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Revenue Operations Analyst -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Revenue Operations represents the alignment between various business teams including, but not limited to, Marketing, Sales and Customer Success. We focus on tools and processes to grow revenue while prioritizing efficiency and accountability among teams. 

The Revenue Operations Analyst will work closely with the Revenue Operations Manager to drive better decision-making and efficiency. This includes owning the technology process and workflow, developing and deriving insights from KPIs, forecasting, and assisting in rolling out and testing new initiatives and playbooks across the pre-sales and post-sales organizations. This includes pipeline management and scaling the demand generation process to increase lead volume and conversion rates. 

What you will achieve 

In your first 30 days: 

  • You’ll work closely with your manager as well as the rest of the Revenue Operations team team to learn about Dialpad as a company and the role that Revenue Operations plays in the organization
  • You’ll start to network with teams you will be working closely with such as Sales, Demand Generation, Partner Marketing, and Customer Marketing
  • You’ll begin to shadow your teammates to get a good understanding of our tools and processes.

In your first 60 days: 

  • You’ll understand the role of project management and accountability, being able to track project requests through Salesforce cases
  • You’ll execute on the cases and requests submitted by internal business partners. 
  • Begin to Identify opportunities for improvement and eliminating bottlenecks in lead qualification, opportunity creation, and sales to improve the overall process of revenue creation
  • Contribute to the ongoing management, administration, and optimization of CRM and prospect database, marketing tools, and other automated systems supporting the Revenue and Growth organizations

By 90 days: 

  • You’ll communicate directly with requestor departments regarding programs
  • You’ll have the confidence to analyze and report on performance and communicate the results
  • You’ll work closely with Revenue Operations Manager to enhance and optimize the lead management process and automation, ensuring timely distribution of leads to sales team, and ensure correct database segmentation
  • You’ll be comfortable monitoring lead error alerts and finding solutions

Who you are:

Skillset Required:

  • 2+ years of experience in Marketing, Operations or Technology
  • 2+ years of experience working in SFDC
  • Experience working with Marketing Automation Platform, experience with Marketo is a plus
  • Working knowledge of Lean Data, Outreach, ZoomInfo, LinkedIn, Clearbit and ChiliPiper a plus
  • Multi-tasking and time-management skills, with the ability to prioritize tasks
  • Detail oriented - you tend to triple check your work
  • Quick thinker - able to perform damage control on a moment’s notice
  • Calm - you will be engaged in many high-intensity situations with close deadlines. Comfortable with priority changes.
  • Team player - teamwork, very good interpersonal and communication skills
  • Independent - work under minimal supervision and self-motivation

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.








Source: https://boards.greenhouse.io/dialpad/jobs/5362814002
View More Show Me The Details
Jul 29, 2021
Salesforce Developer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

You will contribute to our Revenue Operations team by supporting its growing Sales team. This rapidly-growing business within dialpad offers a creative, fast-paced, entrepreneurial work environment. As the Salesforce.com Developer, you will be the primary point of contact for multiple user groups and global teams who require maintenance, configuration, reporting and training. They will deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

 

What you will achieve

In your first 30 days: 

  • We will help you navigate HR, IT, and Systems, then introduce candidate to the Company/Team
  • End to End Process review in salesforce (how Dialpad uses salesforce)
  • Get to know SFDC environment/ architecture and Provide access to SFDC environment (Production/Sandbox)
  • Overview on list of tools that we use in Dialpad (SFDC/Marketo/other tools that integrates with salesforce)

In your first 60 days: 

  • Tag new hire with current project/revops request and assign salesforce cases.
  • Setup weekly 1: 1 discuss about KPI, weekly goals and accomplishment
  • Setup weekly call to discuss about the current code and config in sandbox environment
  • Run through existing document and BRD’s on the current salesforce setups and configurations.
  • Start Assigning small projects to new hire and guide them to success.

By 90 days: 

  • Setup 60 days review and discuss about things accomplished and things to learn.
  • Setting up weekly call with current 3rd party developer to work on current and to review old codes and configs.
  • Setup time with other team members to discuss about any new request that needs salesforce changes 

 

Who you are

  • Strong organizational skills and business judgment with the ability to handle projects independently end-to-end
  • Strong experience doing customization with APEX and SFDC business workflow
  • Background in Salesforce development including Salesforce Custom Objects, Apex, Triggers, Web Services, Visualforce, Lightning, REST APIs, SOAP Web Services and migration tools.
  • Experience with Salesforce Administration including use of custom and standard fields and objects, workflow rules, data validation rules, and page layout changes
  • Experience writing with HTML, CSS, Javascript, and using Web UI frameworks within Visualforce pages and/or Lightning components
  • Salesforce Developer (Dev 401) certification highly desired with other Salesforce certifications (i.e.: Salesforce Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, etc.) preferred.

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5041826002
View More Show Me The Details
Jul 28, 2021
Account Executive, SMB - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: Discover Dialpad

  • You’ll begin your Dialpad journey by experiencing our world-class onboarding program - instructor led amp; designed training with a group of new hires in the Global Revenue Org
  • You’ll have the opportunity to meet Dialpad Leadership teams and discover how each department interacts together
  • You’ll develop a fundamental understanding of ‘why’ amp; ‘what’ makes Dialpad uniquely positioned in the market 
  • You’ll become an expert in our key Sales systems: Salesforce, Outreach, Clari, amp; Highspot 
  • You’ll collaborate with your Manager and peers to learn sales process, workflows, and tools that the SMB Org utilizes
  • By the end of your first month, you’ll understand the key performance indicators to be successful as an Account Executive at Dialpad and seek to challenge the status quo. You’ll provide feedback from your onboarding experience that will help us continuously iterate amp; improve as an org and business. 

In your first 60 days: Be a contributor

  • You’ll lean into your Manager and peers to broaden your knowledge of Dialpad’s discovery amp; demo process
  • You’ll aggregate best practices through shadowing team members with the intention of building your own ‘toolkit’
  • You’ll demonstrate your ability to navigate Dialpad’s platform and tailor your talk tracks to align with specific client use cases
  • You’ll begin to work leads, generate pipeline, and have the capability to manage a full opportunity lifecycle 

By 90 days: Be a leader

  • You’ll take a deep breath of confidence and be ready to start closing opportunities of your own
  • You’ll solve tangible client challenges and empower them to redefine their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell 
  • You’ll seek ways to increase efficiency and effectiveness of the full sales process that will act as a guide for the SMB Org of tomorrow
  • You’ll have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, career roadmap, and most importantly; life advice

Who you are

You have a passion and intrinsic motivation for sales and challenging the status quo. You have sales experience that thrives in a fast-paced working environment. You are a problem solver who proactively identifies opportunities for process, personal, and professional development. You recognize the elements of sales that are within your control and prioritize your time accordingly. You do the right thing, even when no one is watching. You are a Dialer. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5421282002
View More Show Me The Details
Jul 28, 2021
Director, Data Analytics - Vancouver
Dialpad - Vancouver

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Data team gathers insights from oodles of data using their innate curiosity and technical prowess—informing future products and helping our customers. You’ll work with a variety of teams across the company to provide counsel and recommendations on how to best drive forward global initiatives.

