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Accounts Payable Specialist - Santa Monica
CallFire - Santa Monica
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SET-TO-ERROR

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1183839&&&nohd#job
Nov 13, 2019
247 Operational Advisor -
Echo Managed Services -
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Walsall, West Midlands


Closing date November 15th 2019



Salary
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37.5 Hours

1 Position Available


Echo Managed Services is a specialist outsourced provider of complex multi-channel customer contact services, comprehensive debt recovery solutions and the developer of the market leading water customer care and billing system, RapidXtra. Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide public and private sector organisations with end-to-end customer contact capabilities.

Role Purpose

The successful applicant will become part of the 247 team who work a variety of shifts across the 24 hour period 7 days a week 365 days a year to ensure that we meet the service requirements of our clients. There are periods of this role where you will be working on your own in the South Staffs Water Control room. You will be a key player in a small team that works under their own initiative to ensure all calls are taken and logged within the appropriate SLA’s for each service.

Key Responsibilities:

To be the single point of contact for requests for information, advice and services through a variety of contact methods including telephone, written and digital channels for South Staffs and Cambridge Water, Anglian Water, Wholesale Service Desk Out of Hours and Rapid Helpdesk.
  • To undertake a wide range of administrative customer facing and back office tasks, supporting the wider Echo customer service operation.
  • To follow the established procedures for each service request including logging, processing and progress chases enquiries.
  • To undertake training in all systems necessary to fulfil the role.
  • To work to identified performance management targets undergoing evaluation as appropriate (all telephone calls are recorded for training and feedback purposes).
  • To note and report any change in activity or information relating to Customer Service Centre operations.
  • To uphold the departmental Equal Opportunities and Health and Safety policies, ensuring their understanding and implementation by staff for which you are responsible, if appropriate.

Experience Required:
  • Experience of working within the South Staffs Water Customer Service Operational Functions
  • Experience of processing multiple transaction types in Rapid OA
  • A working knowledge of Microsoft packages

Skills and Attributes Required:
  • Excellent verbal and written communication skills.
  • Ability to continuously learn new processes and develop appropriate skills.
  • Ability to manage own time between demand telephone contacts and back office transactions.
  • Ability to work independently, but also part of a team.
  • Understanding of the need for confidentiality.
  • Ability to identify shortcomings in service and report to Team Manager with Customer Service and focus being at the forefront of how you operate.
  • Commitment to the provision of excellent customer service.
  • Ability to remain calm and tactful when dealing with difficult or distressed people
  • Ability to use initiative in a busy and changing environment.


Source: https://www.echo-ms.com/careers/247-operational-advisor
Nov 11, 2019
Sr Product Marketing Manager - Austin
CallFire - Austin
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SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1167615&&&nohd#job
Oct 24, 2019
Office Assistant - Austin
CallFire - Austin
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SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1166506&&&nohd#job
Oct 22, 2019
Customer Service Rep - Tamarac
Inktel - Tamarac
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Inktel selects only the best and the brightest to be a part of our cutting-edge organization. We surround ourselves with a team of forward-thinking professionals who aren’t afraid to push the limits. If you’re inspired to join an industry trendsetter that will challenge and reward you, keep reading. We’re looking to work with you.

Our dynamic Operations Team is currently in search Customer Service Representatives. This position will report directly to one of assigned Supervisors.

 Responsibilities:
  • Strong communication skills
  • Aptitude for learning, understanding and conveying services to customers
  • Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of correct grammar
  • Ability to think on your feet and a quick learner
  • Ability to maintain positive attitude and enthusiasm each and every day
  • Proven record of attendance and team player
  • Call center experience a plus
  • Explain products or services and prices, and answer questions from customers.

Telephone Representative Requirements:
  • Must have excellent hearing in order to respond to callers’ requests.
  • Must be able to sit for long periods of time.
  • Must have good eye sight for reading computer screens.
  • Position requires the ability to interface with people in a positive manner.
  • Must be able to communicate effectively with customers, management, and co-workers.

 Salary & Benefits:

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*BC39FA3C5EF9955F
Oct 22, 2019
Customer Service Rep - Tampa
Inktel - Tampa
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Inktel selects only the best and the brightest to be a part of our cutting-edge organization. We surround ourselves with a team of forward-thinking professionals who aren’t afraid to push the limits. If you’re inspired to join an industry trendsetter that will challenge and reward you, keep reading. We’re looking to work with you.

Our dynamic Operations Team is currently in search Customer Service Representatives. This position will report directly to one of assigned Supervisors.

 Responsibilities:
  • Strong communication skills
  • Aptitude for learning, understanding and conveying services to customers
  • Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of correct grammar
  • Ability to think on your feet and a quick learner
  • Ability to maintain positive attitude and enthusiasm each and every day
  • Proven record of attendance and team player
  • Call center experience a plus
  • Explain products or services and prices, and answer questions from customers.

Telephone Representative Requirements:
  • Must have excellent hearing in order to respond to callers’ requests.
  • Must be able to sit for long periods of time.
  • Must have good eye sight for reading computer screens.
  • Position requires the ability to interface with people in a positive manner.
  • Must be able to communicate effectively with customers, management, and co-workers.

 Salary & Benefits:

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*609E039C60B5714B
Oct 22, 2019
Site Director - Indianapolis
Inktel - Indianapolis
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Our mission is to create a world-class customer service experience with every customer. We train to be our best every day. Our company practices and instills excellence in everything that we do. Our team is searching for an operations executive – a trained leader who thrives in an ever-changing environment and can develop and execute projects, build relationships, drive metrics, and mobilize teams. With over 1,000+ employees spread across multiple sites, our organization has many moving pieces. Like a symphony conductor, we need someone who can streamline our operations and ensure all of our programs are working in harmony, while also developing and executing best-in-class solutions that make us better each day. If you’re up to this challenge, we want to meet you. Our dynamic Operations Team is currently in search of a Site Director. This position will report directly to our VP of Operations.

The successful candidate will:
  • Love to tackle challenges and develop innovative solutions to address those challenges
  • Be self-driven to achieve excellence in everything they do
  • Be motivated, reliable, and persistent Have strong ethics and integrity
  • Be enthusiastic, have a positive mindset, and know how to have fun
  • Continually be growing by setting and obtaining personal goals and challenges
  • Have successfully built and led contact center teams
  • Have a passion for world-class customer service
  • Have raving fans in past clients and employers
  • Been a key member of prior management teams
  • Able to work successfully with a diverse group of people and be a team-player

Education & Experience:
  • Bachelor’s degree (strongly preferred); however, equivalent experience will be considered
  • Experience working at a Fortune 500 company in customer service or at a large BPO company (preferred) 3+ years of experience managing a contact center site with budgetary responsibility
  • A strong track record of exceeding client performance goals and delivering world-class customer service results while also driving strong financial results
  • Experience developing innovative solutions to drive world-class customer service
  • A strong personal and professional business network and strong list of references Must love to read, be a learner at heart and committed to continuous self-improvement

Responsibilities:
  • Creates a strong culture of accountability across their respective site.
  • Establishes policies, procedures, and best practices to ensure client metrics and financial goals are consistently met.
  • Establishes organization and staffing plans that are flexible and that allow the company to meet growth and client requirements, particularly as related to the company’s “peak” season.
  • Proactively identifies revenue-generating and/or cost-cutting opportunities as well as opportunities to help Inktel consistently provide world-class customer service to its clients.
  • Determines the strategic direction of the site they are assigned to ensure efficient and effective operations of all programs within their site.
  • Manages and controls the expenses and budget of their assigned site to ensure profitable operations.
  • Sets department goals and provides guidance to the managers, supervisors and staff to successfully achieve these goals.
  • Interfaces with the client to develop and execute strategies and plans to meet the client's business objectives.
  • Shares key client opportunities, potential risks, and issues that might impact the health of the overall account and/or the company as a whole.
  • Implements key initiatives to ensure attrition remains at an acceptable level.
  • Develops strong business relationships with high profile, high revenue clients to ensure a strong, long-standing relationship.
  • Develops and aligns workforce strategies to address key business plans and facilitate organizational change initiatives.
  • Establishes quality and efficiency standards and ensures that these standards are measured and reviewed on an ongoing basis.
  • Builds and develops a strong team of supervisors and managers that are committed to excellence and delivering world-class customer service.

