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Customer Success Operations Manager


Company:DialpadLocation:Waterloo, Ontario, Canada
Posted:Wednesday, November 23, 2022

Job Description:

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team 

Instrumental in the success, effectiveness and scalability of our Dialpad CX Organization, our operations teams are critical to the employees and customers of Dialpad.  The CX operations organization is responsible for delivering the absolute highest levels of support and visibility to our Client Success, Professional Services and Support teams to ensure we are delivering on industry leading efficiency across the CX org. Using your problem-solving skills, technical aptitude with reporting tools, and cross functional relationships, this role will aim to support and assist our internal teams to better engage with our customer base.

Your role 

The Customer Success Operations Manager is responsible for Gainsight planning, configuration, training, reporting, and ongoing support for the Gainsight platform. Coordinates with customer success, operations, and development teams to determine requirements, develop project plans, and drive Gainsight enhancement. Acts as the lead resource managing requests, troubleshooting, and driving advancement and adoption of Gainsight. This position will be responsible for ensuring that the Salesforce and BigQuery data being used by Gainsight is accurate and will work with key stakeholders to optimize the processes that have an impact on Gainsight.

What you’ll do 

Skills you’ll bring

Who you are 

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/6397320002
Click Here to Apply Now

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