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Senior Software Engineer - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

About The Role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

Responsibilities

  • Build the latest and greatest cutting edge communication technology.
  • Write, test, and deploy code into a fabric of real-time microservices.
  • Manage your time and drive the roadmap for your technical areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 


Source: https://boards.greenhouse.io/dialpad/jobs/5236543002
View More Show Me The Details
Jun 7, 2021
Senior Software Engineer - Developer Platform (Frontend) - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The developer platform team builds frameworks that external developers to use to build integrations and plug-ins into Dialpad. The developer platform is key for scaling out Dialpad’s integrations offerings, and has seen rapid adoption from third party developers since its inception. Engineers on this team build frontend plug-in frameworks, client libraries, and backend public APIs and event frameworks. We work closely with a technical product manager who connects with developers to identify their workflows and needs.

What you will achieve

In your first two months:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

  • You’ll work on impactful and educational starter projects within the developer platform team. For example: exposing a JS API that allows plug-ins to change a user’s presence status.
  • You’ll receive mentorship and code reviews from your peers in the developer platform team. Your peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

  • You’ll have a deeper understanding of the developer platform codebase and will be able to work on more complex projects.
  • You’ll build platform features based on the team’s quarterly goals. We use usage data and communicate directly with developers to identify what we need to build to support their workflows.
  • You’ll own the features that you build throughout the development cycle: from design, implementation, testing, to monitoring in production.

One year and beyond:

  • The developer platform team is a very engineering driven team, and as a developer you’ll be able to look at our product from the user’s perspective and propose enhancements.
  • You’ll learn how to do code reviews so you can share your knowledge with peers in the future.
  • Mentor new hires to help the team grow.

Who you are

You’re an experienced engineer who would be excited to build and enhance the front-end aspects of our developer platform. You would love to build a generic, re-usable, and robust platform that developers can use to plug in to Dialpad.

Our tech stack

Frontend

  • VueJS (single page application)
  • Electron

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search
  • Python

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/5180971002
View More Show Me The Details
Jun 7, 2021
Sales Director, Mexico -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

The Enterprise Sales Director will develop, drive and lead new business opportunities for the Centrical Platform solution. The Enterprise Sales Director will support prospective accounts and will also have responsibilities for collaborating with Customer Success, Marketing and Inside Sales team members to drive revenue growth from new and existing clients. Successful candidates will bring a strong track record of managing complex sales cycles, coordination across key stakeholders and delivering solutions sales results.

Responsibilities:
  • Interfaces with client at all levels within existing and prospective accounts. Consults with customers to fully understand and align their needs with the Centrical solution
  • Identifies and leads the pursuit of the targeted new business and contract expansion opportunities within target accounts. Leverages a client-diagnostic sales strategy and consultative approach to uncover client specific opportunities
  • Identifies and manages resources to develop proposals that position the full range of Centrical’s capabilities & solutions to customers
  • Collaborates with Centrical’s executive team and subject matter experts to jointly present proposals
  • Monitors onboarding, client performance and customer satisfaction

Requirements
  • 10 years of relevant experience within a Relationship/Solution selling sales motion
  • Fluent in English AND Spanish
  • BA/BS or higher degree preferred, with more than seven (7) years of selling experience
  • Experience in employee experience and optimization technology (WFM, WFO, SPM), knowledge of contact centers and mobile workforce solutions is also key to success
  • Strong consultative selling focus, with a track record of developing opportunities and closing business
  • Strong business, communication and presentation skills both in person and virtually
  • Organized with the ability to manage & track multiple priorities. Project / customer relationship management a strength
  • Ability to collaborate effectively with others across the organization to accomplish team goals
  • Track record in working with talented sales personnel and mentoring less experienced members of sales team on selling, account management and negotiations skills
  • Drive to deliver value to clients and to help shape and build a fast-paced, growing organization
  • Willingness and flexibility to work in an international start-up environment

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/sales-director-mexico/
View More Show Me The Details
Jun 4, 2021
Senior Software Engineer - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

About The Role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

Responsibilities

  • Build the latest and greatest cutting edge communication technology.
  • Write, test, and deploy code into a fabric of real-time microservices.
  • Manage your time and drive the roadmap for your technical areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5187293002
View More Show Me The Details
Jun 4, 2021
Human Resources Manager - Montreal
babyTEL - Montreal



Who are we:


Cloudli Communications is a leading provider of next generation voice, messaging, and data communications solutions. Cloudli's mobile-first unified communications (UCaaS), VoIP connectivity, and digital fax solutions are trusted by over 7,000 customers, including some of the largest healthcare, financial and government organizations in North America. Cloudli is owned by CPS Capital, a Toronto-based private equity firm.


Who we’re looking for:


We’re looking for a dynamic, autonomous and experienced HR Manager to help us grow our team to keep up with our expanding business. You will work with each of our department heads to ensure that we can fill their open roles in a timely and efficient manner. As the first person in our HR team, this is your opportunity to get in early and help us develop our hiring methodology as well as provide your insights into what tools and software we use for the staff management and hiring process. 

If you’re passionate about engaging awesome new talent, and want to be involved in the growth of an exciting communications company then this is the position for you. 


Your responsibilities include:




  • Develop and implement a strategy to source and acquire new talent



  • Support department managers with full cycle recruitment



  • Provide advice on and manage on a day-to-day basis various human resources matters, company policies and employment legislation



  • Develop on-boarding plans to support new hires



  • Review and develop recommendations regarding total rewards including benefits, compensation plans, pay matrices



  • Develop and implement performance review process



  • Manage employee records and ensure compliance



  • Maintain organizational charts and current job descriptions



  • Develop and update company employment policies



  • Develop employee engagement initiatives, workshops and training and retention strategies with assistance from managers.



  • Develop and coordinate employee recognition and appreciation events



  • Develop and lead employee communications and feedback, be a sounding board for employees.