What you will achieve

In your first 30 days: 

  • Understand the data ecosystem that exists
  • Develop a thorough understanding of the tech stacks powering Dialpad's own product (various GCP apps), our CRM (Salesforce), marketing automation tools (Marketo amp; others), data warehouse (BigQuery), our data workload automation system (airflow, github), and the tools we use for understanding detailed usage of the product and the website (Amplitude)
  • Connect with leaders in all other departments and familiarize yourself with their roles and data needs, as well as current priorities and strategy
  • Develop a thorough understanding of the responsibilities and processes of all Analytics team members
  • Get oriented on all outstanding Analytics team deliverables and assume or delegate project leadership on each
  • Begin outlining needed additions to Dialpad's data dictionary

In your first 60 days: 

  • Oversee completion of all analytics project in flight as of your start date
  • Reassess stakeholder department needs with leaders and outline incremental improvements
  • Outline and oversee a new project to ingest and federate select data from Amplitude in the data warehouse
  • Continue building Dialpad's data dictionary and defining any new features needed to help users find, understand, and adopt official reporting and analysis into their management of their respective departments

By 90 days: 

  • Engage leaders in strategic planning to make incremental changes.
  • Make recommendations on areas of investment, people focus, new analytics needs.
  • Begin to augment existing processes, data pipelines, and analytics.
  • Align on future vision for the team and begin to execute to get there.

Who you are

You are a highly analytical, focused, and accountable individual who has a track record of overcoming major obstacles in analytics. You can create strong foundations for analytics across an enterprise, applying your knowledge and experience in data governance, building and configuring tech stacks, and a wide range of analytics. 

You take a high level of ownership for the work expected of your team and you stand behind the quality of the analytics your team produces. You place a high value on accuracy and business continuity, prioritizing the most business-critical work over all else when the need arises.

You are comfortable with being accountable for the accuracy of business performance metrics, even as the business constantly changes, and supporting a financial close process for monthly and quarterly reporting.

You also possess a high level of business acumen and have experience working with executive stakeholders in finance, marketing, sales, and a variety of other functions. This helps you to gather requirements from your stakeholders and prioritize the analytics work that will have the greatest positive impact for your partners.

Your Skills amp; Qualifications

  • Excellent skill and experience with Python
  • Highly proficient and experienced in SQL, with a long track record of building successful mission-critical data architecture and pipelines (BigQuery experience preferred)
  • Experience automating data workloads with tools such as Airflow, Prefect, dbt, or similar
  • Experience using version control for data operations
  • Experience working with virtualization technologies including VMs and containers (Kubernetes experience a plus)
  • Experience using and maintaining an integrated customer activity tracking platform such as Amplitude, Adobe Analytics, or similar
  • Several years experience as a leader of people in an analytics function
  • Experience performing or leading analytics in a SaaS or other subscription-based revenue model business
  • Excellent knowledge of SaaS metrics such as LTV, ACV, ARR, and others
  • Strong knowledge of data governance and experience in successfully applying a governance framework in an enterprise setting
  • Solid understanding of the functions of partner departments such as marketing, finance, sales, and software development
  • Knowledge of and experience applying machine learning and other models to provide insight to stakeholders as well as to inform product features or business processes

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5420379002
View More Show Me The Details
Jul 28, 2021
Salesforce Developer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

You will contribute to our Revenue Operations team by supporting its growing Sales team. This rapidly-growing business within dialpad offers a creative, fast-paced, entrepreneurial work environment. As the Salesforce.com Developer, you will be the primary point of contact for multiple user groups and global teams who require maintenance, configuration, reporting and training. They will deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

 

What you will achieve

In your first 30 days: 

  • We will help you navigate HR, IT, and Systems, then introduce candidate to the Company/Team
  • End to End Process review in salesforce (how Dialpad uses salesforce)
  • Get to know SFDC environment/ architecture and Provide access to SFDC environment (Production/Sandbox)
  • Overview on list of tools that we use in Dialpad (SFDC/Marketo/other tools that integrates with salesforce)

In your first 60 days: 

  • Tag new hire with current project/revops request and assign salesforce cases.
  • Setup weekly 1: 1 discuss about KPI, weekly goals and accomplishment
  • Setup weekly call to discuss about the current code and config in sandbox environment
  • Run through existing document and BRD’s on the current salesforce setups and configurations.
  • Start Assigning small projects to new hire and guide them to success.

By 90 days: 

  • Setup 60 days review and discuss about things accomplished and things to learn.
  • Setting up weekly call with current 3rd party developer to work on current and to review old codes and configs.
  • Setup time with other team members to discuss about any new request that needs salesforce changes 

 

Who you are

  • Strong organizational skills and business judgment with the ability to handle projects independently end-to-end
  • Strong experience doing customization with APEX and SFDC business workflow
  • Background in Salesforce development including Salesforce Custom Objects, Apex, Triggers, Web Services, Visualforce, Lightning, REST APIs, SOAP Web Services and migration tools.
  • Experience with Salesforce Administration including use of custom and standard fields and objects, workflow rules, data validation rules, and page layout changes
  • Experience writing with HTML, CSS, Javascript, and using Web UI frameworks within Visualforce pages and/or Lightning components
  • Salesforce Developer (Dev 401) certification highly desired with other Salesforce certifications (i.e.: Salesforce Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, etc.) preferred.

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5018401002
View More Show Me The Details
Jul 27, 2021
Account Executive, Mid-Market - San Francisco
Dialpad - San Francisco

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

As a Mid-Market Account Executive, you are a key part of the Dialpad Sales organization, uncovering, managing, and converting 50-1000 employee businesses to excited customers!

