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EXECUTIVE MEMBER
Diana Syahriyanti
Contact Center Departement Head
109
MEMBER
Vishala Raman
Head of Customer Care
181

Customer Success Admin


Company:VelocityLocation:United States
Posted:Monday, October 30, 2023

Job Description:
Velocity is seeking a Customer Success Admin to support the Customer Success team by performing a variety of administrative and customer service tasks. This role will work closely on a daily basis with various Customer Success Managers, Project Coordinators, Technical Support, and other internal teams with a focus on serving our external customers. This is a fully remote position working 9am-530pm EST Monday-Friday or on-site depending on location.    Primary Duties & Responsibilities: Filling out excel spreadsheets Creating customer locations in V-Select  Setting up billing locations Relaying information between carrier tickets and customer spreadsheets Contract generation Gathering information from tech tickets to assist with document creations where needed Responding to customer correspondence (when needed) Ticket creation or monitoring (when needed) Handling customer equipment order requests Billing requests/submissions Providing overall admin support to Project Coordinators and Customer Success Managers Other duties as assigned by leadership Qualifications, Experience & Education: High school diploma, Associate degree preferred 1+ years’ related experience. Previous telecom/IT experience preferred but not required.  Strong customer service experience that showcases a professional, patient, and courteous approach to working with customers, visitors, and other team members. Demonstrated ability to work in a fast-paced, customer-centric environment. Knowledge, Skills & Abilities: Proficient in MC Office applications with specific emphasis on Excel and Outlook.  Ability to learn and understand custom software systems/portals and other online tools. Strong organizational and analytical skills with attention to detail.  Strong communication, presentation, and interpersonal skills. Strong attention to detail and analytical ability to problem solve. Self-starter and can work well independently as well as with others on a team. Ability to manage and prioritize multiple tasks and projects with a sense of urgency.  Ability to remain calm in stressful situations.    Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885ac8b729b63018b8158fc533304&source=&lang=en
Click Here to Apply Now

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