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Office Administrator - Raanana
Centrical - Raanana

Responsibilities:
  • Coordinating office activities and operations to secure efficiency and compliance to company policies
  •  Manage CEO calendar, set up meetings, monitor and respond to incoming communications
  • Act as a point of contact for board team members, investors, executives, customers and other external partners
  • Manage travel plans, book and arrange transportation and accommodations
  • Track expenses and prepare reports
  • Work closely with all management team members and office staff to ensure that office policies and procedures are adhered to.
  • Create, implement and maintain office/CEO procedures
  • Manage information flow in a timely and accurate manner
  • Support budgeting and bookkeeping procedures
  • Track stocks of office supplies and place orders when necessary

Requirements:
  •  Minimum 1 year of experience as an office admin in high-tech company- startup a clear advantage
  • Native English speaker
  •  Excellent verbal and written communications skills
  • Outstanding organizational and time management skills
  •  Discretion and trustworthiness
  • Strong attention to detail and accuracy
  • The ability to be proactive and take the initiative
  • Excel and PowerPoint- high level
  • University degree

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/office-administrator/
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Jun 28, 2021
Account Executive - Sydney
Dialpad - Sydney

Dialpad is a cloud-based business phone system that turns conversations into opportunities and enables global teams to make smarter calls--anywhere, anytime. All products are powered by Voice Intelligence, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are

At Dialpad, we're a team of doers. Founded by the creators of Google Voice, our team focuses on personal excellence, high-quality execution and building best-in-class software. We like to think outside the box... and when that doesn't work, we reinvent it. We don't settle for the status quo, and that’s reflected in everything we build.  

With $220 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that combine design and mobility-- while also working with you whenever productivity strikes.

About the role:

We’re seeking a Mid-Market Account Executive who can leverage their selling skills to uncover and develop new opportunities and expand our customer base in the Central region. The ideal candidate for this individual contributor role will thrive in a fast-paced, start-up environment while managing the entire sales process from prospecting to close.

Demonstrated success in exceeding sales objectives, knowing how to navigate complex deals with multiple decision makers and having a love for the thrill of the hunt is a recipe for success in this role!

Responsibilities:

  • Lead customers through a sales cycle from initial inbound/outbound opportunity to close
  • Drive prospecting activities to uncover new opportunities and grow pipeline
  • Uncover unmet customer needs and incorporate customer feedback to drive better overall product experience
  • Increase effectiveness of tools and communication channels by recognising opportunities for innovation and proactively implementing new systems and processes
  • Work with cross-functional counterparts to improve the product's vision and drive growth initiatives

Requirements:

  • 3+ years of inside technical sales experience
  • Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done
  • Excellent analytical and problem-solving skills
  • Experience in MEDDIC sales methodology preferred
  • BA/BS degree or equivalent practical experience

About Us:

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, footy, comic books, country music, table tennis - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There’s no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognise that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Location, Location, Location

Sydney lt; gt; San Francisco lt; gt; Raleigh lt; gt; Vancouver lt; gt; Tokyo lt; gt; Austin lt; gt; San Jose. From coast to coast, our global offices are nestled in active and growing downtown areas.



Source: https://boards.greenhouse.io/dialpad/jobs/4983060002
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Jun 26, 2021
Front Desk Administrative Assistant -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7883a97a2fb34f017a450c3e587749&source=&lang=en
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Jun 25, 2021
Senior Manager of Field Services -
Velocity -


The Sr. Manager of Field Service Operations position is an exciting opportunity for a well-rounded leader to continue to develop Velocity’s field operations strategy and model. Velocity’s objective is to transform its existing field service operations into an efficient and organized service division with scalable policies and to allow the company to grow as well as efficiently expand into new service market areas. The candidate must possess the ability to work in a highly collaborative and fast-paced work environment of a successful and growing managed services company. Velocity is a national player in the Telecom/Networking/Data services industry and is well positioned for continued growth. This position is based at our corporate HQ in Holland, Ohio (Toledo metro area), and may require up to 20% travel.

 



Duties and Responsibilities:




  • Team Development/Leadership: Will be required to develop, motivate, and sustain a high-performing technician and dispatch team. Will be called upon to formulate and develop field operations functional systems and processes within the team that can be scaled with growth.



  • Accountability and Customer Service Focus:  Establish market leading and best in class customer service practices and processes around efficiency, consistency, and customer experience. Review revenue and other KPI results relative to budget



  • Process Management:  Provides direction and insight that continually brings the right balance of process to efforts but continues to be nimble and innovates and adapts.  Creates nimbleness that is responsive to change, market dynamics, client needs. 



  • Best Practice Implementation:  Design, optimize, and implement the Field Service Department with new processes, structure and procedures planning for future growth



  • Internal Relationships:  Will work very closely with Operations/Account Leadership in setting planful strategies around flawless executions and priorities to meet objectives. Will work closely with the vertical peers and key members of the leadership team to identify potential business objectives, product offerings and customer service goals.



  • Strategy:   Provide leadership regarding strategic focus centering around customer experience, scalable growth models, cost efficiency, and geographic coverage. Participate in Strategic Planning sessions to provide input on future direction



  • Innovation:  Provide insightful, market impacting programs that differentiate Velocity. This is not a role to apply the past template, but is one to innovate, see around the corner, and launch initiatives which provide immediate and measurable impact to the business.



  • Workforce planning: Assess and adjust manpower allocation for the day relative to customer demand and based on the sales cycle. Collaborate with HR on recruiting, training, retention programs. Review direct labor and material %'s to prior year and budget.



Required Education and Experience:



  • 8+ Years of proven management experience; Field Service Operations, Manufacturing or closely related field highly preferred.



  • Bachelor’s degree in related field or equivalent of combined education and experience



  • Experience in a technical or mechanical work environment, particularly telecom/network operations/IT services


 



Preferred Experience and certification:




  • Experience in the management and design of carrier / provider level services



  • Strong Change Management abilities around structure, process, and scalability



  • Coordinate tactical/technical training to promote technician/employee development



  • Collaborate with Field Operations Management and Dispatch Management:



    • Prioritize work orders based on pre-determined ranking, customer and financial criteria.



    • Review technician performance and behavior to maximize customer service and operational efficiency. 



Aside from working with a great team we offer some additional benefits:



  • Affordable Medical, Dental, Vision insurance, fast! Available the first day of the month after hire.