In your first 30 days: 

  • You’ll work closely with our Sales Enablement team to get up to speed on our products, space, sales motions, and GTM strategy during your first three weeks.
  • You’ll engage with supporting departments (ex. Deal Desk, Professional Services, Sales Engineering, etc) to learn how they interact with Sales and impact your ability to be successful in your role
  • You’ll work with your Manager to identify the appropriate metrics that you’ll be held accountable for 
  • You’ll jump into and familiarize yourself with Dialpad’s tech stack and understand how to properly utilize the many tools available to you during your prospecting and deal management (i.e. Outreach, SFDC, ZoomInfo) 
  • Your manager will provide you with the relevant tools and guidance to begin building your territory plan to begin prospecting/building pipeline 
  • You’ll begin making your first calls with the expectation to schedule your first New Logo discovery call one week following your onboarding training (approx. 4 weeks)
  • You’ll meet regularly with your mentor/buddy who is a veteran AE to model what success looks like and what it takes to be a top performer

In your first 60 days: 

  • You’ll develop a dynamic understanding of the key competitors in the space so that you can create unique talking points to impact initial deals
  • You’ll gain granular insight into our key differentiators so that you can hold meaningful conversations with potential clients
  • We’ll get you up to speed on our Sales Methodology and the proper steps in execution so you maintain the highest level of conversion in your deals
  • Gain full understanding of our pricing model so you can adequately quote and deliver proposals to prospective customers 
  • You’ll develop your SFDC hygiene and fully grasp the key components of managing your opportunities

By 90 days: 

  • Master the ability to deliver relevant, timely, and effective qualification discussions to define the metrics and compelling events of prospects
  • Develop more autonomy in your deal management and delivery of sales demonstrations
  • Work cross-functionally with your SDR and Channel partners to expand your reach into accounts with the intention of sourcing deals through all avenues 
  • Partner with Sales Engineers to drive technical demonstrations and deal momentum

At 120 days, you will be fully expected to maintain 4X your pipeline coverage and are actively closing deals on a monthly basis

Who you are

Self-starter. Someone who embraces challenges and is naturally curious. You approach every day with the passion and work ethic that you see with successful entrepreneurs. You are an individual that truly appreciates the value of collaboration and is accustomed to winning and losing as a team. You have a passion for creating detailed business plans to reach predetermined goals and quotas. You possess a high acumen managing the entire sales cycle from finding a potential client to securing a deal. You have an uncanny ability to unearth new sales opportunities through networking and turning them into long-term partnerships. When tackling any project, your end goal is to leave it better than you found it. 

Skills you will bring

  • 5+ years of inside technical sales experience
  • Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done
  • Excellent analytical and problem-solving skills
  • Experience in MEDDPICC sales methodology preferred
  • BA/BS degree or equivalent practical experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5421282002
View More Show Me The Details
Jul 27, 2021
Account Executive, SMB - Sydney
Dialpad - Sydney

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

About The Role:

As an SMB Account Executive, you will be responsible for guiding customers to a number of solutions Dialpad can offer. From the initial customer interaction to trial and eventual deployment of Dialpad, you will be the sole point of contact helping customers adopt and deploy Dialpad. This is an individual contributor role that will help hone your sales skills and can serve as a great foundation for a career in SaaS sales.

An ideal candidate will have some experience in a software sales role, either in business development or inside sales capacity. Come join the Dialpad SMB team today and gain a tremendous amount of experience in software sales.

Responsibilities:

  • Drive prospecting activities to uncover new opportunities and grow pipeline
  • Lead customers through a sales cycle from initial outreach to close for both Dialpad and UberConference products
  • Uncover unmet customer needs and incorporate customer feedback to drive a better overall product experience
  • Deliver compelling demonstrations of the Dialpad platform and address high-level technical questions, serving as a subject matter expert around how UCaaS platforms fit within overall business communications
  • Increase the effectiveness of tools and communication channels by recognising opportunities for innovation and proactively implement new systems and processes
  • Work with cross-functional counterparts to improve the product's vision and drive growth initiatives

Requirements:

  • 1-2+ years of sales experience including Business Development or inside sales
  • Ability to work independently and prioritise effectively and balance multiple, disparate work streams
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Excellent analytical and problem-solving skills
  • Brings a strong work ethic; takes the initiative and thinks creatively and strategically to find and close new business
  • BA/BS degree or equivalent practical experience

About Us: 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, footy, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognise that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

Sydney lt; gt; San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore lt; gt;UK. Across the globe, our offices are nestled in active and growing downtown areas.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/4896510002
View More Show Me The Details
Jul 27, 2021
Senior System Administrator - Linux - Vancouver
Dialpad - Vancouver

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

If you enjoy tackling complex technological challenges, then our experienced Network Engineering team may be the team for you! We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future. 

What you will achieve

In your first 90 days:

  • Meet your manager and onboarding buddy who will assist you in getting started
  • Get to know a highly communicative and collaborative engineering team 
  • Get familiarized with Dialpad’s Global Data Centers, Systems, and Network Architecture
  • Design and deploy a cloud expansion strategy
  • Steer capacity planning and system performance
  • Design and deploy servers at scale into data centers around the globe

Beyond 6 Months:

  • Scout, evaluate and compare hardware options and collocation facilities
  • Setup new cages, racks, machines, and network equipment
  • Develop and maintain automation for a large fleet of servers
  • Work with vendors to obtain quotes, make purchases, and schedule services
  • Participate in an operations on-call rotation
  • Setup monitoring for server, network, and data center health
  • Troubleshoot technical challenges with hardware and software
  • Develop and maintain proper documentation for engineering staff

Who you are

As a Senior System Administrator who is familiar with Linux server hardware administration, network operations, cloud operations, and scripting, you will help establish and maintain a global web of data centers providing real-time communications to a rapidly growing user base. You’ll own the next generation design of our systems architecture and deploy servers at scale into data centers around the globe.  You will also be designing and deploying a cloud expansion strategy through capacity planning and system performance monitoring. 

Deep comprehension of different operating systems, especially Debian Linux, while administrating server hardware such as Dell / HP / IBM.  Experienced with networking technologies: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls. Leveraging at least one scripting or programming language such as bash, python, perl, etc.

Requirements:

  • BS in Computer Science/Engineering or equivalent technical discipline
  • Exceptional oral and written English communication
  • Able to travel on relatively short notice (~1w)
  • Able to travel to foreign countries including the US, EU and APAC

Bonus Points if you Have These:

  • Linux Foundation CS / RedHat CSA / SuSE CA or similar
  • Data center setup / deployment experience
  • Familiarity with Dell hardware and iDRAC remote machine management
  • Experience with configuration management tools such as Ansible, Puppet, Chef
  • Exposure to cloud platforms such as GCP or AWS
  • Python development training or experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5413122002
View More Show Me The Details
Jul 27, 2021
Senior Technical Project Manager - Vancouver
Dialpad - Vancouver

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The developer platform team builds APIs, events, and frameworks for external developers to use to build integrations and plug-ins into Dialpad. The developer platform is key for scaling out Dialpad’s integrations offerings, and has seen rapid adoption from third party developers since its inception. Engineers on this team build backend public APIs and event frameworks, frontend plug-in frameworks, and client libraries. We work closely with a technical product manager who connects with developers to identify their workflows and needs.

