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Showing 451 to 480 of 584 Postings
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| Call Center Representative - San Antonio |
| ConvergentSan Antonio |
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DescriptionCome join our thriving team! Build Your Future; Unlimited Bonus Potential! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training. Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must. Requirements:
Experience:
Knowledge and Skills:
*CB IND123 Source: http://jobs.jobvite.com/convergent/job/o84S4fwS |
| Apr 4, 2017 |
| Call Center Specialist - Collections - San Antonio |
| ConvergentSan Antonio |
| Quick View | Show Me The Details |
DescriptionCome join our thriving team! Build Your Future; Unlimited Bonus Potential! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training. Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must. Responsibilities: Collection Representative Agents take approximately 75-100 incoming calls per day. Requirements:
Experience:
Knowledge and Skills:
*CB IND123 Source: http://jobs.jobvite.com/convergent/job/oKgq4fwe |
| Apr 4, 2017 |
| Collection Representative - San Antonio |
| ConvergentSan Antonio |
| Quick View | Show Me The Details |
DescriptionCome join our thriving team! Build Your Future; Unlimited Bonus Potential! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training. Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must. Responsibilities: Collection Representative Agents take approximately 75-100 incoming calls per day. Requirements:
Experience:
Knowledge and Skills:
*CB IND123 Source: http://jobs.jobvite.com/convergent/job/ooi04fwu |
| Apr 4, 2017 |
| Customer Service Agent - San Antonio |
| ConvergentSan Antonio |
| Quick View | Show Me The Details |
DescriptionCome join our thriving team! Build Your Future; Unlimited Bonus Potential! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training. Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must. Responsibilities: Collection Representative Agents take approximately 75-100 incoming calls per day. Requirements:
Experience:
Knowledge and Skills:
*CB IND123 Source: http://jobs.jobvite.com/convergent/job/oni04fwt |
| Apr 4, 2017 |
| Customer Service Rep - San Antonio |
| ConvergentSan Antonio |
| Quick View | Show Me The Details |
DescriptionCome join our thriving team! Build Your Future; Unlimited Bonus Potential! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training. Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must. Responsibilities: Customer Service Representatives take approximately 75-100 incoming calls per day. Requirements:
Experience:
Knowledge and Skills:
*CB IND123 Source: http://jobs.jobvite.com/convergent/job/ol0L4fwU |
| Apr 4, 2017 |
| Customer Service Representative - San Antonio |
| ConvergentSan Antonio |
| Quick View | Show Me The Details |
DescriptionCome join our thriving team! Build Your Future; Unlimited Bonus Potential! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Our Team Members will be responsible for negotiating payments to keep customer’s services on or restore services. Our focus is collect outstanding balance and current balance with the customer payment hierarchy and negotiation strategies that are outline in training. Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must. Requirements:
Experience:
Knowledge and Skills:
*CB IND123 Source: http://jobs.jobvite.com/convergent/job/oEN24fwh |
| Apr 4, 2017 |
| Inbound Customer Service Supervisor - San Antonio |
| ConvergentSan Antonio |
| Quick View | Show Me The Details |
DescriptionCome join our thriving team! Build Your Future; Unlimited Bonus Potential! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Responsibilities: Supervise and coordinate the workflow activities and operations of a team of Customer Service Representatives (CSR’s) to meet the volume management target. Monitor, train and coach CSR’s to ensure that they meet and exceed individual and departmental performance objectives. Experience/ Knowledge and Skills:
Qualifications:
*CB IND123 Source: http://jobs.jobvite.com/convergent/job/o5N24fwI |
| Apr 4, 2017 |
| Supervisor - San Antonio |
| ConvergentSan Antonio |
| Quick View | Show Me The Details |
DescriptionCome join our thriving team! Build Your Future; Unlimited Bonus Potential! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Requirements: Supervise and coordinate the workflow activities and operations of a team of Customer Service Representatives (CSR’s) to meet the volume management target. Monitor, train and coach CSR’s to ensure that they meet and exceed individual and departmental performance objectives. Responsibilities:
Experience/ Knowledge and Skills:
IND123 Source: http://jobs.jobvite.com/convergent/job/oQCh4fwx |
| Apr 4, 2017 |
| Supervisor - San Antonio |
| ConvergentSan Antonio |
| Quick View | Show Me The Details |
DescriptionCome join our thriving team! Build Your Future; Unlimited Bonus Potential! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Requirements: Lead and coordinate the workflow activities and operations of a team of Customer Service Representatives (CSR’s) to meet the volume management target. Monitor, train and coach CSR’s to ensure that they meet and exceed individual and departmental performance objectives. Make and receive phone calls as needed to support call volume. Responsibilities:
