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Call Center Representative - San Antonio
ConvergentSan Antonio
Quick View | Show Me The Details

Description


Come join our thriving team!



Build Your Future; Unlimited Bonus Potential!



Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services.  Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Requirements:

  • Ability to sit or stand at your desk for at least 90% of your work day
  • Must be flexible to work between the hours of alternating schedules
  • Must pass background and drug screen
  • Required to type a minimum of 25 WPM or more
  • Cannot request time off during first 90 days
  • Available for overtime during peak season
  • Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential

Experience:

  • Call center experience preferred but not required
  • Strong customer service
  • Computer skills
  • Quick learner

Knowledge and Skills:

  • Must work well in team settings and have the ability to problem solve, negotiate, and multitask.
  • Organizational skills and verbal and written communication skills are a must. 
  • High School Diploma/GED
  • Excellent interpersonal skills and integrity        
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems
  • Work well in a team/competitive environment
  • Negotiating skills


*CB
IND123

 

Source: http://jobs.jobvite.com/convergent/job/o84S4fwS
Apr 4, 2017
Call Center Specialist - Collections - San Antonio
ConvergentSan Antonio
Quick View | Show Me The Details

Description


Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services.  Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Responsibilities:

Collection Representative Agents take approximately 75-100 incoming calls per day. 

Requirements:

  • Ability to sit or stand at your desk for at least 90% of your work day
  • Must be flexible to work between the hours of alternating schedules
  • Must pass background and drug screen
  • Required to type a minimum of 25 WPM or more
  • Cannot request time off during first 90 days
  • Available for overtime during peak season
  • Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential

Experience:

  • Call center experience preferred but not required
  • Strong customer service
  • Computer skills
  • Quick learner

Knowledge and Skills:

  • High School Diploma/GED
  • Excellent interpersonal skills and integrity
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems
  • Work well in a team/competitive environment
  • Negotiating skills


*CB
IND123

 

Source: http://jobs.jobvite.com/convergent/job/oKgq4fwe
Apr 4, 2017
Collection Representative - San Antonio
ConvergentSan Antonio
Quick View | Show Me The Details

Description


Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services.  Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Responsibilities:

Collection Representative Agents take approximately 75-100 incoming calls per day. 

Requirements:

  • Ability to sit or stand at your desk for at least 90% of your work day
  • Must be flexible to work between the hours of alternating schedules
  • Must pass background and drug screen
  • Required to type a minimum of 25 WPM or more
  • Cannot request time off during first 90 days
  • Available for overtime during peak season
  • Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential

Experience:

  • Call center experience preferred but not required
  • Strong customer service
  • Computer skills
  • Quick learner

Knowledge and Skills:

  • High School Diploma/GED
  • Excellent interpersonal skills and integrity
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems
  • Work well in a team/competitive environment
  • Negotiating skills


*CB
IND123

 

Source: http://jobs.jobvite.com/convergent/job/ooi04fwu
Apr 4, 2017
Customer Service Agent - San Antonio
ConvergentSan Antonio
Quick View | Show Me The Details

Description


Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services.  Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Responsibilities:

Collection Representative Agents take approximately 75-100 incoming calls per day. 

Requirements:

  • Ability to sit or stand at your desk for at least 90% of your work day
  • Must be flexible to work between the hours of alternating schedules
  • Must pass background and drug screen
  • Required to type a minimum of 25 WPM or more
  • Cannot request time off during first 90 days
  • Available for overtime during peak season
  • Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential

Experience:

  • Call center experience preferred but not required
  • Strong customer service
  • Computer skills
  • Quick learner

Knowledge and Skills:

  • High School Diploma/GED
  • Excellent interpersonal skills and integrity
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems
  • Work well in a team/competitive environment
  • Negotiating skills


*CB
IND123

 

Source: http://jobs.jobvite.com/convergent/job/oni04fwt
Apr 4, 2017
Customer Service Rep - San Antonio
ConvergentSan Antonio
Quick View | Show Me The Details

Description


Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services.  Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Responsibilities:

Customer Service Representatives take approximately 75-100 incoming calls per day. 

Requirements:

  • Ability to sit or stand at your desk for at least 90% of your work day
  • Must be flexible to work between the hours of alternating schedules
  • Must pass background and drug screen
  • Required to type a minimum of 25 WPM or more
  • Cannot request time off during first 90 days
  • Available for overtime during peak season
  • Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential

Experience:

  • Call center experience preferred but not required
  • Strong customer service
  • Computer skills
  • Quick learner

Knowledge and Skills:

  • High School Diploma/GED
  • Excellent interpersonal skills and integrity
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems
  • Work well in a team/competitive environment
  • Negotiating skills


*CB
IND123

 

 

Source: http://jobs.jobvite.com/convergent/job/ol0L4fwU
Apr 4, 2017
Customer Service Representative - San Antonio
ConvergentSan Antonio
Quick View | Show Me The Details

Description


Come join our thriving team!



Build Your Future; Unlimited Bonus Potential!



Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services.  Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Requirements:

  • Ability to sit or stand at your desk for at least 90% of your work day
  • Must be flexible to work between the hours of alternating schedules
  • Must pass background and drug screen
  • Required to type a minimum of 25 WPM or more
  • Cannot request time off during first 90 days
  • Available for overtime during peak season
  • Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential

Experience:

  • Call center experience preferred but not required
  • Strong customer service
  • Computer skills
  • Quick learner

Knowledge and Skills:

  • High School Diploma/GED
  • Excellent interpersonal skills and integrity
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems
  • Work well in a team/competitive environment
  • Negotiating skills


*CB
IND123

 

Source: http://jobs.jobvite.com/convergent/job/oEN24fwh
Apr 4, 2017
Inbound Customer Service Supervisor - San Antonio
ConvergentSan Antonio
Quick View | Show Me The Details

Description


Come join our thriving team!



Build Your Future; Unlimited Bonus Potential!



Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Responsibilities:

Supervise and coordinate the workflow activities and operations of a team of Customer Service Representatives (CSR’s) to meet the volume management target. Monitor, train and coach CSR’s to ensure that they meet and exceed individual and departmental performance objectives.

Experience/ Knowledge and Skills:
  • Must meet background and drug screen requirements as outlined by the Project/Client.
  • Must be flexible to work within but not limited to the hours of operations and maintain above average attendance.
  • Proficiency with Microsoft Excel, Word and Outlook and experience working with call center software platforms.
  • Excellent verbal and written communication skills.
  • Ability to analyze and calculate statistical data.
  • Ability to coordinate multiple tasks simultaneously.
  • Demonstrated ability to work within a fast-paced, diversely populated organization that is constantly evolving.
  • Knowledge and experience in coaching for performance via metrics and KPI’s.

Qualifications:

  • 5+ years of call center experience
  • 2+ years of experience supervising, coaching and leading agents in a call center environment
  • Bachelor’s degree or equivalent combination of education and experience


*CB
IND123

 

Source: http://jobs.jobvite.com/convergent/job/o5N24fwI
Apr 4, 2017
Supervisor - San Antonio
ConvergentSan Antonio
Quick View | Show Me The Details

Description


Come join our thriving team!



Build Your Future; Unlimited Bonus Potential!



Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Requirements:


Supervise and coordinate the workflow activities and operations of a team of Customer Service Representatives (CSR’s) to meet the volume management target. Monitor, train and coach CSR’s to ensure that they meet and exceed individual and departmental performance objectives.

Responsibilities:
  • Must meet background and drug screen requirements as outlined by the Project/Client
  • Must be flexible to work within but not limited to the hours of operations and maintain above average attendance
  • Basic Knowledge of Microsoft Excel, Word and Outlook and experience working with call center software platforms
  • Excellent verbal and written communication skills
  • Ability to analyze and calculate statistical data
  • Ability to coordinate multiple tasks simultaneously
  • Demonstrated ability to work within a fast-paced, diversely populated organization that is constantly evolving
  • Knowledge and experience in coaching for performance via metrics and KPI’s
  • Phone time required as needed to support call volume

Experience/ Knowledge and Skills:

  • 5+ years of call center experience
  • 2+ years of experience supervising, coaching and leading agents in a call center environment
  • Bachelor’s degree or equivalent combination of education and experience


IND123

 

Source: http://jobs.jobvite.com/convergent/job/oQCh4fwx
Apr 4, 2017
Supervisor - San Antonio
ConvergentSan Antonio
Quick View | Show Me The Details

Description


Come join our thriving team!



Build Your Future; Unlimited Bonus Potential!



Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Requirements:


Lead and coordinate the workflow activities and operations of a team of Customer Service Representatives (CSR’s) to meet the volume management target. Monitor, train and coach CSR’s to ensure that they meet and exceed individual and departmental performance objectives. Make and receive phone calls as needed to support call volume.

Responsibilities:
  • Must meet background and drug screen requirements as outlined by the Project/Client
  • Must be flexible to work within but not limited to the hours of operations and maintain above average attendance
  • Basic Knowledge of Microsoft Excel, Word and Outlook and experience working with call center software platforms
  • Excellent verbal and written communication skills
  • Ability to analyze and calculate statistical data
  • Ability to coordinate multiple tasks simultaneously
  • Demonstrated ability to work within a fast-paced, diversely populated organization that is constantly evolving
  • Knowledge and experience in coaching for performance via metrics and KPI’s
  • Phone time required as needed to support call volume

Experience/ Knowledge and Skills:

  • 2+ years of call center experience
  • 1 or more years of experience in a leadership role

POSTING REQUIREMENTS

Convergent employees meeting the job requirements above and are currently meeting/exceeding their performance metrics are encouraged to apply.  Individuals currently on a write-up for disciplinary purposes or those who have had attendance or performance issues within the last 90 days will not be considered at this time.

*CB
IND123

 

Source: http://jobs.jobvite.com/convergent/job/ofKI4fwv
Apr 4, 2017
Housekeeper/Mother\'s Helper - Draper
ConvirzaDraper
Quick View | Show Me The Details

SET-TO-ERROR

Source: https://www.ziprecruiter.com/jobs/household-helper-94709551/housekeeper-mothers-helper-b8ed06bb?same_org_id=1&widgetlink=1
Mar 30, 2017
Sales Development Representative - Draper
ConvirzaDraper
Quick View | Show Me The Details


Compensation

$30,000 to $35,000 Annually (plus commission)

Benefits Offered

Vision, Medical, Life, Dental, 401K

Employment Type

Full-Time

Sales Development Representative

Job Code: MKT-1703-SDR

 

OVERVIEW OF THE POSITION:

Convirza is in a phase of significant growth and change. The Sales Development Representative will be a key member of our team, responsible for driving a large volume of sales by screening and qualifying leads, and scheduling sales demos for the Account Executives to close. The SDR will be responsible for prospecting potential customers, contacting marketing leads, qualifying leads, and exceeding goals for appointment-setting. Members of this team may also field inbound phone calls and online chats from interested prospects. Pay is base salary plus commission for demos set up. This position will be located in Draper, UT.

RESPONSIBILITIES & DELIVERABLES:

The Inside Sales Representative at Convirza will:

  • Drive revenue growth through phone-calls and outreach emails with a focus on setting appointments for Account Executives

  • Follow up on warm, inbound leads from inside and outside the company.

  • Implement targeted account prospecting using social media and other tools to research leads and initiate contact with target customers.

  • Occasional cold calling may be required.

  • Communicate with leads via phone, chat, or email to answer questions, qualify, and set demos.

  • Take initiative to ensure that scheduled demos get completed.

  • Perform other duties as assigned.

 

REQUIREMENTS:

  • Sales experience with a track record of hitting and exceeding goals.

  • Excellent communication skills, both oral and written: phone skills and ability to communicate with potential customers via email and chat a must.

  • Ability to think quickly in phone interactions to identify and find solutions to customer needs.

  • Call center experience preferred.

  • B2B social media experience preferred.

  • Experience with marketing agencies, digital marketing tactics, and technology companies useful but not required.

  • Business to business sales experience preferred but not required.

  • Ability to complete deliverables in a timely manner.

  • Driven and success-oriented.

  • Strong team player.

  • Ability to provide additional support to the sales team as needed.

  • Ability to self-motivate and bring best efforts every day.

  • Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary.

 

COMPENSATION

Commensurate with your experience: Between $30K to $35K Plus Commission.

Other benefits include: vacation, holidays (Christmas until the first work day of the new year is my favorite holiday), health insurance, optional 401K, optional dental, optional vision, and more.

Source: https://www.ziprecruiter.com/jobs/convirza-214f8552/sales-development-representative-4e8bf271?same_org_id=1&widgetlink=1
Mar 30, 2017
Marketing specialist -
Phonexia
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Would you like to enter the world of global online marketing and make a real difference? Are you passionate and driven? How would you like to join our efforts to improve people’s lives through information technology? Come join Phonexia and help us bring our vision and goals to life.

We are looking for an experienced marketer who would help us meet our ambitious objectives of revenue growth and finding new business partners. Your responsibilities would include the co-creation and execution of the digital strategy of our company.

You should be an energetic and communicative online specialist, capable of changing the way Phonexia does its marketing. We are looking for someone interested in doing business globally, not just locally.

Think about what could be achieved with online tools and dedicated effort. Come forward with your ideas. We want you to step up and become the leader of our marketing team.

Are you with us?

 

Your responsibilities:

  • Advance increased lead generation via online channels to achieve Phonexia’s ambitious growth.
  • Provide the company leadership with market feedback about competitive offers and activities online.
  • Oversee the promotion of using new and innovative technologies while carrying out competitor analyses to ensure that the local online marketing activity always stays at the forefront and remains relevant to the partners and customers.
  • Analyze website traffic, marketing conversion and marketing ROI using tools such as Google Analytics.
  • Develop B2B visibility through social media (eg., Facebook, LinkedIn, etc.).
  • Manage the website “www.phonexia.com”.
  • Manage the editorial calendar of the blog to ensure that new content is regularly published.
  • Source on local websites for the purposes of online PR (recommendation sites, director listings, etc.)

 

Desired Skills and Experience:

  • Knowledge of e-marketing principles and methods.
  • Experience in analyzing, including the knowledge of SEO / Google Analytics and Google Adwords, and the ability to advise on content optimalization.
  • A self-motivated, result driven, responsive, and organized attitude compatible with our small but growing company.
  • The ability to communicate with people of both technical and business specialization at all levels of a company (project manager, CTO, CEO).
  • Fluent English and the ability to handle business and technical discussions in a clear and compelling manner.

