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Growth Product Manager -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

The Growth team is committed to the acquisition, engagement, and retention of our self-serve customers. At the unique intersection of the marketing and product teams, you will shape and design the customer experience for a segment that is integral to Dialpad’s success. 

What you will achieve

In your first 30 days:

  • Develop relationships with the team of engineers and designers you’ll be working with. They will have projects in flight, so you’ll get to know our product design, development, and launch processes.
  • Our team is very data driven. You’ll get to know our reporting in Domo, Salesforce, and Amplitude, and begin diving into the factors that influence our KPIs. 
  • Get to know our customer stories by sitting in on customer onboarding calls, going through the signup process yourself, and familiarizing yourself with best in class SaaS onboarding experiences. 

In your first 60 days: 

  • Manage improvements to the signup flow and in-app onboarding through the full project lifecycle, from ideation and design to communication and support after launch.  
  • Use qualitative and quantitative data, including feedback from customer-facing roles, to report on the impact of recently launched projects. Using this information, work with the growth manager to make recommendations for further improvements.

By 90 days: 

  • Work with the growth manager to develop short, medium, and long-term roadmap plans and drive prioritization decisions. 
  • Identify trends and insights in our KPI data, and raise them to the appropriate teams to help with forecasting and project planning. 
  • Continue to manage tests and iterations on our signup flow and onboarding experience, that result in revenue growth for the company. 

Who you are

  • You are a creative, passionate individual with 3-5 years of experience in product management (at a SaaS company preferred).
  • You are data driven and know how to align projects to key metrics.
  • You like digging into the data to find insights that drive solutions and new projects.
  • You are a creative problem solver and can think outside of the box to find new solutions. You are a team player with a knack for stakeholder management, who makes sure everyone on the team is aligned towards our goals.
  • You have excellent organizational skills, especially when it comes to balancing priorities, projects, and timelines.
  • You have great project management skills, and know how to align a team to work towards great outcomes for our customers and our business.

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5305131002
View More Show Me The Details
Oct 21, 2021
Senior Design Lead -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy.

We’re looking for a versatile design leader with experience building powerful visual systems and best in class user experiences. The Senior Design Lead will guide all projects in the Philippines and is responsible for the overall quality of work produced by the Filipino creative department. This role will have managerial responsibilities and oversee design and production of multi-channel brand assets. Collaboration is essential here; you’ll be working closely with the design team, developers, writers, and the larger marketing org. 

30 days

  • Embrace challenges and inspire new ways of thinking and approaching design problems
  • Manage the creative process and lead and direct production of marketing collateral for the Filipino team under the guidance of the creative director 
  • Work on a multi-disciplinary team in a highly collaborative environment with diverse perspectives and expertise
  • Translate marketing objectives into clear creative strategies
  • Ensure visual communication and brand standards are met
  • Review work, troubleshoot and provide feedback to creative teams
  • Remain actively involved in hiring and training creative staff
  • Take ideas from concept to build ready assets, employing sharp UX thinking, art direction, typography, storytelling, and systems design

60 days

  • Meet with internal clients and upper management to explain campaign strategies and solutions
  • Manage and cultivate the career development of staff members, including designers, art directors, and web designers

90 days

  • Understand our marketing team’s needs—learning the boundaries of our brand—while pushing them into new territories
  • Translate brand strategy into powerful visual identity systems from start to finish with a flexible, channel agnostic approach

QUALIFICATIONS

  • 8+ years of experience 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries because each Dialer participates in our success.

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5041826002
View More Show Me The Details
Oct 21, 2021
Senior Product Designer - Meetings -
Dialpad -

Hello from Dialpad!
As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Design @ Dialpad
Our company mission is to make communications easy, frictionless, unified, and intelligent and our Product Design team delivers on that mission, working cross-functionally with Product, Engineering, Marketing, Sales and Service to understand customer needs aligned with the whitespace in the market. We leverage data and research, Design Thinking, iterative testing and Lean UX to frame customer problems and define solutions that no other competitor is offering in the CCaSS and UCaSS space. Not only do we stand out because of our proprietary artificial intelligence engine, but we also happen to have a user experience that is recognized time and again by our customers as they move over from competitive offerings. Now is a fantastic time to be part of our team, as we enter the next phase of building an even more robust offering for our largest clients in need of a product that supports their every need in call centers, sales functions, and communications across their organization.

About The Role
Dialpad is seeking a Senior Product Designer who is passionate about helping to make communication better. Working with a strong team of Designers, Product Managers, and Engineers, this Designer will help us as we make Dialpad a best-in-class business communication tool.

A successful candidate will have an established background creating beautiful and intuitive customer-facing experiences. They utilize research to investigate problems and possible solutions. They design appropriate solutions, clearly articulating those decisions with their teams, and lead product discussions with their product manager and engineering counterparts. They possess strong communication skills—both synchronous and asynchronous. They are able to operate independently and proactively.

** This role requires fluent English. All candidates must have a portfolio attached in English or URL to English-translated site to be considered. **

Role Responsibilities

  • Build an understanding of Dialpad’s product architecture and distill it into elegant and intuitive interfaces and workflows.
  • Balance Dialpad’s existing visual and UX patterns to ensure a consistent, intuitive experience across the platform.
  • Work closely and collaboratively with Design, Product Management, and Engineering throughout the entire product lifecycle to design new features and products.
  • Quickly iterate on design solutions and ideas based on design critique sessions from peers or user research learnings.
  • Create beautiful, functional, and intuitive visual designs and workflows that work cross-platform.
  • Obsessively QA work with engineering and product management to ensure visual and UX adherence to the agreed upon solution, providing clear, actionable, and detailed feedback to your team for revisions.
  • Use strong verbal and written communication skills, both in one-on-one and group settings. Able to communicate complex ideas, goals, and problems in an accessible way even to those unfamiliar with a project.
  • Communicate work early and often, breaking down complex ideas, goals, and problems in an accessible way even to those unfamiliar with the project. 
  • Keeps discussions on-track and focused on delivering actionable next steps.
  • Mentor junior designers and work well alongside peers.
  • Identify user research opportunities (both qualitative and quantitative) to help support Product decisions and work closely with UX Research on those opportunities.
  • Use our existing Design System, "Dialtone", and contribute to it as needed.

About You

  • 5+ years product design experience
  • Strong interaction and visual design skills with an eye for details. Specifically strong understanding of information design, visual hierarchy, layout design, typography, color theory, and brand systems. (You must provide examples.)
  • Experience incorporating Design, Engineering, Product, and Research feedback and/or insights into your work.
  • Experience using design patterns, knowing when to adhere to patterns, and when to suggest pattern evolutions.
  • Strong oral and written communication skills and can work, discuss, and present well with teams, groups, and levels across the organization.
  • Experience working closely with engineering to develop, iterate, and ship high-end interactive solutions.
  • Ability and willingness to quickly produce concepts and test ideas.
  • Experience prototyping UI interactivity to help communicate your full vision for a feature, workflow, or solution.
  • Proficiency with Figma, Sketch, Photoshop, Illustrator, and other design and prototyping tools.
  • Has experience conducting user research interviews.
  • Has a strong desire to see how Designers can support the company’s goals, team initiatives, and the broader product vision.

Who will you work with?
Design Manager: The Design Manager helps the Product Designer through suggesting possible next steps from feedback, providing guidance on growth opportunities, championing their work with team members, and assisting them in their efforts to grow in their skills and abilities.