  • Generous Paid Time Off, enjoy over 2 and a half weeks in your first year.



  • Company paid Holidays, including 1 floating holiday you pick when to use



  • 401K with a 4% employer match that's 100% vested day 1



  • Company sponsored Life Insurance and STD/LTD coverage


Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7883a97a2fb34f017a455b1e08012f&source=&lang=en

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Jun 25, 2021
Sales Development Representative - Noida
Provana - Noida


Roles and Responsibilities 

• Expanding sales of Platform Suite in the Accounts across the assigned territory
• Developing and maintaining strong customer relationships at all functional levels.
• Bachelor’s Degree from an accredited university
• Fluency in English is a must.

Desired Candidate Profile 

 

Perks and Benefits 

 



Key Skills

Lead GenerationCold CallingUS Sales

Account Relationship ManagementSalesInside SalesOnline Lead GenerationBusiness Development

Skills highlighted with ‘‘ are preferred keyskills


Education-

UG:Any Graduate in Any Specialization

PG:

Doctorate:


Source: http://careers.provana.com/job-listings-sales-development-representative-provana-india-private-limited-noida-2-to-4-years-250621002791

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Jun 25, 2021
Velocity Service Professional - Denver, CO -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885a87a2fc201017a39d0e4414d66&source=&lang=en
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Jun 23, 2021
Incident Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!…

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

We are currently recruiting for an Incident Manager to join us on our exciting journey!

Reporting into the Incident Management Lead will take overall responsibility for the management, resolution and fulfilment of all incidents, across ALL organisations in scope of the process. This may include third party and client-side resolver groups.

 

What you’ll be getting up to on a day-to-day basis…

Driving the efficiency and effectiveness of the incident management processes

Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality

Monitoring the effectiveness of incident management and making recommendations for improvement

Developing and maintaining the incident management process where owned by Littlefish or providing input to client-side process owners if applicable

Ensuring that all IT teams follow the incident management processes for every incident

Conducting trend analysis to continually improve Mean Time to Resolution (MTTR) performance and to drive incident reduction initiatives through proactive engagement with Problem Management

Acting as an escalation point for the client and in support to the Littlefish Service Delivery Manager

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

What can we offer you?…

We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Source: https://www.littlefish.co.uk/jobs/incident-manager/
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Jun 23, 2021
Incident Manager 96553 - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!…

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

We are currently recruiting for an Incident Manager to join us on our exciting journey!

Reporting into the Incident Management Lead will take overall responsibility for the management, resolution and fulfilment of all incidents, across ALL organisations in scope of the process. This may include third party and client-side resolver groups.

 

What you’ll be getting up to on a day-to-day basis…

Driving the efficiency and effectiveness of the incident management processes

Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality

Monitoring the effectiveness of incident management and making recommendations for improvement

Developing and maintaining the incident management process where owned by Littlefish or providing input to client-side process owners if applicable

Ensuring that all IT teams follow the incident management processes for every incident

Conducting trend analysis to continually improve Mean Time to Resolution (MTTR) performance and to drive incident reduction initiatives through proactive engagement with Problem Management

Acting as an escalation point for the client and in support to the Littlefish Service Delivery Manager

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

What can we offer you?…

We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Source: https://www.littlefish.co.uk/jobs/incident-manager-96553/
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Jun 22, 2021
Sourcing Manager -
Velocity -
SET-TO-ERROR
Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885ac7a219aea017a2f7e606936f2&source=&lang=en
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Jun 21, 2021
Manager, Professional Services - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

  • You’ll work closely with the Director of Professional Service, Manager of Professional Services, and the Solution Architect Manager to build processes across the Pro Services Organization. 
  • You'll work cross functionally with Sales and Customer Success leaders to guarantee an enjoyable customer journey. 
  • You’ll work in Smartsheet and Salesforce to track metrics and KPIs. 

In your first 60 days: 

  • You’ll work directly with your team to improve our customers' onboarding experience. 
  • You’ll monitor your team's KPIs to ensure the team is meeting their goals. 
  • You’ll manage customer escalations related to deployment activities. 
  • You’ll work with prospects during the sales cycle to educate them on the Dialpad Deployment Methodology. 

By 90 days: 

  • You’ll ensure the Deployment team is aligned to the overall Pro Services and Company strategic objectives. 
  • You’ll partner with Sales to perform scoping sessions and data gathering to ensure all use cases and customer needs are discussed prior to deployment. 
  • You’ll partner with the APAC team to train on the deployment methodology and how they can leverage the Services team. 

Who you are

You are excited about the onboarding experience in the customer journey. You enjoy building processes, educating customers, and being a leader. You love partnering with Sales and Customer Success to ensure we set the correct expectations and do the right thing for our employees and customers. You are a go getter, people connector, and love solving problems! 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/5159387002
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Jun 21, 2021
Regional Channel Manager - Los Angeles
Dialpad - Los Angeles

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

Our Regional Channel Manager will be responsible for recruiting, on-boarding, and managing telecom partners, technology consultants, VARs, and Master Agents focused on next generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad.

What you will achieve

You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory. 

You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners. Our channel managers are instrumental in growing company revenue so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals. 

In your first 30 days.. 

  • You’ll attend Base Camp, Dialpad’s extensive onboarding and training program to get you up to speed on all things Dialpad and the UCaaS/CCaaS industry
  • You’ll become certified in Dialpad presentations and product demonstrations.
  • You’ll work closely with your manager, and your aligned inside Channel team to build out a business plan to nurture and grow your designated territory.
  • You’ll spend time with our Channel Marketing team to understand what resources are available to use both internally and externally to support your channel partners.
  • You’ll spend time with Channel Enablement and become trained on our Dialpad Partner Portal.
  • You will meet with our National Channel Directors to understand the partner ecosystem. 
  • You’ll become an expert in our key sales tools such as Salesforce, Outreach and Highspot.
  • By the end of the first month, you’ll understand where to go to find the right data to answer questions. 

In your first 60 days: 

  • You will get aligned with our National Channel Directors and introduced to the Master Agents contacts in your territory.
  • You’ll work closely with the Inside Channel Manager to identify prospective partners in your region to recruit and onboard.
  • You will be introduced to our existing partners in the territory that you will be managing.
  • You will get aligned with the Dialpad sales team that overlaps in your territory and create a regular cadence with them to stay aligned on partner activity and opportunities. 
  • Within your first 60 days you’ll begin running Dialpad Partner Introduction and onboarding meetings. 