 

We offer:

  • Motivational and competitive benefits package.
  • An opportunity to work in a company that develops state of the art technologies.
  • Flexible working hours to help you maintain a healthy work-life balance.
  • A friendly environment full of intelligent and easy-going people.
  • An atmosphere that encourages self-fulfillment and personal development.

 

Interested in joining us?


Send us a few words about yourself, together with your CV, to jobs@phonexia.com. Call +420 511 205 265 should you need more information. We look forward to meeting you.

Source: https://www.phonexia.com/en/marketing-specialist/
Feb 13, 2017
Business Development Manager -
Phonexia
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Do you think you have what it takes to excel in selling top products worldwide and grow revenue through the partner channel? Are you passionate about information technology because you know how much it can positively impact lives? Bring that passion to Phonexia where you can exceed our goals and objectives.

We are looking for a goal-oriented Business Development Manager to help us meet our ambitious customer acquisition and revenue growth objectives. You will be responsible for executing all key growth sales strategies, tactics and action plans required to achieve your financial targets.

You should be energetic and communicative, a hunter with strong personal skills who is able to build a new and long-term relationship from scratch. We are looking for someone interested in doing business globally not locally.

Challenge us with your ideas. Boldly convince us of their merit. Be wise enough to recognize when they fall short, or flat, and welcome the constructive criticism of your colleagues and peers.

Are you with us?

Your responsibilities:


We expect you to:
  • Work with partners and clients around the world.Build relationships with key partner stakeholders and decision makers, influence partner strategies and investments towards Phonexia.
  • Provide market feedback to company leadership regarding competitive offerings, prospect needs and generate product development ideas.
  • Attend industry functions, such as association conferences.
  • Recruit and onboard new Phonexia partners.
  • Drive increased revenue and profit to achieve Phonexia’s ambitious growth.
  • Understand and report category-specific trends that shift the strategic direction of accounts.
  • Provide our business partners with quality service to successfully promote and sell our software.

Desired skills and experience:

  • Ability to articulate the distinct aspects of products and services, and position them against competitors.
  • Self-motivated, result driven, responsive and organized attitude compatible with our small, but growing company.
  • Being able to communicate with technical as well as business people at all levels of an organization (project manager, CTO, CEO).
  • Ability to manage complex relationships, projects, negotiations and problems.
  • Fluent English speaker able to handle business and technical discussions in a clear, compelling and audience appropriate manner.
  • Experience with selling to defense/security sectors would be a plus but not required.
  • ICT/technology background overview, keen to acquire desired knowledge.
  • Experience with building a WW network of partners is considered a great advantage.

We offer:

  • Motivational and competitive package.
  • Work in a company developing state of the art technologies.
  • Flexible working hours to help you maintain a healthy work-life balance.
  • Kind environment, full of intelligent and easy-going people.
  • The possibility and space for self-realization and personal development.

Interested in joining us?


Send us a few words about yourself, together with your CV, to jobs@phonexia.com. Call +420 511 205 265 should you need more information. We look forward to meeting you.

Source: https://www.phonexia.com/en/business-development-manager/
Jan 27, 2017
Senior C++ Developer -
Phonexia
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Do you dream about an extraordinary job where you can question the impossible? Do you think you have what it takes to transfer new ideas and concepts from research into tangible products? Are you passionate about machine learning, artificial intelligence and other hi-tech advancements? Bring that passion to Phonexia.

This position offers you the potential to build something new, cutting-edge and audacious. You will become an integral part of our exceptional engineering team and will contribute to the design and development of core technologies for the next generation of our speech processing platform.

You should be an ambitious innovator who eats complex problems for breakfast; a team player and critical thinker with the company’s best interest at heart. Challenge us with your ideas. Boldly
convince us of their merit. Be wise enough to recognize when they fall short, or flat, and welcome the constructive criticism of your colleagues and peers so we can create extraordinary things
together.

What you will do at Phonexia:


In your new position you will have the opportunity to significantly contribute to the creation of a
speech processing platform that will directly impact the everyday lives of our customers and
partners. We expect you to:
  • Become an expert in the design, implementation, and testing of core speech technologies in C++, especially the more difficult ones.
  • Improve the quality, speed, and security of our current speech core with progressive code refactoring to the new norm C++ 11/14.
  • Adapt top-notch algorithms and scripts from university for production, and optimize them to make them faster, more reliable, and less memory intensive.
  • Create build scripts, integration and unit tests, taking care of the technical quality while working on the continuous development and technical improvement of our SDK.
  • Build new technology blocks and connect and configure existing ones to create novel speech technologies.
  • Maintain and advance our source code, perform static analysis of code, do refactoring, and write technical documentation for speech SDK.

Desired Skills and Experience:


We’re looking for a key member of our development team who is naturally curious, has an unwavering commitment to their work and a structured, analytic way of thinking. Ideally you will have worked in an entrepreneurial environment before, and have experience with:
  • 2+ years of C/C++ development on Linux platforms (gcc, gdb, ld, …).
  • Writing clean, reliable and highly scalable code.
  • Multiplatform development (Linux, Windows) and methods like integration and unit tests, peer programming and peer code review to ensure quality of the product.

The following skills and/or work experience would be especially advantageous in your new role:
  • Clear understanding of the concepts of Multiprocessing, Multithreading and GPU computing.
  • Basic knowledge of scripting languages (Perl, Python, Awk).
  • Knowledge of Signal processing algorithms for sound or image.
  • Comfortable working with Version Control Systems (SVN or GIT).
  • Continuous integration/deployment (Jenkins CI).
  • You will be willing to always learn and improve while tackling technical challenges and demanding tasks as an opportunity for personal development.
  • You will be able to speak English, and to handle technical discussions in a clear, compelling and audience appropriate manner.

Why you should work for Phonexia:

  • You will be a part of a great team of easy-going people that have a good time doing what they love.
  • You will work in a company developing unique and state-of-the-art technologies, working together with some of the best European researchers.
  • We offer flexible working hours to help you maintain a healthy work-life balance. Sick days and extra home-office availability is a natural benefit of your job at Phonexia.
  • We want you to advance your skills. Therefore, conferences, workshops, me mentoring and other opportunities for personal and professional development are provided.

Source: https://www.phonexia.com/en/2016/12/12/20161212job-offer-1/
Dec 12, 2016
Operations Manager - Orlando
InktelOrlando
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Inktel selects only the best and the brightest to be a part of our cutting-edge organization. We surround ourselves with a team of forward-thinking professionals who aren’t afraid to push the limits. You’ll find that we value:
• Fearlessness. We’ll expect you to be a leader who is prepared to develop and oversee ambitious projects - without asking for permission.
• The will to overcome challenges. Our high-energy environment is constantly growing, so challenges are a daily occurrence. You’ll need to clear the hurdles by making split-second decisions and adapting at a moment’s notice.
• Entrepreneurship. Because we’re never satisfied with just “good," we’re always on the lookout for the innovation to move our business forward. Our people channel their creativity to get us from “good" to “great."

