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Mid-Market Account Executive - Austin
CallFire - Austin
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1308300&&&nohd#job
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May 27, 2020
Sr Business Data Analyst - Santa Monica
CallFire - Santa Monica

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295221&&&nohd#job
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May 27, 2020
Business Development & Strategy Internship- Remote - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1306638&&&nohd#job
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May 22, 2020
Lead Front-End Engineer - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1236541&&&nohd#job
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May 15, 2020
Lead Angular Engineer - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1236541&&&nohd#job
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May 12, 2020
Quality Assurance Agent - Doral
Inktel - Doral

The Quality Assurance Representative (QAR) reports to the Director of Quality Assurance Manager or Supervisor. The QAR is responsible for partnering with Training, Operations Team Members, Account Executives and Clients to ensure that all quality metrics are achieved, that Best Practices are followed, and that World-class Customer Service is being delivered to our Client’s Customers in every interaction.

Responsibilities:
  • Performs contact monitoring and provide trend data to the account’s internal Management Team
  • Sends immediate alerts via email notifying the account’s internal Management Team of poor performance and trends
  • Participates in meetings with Management to inform and discuss individual and team performance
  • Track quality scores, trends, commitments and program updates

Requirements:
  • High school diploma Minimum of 1 year in customer service, quality assurances, or investigative environment.
  • Must type a minimum of 45 words per minute.
  • General computer and software experience (word processing, database software, and spreadsheet).
  • Strong written and verbal communication skills.
  • Excellent interpersonal and organizational skills.
  • Critical thinking and problem resolution skills.
  • Attention to detail. Ability to meet deadlines.
  • Self-motivated. Superior customer service skills.
  • Must be able to work independently in a fast-paced/multi-tasked environment and understand the concept of customer service and success.

Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*46462869736AF99C
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May 6, 2020
Data Science Intern - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295222&&&nohd#job
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May 2, 2020
Sr Business Analyst - Santa Monica
CallFire - Santa Monica

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295221&&&nohd#job
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May 2, 2020
Integration Developer - Vaughan
Upstream Works - Vaughan


At Upstream Works, we provide software technology for customer care in the rapidly changing social, mobile and multichannel world of the contact center. We are growing, and we are looking for a Senior Web Developer that will be a key contributor to the overall business.

 

So, how do you know you’re our new Senior Web Developer? At the risk of stating the obvious, you have a technical background in web or enterprise software development. To get even further ahead, experience with call centers and software product delivery would go a long way.

 

You have all of the essential web dev tools in your back pocket - C#, SQL Server 2014+, Angular, TypeScript, JavaScript, HTML, CSS, UI/UX - all in a .NET environment.

 

More importantly, you are a trailblazer, determined to add value to a product, to leverage the talents of your co-workers, and translate customer requirements into the best products you can.. You are also a detective –driven by the need to understand the complete picture. It’s not just about getting your part done; it’s about understanding all of the pieces, how they fit and work together, and how you can make it better. Beyond that, you know how to get it done, how to motivate others, and how to support your team.

 

We’ve been building Upstream Works steadily for the past 15 years, and we are moving full speed ahead.

Upstream Works has been built on a solid foundation of truly invested leadership. We’ve formed great business partnerships and lasting friendships; together, this creates a culture of family and fun. Why is our culture so important to us? Because work and life intersect and we believe it’s important to be happy and healthy in both! And we’re not going to sugar coat it – sometimes we work long hours. But we also work hard to make sure you get down time. And when we take time to have some fun as a company, we share that time with the families that support us day to day.

 

Here's how your intelligence, dedication, and drive come into play:



  • You have 4+ years Software Engineering in a .NET environment including 2+years working with enterprise software.



  • You evaluate APIs and SDKs from 3rd party applications such as CRMs including Salesforce, MS Dynamics and other contact center applications such as call recording and workforce management so that you can successfully perform integrations between them and our core product.



  • You create custom gadgets/widgets/components that provide functionality on web-based agent desktop.



  • You use in house developed tool kits to bridge gaps between web browsers and thick client applications.



  • You develop integration with contact center applications that are either industry specific or have been developed in house by our clients using technologies such as ActiveX or that require Interop.



  • You have a good understanding of and experience utilizing ETL.



  • You have a related degree to back up your work experience and an awesome list of software expertise: C#, .NET, JavaScript, jQuery, AngularJS, Angular, HTML5, CSS3, SQL Server, and AWS. This list goes on and on. But it doesn’t intimidate you one bit.



  • You have experience supporting DevOps and are familiar with Jenkins, JMeter, Groovy (Java) and CI/CD.



  • You are excited at the prospect of continuing to work on large scale enterprise infrastructure



  • You have an excellent eye for good design and you want to actively participate in the creation of the UI aspect of our solutions.



  • You are a key player. You need to be involved in the architecture and system design as a whole.



  • You have a lesser known degree in user story translation. You can break down user stories and experiences into clear requirements and manageable tasks.



  • You are a walking, talking, coding clock. You can provide timeline estimates and you always deliver on sprint commitments.



  • Did we mention you adore working in an Agile environment and couldn’t dream of working any other way?



