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Customer Success Manager - Waterloo
Dialpad - Waterloo

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success team is the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

What you will achieve

In your first 30 days, you’ll: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days, you’ll: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days, you’ll:

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. While you might be early in your CS career, you geek out about Customer Success and can’t wait to dig in further. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5375946002
View More Show Me The Details
Jul 15, 2021
Account Executive -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

About The Role

We're seeking an Account Executive who can leverage their selling skills to uncover and develop new opportunities and expand our customer base in the West region. The ideal candidate for this individual contributor role will thrive in a fast-paced, start-up environment while managing the entire sales process from prospecting to close.

Demonstrated success in exceeding sales objectives, knowing how to navigate complex deals with multiple decision makers and having a love for the thrill of the hunt is a recipe for success in this role!

Responsibilities

  • Lead customers through a sales cycle from initial inbound/outbound opportunity to close
  • Drive prospecting activities to uncover new opportunities and grow pipeline
  • Uncover unmet customer needs and incorporate customer feedback to drive better overall product experience
  • Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes
  • Work with cross-functional counterparts to improve the product's vision and drive growth initiatives

Requirements

  • 3 + years of inside technical sales experience
  • Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done
  • Excellent analytical and problem-solving skills
  • BA/BS degree or equivalent practical experience

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5383589002
View More Show Me The Details
Jul 13, 2021
Corporate Recruiter (12 Months Contract) -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

About the Role

We are looking for a passionate, driven Corporate Recruiter (12 Months Contract) to join Dialpad. As a savvy recruiter who is accustomed to filling high volume and business impactful roles. You will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

About The Role

As a contract Recruiter, you’ll help build our organization by managing and supporting full-cycle recruiting for all non-engineering departments including, but not limited to, Sales, Marketing, Business Operations, Legal, Finance, and more.  

You'll be charged with finding unique candidates who bring an entrepreneurial spirit, a sense of scrappiness, and a diversity of thought to all that they do. You are driven, eager, and able to use your creative skills to develop lasting relationships with both candidates and hiring managers. 

You're also comfortable with numbers and can draw insights from analytics to make our hiring process smarter, friendlier and more efficient.

Who you are

A passionate recruiter who believes that candidate and hiring manager experience is paramount in the recruiting process.  You are not looking to fill open positions just to check a box, but looking to hire individuals who embody Dialpad values.

You build partnerships with your hiring managers, teammates, and candidates that are anchored in trust and communication.  You create lasting relationships as a recruiter and ambassador of Dialpad. You understand urgency and manage expectations appropriately with your hiring teams and candidates. Above all, you are thrilled at the opportunity to build strong teams at Dialpad and bring top talent into the organization. 

Responsibilities

  • Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams
  • Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
  • Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations 
  • A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey 
  • Solve problems and produce solutions using data

3-Months Accomplishments

  • Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
  • Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
  • Leverage internal and external data to craft and steer recruitment decisions and strategies 

6-Months+ Accomplishments

  • Work closely with hiring teams to create an exceptional candidate interview process and experience
  • Build balanced and inclusive teams

Desired Skills

  • Expert in creative and research-based sourcing tactics
  • 4+ years recruiting experience, in the areas of business, marketing and/or corporate functions, preferably in a high-growth start-up environment 
  • Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
  • A strategic mindset to identify, evaluate and support candidates through the recruiting process.
  • Ability to be resourceful with minimal to no guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
  • Experience closing candidates and negotiating complex compensation packages
  • Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy
  • A champion for building balanced, diverse, equitable and inclusive recruitment processes and teams

Tools and Platforms: G-Suite, Greenhouse, Linkedin, Gem, HackerRank

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 

#Li-remote



Source: https://boards.greenhouse.io/dialpad/jobs/5375946002
View More Show Me The Details
Jul 13, 2021
Technical Support -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. We not only build products to enable the everywhere worker, but we also are everywhere workers.  With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London and Bangalore, we truly believe in finding the best talent everywhere.  We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere.

Key Responsibilities

  • Manage carrier escalations and trouble tickets, carrier interoperability, network monitoring, DID probes and test calls
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot technical/customer issues, escalate bug reports, and work cross-functionally to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management
  • Be proactive and identify opportunities for our team to provide better support, educate our users, and scale our support model

Key Requirements

  • 3+ years of experience with Customer Service and Telco/carrier 
  • Superb troubleshooting and problem-solving skills
  • Strong written and verbal skills
  • Self-starter with a strong work ethic and team player mentality
  • Native or professional level in Japanese
  • Business level in English

Technical Requirements

  • Knowledge of Cloud Technology is preferred
  • Experience and knowledge of ticketing systems such as Zendesk, Jira is a plus

Bonus Points (Preferred skills and knowledge)

  • BA/BS degree preferred
  • Deep understanding of network protocols (TCP/IP), SIP, VOIP etc.
  • COMP TIA Net+ and/or Sec+ certifications or a CCNA level or higher
  • Strong network skills, both LAN and WAN
  • Desk phone provisioning in a SIP environment
  • SIP messaging expertise; Wireshark expertise
  • Familiarity with enterprise security requirements and general enterprise IT
  • Understanding Telco carrier networks and interoperability
  • Wide knowledge of communication platforms, with knowledge of mobile networks

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore lt; gt; Sydney. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5236887002
View More Show Me The Details
Jul 13, 2021
Technical Support Engineer -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search amp; analytics, core platform, frontend amp; backend infrastructure, developer and partner ecosystem amp; integrations and more. 

As a Production Support Engineer, you'll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities. We are looking for exceptional support engineers who have the demonstrable ability to debug complicated issues and have the drive to learn and grow technically, solve challenging problems, and exceed customer expectations. You’ll be part of a growing team and responsible for working in shifts to provide 24x7 Production Support across multiple applications. This is a full-time remote position but we require you to work in the US EST time zone at least for your first 6 months.

What you will achieve

In your first 30 days: 

  • You'll experience our comprehensive onboarding and learn about Dialpad's culture amp; values
  • Work closely with your mentor to set up your local development environment and learn about our products and software development amp; production support processes, workflows and tools
  • Get to know the product engineering teams and their respective areas of focus
  • Review and use existing knowledge base documentation for multiple product areas and shadow other on-call production support engineers 
  • Start developing cross-functional, collaborative relationships across engineering, product, design, QA and customer support teams, as well as other internal teams as needed

In your first 6 months: 

  • Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams like product, engineering, and QA
  • Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them
  • Support engineering teams to deploy new features, hot fixes, upgrades/patches in production and staging environments and work closely with QA and customer support teams to schedule and test
  • Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution
  • Research, analyze, and diagnose complicated technical issues through leveraging backend systems and logging
  • Lead active incident management and post-incident learnings
  • Generate detailed dashboards and reports for facilitating the product and engineering roadmaps to identify the classes of incoming tickets and improve the product quality amp; stability.

By 1 year: 

  • Become a subject matter expertise in one or more of the following areas: various products, technical stacks, deployment environments and tools
  • Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification
  • Monitor application performance and make recommendations to improve overall application proficiency
  • Collaborate with engineering and product teams for developing internal tools, enhancing bug management workflows and automating processes to create efficiency
  • Start leading and/or mentoring other production support engineers on a fast growing team

Who you are

You consistently thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. You’ve prior experience working in shifts to provide 24X7 production support across multiple applications. You’re an expert in developing amp; improving internal support tools and processes that aid in providing a better developer experience, proactively identifying potential issues, and resolving customer issues faster.

