|Company:||Littlefish||Location:||Nottingham, England, United Kingdom|
|Posted:||Thursday, June 23, 2022|
As a Service Delivery Manager you will sit within Operations as part of the customer facing Service Delivery function. The main purpose of the Service Delivery Manager’s role is to take overall responsibility for the management and delivery of all contracted services for a portfolio of nominated customers.
You will be responsible for ensuring that services delivered meet the contracted specifications and expectations established with customers, whilst improving quality and customer satisfaction.
What are we looking for from the successful candidate?
Business experience gained in Service Management and/or Business Management roles, across a range of customers
Relationship building with senior members of an organisation - gaining trust and confidence from customers
Ability to handle difficulties, performance problems and conflict between team members
Ability to work as part of a team with a high degree of drive, determination and motivation to succeed
Ability to prioritise and manage multiple tasks
Proven strong customer relationship skills
Excellent interpersonal and communication skills, including written and presentation skills
Be able to demonstrate IT related problem-solving skills
Undertaking or have undertaken specific service management training e.g. ITIL
Click Here to Apply Now