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Enterprise Customer Success Manager - New York
Dialpad - New York

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,  and communicating performance metrics and insights. 
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

In your first 30 days: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days: 

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Customer Success, and you geek out on exchanging best practices and tips with your team. 

Skills you will bring

  • 3 - 4 years of experience in Customer Success, Sales, Support/Service or customer facing roles
  • Strong presentation, meeting facilitation, and written communication skills
  • Willingness to travel to customer locations (when/if logistically possible post COVID-19)
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5248176002
View More Show Me The Details
May 21, 2021
Senior Professional Services Engineer -
Littlefish -

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for a Senior Professional Services Engineer to join our team.

As the Senior Professional Services Engineer, you will be responsible for providing industry standard expertise for the design and deployment of Microsoft and Microsoft Cloud solutions that meet or exceed our customer requirements.

This will include high- and low-level documented solutions, design and installation as well as assisting in the planning and execution of all aspects within the project life cycle.

You will also produce detailed, clear, consistent, and timely documentation whether for internal use or customer facing and, you will contribute to the ongoing technical skills development of yourself and your colleagues by knowledge sharing and mentorship.

What we are looking for from you

Significant experience in the design and deployment of Microsoft Cloud Solutions, including (but not limited too):

Microsoft 365

Microsoft Azure IaaS and PaaS

Microsoft Identity solutions (AD, Azure AD & Premium Features)

Typically this would be demonstrated with 3 or more years of experience within a Managed Services Partner delivering these solutions and ideally holding the relevant certifications.

Skilled with PowerShell and able to read & write scripts to deliver upon requirements.

Demonstrable experience of core infrastructure technologies such as:  Windows Server, DNS, DHCP, GPO, and Active Directory.

Ability to work well in a diverse teams and work independently with self-propelled enthusiasm.

Must hold a drivers licence and maintain a car in road worthy condition to allow flexibility for travel when needed.

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

white’> 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/senior-professional-services-engineer/
View More Show Me The Details
May 18, 2021
Senior Project Manager -
Littlefish -

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Due to internal promotions and growth in our PMO function, we are looking for a Senior Project Manager to join our team.

Reporting into the Head of PMO, the Senior Project Manager will be responsible for the “end to end” delivery of technical and business changes within Littlefish Professional Services projects, including:

All project communications (Littlefish, customer and 3rd Party)

RAID management

Project change control

Project, budget tracking and resource management.

As the Senior Project Manager, you will be responsible for the delivery of technical and business change to customer environments to ensure project delivery to time, budget and quality with effective post project handover to customer and Littlefish Operations and Support teams.

Senior Project Manager Duties and Responsibilities

Provide effective communication to the customer, Littlefish, and 3rd Parties points of contact (where applicable) to ensure awareness of project status, activities, changes, issues and progress.

Demonstrate excellence in reporting, documentation and all forms of communications with Littlefish and our clients to exhibit robust controls and governance of all aspects of Littlefish Professional Services projects.

Ensure effective and timely identification, capture and management of project Risks, Assumptions, Issues and Dependencies.

Ensure effective and timely management of project change with capture of change (scope / schedule / budget), definition of impact, management of acceptance and subsequent project plan and resource update.

Act as a mentor to team members to cohesively grow the capabilities of the team and enhance the Project Management service offered by the Professional Services Team.

What we are looking for from you

As an experienced Senior Project Manager working within the IT Services industry, you must demonstrate experience:

Successful delivery of several large business transformation / digital transformation projects.

Excellent Workshop and Meeting facilitation, management and record keeping skills.

Ability to manage and maintain technically complex projects with small and large pools of resource at ease.

Ability to mentor and develop more junior members of the team to develop their skills and aptitude.

Must be Prince 2 (Practitioner) certified.

Typically, this level candidate should have six years of experience or more working within the IT Services Industry.

Must have full driving licence and be willing to travel to client locations as required to complete project requirements

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

white’> 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/senior-project-manager/
View More Show Me The Details
May 18, 2021
Account Executive, SMB - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: Discover Dialpad

  • You’ll begin your Dialpad journey by experiencing our world-class onboarding program - instructor led amp; designed training with a group of new hires in the Global Revenue Org
  • You’ll have the opportunity to meet Dialpad Leadership teams and discover how each department interacts together
  • You’ll develop a fundamental understanding of ‘why’ amp; ‘what’ makes Dialpad uniquely positioned in the market 
  • You’ll become an expert in our key Sales systems: Salesforce, Outreach, Clari, amp; Highspot 
  • You’ll collaborate with your Manager and peers to learn sales process, workflows, and tools that the SMB Org utilizes
  • By the end of your first month, you’ll understand the key performance indicators to be successful as an Account Executive at Dialpad and seek to challenge the status quo. You’ll provide feedback from your onboarding experience that will help us continuously iterate amp; improve as an org and business. 

In your first 60 days: Be a contributor

  • You’ll lean into your Manager and peers to broaden your knowledge of Dialpad’s discovery amp; demo process
  • You’ll aggregate best practices through shadowing team members with the intention of building your own ‘toolkit’
  • You’ll demonstrate your ability to navigate Dialpad’s platform and tailor your talk tracks to align with specific client use cases
  • You’ll begin to work leads, generate pipeline, and have the capability to manage a full opportunity lifecycle 

By 90 days: Be a leader

  • You’ll take a deep breath of confidence and be ready to start closing opportunities of your own
  • You’ll solve tangible client challenges and empower them to redefine their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell 
  • You’ll seek ways to increase efficiency and effectiveness of the full sales process that will act as a guide for the SMB Org of tomorrow
  • You’ll have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, career roadmap, and most importantly; life advice

Who you are

You have a passion and intrinsic motivation for sales and challenging the status quo. You have sales experience that thrives in a fast-paced working environment. You are a problem solver who proactively identifies opportunities for process, personal, and professional development. You recognize the elements of sales that are within your control and prioritize your time accordingly. You do the right thing, even when no one is watching. You are a Dialer. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5096861002
View More Show Me The Details
May 18, 2021
Manager, Sales Development - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real-time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: 

  • You will be welcomed with a first in class onboarding experience that includes equipment set up, a sweet swag package, and a top-notch training program 
  • You’ll meet your team of SDRs and hold your first 1:1s and team meetings
  • You’ll meet with the Director of Sales Development weekly to review standard operating procedures and become more familiar with our prospecting strategy
  • You’ll become an expert in our key sales systems: Salesforce, LinkedIn Sales Navigator, ZoomInfo, and Dialpad.
  • By the end of your first month, you’ll be stepping into full-time management of your team, and leaning on your fellow managers for any questions