Product Design: The Product Designer works with all Product Design team members through providing constructive feedback, considering the big picture in their work, identifying when and where to ask and provide help to team members, adhering to and extending current design patterns, and assisting research efforts.

Product Management: The Product Designer works with Product Managers to help provide potential project solutions in the form of user workflows, artwork, prototypes, and conducting user research, as well as design and implement solutions that the team agrees to work on.

Engineering: The Product Designer works closely with Engineers to ensure all projects are visually and experientially implemented correctly, as well as track feature usage and share data findings with the team. 

Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5614383002
View More Show Me The Details
Oct 21, 2021
Partner Success Manager - Large Enterprise - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Partner Success, Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our Partner’s from their first call to their last (if there is one)!

What you will achieve

  • Lead all post-sales activities for Dialpad’s Partner’s through strong relationship-building, product knowledge, planning, and execution.
  • Cultivate and manage relationships with your portfolio of partners. You will be their voice and champion throughout the organization. 
  • Develop partner communication strategies that promote Dialpad’s relevance and ROI
  • Identify areas of improvement that will result in more efficient processes and an enhanced partner experience. 
  • Measure, report, and communicate on the success of the business and partner engagement. 
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,  and communicating performance metrics and insights. 
  • Exemplify an entrepreneurial bias that calls out important trends and surface key wins to executive leadership that will drive improvements for the partner business
  • Work cross functionally with  internal teams to maximise the partner experience – Product, Professional Services, Support, Sales, Marketing, and Leadership
  • Maintain a deep understanding of our solutions and speak with partners about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
  • Build relationships with Partners’ senior management to build trust and alignment between Dialpad and Partner
  • Understands Partners’ business: how they monetize, their growth strategy, their strategic initiatives and optimally position Dialpad as the partner of choice that can support their business objectives.

In your first 30 days: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS and Partner Success approach.
  • Work closely with your manager and teammates to get up to speed on all things CS and PS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your partners to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business. Manage any ongoing business objectives within set portfolio of partners
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days: 

  • Start conducting Business Reviews with partners to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the partner” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with partners and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Partner Success, and you geek out on exchanging best practices and tips with your team. 

Skills you will bring

  • 3 - 6 years of experience in Customer Success/Partner Success, Account Management or Sales
  • Experience with Large Enterprise Accounts 
  • Strong presentation, meeting facilitation, and written communication skills
  • Willingness to travel to customer locations (when/if logistically possible post COVID-19)
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
  • Be a self-starter that can work independently with little oversight.
  • Always be proactive in anticipating the needs of partners and address these in a timely and professional manner.
  • You are focused on the customer experience and the service level provided.
  • Ability to manage multiple projects and tasks simultaneously.
  • Highly organized and detail-oriented, with the ability to manage competing priorities.
  • You are passionate about your partners receiving exceptional support for themselves and their end-users.
  • You are always a team player and eager to lend a helping hand in a nimble organization.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5143238002
View More Show Me The Details
Oct 21, 2021
Senior Software Engineer - Python - Vancouver
Dialpad - Vancouver

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Responsibilities: 

  • Build the latest and greatest cutting edge communication technology.
  • Write, test, and deploy code into a fabric of real-time microservices.
  • Manage your time and drive the roadmap for your technical areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Requirements

  • 5+ years of industry and embedded development experience
  • A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design
  • Experience with SIP, RTP or other VoIP concepts
  • Experience with FreeSWITCH or other SIP stacks
  • Proficiency in C or C++ programming languages
  • Comfortable in a small, intense and high-growth startup environment

Technology stack: 

C/C++, REST, NoSQL, WebRTC, SIP

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5522932002
View More Show Me The Details
Oct 21, 2021
Ad \u0026 Conversion Designer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy.

We’re looking for an Ad amp; Conversion Designer to design and optimize our approach to online advertising. The Ad amp; Conversion Designer will work with a cross disciplinary team to translate marketing, brand and conversion goals into best in class user experiences that improve conversions. Candidates should be proficient in Figma, Adobe Creative Suite, UX best practices and should have a solid understanding of how the internet works (HTML, CSS, JS).

 

30 days

  • Work in a collaborative, fast pace environment with multiple collaborators
  • Working with the creative team to evolve approach to Ads and landing pages
  • Scope and design landing pages and ads
  • Manage and optimize landing pages, website calls-to-action (CTAs), and lead-generating forms
  • Assisting with content development
  • Creating wireframes, storyboards, sitemaps and screen flows
  • Developing personas and usage scenarios
  • Analyzing user feedback and activity, and iterating to enhance the user experience
  • Demonstrate a solid understanding of UX patterns and best practices
  • Employing industry and design best practice through website build process
  • Collaborate with front-end developers to ensure design intent is properly translated.
  • A/B test and continually measure the performance of CTAs
  • Design and usability QA
  • Liaise with Copywriters, Graphic Designers and Developers to ensure that tasks are completed on time
  • Collaborate with teams responsible for demand gen, web, blogging, email, social media, in order to optimize each conversion path
  • Optimize our marketing’s conversion paths

 

60 days

  • Make data-based design decisions on a daily basis
  • Play a key role in maintaining and improving our design system library
  • Work with other teams to meet company-wide targets
  • Conducting competitor and customer analysis
  • Consulting with stakeholders to understand goals and explaining research results
  • Analyzing user feedback and activity, and iterating to enhance the user experience
  • Optimize the lead-to-customer conversion rate
  • Increase funnel marketing efficiencies

 

90 days

  • Own the design and strategy for business phone system sign up
  • Working with marketing and research teams to incorporate brand elements and relevant market research findings into website
  • Demonstrate a solid understanding of our user journey and recommend solutions to improve the experience and ultimately boost conversions
  • Make data-driven and create a design testing framework to make consistent improvements

 

QUALIFICATIONS

  • 3-5+ years of experience 

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation 

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries because each Dialer participates in our success.

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5584415002
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Oct 20, 2021
Customer Outcome Manager -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Customer Success team by assisting new customers, uncovering market opportunities within existing customers, and getting the market talking about Dialpad! The global Success team is made up of Customer Advocacy, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex communications problems felt by everyone around the world.

What you will achieve

As a part of our customer advocacy team focused on a dynamic segment of customers you will partner with these customers to drive positive outcomes. As a Customer Outcomes Manager (COM) you will be responsible for driving customer growth, advocacy, adoption and success with a diverse growth segment. You will be able to articulate the value of Dialpad to inspire and support customer adoption and expansion. This is achieved by building positive relationships with multiple roles within their assigned customers, including senior executives.

In your first 30 days: 

  • You’ll learn everything Dialpad, you’ll work with our Enablement team to learn the ins and outs of our product and the unique value prop we offer to our customers .
  • You’ll become familiar with the systems and tools that help our team to perform, including, Salesforce, Outreach and more. 
  • You’ll become an expert in Dialpad culture while adapting your own unique style along the way
  • By the end of your first month, you’ll comprehend the ins and outs of the role of the team's mission.

In your first 60 days: 

  • You’ll start to understand your role, the product will become second nature and you’ll start to create your own style for engaging with our customer’s.
  • You’ll become an expert in our process and tools and will start to feel comfortable with your customers.