Knowledge, Skills, and Abilities:
  • Clear, concise and effective communication skills (both oral and written) including strong presentation skills.
  • Strong interpersonal skills with an ability to develop rapport and relationships with all levels of the organization internally and with clients.
  • Demonstrated ability to lead, inspire, grow and develop a high-performing team and a strong company culture.
  • A solution-oriented and positive mindset that openly embraces change and stretch goals.
  • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
  • Excellent analytical skills; an ability to analyze data directly and glean hidden insights.
  • An ability to create clear accountabilities and hold yourself and your team to those accountabilities.
  • An absolute obsession with excellence and in improving yourself and your team daily.
  • For you, there is no finish line.
  • A strong network of resources including former and current clients, direct reports, etc. that can be leveraged when needed.
  • Assertive with a strong sense of urgency.
  • Flexibility to travel when needed (both locally within the S. Florida area and nationally).
  • Non-local travel approximately 2-3 times per year.
  • Ability to multitask and thrive in a fast-paced, high-pressure environment.
  • Demonstrated forward thinking in areas of customer service and leadership.

Salary & Benefits:

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*01E8B05275CDABDC
Oct 18, 2019
Sales Engineering Technician (Recent Grads Welcome to Apply) - Vaughan
Upstream Works - Vaughan
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Job Title:



Sales Engineering Technician (Recent Grads Welcome to Apply)

 

Free pop and coffee, company sponsored movies and events, easy going atmosphere, casual dress code, birthday cake, pizza day, after work Quake tournaments.... Now that we have your attention, let us tell you more about Upstream Works and why you REALLY want to work here.

Upstream Works provides software technology for customer care in the rapidly changing social, mobile and multichannel world.  We are in the midst of a major expansion, and are looking for a hot shot problem solver with software development skills who will be an important contributor to the success of Upstream Works.

Reporting to the VP of Solutions Engineering, you will play a key role in setting up technical sales and proof of concepts environments utilizing the latest collaboration technologies.   The work is challenging and gives you ample opportunity to improve your communications, technical and analytical skills while introducing you to new leading edge technologies.   

The successful candidate will be a full-time member of the solutions engineering team supporting our partner and sales team’s demonstration processes and environments.   You will work with other technical resources in our partner distribution network and support them in troubleshooting issues in their environments.

The work environment is young, dynamic and entrepreneurial.  We like to get things done, and have fun while we're doing it.   The work involves all manner of new technologies – we go where the customers go.  If you want to use your existing skills while develop a new set then this is the place to be.



What you'll do:





  • Be a full time member of the Solutions Engineering team



  • Perform remote install and configuration of Upstream Software Environment for Upstream and our Partner community. 



  • Provide configuration guidance to the Upstream partner community



  • Provide remote first level technical support via phone and email for the Partner community



  • Create and maintain demonstration applications with the Microsoft stack of Visual Studio C#, HTML5, JS, CSS, IIS, and MS/SQL.



  • Maintain an open line of communication with management on current partner issues



  • Occasionally provide afterhours support for Partners



  • Some travel may be required for partner installations



  • Assist with organizational IT tasks


 

 



What you'll need:





  • Excellent oral and written communication skills



  • Ability to learn quickly, prioritize effectively and multitask proactively



  • Strong troubleshooting and analytical thinking skills



  • Hardware/Software experience with servers and desktops in a Windows environment



  • Solid understanding of Windows (7/10 Professional), Windows Server (2003, 2008 and 2012), IIS, VMware, SQL and databases.



  • As some of our customer’s data is governed by privacy laws, a security check may be required



  • Flexibility to work evenings and weekends as required.



  • Diploma in Computer Science or IT Technology





Assets:





  • Knowledge of Cisco Contact Centre platforms.



We offer a competitive salary and benefits.  We are located at 7777 Weston Road at the intersection of Weston Road and Highway 7. The office is easily accessible by car or transit (both TTC and York Regional Transit).  More information about Upstream Works is available at www.upstreamworks.com.

Source: http://www.upstreamworks.com/company/careers/
Oct 17, 2019
Senior PHP Engineer - Santa Monica
CallFire - Santa Monica
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EZ Texting, named one of the Best Places to Work in Los Angeles, is an exciting cloud messaging company with offices in Santa Monica, CA, Pasadena, CA, Austin, TX and Kiev, Ukraine. We are looking for individuals ready to work with a fun and dedicated team to change the face of communication.  We are now seeking a Senior PHP Engineer in our Santa Monica office.  This is a 2 year contract assignment.

Responsibilities:



  • Collaborate with other developers and teams to plan, design, develop, test, and maintain web applications and services



  • Provide technical leadership to teammates through coaching, mentorship and code reviews



  • Maintain high standards of software quality within the team by establishing good SDLC practices and leading by example



  • Recommend improvements to infrastructure, technology and processes



Required Skills:



  • 5+ years of PHP development experience



  • Deep understanding of OOP concepts



  • Understanding of and experience with MVC frameworks



  • Highly proficient with HTML, CSS, JavaScript/jQuery



  • Experience with MVC frameworks



  • Experience building REST/JSON APIs or web services



  • SCM experience, preferably GIT



  • RDBMS experience, including schema design and SQL optimization



  • Familiarity with agile development methodologies



  • Great design and problem solving skills, passion for quality and engineering excellence at scale



Nice to have



  • Experience building apps with Angular 2 framework



  • Experience with other languages besides PHP



  • Experience with MongoDB, and/or other NoSQL databases



  • Experience with Redis



  • Experience with RabbitMQ



  • Experience with Gearman



  • Experience tuning and scaling high-volume transactional use cases



  • BS in CS or related field



Benefits:

  • Uncapped growth potential

  • Fully stocked kitchens

  • Dog friendly office

  • And many more additional perks�

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1159643&&&nohd#job
Oct 16, 2019
IT Desktop Support - Santa Monica
CallFire - Santa Monica
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EZTexting is currently looking for an IT Help Desk Technician to join our growing IT department to assist with the day-to-day IT requests received from internal and external users.

Duties And Responsibilities

  •  Serve as the first point of contact for internal and external users seeking technical assistance over the phone, email, chat, ticket or walk-in.

  • Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.

  • Setup remote monitoring and diagnostic systems.

  • Determine the best solution based on the issue and details provided by the end-users.

  • Train end users and walk them through the problem-solving process.

  • Research and provide accurate information on IT products and services.

  • Track issues, progress, and resolutions using tickets.

  • Timely follow-up with end users to ensure issue has been resolved.

  • Communicate end user feedback and/or suggestions to appropriate internal teams and management.

  • Inform management of recurring problems.

  • Stay current with system information changes and updates.

  • Identify, suggest, and implement improvements on procedures and workflows

  • Working with purchase orders and procurement of IT equipment

 

Qualifications

  • Minimum of four years� experience working in a similar IT helpdesk position.

  • Understanding and troubleshooting of networking fundamentals ( including wireless and wired networking, printing, file sharing, VOIP, Mobile devices ).

  • Working knowledge with different AntiVirus software

  • Strong attention to detail and ability to work with minimal supervision.

  • Effective verbal, written communication and organizational skills.

  • Working knowledge of Google Suite products, networks, servers, MS Windows, MacOS, office equipment (e.g. printers, scanners), other computer related hardware, and phone systems.

  • Eagerness to contribute in a team-oriented environment; able to work in a fast-paced environment.

  • Creative problem-solving ability and dedication to accomplishing goals and challenges presented on a daily basis from internal and external users.

  • Proven ability to take ownership of tasks to move daily work forward.

  • Ability to use sound judgment in completing tasks and to seek guidance when needed.

  • Good interpersonal skills.

  • Be able to travel occasionally 

 

WHAT YOUR DAY IS LIKE

  • Ensure that all employee IT equipment and services are in working order, including Macs, Windows, desktops and laptops, iOS and Android devices, printers, wireless networks, and audio-visual systems.

  • Track issues and take ownership of problems and see them to resolution. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

  • Anticipate problems that users may encounter and address them proactively. Continually monitor and assess support requirements. Create system support documentation as needed.

  • Proactively manage any planned changes and upgrades. Inform those who would be impacted and ensure everything is working when changes are completed.

