Job Description:

About the team

Dialpad’s Solutions Consultants will contribute to our Mid Market Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high touch proof of concepts.  In this role, our Solutions Consultant will help businesses solve complex communications problems felt by everyone around the world.

Dialpad’s Solutions Consulting team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success and Support, as well as, all levels of management on customer accounts.

Your role

As a Solutions Consultant you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.  You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers. 

This position reports to our Manager of Solutions Consulting with preferred working hours dependent on the location of the Mid Market Sales team.

What you’ll do

• Own product demonstrations and deliver high touch proof of concepts
  
  
• Learn the many technical tools the Solutions Consulting team uses to test network environments
  
  
• Complete a Solutions Consulting Demo Certification
  
  
• Partner with the Mid Market Sales team throughout the entire sales process

Skills you’ll bring

• A technical curiosity and an excitement about delivering a technology solution that makes work better.
  
  
• Dabbles in scripting languages such as Javascript and Python.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.