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Senior Software Engineer, Billing -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The Billing engineering team builds scalable APIs and tooling to manage the full billing lifecycle for our customers. Engineers have a huge impact and work on features tied directly to the revenue that Dialpad brings in. This is a full-stack engineering team that builds backend billing features to bring in revenue, customer-facing frontends that allow admins to manage their licenses, and automated tooling for our finance and support teams. It’s all about thinking big and scaling to the rapid growth we have with more users, calls, and resellers.

Your Role
As a Senior Software Engineer in the Billing team, you’ll own different components of our billing system. You’ll work closely with other engineers on the team to build scalable billing APIs.  You’ll also help create generic solutions and tools that improve our billing platform and help our support teams. In addition, you’ll help develop the next generation of our billing platform using microservices architecture.

This position reports to our Engineering Manager and has the opportunity to be based in our Buenos Aires Office. 

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You’re the type of person who is really proud when you build a resilient, well designed, long term solution that saves everyone time in the long run.

What you’ll do [i,e., Responsibilities]

  • You’ll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.
  • Build reusable, well defined APIs that are consumed in product code.
  • Monitor for performance and accuracy of how we bill our customers.
  • Build automated tools to enable our customers and support teams to perform self-service billing operations.
  • You’ll collaborate and cooperate with other engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs.
  • You will identify classes of problems across the system and come up with solutions in the form of a  long term engineering roadmap
  • Mentor new hires to help the team grow.

Skills you’ll bring [i,e., Qualifications]

  • You bring inquisitiveness to your work and a background with critical stable systems of scale.
  • You are experienced with real-time debugging and outages, and have built backend data models that have high performance requirements.
  • Bachelor's degree in Computer Science or equivalent practical experience.
  • Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining
  • Deep experience with cloud-deployed solutions 
  • Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc. 
  • Experience designing backends based on microservices architecture.

 

Our tech stack
Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search
  • Python

Frontend

  • VueJS (single page application)
  • Electron

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6565001002
View More Show Me The Details
Dec 18, 2023
Administrative Assistant -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

As an Administrative Assistant, you’ll be a partner to our senior leadership team to provide administrative and project management support. You will play a key role in the day to day operations of a company in growth mode to help increase productivity and drive effectiveness.

This position reports to our Chief Human Resources Officer, and has the opportunity to be based remotely in the Philippines, with working hours in Pacific Standard Time, US.

What you’ll do 

  • Prepare expense reports and purchase requisitions
  • Expert Meeting Management - play an integral role in planning meetings, taking notes and following up on action items
  • Coordinate both domestic and international travel arrangements
  • Build cross-functional relationships between departments
  • Effective, thoughtful and proactive support of multiple complex calendars and email management
  • Coordination amp; collaboration with other departments such as Finance amp; HR Partners on key business events
  • Organize, prioritize, and appropriately handle time-sensitive, confidential information and ensure action/attention required is addressed
  • Correspond on the senior leadership team's behalf and communicate with various internal and external contacts - you will be communicating across all platforms, using our product suite
  • Track and help drive completion of key deliverables and following up on outstanding items
  • Prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
  • Handle administrative details independently, while keeping stakeholders appropriately informed or engaged.

Skills you’ll bring 

  • 5+ years of experience providing administrative support to two or more senior leaders
  • 5+ years of experience coordinating travel logistics on behalf of two or more senior leaders
  • 5+ years of calendar management and expense report management experience for two or more senior leaders
  • Experience prioritizing multiple projects
  • Experience with Google Suite
  • B.A. / B.S. preferred

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

 

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7062079002
View More Show Me The Details
Dec 15, 2023
Project Manager -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Our Product team collaborates with teams across Dialpad to deliver on our vision of transforming the way businesses communicate and collaborate. We are seeking an experienced, highly detail-oriented Project Manager to join Dialpad and assist our Product Managers in the development and delivery of new products and features across the product portfolio. 

Who you are
You will play a crucial role in ensuring that projects are executed and delivered effectively and efficiently, working closely with our Product Managers and facilitating cross-functional collaboration with Engineering, Design, Marketing and Support. The ideal candidate will possess excellent attention to detail and may also bring program management skills to handle more complex projects with cross-dependencies.

What You'll Do

  • Manage the planning, development and delivery of new product features, ensuring accurate and up-to-date project data across all relevant platforms and systems.
  • Lead and coordinate efforts to ensure alignment on project milestones, timelines and success metrics  across diverse teams, including product, design and engineering.
  • Facilitate cross-functional communication both inside and outside the Product organization
  • Implement and maintain effective data tracking mechanisms.
  • Demonstrate a meticulous eye for detail in all aspects of project management.
  • Identify and address potential issues or inconsistencies in project data.
  • Develop and implement program management best practices.
  • Optimize practices and processes to support ongoing cross-functional communication.
  • Be comfortable wearing many hats and able to work in an agile environment with changing priorities and critical deadlines, we move very fast!

Skills you’ll bring

  • 5+ years of experience in similar roles in project management with a strong emphasis on data accuracy.
  • Bachelor’s degree in a relevant field (Project Management, Business Administration, etc.) or equivalent practical experience.
  • Proven experience in project management with a strong emphasis on data accuracy.
  • Experience translating product strategies into program/project plans; including scope and dependency management, stakeholder management, deliverables (KPIs), schedule, risk management, and resource planning.
  • Deep understanding of the software product development lifecycle and ability to manage projects from start to finish using Agile and waterfall methodologies
  • Exceptional attention to detail and organizational skills.
  • Strong communication and interpersonal skills.
  • Program Management experience with more complex projects with multiple cross-functional dependencies.
  • Self-motivated, independent, and proactive; demonstrated creative and critical thinking capabilities; can quickly triage, prioritize, and lead under pressure

Preferred Qualifications

  • Experience in program management with a demonstrated ability to handle complex projects in a SaaS company. 
  • Familiarity with tools and methodologies related to project and program management.
  • Proven track record of successfully managing projects within a Product organization.

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7062273002
View More Show Me The Details
Dec 15, 2023
Public Relations and Analyst Relations Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

We are looking for a skilled Public Relations and Analyst Relations Specialist. This role is essential in shaping and maintaining Dialpad's image and market presence.


Your role
As a Public Relations and Analyst Relations Specialist, you’ll be responsible for coordinating briefings between business press, industry analysts, and Dialpad Product Managers, as well as managing responses to inquiries from various analyst firms. This position offers an exciting opportunity to be at the heart of the evolving AI and business communications industry.

This position has the opportunity to be based in our Buenos Aires Office.  

What you’ll do [i,e., Responsibilities]

  • Briefing Coordination: Organize and schedule briefings between the business press, industry analysts, and Dialpad Product Managers, ensuring that these interactions align with our strategic objectives and brand message.

  • Inquiry Response Management: Handle inquiries from press and analyst firms, overseeing the gathering of information, preparation, and submission of responses in a timely and effective manner.

  • Media Relations: Develop and maintain relationships with key media contacts in the business communications and AI sectors, ensuring Dialpad's presence in relevant publications.

  • Market Research: Stay informed on the latest trends and developments in AI, business communications, contact centers, and sales intelligence to inform strategy and communications.

  • Content Creation: Assist in developing press releases, briefing documents, and other PR materials.

  • Cross-Functional Collaboration: Work closely with product management, marketing, and sales teams to gather insights and information for effective external communications.