  • Recommend hardware and software solutions, including new product acquisitions and upgrades.

  • Provide technical support and maintenance for conference rooms/collaborative workspaces and offices utilizing audio-visual systems, manage local ticketing system and assist with tickets.

  • Support new hire setups and assist with terminating employees 


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1131119&&&nohd#job
Oct 3, 2019
Senior Product Marketing Manager - Santa Monica
CallFire - Santa Monica
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As a Senior Product Marketing Manager, Mid-Market at EZ Texting, you will own the go-to-market and launch activities for all products targeting mid-sized businesses, agencies and other high-potential customer segments. You will define and drive product positioning and messaging as well as create compelling content and sales enablement tools. 

To excel in this role, candidates must be team-oriented, have a �can do� attitude and be comfortable working in a fast paced, cross-functional team environment. The ideal candidate will have a solid track record of marketing success.  He or she will be an expert in translating technical features into benefits, and will have an understanding of SaaS technology and marketing strategies. 

Key Responsibilities

  • Develop go-to-market strategies and lead product launches.  

  • Be the expert on mid-market businesses, how they evaluate, buy and use text messaging solutions; be the expert on the competition and how to beat them.

  • Produce externally facing content such as customer stories, webinars, datasheets, feature briefs, white papers, web updates, and more.

  • Create internally facing content that is both compelling and easily consumable, including sales playbooks, training, competitive positioning, FAQs and pricing guides.

  • Build strong cross functional relationships with other teams including Sales, Partnerships, Business Intelligence, Marketing and Product Management. 

  • Optimize the offer strategy for the market(s) including positioning, messaging and packaging of plays to drive sales and customer satisfaction.

  • Monitor and report out on the impact of sales plays across the different segments. Get feedback early and often from the sales team and iterate and evolve plays as needed, and build funnel for future plays.

 

As our ideal candidate, you are:  

 

  • An exceptional writer with experience creating varied content. 

  • A high-energy, creative and resourceful self-starter with a �can do� attitude that excels in a fast-paced environment, adapting quickly to changing business needs. 

  • A strong collaborator that can work cross-functionally to get things done. 

  • A flexible individual willing and able to wear many hats. 

  • A tech-savvy marketer capable of understanding complex technical concepts and simplifying them for our customers. 

  • Available to work in our Santa Monica, CA or Austin, TX office, 

 

For this role, we would like to see 5 years of marketing experience and 3 years of product marketing experience. A Bachelor�s degree is required and an advanced degree in Marketing, Business or a related field is preferred. 

Benefits

  • Fully paid medical, vision, dental and life insurance

  • 401(k) Plan

  • Stock options

  • Paid vacation

  • Unlimited sick leave

  • Fully stocked kitchens

  • Dog friendly office

  • And many more additional perks�

 

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1148874&&&nohd#job
Oct 2, 2019
Customer Support Specialist - Austin
CallFire - Austin
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About us:

A Santa Monica-based tech company, EZ Texting's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in both the heart of Santa Monica and Austin, Texas, we've created a unique work-space that the Los Angeles Business Journal has named one of the Top 100 places to work in LA - for the last four years running. Come find out why. 

Overall responsibility 

This is a great starting position for those eager to learn SMS marketing and technology, risk management strategies, help customers, and have fun doing it! The Client Operations Specialist is responsible for providing an amazing client experience, deliver prompt and accurate technical support, and ensure client satisfaction on a daily basis.

We're looking for self-motivators who are never finished learning. The ideal Client Operations Specialist has excellent communication skills, a great attitude, an interest in learning new (and existing) technology, patience, critical thinking skills, welcomes change, and willingness to work in a dynamic, fast-paced and fun environment. If this sounds like you, we�d love to meet you!

Responsibilities



  • Maintain customer service levels according to EZ Texting's standards



  • Ensure that the client base receives the appropriate level of customer service and technical support by handling unresolved and escalated client issues with prompt and courteous service.



  • Manage day-to-day activities of the client service specialist.



  • Work with Client Success Management team to ensure consistency in all policies and procedures



  • Accomplish a thorough understanding and proficiency of EZ Texting's products through internal training and development.



  • Champion changes in organization and process improvement



Required Skills



  • Bachelor's degree is required



  • Strong quantitative and qualitative analytical abilities



  • Can work any shift from 8am to 7pm (Central time)



  • Understand how to interact with and navigate web-based software



  • Excellent oral and written communication skills



  • Ability to handle multiple customer requests at once



  • Superior typing skills



  • Strong organizational skills



  • Experience using Zendesk and Excel is a plus, but not required



Benefits



  • Quarterly bonus, profit sharing, and incentives dependent on performance



  • Fully paid medical, vision, dental and life insurance 



  • 401(k) Plan



  • Paid vacation



  • Unlimited sick leave



  • And many more additional perks�


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1109267&&&nohd#job
Sep 24, 2019
AR Clerk - Santa Monica
CallFire - Santa Monica
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EZ Texting is looking for a skilled AR Clerk to join the team on a full-time basis. This position is integral to the growth and building of our organization, and requires a versatile, self-directed and hands-on professional.


 
Essential Functions:

  •  

    Post all credit card receipts and deposits into QuickBooks

  •  

    Assist with credit card batch reconciliation by verifying merchant data

  •  

    Research, process and resolve customer refund requests

  •  

    Respond and resolve all billing tickets queue within 24 hours

  •  

    Assist with collection on invoices; e-mailing and calling customers

  •  

    Work with third party contractor to research and resolve chargeback disputes

  •  

    Research and resolve arbitration disputes on chargebacks

  •  

    Post all chargebacks in QuickBooks

  •  

    Work with customer support team to deter fraud as related to chargebacks

  •  

    Keep daily, weekly, and monthly tracking reports on chargebacks

  •  

    Assist with documenting processes

  •  

    Provide support to the Billing Manager

  •  

    Participate in team planning meetings

  •  

    Meet defined department goals and activity metrics

  •  

    Perform related duties as assigned


 
Qualities: 

  •  

    A self-motivated and proactive team player

  •  

    An excellent provider of customer service to customers and internal teams

  •  

    Excellent verbal and written communication skills

  •  

    Tech savvy � must be comfortable working in a mostly digitized accounting environment

  •  

    Flexible � possess the ability to effectively cope with rapidly changing priorities

  •  

    Ability to prioritize and organize workflow

  •  

    Strong attention to detail, goal oriented

  •  

    Excellent organizational, analytical and interpersonal skills


 
 Required Experience:

  • 2 years of Accounts Receivable experience 

  • College level accounting

  • Hands-on experience in operating Excel spreadsheets and accounting software (Quickbooks or similar software preferred)

  • Technology/software industry experience preferred

     


 
Benefits:

  • Employee paid benefits including: medical, dental, vision and coverage, life, AD&D, and LT&ST Disability

  • Paid time off
  • Unlimited sick leave

  • 401(k) plan

  • Tuition reimbursement 

  • Dog friendly office

  • General awesomeness

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1070211&&&nohd#job
Sep 20, 2019
Creative Services Project Manager - Santa Monica
CallFire - Santa Monica
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<p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">About EZ Texting <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">EZ Texting provides small and local businesses who are time and resource constrained, a platform to communicate with their customers. We have over 200,000 customers ranging from political groups to nonprofits, small businesses, educational institutions, government agencies, national companies, and marketers. We have the heart of a startup, are stable, well-funded, and growing incredibly fast!

<p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Our office environment is highly collaborative, innovative, passionate and fun. You will grow here -- we value continuing education and professional growth. We often have a dog or two running around the office, so we hope you like animals. Also, we really like food - so we buy lunch for the office regularly, and have coffee, snacks, and drinks all over the place. <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap">Job Description <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">  <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">EZ Texting is looking for a detail oriented, passionate, Creative Services Project Manager, who is instrumental in helping us bring creative work to life.

<p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">The Creative Services Project Manager will support the overall Creative Marketing team and ensure that marketing, brand, and product assets and campaigns are delivered at the highest possible level, and within clearly constructed and communicated time frames. This individual will be comfortable in managing website project assignments for developers in order to maintain a busy schedule of each designer and developer. He/she will be motivated to combine the art of design with the art of programming. It is a critical role, supporting and maintaining the Marketing websites for multiple brands. He/she will be working with the Marketing team and other departments, reporting to the Creative Director. The ideal candidate will be a motivated, team-oriented, independent thinker, who is looking to grow their skills, and has a desire to take on exciting new challenges. <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">  <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">It's imperative that this person has a deep understanding and willingness to learn of how the web development team organizes their time, and be able to take on the �product manager� role in assigning all coding projects to the team.

