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IT Systems Administrator (Atlassian, JIRA) -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
You will be part of a global IT support team that plays a key role in delivering IT services for the Dialpad family of employees across the world and various time zones. 

About the role

  • Dialpad is looking to add a member to the IT team as an Atlassian IT Systems Administrator to participate in driving the adoption, maintenance, and expansion of Atlassian tools here at Dialpad. We heavily use Jira Projects, Jira Service Manager, Confluence, and Jira Automations. 
  • This role is based in Argentina, and the successful candidate will be the local IT representative for the Global IT Team. 
  • Candidates should have experience in administering complex environments, migrating systems from other tools to Atlassian product suite, and building high-quality systems to support business operations. 
  • The person in this role should have strong technical skills, and be customer-focused, with superior organizational and prioritization management skills. 
  • Deliver best-in-class user support, delivering quick and efficient resolutions to requests and incidents. 
  • Design and support custom Jira workflows, fields, dashboards, and reports.
  • Support Jira, Jira service management, and Confluence administration including the creation and management of custom complex projects, workflows, schemes, and custom fields.
  • Establish and promote best practices for the usage of Atlassian tools and its security model.
  • Serve as one of the subject matter experts as well as develop, test and deploy upgrades for Jira, Jira service management, and Confluence.
  • Meet with stakeholders to perform requirements gathering, business process workflows, and process improvements for new and existing projects and configuration.
  • Strong written communication to support the creation and maintenance of internal technical documentation.
  • Work with group admins to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins.
  • Support and resolve issues with Atlassian Suite.

Candidate will be part of a larger IT Service Desk team and be available for user support, assisting with onboarding and offboarding tasks, responding to user requests and incidents. This role is office bound with hybrid possibilities as arranged and agreed with their reporting manager. The estimated time distribution is 60% Atlassian Administration work and 40% IT ServiceDesk duties. 

Skills you’ll bring

  • Bachelor’s degree in related field or equivalent combination of education and experience.
  • Excellent communication skills, client service focused.
  • Experience with Atlassian products. 
  • Experience with incident troubleshooting and escalation.
  • Familiarity with service delivery frameworks such as ITIL.
  • Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
  • Self motivated, independent, team player, and go getter attitude.  

Bonus if you have experience in:

Understanding of JIRA APIs and webhooks

  • Okta Workflows and Administration.

Microsoft Intune and Jamf Pro MDM tools

  • Google Cloud Workspace / GSuite.
  • MacOS, Windows 10, Windows 11 and ChromeOS. 

Dialpad benefits and perks

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7504106002
View More Show Me The Details
Jun 21, 2024
Senior Software Engineer, Java, Digital Experience -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role

Dialpad is seeking a talented and experienced Senior Software Backend Engineer to lead our team on a mission to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, backend infrastructure and features, willing to make an impact while contributing to a cross-functional team.

What you’ll do 

  • Write clear and complete architectural design documents which are easily understood by other team members.
  • Provide  estimates on technical resources and requirements necessary to plan and begin projects
  • Take responsibility for the execution of projects in the omnichannel contact center communications space. Assist and drive where necessary to ensure the team meets its delivery milestones.
  • Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
  • Review technical designs to ensure features / products are well-integrated and fully meet business needs.
  • Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
  • Troubleshoot and debug issues with existing features, as needed
  • Stay up-to-date with the latest backend platform  technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
  • Ensure that features are shipped on-time and with the highest quality.
  • Continue contributing to fun projects meant to delight users!

Skills you’ll bring

As an experienced backend software engineer, you drive software delivery amp; operational excellence by turning well-defined business objectives into software systems. Significant impact on Organization-wide output.

  • 6+ years of strong experience in backend software engineering.
  • Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience
  • Strong experience working with Java and Python. 
  • Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies.
  • Working knowledge of of unit test and integration test frameworks
  • Good understanding of web technologies such as HTML, CSS, Javascript, RestFul APIs, web application frameworks
  • Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Experience with highly agile and iterative development processes.
  • Experience with mentoring engineers and helping them grow their skills
  • Our Tech Stacks: Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, Web application containers like Tomcat.  Python backend on Google Cloud Platform (AppEngine, Datastore , BigQuery, Dataflow, Memcache, Cloud Tasks, Pub / Sub),  Vue.js/Vuex frontend running natively in Electron

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7444135002
View More Show Me The Details
Jun 21, 2024
QA Analyst - Kitchener
Dialpad - Kitchener

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s QA Analysts work closely within our AI teams to ensure that our customers can reap the benefits of AI without a high risk of unexpected outcomes or problematic outputs. In this role, you’ll combine test set creation and curation with automated, performance, and manual testing to ensure the best possible performance, security, and user experience for our AI features.

Dialpad’s AI Data team plays an essential role in ensuring that we are handling our customer data with care, creating representative datasets for testing, and verifying the outcomes of models are what we expect in output and performance. This team collaborates closely with the automatic speech recognition, natural language processing, data analysis, and AI Engineering teams  to constantly improve our AI models as well as create new models that drive all of Dialpad’s AI features. 

Your role

As a QA Analyst, you’ll own testing all of our new AI models from speech recognition to various ML and LLM models. You’ll work closely with our data annotation team, AI scientists and engineers to determine what tests need to be run, create test plans, design and create test sets, and execute on those test plans for new features or model architectures. You’ll also help run existing tests on our regular cadence releases that ensure we have no serious regressions while keeping our models up to date for our customers. 

This position reports to our Manager, Data Annotation and Testing and has the opportunity to be based in our Kitchener office with the ability to work remotely in the area.

What you’ll do 

  • Given an AI feature, be able to determine what tests should be run and what data will be required to ensure quality.
  • Create test plans and scripts for all levels of testing from smoke tests to unit tests to performance and security and report issues in JIRA.
  • Perform automated and manual tests of new and existing features to ensure they are functioning as expected.
  • Execute and coordinate red teaming, smoke testing, system integration testing, regression testing, security testing, performance testing, and end-to-end testing in support of test plans.
  • Create and design tests and metrics to measure both qualitative and quantitative aspects of ML models.
  • Be able to communicate with both technical and non-technical audiences to report the results of your testing.
  • Able to collaborate with cross-functional teams(ASR, NLP, Analytics) to align on testing objectives and requirements.

Skills you’ll bring 

  • 3+ years of experience as a QA Analyst or equivalent role testing ML models.
  • Experience with Python, Docker, SQL, Google Cloud and Data Visualization tools.
  • Familiarity with version control tools like Git for collaborative projects.
  • Knowledge about machine learning models (ASR and NLP).
  • Experience with automated, performance, and manual testing.
  • Flexible with regard to changing priorities amp; business needs.
  • Strong analytical and problem-solving skills.
  • Ability to quickly learn and attention to details.
  • Excellent written and verbal communication skills.
  • If you speak or read other natural languages (e.g., Spanish, French) that would be an added bonus.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7442604002
View More Show Me The Details
Jun 21, 2024
Senior Solutions Architect - Vancouver
Dialpad - Vancouver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

If you enjoy tackling complex technological challenges, then our experienced Business Technology team may be the team for you! We provide top-notch creative solutions to help our employees be productive and successful from anywhere. We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future. 

We are seeking a seasoned Salesforce Solutions Architect with experience in enterprise architecture to design and implement comprehensive solutions that align with business objectives and deliver outstanding results. This role is crucial for leading projects that involve extensive Salesforce capabilities and integrations with other systems.

Dialpad is looking for an adaptable, high performing, motivated and self-reliant individual who has direct experience in designing world class architecture for Enterprise Applications not limited to CRM, Finance, Billing and Data Analytics tools and Salesforce.com application processes end to end including CPQ amp; other Sales support tools.

Your role

As a Senior Solutions Architect at Dialpad - you'll be part of a passionate team of Engineers and Systems Analysts, you will be responsible for designing world class architecture on Salesforce CRM Platform which integrates with financial and billing systems. The SA must be an excellent communicator leader and have the ability to direct and architect solutions to handle high volumes of data across the enterprise systems. You pay close attention to detail, strong at problem solving and not afraid to chase down answers. Must be proficient at recommending best solutions and documenting new processes and understand the underlying business operations in order to support enterprise systems administering Sales, CPQ and related systems, keeping our platform running at high scale, speed, accuracy and reliability. You will collaborate with the team to deliver valuable functionality to our internal customers within the framework of an agile environment.