  • Manage off-boarding – voluntary and involuntary terminations of employment



  • Oversee health and safety initiatives and manage policy updates and creation in keeping with provincial legislative requirements.




What we’re looking for:




  • An undergraduate degree in a related field such as Human Resources, Business Administration, Psychology or other related degree.



  • An HR designation is preferred



  • 5+ years of related progressive professional experience with at least 3+ leadership in human resources management



  • Experience with HR management software



  • Experience in Tech, SaaS and/or other software industries preferred



  • Excellent written and verbal communication skills



  • Montreal based preferred



  • Bilingual preferred (English, French)




What we offer:




  • Competitive salary



  • Flexible hours



  • Hybrid Office/Work-from-Home policy



  • Flexible vacation policy



  • Comprehensive group insurance package



    • Extended health care



    • Dental care



    • Disability insurance



    • Life insurance



Source: https://babytel.applytojob.com/apply/qOwDCrTtT9/Human-Resources-Manager
View More Show Me The Details
Jun 3, 2021
Receptionist - Nottingham
Littlefish - Nottingham

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

Littlefish are looking for Receptionist to join our HR team. This role is an exciting opportunity for someone who wants to be visibly providing customer service excellence for the business. Front of house is important to us so that every visitor that comes here has a positive Littlefish experience. There are opportunities for personal growth as this individual will be part of the HR team providing administrative support to the rest of the department. #peoplematter

Main Duties and Responsibilities

You will be the first person anyone meets face to face, so this is a critical role to the business, and it was created due to the expansion of our sites. The role is required to provide front of house support to the business ensuring a positive and professional image of the company. Reporting to the HR Business Partner, there will be additional duties providing administrative support to the Human Resources team, managing the facilities helpdesk and lots more.

Essential Experience and Key Skills

The successful individual will have a positive mindset and be able to work efficiently to meet the demands of the business. To be able to do this they will need to have the following skills:

Customer service excellence is number one!

Prior experience of working in a reception where you have processed calls on a telecommunications system

Greeting visitors ensuring we keep in line with our security requirements

Facilities – Managing the facilities helpdesk ensuring our Littlefish homes stay fully operational day to day

Strong attention to detail

Superb communicator, both written and verbal

Strong organisational skills

Organising the receipt of deliveries and liaising with internal colleagues on their collection

Liaising with local vendors

Maintain the stationery needs of the business

Able to manage time and work under to tight deadlines.

Able to manage the demands of several tasks and be able to prioritise effectively.

What you’ll be getting up to on a day-to-day basis…

No two days will be the same! You will be managing the internal / external phones system ensuring each and every contact gets a first-class service, keeping on top of the facilities helpdesk system, working closely with the HR team ensuring administration tasks are completed in a timely manner and much more.

If you have a can do attitude, want to work in a fast paced and fun environment alongside a high performing team, this is the role for you.

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

What can we offer you?…

We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Source: https://www.littlefish.co.uk/jobs/receptionist/
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Jun 3, 2021
Senior Software Engineer - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

About The Role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

Responsibilities

  • Build the latest and greatest cutting edge communication technology.
  • Write, test, and deploy code into a fabric of real-time microservices.
  • Manage your time and drive the roadmap for your technical areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5296108002
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Jun 3, 2021
Senior Software Engineer - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

About The Role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

Responsibilities

  • Build the latest and greatest cutting edge communication technology.
  • Write, test, and deploy code into a fabric of real-time microservices.
  • Manage your time and drive the roadmap for your technical areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5296116002
View More Show Me The Details
Jun 3, 2021
Senior Software Engineer - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

About The Role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

Responsibilities

  • Build the latest and greatest cutting edge communication technology.
  • Write, test, and deploy code into a fabric of real-time microservices.
  • Manage your time and drive the roadmap for your technical areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5296110002
View More Show Me The Details
Jun 3, 2021
Associate Payroll Specialist - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

In your first 30 days: 

  • You will partner closely with the Payroll amp; Compliance Specialist to gather and validate data for ongoing payroll processing including but not limited to time and attendance, payroll changes, time off reporting, and other requisite details 
  • Be able to validate and submit Canada payroll changes to ADP Canada 
  • Assist with employee inquiries and system access by monitoring company payroll alias
  • Ensure all new hires are added and trained in the  Travel amp; Expense systems 
  • Familiarize yourself with all payroll policies and procedures including but not limited to company stipends, Health amp; Wellness allowance, and processed approved into payroll

In your first 60 days: 

  • You’ll go beyond system reports and manipulate excel data to meet the compliance reporting outside of the payroll environment 
  • Ensure payroll processing and reporting complies with all in-country,  local state, and provincial laws, and all corporate policies and procedures
  • Review and reconcile employee data related to pay to ensure proper payment amounts, deductions, and deposit information
  • Understand and appropriately administer wage garnishments as required by federal and state laws to ensure proper and timely deductions
  • Provide assistance with the global payrolls as needed, special projects, audits, and data requests as assigned
  • Assist in the annual financial and benefits audit by gathering supporting documentation

By 90 days: 

  • Ready  to be ‘backup’ for the  Payroll amp; Compliance Specialist and develop a thorough knowledge of our end to end payroll process to assist as needed
  • Build and maintain a strong partnership with the People Ops team and other stakeholders, to provide the best experience to our employees
  • Respond to auditing and regulatory inquiries as it relates to Payroll questions/documents 
  • Stay abreast of changes in tax and compliance regulations applicable to employees/employers and assess the impact on the payroll processes

Who you are

You are someone who is excited to continue their career in payroll with at least three years experience with payroll and benefits administration under their belt and/or bachelor’s degree in finance of business. Experience with systems including ADP WorkforceNow, Expensify, and BambooHR or other HRIS in combination with meticulous attention to detail, discretion for confidential data, intermediate excel skills, and willingness to dig in will be key for success in this role.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5287289002
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Jun 2, 2021
Head of Demand Gen -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

In this role, you will lead overall outbound and inbound demand generation and sales funnel development activities as well as develop and implement high impact strategic campaigns and tactical marketing programs across our key demographics, verticals, and partners.