We know that these qualities are hard to come by. That’s why we’ll give you the tools you need to drive your capacity for growth and energy forward:
• Freedom. Who has time to deal with excessive bureaucracy? We focus not on red tape, but on results.
• Interaction with ALL levels of our organization. One moment you’ll be brainstorming with a colleague; the next, you’ll be working on a project with one of our senior executives. We foster open dialogue between our employees.
• Brilliant colleagues. Interacting with such talented, passionate people will motivate you to reach your professional potential.
• An amazing environment. We’ve been recognized by Orlando Business Journal for having one of the coolest office spaces! When you love where you work, you’ll find that time will fly and you can get into “the zone”.
If you’re inspired to join an industry trendsetter that will challenge and reward you, keep reading. We’re looking to work with you.

Our Operations Manager in Orlando will serve clients and team members by working with the Site Director to plan and implement call center strategies, identify ways to improve systems and processes; and most importantly, lead and develop front line coaching staff. To effectively build a high performance culture, the Operations Manager is responsible for "on-the-floor" activities, and must be available to assist coaches and agents while they are "on-the-floor".

Key Responsibilities:
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
• Implements call center operational strategies by conducting needs assessments, performance reviews, capacity planning, establishing productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Executes user acceptance test plans for new program implementations and program changes.
• Works with the various support teams, including Workforce Management, Customer Experience, Human Resources and IT to accomplishes objectives including:
o Selecting, orienting, training, assigning, coaching, counseling, and enforcing policies and procedures.
o Administering scheduling systems; communicating job expectations
o Planning, monitoring, appraising, and reviewing job contributions.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Directly developing a team of engagement center coaches
• Be available to affect the entirety of the team's operations.
o Manage by walking around. Be visible to answer questions.
o Develop coaches to take calls that their agents can't handle and be available when a coach or agent appears to need assistance.
• Monitor queue and track inbound calls. Keep coaches and agents aware of inbound calls, calls waiting, abandonment rate, etc.
• Motivate and encourage coaches and agents through positive communication and feedback
• Meet at least once each week all coaches. At a minimum, review the following topics:
o Review the past week's events, including statistics, results and industry news.
o Disseminate new product information to the coaches.
o Discuss a sales theme or point-of-interest topic for the coaches.
o Introduce new staff members.
o Present commendations and awards.
o Communicate company information.
o Answer questions and comments.
o Provide coaches with a glimpse of future weeks.
• Perform at least one evaluation of a coaching session with each coach every week
• Spend 30 minutes to one hour each week monitoring agent interactions to ensure the coaches are calibrated.
• Ensure administrative bookkeeping is accurate.
o Keep track of attendance, daily statistics, paid time off, sick time, etc.
• Present to the Site Director at the conclusion of each week a breakdown of the past week's coaching evaluations and a written summary of your teams’ performance and a breakdown of the next week's performance plan for each team.
• Develop schedules with WFM each month to ensure call center objectives are covered.
• Schedule residual training, departmental meetings, sales training, and computer training as needed.
• Develop contests, awards and themes that increase agents' loyalty, engagement and focus.
• Create effective channels of agent feedback

A successful candidate will be:

• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and high performance
• A natural forward planner who critically assesses own performance
• Reliable, tolerant, and determined
• Empathic communicator, able to see things from the other person's point of view
• Professional, clear and direct
• Motivated by new experiences, responsibility and accountability
• Able to work successfully with a diverse group of people and be a team-player

Requirements:
• 3+ years of call center experience
• Able to communicate and motivate via written media
• Should have a solid background in customer contact centers and features-benefits-solutions selling
• Understands the value of employee engagement and superior customer care
• Should have at least two years of direct experience managing coaches in a contact center environment, preferably in a BPO contact center, or a proven track record of operations excellence at Dialogue Marketing
• Experience in process improvement, and process management, problem solving, people skills, teamwork, and leadership
• Must be adept in use of MS Office 2003 or later, particularly PowerPoint, Excel, and Word. Should have some experience with CRM systems and WFM systems
• Must be able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations, cash-flow, overheads, etc.
• Bilingual English/Spanish is a plus!

Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*821311AA389FFAE2
Jul 18, 2016
Customer Service Coach - Troy
Dialog DirectTroy
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Customer Service Coach

Location: Troy, MI Salary Range: 32,000 Exempt/Non-Exempt: Exempt Benefits: Health, Dental, and Vision Insurance including 401(k) Employment Type: Full Time Description: Ensure maximum employee performance, effective coaching and motivational skills. This position will also require timely employee reviews, this means to take ownership and responsibility for assigned programs and the ability to work closely with the Account Manager to provide required reports, data, etc. Candidate will be responsible for effectively supervising an assigned team of Customer Service Representatives to achieve maximum results and ensure all expectations are met and/or exceeded as well as evaluate and execute appropriate action to improve or recognize employee performance. Training Hours: TBD Shift Hours: TBD All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties:
  • Experience relaying sensitive information to appropriate parties. Keeps clients, superiors, peers, and direct reports updated based on their information needs
  • Must be an articulate speaker in a variety of settings
  • Directs and monitors adequate staffing levels to meet quality and budget standards
  • Identify operating opportunities for continuous improvement and efficiencies
  • Proactively document and communicate issues to IT Staff
  • Places primary importance on delivering superior customer service
  • Encourages open communication by listening attentively and actively. Seeks to fully understand information from many points of view
  • Expert at matching tasks to the right people. Assigns challenging work to complement and develop their skills
  • Experience confronting performance issues as well as giving rewards and recognition. Can deliver difficult feedback to the most resistant and defensive employees by constructively focusing on improvement
Qualifications:
  • High School Diploma or GED, some college coursework preferred
  • Thorough understanding of Call Center operations, principles and metrics
  • High level of computer literacy
  • Experience with working in high volume call center, managing and directing teams
  • Track record of leading teams to achieve extraordinary goals. Inspires and motivates team members to work together and achieve beyond expectations
  • Skilled at supervising work for a team of individuals with differing levels of skill to enable them to achieve performance and quality standards
About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-714053.html
Jun 26, 2016
Business Support Liaison - Orlando
Dialog DirectOrlando
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Business Support Liaison

Location: Orlando , FL Employment Type: Full Time Description: Responsible for System and ID administration, new user uploads, and issue resolution related to the contracted Services. This role is responsible to login and utilize the Jabber Instant Messenger for unified and real-time communication. BSL is responsible for designating a trained backup for outage tracking and communication in the event that the BSL is not available.

In the event there is Business Support Liaison attrition during the project timeframe, the Vendor is required
to replace the position and fulfill job responsibilities until a new Business Support Liaison has
completed training. It�s expected the Business Support Liaison will participate in the Ramp calls and support the Account Manager with training class details.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States Duties: Responsibilities include, but are not limited to:

� Is the site-level systems and ID contact between Vendor and the client
� Provide system and ID support and readiness
� Provide troubleshooting assistance to Agents/Representatives
� Coordinate Agent/Representative ID tracking and issuance
� Communicate new, termed and changes in Agent/Representative status to the client
� Manage system issue tracking, escalation and resolution support
� Coordinate all access, change, and term requests for those working on the client
� project. Qualifications: � Preferred background in contact center operations.
� IT service and support management
� Contact Center process and support knowledge
� High degree of customer service skills
� High degree of communication and project management skills
� Sense of urgency and ability to influence and negotiate
� Ability to quickly prioritize and analyze impact of issues

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-734085.html
May 24, 2016
Business Support Liaison - Highland Park
Dialog DirectHighland Park
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Business Support Liaison

Location: Highland Park , MI Employment Type: Full Time Description: Responsible for System and ID administration, new user uploads, and issue resolution related to the contracted Services. This role is responsible to login and utilize the Jabber Instant Messenger for unified and real-time communication. BSL is responsible for designating a trained backup for outage tracking and communication in the event that the BSL is not available.

