Customer Service Representative
|Company:||Dialog Direct||Location:||Highland Park, Michigan, United States|
|Posted:||Saturday, March 19, 2016|
Customer Service Representative
|Location:||Highland Park, MI|
|Benefits:||Medical, Dental, Vision, 401k|
|Employment Type:||Full Time|
|Description:||SUMMARY: The Customer Service Advocate will provide dedicated, inbound support services when a Pet Parent contacts PetSmart about merchandise purchased, to purchase a product on line, assist Pet Parents with website questions and provide a remarkable experience for each and every Parent.
Provide world class Customer Service to our customers, within handle time expectations, with expectations to meet or exceed established performance standards.
|Duties:||� Respond to request for information about products, services and pricing
� Meet specific client performance requirements related to customer satisfaction and sales success
� Meet specific Dialog Direct performance standards such as number of call answered, time per call, abandoned calls, ratio of time on phone to time at work station, and telephone demeanor.
� Progressively move customer from information sharing to conversion and effective sales closure.
� Read and interpret subtleties in the customer�s focus and adapt quickly to ensure concerns are understood and satisfied.
� Resolve issues and concerns raised by customers
� Project a positive, professional image at all times
� Maintain and contribute to a fast paced work environment requiring the skill to work both independently and toward team goals.
|Qualifications:||MINIMUM SKILL REQUIREMENTS that are necessary to perform the duties of the position include:
� Read, write and speak the English language fluently
� Input data using a standard keyboard
� Ability to use a telephone and computer
� Learn and apply knowledge about the customer�s product and/or services
� Operate a computer system while talking to callers and customers
� Customer service skills
� Provide appropriate information in response to customers questions
� Gain commitment from customer to buy or use client�s product or services
� Summarize customer information
� Utilize reference materials
High school diploma or general education degree (GED), and at least 12 months call center sales or customer service experience is required
Ability to read, analyzes, and interpret technical journals and documents. Ability to respond to inquiries or concerns from customer, coworkers, or members of the business community. Ability to effectively present information to management, groups, and clients or customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and simultaneously deal with several abstract and concrete variables.
About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.
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