In your first 60 days: 

  • You’ll begin coaching and analyzing your team’s skills, finding where there are gaps and how you can uplevel our ability to source new pipeline
  • You’ll run a weekly team meeting and 1:1s with your SDRs, a biweekly team coaching session, and attend weekly leadership meetings
  • You’ll have met with each of your SDRs specifically to talk about the career path 
  • You have a deep understanding of sales tools, processes, and all reporting dashboards

By 90 days: 

  • You’ll have done a self-assessment of your strength and weaknesses and sat down with the Director to develop an L amp;D plan for yourself, including how to utilize your stipend for continued learning
  • You’ve found your groove with your team, every week feels like a well-oiled machine
  • You’re now involved with the interview process for SDRs and help make hiring decisions for all teams within the org
  • You spend your days empowering your reps and collaborating with sales leadership to identify gaps amp; areas of improvement

Who you are

The people come first for you, and you’re intentional about building an inclusive culture for SDRs past, present, and future. The number one most important thing about your day to day is being there for your reps, and helping them find the path they’ll be most successful in. When presented with a problem, you automatically flip into a solution mindset and teach your reps to do the same. Creativity and innovation are valued, and the thing that makes you and your team members unique is uplifted and nurtured. You’ve never backed down from a challenge, and have a proven track record of perseverance in everything you do. Decisions are made with data in mind, but you never let over analysis get in the way of action and finding a path through the obstacle. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5153999002
View More Show Me The Details
May 18, 2021
(Junior) Growth Marketing Manager*in (w/m/d) - Berlin
virtualQ - Berlin




#GrowthHacking #Startup #Branding #Performance… Du willst im Marketing durchstarten, Dein kommunikatives Geschick sinnvoll einsetzten, suchst die Startup Laufbahn, interessierst Dich für Technology, willst analytisch Zusammenhänge verstehen, bist hartnäckig, überzeugst als Persönlichkeit und der Austausch mit Menschen inspiriert Dich?

Als (Junior) Growth Marketing Manager*in (w/m/d) lernst du die Pain-Points der Customer Service Welt kennen! Du planst Marketing- und Marketing-Automation-Kampagnen, setzt diese eigenständig um, gewinnst so die Aufmerksamkeit unserer Zielgruppen und baust unsere Marke weiter auf. Dabei überzeugt Dein Content die Industrie durch schlagkräftige Argumente und neue Perspektiven von unserer innovativen Lösung. Du kannst es kaum abwarten, Deine Ideen in eigene Inhalte umzusetzen? Wir bieten Dir die Chance, Deine Stärken auszuleben und Power auf die Straße zu bringen.

 



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namhafte Unternehmen wie GothaerCapita und Haufe-Lexware. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Kurz gesagt, Du wirst Teil eines tollen Unternehmens mit innovativen Produkten, von denen Du künftig die Welt begeistern wirst!



MIT DIESEN TÄTIGKEITEN MACHST DU VIRTUALQ ZUM VERKAUFSSCHLAGER

  • Du identifizierst passende Online Marketing-Kanäle und -Maßnahmen und übernimmst die Verantwortung für unsere Growth Online Marketing Kampagnen

  • Dank deiner Content-Strategie wird unsere Marke und Tough Leadership Position weiter ausgebaut; unser Sales-Team konstant mit qualifizierten Leads versorgt 

  • Du übernimmst die Verantwortung für unsere Social Selling Aktivitäten und vermarktest wertstiftenden Content und unternehmens-Highlights via Newsletter, Whitepaper und Webinaren

  • Du erstellst Newsletter Kampagnen, die Kunden und Bewerber gleichermaßen begeistern!

  • Du baust unser Content Marketing durch die Erstellung von Whitepaper, Blogbeiträgen und Kurzvideos weiter aus

  • Du baust Landing Pages mit WordPress und übernimmst die Pflege der virtualQ (Karriere-)Homepage

  • Du denkst langfristig, setzt dir ambitionierte Wachstumsziele und etablierst dafür skalierbare Marketingprozesse

  • Als Organisationstalent behältst du bei der Vor- und Nachbereitung von Messeauftritten und Partner Events den Überblick und weißt, wie du virtualQ offline und bei digitalen Events gekonnt in Szene setzt



DARAUF DARFST DU DICH FREUEN

  • Ein Team zum Verlieben ♡ - schau auf unserem Instagram Account @virtualQapp vorbei und mach Dir selbst ein Bild!
  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht
  • Eine steile Lernkurve, verantwortungsvolle Aufgaben und viel Freiraum, um Deine Ideen umzusetzen
  • Schulungen? Workshops? Seminare? Wir fördern Dich mit einem jährlichen Weiterbildungsbudget individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Kreuzberg, direkt um die Ecke vom Moritzplatz, bietet alles was das Herz begehrt
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen 
  • Flexible Arbeitszeiten und Home-Office Tage gehören bei uns zum ganz normalen (Arbeits-)Alltag
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär (während der Pandemie natürlich Online)




MIT DIESEN SKILLS BIST DU UNSER*E TOP-KANDIDAT*IN (W/M/D)


  • Du willst mit einem Top Performer Team cross-functional zusammenarbeiten und “Impact” direkt spüren

  • Du bringst 1 bis 2 Jahre Marketing Erfahrung mit oder hast während deines Studiums durch überdurchschnittliches Engagement und erstklassige Ergebnisse überzeugt

  • Du kennst die gängigen Online Marketing Kanäle und hast idealerweise erste Erfahrungen im Performance- , Growth-, Content- oder Inbound-Marketing gesammelt

  • Du überzeugst durch eine optimistische, begeisternde Persönlichkeit, dein Enthusiasmus ist ansteckend

  • Du bist eloquent und triffst dank Fingerspitzengefühl und Empathievermögen sowohl auf Deutsch als auch auf Englisch den richtigen Ton
  • Du denkst dich gerne in unterschiedliche Zielgruppen rein
  • Eine gewissenhafte und genaue Arbeitsweise ist für dich selbstverständlich, mit analytischem Verstand ziehst du die richtigen Schlüsse aus Zahlen und Ergebnissen
  • Du setzt dir selbst hohe Ziele, bleibst hartnäckig dran und gibst nicht auf
  • Du bist technisch versiert und interessierst dich für Software und Digitalisierung
  • Du schaust gerne über den Tellerrand und hast Lust auf neue Herausforderungen in einem Unternehmen, das auf Wachstumskurs ist und sich ambitionierte Ziele setzt
  • Du suchst die Chance tiefe Einblicke in einen kompletten Marketing Funnel zu gewinnen und Verantwortung zu übernehmen




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Deine Ansprechpartnerin: Marie

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/



 

Source: https://virtualq.softgarden.io//job/10281105/-Junior-Growth-Marketing-Manager-in-w-m-d-?jobDbPVId=27600040&l=de
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May 18, 2021
Account Executive, Mid-Market - San Francisco
Dialpad - San Francisco

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real-time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

As a Mid-Market Account Executive, you are a key part of the Dialpad Sales organization, uncovering, managing, and converting 50-1000 employee businesses to excited customers!

