Job Ref: DJPF1251

Job Title: Resource Planning Manager

Location Yorkshire

Salary: £45,000

Employment Type: Permanent

This is an excellent role for an experienced Resource Planning Manager to join an award-winning brand. Reporting directly into the Head of Resource Planning you will be responsible for effective planning and management of all customer facing teams to meet service expectations.

Some of the Responsibilities include:

Leading, coaching and developing the Resource Planning Team for a multi-site operation
Planning and real-time adherence of the operational departments

Maintains joint accountability with the operation for SLAs and other key performance indicators
Adheres to business operating plans and targets
Understands and supports high level strategic plans
Leads the Resource and Planning team to deliver amazing customer service through all channels at all times whilst achieving department measures

Builds strong and effective working relationships across the business.

If you are interested to apply:

Proven planning and analytical skills
Good working knowledge of workforce management tools and telephony infrastructure
Ability to build capacity plans and resource models
Excellent understand of supply vs demand and the actions required to optimise the resource available
Ability to plan and prioritise work appropriately considering importance, urgency, customer and business impact.
Excellent understanding of and experience of operating in a contact centre environment
Logical and methodical approach
Ability to collaborate with other business areas and strong stakeholder management. Evidence of building and sustaining productive and collaborative relationships
Demonstrate flexibility to business needs
Experience/ability to embrace and drive change and innovation within the team
Proven leadership ability and evidence of motivating, leading, developing and inspiring others
Excellent communicator, both written and verbal with excellent interpersonal skills
Sound judgement, decision making and problem solving abilities
PC literate with Excel at an advanced level
To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Mar 20, 2019

Resource Planning Specialist - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1250

Job Title: Resource Planning Specialist

Location Yorkshire

Salary: £55,000+ 10% Car allowance

Employment Type: Permanent

This is an excellent role for an experienced Resource Planning Specialist who will report directly into the Resource Planning Director. You will be responsible for producing optimal and innovative resourcing models.

Some of the Responsibilities include:

Creating & Documenting planning models.
Creating innovative resourcing solutions and gaining business buy in to offer the right service at the optimum commercial output.
Support the transition of new business wins to the BAU planning teams.
Be a planning expert to stakeholders
Design new resourcing solutions
Work with existing planning team to challenge any current working practices and thinking
Present solutions to the business for sign off and be challenged by senior managers and directors.
Managing test and learn activity for planning led innovation initiatives.

If you are interested to apply:

Comprehensive understanding of planning in a contact centre environment.
Excellent communication skills.
Experience of implementing new tools and processes into an existing environment.
Ability to work at all levels with experience of managing senior stakeholders.
Knowledge and understanding of benefits and limitations of planning specific software
Advanced Excel level knowledge
Strong analytical skills
Ability to propose creative solutions rather than tried and tested methods

Knowledge and application of planning theories and forecasting methods

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Mar 20, 2019

Customer Experience Manager – Digital Channels - Lichfield

Douglas JacksonLichfield

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Job Ref: DJRL1051

Role: Customer Experience Manager – Digital Channels

Location: Coventry, West Midlands, Warwickshire

Job Type: Permanent

Salary: Up to £50,000 + Excellent Benefits

A leading Midlands organisation are looking for an experienced Customer Experience Manager who has the experience to lead the transformation of the digital and omni-channel services, overseeing the quality of their end to end digital customer experience, right across the business. They are looking for someone who can increase online customer engagement through constant improvements and innovations.

You will be responsible for ensuring that all services offer an outstanding digital first experience where appropriate, aligning this to both non-digital channels and operational processes for a seamless experience for t he customer. You will need to work across both operational and technical teams to oversee the process from developing their requirements and vision, right through to the practical delivery of online services.

You will be responsible for leading and motivating a small team and will play a key role in championing their digital services as well as an outstanding overall customer experience and customer-driven culture.

As Customer Experience Manager you will own the end to end online customer experience including quality, consistency and compliance. You will develop an approach to digital service management that ensures that they use data, information and insight to understand the performance and quality of existing online services.

The successful candidate will have:

A good understanding of the dynamic world of customer contact centres, CSAT, omni-channel customer service, root cause analysis and customer experience.
Experience of developing, improving and managing digital services to a wide range of customer groups.
Excellent understanding of how to design a digital first process.
Excellent problem solving and data analysis skills.
The ability to build strong relationships across the business and influence a range of stakeholders to support the delivery of business goals.
Excellent people management skills.

In return the company will offer excellent opportunities to progress within the company. They offer a competitive salary and benefits package including: Group incentive scheme up to 15%, Pension, Medical Cover, Life Assurance and a range of flexible benefits.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Mar 19, 2019

HR Business Partner - Lichfield

Douglas JacksonLichfield

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Job Ref: DJRL1052

Role: HR Business Partner

Location: Macclesfield, Cheshire, North West

Job Type: Temp to Perm

Salary: Up to £35,000 + Excellent Benefits

A leading company in the North West are looking for a HR Business Partner for initially a period of 2-3 months. The candidate will need to be immediately available and ideally ready to start next week.

As HR Business Partner you will work closely with senior and middle managers to provide specialist advice and support their service delivery and business development, building their management capability through coaching and guidance.

You will work closely with Team Managers to identify ways to maximise individual and team performance and development, encouraging training needs analysis, talent development and succession planning to take place within teams and addressing the causes and negative impact of high staff turnover. You will need to provide advice, and support managers on handling performance, conduct, ill health capability and internal conflict issues within their teams.