Responsibilities:
  • Design a comprehensive demand generation strategy, which includes plans for vertical industry, market segments, and partner alliances
  • Manage a team of professionals responsible for our portfolio of programs across all channels
  • Partner closely with sales to ensure alignment on strategy, resources, messaging, and KPIs
  • Build and manage best-in-class demand gen programs and optimization of Lead to Opportunity funnel
  • Develop and track comprehensive metrics reports and advise on the effectiveness and future direction of our lead generation marketing campaigns and spending
  • Assist in the development of content marketing and thought leadership programs and materials, and oversee all promotional planning in support of these programs
  • Utilize and enhance all demand gen channels to include SEM, SEO, email, events, content syndication, lifecycle marketing, user conferences, webinars, and customer marketing
  • Provide coaching and development opportunities to team members on effective demand gen tactics and approaches
  • Select vendors and partners to hit team goals
  • Define and manage program budgets

Requirement:
  • BA/BS in marketing, business or related fields; MBA is highly desired
  • 8+ years of marketing experience, 5+ specific to demand generation
  • 3+ years of experience supporting and driving demand gen for a SaaS company
  • Strong leadership skills, proven ability to build, motivate, and lead team to achieve results
  • Ability to carry to full individual contributor workload in additional to leadership responsibilities; this role will be a player-coach model
  • Proven success in launching and successfully running demand gen marketing programs for B2B SaaS companies
  • Experience with Hubspot and Salesforce to generate, capture, nurture, track and report on leads, conversions, and ROI
  • Experience in the Salesforce ecosystem, specifically in a transactional environment
  • Strong analytical and quantitative skills – must have the ability to analyze and derive meaning from data which you will then translate into actionable changes
  • Excellent writing, communication, time management, and project management skills
  • Passionate about technology – able to dive in and use innovative, next generation platforms and tactics to tell our story
  • Experience with budgeting, media planning, sponsorships, and SEO/SEM

Source: https://centrical.com/job/head-of-demand-gen/
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May 31, 2021
Billing Support Representative -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a member of the Billing Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical billing matter that our customers may face. We have one goal: to provide “World-class Customer Support”.

What you will achieve

In your first 30 days: 

  • You will complete our 6 week training course which should equip you to handle customer interactions across all channels (phone, chat, and emails).
  • You’ll work closely with our Support Development Team to learn our products and internal processes.

In your first 60 days: 

  • You’ll be able to effectively provide phone and live-chat billing support.
  • Navigate and utilize internal and external resources to provide solutions to our users.
  • Effectively analyze a problem or issue, asking the right questions to build a solution or work closely with escalation tiers.  

By 90 days: 

  • At this point, you should be very familiar with the product and internal process that should allow you to work freely and bring that world class experience we like to provide to our customers.
  • You will be participating in meetings, focused around training and improvements of our product
  • Your customer interaction will be QA by our Tier 2 team leads to assure quality assurance. 
  • Maintain or exceed our established service levels

Who you are

As a billing support agent you are resourceful in finding prompt solutions for our customers. You are responsible for:

  • Researching technical billing issues and educating our users on everything Dialpad pertaining to Billing. 
  • Having a good understanding of debits/credits, accounting and financial processes.
  • Helping the team with fraud prevention and data management.

You are someone who can work with people from many different backgrounds. You’re patient and able to de-escalate situations when necessary. You’re dependable and love technology! Lastly, you want to be part of innovating cloud communications and understand Dialpad’s mission of delivering high-quality calling, video, and chat from a signal application! You must be able to speak English fluently, have some experience in Finance or Accounting and able to demonstrate strong phone and verbal communication skills along with active listening. You should be able to manage inbound and outbound tickets and calls in a timely manner.  Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5287289002
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May 28, 2021
Accounts Assistant - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

We are a small team at Littlefish offering help and support across the business daily. Because of this there is an opportunity for anyone joining us to get first-hand experience of an integral department which will help to develop a career in finance. We offer continued support and training as we are very busy and so teamwork is importance to our success. This is a great opportunity for a finance individual looking to make their mark.

The role will be primarily the running of our AP function and will also include the procurement of goods for business use and the maintenance/booking out of our pool cars. At times, this role will also provide skeleton holiday cover of our AR function.

 

Account Assistant -Duties and Responsibilities

Accounts receivable
  • Sales invoicing
  • Posting cash receipts
  • Credit control
  • Resolve customer queries

 

Accounts payable
  • Invoice processing
  • Preparing supplier payment proposal
  • Processing supplier payments
  • Reconciling supplier statements
  • Resolve supplier queries

Nominal ledger journal entries
  • Margin analysis

What we are looking for from you

We are looking for someone with finance experience in Accounts Payable (AP), who is hands on and happy to help out. We are very busy and work to tight deadlines and so attention to detail is important as is being flexible and having the ability to prioritise workloads. Our finance team work closely with all departments, so we are looking for someone who is comfortable approaching and building relationships with other colleagues in the business as well as our suppliers. It is important that we work as a team, but you must also be comfortable working on your own initiative. Knowledge of Business Central would be advantageous but by no means essential.

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/accounts-assistant/
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May 28, 2021
Customer Success Manager - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success team is the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

What you will achieve

In your first 30 days, you’ll: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days, you’ll: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days, you’ll:

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5135421002
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May 27, 2021
Cloud Security Engineer - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. The role will be within Dialpad’s Security Function with an embedded model into the engineering team. The role will report into the Information Security and Compliance Manager. 