What you will achieve

In your first two months:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

  • You’ll work on impactful and educational starter projects within the developer platform team. For example: exposing a public API that allows users to change their presence status.
  • Projects are full stack, but lean more towards backend than frontend.
  • You’ll receive mentorship and code reviews from your peers in the developer platform team. Your peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

  • You’ll have a deeper understanding of the developer platform codebase and will be able to work on more complex projects.
  • You’ll build APIs and other platform features based on the team’s quarterly goals. We use API usage data and communicate directly with developers to identify what we need to build to support their workflows.
  • You’ll own the APIs that you build throughout the development cycle: from design, implementation, testing, to monitoring in production.

One year and beyond:

  • The developer platform team is a very engineering driven team, and as a developer you’ll be able to look at our product from the user’s perspective and propose API enhancements.
  • You’ll learn how to do code reviews, so you can share your knowledge with peers in the future.
  • Mentor new hires to help the team grow.

Who you are

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You would love to build a generic, re-usable, and robust platform that developers can use to plug in to Dialpad. You’re excited to make our platform scale, and enable developers to use it to build creative integrations that fulfill their unique needs.

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search
  • Python

Frontend

  • VueJS (single page application)
  • Electron

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5154414002
View More Show Me The Details
Jul 27, 2021
Customer Success Analyst -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78859e7a64c1e5017a68d5b32c046b&source=&lang=en
View More Show Me The Details
Jul 26, 2021
Senior System Administrator - Linux - Vancouver
Dialpad - Vancouver

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

If you enjoy tackling complex technological challenges, then our experienced Network Engineering team may be the team for you! We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future. 

What you will achieve

In your first 90 days:

  • Meet your manager and onboarding buddy who will assist you in getting started
  • Get to know a highly communicative and collaborative engineering team 
  • Get familiarized with Dialpad’s Global Data Centers, Systems, and Network Architecture
  • Design and deploy a cloud expansion strategy
  • Steer capacity planning and system performance
  • Design and deploy servers at scale into data centers around the globe

Beyond 6 Months:

  • Scout, evaluate and compare hardware options and collocation facilities
  • Setup new cages, racks, machines, and network equipment
  • Develop and maintain automation for a large fleet of servers
  • Work with vendors to obtain quotes, make purchases, and schedule services
  • Participate in an operations on-call rotation
  • Setup monitoring for server, network, and data center health
  • Troubleshoot technical challenges with hardware and software
  • Develop and maintain proper documentation for engineering staff

Who you are

As a Senior System Administrator who is familiar with Linux server hardware administration, network operations, cloud operations, and scripting, you will help establish and maintain a global web of data centers providing real-time communications to a rapidly growing user base. You’ll own the next generation design of our systems architecture and deploy servers at scale into data centers around the globe.  You will also be designing and deploying a cloud expansion strategy through capacity planning and system performance monitoring. 

Deep comprehension of different operating systems, especially Debian Linux, while administrating server hardware such as Dell / HP / IBM.  Experienced with networking technologies: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls. Leveraging at least one scripting or programming language such as bash, python, perl, etc.

Requirements:

  • BS in Computer Science/Engineering or equivalent technical discipline
  • Exceptional oral and written English communication
  • Able to travel on relatively short notice (~1w)
  • Able to travel to foreign countries including the US, EU and APAC

Bonus Points if you Have These:

  • Linux Foundation CS / RedHat CSA / SuSE CA or similar
  • Data center setup / deployment experience
  • Familiarity with Dell hardware and iDRAC remote machine management
  • Experience with configuration management tools such as Ansible, Puppet, Chef
  • Exposure to cloud platforms such as GCP or AWS
  • Python development training or experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5154414002
View More Show Me The Details
Jul 26, 2021
Account Executive, Enterprise - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: 

  • You’ll work closely with your hiring Manager and our onboarding team to get up to speed on our sales processes, tools, and products
  • You’ll shadow calls (pitches/demos) 
  • By the end of your first month, you’ll comprehend what we sell, how we sell, and the tools we use. You’ll have a solid grasp of our positioning in the market, along with the operational cadence of GTM teams
  • You’ll have built out a light plan around your territory and how you’re going to get after it

In your first 60 days: 

  • You’ll immerse yourself in deals (responding to inbounds, proactively identifying opportunities, and leading conversations with prospective customers)
  • You’ll provide your Manager/sales team with weekly sales reports + revenue updates (ex, highlighting wins and losses, revenue attainment)
  • You’ll be actively on the hunt for new opportunities through your own outbound motion, by working on a strategy with your BDR, and in connecting with your aligned Channel Partners

By 90 days: 

  • You’ll be running your pipeline with the assistance of your Manager and aligned Sales Engineer, proactively identifying opportunities, responding to inbound leads, and helping the team better position themselves and the product to prospective customers
  • You’ll be able to provide the organization with ongoing, in-depth analysis of relevant metrics and product needs
  • You’ll forecast and quantify our gaps, risks, and opportunities to help our Marketing, Product, and Sales approach
  • You’ll recommend operational changes that can drive increased revenue performance/attainment
  • You’ll have hopefully closed at least one revenue opportunity!

Who you are

We’re looking for Account Executives with experience selling into larger Enterprises (our customer sweet spot is 1k-10k employee companies). You should have a passion for evangelizing modern products and helping companies think differently about legacy processes (think cloud modernization projects). This means you’re fearless to start conversations, a captive storyteller, aren’t afraid to ask hard questions, and can juggle many opportunities while always looking for new ones. You know how to gather/deliver feedback on market needs and product dependencies to further drive revenue growth. You’re comfortable carrying a quota and operating in collaboration with others, while taking extreme accountability for your results. This role requires authenticity, scrappiness at times, and an ability to coach prospective C-level buyers through a very closely managed journey. You are someone who wants to be part of a tight-knit team of individuals with a shared purpose- growing our Enterprise revenue segment. 

Several years of Enterprise SaaS selling experience (both Direct and through the Channel) is a requirement, and industry knowledge is a plus. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5407922002
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Jul 25, 2021
Associate QA Engineer (Contractor) - Bengaluru
Dialpad - Bengaluru

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The Team

Great products are identified by their superior quality and for this reason, great organizations have a very engaged QA team.  Our Customers rely on us for their most critical communications; their sales calls, their support lines, their all-hands team meetings. They trust us to be worldwide, responsive, scalable and always available. And our QA team plays a very key role in maintaining that trust while we ship big and often.

This is a great opportunity to work closely with a dynamic team of QA Engineers and contribute to establishing a Test Center of Excellence at Dialpad, whose goal is to  provide QA know-how and the Test frameworks for the organization, and manage test environments, test data, and test environment virtualization.

What you will achieve

In your first 30 days: 

  • Work with your team to build an understanding of the product portfolio, the business workflows in the product and the release cadence 
  • Work closely with your lead to understand the vision, challenges, and opportunities ahead. 
  • You will own, participate and contribute towards a part of the functional and system  regression test activities 
  • You will build an understanding of existing internal automation tools and frameworks.
  • By the end of your first month, you’ll understand the team structure, the stakeholders  and the product architecture.