The successful candidate will have:

An open and honest approach and ensure that feedback is given in a timely fashion.
The ability to always look at best practice to ensure they are forward thinking and innovative.
The ability to support managers with advice and assistance with recruiting to vacant posts.
Excellent people management skills.

In return the company will offer excellent opportunities to progress within the company. They offer a competitive salary and benefits package.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Mar 19, 2019

Partner Manager/Contract Manager/Performance Manager - Lichfield

Douglas JacksonLichfield

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Job Ref: DJMA1790a

Role: Partner Manager/Contract Manager/Performance Manager

Location: South East (mix of HOME/Office Base – London)

Salary: £35-42,000 base, bonus and bens

Job Type: Permanent

This is an opportunity to join this membership-based organisation for an experienced customer service and operations professional who is used to working with third party partners, outsourced, or third-party suppliers to ensure the successful contract management.

This is a proactive role for an individual who has excellent stakeholder management and communication skills, able to use Excel to develop robust and insightful reporting.

You will be responsible for the delivery, management and continuous improvements of the contracts, KPI’s SLA’s and service delivery.

By taking a proactive empowered approach, you will identify areas which can be enhanced, and performance increased and work with internal and external stakeholders to develop and drive change to deliver these outcomes.

You will be responsible for delivering activities and services, maximising operational success through proactive planning and forecasting activities. Implementing improved workflows to support successful

You will be the primary point of contact to and from the service providers, joint ventures, shareholders and customers. Act as the primary business partner to the business units/departments and stakeholder when required and ensure that all customer expectations are met.

You will be responsible for implementing a strategic, commercially focused and service driven approach; ensuring continual service and financial improvements are realised, measured and shared.

Regularly review service level agreements against performance, identifying areas for improvement and working with key stakeholders to deliver agreed SLA objectives.

Effectively run the contract governance, assuring all contractual obligations, regulatory and statutory requirements are observed and met.

Own the communication process and ensure timely, concise and effective communication with the business for service outage, interruption and/or service improvement.

If you are interested in applying for this role, you will need to have previous experience in dealing with contract management, ensuring SLA’s and KPI’s are achieved. You will be an excellent communicator and influencer, able to drive change and continuous improvement through the development of business case and insight.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Mar 19, 2019

Team Leader (Customer Experience) - Lichfield

Douglas JacksonLichfield

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Job Ref: DJHC4274

Job Title: Team Leader (Customer Experience)

Location: Midlands

Salary: Up to £30k salary

Job Type: Permanent

I am looking for an innovative and independent Team Leader, that can manage customer service agents through change, and take ownership of the team, driving best practise and creating a culture of excellence.

In return for effectively taking your team on a huge transformational journey, you will receive a real investment from the company into your future, through industry relevant qualifications!!

Responsibilities:

Operational Leadership and day to day management of the customer experience team (10FTE)
Drive customer centric change within the team, promoting this across the rest of the business
Evangelise customer experience excellence internally and externally
Use insight and MI to collaboratively drive customer experience and performance
Identify training needs and then coach and mentor your team in line with the business culture and objectives

Key behaviours:

A strong Team Manager who can both manage and lead from the front
Customer centric and somebody who always looks for the best customer outcomes
Resilient through periods of transformation, and able to take customer service agents on a journey

If you are interested in applying for this position, you will need to have a proven track record of working in a contact centre environment, in a management capacity.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Mar 19, 2019

Operations Manager - Lichfield

Douglas JacksonLichfield

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Job Ref: DJRL1050

Job Role: Operations Manager

Location: Brighton, East Sussex, South East

Job Type: Permanent

Salary: Competitive Salary + Benefits

A market leading financial services company are looking for an experienced Operations Manager to join their leading contact centre. The successful candidate will be responsible for the day to day delivery of the operational plan and putting the Customer First. You will be coaching and supporting teams to drive performance through behaviours and great conversations.

You will report into the Head of Site and will be responsible for the Team Leaders of the Contact Centre. The aim of the role is to lead the culture, pace and tone of the environment by coaching and mentoring future leaders as opposed to managing people via tasks, targets and processes. You will be driving a culture of achievement, positive support and motivation. As a successful Operations Manager, you will contribute to the high performance and continuous improvement across the Contact Centre through sharing learnings and best practice and creating an effective feedback loop to bring improvements.

As Operations Manager, you will need to know your people, recognise potential, understand strengths and development areas and coach and support the Team Leaders to grow their leadership capability.

The successful candidate will have:

Excellent stakeholder management skills.
Strong leadership skills with excellent communication.
Excellent negotiation and influencing skills.
Knowledge of operational management and best practice.
Strong external networking skills.
Proven experience to deliver results to time and targets, managing KPIs to continuously improve performance.

Mar 15, 2019

Team Leader/Team Manager - Lichfield

Douglas JacksonLichfield

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Job Ref: DJKG1271

Job Title: Team Leader/Team Manager

Location: Stoke (Staffordshire)

Salary: £28k

Employment Type: Permanent (shift patterns are during Monday to Sunday – 40 hours a

week)

This is a fantastic opportunity to join an award winning, fast-paced, energetic and innovative company. As a Team Leader/Team Manager, you will need to have outstanding people leadership and management skills. This is a 24/7 - 365 operation.