In your first 30 days: 

  • You’ll work closely with our Sales Enablement team to get up to speed on our products, space, sales motions, and GTM strategy during your first three weeks.
  • You’ll engage with supporting departments (ex. Deal Desk, Professional Services, Sales Engineering, etc) to learn how they interact with Sales and impact your ability to be successful in your role
  • You’ll work with your Manager to identify the appropriate metrics that you’ll be held accountable for 
  • You’ll jump into and familiarize yourself with Dialpad’s tech stack and understand how to properly utilize the many tools available to you during your prospecting and deal management (i.e. Outreach, SFDC, ZoomInfo) 
  • Your manager will provide you with the relevant tools and guidance to begin building your territory plan to begin prospecting/building pipeline 
  • You’ll begin making your first calls with the expectation to schedule your first New Logo discovery call one week following your onboarding training (approx. 4 weeks)
  • You’ll meet regularly with your mentor/buddy who is a veteran AE to model what success looks like and what it takes to be a top performer

In your first 60 days: 

  • You’ll develop a dynamic understanding of the key competitors in the space so that you can create unique talking points to impact initial deals
  • You’ll gain granular insight into our key differentiators so that you can hold meaningful conversations with potential clients
  • We’ll get you up to speed on our Sales Methodology and the proper steps in execution so you maintain the highest level of conversion in your deals
  • Gain full understanding of our pricing model so you can adequately quote and deliver proposals to prospective customers 
  • You’ll develop your SFDC hygiene and fully grasp the key components of managing your opportunities

By 90 days: 

  • Master the ability to deliver relevant, timely, and effective qualification discussions to define the metrics and compelling events of prospects
  • Develop more autonomy in your deal management and delivery of sales demonstrations
  • Work cross-functionally with your SDR and Channel partners to expand your reach into accounts with the intention of sourcing deals through all avenues 
  • Partner with Sales Engineers to drive technical demonstrations and deal momentum

At 120 days, you will be fully expected to maintain 4X your pipeline coverage and are actively closing deals on a monthly basis

Who you are

Self-starter. Someone who embraces challenges and is naturally curious. You approach every day with the passion and work ethic that you see with successful entrepreneurs. You are an individual that truly appreciates the value of collaboration and is accustomed to winning and losing as a team. You have a passion for creating detailed business plans to reach predetermined goals and quotas. You possess a high acumen managing the entire sales cycle from finding a potential client to securing a deal. You have an uncanny ability to unearth new sales opportunities through networking and turning them into long-term partnerships. When tackling any project, your end goal is to leave it better than you found it. 

Skills you will bring

  • 5+ years of inside technical sales experience
  • Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done
  • Excellent analytical and problem-solving skills
  • Experience in MEDDPICC sales methodology preferred
  • BA/BS degree or equivalent practical experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/4896510002
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May 18, 2021
Solutions Architect -
Littlefish -

Come and join the Littlefish team!

 

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

 

Littlefish is looking for a Solutions Architect to join us on our exciting journey! Reporting into the Chief Technology Officer, you will work as part of the Enterprise Architecture Services team. As the Solutions Architect, you will work with external clients & vendors, along with internal Service Account Managers and Business Development Managers to deliver strategy sessions to help customers develop their IT strategy and roadmap. The Solutions Architect will design, cost and present technical solutions for delivery to existing and potential future customers.

This role will be based from home however, there will be travel to customers sites as and when needed.

Solutions Architect Duties and responsibilities

 

Work with internal and external stakeholders to gather requirements associated to solution design and services

Deliver written technical solutions and provide architectural governance to customers

Work along side the sales team to support the technical sales aspect and act as the focal point to resolve technical design issues as they occur during the project delivery phase

Liaise with the Professional Services team to understand the effectiveness of the solutions provided and to understand if and how these can be improved

Work with the Chief Technology Officer to continually improve the standards and methodologies for the solutions architecture practice

 

What we are looking for from you

 

Proven experience architecting systems built upon public cloud technologies (AWS/Azure/O365)

5+ years professional experience in IT services related field

Excellent understanding of fundamental concepts such as platform availability, networking, security, authentication, virtualisation, and WAN technologies

Good communication skills, both verbal and written

Experience of producing high quality and accurate architectural and design documentation

Ability to deliver customer presentations in a professional and consultative manner

 

 

 

Benefits

 

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/solutions-architect/
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May 17, 2021
Associate Payroll Specialist - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

In your first 30 days: 

  • You will partner closely with the Payroll amp; Compliance Specialist to gather and validate data for ongoing payroll processing including but not limited to time and attendance, payroll changes, time off reporting, and other requisite details 
  • Be able to validate and submit Canada payroll changes to ADP Canada 
  • Assist with employee inquiries and system access by monitoring company payroll alias
  • Ensure all new hires are added and trained in the  Travel amp; Expense systems 
  • Familiarize yourself with all payroll policies and procedures including but not limited to company stipends, Health amp; Wellness allowance, and processed approved into payroll

In your first 60 days: 

  • You’ll go beyond system reports and manipulate excel data to meet the compliance reporting outside of the payroll environment 
  • Ensure payroll processing and reporting complies with all in-country,  local state, and provincial laws, and all corporate policies and procedures
  • Review and reconcile employee data related to pay to ensure proper payment amounts, deductions, and deposit information
  • Understand and appropriately administer wage garnishments as required by federal and state laws to ensure proper and timely deductions
  • Provide assistance with the global payrolls as needed, special projects, audits, and data requests as assigned
  • Assist in the annual financial and benefits audit by gathering supporting documentation

By 90 days: 

  • Ready  to be ‘backup’ for the  Payroll amp; Compliance Specialist and develop a thorough knowledge of our end to end payroll process to assist as needed
  • Build and maintain a strong partnership with the People Ops team and other stakeholders, to provide the best experience to our employees
  • Respond to auditing and regulatory inquiries as it relates to Payroll questions/documents 
  • Stay abreast of changes in tax and compliance regulations applicable to employees/employers and assess the impact on the payroll processes

Who you are

You are someone who is excited to continue their career in payroll with at least three years experience with payroll and benefits administration under their belt and/or bachelor’s degree in finance of business. Experience with systems including ADP WorkforceNow, Expensify, and BambooHR or other HRIS in combination with meticulous attention to detail, discretion for confidential data, intermediate excel skills, and willingness to dig in will be key for success in this role.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5234053002
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May 17, 2021
Construction and Facilities Manager - Chicago
Telnyx - Chicago


The role:


As our business continues to expand, Telnyx is seeking a Construction & Facilities Manager to oversee various construction projects at our current, and future, facilities. Our Construction & Facilities Manager will partner closely with our CEO & COO and provide guidance throughout the planning and building processes. 