In your first 60 days: 

  • You will start developing a deeper understanding of Product Features and terminology.
  • At a broader level You will understand the goals and challenges of the QA team
  • You will work closely with the senior QA engineers and leads on the Product side
  • You will own specialized areas in Regression Testing and will be equipped to provide solutions to enhance the regression / functional testing activities.
  • By the end of your first 60 days, you will have gained the familiarity of working with the of business workflow and are able to independently contribute to the test aspects of newly introduced features 

By 90 days: 

  • You will contribute towards the functional test execution activities with newer work flows 
  • You will be in the process of owning up the Test responsibilities in the designated areas of specialization
  • You would be comfortable participating in the Functional Test Execution run cadence  
  • You will start delivering results towards current and future OKRs

Who you are

You are an Engineering Graduate in Computer Science and Engineering or Electronics and communications, with strong academic record and credentials , You are someone who has a deep passion for technical testing with strong academic fundamentals.  You are excited to contribute to increasing release confidence with comprehensive testing and highly effective communication. You are confident in your ability to share your knowledge with others and are very comfortable working across geographies.



Source: https://boards.greenhouse.io/dialpad/jobs/5408016002
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Jul 25, 2021
Associate Sales Engineer - Sydney
Dialpad - Sydney

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

About the role

As a Sales Engineer at Dialpad, you will be part of the Sales organization and play a huge role in providing innovative and deal driving customer solutions. You will partner with Sales Account Executives to win and close major deals that will have a large impact on Dialpad's overall success.

You naturally excel at building relationships with new customers by understanding our products and gaining a thorough projection of what our customers want to do while they implement our product(s).  You’ll partner with Sales, Support, Product, and Engineering with the end goal of creating a flawless and delightful experience for our new customers.

About You 

  • You will have a technical mind but enjoy working in collaboration with non-technical sales representatives; your role will be required to support sales representative who will lead the customer engagement, think of it as “they set them up, you knock them down”
  • You will have charisma and a quick ability to explain using “story” and “whiteboard”, pre-sales is the art of explaining the technical to those who are not technical without leaving out too much critical information that they don’t believe the product can do what you say it can do
  • You will be very organised as pre-sales is a tool in the sales kit-bag that can be called upon at a moment’s notice so knowing how to prioritise certain tasks will help you manage what can be a random schedule during some weeks
  • You like to document - think of it this way, if you don’t like studying and writing essays then you probably won’t be a good fit for the job - documentation is the key to a great pre-sales engineer because, if you write it down once, you can copy+paste it later!
  • You should have a basic understanding of Cloud Telephony, Video Collaboration, Networking and/or Cyber Security; however any STEM discipline background will be counted in an application - the rest we can teach you
  • But understand that we want you want to learn more; technology is always changing, so what you may have learnt previously may no longer be current nor the direction we are heading
  • Based in Sydney CBD, Australia

Technical Skills

Mandatory

  • Minimum Diploma (Degree preferred) in a technical branch such as science, technology, engineering or mathematics (STEM)
  • Basic troubleshooting skills of network and application-level issues across multiple platforms
  • Basic understanding of Firewalls, Routers, Switches amp; Wireless

Nice to have

  • Basic understanding of Business VoIP Telephony Services (On-Premise or SaaS) 
  • Basic understanding of modern cloud business platforms like Google G-Suite and Microsoft Office 365
  • Basic understanding of software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies)

Non-technical Skills

  • Highly charismatic skillset is mandatory
  • Strong written as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Technically curious about SaaS based Business Solutions
  • Candidate with call centre agent experience (worked in a call centre in any capacity) will be preferred
  • New graduates are encouraged to apply however applicants with 1-2 years of customer-facing work experience will be preferred
  • Ability to work independently and prioritize effectively as balance of multiple, disparate work streams is required in daily duties
  • Obsession with finding the root cause of the problem not just the immediate solution

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

We offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We can also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5287289002
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Jul 25, 2021
Regional Channel Manager - Los Angeles
Dialpad - Los Angeles

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

Our Regional Channel Manager will be responsible for recruiting, on-boarding, and managing telecom partners, technology consultants, VARs, and Master Agents focused on next generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad.

What you will achieve

You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory. 

You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners. Our channel managers are instrumental in growing company revenue so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals. 

In your first 30 days.. 

  • You’ll attend Base Camp, Dialpad’s extensive onboarding and training program to get you up to speed on all things Dialpad and the UCaaS/CCaaS industry
  • You’ll become certified in Dialpad presentations and product demonstrations.
  • You’ll work closely with your manager, and your aligned inside Channel team to build out a business plan to nurture and grow your designated territory.
  • You’ll spend time with our Channel Marketing team to understand what resources are available to use both internally and externally to support your channel partners.
  • You’ll spend time with Channel Enablement and become trained on our Dialpad Partner Portal.
  • You will meet with our National Channel Directors to understand the partner ecosystem. 
  • You’ll become an expert in our key sales tools such as Salesforce, Outreach and Highspot.
  • By the end of the first month, you’ll understand where to go to find the right data to answer questions. 

In your first 60 days: 

  • You will get aligned with our National Channel Directors and introduced to the Master Agents contacts in your territory.
  • You’ll work closely with the Inside Channel Manager to identify prospective partners in your region to recruit and onboard.
  • You will be introduced to our existing partners in the territory that you will be managing.
  • You will get aligned with the Dialpad sales team that overlaps in your territory and create a regular cadence with them to stay aligned on partner activity and opportunities. 
  • Within your first 60 days you’ll begin running Dialpad Partner Introduction and onboarding meetings. 

By 90 days: 

  • You’ll be a go-to Dialpad expert for partners in your assigned territory.
  • You’ll feel confident presenting the Dialpad company presentation and product demonstration to channel partners. 
  • You’ll recruit and onboard new channel partners by providing product training, solution demonstrations and partner portal access. 
  • You’ll be focused on building long standing relationships with the partners you support; consistently engaging with them to uncover and drive new business opportunities.
  • You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle. 
  • You’ll be working closely with marketing to build out partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community.

Who you are

We are looking for individuals who are goal oriented and thrive in a fast-paced, technology-driven sales environment. You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of over achieving sales quota and pipeline goals.