As a Team Leader/Team Manager some of your responsibilities will be:

Take ownership for running a successful team and shift
Review and analyse performance and KPIs
Direct the team through a multichannel contact centre
Work to company’s policies and procedures
Ensure outstanding customer service and experience

This role may suit someone that is used to dealing with complaints or collections as you will be dealing with some difficult customer cases at times. This is a highly regulated environment. Ideally, they would like someone from an online, technology driven company. Delivering strong leadership, coaching and development is paramount for this role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Mar 13, 2019

Commercial Bid Manager - Lichfield

Douglas JacksonLichfield

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Job Ref: DJRL1042a

Role: Commercial Bid Manager

Location: South East, South Midlands (Northamptonshire, Oxfordshire, Berkshire)

Salary: Circa £47,500 + Company Car + benefits + Free Parking

Job Type: Permanent

This is a great opportunity for a Commercial Bid Manager to develop new business opportunities and be responsible for bid / tender submissions and the management of pipeline opportunities. The ideal Commercial Bid Manager will also support the senior management team in other commercial elements regarding price management and margin initiatives. You will report directly into the National Account Controller.

You will be responsible for the management of all bids, proposals, submissions for potential new customers, scorecard and cost model analysis. You will support the National Account Controller to identify new business opportunities and follow through to tender process. You will work with the National Account Management team with margin controls, price increase and movement. You will oversee all efficiency and margin initiatives.

As Commercial Bid Manager you will ideally have an excellent knowledge of the foodservice market. You will have a proven track record of successfully writing and managing tenders. You will be analytical and have an organised approach to work. You will have a good understanding of all MS Office applications with minimum level 2-3 in Excel.

The ideal candidate will be -

Able to show a proven track record of successfully writing and managing tenders.
Highly professional and well organised and have excellent communication skills.
Able to build strong relationships internally and externally and have a passion for customer service.
Able to work under pressure and to tight deadlines.
Able to travel UK Wide.
Experienced in supplier negotiations.

In return you will receive a competitive salary and excellent benefits including excellent annual leave entitlement, health care scheme, pension, free parking, company car and discretionary bonus scheme.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Mar 11, 2019

Product and Proposition Manager – Operations Analyst - Product and Proposition Analyst (Smart Metre) - Lichfield

Douglas JacksonLichfield

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Ref: DJJM1212

Job Role: Product and Proposition Manager – Operations Analyst - Product and Proposition Analyst (Smart Metre)

Salary: £30k – £40k

Location: Manchester – North West

Job Type: Permanent

This position is for an experienced Operations Analyst who has an impeccable knowledge of metering and smart metering, looked at settlement, data flow, MOP and MAP, it is operating within an expanding and exciting organisation undergoing a major customer engagement programme!

Some responsibilities for the role will include:

Support the execution and delivery of the corporate strategy in line with company targets and objectives
working closely with internal and external stakeholders, liaising between a number of different departments and understanding challenges for each one.
To manage a small team of analysts to achieve company targets
Support development of a robust business / benefits case and ensure a clear management plan is in place to deliver the benefits

The ideal candidate will be self-motivated, with a significant knowledge and skillset in electricity metering and understand all industry terminology, with a professional and ethical approach to delivering targets. Individuals who can demonstrate success within a target driven capacity, with first-hand experience within a regulated environment may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Mar 8, 2019

Inbound Customer Service Reps Needed ASAP - Augusta

Access WorldwideAugusta

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ACCESS WORLDWIDE COMMUNICATIONS NEEDS
CUSTOMER SERVICE REPRESENTATIVES
for our New PODS Service Training Classes beginning April 15th & April 22nd!!

HOURLY WAGE: $12.00 + Incentives/Commission

Training Class Hours:

Monday - Friday 9:00 am - 5:30 pm

Production Hours:

Monday - Friday w/ Rotating Saturday 1:00 p.m./1:30 p.m - 9:30 p.m/10:00 p.m. (Saturday production hours will be various shifts between 9:00 a.m - 6:30 p.m.)

Essential Functions:

Answer inbound calls from prospective customer; describe types of services/products offered
Identify customer needs through open-ended questions and a consultative approach
Quote prices, service dates and payment terms
Initiate up-sell techniques in order to increase sales/revenue
Maintain quality customer service and maximize customer satisfaction levels
Transfer and route calls to appropriate departments as needed
Working rotating Saturdays is a must

Minimum Requirements:

High School Diploma or GED required
6+ months customer service/sales experience required
Call Center experience preferred, not required
Strong computer skills; able to switch between screens quickly
Strong attention to detail & ability to multi-task a must
Pleasant phone voice; excellent communications skills
Dependability & Punctuality is a MUST!
Comfortable working in a fast-paced, high call environment
Must successfully pass a background check
Random drug testing

Benefits:

Above average hourly wage
Ability to earn monthly commission on Call Quality, Revenue & Attendance
Great incentives
Medical/Dental benefits after 60 days of employment
Vacation Accrual
Short Term Disability Insurance
Life Insurance
Direct Deposit available
On-site Fitness Center; FREE to employees
Business Casual Dress Code & Jeans Day
Excellent opportunity for growth within the company
Referral Bonus's from $200 to Earned Time Off
Fun yet Professional Work Environment

If you meet the above minimum requirements and would like to be considered for this excellent opportunity please submit your resume' or application today for immediate consideration.