  • 3+ years experience in supporting large scale distributed systems, SaaS-based solutions working with global distributed teams across multiple time zones. Preferably in the VOIP and/or business communications (UCaaS/CCaaS) industry
  • A technical background with excellent written communication skills and empathy for software engineers is vital
  • Attention to detail and a strong passion for quality – experience maintaining high quality customer facing software applications
  • A bit of experience with, and/or an interest in learning, a broad array of frontend, backend languages amp; frameworks and cloud computing technologies

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Lucene/ElasticSearch

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation 

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5266836002
View More Show Me The Details
Jul 13, 2021
Senior Network Automation Engineer -
Telnyx -


Network Engineer

 

Build the core of Telnyx’s global backbone.

 

The Role

 

Telnyx is proud to boast a network that provides service to tens of thousands of business users around the world. The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Telnyx’s complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.

 

The team's mission is to drive connectivity innovation and democratize communications access around the globe. 

 

In This Role You Will 

 
  • Deploy and support our global production and corporate network including edge, backbone and data center infrastructure.
  • Work cross-functionally with project management, network engineering to generate implementation plans.
  • Provide technical leadership and guidance (Remote and/or on-site) during deployment activities in our data centers and POPs.
  • Calculate and document equipment power/space requirements and consumption for multiple PoP sites. Work with Colocation Vendors, local Engineering, Facilities Operations, to meet these requirements.
  • Perform fault isolation and trouble resolution on network hardware, software, and circuits.
  • Schedule and perform network maintenance including repairs, upgrades, and migrations.
  • Maintain asset database for installed network gear and work with Logistics on vendor RMAs.
  • Maintain technical and training documentation, develop automation and tooling as needed.
  • Participate in on call activities and follow escalation process to support the infrastructure 24/7.
  • Proactively contribute to documentation, automation and processes improvement.

 

 You May Be Fit For This Role If You Have

 
  • Experience configuring and troubleshooting IP routing/switching technologies and protocols including TCP/IP, BGP, ISIS, OSPF, MPLS, RSVP, and VRRP in a dual-stack IPv4/6 environment.
  • Experience coordinating and executing hardware installation and configuration.
  • Working knowledge of fiber-optic communications technology.
  • Hands-on experience with enterprise and carrier class routing, switching, and optical transport platforms.
  • Knowledge of data center design and operational best practices.
  • Experience with Linux OS/networking.
  • Experience analyzing situations and utilizing problem solving experiences under pressure.
  • Proven experience leading and executing network deployment projects.
  • Experience working with limited supervision.
  • Experience interacting with vendors and external parties to drive projects to completion.
  • Time and project management experience.
  • Scripting experience with Python or Perl.
  • Network certifications such as CCNP or JNCIP. 

 

What It Is Like To Work At Telnyx

 

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

 

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunnelling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

 

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. 

Source: https://boards.greenhouse.io/telnyx54/jobs/4139285003
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Jul 13, 2021
Customer Success Operations Manager - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for workers, we are workers everywhere. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Experience teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!) 

The mission

We’re hiring a Customer Success Operations Manager whose mission will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the VP of Customer Experience and will be their trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes that scale.

The need: 

  • System
    • Manage and maintain the CS software (Examples: Churn Zero, Zendesk, Smartsheet), as well as work with RevOps on Salesforce
    • Manage, customer segmentation, advise on redistribution as needed and forecast hiring needs
  • Data
    • Reporting: Report to executives and the board on past results and renewals and upsell forecasts, e.g. through dashboards and presentations
    • Analysis: Track leading indicators of renewals and upsells, and analyze them to understand what’s going well and what’s not
  • Measure
    • Report on metric targets and attainment to goal
  • Processes
    • Customer Lifecycle: Determine the timing and content of touch points for CSMs along the customer journey, to drive optimal adoption and net promoter score
    • External Communications: Coordinate with Communications lead (within CSM team) to synchronize email outreaches with CSM touch points
    • Risk Management: Detect early signals of at-risk renewals, design playbooks for CSMs to address them, and provide path to escalation
    • Opportunity Management: Identify top candidates for upsell
    • Cross-Functional Coordination: Coordinate cross-functional processes that help meet renewal and upsell targets and deliver on customers’ needs, including processes for CSMs to:
      • Relay customer feedback to the Product team
      • Align with the Support team on resolution of major cases and report bugs to the Engineering team
      • Provide feedback to Sales on the readiness of our customers
      • Help the Onboarding team overcome any delays in implementation

What you will achieve

We look forward to your fresh take, that will help us be our best. By bringing great new insights to the team you will help drive outcomes that our customers appreciate and value. You will achieve greatness, we will work hard to set you up for success and partner together to take over the CX world.

In your first 30 days: 

  • You will attend our orientation and onboarding.
  • You will meet Dialpad teams and key folks across different departments
  • The goal is mutual discovery - we want to get to know you and want you to get to know other Dialers!

In your first 60 days: 

  • We will start to show you a bit about what we do and how we do it.
  • We will outline the engagements of each of the different teams and the underlying data and sources.
  • The goal is to introduce you to the processes that our teams use and help get you further acclimated to our Dialsphere!

By 90 days: 

  • You’ll gain exposure to the techstack that supports the processes on our team.
  • You’ll learn why the techstack is important and the value the tools provide.
  • The goal is to position you for success by sharing knowledge and fully immersing you into the team. This is where you get to share your amazing insights and thoughts on how we can grow together!

Who you are

You are someone that has a passion for process, design, creation and scale. You have a keen ability to break down ambiguous problems into concrete, manageable components, and think through optimal solutions. You enjoy rolling up your sleeves and jumping in with the team to make an impact. You take ownership of your work, actively listen, communicate well, and want to be a part of an amazing team to reach infinity and beyond!

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, business is unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5359344002
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Jul 13, 2021
Mid-Market Customer Success Manager - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success team is the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

What you will achieve

In your first 30 days, you’ll: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days, you’ll: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days, you’ll:

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5153999002
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Jul 13, 2021
Senior Manager/Director (Field Operations) -
Velocity -


The Sr. Manager/Director of Field Service Operations position is an exciting opportunity for a well-rounded leader to continue to develop Velocity’s field operations strategy and model. Velocity’s objective is to transform its existing field service operations into an efficient and organized service division with scalable policies and to allow the company to grow as well as efficiently expand into new service market areas. The candidate must possess the ability to work in a highly collaborative and fast-paced work environment of a successful and growing managed services company. Velocity is a national player in the Telecom/Networking/Data services industry and is well positioned for continued growth. This position is based at our corporate HQ in Holland, Ohio (Toledo metro area), and may require up to 20% travel.  Will be Sr. Manager or Director based on experience/background.

 



Duties and Responsibilities:




  • Team Development/Leadership: Will be required to develop, motivate, and sustain a high-performing technician and dispatch team. Will be called upon to formulate and develop field operations functional systems and processes within the team that can be scaled with growth.



  • Accountability and Customer Service Focus:  Establish market leading and best in class customer service practices and processes around efficiency, consistency, and customer experience. Review revenue and other KPI results relative to budget



  • Process Management:  Provides direction and insight that continually brings the right balance of process to efforts but continues to be nimble and innovates and adapts.  Creates nimbleness that is responsive to change, market dynamics, client needs. 



