| Program Administrative Assistant (Seasonal) - |
| VIPdesk Connect - |
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Description
This full-time telecommuting position is available in the following states: AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, TX, UT, and VA.
Summary: The Program Administrative Assistant is responsible for supporting the Operations Manager for a large customer care program. The Program Administrative Assistant’s primary role is to provide support to the Operations Manager on a daily basis and accomplish administrative tasks related to leading a management team and running a successful operation.
This position will oversee daily reporting, performance metric tracking, and the organization tasks as established daily with the Operations Manager. The work includes project management, preparing and organizing critical reports for internal use as well as clients.
This program includes extensive metric management that includes a strong sales component. Therefore this position requires strong Excel, PPT, Word skills; a deep understanding of metrics and complex calculations; and excellent communication skills. This role requires a proactive approach to managing projects, team member cohesiveness, and team relationships.
Essential Responsibilities include the following:
Daily/Weekly Tasks
- Brand Ambassador team list management and communicate to Client contact
- Attend and capture notes for all meetings with the Operations Manager- Service Leaders, WFM, Operations
- Attend and capture notes for all meetings with the Client
- Daily update of all metrics/workbooks
- Organize and maintain KPI data (# calls, AHT, SR%, XS%, Net GM/Call, 4 week rolling GM/Call, Total SRs, Total XSs)
- Daily management of Sazzle info from HCCI Dash Report (Excel spreadsheet from Report Master)
- Maintain compliance Info from Scheduling on SharePoint – Absenteeism- Monet Adherence
- Maintain Quality Scores from Quality spreadsheets on SharePoint
- Confirm weekly sales bonus and send bonus information to payroll
- Maintain all incentive and contest results for the Brand Ambassadors
- Monitor overarching program performance as it relates to the business competition
Monthly and/or Quarterly
- Update coaching documentation
- Create Quality docs for our Client
- Attend and take notes during calibration meeting with client
- SOX Audit – list all team member and hire/term dates
- Supports the preparation of the Quarterly Business Reviews (PPTs) by compiling all of the comprehensive performance data into the PPT
Operations Support
- Participates in client quality calibration sessions
- Provides quality reporting for the client program
- Manages program service levels to ensure the contract requirements are met
- Oversees contractual compliance
- Oversees all aspects of the delivery of training for the program- to include new team member training as well as ongoing refresher training sessions
Qualifications:
- 3+years of experience in outsourced call center operations experience
- Excellent in Microsoft Office – Word, Excel, and PPT- Excel skills are critical
- Extensive experience managing metrics and comprehensive data reporting
- Experience communicating effectively with clients
- Call center metrics experience essential
- Exceptional verbal and written communication skills
- Highly energetic with excellent rapport-building
- Excellent project management and problem-solving skills
- Available after hours, weekends, and for business travel if needed
- Highly self-motivated and able to effectively manage multiple tasks
- Detail oriented
- Must currently live in one of the following states: AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, TX, UT, or VA.
- Able to successfully pass a credit, criminal, and employment reference security check
Compensation:
- $13–$15 per hour based on qualification, experience, and location.
VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V
Source: http://jobs.jobvite.com/vipdeskconnect/job/o3D74fwB
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| Apr 17, 2017 |
| Director of Employee Development - Atlanta |
| Convergent - Atlanta |
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Description
SUMMARY
- The Director of Employee Development manages the Convergent University training program to improve development of our staff. They are responsible for managing Talent Development tracking, reporting and planning for Management and Professional Staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Identify and develop talent to build bench strength throughout company
- Develop Convergent University program to provide training development to agents, leads, supervisors and management staff.
- Develop and deliver curriculum, for management staff development
- Assess and respond to the learning needs of Convergent management staff across all departments and locations.
- Work with HR VP on succession planning and high potential development based on 9 Box distribution
- Coordinate resources to develop technical, operational, interpersonal and leadership skills of Convergent management and professional staff.
- Facilitate and support individual development plans for Convergent management staff.
- Support corporate initiatives through research, resource development, and training delivery.
- Consult with and advise management staff regarding leadership challenges.
- Provide individual coaching as needed for management staff
- Enhance Convergent culture through initiatives and events that reflect our core values.
- Build relationships throughout the company through regular contact with management staff.
- Travel regularly to branch offices to provide training and support to management staff.
- Assist the Leadership Team with projects and initiatives as needed.
- Plan, organize and facilitate on and off-site trainings.
ADDITIONAL RESPONSIBILITIES
- Continually evaluate training for effectiveness by establishing measurement systems and implementing improvements.
- Provide the appropriate member of management with the results of any completed staff training session, detailing individual results, needs, weaknesses and strengths.
- Learn and utilize accelerated training techniques.
- Manage the Convergent University program and teach courses in area of expertise.
- Incorporate Convergent’s core values into all leadership training programs and ensure that these core values are being adopted.
EXPERIENCE/KNOWLEDGE/SPECIALIZED TRAINING REQUIRED
- Five plus year training/employee development experience.
- BA or higher
- Must have excellent written and oral communication skills.
- Experience with LMS systems with Captivate or Articulate
- Strong communication and facilitation skills are required.
- Ability to lead and motivate teams.
- Strong computer skills in Microsoft Word, Excel and Power Point.
- Ability to create and understand needs assessments, assessment techniques, adult learning theories, and measurement and evaluation models is also plus.
- Demonstrated knowledge of effective training delivery techniques is required.
- Ability to travel to all branch locations domestic and international
IND123
Source: http://jobs.jobvite.com/convergent/job/oPy74fwi
|
| Apr 17, 2017 |
| Director of Employee Development - Houston |
| Convergent - Houston |
| Quick View | Show Me The Details |
Description
SUMMARY
- The Director of Employee Development manages the Convergent University training program to improve development of our staff. They are responsible for managing Talent Development tracking, reporting and planning for Management and Professional Staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Identify and develop talent to build bench strength throughout company
- Develop Convergent University program to provide training development to agents, leads, supervisors and management staff.
- Develop and deliver curriculum, for management staff development
- Assess and respond to the learning needs of Convergent management staff across all departments and locations.
- Work with HR VP on succession planning and high potential development based on 9 Box distribution
- Coordinate resources to develop technical, operational, interpersonal and leadership skills of Convergent management and professional staff.
- Facilitate and support individual development plans for Convergent management staff.
- Support corporate initiatives through research, resource development, and training delivery.
- Consult with and advise management staff regarding leadership challenges.
- Provide individual coaching as needed for management staff
- Enhance Convergent culture through initiatives and events that reflect our core values.
- Build relationships throughout the company through regular contact with management staff.
- Travel regularly to branch offices to provide training and support to management staff.
- Assist the Leadership Team with projects and initiatives as needed.
- Plan, organize and facilitate on and off-site trainings.
ADDITIONAL RESPONSIBILITIES
- Continually evaluate training for effectiveness by establishing measurement systems and implementing improvements.
- Provide the appropriate member of management with the results of any completed staff training session, detailing individual results, needs, weaknesses and strengths.
- Learn and utilize accelerated training techniques.
- Manage the Convergent University program and teach courses in area of expertise.
- Incorporate Convergent’s core values into all leadership training programs and ensure that these core values are being adopted.
EXPERIENCE/KNOWLEDGE/SPECIALIZED TRAINING REQUIRED
- Five plus year training/employee development experience.
- BA or higher
- Must have excellent written and oral communication skills.