Experience/ Knowledge and Skills:
POSTING REQUIREMENTS Convergent employees meeting the job requirements above and are currently meeting/exceeding their performance metrics are encouraged to apply. Individuals currently on a write-up for disciplinary purposes or those who have had attendance or performance issues within the last 90 days will not be considered at this time. *CB IND123 Source: http://jobs.jobvite.com/convergent/job/ofKI4fwv |
| Apr 4, 2017 |
| Housekeeper/Mother\'s Helper - Draper |
| ConvirzaDraper |
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SET-TO-ERROR Source: https://www.ziprecruiter.com/jobs/household-helper-94709551/housekeeper-mothers-helper-b8ed06bb?same_org_id=1&widgetlink=1 |
| Mar 30, 2017 |
| Sales Development Representative - Draper |
| ConvirzaDraper |
| Quick View | Show Me The Details |
Compensation$30,000 to $35,000 Annually (plus commission)Benefits OfferedVision, Medical, Life, Dental, 401KEmployment TypeFull-TimeSales Development Representative Job Code: MKT-1703-SDR OVERVIEW OF THE POSITION: Convirza is in a phase of significant growth and change. The Sales Development Representative will be a key member of our team, responsible for driving a large volume of sales by screening and qualifying leads, and scheduling sales demos for the Account Executives to close. The SDR will be responsible for prospecting potential customers, contacting marketing leads, qualifying leads, and exceeding goals for appointment-setting. Members of this team may also field inbound phone calls and online chats from interested prospects. Pay is base salary plus commission for demos set up. This position will be located in Draper, UT. RESPONSIBILITIES & DELIVERABLES: The Inside Sales Representative at Convirza will:
REQUIREMENTS:
COMPENSATION Commensurate with your experience: Between $30K to $35K Plus Commission. Other benefits include: vacation, holidays (Christmas until the first work day of the new year is my favorite holiday), health insurance, optional 401K, optional dental, optional vision, and more. Source: https://www.ziprecruiter.com/jobs/convirza-214f8552/sales-development-representative-4e8bf271?same_org_id=1&widgetlink=1 |
| Mar 30, 2017 |
| Marketing specialist - |
| Phonexia |
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Would you like to enter the world of global online marketing and make a real difference? Are you passionate and driven? How would you like to join our efforts to improve people’s lives through information technology? Come join Phonexia and help us bring our vision and goals to life. We are looking for an experienced marketer who would help us meet our ambitious objectives of revenue growth and finding new business partners. Your responsibilities would include the co-creation and execution of the digital strategy of our company. You should be an energetic and communicative online specialist, capable of changing the way Phonexia does its marketing. We are looking for someone interested in doing business globally, not just locally. Think about what could be achieved with online tools and dedicated effort. Come forward with your ideas. We want you to step up and become the leader of our marketing team. Are you with us? Your responsibilities:
Desired Skills and Experience:
We offer:
Interested in joining us?Send us a few words about yourself, together with your CV, to jobs@phonexia.com. Call +420 511 205 265 should you need more information. We look forward to meeting you. Source: https://www.phonexia.com/en/marketing-specialist/ |
| Feb 13, 2017 |
| Business Development Manager - |
| Phonexia |
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Do you think you have what it takes to excel in selling top products worldwide and grow revenue through the partner channel? Are you passionate about information technology because you know how much it can positively impact lives? Bring that passion to Phonexia where you can exceed our goals and objectives. We are looking for a goal-oriented Business Development Manager to help us meet our ambitious customer acquisition and revenue growth objectives. You will be responsible for executing all key growth sales strategies, tactics and action plans required to achieve your financial targets. You should be energetic and communicative, a hunter with strong personal skills who is able to build a new and long-term relationship from scratch. We are looking for someone interested in doing business globally not locally. Challenge us with your ideas. Boldly convince us of their merit. Be wise enough to recognize when they fall short, or flat, and welcome the constructive criticism of your colleagues and peers. Are you with us? Your responsibilities:We expect you to:
Desired skills and experience:
We offer:
Interested in joining us?Send us a few words about yourself, together with your CV, to jobs@phonexia.com. Call +420 511 205 265 should you need more information. We look forward to meeting you. Source: https://www.phonexia.com/en/business-development-manager/ |