By 90 days: 

  • You’ll be a go-to Dialpad expert for partners in your assigned territory.
  • You’ll feel confident presenting the Dialpad company presentation and product demonstration to channel partners. 
  • You’ll recruit and onboard new channel partners by providing product training, solution demonstrations and partner portal access. 
  • You’ll be focused on building long standing relationships with the partners you support; consistently engaging with them to uncover and drive new business opportunities.
  • You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle. 
  • You’ll be working closely with marketing to build out partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community.

Who you are

We are looking for individuals who are goal oriented and thrive in a fast-paced, technology-driven sales environment. You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of over achieving sales quota and pipeline goals.

  • 3-5+ years Channel Account Management experience on-boarding channel partners for a software company in the enterprise software space
  • Recent experience working for an emerging tech company
  • In-depth knowledge and experience with recruiting partners, value-added resellers and Master/Sub Agencies
  • Has met/exceeded own direct sales goals
  • Must show proven methodology to prospect and build pipeline
  • Proven track record of sustained over performance against sales quota and pipeline goals

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 


Source: https://boards.greenhouse.io/dialpad/jobs/4556150002
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Jun 21, 2021
Technical Recruiter, Engineering (12 Months Contract, Remote) -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

About the Role

We are looking for a passionate, driven Technical Recruiter, Engineering (12 Months Contract) to join Dialpad. As a tech-savvy recruiter who is accustomed to filling hard-to-fill and niche roles (think Product Engineering, Telephony Engineering, Mobile, and AI), you will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.

Responsibilities

  • Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams
  • Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
  • Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations 
  • A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey 
  • Solve problems and produce solutions using data

3-Months Accomplishments

  • Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
  • Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
  • Leverage internal and external data to craft and steer recruitment decisions and strategies 

6-Months+ Accomplishments

  • Work closely with hiring teams to create an exceptional candidate interview process and experience
  • Build balanced and inclusive teams

Desired Skills

  • Expert in creative and research-based sourcing tactics
  • 4+ years recruiting experience, in the areas of technology and software, preferably in a high-growth start-up environment 
  • Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
  • A strategic mindset to identify, evaluate and support candidates through the recruiting process.
  • Ability to be resourceful with minimal to no guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
  • Experience closing candidates and negotiating complex compensation packages
  • Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy
  • A champion for building balanced, diverse, equitable and inclusive recruitment processes and teams

Tools and Platforms: G-Suite, Greenhouse, Linkedin, Gem, HackerRank

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/4959682002
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Jun 17, 2021
Director of NOC -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7887a879d24156017a11180b1e2ee8&source=&lang=en
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Jun 17, 2021
Enterprise Customer Success Manager, NYC -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success team, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities
  • Manage a portfolio of high touch Enterprise Accounts across all stages from implementation through expansion and retention.
  • Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
  • Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
  • Work with customers to develop and execute a success plan that outlines how Centrical will address their business needs and measure performance against established metrics/KPI’s.
  • Leverage both successful execution and relationship engagement to convert customers to evangelists and partners, helping us to grow our business and platform.
  • Actively update customers on the evolution of the product. Show how the Centrical Product evolution will continue to enhance functionality and support customers’ evolving use cases and business needs.
  • Collaborate with Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Conduct monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

What we’re looking for:
  • At least 5 years of customer management experience leading a portfolio of high touch Fortune 1000 SaaS accounts with an emphasis on renewals and expansion
  • Experience working with B2B SaaS companies. You may have worked on change management initiatives or are familiar with organizational change management principles
  • Comfort discussing both commercial and technical topics and engaging in commercial negotiations with senior executives
  • Ability to use data to demonstrate business value
  • Ability to rapidly develop and deliver creative solutions for complex business problems
  • Experience leading and delivering new customer implementations
  • Strong presentation skills and ability to establish credibility and relationships with C-level executives
  • Excellent written and verbal communication skills
  • BA or BS required

 

You’ll succeed in this role if:
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial, self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience within a globally dispersed, multilingual team.
  • You love getting your hands dirty – no task is beneath you when it comes to the success of your customers.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/customer-success-manager-nyc/
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Jun 16, 2021
Enterprise Portuguese Speaker Customer Success Manager, NYC -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success team, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities
  • Manage a portfolio of high touch Enterprise Accounts across all stages from implementation through expansion and retention.
  • Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
  • Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
  • Work with customers to develop and execute a success plan that outlines how Centrical will address their business needs and measure performance against established metrics/KPI’s.
  • Leverage both successful execution and relationship engagement to convert customers to evangelists and partners, helping us to grow our business and platform.
  • Actively update customers on the evolution of the product. Show how the Centrical Product evolution will continue to enhance functionality and support customers’ evolving use cases and business needs.
  • Collaborate with Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Conduct monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

What we’re looking for:
  • At least 5 years of customer management experience leading a portfolio of high touch Fortune 1000 SaaS accounts with an emphasis on renewals and expansion
  • Experience working with B2B SaaS companies. You may have worked on change management initiatives or are familiar with organizational change management principles
  • Comfort discussing both commercial and technical topics and engaging in commercial negotiations with senior executives
  • Ability to use data to demonstrate business value
  • Ability to rapidly develop and deliver creative solutions for complex business problems
  • Experience leading and delivering new customer implementations
  • Strong presentation skills and ability to establish credibility and relationships with C-level executives
  • Excellent written and verbal communication skills
  • BA or BS required
  • Fluent in English and Portuguese
  • Nice to have basic Spanish

 

You’ll succeed in this role if:
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial, self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience within a globally dispersed, multilingual team.
  • You love getting your hands dirty – no task is beneath you when it comes to the success of your customers.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/spanish-speaker-customer-success-manager-ny/
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Jun 16, 2021
Enterprise Portuguese Speaker Technical Account Manager, NY -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

About Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success team, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities
  • Principal technical advisor and advocate for a portfolio of Enterprise accounts across implementation, integration, and long-term technical continuity, helping customers to enable their organization’s digital adoption with Centrical
  • Own customer implementations and custom development plans, including development of custom pilots to show Proof of Concept (POC) to support unique customer use cases
  • As an integral part of the Customer Success team, establish close relationships with customers and a deep knowledge of their business, organization, and data to help empower them to realize the full value of the Centrical platform
  • Be a product expert and escalation point for internal delivery teams and customers to manage and facilitate a resolution for technical incidents and issues
  • Drive discussions with senior leadership regarding incidents and risk management
  • Actively update customers on the technical evolution of the product, platform and security.
  • Collaborate with Customer Success Managers, Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Support monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

Requirements:
  • 3-5+ years of experience leading the technical implementations and support for a large portfolio of Fortune 1000 clients. Experience working with SaaS platforms preferred.
  • Strong database analysis skills with proven business insight and judgement.
  • A track record of working with relational databases.
  • The ability to rapidly develop and deliver creative solutions for complex business problems.
  • Experience using or integrating with a variety of management tools, technologies, and analytics platforms (e.g. Salesforce, Excel, JIRA, Zendesk, REST APIs) preferred. Experience with or knowledge of SQL required.
  • Experience working with customers and explaining complex technical concepts to non-technical audiences.
  • BA or BS required.
  • Fluency in Portuguese - a must

 

You’ll succeed in this role if:
  • You excel in a rapidly changing, hyper-growth, startup environment. You’re an entrepreneurial self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you
  • You thrive working within a globally dispersed, multilingual team.
  • You love to collaborate across departments! You are passionate about improving an evolving product and can work with others to make that a reality.
  • You take pride in your excellent time management skills. Making and executing on plans and timelines gives you satisfaction.

 

Hesitant to apply? Even if you’re not 100% sure you have every single skill or experience listed, but believe this role is right for you, we want to hear from you!

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 

Source: https://centrical.com/job/portuguese-speaker-technical-account-manager-ny/
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Jun 16, 2021
Enterprise Spanish Speaker Customer Success Manager, NYC -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success team, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities
  • Manage a portfolio of high touch Enterprise Accounts across all stages from implementation through expansion and retention.
  • Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
  • Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
  • Work with customers to develop and execute a success plan that outlines how Centrical will address their business needs and measure performance against established metrics/KPI’s.
  • Leverage both successful execution and relationship engagement to convert customers to evangelists and partners, helping us to grow our business and platform.
  • Actively update customers on the evolution of the product. Show how the Centrical Product evolution will continue to enhance functionality and support customers’ evolving use cases and business needs.
  • Collaborate with Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Conduct monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

What we’re looking for:
  • At least 5 years of customer management experience leading a portfolio of high touch Fortune 1000 SaaS accounts with an emphasis on renewals and expansion
  • Experience working with B2B SaaS companies. You may have worked on change management initiatives or are familiar with organizational change management principles
  • Comfort discussing both commercial and technical topics and engaging in commercial negotiations with senior executives
  • Ability to use data to demonstrate business value
  • Ability to rapidly develop and deliver creative solutions for complex business problems
  • Experience leading and delivering new customer implementations
  • Strong presentation skills and ability to establish credibility and relationships with C-level executives
  • Excellent written and verbal communication skills
  • BA or BS required
  • Fluent in English and Spanish
  • Nice to have basic Portuguese

 

You’ll succeed in this role if:
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial, self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience within a globally dispersed, multilingual team.
  • You love getting your hands dirty – no task is beneath you when it comes to the success of your customers.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/spanish-speaker-customer-success-manager-nyc/
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Jun 16, 2021
Head of Developer Relations Americas - Remote -
Telnyx -


We are seeking a talented candidate to lead our Developer Relations practice in the Americas.

This is an opportunity for you to recruit, inspire and enable Developers and Builders to solve problems for their end users by building apps and services that leverage the Telnyx platform. We are a developer obsessed team, working to relentlessly improve their experience and enable them to create amazing experiences for the customers they serve. This position requires a blend of strong technical skills coupled with content development, presentation, and customer-facing skills. This individual will have a passion for technology and sharing it with other inventors, creators, and app developers – both inside and outside the company.

Key responsibilities:
This diverse role includes a variety of responsibilities, all focused on growing the Telnyx developer community. These include:

Strategy & Leadership

  • Lead the development of a strategic vision and clear, measurable goals for developer relations in collaboration with product and cross-functional leads across the company

  • Understand developer needs from research and develop insights to drive the developer relations strategy

  • Take a data-driven approach in defining developer relations success metrics and prioritizing work so that progress can be clearly measured 

  • Collaborate closely with marketing and product to establish a “bottoms up” go-to-market motion to win developer mindshare & position Telnyx as the CPaaS platform of choice

  • Grow and lead an effective developer relations team to execute the strategy

Education & Advocacy

  • Author developer-focused content in collaboration with marketing which can include but is not limited to technical blogs, white papers, videos and podcasts.

  • Educate developers about products through webinars, tutorials, and how to guides among other approaches.

  • Orchestrate the company presence at events, including speaking, sponsoring and exhibiting at both large conferences and smaller scale events.

  • Build technical demos in multiple languages

  • Write and curate technical documentation that allow developers of different skills sets to leverage the power of our platform

  • Identify and drive developer experience initiatives including documentation, sample code, SDKS and tools

Community

  • Engage with and activate the developer community across GitHub, Stack Overflow and other relevant channels

  • Be an advocate for our developers by surfacing feedback and insights to appropriate teams

  • Demonstrate a customer centric approach by being a champion for the developer experience

  • Constantly engage with the Developer community to provide proof points that demonstrate Telnyx’s commitment to this space.

  • Support the Telnyx developer community wherever they are -- on forums, on social media, at conferences, meetups, hackathons, etc.

  • Participate and engage with developers on our external slack channels

  • Organize and participate in meetups and hackathons for developers

Product Experience

  • Solicit developer feedback on the product experience and collaborate with internal product stakeholders to constantly enhance developer experience on our platform

  • Develop forums for developers to provide a voice into future product enhancements and roadmap

  • Be an internal advocate for developers to fulfil the goal of delivering a robust self-serve experience for builders

Desired Skills and Experiences

  • 8+ years of experience as a leader working in a developer relations, technology evangelism, product management or similar technical roles.

  • 4+ years of experience with telecommunications, cloud computing services & infrastructure, application development platforms, and popular programming languages.

  • Knowledge and experience with Developer Marketing, Audience Marketing, or similar expertise scaling programmatically.

