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Showing 1 to 30 of 643 Postings

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Mid-Market Account Executive - Austin
CallFire - Austin
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1308300&&&nohd#job
May 27, 2020
Sr Business Data Analyst - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295221&&&nohd#job
May 27, 2020
Business Development & Strategy Internship- Remote - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1306638&&&nohd#job
May 22, 2020
Trainer - Indianapolis
Inktel - Indianapolis
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Driven by our Passion for People, our Trainers are experts at helping our team members grow and develop into better customer service professionals. At Inktel, connecting with people in a way that is meaningful to them is our bread and butter—and our training team consistently performs at a high level. Trainers report directly into the Director of Training. They are primarily responsible for facilitating learning via classroom instruction for new hires and current employees.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.

Qualifications:
  • Proven track record of ALL of the following:
    • [S]ervice
    • [T]enacity
    • [R]esponsibility
    • [I]ntegrity
    • [V]ersatility
    • [E]ntrepreneurship
  • Minimum 3 - 5 years of professional classroom facilitation; experience in a training capacity.
  • Exceptional facilitation, presentation, and listening skills.
  • Excellent verbal and written communication skills, attentive to detail.
  • Highly proficient in time management, organization, planning and prioritization.
  • Proven initiative, positive attitude, team-oriented, self-motivated and highly enthusiastic.
  • Ability to manage changing tasks/projects simultaneously; meet deadlines and adapt to a changing business environment.
  • Demonstrate professional and independent discretion and judgment.
  • Strong interpersonal skills and ability to establish rapport.
  • Committed to excellence, has strong work ethics and takes pride in their work.
  • Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Outlook.
  • Ability/willingness to travel locally and domestically. Ability to work a flexible schedule to support training program needs.
  • Bilingual a plus – Fluent in English and Spanish.

Responsibilities:
  • Be a STRIVE cultural ambassador and promoter
  • Facilitate learning via classroom instruction; incorporate a variety of presentation methods and applications to accommodate adult learning styles.
  • Training topics will include customer service training and technical training (multiple software systems).
  • Deliver new hire training programs; provide creative, effective classroom instruction throughout the organization.
  • Manage classroom environment, analyze results and identify gaps in training needs.
  • Contribute to the overall success of the Training Department by identifying ways to continuously improve the learning process.
  • Ensure all employees comply with all established company policies and procedures
  • Communicate all activities, deficits, hours, and issues that occur during the training to the Corporate Training Manager immediately to account stakeholders daily.
  • Maintain documentation and records related to training classes and trainee performance.
  • Perform various other tasks as assigned.
  • Prepares statistical reports to evaluate performance of and monitor progress of trainees.
  • Ability to motivate and maintain high morale in self and others.
  • Provide Floor Support and On-the-Job Training as needed.

Salary & Benefits:

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*8379D08EAFB1794B
May 20, 2020
Lead Front-End Engineer - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1236541&&&nohd#job
May 15, 2020
Lead Angular Engineer - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1236541&&&nohd#job
May 12, 2020
Contact Center Director - Brooklyn
Older Adults Technology Services - Brooklyn
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Older Adults Technology Services, Inc. (OATS) is an award-winning social change organization that is a recognized national leader in the aging and technology field. Based in Brooklyn with operations in five different states, we’re a dynamic, entrepreneurial, and results-driven team looking for a highly-motivated individual to lead a new major initiative.

The
Contact Center Director
will be responsible for the overall direction, implementation, and daily operations of a new contact center (i.e., call center) that will provide telephone and possibly other channel support to older adults in NYC who are seeking training and advice on the use of mainstream technology and digital resources.  The contact center will complement OATS’ other program offerings, which are marketed under the Senior Planet brand, and include in-person group classes, virtual online training sessions, and a range of other programming, all based upon the high-quality curriculum and content that OATS develops especially for older adult learners who are seeking to harness technology to improve the experience of aging.