Jasmine Carey
Human Resource Manager
Access Worldwide Communications
207-703-1021

jcarey@accessww.com

Source: https://accessww.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=12018055

Mar 7, 2019

Collections Team Member – Contact Centre Collections Advisor – Debt Recovery Specialist - Lichfield

Douglas JacksonLichfield

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Job Ref: DJJM1211

Job Title: Collections Team Member – Contact Centre Collections Advisor – Debt Recovery Specialist

Location: London – South East

Salary: £28k – £30k

Job Type: Permanent

An opportunity for an experienced Collections Team Member – Contact Centre Collections Advisor to take responsibility for the collections and credit control for customers who have missed a payment date, it is a multi-channel, digitally aligned operation within a rapidly growing organisation.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As a collections team member, you will work with the collections team manager to identify vulnerable customers and work with them to resolve outstanding debt and any outstanding payments. This is a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement.

You will take full ownership and responsibility for your customer base, supporting them through the process and arranging payment plans specific to the customers situation and needs to ensure that the outstanding debt is properly managed and ultimately repaid in a fair and compassionate way.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels.

Some of the duties and responsibilities for the – Collections Team Member – Contact Centre

Collections Advisor will include:

Delivering strong debt collection skills in an operational environment
Positively influence and contribute to the team culture
Provide exceptional customer service via phone, email, live chat and social media
Respond to customer complaints and escalate issues as necessary
Define and develop opportunities to improve processes, procedures and a better service proposition to our customers

If you are interested in applying for this position, you will need a proven track record as a Collections Advisor, working within a team of collection advisors across phone, email and live chat and be able to show a clear understanding of FCA regulations. Used to achieving SLA’s and KPI’s you will take ownership of the ongoing customer service delivery and look to improve existing operations as the business continues to grow.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Mar 6, 2019

Contact Centre Manager (Outbound Sales) - Lichfield

Douglas JacksonLichfield

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Job Ref: DJKG1270

Job Title: Contact Centre Manager (Outbound Sales)

Location: Essex

Salary: £40k to £50k

Job Type: Permanent Monday to Friday (with occasional weekends)

An exciting new position has become available for a Sales Contact Centre Manager working for a growing European, Award winning organisation. You will have 2 direct reports and have managed and lead a 100fte contact centre. This role reports to the Operations Director.

The main focus for this role is to head up the inhouse outbound sales teams on behalf of some well-known brands, with the primary focus on B2B sales strategy and campaigns.

Managed working relationships with external and internal stakeholders
Supporting, coaching and leading your Team Managers to ensure high quality performance is driven throughout the teams
Forecasting revenue sales internally and externally for stakeholders
Lead and manage Team Managers to ensure that the KPI’s and SLA’s are achieved and maintained

You will need to have managed a busy contact centre and have experience of leading an outbound sales team. The ability to analyse and present data is a strong advantage. You will need to be able to showcase your success on forging strong working relationships with external and internal stakeholders.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Mar 4, 2019

Client Onboarding Team Manager - Lichfield

Douglas JacksonLichfield

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Job Ref: DJJM1210

Job Title: Client Onboarding Team Manager

Location: London – Greater London – South East

Salary: £25,000 – 35,000 plus bens

Job Type: Permanent

An opportunity for an experienced Client Onboarding Specialist to take responsibility for onboarding new clients to a business to business function within a multi-channel, digitally aligned and rapidly growing customer contact operation.

The Client Onboarding specialist will be able to bring responsible for Onboarding new clients, performing risk assessments and act as a KYC and SIRA expert, performing due diligence and overseeing the identification of high risk applicants, aiming to deliver a more individual, personalised service, which continues to set this award winning brand apart from the competition.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the Client Onboarding Specialist, you will work within the B2B part of the business working closely with heads of department and other senior customer management team to identify and develop best practice.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements will be part of your responsibilities.

Some of the duties will include:

Risk assessment of new applications, taking and uncovering information and documentation

Conducting Due diligence using methods and practise such as CIFAS and SIRA.

Positively influence and contribute to the team culture along with sharing best practice

Provide exceptional customer service via phone, email, live chat and social media

Respond to customer complaints and escalate issues as necessary

Drive continuous improvement ethos within the contact centre and the business

Define and develop opportunities to improve processes, procedures and a better service proposition to our customers

If you are interested in applying for this position, you will need a proven track record as a Client Onboarding Specialist to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Mar 1, 2019

Resource Planning Manager - Lichfield

Douglas JacksonLichfield

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Job Ref: DJJM1209

Job Title: Resource Planning Manager

Location: London, Twickenham, Slough

Salary: £35,000 – £45,000 per annum

Employment Type: Permanent

This is an exciting opportunity for a Resource Planning Manager to make the planning function their own. You will manage a small team of specialists to ensure that the right people are in the right place at the right time and ensure excellent customer service can be achieved at all times.

Some of the Responsibilities include:

Accountable for the forecasting and scheduling of resource for the contact centre, ensuring KPI’s and SLA’s are met on a daily, weekly and monthly basis.
Responsible for the execution of the contact centre scheduling and demand management plan each day.
Support the Operations team with data and insight to make Real Time intraday decisions to ensure a positive impact on the business service objectives.
Produce and develop MI/BI reports

If you are interested to apply:

An understanding of customer service and contact centre methodologies and processes
Previous operational within a large scale multi-site contact centre
Previous experience in both a hands on Planning and MI business analyst role
Strong Excel experience
Working experience of using a WFM tool

Mar 1, 2019

Solutions & Bid Director - Lichfield

Douglas JacksonLichfield

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Job Ref: DJHC4271

Job Title: Solutions & Bid Director

Location: UK

Salary: Up to £150k + car + bonus

Job type: Permanent

This is an opportunity for a proven senior executive in the BPO space to join an exciting well established and forward thinking organisation.

