Come join our thriving team!

Build Your Future Here!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven

TEAM
MEMBERS
for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Responsibilities:

The Compliance Monitoring Representative monitors collection agent calls in review of federal regulator and state law, as well as Convergent company policy requirements. The assessment of the agent performance/behavior is recorded via compliance scorecards indicating low/high risk violations and correlating compliance point assessments. Compliance representatives will document feedback to help aid, coach and counsel agents to modify call performance levels.

Job Duties:

Monitor randomly selected calls via various dialer softwares.by the compliance representative to review in one of two ways: Live Vox or FACS Kaliwa
Ability to meet monthly call monitoring quotas
Record scored calls via the Convergent Call Monitor Form
Save all reviewed and scored call forms as a PDF copy in selected company share drives
Send calls that result with compliance violations or are in need of a coaching opportinity are sent to Operations Management along with Convergent Call Monitor Form
Log all failed calls or coaching opportunities on an Internal Corrective Action log for trending reporting
Review all refund requests processed by the Bookkeeping Department to determine agent error
Review Call Miner Reports for trending and provide coaching opportunities to Operations Management as needed
Responds and resolves verbal and written complaints from state agencies, CFPB, the Better Business Bureau (BBB), Attorney Generals, attorneys, clients and consumers
- Investigate and document any violations, monitors collection calls and completes internal and client complaints reporting
Responds to email complaints in the required timeframes specific to company policy and client requirements

Qualifications:

High school diploma or equivalent
Previous Customer Service and/or Collection experience
Has good written and verbal communication skills
Able to diffuse upset or angry consumers
Can work independently, as well as investigate and reach logical conclusions
Capable of operating a computer keyboard, typewriter, fax machine, and copier and has experience with various computer applications, including Microsoft Office applications
Has knowledge of the FDCPA, FCRA and all other state and federal collection laws

IND123

Source: http://jobs.jobvite.com/convergent/job/oknd8fwM

Aug 15, 2018

Telecom Analyst - Tulsa

Connexions Loyalty Tulsa

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SUMMARY:

The chosen candidate will support, maintain, design and project manage a complex environment comprising the following types of equipment: PBX/ACD/Voicemail, call recording, hosted contact center systems, conferencing and other peripheral telecommunications systems. The ideal candidate will also possess strong problem-solving skills, demonstrate excellent time management with the strong ability to multi-task and be highly organized to prioritize tasks in a rapidly changing environment.

DUTIES AND RESPONSIBILITIES:

Maintain all local telecommunications systems.
Provide remote support for all telecommunications systems and services across the enterprise including Affinion Group, Connexions, and Affinion International. and Outsource Partner business and contact center locations.
Support Contact Center Call Recording systems.
Administer telephone and voicemail moves, adds, and changes.
Configure, enhance, and test call routing to meet business requirements.
Update Contact Management System and Toll Free Database.
Administer carrier orders for local and long distance circuits and associated terminations.
Administer Service Now tickets and change controls as required.
Design and participate in Disaster Recovery exercises.
Update business continuity and disaster recovery documentation.
Provide on-call support for Affinion Group, Connexions, Affinion International and partner locations as needed.

QUALIFICATIONS:

Experience with the implementation and maintenance of SBC and SIP call routing preferred.

Proficiency in Avaya PBX, CMS, AEP, POM and Qfiniti/NICE/ACR Call Recording technologies preferred.
Experience in both hosted and premise based telecommunications environments preferred.
Bachelor’s degree in Telecommunications, Engineering, Computer Science or related discipline, or an equivalent combination of education and experience in contact center operations.
Experience with telecom carrier network management software.
Proficiency in Microsoft Office suite.
Superior written, verbal, and presentation skills.
Great attitude and highly motivated to succeed.

Aug 15, 2018

Inbound Reps needed IMMEDIATELY for AWWC and our NEW program PROGREXION! - Augusta

Access WorldwideAugusta

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Access Worldwide & Progrexion

We are looking for 15 -20 customer service representatives who will be responsible for providing information about Progrexion programs and services in regards to repairing customers credit reports.

Access Worldwide offers a very competitive starting wage plus great incentives. We offer a fun work atmosphere with opportunities for career advancement.

Hourly Wage:
$12.00 / hour + a potential for commission

Training Start Date:
August 20, 2018

Training Hours:
Monday - Friday 9:00 am - 5:30 pm (2 weeks)
Monday, Tuesday, Friday & Saturday 9:30 am – 8:00 pm (2 weeks)

Production Schedule:
Monday, Tuesday, Friday & Saturday 9:30 am – 8:00 pm

Principal Duties and Responsibilities:

Build rapport with customers and create a comfortable environment for the customer that will enable them to have a dialogue with you about their service-related issue.
Use probing questions to help the customer understand their needs and provide a solution to meet those needs.
Accurately represent available service options and essential requirements that lead to the correct outcome for each customer inquiry.
Acts as the customer’s advocate in solving their service-related issues.
Maintain composure and use proper de-escalation techniques when handling stressful situations.
Achieve productivity standards and goals while maintaining the highest level of customer service.

Education & Professional Certifications:
High school diploma or equivalent experience.