In this role you need to:

  • Conduct in-depth analysis of construction projects including budget and deliverables

  • Oversee and coordinate efforts during building/expansion processes

  • Negotiate contracts with vendors/contractors

  • Liaise with local authorities/governing bodies to obtain licenses & permits

  • Ensure all projects comply with safety and building regulations

  • Identify risk factors, then manage and mitigate them accordingly

  • Provide accurate reporting and forecasting based initiatives

You may be a fit for this role if you have:

  • 3+ years of verifiable construction management experience

  • Strong grasp of building compliance and safety regulations

  • Knowledge of basic accounting procedures including making financial projections

  • Excellent verbal and written communication skills

  • Great interpersonal and supervisory skills

  • Willingness to travel up to 25% 

Bonus points for:

  • A Master’s Degree in a construction related concentration

  • Construction or Project Management Certification(s), especially Certified Construction Manager (CCM)

  • Successfully building relationships with customers that trust and respect your advice.


What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.


At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us
.
 

Source: https://boards.greenhouse.io/telnyx54/jobs/4525480003
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May 17, 2021
Change Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Are you looking for your next challenge? Do you have experience of working as a Change Manager within the IT space? This role may be for you!

Littlefish are looking to add a Change Manager to our ever growing team!

Reporting into the Head of Service Management, the main purpose of the Change Manager’s role is to lead the customer Change Advisory Board, ensuring adequate risk assessment and scheduling of technical changes and releases, ensuring all changes are fulfilled in line with customer agreed timescales and expectations.

Change Manager Duties and Responsibilities

Driving the efficiency and effectiveness of the Change Management processes

Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality

Monitoring the effectiveness of change management and making recommendations for improvement

Developing and maintaining the change management process where owned by Littlefish or providing input to client side process owners if applicable

Reviewing and auditing the process

Ensuring that all IT teams follow the change management processes for every change request

Acting as an escalation point for the client and in support to the Littlefish Service Delivery Manager

Stay appraised of industry best practice and where applicable introduce as part of continuous improvement

What we are looking for from you

Educated to A Level standard (or equivalent)

ITIL Foundation (or equivalent)

Experience in process level (Change, Request, Incident, Problem etc.) management

Business experience gained in Service Management and/or technical delivery roles, across a range of customers ideally in a Managed Services environment

Relationship building with mid to senior level members of a client organisation – gaining trust and confidence from customers

Benefits

=       Training and development – the Littlefish Academy rewards you as you progress & learn

=       Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

=       Casual dress policy and breakout facilities with table tennis and gaming

=       Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/change-manager/
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May 17, 2021
EUC Engineer - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish are seeking an EUC Engineer to join our growing Infrastructure and Operations team.

As an EUC Engineer working within Infrastructure and Operations organisation, your core role would be to deliver both proactive management of the external end user estates and resolution of complex end user impacting incidents. The position of EUC Engineer will also require general AD system administration, management of SCCM and application deployment.

EUC Engineer Duties and Responsibilities
  • Resolution of complex end user issues
  • Provide a point of escalation for the service for single user issues
  • Create and manage client OS builds using SCCM, MDT, Intune, Autopilot
  • Troubleshoot image deployment and build issues
  • Perform application discovery and testing
  • Participate in the evaluation of new device types for customers
  • Review and action requests for application deployment, (where necessary, discover, document and collate all relevant information to complete)

 

What experience are we looking for?
  • Desktop productivity suite configuration and deployment (Office 365 ProPlus, Office 2016)
  • Deploying applications with SCCM current branch
  • Windows build/image creation and management
  • Desktop configuration (Windows ADK, MDT,)
  • OS and application Patch management

 

What experience will make your application stand out?
  • Application packaging
  • AV event management
  • SCCM creation of Task Sequences
  • Experience of working in and MSP or enterprise environment
  • AD administration

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

 

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/euc-engineer/
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May 17, 2021
Problem Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is recruiting for a Problem Manager to join our team.

Reporting into the Problem Management Lead, the main purpose of the Problem Managers role is to resolve the causes of incidents and minimise the adverse impact of incidents caused by errors within the IT infrastructure.

Problem Manager Duties and Responsibilities

Driving the efficiency and effectiveness of the problem management processes

Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality

Monitoring the effectiveness of problem management and making recommendations for improvement

Developing and maintaining the problem management processes where owned by Littlefish or providing input to client side process owners if applicable

Reviewing and auditing the problem management processes

Ensuring that all IT teams follow the problem management processes for every problem record

Acting as an escalation point for the client and in support to the Littlefish Service Delivery Manager

Stay appraised of industry best practice and where applicable introduce as part of continuous improvement

What we are looking for from you

Educated to A Level standard (or equivalent)

ITIL Foundation (or equivalent)

Experience in process level (Problem, Request, Incident etc.) management

Business experience gained in Service Management and/or technical delivery roles, across a range of customers ideally in a Managed Services environment

Understands and identifies problems, analysing and helping to identify the appropriate solution. Is able to classify and prioritise problems, document their causes and implement remedies.

Relationship building with mid-level members of an organisation – gaining trust and confidence from customers

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/problem-manager/
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May 17, 2021
Service Asset & Configuration Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Due to growth, Littlefish is looking for a Major Incident Manager to join our Service Management Office

As the Major Incident Manager, you will report into the Major Incident Manager Lead and be responsible for the management, resolution, and fulfilment of all major incidents, across ALL organisations in scope of the process. This will include internal, third party and client resolver groups.

This is a pivotal role for team, so we are looking for enthusiastic, passionate people with a can do attitude! If this is you, apply for this role and you could be part of a fast growing IT Managed Service Provider!

