Job Description:

Work beautifully

Dialpad is where work creates one beautiful workspace for anywhere communication amp; joint teams. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works in unison.

Our People. Our Culture

At Dialpad, we believe that when the right people are partnered, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to assist our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each person is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world jointly works. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from top tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to combine efforts and be productive from anywhere.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Who you are

We are looking for a highly motivated, customer-oriented, and technically minded Tier 2 agent. This position serves our customer base and provides technical assistance to our Tier 1 agents. You are someone who is willing and excited to learn the product, teach others, and play an instrumental role in the continual improvement of Dialpad. As a Product Support Representative, you enjoy delivering a positive experience to our customers and your fellow internal teams. 

•  You’ll learn the basics of Dialpad’s products, key features, and company culture.
•  You will proactively take tickets from the queue and help drive contacts to the appropriate resolution.
• You are someone who can effectively communicate with a variety of internal teams, including Telephony Support, Engineering, and Customer Success.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.