Responsibilities

Contact Center Design and Start Up

  • In collaboration with senior leadership, develop an overall strategy for the contact center

  • Research technical infrastructure required to meet strategic need and make recommendations on overall requirements

  • Interface with potential vendors.  Vendor selection.

  • Scale the New York City operation to a national model by end of year

Operations

  • Rapidly develop a detailed project plan that takes the initiative from inception through to operational 

  • Creates standard operations procedures and accompanying manual for daily management of Center including technical aspects, staffing and staff training, customer service goals, quality control, and metrics/reporting

  • Design staffing plans based on anticipated and ongoing needs of the center utilizing both paid trainers and possibly qualified volunteers

  • Report on center metrics to key internal and external stakeholders, measuring results and service quality while providing timely feedback to center operations

Customer Service

  • Works with other program staff to expand contact center services to meet Member needs

  • Establish and manage contact center’s service objectives and metrics

  • Design and implement customer satisfaction surveys

  • Lead the development of a contact center training plan including onboarding in current procedures, productivity standards, coaching and performance review

Requirements

  • Bachelor’s degree required; advanced degree preferred

  • 5+ years call center experience with a focus on technology solutions, the customer experience, and hands-on operational management

  • Proficient in Salesforce, CRM management, Google Suite, Microsoft Suite and other relevant hardware and software solutions

Salary

This is a full-time position, with a salary of $80,000-$90,000year. OATS offers full-time employees a generous package of leave time (three weeks vacation and ten sick/personal days per year), free health insurance and ancillary benefits, professional development and growth opportunities, and an exciting, collegial work environment. 

To Apply

Please send a resume and cover letter in .pdf format to jobs@oats.org. Put “Contact Center Director” in the subject. 

The Organization

OATS is an award-winning New York City-based nonprofit with a mission to “harness the power of technology to change the way we age.” Founded in 2004, OATS celebrates “aging with attitude” and is an innovative national leader in improving the lives of older adults by providing free access to mainstream digital technologies, free intensive and high-quality technology training, and the opportunity to join a thriving community of tech-enabled seniors who are improving their health, making social connections, strengthening their finances, engaging on civic issues, and embarking on journeys of creative expression and lifelong learning. OATS manages 23 community-based technology centers in neighborhoods throughout the five boroughs of New York, including the country’s first full-service technology-themed community center for people aged 60 and older, and publishes SeniorPlanet.org, a popular website focused on aging well with technology.  OATS is committed to maintaining a diverse environment and is an equal opportunity employer. 

All qualified individuals are encouraged to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

May 7, 2020
Quality Assurance Agent - Doral
Inktel - Doral
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The Quality Assurance Representative (QAR) reports to the Director of Quality Assurance Manager or Supervisor. The QAR is responsible for partnering with Training, Operations Team Members, Account Executives and Clients to ensure that all quality metrics are achieved, that Best Practices are followed, and that World-class Customer Service is being delivered to our Client’s Customers in every interaction.

Responsibilities:
  • Performs contact monitoring and provide trend data to the account’s internal Management Team
  • Sends immediate alerts via email notifying the account’s internal Management Team of poor performance and trends
  • Participates in meetings with Management to inform and discuss individual and team performance
  • Track quality scores, trends, commitments and program updates

Requirements:
  • High school diploma Minimum of 1 year in customer service, quality assurances, or investigative environment.
  • Must type a minimum of 45 words per minute.
  • General computer and software experience (word processing, database software, and spreadsheet).
  • Strong written and verbal communication skills.
  • Excellent interpersonal and organizational skills.
  • Critical thinking and problem resolution skills.
  • Attention to detail. Ability to meet deadlines.
  • Self-motivated. Superior customer service skills.
  • Must be able to work independently in a fast-paced/multi-tasked environment and understand the concept of customer service and success.

Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*46462869736AF99C
May 6, 2020
Quality Assurance Representative - Tamarac
Inktel - Tamarac
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The Quality Assurance Representative (QAR) reports to the Director of Quality Assurance Manager or Supervisor. The QAR is responsible for partnering with Training, Operations Team Members, Account Executives and Clients to ensure that all quality metrics are achieved, that Best Practices are followed, and that World-class Customer Service is being delivered to our Client’s Customers in every interaction.