In the event there is Business Support Liaison attrition during the project timeframe, the Vendor is required
to replace the position and fulfill job responsibilities until a new Business Support Liaison has
completed training. It�s expected the Business Support Liaison will participate in the Ramp calls and support the Account Manager with training class details.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States Duties: Responsibilities include, but are not limited to:

� Is the site-level systems and ID contact between Vendor and the client
� Provide system and ID support and readiness
� Provide troubleshooting assistance to Agents/Representatives
� Coordinate Agent/Representative ID tracking and issuance
� Communicate new, termed and changes in Agent/Representative status to the client
� Manage system issue tracking, escalation and resolution support
� Coordinate all access, change, and term requests for those working on the client
� project. Qualifications: � Preferred background in contact center operations.
� IT service and support management
� Contact Center process and support knowledge
� High degree of customer service skills
� High degree of communication and project management skills
� Sense of urgency and ability to influence and negotiate
� Ability to quickly prioritize and analyze impact of issues

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-734023.html
May 23, 2016
Call Center Manager - Insurance Licensed - Highland Park
Dialog DirectHighland Park
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Call Center Manager - Insurance Licensed

Location: Highland Park, MI Salary Range: Based Upon Experience Benefits: Health, Dental, Vision and Life/Disability Insurance including 401(k) Employment Type: Full Time Description: The Call Center Manager serves clients and team members by working with the Site Director to maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs Duties:
  • Implement contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, establishing productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews
  • Works with the various support teams, including Workforce Management, Customer Experience, Human Resources and IT to accomplishes objectives
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends
  • Monitor queue and track inbound calls. Keep coaches and agents aware of inbound calls, calls waiting, abandonment rate, etc.
  • Motivate and encourage coaches and agents through positive communication and feedback
  • Perform at least one evaluation of a coaching session with each coach every week
  • Spend 30 minutes to one hour each week monitoring agent interactions to ensure the coaches are calibrated
  • Present to the Site Director at the conclusion of each week a breakdown of the past week's coaching evaluations and a written summary of your teams� performance with a breakdown of the next week's performance plan for each team
  • Develop schedules with WFM each month to ensure call center objectives are covered
  • Schedule residual training, departmental meetings, sales training, and computer training as needed
  • Develop contests, awards and themes that increase agents' loyalty, engagement and focus
  • Create effective channels of agent feedback
Qualifications:
  • Excellent verbal and written communication skills via media outlets to motivate others
  • Should have a solid background in customer contact centers and features-benefits-solutions selling
  • Understands the value of employee engagement and superior customer care
  • Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations, cash-flow, overheads, etc.
  • 2+ years of direct experience managing coaches in a contact center environment, preferably in a BPO contact center, or a proven track record of operations excellence at Dialog Direct
  • Must be proficient in MS Office 2003 or later, particularly PowerPoint, Excel, and Word. Should have some experience with CRM systems and WFM systems
  • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and high performance
  • A natural forward planner who critically assesses own performance
  • Reliable, tolerant, and determined
  • Motivated by new experiences, responsibility and accountability
  • Able to work successfully with a diverse group of people and be a team-player
 

Source: http://dialog-direct.iapplicants.com/ViewJob-729675.html
May 21, 2016
Benefit Support Coordinator - Highland Park
Dialog DirectHighland Park
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Benefit Support Coordinator

Location: Highland Park , MI Employment Type: Full Time Description: The benefits administrator position is responsible for assisting employees with enrollment in and understanding of company offered benefit programs (group health, dental, vision, short-term and long-term disability, life insurance, accident and illness plan, 401(k) plan plan).

The benefits administrator also assists in day to day functions in the Benefits and Payroll Departments as well as provides analytical and technical support in the delivery of the benefits programs including reporting.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States Duties: Administration:

� Serves as primary contact for employee inquires on benefit plan offerings
� Enrolls employees in company offered benefit plans via the phone
� Coordinates transfer of data to external contacts for services, premiums and plan administration
� Works effectively to make sure the plans run smoothly. Investigates discrepancies and provides information in routine and non-routine situations
� Evaluates and reviews internal processes to reduce costs and increase efficiency
� Documents and maintains administrative procedures for assigned Benefit and Payroll processes
� Ensures proper distribution of plan materials in a timely manner to eligible employees by using internal reporting tools and resources
� Completes forms for applicable tax credits
� Ensures compliance with applicable government regulations

Customer Service, Communication, Training

� Provides customer service support to internal and external customers
� Assists in development of communication tools to enhance understanding of the company�s benefits package
� Assists with design and distribution of materials for, open enrollment and summary plan descriptions
� Creates and conducts presentations using audiovisual tools, including PowerPoint and videos Qualifications: � Bachelor�s degree in Human Resources or related field preferred
� Computer proficiency and technical aptitude with the ability to use MS Word, Excel, PowerPoint, Access, Microsoft Outlook
� Ability to work effectively in a team environment with associates. Capability of effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
� Strong analytical skills and an ability to learn company provided of plan designs
� Knowledge of all pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employee benefits programs, including ERISA, COBRA, FMLA, ADA, Section 125, workers� compensation, Medicare, COBRA, and Social Security and DOL requirements
� Excellent communication and organization skills

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-733841.html
May 20, 2016
Customer Service Representative - American Fork
Dialog DirectAmerican Fork
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Customer Service Representative

Location: American Fork, UT Salary Range: Varies Employment Type: Full Time Description: We power Customer Service Agents to create brilliant customer experiences by being friendly, helpful, knowledgeable, and patient. We emphasize relationship development throughout our organization, and pride ourselves on the positive relationships we foster with each other, our clients, and their customers.

Shift Schedule: Flexible shifts available

When you join Dialog Direct, you�ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you�ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you�ll have all the resources and training to reach your highest career goals.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.
Duties:
  • Assisiting customers as needed
  • Properly probe and/or diagnose customer events
  • Effectively utilize system applications to achieve desired outcome, including communication with third-party entities
  • Document required information via system application
  • Follow-up as required
Qualifications:
  • Eighteen (18) years of age or older on or before interview
  • Minimum education of a High School diploma or GED; some college preferred
  • Successfully complete required program testing
  • Professional appearance, dependability and flexibility
  • Excellent written and verbal communication skills
  • Demonstrated proficiency with PC applications, Windows environment, accessing the Web/Internet and mail
  • Prior customer service experience, preferably in a call center environment
  • Pleasant-speaking voice, good articulation, rate of speed and ability to be clear and concise
  • Ability to problem-solve and follow standard operating procedures
  • Attention to detail and accuracy
  • RV experience a Plus

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-672675.html
Apr 13, 2016
Call Center Coach -
Dialog Direct
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Call Center Coach