  • Best Practice Implementation:  Design, optimize, and implement the Field Service Department with new processes, structure and procedures planning for future growth



  • Internal Relationships:  Will work very closely with Operations/Account Leadership in setting planful strategies around flawless executions and priorities to meet objectives. Will work closely with the vertical peers and key members of the leadership team to identify potential business objectives, product offerings and customer service goals.



  • Strategy:   Provide leadership regarding strategic focus centering around customer experience, scalable growth models, cost efficiency, and geographic coverage. Participate in Strategic Planning sessions to provide input on future direction



  • Innovation:  Provide insightful, market impacting programs that differentiate Velocity. This is not a role to apply the past template, but is one to innovate, see around the corner, and launch initiatives which provide immediate and measurable impact to the business.



  • Workforce planning: Assess and adjust manpower allocation for the day relative to customer demand and based on the sales cycle. Collaborate with HR on recruiting, training, retention programs. Review direct labor and material %'s to prior year and budget.



Required Education and Experience:



  • 8+ Years of proven management experience; Field Service Operations, Manufacturing or closely related field highly preferred.



  • Bachelor’s degree in related field or equivalent of combined education and experience



  • Experience in a technical or mechanical work environment, particularly telecom/network operations/IT services


 



Preferred Experience and certification:




  • Experience in the management and design of carrier / provider level services



  • Strong Change Management abilities around structure, process, and scalability



  • Coordinate tactical/technical training to promote technician/employee development



  • Collaborate with Field Operations Management and Dispatch Management:



    • Prioritize work orders based on pre-determined ranking, customer and financial criteria.



    • Review technician performance and behavior to maximize customer service and operational efficiency. 



Aside from working with a great team we offer some additional benefits:



  • Affordable Medical, Dental, Vision insurance, fast! Available the first day of the month after hire.



  • Generous Paid Time Off, enjoy over 2 and a half weeks in your first year.



  • Company paid Holidays, including 1 floating holiday you pick when to use



  • 401K with a 4% employer match that's 100% vested day 1



  • Company sponsored Life Insurance and STD/LTD coverage


Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7883a97a2fb34f017a455b1e08012f&source=&lang=en
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Jul 12, 2021
Velocity Service Professional - Chicago, IL -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885a87a2fc201017a39d2588f4ddc&source=&lang=en
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Jul 12, 2021
Salesforce Administrator -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

 In your first 30 days:

  • Get to know the Company/Product/Team/Culture
  • End to End Process review in salesforce
  • Get to know SFDC environment/ architecture and Provide access to SFDC environment (Production/Sandbox)
  • Overview on list of tools that we use in Dialpad (SFDC/Marketo/other tools that integrates with salesforce)

In your first 60 days:

  • Tag new hire with current project/revops request and assign salesforce cases
  • Setup weekly 1: 1 discuss about KPI, weekly goals and accomplishment
  • Have an end-to-end process review in CPQ with a new hire
  • Start Assigning small projects to new hire and guide them to success

By 90 days:

  • Setup 60 days review and discuss about things accomplished and things to learn
  • Setup weekly call with Dev team (India) to discuss about open Jira tickets
  • Setup time with other team members to discuss about any new request that needs salesforce changes 

 Who you are

  • Salesforce Certified Administrator or Salesforce Certified Advanced Administrator. (ADM 201- ADM 211)
  • 3+ years’ experience implementing and configuring Salesforce.com
  • Experience in implementation, training and documentation preferred
  • Experience using Salesforce Automation tools (workflows, approval processes, process builder, flows, etc) preferred Experience in maintaining the lightning org, configuring the lightning components
  • Experience using Release Management tools (Ant, Change Sets, Salesforce DX) preferred
  • Experience using Salesforce Steelbrick and managing various components in the tool

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5359941002
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Jul 9, 2021
Salesforce Developer -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

 

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

You will contribute to our Revenue Operations team by supporting its growing Sales team. This rapidly-growing business within dialpad offers a creative, fast-paced, entrepreneurial work environment. As the Salesforce.com Developer, you will be the primary point of contact for multiple user groups and global teams who require maintenance, configuration, reporting and training. They will deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

 

What you will achieve

In your first 30 days: 

  • We will help you navigate HR, IT, and Systems, then introduce candidate to the Company/Team
  • End to End Process review in salesforce (how Dialpad uses salesforce)
  • Get to know SFDC environment/ architecture and Provide access to SFDC environment (Production/Sandbox)
  • Overview on list of tools that we use in Dialpad (SFDC/Marketo/other tools that integrates with salesforce)

In your first 60 days: 

  • Tag new hire with current project/revops request and assign salesforce cases.
  • Setup weekly 1: 1 discuss about KPI, weekly goals and accomplishment
  • Setup weekly call to discuss about the current code and config in sandbox environment
  • Run through existing document and BRD’s on the current salesforce setups and configurations.
  • Start Assigning small projects to new hire and guide them to success.

By 90 days: 

  • Setup 60 days review and discuss about things accomplished and things to learn.
  • Setting up weekly call with current 3rd party developer to work on current and to review old codes and configs.
  • Setup time with other team members to discuss about any new request that needs salesforce changes 

 

Who you are

  • Strong organizational skills and business judgment with the ability to handle projects independently end-to-end
  • Strong experience doing customization with APEX and SFDC business workflow
  • Background in Salesforce development including Salesforce Custom Objects, Apex, Triggers, Web Services, Visualforce, Lightning, REST APIs, SOAP Web Services and migration tools.
  • Experience with Salesforce Administration including use of custom and standard fields and objects, workflow rules, data validation rules, and page layout changes
  • Experience writing with HTML, CSS, Javascript, and using Web UI frameworks within Visualforce pages and/or Lightning components
  • Salesforce Developer (Dev 401) certification highly desired with other Salesforce certifications (i.e.: Salesforce Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, etc.) preferred.

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5110534002
View More Show Me The Details
Jul 9, 2021
Software Engineer, Search \u0026 Analytics -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

In your first 30 days: 

  • Get to know the cross-functional team of engineers, product managers, designers and QA engineers that you will be working closely with
  • Set up your dev environment
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable with the development process and tools. Starter projects are a good way to gain a wide breadth of exposure to different parts of the code base and to collaborate with engineers who are domain experts in different areas
  • Learn the common workflows, goals, and pain points of our users

In your first few months:

  • Work on features either solo or in groups of 2-3 engineers based on feature size
  • Take end to end ownership of a feature. This includes:
    • Working with the product manager to fully understand the users workflows and the underlying user need or business problem a feature is aiming to solve. 
    • Working with the design team to finalize a user experience that is intuitive and accessible.
    • Identify any dependencies with other engineering teams and engage appropriate stakeholders in the feature planning and design
    • Consider performance, debuggability, extensibility, user documentation, feature usage monitoring and test coverage when designing and implementing features
    • Break down features into smaller deliverables. Track and communicate project status and progress with all project stakeholders

Ongoing: 

  • Find your niche - what kind of impact do you want to have in the team? Do you want to have deep technical knowledge and expertise within a particular area? Do you prefer to cultivate a broad knowledge base and rotate between many different areas within the team? Is your passion working with people to grow the technical skills, development processes, productivity and engagement of the whole team?
  • Continue to learn, build on your existing skills, broaden your areas of expertise by taking on projects that stretch your skills
  • Identify team-wide challenges, risks, technical debt areas and find ways forward through them
  • Contribute to long term technical vision - how can we architect our code, data stores and data pipelines to meet the feature and performance goals of the future?
  • Advocate for new ideas, technologies, processes to improve team productivity and engagement

Who you are

Your previous experience can be in either frontend, backend or full-stack development. You enrich the team through your engineering experience. You are excited to learn. You are ready to pitch in wherever there is a need. You proactively seek to grow your own skills and share your knowledge with the team. You are focused on the user’s experience. You dig deep to understand the use case and broader context for a feature to ensure the design and implementation of the feature properly addresses the problem at hand. You value code quality. You’re the type of person who is really proud when you build a well designed, well tested, long term solution. 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5369385002
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Jul 9, 2021
IT Systems Specialist - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

 

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

If you enjoy tackling complex technological challenges, then our experienced IT team may be the team for you! We provide top-notch creative solutions to help our employees to be productive and successful from anywhere. We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future. 