- Experience with LMS systems with Captivate or Articulate
- Strong communication and facilitation skills are required.
- Ability to lead and motivate teams.
- Strong computer skills in Microsoft Word, Excel and Power Point.
- Ability to create and understand needs assessments, assessment techniques, adult learning theories, and measurement and evaluation models is also plus.
- Demonstrated knowledge of effective training delivery techniques is required.
- Ability to travel to all branch locations domestic and international
IND123
Source: http://jobs.jobvite.com/convergent/job/oNy74fwg
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| Apr 17, 2017 |
| Director of Employee Development - Phoenix |
| Convergent - Phoenix |
| Quick View | Show Me The Details |
Description
SUMMARY
- The Director of Employee Development manages the Convergent University training program to improve development of our staff. They are responsible for managing Talent Development tracking, reporting and planning for Management and Professional Staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Identify and develop talent to build bench strength throughout company
- Develop Convergent University program to provide training development to agents, leads, supervisors and management staff.
- Develop and deliver curriculum, for management staff development
- Assess and respond to the learning needs of Convergent management staff across all departments and locations.
- Work with HR VP on succession planning and high potential development based on 9 Box distribution
- Coordinate resources to develop technical, operational, interpersonal and leadership skills of Convergent management and professional staff.
- Facilitate and support individual development plans for Convergent management staff.
- Support corporate initiatives through research, resource development, and training delivery.
- Consult with and advise management staff regarding leadership challenges.
- Provide individual coaching as needed for management staff
- Enhance Convergent culture through initiatives and events that reflect our core values.
- Build relationships throughout the company through regular contact with management staff.
- Travel regularly to branch offices to provide training and support to management staff.
- Assist the Leadership Team with projects and initiatives as needed.
- Plan, organize and facilitate on and off-site trainings.
ADDITIONAL RESPONSIBILITIES
- Continually evaluate training for effectiveness by establishing measurement systems and implementing improvements.
- Provide the appropriate member of management with the results of any completed staff training session, detailing individual results, needs, weaknesses and strengths.
- Learn and utilize accelerated training techniques.
- Manage the Convergent University program and teach courses in area of expertise.
- Incorporate Convergent’s core values into all leadership training programs and ensure that these core values are being adopted.
EXPERIENCE/KNOWLEDGE/SPECIALIZED TRAINING REQUIRED
- Five plus year training/employee development experience.
- BA or higher
- Must have excellent written and oral communication skills.
- Experience with LMS systems with Captivate or Articulate
- Strong communication and facilitation skills are required.
- Ability to lead and motivate teams.
- Strong computer skills in Microsoft Word, Excel and Power Point.
- Ability to create and understand needs assessments, assessment techniques, adult learning theories, and measurement and evaluation models is also plus.
- Demonstrated knowledge of effective training delivery techniques is required.
- Ability to travel to all branch locations domestic and international
IND123
Source: http://jobs.jobvite.com/convergent/job/oKy74fwd
|
| Apr 17, 2017 |
| Director of Employee Development - Renton |
| Convergent - Renton |
| Quick View | Show Me The Details |
Description
SUMMARY
- The Director of Employee Development manages the Convergent University training program to improve development of our staff. They are responsible for managing Talent Development tracking, reporting and planning for Management and Professional Staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Identify and develop talent to build bench strength throughout company
- Develop Convergent University program to provide training development to agents, leads, supervisors and management staff.
- Develop and deliver curriculum, for management staff development
- Assess and respond to the learning needs of Convergent management staff across all departments and locations.
- Work with HR VP on succession planning and high potential development based on 9 Box distribution
- Coordinate resources to develop technical, operational, interpersonal and leadership skills of Convergent management and professional staff.
- Facilitate and support individual development plans for Convergent management staff.
- Support corporate initiatives through research, resource development, and training delivery.
- Consult with and advise management staff regarding leadership challenges.
- Provide individual coaching as needed for management staff
- Enhance Convergent culture through initiatives and events that reflect our core values.
- Build relationships throughout the company through regular contact with management staff.
- Travel regularly to branch offices to provide training and support to management staff.
- Assist the Leadership Team with projects and initiatives as needed.
- Plan, organize and facilitate on and off-site trainings.
ADDITIONAL RESPONSIBILITIES
- Continually evaluate training for effectiveness by establishing measurement systems and implementing improvements.
- Provide the appropriate member of management with the results of any completed staff training session, detailing individual results, needs, weaknesses and strengths.
- Learn and utilize accelerated training techniques.
- Manage the Convergent University program and teach courses in area of expertise.
- Incorporate Convergent’s core values into all leadership training programs and ensure that these core values are being adopted.
EXPERIENCE/KNOWLEDGE/SPECIALIZED TRAINING REQUIRED
- Five plus year training/employee development experience.
- BA or higher
- Must have excellent written and oral communication skills.
- Experience with LMS systems with Captivate or Articulate
- Strong communication and facilitation skills are required.
- Ability to lead and motivate teams.
- Strong computer skills in Microsoft Word, Excel and Power Point.
- Ability to create and understand needs assessments, assessment techniques, adult learning theories, and measurement and evaluation models is also plus.
- Demonstrated knowledge of effective training delivery techniques is required.
- Ability to travel to all branch locations domestic and international
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/oau74fwz
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| Apr 17, 2017 |
| Sales Account Executive - Draper |
| Convirza - Draper |
| Quick View | Show Me The Details |
Compensation $35,000 to $40,000 Annually (plus commission)
Benefits Offered Vision, Medical, Life, Dental, 401K
Employment Type Full-Time
Job Code: SLS-1702-SAE
Convirza is in a phase of significant growth and change. The Sales Account Executive will be responsible for identifying business opportunities and prospects as well as researching and analyzing sales options. This position will be located in Draper, UT.
RESPONSIBILITIES & DELIVERABLES:
The Sales Account Executive at Convirza will:
Provide Demos of Convirza’s world-class products and services
Qualify leads to determine the appropriate products and pricing for the customer
Provide pre-sale customer service to potential clients
Provide limited post-sale customer service on all accounts as needed to successfully hand customers off to other Convirza departments
Train customers on how to use the tools and services we provide
And perform other duties as assigned
REQUIREMENTS:
Willingness to learn Convirza’s sales philosophy and apply it consistently as a model for our customers
3-5 years’ software sales experience
Track record of demonstrated success in a sales position
Must have a closer mentality
Additional experience with Marketing Agencies useful but not required
Ability to complete deliverables in a timely manner with high level of class and finesse
Driven and success-oriented
Customer service focus
Excellent communication skills, both oral and written
Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary
Source: https://www.ziprecruiter.com/jobs/convirza-214f8552/sales-account-executive-23eb0d8e?same_org_id=1&widgetlink=1
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| Apr 14, 2017 |
| National Sales Executive - Atlanta |
| Convergent - Atlanta |
| Quick View | Show Me The Details |
Description
Nationwide Commercial Collection Agency seeks a New England based sales rep for business development.
- No territory restrictions.
- Position requires the discipline necessary to work from home.
- Experience in collection sales required; commercial is preferred but will consider a candidate with strong consumer experience.
- College degree a plus.
- Salary plus commissions.
If you consider yourself hard working and self motivated please send your resume and base salary requirements to resumes@convergentusa.com.
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/oNF64fwm
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| Apr 13, 2017 |
| National Sales Executive - Dallas |
| Convergent - Dallas |
| Quick View | Show Me The Details |
Description
Nationwide Commercial Collection Agency seeks a New England based sales rep for business development.