Location: Orlandp, FL Benefits: Medical, Vision, Dental 401k Employment Type: Full Time Description: As a Coach, your primary responsibility will be to coach and supervise a staff of 12 - 14 non-exempt employees to assure monthly and quarterly performance metrics are met. Your ability to coach to behaviors and optimize productivity, performance and up-sales/saves metrics will be the key to your success. You will manage your team during fluctuating daily call volumes, service and billing support issues, new product and service sales initiatives, customer complaints and retention and project support. Working with Management, Training and Quality Assurance, your insights and recommendations will serve an important role in the refinement and implementation of performance and process improvement initiatives. An ideal candidate will demonstrate effective leadership by coaching, motivating and developing team members, managing and measuring work to assure team performance, providing direct feedback and coaching, and effectively working with management to define and implement work processes. Duties: � Coach to specific key practical behaviors which have been outlined by leadership
� Provide weekly performance feedback to Managers and Director of Team Performance
� Listen to calls remotely and side by side to meet Quality Assurance goals
� 4 hours of Inbound phone time as a Customer Service Advocate each month
� Track Advocate Attendance daily
� Set expectations, provide clear direction, and assign tasks to assure consistent progress is made toward monthly and quarterly goals
� Motivate the team by ensuring contest participation and providing employee recognition
� Identify and immediately address adherence and compliance issues to assure operational effectiveness
� Assist in the interviewing, selection and training of new advocates as requested
� Research and resolve customer escalations and complaints in a cost-effective and timely manner
� Lead daily huddles, and bi-weekly formal team meetings to facilitate information, resolve potential conflicts and assure continued success of the team by focusing on demonstration of behaviors
� Identify and communicate regularly/as needed to leadership of any trends, issues or impacts resulting in interruptions to workflow
� Assure adherence to all Company and functional policies as well as standard operating procedures � Demonstrate high standards of professionalism and integrity and serve as an effective leader for employees throughout the organization
� Perform other job duties as assigned by leadership and management
� Exhibit flexibility and willingness to work nights, weekends and holidays to meet business needs Qualifications: � High School Diploma or GED, Some college coursework preferred
� Thorough understanding of Call Center operations, principles and metrics
� High level of computer literacy Experience / Skill:
� Minimum 2 years of Call Center experience with an additional 2 years in Supervisory capacity
� Prior upselling or customer retention experience preferred  

Source: http://dialog-direct.iapplicants.com/ViewJob-729841.html
Apr 12, 2016
Healthcare Trainer - Orlando
Dialog DirectOrlando
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Healthcare Trainer

Location: Orlando , FL Exempt/Non-Exempt: Exempt Employment Type: Full Time Description: This position is responsible for the development and training of program and soft skill courses to enhance agent�s ability to service Healthcare or Sales-related programs. Trainers must have the ability for agents to retain information by supporting different adult learning styles with a strong emphasis on outstanding customer service. Trainers will also have equal responsibility for continual agent development, outside of the classroom.
Duties: �Creation or modification of required training modules
�Development and analysis of training assessments
�Ability to manage varying classroom sizes
�Determine additional training strategies based on data or observation
�Provide consistent and developmental feedback to agents and leaders
�Develop and consult on improvement plans for agents not adhering to standards
�Conduct quality improvement sessions to promote independent agent growth as needed
�All other duties assigned Qualifications: �3+ years training experience which includes instructional design and development of training materials and courses
�Ability to work in fast paced call center environment with multiple frequently changing programs
�Excellent interpersonal skills to interact with all levels (client, sales, program managers, supervisors and agents)
�Previous assessment experience and training evaluation
�Training evaluation techniques
�Excellent written and verbal communication skills
�Detail oriented
�Ability to multi-task and set priorities
�Working knowledge of Microsoft office
�Must be creative, have initiative and motivational skills
�Shift is from 8:00 am � 5:00 pm, but MUST be flexible with shift and hours as training needs dictate
�2 year college education  

Source: http://dialog-direct.iapplicants.com/ViewJob-729835.html
Apr 12, 2016
Health Insurance Coach - Troy
Dialog DirectTroy
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Health Insurance Coach

Location: Troy, MI Salary Range: Based on Experience Benefits: Medical, Vision, and Dental Insurance including 401K Employment Type: Full Time Description: The Insurance Coach will supervise agents in a call center environment to provide quality service and achieve superior customer satisfaction for our Health and Life Insurance client. The Coach manages a team of agents that are expected to service our various clients by delivering on daily key performance indicators. The expectation is to ensure the team exceeds revenue and gross margin goals as well as maximize employee performance, utilize effective coaching/motivational skills, and guarantee client well-being. This position will also require timely employee and client business reviews, and the ability to work closely with assigned clients to provide required reports. All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties:
  • Responsible for ensuring their teams meet their daily sales goals through active daily monitoring and documented training and development sessions
  • Ensure all quality and compliance guidelines are met daily through quality assurance monitoring and feedback sessions
  • Accountable for their team�s attendance, schedule adherence, and attrition through the use of ADP as well as ensuring the agents on their team are receiving accurate bonuses
  • Required to utilize a phone switch, predictive dialer to help them monitor and diagnose key performance indicators of each of their agents to ensure dialing efficiency as well as sales and service levels
  • Need to be able to promote a strong sales culture by having strong diagnostic, training, management and coaching skills
  • Ability to both motivate and discipline when needed
  • Responsible for multi-tasking these various job duties, all the while ensuring their program is meeting their daily revenue and GM goals
Qualifications:
  • Active Health insurance license preferred
  • Skilled at supervising work for a team of individuals with differing levels of skill to enable them to achieve performance and quality standards
  • Demonstrated experience analyzing and resolving customer service and client issues
  • Six months to one year related leadership experience; or equivalent combination of education and experience
  • High level of computer literacy
  • Inspires and motivates team members to work together and achieve beyond expectations
  • Should have a solid background in customer contact centers and features-benefits-solutions selling
  • Must have a thorough understanding of key performance metrics
  • Dialer management and dialer strategies
  • High School diploma or GED required
  • Inbound and Outbound Call Center experience preferred but not required
  • Problem solving skills

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.
 

Source: http://dialog-direct.iapplicants.com/ViewJob-694803.html
Apr 12, 2016
Operation Manager -
Dialog Direct
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Operation Manager

Location: Orlando , MI Salary Range: Based Upon Experience Exempt/Non-Exempt: Exempt Benefits: Health, Dental, Vision and Life/Disability Insurance including 401(k) Employment Type: Full Time Description: The Call Center Manager serves clients and team members by working with the Site Director to maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs Duties: � Implement contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, establishing productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews
� Works with the various support teams, including Workforce Management, Customer Experience, Human Resources and IT to accomplishes objectives
� Prepares call center performance reports by collecting, analyzing, and summarizing data and trends
� Monitor queue and track inbound calls. Keep coaches and agents aware of inbound calls, calls waiting, abandonment rate, etc.
� Motivate and encourage coaches and agents through positive communication and feedback
�Perform at least one evaluation of a coaching session with each coach every week
�Spend 30 minutes to one hour each week monitoring agent interactions to ensure the coaches are calibrated
�Present to the Site Director at the conclusion of each week a breakdown of the past week's coaching evaluations and a written summary of your teams� performance with a breakdown of the next week's performance plan for each team
�Develop schedules with WFM each month to ensure call center objectives are covered
�Schedule residual training, departmental meetings, sales training, and computer training as needed
�Develop contests, awards and themes that increase agents' loyalty, engagement and focus
�Create effective channels of agent feedback Qualifications: �Excellent verbal and written communication skills via media outlets to motivate others
�Should have a solid background in customer contact centers and features-benefits-solutions selling
�Understands the value of employee engagement and superior customer care
�Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations, cash-flow, overheads, etc.
�2+ years of direct experience managing coaches in a contact center environment, preferably in a BPO contact center, or a proven track record of operations excellence at Dialog Direct
�Must be proficient in MS Office 2003 or later, particularly PowerPoint, Excel, and Word. Should have some experience with CRM systems and WFM systems
�Self-driven, results-oriented with a positive a clear focus on high quality and high performance
�A natural forward planner who critically assesses own performance
�Reliable, tolerant, and determined
�Motivated by new experiences, responsibility and accountability
�Able to work successfully with a diverse group of people and be a team-player  