This position reports to our Sr. Director of Business Applications and has the opportunity to be based in our Vancouver Office. 

What you’ll do

  • Design and architect scalable and performant solutions within the Salesforce ecosystem.
  • Collaborate with enterprise architects to ensure alignment with broader system landscapes and technology strategies.
  • Lead data modeling, and integration efforts to ensure seamless data flow across multiple platforms.
  • Manage environment setups, configurations, and deployments across various Salesforce clouds and connected applications.
  • Oversee a team of developers and administrators, providing guidance and leadership throughout the project lifecycle.
  • Ensure the best user experience and perform automation and data sharing operations.
  • Act as a liaison between technical and non-technical stakeholders, effectively communicating complex concepts and solutions.
  • Maintain responsibility for project outcomes, addressing any challenges and ensuring successful handoffs to other systems.

Skills you’ll bring 

  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • 8+ years proven experience as a Salesforce Solutions Architect, with additional experience in enterprise architecture.
  • Deep understanding of Salesforce's Sales cloud environment including but not limited to CPQ, Lead to Cash process, Lead routing and more.
  • Strong foundation in data architecture and best practices in data management and security.
  • Excellent leadership skills with experience leading cross-functional teams in dynamic environments.
  • Robust problem-solving abilities with a track record of innovative solution implementation.
  • Proficient in stakeholder management, able to build trust and rapport with clients and team members.
  • Excellent communication skills, capable of conducting high-impact presentations and workshops.
  • Salesforce Architect certifications are a must (e.g., Certified Technical Architect, Certified Application Architect).

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range
$114,000 mdash;$141,000 CAD

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7473889002
View More Show Me The Details
Jun 21, 2024
Partner Account Manager - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

You will contribute to our global sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise—all teeming with unbridled passion and grit. Our representatives help businesses solve complex communications issues experienced by many around the world.

Dialpad’s Partner Account Managers are tasked with recruiting, enabling, and managing partners in their assigned territories.

Dialpad’s Channel team plays an essential role in our GTM motions. This team partners closely with our SMB, Mid-Market, and Enterprise teams to constantly improve our new customer acquisition and expansion of our customer base.  

Your role

As a Partner Account Manager of Channel Sales, you’ll be managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory.  You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners.  Our PAM teams work closely with the National Team as they are our program's new business and partner recruitment engine.

This position reports to our AVP of Partner Sales, and has the opportunity to be based in Austin. As this role supports our Central region partners, the position can be remote-based.

What you’ll do

  • You’ll be a go-to Dialpad expert for partners in your assigned territory.
  • Confident in presenting the Dialpad company presentation and product demonstration to channel partners.
  • You’ll recruit and onboard new channel partners by providing product training, solution demonstrations, and partner portal access.
  • You’ll be focused on building long-standing relationships with partners; consistently engaging with them to uncover and drive new business opportunities.
  • You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle.
  • You’ll be working closely with marketing to build partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community.
  • You will be an integral part of GTM motions

Skills you’ll bring 

  • 2+ years experience in channel management and/or technology sales.
  • Recent experience working for an emerging tech company.
  • Has met/exceeded own direct sales goals.
  • Must show a proven methodology to prospect and build a pipeline.
  • Experience driving the sales process across internal and external teams (channel, engineering, marketing, field).
  • Proven track record of sustained overperformance against sales quota and pipeline goals.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7343110002
View More Show Me The Details
Jun 20, 2024
Project Manager -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Our Product team collaborates with teams across Dialpad to deliver on our vision of transforming the way businesses communicate and collaborate. We are seeking an experienced, highly detail-oriented Project Manager to join Dialpad and assist our Product Managers in the development and delivery of new products and features across the product portfolio. 

Who you are

You will play a crucial role in ensuring that projects are executed and delivered effectively and efficiently, working closely with our Product Managers and facilitating cross-functional collaboration with Engineering, Design, Marketing and Support. The ideal candidate will possess excellent attention to detail and may also bring program management skills to handle more complex projects with cross-dependencies.

What You'll Do

  • Manage the planning, development and delivery of new product features, ensuring accurate and up-to-date project data across all relevant platforms and systems.
  • Lead and coordinate efforts to ensure alignment on project milestones, timelines and success metrics  across diverse teams, including product, design and engineering.
  • Facilitate cross-functional communication both inside and outside the Product organization
  • Implement and maintain effective data tracking mechanisms.
  • Demonstrate a meticulous eye for detail in all aspects of project management.
  • Identify and address potential issues or inconsistencies in project data.
  • Develop and implement program management best practices.
  • Optimize practices and processes to support ongoing cross-functional communication.
  • Be comfortable wearing many hats and able to work in an agile environment with changing priorities and critical deadlines, we move very fast!

Skills you’ll bring

  • 5+ years of experience in similar roles in project management with a strong emphasis on data accuracy.
  • Bachelor’s degree in a relevant field (Project Management, Business Administration, etc.) or equivalent practical experience.
  • Proven experience in project management with a strong emphasis on data accuracy.
  • Experience translating product strategies into program/project plans; including scope and dependency management, stakeholder management, deliverables (KPIs), schedule, risk management, and resource planning.
  • Deep understanding of the software product development lifecycle and ability to manage projects from start to finish using Agile and waterfall methodologies
  • Exceptional attention to detail and organizational skills.
  • Strong communication and interpersonal skills.
  • Program Management experience with more complex projects with multiple cross-functional dependencies.
  • Self-motivated, independent, and proactive; demonstrated creative and critical thinking capabilities; can quickly triage, prioritize, and lead under pressure

Preferred Qualifications

  • Experience in program management with a demonstrated ability to handle complex projects in a SaaS company. 
  • Familiarity with tools and methodologies related to project and program management.
  • Proven track record of successfully managing projects within a Product organization.

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7496139002
View More Show Me The Details
Jun 19, 2024
Product Marketing Manager - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the Role:
As a Product Marketing Manager, you will spearhead the development of our product’s core value propositions and key selling points, ensuring they resonate with our target audiences. Your role is pivotal in translating marketing strategies and industry-focused initiatives into impactful assets that support sales pipeline activities, deal closures, and overall company growth. As a member of the content team, you will have a significant impact on Dialpad’s overall positioning and the ability to work on several high-impact projects.

Responsibilities:

  • Development of Core Value Propositions: Create and refine the core messaging and selling points of Dialpad products to ensure they align with market needs and corporate objectives.
  • Process Development: Build and standardize repeatable, scalable processes with sales enablement for educating sales teams through always-on sales plays and programs.
  • Cross-functional Collaboration: Foster consensus, alignment, and engagement across multiple departments including Marketing, Sales and Product.
  • Keynote + Event Messaging: Work closely with our event and PR teams to create impactful slide deck presentations that our execs and champions will deliver.
  • Messaging and Positioning: Work with the Marketing and Product teams to lead the strategy and execution of messaging and positioning for target personas in collaboration with global Go-to-Market teams, Campaigns, Content, and Corporate Marketing.

Qualifications:

  • 5+ years of proven experience in product marketing within a tech-focused environment.
  • Exceptional communication and writing skills, with the ability to articulate complex product features into compelling marketable content.
  • Experience in creating strategic marketing content that translates into measurable business results.
  • Strong project management skills and the ability to manage multiple initiatives simultaneously.
  • Bachelor’s degree in Marketing, Communications, Business Administration, or related field. Advanced degrees or certifications in marketing or related fields are a plus.
  • A collaborative spirit capable of working effectively with cross-functional teams to drive results and align on common goals.

Why Dialpad?

Dialpad connects coworkers and customers, simplifies workflows, and helps businesses grow using the world’s first Ai-powered customer intelligence platform and our DialpadGPT proprietary Ai.

With Dialpad Ai, businesses of all sizes in any industry can automate a wide range of everyday tasks like note-taking during meetings, onboarding new sales reps, simplifying lead management, coaching support agents, measuring customer satisfaction, inferring CSAT scores, driving revenue, and delivering customer delight.

