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Systems Administrator – Nottingham (hybrid)


Company:LittlefishLocation:Sheffield, England, United Kingdom
Posted:Thursday, June 23, 2022

Job Description:
Come and join the Littlefish team! Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres. Through a focused growth plan, we have become an established and credible alternative to the ‘usual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise. Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of each organisation and which are communicated in clear and straightforward language. About the opportunity- Littlefish is looking for System administrator to provide effective technical and operational support to Littlefish contract customers. Our Sys admins are client aligned and have a generalist EUC admin background. Job Title System Administrator Department Operations Base Location Nottingham Reports to Infrastructure Team Leader Staff Responsibility None General Overview of the position Our Sys admins are client aligned and have a generalist EUC admin background. As a System Administrator, your core function in the role will be general AD system administration, management of SCCM or Intune, application deployment, build management. You will also be required to work with customers to facilitate user acceptance testing. Clear thinking in how we investigate and resolve incidents will be critical, we expect our engineers to demonstrate clear evidence based thinking. Outside of incident resolution, we also expect our engineers to carry out requests, changes, assist other engineers in issues that they’re struggling with and participate in continuous improvement activities Main duties and responsibilities To include: ·Provide proactive 3rd line management of clients EUC estates ·Review and action requests for application deployment, (where necessary, discover, document, and collate all relevant information to complete) ·Validate existing packages and import into SCCM / Intune, deploying the package and performing testing. ·Deploying applications using SCCM / Intune, testing install and uninstall ·Perform further application testing to ensure it works with Windows 10 ·Liaise with testers, UAT groups as necessary to test applications ·Provide progress updates to SDMs, project teams and client teams when required ·Create and manage OS build images, OS and application patch management ·AD systems administration and Compliance reporting ·Maintain windows 10 Feature Releases to ensure clients remain on supported versions ·SLA Compliance – 90% ·Change success – 95% ·AV Compliance – 95% ·Patch Compliance – 90% ·Back-up success – 99% ·% of tickets* re-opened (less than 5%) ·Ticket – Average Age (Less than 7 days) ·Ticket - Time since last customer visible update (Less than 3 days) ·Ticket - Backlog Other duties Other such reasonable duties within the general scope of the job role, at the line managers direction. Person Specification Job Title Infrastructure Engineer Department Infrastructure and Operations Education/Qualifications MD-101T01 Deploying the Modern Desktop MD-101T02 Managing Modern Desktops and Devices MD-101T03 Protecting Modern Desktops and Devices Experience Experience of working in an MSP or enterprise environment Experience in packaging and deploying applications with SCCM current branch or Intune Administering and Deploying System Centre 2012 Configuration Manager Desktop productivity suite configuration and deployment (Office 365 ProPlus, Office 2016) Experience of application packaging Skills / Knowledge Windows build/image creation and management skills Knowledge of desktop configuration (ADK, MDT, creation of Task Sequences) Intune and MDM management AD Administration experience Scripting skills; specifically PowerShell Aptitudes and Attributes Excellent written and verbal communication Able to manage time and work under pressure to tight deadlines Able to manage the demands of numerous tasks Able to work on own initiative and within a team environment Self motivator and able to motivate others Diplomatic when faced with issues Other job requirements Willing to undertake further training to fulfil the requirements of the role Willing to work additional hours to meet the demands of the role May be required to travel on company business ad-hoc basis   Source: https://www.littlefish.co.uk/jobs/systems-administrator-167458/
Click Here to Apply Now

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