Source: http://dialog-direct.iapplicants.com/ViewJob-729679.html
Apr 11, 2016
Customer Service Advocate - Highland Park
Dialog DirectHighland Park
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Customer Service Advocate

Location: Highland Park, MI Salary Range: 10.00 Exempt/Non-Exempt: Non-Exempt Benefits: Medical, Dental, vision, 40401k Employment Type: Full Time Description: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
� Respond to request for information about products, services and pricing over the telephone and/or in writing
� Meet specific client performance requirements related to customer satisfaction and sales success
�Meet specific Dialog Direct performance standards such as number of calls answered, time per call, abandoned calls, ratio of time on phone to time at work station, and telephone demeanor
�Progressively move customer from information sharing to conversion and effective sales closure
�Read and interpret subtleties in the customer�s focus and adapt quickly to ensure concerns are understood and satisfied
�Resolve issues and concerns raised by customers
�Project a positive, professional image at all times
�Maintain and contribute to a fast paced work environment requiring the skill to work both independently and toward team goals Duties: MINIMUM SKILL REQUIREMENTS that are necessary to perform the duties of the position include:
� Excellent communication, problem solving, listening and interpersonal skills required
�Must be able to read, analyze situations, document customer conversations in a clear, concise manner
�Ability to speak and write the English language clearly and audibly using correct grammar
�Input data using a standard keyboard
�Ability to use a telephone and computer
�Learn and apply knowledge about the customer�s product and/or services
�Operate a computer system while talking to callers and customers
�Customer service skills
�Provide appropriate information in response to customers� questions
�Gain commitment from customer to buy or use client�s product or services
�Summarize customer information
�Utilize reference materials Qualifications: �EDUCATION/EXPERIENCE
�High school diploma or general education degree (GED), and at least 12 months call center sales or customer service experience is required
�LANGUAGE SKILLS
�Ability to read, analyze, and interpret technical journals and documents
�Ability to respond to inquiries or concerns from customer, coworkers, or members of the business community
�Ability to effectively present information to management, groups, and clients or customers

WRITING SKILLS
�Ability to construct written communications using correct grammar, spelling and sentence structure
�Ability to clearly and concisely convey necessary information
�Ability to express appropriate emotion in writing

REASONING ABILITY
�Ability to define problems, collect data, establish facts, and draw valid conclusions
�Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and simultaneously deal with several abstract and concrete variables
 

Source: http://dialog-direct.iapplicants.com/ViewJob-727997.html
Mar 28, 2016
Supervisor - Rochester - Rochester
Dialog DirectRochester
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Supervisor - Rochester

Location: Rochester Hills, MI Salary Range: Based on Experience Benefits: Medical, Vision, and Dental Insurance including 401K Employment Type: Full Time Description: The Supervisor serves clients and team members by working with the Account Director to maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; managing system and process improvement and quality assurance programs. Duties:
  • Implement contact center operational strategies by conducting needs assessments, performance reviews, establishing productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews
  • Works with the various support teams, including, Customer Experience, Human Resources and IT to accomplishes objectives
  • Works with leadership team to prepare call center performance reports by collecting, analyzing, and summarizing data and trends
  • Ensures processes are in effect with leadership team to constantly monitor multiple queues and track inbound/outbound calls
  • Motivate and encourage coaches and agents through positive communication and feedback
  • Perform at least two evaluations of a coaching session with each coach every week
  • Attend QA Calibration sessions weekly with leaders to ensure the coaches are calibrated
  • Present to the Account Director at the conclusion of each week a breakdown of the past week's coaching evaluations and a written summary of your teams� performance with a breakdown of the next week's performance plan for each team
  • Develop schedules with team scheduler each week to ensure call center objectives are met
  • Understand the scheduling metrics/process and be able to prepare weekly schedules when necessary
  • Work with department trainer to ensure training needs are met
  • Work with Account Manager to develop contests, awards and themes that increase agents' loyalty, engagement and focus
  • Create effective channels of agent feedback
Qualifications:
  • Excellent verbal and written communication skills via media outlets to motivate others
  • Must have a solid background in customer contact centers
  • Understands the value of employee engagement and providing superior customer care
  • Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations, cash-flow, overheads, etc.
  • 2+ years of direct experience managing coaches in a contact center environment, preferably in a BPO contact center, or a proven track record of operations management excellence at Dialog Direct
  • Must be proficient in MS Office 2003 or later, particularly PowerPoint, Excel, and Word. Should have some experience with CRM systems and WFM systems
  • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and high performance
  • A natural forward planner who critically assesses own performance
  • Reliable, tolerant, patient and determined
  • Motivated by new experiences, responsibility and accountability
  • Able to work successfully with a diverse group of people and be a team-player who leads by example
About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-700019.html
Mar 27, 2016
Recruiter - Troy
Dialog DirectTroy
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Recruiter

Location: Troy, MI Salary Range: Based on Experience Benefits: Medical, Vision, and Dental Insurance including 401K Employment Type: Full Time Description: Dialog Direct is looking for a high quality, motivated individual to be the Human Resources Recruiter at our Troy location. Our company strives for excellence and we believe that starts from the moment you walk in the door. This is an opportunity to gain great experience in the field of administration and human resources to learn with a growing company. All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties:
  • Administer pre-employment testing to include, but not limited to: Computerized testing, Math testing, Reading testing, and other job related testing as needed
  • Obtain feedback from hiring manager to ensure success and/or improvement opportunities for recruiting purposes; as well as pass/fail to candidates and why
  • Conduct background check on applicants
  • Ensure interview packets are complete
  • Prepare the job offer letter and extend to candidate and/or send the reject notice and supporting documentation
  • Coordinate the collection and processing of employment documentation (hires, terms and changes) including job descriptions, new hire packets, change of status forms, and all legally required documents in accordance with corporate procedures
  • Manage creation of files and personnel records
  • Ensure the integrity and timeliness of employment data processing and tracking of personnel via organizational charts, reports and HRIS
  • New Hire paperwork: offer letters, new hire kit requests, new hire info form. Ensure all paperwork is received and completed and follow-up as needed
  • Complete separation paperwork: separation form, IT term form
  • Assist with offsite and onsite job fairs including preparing and distributing recruiting materials
  • Perform background checks and evaluate results reviewing with HR Manager for decision
  • Maintain records, ensure proper billing and resolve and reconcile discrepancies
  • Manage monthly employee engagement program and activities
  • Utilize recruiting sites to support recruiting processes (i.e. posting and removing external postings)
  • Provide basic employee relations support and ensure that company policies and procedures are followed and administered in a fair and non-discriminatory manner
  • Date and disburse mail to appropriate individuals
  • Assist with filing, faxing, mailing and copying documents
  • Answer incoming phone calls to the department
  • Manage HR office and equipment
  • Support staff in assigned project based work
  • All other duties assigned
Qualifications:
  • Ability to prioritize and organize effectively
  • Proficient computer skills essential (Excel, Microsoft Word, Outlook, PowerPoint, HRMS, Viseo, ADP)
  • Excellent interpersonal skills and the ability to work independently and problem solve
  • Detail and deadline oriented
  • General office equipment knowledge
  • Self-starter
  • Ability to handle multiple tasks in a very fast paced environment
  • Associate�s degree or certification in Human Resources perferred
  • High School diploma or GED required
  • Licensed in Property and Casualty and/or Life and Health perferred Bilingual perferred 1-3 years experience
About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-714885.html
Mar 24, 2016
Customer Service Representative - Highland Park
Dialog DirectHighland Park
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Customer Service Representative