Candidate Profile:

Project a professional image.
Strong customer service focus with a drive to solve problems.
Enjoys the service industry and thrives to help people.
Excellent listening skills.
Able to articulate a vision of an activity or expectation.
Detail-oriented.
Polite, patient, and empathetic.
Experienced in de-escalation.
Able to communicate clearly and concisely; uses appropriate vocabulary and grammatically correct sentences.
Ability to compose a business letter or paragraph with accurate spelling and correct usage of basic grammar and punctuation skills.
Use proper phone and email/letter etiquette.
Complete and pass a pre-hire assessment reviewing basic concepts of mathematics, reading, writing and basic computer literacy in Outlook, Internet Explorer and Excel.
Keyboarding minimum of 30 WPM.
Ability to multi-task.
Able to operate general office equipment including company telephone system.
Ability to work shifts, weekends and holidays; understands the importance of punctuality and attendance.
Able to demonstrate uncompromising adherence to ethical principles. Able to demonstrate honesty in all actions, admit and correct mistakes promptly. Able to assume full responsibility and accountability for own actions.
Able to adapt to shifting priorities, multiple demands, ambiguity and rapid change. Able to develop new approaches to work systems or problem-solving. Able to maximize use of available resources to achieve the best results consistent with company objectives.
Employment is contingent upon the results of a background and drug test.

Environment, Physical & Other Requirements:

Ability to perform light hand activity work at a computer/telephone station in an office environment.
Position is primarily sedentary.
May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.

Benefits:

Medical/Dental/Vision benefits after 60 days of employment
Vacation Accrual
Short Term Disability Insurance
Life Insurance
Direct Deposit available
On-site Fitness Center; FREE to employees
Business Casual Dress Code & Jeans Day on Friday
Excellent opportunity for growth
Referral Bonus's

If you meet the above minimum requirements and would like to be considered for this excellent opportunity please submit your resume' or application today for immediate consideration.

Jasmine Carey
Human Resource Manager
Access Worldwide Communications
207-703-1021
jcarey@accessww.com

Source: https://accessww.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=11265947

Aug 14, 2018

Resource Planner – Field Based Planning - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1205

Role: Resource Planner – Field Based Planning

Location: Warwick

Salary: £23,000

Employment Type: Permanent

My client is looking for a Scheduler to work within their operations support team. The successful candidate will be responsible for effectively scheduling the engineer’s diaries daily, including setting up and ordering parts for further visits when required. You will be working in a team of planners to ensure that all work is planned for effectively. This is a great opportunity for someone who has some planning experience and is looking for a new challenge in a company with great opportunities and career growth.

What experience do I need?

You will have experience within a similar role as a planner or scheduler
You will need to be able to demonstrate knowledge and experience of scheduling and planning applications
You will be able to demonstrate previous experience within a production planning or work force scheduling role.
Good PC skills, knowledge of Windows, Microsoft Word, Excel and Planning tools

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Aug 14, 2018

Contact Centre Manager – Customer Service Manager - Lichfield

Douglas JacksonLichfield

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Ref:                 DJKG1245

Job Title:         Contact Centre Manager – Customer Service Manager

Location:         London, South West London

Salary:            £35- 40k base plus bonus and bens dep on experience

Permanent

This is a fantastic opportunity for an experienced Contact Centre Manager, Customer Service Manager to join this growing service led organisation. The Contact Centre Manager will be tasked with hands on management of a developing team of team leaders, nurturing, coaching, development and leadership skills will be key to develop the Team Leaders management abilities and drive better performance across sales and customer service.

The business has recently undergone a change in focus and is becoming more advanced technologically as well as looking to drive performance and efficiencies but with customer centricity and a great service delivery at the heart of the business.

The main responsibility is to champion a culture of outstanding service through ownership and to proactively promote first call resolution within the teams.

The Contact Centre Manager will be a strong coach and developer of people. Have a hands on approach, whilst looking to deliver better performance, identifying and driving continuous improvement

If you are interested in applying for this position, then you will need to have a proven background at developing, coaching and mentoring Team Leaders/Managers to be better Managers. Able to work in a scalable growth environment and with a focus on delivering great customer service.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Aug 10, 2018

Client Success Manager - Santa Monica

CallFireSanta Monica

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CSM Job Description



The Customer Success Team is CallFire�s connection to the customer, communicating via phone and email to ensure that we exceed every customer�s expectations, and acting as an ambassador of all CallFire brands. The Customer Success Team is also responsible for taking a consultative approach to the customer relationship, educating them on the best way to utilize our solutions, and proactively identifying and closing revenue opportunities that provide additional value for our customers over time.

Your Responsibilities

Solution Oriented: Think independently and critically, to build more proven value faster for both the customer and CallFire.
Customer Training: Develop and maintain deep expertise of all CallFire branded products. Help customers plan and understand the best way to utilize our products based on the customer�s business needs or business plans.
Customer Retention: Engage with customers who have indicated a desire to cancel or downgrade their subscription, listen to their feedback, communicate the value of remaining a CallFire customer, and go the distance to create win/win solutions for them to remain onboard.
Adaptability: Adapt constantly to a rapidly changing environment, we're growing fast and we expect you to be able to keep up.
Results: Take ownership of your results by driving high-quality customer service resulting in meeting or exceeding the monthly goals and revenue metrics. Successful track record in meeting and exceeding goals in prior roles (preferably in an account management, sales, or in a revenue focused performance role).

CSM Skills

Excellent educator
Strong work ethic
Highly degree of emotional intelligence
Great communicator

Core Skills

Proficient Microsoft Office Suite (Excel + PowerPoint)
Knowledge of customer success practices
Technical aptitude and ability to learn

Qualifications

Bachelor's degree, or relevant years of experience
Strong technical proficiency
Exceptional written and verbal communication
Strong analytical and critical reasoning skills
Ability to learn new concepts and technologies quickly

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=836840&&&nohd#job

Aug 9, 2018

Software Engineer - Santa Monica

CallFireSanta Monica

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CallFire, named one of the Best Places to Work in Los Angeles, is an exciting cloud telephony company with offices in Santa Monica, CA, Pasadena, CA, Austin, TX and Kiev, Ukraine. We are looking for individuals ready to work with a fun and dedicated team to change the face of communication. We are now seeking a Java Developer in our Santa Monica office.