Some of the duties will include:

Onshore/ offshore and multi channel customer solution design
Innovation including customer experience and digital experience
Cross functional working with Business Development, Account Management and commercial teams
Develop solutions and manage large scale and complex bid processes
Liaise with clients and potential clients identifying opportunities and building strong business relationships
Delivering complex customer projects through your own team and by leveraging relationships cross functionally
Create commercially viable and differentiated customer proposals
Customer Experience journey mapping and improvement

If you are interested to apply for this position then you will need proven experience as a senior executive in the BPO space, building large scale customer solutions across voice, digital, and multi channel, and managing commercial and client relationships.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Mar 1, 2019

Contact center services - Quezon City

ZAR OUTSOURCINGQuezon City

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We are a Contact Center that is supported by the top 2% of English-speaking Filipino professionals with years of experience working for international brands. Our workforce has access to superior home-based call center technology which enables them to perform their work without requiring travel to a physical office. This enables us to offer up to 70% cost savings to our clients, a significantly higher and faster ROI. Our Contact Center Outsourcing model enables us to cut unnecessary costs like office rent and office utility expenses. We offer a competitive pricing to our clients, up to 70% less expensive than in-office call centers US

Please send us email. zaynallerickr@gmail.com

Skype: Renn Ruz

Mar 1, 2019

Head of Contact Centre - Lichfield

Douglas JacksonLichfield

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Job Ref: DJKG1269

Job Title: Head of Contact Centre

Location: Derbyshire / Nottinghamshire / Leicestershire

Salary: £60k to £80k

Job type: Permanent

An exciting new position has become available for a Head of Contact Centre, working for a well-established organisation. You will report to the Operations Director, have 3 direct reports and lead and manage a contact centre team of 180fte.

This is a pivotal role within this organisation. The main remit for this role is to support the transformation of the organisation, to improve processes and procedures within a busy contact centre. This role with be accountable for inbound and outbound contact centre activities across 2 sites.

Provide direct line leadership and management of the team
Develop and implement a robust process to deliver high quality customer service
Develop short- and long-term strategic plans whilst ensuring quality standards and continuous improvement is delivered
Working closely with internal and external stakeholders

I am looking for a strong experienced Head of Contact Centre, that has a proven track record in delivering change and transformation in a busy and demanding contact centre. You must have previous experience in running a successful contact centre within a voice and admin-based environment. Experience in working for a regulated environment is essential for this role

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Feb 25, 2019

Forecasting Analyst - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1242

Job Title: Forecasting Analyst

Location: Midlands

Salary: £38,000

Employment Type: Permanent

As the Forecasting Analyst, you will Support the Operations ensuring they have the right people in the right place with the right skills, delivering a quality service that delights the customer. You will be responsible for Forecasting the Contact Centre demand.

Some of the Responsibilities include:

Conduct analysis of historical data
Produce forecast and capacity plans for a multi-channel Contact Centre
Monitor trending of average handling time (AHT) and real-time volume, making changes to the forecast as necessary

If you are interested to apply:

Intermediate knowledge of Microsoft Word and Excel
Experience with data analysis
Knowledge of forecasting methods and their applications
Understanding of Contact Centre Planning theory (Erlang and simulation) and how to apply that without the use of a WFM tool

Feb 14, 2019

Financial Analyst, Financial Planning & Analysis - Santa Monica

CallFireSanta Monica

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EZ Texting�s financial analyst position is a great opportunity for a professional with a strong analytically driven background who thrives in a fast-paced, results oriented environment. The Financial Analyst role will be responsible for preparing key analyses surrounding the EZ Texting business and requires strong analytical and auditing capabilities for accurate financial reporting and presentations.

The individual must have strong oral and written communication skills and be comfortable in a data-driven company as they will be pulling and aggregating data from multiple sources to help craft action-oriented decisions. The successful candidate will be a self-starter with attention to detail who can think clearly, analyze quantitatively, problem solve and prioritize. This role will report into the Director of Financial Planning & Analysis.

Qualifications:

3 years minimum experience in financial planning and analysis at a growth stage company or an equivalent combination of education and experience. SaaS or communications software experience a plus.
Deep experience in Excel modeling, including financial forecasting, budgeting, and variance analysis. Familiarity of GAAP required.
Ability to communicate and collaborate well with multiple business partners across the company and display strong initiative to anticipate and meet business demands of senior management.
Ability to be work well independently with minimal supervision and a high degree of ownership.
Proficient in standard business system tools including Word, Excel and PowerPoint.
Experience with Quickbooks and/or other accounting software strongly preferred.
Degree in Finance or Accounting preferred; any SQL and applied statistics knowledge a plus.

Duties and Essential Job Functions:

Work with the Director of FP&A on Company forecasting, budgeting, variance analysis and other month end reporting.
Responsible for periodic reporting of corporate financial operational metrics as well as collaborating with other senior managers within the organization in building the data and determining new metrics.
Build and maintain models to understand underlying drivers of the business
Create output to visually communicate complex, detailed financial data and analysis to C-Suite executives and Board Members.
Coordinate with the Controller and Accounting team on monthly, quarterly and annual financial reporting, including budgets and process
Lead and/or participate in ad hoc projects as designated by the Director of FP&A and CFO. Projects may include collaborations with other departments.

Handle any other activities or tasks deemed necessary and appropriate by the Director of FP&A and/or CFO.