 

What you will achieve

As the IT Systems Specialist you will be the key player in supporting the underlying systems used by the business and guide the IT ServiceDesk team with advanced technical change management requests. You will be responsible for suggesting business system improvements and be the point of contact for new deployments and upgrades. 

In your first 30 days: 

The first 30 days is centered around development and training on technologies used by the Dialpad, the company products, and also the various IT systems supporting the business. 

In your first 60 days: 

The next 30 days focuses on responding to ServiceDesk tickets to gain in depth insight into the technical aspects of our various systems used by our user population and implemented policies. During this time the main objective is to fast track in depth understanding of your areas of responsibilities.

By 90 days: 

The next 30 days will be mostly project focused, you will be working on some larger ticket items. This will include focusing on impactful changes and will require careful planning, working with other groups within Dialpad to navigate a successful change management implementation. 

Who you are

We are looking for skilled seasoned IT Systems Specialists that have extensive experience to work independently, be a team player, cope well under pressure, communicate clearly and willing to learn new things on a daily basis and share knowledge with those around you. You should have a minimum of two years experience with MDM systems and have worked/managed MacOS, Linux, and Windows devices. You can demonstrate how to troubleshoot and escalate incidents and have a solid understanding of networking. And although not required, other areas of expertise we would love to see include; Cisco Meraki networking, VPN and wireless systems, Microsoft Intune and Jamf Pro MDM tools, ITSM amp; ITAM systems, LDAP, Active Directory and Exchange experience, Google Cloud Workspace / GSuite, Anti-Virus Systems and device policies.

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5365646002
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Jul 9, 2021
Corporate Recruiter (12 Months Contract) -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

About the Role

We are looking for a passionate, driven Corporate Recruiter (12 Months Contract) to join Dialpad. As a savvy recruiter who is accustomed to filling high volume and business impactful roles. You will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

About The Role

As a contract Recruiter, you’ll help build our organization by managing and supporting full-cycle recruiting for all non-engineering departments including, but not limited to, Sales, Marketing, Business Operations, Legal, Finance, and more.  

You'll be charged with finding unique candidates who bring an entrepreneurial spirit, a sense of scrappiness, and a diversity of thought to all that they do. You are driven, eager, and able to use your creative skills to develop lasting relationships with both candidates and hiring managers. 

You're also comfortable with numbers and can draw insights from analytics to make our hiring process smarter, friendlier and more efficient.

Who you are

A passionate recruiter who believes that candidate and hiring manager experience is paramount in the recruiting process.  You are not looking to fill open positions just to check a box, but looking to hire individuals who embody Dialpad values.

You build partnerships with your hiring managers, teammates, and candidates that are anchored in trust and communication.  You create lasting relationships as a recruiter and ambassador of Dialpad. You understand urgency and manage expectations appropriately with your hiring teams and candidates. Above all, you are thrilled at the opportunity to build strong teams at Dialpad and bring top talent into the organization. 

Responsibilities

  • Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams
  • Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
  • Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations 
  • A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey 
  • Solve problems and produce solutions using data

3-Months Accomplishments

  • Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
  • Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
  • Leverage internal and external data to craft and steer recruitment decisions and strategies 

6-Months+ Accomplishments

  • Work closely with hiring teams to create an exceptional candidate interview process and experience
  • Build balanced and inclusive teams

Desired Skills

  • Expert in creative and research-based sourcing tactics
  • 4+ years recruiting experience, in the areas of business, marketing and/or corporate functions, preferably in a high-growth start-up environment 
  • Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
  • A strategic mindset to identify, evaluate and support candidates through the recruiting process.
  • Ability to be resourceful with minimal to no guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
  • Experience closing candidates and negotiating complex compensation packages
  • Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy
  • A champion for building balanced, diverse, equitable and inclusive recruitment processes and teams

Tools and Platforms: G-Suite, Greenhouse, Linkedin, Gem, HackerRank

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 

#Li-remote



Source: https://boards.greenhouse.io/dialpad/jobs/5359344002
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Jul 8, 2021
Senior Manager/Director (Field Services) -
Velocity -


The Sr. Manager/Director of Field Service Operations position is an exciting opportunity for a well-rounded leader to continue to develop Velocity’s field operations strategy and model. Velocity’s objective is to transform its existing field service operations into an efficient and organized service division with scalable policies and to allow the company to grow as well as efficiently expand into new service market areas. The candidate must possess the ability to work in a highly collaborative and fast-paced work environment of a successful and growing managed services company. Velocity is a national player in the Telecom/Networking/Data services industry and is well positioned for continued growth. This position is based at our corporate HQ in Holland, Ohio (Toledo metro area), and may require up to 20% travel.  Will be Sr. Manager or Director based on experience/background.

 



Duties and Responsibilities:




  • Team Development/Leadership: Will be required to develop, motivate, and sustain a high-performing technician and dispatch team. Will be called upon to formulate and develop field operations functional systems and processes within the team that can be scaled with growth.



  • Accountability and Customer Service Focus:  Establish market leading and best in class customer service practices and processes around efficiency, consistency, and customer experience. Review revenue and other KPI results relative to budget



  • Process Management:  Provides direction and insight that continually brings the right balance of process to efforts but continues to be nimble and innovates and adapts.  Creates nimbleness that is responsive to change, market dynamics, client needs. 



  • Best Practice Implementation:  Design, optimize, and implement the Field Service Department with new processes, structure and procedures planning for future growth



  • Internal Relationships:  Will work very closely with Operations/Account Leadership in setting planful strategies around flawless executions and priorities to meet objectives. Will work closely with the vertical peers and key members of the leadership team to identify potential business objectives, product offerings and customer service goals.



  • Strategy:   Provide leadership regarding strategic focus centering around customer experience, scalable growth models, cost efficiency, and geographic coverage. Participate in Strategic Planning sessions to provide input on future direction



  • Innovation:  Provide insightful, market impacting programs that differentiate Velocity. This is not a role to apply the past template, but is one to innovate, see around the corner, and launch initiatives which provide immediate and measurable impact to the business.



  • Workforce planning: Assess and adjust manpower allocation for the day relative to customer demand and based on the sales cycle. Collaborate with HR on recruiting, training, retention programs. Review direct labor and material %'s to prior year and budget.



Required Education and Experience:



  • 8+ Years of proven management experience; Field Service Operations, Manufacturing or closely related field highly preferred.