<p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap">Responsibilities <ul "margin-top: 0; margin-bottom: 0"> <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 10pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Ensuring that all creative and programming work is executed on time, on budget and without error. <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Managing resources with tight timelines and personnel constraints. This person has the ability to optimize team usage and prioritize initiatives that generate the greatest impact for the organization. <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 12pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Strong organizational skills with the ability to quickly and effectively communicate with cross-functional teams, as well as provide strategic workflow management. <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap">Skills & Experience <ul "margin-top: 0; margin-bottom: 0"> <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 10pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Experience with managing resources in a creative environment <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Strong multi-tasking skills. Ability to work across several projects with competing deadlines and have the ability to effectively and efficiently plan and prioritize teams and deliverables. <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 10pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Gather, plan and execute short- and long-term asset creation across multiple platforms <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 10pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Ensure teams communicate effectively across all channels to engage target audiences across diverse demographics

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1141397&&&nohd#job
Sep 20, 2019
Operations Manager - Indianapolis
Inktel - Indianapolis
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Our mission is to create a world-class customer service experience with every customer.

We train to be our best every day. Our company practices and instills excellence in everything that we do.If you’re up to this challenge, we want to meet you.

Our dynamic Operations Team is currently in search of an Operations Manager. This position will report directly to the Site Director.

The successful candidate will:
  • Love to tackle challenges and develop innovative solutions to address those challenges
  • Be self-driven to achieve excellence in everything they do
  • Be motivated, reliable, and persistent
  • Have strong ethics and integrity
  • Be enthusiastic, have a positive mindset, and know how to have fun
  • Continually be growing by setting and obtaining personal goals and challenges
  • Have a passion for world-class customer service
  • Have raving fans in past employers
  • Able to work successfully with a diverse group of people and be a team-player

Education & Experience
  • 3-5 years of contact center experience (BPO experience preferred) with a minimum of two years in a leadership/management role
  • Experience developing others through active coaching, providing actionable feedback, and demonstrating hands-on leadership Experience with social media management and providing customer service online via chat is a plus.
  • Experience working in a fast-paced environment with changing priorities and goals
  • Bilingual (English/Spanish) is a plus.
  • A strong track record of exceeding client performance goals and delivering world-class customer service results while also driving strong financial results
  • Experience developing innovative solutions to drive world-class customer service

Knowledge, Skills, and Abilities
  • Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets
  • Clear, concise and effective communication skills (both oral and written)
  • A solution-oriented and positive mindset that openly embraces change and stretch goals.
  • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
  • An ability to create clear accountabilities and hold yourself and your team to those accountabilities.
  • Ability to multitask and thrive in a fast-paced, high-pressure environment.
  • An ability to inspire and motivate your team and create a highly engaged, committed, and empowered workforce •
  • Assertive with a strong sense of urgency.
  • Strong analytical skills; an ability to analyze data directly and glean hidden insights.
  • Strong interpersonal skills with an ability to develop rapport and relationships with all levels of the organization internally and with clients.
  • Demonstrated ability to lead, inspire, grow and develop a high-performing team and a strong team culture.
  • Demonstrated forward thinking in areas of customer service and leadership.

Responsibilities
  • Lead a team of 3-7 supervisors; build and develops a strong team of supervisors that are committed to excellence and delivering world-class customer service.
  • Oversee the day-to-day operation of your assigned programs and ensure that program goals, such as service level, quality, and staffing, are met
  • Drive a culture of accountability, continuous improvement, and personal excellence
  • Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them, their teams, or the clients’ customers
  • Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable
  • Work constructively and collaboratively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices
  • Develop and audit quality assurance strategies to ensure the delivery of world-class service
  • Be an ambassador for Inktel’s culture – role model our values in everything you do
  • Be a subject matter expert on your clients’ businesses. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions.
  • Implement strategies to ensure attrition remains at an acceptable level.
  • Be a visible presence on the floor and create strong relationships with the supervisors and their teams
  • Establish a robust meeting cadence that includes both developmental and operational meetings
  • Establishes policies, procedures, and best practices to ensure client metrics and financial goals are consistently met.
  • Proactively identify revenue-generating and/or cost-cutting opportunities as well as opportunities to help Inktel consistently provide world-class customer service to its clients.
  • Interface with the client to develop and execute strategies and plans to meet the client's business objectives.
  • Work with workforce management to ensure optimal staffing and to prepare for any seasonal peaks

Salary & Benefits:

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*C21B74D150BA7FE4
Sep 11, 2019
Supervisor - Indianapolis
Inktel - Indianapolis
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Our mission is to create a world-class customer service experience with every customer. We train to be our best every day. Our company practices and instills excellence in everything that we do.If you’re up to this challenge, we want to meet you.

Our dynamic Operations Team is currently in search of a Supervisor. This position will report directly to an Operations Manager. The successful candidate will:
  • Love to tackle challenges and develop innovative solutions to address those challenges
  • Be self-driven to achieve excellence in everything they do
  • Be motivated, reliable, and persistent
  • Have strong ethics and integrity
  • Be enthusiastic, have a positive mindset, and know how to have fun
  • Continually be growing by setting and obtaining personal goals and challenges
  • Have a passion for world-class customer service
  • Have raving fans in past employers
  • Able to work successfully with a diverse group of people and be a team-player

Education & Experience:
  • 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role
  • Experience developing others through active coaching, providing actionable feedback, and demonstrating hands-on leadership
  • Experience with social media management and providing customer service online via chat is a plus!
  • Experience working in a fast-paced environment with changing priorities and goals

Knowledge, Skills, and Abilities
  • Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets
  • Clear, concise and effective communication skills (both oral and written)
  • A solution-oriented and positive mindset that openly embraces change and stretch goals.
  • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
  • An ability to create clear accountabilities and hold yourself and your team to those accountabilities.
  • Ability to multitask and thrive in a fast-paced, high-pressure environment.
  • An ability to inspire and motivate your team and create a highly engaged, committed, and empowered workforce Responsibilities
  • Lead a team of 12-18 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential
  • Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met
  • Drive a culture of accountability, continuous improvement, and personal excellence
  • Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers
  • Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable
  • Work constructively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices
  • Develop and audit quality assurance strategies to ensure the delivery of world-class service
  • Be an ambassador for Inktel’s culture – role model our values in everything you do
  • Be a subject matter expert on your client’s business. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions.
  • Implement startegies to ensure attrition remains at an acceptable level.

Salary & Benefits:

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*55DB5B624B102313
Sep 11, 2019
IT Help Desk Technician - Santa Monica
CallFire - Santa Monica
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EZTexting is currently looking for an IT Help Desk Technician to join our growing IT department 
to assist with the day-to-day IT requests received from internal and external users.

Duties And Responsibilities



  •  

    Serve as the first point of contact for internal and external users seeking technical assistance over the phone, email, chat, ticket or walk-in.



  • Perform

     

    onsite and

     

    remote troubleshooting through diagnostic techniques and pertinent questions.



  • Setup remote monitoring and diagnostic systems.



  • Determine the best solution based on the issue and details provided by the end-users.



  • Train end users and walk them through the problem-solving process.



  • Research and provide accurate information on IT products and services.



  • Track issues, progress, and resolutions using tickets.



  • Timely follow-up with end users to ensure issue has been resolved.



  • Communicate end user feedback and/or suggestions to appropriate internal teams and management.



  • Inform management of recurring problems.



  • Stay current with system information changes and updates.



  • Identify, suggest, and implement improvements on procedures and workflows



  • Working with purchase orders and procurement of IT equipment



Qualifications



  • Minimum of four years� experience

    working in a similar IT helpdesk position.



  • Understanding and troubleshooting of networking fundamentals ( including wireless and wired networking, printing, file sharing, VOIP, Mobile devices ).



  • Working knowledge with different AntiVirus software



  • Strong attention to detail and ability to work with minimal supervision.



  • Effective verbal, written communication and organizational skills.