Responsibilities

Collaborate with other developers and teams to plan, design, develop, test, and maintain a distributed micro services ecosystem
Provide technical leadership to teammates through coaching, mentorship and code reviews
Maintain high standards of software quality within the team by establishing good SDLC practices and leading by example
Recommend improvements to infrastructure, technology and processes

Minimum Qualifications

1+ years of Java development experience
Familiar and experienced with significant changes in Java8+
Deep understanding of OOP concepts
Experience with Java IOC and ORM frameworks
Experience with Maven and understanding of continuous build/delivery
Experience building REST/JSON APIs or web services
SCM experience, preferably GIT
Basic understanding of networking and security best practices
RDBMS experience including SQL, transaction management and schema design
Familiarity with agile development methodologies
Great design and problem solving skills, passion for quality and engineering excellence at scale

Preferred Qualifications

Experience with other languages besides Java
Experience with NoSQL databases
Experience with messaging models, search indexing, distributed caching
Experience tuning and scaling high-volume transactional use cases
BS in CS or related field

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=832381&&&nohd#job

Aug 9, 2018

Contact Centre Manager, Client Services Manager - Lichfield

Douglas JacksonLichfield

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Ref: DJKG1244

Job Title: Contact Centre Manager, Client Services Manager

Location: Essex, South East

Salary: £40-45k base plus bonus and bens dep on experience

Employment Type: Permanent

Working for a growing quality led business and supporting a high profile brand and service portfolio, this is an opportunity for an experienced Contact Centre Manager to mange the client relationship and client service management and lead a team of Team Leaders and Advisors in operational delivery.

Opportunity to manage a growing team, working on behalf of an established retailer to ensure delivery of exceptional customer service and experience.

The Role

This role would suit an experienced Contact Centre Manager and Customer Service Manager across Contact Centres or Customer Service.

The main responsibilities will be to manage corporate stakeholders and have an adaptable and strong entrepreneurial nature to manage this client. You will report to the Head of Operations.

Some of the Duties and Responsibilities:

Responsible for coordinating the delivery on on-going services to the customer
Building strong relations with the stakeholders on a corporate level.
Building the team and enhancing on training and development
Be involved in the recruitment, training and development for the customer service team
Develop new initiatives to increase productivity, gain efficiencies and enhance customer satisfaction, loyalty and retention.

The Candidate

The ideal candidate will need to come from a Contact Centre background ideally within the retail, or service led market space. You will need to be dynamic and corporate in your approach with a natural leadership flare to work hands on and within a fast paced and changing environment

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Aug 8, 2018

Customer Journey Manager (Interim 3m Contract) -Customer Experience Manager - Lichfield

Douglas JacksonLichfield

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Job Ref: DJMA1766

Job Title: Customer Journey Manager (Interim 3m Contract) -Customer Experience Manager

Location: North West with Travel

Salary: £55k annual equivalent pro rata, possible day rat £300-400 per day

Interim Contract 3 months.

An initial 3 month interim contract for a Customer Journey Manager, Customer Experience Manager. This fast paced client based in the North West have an opportunity to bring on board a Customer Experience Specialist to help on an interim basis to develop the customer experience, customer journey and define continuous improvements for a specific contact centre project.

Some of the duties will include:

Map out the customer journey
Look at reducing friction in the journey etc
Suggest improvements to the customer experience and customer journey utilising technology & process investment which works for the customer and business.
Define and drive internal improvement in call handling and customer, agent experience to support overall drive to improve NPS within the next 6 months.
Offer expertise on how to improve the customer experience across a multi-channel voice and non-voice customer contact environment.

This is an initial 3 month fixed term contract, some travel to a South East site will be required, possibly once per week.

If you are interested in applying for this role and are available for the next 3 months, have previous experience within the utilities, or energy market, which would be a distinct advantage and have a good working knowledge of consulting and driving improvements across a customer experience and customer journey mapping within a multi channel contact centre, then we would like to hear from you.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Aug 8, 2018

Customer Services Manager – Customer Support Manager (Contact Centre Manager) - Lichfield

Douglas JacksonLichfield

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Job Ref: DJMA1765

Job Title: Customer Services Manager – Customer Support Manager (Contact Centre Manager)

Location: Central London, South East.

Salary: £45-£55k basic + excellent benefits and share options.

This role is all about people. This is an exciting role with an award winning multi-channel operation in the early stages of development. If you are interested in applying for this Customer Service Manager, Customer Support Manager – Contact Centre Manager (just the one role), then you must be first and foremost focussed on your people, you will want nothing more than a highly developed, coaching led, happy team, who deliver great customer service.

This business takes their customer centricity and their peoples happiness really seriously and they are looking for someone who feels the same.

This is a great place to work, fun and friendly, a challenger brand who wants to be different and realises it’s people are the gateway to delivering this exceptional and differentiated service proposition. They offer flexibility including some working from home and an autonomous role, with scope, scale and growth opportunities.