  • 3-5+ years Channel Account Management experience on-boarding channel partners for a software company in the enterprise software space
  • Recent experience working for an emerging tech company
  • In-depth knowledge and experience with recruiting partners, value-added resellers and Master/Sub Agencies
  • Has met/exceeded own direct sales goals
  • Must show proven methodology to prospect and build pipeline
  • Proven track record of sustained over performance against sales quota and pipeline goals

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5395185002
View More Show Me The Details
Jul 24, 2021
Computational Linguist - Vancouver
Dialpad - Vancouver

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

About The Team

The Natural Language Processing team in the Voice Intelligence division of Dialpad analyzes transcripts of customer conversations to come up with new linguistic insights. We build natural language understanding modules to format the transcripts to improve readability and identify key moments that occur in the conversation, including sentiment analysis, named entity recognition, information extraction, and intent detection. We build our own state-of-the-art solutions using a mixture of in-house and open source technologies ranging from knowledge-engineered solutions to the very latest deep learning transformer models, while carefully considering the ethical impact of our research.

We’re an eclectic group of scientists, with backgrounds in diverse fields including linguistics, computational linguistics, machine learning, computer science, material science, biology, and quantum physics. And we work in a mix of tools and technologies -- Python and Pytorch mostly, but some Keras, Tensorflow, and miscellaneous programming languages to keep things varied.

What you will achieve

In your first 30 days:

  • You’ll work closely with your manager and an onboarding buddy to learn our technical infrastructure and our linguistic domain
  • Working with your buddy, you’ll dig into our data and begin to make some modifications to code for extracting a linguistic “moment”. This will get you familiar with how we develop and deploy our features. Recent projects that new hires took on during their first 30 days include flagging personally identifiable information in transcripts, formatting and extracting postal codes, and experimenting with data augmentation methods to improve a sequence labeling model
  • You’ll attend the weekly learning seminars that our team and the speech recognition team runs to discuss the latest research on our team, papers hot off arXiv, or interesting conferences

In your first 60 days:

  • You’ll take on a task in collaboration with another colleague. You’ll do the data exploration, maybe build a prototype, and write up an experiment plan
  • You’ll meet with our product managers to discuss how these ideas fit with the overall product, and brainstorm with UI designers about what the feature might look like in the product
  • You’ll be invited to give an internal presentation to the other scientists about some area that interests you at one of the learning sessions
  • You’ll spend a lot of time iterating on experiments. We try to make sure scientists and software developers have lots of meeting-free time to focus on the fun bits of the job

In your first 90 days:

  • You’ll see your first major project move through the stages of internal deployment then into production. There’s usually a period of tuning and refining when we see how things operate at scale
  • You’ll participate in the team’s brainstorming sessions as we plan for the quarter and year ahead
  • You might attend a conference on machine learning or computational linguistics

Who you are

We’re looking for people with a Master’s or PhD degree in linguistics, computational linguistics, computer science, machine learning or related fields and a real passion for language. Over the coming years we’ll be extending to Spanish, French, Japanese and other languages, as well as other varieties of English, so if you have some proficiency in other languages be sure to mention it!

Most of the team is based in Vancouver, BC or Kitchener, ON but we’re open to remote work from within Canada or the USA.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5222789002
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Jul 24, 2021
Routing Manager -
Telnyx -



The Routing Manager will be a critical part of the Business Operations team, executing on the routing plan as defined by the Vendor Relations Director.

 

The Role

We are looking for someone who will work within our awesome Business Operations team, championing and leading the efforts to optimize quality and cost for outbound and inbound voice services.

You will work on creating internal tools and processes to be used across the company, have the opportunity to make a huge impact on our growing company, solving complex problems as we scale.

 

In This Role You Will
  • Be the first line of defense for quality control - monitor outbound traffic flows.
  • Maintain Preferred Vendor Routing List per destination.
  • Modify routing to resolve quality issues and optimize profitability.
  • Test routes and isolate quality issues, escalate resolution to NOC / Vendor Management.
  • Maintain Trouble Destinations List and Target route list, which will dictate what to purchase.
  • Perform regular capacity analysis and monitoring for outbound and inbound traffic.
  • Check accuracy of generated targets.
  • Proactively find way to lower costs.
  • Monitor volume commitments for outbound traffic
  • Communicate dial-code updates to PCR (Price/Cost/Revenue) squad.

 

You May Be A Fit If You Have
  • 6+ years of telecom experience with international or US domestic traffic
  • management
  • Experience with technical project management
  • Comfort working with relational databases and SQL
  • Experience in a high paced telecom environment.
  • Deep knowledge of telephony concepts and best practices
  • Familiarity with voip protocols, network architecture, routing, rating, and traffic
  • management.

 

 

What It Is Like To Work At Telny

 

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligen telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

 



We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream

up after that.

 

We’re Telnyx. We’re the future of communications.

 

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some

extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us



 

Source: https://boards.greenhouse.io/telnyx54/jobs/4611909003
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Jul 23, 2021
Master Scheduler -
Velocity -


Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78839f7aac73b5017acdde4ce36d66&source=&lang=en

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Jul 22, 2021
Sales Project Manager -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Responsibilities

  • Coordinate internal resources and third parties/vendors for the flawless execution of a Dialpad deployment. 
  • Ensure that all projects are delivered on-time, within scope. 
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the deployment scope and deployment schedule.
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Create and maintain comprehensive project documentation
  • Meet with customers to verify and track all requirements of each project. 
  • Host training sessions for the end-users. 
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Perform other related duties as assigned
  • Work in Smartsheet to develop and track project plans. 

Requirements 

  • Proven working experience in project management (3 + Years)
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Working knowledge of Smartsheet is preferred. 
  • Project Management Professional (PMP) certification is a plus
  • Bachelor’s Degree in an appropriate field of study or equivalent work experience

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5041826002
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Jul 20, 2021
Manager, Customer Success - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

  • You’ll learn the Dialpad product inside and out and master how Dialpad works as a business.
  • You’ll develop a deep understanding of the Mid-Market customer - who they are, what drives them, why they love Dialpad and where they struggle. 
  • You’ll work closely with your Manager and key cross functional teams to get up to speed on current process, workflows, reporting and structure.
  • You’ll get to know the ins and outs of your team, performance and culture and identify initial areas for optimization/improvement.
  • You’ll deeply understand the data and operations behind the Mid-Market business at Dialpad. 

In your first 60 days: 

  • You’ll have a deep understanding of your team, what makes them tick, where they’re strong and where they need support. 
  • You’ll start implementing new systems and processes across the team to drive performance. 
  • You’ll start handling customer escalations and helping the team to navigate more challenging customer situations.
  • You’ll start getting more hands on with coaching and helping team members develop their customer facing skills and processes.

By 90 days: 

  • You’ll start owning team process, structure and performance. 
  • You’ll own weekly and monthly reporting on activity and performance and will begin making recommendations on how to improve. 
  • You’ll collaborate with other CS leaders to start owning CS team wide projects and initiatives. 
  • You’ll implement and hold yourself accountable to an active coaching framework with your team. 
  • You’ll partner with cross-functional stakeholders in Sales, Demand Gen and Enablement to find creative and strategic ways to drive incremental revenue. 
  • You’ll own onboarding, renewals, negotiations and upsell/cross-sell for your team
  • You’ll own hiring, retention and growth for your team.

