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Contact Center Director


Company:Older Adults Technology ServicesLocation:Brooklyn, NY, United States
Posted:Thursday, May 7, 2020Closing:Monday, July 6, 2020

Job Details:
Employment Type:Permanent, Full Time
Work Times:Day
Hours Per Week:40
Yearly Earnings:80,000.00 USD

Job Description:

Older Adults Technology Services, Inc. (OATS) is an award-winning social change organization that is a recognized national leader in the aging and technology field. Based in Brooklyn with operations in five different states, we’re a dynamic, entrepreneurial, and results-driven team looking for a highly-motivated individual to lead a new major initiative.

The Contact Center Director will be responsible for the overall direction, implementation, and daily operations of a new contact center (i.e., call center) that will provide telephone and possibly other channel support to older adults in NYC who are seeking training and advice on the use of mainstream technology and digital resources.  The contact center will complement OATS’ other program offerings, which are marketed under the Senior Planet brand, and include in-person group classes, virtual online training sessions, and a range of other programming, all based upon the high-quality curriculum and content that OATS develops especially for older adult learners who are seeking to harness technology to improve the experience of aging.

Responsibilities

Contact Center Design and Start Up

Operations

Customer Service

Requirements

Salary

This is a full-time position, with a salary of $80,000-$90,000year. OATS offers full-time employees a generous package of leave time (three weeks vacation and ten sick/personal days per year), free health insurance and ancillary benefits, professional development and growth opportunities, and an exciting, collegial work environment. 

To Apply

Please send a resume and cover letter in .pdf format to jobs@oats.org. Put “Contact Center Director” in the subject. 

The Organization

OATS is an award-winning New York City-based nonprofit with a mission to “harness the power of technology to change the way we age.” Founded in 2004, OATS celebrates “aging with attitude” and is an innovative national leader in improving the lives of older adults by providing free access to mainstream digital technologies, free intensive and high-quality technology training, and the opportunity to join a thriving community of tech-enabled seniors who are improving their health, making social connections, strengthening their finances, engaging on civic issues, and embarking on journeys of creative expression and lifelong learning. OATS manages 23 community-based technology centers in neighborhoods throughout the five boroughs of New York, including the country’s first full-service technology-themed community center for people aged 60 and older, and publishes SeniorPlanet.org, a popular website focused on aging well with technology.  OATS is committed to maintaining a diverse environment and is an equal opportunity employer. 

All qualified individuals are encouraged to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Click Here to Apply Now

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