What you will achieve

In your first 30 days: 

  • You’ll build an understanding of Dialpad’s cloud product and platform infrastructure including Google Cloud, AWS, and other systems that support our products/integrations.  
  • You’ll become closely engaged in the security controls that are implemented in our cloud infrastructures including access control, logging, configuration management, secure development lifecycles. 
  • You’ll work with our Sr. Security Engineer, Security and Compliance Manager, and Engineering tech leads to understand the risks that need to be addressed in our systems and the project plans associated with the mitigation. 
  • By the end of your first month, you’ll have a thorough understanding of our product systems and be ready to embark on implementing your first projects to enable security controls. 

In your first 60 days: 

  • You’ll work on a couple of projects to enable automation of security controls in GCP and AWS. This will include building of the security controls, implementing in test and production environments, and documenting the management of the controls for engineering and security. 
  • You’ll enable and consolidate logging from infrastructure components into a centralized service. From the logging intake you will build alerts associated with anomalies that need to be investigated by the engineering team.  
  • You will gain a more thorough understanding of our security vulnerability detection and remediation pipeline. 

By 90 days: 

  • You will complete projects that will help us reach our security compliance objectives. 
  • You’ll be a part of our security team’s on-call rotation to help with alerts, incidents and vulnerability remediation.
  • You will be a part of strategic initiatives associated with security risk management
  • You will be regularly investigating our environment to find vulnerabilities and 
  • You’ll be maintaining the security controls to help meet our compliance objectives associated with SOC2, ISO, and Cloud Security Alliance compliance frameworks. 

Who you are

A security enthusiast with 2 - 4 years of experience who is excited to dive deep into systems to find gaps and build scalable security solutions to consistently remediate the root cause of those gaps. You have experience in scripting APIs and configuring solutions that can allow for secure controls to be implemented across cloud based infrastructures such as Google Cloud and Amazon Web Services. You are developer focused and build security to be part of the initial solution in a preventive and detective manner, rather than a reactive manner. You love to automate security solutions and are able to work with developers across different product areas to provide a paved path they can follow to build secure code and infrastructure.  You are intimately familiar with the security solutions that are provided by the cloud infrastructure providers that can help Dialpad gain visibility and control into our cloud infrastructure environments. (Google Cloud Security Command Center, Stack driver, AWS Cloud Watch, Datadog, etc.)

When you come across areas that you are not familiar with you are able to dive into documentation, learn from team members across different parts of the organization, and find external sources to build solutions that work with Dialpad’s software development life cycle. You have worked with global teams and are familiar with asynchronous working solutions such as Zendesk, JIRA, Github, etc. 

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5287289002
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May 27, 2021
Computational Linguist - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

About The Team

The Natural Language Processing team in the Voice Intelligence division of Dialpad analyzes transcripts of customer conversations to come up with new linguistic insights. We build natural language understanding modules to format the transcripts to improve readability and identify key moments that occur in the conversation, including sentiment analysis, named entity recognition, information extraction, and intent detection. We build our own state-of-the-art solutions using a mixture of in-house and open source technologies ranging from knowledge-engineered solutions to the very latest deep learning transformer models, while carefully considering the ethical impact of our research.

We’re an eclectic group of scientists, with backgrounds in diverse fields including linguistics, computational linguistics, machine learning, computer science, material science, biology, and quantum physics. And we work in a mix of tools and technologies -- Python and Pytorch mostly, but some Keras, Tensorflow, and miscellaneous programming languages to keep things varied.

What you will achieve

In your first 30 days:

  • You’ll work closely with your manager and an onboarding buddy to learn our technical infrastructure and our linguistic domain
  • Working with your buddy, you’ll dig into our data and begin to make some modifications to code for extracting a linguistic “moment”. This will get you familiar with how we develop and deploy our features. Recent projects that new hires took on during their first 30 days include flagging personally identifiable information in transcripts, formatting and extracting postal codes, and experimenting with data augmentation methods to improve a sequence labeling model
  • You’ll attend the weekly learning seminars that our team and the speech recognition team runs to discuss the latest research on our team, papers hot off arXiv, or interesting conferences

In your first 60 days:

  • You’ll take on a task in collaboration with another colleague. You’ll do the data exploration, maybe build a prototype, and write up an experiment plan
  • You’ll meet with our product managers to discuss how these ideas fit with the overall product, and brainstorm with UI designers about what the feature might look like in the product
  • You’ll be invited to give an internal presentation to the other scientists about some area that interests you at one of the learning sessions
  • You’ll spend a lot of time iterating on experiments. We try to make sure scientists and software developers have lots of meeting-free time to focus on the fun bits of the job

In your first 90 days:

  • You’ll see your first major project move through the stages of internal deployment then into production. There’s usually a period of tuning and refining when we see how things operate at scale
  • You’ll participate in the team’s brainstorming sessions as we plan for the quarter and year ahead
  • You might attend a conference on machine learning or computational linguistics

Who you are

We’re looking for people with a Master’s or PhD degree in linguistics, computational linguistics, computer science, machine learning or related fields and a real passion for language. Over the coming years we’ll be extending to Spanish, French, Japanese and other languages, as well as other varieties of English, so if you have some proficiency in other languages be sure to mention it!

Most of the team is based in Vancouver, BC or Kitchener, ON but we’re open to remote work from within Canada or the USA.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5237001002
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May 27, 2021
Manager, iOS Engineering -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

The Mobile Engineering team is focused on building our native iOS and Android apps that enable teams to seamlessly work from anywhere. As a member of the Mobile Engineering team, you will build the products and features that will define the future of work and business communications. Our engineers are given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results.