Who you are

You have a few years of formal or informal experience in leading a customer facing team. You’re customer first and have a passion for driving a top notch customer experience. You’re a self motivated individual who puts people first and understands that a positive and productive team leads to great results. You’ve worked in Saas and comprehend how to effectively navigate ambiguity and think creatively to achieve meaningful results. You have a foundation of excellent communication, organization and data/insights management skills.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5405648002
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Jul 20, 2021
Manager, Enterprise Sales - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communication problems felt by everyone around the world.

What you will achieve

The Manager of Enterprise Sales is responsible for developing their people, working in a fast paced and innovative environment, and bringing results on behalf of their team. You will be contributing to a scaling sales organization, competing in a hotly contested market, which takes a strong work ethic, solid fundamentals, and a competitive attitude. 

In your first 30 days: 

  • You’ll work to understand where Dialpad sits in the market, what our product consists of, how it’s different from others in the space, and the biggest value propositions and reasons why businesses buy our software
  • You’ll evaluate the performance across your team and begin creating relationships with your sellers
  • You’ll have a grasp of our reporting data, and how it’s impactful to the business

In your first 60 days: 

  • You’ll shadow prospect and customer calls
  • Start 1:1 cadences with all your sellers
  • You’ll master the Dialpad enterprise sales process
  • You’ll connect with other internal stakeholders who are pivotal to your success in the role

By 90 days: 

  • You’ll be able to effectively deliver a Dialpad pitch, contextualized to the prospect you’re selling to
  • You’ll have a read on the strengths and weaknesses of your sellers
  • You’ll have streamlined reporting and forecasting on behalf of your team
  • You’ll begin thinking about improvements or changes you think could be effective to the team, and communicate those upwards to your director

Who you are

You are a self driven, self disciplined professional who takes pride in helping your team members achieve their revenue targets. When called upon, you assist your team members’ sales cycle with impactful contributions in important meetings. You are a master at internally and externally navigating complexity. You can learn new things and be told them once….maybe twice. You have several years of direct sales management experience, and if not, you have relative experiences that you think meaningfully translate to a role like this.  

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5291429002
View More Show Me The Details
Jul 20, 2021
Growth Operations Manager - Chicago
Telnyx - Chicago

Telnyx LLC seeks Growth Operations Manager in Chicago, IL.

 

Duties:
  • Leveraging business intelligence tooling and internal dashboards, drive data-driven decisions and process improvements across sales and marketing teams through real-time, centralized reporting;
  • Determine, track and deliver on OKRS across growth operations teams: Sales operations, marketing operations and the analytics engineering squad;
  • Generate data used in reporting-out company performance to internal/external stakeholders across key company performance metrics, marketing operations and sales operations;
  • Work with key stakeholders to optimize the company's internal operating model and track progress versus forecast;
  • Lead the company's migration to a new customer data platform (CDP).
  • Ensure complete coverage of current functionality and the successful migration of internal services and custom integrations;
  • Leverage Python and Apache airflow to optimize marketing and sales activities;
  • Manage and maintain the Apache airflow internal repository.
  • Responsible for running high-priority scripts (DAGS) on production databases and conducting code reviews;
  • Project manage initiatives to re-design and improve marketing operations workflows, including customer lifecycle, demographic scoring and behavioral scoring;
  • Project manage initiatives to re-design or improve sales operations workflows, including inter-team handoffs, rules of engagement playbook and platform migration;
  • Monitor salesforce reports and dashboards to recognize process gaps and make data-driven decisions across areas including workflow improvement and team performance;
  • Complete workflow automation tasks leveraging native SFDC tooling including process builders, workflow rules and object rollups;
  • Directly responsible individual (DRI) for evaluating and maintaining sales and marketing tooling.
  • Validate tooling from a technical perspective through risk assessments and establish implementation and rollout plans for new tooling and upgrades;
  • Manage a team of growth engineers and data analysts.
  • Develop onboarding plans, monitor core team objectives and conduct weekly reviews with individuals.
  • Telecommuting Permitted.

 

Requires a Masters Degree in Business, Entrepreneurship or a related field, plus 1 year of experience in related roles.

Requires 1 year of experience with:
  • Working with PostgreSQL Databases and application programmable interfaces;
  • Programming skills across Python, Java and SQL;
  • Implementing data pipelines, with platform like Apache airflow;
  • Generating metrics withing a business intelligence tool, such as Domo Tableau or SAP;
  • Developing and reporting on processes and key performance indicators across sales and marketing functions; and
  • Managing sales and marketing operations tooling, including customer relationship management (salesforce), marketing automation (Marketo, HubSpot), sales automation (Gong, Outreach.IO) and prospecting tools.

 

This position is eligible for the incentive based Employee Referral Program.

 

Must also have authority to work permanently in the U.S. Applicants who are interested in this position may apply at jobpostingtoday.com, reference number 97989.

 

Source: https://boards.greenhouse.io/telnyx54/jobs/4625692003
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Jul 20, 2021
Walk-in drive For HR Associate/Senior Associate - Noida
Provana - Noida


Roles and Responsibilities

Desired Candidate Profile

Perks and Benefits



Key Skills

BPO HiringSenior LevelIT RecruitmentNon IT RecruitmentLateral HiringVolume HiringLeadership HiringBulk HiringRecruitment


Education-

UG:Any Graduate


Source: http://careers.provana.com/job-listings-walk-in-drive-for-hr-associate-senior-associate-provana-india-private-limited-noida-2-to-5-years-180721000571

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Jul 18, 2021
Technical Account Manager - Raanana
Centrical - Raanana

 

Responsibilities:
  • Principal technical advisor and advocate for portfolio of 8-10 Enterprise accounts across implementation, integration, and long-term technical continuity, helping customers to enable their organization’s digital adoption with Centrical
  • Own customer implementations and custom development plans, including development of custom pilots to show Proof of Concept (POC) to support unique customer use cases
  • As an integral part of the Customer Success team, establish close relationships with Customers and deep knowledge of their business, organization, and data to help empower them to realize the full value of the Centrical platform
  • Product expert and escalation point for internal delivery teams and customers to manage and facilitate a resolution for technical incidents and issues
  • Drive discussions with senior leadership regarding incidents and risk management
  • Actively update customers on the technical evolution of the product, platform, and security.
  • Collaborate with Customer Success Manager, Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Support monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

 