  • You are a balanced leader with skills in the technical – code and design reviews. And the non technical – mentoring and coaching.



  • You are a collaborator who loves working with a team to build great solutions. Which is super helpful given that we sit in pods; headsets off; working together on individual pieces that form incredible products



  • Your motto is “Do it clean, do it right, make it compliant, make it tight.” We’ll hook you up with the Latin translation for that.


 

We offer a competitive salary and benefits.  We are located at 7777 Weston Road in Woodbridge at the corner of Weston Road and Highway 7.  The office is easily accessible by car or transit (both TTC and York Regional Transit).  More information about Upstream Works is available at www.upstreamworks.com.

Interested candidates may apply by responding to this job posting only.  

And who are we?

At Upstream, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers. We help solve tough problems by integrating software and using analytics to improve efficiency. And, we are proud to say we can do this in the fastest time in the industry.

We are a group of modest, dedicated, hard-working, family-friendly, close-knit people who enjoy Christmas parties, family & friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us. Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees and no one gets hurt!

And because we are lean, everyone has the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.

At Upstream, we live and work by our culture of collaboration, delivery and respect for each other. When we hand out business cards to our friends and peers, they say: “quae dicimus faciamus” – we do what we say.

Source: http://www.upstreamworks.com/company/careers/
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Apr 23, 2020
Freelance Writer - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1281755&&&nohd#job
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Apr 1, 2020
AR Clerk - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1278233&&&nohd#job
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Mar 23, 2020
Sr Product Marketing Manager - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1148874&&&nohd#job
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Mar 5, 2020
Customer Marketing Manager - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1257944&&&nohd#job
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Mar 3, 2020
Content Specialist, Sales and Marketing - Austin
CallFire - Austin
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1253462&&&nohd#job
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Feb 25, 2020
Senior Front-End Developer - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1258157&&&nohd#job
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Feb 25, 2020
Director of DevOps - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1255831&&&nohd#job
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Feb 20, 2020
IT Support Technician - Santa Monica
CallFire - Santa Monica

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1243079&&&nohd#job
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Feb 11, 2020
Office Manager - Santa Monica
CallFire - Santa Monica

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1246691&&&nohd#job
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Feb 10, 2020
Manual QA Tester - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1235377&&&nohd#job
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Jan 27, 2020
Marketing Operations Manager - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1232974&&&nohd#job
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Jan 27, 2020
Director of Business Intelligence - Santa Monica
CallFire - Santa Monica

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1232414&&&nohd#job
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Jan 23, 2020
Director of Site Reliability Engineering - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1214800&&&nohd#job
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Jan 8, 2020
Video Producer - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1219266&&&nohd#job
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Jan 7, 2020
Director of Production Operations - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1214800&&&nohd#job
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Dec 31, 2019
Sr PHP Engineer - Santa Monica
CallFire - Santa Monica

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1207540&&&nohd#job
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Dec 17, 2019
Director of Accounting/Controller - Doral
Inktel - Doral

General ResponsibilitIes: Lead and manage day-to-day operations of the accounting team, including monthly and annual closing activities through adherence with GAAP, and internal policies and procedures.

Work Description:
  • Assist in overall functionality of the team to ensure productivity and engagement.
  • Maintain general ledger and prepare financial statements in accordance with GAAP.
  • Manage month-end closing cycles, including those with cross-department functions.
  • Manage treasury and cash flow functions.
  • Assist with year-end and other audits.
  • Assist in developing and designing business models to meet the needs of the business.
  • Assist with annual budget, and routine forecasting and projection activities.
  • Assist with capital expenditure financing, while seeking new opportunities.
  • Other projects as assigned.

Business Requirements:
  • Minimum of Bachelor of Accounting degree with at least six years of practical, hands-on experience in a service industry.
  • Masters in Accounting or MBA a plus.
  • Strong understanding and interpreter of GAAP, accounting theory, and internal control with an ability to implement innovatively.
  • Advanced MS Excel skills: pivot tables, v-lookups, use of macros, etc. with the ability to train others.
  • Ability to act and operate independently with strong problem-solving and troubleshooting skills.
  • Ability to develop business acumen in a fast-paced environment, and work cooperatively and collaboratively through all business functions to achieve objectives.
  • Excellent time management and organizational skills with the ability to train others with these skills.

Leadership Requirements:
  • Strong leadership and inter-personal skills to drive the team’s success and engagement.
  • Demonstrated and proven track record of professional development, coaching and mentoring of direct reports.
  • Highly detail-oriented and organized, with a strong commitment to assigned deadlines and promote same within team.

 

Salary & Benefits

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*401486B07EDFC1DB
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Dec 16, 2019
IT Manager - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1203144&&&nohd#job
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Dec 11, 2019
Sr Java Engineer - Pasadena
CallFire - Pasadena

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1018636&&&nohd#job
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Dec 2, 2019
Business Development Representative - Austin
CallFire - Austin

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1193818&&&nohd#job
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Nov 26, 2019
Sales Development Representative - Austin
CallFire - Austin
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1193810&&&nohd#job
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Nov 26, 2019
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