Skills you’ll bring [i,e., Qualifications]

  • Bachelor’s degree in Public Relations, Communications, Marketing, or a related field.

  • Proven experience in public relations and/or analyst relations, preferably in a B2B SaaS environment.

  • Deep understanding of the AI, business communications, contact center, and sales intelligence industries.

  • Excellent verbal and written communication skills in both English and Spanish.

  • Strong organizational and project management abilities, with a knack for multitasking and meeting deadlines.

  • Ability to build and maintain relationships with media and industry analysts.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6647497002
View More Show Me The Details
Dec 15, 2023
Senior Pricing Analyst -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product.  This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, Support to constantly improve the quality and disruptive innovation of our products. 

About the role

As a Senior Pricing Analyst, you’ll play a crucial role by influencing and optimizing our pricing strategy and the pricing implementation for Dialpad’s entire portfolio of products. Additionally, you will lead cross-functional projects, troubleshoot pricing inconsistencies, and identify opportunities for operational improvement.

What You'll Do

  • Develop strategies and agreement constructs that help us address customers’ unique requirements and win agreements at the right price and at scale.
  • Draw insights from data and design then test new pricing  strategies
  • Drive execution by launching and leading cross-functional initiatives and projects
  • Ensure our pricing models maximize customer value and optimize revenue
  • Conduct market research on competitors in similar and adjacent markets
  • Identify opportunities to improve current process and infrastructure
  • Work with various cross-functional teams to assess, define, optimize and scale pricing opportunities for different markets
  • Assist in new product formation and new markets exploration
  • Conduct ad-hoc data analyses
  • Manage external reporting and present to investors and stakeholders
  • Implement successful pricing models and strategies using a deep understanding of customer and market dynamics

What We Look For

  • 6+years of experience in an analytically-driven strategy role (credit, risk, management consulting, finance, analytics, etc.)
  • A proactive influencer who can seek out new opportunities, drive projects, navigate ambiguity and develop creative solutions with minimal guidance
  • Ability to collaborate and influence across different teams in the organization
  • Experience with SQL, Python, or other scripting languages

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7061933002
View More Show Me The Details
Dec 15, 2023
Associate QA Engineer - Bengaluru
Dialpad - Bengaluru

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help  identify and fix any issues or defects in the software. The QA team's primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users.

Your role 

As an Associate QA Engineer I, your role primarily  involves  ensuring the quality and validation of the functionality, and workflows of the Dialpad Product vertical  . Your responsibilities  will include test creation.  execution, functional testing , bug reporting and tracking. The role also expects collaboration and communication with the global teams both internal and cross functional. 

This position reports to our Functional QA Manager/s and will  be  based in our Bangalore, India Office. This is a Hybrid work position and will involve working with the Team, in an office setting at Bangalore, India

What you’ll do 

Test Planning and Execution:

  • Assist in the creation of test plans based on project specifications.
  • Execute manual test cases to ensure the quality and functionality of Dialpad products.

Bug Tracking and Reporting:

  • Identify and document software defects with clear and concise details.
  • Work closely with developers to ensure timely resolution of identified issues.

Regression Testing:

  • Conduct regression testing to ensure that new features and enhancements do not adversely impact existing functionality.

Collaboration:

  • Collaborate with cross-functional teams, including developers and product managers, to understand project requirements and deliver high-quality software.

Documentation:

  • Create and maintain comprehensive test documentation, including test cases, test scripts, and test reports.

Skills you’ll bring

Educational Background:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

Technical Skills:

  • Basic understanding of software testing concepts.
  • Familiarity with manual testing processes and methodologies.

Communication Skills:

  • Strong verbal and written communication skills.
  • Ability to articulate issues and provide clear and concise reports.

Team Player:

  • Ability to work collaboratively in a team environment.
  • Willingness to learn and adapt to new technologies.

Attention to Detail:

  • Exceptional attention to detail and a passion for delivering high-quality software.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7052317002
View More Show Me The Details
Dec 15, 2023
Senior QA Engineer - Vancouver
Dialpad - Vancouver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help  identify and fix any issues or defects in the software. The QA team's primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users.

Your role 

As a Senior QA Engineer, your role primarily  involves  ensuring the quality, functionality, and usability of the Dialpad Application . Your responsibilities  will include test planning and design , functional testing , automated testing , bug reporting and tracking , collaboration and communication with the global teams both internal and cross functional. 

This position reports to our QA  Manager (in the US)  and will  be  based in our Vancouver Office. 

What you’ll do

  • Collaborating with stakeholders to understand application requirements of new features, and user expectations.
  • Identifying test scenarios, test cases, and test data to ensure maximum test coverage.
  • Defining the scope of manual and automated testing based on the application's complexity and criticality.
  • Executing Functional test cases and automated test cases for the Dialpad  Web Application with the browser and the Desktop Native Application
  • Maintaining test cases and scripts with in the Test Management System
  • Analyzing test results and investigating test failures to identify root causes and provide detailed reports.
  • Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.
  • Supporting the release Engineers. 

Skills you’ll bring

  • 7-10 years of qualitative Work Experience in Web Testing with BS in Software Engineering, Computer Science or any other related field
  • Strong technical competency and experience with desktop applications and understanding of the functional testing aspects
  • Solid understanding of Desktop app development, Application Software Desktop  user interface guidelines/standards,
  • An absolute must is the ability to convey and document test cases and execute them
  • Strong analytical and problem-solving skills
  • Ability to quickly learn and attention to details
  • Excellent written and verbal communication skills
  • Ability to work on multiple simultaneous projects/initiatives
  • Experience in VoIP, Telecommunication Systems, and Communication technologies would be an added advantage

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range
$92,000 mdash;$113,667 CAD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6937171002
View More Show Me The Details
Dec 15, 2023
Social Media and Public Relations Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

We are looking for a skilled Social Media amp; PR Specialist to join our Marketing team. This role is essential in shaping and maintaining Dialpad's image and market presence.

Your role

As a Public Social Media amp; PR Specialist, you’ll be responsible for developing and positing all Social Media content and posts, as well as encouraging and tracking related employee posts and generally measuring amp; reporting on our social media content engagement.  Additionally, you will coordinate briefings between business press, industry analysts, and Dialpad Product Managers, as well as managing responses to inquiries from various analyst firms. This position offers an exciting opportunity to be at the heart of the evolving AI and business communications industry.

This position has the opportunity to be based in our Buenos Aires Office.  

What you’ll do

  • Social Media Strategy and Planning: Develop and execute a comprehensive social media strategy in alignment with marketing and business objectives amp; conduct competitive analysis and stay abreast of industry trends to inform strategy.
  • Brand Messaging: Craft compelling and consistent messaging across all communication channels to reinforce the brand image. Ensure that brand messaging aligns with organizational values and objectives.
  • Analytics and Reporting: Monitor and analyze the performance of social media and PR campaigns using relevant tools. Provide regular reports on key performance metrics and insights.
  • Briefing Coordination: Organize and schedule briefings between business press, industry analysts, and Dialpad Product Managers, ensuring that these interactions align with our strategic objectives and brand message.
  • Inquiry Response Management: Handle inquiries from press and analyst firms, overseeing the gathering of information, preparation, and submission of responses in a timely and effective manner.
  • Media Relations: Develop and maintain relationships with key media contacts in the business communications and AI sectors, ensuring Dialpad's presence in relevant publications.
  • Market Research: Stay informed on the latest trends and developments in AI, business communications, contact centers, and sales intelligence to inform strategy and communications.
  • Content Creation: Generate content for press releases, articles, blog posts, and other communication materials. Collaborate with internal teams to gather information for content creation.
  • Cross-Functional Collaboration: Work closely with product management, marketing, and sales teams to gather insights and information for effective external communications.

