Head of Contact Centre
|Company:||Douglas Jackson||Location:||Lichfield, Staffs, United Kingdom|
|Posted:||Tuesday, February 6, 2018||Closing:||Tuesday, March 6, 2018|
|Employment Type:||Permanent, Full Time|
|Hours Per Week:||40|
|Yearly Earnings:||90,000.00 GBP|
Job Title: Head of Contact Centre
Salary £80k to £90k
An exciting new position has become available for a Head of Contact Centre working for a well-established organisation. You will report to the Operations Director and have 2 direct reports and lead and manage a contact centre team of 150fte.
This is a pivotal role within this organisation. The main remit for this role is to reshape and upgrade processes, procedures and systems of the busy contact centre along with looking at training and development within the team.
- Provide direct line leadership and management of the team
- Empower the team through training and development and execute outstanding customer service
- Develop short and long term strategic plans whilst ensuring quality standards and continuous improvement is delivered
- Working closely with internal and external stakeholders
I am looking for a strong experienced Head of Contact Centre, that has a proven track record in delivering change and transformation in a busy and demanding contact centre. You must have previous experience in running a successful contact centre within a voice and admin-based environment. Experience in managing a large contact centre is essential for this role.
To apply for this position please forward a copy of your CV to: email@example.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
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