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=968983&&&nohd#job

Feb 14, 2019

Product Manager - Santa Monica

CallFireSanta Monica

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EZ Texting is looking for an experienced Product Manager who is passionate about building solutions that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company�s vision and strategy.

Responsibilities:

Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive new revenue.
Validate product vision with data and build consensus with key stakeholders
Develop and test product pricing and positioning strategies
Translate product roadmap into detailed requirements and prototypes
Scope and prioritize activities based on business and customer impact
Work closely with engineering teams to deliver with quick time-to-market and optimal resources
Drive product launches including working with marketing team, executives, and other product management team members
Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
Act as a product evangelist to build awareness and understanding
Represent the company by visiting customers to solicit feedback on company products and services

Requirements:

3+ years experience in a product management or product related role
Proven track record of managing product life-cycles from end to end with successful outcomes.
Experience measuring and confirming the ROI of launched products
Ability to develop product and marketing strategies and effectively communicate recommendations to executive management

Agile development and experience writing user stories
Solid technical background with understanding and/or hands-on experience in software development and web technologies
Strong problem solving skills and willingness to roll up one�s sleeves to get the job
Skilled at working effectively with cross functional teams
Excellent written and verbal communication skills
Strong technical competency

Benefits:

Fully paid medical (medical, dental, vision) benefits, 50% for families
401 (k) plan
Unlimited sick leave
Stock options
Paid vacation
Dog friendly office
General awesomeness

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=973982&&&nohd#job

Feb 14, 2019

Client Operations Specialist - Santa Monica

CallFireSanta Monica

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About us:

A Santa Monica-based tech company, EZ Texting's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in the heart of Santa Monica, we've created a unique work-space that the Los Angeles Business Journal has named one of the Top 100 places to work in LA - for the last four years running. Come find out why.

Overall responsibility

The Client Operations Specialist will support sales strategy through client retention and satisfaction. In this role, the candidate will help demonstrate the value of EZ Texting's products to our clients. Candidates will be responsible for providing an amazing client experience, deliver prompt and accurate technical support, and ensure client satisfaction on a daily basis. The ideal candidate has excellent communication skills, a great attitude, strong technical aptitude, patience, and the ability to work in a dynamic, fast-paced and fun environment.

Responsibilities

Maintain customer service levels according to EZ Texting's standards
Ensure that the client base receives the appropriate level of customer service and technical support by handling unresolved and escalated client issues with prompt and courteous service.
Manage day-to-day activities of the client service specialist.
Work with Client Success Management team to ensure consistency in all policies and procedures
Accomplish a thorough understanding and proficiency of EZ Texting's products through internal training and development.
Champion changes in organization and process improvement

Required Skills

Bachelor's degree is required
Strong quantitative and qualitative analytical abilities
Understand how to interact and navigate web-based software
Excellent oral and written communication skills
Ability to handle multiple customer requests at once
Superior typing skills
Ability to perform administrative functions
Strong organizational skills
Excellent system skills including Excel
Experience using Zendesk is a plus

Benefits

Quarterly bonus, profit sharing, and incentives dependent on performance
Fully paid medical, vision, dental and life insurance
401(k) Plan
Paid vacation
Unlimited sick leave
And many more additional perks�

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=970829&&&nohd#job

Feb 11, 2019

People Operations Coordinator - Santa Monica

CallFireSanta Monica

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We're growing and building a 'best in class' team within our 'People Ops' group and want to invest in you as you develop your HR career � let the journey begin!

Position Overview:

We�re looking for a team member with a flexible and positive approach to their work and a welcoming demeanor to interact with and provide service to a large group of internal coworkers.

In the role of People Operations Coordinator, you are an integral part of the HR team, using your drive and energy to support the day-to-day operations of the department. Expect to be the initial point of contact for HR related questions from employees at all levels. Additionally, use your strong organizational and interpersonal skills to assist with recruitment and provide general administrative support within the People Operations department.

Responsibilities:

Serve as resource for general HR information, responding to management and employees with information and interpretation of policies and procedures.
Support the recruitment / hiring process by working closely with the People Operations Director and Sr Specialist of Talent Acquisition on recruitment to include tracking, screening, interview scheduling and providing employment offers.
Provide internal departments with notification of new hires, changes and separations, and work closely with Payroll to ensure changes are processed and accurate information is maintained in HRIS systems.
Ensure a smooth and organized operation by maintaining personnel-related records including I-9, EEO and other employment records maintained in files and electronically.
Partner with IT Operations to manage Onboarding and Off-boarding processes.
Organize and compile various packets, emails and materials required for recruiting, interviewing, and orientation.

Qualifications:

2 - 3 years� experience providing administrative support within the HR department of a mid-size professional services organization and a Bachelor�s degree preferred; HR certification a plus.
General knowledge of HR and employment and benefit regulations, and compensation practices generally acquired through study of workforce trends and ongoing attendance at conferences, seminars, professional association meetings.
A self-starter who can rely on their skill in prioritizing and organizing their workflow to respond to multiple requests.
Strong attention to detail required to analyze and compile data for reporting.
Dependable with the willingness to take the initiative to work collaboratively and with a sense of urgency.
Written and oral communication skills necessary to successfully interact with and maintain effective working relationships with coworkers, vendors, guests and clients.
A desire and demonstrated ability to learn new technologies and embrace opportunities for process improvements.
Proficiency with HRIS systems, preferably ADP, ATS software, and MS Office (Word, Excel, Outlook) version 2013 or higher.