By 90 days: 

  • You’ll be fully ramped and will be fully engaged with our customers
  • You’ll be an expert on the team and new team members will start asking YOU for advice 
  • You’ll be providing recommendations on how the team can improve from an efficiency and effectiveness perspective
  • You’ll provide valuable customer insights back to our Leadership and Product teams

Who you are

You’re someone who is looking to jumpstart their career in SaaS Sales at a company that’s unique and growing. You’re a highly intelligent and motivated contributor who isn’t afraid of getting your hands dirty and is looking to work with like minded teammates. You’re scrappy and solutions oriented. You have some experience in customer facing roles or have a killer academic background that’s paved the way for this next step.

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5637119002
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Oct 20, 2021
Customer Support Representative, Tier 1 -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real-time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Responsibilities:

  • Become an expert in our products and service
  • Deliver amazing service and support to our users by providing fast and accurate responses
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Requirements:

  • College degree is required (technical degree is preferred)
  • Minimum of 5 years in customer support (additional work experience in a technical field is preferred)
  • Strong preference to having worked in the past for a well-known US company in support
  • Good home computer and internet connectivity a must (will be verified)
  • Excellent English skills a must (candidates will be turned down if their responses to the ad contain grammatical errors)

What you will achieve

In your first 30 days: 

  • You’ll complete our training course and be equipped to handle customer interactions across all our channels and platforms

In your first 60 days: 

  • You’ll be actively contributing to our teams goals around amazing customer support

In your first 90 days:

  • You’ll be participating in team meetings focused around strengths and weaknesses of our team’s performance against our key metrics
  • You’ll be able to provide recommendations for processes and system configurations that streamline service for our customers 

Who you are

This team is focused on supporting our partners who are supporting our product with their end users. As a great fit in this role, you will enjoy helping others solve complex problems and are able to drive issues to resolution while providing expectations about what the next steps are and who will execute them. You will have worked in a call center environment for a minimum of three years preferably processing incoming calls via a ticketing system in a SIP/Telco environment. Additionally, your background will ideally reflect some technical experience/knowledge surrounding LAN/WAN, Cloud technology and VoIP.

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

 



Source: https://boards.greenhouse.io/dialpad/jobs/5359344002
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Oct 20, 2021
Technical Support -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Key Responsibilities

  • Manage carrier escalations and trouble tickets, carrier interoperability, network monitoring, DID probes and test calls
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot technical/customer issues, escalate bug reports, and work cross-functionally to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management
  • Be proactive and identify opportunities for our team to provide better support, educate our users, and scale our support model

Key Requirements

  • 3+ years of experience with Customer Service and Telco/carrier 
  • Superb troubleshooting and problem-solving skills
  • Strong written and verbal skills
  • Self-starter with a strong work ethic and team player mentality
  • Native or professional level in Japanese
  • Business level in English

Technical Requirements

  • Knowledge of Cloud Technology is preferred
  • Experience and knowledge of ticketing systems such as Zendesk, Jira is a plus

Bonus Points (Preferred skills and knowledge)

  • BA/BS degree preferred
  • Deep understanding of network protocols (TCP/IP), SIP, VOIP etc.
  • COMP TIA Net+ and/or Sec+ certifications or a CCNA level or higher
  • Strong network skills, both LAN and WAN
  • Desk phone provisioning in a SIP environment
  • SIP messaging expertise; Wireshark expertise
  • Familiarity with enterprise security requirements and general enterprise IT
  • Understanding Telco carrier networks and interoperability
  • Wide knowledge of communication platforms, with knowledge of mobile networks

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore lt; gt; Sydney. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5638934002
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Oct 20, 2021
Web Designer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy.

We’re looking for a versatile web designer with a solid background in design, a passion for making and an eagerness to be part of a best in class team. The web Designer will work with a cross-disciplinary design team to elevate Dialpad’s website and brand assets. Candidates should be proficient in Figma, CS Suit, UX best practices and should have a solid understanding of how the internet works (HTML, CSS, JS).

 

30 days

  • Work in a collaborative, fast pace environment with multiple collaborators
  • Design engaging and responsive landing pages
  • Solid understanding of UX patterns and best practices
  • Efficiently build web assets
  • Partner with internal Marketing team, Copywriters, Graphic Designers and Developers to ensure that tasks are completed on time

 

60 days

  • Play a key role in maintaining and improving our design system library
  • Design and usability QA

 

90 days

  • Play a key role in maintaining and improving our design system library
  • Demonstrate a solid understanding of our user journey and recommend solutions to improve the experience and ultimately boost conversions

 

QUALIFICATIONS

  • 3-5+ years of experience 


Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation 

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries because each Dialer participates in our success.

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5497273002
View More Show Me The Details
Oct 20, 2021
Web Developer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. 

What you will achieve

In your first 30 days: 

  • As Dialpad’s newest web developer you’ll have made a direct impact on our web presence with your first set of updates, changes and enhancements
  • This all starts with your onboarding, learning the tools we use, setting up your environment and getting familiar with the code base
  • You will also spend time becoming familiar with our UberConference website, help centers, landing pages, international sites and personalizations 
  • You’ll create new landing pages for campaigns, A/B testing these pages and optimizing for improved conversion rates

In your first 60 days: 

  • You’ll have started the process of working with other stakeholders in the organization, including our design team, content creators and product managers
  • Regularly taking on tasks ranging from front end visual enhancements to building our new pages and sections of the website 
  • You will review other team members work; visually reviewing pages to make sure they align with the design to pixel perfection; performing browser compatibility tests and doing code reviews 
  • You will play a part in maintaining our web properties including performing regular maintenance, applying updates and fixes
  • You will deliver exceptional customer service by resolving urgent requests and responding to requests for help

By 90 days: 

  • You’ll have become fully immersed in the different Dialpad web properties and are able to address questions, make fixes or tackle new projects as they arise
  • At this point you will have had an opportunity to take ownership of projects, bring prototypes, content and designs to life with well crafted and well tested web pages 
  • Estimate timelines, develop plans and make recommendations on new projects 
  • You will be experienced with and regularly involved in deploying website updates
  • You will start developing a firm understanding of building well optimized web pages, working closely with our SEO team to insure well structured pages, optimizing images, adding analytics tracking, focusing on quick load times and website usability

Who you are

You’re an experienced Web Developer who will help us design and develop the next generation of features for the Dialpad website. You have an excellent analytical and technical aptitude with proven ability to solve complex problems. You have specialized or advanced expertise and are up on the latest web trends and technologies. Additionally, you’ve worked on large projects with multiple cross functional teams where you regularly contribute ideas to meet business objectives. You will play a critical part in defining and building our website, while working closely with a team of designers, product managers and other engineers.  

Necessary skills to be successful in this role include:

  • 3+ years professional web development experience. 
  • Expert use of Front End UI using JavaScript, JQuery,
  • HTML5, CSS 3.0, LESS/SCSS.
  • Experience with server side development and templating using TWIG, PHP, Python or similar language.
  • Strong grasp and experience with responsive web design and Bootstrap. 
  • Experience with cross-browser and cross-platform (Desktop, Mobile, etc.) development and testing. 
  • Experience optimizing front-end code for peak performance using speed and optimization testing tools (Pagespeed Insights, Lighthouse, Webpagetest, etc). 
  • Solid familiarity with modern front-end build pipelines and tools. 
  • Ability to understand business requirements and translate them into technical requirements. Previous experience with Version control with Git.
  • Join us, and have a huge direct impact on the quality of Dialpad’s growing products and services from day one!

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 





Source: https://boards.greenhouse.io/dialpad/jobs/5584138002
View More Show Me The Details
Oct 20, 2021
Cloud Ops Engineer - Bengaluru
Dialpad - Bengaluru

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. 