Apply Today
If you are driven by innovation, have a knack for creating engaging content, and want to contribute to a team making real-world impacts, apply to be Dialpad’s next Product Content Marketing Manager. Together, let’s redefine the future of work.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7496139002
View More Show Me The Details
Jun 19, 2024
Product Marketing Manager - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the Role:
As a Product Marketing Manager, you will spearhead the development of our product’s core value propositions and key selling points, ensuring they resonate with our target audiences. Your role is pivotal in translating marketing strategies and industry-focused initiatives into impactful assets that support sales pipeline activities, deal closures, and overall company growth. As a member of the content team, you will have a significant impact on Dialpad’s overall positioning and the ability to work on several high-impact projects.

Responsibilities:

  • Development of Core Value Propositions: Create and refine the core messaging and selling points of Dialpad products to ensure they align with market needs and corporate objectives.
  • Process Development: Build and standardize repeatable, scalable processes with sales enablement for educating sales teams through always-on sales plays and programs.
  • Cross-functional Collaboration: Foster consensus, alignment, and engagement across multiple departments including Marketing, Sales and Product.
  • Keynote + Event Messaging: Work closely with our event and PR teams to create impactful slide deck presentations that our execs and champions will deliver.
  • Messaging and Positioning: Work with the Marketing and Product teams to lead the strategy and execution of messaging and positioning for target personas in collaboration with global Go-to-Market teams, Campaigns, Content, and Corporate Marketing.

Qualifications:

  • 5+ years of proven experience in product marketing within a tech-focused environment.
  • Exceptional communication and writing skills, with the ability to articulate complex product features into compelling marketable content.
  • Experience in creating strategic marketing content that translates into measurable business results.
  • Strong project management skills and the ability to manage multiple initiatives simultaneously.
  • Bachelor’s degree in Marketing, Communications, Business Administration, or related field. Advanced degrees or certifications in marketing or related fields are a plus.
  • A collaborative spirit capable of working effectively with cross-functional teams to drive results and align on common goals.

Why Dialpad?

Dialpad connects coworkers and customers, simplifies workflows, and helps businesses grow using the world’s first Ai-powered customer intelligence platform and our DialpadGPT proprietary Ai.

With Dialpad Ai, businesses of all sizes in any industry can automate a wide range of everyday tasks like note-taking during meetings, onboarding new sales reps, simplifying lead management, coaching support agents, measuring customer satisfaction, inferring CSAT scores, driving revenue, and delivering customer delight.

Apply Today
If you are driven by innovation, have a knack for creating engaging content, and want to contribute to a team making real-world impacts, apply to be Dialpad’s next Product Content Marketing Manager. Together, let’s redefine the future of work.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7467165002
View More Show Me The Details
Jun 18, 2024
Contact Center Architect -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you’ll do 

In your first 30 days: 

  • You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings. 
  • You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support. 
  • You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the CCA role and the Professional Services team.

In your first 60 days: 

  • You’ll begin to shadow your team mates calls to get a good grasp of the Dialpad deployment process.
  • You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment. 
  • You’ll learn how to assist Dialpad’s customer’s Contact Center workflows, analytics, integration, and technical needs.

By 90 days: 

  • With the help of the Professional Services management team you’ll work directly with customers and lead their contact center deployments technical needs.
  • You’ll host admin training sessions for our customers, lead design workshops, help configure integrations, and start to troubleshoot complex issues as it relates to our clients contact center needs.

Who you are:

You're a customer centric, technical minded person who has a deep comprehension of networking, telephony networks, advanced contact centers and integrations using Rest APIs. You really enjoy technical challenges that come with onboarding new clients. You enjoy having a voice and being a team player.

Skills you’ll bring

  • Excellent grasp of various modern cloud communications platforms.
  • Experience with Business VoIP Telephony Services (On-Premise or SaaS).
  • Experience performing workshops and discovery sessions to identify business outcomes and develop contact center solutions.
  • Experience with deploying CCaaS Solutions.
  • Experience with the various industry and architecture strategies, frameworks and standards for contact center and omnichannel.
  • Experience with Rest APIs around setting up common Contact Center integrations.
  • Deep understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
  • Strong understanding and experience with: 
    • Network Infrastructure (Firewalls, Routers, Switches amp; Wireless); WAN Technologies (MPLS, VPLS amp; SD-WAN).
    • Data Center Technologies (Public amp; Private Clouds).
    • Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies).

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7452493002
View More Show Me The Details
Jun 17, 2024
Payroll Accountant -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your Role

As a Payroll Accountant, you will be part of the Dialpad Payroll Accounting Team, reporting to the Global Payroll Manager. You are detailed-oriented, self-motivated, a team-player and have exceptional customer service skills. Your responsibilities will include, but are not limited to supporting our international employees with all payroll relating activities, including management of timesheets, payroll processing and payment, partnering closely with cross-functional teams and external vendors for complete and accurate payroll processing and reporting, and preparing reconciliations and journal entries for accurate financial reporting of payroll activities.

What you'll do

  • Work with internal stakeholders and third-party vendors to process payroll accurately and timely for international employees, as well as create payroll cases and process off-cycle adjustments as necessary. 
  • Monitor Time amp; Attendance timesheets and processing for non-exempt employees, ensuring accuracy and policy compliance.
  • Directly assist with employee onboarding, including bank account set-up, payroll-related education, questions or issues for international employees.
  • Assist with external audits through providing supporting records, as well as preparing  reconciliations and summaries. 
  • Maintain organized and detailed payroll records, and ensure all payroll data and changes are accurately and completely reflected in the payroll and accounting systems.
  • Prepare journal entries and reconciliations for payroll activity and payroll relating accounts.
  • Perform month-end close activities, including monthly and quarterly balance sheet reconciliations for assigned payroll accounts, investigating and resolving any discrepancies.
  • Contribute to the development, documentation and maintenance of standard operating procedures.
  • Stay abreast of local compensation laws and regulations, and working with third-party vendors to ensure company compliance.
  • Assist in resolving payroll issues through research, analysis, knowledge of best practices and proposal of reasonable solutions.
  • Partner and build relationships with cross functional team members by providing timely responses to questions, issues and updates.
  • Assist in other payroll and accounting related duties as assigned.

Skills you'll bring

  • Bachelor’s degree in Finance or Accounting.
  • 5+ years of accounting experience (including payroll accounting support).
  • CPA or equivalent a plus.
  • Experience with accounting, tax and finance concepts relating to payroll.
  • Strong communication and interpersonal skills, including ability to work with internal and external parties while maintaining a high level of customer service.
  • Ability to work in a face-paced, dynamic, multi-priority environment while maintaining firm deadlines.
  • Proficiency with MS Excel (pivot tables, vlookups), MS Word and Google Sheets.
  • Strong organizational skills with the ability to handle workload fluctuations and multiple requests.
  • Strong analytical and problem solving skills.
  • Knowledge and mindset for automation and process improvements for scalability.
  • Ability to work independently and as part of a larger team.

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7343110002
View More Show Me The Details
Jun 17, 2024
Project Manager -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Our Product team collaborates with teams across Dialpad to deliver on our vision of transforming the way businesses communicate and collaborate. We are seeking an experienced, highly detail-oriented Project Manager to join Dialpad and assist our Product Managers in the development and delivery of new products and features across the product portfolio. 

Who you are

You will play a crucial role in ensuring that projects are executed and delivered effectively and efficiently, working closely with our Product Managers and facilitating cross-functional collaboration with Engineering, Design, Marketing and Support. The ideal candidate will possess excellent attention to detail and may also bring program management skills to handle more complex projects with cross-dependencies.

What You'll Do

  • Manage the planning, development and delivery of new product features, ensuring accurate and up-to-date project data across all relevant platforms and systems.
  • Lead and coordinate efforts to ensure alignment on project milestones, timelines and success metrics  across diverse teams, including product, design and engineering.
  • Facilitate cross-functional communication both inside and outside the Product organization
  • Implement and maintain effective data tracking mechanisms.
  • Demonstrate a meticulous eye for detail in all aspects of project management.
  • Identify and address potential issues or inconsistencies in project data.
  • Develop and implement program management best practices.
  • Optimize practices and processes to support ongoing cross-functional communication.
  • Be comfortable wearing many hats and able to work in an agile environment with changing priorities and critical deadlines, we move very fast!