Skills you’ll bring

  • Bachelor’s degree in Public Relations, Communications, Marketing, or a related field.
  • 2-5 years of  proven experience in social media and public relations, preferably in a B2B SaaS environment.
  • Deep understanding of the AI, business communications, contact center, and sales intelligence industries.
  • Excellent verbal and written communication skills in both English and Spanish.
  • Strong organizational and project management abilities, with a knack for multitasking and meeting deadlines.
  • Ability to build and maintain relationships with media and industry analysts.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6815336002
View More Show Me The Details
Dec 13, 2023
Sr. Account Executive, Mid-Market - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sr. Account Executive, Mid Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s Mid Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your Role

As a Sr. Account Executive, Mid Market you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a medium sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

This position reports to a Mid Market Sales Manager.

What you’ll do 

  • Own the entire sales process, including converting leads into workable pipeline
  • Build strategic outbounding campaigns and sequencing to source your own opportunities
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring 

  • 3-5 years of sales experience in an ever-changing environment  
  • Experience in managing amp; closing strategic deal cycles that include multiple business units and stakeholders
  • Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6894171002
View More Show Me The Details
Dec 13, 2023
Senior Web Developer - Bangalore
Dialpad - Bangalore

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Web Engineering team will focus on our highly visible and impactful marketing website.
This team works closely with our designers, content creators, SEO and conversion optimization teams to build out our global web presence. You’ll have a hand in building out a world class web experience for prospective customers to learn about our company and start their experience as a Dialpad customer. 

Your role

As a Senior Web Developer, you will play a critical part in defining and building out a fast, performant and conversion focused marketing website, while working closely with a team of designers, project managers and other engineers. 

What you’ll do [i,e., Responsibilities]

  • You will help design and develop the next generation of features for the Dialpad website. 
  • Own projects, bring prototypes, content and designs to life with well crafted and well tested web pages.
  • Build cohesive layouts using atomic design based component structures.
  • Translate artwork files (i.e. Figma) into functional, standards-compliant HTML, JavaScript and CSS.
  • Be directly responsible for one or more functional areas of the website, which could include SEO amp; performance, security, internationalization, or architecture
  • Regularly taking on tasks ranging from front end visual enhancements, bug fixes, building out new pages and components, to performance and infrastructure improvements
  • Review other team members' work; visually reviewing pages to make sure they align with the design to pixel perfection and doing code reviews to ensure well written code
  • Estimate timelines, develop plans and make recommendations on new projects
  • Maintaining our web properties including performing regular maintenance, applying updates and fixes
  • Deliver exceptional customer service by resolving urgent requests and responding to requests for help
  • Partner with our internal design, content, SEO and conversion optimization teams to create an amazing website experience that is visually stunning, SEO performant and geared towards self service signup and lead generation 

Skills you’ll bring [i,e., Qualifications]

  • BSc in Computer Science, Software Engineering, or equivalent experience
  • A minimum of 5 years of experience as a FE web developer
  • Expert level knowledge of semantic HTML, modern CSS/SASS, Javascript / jQuery, ES6, React / Vue.js
  • Experience with frameworks such as Next.js, Gatsby or similar 
  • Experience working with headless content management systems (i.e. Contentful, Sanity, etc.) and/or headful CMS’s (WordPress, Drupal, Craft CMS, etc.) 
  • Experience defining and creating content models to build well structured content 
  • Solid familiarity with modern front-end bundlers, package managers and build tools including Webpack, npm and yarn  
  • Experience working in a continuous delivery environment
  • Knowledge of cloud hosting technologies such GCP or AWS is nice to have 
  • Past experience with Python, PHP or similar high level server side  languages is desirable 
  • Experience with CloudFlare integration and management is nice to have 
  • Past experience working with and mentoring junior developers

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7062273002
View More Show Me The Details
Dec 13, 2023
Administrative Assistant -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

As an Administrative Assistant, you’ll be a partner to our senior leadership team to provide administrative and project management support. You will play a key role in the day to day operations of a company in growth mode to help increase productivity and drive effectiveness.

This position reports to our Chief Human Resources Officer, and has the opportunity to be based remotely in the Philippines, with working hours in Pacific Standard Time, US.

What you’ll do 

  • Prepare expense reports and purchase requisitions
  • Expert Meeting Management - play an integral role in planning meetings, taking notes and following up on action items
  • Coordinate both domestic and international travel arrangements
  • Build cross-functional relationships between departments
  • Effective, thoughtful and proactive support of multiple complex calendars and email management
  • Coordination amp; collaboration with other departments such as Finance amp; HR Partners on key business events
  • Organize, prioritize, and appropriately handle time-sensitive, confidential information and ensure action/attention required is addressed
  • Correspond on the senior leadership team's behalf and communicate with various internal and external contacts - you will be communicating across all platforms, using our product suite
  • Track and help drive completion of key deliverables and following up on outstanding items
  • Prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
  • Handle administrative details independently, while keeping stakeholders appropriately informed or engaged.

Skills you’ll bring 

  • 5+ years of experience providing administrative support to two or more senior leaders
  • 5+ years of experience coordinating travel logistics on behalf of two or more senior leaders
  • 5+ years of calendar management and expense report management experience for two or more senior leaders
  • Experience prioritizing multiple projects
  • Experience with Google Suite
  • B.A. / B.S. preferred

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

 

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7052317002
View More Show Me The Details
Dec 12, 2023
Staff Product Designer, Mobile -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Design at Dialpad is at the forefront of creating intuitive, innovative, and beautiful products that transform the way the world works together. We strive to design high-quality end-to-end experiences while maintaining an inclusive and collaborative culture. To us, attitude, and will, are as important as hard design skills.

About this role

As a Staff Product Designer at Dialpad, you play a leading role with the Product Design organization and with your cross-functional partners, spearheading projects and teams across product areas. You proactively look for ways Design can drive impact across the company. You are comfortable working in ambiguous spaces, and can do so autonomously, working with cross-functional partners to identify issues, resolve questions, and drive projects forward to their next deliverable. You excel at delivering end-to-end, cross-platform experiences, from product strategy, to conceptualization and workflows, to visual and interaction design. You not only hold yourself accountable to a high design standard, but you challenge everyone you work with to the same standard and work with them to achieve it.