- No territory restrictions.
- Position requires the discipline necessary to work from home.
- Experience in collection sales required; commercial is preferred but will consider a candidate with strong consumer experience.
- College degree a plus.
- Salary plus commissions.
If you consider yourself hard working and self motivated please send your resume and base salary requirements to resumes@convergentusa.com.
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/oTF64fws
|
| Apr 13, 2017 |
| Senior Accountant - Draper |
| Convirza - Draper |
| Quick View | Show Me The Details |
Benefits Offered Vision, Medical, Life, Dental, 401K
Employment Type Full-Time
Senior Accountant - Job Code BA-1701-SAC
Convirza is looking for a Senior Accountant to join our team! You will be responsible for preparing and analyzing financial records for our company. This role will report to the VP of Business Operations.
Responsibilities:
- Prepare and examine accounting records, financial statements, taxes, and other financial reports
- Develop and analyze reporting for business operations and budgets
- Perform audits, ensuring adherence to standard requirements
- Create new processes to improve financial efficiency
- Report analysis and findings to management team
- Ensure that AR and AP transactions are completed in a timely manner
- Take over day to day accounting responsibilities from VP
- Reduce average collections times by implementing effective and comprehensive collections strategy and systems
- Perform other duties as assigned
Qualifications:
- Previous experience in accounting or other related fields -- multiple years in accounting positions, preferably in SaaS environment preferred.
- Accounting degree preferred.
- Discretion in dealing with confidential and delicate materials and information including company financials, employee compensation and benefits.
- Fundamental knowledge of GAAP
- Self-starter who owns tasks and assignments and who takes initiative and uses creativity to accomplish them.
- Understanding of basic Accounting and Payroll principles and methods.
- Experience with Quickbooks and/or other accounting software packages required.
- Experience with CRMs and Business Intelligence tools preferred.
- Solid base with Microsoft Excel (high proficiency preferred).
- Familiarity with Google Docs office suite preferred.
- Analytical thinker with working knowledge of business practices in Marketing, Sales, and Sales Performance arenas preferred.
- Strong interpersonal and organizational skills.
- Possess a high standard of integrity and commitment to quality of work.
- Must be comfortable working for a company with strong values and high energy.
- Ability to build effective reports outlining findings and present them to company management as requested.
- Customer service focus, both with internal and external customers.
- Excellent communication skills, both oral and written.
- Experience with current computer accounting programs and reporting tools
- Detail and deadline-oriented
- Strong analytical and problem solving skills
- Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary.
Source: https://www.ziprecruiter.com/jobs/convirza-214f8552/senior-accountant-593f4fb9?same_org_id=1&widgetlink=1
|
| Apr 10, 2017 |
| Call Center Specialist - San Antonio |
| Convergent - San Antonio |
| Quick View | Show Me The Details |
Description
Come join our thriving team!
Build Your Future; Unlimited Bonus Potential!
Full-time with Benefits package available; 401K, Health, Vision, Dental!
Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.
We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.
Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.
Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.
Responsibilities:
Customer Service Representatives take approximately 75-100 incoming calls per day.
Requirements:
- Ability to sit or stand at your desk for at least 90% of your work day
- Must be flexible to work between the hours of alternating schedules
- Must pass background and drug screen
- Required to type a minimum of 25 WPM or more
- Cannot request time off during first 90 days
- Available for overtime during peak season
- Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential
Experience:
- Call center experience preferred but not required
- Strong customer service
- Computer skills
- Quick learner
Knowledge and Skills:
- High School Diploma/GED
- Excellent interpersonal skills and integrity
- Professional phone etiquette
- Positive attitude
- Ability to solve problems
- Work well in a team/competitive environment
- Negotiating skills
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/oni04fwt
|
| Apr 7, 2017 |
| Operations Manager - |
| VIPdesk Connect - |
| Quick View | Show Me The Details |
Description
Summary: The Operations Manager is responsible for leading the team and running the day-to-day operations for a large customer service program for a large client program. The Operations Manager is also the primary contact for key client relationships and manages the fulfillment of all program deliverables. The Operations Manager leads program development efforts, acting as the single point of contact, anticipating and responding to client needs and expectations. The Operations Manager is responsible for ensuring client program elements are executed and service delivery contractual requirements are met. This position is responsible for overall program management, reporting, performance metric tracking and analysis, and ensuring a best-in-class customer experience. This program includes extensive metric management that includes a strong sales component. The Operations Manager serves as an integral part of the Operations’ teams, and acts as a liaison with other departments including Technology, People & Culture, Recruiting and the Leadership Team. This management position requires strong leadership, technical, communications skills and extensive experience in developing people and running the operations of an outsourced contact center environment. This role requires a proactive approach to managing projects, team member cohesiveness, and team relationships.
Essential Responsibilities include the following:
Client Relationship Management
- Fosters proactive client relationships on a daily basis
- Responsible for developing and maintaining client forecasting and staffing plans
- Leads conference calls and meetings with client
- Prepares comprehensive Quarterly Business Reviews (PPTs) and presents to the client in person each quarter
- Develops and executes on program strategy, objectives and contract requirements
- Works closely with the VP Operations to ensure that the structure of the program is aligned with client expectations
- Understands client’s business, industry and competitive landscape and develops client program to enhance objectives
- Looks for new opportunities to expand business with clients, and ensures all efforts are made to maintain the size and scope of the existing program
Leadership
- Provides clear vision for the team and team member development
- Provides daily support and guidance to a team of Service Leaders- ensuring the best leaders are in place with the right skills necessary to support the Brand Ambassadors
- Works with the team to establish annual and quarterly goals (rocks)
- Works with the team to incorporate client contract requirements into the priorities
- Establishes key metrics for Service Leaders and Brand Ambassadors- publishes metric results
- Fosters the VIPdesk Connect supportive culture- through communication and encouragement (vs. micro management)
- Participates fully in the VIPdesk Connect Leadership Team ensuring the teams voice is heard
- Ensures VIPdesk Connect is meeting client agreed upon contractual obligations
- Initiates sessions with Brand Ambassadors, one-on-one or in groups, to conduct or participate in coaching sessions, motivate the team, roll out new initiatives, and other program objectives as required
- Holds a daily 10 min. team huddle with the Service Leaders
- Holds weekly team meetings with Service Leaders to review client, program, and individual projects and expectations
- Works with Service Leaders to track effective coaching techniques
- Leads cross functional teams to achieve client objectives
- Other responsibilities as assigned
Program Management
- Develops KPI measurements for the Brand Ambassadors that meet and exceed client requirements
- Develops retention strategies and action plans to drive program improvement, and is responsible for reporting on those results
- Manages overall client program communications, as well as internal execution of client program information
- Provides clients with extensive metric reporting and analysis daily/weekly/monthly
- Provides internal summary and assessment of performance metrics daily/weekly/monthly
- Reviews calls and participates in client quality calibration sessions
- Provides quality reporting for the client program
- Manages program service levels to ensure the contract requirements are met
- Oversees contractual compliance
- Overseas all aspects of the delivery of training for the program- to include new team member training as well as ongoing refresher training sessions
Qualifications:
- Bachelor’s Degree or equivalent experience
- 5+years of experience in outsourced call center operations experience
- Proven experience running a call center operation for a team of ~100 agents (Brand Ambassadors)
- Extensive experience managing metrics and comprehensive data reporting
- Experience interfacing with clients daily and their senior management - Client management experience required
- Home Improvement industry experience a plus
- Call center analytics experience essential
- Proficient in Microsoft Office – Word, Excel and PPT- Excel skills are critical
- Exceptional verbal and written communication skills
- Highly energetic with excellent rapport-building
- Excellent project management and problem-solving skills
- Available after hours and for business travel as needed- travel 5 trips per year
- Highly self-motivated and able to effectively manage team members as well as multiple tasks
- Detail oriented
- Ability to empower and motivate leaders
- Ability to work independently towards company and departmental objectives, meet deadlines and report to management team and client
- Able to successfully pass a credit, criminal, and employment reference security check
VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V
Source: http://jobs.jobvite.com/vipdeskconnect/job/oHw44fw5
|
| Apr 6, 2017 |
| Bilingual Customer Service Representative (English/Spanish) - Houston |
| Convergent - Houston |
| Quick View | Show Me The Details |
Description
Come join our thriving team!
