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Hiring For BPM Team Leader

Posted:Wednesday, November 24, 2021

Job Description:

Roles and Responsibilities : TEAM LEADER

  • Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources
  • Develop team to ensure delivery of consistently superior quality
  • Ability to independently handle transitioning of new procedures
  • Drive the team to be client/customer-focused, owns training and development to team.
  • Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals
  • Effectively track and analyze the performance of individual team members and provide effective coaching and feedback
  • Compiling all External and Internal reports
  • Act as the communication conduit between team and management
  • Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule
  • Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback

Desired Candidate Profile : Minimum 2 years of experience as a Team Leader, Experience in International voice process, 2 years of experience in handling team is must.

Perks and Benefits: 5 days working

Key Skills
Team ManagementTeam HandlingInternational Call CenterUS ShiftTeam LeadingTeam leaderInternational BPOInternational Voice Process


UG:Any Graduate


Click Here to Apply Now

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