Responsibilities:
  • Performs contact monitoring and provide trend data to the account’s internal Management Team
  • Sends immediate alerts via email notifying the account’s internal Management Team of poor performance and trends
  • Participates in meetings with Management to inform and discuss individual and team performance
  • Track quality scores, trends, commitments and program updates
  • Host internal and external calibration sessions

Requirements:
  • High school diploma Minimum of 1 year in customer service, quality assurances, or investigative environment.
  • Must type a minimum of 45 words per minute.
  • General computer and software experience (word processing, database software, and spreadsheet).
  • Strong written and verbal communication skills.
  • Excellent interpersonal and organizational skills.
  • Critical thinking and problem resolution skills.
  • Attention to detail. Ability to meet deadlines.
  • Self-motivated. Superior customer service skills.
  • Must be able to work independently in a fast-paced/multi-tasked environment and understand the concept of customer service and success.

Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*46462869736AF99C
May 6, 2020
Data Science Intern - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295222&&&nohd#job
May 2, 2020
Sr Business Analyst - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295221&&&nohd#job
May 2, 2020
Customer Service Officer - Singapore
NTUC Income - Singapore
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Let your passion for service come alive in your profession. You thrive on lending a helping hand in helping those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality and enjoy talking to people, and pride yourself in having a soothing and reassuring voice, you are warmly invited to apply to join our dynamic team.

As the service ambassador of our company, you will identify and address customers' uncertainties. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring voice will come a long way in ensuring that our policyholders' enquiries are handled in a prompt and professional manner on a daily basis and that our Contact Centre remains the preferred way for our customers to reach us.

You will be required to:


  • Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility

  • Empathize with customers, and offer clear and relevant advice

  • Provide policy recommendations and refer customers to client advisers for more comprehensive explanations

  • Perform post-case administration for future reference


Qualifications


To join us as a Customer Service Officer (Contact Centre), you should:


  • Have obtained a diploma or degree in any field. Relevant insurance certification will be an advantage

  • Have at least 2 years of experience in customer service, preferably in a contact centre

  • Enjoy people engagement and providing good advice, have patience in dealing with complex problems

  • Have strong interpersonal skills and the ability to answer queries clearly over the phone

  • Be result-oriented and enjoy seeing tangible results of your hard work


This is a contract-based position, and attractive remunerations will await you if you are a successful candidate. Monthly KPI incentives will also be paid out if you perform above expectations.

Our contact centre is located within walking distance from Tampines MRT station. You should be able to commit to a 5-day work week, with rotating shifts between 8:30am to 6:30pm.

Interested applicants may apply here: https://ntucincome.taleo.net/careersection/ex1/jobdetail.ftl?job=20000025
Apr 28, 2020
Workforce Management Supervisor - Akron
Homesite Insurance - Akron
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As a member of the Resource Planning and Management Group at Homesite, you are part of a team that positively and directly impacts the organization’s bottom line with quantifiable results. The responsibilities for this role include contact center operations as they relate to supervising the group of analysts within Resource Planning and Management who are primarily charged with supporting the workforce management efforts within the center.  As the supervisor you would oversee activities supporting contact center performance including statistical modeling, forecasting, scheduling, reporting, data analysis and proactively monitoring and helping to drive improvements in key agent and contact center performance metrics. The collective team is a critical contributor to delivering on strategic enterprise goals supported through the delivery of astute analysis and innovative business recommendations which drive expense reductions and profitable growth. Finally, to be successful, there is an expectation of a strong focus on continuous improvement, driven by leveraging new and existing technologies, strategies and processes to constantly be at the forefront of implementing the latest in contact center resource optimization and performance concepts.

