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Collection Manager


Company:ProvanaLocation:India
Posted:Thursday, March 25, 2021

Job Description:

Roles and Responsibilities

 

Job Description:-

Operations Management

  • Have deep understanding of US based 3rd party collections industry and operations.
  • Designing and managing metric driven 3rd party collections & dialer strategies and motivate team members to deliver strong results.
  • Ensure operational standards are met or exceeded for service, productivity, quality, employee development,
  • and employee engagement across all managed teams
  • Develop and manage financial/operational plans and book-of-business P&L.
  • Drive operational efficiency and utilization, manpower planning, hiring and training.
  • Review operational performances weekly and monthly at collector and portfolio levels.
  • Adherence to US collections related compliance requirements including FDCPA, TCPA and other applicable US State and Federal regulations.
  • Ensure compliance with internal policies and procedures.

Leadership and Client Management

  • Interacting and coordinating with the process owners / functional heads from the client side to understand

requirements identify opportunities and communicate feedback / solutions.

  • Understanding the bigger business goal and aligning efforts to same.
  • Generating and publishing end to end performance reporting for internal leadership team.
  • Highlighting key risk areas in the business and providing well defined solutions.

People Management

  • Lead, coach, motivate, engage and manage for the leadership and strategic development of direct reports,

ensuring development is occurring across all levels, and developing a workgroup structure that allows for

individual and position growth opportunity, thereby maximizing the value and potential of team

  • Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws; this

includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising

performance; rewarding and disciplining employees; addressing complaints and resolving problem

  • People management, control attrition & drive best HR practices

 

Experience Required

  • Minimum Bachelors degree
  • Should have an experience of handling 100-150 US centric 3rd party collectors.
  • Should have 10-15 years of experience in US 3rd party collection out of which minimum 5 years’ experience should be in team management role.
  • Strong knowledge of US debt collection industry and laws related to it. (Regulatory certification preferred).
  • Knowledge of FDCPA, FCPA and state laws is a must
  • Proven ability to impart effective collections training suitable for US based 3rd party collections.
  • Must have proficiency in Microsoft suite (Excel, Word, PowerPoint, and Outlook)
  • Strong verbal and written communication skills
  • Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback
  • Strong time management and organization skills with the ability to prioritize, multi-task, solve problems under time-constraints, meet deadlines and deliver results
  • Self-motivated and able to work independently with little direction and supervision
  • Effective internal communication skills including ability to work with all levels of the organization
Key Skills
Collection Management

Education-

UG:Any Graduate in Any Specialization

PG:

Doctorate:

Source: http://careers.provana.com/job-listings-collection-manager-provana-india-private-limited-pune-delhi-ncr-bengaluru-bangalore-10-to-15-years-150221006097


Click Here to Apply Now

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