 

What you will achieve

In your first 30 days: 

  • Complete onboarding and get your development environment set up
  • Start to develop expertise in Dialpad’s products and customers
  • Get to know the Mobile Engineering team and your new direct reports including their career aspirations and identifying key development areas for your team
  • Get to know the greater Engineering team and build strong collaborative relationships with counterparts in Product and Design
  • Begin participating in standups and retros for different scrum teams as you familiarise yourself with our products and our development processes and workflows
  • Jump in and start writing code and delivering new features alongside your team
  • By the end of your first month, you will be comfortable with Dialpad’s internal processes and workflows and guiding a team of engineers as they deliver new features

In your first 6 months: 

  • Mentor engineers on your team and set key goals and milestones for each team member to achieve
  • Identify gaps and issues in the product and develop and track solutions
  • Participate in roadmap planning including making tough choices on feature prioritization and timelines for deliverables
  • Deliver increasingly complex features and improvements, guiding short-term planning and resource management for your team as you execute on our roadmap
  • Lead by example as you write code and deliver new features alongside your team to deliver key product enhancements
  • By the end of your first 6 months, you will have taken ownership of your team and will own delivery of features from conception to launch for at least one of our mobile apps

By 1 year: 

  • Take a larger role in roadmap planning and architecture choices
  • Become well known across the organization as a trusted leader that everyone looks up to, both technically and as a manager
  • Have the ability to break down complex tasks into parts, to enable efficient delivery by your team
  • Builds tools and processes for the team to quickly recognize and respond to unexpected result
  • By the end of your 1st year, you will own long-term strategy for Mobile products including architecture, managing technical debt, prioritizing bug fixes, refactoring code, and delivering new features

 

Who you are

You are an experienced iOS Engineer who has worked as a team lead or manager. You have experience guiding and mentoring engineers as they deliver new features, refactor code, and fix bugs. You have made impactful product architecture choices and have delivered native mobile applications with clean, maintainable, and scalable coding and architecture. You have worked cross functionally with teams across Product, Design, and Engineering with a focus on building stable, scalable apps that are intuitive and delight our users. You love managing and mentoring but also still enjoy getting your hands dirty and writing code as a large part of your day to day work.

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5100592002
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May 26, 2021
Software Engineer, Android -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

The Mobile Engineering team is focused on building our native iOS and Android apps that enable teams to seamlessly work from anywhere. As a member of the Mobile Engineering team, you will build the products and features that will define the future of work and business communications. Our engineers are given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results.

 

What you will achieve

In your first 30 days: 

  • Complete onboarding and get your development environment set up
  • Start to develop expertise in Dialpad’s products and customers
  • Get to know the Mobile Engineering team and learn internal team processes and documentation procedures
  • Get to know the greater Engineering team and build strong working relationships with counterparts in Product and Design
  • Begin participating in standups and retros for your team as well as sync meetings for projects as you familiarise yourself with our products and our development processes
  • By the end of your first month, you will be working on bug fixes, code refactoring, and feature development

In your first 6 months: 

  • Identify gaps and issues in the product and actively develop and track solutions
  • Work closely with Product to make sure what is being built and delivered aligns with requirements and the product roadmap
  • Investigate and fix complex bugs and issues
  • Deliver increasingly complex features and product improvements
  • Work on refactoring code and decreasing technical debt
  • By the end of your first 6 months, you will have taken ownership of your product area and will own delivery of features

By 1 year: 

  • Keep up to date on new trends for mobile architecture, frameworks, and libraries and share knowledge with the team
  • Make recommendations to the greater team on how to enhance our mobile products
  • Provide input on product feature recommendations and architecture choices
  • Work with engineering and product from across the organization to develop new features and improve existing ones 
  • By the end of your 1st year, you will be recognized as a subject matter expert and go to resource for your product area including architecture, managing technical debt, diagnosing and fixing bugs, and delivering on and enhancing product features

 

Who you are

You are a Mobile Engineer who has worked on native mobile apps. You have a passion for building apps that have clean, maintainable, and scalable coding and architecture. You have a solid understanding of mobile software development principles and like to explore and research different architectures, frameworks, and libraries. You have worked cross functionally with teams across Product, Design, and Engineering with a focus on building stable, scalable apps.

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5148705002
View More Show Me The Details
May 26, 2021
MI Data & Reporting Analyst - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!…

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

Working as part of the Service Improvement team, the role of MI Data and Reporting Analyst will be responsible for designing, implementing, and distributing management information both internally and externally.

What you’ll be getting up to on a day-to-day basis…

As the MI Data and Reporting Analyst, you will be strategically, developing and improving the Littlefish reporting suite, which comprises management information, service reporting and dashboards. Strategically, developing and improving the Littlefish data warehouse. Interrogate large data sets, providing insight and conversion into actionable information. You will have the capability to transform raw data to provide insight, using such tools as Power BI. Work with different Littlefish functions to understand their reporting requirements, evaluating and shaping the appropriate reports to solve business problems. You will establish and provide internal capacity and workload reporting.

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

What can we offer you?…

We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Source: https://www.littlefish.co.uk/jobs/mi-data-reporting-analyst/
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May 26, 2021
Service Request Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!…

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

Due to internal promotion, Littlefish is looking for a Service Request Manager to join our growing team. The main purpose of the Service Request Manager’s role is to take overall responsibility for the management, resolution, and fulfilment of all service requests, across all organisations in scope of the process. This may include third party and client-side resolver groups.

What you’ll be getting up to on a day-to-day basis…

=       To drive the efficiency and effectiveness of the request management processes

=       To produce and act upon management information, including SLA performance KPIs and reports to continually improve service quality

=       To monitor the effectiveness of request management and make recommendations for improvement, and to review and audit the process

=       To develop and maintain the request management process where owned by Littlefish or provide input to client-side process owners if applicable

=       To ensure that all IT teams follow the request management processes for every service request and to act as an escalation point for the client and in support to the Littlefish Service Delivery Manager

=       To stay appraised of industry best practice and where applicable introduce as part of continuous improvement

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

What can we offer you?…

We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Source: https://www.littlefish.co.uk/jobs/service-request-manager/
View More Show Me The Details
May 26, 2021
Manager, Customer Success - Waterloo
Dialpad - Waterloo

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

  • You’ll learn the Dialpad product inside and out and master how Dialpad works as a business.
  • You’ll develop a deep understanding of the SMB customer - who they are, what drives them, why they love Dialpad and where they struggle. 
  • You’ll work closely with your Manager and key cross functional teams to get up to speed on current process, workflows, reporting and structure.
  • You’ll get to know the ins and outs of your team, performance and culture and identify initial areas for optimization/improvement.
  • You’ll deeply understand the data and operations behind the SMB business at Dialpad. 