Responsibilities:

The Resource Planning & Management Supervisor is a key member of the contact center leadership team, providing oversight of the supportive workforce management activities as performed by the Resource Planning and Management analysts.  This role has the following primary responsibilities which include both departmental performance and supporting the organization in achieving defined contact center objectives:
  • Provide supervisory oversight of all Resource Planning and Management activities, including statistical modeling, forecasting, scheduling, reporting, data analysis, real time contact center performance monitoring, and efforts to drive improvements to our planning and key contact center performance metrics.
  • Hire, on-board and train new Resource Planning and Management analysts to ensure proper staffing levels are maintained in support of contact center growth. Support financial planning activities for the team and ensure team expenditures stay within budget parameters.
  • Provide coaching and support to team members to ensure they are positioned for success. Foster an engaging work environment where diversity is embraced and associates are recognized for their contributions.
  • Ensure team members adhere to the organization’s code of conduct and operational best practices and meet department and individual performance objectives. Provide regular and on-going performance coaching and feedback including regularly scheduled performance summaries.
  • Effectively communicate to all levels of leadership and regularly report status of key departmental activities and objectives. Collaborate with contact center leadership in the regular review and communication of results, analysis, and strategy to ensure the contact center is positioned appropriately to achieve departmental objectives.
  • Ensure a systematic approach is in place for reporting of data insights and analysis to contact center leaders to help drive improvements in agent performance and customer experience. Seek automated solutions wherever possible.
  • Collaborate with business leaders to ensure resource strengths are optimized to best support operational objectives
  • During periods of flux, coordinate the efforts of the Resource Planning and Management group and contact center leaders to ensure proactive and timely adjustment of plans to sustain organizational performance objectives
  • Foster collaborative working relationships with cross-functional teams including Partner Management, Learning and Development, Operations, HR, IT and others to ensure long term performance objectives are met

 

Education and Training Qualifications:
  • Previous experience in mid- to large-size contact center in a supervisory or coaching capacity with measurable impacts
  • Experience in general workforce management activities such as modeling, forecasting, planning, scheduling, reporting, data analysis, and real time contact center performance monitoring
  • Bachelor’s Degree required, Master’s degree preferred; Degree in Business Administration, Communications, Economics, Statistics, Mathematics or Finance preferred

Technology Qualifications: 
  • Must be proficient in MS Excel and have a solid background in all MS Office products
  • Experience with workforce management and call routing software required; working knowledge of Genesys and NICE IEX preferred
  • Tableau or similar BI tools experience preferred
  • SQL experience preferred

Professional and Leadership Qualifications: 
  • Strong leadership skills. Ability to motivate, inspire and influence effectively to drive desired performance.
  • Results oriented individual who understands how their activities are impacting organizational performance objectives
  • Comfortable in a fast-paced, constantly changing team-oriented environment
  • Highly effective communicator. Excellent written, verbal, interpersonal communication and conflict resolution skills. Comfortable with speaking to internal and external partners at all levels. Able to effectively communicate complex subject matter to non-technical audiences.
  • Strong organizational skills, follow-through and demonstrated ability to multitask and meet deadlines
  • Ability to work well and accept challenges in a fast-paced, dynamic organization
  • A champion of new ideas
  • Strength in working on self-managed projects in conjunction with other departments

Additional Qualifications:

The candidate selected will be a creative, out-of-the-box thinker who is intellectually curious with a demonstrated interest in driving improvement and developing high performing teams. This person will be a self-motivated, high-energy individual who can easily function in a high demand, performance-driven environment. He/she must be accustomed to working on multiple tasks in parallel and committed to meeting deadlines, including some with short time frames.

 
Apr 23, 2020
Integration Developer - Vaughan
Upstream Works - Vaughan
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At Upstream Works, we provide software technology for customer care in the rapidly changing social, mobile and multichannel world of the contact center. We are growing, and we are looking for a Senior Web Developer that will be a key contributor to the overall business.

 

So, how do you know you’re our new Senior Web Developer? At the risk of stating the obvious, you have a technical background in web or enterprise software development. To get even further ahead, experience with call centers and software product delivery would go a long way.