Build Your Future; Unlimited Bonus Potential!
Full-time with Benefits package available; 401K, Health, Vision, Dental!
Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.
We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.
Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.
Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.
Responsibilities:
Bilingual Collectors are responsible for calling 200-400 people a day regarding past due accounts and securing payments.
Requirements:
- Call debtors to secure payments on past due accounts
- Miscellaneous duties as assigned
- Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations
Qualifications:
- Fluent in Spanish
- High School diploma or equivalent
- FDCPA knowledge preferred
- Type at least 35WPM
- Professional phone etiquette
- Solid negotiating skills
- Ability to multitask
- Strong interpersonal and integrity
- Positive attitude
- Ability to problem solve
- Maintain confidentiality
Physical Requirements:
- Remain in a stationary position 95% of the time
- Occasionally move about inside the office to access office machinery etc.
- Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
- Must be able to exchange accurate information over the phone and in person
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/oQm44fw4
|
| Apr 6, 2017 |
| Customer Service Representative - Houston |
| Convergent - Houston |
| Quick View | Show Me The Details |
Description
Come join our thriving team!
Build Your Future; Unlimited Bonus Potential!
Full-time with Benefits package available; 401K, Health, Vision, Dental!
Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.
We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.
Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.
Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.
Requirements:
- 1+ years collections and/or call center experience
- Ability to sit or stand at your desk for at least 90% of you work day
- Must be flexible to work between the hours of 6:00am and 9:00pm
- Stable work history
- Clean background
- Required to type 25 WPM or more
- Cannot request time off during first 90 days
- Available for overtime
- Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential
Knowledge and Skills:
- High School Diploma/GED
- Excellent interpersonal skills and integrity
- Professional phone etiquette
- Positive attitude
- Ability to solve problems
- Work well in a team/competitive environment
- Negotiating skills
- FDCPA knowledge is a plus
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/oPm44fw3
|
| Apr 6, 2017 |
| Call Center Agent - San Antonio |
| Convergent - San Antonio |
| Quick View | Show Me The Details |
Description
Come join our thriving team!
Build Your Future; Unlimited Bonus Potential!
Full-time with Benefits package available; 401K, Health, Vision, Dental!
Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.
We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.
Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.
Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.
Responsibilities:
Customer Service Agents take approximately 75-100 incoming calls per day.
Requirements:
- Ability to sit or stand at your desk for at least 90% of your work day
- Must be flexible to work between the hours of alternating schedules
- Must pass background and drug screen
- Required to type a minimum of 25 WPM or more
- Cannot request time off during first 90 days
- Available for overtime during peak season
- Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential
Experience:
- Call center experience preferred but not required
- Strong customer service
- Computer skills
- Quick learner
Knowledge and Skills:
- High School Diploma/GED
- Excellent interpersonal skills and integrity
- Professional phone etiquette
- Positive attitude
- Ability to solve problems
- Work well in a team/competitive environment
- Negotiating skills
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/ooi04fwu
|
| Apr 6, 2017 |
| Call Center Representative - San Antonio |
| Convergent - San Antonio |
| Quick View | Show Me The Details |
Description
Come join our thriving team!
Build Your Future; Unlimited Bonus Potential!
Full-time with Benefits package available; 401K, Health, Vision, Dental!
Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.
We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.
Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.
Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.
Requirements:
- Ability to sit or stand at your desk for at least 90% of your work day
- Must be flexible to work between the hours of alternating schedules
- Must pass background and drug screen
- Required to type a minimum of 25 WPM or more
- Cannot request time off during first 90 days
- Available for overtime during peak season
- Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential
Experience:
- Call center experience preferred but not required
- Strong customer service
- Computer skills
- Quick learner
Knowledge and Skills:
- Must work well in team settings and have the ability to problem solve, negotiate, and multitask.
- Organizational skills and verbal and written communication skills are a must.
- High School Diploma/GED
- Excellent interpersonal skills and integrity
- Professional phone etiquette
- Positive attitude
- Ability to solve problems
- Work well in a team/competitive environment
- Negotiating skills
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/oFp44fwW
|
| Apr 6, 2017 |
| Customer Service Rep - San Antonio |
| Convergent - San Antonio |
| Quick View | Show Me The Details |
Description
Come join our thriving team!
Build Your Future; Unlimited Bonus Potential!
Full-time with Benefits package available; 401K, Health, Vision, Dental!
Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.
We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.
Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.
Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.
Responsibilities:
Customer Service Representatives take approximately 75-100 incoming calls per day.
Requirements:
- Ability to sit or stand at your desk for at least 90% of your work day
- Must be flexible to work between the hours of alternating schedules
- Must pass background and drug screen
- Required to type a minimum of 25 WPM or more
- Cannot request time off during first 90 days
- Available for overtime during peak season
- Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential
Experience:
- Call center experience preferred but not required
- Strong customer service
- Computer skills
- Quick learner
Knowledge and Skills:
- High School Diploma/GED
- Excellent interpersonal skills and integrity
- Professional phone etiquette
- Positive attitude
- Ability to solve problems
- Work well in a team/competitive environment
- Negotiating skills
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/odw44fwB
|
| Apr 6, 2017 |
| Bilingual Call Center Rep (English/Spanish) - Houston |
| Convergent - Houston |
| Quick View | Show Me The Details |
Description
Come join our thriving team!
Build Your Future; Unlimited Bonus Potential!
Full-time with Benefits package available; 401K, Health, Vision, Dental!
Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.
We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.
Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.
Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.
Responsibilities:
Bilingual Collectors are responsible for calling 200-400 people a day regarding past due accounts and securing payments.
Requirements:
- Call debtors to secure payments on past due accounts
- Miscellaneous duties as assigned
- Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations
Qualifications:
- Fluent in Spanish
- High School diploma or equivalent
- FDCPA knowledge preferred
- Type at least 35WPM
- Professional phone etiquette
- Solid negotiating skills
- Ability to multitask
- Strong interpersonal and integrity
- Positive attitude
- Ability to problem solve
- Maintain confidentiality
Physical Requirements:
- Remain in a stationary position 95% of the time
- Occasionally move about inside the office to access office machinery etc.
- Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
- Must be able to exchange accurate information over the phone and in person
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/o4X44fwT
|
| Apr 5, 2017 |
| Call Center Representative - Houston |
| Convergent - Houston |
| Quick View | Show Me The Details |
Description
Come join our thriving team!
Build Your Future; Unlimited Bonus Potential!
Full-time with Benefits package available; 401K, Health, Vision, Dental!
Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.
We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.
Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.
Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.