Skills you’ll bring

  • 5+ years of experience in similar roles in project management with a strong emphasis on data accuracy.
  • Bachelor’s degree in a relevant field (Project Management, Business Administration, etc.) or equivalent practical experience.
  • Proven experience in project management with a strong emphasis on data accuracy.
  • Experience translating product strategies into program/project plans; including scope and dependency management, stakeholder management, deliverables (KPIs), schedule, risk management, and resource planning.
  • Deep understanding of the software product development lifecycle and ability to manage projects from start to finish using Agile and waterfall methodologies
  • Exceptional attention to detail and organizational skills.
  • Strong communication and interpersonal skills.
  • Program Management experience with more complex projects with multiple cross-functional dependencies.
  • Self-motivated, independent, and proactive; demonstrated creative and critical thinking capabilities; can quickly triage, prioritize, and lead under pressure

Preferred Qualifications

  • Experience in program management with a demonstrated ability to handle complex projects in a SaaS company. 
  • Familiarity with tools and methodologies related to project and program management.
  • Proven track record of successfully managing projects within a Product organization.

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7467165002
View More Show Me The Details
Jun 17, 2024
Product Marketing Manager - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the Role:
As a Product Marketing Manager, you will spearhead the development of our product’s core value propositions and key selling points, ensuring they resonate with our target audiences. Your role is pivotal in translating marketing strategies and industry-focused initiatives into impactful assets that support sales pipeline activities, deal closures, and overall company growth. As a member of the content team, you will have a significant impact on Dialpad’s overall positioning and the ability to work on several high-impact projects.

Responsibilities:

  • Development of Core Value Propositions: Create and refine the core messaging and selling points of Dialpad products to ensure they align with market needs and corporate objectives.
  • Process Development: Build and standardize repeatable, scalable processes with sales enablement for educating sales teams through always-on sales plays and programs.
  • Cross-functional Collaboration: Foster consensus, alignment, and engagement across multiple departments including Marketing, Sales and Product.
  • Keynote + Event Messaging: Work closely with our event and PR teams to create impactful slide deck presentations that our execs and champions will deliver.
  • Messaging and Positioning: Work with the Marketing and Product teams to lead the strategy and execution of messaging and positioning for target personas in collaboration with global Go-to-Market teams, Campaigns, Content, and Corporate Marketing.

Qualifications:

  • 5+ years of proven experience in product marketing within a tech-focused environment.
  • Exceptional communication and writing skills, with the ability to articulate complex product features into compelling marketable content.
  • Experience in creating strategic marketing content that translates into measurable business results.
  • Strong project management skills and the ability to manage multiple initiatives simultaneously.
  • Bachelor’s degree in Marketing, Communications, Business Administration, or related field. Advanced degrees or certifications in marketing or related fields are a plus.
  • A collaborative spirit capable of working effectively with cross-functional teams to drive results and align on common goals.

Why Dialpad?

Dialpad connects coworkers and customers, simplifies workflows, and helps businesses grow using the world’s first Ai-powered customer intelligence platform and our DialpadGPT proprietary Ai.

With Dialpad Ai, businesses of all sizes in any industry can automate a wide range of everyday tasks like note-taking during meetings, onboarding new sales reps, simplifying lead management, coaching support agents, measuring customer satisfaction, inferring CSAT scores, driving revenue, and delivering customer delight.

Apply Today
If you are driven by innovation, have a knack for creating engaging content, and want to contribute to a team making real-world impacts, apply to be Dialpad’s next Product Content Marketing Manager. Together, let’s redefine the future of work.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7492957002
View More Show Me The Details
Jun 17, 2024
Content Marketing Manager, Product - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the Role:
As a Content Marketing Manager, Product, you will spearhead the development of our product’s core value propositions and key selling points, ensuring they resonate with our target audiences. Your role is pivotal in translating marketing strategies and industry-focused initiatives into impactful assets that support sales pipeline activities, deal closures, and overall company growth. As a member of the content team, you will have a significant impact on Dialpad’s overall positioning and the ability to work on several high-impact projects.

Responsibilities:

  • Development of Core Value Propositions: Create and refine the core messaging and selling points of Dialpad products to ensure they align with market needs and corporate objectives.
  • Process Development: Build and standardize repeatable, scalable processes with sales enablement for educating sales teams through always-on sales plays and programs.
  • Cross-functional Collaboration: Foster consensus, alignment, and engagement across multiple departments including Marketing, Sales and Product.
  • Keynote + Event Messaging: Work closely with our event and PR teams to create impactful slide deck presentations that our execs and champions will deliver.
  • Messaging and Positioning: Work with the Marketing and Product teams to lead the strategy and execution of messaging and positioning for target personas in collaboration with global Go-to-Market teams, Campaigns, Content, and Corporate Marketing.

Qualifications:

  • 5+ years of proven experience in content marketing, with a strong focus on product communications within a tech-focused environment.
  • Exceptional communication and writing skills, with the ability to articulate complex product features into compelling marketable content.
  • Experience in creating strategic marketing content that translates into measurable business results.
  • Strong project management skills and the ability to manage multiple initiatives simultaneously.
  • Bachelor’s degree in Marketing, Communications, Business Administration, or related field. Advanced degrees or certifications in marketing or related fields are a plus.
  • A collaborative spirit capable of working effectively with cross-functional teams to drive results and align on common goals.

Why Dialpad?

Dialpad connects coworkers and customers, simplifies workflows, and helps businesses grow using the world’s first Ai-powered customer intelligence platform and our DialpadGPT proprietary Ai.

With Dialpad Ai, businesses of all sizes in any industry can automate a wide range of everyday tasks like note-taking during meetings, onboarding new sales reps, simplifying lead management, coaching support agents, measuring customer satisfaction, inferring CSAT scores, driving revenue, and delivering customer delight.

Apply Today
If you are driven by innovation, have a knack for creating engaging content, and want to contribute to a team making real-world impacts, apply to be Dialpad’s next Product Content Marketing Manager. Together, let’s redefine the future of work.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7452493002
View More Show Me The Details
Jun 14, 2024
Partner Account Manager - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

You will contribute to our global sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise—all teeming with unbridled passion and grit. Our representatives help businesses solve complex communications issues experienced by many around the world.

Dialpad’s Partner Account Managers are tasked with recruiting, enabling, and managing partners in their assigned territories.

Dialpad’s Channel team plays an essential role in our GTM motions. This team partners closely with our SMB, Mid-Market, and Enterprise teams to constantly improve our new customer acquisition and expansion of our customer base.  

Your role

As a Partner Account Manager of Channel Sales, you’ll be managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory.  You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners.  Our PAM teams work closely with the National Team as they are our program's new business and partner recruitment engine.

This position reports to our AVP of Partner Sales, and has the opportunity to be based in Austin. As this role supports our Central region partners, the position can be remote-based.

What you’ll do

  • You’ll be a go-to Dialpad expert for partners in your assigned territory.
  • Confident in presenting the Dialpad company presentation and product demonstration to channel partners.
  • You’ll recruit and onboard new channel partners by providing product training, solution demonstrations, and partner portal access.
  • You’ll be focused on building long-standing relationships with partners; consistently engaging with them to uncover and drive new business opportunities.
  • You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle.
  • You’ll be working closely with marketing to build partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community.
  • You will be an integral part of GTM motions

Skills you’ll bring 

  • 2+ years experience in channel management and/or technology sales.
  • Recent experience working for an emerging tech company.
  • Has met/exceeded own direct sales goals.
  • Must show a proven methodology to prospect and build a pipeline.
  • Experience driving the sales process across internal and external teams (channel, engineering, marketing, field).
  • Proven track record of sustained overperformance against sales quota and pipeline goals.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7487773002
View More Show Me The Details
Jun 14, 2024
Project Manager - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

As a crucial component within the expansive Professional Services organization, Dialpad’s Project Management team is instrumental in the success and retention of our customers starting on day 1 of their Dialpad journey. 

Dialpad’s Professional Services team is essential in educating and onboarding customers on Dialpad products. This team aligns closely with Sales, Customer Success, and Support to improve our product deployment and change management process.