  • Bachelor’s degree in related field or equivalent of combined education and experience



  • Experience in a technical or mechanical work environment, particularly telecom/network operations/IT services


 



Preferred Experience and certification:




  • Experience in the management and design of carrier / provider level services



  • Strong Change Management abilities around structure, process, and scalability



  • Coordinate tactical/technical training to promote technician/employee development



  • Collaborate with Field Operations Management and Dispatch Management:



    • Prioritize work orders based on pre-determined ranking, customer and financial criteria.



    • Review technician performance and behavior to maximize customer service and operational efficiency. 



Aside from working with a great team we offer some additional benefits:



  • Affordable Medical, Dental, Vision insurance, fast! Available the first day of the month after hire.



  • Generous Paid Time Off, enjoy over 2 and a half weeks in your first year.



  • Company paid Holidays, including 1 floating holiday you pick when to use



  • 401K with a 4% employer match that's 100% vested day 1



  • Company sponsored Life Insurance and STD/LTD coverage


Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7883a97a2fb34f017a455b1e08012f&source=&lang=en

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Jul 8, 2021
Director, Data Analytics - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Data team gathers insights from oodles of data using their innate curiosity and technical prowess—informing future products and helping our customers. You’ll work with a variety of teams across the company to provide counsel and recommendations on how to best drive forward global initiatives.

What you will achieve

In your first 30 days: 

  • Understand the data ecosystem that exists
  • Develop a thorough understanding of the tech stacks powering Dialpad's own product (various GCP apps), our CRM (Salesforce), marketing automation tools (Marketo amp; others), data warehouse (BigQuery), our data workload automation system (airflow, github), and the tools we use for understanding detailed usage of the product and the website (Amplitude)
  • Connect with leaders in all other departments and familiarize yourself with their roles and data needs, as well as current priorities and strategy
  • Develop a thorough understanding of the responsibilities and processes of all Analytics team members
  • Get oriented on all outstanding Analytics team deliverables and assume or delegate project leadership on each
  • Begin outlining needed additions to Dialpad's data dictionary

In your first 60 days: 

  • Oversee completion of all analytics project in flight as of your start date
  • Reassess stakeholder department needs with leaders and outline incremental improvements
  • Outline and oversee a new project to ingest and federate select data from Amplitude in the data warehouse
  • Continue building Dialpad's data dictionary and defining any new features needed to help users find, understand, and adopt official reporting and analysis into their management of their respective departments

By 90 days: 

  • Engage leaders in strategic planning to make incremental changes.
  • Make recommendations on areas of investment, people focus, new analytics needs.
  • Begin to augment existing processes, data pipelines, and analytics.
  • Align on future vision for the team and begin to execute to get there.

Who you are

You are a highly analytical, focused, and accountable individual who has a track record of overcoming major obstacles in analytics. You can create strong foundations for analytics across an enterprise, applying your knowledge and experience in data governance, building and configuring tech stacks, and a wide range of analytics. 

You take a high level of ownership for the work expected of your team and you stand behind the quality of the analytics your team produces. You place a high value on accuracy and business continuity, prioritizing the most business-critical work over all else when the need arises.

You are comfortable with being accountable for the accuracy of business performance metrics, even as the business constantly changes, and supporting a financial close process for monthly and quarterly reporting.

You also possess a high level of business acumen and have experience working with executive stakeholders in finance, marketing, sales, and a variety of other functions. This helps you to gather requirements from your stakeholders and prioritize the analytics work that will have the greatest positive impact for your partners.

Your Skills amp; Qualifications

  • Excellent skill and experience with Python
  • Highly proficient and experienced in SQL, with a long track record of building successful mission-critical data architecture and pipelines (BigQuery experience preferred)
  • Experience automating data workloads with tools such as Airflow, Prefect, dbt, or similar
  • Experience using version control for data operations
  • Experience working with virtualization technologies including VMs and containers (Kubernetes experience a plus)
  • Experience using and maintaining an integrated customer activity tracking platform such as Amplitude, Adobe Analytics, or similar
  • Several years experience as a leader of people in an analytics function
  • Experience performing or leading analytics in a SaaS or other subscription-based revenue model business
  • Excellent knowledge of SaaS metrics such as LTV, ACV, ARR, and others
  • Strong knowledge of data governance and experience in successfully applying a governance framework in an enterprise setting
  • Solid understanding of the functions of partner departments such as marketing, finance, sales, and software development
  • Knowledge of and experience applying machine learning and other models to provide insight to stakeholders as well as to inform product features or business processes

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5226681002
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Jul 8, 2021
Software Engineer, Search \u0026 Analytics -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

In your first 30 days: 

  • Get to know the cross-functional team of engineers, product managers, designers and QA engineers that you will be working closely with
  • Set up your dev environment
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable with the development process and tools. Starter projects are a good way to gain a wide breadth of exposure to different parts of the code base and to collaborate with engineers who are domain experts in different areas
  • Learn the common workflows, goals, and pain points of our users

In your first few months:

  • Work on features either solo or in groups of 2-3 engineers based on feature size
  • Take end to end ownership of a feature. This includes:
    • Working with the product manager to fully understand the users workflows and the underlying user need or business problem a feature is aiming to solve. 
    • Working with the design team to finalize a user experience that is intuitive and accessible.
    • Identify any dependencies with other engineering teams and engage appropriate stakeholders in the feature planning and design
    • Consider performance, debuggability, extensibility, user documentation, feature usage monitoring and test coverage when designing and implementing features
    • Break down features into smaller deliverables. Track and communicate project status and progress with all project stakeholders

Ongoing: 

  • Find your niche - what kind of impact do you want to have in the team? Do you want to have deep technical knowledge and expertise within a particular area? Do you prefer to cultivate a broad knowledge base and rotate between many different areas within the team? Is your passion working with people to grow the technical skills, development processes, productivity and engagement of the whole team?
  • Continue to learn, build on your existing skills, broaden your areas of expertise by taking on projects that stretch your skills
  • Identify team-wide challenges, risks, technical debt areas and find ways forward through them
  • Contribute to long term technical vision - how can we architect our code, data stores and data pipelines to meet the feature and performance goals of the future?
  • Advocate for new ideas, technologies, processes to improve team productivity and engagement

Who you are

Your previous experience can be in either frontend, backend or full-stack development. You enrich the team through your engineering experience. You are excited to learn. You are ready to pitch in wherever there is a need. You proactively seek to grow your own skills and share your knowledge with the team. You are focused on the user’s experience. You dig deep to understand the use case and broader context for a feature to ensure the design and implementation of the feature properly addresses the problem at hand. You value code quality. You’re the type of person who is really proud when you build a well designed, well tested, long term solution. 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5255121002
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Jul 6, 2021
Service Desk Engineer – Nottingham - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Through a focused growth plan, we have become an established and credible alternative to theusual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of each organisation and which are communicated in clear and straightforward language.

About the opportunity-

We are currently recruiting for a Service Desk Engineer to join us our ever growing Service Desk team on our exciting journey! Reporting into the Service Desk Team Leader, you will handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

The ideal candidate will have a minimum of two years’ experience in a similar technical role, although candidates who can demonstrate a track record of fast paced learning may be considered.