 

What you will achieve

 

In your first 30 days: 

  • Proactively monitor and take action to the alerts on Dialpad’s telephony and infrastructure platforms by executing standard resolution measures from the Incident Playbook.
  • Identify when monitoring and alerts indicate incidents and assume ownership of the closure of these incidents
  • Effectively communicate the status of incidents to the different stakeholders like Business, Customer support, etc
  • Work with Engineering teams to quickly resolve the incidents
  • Create tickets when incidents uncover a systemic problem in the platform and assign the tickets to the right stakeholder
  • Be part of the feedback loop to iteratively improve and optimize the monitors, alerts and standard procedures in the Incident playbook

Further On: 

  • Continue to iterate and improve the process and systems for better performance and optimizations.  
  • Working partnership the QA team as and when needed to validate new releases

Who you are

 

You are an experienced system administration or technical operations of a high scale production environment with 7+ years of experience. Leveraging strong working knowledge of computer networks (TCP, SSL, VPN, DNS amp; ICMP) and knowledge of linux systems, shell scripting.  With Strong english oral and written communication skills to partner with the Global Team. While having experience creating and maintaining technical documentation.

Bonus Skills:

  • A moderate ability to write code in any of Ruby, Python, Java, Go, JavaScript, or C, and a desire to get better at coding
  • One or more of the following certifications: CCENT, Network+, Linux+ or equivalent
  • Experience working with clouds like GCP, AWS

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.



Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5522763002
View More Show Me The Details
Oct 20, 2021
Urgent Requirement For Tech Lead ( Hybrid Model) - Noida
Provana - Noida


Job Title: Technical Lead –

Responsibilities:

1. Taking complete technical ownership as a lead for multiple clients, end-end implementation for IConnect247® Product including server setup, product configuration, data & payment gateway integration

2. Lead a team of developers, implementation & support engineers for effective & timely deliveries, essentially client specific releases/sprints consisting of customized feature/requirements, bug fixes, change requests, et al. through effective planning and execution

3. Engage in an effective manner with all stakeholders including the customers, vendors, the product team, customer engagement team, testing team, release team & the product development team

4. Manage & maintain proper documentation including checklists, manuals, SOPs, et al. around the implementation & support processes

5. Should be able to interpret and translate technical specification/information for other stakeholders

6. Perform research activities to recommend from time-to-time changes/upgrades needed for the overall improvement of the product/implementation process

7. Provide timely updates to your supervisor through daily/weekly/monthly reports

8. Take administrative responsibilities, as stipulated

Mandatory skills

1. Experience working in a product environment

2. At least 2+ years of prior experience in successfully delivering client implementation projects

3. Minimum 1+ years of experience in mobile application development using React/Angular/Reactive Native framework

4. Strong hands-on experience of 6+ years on .Net 4+, Entity Framework, REST API, HTML 5, CSS 3.0/SASS and related technology stack

5. At least 2+ years of experience on cloud services around web application development & configuration and distributed architecture

6. 2+ years of experience in software configuration & release management processes using Devops automation tools

7. Should be able to understand existing & new design database structure and troubleshoot issues around performance, query optimization, etc. for databases like SQL Server 2010+

8. Excellent communication skills

9. Strong team leadership skills & multi-tasking skills

10. Be process oriented and should have prior experience using any tools like Azure Devops, Jira, Bugzilla, etc.

11. Documentation skills

Desired skills

1. Knowledge/understanding of finance domain viz. Debt collection industry is highly desirable

2. Experience working with US customers is desirable

3. Experience working with .NET Core and cloud based applications using distributed architecture is desirable

4. Any experience in process automation tools will be added advantage

 

 

 

 

 

 

 



Key Skills

C#Team ManagementClient Relationship Management.NetTeam LeadingSQL ServerASP.Net MVC


Education

UG:Any Graduate

PG:Any Postgraduate

Doctorate:Any Doctorate


Source: http://careers.provana.com/job-listings-urgent-requirement-for-tech-lead-hybrid-model-provana-india-private-limited-noida-10-to-20-years-201021010005

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Oct 20, 2021
Senior Software Engineer - Python - Vancouver
Dialpad - Vancouver

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Responsibilities: 

  • Build the latest and greatest cutting edge communication technology.
  • Write, test, and deploy code into a fabric of real-time microservices.
  • Manage your time and drive the roadmap for your technical areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Requirements

  • 5+ years of industry and embedded development experience
  • A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design
  • Experience with SIP, RTP or other VoIP concepts
  • Experience with FreeSWITCH or other SIP stacks
  • Proficiency in C or C++ programming languages
  • Comfortable in a small, intense and high-growth startup environment

Technology stack: 

C/C++, REST, NoSQL, WebRTC, SIP

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5356238002
View More Show Me The Details
Oct 20, 2021
Senior System Administrator - Linux - Vancouver
Dialpad - Vancouver

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

If you enjoy tackling complex technological challenges, then our experienced Network Engineering team may be the team for you! We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future. 

What you will achieve

In your first 90 days:

  • Meet your manager and onboarding buddy who will assist you in getting started
  • Get to know a highly communicative and collaborative engineering team 
  • Get familiarized with Dialpad’s Global Data Centers, Systems, and Network Architecture
  • Design and deploy a cloud expansion strategy
  • Steer capacity planning and system performance
  • Design and deploy servers at scale into data centers around the globe

Beyond 6 Months:

  • Scout, evaluate and compare hardware options and collocation facilities
  • Setup new cages, racks, machines, and network equipment
  • Develop and maintain automation for a large fleet of servers
  • Work with vendors to obtain quotes, make purchases, and schedule services
  • Participate in an operations on-call rotation
  • Setup monitoring for server, network, and data center health
  • Troubleshoot technical challenges with hardware and software
  • Develop and maintain proper documentation for engineering staff

Who you are

As a Senior System Administrator who is familiar with Linux server hardware administration, network operations, cloud operations, and scripting, you will help establish and maintain a global web of data centers providing real-time communications to a rapidly growing user base. You’ll own the next generation design of our systems architecture and deploy servers at scale into data centers around the globe.  You will also be designing and deploying a cloud expansion strategy through capacity planning and system performance monitoring. 

Deep comprehension of different operating systems, especially Debian Linux, while administrating server hardware such as Dell / HP / IBM.  Experienced with networking technologies: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls. Leveraging at least one scripting or programming language such as bash, python, perl, etc.

Requirements:

  • BS in Computer Science/Engineering or equivalent technical discipline
  • Exceptional oral and written English communication
  • Able to travel on relatively short notice (~1w)
  • Able to travel to foreign countries including the US, EU and APAC

Bonus Points if you Have These:

  • Linux Foundation CS / RedHat CSA / SuSE CA or similar
  • Data center setup / deployment experience
  • Familiarity with Dell hardware and iDRAC remote machine management
  • Experience with configuration management tools such as Ansible, Puppet, Chef
  • Exposure to cloud platforms such as GCP or AWS
  • Python development training or experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5522932002
View More Show Me The Details
Oct 20, 2021
Customer Success Manager - SMB - Waterloo
Dialpad - Waterloo

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success team is the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our Small Medium Business (SMB) customers from their first call to their last (if there is one!). 

What you will achieve

In your first 30 days, you’ll: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Understand how the SMB Customer Success team fits into the greater Dialpad picture.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days, you’ll: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days, you’ll:

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You’re early in your Customer Success career, with less than 2 years of experience, and eager to get started in a fast-paced tech role. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5522727002
View More Show Me The Details
Oct 20, 2021
Customer Success Manager - SMB - Waterloo
Dialpad - Waterloo

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success team is the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our Small Medium Business (SMB) customers from their first call to their last (if there is one!). 