Your role

As a Project Manager, you will own the full deployment process for your customers and play a crucial role in setting your customers up for success. Throughout each engagement, you will lead the customer through the Dialpad Deployment Methodology, managing all aspects of their deployment. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients at every step, making a lasting impact with each connection. You will be a subject matter expert, providing all customers with a world-class experience.

This position reported to our Senior Manager, Professional Services, and would be near one of our Dialpad hub locations. 

What you’ll do

  • You’ll master the Dialpad deployment methodology and the various tools you will use to assist our customers during deployment. 
  • You’ll lead deployment projects with customers in all segments implementing all Dialpad products and features, all focused on Dialpad Ai.
  • You’ll use various cloud platforms and tools to manage, track, and monitor your projects and customer health.
  • You’ll host admin training sessions for our customers, help configure integrations, support provisioning devices on Dialpad, and troubleshoot complex issues.
  • You’ll set clients up for success on their new communications platform. 
  • You’ll Partner with Dialpad Solution Architects to form a deployment team dedicated to customer success and project delivery.

Skills you’ll bring

  • Bachelor's degree or equivalent practical experience working with SaaS products.
  • PMP/PMI certification would be a plus
  • 5 - 7 years of previous Project Management experience, preferably in the VoIP or CCaaS or Telephony industry
  • Prior experience working with Smartsheets or a similar project-tracking platform
  • Thorough and detailed project hygiene to track all hours, and project tasks
  • Ability to lead project meetings, hold customers accountable, and have your finger on the pulse of multiple simultaneous customer projects
  • Expertise with Microsoft Office 365, G-Suite, Salesforce, Jira, and other cloud platforms
  • Ability to work cross-functionally, collaborating with Support, Customer Success, Marketing, Product and other teams when needed
  • Prior experience consulting with C-level executives and upper management to communicate implementation project issues, solutions, and workarounds
  • Exceptional escalation management and change management skill set

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7492957002
View More Show Me The Details
Jun 14, 2024
Client Account Executive, SMB -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

A Client Account Executive, SMB at Dialpad is responsible for providing best in class account management across a portfolio of existing Dialpad customers while growing YoY revenue.  Serving as a consultant to the client, the CAE will show the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute on a sales strategy for their book of business. They will be responsible for meeting/exceeding sales and revenue goals and objectives, overall customer relationship management and customer satisfaction. The CAE is ultimately responsible for making sure our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad. 

The CAE is a member of the Sales organization, will carry a revenue quota and will report directly to their front line sales leader.  

What you'll do

  • Focused on a portfolio of SMB customers, the SMB CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing and Dialpad Partners to grow our existing customer base
  • Create an account plan for how you will achieve your quarterly goals 
  • Cultivate relationships with our customers to gain insight into customer strategy and expansion plans 
  • Work leads and generate pipeline
  • Achieve or exceed quarterly revenue goals
  • Serve as a Dialpad expert and become a trusted advisor and resource for your customers 
  • Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad

Skills you'll bring

  • 1-3 years of sales experience in an ever-changing environment
  • Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background 
  • Ability to communicate, present and influence key stakeholders and decision makers 
  • Experience providing timely and accurate forecasts to sales leadership 
  • Excellent time management and organizational skills with the ability to track numerous details
  • Willingness to travel to customer locations or events as needed
  • SaaS sales background strongly preferred, bonus points for UCaaS/CCaaS
  • Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
  • Curiosity: Ability to get to know your customers’ business, internal teams and processes
  • Closing mindset: Get ahead of closing deals by asking closing questions early and often
  • Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from
  • High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7478249002
View More Show Me The Details
Jun 13, 2024
Business Strategy \u0026 Operations Manager - Denver
Dialpad - Denver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

The  Customer Experience (CX) Organization is aimed at delighting customers at every touchpoint.  We are dedicated to understanding and meeting the evolving needs and expectations of our customers.  We are committed to working collaboratively to deliver seamless and memorable interactions.

Your role

As a Business Strategy amp; Operations Manager, you’ll be a partner to our Chief Customer Officer, providing administrative and project management support.  You will work side by side with them, and play a key role in the day-to-day operations of a company in hyper-growth mode, to help increase productivity and drive effectiveness.

This position reports to our Chief Customer Officer, and the ideal candidate will be located in Denver, CO.

What you’ll do 

  • Project Management: Facilitate documentation and execution of the CX organization's strategic initiatives. Including but not limited to assisting in creating project plans, holding contributors accountable to deliverables and timelines, etc.
  • Document Management: Prepare and edit correspondence, reports, presentations, and other documents on behalf of the CCO
  • Communication Liaison: Serve as the primary point of contact for the CCO.
  • Calendar Management: Coordinate and manage the CCO's schedule, including arranging meetings, appointments, and travel arrangements.
  • Meeting Coordination: Organize and facilitate meetings, including preparing agendas, taking minutes, and ensuring follow-up on action items.
  • Relationship Management: Build and maintain effective relationships with internal and external stakeholders, including clients, partners, and team members.
  • Information Management: Manage and maintain confidential information with discretion and professionalism.
  • T amp;E Management Org-Wide: Oversee and manage the T amp;E budget for 300+ employees globally

Skills you’ll bring

  • Bachelor's degree in Business Administration or related field preferred.
  • 5+ years of proven experience as an Executive Administrative Assistant or similar role, supporting C-suite executives.
  • Exceptional organizational time and project management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
  • Excellent communication skills, both verbal and written, with a keen attention to detail.
  • Proficiency in Google Suite.
  • Strong interpersonal skills, with the ability to build rapport and collaborate effectively with diverse teams.
  • Discretion and confidentiality in handling sensitive information

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Colorado Salary Range
$86,600 mdash;$106,867 USD

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7496252002
View More Show Me The Details
Jun 13, 2024
Salesforce QA Engineer - Vancouver
Dialpad - Vancouver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

As a Senior Salesforce QA Engineer, you will be instrumental in the development, execution, and improvement of software testing strategies for our Salesforce environment. Your expertise in Salesforce CPQ and Lead-to-Cash processes will ensure that we deliver flawless solutions to meet business needs and enhance customer satisfaction.

What you’ll do

  • Develop and implement detailed testing strategies for Salesforce CPQ and Lead-to-Cash configurations to ensure functional and technical requirements are met.
  • Design, develop, and execute automation scripts using modern testing frameworks.
  • Lead the creation and execution of test plans, test cases, and test reports, ensuring comprehensive coverage of all features.
  • Identify, document, and track bugs, collaborating closely with the development team to facilitate timely fixes.
  • Participate in sprint planning, retrospectives and other key Agile ceremonies, providing insights and feedback that influence product quality.
  • Manage QA environments, coordinating with IT teams to ensure proper setup and availability.
  • Mentor junior QA analysts and lead cross-functional collaboration to enhance overall team performance and knowledge.
  • Continuously refine our QA processes and tools to improve efficiency, test coverage, and team capability.

Skills you’ll bring 

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Minimum of 5 years of experience in software quality assurance, with at least 3 years specifically in Salesforce environments.
  • Proven expertise in Salesforce CPQ and thorough understanding of the Lead-to-Cash process.
  • Strong experience with Salesforce testing tools and methodologies.
  • Proficiency in automated testing tools and scripting.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills, capable of working effectively in a dynamic, agile environment.
  • Must have Salesforce Certified Administrator certification.  Salesforce Certified Advanced Administrator, Salesforce CPQ Specialist are highly desirable. 

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range
$91,700 mdash;$113,300 CAD

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7302176002
View More Show Me The Details
Jun 13, 2024
Contact Center Architect -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you’ll do 

In your first 30 days: 

  • You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings. 
  • You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support. 
  • You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the CCA role and the Professional Services team.

In your first 60 days: 

  • You’ll begin to shadow your team mates calls to get a good grasp of the Dialpad deployment process.
  • You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment. 
  • You’ll learn how to assist Dialpad’s customer’s Contact Center workflows, analytics, integration, and technical needs.

By 90 days: 

  • With the help of the Professional Services management team you’ll work directly with customers and lead their contact center deployments technical needs.
  • You’ll host admin training sessions for our customers, lead design workshops, help configure integrations, and start to troubleshoot complex issues as it relates to our clients contact center needs.

