Job Description:

Come and join the Littlefish team!

Onsite Support Engineer (Leeds)

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role:

Littlefish are looking for an Onsite Support Engineer to provide effective onsite technical support to Littlefish contract customers, for desktop/laptop/printer/application issues and installations as well as basic network/server troubleshooting and administration.

What you’ll be getting up to on a day-to-day basis:

• Provide 1st and 2nd line onsite and remote technical support services to Littlefish contract customers, in line with personal skill sets.
• Resolve issues in a competent manner, whilst communicating professionally with the customer and members of the Service Desk, Infrastructure and Professional Services team
• To prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements
• To be responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds and changes
• Make effective use of all personal and team time during any periods of inactivity
• Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs.

What will ensure your CV stands out from the crowd? 

• Previous experience of working in an IT support role
• Previous experience of providing 1st and 2nd line support for Apple Macs
• Be able to demonstrate IT related problem-solving skills
• Working knowledge of IT infrastructure support working across a range of up to date technologies including desktop/laptop/printer hardware, Office 365, Exchange, Windows 10, Active Directory, Apple OSX and iOS, deployment technologies SCCM/WSUS/MDT
• Assesses risks effectively and the implications of his/her actions/advice to Littlefish and customer
• Prioritises tasks to achieve SLA’s
• Manages customer’s expectations effectively
• Can explain highly complex technical issues in “lay-man’s” terms
• Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics
• Must have clean driving License

What can we offer you?

• Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500. The Littlefish Academy is a structured learning and development program that gives you the opportunity to improve your technical ability, enhance the quality of service you provide to our customers and increase your earning potential
• Referral bonus scheme of £800 when you successfully refer a friend
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more!
• Company Pension Scheme
• Breakout facilities with table tennis and gaming suites
• Pizza Fridays!
• Company social events
• Much, much more!

Do we tick your boxes?

Life at Littlefish:

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting), will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

Source: https://www.littlefish.co.uk/jobs/onsite-support-engineer-copy/