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IT Operations Helpdesk Administrator


Company:TelnyxLocation:Dublin, Indiana, United States
Posted:Friday, November 19, 2021

Job Description:
About Telnyx Telnyx is a global communications platform and partner that powers carrier-grade services on an in-house built,  private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet. Operations Helpdesk Administrator This role is based out of the Telnyx Dublin office. You must be able to work from the Dublin office at least three times a week to be considered for this role. About you You are a high energy individual with a fun-loving, empathic attitude and are a mature, professional person who can handle challenging situations with grace and tact, paired with a strong sense of urgency and initiative, this role is for you. The opportunity This role requires a blend of traditional IT infrastructure knowledge and experience, and a drive to learn about automation, integration, and full systems awareness. A successful candidate will be a creative thinker and a disciplined engineer. This position will require someone who enjoys working collaboratively with teams and can self-motivate when working independently. This position will involve a lot of hands-on work with technical systems in office as well as responsibilities with more advanced systems.  Support, manage and deploy local infrastructure to the office Troubleshoot any issues with our in-office technology (IoT devices, Crestron systems, A/V, Collaboration rooms) Manage, improve and design office technology solutions such as digital signage and IoT solutions Create and update documentation (internal documentation, help articles, cultivating self-service within the company) Support, manage, and deploy SaaS, and internal solutions for the company User ACL and general management through systems such as Active Directory, Okta and other platforms Support, manage, and deploy Zero-Touch workstation deployment and remote management Support a robust technical desk solution (Linux, Windows and Mac) Work with vendors on hardware and software procurement, returns and repairs Continually improve the hardware and software options within the company Develop remote friendly solutions for a global company Who we're looking for Experience using Linux as a primary machine Linux Server maintenance Windows Server familiarity OSX desktop support experience Experience being a helpdesk agent, technical support or other technical liaison Personal projects such as: Creating a home network, automation systems, integrating disparate systems together Experience automating yourself out of problems Willingness to learn and step outside your comfort zone Scripting experience (Bash, Python or other) Active Directory management experience (> 1 year). SSO platform management (> 1 year) Authorization/security protocols: SAML (2.0) SCIM IPA/AD binding, privilege-management A/V and Telecom equipment experience Bonus points for Previous VOIP industry experience International work experience #LI-JL1 How we work Telnyx is a diverse, inclusive organization focused on solving problems, building intelligently, and documenting our logic. We’re a CPaaS and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand. We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications.  Perks Unlimited Paid Time Off (PTO) for full-time and contract employees Annual professional development budget Volunteer Days Top-notch equipment Fitness & wellness stipend Monthly home cleaning stipend You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us? Source: https://boards.greenhouse.io/telnyx54/jobs/4798316003
Click Here to Apply Now

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