In your first 60 days: 

  • You’ll have a deep understanding of your team, what makes them tick, where they’re strong and where they need support. 
  • You’ll start implementing new systems and processes across the team to drive performance. 
  • You’ll start handling customer escalations and helping the team to navigate more challenging customer situations.
  • You’ll start getting more hands on with coaching and helping team members develop their customer facing skills and processes.

By 90 days: 

  • You’ll start owning team process, structure and performance. 
  • You’ll own weekly and monthly reporting on activity and performance and will begin making recommendations on how to improve. 
  • You’ll collaborate with other CS leaders to start owning CS team wide projects and initiatives. 
  • You’ll implement and hold yourself accountable to an active coaching framework with your team. 
  • You’ll partner with cross-functional stakeholders in Sales, Demand Gen and Enablement to find creative and strategic ways to drive incremental revenue. 
  • You’ll own onboarding, renewals, negotiations and upsell/cross-sell for your team
  • You’ll own hiring, retention and growth for your team.

Who you are

You have a few years of formal or informal experience in leading a customer facing team. You’re customer first and have a passion for driving a top notch customer experience. You’re a self motivated individual who puts people first and understands that a positive and productive team leads to great results. You’ve worked in Saas and comprehend how to effectively navigate ambiguity and think creatively to achieve meaningful results. You have a foundation of excellent communication, organization and data/insights management skills.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5291429002
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May 26, 2021
Billing Support Representative -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a member of the Billing Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical billing matter that our customers may face. We have one goal: to provide “World-class Customer Support”.

What you will achieve

In your first 30 days: 

  • You will complete our 6 week training course which should equip you to handle customer interactions across all channels (phone, chat, and emails).
  • You’ll work closely with our Support Development Team to learn our products and internal processes.

In your first 60 days: 

  • You’ll be able to effectively provide phone and live-chat billing support.
  • Navigate and utilize internal and external resources to provide solutions to our users.
  • Effectively analyze a problem or issue, asking the right questions to build a solution or work closely with escalation tiers.  

By 90 days: 

  • At this point, you should be very familiar with the product and internal process that should allow you to work freely and bring that world class experience we like to provide to our customers.
  • You will be participating in meetings, focused around training and improvements of our product
  • Your customer interaction will be QA by our Tier 2 team leads to assure quality assurance. 
  • Maintain or exceed our established service levels

Who you are

As a billing support agent you are resourceful in finding prompt solutions for our customers. You are responsible for:

  • Researching technical billing issues and educating our users on everything Dialpad pertaining to Billing. 
  • Having a good understanding of debits/credits, accounting and financial processes.
  • Helping the team with fraud prevention and data management.

You are someone who can work with people from many different backgrounds. You’re patient and able to de-escalate situations when necessary. You’re dependable and love technology! Lastly, you want to be part of innovating cloud communications and understand Dialpad’s mission of delivering high-quality calling, video, and chat from a signal application! You must be able to speak English fluently, have some experience in Finance or Accounting and able to demonstrate strong phone and verbal communication skills along with active listening. You should be able to manage inbound and outbound tickets and calls in a timely manner.  Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5130072002
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May 25, 2021
Technical Support Representative (Tier 1) -
Velocity -


Velocity is a fast-paced company with an open-door environment looking to add Tier One Customer Support Agents to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Our collective expertise allows us to provide unsurpassed quality and reliability, notably when it comes to Customer Service. Our world class support center operates 24/7/365. Customer Service is our passion.

We are looking for new team members that share in this sentiment and can support our continued growth and the delivery of high-quality products and services. If you are seeking a rewarding career with competitive pay and opportunities for growth, then look no further than Velocity. The ideal candidate will be an excellent communicator with the ability to remain calm and composed, in challenging situations, and take appropriate actions with little supervision. Current openings will work 

6pm-2am or 7pm-3am EST.


Aside from working with a great team we also offer great benefits:


  • Remote work

  • Top Industry Pay

  • Medical, Dental and Vision insurances available the first day of the month, after the month of hire

  • PTO and Paid Holidays

  • 401K that is 100% vested day 1 with a company Match up to 4% at 90 days of service

  • Life Insurance, STD/LTD (100% Company Paid)


As a customer support agent with Velocity, expect to:


  • Answer customer calls in a prompt and professional manner.

  • Create or update a ticket for every call received.

  • Analyze problems with customer equipment in a very rapid manner

  • Correctly escalate tickets to appropriate team(s) to resolve issue

  • Provide accurate and timely notes of all procedures performed while attempting to resolve the issue.

  • Support onsite Velocity Technicians to perform professional installations of our products and services at customer locations.

  • Ensure configurations are tested and working

  • Ensure that ticketing system is updated properly with proper notes.

  • Perform other duties as assigned


This may be the job for you if you;


  • Obtained a High school diploma or GED


  • Can work 

    6pm-2am, 7pm-3am EST


  • Have a passion for providing solutions to customers

  • Consider yourself well organized

  • Have excellent telephone etiquette and communication skills

  • Have experience with Microsoft Office software

  • Are able to multitask

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885ac798f717c0179a4ef14b37bc8&source=&lang=en
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May 25, 2021
Administration Executive - Noida
Provana - Noida


Roles and Responsibilities 

Transportation requests.
Cab ordering for employees and record keeping.
Seating plan check.
Managing office requirement on working Saturday.
Coordination with staff to ensure timely maintenance of the building.
Must open for NIGHT SHIFT.