Some of the responsibilities will include:

Manage managers and deputise for heading up the site when required
Take responsibility of the customer function monitoring day to day activity and empowering the operational teams to be the best they can be
Optimise customer experience via multi-channel customer communication
Analyse data and create MI for use within the business
Monitor customer satisfaction in order to improve overall customer experience
Motivate the team in line with cultural values and company procedures
Create a culture of learning and development across the operation
Encourage innovation and collaboration, and look for ways to do things differently
Prepare the operation for their next growth phase

In return for your hard work and commitment you will be rewarded with being able to work using your own initiative and autonomy within one of the UK’s most exciting brands.

If you would like to be considered for this role you will have experience across customer operations, but be first and foremost focussed on your people, their development and performance, with a customer centric approach. In return you will work in a flexible, autonomous environment, where you can work from home and will have the opportunity to grow and develop with the role as this business continues to scale.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Aug 8, 2018

Senior Collections Manager -

Convergent

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Description

Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Responsibilities:

The Senior Collections Manager is responsible for monitoring and driving the collection floor, as well as handling collection floor problems, reviews, collector training, interviewing, hiring, staffing, monitoring of supervisors and implementing company policies and procedures. Resolves problems and makes recommendations for improving account handling process.

Job Duties:

Responsible for ensuring that optimum performance is being attained from collection supervisors and collectors within the group.
Gives managerial floor presence and steps in when law violations or debtor calls get out of hand.
Frequent meeting with collectors and other management to determine the training needs of all collectors.
Ensures supervisors are conducting and maintaining training records
Reports any violations in collection laws, company collection or personnel policies to the Director of Operations.
Handles interviewing, hiring & terminating for their department in partnership with Human Resources
Learn and have a thorough knowledge of the company systems
Continually reviews collector activity, phone reports and goal sheets to identify areas training would help improve a collector’s performance
Assists with client audits and visits
Facilitates client conference calls
Responsible for Operational Client Reporting-producing, updating, and sending to clients as required
Recommends increases and promotional reviews with Director of Operations for approval
Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations
Miscellaneous duties as assigned

Qualifications:

10 years major collection experience, with at least 5 years in a supervisory role
Management experience in collections preferred
Excellent oral and written communication skills
Strong leadership skills
Knowledge of FDCPA and state laws
Able to change direction as needed in order to meet the needs of customers; both internal and external
Can work under pressure and assist where required in meeting critical deadlines
Capable of maintaining confidentiality

IND123

Source: http://jobs.jobvite.com/convergent/job/oQka8fwc

Aug 7, 2018

Head of Contact Centre - Senior Contact Centre Manager – Account Director - Lichfield

Douglas JacksonLichfield

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Job Ref: DJMA1763

Job Title: Head of Contact Centre - Senior Contact Centre Manager – Account Director

Location: Barcelona

Salary: Circa 65-70,000 EUROS (base and bonus) plus relocation assistance and benefits.

English speaking opportunity no languages are required.

Hola……We have a great opportunity for an senior, entrepreneurial leader and experienced Head of Contact, Senior Contact Centre Manager, Account Director from the UK to relocate to Barcelona; a vibrant cosmopolitan city where everything is at your fingertips, culture, the coast, a bustling city and a fabulous career opportunity.

The Head of Contact Centre, Account Director, will be working for an award-winning international organization, who strives for a reward, recognition culture, which delivers great employee engagement and customer service delivery for their customers. The head of Contact Centre will oversee client campaigns and have full relationship management responsibility, as well as owning the operational delivery, to achieve SLA’s and KPI’s across sales and service for a multi disciplines, multi-lingual, multi-channel operation.

The Head of Contact Centre, Account Director will be a senior leader with the gravitas, influence and operational, commercial experience to take full P&L responsibility, drive the strategic vision and own sales and service with many blue chip and award winning brands for UK, European and a global customer base. The role will include team leadership, development and performance, as well as being the primary point of contact for the external stakeholders on a strategic level.

If you are interested in applying for this position, you will need to have proven Head of Contact Centre/Account Director/Client Services Director level experience gained at a strategic level working within a third-party supplier management, outsource, or vendor management capacity.

You will need excellent communication skills and be a real influencer, an individual who can create opportunities and develop a performance led, successful business operations.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Aug 7, 2018

Resourcing Manager – Onboarding Manager – Team Manager – Contact Centre - Lichfield

Douglas JacksonLichfield

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Job Ref: DJMA1764

Job Title: Resourcing Manager – Onboarding Manager – Team Manager – Contact Centre

Location: Kent

Salary: £30,000 plus bonus bens

Employment Type: Permanent

Opportunity for an experienced Contact Centre Team Leader/Team Manager or Contact Centre Resourcing Manager, Contact Centre Onboarding Manager to take responsibility for a multi-channel and administration focussed customer contact operation.

Working with stakeholders to design and define recruitment and resourcing plans, assessment days and liaising with candidates and potential applicants, then helping those successful candidates achieve a great experience through onboarding and their first few weeks in role.

The organisation offers a friendly, fun and positive environment, where personal development is encouraged.

You will work with the senior management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and improve customer and employee engagement, whilst achieving resourcing, recruitment and onboarding requirements as set by yourself and senior managers.

Working directly with the Head of Customer Service and Experience, HR and Managers within customer service, you will design, organise and lead recruitment days for roles across the customer service division.

Able to work in a highly organised manner both independently and as part of the wider customer service team, you will design individual induction plans for new starters, mentoring them throughout to ensure they have the best possible start in their new roles.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Aug 7, 2018

Team Leader/Team Manager Customer Service (Part time 25 hrs per week and night/late shifts available - Lichfield

Douglas JacksonLichfield

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Job Ref: DJJM1762

Job Title: Team Leader/Team Manager Customer Service (Part time 25 hrs per week and night/late shifts available

Location: London – Greater London – South East

Salary: £30-35,000 plus bonus and bens

Job Type: Permanent

An opportunity for an experienced Customer Service Team Leader/Team Manager to take responsibility for a multi-channel, digitally aligned and rapidly growing customer contact operation.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the Team Leader/Team Manager within customer service, you will work with the senior customer management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement.

