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Sales Engineer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

About the role: 

As a Sales Engineer at Dialpad, you will be part of the Sales organization and play a huge role in providing innovative and deal driving customer solutions. You will partner with Sales Account Executives to win and close major deals that will have a large impact on Dialpad's overall success.

 

You naturally excel at building relationships with new customers by understanding our products and gaining a thorough projection of what our customers want to do while they implement our product(s).  You’ll partner with Sales, Support, Product, and Engineering with the end goal of creating a flawless and delightful experience for our new customers.

 

About You: 

  • Partner with marketing, product and engineering teams to collaborate with sales reps during pre-sales to handle technical questions from prospects
  • Partner with Implementation Manager to be the Technical Resource in Proof of Concept managed trials and production Deployment projects
  • Provide pre and post-implementation support and provide post-sales follow-up, onsite/remote  technical training, onsite/remote troubleshooting, and other technical needs
  • Acts as an escalation point for the Tier 2 - Customer Support Representatives to coordinate with internal resources such as engineering and product in diagnosing and ultimately resolving client issues
  • Work with partners to ensure best practices are being shared and followed
  • Subject Matter Expert - Cloud Telephony, Video Collaboration, Networks amp; Security
  • Ability to travel up to 50% of time
  • Based in Tokyo, Japan

 

Technical Skills:

  • Understanding of modern cloud business platforms like Google G-Suite and Microsoft Office 365
  • Experience troubleshooting network and application-level issues across multiple platforms
  • Understanding and Experience with Network Infrastructure (Firewalls, Routers, Switches amp; Wireless)
  • Understanding of WAN Technologies (MPLS, VPLS amp; SD-WAN)
  • Understanding of Data Center Technologies (Public amp; Private Clouds)
  • Understanding of software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies)

 

Nice to Have:

  • Experience with Business VoIP Telephony Services (On-Premise or SaaS)
  • Experience with Contact Center Services and Applications (CCaaS)
  • Understanding and Experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)

 

Non-technical Skills:

  • BA/BS degree or equivalent practical experience.
  • Experience working with Implementation Managers on complex site deployments.
  • 3-4 years customer-facing experience working as either as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles
  • Ability to work independently and prioritize effectively and balance multiple, disparate work streams
  • Obsession with finding the root cause of the problem not just the immediate solution
  • Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Experience presenting amp; building relationships from C-Suite to IT Operations

 

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

Sydney lt; gt; San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Sydney lt; gt;Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5359928002
View More Show Me The Details
Nov 28, 2021
Hiring For BPM Team Leader -
Provana -


Roles and Responsibilities : TEAM LEADER
  • Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources
  • Develop team to ensure delivery of consistently superior quality
  • Ability to independently handle transitioning of new procedures
  • Drive the team to be client/customer-focused, owns training and development to team.
  • Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals
  • Effectively track and analyze the performance of individual team members and provide effective coaching and feedback
  • Compiling all External and Internal reports
  • Act as the communication conduit between team and management
  • Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule
  • Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback


Desired Candidate Profile : Minimum 2 years of experience as a Team Leader, Experience in International voice process, 2 years of experience in handling team is must.

Perks and Benefits: 5 days working



Key Skills

Team ManagementTeam HandlingInternational Call CenterUS ShiftTeam LeadingTeam leaderInternational BPOInternational Voice Process


Education

UG:Any Graduate


Source: http://careers.provana.com/job-listings-hiring-for-bpm-team-leader-provana-india-private-limited-noida-ghaziabad-new-delhi-2-to-3-years-241121005177

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Nov 24, 2021
Customer Service -Dispatching $1000 SIGN ON BONUS -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78859e789e32c30178dad9417a0342&source=&lang=en
View More Show Me The Details
Nov 24, 2021
Security Operations Project Manager - Ireland
Telnyx - Ireland


About Telnyx

Telnyx is a global communications platform and partner that powers carrier-grade services on an in-house built,  private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

About you

Security Operations Junior Project Manager

Telnyx is looking for an experienced individual in the field of security to oversee our compliance and security efforts across the globe. Their duties will include building and maintaining security policies, overseeing compliance initiatives and ensuring continued improvement towards security best practices. 

The Opportunity


This role will liaison between the Telnyx Engineering and Operations teams to complete tasks and project manage our goals towards security and compliance. 


The Security Operations Officer will work closely with several different departments and teams to ensure security compliance, testing and coverage across the entire company. It will require the person to multitask and manage individual progress, as well as monitoring the macro-level progression toward security compliance. 



You’ll make decisions with a significant impact on Telnyx and help to scale a global infrastructure.


  • Coordinate between Engineering and Operations Teams to complete tasks and objectives 

  • Develop, execute and track the performance of security measures to protect information and network infrastructure and computer systems.

  • Identify, define and document system security requirements and recommend solutions to management.

  • Review requirements and adjust priorities as needed

  • Ensure documentation is up to date and reviewed

  • Identify Gaps in policies, procedures and create mitigation roadmaps

  • Work with compliance partners, auditors and third-parties to ensure seamless communications

  • Ensuring compliance and policies are being adhered

  • Act as knowledge-base expert

  • Monitor systems for irregular behavior and set up preventive measures.

  • Plan, develop, implement and update the company's information and security strategy

  • Educate and train staff on information system security best practices.

Who we are looking for


  • Work on various compliances, such as SOC2, ISO27001, GDPR, CCPA, HIPAA, etc

  • Work with agile teams

  • Research and test using the latest protocols

  • Drive multiple projects to completion, simultaneously 

  • Experience with project management SaaS, like JIRA or Asana

  • Manage teams/relationships across departments

 

#LI-JB1

#LI-Chicago

How we work

Telnyx is a diverse, inclusive organization focused on solving problems, building intelligently, and documenting our logic. We’re a CPaaS and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

Perks

  • Unlimited Paid Time Off (PTO) for full-time and contract employees

  • Annual professional development budget

  • Volunteer Days

  • Top-notch equipment

  • Fitness & wellness stipend

  • Monthly home cleaning stipend


You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/4722226003
View More Show Me The Details
Nov 24, 2021
Senior Design Lead -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy.

We’re looking for a versatile design leader with experience building powerful visual systems and best in class user experiences. The Senior Design Lead will guide all projects in the Philippines and is responsible for the overall quality of work produced by the Filipino creative department. This role will have managerial responsibilities and oversee design and production of multi-channel brand assets. Collaboration is essential here; you’ll be working closely with the design team, developers, writers, and the larger marketing org. 

30 days

  • Embrace challenges and inspire new ways of thinking and approaching design problems
  • Manage the creative process and lead and direct production of marketing collateral for the Filipino team under the guidance of the creative director 
  • Work on a multi-disciplinary team in a highly collaborative environment with diverse perspectives and expertise
  • Translate marketing objectives into clear creative strategies
  • Ensure visual communication and brand standards are met
  • Review work, troubleshoot and provide feedback to creative teams
  • Remain actively involved in hiring and training creative staff
  • Take ideas from concept to build ready assets, employing sharp UX thinking, art direction, typography, storytelling, and systems design

60 days

  • Meet with internal clients and upper management to explain campaign strategies and solutions
  • Manage and cultivate the career development of staff members, including designers, art directors, and web designers

90 days

  • Understand our marketing team’s needs—learning the boundaries of our brand—while pushing them into new territories
  • Translate brand strategy into powerful visual identity systems from start to finish with a flexible, channel agnostic approach

QUALIFICATIONS

  • 8+ years of experience 

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5544401002
View More Show Me The Details
Nov 23, 2021
Senior Product Designer - Meetings -
Dialpad -

Hello from Dialpad!
As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Design @ Dialpad
Our company mission is to make communications easy, frictionless, unified, and intelligent and our Product Design team delivers on that mission, working cross-functionally with Product, Engineering, Marketing, Sales and Service to understand customer needs aligned with the whitespace in the market. We leverage data and research, Design Thinking, iterative testing and Lean UX to frame customer problems and define solutions that no other competitor is offering in the CCaSS and UCaSS space. Not only do we stand out because of our proprietary artificial intelligence engine, but we also happen to have a user experience that is recognized time and again by our customers as they move over from competitive offerings. Now is a fantastic time to be part of our team, as we enter the next phase of building an even more robust offering for our largest clients in need of a product that supports their every need in call centers, sales functions, and communications across their organization.