Duties and responsibilities
  • Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers
  • Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
  • Working on specific IT projects for customers as directed by the Service Management team
  • Any other responsibilities at the line managers discretion

 

What we are looking for from you
  • Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking- This is essential
  • Familiarity with the following software and technologies - MS Office Suite, Antivirus technologies.
  • Excellent customer service skills
  • Ability to work independently and prioritise own work to meet tight deadlines
  • Ability to work under pressure with competing priorities
  • Must be able to complete BPSS, CTC and SC checks as and when required

Life at Littlefish-

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.
  • We put our people first – every time and without hesitation
  • Attractive salary & benefits packages – we offer competitive salary packages to attract the best people
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards   to those who go ‘above & beyond’ and exceed customer targets
  • Friendly culture – casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/service-desk-engineer-nottingham/
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Jul 6, 2021
Service Desk Engineer – Sheffield - Sheffield
Littlefish - Sheffield

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Through a focused growth plan, we have become an established and credible alternative to the ‘usual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of each organisation and which are communicated in clear and straightforward language.

 

About the opportunity-

We are currently recruiting for a Service Desk Engineer to join us our ever-growing Service Desk team on our exciting journey! This role will be based in Sheffield.

Reporting into the Service Desk Team Leader, you will handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

 

The ideal candidate will have a minimum of two years’ experience in a similar technical role, although candidates who can demonstrate a track record of fast paced learning may be considered.

 

Duties and responsibilities

Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers

Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales

Working on specific IT projects for customers as directed by the Service Management team

Any other responsibilities at the line managers discretion

 

What we are looking for from you

Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking- This is essential

Familiarity with the following software and technologies - MS Office Suite, Antivirus technologies.

Excellent customer service skills

Ability to work independently and prioritise own work to meet tight deadlines

Ability to work under pressure with competing priorities

Must be able to complete BPSS, CTC and SC checks as and when required

 

 

Life at Littlefish-

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

 

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

We put our people first – every time and without hesitation

Attractive salary & benefits packages – we offer competitive salary packages to attract the best people

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards   to those who go ‘above & beyond’ and exceed customer targets

Friendly culture – casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

 

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/service-desk-engineer-2/
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Jul 6, 2021
Process Analyst - Noida
Provana - Noida


Roles and Responsibilities 

Legal process associates with basic, though good computer skills, with minimum typing speed of 30 wpm with 97% accuracy
The person should have good reasoning and analytical skills
Should be good in understanding English and have fair written English

Desired Candidate Profile 

Perks and Benefits 



Key Skills


Backend

Typing

Non Voice

Back Office

Back Office Operations

Backend Operations

Data Entry

Operations

Skills highlighted with ‘‘ are preferred keyskills


Education-

UG:
Any Graduate in Any Specialization

PG:

Doctorate:



Source: http://careers.provana.com/job-listings-process-analyst-provana-india-private-limited-noida-0-to-2-years-040721000323

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Jul 4, 2021
Software Engineer, Production Support -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search amp; analytics, core platform, frontend amp; backend infrastructure, developer and partner ecosystem amp; integrations and more. 

As a Production Support Engineer, you'll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities across multiple applications. We are looking for exceptional support engineers who have the demonstrable ability to debug complicated issues and have the drive to learn and grow technically, solve challenging problems, and exceed customer expectations. 

What you will achieve

In your first 30 days: 

  • You'll experience our comprehensive onboarding and learn about Dialpad's culture amp; values
  • Work closely with your mentor to set up your local development environment and learn about our products and software development amp; production support processes, workflows and tools
  • Get to know the product engineering teams and their respective areas of focus
  • Review and use existing knowledge base documentation for multiple product areas and shadow other on-call production support engineers 
  • Start developing cross-functional, collaborative relationships across engineering, product, design, QA and customer support teams, as well as other internal teams as needed

In your first 6 months: 

  • Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams like product, engineering, and QA
  • Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them
  • Support engineering teams to deploy new features, hot fixes, upgrades/patches in production and staging environments and work closely with QA and customer support teams to schedule and test
  • Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution
  • Research, analyze, and diagnose complicated technical issues through leveraging backend systems and logging
  • Lead active incident management and post-incident learnings
  • Generate detailed dashboards and reports for facilitating the product and engineering roadmaps to identify the classes of incoming tickets and improve the product quality amp; stability.

By 1 year: 

  • Become a subject matter expertise in one or more of the following areas: various products, technical stacks, deployment environments and tools
  • Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification
  • Monitor application performance and make recommendations to improve overall application proficiency
  • Collaborate with engineering and product teams for developing internal tools, enhancing bug management workflows and automating processes to create efficiency
  • Start leading and/or mentoring other production support engineers on a fast growing team

Who you are

You consistently thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. You’ve prior experience working in shifts to provide 24X7 production support across multiple applications. You’re an expert in developing amp; improving internal support tools and processes that aid in providing a better developer experience, proactively identifying potential issues, and resolving customer issues faster.

  • 3+ years experience in supporting large scale distributed systems, SaaS-based solutions working with global distributed teams across multiple time zones. Preferably in the VOIP and/or business communications (UCaaS/CCaaS) industry
  • A technical background with excellent written communication skills and empathy for software engineers is vital
  • Attention to detail and a strong passion for quality – experience maintaining high quality customer facing software applications
  • A bit of experience with, and/or an interest in learning, a broad array of frontend, backend languages amp; frameworks and cloud computing technologies

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Lucene/ElasticSearch

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation 

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/5236887002
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Jul 2, 2021
Customer Account Technical Liaison -
Velocity -
SET-TO-ERROR
Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78859e7a64c1e5017a68d5b32c046b&source=&lang=en
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Jul 2, 2021
IT Systems Specialist - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

 

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

If you enjoy tackling complex technological challenges, then our experienced IT team may be the team for you! We provide top-notch creative solutions to help our employees to be productive and successful from anywhere. We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future. 

 

What you will achieve

As the IT Systems Specialist you will be the key player in supporting the underlying systems used by the business and guide the IT ServiceDesk team with advanced technical change management requests. You will be responsible for suggesting business system improvements and be the point of contact for new deployments and upgrades. 

In your first 30 days: 

The first 30 days is centered around development and training on technologies used by the Dialpad, the company products, and also the various IT systems supporting the business. 

In your first 60 days: 

The next 30 days focuses on responding to ServiceDesk tickets to gain in depth insight into the technical aspects of our various systems used by our user population and implemented policies. During this time the main objective is to fast track in depth understanding of your areas of responsibilities.

By 90 days: 

The next 30 days will be mostly project focused, you will be working on some larger ticket items. This will include focusing on impactful changes and will require careful planning, working with other groups within Dialpad to navigate a successful change management implementation. 

Who you are

We are looking for skilled seasoned IT Systems Specialists that have extensive experience to work independently, be a team player, cope well under pressure, communicate clearly and willing to learn new things on a daily basis and share knowledge with those around you. You should have a minimum of two years experience with MDM systems and have worked/managed MacOS, Linux, and Windows devices. You can demonstrate how to troubleshoot and escalate incidents and have a solid understanding of networking. And although not required, other areas of expertise we would love to see include; Cisco Meraki networking, VPN and wireless systems, Microsoft Intune and Jamf Pro MDM tools, ITSM amp; ITAM systems, LDAP, Active Directory and Exchange experience, Google Cloud Workspace / GSuite, Anti-Virus Systems and device policies.