You will take full ownership and responsibility for your team, nurturing, coaching and developing your Customer Service Advisors to enhance their skills and performance levels.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels.

Some of the duties and responsibilities for the Team Leader/Team Manager will include:

Delivering strong people leadership skills in an operational environment

Positively influence and contribute to the team culture

Motivate, coach and develop staff in the Contact Centre

Provide exceptional customer service via phone, email, live chat and social media

Respond to customer complaints and escalate issues as necessary

Drive continuous improvement ethos within the contact centre and the business

Define and develop opportunities to improve processes, procedures and a better service proposition to our customers

If you are interested in applying for this position, you will need a proven track record as a Team Leader/Team Manager, working with a team of customer service advisors to develop an improved customer service offering and a great place to work. Used to achieving SLA’s and KPI’s you will take ownership of the ongoing customer service delivery and look to improve existing operations as the business continues to grow.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Aug 7, 2018

Inside Sales Specialist - Austin

CallFireAustin

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About us:

CallFire's voice and text marketing platform is revolutionizing how small and medium sized businesses communicate. We are expanding rapidly and currently in need of three Inside Sales Specialists. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in Austin, TX we've created a unique workplace. We've been named one of the Top 100 places to work - for the last three years running. Come find out why.

Overall responsibility

The Sales Specialist will provide personalized education for incoming warm signups, and move them through the sales funnel. In this role the candidate will help demonstrate the value of CallFire products to our clients, over phone, chat, and other channels. Candidates will be responsible for providing an amazing client experience, delivering prompt and accurate technical support, and ensuring client satisfaction on a daily basis. The ideal candidate has excellent communication skills, a great attitude, strong technical aptitude, patience, curiosity and the ability to work in a dynamic, fast-paced and fun environment.

Responsibilities

Customer Education:

Provide personalized education that aligns with our company, directly impacting and improving the customers communication and engagement efforts. Develop and maintain deep expertise of all CallFire branded products. Help customers plan and understand the best way to utilize our products based on the customer�s business needs or business plans.
Use a customer-focused, value oriented sales approach to educate customers on CallFire's value proposition

Solution Oriented:

Think independently and critically, to build proven value faster for both the customer and CallFire.

Process Improvement:

Responsible for creating policies and procedures that optimize the customer experience and conversion rates.
Effectively manage and execute a sales pipeline, from top of funnel all the way to close.

Attitude:

Challenge yourself, your teammates, and your leaders to continually improve our team�s performance.
Never happy with "good enough"
Have a passion for providing value and generating revenue

Adaptability:

Adapt constantly to a rapidly changing environment, we're growing fast and we expect you to be able to keep up.

Results:

Take ownership of your results by exceeding the monthly goals and new revenue metrics. Successful track record in meeting and exceeding goals in prior roles (preferably in inbound/outbound sales, or in a revenue focused performance role).

Required Skills

Strong quantitative and qualitative analytical abilities
Understand how to interact and navigate web-based software
Excellent oral and written communication skills
Ability to handle multiple customer requests at once
Superior typing and phone skills
Ability to perform administrative functions
Strong organizational skills
Excellent system skills including Excel

Benefits

Commission (based on performance), profit sharing, and other performance based incentives
Fully paid medical benefits (medical, vision, dental and life insurance)
Healthy commission plan
401(k) Plan
Paid vacation
And many more additional perks�

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=832273&&&nohd#job

Aug 6, 2018

Entry Level Staff Attorney/ Staff Associate (Healthcare) - Remote - Boca Raton

ConvergentBoca Raton

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Description

Convergent Revenue Cycle Management Inc.

Entry level Staff Attorney or Staff Associate (Healthcare)

(In house or remote position reporting to Boca Raton, FL Location).

Applicants must include salary requirements to be considered.

Full Time Position: 40+ hours per week

Convergent’s Boca Raton FL Insurance Department has an opening for a remote Staff Attorney or Staff Associate. This is an ideal opportunity for a professional looking for in office or remote work as the successful candidate can work anywhere in the country and report to our Boca Raton, Florida office.

Convergent employs a dedicated team of expert Healthcare Attorneys, and Account Specialists and Clinicians who navigate the entanglements of the legal system to increase reimbursement rates for our client hospitals all over the country. We apply our advanced technology to calculate anticipated payment for claims in states with complex fee schedules, allowing us to accurately identify and appeal underpaid or denied claims. Our main goal is to assist hospital systems to strengthen their financial and clinical performance. We are also a leading provider of appeals solutions, denial management, and Workers' Compensation claims resolution

Duties

Staff Attorneys and Staff Associates work a caseload of accounts and report directly to a Supervising Attorney or Supervisor. You will be responsible for contacting various insurance companies such as Aetna, Blue Cross, Cigna, verbally and in writing to appeal wrongfully denied or underpaid insurance claims. You will assess various payer contracts to validate payments received and appeal denied, underpaid or wrongfully delayed claims. Staff Attorneys and Staff Associates perform appropriate follow up with insurance companies and provide clear and concise documentation of actions taken on each case. You will utilize contracts between hospitals and insurance companies, federal and state laws and statutes to formulate appeals, participate in settlement negotiations, identify client issues and address them appropriately, and maintain a working knowledge of assigned clients, states, and insurers. You will review medical records for each case and draft appeals to insurance companies with supporting facts to get denials overturned and reimbursement issued in a prompt manner to client hospitals. You will also submit claims when necessary to carriers and confirm receipt, as well as perform other related duties as required

Requirements

JD required
Healthcare experience a plus
Phone experience a plus
Strong analytical, problem-solving, and conflict resolution skills required
Excellent oral and written communication skills
Ability to communicate clearly and work effectively with co-workers
Must be able to read, review and analyze reimbursement contracts from managed care insurance
Proficient in MS Word, Excel, and Outlook
Regular attendance is required

Hiring is contingent upon successful background check and drug screening.