| Jan 27, 2017 |
| Senior C++ Developer - |
| Phonexia |
| Quick View | Show Me The Details |
Do you dream about an extraordinary job where you can question the impossible? Do you think you have what it takes to transfer new ideas and concepts from research into tangible products? Are you passionate about machine learning, artificial intelligence and other hi-tech advancements? Bring that passion to Phonexia. This position offers you the potential to build something new, cutting-edge and audacious. You will become an integral part of our exceptional engineering team and will contribute to the design and development of core technologies for the next generation of our speech processing platform. You should be an ambitious innovator who eats complex problems for breakfast; a team player and critical thinker with the company’s best interest at heart. Challenge us with your ideas. Boldly convince us of their merit. Be wise enough to recognize when they fall short, or flat, and welcome the constructive criticism of your colleagues and peers so we can create extraordinary things together. What you will do at Phonexia:In your new position you will have the opportunity to significantly contribute to the creation of a speech processing platform that will directly impact the everyday lives of our customers and partners. We expect you to:
Desired Skills and Experience:We’re looking for a key member of our development team who is naturally curious, has an unwavering commitment to their work and a structured, analytic way of thinking. Ideally you will have worked in an entrepreneurial environment before, and have experience with:
The following skills and/or work experience would be especially advantageous in your new role:
Why you should work for Phonexia:
Source: https://www.phonexia.com/en/2016/12/12/20161212job-offer-1/ |
| Dec 12, 2016 |
| Operations Manager - Orlando |
| InktelOrlando |
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Inktel selects only the best and the brightest to be a part of our cutting-edge organization. We surround ourselves with a team of forward-thinking professionals who aren’t afraid to push the limits. You’ll find that we value: • Fearlessness. We’ll expect you to be a leader who is prepared to develop and oversee ambitious projects - without asking for permission. • The will to overcome challenges. Our high-energy environment is constantly growing, so challenges are a daily occurrence. You’ll need to clear the hurdles by making split-second decisions and adapting at a moment’s notice. • Entrepreneurship. Because we’re never satisfied with just “good," we’re always on the lookout for the innovation to move our business forward. Our people channel their creativity to get us from “good" to “great." We know that these qualities are hard to come by. That’s why we’ll give you the tools you need to drive your capacity for growth and energy forward: • Freedom. Who has time to deal with excessive bureaucracy? We focus not on red tape, but on results. • Interaction with ALL levels of our organization. One moment you’ll be brainstorming with a colleague; the next, you’ll be working on a project with one of our senior executives. We foster open dialogue between our employees. • Brilliant colleagues. Interacting with such talented, passionate people will motivate you to reach your professional potential. • An amazing environment. We’ve been recognized by Orlando Business Journal for having one of the coolest office spaces! When you love where you work, you’ll find that time will fly and you can get into “the zone”. If you’re inspired to join an industry trendsetter that will challenge and reward you, keep reading. We’re looking to work with you. Our Operations Manager in Orlando will serve clients and team members by working with the Site Director to plan and implement call center strategies, identify ways to improve systems and processes; and most importantly, lead and develop front line coaching staff. To effectively build a high performance culture, the Operations Manager is responsible for "on-the-floor" activities, and must be available to assist coaches and agents while they are "on-the-floor". Key Responsibilities: • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. • Implements call center operational strategies by conducting needs assessments, performance reviews, capacity planning, establishing productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. • Executes user acceptance test plans for new program implementations and program changes. • Works with the various support teams, including Workforce Management, Customer Experience, Human Resources and IT to accomplishes objectives including: o Selecting, orienting, training, assigning, coaching, counseling, and enforcing policies and procedures. o Administering scheduling systems; communicating job expectations o Planning, monitoring, appraising, and reviewing job contributions. • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Directly developing a team of engagement center coaches • Be available to affect the entirety of the