You’re excited about this opportunity because you will…

  • Identify gaps and opportunities to better meet our growing customer needs that drive real business impact
  • Actively collaborate and contribute to your team’s product strategy and vision, driving strategic action with cross-functional partners persuasively
  • Lead end-to-end, cross-platform experiences, including contributing to product roadmap and strategy, project scopes and timelines, and crafting visions for projects
  • Enjoy complex, ambiguous problem spaces that require you to work closely with cross-functional partners to understand the opportunity, and identify a path forward
  • Push the boundaries of our current experiences with your design explorations through wireframes, prototypes, and high-fidelity visual designs
  • Work on a rapidly growing product that impacts millions of people every month.
  • Design and ship industry-leading product experiences

We’re excited about you because…

  • You have 8+ years of product design or related experience, with at least 3+ years of mobile design experience
  • You’re an expert on iOS and Android device conventions and design approaches
  • You have documented experience working with design systems
  • You can provide multiple examples of highly effective verbal and written communication skills, directing and facilitating conversations, and coaching others on their presentation and communication skills
  • You’re ambitious in your goals, but pragmatic in your execution
  • You endeavor to always be making progress—not just being active
  • You excel in complex, ambiguous problem spaces, bringing clarity to your teams through your mastery of the design process
  • You drive excellence in your team’s design execution by valuing well-crafted experiences, high attention to details, and hold others to the same standard
  • You’re an inquisitive person, seeking to learn and understand from others, embodying a growth mindset
  • You understand how to design connected, modular systems that help us move faster and address complex system design debt
  • You have experience leading divergent and convergent thinking sessions with large teams to identify the strongest solutions to move ahead with
  • You skillfully can balance strategy, research, interaction design, and visual design to achieve intuitive, elegant solutions
  • Prior experience in the communications, contact center, or Ai is a big plus.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Education
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7051344002
View More Show Me The Details
Dec 12, 2023
Implementation Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team aligns closely with Sales, Customer Success and Support to constantly improve our product deployment and change management process.

Your role

As an Implementation Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area, and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated by helping our customers achieve their desired objectives with buying into our advanced AI-powered products.

Your combined problem solving skills, relationship-building skills, and communication skills will be crucial in hearing our customer pain points and understand where our product can meet them.

What you'll do

  • Facilitate onboarding deployment for new customers and products purchased
  • Host end-user and admin training sessions for customers to get them educated on Dialpad products and assist with change management
  • Provide detailed walkthrough and train new customers with implementation and portal setup
  • Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others and resolving customer issues though discovery and replication
  • Drive customers to implement best practices
  • Clearly communicate product configuration set up requirements and expectations with customers
  • Act as the customers escalation point for any onboarding related issues
  • Work on ad-hoc tasks as necessary

Skills you'll bring

  • At least 2-3 years of working experience in Customer Onboarding, Software Implementation and Account Management
  • At least 1 year experience configuring, updating and supporting VOIP solutions is a plus
  • Preferable with experience in chat, handling multiple windows
  • Excellent English communication skills
  • Strong customer service orientation
  • Ability to work independently with minimal management guidelines
  • Organized, detail oriented and self-motivated

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team. 

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6647497002
View More Show Me The Details
Dec 11, 2023
Implementation Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team aligns closely with Sales, Customer Success and Support to constantly improve our product deployment and change management process.

Your role

As an Implementation Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area, and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated by helping our customers achieve their desired objectives with buying into our advanced AI-powered products.

Your combined problem solving skills, relationship-building skills, and communication skills will be crucial in hearing our customer pain points and understand where our product can meet them.

What you'll do

  • Facilitate onboarding deployment for new customers and products purchased
  • Host end-user and admin training sessions for customers to get them educated on Dialpad products and assist with change management
  • Provide detailed walkthrough and train new customers with implementation and portal setup
  • Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others and resolving customer issues though discovery and replication
  • Drive customers to implement best practices
  • Clearly communicate product configuration set up requirements and expectations with customers
  • Act as the customers escalation point for any onboarding related issues
  • Work on ad-hoc tasks as necessary

Skills you'll bring

  • At least 2-3 years of working experience in Customer Onboarding, Software Implementation and Account Management
  • Basic Knowledge on VOIP, networking, routers and modems
  • Experience configuring, updating and supporting VOIP solutions is a plus
  • Preferable with experience in chat, handling multiple windows
  • Excellent English communication skills
  • Strong customer service orientation
  • Ability to work independently with minimal management guidelines
  • Organized, detail oriented and self-motivated

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team. 

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7049173002
View More Show Me The Details
Dec 7, 2023
Senior Software Engineer, Fullstack, Integrations -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's core features with external SaaS offerings, including CRM, Ticketing systems, and Workforce Management platforms, among others. Our end-to-end products deliver intelligent workflow integrations with various business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.

Your role
As a Senior Software Engineer in the Integrations team, you will develop and maintain Dialpad’s Integration applications using modern technologies. You will work closely with designers, product managers, and other engineers to deliver high-quality products.

This position reports to our Senior Manager, who is based in India, and is looking for the first person to join her team in our Argentina Office. Preferred working hours would be 8 to 5pm ART.

What you will do

  • Develop and maintain Dialpad’s Integration applications using modern technologies.
  • Write clean, modular, and maintainable code using best practices along with unit tests.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Ensure that features are shipped on time and with the highest quality.
  • Take up on-call activities to support and resolve the issues coming from the QA and the Customers
  • Be responsible for deploying the new releases on a weekly release cadence
  • Collaborate with cross-functional teams to build and use common components and practices across Dialpad products
  • Mentor junior engineers and help them grow their skills and expertise.

Skills you will bring

  • 6-10 years of experience in Full-stack software engineering.
  • Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc
  • Strong experience Integrating with SaaS platforms using API’s
  • Strong understanding of Authentication between SaaS platforms 
  • Experience with building reusable and modular components both frontend and backend
  • Experience with Agile development methodologies.
  • Strong debugging and troubleshooting skills.

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third-party services

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7011692002
View More Show Me The Details
Dec 7, 2023
Senior Technical Program Manager - Bengaluru
Dialpad - Bengaluru

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence. 

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as feature engineering, billing, growth, search amp; analytics, core platform, frontend amp; backend infrastructure, developer and partner ecosystem amp; integrations and more. Our teams are growing fast and globally, and so we are looking for leaders who are awesome human beings, great communicators, excellent strategists, strong technologists, and dreamers!

What you will achieve

We are seeking an accomplished team player with demonstrated program management experience to join our technical program management team within the Engineering division. This is a fast-paced workplace where individual drive, innovation, and team collaboration are the keys to success. You will work closely with design, product, engineering teams and partners worldwide to shape the roadmap, build new features, and ship software releases to millions of users.

You will be a key member of the TPM team and will contribute to the success of the Engineering organization at large. Your experience working closely with locally present product/development teams while collaborating with a global leadership team across multiple time zones to drive program outcomes will truly make an impact.

Responsibilities  

  • Own all aspects of managing the program that includes planning and execution for building a scalable, reliable, and high quality business communications product suite.
  • Partner closely with engineering managers, product managers, software engineers, product designers, QA and leadership to gather requirements, plan amp; manage efforts to release software features and products to our customers.
  • Facilitate cross-functional communication with other teams both inside and outside of the engineering organization, ensuring that requirements are well understood, and that priorities and release schedule expectations are managed across all stakeholders. 
  • Build and run processes that allow for the maximum agility and adaptation across engineering teams while measuring and maintaining the highest possible product quality
  • Brainstorm and communicate technical concepts, ideas and issues at the appropriate level of abstraction to both technical and non-technical stakeholders and partners.
  • Be comfortable wearing many hats and able to work in an agile environment with changing priorities and critical deadlines, we move very fast!