IND123

Source: http://jobs.jobvite.com/convergent/job/ohl87fwB

Aug 3, 2018

Team Member --- General Application - Boca Raton

ConvergentBoca Raton

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Description

Thank you for your interest in Convergent Boca Raton! To be considered for a future opportunity that may not be listed on our Career page quite yet, please apply here.

A member of our Recruiting team will review your application to identify what opportunity may best fit with your skill set, and will be in contact to discuss and share additional information.

We are always looking for dynamic, forward thinking individuals to add to our ever-growing business, and we greatly look forward to the opportunity to speak with you. If you would like more information on Convergent and our team members, please check out our Convergent Boca Raton Facebook page for exciting updates!

Source: http://jobs.jobvite.com/convergent/job/otX98fwr

Aug 3, 2018

Team Leader/Team Manager - Lichfield

Douglas JacksonLichfield

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Job Ref:                      DJKG1239

Job Title:                    Team Leader/Team Manager

Location:                    Stoke (Staffordshire)

Salary:                         £30k to £35k

Employment Type:     Permanent

Introduction

This is a fantastic opportunity to join an award winning, fast-paced, energetic and innovative company. As a Team Leader/Team Manager, you will need to have experience within the sports entertainment industry. This is a 24/7 - 365 operation.

As a Team Leader/Team Manager some of your responsibilities will be:

Taking ownership for running a successful team and shift

Review and analyse performance and KPIs

Directing the team through a multichannel contact centre

Knowledge of sports entertainment
Ensuring outstanding customer service and experience

If you are interested to apply:

You must have an interest in sports and previous experience as a Team Leader/Team Manager. Experience in the sports entertainment industry is important along with the ability to drive goals and culture change

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Aug 3, 2018

AP Specialist - Santa Monica

CallFireSanta Monica

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AP Specialist Job Description

CallFire is looking for a skilled accounts payable specialist to join the team on a full-time basis. This position is integral to the growth and building of our organization, and requires a versatile, self-directed and hands-on professional.

Essential Functions:

Setup and maintain vender files in QuickBooks and Concur
Work with vendors to ensure we have current invoices, address, and W9 forms
Forward all invoices via e-mail to Concur for processing
Verify invoices were received by Concur and file a soft copy
Review captured invoices in Concur for coding and assign to users
Work with management staff to ensure invoices are approved in a timely manner
Verify data from Concur extract file is posted properly in QuickBooks
Ensure all invoices are accounted for at month end
Post all checks, wires and ACHs to customer and QuickBooks accounts
Provide collections support
Keep daily, weekly, and monthly tracking reports
Assist with documenting processes
Provide support to the Billing and AP Manager
Participate in team planning meetings
Meet defined department goals and activity metrics
Perform related duties as assigned

Qualities:

A self-motivated and proactive team player
An excellent provider of customer service to vendors and customers
Tech savvy � must be comfortable working in a mostly digitized accounting environment
Flexible � possess the ability to effectively cope with rapidly changing priorities
Ability to prioritize and organize workflow
Strong attention to detail, goal oriented
Excellent verbal and written communication skills
Excellent organizational, analytical and interpersonal skills

Required Experience:

College level accounting
Hands-on experience in operating spreadsheets and accounting software (Quickbooks or similar software preferred)
Technology/software industry experience preferred

Benefits of Working at CallFire:

Competitive employee paid benefits program including: medical, dental, vision and coverage, life, AD&D, and LT&ST Disability
Paid time off
401(k) plan
Other benefits and perks

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=835143&&&nohd#job

Aug 3, 2018

Supervisor - (Internal Employees Only Please) - Atlanta

ConvergentAtlanta

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Description

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to business need.

Supervise a team of customer service agents
Organize, direct, and monitor daily activities of team of customer service agents
Monitor and review individual and team performance
Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required
Monitor and analyze productivity of agents; generate reports based on analysis
Field questions from team and possibly clients; recommend corrective services to address customer complaints
Provide coaching and development feedback
Ensure all client compliance requirements are met
Monitor and ensure compliance with attendance, dress code, and all Convergent policy
Maintain contact with client as determined by management
Monitor email and voice mail to ensure all communications are up to date and accurate
Ensure all payroll deadlines are met
Ensure daily and monthly performance results are tracked by agent and team
Conduct monthly / annual performance reviews with direct reports
Administer performance improvement plans and disciplinary warnings as needed
Train, motivate, develop and reward customer service agents
Respond to and work to resolve agent concerns in a timely manner
Prepare reports as needed
Perform customer service agent duties as needed
Perform other duties as assigned by manager
Uphold all Convergent policies and report any company policies to department supervisor or manager

Requirements:

Previous management experience preferred
Maintains regular and reliable attendance
May be asked to work extended hours as needed and to maintain a flexible schedule to support project needs
Knowledge of Microsoft Excel and Word
Analyze and calculate statistical data
Coordinate multiple tasks simultaneously.
Understand and respond to a diverse population.
Manage by Walking Around (MBWA)
There are no travel requirements for this position
Physical requirements may include sitting and/or standing for several hours a day
Functions well in a team environment

POSTING REQUIREMENTS

Convergent employees meeting the job requirements above and are currently meeting/exceeding their performance metrics are encouraged to apply.