What you will achieve

In your first 30 days, you’ll: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Understand how the SMB Customer Success team fits into the greater Dialpad picture.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days, you’ll: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days, you’ll:

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You’re early in your Customer Success career, with less than 2 years of experience, and eager to get started in a fast-paced tech role. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5522757002
View More Show Me The Details
Oct 20, 2021
Director, Data Analytics -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Data team gathers insights from oodles of data using their innate curiosity and technical prowess—informing future products and helping our customers. You’ll work with a variety of teams across the company to provide counsel and recommendations on how to best drive forward global initiatives.

What you will achieve

In your first 30 days: 

  • Understand the data ecosystem that exists
  • Develop a thorough understanding of the tech stacks powering Dialpad's own product (various GCP apps), our CRM (Salesforce), marketing automation tools (Marketo amp; others), data warehouse (BigQuery), our data workload automation system (airflow, github), and the tools we use for understanding detailed usage of the product and the website (Amplitude)
  • Connect with leaders in all other departments and familiarize yourself with their roles and data needs, as well as current priorities and strategy
  • Develop a thorough understanding of the responsibilities and processes of all Analytics team members
  • Get oriented on all outstanding Analytics team deliverables and assume or delegate project leadership on each
  • Begin outlining needed additions to Dialpad's data dictionary

In your first 60 days: 

  • Oversee completion of all analytics project in flight as of your start date
  • Reassess stakeholder department needs with leaders and outline incremental improvements
  • Outline and oversee a new project to ingest and federate select data from Amplitude in the data warehouse
  • Continue building Dialpad's data dictionary and defining any new features needed to help users find, understand, and adopt official reporting and analysis into their management of their respective departments

By 90 days: 

  • Engage leaders in strategic planning to make incremental changes.
  • Make recommendations on areas of investment, people focus, new analytics needs.
  • Begin to augment existing processes, data pipelines, and analytics.
  • Align on future vision for the team and begin to execute to get there.

Who you are

You are a highly analytical, focused, and accountable individual who has a track record of overcoming major obstacles in analytics. You can create strong foundations for analytics across an enterprise, applying your knowledge and experience in data governance, building and configuring tech stacks, and a wide range of analytics. 

You take a high level of ownership for the work expected of your team and you stand behind the quality of the analytics your team produces. You place a high value on accuracy and business continuity, prioritizing the most business-critical work over all else when the need arises.

You are comfortable with being accountable for the accuracy of business performance metrics, even as the business constantly changes, and supporting a financial close process for monthly and quarterly reporting.

You also possess a high level of business acumen and have experience working with executive stakeholders in finance, marketing, sales, and a variety of other functions. This helps you to gather requirements from your stakeholders and prioritize the analytics work that will have the greatest positive impact for your partners.

Your Skills amp; Qualifications

  • Excellent skill and experience with Python
  • Highly proficient and experienced in SQL, with a long track record of building successful mission-critical data architecture and pipelines (BigQuery experience preferred)
  • Experience automating data workloads with tools such as Airflow, Prefect, dbt, or similar
  • Experience using version control for data operations
  • Experience working with virtualization technologies including VMs and containers (Kubernetes experience a plus)
  • Experience using and maintaining an integrated customer activity tracking platform such as Amplitude, Adobe Analytics, or similar
  • Several years experience as a leader of people in an analytics function
  • Experience performing or leading analytics in a SaaS or other subscription-based revenue model business
  • Excellent knowledge of SaaS metrics such as LTV, ACV, ARR, and others
  • Strong knowledge of data governance and experience in successfully applying a governance framework in an enterprise setting
  • Solid understanding of the functions of partner departments such as marketing, finance, sales, and software development
  • Knowledge of and experience applying machine learning and other models to provide insight to stakeholders as well as to inform product features or business processes

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





 

 



Source: https://boards.greenhouse.io/dialpad/jobs/5516866002
View More Show Me The Details
Oct 19, 2021
English Transcriber -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Data Annotation and Testing team supports the Automatic Speech Recognition and Natural Language Processing teams—providing them with the high-quality data they need to train their models.

What you will achieve

In your first 30 days: 

  • You'll develop a firm understanding of the types of conversations being had across the Dialpad suite of products.
  • You will be comfortable working with Dialpad's internal transcription platform. 
  • You will collaborate with your colleagues and the Automatic Speech Recognition team to gain an understanding of their data needs and areas of difficulty in the past.
  • You will have a working knowledge of the transcription conventions and tags used by Dialpad.
  • You will have working knowledge of the various datasets used by the Automatic Speech Recognition team including their unique characteristics.
  • You will have completed ~20 audio hours of transcription. 
  • By the end of your first month, you’ll understand the tools required to perform transcription and the team for which you will be providing high quality transcripts. 

In your first 60 days: 

  • You’ll continue providing high quality transcription for a variety of different types of audio including speakers of British and Australian English.
  • You will be able to provide feedback on the Dialpad internal transcription platform in order to improve the ease of use, speed and/or quality of transcription. 
  • You will collaborate with the Automatic Speech Recognition team in order to implement any feedback you have provided them about internal tooling.
  • You will have expert-level knowledge of the transcription conventions and tags used by Dialpad and understand the reasons behind their usage.
  • You will have expert-level knowledge of the various datasets used by the Automatic Speech Recognition team including their unique characteristics and their metadata.
  • You will have excellent knowledge of the unique terminology present in Dialpad audio.
  • You will know where to look for additional information related to the audio you are transcribing. 

By 90 days: 

  • You’ll continue providing high quality transcription for a variety of different types of audio.
  • You’ll have a firm understanding of the metrics your transcriptions are used to calculate.
  • You will be able to provide feedback on the transcription process and conventions to improve your work. 
  • You will be able to provide feedback on junior transcribers work as well as provide training for them as needed.

Who you are

You are a native-level speaker of English located in the United States or Canada.  You have solid experience transcribing business and/or phone call audio. You are detail oriented and able to easily follow conversations with multiple participants. You are comfortable performing transcription on even the most difficult types of audio, including quiet speakers, jargon-filled speech and different English dialects and accents. You are familiar with business terminology and skilled at performing research to identify any specialized words or phrases present in the audio you are transcribing. You are an expert at using context to inform the contents of your transcripts. You enjoy collaborating with diverse teams and are able to effectively communicate with both technical and non-technical team members. If you’re a native-level speaker in other languages as well, please let us know as we will be expanding our language offerings.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

 



Source: https://boards.greenhouse.io/dialpad/jobs/5583856002
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Oct 19, 2021
Motion Graphics Designer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. 

We’re looking for a motion graphics designer to support our business communications product. An ideal candidate will have strong technical skills and proven ability using top motion graphics software (e.g., Adobe CS, C4D, Blender, Figma). In addition, they’ll have advanced editing skills including experience with motion graphics, audio production, color correction, and 4K workflows.

 

30 days

  • Create and own Dialpad’s visual effect, animation, and motion graphic systems

 

60 days

  • Develop new frameworks and templates to streamline the production of videos and GIFs for web, social, and digital ads
  • Build an archive of product UI GIFs, launch videos, and demo videos highlighting our product truths

 

90 days

  • Partner with creative team members and key stakeholders on an ongoing basis to create content used across a variety of platforms, including web, mobile, social media, and more

 

QUALIFICATIONS

  • 5+ years of experience 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries because each Dialer participates in our success.