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 


Source: https://boards.greenhouse.io/dialpad/jobs/5248176002
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Jul 2, 2021
Software Engineer, Product - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The Team

UberConference and Integrations teams are part of our Product Engineering Group. The Product Engineering team in Bangalore builds the Conferencing product end to end and carries out Intelligent workflow integrations of Dialpad with business applications like Salesforce, Slack, Servicenow, Okta etc. We are looking  to grow these teams. As an engineer at Dialpad, you will work with a close-knit product engineering team and technical lead. Our teams are cross disciplinary, and include Product Managers, Designers, QA, and other Engineers (Data Engineering, Data Science, Telephony). 

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining communication capabilities and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

 

In your first 30 days: 

  • You’ll work closely with the Engineering Manager, Mentor and peer team members to get up to speed on Dialpad product overview, features, setting up the development environment, development process, etc…
  • You’ll complete the Product onboarding exam to get all the required access for code submissions and deployments
  • You’ll start on some of the small improvements and starter project to get comfortable with the code flow and the development process
  •  By end of first month, you’ll be familiar with all the stakeholders you will be working with on a day-to-day basis, and also with the development process end to end

In your first 60 days: 

  • You’ll continue on the starter project and also be involved in some technical debt which will help you go the breadth and depth of some of the product features
  • You’ll work closely with the tech lead and senior developers within the team on the design and approaches
  • You’ll start providing the estimates, task breakups, and timelines for any activity taken up
  • You’ll start contributing in fixing any issues(product defect, regressions, improvement, etc..) which gets reported
  • You’ll start giving the work status in the daily stand up meetings and to the product manager

 

By 90 days: 

  • You’ll start contributing towards OKRs which will have a business impact from the product strategy point.
  • You’ll provide the detailed plan for the committed OKRs and ensure you are going on the right track from implementation and also from timeline perspective.
  • You’ll start having cross functional collaboration with other product teams based on the OKR you are working to ensure larger objective of the OKR is met
  • You’ll ensure highest code quality and feature quality is achieved through code reviews, unit tests, performance benchmarks, etc...
  • You’ll work closely with the UX design team, Product Management team and QA team to ensure the OKR is being delivered as per the defined requirement and scope, and get clarity wherever there is ambiguity
  • You’ll start helping the team with the on-call issues, and understand the process of Beta and prod deployments to be ready for product on-call rotation

 

Who you are

Software Engineer with prior experience of 4+ years who can scale to work closely with stakeholders independently or with minimal guidance. You love to develop easy-to-use, scalable, robust, high volume interactive client/server applications. You are passionate to work in a team which owns the full product development, operates with autonomy, makes quicker decisions with faster delivery cycles. You aspire to gain expertise in the full-stack development lifecycle. 

On the front-end side, you don’t rest with just plain javascript but are ready to play with the latest single page app frameworks like Vue.JS and other advanced JavaScript libraries. You also don’t shy away to crank out excellent HTML, and CSS.  

On the back-end side, you are excited to work with Python and go deeper in Google App Engine, Cloud Datastore (NoSQL database), Memcache (distributed cache), Analysis with BigQuery and finally debug with StackDriver. You explore the latest trends in WebRTC and VideoConferencing areas to bring in differentiating capabilities to the product.

You love the fact that product engineering is never about doing things in silo. You thrive in a team with different skill-sets like designers, product managers, and your peer engineers. 

You would love to hear about our policy: with fewer organized meetings, engineers have more time to code. You also love to work in a fast paced environment where you would launch new code weekly with our fast release cycles. You always believe in Improving performance to handle rapid increase in user base and use-cases. You are high on delivery of quality code by writing backend and frontend unit tests. You know how important it is to monitor and service the product and would love to work in Datadog.

As you gain expertise and trust, you know you have to make an impact beyond delivering features. You would love to be part of on-call responsibilities, Production deployments, new ideation, etc...

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 


Source: https://boards.greenhouse.io/dialpad/jobs/5359902002
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Jul 2, 2021
Revenue Operations Analyst -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Revenue Operations represents the alignment between various business teams including, but not limited to, Marketing, Sales and Customer Success. We focus on tools and processes to grow revenue while prioritizing efficiency and accountability among teams. 

The Revenue Operations Analyst will work closely with the Revenue Operations Manager to drive better decision-making and efficiency. This includes owning the technology process and workflow, developing and deriving insights from KPIs, forecasting, and assisting in rolling out and testing new initiatives and playbooks across the pre-sales and post-sales organizations. This includes pipeline management and scaling the demand generation process to increase lead volume and conversion rates. 

What you will achieve 

In your first 30 days: 

  • You’ll work closely with your manager as well as the rest of the Revenue Operations team team to learn about Dialpad as a company and the role that Revenue Operations plays in the organization
  • You’ll start to network with teams you will be working closely with such as Sales, Demand Generation, Partner Marketing, and Customer Marketing
  • You’ll begin to shadow your teammates to get a good understanding of our tools and processes.

In your first 60 days: 

  • You’ll understand the role of project management and accountability, being able to track project requests through Salesforce cases
  • You’ll execute on the cases and requests submitted by internal business partners. 
  • Begin to Identify opportunities for improvement and eliminating bottlenecks in lead qualification, opportunity creation, and sales to improve the overall process of revenue creation
  • Contribute to the ongoing management, administration, and optimization of CRM and prospect database, marketing tools, and other automated systems supporting the Revenue and Growth organizations

By 90 days: 

  • You’ll communicate directly with requestor departments regarding programs
  • You’ll have the confidence to analyze and report on performance and communicate the results
  • You’ll work closely with Revenue Operations Manager to enhance and optimize the lead management process and automation, ensuring timely distribution of leads to sales team, and ensure correct database segmentation
  • You’ll be comfortable monitoring lead error alerts and finding solutions

Who you are:

Skillset Required:

  • 2+ years of experience in Marketing, Operations or Technology
  • 2+ years of experience working in SFDC
  • Experience working with Marketing Automation Platform, experience with Marketo is a plus
  • Working knowledge of Lean Data, Outreach, ZoomInfo, LinkedIn, Clearbit and ChiliPiper a plus
  • Multi-tasking and time-management skills, with the ability to prioritize tasks
  • Detail oriented - you tend to triple check your work
  • Quick thinker - able to perform damage control on a moment’s notice
  • Calm - you will be engaged in many high-intensity situations with close deadlines. Comfortable with priority changes.
  • Team player - teamwork, very good interpersonal and communication skills
  • Independent - work under minimal supervision and self-motivation

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.








Source: https://boards.greenhouse.io/dialpad/jobs/4556150002
View More Show Me The Details
Jul 1, 2021
Software Engineer, Production Support -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search amp; analytics, core platform, frontend amp; backend infrastructure, developer and partner ecosystem amp; integrations and more. 

As a Production Support Engineer, you'll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities. We are looking for exceptional support engineers who have the demonstrable ability to debug complicated issues and have the drive to learn and grow technically, solve challenging problems, and exceed customer expectations. You’ll be part of a growing team and responsible for working in shifts to provide 24x7 Production Support across multiple applications. This is a full-time remote position but we require you to work in the US EST time zone at least for your first 6 months.

