Job Description:

About the team

Dialpad’s Billing team plays a critical role in achieving corporate financial objectives.  The billing team is responsible for timely billing, as well as resolving any customer related billing disputes.  The Billing team works closely with Deal Desk, Orders amp; CS teams to make sure that all orders are processed, billed, and collected accurately amp; timely. 

We’re seeking an Accounts Receivable Analyst who can leverage their accounting skills to further develop and expand our A/R, collections and general accounting processes. Our ideal candidate  is looking to expand their career and grow in a collaborative and innovative startup environment.

Your role

As an Accounts Receivable Analyst, you’ll own the billing and contract review process, along with assisting with customer disputes and credits. You’ll work closely with the revenue, orders, and customer success teams to review each contract and determine the appropriate billing.  You will also work with collections to determine the best way to approach the client, and then execute their plan to bring in the maximum amount of timely payments.  You’ll also help create and implement new processes to improve our order to cash strategies. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in a fluid and dynamic environment.

This position reports to our Director, Billings amp; Collections and has the opportunity to be based in our US or Canada Office.

What you’ll do

Effectively collaborate with internal partners to manage customer billing processesIssuing invoices and credits in a timely manner while maintaining a high level of accuracyMonitor customer account details for non-payments, delayed payments, and other irregularitiesAppropriately escalate collection issues and follow-up with customers A/P departmentsResearch and resolve billing related inquiries from customersSpecial projects and reporting as needed

Skills you’ll bring 

2+ years accounts receivable experience in a fast-pace high-growth environment, preferably SaaS companyBusiness or accounting related degree or diplomaFast learner amp; self starter with a problem solving mentality ready to roll up their sleeves and figure out new challenges

• Accounting software experience including the accounts receivables and cash modules 
• Meticulous attention to detail
• Strong written and verbal communication skills
• Intermediate Excel skills (lookups, pivots)
• Ability to work independently and prioritize multiple projects effectively
• Brings a strong work ethic; takes the initiative and thinks creatively to get the job done

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.