 

You have all of the essential web dev tools in your back pocket - C#, SQL Server 2014+, Angular, TypeScript, JavaScript, HTML, CSS, UI/UX - all in a .NET environment.

 

More importantly, you are a trailblazer, determined to add value to a product, to leverage the talents of your co-workers, and translate customer requirements into the best products you can.. You are also a detective –driven by the need to understand the complete picture. It’s not just about getting your part done; it’s about understanding all of the pieces, how they fit and work together, and how you can make it better. Beyond that, you know how to get it done, how to motivate others, and how to support your team.

 

We’ve been building Upstream Works steadily for the past 15 years, and we are moving full speed ahead.

Upstream Works has been built on a solid foundation of truly invested leadership. We’ve formed great business partnerships and lasting friendships; together, this creates a culture of family and fun. Why is our culture so important to us? Because work and life intersect and we believe it’s important to be happy and healthy in both! And we’re not going to sugar coat it – sometimes we work long hours. But we also work hard to make sure you get down time. And when we take time to have some fun as a company, we share that time with the families that support us day to day.

 

Here's how your intelligence, dedication, and drive come into play:



  • You have 4+ years Software Engineering in a .NET environment including 2+years working with enterprise software.



  • You evaluate APIs and SDKs from 3rd party applications such as CRMs including Salesforce, MS Dynamics and other contact center applications such as call recording and workforce management so that you can successfully perform integrations between them and our core product.



  • You create custom gadgets/widgets/components that provide functionality on web-based agent desktop.



  • You use in house developed tool kits to bridge gaps between web browsers and thick client applications.



  • You develop integration with contact center applications that are either industry specific or have been developed in house by our clients using technologies such as ActiveX or that require Interop.



  • You have a good understanding of and experience utilizing ETL.



  • You have a related degree to back up your work experience and an awesome list of software expertise: C#, .NET, JavaScript, jQuery, AngularJS, Angular, HTML5, CSS3, SQL Server, and AWS. This list goes on and on. But it doesn’t intimidate you one bit.



  • You have experience supporting DevOps and are familiar with Jenkins, JMeter, Groovy (Java) and CI/CD.



  • You are excited at the prospect of continuing to work on large scale enterprise infrastructure



  • You have an excellent eye for good design and you want to actively participate in the creation of the UI aspect of our solutions.



  • You are a key player. You need to be involved in the architecture and system design as a whole.



  • You have a lesser known degree in user story translation. You can break down user stories and experiences into clear requirements and manageable tasks.



  • You are a walking, talking, coding clock. You can provide timeline estimates and you always deliver on sprint commitments.



  • Did we mention you adore working in an Agile environment and couldn’t dream of working any other way?



  • You are a balanced leader with skills in the technical – code and design reviews. And the non technical – mentoring and coaching.



  • You are a collaborator who loves working with a team to build great solutions. Which is super helpful given that we sit in pods; headsets off; working together on individual pieces that form incredible products



  • Your motto is “Do it clean, do it right, make it compliant, make it tight.” We’ll hook you up with the Latin translation for that.


 

We offer a competitive salary and benefits.  We are located at 7777 Weston Road in Woodbridge at the corner of Weston Road and Highway 7.  The office is easily accessible by car or transit (both TTC and York Regional Transit).  More information about Upstream Works is available at www.upstreamworks.com.

Interested candidates may apply by responding to this job posting only.  

And who are we?

At Upstream, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers. We help solve tough problems by integrating software and using analytics to improve efficiency. And, we are proud to say we can do this in the fastest time in the industry.

We are a group of modest, dedicated, hard-working, family-friendly, close-knit people who enjoy Christmas parties, family & friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us. Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees and no one gets hurt!

And because we are lean, everyone has the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.

At Upstream, we live and work by our culture of collaboration, delivery and respect for each other. When we hand out business cards to our friends and peers, they say: “quae dicimus faciamus” – we do what we say.