Major Incident Manager Duties and Responsibilities
  • Driving the efficiency and effectiveness of the major incident management processes
  • Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality
  • Monitoring the effectiveness of major incident management and making recommendations for improvement
  • Developing and maintaining the major incident management process where owned by Littlefish or providing input to client side process owners if applicable
  • Ensuring that all IT teams follow the major incident management processes for every major incident.
  • Acting as an escalation point for the client and in support to the Major Incident Management Lead
  • Handing over all resolved major incidents to the Problem Management process, with suggested next steps and actions to be undertaken via the Problem Manager
  • Producing a client facing major incident report upon resolution of each in-scope major incident.
  • Facilitating and leading major incident technical and managerial conference calls. Ensuring detailed notes are recorded and actions are clearly assigned to owners
  • Issuing client facing major incident update communications autonomously, with a high level of accuracy

 

 

What we are looking for from you
  • ITIL Foundation (or equivalent)
  • Experience in process level (Major Incident, Request, Incident, Problem etc.) management - 1 to 3+ years
  • Business experience gained in Service Management and/or technical delivery roles, across a range of customers ideally in a Managed Services environment
  • Relationship building with mid-level members of an organisation – gaining trust and confidence from customers
  • Ability to work as part of a team with a high degree of drive, determination and motivation to succeed
  • Ability to prioritise and manage multiple tasks
  • Can demonstrate IT related problem-solving skills
  • Undertaking or have undertaken specific service management training e.g. ITIL Foundation

 

 

Benefits

Training and development – the Littlefish Academy rewards you as you progress & lear

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/service-asset-configuration-manager/
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May 17, 2021
Software Engineer, iOS -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

The Mobile Engineering team is focused on building our native iOS and Android apps that enable teams to seamlessly work from anywhere. As a member of the Mobile Engineering team, you will build the products and features that will define the future of work and business communications. Our engineers are given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results.

 

What you will achieve

In your first 30 days: 

  • Complete onboarding and get your development environment set up
  • Start to develop expertise in Dialpad’s products and customers
  • Get to know the Mobile Engineering team and learn internal team processes and documentation procedures
  • Get to know the greater Engineering team and build strong working relationships with counterparts in Product and Design
  • Begin participating in standups and retros for your team as well as sync meetings for projects as you familiarise yourself with our products and our development processes
  • By the end of your first month, you will be working on bug fixes, code refactoring, and feature development

In your first 6 months: 

  • Identify gaps and issues in the product and actively develop and track solutions
  • Work closely with Product to make sure what is being built and delivered aligns with requirements and the product roadmap
  • Investigate and fix complex bugs and issues
  • Deliver increasingly complex features and product improvements
  • Work on refactoring code and decreasing technical debt
  • By the end of your first 6 months, you will have taken ownership of your product area and will own delivery of features

By 1 year: 

  • Keep up to date on new trends for mobile architecture, frameworks, and libraries and share knowledge with the team
  • Make recommendations to the greater team on how to enhance our mobile products
  • Provide input on product feature recommendations and architecture choices
  • Work with engineering and product from across the organization to develop new features and improve existing ones 
  • By the end of your 1st year, you will be recognized as a subject matter expert and go to resource for your product area including architecture, managing technical debt, diagnosing and fixing bugs, and delivering on and enhancing product features

 

Who you are

You are a Mobile Engineer who has worked on native mobile apps. You have a passion for building apps that have clean, maintainable, and scalable coding and architecture. You have a solid understanding of mobile software development principles and like to explore and research different architectures, frameworks, and libraries. You have worked cross functionally with teams across Product, Design, and Engineering with a focus on building stable, scalable apps.

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Wellness

We offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5260942002
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May 14, 2021
Technical Support -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. We not only build products to enable the everywhere worker, but we also are everywhere workers.  With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London and Bangalore, we truly believe in finding the best talent everywhere.  We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere.

Key Responsibilities

  • Manage carrier escalations and trouble tickets, carrier interoperability, network monitoring, DID probes and test calls
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot technical/customer issues, escalate bug reports, and work cross-functionally to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management
  • Be proactive and identify opportunities for our team to provide better support, educate our users, and scale our support model

Key Requirements

  • 3+ years of experience with Customer Service and Telco/carrier 
  • Superb troubleshooting and problem-solving skills
  • Strong written and verbal skills
  • Self-starter with a strong work ethic and team player mentality
  • Native or professional level in Japanese
  • Business level in English

Technical Requirements

  • Knowledge of Cloud Technology is preferred
  • Experience and knowledge of ticketing systems such as Zendesk, Jira is a plus

Bonus Points (Preferred skills and knowledge)

  • BA/BS degree preferred
  • Deep understanding of network protocols (TCP/IP), SIP, VOIP etc.
  • COMP TIA Net+ and/or Sec+ certifications or a CCNA level or higher
  • Strong network skills, both LAN and WAN
  • Desk phone provisioning in a SIP environment
  • SIP messaging expertise; Wireshark expertise
  • Familiarity with enterprise security requirements and general enterprise IT
  • Understanding Telco carrier networks and interoperability
  • Wide knowledge of communication platforms, with knowledge of mobile networks

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore lt; gt; Sydney. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5266836002
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May 14, 2021
Enterprise Customer Success Manager - New York
Dialpad - New York

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,  and communicating performance metrics and insights. 
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

In your first 30 days: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days: 

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Customer Success, and you geek out on exchanging best practices and tips with your team. 

Skills you will bring

  • 3 - 4 years of experience in Customer Success, Sales, Support/Service or customer facing roles
  • Strong presentation, meeting facilitation, and written communication skills
  • Willingness to travel to customer locations (when/if logistically possible post COVID-19)
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5196658002
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May 14, 2021
APAC Alliance Director -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Centrical is seeking an Alliance Director to join our New Business Incubation team. The successful candidate will be a proactive, motivated relationship builder with a strong business development skills and a partner activation background. Working with SAP, our premier partner, this position will require enablement and co-selling with the SAP Field Sales Teams.  If you are ready for the excitement and challenge of building a new, channel-led, line of business, then this opportunity is for you.