Requirements 

  • 6+ years of experience in technical project/program management or relevant ownership of software products in an engineering or product organization.
  • Experience translating product requirements into program/project plans; including managing scope, dependencies, schedule, risks and provide executive level status reporting.
  • Comfortable in communicating technical specifications for APIs, events, data models, authentication, and provisioning across developers both inside and outside Dialpad.
  • Experience working with third party companies and customer stakeholders, partners and /or vendor management systems for software delivery on modern software products/platforms such as Salesforce.
  • Experience working closely with locally present product/development teams while collaborating with a global leadership team across multiple time zones to drive project outcomes.
  • Strong interpersonal, verbal amp; written communication skills; must be comfortable communicating with engineers and presenting to all levels of an organization.
  • Self-motivated, independent, and proactive; demonstrated creative and critical thinking capabilities
  • Deep understanding of the software product development lifecycle and collaborate with the global TPM team in driving process improvements to help improve engineering organization’s productivity as a whole.
  • Prior experience in Enterprise SaaS space with certification in Program Management or Project Management is a plus

Who you are 

You're an ambitious individual who is proactive and able to work under minimal supervision at a detailed level while taking account of interdependencies at all levels. You enjoy diving deep into the technology, with a track record of shipping complex, multi-functional projects under demanding timelines. Someone with excellent written and interpersonal skills who pays attention to the details and is highly organized. Has experience running a complex set of software deliverables with many interdependencies and has a successful track record being a great partner within teams and across organizations in engineering, design, and leadership. You can balance resets and changes and respond quickly, without being discouraged. Your ability to capture requirements, build connections, anticipate challenges and get projects to launch will be necessary for success.

You have unshakable integrity and are as comfortable speaking to executives in open forums as you are with discussing a burn down chart with a team member. Ideally, you've been a Software Engineer or Project/Program Manager for a technical product before, but as long as you're passionate, creative, goal-driven, and a great communicator, we'd love to hear from you! 

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6305287002
View More Show Me The Details
Dec 7, 2023
Senior Full Stack Developer (f/m/d) - Berlin
virtualQ - Berlin




- Berlin, Germany

At virtualQ, you get the chance to enhance your career as part of an innovative, growing tech startup and work on a novel, award-winning product with top-notch technology and software management tools. We like the concept of simplicity, design and flat hierarchy.

We are growing our engineering team in Berlin and the perfect addition to our team is a senior full stack developer who is working beyond pure software development. You will be working closely with product management, defining work-packages and guarding the development process. You show bias for action, proactively take responsibility and you question the status quo.
So, if you are looking for an opportunity to actively shape and develop software in collaboration with a fantastic team? Do you want to work in an environment where your opinion and ideas are highly valued? Then you should join us as Senior Full Stack Developer (f/m/d)!



IN A NUTSHELL - WHO WE ARE AND WHAT WE DO

virtualQ provides a cloud based SaaS solution that stops people waiting on hold. Our AI centric product portfolio includes virtual waiting, virtual assistants, advanced ML scheduling algorithms, and more. Our enterprise software provides a unique customer experience with cutting-edge technology. We are backed by some of Germany's most prominent venture capital funds.



WHAT WE OFFER

  • A compelling product and an agile environment where we care about our engineers’ needs and development

  • Our stack is currently built on modern technologies such as Ruby on Rails, Python, Elixir, React, Docker, Terraform … and we are all-in AWS

  • A fun open minded team – you will work with highly-skilled colleagues, who are passionate about what they do and who value clean, well-written code

  • Result-oriented work environment  – we offer a lot of flexibility around achieving your work results

  • We have an educational budget for you to spend on your professional growth and offer mental health assistance for our employees

  • Team days, after work gatherings and happy hours – activities are part of our daily office life

  • We love tech! We work with the latest technologies and offer your choice of MacBook Pro or similar

  • Does co-working and freshly brewed coffee from our community barista sound appealing? Join us in our modern, centrally located office in Berlin Kreuzberg just around the corner from Moritzplatz



WITH THESE SKILLS YOU WILL BE THE PERFECT MATCH

MUST HAVES

  • You want to learn and grow as a Senior Full Stack Developer in an innovative and vibrant tech environment

  • You have 6+ years experience with Ruby on Rails or similar with 2+ years in a lead position

  • You have some experience with React or similar Javascript frameworks and are familiar with a complex application landscapes

  • You are familiar with CI/CD, TDD, working agile and code reviews

  • You know how to translate a product vision and business features into technical requirements

  • You speak English fluently

  • A university degree in computer science or comparable education

  • You are an empathetic team player with strong communication skills 



NICE TO HAVE

  • You have experience with Python and/or machine learning

  • You have experience with AWS, DevOps and monitoring and observability tools like New Relic 

  • You are familiar with PostgreSQL

  • You have experience with securing and enabling high availability for critical services

  • You know how to work efficiently in a distributed environment

  • German language skills are a big plus

  • You have some background with Twilio or the telecom industry



YOUR DREAMJOB MIGHT BE JUST A CLICK AWAY. SO APPLY NOW!

Your contact person: Ralph

Find out more about virtualQ as an employer: https://virtualq.io/en/career/

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



 

Source: https://virtualq.softgarden.io//job/39168692/Senior-Full-Stack-Developer-f-m-d-?jobDbPVId=104406725&l=de
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Dec 7, 2023
Senior UI/UX Developer (f/m/d) - Berlin
virtualQ - Berlin




- Berlin, Germany

At virtualQ, you get the chance to enhance your career as part of an innovative, growing tech startup and work on a novel, award-winning product with top-notch technology and software management tools. We like the concept of simplicity, design and flat hierarchy.

We are growing our engineering team in Berlin and the perfect addition to our team is a senior UI/UX developer who has excellent implementation skills as well as experience with defining a UI style guide and  a great user experience. You will be working closely with product management, visualizing your concepts with wireframes and coaching your team mates in adopting the UI style guide. You show bias for action, proactively take responsibility and you question the status quo.

So, if you are looking for an opportunity to actively shape and develop software in collaboration with a fantastic team? Do you want to work in an environment where your opinion and ideas are highly valued? Then you should join us as Senior UI/UX Developer (f/m/d)!



IN A NUTSHELL - WHO WE ARE AND WHAT WE DO

virtualQ provides a cloud based SaaS solution that stops people waiting on hold. Our AI centric product portfolio includes virtual waiting, virtual assistants, advanced ML scheduling algorithms, and more. Our enterprise software provides a unique customer experience with cutting-edge technology. We are backed by some of Germany's most prominent venture capital funds.



WHAT WE OFFER

  • A compelling product and an agile environment where we care about our engineers’ needs and development

  • Our stack is currently built on modern technologies such as Ruby on Rails, Python, Elixir, React, Vite, Tailwind … and we are all-in AWS

  • A fun open minded team – you will work with highly-skilled colleagues, who are passionate about what they do and who value clean, well-written code

  • Result-oriented work environment  – we offer a lot of flexibility around achieving your work results

  • We have an educational budget for you to spend on your professional growth and offer mental health assistance for our employees

  • Team days, after work gatherings and happy hours – activities are part of our daily office life

  • We love tech! We work with the latest technologies and offer your choice of MacBook Pro or similar

  • Does co-working and freshly brewed coffee from our community barista sound appealing? Join us in our modern, centrally located office in Berlin Kreuzberg just around the corner from Moritzplatz



WITH THESE SKILLS YOU WILL BE THE PERFECT MATCH

MUST HAVES

  • You want to learn and grow as a Senior UI/UX Developer in an innovative and vibrant tech environment

  • You have 4+ years experience in designing and implementing responsive web frontends

  • Strong affinity and proven track record in creating a web application style guide and a compelling user experience 

  • You are able to visualize your design ideas with wireframes 

  • You are familiar with QA mechanisms for web applications

  • You know how to translate a product vision and business features into technical requirements

  • You speak English fluently

  • A university degree in computer science with focus on media and design or comparable education

  • You are an empathetic team player with strong communication skills 



NICE TO HAVE

  • You have experience with securing and enabling high availability for critical services

  • You are familiar with incorporating accessibility into UIs

  • You have experience in relaunching a multi-stack web application with a new style guide

  • You know how to work efficiently in a distributed environment

  • German language skills are a big plus

  • You have some background in the telecom industry



YOUR DREAMJOB MIGHT BE JUST A CLICK AWAY. SO APPLY NOW!

