Resourcing Manager – Onboarding Manager – Team Manager – Contact Centre
|Company:||Douglas Jackson||Location:||Lichfield, Staffs, United Kingdom|
|Posted:||Tuesday, August 7, 2018||Closing:||Friday, September 7, 2018|
|Employment Type:||Permanent, Full Time|
|Hours Per Week:||40|
|Yearly Earnings:||30,000.00 GBP|
Job Ref: DJMA1764
Job Title: Resourcing Manager – Onboarding Manager – Team Manager – Contact Centre
Salary: £30,000 plus bonus bens
Employment Type: Permanent
Opportunity for an experienced Contact Centre Team Leader/Team Manager or Contact Centre Resourcing Manager, Contact Centre Onboarding Manager to take responsibility for a multi-channel and administration focussed customer contact operation.
Working with stakeholders to design and define recruitment and resourcing plans, assessment days and liaising with candidates and potential applicants, then helping those successful candidates achieve a great experience through onboarding and their first few weeks in role.
The organisation offers a friendly, fun and positive environment, where personal development is encouraged.
You will work with the senior management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and improve customer and employee engagement, whilst achieving resourcing, recruitment and onboarding requirements as set by yourself and senior managers.
Working directly with the Head of Customer Service and Experience, HR and Managers within customer service, you will design, organise and lead recruitment days for roles across the customer service division.
Able to work in a highly organised manner both independently and as part of the wider customer service team, you will design individual induction plans for new starters, mentoring them throughout to ensure they have the best possible start in their new roles.
The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels.
To apply for this position please forward a copy of your CV to: firstname.lastname@example.org or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
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