About The Role
Dialpad is seeking a Senior Product Designer who is passionate about helping to make communication better. Working with a strong team of Designers, Product Managers, and Engineers, this Designer will help us as we make Dialpad a best-in-class business communication tool.

A successful candidate will have an established background creating beautiful and intuitive customer-facing experiences. They utilize research to investigate problems and possible solutions. They design appropriate solutions, clearly articulating those decisions with their teams, and lead product discussions with their product manager and engineering counterparts. They possess strong communication skills—both synchronous and asynchronous. They are able to operate independently and proactively.

** This role requires fluent English. All candidates must have a portfolio attached in English or URL to English-translated site to be considered. **

Role Responsibilities

  • Build an understanding of Dialpad’s product architecture and distill it into elegant and intuitive interfaces and workflows.
  • Balance Dialpad’s existing visual and UX patterns to ensure a consistent, intuitive experience across the platform.
  • Work closely and collaboratively with Design, Product Management, and Engineering throughout the entire product lifecycle to design new features and products.
  • Quickly iterate on design solutions and ideas based on design critique sessions from peers or user research learnings.
  • Create beautiful, functional, and intuitive visual designs and workflows that work cross-platform.
  • Obsessively QA work with engineering and product management to ensure visual and UX adherence to the agreed upon solution, providing clear, actionable, and detailed feedback to your team for revisions.
  • Use strong verbal and written communication skills, both in one-on-one and group settings. Able to communicate complex ideas, goals, and problems in an accessible way even to those unfamiliar with a project.
  • Communicate work early and often, breaking down complex ideas, goals, and problems in an accessible way even to those unfamiliar with the project. 
  • Keeps discussions on-track and focused on delivering actionable next steps.
  • Mentor junior designers and work well alongside peers.
  • Identify user research opportunities (both qualitative and quantitative) to help support Product decisions and work closely with UX Research on those opportunities.
  • Use our existing Design System, "Dialtone", and contribute to it as needed.

About You

  • 5+ years product design experience
  • Strong interaction and visual design skills with an eye for details. Specifically strong understanding of information design, visual hierarchy, layout design, typography, color theory, and brand systems. (You must provide examples.)
  • Experience incorporating Design, Engineering, Product, and Research feedback and/or insights into your work.
  • Experience using design patterns, knowing when to adhere to patterns, and when to suggest pattern evolutions.
  • Strong oral and written communication skills and can work, discuss, and present well with teams, groups, and levels across the organization.
  • Experience working closely with engineering to develop, iterate, and ship high-end interactive solutions.
  • Ability and willingness to quickly produce concepts and test ideas.
  • Experience prototyping UI interactivity to help communicate your full vision for a feature, workflow, or solution.
  • Proficiency with Figma, Sketch, Photoshop, Illustrator, and other design and prototyping tools.
  • Has experience conducting user research interviews.
  • Has a strong desire to see how Designers can support the company’s goals, team initiatives, and the broader product vision.

Who will you work with?
Design Manager: The Design Manager helps the Product Designer through suggesting possible next steps from feedback, providing guidance on growth opportunities, championing their work with team members, and assisting them in their efforts to grow in their skills and abilities.

Product Design: The Product Designer works with all Product Design team members through providing constructive feedback, considering the big picture in their work, identifying when and where to ask and provide help to team members, adhering to and extending current design patterns, and assisting research efforts.

Product Management: The Product Designer works with Product Managers to help provide potential project solutions in the form of user workflows, artwork, prototypes, and conducting user research, as well as design and implement solutions that the team agrees to work on.

Engineering: The Product Designer works closely with Engineers to ensure all projects are visually and experientially implemented correctly, as well as track feature usage and share data findings with the team. 

Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5041826002
View More Show Me The Details
Nov 23, 2021
Senior Product Designer - Voice Intelligence -
Dialpad -

Hello from Dialpad!
As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Design @ Dialpad
Our company mission is to make communications easy, frictionless, unified, and intelligent and our Product Design team delivers on that mission, working cross-functionally with Product, Engineering, Marketing, Sales and Service to understand customer needs aligned with the whitespace in the market. We leverage data and research, Design Thinking, iterative testing and Lean UX to frame customer problems and define solutions that no other competitor is offering in the CCaSS and UCaSS space. Not only do we stand out because of our proprietary artificial intelligence engine, but we also happen to have a user experience that is recognized time and again by our customers as they move over from competitive offerings. Now is a fantastic time to be part of our team, as we enter the next phase of building an even more robust offering for our largest clients in need of a product that supports their every need in call centers, sales functions, and communications across their organization.

About The Role
Dialpad is seeking a Senior Product Designer who is passionate about helping to make communication better. Working with a strong team of Designers, Product Managers, and Engineers, this Designer will help us as we make Dialpad a best-in-class business communication tool.

A successful candidate will have an established background creating beautiful and intuitive customer-facing experiences. They utilize research to investigate problems and possible solutions. They design appropriate solutions, clearly articulating those decisions with their teams, and lead product discussions with their product manager and engineering counterparts. They possess strong communication skills—both synchronous and asynchronous. They are able to operate independently and proactively.

** This role requires fluent English. All candidates must have a portfolio attached in English or URL to English-translated site to be considered. **

Role Responsibilities

  • Build an understanding of Dialpad’s product architecture and distill it into elegant and intuitive interfaces and workflows.
  • Balance Dialpad’s existing visual and UX patterns to ensure a consistent, intuitive experience across the platform.
  • Work closely and collaboratively with Design, Product Management, and Engineering throughout the entire product lifecycle to design new features and products.
  • Quickly iterate on design solutions and ideas based on design critique sessions from peers or user research learnings.
  • Create beautiful, functional, and intuitive visual designs and workflows that work cross-platform.
  • Obsessively QA work with engineering and product management to ensure visual and UX adherence to the agreed upon solution, providing clear, actionable, and detailed feedback to your team for revisions.
  • Use strong verbal and written communication skills, both in one-on-one and group settings. Able to communicate complex ideas, goals, and problems in an accessible way even to those unfamiliar with a project.
  • Communicate work early and often, breaking down complex ideas, goals, and problems in an accessible way even to those unfamiliar with the project. 
  • Keeps discussions on-track and focused on delivering actionable next steps.
  • Mentor junior designers and work well alongside peers.
  • Identify user research opportunities (both qualitative and quantitative) to help support Product decisions and work closely with UX Research on those opportunities.
  • Use our existing Design System, "Dialtone", and contribute to it as needed.

About You

  • 5+ years product design experience
  • Strong interaction and visual design skills with an eye for details. Specifically strong understanding of information design, visual hierarchy, layout design, typography, color theory, and brand systems. (You must provide examples.)
  • Experience incorporating Design, Engineering, Product, and Research feedback and/or insights into your work.
  • Experience using design patterns, knowing when to adhere to patterns, and when to suggest pattern evolutions.
  • Strong oral and written communication skills and can work, discuss, and present well with teams, groups, and levels across the organization.
  • Experience working closely with engineering to develop, iterate, and ship high-end interactive solutions.
  • Ability and willingness to quickly produce concepts and test ideas.
  • Experience prototyping UI interactivity to help communicate your full vision for a feature, workflow, or solution.
  • Proficiency with Figma, Sketch, Photoshop, Illustrator, and other design and prototyping tools.
  • Has experience conducting user research interviews.
  • Has a strong desire to see how Designers can support the company’s goals, team initiatives, and the broader product vision.

Who will you work with?
Design Manager: The Design Manager helps the Product Designer through suggesting possible next steps from feedback, providing guidance on growth opportunities, championing their work with team members, and assisting them in their efforts to grow in their skills and abilities.

