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Team Leader - Collections law firm

Company:	Provana	Location:	Noida, Assam, India
Posted:	Friday, May 13, 2022

Job Description:

Roles and Responsibilities Manage the day-to-day Planning, operation and problem-solving of a team of 20-30 resources Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures Drive the team to be client/customer-focused, owns training and development to team. Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals Effectively track and analyze the performance of individual team members and provide effective coaching and feedback Compiling all External and Internal reports Act as the communication conduit between team and management Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback Desired Candidate Profile Candidates should have team leading experience. Candidate should have fair knowledge of managing team. Should be confidenent enough to lead a team Perks and Benefits Pls feel free to share resume to vikas.kumar@provana.com Key Skills Team Leading Customer RelationshipCustomer SupportUS ShiftNight ShiftInternational BPO Skills highlighted with ‘‘ are preferred keyskills Education UG:Any Graduate Source: http://careers.provana.com/job-listings-team-leader-collections-law-firm-provana-india-private-limited-noida-4-to-9-years-130522008243

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