Source: http://www.upstreamworks.com/company/careers/
Apr 23, 2020
Customer Service Rep - Tamarac
Inktel - Tamarac
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Customer Service Representative

Can you make the cut?

Inktel selects only the best and the brightest to be a part of our cutting-edge organization. We surround ourselves with a team of forward-thinking professionals who aren’t afraid to push the limits. You’ll find that we value:
- Fearlessness. We’ll expect you to be a leader who is prepared to develop and oversee ambitious projects – without asking for permission.
- The will to overcome challenges. Our high-energy environment is constantly growing, so challenges are a daily occurrence. You’ll need to clear the hurdles by making split-second decisions and adapting at a moment’s notice.
- Entrepreneurship. Because we’re never satisfied with just “good,” we’re always on the lookout for the innovation to move our business forward. Our people channel their creativity to get us from “good” to “great.”

We know that these qualities are hard to come by. That’s why we’ll give you the tools you need to drive your capacity for growth and energy forward:
- Freedom. Who has time to deal with excessive bureaucracy? We focus not on red tape, but on results.
- Interaction with ALL levels of our organization. One moment you’ll be brainstorming with a colleague; the next, you’ll be working on a project with one of our senior executives. We foster open dialogue between our employees.
- Brilliant colleagues. Interacting with such talented, passionate people will motivate you to reach your professional potential.
- An amazing community. Miami is “One of the Happiest Cities to Work in” (Forbes.com 2011); we live and work in paradise!

If you’re inspired to join an industry trendsetter that will challenge and reward you, keep reading. We’re looking to work with you.

Our dynamic Operations Team is currently in search of a Customer Service Representatives.
Responsibilities:
• Strong communication skills
• Result driven sales professional, must be motivated by $ $ $
• Aptitude for learning, understanding and conveying services to customers
• Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of correct grammar
• Ability to think on your feet and a quick learner
• Ability to maintain positive attitude and enthusiasm each and every day
• Proven record of attendance and team player
• Call center experience a plus
• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
• Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
• Explain products or services and prices, and answer questions from customers.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Answer telephone calls from potential customers who have been solicited through advertisements.

Telephone Representative Requirements:
• Must have excellent hearing in order to respond to callers’ requests.
• Must have the ability to deal with/make large number of calls.
• Must be able to sit for long periods of time.
• Must have good eye sight for reading computer screens.
• Position requires the ability to interface with people in a positive manner.
• Must be able to communicate effectively with customers, management, and co-workers.

Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*8335D90EA4A2CB3E
Apr 20, 2020
Freelance Writer - Santa Monica
CallFire - Santa Monica
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SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1281755&&&nohd#job
Apr 1, 2020
Junior Accountant - Doral
Inktel - Doral
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Our mission is to create a world-class customer service experience with every customer. We train to be our best every day. Our company practices and instills excellence in everything that we do. If you’re up to this challenge, we want to meet you.

 

Our dynamic Accounting Team is currently in search of a Junior Accountant. The successful candidate will:
  • Love to tackle challenges and develop innovative solutions to address those challenges.
  • Be self-driven to achieve excellence in everything they do.
  • Be motivated, reliable, and persistent.
  • Have strong ethics and integrity.
  • Be an energetic individual accustomed to high volume processing.
  • Have the ability to meet assigned deadlines with an understanding of the impact on financial reporting.
  • Be a service-oriented team player with the ability to maintain a positive attitude and a strong desire to achieve results.
  • Have a natural desire to grow continuously by setting and obtaining personal goals and challenges.
  • Excellent interpersonal, verbal and written communication skills including knowledge/use of correct grammar, spelling and tenses.
  • Aptitude and enthusiasm for learning and understanding processes to offer process improvements as needed.
  • High attention to details with the ability to manage time efficiently, organize and prioritize responsibilities in a fast paced-environment.

