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Software Engineer - Call Features


Company:DialpadLocation:Vancouver, British Columbia, Canada
Posted:Monday, April 5, 2021

Job Description:

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. We value data, experimentations, and a drive for impact, come join us!

The Product Engineering, Call Features team is focused on the control of the call and provides a stable platform for the Talk and Contact Center applications to be built on top of. An interface between Product Engineering applications like Talk (Phones, departments) and Contact Center (call centers, coaching teams, sales centers) and the Telephony platform (bare metal, SIP, media transport), Call Features provide important features such as fan-outs to member of a department, queuing logic for inbound call centers, routing of calls via IVRs or Voice, local presence enabling dialing out from the local area code of the call recipient, Coaching Teams for listening in and live mentorship, monitoring, and more.

The backend engineering work of the Call Features team is central to complex debugging of a distributed system using Google App Engine logging and custom tooling, and is critical to Dialpad managing a high volume of concurrent calls. 

What you will achieve

In your first 30 days:

In your first 60 days:

By 90 days:

Who you are

As an experienced backend engineer, you will have the opportunity to be a part of challenging technical problem solving and making varied contributions to Call Features, ranging from building features of a robust live system beginning with unit tests, identifying issues and engaging in investigative debugging, building tooling, and conveying relevant metrics up to dashboards such as Datadog, and Google Stackdriver. You bring inquisitiveness to your work and a background with critical stable systems of scale, are experienced with real-time debugging and outages, and have built backend data models that have high performance requirements and complex business logic and state cycles. 

As part of a cross functional team, you will drive technical conversations within and outside the Call Features team, work closely with others including engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs. 

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform

Benefits

Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  
These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5148705002


Click Here to Apply Now

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