Responsibilities:
  • Work with the SAP (SuccessFactors) install base and net new business teams in ANZ
  • Create partner business growth plans and ensure partners are equipped to execute them
  • Nurture existing and ongoing activities between Centrical sales and partner/support sales teams
  • Develop and execute enablement plans for partners and Identify which resources need to be activated
  • Ensure Centrical solutions are the “solution of choice” within the partner sales force.
  • Work closely with marketing to plan and execute lead-generation activities with the partner, ensuring maximum return on investment
  • Help develop partner programs, including executing and measuring rebates and incentive programs for strategic partners
  • Monitor overall partner progress towards joint business plans, ensuring revenue and program commitments are met. Remove obstacles that stand in the way toward ARR achievement.
  • Smartly manage partner business/marketing development funds.
  • Conduct joint Quarterly Business Reviews (QBRs) and annual strategic planning with the partner team, including analyzing and reporting progress on ROI
  • Manage potential channel conflict with other sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement
  • Ensures the partner’s experience with Centrical is second to none

Requirements:
  • 5+ years’ experience developing and leading complex partner relationships. Preference for experience in SAP. SuccessFactors HCM, LMS, Workforce Engagement and ISV solutions.
  • Entrepreneurial self-starter
  • Experience in sales, marketing, strategy and program management in technology including channel sales, supply chain & distribution
  • Strong sales skills - presentation, sales planning & execution, demand-generation, etc.
  • Experience with partner programs, leveraging program incentives to drive specific sales targets
  • Disciplined and accountable, thoughtful, demonstrates a tendency to work with a Partner’s needs in mind
  • Experience collaborating with all areas of business from engineering, sales, and marketing to C-level
  • BS or BA required, MBA preferred.
  • Additional languages - a clear advantage

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 

Source: https://centrical.com/job/anz-alliance-director/
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May 13, 2021
BDR Manager -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

What we are looking for 

Centrical is looking for a passionate frontline manager to develop and manage our NYC based Enterprise Sales Development (SDR/BDR) team. As the SDR/BDR Manager, your focus will be ensuring your team is delivering repeatable & profitable pipeline and developing the Enterprise Sale Directors of Centrical. These two objectives are crucial in scaling the sales organization and providing a predictable revenue and hyper growth. You will measure SDR performance by their ability to connect with senior decision makers, develop pipeline, work with Sales Directors, Marketing and Enablement as well as to monitor, coach daily activity inputs such as calls & emails, and work with Sales leadership to ensure high quality SDR generated opportunities are closing.

Your entrepreneurship will be a valuable contribution to developing Centrical’s GTM (Go to market) and sales strategy, increasing the size and impact of the team and establishing a culture of crisp execution. This role reports directly to our CRO.

Responsibilities 
  • Manage a team of BDR/SDRs in our NYC office and Remotely
  • Provide day to day coaching & professional development, including regular 1:1 meeting, weekly shadow sessions, and routine co-selling
  • Understand the nuances between verticals within our ideal customer profile segments
  • Continue to grow the team through recruiting, onboarding, and training new BDR/SDRs
  • Drive strategic initiatives across BDR/SDR to increase quality opportunities
  • Optimize the BDR/SDR program across all our KPIs (key performance indicators) and deliver ROI
  • Track and communicate weekly goals to team to drive consistent performance week over week
  • Refine the sales pitch and process to achieve optimum results
  • Establish metrics and help the team improve by understanding their performance
  • Manage inbound lead flow and track efficiency of sales and marketing programs
  • Help create a fun, high energy environment where people love coming to work
  • Become an integral part of Sales Leadership at Centrical

Requirements: 
  • 5+ years of experience in a sales closing role or managing a sales development or sales team
  • BA/BS degree or equivalent
  • A track record of problem-solving, process optimization and trying new ideas and concepts
  • Undeniable passion for winning
  • Ability, knowledge, and hunger to step in as player-coach on a daily basis that includes tactical management of reps, outbound calls & shadows, and superior knowledge in SFDC operations
  • Background of hiring, training, and enabling reps for success
  • Impeccable organizational and time management skills

 

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/bdr-manager/
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May 13, 2021
Business Development Manager -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

What we are looking for 

Centrical is looking for a passionate frontline manager to develop and manage our NYC based Enterprise Sales Development (SDR) team. As the SDR Manager, your focus will be ensuring your team is delivering repeatable & profitable pipeline and developing the Enterprise Sale Directors of Centrical. These two objectives are crucial in scaling the sales organization and providing a predictable revenue and hyper growth. You will measure SDR performance by their ability to connect with senior decision makers, develop pipeline, work with Sales Directors, Marketing and Enablement as well as to monitor, coach daily activity inputs such as calls & emails, and work with Sales leadership to ensure high quality SDR generated opportunities are closing.

Your entrepreneurship will be a valuable contribution to developing Centrical’s GTM (Go to market) and sales strategy, increasing the size and impact of the team and establishing a culture of crisp execution. This role reports directly to our CRO.

Responsibilities 
  • Manage a team of SDRs in our NYC office
  • Provide day to day coaching & professional development, including regular 1:1 meeting, weekly shadow sessions, and routine co-selling
  • Understand the nuances between verticals within our ideal customer profile segments
  • Continue to grow the team through recruiting, onboarding, and training new SDRs
  • Drive strategic initiatives across SDR to increase quality opportunities
  • Optimize the SDR program across all our KPIs (key performance indicators) and deliver ROI
  • Track and communicate weekly goals to team to drive consistent performance week over week
  • Refine the sales pitch and process to achieve optimum results
  • Establish metrics and help the team improve by understanding their performance
  • Manage inbound lead flow and track efficiency of sales and marketing programs
  • Help create a fun, high energy environment where people love coming to work
  • Become an integral part of Sales Leadership at Centrical

Requirements 
  • 5+ years of experience in a sales closing role or managing a sales development or sales team
  • BA/BS degree or equivalent
  • A track record of problem-solving, process optimization and trying new ideas and concepts
  • Undeniable passion for winning
  • Ability, knowledge, and hunger to step in as player-coach on a daily basis that includes tactical management of reps, outbound calls & shadows, and superior knowledge in SFDC operations
  • Background of hiring, training, and enabling reps for success
  • Impeccable organizational and time management skills

 

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/sdr-manager/
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May 13, 2021
Head of Content Strategy -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Centrical is looking for a Head of Content Strategy. The ideal candidate is a must be an outstanding idea generator and problem solver with excellent communication and organizational skills. In this role, you will work closely with marketing and cross company stakeholders to develop on-brand messaging, high-performance demand generation content, social media posts, thought leadership, and customer programming.

You will also closely align with content writers and outsourced agencies to maintain consistent messaging for our products, and you will coordinate day-to-day content activities.
  • Develop Centrical’s content strategy and ensure its execution by owning, publicizing and monitoring adherence to a monthly content campaign calendar.
  • Develop and work with agencies and outsourcers to develop, focused, effective, and engaging content that will build and sustain a following within our target markets.
  • Produce a wide variety of media such as (but not exclusive to) blogs, eBooks, practical guides, video ads, vlogs, podcasts, webinars, social posts, etc.
  • Support copywriting for our website, ads, client communications, and collaterals
  • Research and connect with relevant industry thought leaders and in-house specialists to identify stories, trends and topics that will fuel your content outputs.