Individuals currently on a write-up for disciplinary purposes or those who have had attendance or performance issues within the last 90 days will not be considered at this time.

Source: http://jobs.jobvite.com/convergent/job/o5F87fwJ

Aug 2, 2018

Team Member --- General Application - Atlanta

ConvergentAtlanta

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Description

Thank you for your interest in Convergent Atlanta! To be considered for a future opportunity that may not be listed on our Career page quite yet, please apply here.

A member of our Recruiting team will review your application to identify what opportunity may best fit with your skill set, and will be in contact to discuss and share additional information.

We are always looking for dynamic, forward thinking individuals to add to our ever-growing business, and we greatly look forward to the opportunity to speak with you. If you would like more information on Convergent and our team members, please check out our Convergent Atlanta Facebook page for exciting updates!

Source: http://jobs.jobvite.com/convergent/job/o0K87fwJ

Aug 2, 2018

Team Member --- General Application - Houston

ConvergentHouston

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Description

Thank you for your interest in Convergent Houston! To be considered for a future opportunity that may not be listed on our Career page quite yet, please apply here.

A member of our Recruiting team will review your application to identify what opportunity may best fit with your skill set, and will be in contact to discuss and share additional information.

We are always looking for dynamic, forward thinking individuals to add to our ever-growing business, and we greatly look forward to the opportunity to speak with you. If you would like more information on Convergent and our team members, please check out our Convergent Houston Facebook page for exciting updates!

Source: http://jobs.jobvite.com/convergent/job/o7G87fwM

Aug 2, 2018

Team Member --- General Application - Montgomery

ConvergentMontgomery

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Description

Thank you for your interest in Convergent Montgomery! To be considered for a future opportunity that may not be listed on our Career page quite yet, please apply here.

A member of our Recruiting team will review your application to identify what opportunity may best fit with your skill set, and will be in contact to discuss and share additional information.

We are always looking for dynamic, forward thinking individuals to add to our ever-growing business, and we greatly look forward to the opportunity to speak with you. If you would like more information on Convergent and our team members, please check out our Convergent Montgomery Facebook page for exciting updates!

Source: http://jobs.jobvite.com/convergent/job/oGL87fwq

Aug 2, 2018

Team Member --- General Application - Peoria

ConvergentPeoria

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Description

Thank you for your interest in Convergent Peoria! To be considered for a future opportunity that may not be listed on our Career page quite yet, please apply here.

A member of our Recruiting team will review your application to identify what opportunity may best fit with your skill set, and will be in contact to discuss and share additional information.

We are always looking for dynamic, forward thinking individuals to add to our ever-growing business, and we greatly look forward to the opportunity to speak with you. If you would like more information on Convergent and our team members, please check out our Convergent Peoria Facebook page for exciting updates!

Source: http://jobs.jobvite.com/convergent/job/opX98fwn

Aug 2, 2018

Team Member --- General Application - Phoenix

ConvergentPhoenix

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Description

Thank you for your interest in Convergent Phoenix! To be considered for a future opportunity that may not be listed on our Career page quite yet, please apply here.

A member of our Recruiting team will review your application to identify what opportunity may best fit with your skill set, and will be in contact to discuss and share additional information.

We are always looking for dynamic, forward thinking individuals to add to our ever-growing business, and we greatly look forward to the opportunity to speak with you. If you would like more information on Convergent and our team members, please check out our Convergent Phoenix Facebook page for exciting updates!

Source: http://jobs.jobvite.com/convergent/job/oqH87fw6

Aug 2, 2018

Team Member --- General Application - Renton

ConvergentRenton

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Description

Thank you for your interest in Convergent Renton! To be considered for a future opportunity that may not be listed on our Career page quite yet, please apply here.

A member of our Recruiting team will review your application to identify what opportunity may best fit with your skill set, and will be in contact to discuss and share additional information.

We are always looking for dynamic, forward thinking individuals to add to our ever-growing business, and we greatly look forward to the opportunity to speak with you. If you would like more information on Convergent and our team members, please check out our Convergent Renton Facebook page for exciting updates!

Source: http://jobs.jobvite.com/convergent/job/oiG87fwX

Aug 2, 2018

Team Member --- General Application - San Antonio

ConvergentSan Antonio

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Description

Thank you for your interest in Convergent San Antonio! To be considered for a future opportunity that may not be listed on our Career page quite yet, please apply here.

A member of our Recruiting team will review your application to identify what opportunity may best fit with your skill set, and will be in contact to discuss and share additional information.

We are always looking for dynamic, forward thinking individuals to add to our ever-growing business, and we greatly look forward to the opportunity to speak with you. If you would like more information on Convergent and our team members, please check out our Convergent San Antonio Facebook page for exciting updates!

Source: http://jobs.jobvite.com/convergent/job/oQL87fwA

Aug 2, 2018

Researcher - Developer - C++ -

Phonexia

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Researcher - Developer - C++

Published: 2018-08-01 • Categories: Jobs in Phonexia

Source: https://www.phonexia.com/en/2018/08/01/researcher-developer-c/

Aug 1, 2018

Director of Business Analytics - Santa Monica

CallFireSanta Monica

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As a Director of Business Analytics, you will work closely with the company executives to generate actionable business insights. You must have expertise in end-to-end data analytics processes from ETL to business analysis, executive level presentations, and managing a team.