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5442223002
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Oct 19, 2021
SEO Specialist/Manager - Amsterdam
Telnyx - Amsterdam


About Telnyx

Telnyx is a global communications platform and partner that powers carrier-grade services on an in-house built,  private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

About Telnyx

At Telnyx, we’re working to democratize global access to real-time communications over the internet. We’re building a future where voice, messaging and wireless services can act as building blocks to facilitate high-fidelity, secure and modern modes of communication. In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Joining our team

We’re looking for a SEO (Search Engine Optimization) Specialist/Manager seeking to expand their global online marketing skill set in a rapidly-scaling environment. Based out of our canal-side Amsterdam office, you’ll be working within our marketing communications team and alongside talented Frontend Engineers, Growth Engineers, and Product Marketing Managers. The ideal candidate has a keen drive to research and execute on the evolving SEO landscape and the creativity and ambition to get Telnyx front and center in our customers’ browsers. Enthusiasm for the B2B technology industry, particularly for telecommunications, networking, and IoT will be a huge asset.

In this role, you will

The SEO Manager is responsible for increasing Q.o.Q. organic conversions primarily via organic and referral traffic.You will be busy building and executing on-page, and off-page, SEO strategies. 


  • Monitor our website (including subdomains) and provide daily reporting using an industry leading site crawler.

  • Work closely with our SEO Specialist to identify, prioritize and correct best practice violations as they relate to Google Webmaster Guidelines.

  • Conduct keyword research, outline content, and work with our Product Marketing team members to craft content with a goal of ranking on page one within months, not years.

  • Own our off-page (backlink) strategy and execution and train our Product Marketing team to generate backlinks from sites with high domain authority.

  • Partner with our UI Designer to continuously improve the organic user experience.

  • Assist with a variety of other SEO projects as needed.


After 3 months working with us, we expect consistent Q.o.Q. growth in the following areas: 


  • Organic Conversions: Conversions made via Google, Bing and other organic channels

  • Referral Conversions: Conversions resulting from earned links to our site

  • Domain Authority: Improved Domain Authority for all web properties

  • Total Domain Backlinks: The count of links you’ve earned

Skills we’re looking for

  • 3+ years experience planning and executing proven successful backlink campaigns.

  • 3+ years experience using aHrefs, semRush, Google Search Console, Bing Webmaster Tools, and other industry leading SEO software on a daily basis.

  • Experience with link prospecting tools like Pitchbox and BuzzSumo.

  • 3+ years experience with Google Analytics, Google Tag Manager, Domo.

  • Experience providing concise technical reporting to management and key stakeholders.

  • Basic understanding of HTML, CSS, JS and how they apply to building a world class CMS.

  • Ability to perform in a fast paced environment.

  • Bold/Confident -- Must be able to pick up a phone and call prospective webmasters to secure new backlinks.

  • Excited to learn new things and work on the cutting edge of web-based advertising.

  • Excellent relationship building, communication and negotiation skills.

  • In-depth knowledge of Google Webmaster Guidelines.

 

#LI-PS1


How we work

Telnyx is a diverse, inclusive organization focused on solving problems, building intelligently, and documenting our logic. We’re a CPaaS and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

Perks

  • Unlimited Paid Time Off (PTO) for full-time and contract employees

  • Annual professional development budget

  • Top-notch equipment

  • Fitness & wellness stipend

  • Monthly home cleaning stipend


You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/4715407003
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Oct 19, 2021
Partner Success Manager - Large Enterprise - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Partner Success, Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our Partner’s from their first call to their last (if there is one)!

What you will achieve

  • Lead all post-sales activities for Dialpad’s Partner’s through strong relationship-building, product knowledge, planning, and execution.
  • Cultivate and manage relationships with your portfolio of partners. You will be their voice and champion throughout the organization. 
  • Develop partner communication strategies that promote Dialpad’s relevance and ROI
  • Identify areas of improvement that will result in more efficient processes and an enhanced partner experience. 
  • Measure, report, and communicate on the success of the business and partner engagement. 
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,  and communicating performance metrics and insights. 
  • Exemplify an entrepreneurial bias that calls out important trends and surface key wins to executive leadership that will drive improvements for the partner business
  • Work cross functionally with  internal teams to maximise the partner experience – Product, Professional Services, Support, Sales, Marketing, and Leadership
  • Maintain a deep understanding of our solutions and speak with partners about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
  • Build relationships with Partners’ senior management to build trust and alignment between Dialpad and Partner
  • Understands Partners’ business: how they monetize, their growth strategy, their strategic initiatives and optimally position Dialpad as the partner of choice that can support their business objectives.

In your first 30 days: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS and Partner Success approach.
  • Work closely with your manager and teammates to get up to speed on all things CS and PS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your partners to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business. Manage any ongoing business objectives within set portfolio of partners
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days: 

  • Start conducting Business Reviews with partners to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the partner” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with partners and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Partner Success, and you geek out on exchanging best practices and tips with your team. 

Skills you will bring

  • 3 - 6 years of experience in Customer Success/Partner Success, Account Management or Sales
  • Experience with Large Enterprise Accounts 
  • Strong presentation, meeting facilitation, and written communication skills
  • Willingness to travel to customer locations (when/if logistically possible post COVID-19)
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
  • Be a self-starter that can work independently with little oversight.
  • Always be proactive in anticipating the needs of partners and address these in a timely and professional manner.
  • You are focused on the customer experience and the service level provided.
  • Ability to manage multiple projects and tasks simultaneously.
  • Highly organized and detail-oriented, with the ability to manage competing priorities.
  • You are passionate about your partners receiving exceptional support for themselves and their end-users.
  • You are always a team player and eager to lend a helping hand in a nimble organization.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5055237002
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Oct 19, 2021
Account Executive, Mid Market - Sydney
Dialpad - Sydney

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

About The Role

We’re seeking a Mid-Market Account Executive who can leverage their selling skills to uncover and develop new opportunities and expand our customer base in the Central region. The ideal candidate for this individual contributor role will thrive in a fast-paced, start-up environment while managing the entire sales process from prospecting to close.

Demonstrated success in exceeding sales objectives, knowing how to navigate complex deals with multiple decision makers and having a love for the thrill of the hunt is a recipe for success in this role!

Responsibilities

  • Lead customers through a sales cycle from initial inbound/outbound opportunity to close
  • Drive prospecting activities to uncover new opportunities and grow pipeline
  • Uncover unmet customer needs and incorporate customer feedback to drive better overall product experience
  • Increase effectiveness of tools and communication channels by recognising opportunities for innovation and proactively implementing new systems and processes
  • Work with cross-functional counterparts to improve the product's vision and drive growth initiatives

Requirements

  • 3+ years of inside technical sales experience
  • Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done
  • Excellent analytical and problem-solving skills
  • Experience in MEDDIC sales methodology preferred
  • BA/BS degree or equivalent practical experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Wellness

We offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.






Source: https://boards.greenhouse.io/dialpad/jobs/5631341002
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Oct 19, 2021
Support Representative, Tier 2 -
Dialpad -

Technical Support Engineer

Tier 2

 

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

As a member of the Technical Support Engineering team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

 

 

 

In your first 30 days: 

  • You’ll train first on the basics of Dialpad’s products, key features, and company culture.
  • You’ll then complete self-study activities that introduce best practices for advanced troubleshooting, and adopt best practices that will help you learn about the more technical details of how Dialpad’s products work.
  • You’ll participate in team meetings and direct or virtual side-by-side training with teammates.
  • You’ll become familiar with navigating our public and internal knowledge tools to find resources and best practices for various troubleshooting situations.
  • You’ll begin helping investigate quality and performance issues on Dialpad-compatible devices and customer networks.