team's operations. o Manage by walking around. Be visible to answer questions. o Develop coaches to take calls that their agents can't handle and be available when a coach or agent appears to need assistance. • Monitor queue and track inbound calls. Keep coaches and agents aware of inbound calls, calls waiting, abandonment rate, etc. • Motivate and encourage coaches and agents through positive communication and feedback • Meet at least once each week all coaches. At a minimum, review the following topics: o Review the past week's events, including statistics, results and industry news. o Disseminate new product information to the coaches. o Discuss a sales theme or point-of-interest topic for the coaches. o Introduce new staff members. o Present commendations and awards. o Communicate company information. o Answer questions and comments. o Provide coaches with a glimpse of future weeks. • Perform at least one evaluation of a coaching session with each coach every week • Spend 30 minutes to one hour each week monitoring agent interactions to ensure the coaches are calibrated. • Ensure administrative bookkeeping is accurate. o Keep track of attendance, daily statistics, paid time off, sick time, etc. • Present to the Site Director at the conclusion of each week a breakdown of the past week's coaching evaluations and a written summary of your teams’ performance and a breakdown of the next week's performance plan for each team. • Develop schedules with WFM each month to ensure call center objectives are covered. • Schedule residual training, departmental meetings, sales training, and computer training as needed. • Develop contests, awards and themes that increase agents' loyalty, engagement and focus. • Create effective channels of agent feedback A successful candidate will be: • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and high performance • A natural forward planner who critically assesses own performance • Reliable, tolerant, and determined • Empathic communicator, able to see things from the other person's point of view • Professional, clear and direct • Motivated by new experiences, responsibility and accountability • Able to work successfully with a diverse group of people and be a team-player Requirements: • 3+ years of call center experience • Able to communicate and motivate via written media • Should have a solid background in customer contact centers and features-benefits-solutions selling • Understands the value of employee engagement and superior customer care • Should have at least two years of direct experience managing coaches in a contact center environment, preferably in a BPO contact center, or a proven track record of operations excellence at Dialogue Marketing • Experience in process improvement, and process management, problem solving, people skills, teamwork, and leadership • Must be adept in use of MS Office 2003 or later, particularly PowerPoint, Excel, and Word. Should have some experience with CRM systems and WFM systems • Must be able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations, cash-flow, overheads, etc. • Bilingual English/Spanish is a plus! Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*821311AA389FFAE2 |
| Jul 18, 2016 |
| Customer Service Coach - Troy |
| Dialog DirectTroy |
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Customer Service CoachLocation: Troy, MI Salary Range: 32,000 Exempt/Non-Exempt: Exempt Benefits: Health, Dental, and Vision Insurance including 401(k) Employment Type: Full Time Description: Ensure maximum employee performance, effective coaching and motivational skills. This position will also require timely employee reviews, this means to take ownership and responsibility for assigned programs and the ability to work closely with the Account Manager to provide required reports, data, etc. Candidate will be responsible for effectively supervising an assigned team of Customer Service Representatives to achieve maximum results and ensure all expectations are met and/or exceeded as well as evaluate and execute appropriate action to improve or recognize employee performance. Training Hours: TBD Shift Hours: TBD All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties:
Source: http://dialog-direct.iapplicants.com/ViewJob-714053.html |
| Jun 26, 2016 |
| Business Support Liaison - Orlando |
| Dialog DirectOrlando |
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Business Support LiaisonLocation: Orlando , FL Employment Type: Full Time Description: Responsible for System and ID administration, new user uploads, and issue resolution related to the contracted Services. This role is responsible to login and utilize the Jabber Instant Messenger for unified and real-time communication. BSL is responsible for designating a trained backup for outage tracking and communication in the event that the BSL is not available.In the event there is Business Support Liaison attrition during the project timeframe, the Vendor is required to replace the position and fulfill job responsibilities until a new Business Support Liaison has completed training. It�s expected the Business Support Liaison will participate in the Ramp calls