Job Description:

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

• You’ll work closely with the your Sr Manager as well as the rest of the Professional Services leadership team to learn about Dialpad as a company and also the Dialpad product offerings 
• You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support 
• You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the SA role and the Professional Services team 

In your first 60 days: 

• You’ll begin to shadow your team’s calls to get a good grasp of the Dialpad deployment process
• You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment 
• You’ll learn how to assist Dialpad’s customer’s integration, hardware and technical needs

By 90 days: 

• You’ll lead, coach and inspire an outstanding Solution Architect team
• Manage, mentor and develop a high performing diverse team. Invest in a culture of continuous learning and improvement
• Drive winning results by allocating time and resources on the most important challenges, making fast data driven decisions, and taking ownership for outcomes

Who you are:

You're a customer centric, technical minded person who has a deep comprehension of networking, telephony networks, and integrations using Rest APIs. You really enjoy technical challenges that come with onboarding new clients. You enjoy having a voice and being a team player. 

Skills you will bring:

• Experience leading a technical professional services telecommunications team
• Experience mentoring and developing technical staff
• Experience assigning resources to accomplish needs of the business
• Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365
• Experience with Business VoIP Telephony Services (On-Premise or SaaS)
• Deep understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)
• Strong understanding and experience with: 
• Network Infrastructure (Firewalls, Routers, Switches amp; Wireless); WAN Technologies (MPLS, VPLS amp; SD-WAN)
• Data Center Technologies (Public amp; Private Clouds)
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies)

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.