Requirements:
- 1+ years collections and/or call center experience
- Ability to sit or stand at your desk for at least 90% of you work day
- Must be flexible to work between the hours of 6:00am and 9:00pm
- Stable work history
- Clean background
- Required to type 25 WPM or more
- Cannot request time off during first 90 days
- Available for overtime
- Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential
Knowledge and Skills:
- High School Diploma/GED
- Excellent interpersonal skills and integrity
- Professional phone etiquette
- Positive attitude
- Ability to solve problems
- Work well in a team/competitive environment
- Negotiating skills
- FDCPA knowledge is a plus
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/oeW44fw2
|
| Apr 5, 2017 |
| Collection Manager - Houston |
| Convergent - Houston |
| Quick View | Show Me The Details |
Description
Come join our thriving team!
Build Your Future; Unlimited Bonus Potential!
Full-time with Benefits package available; 401K, Health, Vision, Dental!
Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.
We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.
The Collections Manager is responsible for monitoring and driving the collection floor, as well as handling collection floor problems, reviews, collector training, interviewing, hiring, staffing, monitoring of supervisors and implementing company policies and procedures. Resolves problems and makes recommendations for improving account handling process.
Responsibilities:
- Constantly motivates group. Responsible for ensuring that optimum performance is being attained from collection supervisors and collectors within the group. Gives managerial floor presence and steps in when law violations or debtor calls get out of hand.
- Frequent meeting with collectors and other management to determine the training needs of all collectors.
- Monitors and guides Training Supervisor and administers training as needed. Ensures supervisors are conducting and maintaining training summaries.
- Responsible for teaching and determining the proficiency of their assigned collectors in the collection laws, desk management, company computer system, policies and procedures.
- Reports any violations in collection laws, company collection or personnel policies to the Director of Operations.
- Handles interviewing, hiring & firing for their department.
- Maintain thorough attendance and tardiness records for their employees in the group. Follow the company attendance policy.
- Learn and have a thorough knowledge of the company systems.
- Continually reviews collector activity, phone reports and goal sheets to identify areas training would help improve a collector’s performance.
- Assists with client audits and visits
- Attends and handles client conference calls
- Responsible for Operational Client Reporting-producing, updating, and sending to clients as required.
- Recommends raises and promotional reviews with Director of Operations for approval. Tracks all salaries.
- Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations
- Miscellaneous duties as assigned
Experience/ Knowledge and Skills:
- High school diploma or equivalent
- 5 years major collection experience
- 3 years in a management role
- Excellent oral and written communication skills
- Strong leadership skills
- Knowledge of FDCPA and state laws
- Able to change direction as needed in order to meet the needs of customers; both internal and external.
- Can work under pressure and assist where required in meeting critical deadlines
- Capable of maintaining confidentiality
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/obX44fw0
|
| Apr 5, 2017 |
| Collection Manager - Houston |
| Convergent - Houston |
| Quick View | Show Me The Details |
Description
Come join our thriving team!
Build Your Future; Unlimited Bonus Potential!
Full-time with Benefits package available; 401K, Health, Vision, Dental!
Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.
We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.
The Collections Manager is responsible for monitoring and driving the collection floor, as well as handling collection floor problems, reviews, collector training, interviewing, hiring, staffing, monitoring of supervisors and implementing company policies and procedures. Resolves problems and makes recommendations for improving account handling process.
Responsibilities:
- Constantly motivates group. Responsible for ensuring that optimum performance is being attained from collection supervisors and collectors within the group. Gives managerial floor presence and steps in when law violations or debtor calls get out of hand.
- Frequent meeting with collectors and other management to determine the training needs of all collectors.
- Monitors and guides Training Supervisor and administers training as needed. Ensures supervisors are conducting and maintaining training summaries.
- Responsible for teaching and determining the proficiency of their assigned collectors in the collection laws, desk management, company computer system, policies and procedures.
- Reports any violations in collection laws, company collection or personnel policies to the Director of Operations.
- Handles interviewing, hiring & firing for their department.
- Maintain thorough attendance and tardiness records for their employees in the group. Follow the company attendance policy.
- Learn and have a thorough knowledge of the company systems.
- Continually reviews collector activity, phone reports and goal sheets to identify areas training would help improve a collector’s performance.
- Assists with client audits and visits
- Attends and handles client conference calls
- Responsible for Operational Client Reporting-producing, updating, and sending to clients as required.
- Recommends raises and promotional reviews with Director of Operations for approval. Tracks all salaries.
- Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations
- Miscellaneous duties as assigned
Experience/ Knowledge and Skills:
- High school diploma or equivalent
- 5 years major collection experience
- 3 years in a management role
- Excellent oral and written communication skills
- Strong leadership skills
- Knowledge of FDCPA and state laws
- Able to change direction as needed in order to meet the needs of customers; both internal and external.
- Can work under pressure and assist where required in meeting critical deadlines
- Capable of maintaining confidentiality
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/oiX44fw7
|
| Apr 5, 2017 |
| Collections Representative - Houston |
| Convergent - Houston |
| Quick View | Show Me The Details |
Description
Come join our thriving team!
Build Your Future; Unlimited Bonus Potential!
Full-time with Benefits package available; 401K, Health, Vision, Dental!
Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.
We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.
Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training.
Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.
Requirements:
- 1+ years collections and/or call center experience
- Ability to sit or stand at your desk for at least 90% of you work day
- Must be flexible to work between the hours of 6:00am and 9:00pm
- Stable work history
- Clean background
- Required to type 25 WPM or more
- Cannot request time off during first 90 days
- Available for overtime
- Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential
Knowledge and Skills:
- High School Diploma/GED
- Excellent interpersonal skills and integrity
- Professional phone etiquette
- Positive attitude
- Ability to solve problems
- Work well in a team/competitive environment
- Negotiating skills
- FDCPA knowledge is a plus
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/ouY44fwk
|
| Apr 5, 2017 |
| Collections Supervisor - Houston |
| Convergent - Houston |
| Quick View | Show Me The Details |
Description
Come join our thriving team!
Build Your Future; Unlimited Bonus Potential!
Full-time with Benefits package available; 401K, Health, Vision, Dental!
Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.
We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.
Responsibilities:
The Collections Supervisor is the primary person to assist employees with daily collection questions and concerns, conducting investigations, issuing corrective action or terminations as necessary. The Collections Supervisor will direct the Collections Lead in training and mentoring all employees.
Requirements:
- Coordinates maximum coverage within the assigned group to ensure completion of daily tasks.
- Reviews processes for efficiency and makes process updates and improvements.
- Participates in the interviewing and hiring process
- Issues corrective action/termination as necessary
- Sets a positive example.
- Follows all rules set forth in the Convergent Employee Handbook and leads by example.
- Motivates staff and maintains a team atmosphere.
- Ensure all work is performed in compliance with Company Policies, client mandates as well as local, state and federal collections laws and regulations
- Miscellaneous duties as assigned.
Qualifications:
- High school diploma or equivalent
- 2 years of collections experience
- 1 year collections lead experience
- Excellent oral and written communication skills
- Strong leadership skills
- Knowledge of FDCPA and state laws
- Able to change direction as needed in order to meet the needs of customers; both internal and external.
- Can work under pressure and assist where required in meeting critical deadlines
- Capable of maintaining confidentiality
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/o8X44fwX
|
| Apr 5, 2017 |
| Collections Supervisor - Houston |
| Convergent - Houston |
| Quick View | Show Me The Details |
Description
Come join our thriving team!