Product Design: The Product Designer works with all Product Design team members through providing constructive feedback, considering the big picture in their work, identifying when and where to ask and provide help to team members, adhering to and extending current design patterns, and assisting research efforts.

Product Management: The Product Designer works with Product Managers to help provide potential project solutions in the form of user workflows, artwork, prototypes, and conducting user research, as well as design and implement solutions that the team agrees to work on.

Engineering: The Product Designer works closely with Engineers to ensure all projects are visually and experientially implemented correctly, as well as track feature usage and share data findings with the team. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5668304002
View More Show Me The Details
Nov 23, 2021
Sales Engineer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

About the role: 

As a Sales Engineer at Dialpad, you will be part of the Sales organization and play a huge role in providing innovative and deal driving customer solutions. You will partner with Sales Account Executives to win and close major deals that will have a large impact on Dialpad's overall success.

 

You naturally excel at building relationships with new customers by understanding our products and gaining a thorough projection of what our customers want to do while they implement our product(s).  You’ll partner with Sales, Support, Product, and Engineering with the end goal of creating a flawless and delightful experience for our new customers.

 

About You: 

  • Partner with marketing, product and engineering teams to collaborate with sales reps during pre-sales to handle technical questions from prospects
  • Partner with Implementation Manager to be the Technical Resource in Proof of Concept managed trials and production Deployment projects
  • Provide pre and post-implementation support and provide post-sales follow-up, onsite/remote  technical training, onsite/remote troubleshooting, and other technical needs
  • Acts as an escalation point for the Tier 2 - Customer Support Representatives to coordinate with internal resources such as engineering and product in diagnosing and ultimately resolving client issues
  • Work with partners to ensure best practices are being shared and followed
  • Subject Matter Expert - Cloud Telephony, Video Collaboration, Networks amp; Security
  • Ability to travel up to 50% of time
  • Based in Tokyo, Japan

 Technical Skills:

  • Understanding of modern cloud business platforms like Google G-Suite and Microsoft Office 365
  • Experience troubleshooting network and application-level issues across multiple platforms
  • Understanding and Experience with Network Infrastructure (Firewalls, Routers, Switches amp; Wireless)
  • Understanding of WAN Technologies (MPLS, VPLS amp; SD-WAN)
  • Understanding of Data Center Technologies (Public amp; Private Clouds)
  • Understanding of software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies)

Nice to Have:

  • Experience with Business VoIP Telephony Services (On-Premise or SaaS)
  • Experience with Contact Center Services and Applications (CCaaS)
  • Understanding and Experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)

Non-technical Skills:

  • BA/BS degree or equivalent practical experience.
  • Experience working with Implementation Managers on complex site deployments.
  • 3-4 years customer-facing experience working as either as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles
  • Ability to work independently and prioritize effectively and balance multiple, disparate work streams
  • Obsession with finding the root cause of the problem not just the immediate solution
  • Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Experience presenting amp; building relationships from C-Suite to IT Operations

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

Sydney lt; gt; San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Sydney lt; gt;Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5427146002
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Nov 21, 2021
Sales Development Representative - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: 

  • You will be welcomed with a first in class onboarding experience that includes equipment set up, a sweet swag package, and a top-notch training program 
  • You will learn how to navigate through award-winning sales tools such as; SFDC, Zoominfo, Outreach, Sales Navigator and Dialpad
  • You will begin core SDR functions; prospecting, lead qualification, appointment setting, warm handoffs, Salesforce hygiene, and pipeline management. 
  • You will work closely with your manager, shadow your peers, and partner with your Account Executive to develop prospecting strategies and vertical campaigns unique to your territory
  • At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role

In your first 60 days: 

  • During your second month, you will be laser-focused on industry research and identify target accounts and contacts in your territory
  • Build prospecting lists for target accounts and key decision-makers and then reach out to them using all communication channels (cold call, email, chat, and social media)
  • You will comprehend and maintain in-depth knowledge of Dialpad products and have a great pitch
  • Adhere to team KPI metrics and prospecting standards
  • You will have an advanced understanding of tools, activities and best practices to be successful in the SDR role

By 90 days: 

  • In month three you will be confident in your craft and ready to fully immerse yourself in your day job
  • You will continue efforts to improve messaging, processes, and daily activities
  • You will be an accomplished lead qualifier and an expert with tools and processes
  • You will be ready to independently operate at full speed 

Who you are

You are a hunter by nature and thrive in a fast-paced work environment. You have exceptional organization, time management skills and are methodical in your decision-making. Lead sources and prospecting strategies can change rapidly so you must be relentless with documentation and have a keen eye for details. You support and encourage a diverse work environment. These are exciting times for Dialpad and results matter, if you are highly motivated and love to win, this is a great opportunity for you to launch a successful career in sales!

Skills you will bring: 

  • 1+ year experience working in a professional environment, preferably in an outbound capacity
  • Efficient, organized, and detail-oriented 
  • Highly motivated and committed to achieving success
  • Humility, integrity, and coachability are a must, we take great pride in our work culture and people are our priority

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5713970002
View More Show Me The Details
Nov 21, 2021
Motion Graphics Designer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. 

We’re looking for a motion graphics designer to support our business communications product. An ideal candidate will have strong technical skills and proven ability using top motion graphics software (e.g., Adobe CS, C4D, Blender, Figma). In addition, they’ll have advanced editing skills including experience with motion graphics, audio production, color correction, and 4K workflows.

 

30 days

  • Create and own Dialpad’s visual effect, animation, and motion graphic systems

 

60 days

  • Develop new frameworks and templates to streamline the production of videos and GIFs for web, social, and digital ads
  • Build an archive of product UI GIFs, launch videos, and demo videos highlighting our product truths

 

90 days

  • Partner with creative team members and key stakeholders on an ongoing basis to create content used across a variety of platforms, including web, mobile, social media, and more

 

QUALIFICATIONS

  • 5+ years of experience 

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5576791002
View More Show Me The Details
Nov 19, 2021
Partner Account Manager - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

What you will achieve

You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory. 

You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners. Our channel managers are instrumental in growing company revenue so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals. 

In your first 30 days.. 

  • You’ll attend Base Camp, Dialpad’s extensive onboarding and training program to get you up to speed on all things Dialpad and the UCaaS/CCaaS industry
  • You will become certified in presenting Dialpad presentations and product demonstrations.
  • You’ll work closely with your manager and the regional channel manager to build out a business plan to nurture and grow your designated territory
  • You’ll spend time with our Channel Marketing team to understand what resources are available to use both internally and externally to support your channel partners
  • You’ll spend time with Channel Enablement and become trained on our Dialpad Partner Portal 
  • You will meet with our National Channel Directors to understand the partner ecosystem 
  • You’ll become an expert in our key sales tools such as Salesforce, Outreach and Highspot
  • By the end of the first month, you’ll understand where to go to find the right data to answer questions. 

In your first 60 days: 

  • You will get aligned with our National Channel Directors and introduced to the Master Agents that overlap in your territory
  • You’ll work closely with the Regional Channel Manager to identify top prospect partners in your region to recruit and onboard 
  • You will be introduced to our existing partners in the territory that you will be managing
  • You will get aligned with the Dialpad sales team that overlaps in your territory and create a regular cadence with them to stay aligned on partner activity. 
  • Within your first 60 days you’ll begin running Dialpad Partner Introduction and onboarding meetings 

By 90 days: 

  • You’ll be a go-to Dialpad expert for partners in your assigned territory
  • You’ll feel confident presenting the Dialpad company presentation and product demonstration to channel partners 
  • You’ll recruit and onboard new channel partners by providing product training, solution demonstrations and partner portal access 
  • You’ll be focused on building long standing relationships with the partners you support; consistently engaging with them to uncover and drive new business opportunities
  • You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle 
  • You’ll be working closely with marketing to build out partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community. 

Who you are

We are looking for individuals who are goal oriented and thrive in a fast-paced, technology-driven sales environment. You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of over achieving sales quota and pipeline goals. 