 

 

 

In your first 60 days: 

  • You’ll be responsible for assigning yourself work from the queue and assisting customers with their issues.
  • You’ll receive performance feedback from your first 30 days and will work with your manager to identify what specific skills to focus your time developing for the next 30-day interval.
  • You’ll file feedback requests and bug reports, and will partner with product engineers to address customer-reported issues.
  • You’ll learn how to file tickets with our carrier partners and other third party vendors, and see them to completion.
  • You’ll begin filing tickets with product engineers and carrier partners for issues requiring additional follow-up.
  • You’ll begin training on outage handling best practices.

By 90 days: 

  • You’ll be responsible for proactively taking tickets from the queue and helping drive contacts to the appropriate resolution.
  • You may occasionally troubleshoot escalations about Dialpad meetings.
  • You’ll be able to meet our established service levels and productivity standards for ticket handling.
  • You’ll be managing communications effectively with a variety of internal teams, including Product Support, Engineering, and Customer Success.
  • You’ll manage carrier escalations and trouble tickets, deal with issues related to carrier interoperability, perform network assessments, and make test calls.
  • You’ll start preparation to join the emergency on call rotation for the team.
  • You’ll continue training on outage handling best practices and be available to provide support for any teammates who may be handling an outage.
  • You’ll be part of innovating methods to drive positive change in telephony escalations, including: improving support effectiveness, identifying ways to improve troubleshooting workflows, providing feedback about the onboarding experience, and participating in discussions about maintaining high quality service as the customer base grows.

Who you are

Our team is for people who enjoy working as communicators and interpreters at the interface between customers and product engineers. You are someone who loves to understand technical problems, identify the right troubleshooting path, and then share the key lessons of the investigation with the customer. As a Technical Support Engineer, you love to gain and share technical knowledge to help customers and product engineers, and to make a positive impact beyond just handling tickets.



Source: https://boards.greenhouse.io/dialpad/jobs/5599113002
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Oct 18, 2021
Senior Software Engineer in Test (SDET) - Bengaluru
Dialpad - Bengaluru

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

The Telephony platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products.  Our systems are evolving and we need quality experts to inject confidence and stability into that evolution.   

We are looking for a highly skilled developer who is adept at building scalable test frameworks. A passionate quality leader with excellent written and verbal communication skills, capable of guiding a team to the automation paradise.  If this is your type of paradise then you could be engineering automation systems that the development team will rely on daily.  

Who you are

  • Experienced in developing flexible test frameworks and tools that substantially increase developer confidence.
  • You work with cloud technologies, including the testing of REST services.
  • You implement automatic reporting that will contribute to rapid resolution of failures.
  • Capable of bringing together system testing with independently working components.
  • Develop and execute comprehensive test strategies.
  • You like mentoring other engineers about engineering, automation and testing best practices.
  • You independently analyze and troubleshoot advanced Python code and microservices.
  • You communicate and work cross-functionally and across management levels.
  • You advocate for doing the right thing even if it’s difficult.

What you will achieve

In your first 3 months: Fluency

  • You will develop a deep understanding of the technology stack, network traffic concepts and terminology.
  • You will have developed a strong understanding and strategy for the independent nature of our testing needs.
  • You will apply that strategy to design and start building an initial framework with reporting.
  • You will commit multiple high-value automated tests and start the process of addressing CI failures.

In your first 6 months: Mastery

  • You will contribute to design discussions and participate in code reviews. 
  • You will continuously learn and expand the automation testing framework. 
  • You will contribute to improving functional API documentation. 
  • You will take ownership of test failures to ensure our CI system stays reliable.
  • You will mentor and coordinate work with other SDETs
  • You will start to explore performance and other testing areas of testing needs.

Bonus if you have:

  • Knowledge of IP traffic concepts and terminology
  • Experience with VoIP, Telecommunication Systems, and Communication technologies
  • Familiarity with Google Cloud Platform (GCP), Docker or Kubernetes 
  • Build automation that developers can use locally. 
  • Hands-on expertise on various VoIP amp; TDM based testing tools like SIPp, Navtel, Spectra2 
  • Experience in load testing complex real-time communication platforms

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 

 



Source: https://boards.greenhouse.io/dialpad/jobs/5391031002
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Oct 18, 2021
Senior Software Engineer, Billing -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The billing engineering team builds scalable APIs and tooling to manage the full billing lifecycle for our customers. Engineers have a huge impact and work on features tied directly to the revenue that Dialpad brings in. This is a full stack engineering team, but the majority of work is on the backend side. The team builds backend billing features to bring in revenue, customer facing frontends that allow admins to manage their licenses, and automated tooling for our finance and support teams. It’s all about thinking big and scaling to the rapid growth we have with more users, calls, and resellers.

What you will achieve

In your first two months:

  • Meet your manager and onboarding buddy who will help you ramp up
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

  • You’ll join the close-knit billing engineering team and begin actively working on impactful and educational billing starter projects. For example: tooling that resellers can use to upgrade an account.
  • Projects are full stack, but lean more towards backend than frontend.
  • You’ll receive mentorship and code reviews from your peers on billing, including our experienced team lead who has been with Dialpad since the beginning. Your billing engineering peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

  • You’ll have a deeper understanding of billing concepts and the billing codebase so you can work on more complex, challenging projects.
  • You’ll work on projects that contribute to the billing team’s longer term quarterly goals.

One year and beyond:

  • You’ll actively contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.
    • Build reusable, well defined APIs that are consumed in product code.
    • Monitor for performance and accuracy of how we bill our customers.
    • Build automated tools to enable our customers and support teams to perform self-service billing operations.
  • You’ll learn how to do code reviews so you can share your knowledge with peers in the future.
  • Mentor new hires to help the team grow.

Who you are

You enrich the team through your engineering experience. You bring strong back-end engineering experience, and are driven to learn and contribute to the team. You’re the type of person who is really proud when you build a well designed, long term solution that saves everyone time in the long run.

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search
  • Python

Frontend

  • VueJS (single page application)
  • Electron

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5585004002
View More Show Me The Details
Oct 15, 2021
Senior Web Developer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. 

What you will achieve

In your first 30 days: 

  • As Dialpad’s newest web developer you’ll have made a direct impact on our web presence with your first set of updates, changes and enhancements
  • This all starts with your onboarding, learning the tools we use, setting up your environment and getting familiar with the code base
  • You will also spend time becoming familiar with our UberConference website, help centers, landing pages, international sites and personalizations 
  • You’ll create new landing pages for campaigns, A/B testing these pages and optimizing for improved conversion rates

In your first 60 days: 

  • You’ll have started the process of working with other stakeholders in the organization, including our design team, content creators and product managers
  • Regularly taking on tasks ranging from front end visual enhancements to building our new pages and sections of the website 
  • You will review other team members work; visually reviewing pages to make sure they align with the design to pixel perfection; performing browser compatibility tests and doing code reviews 
  • You will play a part in maintaining our web properties including performing regular maintenance, applying updates and fixes
  • You will deliver exceptional customer service by resolving urgent requests and responding to requests for help

By 90 days: 

  • You’ll have become fully immersed in the different Dialpad web properties and are able to address questions, make fixes or tackle new projects as they arise
  • At this point you will have had an opportunity to take ownership of projects, bring prototypes, content and designs to life with well crafted and well tested web pages 
  • Estimate timelines, develop plans and make recommendations on new projects 
  • You will be experienced with and regularly involved in deploying website updates
  • You will start developing a firm understanding of building well optimized web pages, working closely with our SEO team to insure well structured pages, optimizing images, adding analytics tracking, focusing on quick load times and website usability

Who you are

You’re an experienced Web Developer who will help us design and develop the next generation of features for the Dialpad website. You have an excellent analytical and technical aptitude with proven ability to solve complex problems. You have specialized or advanced expertise and are up on the latest web trends and technologies. Additionally, you’ve worked on large projects with multiple cross functional teams where you regularly contribute ideas to meet business objectives. You will play a critical part in defining and building our website, while working closely with a team of designers, product managers and other engineers. 