Desired Candidate Profile 

 

Perks and Benefits 

 



Key Skills

AdministrationExcelOffice AdministrationGeneral AdministrationMba FresherMS OfficeOffice CoordinationFacility Management


Education-

UG:

PG:MBA/PGDM in Any Specialization

Doctorate:


Source: http://careers.provana.com/job-listings-administration-executive-provana-india-private-limited-noida-0-to-2-years-250521004046

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May 25, 2021
Urgent Requirement For Campaign Marketing Manager - Noida
Provana - Noida


 

An Opportunity to Tip the Market:

Provana is a next gen platform for process-intensive law firms, insurance agencies, accounts receivable agencies and the networked enterprises that employ their services. Provana serves the US market, where the Consumer Finance Protection Bureau (CFPB) and other regulatory authorities tightly regulate consumer interactions. Provana provides these industries a holistic SaaS platform to manage consumer interactions, analyze unstructured data via ML and NLP, ensure policy and regulatory compliance, integrate into their operational engines and combine all that with KPO services for a one stop shop solution. We have become the undisputed leader in some of our verticals, and quickly becoming a must have for many consumer-facing enterprises.

The marketing muscle at Provana is at a very modest starting point, as weve just hired a CMO and started to put a focused marketing organization in place. The market is very hot and still much of it is greenfield. The competition has taken note of Provana s success and beginning to encroach on the market. We have a very capable Inside Sales and Sales Operations teams. Campaigns for us are emails and sequences in HubSpot. Not terrible, but not multi-channel integrated campaigns. A lot of room for upside.

Role Description:

This role is the lead demand gen marketer for Provana. A skilled marketing generalist, the ideal candidate will be an intelligent, positive and highly energetic individual who can use their full-stack marketing knowhow to create innovative campaigns and closely targeted lead generation opportunities. The successful candidate will rely on viral and guerilla techniques, social, video, mobile, and community marketing to generate awareness of Provana within narrowly targeted audiences in multiple verticals.

Specifically, this role will encompass several key workstreams.
  • DEMAND GENERATION:
    • Support the sales team to develop and execute integrated lead generation programs (telemarketing, email, webinars, user groups and events)
    • Leverage PR, content marketing and product marketing teams to create awareness and manage the full lifecycle of demand and lead generation.
  • EVENT MARKETING:
    • Develop relationships with user groups (as appropriate), industry associations, and other relevant influencer groups (in coordination with Product Marketing)
    • Develop event strategy and manage event planning and execution as part of overall marketing and lead generation programs
  • MARKETING AUTOMATION
    • Proficient in the use of marketing automation tools (HubSpot & ecosystem)
  • MARKETING ANALYTICS:
    • Review, document and report on the effectiveness of marketing programs
  • MANAGEMENT:
    • Manage subcontractors and vendors
    • Manage junior staff in India and US

This individual will work closely with colleagues from Product Marketing, Content, Digital Marketing, Sales, Services, and the CMO. It is both an individual contributor and team leader role, with potential for growth as Provana continues to expand its product and market footprint. The key success metric for this role is the number of deals in pipeline attributed to marketing.

Desired Skills
  • Experience in high technology B2B SaaS demand gen, with a strong grasp of current marketing tools and strategies
  • Experience working in marketing with proven success and high initiative in the creation and execution of effective demand generation marketing campaigns
  • Understanding of the buyers journey, digital experience, personalization and experimentation
  • Knowledge of performance marketing, how to build LPs that maximize conversions and tie to marketing automation
  • Proven success in developing and executing demand generation marketing programs that tie in digital domains LinkedIn, FB, Twitter, Google+
  • Experience with sales operations, reporting, marketing & campaign dashboards and KPIs

Desired Characteristics
  • Agile and smart, able to deliver results without always having pre-defined process, and able to analyze then tackle a marketing target from multiple angles.
  • Superior communications skills (oral and written) and interpersonal skills; ability to work effectively with cross-functional teams.
  • Eye for details – someone who understands the importance of the projected image, look and feel and has the ability to create positive emotion, either subliminal or open

Compensation:

Provana recognizes the importance of the role to the company and is prepared to offer a very competitive compensation package to the right candidate.

Keywords:

Campaign marketing, demand generation, lead generation, field marketing, event marketing, software marketing, services marketing



Key Skills

demand generationMarketing ManagementCampaign marketing

field marketingservices marketinglead generationevent marketingsoftware marketing

Skills highlighted with ‘‘ are preferred keyskills


Education-

UG:

PG:Post Graduation Not Required

Doctorate:


Source: http://careers.provana.com/job-listings-urgent-requirement-for-campaign-marketing-manager-provana-india-private-limited-noida-13-to-18-years-250521004558

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May 25, 2021
Portuguese Speaker Sales Engineer (Solution Consultant) -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

The Solutions Consultant will partner with the Sales team to promote and sell Centrical’s solutions by using a consultative approach to unlock customer needs, tailor demonstrations, and lead technical discussions.

You’ll be working in a high-growth startup environment from your home office or at our New York City Headquarters in SoHo.