  • 2+ years experience in channel management and/or technology sales
  • Recent experience working for an emerging tech company
  • Has met/exceeded own direct sales goals
  • Must show a proven methodology to prospect and build pipeline
  • Experience driving the sales process across internal and external teams(channel, engineering, marketing, field)
  • Proven track record of sustained over performance against sales quota and pipeline goals

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5442223002
View More Show Me The Details
Nov 19, 2021
IT Operations Helpdesk Administrator - Dublin
Telnyx - Dublin


About Telnyx

Telnyx is a global communications platform and partner that powers carrier-grade services on an in-house built,  private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

Operations Helpdesk Administrator


This role is based out of the Telnyx Dublin office. You must be able to work from the Dublin office at least three times a week to be considered for this role.


About you

You are a
high energy individual with a fun-loving, empathic attitude and are a mature, professional person who can handle challenging situations with grace and tact, paired with a strong sense of urgency and initiative, this role is for you.

The opportunity

This role requires a blend of traditional IT infrastructure knowledge and experience, and a drive to learn about automation, integration, and full systems awareness. A successful candidate will be a creative thinker and a disciplined engineer. This position will require someone who enjoys working collaboratively with teams and can self-motivate when working independently. This position will involve a lot of hands-on work with technical systems in office as well as responsibilities with more advanced systems. 


  • Support, manage and deploy local infrastructure to the office

  • Troubleshoot any issues with our in-office technology (IoT devices, Crestron systems, A/V, Collaboration rooms)

  • Manage, improve and design office technology solutions such as digital signage and IoT solutions

  • Create and update documentation (internal documentation, help articles, cultivating self-service within the company)

  • Support, manage, and deploy SaaS, and internal solutions for the company

  • User ACL and general management through systems such as Active Directory, Okta and other platforms

  • Support, manage, and deploy Zero-Touch workstation deployment and remote management

  • Support a robust technical desk solution (Linux, Windows and Mac)

  • Work with vendors on hardware and software procurement, returns and repairs

  • Continually improve the hardware and software options within the company

  • Develop remote friendly solutions for a global company


Who we're looking for


  • Experience using
    Linux
    as a primary machine

  • Linux Server maintenance
  • Windows Server
    familiarity
  • OSX
    desktop support experience

  • Experience being a helpdesk agent, technical support or other
    technical liaison

  • Personal projects such as: Creating a home network, automation systems, integrating disparate systems together

  • Experience automating yourself out of problems


  • Willingness to learn and step outside your comfort zone

  • Scripting experience (Bash, Python or other)
  • Active Directory management
    experience (> 1 year).
  • SSO platform management
    (> 1 year)

    • Authorization/security protocols:

      • SAML (2.0)

      • SCIM

      • IPA/AD binding, privilege-management

  • A/V and Telecom equipment experience


Bonus points for


  • Previous VOIP industry experience

  • International work experience

#LI-JL1


How we work

Telnyx is a diverse, inclusive organization focused on solving problems, building intelligently, and documenting our logic. We’re a CPaaS and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

Perks

  • Unlimited Paid Time Off (PTO) for full-time and contract employees

  • Annual professional development budget

  • Volunteer Days

  • Top-notch equipment

  • Fitness & wellness stipend

  • Monthly home cleaning stipend


You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/4798316003
View More Show Me The Details
Nov 19, 2021
Helpdesk Assistant - Newfoundland
Telnyx - Newfoundland


About Telnyx

Telnyx is a global communications platform and partner that powers carrier-grade services on an in-house built,  private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

Helpdesk Assistant


This role is based out of the Telnyx Amsterdam office. You must be able to work from the Amsterdam office at least three times a week to be considered for this role.


About you

You are a
high energy individual with a fun-loving, empathic attitude and are a mature, professional person who can handle challenging situations with grace and tact, paired with a strong sense of urgency and initiative.

The opportunity

This role requires a blend of traditional IT knowledge and experience, and knowledge on supporting Office Operations. A successful candidate will be a creative thinker, have a gritty work ethic, and great time-management and triage skills. This position will require someone who enjoys working collaboratively with teams and can self-motivate when working independently. This position will involve a lot of hands-on work with technical systems in the office, supporting local employees, and maintaining the office operations on a day-to-day basis. 


  • Support, manage and deploy local infrastructure to the office

  • Troubleshoot any issues with our in-office technology (IoT devices, Crestron systems, A/V, Collaboration rooms)

  • Manage, improve and design office technology solutions such as digital signage and IoT solutions

  • Create and update documentation (internal documentation, help articles, cultivating self-service within the company)

  • Support management of the office such as working with the landlord, ordering supplies, and setting up desks and conference rooms

  • Supporting local event planning and execution

  • General Administrative support

  • Support, manage, and deploy Zero-Touch workstation deployment and remote management

  • Support a robust technical desk solution (Linux, Windows and Mac)

  • Work with vendors on procurement, returns and repairs

  • Continually improve the hardware and software options within the company

  • Develop remote friendly solutions


Who we're looking for

  • Experience using
    Linux
    ,
    Windows
    and
    macOS

  • Experience being a helpdesk agent, technical support or other
    technical liaison

  • Experience working with employees to support needs, requests and complaints

  • Experience automating yourself out of manual tasks


  • Willingness to learn and step outside your comfort zone

  • A/V and Telecom equipment experience

  • Interpersonal skills


  • Creative thinking skills


Bonus points for
  • Previous VOIP experience
  • International work experience 

#LI-JL1


How we work

Telnyx is a diverse, inclusive organization focused on solving problems, building intelligently, and documenting our logic. We’re a CPaaS and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

Perks

  • Unlimited Paid Time Off (PTO) for full-time and contract employees

  • Annual professional development budget

  • Volunteer Days

  • Top-notch equipment

  • Fitness & wellness stipend

  • Monthly home cleaning stipend


You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/4800379003
View More Show Me The Details
Nov 19, 2021
Deal Desk Specialist -
Dialpad -

We kindly ask you to submit your resume in English. Thank you!

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for workers, we workers everywhere. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 The Team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

  • Become an integral part of the Deal Desk team in support of all revenue activities supporting sales and customer success managers.
  • Hold deal structure to the highest levels ensuring sound deals that are compliant with accounting standards, bookable and good for Dialpad and our customers
  • Become a trusted advisor to the sales organization as it pertains to deal structure, deal guidance and overall approach through the sales cycle.

In your first 30 days: 

  • You’ll work closely with your Manager, Deal Desk to understand the tools, systems and processes utilized to ensure Deal Desk team member success.
  • You’ll engage with internal partners to understand the key stakeholders involved in closing sales deals (Legal, Finance, Product, Sales, Services, etc.)
  • You’ll work with Deal Desk team members to review and understand all process documentation and how it relates to reporting, bookings, and revenue.
  • By the end of your first month, you’ll understand the anatomy of a good deal, the tools and resources utilized that will set you up for success.   

In your first 60 days: 

  • You’ll start to take ownership of some of the transactional business called VSB/ SMB.  You will understand how we support the team and the volume of deals they process through Deal Desk. (Ownership means single point of contract, quote approvals, etc.)
  • You'll provide a weekly high level overview of your tasks via a SWOT overview (Strengths, Weaknesses, Opportunities and Threats).   
  • You’ll be able to support 70% of all transaction deal activity for the VSB and SMB team, while providing recommendations for continued improvement(s).

By 90 days: 

  • You’ll be efficient in handling sales requests while increasing your support and expertise from 70%-90%.
  • You will be able to handle 100% of VSB and SMB requests while starting to review more complex deal activity and tasks (provisioning, Midmarket deals, etc.)
  • You’ll be instrumental in reviewing process documentation to ensure we are continuously building out our KB resources for sales and internal partners.

