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Digital Support Technician

Company:VelocityLocation: United States
Posted:Thursday, September 23, 2021

Job Description:
The Digital Support Technician position is part of the Technical Services Department. The Technical Services department leads the companies’ troubleshooting of technical issues affecting our customers.  This position will be the technical expert for Digital Services, providing troubleshooting and support for digital media, signage, and video delivery platforms.  The Digital Support Technician is the highest point of escalation within the support organization and will also work with internal support teams on building support and troubleshooting processes, SLAs, and training.
The Digital Support Technician performs customer and technical services via phone and email, coordinates repair and maintenance labor dispatch’s, provides remote installation support, performs inventory management, participates in special projects, and completes computer hardware repair tasks.  The Digital Support Technician will also be required to work with IT and Engineering Quality Assurance on special projects, testing, and internal technical support.

Principal Duties and Responsibilities:

  • Performance of customer service, technical support, repair coordination, and installation support
  • Resolve the technical issues for customers by troubleshooting digital services issues
  • Creates and maintains digital services documentation
  • Proactive and reactive phone calls and emails to digital technologies exhibiting problems
  • Refurbishment and or repairs of digital media player hardware assets
  • Work special projects supporting IT and QA teams
Minimum requirements:
  • Associates Degree in relevant field of study (Information Technology preferred)
  • 2-3 years’ experience in related field
  • Power user understanding of general technology
  • Proficient in Microsoft Windows and Office environments
  • Strong understanding of computer hardware troubleshooting
  • Understanding of basic TCP/IP concepts and network troubleshooting experience
  • Excellent phone and email presence
  • Proven success in defining and delivering industry-specific solutions that achieved broad customer adoption, revenue traction and market success


Click Here to Apply Now

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