and support the Account Manager with training class details. All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States Duties: Responsibilities include, but are not limited to: � Is the site-level systems and ID contact between Vendor and the client � Provide system and ID support and readiness � Provide troubleshooting assistance to Agents/Representatives � Coordinate Agent/Representative ID tracking and issuance � Communicate new, termed and changes in Agent/Representative status to the client � Manage system issue tracking, escalation and resolution support � Coordinate all access, change, and term requests for those working on the client � project. Qualifications: � Preferred background in contact center operations. � IT service and support management � Contact Center process and support knowledge � High degree of customer service skills � High degree of communication and project management skills � Sense of urgency and ability to influence and negotiate � Ability to quickly prioritize and analyze impact of issues About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships. Source: http://dialog-direct.iapplicants.com/ViewJob-734085.html |
| May 24, 2016 |
| Business Support Liaison - Highland Park |
| Dialog DirectHighland Park |
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Business Support LiaisonLocation: Highland Park , MI Employment Type: Full Time Description: Responsible for System and ID administration, new user uploads, and issue resolution related to the contracted Services. This role is responsible to login and utilize the Jabber Instant Messenger for unified and real-time communication. BSL is responsible for designating a trained backup for outage tracking and communication in the event that the BSL is not available.In the event there is Business Support Liaison attrition during the project timeframe, the Vendor is required to replace the position and fulfill job responsibilities until a new Business Support Liaison has completed training. It�s expected the Business Support Liaison will participate in the Ramp calls and support the Account Manager with training class details. All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States Duties: Responsibilities include, but are not limited to: � Is the site-level systems and ID contact between Vendor and the client � Provide system and ID support and readiness � Provide troubleshooting assistance to Agents/Representatives � Coordinate Agent/Representative ID tracking and issuance � Communicate new, termed and changes in Agent/Representative status to the client � Manage system issue tracking, escalation and resolution support � Coordinate all access, change, and term requests for those working on the client � project. Qualifications: � Preferred background in contact center operations. � IT service and support management � Contact Center process and support knowledge � High degree of customer service skills � High degree of communication and project management skills � Sense of urgency and ability to influence and negotiate � Ability to quickly prioritize and analyze impact of issues About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships. Source: http://dialog-direct.iapplicants.com/ViewJob-734023.html |
| May 23, 2016 |
| Call Center Manager - Insurance Licensed - Highland Park |
| Dialog DirectHighland Park |
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Call Center Manager - Insurance LicensedLocation: Highland Park, MI Salary Range: Based Upon Experience Benefits: Health, Dental, Vision and Life/Disability Insurance including 401(k) Employment Type: Full Time Description: The Call Center Manager serves clients and team members by working with the Site Director to maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs Duties:
Source: http://dialog-direct.iapplicants.com/ViewJob-729675.html |
| May 21, 2016 |
| Benefit Support Coordinator - Highland Park |
| Dialog DirectHighland Park |
| Quick View | Show Me The Details |
Benefit Support CoordinatorLocation: Highland Park , MI Employment Type: Full Time Description: The benefits administrator position is responsible for assisting employees with enrollment in and understanding of company offered benefit programs (group health, dental, vision, short-term and long-term disability, life insurance, accident and illness plan, 401(k) plan plan).The benefits administrator also assists in day to day functions in the Benefits and Payroll Departments as well as provides analytical and technical support in the delivery of the benefits programs including reporting. All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States Duties: Administration: � Serves as primary contact for employee inquires on benefit plan offerings � Enrolls employees in company offered benefit plans via the phone � Coordinates transfer of data to external contacts for services, premiums and plan administration � Works effectively to make sure the plans run smoothly. Investigates discrepancies and provides information in routine and non-routine situations � Evaluates and reviews internal processes to reduce costs and increase efficiency � Documents and maintains administrative