Requirements:
  • Extensive experience creating great content in B2B companies
  • BA/BS or equivalent working experience
  • Executive presentations on the program approaches and results will be required
  • Editorial mindset that seeks to understand what audiences consume and how to create it
  • Ability to analyze and present content and social performance
  • Experience with wordpress, Google analytics, Slideshare, and the top social channels
  • Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of engagement, leads, and sales

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/content-strategy/
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May 13, 2021
Sales Director, New York -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

The Enterprise Sales Director will develop, drive and lead new business opportunities for the Centrical Platform solution. The Enterprise Sales Director will support prospective accounts and will also have responsibilities for collaborating with Customer Success, Marketing and Inside Sales team members to drive revenue growth from new and existing clients. Successful candidates will bring a strong track record of managing complex sales cycles, coordination across key stakeholders and delivering solutions sales results.

Responsibilities:
  • Interfaces with client at all levels within existing and prospective accounts. Consults with customers to fully understand and align their needs with the Centrical solution
  • Identifies and leads the pursuit of the targeted new business and contract expansion opportunities within target accounts. Leverages a client-diagnostic sales strategy and consultative approach to uncover client specific opportunities
  • Identifies and manages resources to develop proposals that position the full range of Centrical’s capabilities & solutions to customers
  • Collaborates with Centrical’s executive team and subject matter experts to jointly present proposals
  • Monitors onboarding, client performance and customer satisfaction

Requirements:
  • 10 years of relevant experience within a Relationship/Solution selling sales motion
  • BA/BS or higher degree preferred, with more than seven (7) years of selling experience
  • A solid understanding of software sales, employee experience and optimization technology is essential as well as knowledge of contact centers and mobile workforce solutions is also key to success
  • Strong consultative selling focus, with a track record of developing opportunities and closing business
  • Strong business, communication and presentation skills both in person and virtually
  • Organized with the ability to manage & track multiple priorities. Project / customer relationship management a strength
  • Ability to collaborate effectively with others across the organization to accomplish team goals
  • Track record in working with talented sales personnel and mentoring less experienced members of sales team on selling, account management and negotiations skills
  • Drive to deliver value to clients and to help shape and build a fast-paced, growing organization
  • Willingness and flexibility to work in an international start-up environment

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/sales-director-nyc/
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May 13, 2021
Sales Engineer (Solution Consultant) -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

The Solutions Consultant will partner with the Sales team to promote and sell Centrical’s solutions by using a consultative approach to unlock customer needs, tailor demonstrations, and lead technical discussions.

You’ll be working in a high-growth startup environment from your home office or at our New York City Headquarters in SoHo.

Responsibilities:
  • In partnership with Sales Executives, uncover true customer needs, lead discovery sessions, produce tailored demos, lead workshops, and propose business solutions
  • Act as a technical subject matter expert within the Sales team
  • Create customer-specific business cases to support customer proposals
  • Work closely and collaboratively with customers to devise effective solutions
  • Respond to RFPs and RFIs in conjunction with the Sales team
  • Develop and refine sales messaging and identify key deal-closing criteria
  • Partner internally with Product and Marketing to advise on roadmap and messaging
  • Fluency in Spanish

Requirements:
  • Previous experience in a presales role, selling to enterprise
  • SaaS / Software systems experience
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team in a fast-paced, changing environment
  • C-Level sales and support acumen (Selling to Head of Sales and Call Centers)
  • Willingness to travel up to 25% to customer sites and the NYC HQ (when safe to do so)

Nice-to-have: 
  • SQL database experience
  • Experience selling and consulting in the areas of HR, Change Management, Performance, or Learning solutions

You’ll succeed in this role if… 
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial self-starter and collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience working with globally dispersed teams.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 

Source: https://centrical.com/job/sales-engineer-solution-consultant-2/
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May 13, 2021
Sales Director, ANZ - Melbourne
Centrical - Melbourne

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

The Enterprise Sales Director will develop, drive and lead new business opportunities for the Centrical Platform solution. The Enterprise Sales Director will support prospective accounts and will also have responsibilities for collaborating with Customer Success, Marketing and Inside Sales team members to drive revenue growth from new and existing clients. Successful candidates will bring a strong track record of managing complex sales cycles, coordination across key stakeholders and delivering solutions sales results.

Responsibilities:
  • Interfaces with client at all levels within existing and prospective accounts. Consults with customers to fully understand and align their needs with the Centrical solution
  • Identifies and leads the pursuit of the targeted new business and contract expansion opportunities within target accounts. Leverages a client-diagnostic sales strategy and consultative approach to uncover client specific opportunities
  • Identifies and manages resources to develop proposals that position the full range of Centrical’s capabilities & solutions to customers
  • Collaborates with Centrical’s executive team and subject matter experts to jointly present proposals
  • Monitors onboarding, client performance and customer satisfaction

Requirements:
  • Experience selling to Call Centers/Sales Organizations - Services or HR - Must
  • 10 years of relevant experience within a Relationship/Solution selling sales motion
  • BA/BS or higher degree preferred, with more than seven (7) years of selling experience
  • A solid understanding of software sales, employee experience and optimization technology is essential as well as knowledge of contact centers and mobile workforce solutions is also key to success
  • Strong consultative selling focus, with a track record of developing opportunities and closing business
  • Strong business, communication and presentation skills both in person and virtually
  • Organized with the ability to manage & track multiple priorities. Project / customer relationship management a strength
  • Ability to collaborate effectively with others across the organization to accomplish team goals
  • Track record in working with talented sales personnel and mentoring less experienced members of sales team on selling, account management and negotiations skills
  • Drive to deliver value to clients and to help shape and build a fast-paced, growing organization
  • Willingness and flexibility to work in an international start-up environment

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/sales-director-anz/
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May 13, 2021
Associate Service Desk Support - Noida
Provana - Noida


Roles and Responsibilities 

First point of contact for all end user reported issues or request
Will provide technical support for Internal and External customers
Escalates complex problems to the Remote Support Engineer
Experience at IT helpdesk or Service Desk
Flexible(24*7)

Desired Candidate Profile 

 

Perks and Benefits 

 



Key Skills

IT HelpdeskTechnical HelpdeskService DeskIT SupportSystem Supporthelpdesk support


Education-

UG:B.Tech/B.E. in Any Specialization

PG:

Doctorate:


Source: http://careers.provana.com/job-listings-associate-service-desk-support-provana-india-private-limited-noida-1-to-3-years-140521000004

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May 13, 2021
Customer Success Manager (French Speaker) - Raanana
Centrical - Raanana

Responsibilities
  • Manage a portfolio of high touch Enterprise Accounts across all stages from implementation through expansion and retention.
  • Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
  • Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
  • Work with customers to develop and execute a success plan that outlines how Centrical will address their business needs and measure performance against established metrics/KPI’s.
  • Leverage both successful execution and relationship engagement to convert customers to evangelists and partners, helping us to grow our business and platform.
  • Actively update customers on the evolution of the product. Show how the Centrical Product evolution will continue to enhance functionality and support customers’ evolving use cases and business needs.
  • Collaborate with Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Conduct monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

 

What we’re looking for:
  • Native French speaker
  • 3-5 years of customer management experience leading a portfolio of high touch Fortune 1000 SaaS accounts with an emphasis on renewals and expansion
  • Experience working with B2B SaaS companies. You may have worked on change management initiatives or are familiar with organizational change management principles.
  • Comfort discussing both commercial and technical topics and engaging in commercial negotiations with senior executives.
  • Ability to use data to demonstrate business value.
  • Ability to rapidly develop and deliver creative solutions for complex business problems.
  • Experience leading and delivering new customer implementations.
  • Strong presentation skills and ability to establish credibility and relationships with C-level executives.
  • Excellent written and verbal communication skills.
  • BA or BS required.

 

You’ll succeed in this role if:
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial, self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience within a globally dispersed, multilingual team.
  • You love getting your hands dirty – no task is beneath you when it comes to the success of your customers.
  •  

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/customer-success-manager-french-speaker/
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May 13, 2021
Development Project Manager - Raanana
Centrical - Raanana

Centrical’s product is AWS cloud based platform. As we are extremely growing, our customers looking for additional cloud platforms solutions. As a Development Project Manager you will lead the transformation from one cloud based platform to multi cloud based platform.

The responsibilities are:
  • To be active part of decisions of which services to use instead of the existing ones, architecture and design
  • Lead technical transition efforts and hands-on level
  • Be in contact with services providers (ex: Microsoft, Google)
  • Manage cross R&D and DevOps services transitions, plans and timelines
  • Report to VP R&D

Requirements:
  • Development project manager with 8+ years of experience
  • Strong understanding of distributed system and micro-services architecture and concepts
  • Excellent C# .NET ASP MVC, .Net Core work experience
  • Multi cloud platforms experience (AWS, Azure, GCP)
  • Experience with relational databases as MSSQL Database, Stored Procedures, Entity Framework, LINQ, Dapper
  • Experience with NoSQL database (Redis, Mongo, Dynamo)
  • Experience with RESTful API/services
  • Knowledge of JavaScript and modern frameworks such as Angular 10, React.JS
  • Experience of leading complex projects, timelines, management reports
  • Agile/Scrum

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/development-project-manager/
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May 13, 2021
DevOps Engineer - Raanana
Centrical - Raanana

Responsibilities:
  • Collaborate with R&D teams to achieve a stable development cycle
  • Design, build, and operate services and features that allow developers to create cloud-based solutions that are secured, reliable, elastic and scalable
  • Introduce advanced production monitoring tools
  • Continuously enhance and improve production deployment processes and stability through automation and creation of tools.
  • Manage and configure AWS environments, deliver reliable and high-performance services and features on AWS

Requirements:
  • 2+ work experience with AWS
  • 2 years professional experience in web-scale system DevOps role
  • Excellent knowledge of Linux, Windows, Python, CI/CD Environments
  • Kubernetes, Terraform work experience – A big advantage‫
  • Strong analytical skills, with excellent problem solving abilities
  • Experience with secure system configuration and security principles
  • Ability to achieve stretch goals in a highly innovative and fast paced environment

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual

Source: https://centrical.com/job/devops-engineer/
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May 13, 2021
Junior Solution Consultant - Raanana
Centrical - Raanana

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

 

Position Overview

The Solutions Consultant team is partnering with the Sales team to promote and sell Centrical’s solutions by using a consultative approach to unlock customer needs, tailor demonstrations, and lead technical discussions.

We are looking for a Junior Solution Consultant to support our team’s global operations.

Responsibilities: 
  • Provide excellent customer service to both internal and external clients
  • Respond promptly to customer inquiries
  • Answer information security questionnaires
  • Own the process for submitting RFPs/RFIs and engage the relevant stakeholders needed for completion
  • Demo and RFI\RFP tools ongoing maintenance and support
  • Support sales enablement program

Requirements:
  • Excellent English verbal and written communication skills
  • Experience working with SQL
  • Experience with network communication, interfaces
  • Eager to learn with effective self-learning skills
  • Proactive and accountable
  • Strong problem solving and analytical skills as well as written and oral communication skills
  • Works well in a dynamic fast paced work environment

 

 

Source: https://centrical.com/job/junior-solution-consultant/
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May 13, 2021
Sales Development Rep EMEA - Raanana
Centrical - Raanana

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Responsibilities:
  • Prospect and qualify potential customers, within an assigned geographic territory/industry, leveraging various sales and lead generation tools
  • Develop corporate customer prospects through direct telephone, emails and LinkedIn.
  • Work in coordination with Sales Directors, identify potential customers, qualify and schedule presentations
  • Weekly review of leads developed, new leads added and any field sales intelligence; keep records and generate reports on all phases of activities
  • Keep informed on new products, services, and other general information of interest to customers, through successful completion of sales training and self-study
  • Display self-discipline and focus to effectively manage an intense and high volume business; strong time management skills
  • Achieve or exceed daily, weekly, monthly and quarterly goals and production levels as defined by sales management

Requirements:
  • Dynamic, high energy sales professional with 1-3 years of Sales experience within an intense, fast-paced, goal-oriented startup environment
  • Ability to work in a fast-paced, constantly evolving environment
  • Tenacity and ability to think on your feet
  • Blend of strategic thinking and tactical implementation
  • Demonstrated ability to exceed quotas
  • Demonstrated ability to work cross-functionally within a team-oriented environment.
  • Strong computer, written and interpersonal communications skills
  • Ability to travel to Trade Shows when needed (~1-2x /year)
  • Native English level - Must
  • French/German/Spanish - Clear advantage
  • BA/BS Degree or equivalent higher education

Source: https://centrical.com/job/sales-development-rep-emea/
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May 13, 2021
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