Who you are

We are looking for a team member with 2 to 4 years of experience that is not afraid to fail and when they do (it happens), they learn from it and move on quickly and coach others on avoiding the same mistakes.  In addition, we want a roll up your sleeves team member that wants to continue to learn in this role and is passionate about providing world class customer support.  We need a partner that is willing to share their expertise with the teams we support and is willing to go above and beyond to help our customers and internal teams.Willing to work on UK, APAC or US shift.Skill and will are key in this role, however, we want someone that can own this role and as you grow can share your knowledge with current and future team members as we are a critical part of the Finance team that supports the teams around the world in closing deals towards common goals!

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5708085002
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Nov 18, 2021
Director, HR Business Partners -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

We are seeking a dynamic Director of HR Business Partners who will lead our teams of HRBPs, as well as Learning amp; Development. The ideal individual is a natural leader who has worked in a high growth startup environment.  You will partner closely with leaders and HRBPs to support Dialpad’s fast growing employee base globally.

What you will achieve

  • Work in close partnership, and serve as a proactive advisor to our leadership team to develop and execute our talent strategy across the organization
  • Work with our Chief Human Resources Officer to help define HR strategy in order to drive a culture of high employee engagement and accountability
  • Develop a roadmap to lead the HRBP and the L amp;D function through rapid growth and ensure that the people, programs and processes necessary to scale are in place
  • Oversee ongoing performance management for both managers and employees in all business functions
  • Lead the HRBP team, in partnership with organization leaders to develop and maintain thoughtful and clear career ladders with competencies that will serve as a framework for hiring and promotions
  • Drive measurable improvements to Dialpad’s employee experience by developing effective programming to help address any themes highlighted in our eNPS surveys
  • Lead the ongoing development of our talented workforce, designing effective onboarding and ongoing learning amp; development programs for our global employees base

Who you are

  • 12+ years of People experience, with 3+ years as a leader
  • Scaled a global company beyond 1500+ employees
  • (S)PHRca, GPHR, or SHRM-(S)CP Certification a plus
  • Proven experience being a trusted partner to leadership teams and a gracious mentor to your direct reports
  • Identified and developed strategies to address areas of opportunity regarding culture, learning and development, performance management and HR processes
  • Approachable and able to build strong relationships with leaders across the company
  • Strategic thinker who can also execute on tactical necessities—no task is too large or too small.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as usual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.







Source: https://boards.greenhouse.io/dialpad/jobs/5645666002
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Nov 18, 2021
Billing Analyst -
Velocity -


We are seeking to hire two, detail oriented Billing Analysts that coordinate with other departments to ensure all sales and orders are accurately billed for, setting customers up for billing, and issuing invoices.  The Billing Analyst will actively participate in the monthly billing of customers.  The Analyst will conduct any necessary research to resolve billing issues and ensure compliance with customer guidelines and agreements. The Billing Analyst, reporting to the Billing Manager, is an hourly, full time position that can be worked temporarily remote. We anticipate this role to start in December. 

 

Principal Duties and Responsibilities:


  • Preparing, adjusting and issuing invoices, billing statements, and reports, ensuring processing of invoices in a timely manner

  • Managing billing for various customer accounts by interacting with clients to resolve any issues and answer inquiries

  • Following company guidelines and billing procedures as well as ensure tax and regulatory compliance

  • Maintaining accurate records and making updates to our database as needed

  • Resolving any errors, payment issues or discrepancies with customer billing, accounts, or billing reports, escalating as necessary to Billing Manager

  • Ensures that all billing calculations are correct before sending invoices to customers.

  • Ensure accuracy of work product, determine appropriate bill formats, meet ethical standards, prepare spreadsheets or supplemental billing documents, manage client billing requirements, understand fee arrangements, prepare bills for electronic processing, troubleshoot issues, coordinate necessary matter changes

  • Responsible for high level of accuracy and completeness of bill preparation, ensure that bills are in agreement with customer billing arrangements and system records

  • Responsible for providing the highest-level customer service on all billing related tasks

  • Submit electronic invoices through vendors, manage status of electronic bill rejection

  • Provide guidance and support when working with internal and external customers to improve the efficiency and effectiveness of all billing operations.

  • Identify, research and communicate billing trends, coding updates, insurance regulations, compliance issues, and other information relative to effective operations of the billing team.

  • Assist in maintaining payer set-up within the billing systems. Monitor payer websites for changes and communicate information as needed.

  • Prepare and present reports


Requirements:


  • High school diploma

  • 1+ years’ experience accounting and/or billing


Preferred requirements:


  • Associates degree in accounting, finance, or related area

  • Remote working experience


Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78859e7ce7e880017d32e3f4c34755&source=&lang=en

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Nov 18, 2021
Billing Analyst -
Velocity -


We are seeking to hire two, detail oriented Billing Analysts that can coordinate with other departments to ensure all sales and orders are accurately billed for, setting customers up for billing, and issuing invoices.  The Billing Analyst will actively participate in the monthly billing of customers.  The Analyst will conduct any necessary research to resolve billing issues and ensure compliance with customer guidelines and agreements. The Billing Analyst, reporting to the Billing Manager, is an hourly, full time position that can be worked temporarily remote. We anticipate this role to start in December. 

 

Principal Duties and Responsibilities:



  • Preparing, adjusting and issuing invoices, billing statements, and reports, ensuring processing of invoices in a timely manner



  • Managing billing for various customer accounts by interacting with clients to resolve any issues and answer inquiries



  • Following company guidelines and billing procedures as well as ensure tax and regulatory compliance



  • Maintaining accurate records and making updates to our database as needed



  • Resolving any errors, payment issues or discrepancies with customer billing, accounts, or billing reports, escalating as necessary to Billing Manager



  • Ensures that all billing calculations are correct before sending invoices to customers.



  • Ensure accuracy of work product, determine appropriate bill formats, meet ethical standards, prepare spreadsheets or supplemental billing documents, manage client billing requirements, understand fee arrangements, prepare bills for electronic processing, troubleshoot issues, coordinate necessary matter changes



  • Responsible for high level of accuracy and completeness of bill preparation, ensure that bills are in agreement with customer billing arrangements and system records



  • Responsible for providing the highest-level customer service on all billing related tasks



  • Submit electronic invoices through vendors, manage status of electronic bill rejection



  • Provide guidance and support when working with internal and external customers to improve the efficiency and effectiveness of all billing operations.



  • Identify, research and communicate billing trends, coding updates, insurance regulations, compliance issues, and other information relative to effective operations of the billing team.



  • Assist in maintaining payer set-up within the billing systems. Monitor payer websites for changes and communicate information as needed.



  • Prepare and present reports



Requirements:



  • High school diploma



  • 1+ years’ experience accounting and/or billing



Preferred requirements:



  • Associates degree in accounting, finance, or related area



  • Remote working experience



Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78859e7ce7e880017d3407a20b327c&source=&lang=en

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Nov 18, 2021
Infrastructure Engineer (SRE) (Open to Remote) - Dublin
Telnyx - Dublin


About Telnyx

Telnyx is a global communications platform and partner that powers carrier-grade services on an in-house built,  private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

The Role



As an Infrastructure/SRE Engineer at Telnyx, you will empower product development teams to quickly deliver features through the design and operation of a reliable and maintainable cloud agnostic, globally distributed infrastructure platform.

 

In This Role You Will
  • Design, build, test, deploy and maintain standardized tooling and process automation in an environment where infrastructure is defined in code
  • Identify, optimize and resolve issues related to latency, scalability, and performance of core infrastructure
  • Support and enhance infrastructure including: CI/CD, DNS, service discovery, identity and access control, auditing, scheduling and orchestration, data persistence, asynchronous messaging, service mesh, zero trust network/ distributed perimeter-less firewall, monitoring, alerting and observability
  • Facilitate the measurement and reporting of SLOs, SLIs informed by distributed tracing, metrics, and log aggregation and enable real-time data analysis for auto-scaling, debugging and alerting

 

You’d Be A Good Fit If You Have
  • 3+ years of professional software development and infrastructure operations experience
  • Expertise in the operation of internet facing Linux based production cloud/virtualized infrastructure.
  • Expert knowledge in at least one deployment and orchestration technology (Kubernetes, Terraform, Ansible, Salt, Puppet, Chef)
  • Familiarity with shell and Python scripting

 

Nice To Have

  • Experience deploying and operating solutions for geographically distributed data, high-volume data, real-time data leveraging technologies including: RabbitMQ, Kafka, CQRS, PostgreSQL, MySQL, Cassandra, Redis, NoSQL
  • Active contribution to open source projects 

 

 

 

#LI-LS1
#LI-REMOTE


How we work

Telnyx is a diverse, inclusive organization focused on solving problems, building intelligently, and documenting our logic. We’re a CPaaS and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

Perks

  • Unlimited Paid Time Off (PTO) for full-time and contract employees

  • Annual professional development budget

  • Volunteer Days

  • Top-notch equipment

  • Fitness & wellness stipend

  • Monthly home cleaning stipend


You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/4196130003
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Nov 18, 2021
Senior Web Developer -
Dialpad -

We kindly ask you to submit your resume in English. Thank you!