Location: Highland Park, MI Salary Range: $10.00 Benefits: Medical, Dental, Vision, 401k Employment Type: Full Time Description: SUMMARY: The Customer Service Advocate will provide dedicated, inbound support services when a Pet Parent contacts PetSmart about merchandise purchased, to purchase a product on line, assist Pet Parents with website questions and provide a remarkable experience for each and every Parent.
Provide world class Customer Service to our customers, within handle time expectations, with expectations to meet or exceed established performance standards. Duties: � Respond to request for information about products, services and pricing
� Meet specific client performance requirements related to customer satisfaction and sales success
� Meet specific Dialog Direct performance standards such as number of call answered, time per call, abandoned calls, ratio of time on phone to time at work station, and telephone demeanor.
� Progressively move customer from information sharing to conversion and effective sales closure.
� Read and interpret subtleties in the customer�s focus and adapt quickly to ensure concerns are understood and satisfied.
� Resolve issues and concerns raised by customers
� Project a positive, professional image at all times
� Maintain and contribute to a fast paced work environment requiring the skill to work both independently and toward team goals.
Qualifications: MINIMUM SKILL REQUIREMENTS that are necessary to perform the duties of the position include:
� Read, write and speak the English language fluently
� Input data using a standard keyboard
� Ability to use a telephone and computer
� Learn and apply knowledge about the customer�s product and/or services
� Operate a computer system while talking to callers and customers
� Customer service skills
� Provide appropriate information in response to customers questions
� Gain commitment from customer to buy or use client�s product or services
� Summarize customer information
� Utilize reference materials

EDUCATION/EXPERIENCE
High school diploma or general education degree (GED), and at least 12 months call center sales or customer service experience is required

LANGUGAGE SKILLS
Ability to read, analyzes, and interpret technical journals and documents. Ability to respond to inquiries or concerns from customer, coworkers, or members of the business community. Ability to effectively present information to management, groups, and clients or customers.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and simultaneously deal with several abstract and concrete variables.

About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-727081.html
Mar 19, 2016
Inventory & Ecommerce Analyst - Highland Park
Dialog DirectHighland Park
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Inventory & Ecommerce Analyst

Location: Highland Park , MI Benefits: Medical, Vision, Dental Employment Type: Full Time Description: This position is responsible for coordination of customer expectations/requests by managing the day-to-day administrative functions for estores and inventory management. These functions could include but are not limited to clear and concise communication of project instructions to SOF, objective and ownership of inventory management, order processing/fulfillment. Completing ASNs for receipt of materials required for each project (through Purchasing, Client�s or Client Vendors) as defined for each specific project. Assigns work responsibilities through their global knowledge of image association, shipping/receiving, item set-up and maintenance, quarantine items, lot/expiration, backorder, inventory reconciliations, and all other task associated with managing inventory and ecommerce applications for client projects. This position requires constant and careful evaluation of internal and external factors and controls these factors through consistent review and planning Duties: �Participates as required in Start of Work meetings as assigned
�Ability to assembly estimate information and provide information to the organization to efficiently estimate services requested by our customer or due to a change in project scope
�Provides PE, Account Management or Client with project status, concerns or risks as defined by the organization
�Responsible for the day-to-day inventory management, project coordination and order fulfillment for all assigned inventory or ecommerce applications
�Manage customer inventory throughout its life cycle utilizing the following inventory management tools: ASN�s, backorder management, item set up, low water management, requesting physical inventories, associated inventory research and purging of aged inventory as required (scrapping/destruction)
�Manage and resolve all ecommerce concerns (set-ups from managing images, to item maintenance and business rules for ordering requirements, etc.)
�Audit variety of forms, to include but not limited to inventory reports, order fulfillment reports as required
�Assist SOF in planning by forecasting volume through item usage to effectively control cost and avoid delays in work processing within SOF
�Identifies request outside of day-to-day activity that requires a change in process, program change, requires re-estimation, etc. and is escalated to assigned Account Management representative
�Escalates and assist in resolution of timing concerns, operational and/or procedural issues
�Assist in training of team members as required
�Actively participate in working team meetings to evaluate and streamline operational processes or enhancement required for ecommerce platforms, based on user and client insights
�Identify opportunities to increase printing or assembly opportunities when looking to replenish inventories and working with Account Management to identify the opportunity
�Provide metrics as defined by each project and within departmental requirements
�Assisting Account Management with reporting information relative to inventory or ecommerce for client reviews/meetings as required
�Ability to manage multiple due dates and responsibilities
�Ability to multi task and manage multi projects
�Maintain excellent customer service, strong ability to research and respond appropriately in a timing fashion
�Rectifying issues as they arise, facilitating a solution, and following up to confirm resolution, review any concerns and identify root cause with inventory concerns/issues
�Utilizing knowledge of multiple computer systems, such as the internal operating system, inventory management system, Email, and Microsoft Office, in the performance of daily duties
�Daily attendance, punctuality and availability are critical essential functions of the job
�Willingness to be inconvenienced for the customer
�Adheres to GMP, GDP, HIPAA , Safety and Security Guidelines
�Assist in training of team members as required
�All other duties assigned Qualifications: � Bachelors preferred
� Logistic, Inventory and/or Ecommerce experience a plus
� Excellent Communication Skills (verbal and written)
� Analytical Skills/Detail Oriented
�Multi-Tasking Ability
�Reading Comprehension
�Ability to self- manage without authority to meet client objectives
�Creative Problem Solving Skills
�Professionalism
�Delegation/Follow-up Skills
�Excellent Organizational/Time Management Skills
�Order processing and inventory management
�Strong customer service orientation
�Strong Time management skills
�Ability to take directions yet work independently
�Team player with a positive attitude
�Excellent interpersonal skill
�Ability to learn multiple programs/items
�Solid Computer Skills
�Microsoft office proficient
�Familiarity with Ecommerce sites (NetSuite a plus) preferred  

Source: http://dialog-direct.iapplicants.com/ViewJob-726913.html
Mar 18, 2016
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