  • 3+ years of experience as an inclusive and driven people manager who cares deeply about enabling success for members of the team

  • Strong communication skills, both written and verbal. You have created and delivered engaging technical presentations and are comfortable with (and enjoy) public speaking.

  • Established credibility and recognition in speaking engagements and technology publications is preferred, as is a history of successful speaking engagements and industry influence.

  • Proven history of creating impactful technical content for blogs, forums, social channels, etc. The desired candidate will be able to communicate technical concepts clearly and effectively to different audiences.

  • Strong ability to collaborate and partner with other functional teams and in International markets to achieve common goals.

Source: https://boards.greenhouse.io/telnyx54/jobs/4563584003
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Jun 16, 2021
Software Engineer, Product - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The Team

UberConference and Integrations teams are part of our Product Engineering Group. The Product Engineering team in Bangalore builds the Conferencing product end to end and carries out Intelligent workflow integrations of Dialpad with business applications like Salesforce, Slack, Servicenow, Okta etc. We are looking  to grow these teams. As an engineer at Dialpad, you will work with a close-knit product engineering team and technical lead. Our teams are cross disciplinary, and include Product Managers, Designers, QA, and other Engineers (Data Engineering, Data Science, Telephony). 

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining communication capabilities and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

 

In your first 30 days: 

  • You’ll work closely with the Engineering Manager, Mentor and peer team members to get up to speed on Dialpad product overview, features, setting up the development environment, development process, etc…
  • You’ll complete the Product onboarding exam to get all the required access for code submissions and deployments
  • You’ll start on some of the small improvements and starter project to get comfortable with the code flow and the development process
  •  By end of first month, you’ll be familiar with all the stakeholders you will be working with on a day-to-day basis, and also with the development process end to end

In your first 60 days: 

  • You’ll continue on the starter project and also be involved in some technical debt which will help you go the breadth and depth of some of the product features
  • You’ll work closely with the tech lead and senior developers within the team on the design and approaches
  • You’ll start providing the estimates, task breakups, and timelines for any activity taken up
  • You’ll start contributing in fixing any issues(product defect, regressions, improvement, etc..) which gets reported
  • You’ll start giving the work status in the daily stand up meetings and to the product manager

 

By 90 days: 

  • You’ll start contributing towards OKRs which will have a business impact from the product strategy point.
  • You’ll provide the detailed plan for the committed OKRs and ensure you are going on the right track from implementation and also from timeline perspective.
  • You’ll start having cross functional collaboration with other product teams based on the OKR you are working to ensure larger objective of the OKR is met
  • You’ll ensure highest code quality and feature quality is achieved through code reviews, unit tests, performance benchmarks, etc...
  • You’ll work closely with the UX design team, Product Management team and QA team to ensure the OKR is being delivered as per the defined requirement and scope, and get clarity wherever there is ambiguity
  • You’ll start helping the team with the on-call issues, and understand the process of Beta and prod deployments to be ready for product on-call rotation

 

Who you are

Software Engineer with prior experience of 4+ years who can scale to work closely with stakeholders independently or with minimal guidance. You love to develop easy-to-use, scalable, robust, high volume interactive client/server applications. You are passionate to work in a team which owns the full product development, operates with autonomy, makes quicker decisions with faster delivery cycles. You aspire to gain expertise in the full-stack development lifecycle. 

On the front-end side, you don’t rest with just plain javascript but are ready to play with the latest single page app frameworks like Vue.JS and other advanced JavaScript libraries. You also don’t shy away to crank out excellent HTML, and CSS.  

On the back-end side, you are excited to work with Python and go deeper in Google App Engine, Cloud Datastore (NoSQL database), Memcache (distributed cache), Analysis with BigQuery and finally debug with StackDriver. You explore the latest trends in WebRTC and VideoConferencing areas to bring in differentiating capabilities to the product.

You love the fact that product engineering is never about doing things in silo. You thrive in a team with different skill-sets like designers, product managers, and your peer engineers. 

You would love to hear about our policy: with fewer organized meetings, engineers have more time to code. You also love to work in a fast paced environment where you would launch new code weekly with our fast release cycles. You always believe in Improving performance to handle rapid increase in user base and use-cases. You are high on delivery of quality code by writing backend and frontend unit tests. You know how important it is to monitor and service the product and would love to work in Datadog.

As you gain expertise and trust, you know you have to make an impact beyond delivering features. You would love to be part of on-call responsibilities, Production deployments, new ideation, etc...

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5236887002
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Jun 16, 2021
Multilingual Service Desk Engineer (Spanish, Italian and English) - Nottingham
Littlefish - Nottingham

About the opportunity-

Littlefish is looking for a Service Desk Engineer to join the Multilingual team. Reporting into the Service Desk Team Leader, the role of Service Desk Engineer will be to handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. As Service Desk Engineer, you will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

This Service Desk Engineer candidate will be fluent in Spanish, Italian and English have a minimum of two years’ experience in a similar technical role or customer service, although candidates who can demonstrate a track record of fast paced learning may be considered.

 

Service Desk Engineer Duties and responsibilities
  • Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers
  • Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
  • Working on specific IT projects for customers as directed by the Service Management team
  • Any other responsibilities at the line managers discretion

 

What we are looking for from you

Fluent in Spanish, Italian and English.
  • Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking- This is essential
  • Familiarity with the following software and technologies - MS Office Suite, Antivirus technologies.
  • Excellent customer service skills
  • Ability to work independently and prioritise own work to meet tight deadlines
  • Ability to work under pressure with competing priorities
  • Must be able to complete BPSS, CTC and SC checks as and when required

 

Benefits

 
  • Training and development – the Littlefish Academy rewards you as you progress & learn

 
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

 
  • Casual dress policy and breakout facilities with table tennis and gaming

 
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/multilingual-service-desk-engineer-spanish-italian-and-english/
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Jun 16, 2021
Enterprise Customer Success Manager, IL - Raanana
Centrical - Raanana

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success team, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities
  • Manage a portfolio of high touch Enterprise Accounts across all stages from implementation through expansion and retention.
  • Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
  • Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
  • Work with customers to develop and execute a success plan that outlines how Centrical will address their business needs and measure performance against established metrics/KPI’s.
  • Leverage both successful execution and relationship engagement to convert customers to evangelists and partners, helping us to grow our business and platform.
  • Actively update customers on the evolution of the product. Show how the Centrical Product evolution will continue to enhance functionality and support customers’ evolving use cases and business needs.
  • Collaborate with Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Conduct monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

What we’re looking for:
  • 3-5 years of customer management experience leading a portfolio of high touch Fortune 1000 SaaS accounts with an emphasis on renewals and expansion
  • Experience working with B2B SaaS companies. You may have worked on change management initiatives or are familiar with organizational change management principles.
  • Comfort discussing both commercial and technical topics and engaging in commercial negotiations with senior executives.
  • Ability to use data to demonstrate business value.
  • Ability to rapidly develop and deliver creative solutions for complex business problems.
  • Experience leading and delivering new customer implementations.
  • Strong presentation skills and ability to establish credibility and relationships with C-level executives.
  • Excellent written and verbal communication skills.
  • BA or BS required.