Who you are:

You're a customer centric, technical minded person who has a deep comprehension of networking, telephony networks, advanced contact centers and integrations using Rest APIs. You really enjoy technical challenges that come with onboarding new clients. You enjoy having a voice and being a team player.

Skills you’ll bring

  • Excellent grasp of various modern cloud communications platforms.
  • Experience with Business VoIP Telephony Services (On-Premise or SaaS).
  • Experience performing workshops and discovery sessions to identify business outcomes and develop contact center solutions.
  • Experience with deploying CCaaS Solutions.
  • Experience with the various industry and architecture strategies, frameworks and standards for contact center and omnichannel.
  • Experience with Rest APIs around setting up common Contact Center integrations.
  • Deep understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
  • Strong understanding and experience with: 
    • Network Infrastructure (Firewalls, Routers, Switches amp; Wireless); WAN Technologies (MPLS, VPLS amp; SD-WAN).
    • Data Center Technologies (Public amp; Private Clouds).
    • Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies).

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7343110002
View More Show Me The Details
Jun 12, 2024
IT Systems Administrator (Atlassian, JIRA) -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
You will be part of a global IT support team that plays a key role in delivering IT services for the Dialpad family of employees across the world and various time zones. 

About the role

  • Dialpad is looking to add a member to the IT team as an Atlassian IT Systems Administrator to participate in driving the adoption, maintenance, and expansion of Atlassian tools here at Dialpad. We heavily use Jira Projects, Jira Service Manager, Confluence, and Jira Automations. 
  • This role is based in Argentina, and the successful candidate will be the local IT representative for the Global IT Team. 
  • Candidates should have experience in administering complex environments, migrating systems from other tools to Atlassian product suite, and building high-quality systems to support business operations. 
  • The person in this role should have strong technical skills, and be customer-focused, with superior organizational and prioritization management skills. 
  • Deliver best-in-class user support, delivering quick and efficient resolutions to requests and incidents. 
  • Design and support custom Jira workflows, fields, dashboards, and reports.
  • Support Jira, Jira service management, and Confluence administration including the creation and management of custom complex projects, workflows, schemes, and custom fields.
  • Establish and promote best practices for the usage of Atlassian tools and its security model.
  • Serve as one of the subject matter experts as well as develop, test and deploy upgrades for Jira, Jira service management, and Confluence.
  • Meet with stakeholders to perform requirements gathering, business process workflows, and process improvements for new and existing projects and configuration.
  • Strong written communication to support the creation and maintenance of internal technical documentation.
  • Work with group admins to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins.
  • Support and resolve issues with Atlassian Suite.

Candidate will be part of a larger IT Service Desk team and be available for user support, assisting with onboarding and offboarding tasks, responding to user requests and incidents. This role is office bound with hybrid possibilities as arranged and agreed with their reporting manager. The estimated time distribution is 60% Atlassian Administration work and 40% IT ServiceDesk duties. 

Skills you’ll bring

  • Bachelor’s degree in related field or equivalent combination of education and experience.
  • Excellent communication skills, client service focused.
  • Experience with Atlassian products. 
  • Experience with incident troubleshooting and escalation.
  • Familiarity with service delivery frameworks such as ITIL.
  • Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
  • Self motivated, independent, team player, and go getter attitude.  

Bonus if you have experience in:

Understanding of JIRA APIs and webhooks

  • Okta Workflows and Administration.

Microsoft Intune and Jamf Pro MDM tools

  • Google Cloud Workspace / GSuite.
  • MacOS, Windows 10, Windows 11 and ChromeOS. 

Dialpad benefits and perks

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7468691002
View More Show Me The Details
Jun 12, 2024
Japanese-Bilingual Customer Success Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team 

Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company.  The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you’ll do 

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Customer Success Advocate is expected to work cross-functionally with Sales, Marketing, Product, Engineering and Data Science to ensure consistent and strong customer message is embedded in everything we do.
  • Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
  • Conduct weekly admin webinars and onboardings and keep them up-to-date with our innovative product updates.
  • Create web-based technical documents and video-on-demand resources to streamline customer lifecycle engagement.
  • Retain long-term partnerships with customers by independently renewing successful customers.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Skills you’ll bring

  • At least N2 / Pre-advanced level Japanese proficiency.
  • Preferably with 1-5 years of experience in Customer Success.
  • Real passion for providing top-notch account management.
  • Strong written communication skills in both English and Japanese.
  • Excellent time management and organizational skills with the ability to track numerous details.
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.

Who you are 

  • Able to work core hours 9am - 6pm Japan Time.
  • Positive team player who embraces a team-first attitude and contributes to overall team success.
  • You enjoy tackling complex customer challenges and finding creative solutions.
  • Able to adapt quickly to an ever changing environment.
  • Process oriented - able to develop functional processes and adapt them quickly to meet changing demands.
  • Able to establish rapport and gain situational awareness quickly in single touch interactions with customers.
  • Experience with telecommunication or SaaS providers required.

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7240875002
View More Show Me The Details
Jun 12, 2024
Onboarding Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team aligns closely with Sales, Customer Success and Support to constantly improve our product deployment and change management process.

Your role

As an Implementation Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area, and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated by helping our customers achieve their desired objectives with buying into our advanced AI-powered products.

Your combined problem solving skills, relationship-building skills, and communication skills will be crucial in hearing our customer pain points and understand where our product can meet them.

What you'll do

  • Facilitate onboarding deployment for new customers and products purchased.
  • Host end-user and admin training sessions for customers to get them educated on Dialpad products and assist with change management.
  • Provide detailed walkthrough and train new customers with implementation and portal setup.
  • Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others and resolving customer issues though discovery and replication.
  • Drive customers to implement best practices.
  • Clearly communicate product configuration set up requirements and expectations with customers.
  • Act as the customers escalation point for any onboarding related issues.
  • Work on ad-hoc tasks as necessary.

Skills you'll bring

  • At least 2-3 years of working experience in Customer Onboarding, Software Implementation and Account Management.
  • At least 1 year experience configuring, updating and supporting VOIP solutions.
  • Preferable with experience in chat, handling multiple windows.
  • Excellent English communication skills.
  • Strong customer service orientation.
  • Ability to work independently with minimal management guidelines.
  • Organized, detail oriented and self-motivated.

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team. 

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7487773002
View More Show Me The Details
Jun 12, 2024
Senior SDET -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. As a Senior SDET you will join us in playing an essential role in testing the complex systems that support our products.  We work cross-functionally and across projects, collaborating closely with developers, designers, and stakeholders to positively impact the quality and performance of the platform to deliver a high-quality, reliable, and user-friendly product to end-users.

Your role

Dialpad’s Software Developer In Test is a skilled developer adept at building scalable test frameworks. A passionate quality leader with excellent written and verbal communication skills, capable of guiding a team to the automation paradise. You will be building and maintaining system-level test frameworks, including but not limited to API, UI, capacity, and performance tests.  You will lead design decisions and work closely with other senior developers.

What you’ll do

  • Design and develop flexible test frameworks to ensure automated coverage of all key user scenarios.
  • Plan, implement functional, regression and end-to-end tests, including at the UI, API and database levels.
  • Setup and execute test automation, derive KPIs and communicate test results.
  • Provide detailed failure analysis that allows for the rapid resolution of product or test code defects.
  • Develop and execute load and performance tests against a variety of product features and microservices.
  • Participate in software design discussions and reviews, helping developers add appropriate test hooks into the product.
  • Develop and execute a comprehensive test strategy.
  • Develop reliable and maintainable code, while finding creative and scalable solutions to challenging problems.
  • Mentor other engineers while staying on top of test and software development best practices.

What you’ll bring

  • 6+ years of software development experience, preferably building test automation frameworks for SaaS applications.
  • Strong programming experience, preferably in Python or Java or JavaScript.
  • Strong design experience including test plans and product design reviews.
  • Excellent written and verbal communication skills in English.
  • Comfortable communicating cross-functionally and with other teams in different geographies.
  • Direct experience applying testing methodologies, including regression, integration, load and performance testing.
  • Extensive knowledge of cloud technologies.
  • Experience in setting up CI/CD pipeline with Jenkins and GitHub
  • Server-side API testing, Integration testing and solid understanding of REST API’s

Technologies we use

  • Google Cloud Platform (GCP) including App Engine (GAE), Kubernetes (GKE, k8s) and Compute Engine (GCE)
  • Python, Vue, git, GitHub, Jira

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7481446002
View More Show Me The Details
Jun 12, 2024
Senior SDET -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. As a Senior SDET you will join us in playing an essential role in testing the complex systems that support our products.  We work cross-functionally and across projects, collaborating closely with developers, designers, and stakeholders to positively impact the quality and performance of the platform to deliver a high-quality, reliable, and user-friendly product to end-users.