Necessary skills to be successful in this role include:

  • 5+ years professional web development experience.
  • Expert use of Front End UI using JavaScript, JQuery, HTML5, CSS 3.0, LESS/SCSS. 
  • Experience with server side development and templating using TWIG, PHP, Python or similar language. 
  • Strong grasp and experience with responsive web design and Bootstrap.  
  • Experience with cross-browser and cross-platform (Desktop, Mobile, etc.) development and testing.  
  • Experience optimizing front-end code for peak performance using speed and optimization testing tools (Pagespeed Insights, Lighthouse, Webpagetest, etc).  
  • Solid familiarity with modern front-end build pipelines and tools.  
  • Ability to understand business requirements and translate them into technical requirements.
  • Previous experience with Version control with Git.

Join us, and have a huge direct impact on the quality of Dialpad’s growing products and services from day one!

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5173205002
View More Show Me The Details
Oct 15, 2021
Senior Software Engineer in Test (SDET) - Bengaluru
Dialpad - Bengaluru

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

The Telephony platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products.  Our systems are evolving and we need quality experts to inject confidence and stability into that evolution.   

We are looking for a highly skilled developer who is adept at building scalable test frameworks. A passionate quality leader with excellent written and verbal communication skills, capable of guiding a team to the automation paradise.  If this is your type of paradise then you could be engineering automation systems that the development team will rely on daily.  

Who you are

  • Experienced in developing flexible test frameworks and tools that substantially increase developer confidence.
  • You work with cloud technologies, including the testing of REST services.
  • You implement automatic reporting that will contribute to rapid resolution of failures.
  • Capable of bringing together system testing with independently working components.
  • Develop and execute comprehensive test strategies.
  • You like mentoring other engineers about engineering, automation and testing best practices.
  • You independently analyze and troubleshoot advanced Python code and microservices.
  • You communicate and work cross-functionally and across management levels.
  • You advocate for doing the right thing even if it’s difficult.

What you will achieve

In your first 3 months: Fluency

  • You will develop a deep understanding of the technology stack, network traffic concepts and terminology.
  • You will have developed a strong understanding and strategy for the independent nature of our testing needs.
  • You will apply that strategy to design and start building an initial framework with reporting.
  • You will commit multiple high-value automated tests and start the process of addressing CI failures.

In your first 6 months: Mastery

  • You will contribute to design discussions and participate in code reviews. 
  • You will continuously learn and expand the automation testing framework. 
  • You will contribute to improving functional API documentation. 
  • You will take ownership of test failures to ensure our CI system stays reliable.
  • You will mentor and coordinate work with other SDETs
  • You will start to explore performance and other testing areas of testing needs.

Bonus if you have:

  • Knowledge of IP traffic concepts and terminology
  • Experience with VoIP, Telecommunication Systems, and Communication technologies
  • Familiarity with Google Cloud Platform (GCP), Docker or Kubernetes 
  • Build automation that developers can use locally. 
  • Hands-on expertise on various VoIP amp; TDM based testing tools like SIPp, Navtel, Spectra2 
  • Experience in load testing complex real-time communication platforms

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 

 



Source: https://boards.greenhouse.io/dialpad/jobs/5173216002
View More Show Me The Details
Oct 15, 2021
Administrative Coordinator, Events -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

 

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

In this role, you will work closely with the Director of Events as well as the HR Business Partner to handle various administrative and event support work. This entry level position requires an individual who enjoys learning new things and can juggle multiple tasks in a fast-paced environment. He or she must demonstrate an exacting attention to detail, a positive can-do attitude, and a willingness to work as part of a team.

Responsibilities:
  • Provide administrative support to the Director of Events, HR Team, and Sales Team
  • Additional support will be provided to the overall Marketing team
  • Manage various budgets and prepare budget forms
  • Maintain relationships for events and vendors (input and update data, create lists, and process)
  • Manage reservations for in-person events and meetings, as well as track revenues and expenses for same
  • Support HRBP with all internal events and manage in office needs for meetings and client guests

Requirements:
  • At least 2 years of experience as event coordinator or similar administrative role
  • Sense of ownership and pride in your performance and its impact on company’s success
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management and organizational skills
  • Great interpersonal and communication skills
  • Experience with budgeting, media planning, sponsorships, and SEO/SEM

 

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/administrative-coordinator-events/
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Oct 14, 2021
Velocity Field Technician - Charlotte, NC -
Velocity -


Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:



  • Like to Travel



  • Don’t mind heights, ladders, or confined spaces



  • Can efficiently use basic tools and have basic construction skills



  •  Have a customer service focus and can interact with others professionally



  • Manage your time well independently



  • Enjoy problem solving and facing new challenges



  • Are comfortable utilizing remote support



  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax



Duties and Responsibilities:



  • Service/install equipment at customer locations across US



  • Ensure the job site operates to Velocity and customer standards



  • Effectively and professionally communicate and interact with internal and external customers



  • Troubleshoot and diagnose managed devices



  • Repair, maintain, and install telecommunications infrastructure



  • Responsible for managing helper technicians and ensuring they follow all established processes



  • Display professional presentation at all times at customer sites



  • Complete additional tasks as required



Qualifications, Experience and Education:



  • Minimum High School Diploma/GED



  • Minimum of 2 years steady work experience



  • Able to obtain certifications required for aerial lifts



  • Must have valid drivers license and able to be insured



Preferred candidates will have the following experience and education:



  • 2 years in installation, field services or similar background



  •  Familiarity with basic hand tools



Aside from working with a great team we offer some additional benefits:



  • Affordable Medical, Dental, Vision insurances that are available first day of the month after hire



  • Generous Paid Time Off



  •  9 Company Paid Holidays



  • 401K with an employer match that’s 100% vested day one



  • Company sponsored Life Insurance and STD/LTD coverage



Velocity delivers customized managed services such as IT support, network management, voice and data connectivity, 

multinational data networking,

 on-site repairs and service, field project rollouts and implementations, free-to-guest TV and Wi-Fi solutions, digital signage and DOOH media solutions, and more in the retail, hospitality, healthcare, and entertainment industries. Founded in 2005, Velocity is a privately held company headquartered in Holland, Ohio. Today, the company has approximately 500 employees, 13 redundant data centers, 5,500+ certified technicians throughout the U.S., and 450 carrier agreements and is a CLEC in all 50 states. For more information, visit 

www.velocitymsc.com



 

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7887ac7c5da37d017c8039f3c01d9c&source=&lang=en

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Oct 14, 2021
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