 

You’ll succeed in this role if:
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial, self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience within a globally dispersed, multilingual team.
  • You love getting your hands dirty – no task is beneath you when it comes to the success of your customers.
  •  

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/customer-success-manager-il/
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Jun 16, 2021
Software Engineer, Search \u0026 Analytics -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

In your first 30 days: 

  • Get to know the cross-functional team of engineers, product managers, designers and QA engineers that you will be working closely with
  • Set up your dev environment
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable with the development process and tools. Starter projects are a good way to gain a wide breadth of exposure to different parts of the code base and to collaborate with engineers who are domain experts in different areas
  • Learn the common workflows, goals, and pain points of our users

In your first few months:

  • Work on features either solo or in groups of 2-3 engineers based on feature size
  • Take end to end ownership of a feature. This includes:
    • Working with the product manager to fully understand the users workflows and the underlying user need or business problem a feature is aiming to solve. 
    • Working with the design team to finalize a user experience that is intuitive and accessible.
    • Identify any dependencies with other engineering teams and engage appropriate stakeholders in the feature planning and design
    • Consider performance, debuggability, extensibility, user documentation, feature usage monitoring and test coverage when designing and implementing features
    • Break down features into smaller deliverables. Track and communicate project status and progress with all project stakeholders

Ongoing: 

  • Find your niche - what kind of impact do you want to have in the team? Do you want to have deep technical knowledge and expertise within a particular area? Do you prefer to cultivate a broad knowledge base and rotate between many different areas within the team? Is your passion working with people to grow the technical skills, development processes, productivity and engagement of the whole team?
  • Continue to learn, build on your existing skills, broaden your areas of expertise by taking on projects that stretch your skills
  • Identify team-wide challenges, risks, technical debt areas and find ways forward through them
  • Contribute to long term technical vision - how can we architect our code, data stores and data pipelines to meet the feature and performance goals of the future?
  • Advocate for new ideas, technologies, processes to improve team productivity and engagement

Who you are

Your previous experience can be in either frontend, backend or full-stack development. You enrich the team through your engineering experience. You are excited to learn. You are ready to pitch in wherever there is a need. You proactively seek to grow your own skills and share your knowledge with the team. You are focused on the user’s experience. You dig deep to understand the use case and broader context for a feature to ensure the design and implementation of the feature properly addresses the problem at hand. You value code quality. You’re the type of person who is really proud when you build a well designed, well tested, long term solution. 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5309756002
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Jun 15, 2021
Support Representative, Tier 1 -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face. We have one goal: to provide “World-class Customer Support”.

What you will achieve

In your first 30 days: 

  • You will complete our 6 week training course which should equip you to handle customer interactions across all channels (phone, chat, and emails).
  • You’ll work closely with our Support Development Team to learn our products and internal processes

In your first 60 days: 

  • You’ll be able to effectively provide phone and live-chat support
  • Navigate and utilize internal and external resources to provide solutions to our users
  • Effectively analyze a problem or issue, asking the right questions to build a solution or work closely with escalation tiers.  

By 90 days: 

  • At this point you should be very familiar with the product and internal process that should allow you to work freely and bring that world class experience we like to provide to our customers.
  • You will be participating in meetings, focused around meeting our KPIs 
  • Your customer interaction will be QA by our development team to assure quality assurance. 
  • You’ll be expected to review and acknowledge the feedback provided by the Development team
  • Maintain or exceed our established service levels and KPIs

Who you are

As customer support agent you are responsible for researching technical issues and educating our users on everything Dialpad. You are resourceful in finding solutions that bring our customers promptly resolution. You are someone who can work with people from many different backgrounds. You’re patient and able to de-escalate situations when necessary. You’re dependable and love technology! Lastly, you want to be part of innovating cloud communications and understand Dialpad’s mission of delivering high-quality calling, video, and chat from a signal application.

Further requirements include the demonstrated ability to speak English fluently.  Ability to demonstrate strong phone and verbal communication skills along with active listening.  You are a flexible team player who thrives in a dynamic environment.  You should be able to manage inbound and outbound calls in a timely manner.  Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives.  Manage conversations in our call center and support tools. Ability to multitask, set priorities and manages time effectively.  De-escalate situations involving dissatisfied customer by being patient and offering assistance and support

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5255121002
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Jun 15, 2021
Customer Success Manager, IL - Raanana
Centrical - Raanana

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success team, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities
  • Manage a portfolio of high touch Enterprise Accounts across all stages from implementation through expansion and retention.
  • Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
  • Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
  • Work with customers to develop and execute a success plan that outlines how Centrical will address their business needs and measure performance against established metrics/KPI’s.
  • Leverage both successful execution and relationship engagement to convert customers to evangelists and partners, helping us to grow our business and platform.
  • Actively update customers on the evolution of the product. Show how the Centrical Product evolution will continue to enhance functionality and support customers’ evolving use cases and business needs.
  • Collaborate with Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Conduct monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

What we’re looking for:
  • 3-5 years of customer management experience leading a portfolio of high touch Fortune 1000 SaaS accounts with an emphasis on renewals and expansion
  • Experience working with B2B SaaS companies. You may have worked on change management initiatives or are familiar with organizational change management principles.
  • Comfort discussing both commercial and technical topics and engaging in commercial negotiations with senior executives.
  • Ability to use data to demonstrate business value.
  • Ability to rapidly develop and deliver creative solutions for complex business problems.
  • Experience leading and delivering new customer implementations.
  • Strong presentation skills and ability to establish credibility and relationships with C-level executives.
  • Excellent written and verbal communication skills.
  • BA or BS required.