Build Your Future; Unlimited Bonus Potential!
Full-time with Benefits package available; 401K, Health, Vision, Dental!
Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.
We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.
Responsibilities:
The Collections Supervisor is the primary person to assist employees with daily collection questions and concerns, conducting investigations, issuing corrective action or terminations as necessary. The Collections Supervisor will direct the Collections Lead in training and mentoring all employees.
Requirements:
- Coordinates maximum coverage within the assigned group to ensure completion of daily tasks.
- Reviews processes for efficiency and makes process updates and improvements.
- Participates in the interviewing and hiring process
- Issues corrective action/termination as necessary
- Sets a positive example.
- Follows all rules set forth in the Convergent Employee Handbook and leads by example.
- Motivates staff and maintains a team atmosphere.
- Ensure all work is performed in compliance with Company Policies, client mandates as well as local, state and federal collections laws and regulations
- Miscellaneous duties as assigned
Qualifications:
- High school diploma or equivalent
- 2 years of collections experience
- 1 year collections lead experience
- Excellent oral and written communication skills
- Strong leadership skills
- Knowledge of FDCPA and state laws
- Able to change direction as needed in order to meet the needs of customers; both internal and external.
- Can work under pressure and assist where required in meeting critical deadlines
- Capable of maintaining confidentiality
If you are interested in this position, please submit your resume to Susana Belfield. You must be in your current position at least 6 months, have no more than 4 attendace occurrences and no current Corrective Action on file (Written or above).
*CB
IND123
Source: http://jobs.jobvite.com/convergent/job/oYX44fwN
|
| Apr 5, 2017 |
| Channel & Account Executive - |
| Teleforge Communications - |
| Quick View | Show Me The Details |
The Channel & Account Executive
Job Description
The Channel & Account Executive is the catalyst behind our success as an organization. As a consultative sales professional, the Channel & Account Executive is responsible for driving revenue growth and bringing in net new business from prospects and current customers. Account Executives help solve the business needs of prospects and customers by aligning those needs and objectives with Forge solution(s). Channel & Account Executives own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.
Key Responsibilities:
• Manage and close Forge sales opportunities through forecasting, account resource allocation, account strategy, and planning
• Exceed growth targets with customer acquisition through networking based presentations to managing product positioning, and strategies
• Increase pipeline through demand generation and targeted campaigns to new and existing customers
• Learn and maintain in-depth knowledge of Forge Commercial products and technologies, competitors, industry trends
• Architect Forge Commercial-based solutions to client’s requirements
• Develop and maintain competitive knowledge on industries and products to leverage in the sales cycle
Desirable Skills:
Diploma in Sales/Marketing
5+ years of sales experience in the Telco / Saas industries
Proven ability to manage complex sales cycle, with a track record of successful revenue attainment
Excellent communication / account management / negotiating / closing skills with customers / strong organizational skills and a self-starter
About Us:
Teleforge is a market leader in the Customer Engagement Industry and specializes specifically in advance call center engagement software and workflow systems. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes, being the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys. With having enormous scale when it comes to usage-based commodities. This makes Teleforge a very big voice wholesaler having interconnects with all the different networks, whereby we can also offer you carrier grade quality voice calls at extremely competitive prices. Teleforge is an equal opportunity employer committed to diversity in the workplace.
Industry: Telephony
Primary Location: Gauteng
Work Location: Midrand
Job Type: Full-time.
Send your CV to recruitment@teleforge.co.za.
Source: http://teleforge.co.za/career-opportunities/channel-account-executive/
|
| Apr 4, 2017 |
| Human Resource Manager - |
| Teleforge Communications - |
| Quick View | Show Me The Details |
Human Resource Manager
Employer Description
Teleforge is the dominant market leader in onsite/cloud customer engagement technology. We enable companies to engage their customers and employees by providing context and a holistic view of all interactions, and with powerful business intelligence create measurable business value.
Job Description
You will be responsible for the following function:
Candidate Requirements
- recruiting and staffing;
- organizational departmental planning;
- performance management and improvement systems;
- organization development;
- employment and compliance to regulatory concerns regarding employees;
- employee onboarding, development, needs assessment, and training;
- policy development and documentation;
- employee relations;
- company-wide committee facilitation;
- company employee and community communication;
- compensation and benefits administration;
- employee safety, welfare, wellness and health;
Qualifications
- Minimum of a Bachelor’s degree or equivalent in Human Resources, Business, or Organization Development.
- A minimum of three years of progressive leadership experience in Human Resources positions.
- Specialized experience in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive labour relations, preferred.
- Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement, preferred.
- Possess ongoing affiliations with leaders in successful companies and organizations that practice effective Human Resources Management.
Skills
You will need to be/have:
- The ability to deal with difficult situations
- Diplomacy, patience, adaptability and strong communication skills
- Strategic and commercial business insight
- Knowledge of South African employment legislation
- An understanding of the importance of confidentiality
- Industry:Telephony
Primary Location: Gauteng
Work Location: Midrand
Job Type: Full-time. - Send your CV to recruitment@teleforge.co.za
Source: http://teleforge.co.za/career-opportunities/human-resource-manager/
|
| Apr 4, 2017 |
| Receptionist/Administrative Officer - |
| Teleforge Communications - |
| Quick View | Show Me The Details |
Receptionist/Administrative Officer
Job Purpose
To provide client centric reception services to the business to support the achievement of business objectives.
Job Responsibilities
- Receive and direct visitors by being professional and client centric.
- Deal with client needs by directing calls, handling queries and general assistance.
- To handle general customer relations by sending out customer satisfactory surveys
- Data capturing of client information on customer relation management system online
- Maintenance of customer information, documentation online and Dropbox
- General administrative roles consisting of filing, general orders, stationary orders, meetings etc.
- Ensure smooth running of meetings by co-ordinating boardroom bookings, catering and preparing rooms.
- Ensure documentation are up to date and all in accordance to the regulations
Essential Qualifications
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Diploma: Secretarial, Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
1 - 2 years secretarial or administration
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis and capturing
- Customer relations skills
- Microsoft Office
- Policies and procedures
- Vision and strategy
- Relevant regulatory knowledge
- Business writing skills
Behavioural Competencies
- Continuous Learning
- High-Impact Communication
- Contributing to Team Success
- Decision Making
- Work Standards
- Building Trusting Relationships
- Planning, Organizing, Capturing
Salary & Benefits
Market related
Send your CV to recruitment@teleforge.co.za
Closing Date: 28 February 2017
Source: http://teleforge.co.za/career-opportunities/receptionist-administrative-officer/
|
| Apr 4, 2017 |
| Senior Engineer / Level 3 - |
| Teleforge Communications - |
| Quick View | Show Me The Details |
Job Appointment for Forge Group
Closing Date: 28 February 2017
Senior Engineer / Level 3
Summary
A Senior Engineer will be responsible for the implementation and support of the Forge Group’s voice infrastructure. An ideal candidate would possess a solid background in the implementation, maintenance and troubleshooting of hosted and on-site VoIP PBX solutions. Candidate would have worked on fairly large scale VoIP networks/rollouts in the past, with experience in Asterisk-based systems a bonus.
Candidate should also be able to be involved in voice projects through all phases including initial needs analysis, formulating designs and solutions, implementation and documentation.
The candidate will also be required to provide assistance and training where necessary to lower-level engineers in the troubleshooting and resolution of issues.