 

Position Summary:
  • Reconcile and maintain assigned balance sheet accounts monthly, prepare journal entries, and assist with closing cycles
  • Administer accounts receivable and payables
  • Audit, research and investigate billing matters and analyze revenue trends
  • Manage collections of accounts receivables, which includes contacting clients, tracking DSOs, communicating with other departments, and timely follow-ups as needed
  • Review and process expense reports
  • Assist with other projects as assigned

 

Experience:
  • Bachelor Degree in Business, concentration in Accounting or Finance preferred
  • Intermediate Excel skills required
  • At least two years of practical experience in a high volume environment
  • At least two years of practical experience working with ERP software.
  • Intermediate experience with Microsoft Office Suite applications

 

 

Salary & Benefits:

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*B9CB25FA4D030F6F
Mar 23, 2020
AR Clerk - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1278233&&&nohd#job
Mar 23, 2020
Manager of Professional Services - Vaughan
Upstream Works - Vaughan
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We are Upstream Works, a Cisco preferred solutions partner, and we provide software technology for customer care in the rapidly changing social, mobile and omnichannel world of the contact center. Our goal is to be the number one agent desktop solutions provider and we are well on our way. 

We are currently looking for a Manager of Professional Services who will be a key contributor to the success of Upstream Works. As the Manager of Professional Services at Upstream Works, you are critical to our clients’ success. You will lead a highly skilled team that delivers solutions which enable our clients to provide an excellent customer experience. You will be tasked with scaling Upstream Works’ deployment capabilities so that we can deliver projects on time and on budget while exceeding client and partner expectations.

What you'll do:

Working closely with the Senior Vice President of Operations, you will grow our high performing Professional Services team that works with clients to understand their business needs and implement Upstream Works’ solution in their contact center. From solution design through to go live, you and your team guide our clients through the entire project lifecycle including configuration, integrations and infrastructure. The department and its growth will be yours to own and cultivate.

The work environment is young, dynamic and entrepreneurial.  We like to get things done and have fun while we're doing it. This role will involve working with business owners, stakeholders and technical experts from our clients’ and partner organizations.



  • Lead the Professional Services team providing management and guidance to a team delivering a portfolio of more than 35 concurrent client projects



  • Ensure project implementations meet schedule and budget requirements all while delighting our clients



  • Develop and execute on a continual process improvement cycle that includes project delivery, resource allocation, change management, client relationships and business objectives that drive customer success



  • Coach team members to boost performance and foster each individual’s personal and career development. Recruit and develop best-in-class team members.



  • Building and maintain relationships and open communication with clients and partners as well as internal stakeholders



  • Maintaining project quality and profitability by developing and enforcing KPIs and delivery standards which includes analysing project outcomes and statistics, identifying trends and recommending process and product improvements



  • Work with the Sales and Sales Engineering teams to design and estimate custom implementations and projects



  • Assign staffing to meet demand and forecast future staffing needs based on sales pipeline



  • Manage the outcomes of client and partner escalations in a professional and timely manner



  • Maintain deep expertise in the suite of Upstream Works’ product and services



Here’s how your leadership, technical and communication skills come into play:



  • 7+ years of project implementation and delivery experience deploying sophisticated software solutions



  • 3+ years leadership experience of multi-faceted consulting teams



  • Must have excellent written and oral communication skills, a strong business analytical acumen, outstanding leadership credentials and be able to speak comfortably to a variety of audiences at operational and executive levels



  • Excellent project management, consulting and process improvement skills



  • Strong interpersonal skills including conflict management and negotiation



  • Experience with project management and professional services automation tools such as MS Project, JIRA, Mavenlink and MS Dynamics



  • Bonus points for practical experience in telecom or contact centers



  • University Degree in Computer Science, Engineering, Business, or equivalent from a recognized university is required



Who are we?

At Upstream Works, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers. We help solve tough problems by integrating software and using analytics to improve efficiency. We are proud to say we can do this in the fastest time in the industry.

We are a group of modest, dedicated, hard-working, family-friendly, close-knit people who enjoy seasonal parties, family and friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us. Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees, and no one gets hurt! And because we are lean, everyone has the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.