Your contact person: Ralph

Find out more about virtualQ as an employer: https://virtualq.io/en/career/

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



 

Source: https://virtualq.softgarden.io//job/39169098/Senior-UI-UX-Developer-f-m-d-?jobDbPVId=104410015&l=de
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Dec 7, 2023
Administrative Assistant -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

As an Administrative Assistant, you’ll be a partner to our senior leadership team to provide administrative and project management support. You will play a key role in the day to day operations of a company in growth mode to help increase productivity and drive effectiveness.

This position reports to our Chief Human Resources Officer, and has the opportunity to be based remotely in the Philippines, with working hours in Pacific Standard Time, US.

What you’ll do 

  • Prepare expense reports and purchase requisitions
  • Expert Meeting Management - play an integral role in planning meetings, taking notes and following up on action items
  • Coordinate both domestic and international travel arrangements
  • Build cross-functional relationships between departments
  • Effective, thoughtful and proactive support of multiple complex calendars and email management
  • Coordination amp; collaboration with other departments such as Finance amp; HR Partners on key business events
  • Organize, prioritize, and appropriately handle time-sensitive, confidential information and ensure action/attention required is addressed
  • Correspond on the senior leadership team's behalf and communicate with various internal and external contacts - you will be communicating across all platforms, using our product suite
  • Track and help drive completion of key deliverables and following up on outstanding items
  • Prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
  • Handle administrative details independently, while keeping stakeholders appropriately informed or engaged.

Skills you’ll bring 

  • 5+ years of experience providing administrative support to two or more senior leaders
  • 5+ years of experience coordinating travel logistics on behalf of two or more senior leaders
  • 5+ years of calendar management and expense report management experience for two or more senior leaders
  • Experience prioritizing multiple projects
  • Experience with Google Suite
  • B.A. / B.S. preferred

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

 

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7051344002
View More Show Me The Details
Dec 6, 2023
Senior Software Engineer, Frontend -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

As a Frontend Software Engineer, you will be evolving our product into a more capable communication solution in a scalable way. 

You’ll own the front-end layer of the application, its architecture, and the scalability of its components. This position reports to our Engineering Manager and has the opportunity to be based in our Buenos Aires Office. 

What you’ll do

  • Work closely with Product and Design owners to refine requirements and adapt the platform architecture to the changing needs of our customers.
  • You’ll actively contribute to the FE architecture and Design of the Messaging and Core Features platform, to help it scale and enable rapid growth in the Dialpad customer base.
  • Ship quality software on-time, heavily focused on the experience we bring to our users. 
  • Work with your team and managers to continually improve development practices and processes.

Skills you’ll bring 

  • Bachelor's degree in Software Engineering  or equivalent practical experience.
  • 8+ years of software development experience.
  • Experience in Angular, VueJS and Javascript. Expertise in at least one of these languages is a must.
  • Experience in Typescript
  • These expertise is a plus for this role: 
    • Experience with Graphql
    • Experience with Accessibility
  • Fluent conversational English skills

Dialpad benefits and perks

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7035228002
View More Show Me The Details
Dec 6, 2023
Senior Software Engineer, Fullstack, Integrations -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's core features with external SaaS offerings, including CRM, Ticketing systems, and Workforce Management platforms, among others. Our end-to-end products deliver intelligent workflow integrations with various business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.

Your role
As a Senior Software Engineer in the Integrations team, you will develop and maintain Dialpad’s Integration applications using modern technologies. You will work closely with designers, product managers, and other engineers to deliver high-quality products.

This position reports to our Senior Manager, who is based in India, and is looking for the first person to join her team in our Argentina Office. Preferred working hours would be 8 to 5pm ART.

What you will do

  • Develop and maintain Dialpad’s Integration applications using modern technologies.
  • Write clean, modular, and maintainable code using best practices along with unit tests.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Ensure that features are shipped on time and with the highest quality.
  • Take up on-call activities to support and resolve the issues coming from the QA and the Customers
  • Be responsible for deploying the new releases on a weekly release cadence
  • Collaborate with cross-functional teams to build and use common components and practices across Dialpad products
  • Mentor junior engineers and help them grow their skills and expertise.

Skills you will bring

  • 6-10 years of experience in Full-stack software engineering.
  • Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc
  • Strong experience Integrating with SaaS platforms using API’s
  • Strong understanding of Authentication between SaaS platforms 
  • Experience with building reusable and modular components both frontend and backend
  • Experience with Agile development methodologies.
  • Strong debugging and troubleshooting skills.

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third-party services

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6305287002
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Dec 6, 2023
Staff Product Designer, Mobile -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Design at Dialpad is at the forefront of creating intuitive, innovative, and beautiful products that transform the way the world works together. We strive to design high-quality end-to-end experiences while maintaining an inclusive and collaborative culture. To us, attitude, and will, are as important as hard design skills.

About this role

As a Staff Product Designer at Dialpad, you play a leading role with the Product Design organization and with your cross-functional partners, spearheading projects and teams across product areas. You proactively look for ways Design can drive impact across the company. You are comfortable working in ambiguous spaces, and can do so autonomously, working with cross-functional partners to identify issues, resolve questions, and drive projects forward to their next deliverable. You excel at delivering end-to-end, cross-platform experiences, from product strategy, to conceptualization and workflows, to visual and interaction design. You not only hold yourself accountable to a high design standard, but you challenge everyone you work with to the same standard and work with them to achieve it.

You’re excited about this opportunity because you will…

  • Identify gaps and opportunities to better meet our growing customer needs that drive real business impact
  • Actively collaborate and contribute to your team’s product strategy and vision, driving strategic action with cross-functional partners persuasively
  • Lead end-to-end, cross-platform experiences, including contributing to product roadmap and strategy, project scopes and timelines, and crafting visions for projects
  • Enjoy complex, ambiguous problem spaces that require you to work closely with cross-functional partners to understand the opportunity, and identify a path forward
  • Push the boundaries of our current experiences with your design explorations through wireframes, prototypes, and high-fidelity visual designs
  • Work on a rapidly growing product that impacts millions of people every month.
  • Design and ship industry-leading product experiences