procedures for assigned Benefit and Payroll processes � Ensures proper distribution of plan materials in a timely manner to eligible employees by using internal reporting tools and resources � Completes forms for applicable tax credits � Ensures compliance with applicable government regulations Customer Service, Communication, Training � Provides customer service support to internal and external customers � Assists in development of communication tools to enhance understanding of the company�s benefits package � Assists with design and distribution of materials for, open enrollment and summary plan descriptions � Creates and conducts presentations using audiovisual tools, including PowerPoint and videos Qualifications: � Bachelor�s degree in Human Resources or related field preferred � Computer proficiency and technical aptitude with the ability to use MS Word, Excel, PowerPoint, Access, Microsoft Outlook � Ability to work effectively in a team environment with associates. Capability of effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines � Strong analytical skills and an ability to learn company provided of plan designs � Knowledge of all pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employee benefits programs, including ERISA, COBRA, FMLA, ADA, Section 125, workers� compensation, Medicare, COBRA, and Social Security and DOL requirements � Excellent communication and organization skills About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships. Source: http://dialog-direct.iapplicants.com/ViewJob-733841.html |
| May 20, 2016 |
| Customer Service Representative - American Fork |
| Dialog DirectAmerican Fork |
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Customer Service RepresentativeLocation: American Fork, UT Salary Range: Varies Employment Type: Full Time Description: We power Customer Service Agents to create brilliant customer experiences by being friendly, helpful, knowledgeable, and patient. We emphasize relationship development throughout our organization, and pride ourselves on the positive relationships we foster with each other, our clients, and their customers.Shift Schedule: Flexible shifts available When you join Dialog Direct, you�ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you�ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you�ll have all the resources and training to reach your highest career goals. All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties:
About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships. Source: http://dialog-direct.iapplicants.com/ViewJob-672675.html |
| Apr 13, 2016 |
| Call Center Coach - |
| Dialog Direct |
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Call Center CoachLocation: Orlandp, FL Benefits: Medical, Vision, Dental 401k Employment Type: Full Time Description: As a Coach, your primary responsibility will be to coach and supervise a staff of 12 - 14 non-exempt employees to assure monthly and quarterly performance metrics are met. Your ability to coach to behaviors and optimize productivity, performance and up-sales/saves metrics will be the key to your success. You will manage your team during fluctuating daily call volumes, service and billing support issues, new product and service sales initiatives, customer complaints and retention and project support. Working with Management, Training and Quality Assurance, your insights and recommendations will serve an important role in the refinement and implementation of performance and process improvement initiatives. An ideal candidate will demonstrate effective leadership by coaching, motivating and developing team members, managing and measuring work to assure team performance, providing direct feedback and coaching, and effectively working with management to define and implement work processes. Duties: � Coach to specific key practical behaviors which have been outlined by leadership� Provide weekly performance feedback to Managers and Director of Team Performance � Listen to calls remotely and side by side to meet Quality Assurance goals � 4 hours of Inbound phone time as a Customer Service Advocate each month � Track Advocate Attendance daily � Set expectations, provide clear direction, and assign tasks to assure consistent progress is made toward monthly and quarterly goals � Motivate the team by ensuring contest participation and providing employee recognition � Identify and immediately address adherence and compliance issues to assure operational effectiveness � Assist in the interviewing, selection and training of new advocates as requested � Research and resolve customer escalations and complaints in a cost-effective and timely manner � Lead daily huddles, and bi-weekly formal team meetings to facilitate information, resolve potential conflicts and assure continued success of the team by focusing on demonstration of behaviors � Identify and communicate regularly/as needed to leadership of any trends, issues or impacts resulting in interruptions to workflow � Assure adherence to all Company and functional policies as well as standard operating procedures � Demonstrate high standards of professionalism and integrity and serve as an effective leader for employees throughout the organization � Perform other job duties as assigned by leadership and management � Exhibit flexibility and willingness to work nights, weekends and holidays to meet business needs Qualifications: � High School Diploma or GED, Some college coursework preferred � Thorough understanding of Call Center operations, principles and metrics � High level of computer literacy Experience / Skill: � Minimum 2 years of Call Center experience with an additional 2 years in Supervisory capacity � Prior upselling or customer retention experience preferred Source: http://dialog-direct.iapplicants.com/ViewJob-729841.html |