At Upstream Works, we live and work by our culture of collaboration, delivery and respect for each other. When we hand out business cards to our friends and peers, they say: Faciemus Quae Dicimus – we do what we say.

Check us out on 
Facebook

LinkedIn
 and 
Twitter

We’re located at 7777 Weston Road, Woodbridge, ON. The office is easily accessible by car or transit (both TTC and York Regional Transit) with free onsite parking and a quick walk from the new TTC Vaughan Metropolitan Centre subway station.

Upstream Works welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

 

Source: http://www.upstreamworks.com/company/careers/
Mar 13, 2020
Sr Product Marketing Manager - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1148874&&&nohd#job
Mar 5, 2020
Customer Marketing Manager - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1257944&&&nohd#job
Mar 3, 2020
Content Specialist, Sales and Marketing - Austin
CallFire - Austin
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1253462&&&nohd#job
Feb 25, 2020
Senior Front-End Developer - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1258157&&&nohd#job
Feb 25, 2020
Director of DevOps - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1255831&&&nohd#job
Feb 20, 2020
IT Support Technician - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1243079&&&nohd#job
Feb 11, 2020
Office Manager - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1246691&&&nohd#job
Feb 10, 2020
Customer Service Rep - Tampa
Inktel - Tampa
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Customer Service Representative

Can you make the cut?

Inktel selects only the best and the brightest to be a part of our cutting-edge organization. We surround ourselves with a team of forward-thinking professionals who aren’t afraid to push the limits. You’ll find that we value:
- Fearlessness. We’ll expect you to be a leader who is prepared to develop and oversee ambitious projects – without asking for permission.
- The will to overcome challenges. Our high-energy environment is constantly growing, so challenges are a daily occurrence. You’ll need to clear the hurdles by making split-second decisions and adapting at a moment’s notice.
- Entrepreneurship. Because we’re never satisfied with just “good,” we’re always on the lookout for the innovation to move our business forward. Our people channel their creativity to get us from “good” to “great.”

We know that these qualities are hard to come by. That’s why we’ll give you the tools you need to drive your capacity for growth and energy forward:
- Freedom. Who has time to deal with excessive bureaucracy? We focus not on red tape, but on results.
- Interaction with ALL levels of our organization. One moment you’ll be brainstorming with a colleague; the next, you’ll be working on a project with one of our senior executives. We foster open dialogue between our employees.
- Brilliant colleagues. Interacting with such talented, passionate people will motivate you to reach your professional potential.
- An amazing community. Miami is “One of the Happiest Cities to Work in” (Forbes.com 2011); we live and work in paradise!

If you’re inspired to join an industry trendsetter that will challenge and reward you, keep reading. We’re looking to work with you.

Our dynamic Operations Team is currently in search of a Customer Service Representatives.
Responsibilities:
• Strong communication skills
• Result driven sales professional, must be motivated by $ $ $
• Aptitude for learning, understanding and conveying services to customers
• Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of correct grammar
• Ability to think on your feet and a quick learner
• Ability to maintain positive attitude and enthusiasm each and every day
• Proven record of attendance and team player
• Call center experience a plus
• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
• Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
• Explain products or services and prices, and answer questions from customers.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Answer telephone calls from potential customers who have been solicited through advertisements.

Telephone Representative Requirements:
• Must have excellent hearing in order to respond to callers’ requests.
• Must have the ability to deal with/make large number of calls.
• Must be able to sit for long periods of time.
• Must have good eye sight for reading computer screens.
• Position requires the ability to interface with people in a positive manner.
• Must be able to communicate effectively with customers, management, and co-workers.

Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*A6D966515D36FF7F
Feb 4, 2020
Manual QA Tester - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1235377&&&nohd#job
Jan 27, 2020
Marketing Operations Manager - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1232974&&&nohd#job
Jan 27, 2020
Director of Business Intelligence - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1232414&&&nohd#job
Jan 23, 2020
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