Your role

Dialpad’s Software Developer In Test is a skilled developer adept at building scalable test frameworks. A passionate quality leader with excellent written and verbal communication skills, capable of guiding a team to the automation paradise. You will be building and maintaining system-level test frameworks, including but not limited to API, UI, capacity, and performance tests.  You will lead design decisions and work closely with other senior developers.

What you’ll do

  • Design and develop flexible test frameworks to ensure automated coverage of all key user scenarios.
  • Plan, implement functional, regression and end-to-end tests, including at the UI, API and database levels.
  • Setup and execute test automation, derive KPIs and communicate test results.
  • Provide detailed failure analysis that allows for the rapid resolution of product or test code defects.
  • Develop and execute load and performance tests against a variety of product features and microservices.
  • Participate in software design discussions and reviews, helping developers add appropriate test hooks into the product.
  • Develop and execute a comprehensive test strategy.
  • Develop reliable and maintainable code, while finding creative and scalable solutions to challenging problems.
  • Mentor other engineers while staying on top of test and software development best practices.

What you’ll bring

  • 6+ years of software development experience, preferably building test automation frameworks for SaaS applications.
  • Strong programming experience, preferably in Python or Java or JavaScript.
  • Strong design experience including test plans and product design reviews.
  • Excellent written and verbal communication skills in English.
  • Comfortable communicating cross-functionally and with other teams in different geographies.
  • Direct experience applying testing methodologies, including regression, integration, load and performance testing.
  • Extensive knowledge of cloud technologies.
  • Experience in setting up CI/CD pipeline with Jenkins and GitHub
  • Server-side API testing, Integration testing and solid understanding of REST API’s

Technologies we use

  • Google Cloud Platform (GCP) including App Engine (GAE), Kubernetes (GKE, k8s) and Compute Engine (GCE)
  • Python, Vue, git, GitHub, Jira

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7481447002
View More Show Me The Details
Jun 12, 2024
Content Marketing Manager, Product - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the Role:
As a Content Marketing Manager, Product, you will spearhead the development of our product’s core value propositions and key selling points, ensuring they resonate with our target audiences. Your role is pivotal in translating marketing strategies and industry-focused initiatives into impactful assets that support sales pipeline activities, deal closures, and overall company growth. As a member of the content team, you will have a significant impact on Dialpad’s overall positioning and the ability to work on several high-impact projects.

Responsibilities:

  • Development of Core Value Propositions: Create and refine the core messaging and selling points of Dialpad products to ensure they align with market needs and corporate objectives.
  • Process Development: Build and standardize repeatable, scalable processes with sales enablement for educating sales teams through always-on sales plays and programs.
  • Cross-functional Collaboration: Foster consensus, alignment, and engagement across multiple departments including Marketing, Sales and Product.
  • Keynote + Event Messaging: Work closely with our event and PR teams to create impactful slide deck presentations that our execs and champions will deliver.
  • Messaging and Positioning: Work with the Marketing and Product teams to lead the strategy and execution of messaging and positioning for target personas in collaboration with global Go-to-Market teams, Campaigns, Content, and Corporate Marketing.

Qualifications:

  • 5+ years of proven experience in content marketing, with a strong focus on product communications within a tech-focused environment.
  • Exceptional communication and writing skills, with the ability to articulate complex product features into compelling marketable content.
  • Experience in creating strategic marketing content that translates into measurable business results.
  • Strong project management skills and the ability to manage multiple initiatives simultaneously.
  • Bachelor’s degree in Marketing, Communications, Business Administration, or related field. Advanced degrees or certifications in marketing or related fields are a plus.
  • A collaborative spirit capable of working effectively with cross-functional teams to drive results and align on common goals.

Why Dialpad?

Dialpad connects coworkers and customers, simplifies workflows, and helps businesses grow using the world’s first Ai-powered customer intelligence platform and our DialpadGPT proprietary Ai.

With Dialpad Ai, businesses of all sizes in any industry can automate a wide range of everyday tasks like note-taking during meetings, onboarding new sales reps, simplifying lead management, coaching support agents, measuring customer satisfaction, inferring CSAT scores, driving revenue, and delivering customer delight.

Apply Today
If you are driven by innovation, have a knack for creating engaging content, and want to contribute to a team making real-world impacts, apply to be Dialpad’s next Product Content Marketing Manager. Together, let’s redefine the future of work.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7436332002
View More Show Me The Details
Jun 12, 2024
Full Stack Engineer - Bangalore
Dialpad - Bangalore

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Dialpad’s Professional Services development team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, including CRMs, ticketing systems and workforce management platforms which are catered to customer’s specific needs. Team works very closely with the customer, 3rd party platform and Dialpad core platform to provide custom solutions.

 

Using your problem-solving skills, creative development abilities and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

 

What you’ll do

 

Your role

As a FullStack Software Engineer in the Professional Service team, you will architect, develop, and maintain PS applications using modern full-stack technologies including Python, Vue.js amp; GCP. You will work closely with customers, Dialpad Developer platform team and 3rd party solutions to understand integration use cases and develop custom solutions.




In your first 30 days: 

  • You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings 
  • You’ll start to network with teams you will be working closely with such as Engineering, Customer Success, and Support 
  • You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the JR Developer role and the Professional Services team 
  • You’ll set up development environment on your local and understand the different integration platform
  • Learn about DialApp framework, GCP Project set up and CI-CD pipeline used Dialpad

In your first 60 days: 

  • You’ll begin to shadow your team mates calls to get a good grasp of the Dialpad’s API and integration process
  • You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers with customer integration
  • You’ll learn how to assist Dialpad’s customer’s integration needs
  • Learn how to conduct discovery calls, testing solutions and the Dialpad DIgital engagement product.

 

By 90 days: 

  • Conducting client discovery calls with Sales Representatives.
  • Meeting with clients to discuss their software integration needs.
  • Strategizing with the professional services team to create customized solutions.
  • Drafting and delivering presentations on targeted products.
  • Designing and installing customized software solutions for the client.
  • Testing the performance of the installed solution and fixing bugs.
  • Providing post-installation follow-ups.
  • Developing relationships and maintaining client relations.
  • Write clear and complete architectural design documents which are easily understood by other team members.
  • Provide estimates on technical resources and requirements necessary to plan and begin projects.
  • Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
  • You’ll create tools/ scripts that will monitor our Integration instances, which will alert us of problems that may be caused by API usage/ resources getting hogged by Integrations
  • Give larger-scale internal demos on new applications that you have completed 
  • Develop and maintain Dialpad’s Integration applications using modern technologies.
  • Write clean, modular, and maintainable code using best practices along with unit tests.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.

 

Who you are:

 

You're a customer centric, development minded person who has a deep comprehension of technology and developing integration solutions using Rest APIs. You really enjoy technical challenges that come with onboarding new clients. You enjoy having a voice and being a team player. 

 

Skills you will bring

  • 6+ years experience in Full-stack software engineering 
  • Strong experience in backend and front-end development, also preferably experience in any of the major cloud platforms ( GCP, AWS, Azure…)
  • Expert in at least one of the modern Backend amp; Frontend programming languages e.g. Python, Java, node.js, React, Vue.js, typescript
  • Strong experience Integrating with SaaS platforms using APIs.
  • Experience with building reusable and modular components for both the frontend and backend.
  • Experience with Agile development methodologies.
  • Strong debugging and troubleshooting skills.
  • Strong communication and mentorship skills
    • Nice to have: Technical Leadership skills
  • Nice to have
    • Understanding of authentication between SaaS platforms.

