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Multilingual Service Desk Engineer (Portuguese & Spanish) 184354


Company:LittlefishLocation:Nottingham, England, United Kingdom
Posted:Wednesday, August 31, 2022

Job Description:
Come and join the Littlefish team! Salary up to £27,000 Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role… Littlefish is looking for a Service Desk Engineer to join the Multilingual team (Portuguese and Spanish). Reporting into the Service Desk Team Leader, the role of Service Desk Engineer will be to handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. As Service Desk Engineer, you will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s. This Service Desk Engineer candidate will be fluent in Portuguese, Spanish and English have a minimum of two years’ experience in a similar technical role or customer service, although candidates who can demonstrate a track record of fast paced learning may be considered. What you’ll be getting up to on a day-to-day basis… Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales Working on specific IT projects for customers as directed by the Service Management team Any other responsibilities at the line managers discretion  Do we tick your boxes?… Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! What can we offer you?… We can offer you; one of a kind training and development programmes where you can earn up to £4,500 on your basic salary, bonus schemes, company pension scheme, health and wellbeing plan, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI). By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting), will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making. Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)   Source: https://www.littlefish.co.uk/jobs/multilingual-service-desk-engineer-portuguese-spanish/
Click Here to Apply Now

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