Key Responsibilities
- Resolution of high priority tickets as Level 3 engineer
- Monitoring and maintenance of on-site and cloud hosted PBX systems
- Providing feedback on resolution of issues
- Quality assurance on new implementations
- Training and management of Level 1 and Level 2 engineers
- Project management for technical department and high priority projects
Desirable Skills
- Matric / Grade 12 / National Senior Certificate
- Degree/Diploma in a relevant field
- Linux Administration (Red Hat & Debian)
- A+ & N+
- Cisco / Mikrotik training
- 3 - 5 years’ experience in the telecommunications industry
- Virtualization (Proxmox)
- Asterisk / Other VOIP Systems
- Vicidial
- Any other telephony experience, PRI’s etc.
Behavioural Competencies
- Self-Managed
- Good work ethic
- Good communication skills
- Decision Making
- Team player
- Innovative & creative thinker
- Able to work well under pressure
- Reliable & trustworthy
About us
Forge Group is a dominant market leader in the Customer Engagement Industry and specializes specifically in advance call center engagement software and workflow systems. Forge powers millions customer experiences of 100s large call centers and enterprises. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes, being the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With having enormous scale when it comes to usage-based commodities, like voice minutes and SMSs. This makes Forge a very big voice wholesaler having interconnects with all the different networks, whereby we can also offer you carrier grade quality voice calls at extremely competitive prices.
Forge Group is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.
Primary Location: Gauteng
Work Location: Midrand
Schedule: Employee
Job Type: Full-time
Job Specification
- Own reliable transport
- Driver’s license
- Must be able to travel if necessary
- R30 000 CTC neg. + Medical aid, Pension fund, Healthy gym benefits
Source: http://teleforge.co.za/career-opportunities/senior-engineer-level-3/
|
| Apr 4, 2017 |
| Sales Brand Ambassador - HomeAdvisor Full Time - |
| VIPdesk Connect - |
| Quick View | Show Me The Details |
Description
This full-time telecommuting position is available in the following states: AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, TX, UT, and VA.
Who Are We?
At VIPdesk Connect, Inc., we do more than provide exceptional outsourced customer service to our clients. We ensure a tailored-fit experience for each client, recognizing their specific needs and matching qualified professionals to the respective program. Our services include customer service, social media management, back office support and virtual customer experience consulting. Our mission is to provide talented and amazing people the opportunity to live the brands they love – so that we can create raving fans for admired brands.
What Makes Us Stand Out?- Our team is comprised of a talented and passionate group of individuals who span across the nation
- All of our amazing Sales Brand Ambassadors telework from the comfort of their secure home office
- Paid training in a virtual classroom with a live trainer
- We only work with clients who embrace the same culture and values as we do
What is HomeAdvisor, and What Does a HomeAdvisor Sales Brand Ambassador Do?
HomeAdvisor is the nation’s largest online home improvement marketplace that provides a free service to homeowners with the tools and resources they need to complete their home improvement, maintenance and repair projects. With HomeAdvisor connecting more than 30 million homeowners to their network of over 100,000 pre-screened home service professionals, the Sales Brand Ambassador is responsible for assisting their customers via phone, e-mail and/or chat by assessing customer needs, schedule appointments and/or refer them to the applicable pre-screened home-improvement contractor in their area. The Sales Brand Ambassador will use a variety of resources and information to assist customers in a prompt, professional and concise manner.
Other Duties and Responsibilities Include, but are not limited to:- Utilize upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals for HomeAdvisor
- Attend meetings and trainings as required to obtain new and pertinent information about HomeAdvisor and their products and services
- Apply high-quality customer service guidelines while servicing customers
- Apply HomeAdvisor and VIPdesk Connect policies as applicable whenever interacting with customers.
Sales Brand Ambassador Requirements: - Able to sit at a desk for 95% of each scheduled shift
- Able to work weekend and holiday hours
- Able to successfully pass a criminal and employment reference security check
- Must have a home-office environment, internet connection, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
- One (1) or more year(s) customer service and sales experience
- High school diploma or equivalent
- Must currently live in one of the following states: AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, TX, UT, or VA.
Sales Brand Ambassador Preferred Qualifications:
- Some college preferred
- Knowledge of basic home repair services
- Able to thrive in a performance-based environment and motivated by sales goals and incentives
- Excellent verbal and written communication skills
- Strong computer and internet skills
- Working knowledge of Microsoft Office Suite
- Able to type at least 35 WPM with proper spelling and use of grammar
- Highly adaptable, self-motivated and self-disciplined
- Able to learn and work independently as well as in a team environment
- Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
System and Office Requirements to be provided by the Brand Ambassador**:- Home Office - Home office is in a separate room that is noise-free and has a door with locks.
- File cabinet or desk drawer with lock
- Cross-cut Shredder Machine
- Internet Access – minimum 2.5 Mbps download and 1 Mbps upload without packet loss or delay – DSL, or Cable (dial-up, satellite, and wireless connections are NOT permitted).
- Internet connection must be a wired connection to your computer (wireless not permitted).
- Ability to receive and send faxes.
- Sound card with speakers or USB speakers.
- Anti-Virus Software, Anti-Spyware, & Firewall - Current and regularly updated required.
- USB headset that meets VIPdesk Connect requirements.
- Home Office Computer:
- Windows 10 (32-bit/64-bit):
- 2 GB RAM or higher
- Processor Speed - Dual Core Processor: 2 GHz or higher.
- Windows 8 (32-bit/64-bit):
- 2 GB RAM or higher
- Processor Speed - Dual Core Processor: 1.5 GHz or higher.
- Windows 7 (32-bit/64-bit):
- 1 GB RAM or higher
- Processor Speed - Single Processor: 3 GHz or higher. Dual Core Processor: 1.5 GHz or higher.
- Windows XP, Vista, and Mac are not permitted for this position.
Compensation:- Total compensation averaging $10.00 -12.00/hr (hourly rate of $10.00 per hour plus bonus available based on key metrics). Weekend pay differential @ $11.00/hr base rate.
Available Shift:- Full Time: Mon–Fri, 8:00am–6:00pm ET, Sat–Sun 8:30am–6:30 pm ET
- Full Time: Mon–Sun, 10:30am–8:30pm ET
- Full Time: Mon–Thr, 12:00pm–10:00pm ET, Fri–Sat off, Sun 10:00am–7:00pm ET
VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.
Source: http://jobs.jobvite.com/vipdeskconnect/job/oQU04fwy
|
| Apr 4, 2017 |
| Sales Brand Ambassador - HomeAdvisor Part Time - |
| VIPdesk Connect - |
| Quick View | Show Me The Details |
Description
This part-time telecommuting position is available in the following states: AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, TX, UT, and VA.
Who Are We?
At VIPdesk Connect, Inc., we do more than provide exceptional outsourced customer service to our clients. We ensure a tailored-fit experience for each client, recognizing their specific needs and matching qualified professionals to the respective program. Our services include customer service, social media management, back office support and virtual customer experience consulting. Our mission is to provide talented and amazing people the opportunity to live the brands they love – so that we can create raving fans for admired brands.
What Makes Us Stand Out?- Our team is comprised of a talented and passionate group of individuals who span across the nation
- All of our amazing Sales Brand Ambassadors telework from the comfort of their secure home office
- Paid training in a virtual classroom with a live trainer
- We only work with clients who embrace the same culture and values as we do
What is HomeAdvisor, and What Does a HomeAdvisor Sales Brand Ambassador Do?