  • Working knowledge of Google Suite products, networks, servers, MS Windows, MacOS, office equipment (e.g. printers, scanners), other computer related hardware, and phone systems.



  • Eagerness to contribute in a team-oriented environment; able to work in a fast-paced environment.



  • Creative problem-solving ability and dedication to accomplishing goals and challenges presented on a daily basis from internal and external users.



  • Proven ability to take ownership of tasks to move daily work forward.



  • Ability to use sound judgment in completing tasks and to seek guidance when needed.



  • Good interpersonal skills.



  • Be able to travel occasionally 



 

WHAT YOUR DAY IS LIKE



  • Ensure that all employee IT equipment and services are in working order, including Macs, Windows, desktops and laptops, iOS and Android devices, printers, wireless networks, and audio-visual systems.



  • Track issues and take ownership of problems and see them to resolution. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible



  • Anticipate problems that users may encounter and address them proactively. Continually monitor and assess support requirements. Create system support documentation as needed.



  • Proactively manage any planned changes and upgrades. Inform those who would be impacted and ensure everything is working when changes are completed.



  • Recommend hardware and software solutions, including new product acquisitions and upgrades.



  • Provide technical support and maintenance for conference rooms/collaborative workspaces and offices utilizing audio-visual systems, manage local ticketing system and assist with tickets.



  • Support new hire setups and assist with terminating employees 



Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1131119&&&nohd#job
Sep 11, 2019
Manual QA Tester - Santa Monica
CallFire - Santa Monica
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SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1109748&&&nohd#job
Sep 6, 2019
Marketing Communications Specialist - Vaughan
Upstream Works - Vaughan
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Position Summary:

We’re looking for a Marketing Communications Specialist to join our growing team. Reporting to the VP Marketing, the successful candidate will be responsible for developing compelling on-brand content for marketing and sales materials, web and digital campaigns, social media, blogs, videos, webinars, case studies, and more. You will use your exceptional writing and editing skills to craft stories that inspire action.

 

You will collaborate cross-functionally to support multiple projects and communications activities that span the organization including Products, Sales, Learning, Professional Services, and more – targeted to customers, partners, and internal staff.  We’re looking for someone who likes working on a team, has exceptional communication skills, is highly organized, detail oriented, and is ready to multitask.

 

We are Upstream Works, a Cisco preferred solutions partner, and we provide software technology for customer care in the rapidly changing social, mobile and omnichannel world of the contact center. Our goal is to be the number one agent desktop solutions provider and we are well on our way. 
We are currently looking for a talented storyteller who will be a key contributor to the success of Upstream Works.

 

The work environment is young, dynamic and entrepreneurial.  We like to get things done and have fun while we're doing it.  

 

What you'll do:

  • Be a full-time member of the Marketing team

  • Develop key messaging, branding and positioning statements

  • Research, write, and edit company case studies, fact sheets and product collateral

  • Write and disseminate engaging, accurate, effective press releases

  • Script podcasts, webinars, and interactive presentations for the senior executive team

  • Contribute to the development of marketing videos including storyboards, scripts, interviews

  • Author and continually refresh content for the corporate website and secure partner portal

  • Maintain company web pages using WordPress

  • Collaborate on lead-gen campaigns and content marketing initiatives

  • Collaborate on SEO best practices and strategies for online engagement

  • Develop, implement, and help track targeted campaigns to partners and customers

  • Perform competitive analysis for product offerings, messaging, and branding

  • Work with internal teams to identify needs and develop solution-oriented campaigns

  • Produce engaging blog posts that align with corporate objectives

  • Research, select, and apply for relevant industry awards

 

What we’re looking for:
  • Bachelor Degree or Diploma in Marketing, Communications, or related area
  • 3+ years of practical experience creating marketing content (email copy, collateral, articles, blogs) across multiple media and styles, preferably within the technology industry
  • Excellent written and oral communication skills
  • Experience marketing B2B and SaaS products that nurtures demand
  • Ability to work independently and at a fast pace to successfully meet tight deadlines
  • B2B digital and social marketing experience including web content optimization and SEO
  • Creative energy and flair for translating jargon into consumable, compelling content
  • Experience with and respect for an iterative, collaborative creative process
  • Proven ability to organize, prioritize and handle multiple ongoing tasks with changing priorities
  • Proficient working with Microsoft Office Suite with focus on Word, PowerPoint
  • Basic understanding of content management platforms such as WordPress

 

Who we are

At Upstream Works, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers. We help solve tough problems by integrating software and using analytics to improve efficiency. We are proud to say we can do this in the fastest time in the industry.

We are a group of modest, dedicated, hard-working, family-friendly, close-knit people who enjoy seasonal parties, family and friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us. Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees and no one gets hurt! And because we are lean, everyone has the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.

At Upstream Works, we live and work by our culture of collaboration, delivery and respect for each other. When we hand out business cards to our friends and peers, they say: Faciemus Quae Dicimus – we do what we say.

Check us out on Facebook, LinkedIn and Twitter

We’re located at 7777 Weston Road, Woodbridge, ON. The office is easily accessible by car or transit (both TTC and York Regional Transit) with free onsite parking and a quick walk from the new TTC Vaughan Metropolitan Centre subway station.

Upstream Works welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

 

 

Source: http://www.upstreamworks.com/company/careers/
Sep 6, 2019
Contract Technical Recruiter - Santa Monica
CallFire - Santa Monica
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EZ Texting, named one of the Best Places to Work in Los Angeles, is an exciting cloud messaging company with offices in Santa Monica, CA, Austin, TX and Kiev, Ukraine. We are looking for individuals ready to work with a fun and dedicated team to change the face of communication.  We are now seeking a Contract Technical Recruiter in our Santa Monica office.

This temporary role will start ASAP and last for 2-3 months. There is some flexibility on schedule and number of hours (30-40/week). This individual will be responsible for Talent Acquisition and various Human Resources functions. 

RESPONSIBILITIES 

  • Partner with Sr Talent Acquisition Specialist in the recruitment process by assisting with the development of recruitment strategies, coordinating job postings, reviewing resumes, performing reference checks, conducting telephone interviews and meeting with hiring managers.
  • Manage relationship between HRIS 3rd Party and human resources team.
  • Use strong HRIS skills to stay abreast of system updates and make proper process updates within department.
  • Ability to create and evaluate reports from HRIS database.
  • Conduct successful roll-outs of new programs and procedures throughout the organization.

QUALIFICATIONS 
  • Excellent communication skills (verbal, written, and interpersonal)
  • Ability to work independently, and coordinate projects, prioritizing, and multi-tasking in a fast paced environment.
  • Proficient in Microsoft Office, (HRIS - ADP or ClearCompany ATS knowledge preferred)
  • Ability to display sensitivity, tact and responsiveness in various situations and maintain a high level of confidentiality

EDUCATION AND EXPERIENCE 
  • Bachelor�s Degree in Human Resources preferred
  • 3-5 years of relevant Technical Recruiting experience
  • Clear understanding of HR practices and legal requirements
  • Knowledgeable of federal, and state labor laws and guidelines for employers
  • Performance Management & employee relations problem solving and analytical skills, a plus
  • Demonstrated ability to research and analyze problems, provide feedback, and recommendations

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1109692&&&nohd#job
Aug 23, 2019
Mid-Market Account Executive - Austin
CallFire - Austin
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About us:

A Santa Monica-based tech company, EZ Texting's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in the heart of Santa Monica, we've created a unique work-space that the Los Angeles Business Journal has named one of the Top 100 places to work in LA -  for the last four years running.  Come find out why.

The High Value Sales Executive position is EZ Texting�s initial point of contact to prospect and acquire new larger value clients. Creativity and outside-the-box thinking are imperative to ensure that these most valuable accounts get the utmost attention from the start of their relationship with our company. The High Value Sales Exec will take a consultative approach establishing the customer relationship by building rapport, setting proper expectations, and expanding the customer�s ideology around texting; to unlock additional use cases. This group will work very closely with Key Account Managers and our team of Sales Engineers.



Your Responsibilities




Customer Acquisition -

Source high value accounts and growth opportunities utilizing

all available resources to reach out to prospects in an attempt to turn those prospects into high value customers. Responsible for driving the sales process from leads to prospects and managing deals to closure.