 

You’ll succeed in this role if:
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial, self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience within a globally dispersed, multilingual team.
  • You love getting your hands dirty – no task is beneath you when it comes to the success of your customers.
  •  

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/customer-success-manager-il/
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Jun 15, 2021
Customer Success Manager, NYC -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success team, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities
  • Manage a portfolio of high touch Enterprise Accounts across all stages from implementation through expansion and retention.
  • Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
  • Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
  • Work with customers to develop and execute a success plan that outlines how Centrical will address their business needs and measure performance against established metrics/KPI’s.
  • Leverage both successful execution and relationship engagement to convert customers to evangelists and partners, helping us to grow our business and platform.
  • Actively update customers on the evolution of the product. Show how the Centrical Product evolution will continue to enhance functionality and support customers’ evolving use cases and business needs.
  • Collaborate with Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Conduct monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

What we’re looking for:
  • At least 5 years of customer management experience leading a portfolio of high touch Fortune 1000 SaaS accounts with an emphasis on renewals and expansion
  • Experience working with B2B SaaS companies. You may have worked on change management initiatives or are familiar with organizational change management principles
  • Comfort discussing both commercial and technical topics and engaging in commercial negotiations with senior executives
  • Ability to use data to demonstrate business value
  • Ability to rapidly develop and deliver creative solutions for complex business problems
  • Experience leading and delivering new customer implementations
  • Strong presentation skills and ability to establish credibility and relationships with C-level executives
  • Excellent written and verbal communication skills
  • BA or BS required

 

You’ll succeed in this role if:
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial, self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience within a globally dispersed, multilingual team.
  • You love getting your hands dirty – no task is beneath you when it comes to the success of your customers.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/customer-success-manager-nyc/
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Jun 14, 2021
Portuguese Speaker Customer Success Manager, NYC -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success team, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities
  • Manage a portfolio of high touch Enterprise Accounts across all stages from implementation through expansion and retention.
  • Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
  • Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
  • Work with customers to develop and execute a success plan that outlines how Centrical will address their business needs and measure performance against established metrics/KPI’s.
  • Leverage both successful execution and relationship engagement to convert customers to evangelists and partners, helping us to grow our business and platform.
  • Actively update customers on the evolution of the product. Show how the Centrical Product evolution will continue to enhance functionality and support customers’ evolving use cases and business needs.
  • Collaborate with Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Conduct monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

What we’re looking for:
  • At least 5 years of customer management experience leading a portfolio of high touch Fortune 1000 SaaS accounts with an emphasis on renewals and expansion
  • Experience working with B2B SaaS companies. You may have worked on change management initiatives or are familiar with organizational change management principles
  • Comfort discussing both commercial and technical topics and engaging in commercial negotiations with senior executives
  • Ability to use data to demonstrate business value
  • Ability to rapidly develop and deliver creative solutions for complex business problems
  • Experience leading and delivering new customer implementations
  • Strong presentation skills and ability to establish credibility and relationships with C-level executives
  • Excellent written and verbal communication skills
  • BA or BS required
  • Fluent in English and Portuguese
  • Nice to have basic Spanish

 

You’ll succeed in this role if:
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial, self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience within a globally dispersed, multilingual team.
  • You love getting your hands dirty – no task is beneath you when it comes to the success of your customers.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/spanish-speaker-customer-success-manager-ny/
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Jun 14, 2021
Portuguese Speaker Technical Account Manager, NY -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

About Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success team, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities
  • Principal technical advisor and advocate for a portfolio of Enterprise accounts across implementation, integration, and long-term technical continuity, helping customers to enable their organization’s digital adoption with Centrical
  • Own customer implementations and custom development plans, including development of custom pilots to show Proof of Concept (POC) to support unique customer use cases
  • As an integral part of the Customer Success team, establish close relationships with customers and a deep knowledge of their business, organization, and data to help empower them to realize the full value of the Centrical platform
  • Be a product expert and escalation point for internal delivery teams and customers to manage and facilitate a resolution for technical incidents and issues
  • Drive discussions with senior leadership regarding incidents and risk management
  • Actively update customers on the technical evolution of the product, platform and security.
  • Collaborate with Customer Success Managers, Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Support monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

Requirements:
  • 3-5+ years of experience leading the technical implementations and support for a large portfolio of Fortune 1000 clients. Experience working with SaaS platforms preferred.
  • Strong database analysis skills with proven business insight and judgement.
  • A track record of working with relational databases.
  • The ability to rapidly develop and deliver creative solutions for complex business problems.
  • Experience using or integrating with a variety of management tools, technologies, and analytics platforms (e.g. Salesforce, Excel, JIRA, Zendesk, REST APIs) preferred. Experience with or knowledge of SQL required.
  • Experience working with customers and explaining complex technical concepts to non-technical audiences.
  • BA or BS required.
  • Fluency in Portuguese - a must

 

You’ll succeed in this role if:
  • You excel in a rapidly changing, hyper-growth, startup environment. You’re an entrepreneurial self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you
  • You thrive working within a globally dispersed, multilingual team.
  • You love to collaborate across departments! You are passionate about improving an evolving product and can work with others to make that a reality.
  • You take pride in your excellent time management skills. Making and executing on plans and timelines gives you satisfaction.

 

Hesitant to apply? Even if you’re not 100% sure you have every single skill or experience listed, but believe this role is right for you, we want to hear from you!