Requirements :
  • 3-5+ years of Technical Account Manager management experience leading the technical implementations and support for a large portfolio of Fortune 1000 clients at a software company [SaaS model] or management consultancy [Bain, Deloitte, McKinsey].
  • Deep quantitative and database analysis skills, with proven business insight and judgment.
  • Ability to rapidly develop and deliver creative business solutions for complex business problems.
  • Experience implementing and developing using a variety of customer and commercial management tools and technologies and analytics platforms (Salesforce, Excel, Jira, ZenDesk, Google Apps, BI tools, SQL queries, REST APIs). SQL - must.
  • Able to excel in a rapidly changing, hyper-growth, Start Up environment, as an entrepreneurial, self-starter and highly collaborative team member.
  • Thrives working within a globally dispersed, multilingual team.
  • Ability and willingness to travel up to 20% of your time
  • BA or BS required.
  • Excellent verbal and written communication skills

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/technical-account-manager-2/
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Jul 18, 2021
Sales Project Manager -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Responsibilities

  • Coordinate internal resources and third parties/vendors for the flawless execution of a Dialpad deployment. 
  • Ensure that all projects are delivered on-time, within scope. 
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the deployment scope and deployment schedule.
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Create and maintain comprehensive project documentation
  • Meet with customers to verify and track all requirements of each project. 
  • Host training sessions for the end-users. 
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Perform other related duties as assigned
  • Work in Smartsheet to develop and track project plans. 

Requirements 

  • Proven working experience in project management (3 + Years)
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Working knowledge of Smartsheet is preferred. 
  • Project Management Professional (PMP) certification is a plus
  • Bachelor’s Degree in an appropriate field of study or equivalent work experience

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5018401002
View More Show Me The Details
Jul 17, 2021
Sales Project Manager -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Responsibilities

  • Coordinate internal resources and third parties/vendors for the flawless execution of a Dialpad deployment. 
  • Ensure that all projects are delivered on-time, within scope. 
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the deployment scope and deployment schedule.
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Create and maintain comprehensive project documentation
  • Meet with customers to verify and track all requirements of each project. 
  • Host training sessions for the end-users. 
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Perform other related duties as assigned
  • Work in Smartsheet to develop and track project plans. 

Requirements 

  • Proven working experience in project management (3 + Years)
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Working knowledge of Smartsheet is preferred. 
  • Project Management Professional (PMP) certification is a plus
  • Bachelor’s Degree in an appropriate field of study or equivalent work experience

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5311195002
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Jul 16, 2021
Corporate Recruiter (12 Months Contract) -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

About the Role

We are looking for a passionate, driven Corporate Recruiter (12 Months Contract) to join Dialpad. As a savvy recruiter who is accustomed to filling high volume and business impactful roles. You will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

About The Role

As a contract Recruiter, you’ll help build our organization by managing and supporting full-cycle recruiting for all non-engineering departments including, but not limited to, Sales, Marketing, Business Operations, Legal, Finance, and more.  

You'll be charged with finding unique candidates who bring an entrepreneurial spirit, a sense of scrappiness, and a diversity of thought to all that they do. You are driven, eager, and able to use your creative skills to develop lasting relationships with both candidates and hiring managers. 

You're also comfortable with numbers and can draw insights from analytics to make our hiring process smarter, friendlier and more efficient.

Who you are

A passionate recruiter who believes that candidate and hiring manager experience is paramount in the recruiting process.  You are not looking to fill open positions just to check a box, but looking to hire individuals who embody Dialpad values.

You build partnerships with your hiring managers, teammates, and candidates that are anchored in trust and communication.  You create lasting relationships as a recruiter and ambassador of Dialpad. You understand urgency and manage expectations appropriately with your hiring teams and candidates. Above all, you are thrilled at the opportunity to build strong teams at Dialpad and bring top talent into the organization. 

Responsibilities

  • Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams
  • Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
  • Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations 
  • A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey 
  • Solve problems and produce solutions using data

3-Months Accomplishments

  • Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
  • Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
  • Leverage internal and external data to craft and steer recruitment decisions and strategies 

6-Months+ Accomplishments

  • Work closely with hiring teams to create an exceptional candidate interview process and experience
  • Build balanced and inclusive teams

Desired Skills

  • Expert in creative and research-based sourcing tactics
  • 4+ years recruiting experience, in the areas of business, marketing and/or corporate functions, preferably in a high-growth start-up environment 
  • Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
  • A strategic mindset to identify, evaluate and support candidates through the recruiting process.
  • Ability to be resourceful with minimal to no guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
  • Experience closing candidates and negotiating complex compensation packages
  • Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy
  • A champion for building balanced, diverse, equitable and inclusive recruitment processes and teams

Tools and Platforms: G-Suite, Greenhouse, Linkedin, Gem, HackerRank

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 

#Li-remote



Source: https://boards.greenhouse.io/dialpad/jobs/5379196002
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Jul 15, 2021
Sales Project Manager -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Responsibilities

  • Coordinate internal resources and third parties/vendors for the flawless execution of a Dialpad deployment. 
  • Ensure that all projects are delivered on-time, within scope. 
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the deployment scope and deployment schedule.
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Create and maintain comprehensive project documentation
  • Meet with customers to verify and track all requirements of each project. 
  • Host training sessions for the end-users. 
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Perform other related duties as assigned
  • Work in Smartsheet to develop and track project plans. 

Requirements 

  • Proven working experience in project management (3 + Years)
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Working knowledge of Smartsheet is preferred. 
  • Project Management Professional (PMP) certification is a plus
  • Bachelor’s Degree in an appropriate field of study or equivalent work experience

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5236669002
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Jul 15, 2021
Associate Sales development rep - Raanana
Centrical - Raanana

As a Associate Sales development rep you will support the ROW Sales department.

Responsibilities:
  • Maintaining data quality and data cleanup in Salesforce via constant data analysis, scheduled reports, data loads, and validation rules.
  • Conduct research to identify potential prospects via LinkedIn Sales Navigator and work with multiple sales team members to cultivate prospect lists
  • Manage data for new and prospective customers within Salesforce, ensuring all communications are logged, information is accurate, and documents are attached
  • Work with the sales team to develop and grow the sales pipeline to consistently meet quarterly revenue goals

Requirements:
  • English speaker (High level/Native)
  • French/German/Spanish/Portuguese - Clear advantage
  • Market research skills
  • Attentiveness to details, the ability to prioritize and perform tasks
  • Work effectively as part of a team and independently
  • Handle multiple tasks and projects effectively under deadlines
  • Strong written and verbal communication skills
  • Process-oriented team player
  • Familiarity with LinkedIn Navigator and/or Salesforce is a plus
  • Well organized with a very strong work ethic and discipline

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/associate-sales-development-rep/
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Jul 15, 2021
Customer Success Manager - Waterloo
Dialpad - Waterloo

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success team is the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

What you will achieve

In your first 30 days, you’ll: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days, you’ll: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days, you’ll:

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. While you might be early in your CS career, you geek out about Customer Success and can’t wait to dig in further. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5375946002
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Jul 15, 2021
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