Solution Oriented -

Capacity to understand complex technical solutions. Create pricing proposals, communicate terms and manage the contract process. Communicate to technical and executive audience, building trust and mutual respect. Passionate about thinking outside the box with best in class interpersonal and communication skills to make complex contractual, technical and financial details sound simple.


Prioritization -

Ability to balance competing priorities and manage multiple projects/deals at the same time. Keep management informed by submitting activity and results reports, weekly work plans, and pipeline analyses.


Results Driven -

Accountable for the overall success and lifetime value of the customer. Responsible for new customer acquisition and driving new revenue to the company by consistently attaining/exceeding a quarterly revenue quota.



Sales Skills


 


  • Experienced in strategic prospecting, qualification and rapport building via phone and in person meetings

  • Ability to communicate complex technical solutions in an easy to understand manner

  • Deep understanding of product knowledge, and the ability to think creatively to provide the best solution for prospects.

  • Proficient in Microsoft Office (Excel + PowerPoint), Confident public speaker/presenter,



Qualifications



  • Bachelor's degree, or relevant years of experience

  • Distinct presentation and negotiation skills

  • Exceptional written and verbal communication

  • Strong analytical and critical reasoning skills

  • Ability to learn new concepts and technologies quickly


Benefits
  • Quarterly bonus, profit sharing, and incentives dependent on performance
  • Fully paid medical, vision, dental and life insurance
  • 401(k) Plan
  • Paid vacation
  • Unlimited sick leave
  • And many more additional perks�


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1072865&&&nohd#job
Aug 20, 2019
Sr Security Engineer - Santa Monica
CallFire - Santa Monica
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We are seeking an Information Technology Security Engineer to be responsible for the architecture of infrastructure security and the evaluation, selection, and integration of information security methods. Security engineer is also responsible for analyzing software designs and implementations from a security perspective, and identifying/resolving security issues. You will include the appropriate security analysis and countermeasures at each phase of the software development life-cycle, to result in robust and reliable software.

In this position you will:

�    Support the VP, IT Operations for all ongoing activities that serve to provide appropriate access to and protect the confidentiality and integrity of customer, employee, and business information in compliance with government and organization policies and standards.

�    Serve as an internal information security liaison to the organization.

�    Advise the organization with current information about information security technologies and related regulatory issues.

�    Review all system-related security plans throughout the organization's network, acting as a liaison to Information Systems.

�    Perform information security risk assessments and serves as an internal auditor for security issues.

�    Monitor the internal control systems to ensure that appropriate access levels are maintained.

�    Implement, test and operate advanced software security techniques in compliance with technical reference architecture

�    Perform on-going security testing and code review to improve software security

�    Troubleshoot and debug issues that arise

�    Provide engineering designs for new software solutions to help mitigate security vulnerabilities

�    Contribute to all levels of the architecture

�    Maintain technical documentation

�    Consult team members on secure coding practices

�    Develop a familiarity with new tools and best practices

 

Qualifications:

 

Required qualifications for this position include:

�    Bachelor�s degree in Computer Science or a related field; or 5 years equivalent IT security management experience

�    Knowledge of SMS, voice and messaging will be a plus

�    CISSP is a nice to have

�    Google and AWS Cloud security certificates/experience

�    5 years IT experience in a medium to large LAN/WAN environment, with 2 or more years progressive experience in security architecture design and management.

�    Experience with a configuration management tool like Ansible, Puppet, Chef, or SaltStack

�    Experience with RHEL/CentOS

�    Strong project management (PM) skills with demonstrated use of PM best practices.

�    Detailed technical knowledge of techniques, standards and state-of-the art capabilities for authentication and authorization, applied cryptography, security vulnerabilities and remediation

�    

�    Software development experience in one of the following core languages: Java, Javascript, Python, PHP and Microservices

�    Adequate knowledge of web related technologies (Web applications, Web Services and Service Oriented Architectures) and of network/web related protocols

�    Interest in all aspects of security research and development

 

Benefits

  • Fully paid medical, vision, dental and life insurance for self

  • Stock Options

  • 401(k) Plan

  • Paid vacation

  • Unlimited sick leave

  • Education reimbursement

  • Gym membership reimbursement

  • And many more additional perks�

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1117974&&&nohd#job
Aug 20, 2019
Scrum Master - Santa Monica
CallFire - Santa Monica
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About us:

When was the last time you got a text message and didn�t read it?  We�re guessing never. EZ Texting�s text marketing platform is revolutionizing how businesses communicate with a 98% open rate of all the messages we send out. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in the heart of Santa Monica, we've created a unique workspace that the Los Angeles Business Journal has named one of the Top 100 places to work in LA - for the last five years running and top 20 in 2019.  Follow us on Linkedin, Facebook, Instagram, and Twitter to find out why!

 

We are currently seeking a Scrum Master for our Santa Monica, Pasadena and Kiev offices. You will have the opportunity to shape the Agile culture across the company, coming up with innovative ways to meet challenges head on as we scale.  We believe in the continued growth and development of our team. Lunch and learn talks from some of the top talent in the industry, health and wellness cooking demos and monthly chair massages help keep you engaged and focused. Check out our feature in Built In LA to learn more about our culture and perks.  If you�re ready to manage large scale operation projects while building relationships across continents; this is the role for you. 

Responsibilities: 

  • Hit the ground running with your 2+ years of hands-on experience as a Certified Scrum Master.  You will shape the Scrum culture by running all squad ceremonies and ensuring burn-downs and key metrics are healthy.  

  • Deliver value to our customers quickly as you collaborate with the Product team on creating beautiful and shippable features in the form of user stories.  

  • Focus on velocity and increasing the performance and predictability of your team. 

  • Use your organizational wizardry to manage the product backlog making sure your squad always knows what�s next and can focus on building features that delight our customers.  

  • Guide developers to grow in their career and performance. Help with making existing products the best in the industry and support the creation and migration to a new application architecture.

  • Be the first to see roadblocks and tackle the challenge head on by proactively monitoring proposed scope and prioritization changes. 

  • Build relationships with C-level, VP and Directors as you prepare project reports for key stakeholders to provide updates on activities, deliverables, significant changes, risks and mitigation strategies. 

  • Be on the ground floor of developing policy to optimize development process and create project management best practices.  We are growing and you will have a huge opportunity to shape the process that sets us up for this next big growth phase.  

 

Required Qualifications: 

  • BS/MS Degree or equivalent - Whether you come from a traditional or non traditional background in tech, we welcome the opportunity to speak with you.  

  • 2+ years of hands-on experience in an Agile/Scrum environment as Scrum Master

  • Certified Scrum Master (CSM) Certification 

  • Proficiency with JIRA, Confluence, Rally or similar tool - Global teams mean communication is key.  

  • Experience working in a distributed workforce with cross-functional project teams in other countries/time zones during the development and implementation of major initiatives - One of the best things about EZ Texting is the opportunity to work with our highly talented Kiev devs as well as our US teams.

  • Great attention to detail - You are in many ways the nerve center of the squad and our go to for information.  

  • Master communicator - Ability to effectively communicate plans, progress, risks, expectations, and technical issues to project stakeholders including product owners, team members, and customer support teams. 

  • We�re growing so you will need the ability to work in a fast-paced environment multitasking on multiple projects.  

  • Strong Proficiency in the English language: Written and Verbal 

 

Schedule:

Hours may vary based on project needs.  Working hours will align with U.S. and/or Kiev hours.

Preferred Qualifications: 

  • Experience with SaaS/Cloud application development 

Benefits 

  • Fully paid Medical, Dental, Vision, Life for self (50% for family)

  • 401(k) Plan 

  • Paid Vacation + 5 Personal Choice Days 

  • Unlimited sick leave 

  • Amazing culture and coworkers.  

  • Many other perks to help with work life balance.

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1115325&&&nohd#job
Aug 16, 2019
Front-End Drupal Developer - Santa Monica
CallFire - Santa Monica
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About EZ Texting

EZ Texting provides small and local businesses who are time and resource constrained, a platform to communicate with their customers. We have over 200,000 customers ranging from political groups to nonprofits, small businesses, educational institutions, government agencies, national companies, and marketers. We have the heart of a startup, are stable, well-funded, and growing incredibly fast!

