|Posted:||Thursday, June 8, 2023|
Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.
About the team
The Automatic Speech Recognition (ASR) team is responsible for creating some of the best models in existence for real-time transcription of customers' calls. Our engineers use cutting-edge techniques to ensure that each user has the best possible experience with our transcription service. ASR is also highly supported by teams of data analysts, curators, and annotators, as well as back-end engineers so that our engineers can focus on research, experimentation, and releasing production-ready models.
Members of the team are involved in the wider ASR community; we attend conferences and submit papers to them. The team hosts regular sessions where the latest community research is discussed and internal experimentation is presented, and engineers also invest significant time examining, testing, and contributing to new open-source tools. Articles by team members that highlight our work are continually published on the internet.
Dialpad’s ASR team plays a foundational role in our Ai products; everything derives from high-quality call transcripts. This team collaborates closely with the Ai-DATA (analytics and annotation), Ai Engineering (back-end infrastructure), and NLP teams to constantly improve customer-facing Ai products, such as call summaries, action items, and interesting moments.
Dialpad is seeking a talented and experienced ASR Engineer to own our model build pipeline, our annotation platform, and our formatting/inverse textnorm strategy. This person will work closely with colleagues within ASR and across other AI teams to ensure reliable, automated model builds, high quality data annotation, and transcripts that are a joy to read
What you’ll do
Help us expand our existing models to multiple dialects, languages, and domains
Explore and implement ideas and research from the latest conferences and articles
Own our customization (contextual biasing) strategy, and conduct production-viable research in language modeling and
Work closely with colleagues within ASR and across other Ai teams to ensure reliable, high quality transcripts that are a joy to read.
Skills you’ll bring
Post-graduate degree in Speech (or closely related field) and 3+ years of industry experience building and deploying ASR models to production environments OR undergraduate degree in related field and 5+ years of experience
Direct/hands-on experience with hybrid and end-to-end toolkits (Kaldi, NeMo, WeNet, ESPNet, etc)
5+ years of experience working with Python, 2+ years of experience with SQL
Comfortable with common dev tools like version control (git) and CI/CD (CircleCi)
Experience with cloud compute services such as Google Cloud (BigQuery, GCE)
Nice to have
PyTorch coding amp; debugging experience
Hands-on experience with NeMo or K2 is a strong plus
Experience with customization (contextual biasing) is a strong plus
Building experimental paths and embracing an R amp;D culture
Experience working with distributed teams
Dialpad benefits and perks
Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!
Dialpad offers a yearly stipend for continued learning and education expenses.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.