You will have a deep understanding of SaaS customer analytics such as Lifetime Value, Churn, Segmentation, etc with a background in a quantitative or technical field, and will have experience working with large datasets. You are focused on results, are a self-starter, and have demonstrated success in using analytics to drive the understanding, growth, and success of a business.

We are located in Santa Monica right off the Third Street Promenade.

Requirements:

Strategic ability: Able to craft a compelling vision, and then carry it out in a well-developed strategy.
Develop actionable business insights gathered from effective analytical/problem-solving.
Crisp communication skills, including presenting information effectively to management and executives
Develop a game plan for optimizing the BI platform by determining how best to use existing data analytics, architecture, and technology, and where to make improvements.
Establish best practices for BI, data warehousing, and data governance.
Leadership capabilities and experience: coaching a team on the pros and cons of different types of analytics, data modeling, and providing mentorship on extrapolating and examining insights from large data sets. Provide thought leadership to partners and stakeholders in determining which BI solutions will enable the enterprise to achieve defined business goals. Able to influence the organization and partners, and to push back where necessary.

Responsibilities

Apply your expertise in quantitative analysis, data mining, and the presentation of client data to see beyond the numbers and understand how our business users interact with both our products.
Partner with Product, Sales, Finance and the exec team to solve problems at scale and identify trends and opportunities for the company

Must have expertise in the following analysis areas:

Business / Performance Forecasting
Designing and evaluating experiments
Identifying new levers to help move key metrics
Monitoring key product metrics
Evaluating and defining metrics
Understanding root causes of changes in metrics
Building and analyzing dashboards and reports
Building key data sets to empower operational and exploratory analysis
Understanding ecosystems, user behaviors, and long-term trends
Building models of user behaviors for analysis or to power production systems
Influencing product teams through presentation of data-based recommendations
Communicating state of business, experiment results, etc to product teams
Spreading best practices to analytics and product teams

Qualifications

3+ years experience doing quantitative analysis at a top-tier tech company
Deep understanding of customer analytics
BA/BS in Computer Science, Math, Physics, Engineering, Statistics or other technical fields from top-tier institution (Graduate degrees preferred)
Experience in SQL
Development experience in Python or R
Ability to communicate the results of analyses with product and leadership teams
Understanding of statistics (e.g., hypothesis testing, regressions)
Experience manipulating data sets through statistical software or other methods
Experience with distributed computing Spark/Hadoop
Experience with Amazon Redshift and Athena is a plus

Benefits

Very competitive salary and equity package (also including Healthcare, Dental, Vision)
Help grow a venture backed tech company
Life Insurance
15 days of PTO per year
sick days
paid holidays
401k Retirement Savings Plan
Free snacks and drinks
Professional Development
Performance Bonuses
Equity Package

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=831419&&&nohd#job

Jul 31, 2018

Director of Culture - Vaughan

Upstream WorksVaughan

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At Upstream Works, we are making waves in the contact centre software industry and providing a revolutionary customer experience through our products and helping the industry transform their omnichannel customer service offerings. We are experiencing significant growth across our various locations, we are moving into a brand new office space at Highway 7 & Weston Rd. and recently announced a new partnership with Cisco. These are exciting times at Upstream Works and we are looking for a new Director of Culture to be apart of these exciting developments!

What you'll do:

Manage the HR practices across the organization for our locations in areas of compensation, employee relations, benefits, learning & development and HR metrics
Support our strong culture and continue making Upstream Works a great place to work through engagement and retention activities
Be the “Voice of the Employee” through communication with employees at regular intervals to gather insights and feed them back appropriately to the leadership team of the organization
Oversee the hiring needs as per the recruitment plan agreed along with the Business heads/department heads
Enhance Upstream Works’ Employer Brand through various outlets including Glassdoor, LinkedIn and other social media outlets
Actively increase employee motivators and decrease de-motivators, in line with business needs
Provide employee development and counselling assistance to leaders and their team members to enhance employee performance and productivity
Take adequate measures to retain good employees and high potential employees
Drive an effective Learning and development agenda that impacts the employees and the businesses
Monitor the current HR policies and practices to ensure they are relevant and compliant with employment standards across our locations.

What you'll need:

3 to 5 years’ experience in an HR or a people focused role
Experience with high growth software companies
Related post-secondary degree education
Proven experience in fostering strong and trusted relationships within organizations across all roles
Proven business acumen and strategic HR solutions
Experience with Glassdoor, LinkedIn and other social media outlets
Experience with Applicant Tracking Systems (JazzHR would be an asset)
Experience with Google Business & Microsoft Office
Energy to drive and succeed; self-starter

About Upstream Works

At Upstream Works, we are passionate about creating software that helps organizations provide great customer experiences. As a growing organization, our employees have the opportunity to make decisions, affect changes and directly drive the success of Upstream Works. Across the organization is an unwavering commitment to learning, career development, and personal growth. Our teams collaborate and motivate each other, and the result is a culture of innovation. We offer great perks such as monthly social events, Pizza Fridays, Gym Membership Program, early closure on long weekends, free onsite parking and we are a quick walk from the new TTC Vaughan Metropolitan Centre subway station!

To learn more about us, check out online:

Upstream Works Careers Page

LinkedIn

Glassdoor

Source: http://www.upstreamworks.com/company/careers/

Jul 31, 2018

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Researcher - Developer - C++

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