Responsibilities:
  • In partnership with Sales Executives, uncover true customer needs, lead discovery sessions, produce tailored demos, lead workshops, and propose business solutions
  • Act as a technical subject matter expert within the Sales team
  • Create customer-specific business cases to support customer proposals
  • Work closely and collaboratively with customers to devise effective solutions
  • Respond to RFPs and RFIs in conjunction with the Sales team
  • Develop and refine sales messaging and identify key deal-closing criteria
  • Partner internally with Product and Marketing to advise on roadmap and messaging
  • Fluency in  Portuguese and English a must 

Requirements:
  • Previous experience in a presales role, selling to enterprise
  • SaaS / Software systems experience
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team in a fast-paced, changing environment
  • C-Level sales and support acumen (Selling to Head of Sales and Call Centers)
  • Willingness to travel up to 25% to customer sites and the NYC HQ (when safe to do so)

Nice-to-have: 
  • SQL database experience
  • Experience selling and consulting in the areas of HR, Change Management, Performance, or Learning solutions
  • Fluent in Spanish

You’ll succeed in this role if… 
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial self-starter and collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience working with globally dispersed teams.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 

Source: https://centrical.com/job/portuguese-speaker-sales-engineer-solution-consultant/
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May 24, 2021
Spanish Speaker Sales Engineer (Solution Consultant) -
Centrical -

The Solutions Consultant will partner with the Sales team to promote and sell Centrical’s solutions by using a consultative approach to unlock customer needs, tailor demonstrations, and lead technical discussions.

You’ll be working in a high-growth startup environment from your home office or at our New York City Headquarters in SoHo.

Responsibilities:
  • In partnership with Sales Executives, uncover true customer needs, lead discovery sessions, produce tailored demos, lead workshops, and propose business solutions
  • Act as a technical subject matter expert within the Sales team
  • Create customer-specific business cases to support customer proposals
  • Work closely and collaboratively with customers to devise effective solutions
  • Respond to RFPs and RFIs in conjunction with the Sales team
  • Develop and refine sales messaging and identify key deal-closing criteria
  • Partner internally with Product and Marketing to advise on roadmap and messaging
  • Fluency in Spanish

Requirements:
  • Previous experience in a presales role, selling to enterprise
  • SaaS / Software systems experience
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team in a fast-paced, changing environment
  • C-Level sales and support acumen (Selling to Head of Sales and Call Centers)
  • Willingness to travel up to 25% to customer sites and the NYC HQ (when safe to do so)

Nice-to-have: 
  • SQL database experience
  • Experience selling and consulting in the areas of HR, Change Management, Performance, or Learning solutions

You’ll succeed in this role if… 
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial self-starter and collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience working with globally dispersed teams.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Source: https://centrical.com/job/sales-engineer-solution-consultant/
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May 24, 2021
Senior Accountant, Partner Payment - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

This role will own the monthly partner commission process from reviewing closed deals to preparing and accounting for related partner commission and SPIF payments.  This hire will maintain the existing accrual, expense and deferred cost accounting schedules, and develop the same for new partners and deals onboarded in the period.  The ideal candidate will be able to interpret data from multiple sources including Intacct (ERP), Salesforce, the production environment and partner contracts to arrive at accurate and timely accruals and reporting.  The role will partner cross functionally with Deal Desk and Channel Sales to meet partner needs and clear hurdles along the way.

In your first 30 days: 

  • Develop understanding of different partner variations and their corresponding statement requirements and payment frequencies
  • Identify new partner agreements with Deal Desk and Legal and develop reporting in line with contractual requirements
  • Create payment schedules for new customers and revise existing as needed for accurate payment forecasting to Channel Managers

In your first 60 days: 

  • Maintain current knowledge of current contractual obligations to our channel partners including renewal and promotional (SPIF) rates
  • Prepare monthly partner statements incorporating any new activity or adjustments for the period 
  • Prepare and post monthly partner accrual to the general ledger and account for any deferred cost and amortization 

By 90 days: 

  • Correspond with Channel Managers and Deal Desk on payment questions and review of any discrepancies
  • Build relationships with Deal Desk, Legal and Channel Partners to stay on top of new arrangements and provide quick and accurate resolution for statement follow up

Who you are

The ideal candidate will be a Chartered Accountant with 6+ years of experience with a proven track record of supporting US based teams and strong knowledge of US GAAP.   Strong communication skills and the ability to build relationships among multiple teams within a physically remote environment will be key to success. Great attention to detail and a passion for meeting and beating deadlines with an energy to drive tasks to completion.


Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5236669002
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May 24, 2021
Sales Project Manager -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

Responsibilities

  • Coordinate internal resources and third parties/vendors for the flawless execution of a Dialpad deployment. 
  • Ensure that all projects are delivered on-time, within scope. 
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the deployment scope and deployment schedule.
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Create and maintain comprehensive project documentation
  • Meet with customers to verify and track all requirements of each project. 
  • Host training sessions for the end-users. 
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Perform other related duties as assigned
  • Work in Smartsheet to develop and track project plans. 

Requirements 

  • Proven working experience in project management (3 + Years)
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Working knowledge of Smartsheet is preferred. 
  • Project Management Professional (PMP) certification is a plus
  • Bachelor’s Degree in an appropriate field of study or equivalent work experience

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5179251002
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May 21, 2021
Billing Associate (Telephone Expense Account Manager) -
Velocity -


Velocity is currently seeking a Telephone Expense Associate to work with our customers telephone carriers. The position primary job function is to work in general clerical accounting, utilizing Microsoft Office, and proprietary software for all activities. This position also provides assistance to the accounting department by performing various accounting related tasks. This role helps provide an audit of customers carriers, service details and fees to identify opportunities to save money. 

 

Principal Duties and Responsibilities:



  • Provide general administrative and clerical support within Telephone Expense Management Department.



  • Monitoring of numerous reports in proprietary software



  • Submission of inter-office tickets



  • Data entry and filing of invoices



  • Perform other duties as assigned



This job is a good fit for you if:



  • You have Microsoft Office and QuickBooks experience



  • Can  learn our proprietary software system



  • Have a high attention to detail and accuracy



  • Have general knowledge of basic accounting principles, practices, standards, laws and regulations



  • Like to work as part of a team



  • You are persistent, personable and professional



Qualifications, Experience and Education:



  • Minimum High School Diploma, Accounting Degree preferred



  • Minimum of 1 years of experience in accounting or office setting



Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7883a8784b99b1017860da6d8b2112&source=&lang=en

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May 21, 2021
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