|Company:||Littlefish||Location:||Nottingham, England, United Kingdom|
|Posted:||Wednesday, May 26, 2021|
Come and join the Littlefish team!…
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.
So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.
Due to internal promotion, Littlefish is looking for a Service Request Manager to join our growing team. The main purpose of the Service Request Manager’s role is to take overall responsibility for the management, resolution, and fulfilment of all service requests, across all organisations in scope of the process. This may include third party and client-side resolver groups.
What you’ll be getting up to on a day-to-day basis…
= To drive the efficiency and effectiveness of the request management processes
= To produce and act upon management information, including SLA performance KPIs and reports to continually improve service quality
= To monitor the effectiveness of request management and make recommendations for improvement, and to review and audit the process
= To develop and maintain the request management process where owned by Littlefish or provide input to client-side process owners if applicable
= To ensure that all IT teams follow the request management processes for every service request and to act as an escalation point for the client and in support to the Littlefish Service Delivery Manager
= To stay appraised of industry best practice and where applicable introduce as part of continuous improvement
Do we tick your boxes?…
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
What can we offer you?…
We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.