Our office environment is highly collaborative, innovative, passionate and fun. You will grow here -- we value continuing education and professional growth. We often have a dog or two running around the office, so we hope you like animals. Also, we really like food - so we buy lunch for the office regularly, and have coffee, snacks, and drinks all over the place.

Overall Responsibility

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. It is a critical role, supporting and maintaining the Marketing websites for multiple brands. You will be working with the Marketing team, reporting to the Creative Director. The ideal candidate will be a motivated, team-oriented, independent thinker, who is looking to grow their skills, and has a desire to take on exciting new challenges.

Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. 

Along with web development, you will assist with web speed optimization, search engine optimization and google tag manager maintenance.

 

Responsibilities:

� Collaborate with the Creative Team implementing their designs into responsive and content-rich web pages on the Drupal 8 CMS.
� Support the Marketing Team with SEO and web speed optimization requirements within Google Standards (Page Speed Insight / Lighthouse)
� Organize and maintain 3rd-party plugins/scripts via Tags/Trigger/Variable on GTM (Google Tag Manager)
� Assist with weekly marketing site releases on the Pantheon development platform.
� Manage timelines and meet project deadlines from project managers.
� Work closely with the Creative Director, Project Managers, & Senior Developers.

Skills And Qualifications:

� 3+ years of HTML5, CSS3, JS, jQuery & PHP development experience.
� Responsive web design/development knowledge (e.g. Flexbox, CSS Grid & Bootstrap 3/4).
� Experience with preprocessors and task workers (e.g. SASS and Gulp)
� Strong version control system understanding, preferably GIT.
� Experience working with and managing Drupal instances on Pantheon.
� Strong understanding of web speed optimization & SEO
� Experience with GTM (Google Tag Manager) & GA (Google Analytics)
� Competent skills in Photoshop and Illustrator and a strong attention to detail in implementing design
� Ability to work in a fast-paced, goal-driven environment
� Experienced in the Scrum Framework and practices
� Passion for quality engineering & persistent when it comes to problem-solving

Preferred Qualifications

� Advanced PHP and JavaScript skill sets.
� Experience with marketing tools (e.g. Hubspot, Zendesk, VWO)

Benefits
  • Fully paid medical, vision, dental and life insurance
  • Stock options
  • 401(k) plan
  • Paid vacation
  • Unlimited sick leave
  • Dog friendly office
  • And many more additional perks�


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1089430&&&nohd#job
Aug 15, 2019
Accounting - Doral
Inktel - Doral
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General ResponsibilitIes: Lead and manage day-to-day operations of the accounting team, including monthly and annual closing activities through adherence with GAAP, and internal policies and procedures.

Work Description:
  • Assist in overall functionality of the team to ensure productivity and engagement.
  • Maintain general ledger and prepare financial statements in accordance with GAAP.
  • Manage month-end closing cycles, including those with cross-department functions.
  • Manage treasury and cash flow functions.
  • Assist with year-end and other audits.
  • Assist in developing and designing business models to meet the needs of the business.
  • Assist with annual budget, and routine forecasting and projection activities.
  • Assist with capital expenditure financing, while seeking new opportunities.
  • Other projects as assigned.

Business Requirements:
  • Minimum of Bachelor of Accounting degree with at least six years of practical, hands-on experience in a service industry.
  • Masters in Accounting or MBA a plus.
  • Strong understanding and interpreter of GAAP, accounting theory, and internal control with an ability to implement innovatively.
  • Advanced MS Excel skills: pivot tables, v-lookups, use of macros, etc. with the ability to train others.
  • Ability to act and operate independently with strong problem-solving and troubleshooting skills.
  • Ability to develop business acumen in a fast-paced environment, and work cooperatively and collaboratively through all business functions to achieve objectives.
  • Excellent time management and organizational skills with the ability to train others with these skills.

Leadership Requirements:
  • Strong leadership and inter-personal skills to drive the team’s success and engagement.
  • Demonstrated and proven track record of professional development, coaching and mentoring of direct reports.
  • Highly detail-oriented and organized, with a strong commitment to assigned deadlines and promote same within team.

 

Salary & Benefits

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*401486B07EDFC1DB
Aug 14, 2019
Content Manager - Santa Monica
CallFire - Santa Monica
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EZ Texting is the #1 SMS marketing software, setting the standard for business texting platforms. Founded in 2004, the company�s award-winning products allow businesses of all sizes to reach and engage their mobile audiences.

The Content Manager will play a key role on our Marketing team, translating the capabilities of our cloud-based SaaS platform in a compelling way. This person should have a passion for helping entrepreneurs and small- and medium-sized businesses market their companies successfully. 

The Content Manager position requires top-notch writing and editing skills backed by SEO tactics and a track record of producing successful marketing and branding content, from how-to articles and interviews to product micro-copy and CTA banners. The ideal candidate has the interpersonal and organizational skills necessary to work independently and be accountable for reaching their goals.

 Responsibilities:



  • Own the content strategy for EZ Texting�s blog. Write, edit, promote, and track blog content. Recruit and manage writers, thought leaders within the company, and industry influencers. Manage the content flow and editorial calendar for the blog. 



  • Create new customer support materials as well as evaluate and improve existing materials that teach users how to sign up for products, use the tools, troubleshoot issues, etc. Supervise the messaging tools (chat, Zendesk, CRM) needed to deliver customer messages.



  • Support management of the content platform and marketing site content, auditing and ensuring site content is kept up to date and on brand. You'll comply with SEO best practices, optimize copy for conversions, and collaborate with Design to relaunch a best-in-class marketing site.



  • Work with key stakeholders to develop customer service and sales content assets that educate users, prevent churn, streamline the customer journey, and improve sales conversions. 



Skills/Qualifications:



  • BA/BS required: Degree in Business, Marketing, Communications, Writing, or a related field highly preferred.



  • Minimum 8 yrs experience.



  • Writing and editing skills are critical.



  • 2+ years of technology/software marketing experience preferred.



  • Demonstrable SEO content strategy skills. 



  • Possess up-to-date skills in digital marketing, branding, social content, and copywriting.



  • Able to effectively establish and manage priorities.



  • Smart, flexible, and likes working in a fast-paced, entrepreneurial environment.



  • Proactive attitude and quick aptitude for learning new methods, strategies, and technologies.



  • Extensive experience with website management and using a CMS (like Wordpress). 



  • Strong knowledge of Excel/Google Sheets, project management software, PowerPoint/Google Slides.



  • Ability to use Adobe Photoshop or other image editing software. 



Benefits
  • Quarterly bonus, profit sharing, and incentives dependent on performance
  • Fully paid medical, vision, dental and life insurance
  • 401(k) Plan
  • Paid vacation
  • Unlimited sick leave
  • And many more additional perks�


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1109605&&&nohd#job
Aug 12, 2019
Content Producer - Santa Monica
CallFire - Santa Monica
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EZ Texting is the #1 SMS marketing software, setting the standard for business texting platforms. Founded in 2004, the company�s award-winning products allow businesses of all sizes to reach and engage their mobile audiences.

 

The Content Producer will develop multimedia and experiential content to translate the capabilities of our cloud-based SaaS platform through video, animated GIFs, screencasts, webinars, or digital audio files. This person should have an enthusiasm for consumer education and describing the intricacies of marketing, software, product development, and relevant industry news and research. 

 

The Multimedia Content Producer position requires the ability to tell a story that resonates across mediums and industries. Job responsibilities will be diverse and require writing (including but not limited to scriptwriting), video editing, digital recording and publishing on social platforms, developing basic video graphics, and creating some design assets like infographics and formatting PDFs. 

 

The ideal candidate has the interpersonal and organizational skills necessary to work independently and be accountable for reaching their goals.

 

 Responsibilities:

 


  • Create a robust library of videos and animated GIFs that demonstrate the customer benefits of the company�s technology and teach users how to sign up for products, use the tools, troubleshoot issues, etc. 

  • Execute video production � including securing locations, booking talent, storyboarding, writing scripts, video uploading and promotion �  for product demo videos, customer testimonials, branding videos, and more. 

  • Develop engaging, interactive content for social media, blog posts, consumer resources, downloadable lead magnets, and email campaigns, including video, edited product images, infographics, and animated GIFs. 