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. 

What you will achieve

In your first 30 days: 

  • As Dialpad’s newest web developer you’ll have made a direct impact on our web presence with your first set of updates, changes and enhancements
  • This all starts with your onboarding, learning the tools we use, setting up your environment and getting familiar with the code base
  • You will also spend time becoming familiar with our UberConference website, help centers, landing pages, international sites and personalizations 
  • You’ll create new landing pages for campaigns, A/B testing these pages and optimizing for improved conversion rates

In your first 60 days: 

  • You’ll have started the process of working with other stakeholders in the organization, including our design team, content creators and product managers
  • Regularly taking on tasks ranging from front end visual enhancements to building our new pages and sections of the website 
  • You will review other team members work; visually reviewing pages to make sure they align with the design to pixel perfection; performing browser compatibility tests and doing code reviews 
  • You will play a part in maintaining our web properties including performing regular maintenance, applying updates and fixes
  • You will deliver exceptional customer service by resolving urgent requests and responding to requests for help

By 90 days: 

  • You’ll have become fully immersed in the different Dialpad web properties and are able to address questions, make fixes or tackle new projects as they arise
  • At this point you will have had an opportunity to take ownership of projects, bring prototypes, content and designs to life with well crafted and well tested web pages 
  • Estimate timelines, develop plans and make recommendations on new projects 
  • You will be experienced with and regularly involved in deploying website updates
  • You will start developing a firm understanding of building well optimized web pages, working closely with our SEO team to insure well structured pages, optimizing images, adding analytics tracking, focusing on quick load times and website usability

Who you are

You’re an experienced Web Developer who will help us design and develop the next generation of features for the Dialpad website. You have an excellent analytical and technical aptitude with proven ability to solve complex problems. You have specialized or advanced expertise and are up on the latest web trends and technologies. Additionally, you’ve worked on large projects with multiple cross functional teams where you regularly contribute ideas to meet business objectives. You will play a critical part in defining and building our website, while working closely with a team of designers, product managers and other engineers. 

Necessary skills to be successful in this role include:

  • 5+ years professional web development experience.
  • Expert use of Front End UI using JavaScript, JQuery, HTML5, CSS 3.0, LESS/SCSS. 
  • Experience with server side development and templating using TWIG, PHP, Python or similar language. 
  • Strong grasp and experience with responsive web design and Bootstrap.  
  • Experience with cross-browser and cross-platform (Desktop, Mobile, etc.) development and testing.  
  • Experience optimizing front-end code for peak performance using speed and optimization testing tools (Pagespeed Insights, Lighthouse, Webpagetest, etc).  
  • Solid familiarity with modern front-end build pipelines and tools.  
  • Ability to understand business requirements and translate them into technical requirements.
  • Previous experience with Version control with Git.

Join us, and have a huge direct impact on the quality of Dialpad’s growing products and services from day one!

What we offer

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

 Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5590004002
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Nov 17, 2021
Software Engineer -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

 

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Dialpad’s Platform Engineering organization is responsible for building and maintaining the telephony platform that supports all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing

Every day, millions of people across the world use our platform for communicating effectively and efficiently. Platform Engineering teams focus on areas of backend infrastructure that can scale seamlessly across both in-house and public cloud datacenters. You will also build state of the art systems that enable fast deployment, provide proactive monitoring and alerting for the platform, improving developer productivity and more. 

As a Software engineer, in this high impact role, you will create software solutions to streamline migration of existing applications and services to the kubernetes platform. Additionally you will build an kubernetes environment suited for real-time communications, which includes fleet orchestration, auto-scaling, network path monitoring, health checks, and log aggregation. You will monitor and tune robust systems capable of handling 10x our ever-growing traffic!





What you will achieve

In your first 30 days: 

  • You'll experience our comprehensive onboarding and learn about Dialpad's culture amp; values
  • Work closely with your mentor to set up your development environment and learn about our products and our software development processes, workflows and tools
  • You will engage with technical leaders to understand our roadmap and vision
  • You will collaborate with the team and code your way through your first couple of starter projects
  • By the end of your first month, you’ll understand the architecture, technology stack and build a solid foundation to enable you to solve more complex challenges

 

In your first 60 days: 

  • You will build a trustable working relationship with other team members
  • You will work closely with the senior engineers across teams and leads on design approaches
  • You will start providing estimates, task breakups for any activity
  • You will start contributing to fixing issues, tech debt items or features 
  • You will start participating in code and design reviews 

 

 

By 90 days: 

  • You’ll be our go-to expert for most questions on deployment tools, strategies and practices.
  • You will start delivering results towards current and future OKRs
  • You will start collaborating with cross functional teams based  on the OKR needs
  • You will ensure the quality of the code / feature through code reviews, unit tests, performance tests etc.
  • You will start participating in on-call issue resolutions and weekly deployments processes

 

Who you are

 

Software Engineer with 5+ years of experience with working in large products with clear ownership/accountability. You have a solid foundation in computer science, with strong competencies in data structures, algorithms, and software design

You love to develop easy-to-use, scalable, robust, high volume interactive applications

You have the ability to quickly learn different technologies and programming languages

You are comfortable in a small, intense and high-growth start-up environment

You have a BE, MS, or PhD in Computer Science or related technical discipline (or equivalent)

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.



Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5642094002
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Nov 17, 2021
Hiring For Collection Freshers -
Provana -


Roles and Responsibility: Ideal Candidate is a fresher to Collections, however with hands on average experience of minimum 6 months in US calling background with Customer Support/Technical Support / Transfer Agent / Soft selling etc. This batch is not for employees who are currently working with Collections. The candidate should have excellent verbal (English) communication skills with the mentioned experience ONLY in US calling environment.

Desired Candidate Profile : International voice experience, international bpo, first party collection, third party collection,

Perks and Benefits : Salary will be 20k-30k in-hand.



Key Skills

Communication Skillsfirst party collectionThird PartyInternational VoiceInternational BPO


Education

UG:Graduation Not Required


Source: http://careers.provana.com/job-listings-hiring-for-collection-freshers-provana-india-private-limited-noida-ghaziabad-new-delhi-greater-noida-0-to-1-years-171121005186

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Nov 17, 2021
DevOps Manager -
Telnyx -


About Telnyx

Telnyx is a global communications platform and partner that powers carrier-grade services on an in-house built,  private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

The Role

The Infrastructure & Network team, aka the Platform Team, within the Technology department manages critical infrastructure technology for Telnyx. They're responsible for the design, operations, and support of a wide range of technologies, including data center engineering and operations, data management including backup and archive, support of large compute, storage systems and core server infrastructure, and all related technical support.

The Infrastructure Product Manager role will lead technical teams and partner with software engineers and technology leadership on the design and implementation of foundational infrastructure services. 