Benefits:

Fully paid medical (medical, dental, vision) benefits, 50% for families
401 (k) plan
Unlimited sick leave
Stock options
Paid vacation
Dog friendly office
General awesomeness

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=966468&&&nohd#job

Feb 4, 2019

SEO/SEM Manager - Santa Monica

CallFireSanta Monica

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EZ Texting is seeking a motivated, results-driven Search Engine Manager with expertise in search marketing and advertising, who is passionate about B2B marketing. This individual will have an exciting opportunity to drive lead generation efforts and company growth through the development and execution of SEO/SEM programs and advertising programs. The ideal candidate is metrics-oriented and skilled in managing large-scale organic, paid search and advertising programs.

Responsibilities:

Develop and drive lead acquisition via search engine marketing, including Google, Bing, and Yahoo
Work with agency to develop SEM strategy and hit search channel's monthly, quarterly, yearly volume lead and SQO targets
Create, implement, track, analyze and develop supporting assets to optimize paid search and general advertising campaigns programs
Drive implementation of SEO best practices across web properties
Actively test and analyze keywords, copy and landing pages to increase ROI and drive incremental volume
Monitor lead flow and conversion rates to ensure attainment of lead generation targets and optimization of marketing investment
Launch and A/B test landing pages to optimize conversion
Provide monthly analysis of program progress and results, including key milestones and metrics
Collaborate with other marketing team members on content strategies and campaigns
Manage daily relationships with search engines, partners and vendors

Skills/Requirements:

BA/BS preferred
2+ years of search marketing experience, preferably with a B2B organization
Understanding of direct marketing KPIs
Strong data analysis and reporting skills
Expert knowledge of search landscape: paid search listing providers, tracking tools, bid-management systems and keyword development tools
Experience managing large marketing budgets and ROI optimization
Software/Internet/Technology company experience
Creative, innovative, resourceful and results-oriented
Proven track record of achievement
Excellent communication skills, both written and verbal
Strong time management skills
Proficient in Google AdWords, Google Tag Manager and Google Analytics (certification a plus)

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=947702&&&nohd#job

Jan 29, 2019

Remote Artiva Healthcare System Developer -

Convergent

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Description

Convergent Revenue Cycle Management Inc.

Artiva Healthcare System Developer

Full Time Position, Remote US

Convergent is seeking an Artiva Healthcare System Application Developer.

Reporting to the Manager of Development, the Artiva Healthcare Application Developer will function as a working developer/programmer position for Artiva Healthcare software responsible for creating functionality/process improvements, designing and introducing standardization of Client file in and file out processes. Developer ensures that development life cycle activities are consistent with approved standards and generally accepted best practices.

Responsibilities:
Design full range technical solutions for interfaces between Client system and Artiva Healthcare Develop life cycle documentation.

Perform testing, troubleshooting, analysis, programming approaches, resolution of issues and develop a workable Knowledge, understanding and compliance with Federal, State and local laws and regulations associated with job Knowledge, understanding, and compliance with Convergent policies and Implement continuous improvement process providing feedback to management concerning possible problems and areas of Make recommendations to implement improved Perform other duties as Understanding of Healthcare Revenue Cycle a Plus

Job Requirements:
Bachelor's degree in related field or equivalent developer/programmer work 3 plus years of programming/work related experience in Artiva Healthcare - Ontario Interactive scripting Pools, Work Queues and Workflow Automation File formatting, Complex Record Groups Deep See, Cubes and Reporting Management Experience in the healthcare revenue cycle Experience in developing and implementing software and Ability to work with geographically dispersed team Proficiency with MS Excel and Crystal Reports Strong oral/written communication Ability to be flexible with work hours and willingness to be on call when needed.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

Convergent is an Equal Opportunity Employer (EOE). Any employment offers are contingent upon successfully passing a Criminal Background Check and/or Drug Screen.

Source: http://jobs.jobvite.com/convergent/job/odHd9fw0

Jan 14, 2019

Receptionist - Renton

ConvergentRenton

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Description

Come join our thriving team! Build Your Future Here!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMEBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Position Summary:

The Receptionist position is responsible for answering the telephones, greeting/signing in visitors and paging the Bookkeeping department with any walk-in payment. Also included are clerical support duties, as time permits.

Duties & Responsibilities:

Answer the telephones and transfer calls
Page the Bookkeeping department when a customer comes in to make a payment
Monitor and transfer calls from the voice mail
Greet visitors in a friendly and professional manner
Sign in and check ID for each visitor
Process mail returns and address changes
Other duties as assigned

Knowledge & Skills:

Minimum typing skill, 45 WPM
10 key by touch
Good communication skills
Ability to cooperate and work well with others
Knowledge of FDCPA and company policies

Education & Experience:

High school graduate or equivalent
Prior office experience, computer knowledge preferred

Source: http://jobs.jobvite.com/convergent/job/oYNb9fwP

Jan 14, 2019

Client Success Manager - Santa Monica

CallFireSanta Monica

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CSM Job Description

The Customer Success Team is EZ Texting's connection to the customer, communicating via phone and email to ensure that we exceed every customer�s expectations, and acting as an ambassador of all EZ Texting brands. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, educating them on the best way to utilize our solutions, and proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Your Responsibilities

Solution Oriented: Think independently and critically, to build more proven value faster for both the customer and EZ Texting.
Customer Training: Develop and maintain deep expertise of all EZ Texting branded products. Help customers plan and understand the best way to utilize our products based on the customer�s business needs or business plans.
Customer Retention: Engage with customers who have indicated a desire to cancel or downgrade their subscription, listen to their feedback, communicate the value of remaining a EZ Texting customer, and go the distance to create win/win solutions for them to remain on-board.
Adaptability: Adapt constantly to a rapidly changing environment, we're growing fast and we expect you to be able to keep up.
Results: Take ownership of your results by driving high-quality customer service resulting in meeting or exceeding the monthly goals and revenue metrics. Successful track record in meeting and exceeding goals in prior roles (preferably in an account management, sales, or in a revenue focused performance role).