What you will achieve

In your first 30 days: 

  • You'll experience our comprehensive onboarding and learn about Dialpad's culture amp; values
  • Work closely with your mentor to set up your local development environment and learn about our products and software development amp; production support processes, workflows and tools
  • Get to know the product engineering teams and their respective areas of focus
  • Review and use existing knowledge base documentation for multiple product areas and shadow other on-call production support engineers 
  • Start developing cross-functional, collaborative relationships across engineering, product, design, QA and customer support teams, as well as other internal teams as needed

In your first 6 months: 

  • Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams like product, engineering, and QA
  • Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them
  • Support engineering teams to deploy new features, hot fixes, upgrades/patches in production and staging environments and work closely with QA and customer support teams to schedule and test
  • Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution
  • Research, analyze, and diagnose complicated technical issues through leveraging backend systems and logging
  • Lead active incident management and post-incident learnings
  • Generate detailed dashboards and reports for facilitating the product and engineering roadmaps to identify the classes of incoming tickets and improve the product quality amp; stability.

By 1 year: 

  • Become a subject matter expertise in one or more of the following areas: various products, technical stacks, deployment environments and tools
  • Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification
  • Monitor application performance and make recommendations to improve overall application proficiency
  • Collaborate with engineering and product teams for developing internal tools, enhancing bug management workflows and automating processes to create efficiency
  • Start leading and/or mentoring other production support engineers on a fast growing team

Who you are

You consistently thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. You’ve prior experience working in shifts to provide 24X7 production support across multiple applications. You’re an expert in developing amp; improving internal support tools and processes that aid in providing a better developer experience, proactively identifying potential issues, and resolving customer issues faster.

  • 3+ years experience in supporting large scale distributed systems, SaaS-based solutions working with global distributed teams across multiple time zones. Preferably in the VOIP and/or business communications (UCaaS/CCaaS) industry
  • A technical background with excellent written communication skills and empathy for software engineers is vital
  • Attention to detail and a strong passion for quality – experience maintaining high quality customer facing software applications
  • A bit of experience with, and/or an interest in learning, a broad array of frontend, backend languages amp; frameworks and cloud computing technologies

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Lucene/ElasticSearch

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation 

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5359902002
View More Show Me The Details
Jul 1, 2021
Field Engineer -
Littlefish -

Come and join the Littlefish team!…

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

We are currently recruiting for a Field Engineer to join us on our exciting journey! This role will require travel to customer sites.

Reporting into the Workforce Manager, you will provide effective onsite and remote technical support to Littlefish customers, for desktop/laptop/printer/application issues and installations as well as basic network/server troubleshooting and administration. This role is primarily field based with 70% activity off site.

This role will require SC clearance and a full UK driving license so please only apply if you’re eligible

 

What you’ll be getting up to on a day-to-day basis…

Provide 1st and 2nd line onsite and remote technical support services to Littlefish contract customers, in line with personal skill sets.

Resolve issues in a competent manner, whilst communicating professionally with the customer and members of the Service Desk, Infrastructure and Professional Services teams

Prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements

To be responsible for completing specific technical projects as designated by the Service Management Team e.g. Service Transitions, Projects and deployments

 

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

What can we offer you?…

We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Source: https://www.littlefish.co.uk/jobs/field-engineer/
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Jul 1, 2021
Sales Development Representative - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: 

  • You will be welcomed with a first in class onboarding experience that includes equipment set up, a sweet swag package, and a top-notch training program 
  • You will learn how to navigate through award-winning sales tools such as; SFDC, Zoominfo, Outreach, Sales Navigator and Dialpad
  • You will begin core SDR functions; prospecting, lead qualification, appointment setting, warm handoffs, Salesforce hygiene, and pipeline management. 
  • You will work closely with your manager, shadow your peers, and partner with your Account Executive to develop prospecting strategies and vertical campaigns unique to your territory
  • At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role

In your first 60 days: 

  • During your second month, you will be laser-focused on industry research and identify target accounts and contacts in your territory
  • Build prospecting lists for target accounts and key decision-makers and then reach out to them using all communication channels (cold call, email, chat, and social media)
  • You will comprehend and maintain in-depth knowledge of Dialpad products and have a great pitch
  • Adhere to team KPI metrics and prospecting standards
  • You will have an advanced understanding of tools, activities and best practices to be successful in the SDR role

By 90 days: 

  • In month three you will be confident in your craft and ready to fully immerse yourself in your day job
  • You will continue efforts to improve messaging, processes, and daily activities
  • You will be an accomplished lead qualifier and an expert with tools and processes
  • You will be ready to independently operate at full speed 

Who you are

You are a hunter by nature and thrive in a fast-paced work environment. You have exceptional organization, time management skills and are methodical in your decision-making. Lead sources and prospecting strategies can change rapidly so you must be relentless with documentation and have a keen eye for details. You support and encourage a diverse work environment. These are exciting times for Dialpad and results matter, if you are highly motivated and love to win, this is a great opportunity for you to launch a successful career in sales!

Skills you will bring: 

  • 1+ year experience working in a professional environment, preferably in an outbound capacity
  • Efficient, organized, and detail-oriented 
  • Highly motivated and committed to achieving success
  • Humility, integrity, and coachability are a must, we take great pride in our work culture and people are our priority

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5359928002
View More Show Me The Details
Jul 1, 2021
Salesforce Developer - Bengaluru
Dialpad - Bengaluru

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

 

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

You will contribute to our Revenue Operations team by supporting its growing Sales team. This rapidly-growing business within dialpad offers a creative, fast-paced, entrepreneurial work environment. As the Salesforce.com Developer, you will be the primary point of contact for multiple user groups and global teams who require maintenance, configuration, reporting and training. They will deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

 

What you will achieve

In your first 30 days: 

  • We will help you navigate HR, IT, and Systems, then introduce candidate to the Company/Team
  • End to End Process review in salesforce (how Dialpad uses salesforce)
  • Get to know SFDC environment/ architecture and Provide access to SFDC environment (Production/Sandbox)
  • Overview on list of tools that we use in Dialpad (SFDC/Marketo/other tools that integrates with salesforce)

In your first 60 days: 

  • Tag new hire with current project/revops request and assign salesforce cases.
  • Setup weekly 1: 1 discuss about KPI, weekly goals and accomplishment
  • Setup weekly call to discuss about the current code and config in sandbox environment
  • Run through existing document and BRD’s on the current salesforce setups and configurations.
  • Start Assigning small projects to new hire and guide them to success.

By 90 days: 

  • Setup 60 days review and discuss about things accomplished and things to learn.
  • Setting up weekly call with current 3rd party developer to work on current and to review old codes and configs.
  • Setup time with other team members to discuss about any new request that needs salesforce changes 

 

Who you are

Skillset

 

  • Strong organizational skills and business judgment with the ability to handle projects independently end-to-end
  • Strong experience doing customization with APEX and SFDC business workflow
  • Background in Salesforce development including Salesforce Custom Objects, Apex, Triggers, Web Services, Visualforce, Lightning, REST APIs, SOAP Web Services and migration tools.
  • Experience with Salesforce Administration including use of custom and standard fields and objects, workflow rules, data validation rules, and page layout changes
  • Experience writing with HTML, CSS, Javascript, and using Web UI frameworks within Visualforce pages and/or Lightning components
  • Salesforce Developer (Dev 401) certification highly desired with other Salesforce certifications (i.e.: Salesforce Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, etc.) preferred.

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5359941002
View More Show Me The Details
Jul 1, 2021
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