 
In This Role, You Will:

  • Run cross team initiatives and facilitate new technologies adoption such as Kubernetes/Service Mesh and Monitoring/Tracing across engineering squads

  • Be on hand during outages to drive their resolution and conduct post-mortems  to prevent future occurrences

  • Partner with and influence stakeholders to promote simplification, standardization and innovation of new technologies

  • Drive overall direction & create short & long term vision for the team’s areas of responsibilities, these include: 

    • Support of enterprise server infrastructure, storage and compute systems

    • Cloud systems and services backend

    • Systems monitoring

    • Data management, backup and disaster recovery

You’d Be A Good Fit If You Have
  • 5+ years of experience in DevOps or SRE role
  • Leadership experience as a technical lead, team lead, or manager and experience working with cloud infrastructure
  • Experience and in-depth understanding of Terraform, Ansible, Kubernetes.
  • Comfortable writing complex scripts/services that pull and manipulate data from heterogeneous data sources; REST APIs, databases, flat files, etc.

 

#LI-KG1

How we work

Telnyx is a diverse, inclusive organization focused on solving problems, building intelligently, and documenting our logic. We’re a CPaaS and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

Perks

  • Unlimited Paid Time Off (PTO) for full-time and contract employees

  • Annual professional development budget

  • Volunteer Days

  • Top-notch equipment

  • Fitness & wellness stipend

  • Monthly home cleaning stipend


You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/4200068003
View More Show Me The Details
Nov 17, 2021
DevOps Manager (Open to Remote) -
Telnyx -


About Telnyx

Telnyx is a global communications platform and partner that powers carrier-grade services on an in-house built,  private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

The Role

The Infrastructure & Network team, aka the Platform Team, within the Technology department manages critical infrastructure technology for Telnyx. They're responsible for the design, operations, and support of a wide range of technologies, including data center engineering and operations, data management including backup and archive, support of large compute, storage systems and core server infrastructure, and all related technical support.

The Infrastructure Product Manager role will lead technical teams and partner with software engineers and technology leadership on the design and implementation of foundational infrastructure services. 

 
In This Role, You Will:

  • Run cross team initiatives and facilitate new technologies adoption such as Kubernetes/Service Mesh and Monitoring/Tracing across engineering squads

  • Be on hand during outages to drive their resolution and conduct post-mortems  to prevent future occurrences

  • Partner with and influence stakeholders to promote simplification, standardization and innovation of new technologies

  • Drive overall direction & create short & long term vision for the team’s areas of responsibilities, these include: 

    • Support of enterprise server infrastructure, storage and compute systems

    • Cloud systems and services backend

    • Systems monitoring

    • Data management, backup and disaster recovery

You’d Be A Good Fit If You Have
  • 5+ years of experience in DevOps or SRE role
  • Leadership experience as a technical lead, team lead, or manager and experience working with cloud infrastructure
  • Experience and in-depth understanding of Terraform, Ansible, Kubernetes.
  • Comfortable writing complex scripts/services that pull and manipulate data from heterogeneous data sources; REST APIs, databases, flat files, etc.

 

#LI-KG1

How we work

Telnyx is a diverse, inclusive organization focused on solving problems, building intelligently, and documenting our logic. We’re a CPaaS and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

Perks

  • Unlimited Paid Time Off (PTO) for full-time and contract employees

  • Annual professional development budget

  • Volunteer Days

  • Top-notch equipment

  • Fitness & wellness stipend

  • Monthly home cleaning stipend


You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/4200068003
View More Show Me The Details
Nov 17, 2021
Velocity Field Technician - New York -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7887a877926fae0177ac72aa8f2c01&source=&lang=en
View More Show Me The Details
Nov 17, 2021
Blockchain Engineer, Infrastructure (Open to Remote) - Amsterdam
Telnyx - Amsterdam


About Telnyx

Telnyx is a global communications platform and partner that powers carrier-grade services on an in-house built,  private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

The Role



As an Infrastructure Blockchain Engineer at Telnyx, you will work on the design and implementation of the new products and deliver features through the reliable, cloud agnostic, and globally distributed infrastructure platform.

 

Responsibilities
  • Lead design, development, and deployment of the blockchain infrastructure elements
  • Advise on blockchain integration techniques including the proper use of relevant APIs and libraries
  • Work with the Platform and Security teams to establish proper operations, management and security controls and processes. Engage in both product definition and development of the microservices related to blockchain integration.
  • Provide guidance related to securing interactions between the core cloud platform and various blockchain technologies.

Requirements
  • Bachelors or greater, preferably in Computer Science or other engineering discipline
  • At least 2 years of experience with blockchain technology integrations including a deep understanding of blockchain concepts and hands-on development experience.
  • Proven expertise implementing Ethereum/Solana/other nodes (validator, full, archive)
  • Preferred: Experience with Google Cloud, GKE, Terraform, Ansible
  • Preferred: Experience with developer-oriented blockchain technologies such as Ethereum smart contracts and Web3 libraries.
  • Preferred: Experience with financial systems or other environments with high transaction throughput and stringent security requirements.
#LI-REMOTE


How we work

Telnyx is a diverse, inclusive organization focused on solving problems, building intelligently, and documenting our logic. We’re a CPaaS and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

Perks

  • Unlimited Paid Time Off (PTO) for full-time and contract employees

  • Annual professional development budget

  • Volunteer Days

  • Top-notch equipment

  • Fitness & wellness stipend

  • Monthly home cleaning stipend


You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/4797185003
View More Show Me The Details
Nov 17, 2021
Technical Support -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Key Responsibilities

  • Manage carrier escalations and trouble tickets, carrier interoperability, network monitoring, DID probes and test calls
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot technical/customer issues, escalate bug reports, and work cross-functionally to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management
  • Be proactive and identify opportunities for our team to provide better support, educate our users, and scale our support model

Key Requirements

  • 3+ years of experience with Customer Service and Telco/carrier 
  • Superb troubleshooting and problem-solving skills
  • Strong written and verbal skills
  • Self-starter with a strong work ethic and team player mentality
  • Native or professional level in Japanese
  • Business level in English

Technical Requirements

  • Knowledge of Cloud Technology is preferred
  • Experience and knowledge of ticketing systems such as Zendesk, Jira is a plus

Bonus Points (Preferred skills and knowledge)

  • BA/BS degree preferred
  • Deep understanding of network protocols (TCP/IP), SIP, VOIP etc.
  • COMP TIA Net+ and/or Sec+ certifications or a CCNA level or higher
  • Strong network skills, both LAN and WAN
  • Desk phone provisioning in a SIP environment
  • SIP messaging expertise; Wireshark expertise
  • Familiarity with enterprise security requirements and general enterprise IT
  • Understanding Telco carrier networks and interoperability
  • Wide knowledge of communication platforms, with knowledge of mobile networks

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore lt; gt; Sydney. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/5544463002
View More Show Me The Details
Nov 16, 2021
Technical Support Engineer, Tier 2 -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a member of the Technical Support Engineering team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

In your first 30 days: 

  • You’ll train first on the basics of Dialpad’s products, key features, and company culture.
  • You’ll then complete self-study activities that introduce best practices for advanced troubleshooting, and adopt best practices that will help you learn about the more technical details of how Dialpad’s products work.
  • You’ll participate in team meetings and direct or virtual side-by-side training with teammates.
  • You’ll become familiar with navigating our public and internal knowledge tools to find resources and best practices for various troubleshooting situations.
  • You’ll begin helping investigate quality and performance issues on Dialpad-compatible devices and customer networks.

In your first 60 days: 

  • You’ll be responsible for assigning yourself work from the queue and assisting customers with their issues.
  • You’ll receive performance feedback from your first 30 days and will work with your manager to identify what specific skills to focus your time developing for the next 30-day interval.
  • You’ll file feedback requests and bug reports, and will partner with product engineers to address customer-reported issues.
  • You’ll learn how to file tickets with our carrier partners and other third party vendors, and see them to completion.
  • You’ll begin filing tickets with product engineers and carrier partners for issues requiring additional follow-up.
  • You’ll begin training on outage handling best practices.