 

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, numerous integrations with third-party services

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7080705002
View More Show Me The Details
Jun 12, 2024
Business Strategy \u0026 Operations Manager - Denver
Dialpad - Denver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

The  Customer Experience (CX) Organization is aimed at delighting customers at every touchpoint.  We are dedicated to understanding and meeting the evolving needs and expectations of our customers.  We are committed to working collaboratively to deliver seamless and memorable interactions.

Your role

As a Business Strategy amp; Operations Manager, you’ll be a partner to our Chief Customer Officer, providing administrative and project management support.  You will work side by side with them, and play a key role in the day-to-day operations of a company in hyper-growth mode, to help increase productivity and drive effectiveness.

This position reports to our Chief Customer Officer, and the ideal candidate will be located in Denver, CO.

What you’ll do 

  • Project Management: Facilitate documentation and execution of the CX organization's strategic initiatives. Including but not limited to assisting in creating project plans, holding contributors accountable to deliverables and timelines, etc.
  • Document Management: Prepare and edit correspondence, reports, presentations, and other documents on behalf of the CCO
  • Communication Liaison: Serve as the primary point of contact for the CCO.
  • Calendar Management: Coordinate and manage the CCO's schedule, including arranging meetings, appointments, and travel arrangements.
  • Meeting Coordination: Organize and facilitate meetings, including preparing agendas, taking minutes, and ensuring follow-up on action items.
  • Relationship Management: Build and maintain effective relationships with internal and external stakeholders, including clients, partners, and team members.
  • Information Management: Manage and maintain confidential information with discretion and professionalism.
  • T amp;E Management Org-Wide: Oversee and manage the T amp;E budget for 300+ employees globally

Skills you’ll bring

  • Bachelor's degree in Business Administration or related field preferred.
  • 5+ years of proven experience as an Executive Administrative Assistant or similar role, supporting C-suite executives.
  • Exceptional organizational time and project management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
  • Excellent communication skills, both verbal and written, with a keen attention to detail.
  • Proficiency in Google Suite.
  • Strong interpersonal skills, with the ability to build rapport and collaborate effectively with diverse teams.
  • Discretion and confidentiality in handling sensitive information

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Colorado Salary Range
$86,600 mdash;$106,867 USD

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7478249002
View More Show Me The Details
Jun 12, 2024
Data Center Operations Technician - Denver
Telnyx - Denver


About Telnyx


Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a

private, global, multi-cloud IP network

, to bringing

hyperlocal edge

technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.



We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.



Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.


About you

You’re a Data Center, or Network Engineer that’s equally excited about the technical aspects of your role as much as your ability to mentor a growing team. You have demonstrated the ability to be hands-on in a data center while also thinking strategically about the big picture.  

The opportunity 

As the first hire on a team dedicated to Data Center Operations, this is an amazing opportunity to grow a team in a rapidly expanding organization. Responsibilities include:

  • Data Center Engineer for all deployment, and operations of Telnyx POPs (Point of Presence) and Data Center environments

  • Participate in efforts of the Data Center Operations in the deployment of future global POPs and Data Center environments  

Who we’re looking for 

  • Demonstrated experience in all aspects of rack, stack, power, and cabling

  • Fundamental understanding of Layer 1 networking

  • Hands on experience with networking and server equipment

  • Basic knowledge of network and server operating systems

    • Must be comfortable working with Linux, Networking operating systems, CLI systems, etc.

  • Background in troubleshooting connectivity problems

  • Willingness to travel up to 50% domestically and international

Bonus points for

  • Fundamental understanding of network Layers 2-4

  • Fundamental understanding of network hardware

  • Background in deploying and managing DMDW/CWDM connectivity

  • Background in deploying and managing cross connects

  • Background in carrier hotels

 

For Colorado residents:

Salary is in the range of $50,000 - $90,000 with benefits info below:

  • Share Options
  • 401(k): Human Interest Plan w/ 4% Company Match (Eligible After 3 Months)
  • Healthcare & Dental: Company Covers 50%
  • Flexible Paid Time Off (Flex PTO)
  • And More


 

#LI-RH1


Bring Your Authentic Self to Telnyx


Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 



We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 



You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?


Source: https://boards.greenhouse.io/telnyx54/jobs/5954975003
View More Show Me The Details
Jun 12, 2024
Senior Software Developer in Test - Kitchener
Dialpad - Kitchener

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

The Telephony Platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products.  On the Telephony Quality team, you play an essential role in testing the complex systems that support our products. We work cross-functionally and across projects, collaborating closely with developers and product managers to positively impact the quality and performance of the platform. 

Your role

Dialpad’s Software Developer In Test is a skilled developer early in their career and passionate about building scalable test frameworks. Someone with excellent written and verbal communication skills, capable of working with a team to found our automation strategy. You will be building and maintaining system-level testing frameworks, including but not limited to API, Load, and functional product testing.  You will lead design decisions and work closely with other senior developers.

This position reports to our Quality Engineering Manager in the USA.

What you’ll do

  • Design and develop flexible test frameworks to increase developer confidence.
  • Lots of test cases and client/service simulation development in Python.
  • Independently analyzing and troubleshooting advanced Python code and microservices.
  • Develop and implement reporting that will contribute to the rapid resolution of failures.
  • Develop and execute load testing against a variety of systems.
  • Participate in software design discussions, reviews, and test strategy sessions.
  • Develop and execute a comprehensive test strategy.
  • Publish and communicate test results and progress.
  • Mentor other engineers and your knowledge of automation and testing best practices.
  • Advocate for doing the right thing even if it’s difficult.

Skills you’ll bring

  • Strong programming experience in any top language, such as Python or Java
  • Strong experience designing and building scalable automation frameworks.
  • Highly organized with excellent written and verbal communication skills. Comfortable communicating cross-functionally and across management levels.
  • Direct experience applying testing methodologies, including regression, integration, load and performance testing.
  • Extensive knowledge of cloud technologies, including the testing of REST services.
  • Strong people skills as you'll work with other teams in different geographies.
  • Relevant experience working with RTP or SIP services is ideal.
  • Familiarity with Google Cloud Platform (GCP) and Virtual Servers
  • Hands-on expertise on various VoIP amp; TDM based testing tools like SIPp, Navtel, and Spectra2 is helpful.

 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7481446002
View More Show Me The Details
Jun 12, 2024
Senior Software Developer in Test - Kitchener
Dialpad - Kitchener

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

The Telephony Platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products.  On the Telephony Quality team, you play an essential role in testing the complex systems that support our products. We work cross-functionally and across projects, collaborating closely with developers and product managers to positively impact the quality and performance of the platform. 

Your role

Dialpad’s Software Developer In Test is a skilled developer early in their career and passionate about building scalable test frameworks. Someone with excellent written and verbal communication skills, capable of working with a team to found our automation strategy. You will be building and maintaining system-level testing frameworks, including but not limited to API, Load, and functional product testing.  You will lead design decisions and work closely with other senior developers.

This position reports to our Quality Engineering Manager in the USA.

What you’ll do

  • Design and develop flexible test frameworks to increase developer confidence.
  • Lots of test cases and client/service simulation development in Python.
  • Independently analyzing and troubleshooting advanced Python code and microservices.
  • Develop and implement reporting that will contribute to the rapid resolution of failures.
  • Develop and execute load testing against a variety of systems.
  • Participate in software design discussions, reviews, and test strategy sessions.
  • Develop and execute a comprehensive test strategy.
  • Publish and communicate test results and progress.
  • Mentor other engineers and your knowledge of automation and testing best practices.
  • Advocate for doing the right thing even if it’s difficult.

Skills you’ll bring

  • Strong programming experience in any top language, such as Python or Java
  • Strong experience designing and building scalable automation frameworks.
  • Highly organized with excellent written and verbal communication skills. Comfortable communicating cross-functionally and across management levels.
  • Direct experience applying testing methodologies, including regression, integration, load and performance testing.
  • Extensive knowledge of cloud technologies, including the testing of REST services.
  • Strong people skills as you'll work with other teams in different geographies.
  • Relevant experience working with RTP or SIP services is ideal.
  • Familiarity with Google Cloud Platform (GCP) and Virtual Servers
  • Hands-on expertise on various VoIP amp; TDM based testing tools like SIPp, Navtel, and Spectra2 is helpful.

 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7122564002
View More Show Me The Details
Jun 12, 2024
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