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 

Source: https://centrical.com/job/portuguese-speaker-technical-account-manager-ny/
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Jun 14, 2021
Spanish Speaker Customer Success Manager, NYC -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success team, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities
  • Manage a portfolio of high touch Enterprise Accounts across all stages from implementation through expansion and retention.
  • Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
  • Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
  • Work with customers to develop and execute a success plan that outlines how Centrical will address their business needs and measure performance against established metrics/KPI’s.
  • Leverage both successful execution and relationship engagement to convert customers to evangelists and partners, helping us to grow our business and platform.
  • Actively update customers on the evolution of the product. Show how the Centrical Product evolution will continue to enhance functionality and support customers’ evolving use cases and business needs.
  • Collaborate with Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Conduct monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

What we’re looking for:
  • At least 5 years of customer management experience leading a portfolio of high touch Fortune 1000 SaaS accounts with an emphasis on renewals and expansion
  • Experience working with B2B SaaS companies. You may have worked on change management initiatives or are familiar with organizational change management principles
  • Comfort discussing both commercial and technical topics and engaging in commercial negotiations with senior executives
  • Ability to use data to demonstrate business value
  • Ability to rapidly develop and deliver creative solutions for complex business problems
  • Experience leading and delivering new customer implementations
  • Strong presentation skills and ability to establish credibility and relationships with C-level executives
  • Excellent written and verbal communication skills
  • BA or BS required
  • Fluent in English and Spanish
  • Nice to have basic Portuguese

 

You’ll succeed in this role if:
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial, self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience within a globally dispersed, multilingual team.
  • You love getting your hands dirty – no task is beneath you when it comes to the success of your customers.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/spanish-speaker-customer-success-manager-nyc/
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Jun 14, 2021
Corporate Recruiter (12 Months Contract) -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

About the Role

We are looking for a passionate, driven Corporate Recruiter (12 Months Contract) to join Dialpad. As a savvy recruiter who is accustomed to filling high volume and business impactful roles. You will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

About The Role

As a contract Recruiter, you’ll help build our organization by managing and supporting full-cycle recruiting for all non-engineering departments including, but not limited to, Sales, Marketing, Business Operations, Legal, Finance, and more.  

You'll be charged with finding unique candidates who bring an entrepreneurial spirit, a sense of scrappiness, and a diversity of thought to all that they do. You are driven, eager, and able to use your creative skills to develop lasting relationships with both candidates and hiring managers. 

You're also comfortable with numbers and can draw insights from analytics to make our hiring process smarter, friendlier and more efficient.

Who you are

A passionate recruiter who believes that candidate and hiring manager experience is paramount in the recruiting process.  You are not looking to fill open positions just to check a box, but looking to hire individuals who embody Dialpad values.

You build partnerships with your hiring managers, teammates, and candidates that are anchored in trust and communication.  You create lasting relationships as a recruiter and ambassador of Dialpad. You understand urgency and manage expectations appropriately with your hiring teams and candidates. Above all, you are thrilled at the opportunity to build strong teams at Dialpad and bring top talent into the organization. 

Responsibilities

  • Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams
  • Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
  • Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations 
  • A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey 
  • Solve problems and produce solutions using data

3-Months Accomplishments

  • Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
  • Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
  • Leverage internal and external data to craft and steer recruitment decisions and strategies 

6-Months+ Accomplishments

  • Work closely with hiring teams to create an exceptional candidate interview process and experience
  • Build balanced and inclusive teams

Desired Skills

  • Expert in creative and research-based sourcing tactics
  • 4+ years recruiting experience, in the areas of business, marketing and/or corporate functions, preferably in a high-growth start-up environment 
  • Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
  • A strategic mindset to identify, evaluate and support candidates through the recruiting process.
  • Ability to be resourceful with minimal to no guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
  • Experience closing candidates and negotiating complex compensation packages
  • Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy
  • A champion for building balanced, diverse, equitable and inclusive recruitment processes and teams

Tools and Platforms: G-Suite, Greenhouse, Linkedin, Gem, HackerRank

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5226681002
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Jun 14, 2021
Software Engineer, Uberconference - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining communication capabilities and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. 

 

What you will achieve

 

In your first 30 days: 

  • You’ll work closely with the Engineering Manager, Mentor and peer team members to get up to speed on UberConference product overview, features, setting up the development environment, development process, etc…
  • You’ll complete the Product onboarding exam to get all the required access for code submissions and deployments
  • You’ll start on some of the small improvements and starter project to get comfortable with the code flow and the development process
  •  By end of first month, you’ll be familiar with all the stakeholders you will be working with on a day-to-day basis, and also with the development process end to end

In your first 60 days: 

  • You’ll continue on the starter project and also be involved in some technical debt which will help you go the breadth and depth of some of the product features
  • You’ll work closely with the tech lead and senior developers within the team on the design and approaches
  • You’ll start providing the estimates, task breakups, and timelines for any activity taken up
  • You’ll start contributing in fixing any issues(product defect, regressions, improvement, etc..) which gets reported
  • You’ll start giving the work status in the daily stand up meetings and to the product manager

 

By 90 days: 

  • You’ll start contributing towards OKRs which will have a business impact from the product strategy point.
  • You’ll provide the detailed plan for the committed OKRs and ensure you are going on the right track from implementation and also from timeline perspective.
  • You’ll start having cross functional collaboration with other product teams based on the OKR you are working to ensure larger objective of the OKR is met
  • You’ll ensure highest code quality and feature quality is achieved through code reviews, unit tests, performance benchmarks, etc...
  • You’ll work closely with the UX design team, Product Management team and QA team to ensure the OKR is being delivered as per the defined requirement and scope, and get clarity wherever there is ambiguity
  • You’ll start helping the team with the on-call issues, and understand the process of Beta and prod deployments to be ready for product on-call rotation

 

Who you are

You love to develop easy-to-use, scalable, robust, high volume interactive client/server applications. You are passionate to work in a team which owns the full product development, operates with autonomy, makes quicker decisions with faster delivery cycles. You aspire to gain expertise in the full-stack development lifecycle. 

On the front-end side, you don’t rest with just plain javascript but are ready to play with the latest single page app frameworks like Vue.JS and other advanced JavaScript libraries. You also don’t shy away to crank out excellent HTML, and CSS.  

On the back-end side, you are excited to work with Python and go deeper in Google App Engine, Cloud Datastore (NoSQL database), Memcache (distributed cache), Analysis with BigQuery and finally debug with StackDriver. You explore the latest trends in WebRTC and VideoConferencing areas to bring in differentiating capabilities to the product.

You love the fact that product engineering is never about doing things in silo. You thrive in a team with different skill-sets like designers, product managers, and your peer engineers. 

You would love to hear about our policy: with fewer organized meetings, engineers have more time to code. You also love to work in a fast paced environment where you would launch new code weekly with our fast release cycles. You always believe in Improving performance to handle rapid increase in user base and use-cases. You are high on delivery of quality code by writing backend and frontend unit tests. You know how important it is to monitor and service the product and would love to work in Datadog.

As you gain expertise and trust, you know you have to make an impact beyond delivering features. You would love to be part of on-call responsibilities, Production deployments, new ideation, etc...

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5309756002
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Jun 14, 2021
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