Required Skills:

Excellent educator
Strong work ethic
Highly degree of emotional intelligence
Great communicator
Proficient Microsoft Office Suite (Excel + PowerPoint)
Knowledge of customer success practices
Technical aptitude and ability to learn

Qualifications:

Bachelor's degree, or relevant years of experience
Strong technical proficiency
Exceptional written and verbal communication
Strong analytical and critical reasoning skills
Ability to learn new concepts and technologies quickly

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=950285&&&nohd#job

Jan 14, 2019

Remote National Sales Executive - Collections Experience Required -

Convergent

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Description

Initiate contact with potential clients to identify and properly qualify business opportunities
Make presentations to prospective clients, either in person or via telephone
Prepare requested information & proposals and manage negotiations
Cultivate and maintain client relationships
Efficiently and effectively respond to customers’ needs as appropriate
Increase sales from existing accounts
Perform other incidental and related duties as required and assigned

QUALIFICATIONS:

Bachelor’s degree preferred but not required
Minimum 2 years commercial collection sales experience
Self-motivated, accountable and results-oriented
Demonstrated presentation, negotiation and closing skills
Ability to work remotely, travel when necessary and to efficiently manage time and resources

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

Convergent Commercial is an Equal Opportunity Employer (EOE). Any employment offers are contingent upon successfully passing a Criminal Background Check and/or Drug Screen.

Source: http://jobs.jobvite.com/convergent/job/oGF68fwj

Jan 11, 2019

Search Marketing Manager - Santa Monica

CallFireSanta Monica

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Develop and drive lead acquisition via search engine marketing, including Google, Bing, and Yahoo
Work with agency to develop SEM strategy and hit search channel's monthly, quarterly, yearly volume lead and SQO targets
Create, implement, track, analyze and develop supporting assets to optimize paid search and general advertising campaigns programs
Drive implementation of SEO best practices across web properties
Actively test and analyze keywords, copy and landing pages to increase ROI and drive incremental volume
Monitor lead flow and conversion rates to ensure attainment of lead generation targets and optimization of marketing investment
Launch and A/B test landing pages to optimize conversion
Provide monthly analysis of program progress and results, including key milestones and metrics
Collaborate with other marketing team members on content strategies and campaigns
Manage daily relationships with search engines, partners and vendors

Skills/Requirements:

BA/BS preferred
2+ years of search marketing experience, preferably with a B2B organization
Understanding of direct marketing KPIs
Strong data analysis and reporting skills
Expert knowledge of search landscape: paid search listing providers, tracking tools, bid-management systems and keyword development tools
Experience managing large marketing budgets and ROI optimization
Software/Internet/Technology company experience
Creative, innovative, resourceful and results-oriented
Proven track record of achievement
Excellent communication skills, both written and verbal
Strong time management skills
Proficient in Google AdWords, Google Tag Manager and Google Analytics (certification a plus)

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=947702&&&nohd#job

Jan 10, 2019

Supervisor - Atlanta

ConvergentAtlanta

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Description

Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to business need.

Supervise a team of customer service agents
Organize, direct, and monitor daily activities of team of customer service agents
Monitor and review individual and team performance
Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required
Monitor and analyze productivity of agents; generate reports based on analysis
Field questions from team and possibly clients; recommend corrective services to address customer complaints
Provide coaching and development feedback
Ensure all client compliance requirements are met
Monitor and ensure compliance with attendance, dress code, and all Convergent policy
Maintain contact with client as determined by management
Monitor email and voice mail to ensure all communications are up to date and accurate
Ensure all payroll deadlines are met
Ensure daily and monthly performance results are tracked by agent and team
Conduct monthly / annual performance reviews with direct reports
Administer performance improvement plans and disciplinary warnings as needed
Train, motivate, develop and reward customer service agents
Respond to and work to resolve agent concerns in a timely manner
Prepare reports as needed
Perform customer service agent duties as needed
Perform other duties as assigned by manager
Uphold all Convergent policies and report any company policies to department supervisor or manager

Requirements:

Previous management experience preferred
Maintains regular and reliable attendance
May be asked to work extended hours as needed and to maintain a flexible schedule to support project needs
Knowledge of Microsoft Excel and Word
Analyze and calculate statistical data
Coordinate multiple tasks simultaneously.
Understand and respond to a diverse population.
Manage by Walking Around (MBWA)
There are no travel requirements for this position
Physical requirements may include sitting and/or standing for several hours a day
Functions well in a team environment

POSTING REQUIREMENTS

Convergent employees meeting the job requirements above and are currently meeting/exceeding their performance metrics are encouraged to apply.

Individuals currently on a write-up for disciplinary purposes or those who have had attendance or performance issues within the last 90 days will not be considered at this time.

Source: http://jobs.jobvite.com/convergent/job/oGFb9fwp

Jan 8, 2019

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