We’re excited about you because…

  • You have 8+ years of product design or related experience, with at least 3+ years of mobile design experience
  • You’re an expert on iOS and Android device conventions and design approaches
  • You have documented experience working with design systems
  • You can provide multiple examples of highly effective verbal and written communication skills, directing and facilitating conversations, and coaching others on their presentation and communication skills
  • You’re ambitious in your goals, but pragmatic in your execution
  • You endeavor to always be making progress—not just being active
  • You excel in complex, ambiguous problem spaces, bringing clarity to your teams through your mastery of the design process
  • You drive excellence in your team’s design execution by valuing well-crafted experiences, high attention to details, and hold others to the same standard
  • You’re an inquisitive person, seeking to learn and understand from others, embodying a growth mindset
  • You understand how to design connected, modular systems that help us move faster and address complex system design debt
  • You have experience leading divergent and convergent thinking sessions with large teams to identify the strongest solutions to move ahead with
  • You skillfully can balance strategy, research, interaction design, and visual design to achieve intuitive, elegant solutions
  • Prior experience in the communications, contact center, or Ai is a big plus.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Education
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7052359002
View More Show Me The Details
Dec 6, 2023
Senior B2B Marketing Manager/in (Fokus: Digital Lead Generation & Nurturing) (w/m/d) - Berlin
virtualQ - Berlin




Du willst Dein Talent für eine gute Idee einsetzen. Du bist Marketing Allrounder auf der Suche nach einer neuen Herausforderung, wo Du viel bewirken kannst und Dir eine steile Lernkurve garantiert ist? Dann haben wir den perfekten Job für Dich!

Wir suchen einen erfahrenen Senior B2B Marketing Manager mit Schwerpunkt auf Performance, Lead-Generation + Nurturing, Website um unser Marketing-Team zu erweitern. Als erfolgreiches und wachsendes SaaS Scale Up sind wir auf der Suche nach einer engagierten und motivierten Expert/in, die mit Leidenschaft unsere Marketing-Strategien vorantreibt und dabei stets den Markt im Blick behält.



DEINE VERANTWORTUNG:

  • Du übernimmst Verantwortung für das Thema digital Lead Generation und erstellt Lead-Nurturing-Strategien, um Leads in Kunden zu konvertieren

  • Weiterentwicklung unserer Website auf Basis von WordPress, inklusive Conversion Optimierung

  • Du verantwortest die redaktionelle Betreuung und konzeptionelle Weiterentwicklung unserer Website und erstellst zusammen mit dem Team z.B. White Paper

  • Content Distribution über verschiedene Kanäle wie E-Mail, Social Networks und die eigene Website.

  • Du bist verantwortlich für die Erstellung und Pflege von Workflows sowie personalisierte E-Mails, Newsletter und Landingpages, inkl. Texten und Bildauswahl

  • Sicherstellen, dass Kampagnen KPIs erreichen und konsequente Optimierung von Kampagnen entlang des Sales-Funnels (Lead-Generierung, Lead-Nurturing, Lead-Conversions)

  • Sicherstellen einer effektiven Marketing-Sales-Integration und Zusammenarbeit mit dem Vertrieb

  • Verantwortung für Performance-Advertising (Linkedin, Native Ads, Google Ads, etc.)



FÄHIGKEITEN:

  • Mehrjährige Erfahrung im B2B-Marketing mit Fokus auf Performance-, Website- und Automation-Marketing

  • Fundierte Erfahrung in der Verwendung von Marketing- und Sales-Automation-Tools wie Hubspot, Eloqua oder Salesforce

  • Erfahrung in der Erstellung von Lead-Nurturing-Strategien sowie in der Umsetzung von Kampagnen entlang des Sales-Funnels

  • Sehr gute Kenntnisse in der Implementierung von Conversion-Optimierungen auf WordPress

  • Hervorragende Fähigkeiten im Projektmanagement, der Analyse und Interpretation von Informationen sowie ausgeprägte Kommunikationsfähigkeiten auf Deutsch und Englisch

  • Interesse an integriertem und datengetriebenem Marketing

  • Erfahrung in der Implementierung von Double-Opt-in-Prozessen



DARAUF DARFST DU DICH FREUEN

  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht

  • Ein Team zum Verlieben ♡ - schau auf unserem Instagram Account @virtualQapp vorbei und mach Dir selbst ein Bild!

  • Tolle Entwicklungsperspektiven in einem der laut Gründerszene Ranking am schnellsten wachsenden Tech-Startups Deutschlands

  • Schulungen? Workshops? Seminare? Wir fördern Dich individuell und basierend auf Deinen Fähigkeiten und Interessen!

  • Co-Working, Chillout Area und frisch gebrühter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Mitte, direkt um die Ecke vom Checkpoint Charlie, bietet alles was das Herz begehrt

  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware-Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen

  • Work hard, play hard - unsere Erfolge und unseren Teamspirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten 

  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten

Wir bieten eine anspruchsvolle und abwechslungsreiche Aufgabe mit hohem Gestaltungsspielraum in einem modernen Unternehmen mit flachen Hierarchien und einem motivierten Team. Werde Teil unseres erfolgreichen Marketing-Teams und bringe uns mit deinem Können voran! Wir freuen uns auf deine Bewerbung!



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie Lufthansa Albatros, HanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir fortsetzen!



Bewirb dich gerne, auch wenn du nicht alle Punkte mitbringen solltest. Uns ist viel wichtiger, dass jemand zu uns passt. Hard-skills kann man immer noch lernen.

P.S.: Falls dieser Job nichts für dich sein sollte, dann schau dich gerne auf unserer Karriereseite: https://virtualq.io/karriere/ nach einem passendem Job um! Dort findest du alle offenen Positionen :-)

Also: WORAUF WARTEST DU NOCH? WIR FREUEN UNS AUF DEINE BEWERBUNG!

Deine Ansprechpartner: Thomas



Source: https://virtualq.softgarden.io//job/39047116/Senior-B2B-Marketing-Manager-in-Fokus-Digital-Lead-Generation-Nurturing-w-m-d-?jobDbPVId=103986571&l=de
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Dec 5, 2023
Senior Software Engineer, Backend -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Telephony team owns the real-time media platform upon which our business communications are built. The team provides a backend API for reliable audio/video calling, text messaging, phone number management, spam detection, emergency calling, and more.

We also develop the common cloud microservice infrastructure for the company. This includes services like cache, datastore, and text search as well as all the tools needed to deploy microservices across both public clouds as well as our own data centers.

Your role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup with lots of autonomy. We need leaders who are passionate about the efficiency, security, and stability of a service which is critical to the day-to-day operations of millions of users. We need pioneers who drive better ways to work together and set up Dialpad for our next 10 years of growth.

Responsibilities

  • Build the latest and greatest cutting-edge communication technology including video calls and messaging.
  • Write, test, and deploy code into a fabric of containerized real-time microservices.
  • Manage your time and drive the technical roadmap for your feature areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Architect systems that scale well both vertically and horizontally.
  • Monitor and tune services to handle ever-growing traffic with 100% availability!

Technology stack

Python, C/C++, Kubernetes (k8s), AWS/GCP, REST, NoSQL, SIP, WebRTC

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6565001002
View More Show Me The Details
Dec 4, 2023
Senior Software Engineer, Frontend -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

As a Frontend Software Engineer, you will be evolving our product into a more capable communication solution in a scalable way. 

You’ll own the front-end layer of the application, its architecture, and the scalability of its components. This position reports to our Engineering Manager and has the opportunity to be based in our Buenos Aires Office. 

What you’ll do

  • Work closely with Product and Design owners to refine requirements and adapt the platform architecture to the changing needs of our customers.
  • You’ll actively contribute to the FE architecture and Design of the Messaging and Core Features platform, to help it scale and enable rapid growth in the Dialpad customer base.
  • Ship quality software on-time, heavily focused on the experience we bring to our users. 
  • Work with your team and managers to continually improve development practices and processes.

