Continuous Improvement Manager - Customer Experience Manager – Customer Journey Manager
|Company:||Douglas Jackson||Location:||Lichfield, Staffs, United Kingdom|
|Posted:||Wednesday, March 27, 2019||Closing:||Saturday, April 27, 2019|
|Employment Type:||Permanent, Full Time|
|Hours Per Week:||40|
|Yearly Earnings:||50,000.00 GBP|
Job Ref: DJJM1214
Job Title: Continuous Improvement Manager - Customer Experience Manager – Customer Journey Manager
Location: London – South East
Salary: Up to £45,000 - £50,000 plus bens
Job Type: Permanent
An opportunity for a Continuous Improvement Manager - Customer Experience Manager – Customer Journey Manager to take responsibility for a multi-channel, digitally aligned and ever evolving customer experience operation.
As the Continuous Improvement Manager - Customer Experience Manager – Customer Journey Manager within SME, you will work within the Continuous Improvement team to identify and develop the best processes and customer journey through every channel, using insight, data and market intelligence to drive a positive more efficient Customer Journey and have a positive impact on NPS/CSAT scores.
The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible outcomes.
Some of the duties and responsibilities for the Customer Experience Manager – Customer Journey Manager will include:
- Champion the design and implementation of the customer journey over every customer channel.
- Review business processes and suggest improvements where applicable to be more lean and efficient
- To build and maintain solid long-term relationships with internal stakeholders
- Drive continuous improvement ethos within the business
- Define and develop opportunities to improve processes, procedures and a better service proposition to our customers
If you are interested in applying for this position, you will need a proven track record as a Continuous Improvement Manager - Customer Experience Manager – Customer Journey Manager working with a team of customer service professionals to develop an improved customer service offering and a great place to work. Used to achieving SLA’s and KPI’s you will take ownership of the ongoing customer service delivery and look to improve existing operations as the business continues to grow.
To apply for this position please forward a copy of your CV to: email@example.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
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