By 90 days: 

  • You’ll be responsible for proactively taking tickets from the queue and helping drive contacts to the appropriate resolution.
  • You may occasionally troubleshoot escalations about Dialpad meetings.
  • You’ll be able to meet our established service levels and productivity standards for ticket handling.
  • You’ll be managing communications effectively with a variety of internal teams, including Product Support, Engineering, and Customer Success.
  • You’ll manage carrier escalations and trouble tickets, deal with issues related to carrier interoperability, perform network assessments, and make test calls.
  • You’ll start preparation to join the emergency on call rotation for the team.
  • You’ll continue training on outage handling best practices and be available to provide support for any teammates who may be handling an outage.
  • You’ll be part of innovating methods to drive positive change in telephony escalations, including: improving support effectiveness, identifying ways to improve troubleshooting workflows, providing feedback about the onboarding experience, and participating in discussions about maintaining high quality service as the customer base grows.

Who you are

Our team is for people who enjoy working as communicators and interpreters at the interface between customers and product engineers. You are someone who loves to understand technical problems, identify the right troubleshooting path, and then share the key lessons of the investigation with the customer. As a Technical Support Engineer, you love to gain and share technical knowledge to help customers and product engineers, and to make a positive impact beyond just handling tickets.


Source: https://boards.greenhouse.io/dialpad/jobs/5638934002
View More Show Me The Details
Nov 16, 2021
Software Engineer, Telephony - Vancouver
Dialpad - Vancouver

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What we need

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

Responsibilities: 

  • Build the latest and greatest cutting edge communication technology.
  • Write, test, and deploy code into a fabric of real-time microservices.
  • Manage your time and drive the roadmap for your technical areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology stack: 

Python, C/C++, AWS/GCP, REST, NoSQL, SIP, WebRTC

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.




Source: https://boards.greenhouse.io/dialpad/jobs/5524697002
View More Show Me The Details
Nov 16, 2021
Engineering Manager -
Dialpad -

We kindly ask you to submit your resume in English. Thank you!

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search amp; analytics, core platform, frontend amp; backend infrastructure, developer and partner ecosystem amp; integrations and more. 

As an Engineering Manager, in this high impact role, you will lead, grow, and nurture the software engineering team(s) that own end-to-end customer experience by collaborating with other leaders at Dialpad. Our teams are growing too fast and globally distributed, and so we are looking for leaders who are awesome human beings, great communicators, excellent strategists, strong technologists, and dreamers!

What you will achieve

In your first 30 days: 

  • You'll experience our comprehensive onboarding and learn about Dialpad's culture amp; values
  • Work closely with your mentor to set up your development environment and learn about our products and our software development processes, workflows and tools
  • Get to know the Product Engineering teams and your new direct reports including their career aspirations and identifying key development areas for your team 
  • Start building cross functional relationships with your engineering management peers as well as Product, Design amp; QA teams

In your first 6 months:

  • You’ll have direct reports ranging from junior-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring
  • Define, prioritize and execute product development discussions and map functional requirements, product roadmaps to technical designs and project schedules
  • Evaluate architecture choices on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of a rapidly growing business needs
  • Work with geographically distributed  peer engineering managers to align engineering-wide priorities
  • Drive effective engineering processes and policies
  • Scale the team by recruiting candidates from diverse backgrounds 

By 1 year: 

  • Build cohesive, high-functioning teams that thrive in a culture of trust, respect and inclusion
  • Balance autonomy with guidance by giving your team(s) the tools, context, confidence and motivation to make decisions effectively and independently
  • Take responsibility for the team’s short-term and long-term strategy. Define the team's roadmap, success metrics, and priorities in close collaboration with other engineering teams and multi-functional partners. 
  • Maintain a balance between building sustainable, high-impact projects and shipping things quickly
  • Use your management and technical acumen to realize opportunity for business impact and drive broad improvements across the organization

Who you are

Highly empathetic, collaborative, and with an ego-free approach to leadership, you are an experienced people manager who works highly collaboratively with stakeholders and domain experts across the company to design solutions to user problems. You don’t shy away from performance conversations, recognizing the relationship between constructive feedback and career growth. You’ll develop our current teams and hire additional engineers, empower them to have an owner mentality in their roles, and continually foster an environment for team members to feel psychologically safe to contribute ideas and interact with peers. 

  • 3+ years’ experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects
  • Keen product sense and an exceptional track record for delivery, as well as a demonstrated background of innovation and/or influential impact
  • Attention to detail and a strong passion for quality – experience architecting, designing and developing high quality customer facing software applications
  • Strong technical background with hands-on experience in solving large and complex technical challenges, with the ability to make decisions swiftly and thoughtfully
  • You love working on complicated software architectures of high concurrency and scale, preferably in SaaS and web environments

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Big Data technologies, REST APIs

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/5544733002
View More Show Me The Details
Nov 12, 2021
Lead Product Designer - Design Systems -
Dialpad -

Hello from Dialpad!

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Design @ Dialpad

Our company mission is to make communications easy, frictionless, unified, and intelligent and our Product Design team delivers on that mission, working cross-functionally with Product, Engineering, Marketing, Sales and Service to understand customer needs aligned with the whitespace in the market. We leverage data and research, Design Thinking, iterative testing and Lean UX to frame customer problems and define solutions that no other competitor is offering in the CCaSS and UCaSS space. Not only do we stand out because of our proprietary artificial intelligence engine, but we also happen to have a user experience that is recognized time and again by our customers as they move over from competitive offerings. Now is a fantastic time to be part of our team, as we enter the next phase of building an even more robust offering for our largest clients in need of a product that supports their every need in call centers, sales functions, and communications across their organization.

About The Role

We are looking for a Lead Product Designer who will help elevate Dialpad’s overall look and feel and customer experience by helping build and mature our design system, Dialtone. This is a highly collaborative and multi-disciplinary role for a technically-minded designer who considers themselves equal parts “thinker” and “builder.” This person will be impactful in the following areas:

Design for Delight and Quality

You’ll oversee the design of high-quality styles, components, and patterns, and foster a sense of ownership from your team throughout the process. One of your ongoing missions will be to ensure we’re both designing the right thing and designing it right.

Leading By Design

Though Dialtone serves both designers and developers, it all starts with the end users’ experience. You’ll have the opportunity to lead and heavily influence how Dialtone and the design system team mature to take on large, high-visibility initiatives, as well as how other designers and engineers contribute.

Doesn’t Have To Be Complex To Be Useful

Sometimes the most useful and delightful things are simple. We recognize design systems and the products they serve are naturally complex while at the same time trying to provide our users with intuitive and approachable experiences. You’ll be at the forefront unraveling and making sense of complex interactions with a bias for simplicity and elegance.

Expanding Our Footprint

Dialtone has the unique challenge to support not only traditional Web, Android, and iOS interfaces, but desk phones and conference room hardware as well. This role will be integral in helping Dialtone expand its reach as we rethink the physical meeting space experience.

Qualities and Qualifications

  • 8+ years of related experience, 3+ years of design system experience and/or leading design projects.
  • Proven understanding of how to build, architect, and evangelize design systems.
  • Have a deep understanding of interaction design, heuristics, Gestalt principles, usability, and accessibility best practices.
  • You have designed and documented styles, components, and patterns that enable other designers and developers to build features.
  • Excellent critical thinking and attention to detail at the system and the component level.
  • You’re comfortable in technical contexts with a history of effectively partnering with your engineering counterparts.
  • A strong and inspiring communicator that can work and drive influence across Product, Engineering, Design, and Marketing.
  • Experience designing inclusive, WCAG-compliant experiences.
  • Working within a distributed team is not a problem, you may have some experience or are willing to give it a go.
  • An empathic teammate that embraces vulnerability, and makes themselves available for their team and beyond.
  • A bias for action: You are proactive in addressing problems before you or your team and don’t wait for others to start.
  • You have a track record of thoughtful, impactful work you can show us.
  • Ability to effectively manage up, keeping leadership updated and engaged.
  • Self-awareness and a growth mindset. Every one of us is on our own journey to be a better version of ourselves. We’d love to participate and help you in that journey.
  • Strong familiarity with Figma, React or Vue, Storybook, CSS, HTML, and git.
  • Experience working in SaaS or enterprise software.

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5642152002
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Nov 12, 2021
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