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Problem Manager


Company:LittlefishLocation:Nottingham, England, United Kingdom
Posted:Monday, May 17, 2021

Job Description:

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is recruiting for a Problem Manager to join our team.

Reporting into the Problem Management Lead, the main purpose of the Problem Managers role is to resolve the causes of incidents and minimise the adverse impact of incidents caused by errors within the IT infrastructure.

Problem Manager Duties and Responsibilities

Driving the efficiency and effectiveness of the problem management processes

Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality

Monitoring the effectiveness of problem management and making recommendations for improvement

Developing and maintaining the problem management processes where owned by Littlefish or providing input to client side process owners if applicable

Reviewing and auditing the problem management processes

Ensuring that all IT teams follow the problem management processes for every problem record

Acting as an escalation point for the client and in support to the Littlefish Service Delivery Manager

Stay appraised of industry best practice and where applicable introduce as part of continuous improvement

What we are looking for from you

Educated to A Level standard (or equivalent)

ITIL Foundation (or equivalent)

Experience in process level (Problem, Request, Incident etc.) management

Business experience gained in Service Management and/or technical delivery roles, across a range of customers ideally in a Managed Services environment

Understands and identifies problems, analysing and helping to identify the appropriate solution. Is able to classify and prioritise problems, document their causes and implement remedies.

Relationship building with mid-level members of an organisation – gaining trust and confidence from customers

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/problem-manager/


Click Here to Apply Now

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