HomeAdvisor is the nation’s largest online home improvement marketplace that provides a free service to homeowners with the tools and resources they need to complete their home improvement, maintenance and repair projects. With HomeAdvisor connecting more than 30 million homeowners to their network of over 100,000 pre-screened home service professionals, the Sales Brand Ambassador is responsible for assisting their customers via phone, e-mail and/or chat by assessing customer needs, schedule appointments and/or refer them to the applicable pre-screened home-improvement contractor in their area. The Sales Brand Ambassador will use a variety of resources and information to assist customers in a prompt, professional and concise manner.
Other Duties and Responsibilities Include, but are not limited to:- Utilize upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals for HomeAdvisor
- Attend meetings and trainings as required to obtain new and pertinent information about HomeAdvisor and their products and services
- Apply high-quality customer service guidelines while servicing customers
- Apply HomeAdvisor and VIPdesk Connect policies as applicable whenever interacting with customers.
Sales Brand Ambassador Requirements: - Able to sit at a desk for 95% of each scheduled shift
- Able to work weekend and holiday hours
- Able to successfully pass a criminal and employment reference security check
- Must have a home-office environment, internet connection, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
- One (1) or more year(s) customer service and sales experience
- High school diploma or equivalent
- Must currently live in one of the following states: AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, TX, UT, or VA.
Sales Brand Ambassador Preferred Qualifications:
- Some college preferred
- Knowledge of basic home repair services
- Able to thrive in a performance-based environment and motivated by sales goals and incentives
- Excellent verbal and written communication skills
- Strong computer and internet skills
- Working knowledge of Microsoft Office Suite
- Able to type at least 35 WPM with proper spelling and use of grammar
- Highly adaptable, self-motivated and self-disciplined
- Able to learn and work independently as well as in a team environment
- Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
System and Office Requirements to be provided by the Brand Ambassador**:- Home Office - Home office is in a separate room that is noise free and has a door with locks.
- File cabinet or desk drawer with lock
- Cross-cut Shredder Machine
- Internet Access – minimum 2.5 Mbps download and 1 Mbps upload without packet loss or delay – DSL, or Cable (dial-up, satellite, and wireless connections are NOT permitted).
- Internet connection must be a wired connection to your computer (wireless not permitted).
- Ability to receive and send faxes.
- Sound card with speakers or USB speakers.
- Anti-Virus Software, Anti-Spyware, & Firewall - Current and regularly updated required.
- USB headset that meets VIPdesk Connect requirements.
- Home Office Computer:
- Windows 10 (32-bit/64-bit):
- 2 GB RAM or higher
- Processor Speed - Dual Core Processor: 2 GHz or higher.
- Windows 8 (32-bit/64-bit):
- 2 GB RAM or higher
- Processor Speed - Dual Core Processor: 1.5 GHz or higher.
- Windows 7 (32-bit/64-bit):
- 1 GB RAM or higher
- Processor Speed - Single Processor: 3 GHz or higher. Dual Core Processor: 1.5 GHz or higher.
- Windows XP, Vista, and Mac are not permitted for this position.
Compensation:- Total compensation averaging $10.00 -12.00/hr (hourly rate of $10.00 per hour plus bonus available based on key metrics). Weekend pay differential @$11.00/hr base rate.
Available Shifts:- Part-time: Mon–Sun, 10:00am–5:00 pm ET
- Part Time: Mon–Sat, 4:00 pm–10:00 pm ET; Sun 12:00 pm–7:00 pm ET
- Part Time: Mon–Sat, 5:00 pm–11:00 pm ET; Sun 12:00 pm–7:00 pm ET
- Part-time: Mon–Fri, 6:00 pm–12:00 am ET; Sat 4:00 pm–10:00 pm; Sun 12:00 pm–7:00 pm ET
VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.
Source: http://jobs.jobvite.com/vipdeskconnect/job/omU04fw4
|
| Apr 4, 2017 |
| Human Resources Generalist - Alexandria |
| VIPdesk Connect - Alexandria |
| Quick View | Show Me The Details |
Description
Who Are We?
At VIPdesk Connect, Inc., we do more than provide exceptional outsourced customer service to our clients. We ensure a tailored-fit experience for each client, recognizing their specific needs and matching qualified professionals to the respective program. Our services include customer service, social media management, back office support and virtual customer experience consulting. Our mission is to provide talented and amazing people the opportunity to live the brands they love – so that we can create raving fans for admired brands.
Duties and Responsibilities include, but are not limited to:
- Administration of daily HR operations including Team Member relations, Team Member onboarding, and HRIS management and benefits
- Oversee HR policies and procedures of a rapidly growing team of virtual Team Members and Corporate Team Members
- Manage all aspects of the onboarding process including, but not limited to, tracking and collecting of new Team Member documents, conduct new Team Member orientations, etc.
- Manages compliance with federal and state labor laws across 25 states
- Develop strategies that encourage Team Member engagement, satisfaction, and retention
- Prime administrator of maintaining updated information within ADP Payroll
- Maintains ADP Payroll system for over 170 nation-wide Team Members
- Prepares and manages offer letters to selected candidates utilizing Zenefits
- Ensures that all Team Members complete onboarding paperwork correctly and efficiently
- Provides guidance to managers to ensure proper Team Member relations issues are handled correctly and professionally
- Act as a mediator for in-person and over-the-phone write-ups and terminations
- Advise managers on proper HR methods
- Works closely with the Vice President of Human Resources and the CEO to update company processes, as needed
- Works directly with health and life insurance carriers to ensure invoices are correct and updated, when necessary
- Works closely with the Vice President of Finance to process Payroll via ADP WorkForce Now
- Creates manual adjustments batches for each payroll
- Researches all discrepancies in pay for Team Members
- Effectively compose, edit and update date-sensitive material distributed to new hires
- Experienced in governmental laws and regulations which include EEOC, wage determination, FMLA, HIPAA, COBRA, military leave, ADA, etc.
- Provides concise and accurate information to Team Members regarding VIPdesk Connect benefits including medical, dental, vision, paid leave, life insurance, etc.
- Maintains current and terminated electronic Team Member personnel files, recording data such as addresses, earnings, absences, supervisory reports on performance, and dates of and reasons for terminations
- Verifies employment via telephone, in person, e-mail or postal mail when authorized and requested by credit bureaus, etc.
- Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and Team Member leaves of absence
- Analyzes employment-related data and prepares required reports
- Research and be familiar with the most up-to-date laws and regulations affecting Team Members across the country, and update Company policies and procedures accordingly
- Reviews and updates new hire/current Team Member forms for time sensitivity, grammar, and professional appearance
- Verifies all new hire employment eligibility via E-Verify
Requirements and Preferred Qualifications:
- Considerable knowledge of principles and practices of Human Resources across all specialties
- Excellent interpersonal skills
- Knowledge of federal and multiple states employment law
- A bachelor’s degree and three (3) to five (5) years of Human Resources experience; OR a master’s degree in Human Resources Management and one (1) year of Human Resources experience; OR any similar combination of education and experience
- Experience working in a call center and/or working with a remote staff preferred
- Experience working with ADP Workforce Now preferred
- Professional in Human Resources (PHR) certification preferred
- Excellent verbal and written communication skills
- Able to learn and work independently as well as in a team environment
- Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
- Ability to handle sensitive and confidential information appropriately
- Able to successfully pass a credit, criminal and employment reference security check
VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V
Source: http://jobs.jobvite.com/vipdeskconnect/job/oxV14fwh
|
| Apr 4, 2017 |
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