  • Partner with internal teams to produce compelling and on-brand content assets for presentations, key accounts, partnerships, and event collateral. 


Skills/Qualifications:

 


  • BA/BS preferred: Film, Communications, Marketing, or similar concentration. 

  • Minimum 3 yrs experience in visual/multimedia work. Must have experience working in digital marketing. 

  • Hands-on knowledge of Adobe Premier and/or Final Cut Pro.

  • Highly skilled in PhotoShop, AfterEffects, or other image editing software

  • Strong understanding of digital media, SEO, social media content strategy.

  • Able to effectively establish and manage priorities.

  • Smart, flexible, and likes working in a fast-paced, entrepreneurial environment.

  • Proactive attitude and quick aptitude for learning new methods, strategies, and technologies.


Benefits

 


  • Quarterly bonus, profit sharing, and incentives dependent on performance

  • Fully paid medical, vision, dental and life insurance

  • 401(k) Plan

  • Paid vacation

  • Unlimited sick leave

  • And many more additional perks�


 

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1109617&&&nohd#job
Aug 12, 2019
Technical Recruiter - Santa Monica
CallFire - Santa Monica
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EZ Texting, named one of the Best Places to Work in Los Angeles, is an exciting cloud messaging company with offices in Santa Monica, CA, Austin, TX and Kiev, Ukraine. We are looking for individuals ready to work with a fun and dedicated team to change the face of communication.  We are now seeking a Contract Technical Recruiter in our Santa Monica office.

This temporary role will start ASAP and last for 2-3 months. There is some flexibility on schedule and number of hours (30-40/week). This individual will be responsible for Talent Acquisition and various Human Resources functions. 

RESPONSIBILITIES 

  • Partner with Sr Talent Acquisition Specialist in the recruitment process by assisting with the development of recruitment strategies, coordinating job postings, reviewing resumes, performing reference checks, conducting telephone interviews and meeting with hiring managers.
  • Manage relationship between HRIS 3rd Party and human resources team.
  • Use strong HRIS skills to stay abreast of system updates and make proper process updates within department.
  • Ability to create and evaluate reports from HRIS database.
  • Conduct successful roll-outs of new programs and procedures throughout the organization.

QUALIFICATIONS 
  • Excellent communication skills (verbal, written, and interpersonal)
  • Ability to work independently, and coordinate projects, prioritizing, and multi-tasking in a fast paced environment.
  • Proficient in Microsoft Office, (HRIS - ADP or ClearCompany ATS knowledge preferred)
  • Ability to display sensitivity, tact and responsiveness in various situations and maintain a high level of confidentiality

EDUCATION AND EXPERIENCE 
  • Bachelor�s Degree in Human Resources preferred
  • 3-5 years of relevant Technical Recruiting experience
  • Clear understanding of HR practices and legal requirements
  • Knowledgeable of federal, and state labor laws and guidelines for employers
  • Performance Management & employee relations problem solving and analytical skills, a plus
  • Demonstrated ability to research and analyze problems, provide feedback, and recommendations

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1109692&&&nohd#job
Aug 12, 2019
Front-End Developer - Santa Monica
CallFire - Santa Monica
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About EZ Texting

EZ Texting provides small and local businesses who are time and resource constrained, a platform to communicate with their customers. We have over 200,000 customers ranging from political groups to nonprofits, small businesses, educational institutions, government agencies, national companies, and marketers. We have the heart of a startup, are stable, well-funded, and growing incredibly fast!
Our office environment is highly collaborative, innovative, passionate and fun. You will grow here -- we value continuing education and professional growth. We often have a dog or two running around the office, so we hope you like animals. Also, we really like food - so we buy lunch for the office regularly, and have coffee, snacks, and drinks all over the place.

Job Description

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. It is a critical role, supporting and maintaining the Marketing websites for multiple brands. You will be working with the Marketing team, reporting to the Creative Director. The ideal candidate will be a motivated, team-oriented, independent thinker, who is looking to grow their skills, and has a desire to take on exciting new challenges.
Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. 
Along with web development, you will assist with web speed optimization, search engine optimization and google tag manager maintenance.




Responsibilities:


� Collaborate with the Creative Team implementing their designs into responsive and content-rich web pages on the Drupal 8 CMS.
� Support the Marketing Team with SEO and web speed optimization requirements within Google Standards (Page Speed Insight / Lighthouse)
� Organize and maintain 3rd-party plugins/scripts via Tags/Trigger/Variable on GTM (Google Tag Manager)
� Assist with weekly marketing site releases on the Pantheon development platform.
� Manage timelines and meet project deadlines from project managers.
� Work closely with the Creative Director, Project Managers, & Senior Developers.

Skills And Qualifications:

� 3+ years of HTML5, CSS3, JS, jQuery & PHP development experience.
� Responsive web design/development knowledge (e.g. Flexbox, CSS Grid & Bootstrap 3/4).
� Experience with preprocessors and task workers (e.g. SASS and Gulp)
� Strong version control system understanding, preferably GIT.
� Experience working with and managing Drupal instances on Pantheon.
� Strong understanding of web speed optimization & SEO
� Experience with GTM (Google Tag Manager) & GA (Google Analytics)
� Competent skills in Photoshop and Illustrator and a strong attention to detail in implementing design
� Ability to work in a fast-paced, goal-driven environment
� Experienced in the Scrum Framework and practices
� Passion for quality engineering & persistent when it comes to problem-solving

Preferred Qualifications

� Advanced PHP and JavaScript skill sets.
� Experience with marketing tools (e.g. Hubspot, Zendesk, VWO)

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1089430&&&nohd#job
Aug 7, 2019
Inside Sales Specialist - Austin
CallFire - Austin
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About us:

EZ Texting's text marketing platform is revolutionizing how small and medium sized businesses communicate. We are expanding rapidly and currently in need of 5 Inside Sales Specialists.  We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in Austin, TX we've created a unique workplace. We've been named one of the Top 100 places to work -  for the last four years running.  Come find out why!

Overall responsibility

The Sales Specialist will provide personalized education for incoming warm signups, and move them through the sales funnel. In this role the candidate will help demonstrate the value of EZ Texting's products to our clients, over phone, chat, and other channels. Candidates will be responsible for providing an amazing client experience, delivering prompt and accurate technical support, and ensuring client satisfaction on a daily basis. The ideal candidate has excellent communication skills, a great attitude, strong technical aptitude, patience, curiosity and the ability to work in a dynamic, fast-paced and fun environment.

Responsibilities 
  • Customer Education: 
    • Provide personalized education that aligns with our company, directly impacting and improving the customers communication and engagement efforts. Develop and maintain deep expertise of all EZ Texting's branded products. Help customers plan and understand the best way to utilize our products based on the customer�s business needs or business plans.
    • Use a customer-focused, value oriented sales approach to educate customers on EZ Texting's value proposition
  • Solution Oriented: 
    • Think independently and critically, to build proven value faster for both the customer and EZ Texting.
  • Process Improvement: 
    • Responsible for creating policies and procedures that optimize the customer experience and conversion rates. 
    • Effectively manage and execute a sales pipeline, from top of funnel all the way to close.
  • Attitude: 
    • Challenge yourself, your teammates, and your leaders to continually improve our team�s performance.
    • Never happy with "good enough" 
    • Have a passion for providing value and generating revenue 
  • Adaptability: 
    • Adapt constantly to a rapidly changing environment, we're growing fast and we expect you to be able to keep up.
  • Results: 
    • Take ownership of your results by exceeding the monthly goals and new revenue metrics. Successful track record in meeting and exceeding goals in prior roles (preferably in inbound/outbound sales, or in a revenue focused performance role).

Required Skills
  • Strong quantitative and qualitative analytical abilities
  • Understand how to interact and navigate web-based software
  • Excellent oral and written communication skills
  • Ability to handle multiple customer requests at once
  • Superior typing and phone skills
  • Ability to perform administrative functions
  • Strong organizational skills
  • Excellent system skills including Excel

Benefits
  • Commission (based on performance), profit sharing, and other performance based incentives 
  • Fully paid medical benefits (medical, vision, dental and life insurance)
  • Healthy commission plan
  • 401(k) Plan
  • Paid vacation
  • And many more additional perks�

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1052592&&&nohd#job
Jul 23, 2019
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