| Apr 12, 2016 |
| Healthcare Trainer - Orlando |
| Dialog DirectOrlando |
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Healthcare TrainerLocation: Orlando , FL Exempt/Non-Exempt: Exempt Employment Type: Full Time Description: This position is responsible for the development and training of program and soft skill courses to enhance agent�s ability to service Healthcare or Sales-related programs. Trainers must have the ability for agents to retain information by supporting different adult learning styles with a strong emphasis on outstanding customer service. Trainers will also have equal responsibility for continual agent development, outside of the classroom.Duties: �Creation or modification of required training modules �Development and analysis of training assessments �Ability to manage varying classroom sizes �Determine additional training strategies based on data or observation �Provide consistent and developmental feedback to agents and leaders �Develop and consult on improvement plans for agents not adhering to standards �Conduct quality improvement sessions to promote independent agent growth as needed �All other duties assigned Qualifications: �3+ years training experience which includes instructional design and development of training materials and courses �Ability to work in fast paced call center environment with multiple frequently changing programs �Excellent interpersonal skills to interact with all levels (client, sales, program managers, supervisors and agents) �Previous assessment experience and training evaluation �Training evaluation techniques �Excellent written and verbal communication skills �Detail oriented �Ability to multi-task and set priorities �Working knowledge of Microsoft office �Must be creative, have initiative and motivational skills �Shift is from 8:00 am � 5:00 pm, but MUST be flexible with shift and hours as training needs dictate �2 year college education Source: http://dialog-direct.iapplicants.com/ViewJob-729835.html |
| Apr 12, 2016 |
| Health Insurance Coach - Troy |
| Dialog DirectTroy |
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Health Insurance CoachLocation: Troy, MI Salary Range: Based on Experience Benefits: Medical, Vision, and Dental Insurance including 401K Employment Type: Full Time Description: The Insurance Coach will supervise agents in a call center environment to provide quality service and achieve superior customer satisfaction for our Health and Life Insurance client. The Coach manages a team of agents that are expected to service our various clients by delivering on daily key performance indicators. The expectation is to ensure the team exceeds revenue and gross margin goals as well as maximize employee performance, utilize effective coaching/motivational skills, and guarantee client well-being. This position will also require timely employee and client business reviews, and the ability to work closely with assigned clients to provide required reports. All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties:
About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships. Source: http://dialog-direct.iapplicants.com/ViewJob-694803.html |
| Apr 12, 2016 |
| Operation Manager - |
| Dialog Direct |
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Operation ManagerLocation: Orlando , MI Salary Range: Based Upon Experience Exempt/Non-Exempt: Exempt Benefits: Health, Dental, Vision and Life/Disability Insurance including 401(k) Employment Type: Full Time Description: The Call Center Manager serves clients and team members by working with the Site Director to maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs Duties: � Implement contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, establishing productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews� Works with the various support teams, including Workforce Management, Customer Experience, Human Resources and IT to accomplishes objectives � Prepares call center performance reports by collecting, analyzing, and summarizing data and trends � Monitor queue and track inbound calls. Keep coaches and agents aware of inbound calls, calls waiting, abandonment rate, etc. � Motivate and encourage coaches and agents through positive communication and feedback �Perform at least one evaluation of a coaching session with each coach every week �Spend 30 minutes to one hour each week monitoring agent interactions to ensure the coaches are calibrated �Present to the Site Director at the conclusion of each week a breakdown of