Skills you’ll bring 

  • Bachelor's degree in Software Engineering  or equivalent practical experience.
  • 8+ years of software development experience.
  • Experience in Angular, VueJS and Javascript. Expertise in at least one of these languages is a must.
  • Experience in Typescript
  • These expertise is a plus for this role: 
    • Experience with Graphql
    • Experience with Accessibility
  • Fluent conversational English skills

Dialpad benefits and perks

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6305287002
View More Show Me The Details
Dec 4, 2023
Senior Account Executive, Mid-Market - New York
Dialpad - New York

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sr. Account Executive, Mid Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s Mid Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your Role

As a Sr. Account Executive, Mid Market you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a medium sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

This position reports to a Mid Market Sales Manager.

What you’ll do 

  • Own the entire sales process, including converting leads into workable pipeline
  • Build strategic outbounding campaigns and sequencing to source your own opportunities
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring 

  • 3-5 years of sales experience in an ever-changing environment  
  • Experience in managing amp; closing strategic deal cycles that include multiple business units and stakeholders
  • Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7043092002
View More Show Me The Details
Dec 1, 2023
Digital Analyst -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Dialpad is looking for a Digital Analyst to join and become a key member of the Demand Generation Marketing  team. You will be directly contributing to the growth of our business by partnering with the Demand Generation, Data, and Operations teams.

This position reports to our Director of Digital Marketing, and has the opportunity to be based in our Buenos Aires Argentina office. 

Your role

As a Digital Analyst, you will be responsible for working with the demand generation team to analyze SMB campaigns and programs, reporting, analyzing, and providing recommendations that make significant impacts on the business. 

What you’ll do

  • Analyze the performance of campaigns and paid programs to identify areas for improvement, notable trends, and opportunities for efficiencies
  • Perform campaign data analysis to understand the impact amp; ROI associated with each program to aid in the development of future strategies
  • Work with cross-functional teams on the day-to-day execution of analytics projects amp; initiatives
  • Generate reports, documentation, and insights as part of the analysis process
  • Ensure quality and timeliness of results that meet expectations while balancing business needs with the appropriate level of analytical rigor
  • Leverage story-telling skills to deliver insights that are clear, concise, and actionable
  • Work in tools such as Google Adwords, Google Analytics, Amplitude, Salesforce, Domo, Google Sheets, Linkedin, 

Skills you’ll bring

  • BA/BS or equivalent experience
  • 2-4 years of marketing, web, or customer analytics experience
  • Solid understanding of multiple digital channels and how they work together (SEM, SEO, CRO, Social, Display, etc.)
  • Experience with using CRM and Business Intelligence tools
  • Effective time management and project management skills
  • Enthusiasm for cross-functional and collaborative work, comfortable interfacing with multiple stakeholders
  • Team player with a sincere drive to discover and share insights to the larger team
  • Self-sufficient, can complete project requests independently when needed

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6948658002
View More Show Me The Details
Nov 28, 2023
Senior Pricing Analyst -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product.  This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, Support to constantly improve the quality and disruptive innovation of our products. 

About the role

As a Senior Pricing Analyst, you’ll play a crucial role by influencing and optimizing our pricing strategy and the pricing implementation for Dialpad’s entire portfolio of products. Additionally, you will lead cross-functional projects, troubleshoot pricing inconsistencies, and identify opportunities for operational improvement.

What You'll Do

  • Develop strategies and agreement constructs that help us address customers’ unique requirements and win agreements at the right price and at scale.
  • Draw insights from data and design then test new pricing  strategies
  • Drive execution by launching and leading cross-functional initiatives and projects
  • Ensure our pricing models maximize customer value and optimize revenue
  • Conduct market research on competitors in similar and adjacent markets
  • Identify opportunities to improve current process and infrastructure
  • Work with various cross-functional teams to assess, define, optimize and scale pricing opportunities for different markets
  • Assist in new product formation and new markets exploration
  • Conduct ad-hoc data analyses
  • Manage external reporting and present to investors and stakeholders
  • Implement successful pricing models and strategies using a deep understanding of customer and market dynamics

What We Look For

  • 8+years of experience in an analytically-driven strategy role (credit, risk, management consulting, finance, analytics, etc.)
  • A proactive influencer who can seek out new opportunities, drive projects, navigate ambiguity and develop creative solutions with minimal guidance
  • Ability to collaborate and influence across different teams in the organization
  • Experience with SQL, Python, or other scripting languages

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6937171002
View More Show Me The Details
Nov 28, 2023
Senior Software Engineer, Backend -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Telephony team owns the real-time media platform upon which our business communications are built. The team provides a backend API for reliable audio/video calling, text messaging, phone number management, spam detection, emergency calling, and more.

We also develop the common cloud microservice infrastructure for the company. This includes services like cache, datastore, and text search as well as all the tools needed to deploy microservices across both public clouds as well as our own data centers.

Your role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup with lots of autonomy. We need leaders who are passionate about the efficiency, security, and stability of a service which is critical to the day-to-day operations of millions of users. We need pioneers who drive better ways to work together and set up Dialpad for our next 10 years of growth.

Responsibilities

  • Build the latest and greatest cutting-edge communication technology including video calls and messaging.
  • Write, test, and deploy code into a fabric of containerized real-time microservices.
  • Manage your time and drive the technical roadmap for your feature areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Architect systems that scale well both vertically and horizontally.
  • Monitor and tune services to handle ever-growing traffic with 100% availability!

Technology stack

Python, C/C++, Kubernetes (k8s), AWS/GCP, REST, NoSQL, SIP, WebRTC

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6305287002
View More Show Me The Details
Nov 28, 2023
Senior DSP Engineer, Audio - San Francisco
Dialpad - San Francisco

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Dialpad’s Telephony Core team owns the real-time media platform upon which our business communications are built. Our mission is to provide the best customer experience possible across a vast array of clients, networks and environments. From overcoming network limitations and background noise, to ensuring the media we handle is of the best possible quality, we set a high bar to make Dialpad a world-leading communication platform.

What we need

The world of real-time communications is a particularly challenging space. Dialpad is looking for talented DSP engineers who enjoy building high-performance signal processing and AI-based solutions at the forefront of our industry. We are less concerned with years in industry or particular technologies and more interested in knowledge, passion, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup, and use their autonomy to drive innovation. We need leaders who are passionate about the quality and efficiency of a service used by millions of daily users. We need pioneers dedicated to finding new solutions and ways of making existing ones even better.

This opportunity can be based in US, not specifically in SF.

Responsibilities: 

  • Develop cutting edge signal processing algorithms to enhance the quality of every Dialpad call and meeting.
  • Understand and improve our current voice enhancement system.
  • Research, code, test, document and deploy new media enhancement solutions.
  • Drive the technical roadmap with the latest industry best practices and your own innovative ideas.
  • Collaborate with team members and stakeholders to integrate solutions into browsers, client and server applications and test tools.
  • Be at the forefront of Dialpad’s venture into real-time AI audio/video enhancement.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.

Technology stack: 

C/C++, Matlab, Python, Keras, Tensorflow, ONNX

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$144,750 mdash;$178,750 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7017194002
View More Show Me The Details
Nov 28, 2023
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