Job Description:

Renewal Operations Specialist at Dialpad

A Renewal Operations Specialist at Dialpad is responsible for supporting our Renewals Manager as they work with customers to secure extensions to their Dialpad contracts. 

The Renewal Operations Specialist will work with our Renewals Sales team to review quarterly opportunity and validate data, support building renewal proposals and quotes, and work with the Dialpad Deals Desk team to submit contracts for processing.  

The Renewal Operations Specialist is a member of the Customer Success organization, and will report directly to the Director of Renewals Management.  

Renewal Operations Specialist 

• Review Quarterly Renewal opportunity and validate for accuracy (contract expiration dates, entitlements, discounting)
• Work with Renewal Managers to generate contract proposals and quotes
• Support adherence to approval process
• Submit orders for processing to Dialpad Deals Desk team
• Validate accurate processing and data after submission
• Make reporting and dashboard requests based on business requirements

Requirements:

• 2-3 years of experience in back office operations, quoting and process management
• Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets and Google Slides)
• History of supporting a high volume of transactions
• Passionate about process improvements
• Comfortable analyzing and understanding data 
• Excellent time management skills with the ability to track numerous details
• Ability to communicate

Benefits

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.