the past week's coaching evaluations and a written summary of your teams� performance with a breakdown of the next week's performance plan for each team �Develop schedules with WFM each month to ensure call center objectives are covered �Schedule residual training, departmental meetings, sales training, and computer training as needed �Develop contests, awards and themes that increase agents' loyalty, engagement and focus �Create effective channels of agent feedback Qualifications: �Excellent verbal and written communication skills via media outlets to motivate others �Should have a solid background in customer contact centers and features-benefits-solutions selling �Understands the value of employee engagement and superior customer care �Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations, cash-flow, overheads, etc. �2+ years of direct experience managing coaches in a contact center environment, preferably in a BPO contact center, or a proven track record of operations excellence at Dialog Direct �Must be proficient in MS Office 2003 or later, particularly PowerPoint, Excel, and Word. Should have some experience with CRM systems and WFM systems �Self-driven, results-oriented with a positive a clear focus on high quality and high performance �A natural forward planner who critically assesses own performance �Reliable, tolerant, and determined �Motivated by new experiences, responsibility and accountability �Able to work successfully with a diverse group of people and be a team-player Source: http://dialog-direct.iapplicants.com/ViewJob-729679.html |
| Apr 11, 2016 |
| Customer Service Advocate - Highland Park |
| Dialog DirectHighland Park |
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Customer Service AdvocateLocation: Highland Park, MI Salary Range: 10.00 Exempt/Non-Exempt: Non-Exempt Benefits: Medical, Dental, vision, 40401k Employment Type: Full Time Description: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.� Respond to request for information about products, services and pricing over the telephone and/or in writing � Meet specific client performance requirements related to customer satisfaction and sales success �Meet specific Dialog Direct performance standards such as number of calls answered, time per call, abandoned calls, ratio of time on phone to time at work station, and telephone demeanor �Progressively move customer from information sharing to conversion and effective sales closure �Read and interpret subtleties in the customer�s focus and adapt quickly to ensure concerns are understood and satisfied �Resolve issues and concerns raised by customers �Project a positive, professional image at all times �Maintain and contribute to a fast paced work environment requiring the skill to work both independently and toward team goals Duties: MINIMUM SKILL REQUIREMENTS that are necessary to perform the duties of the position include: � Excellent communication, problem solving, listening and interpersonal skills required �Must be able to read, analyze situations, document customer conversations in a clear, concise manner �Ability to speak and write the English language clearly and audibly using correct grammar �Input data using a standard keyboard �Ability to use a telephone and computer �Learn and apply knowledge about the customer�s product and/or services �Operate a computer system while talking to callers and customers �Customer service skills �Provide appropriate information in response to customers� questions �Gain commitment from customer to buy or use client�s product or services �Summarize customer information �Utilize reference materials Qualifications: �EDUCATION/EXPERIENCE �High school diploma or general education degree (GED), and at least 12 months call center sales or customer service experience is required �LANGUAGE SKILLS �Ability to read, analyze, and interpret technical journals and documents �Ability to respond to inquiries or concerns from customer, coworkers, or members of the business community �Ability to effectively present information to management, groups, and clients or customers WRITING SKILLS �Ability to construct written communications using correct grammar, spelling and sentence structure �Ability to clearly and concisely convey necessary information �Ability to express appropriate emotion in writing REASONING ABILITY �Ability to define problems, collect data, establish facts, and draw valid conclusions �Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and simultaneously deal with several abstract and concrete variables Source: http://dialog-direct.iapplicants.com/ViewJob-727997.html |
| Mar 28, 2016 |
| Supervisor - Rochester - Rochester |
| Dialog DirectRochester |
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Supervisor - RochesterLocation: Rochester Hills, MI Salary Range: Based on Experience Benefits: Medical, Vision, and Dental Insurance including 401K Employment Type: Full Time Description: The Supervisor serves clients and team members by working with the Account Director to maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; managing system and process improvement and quality assurance programs. Duties:
Source: http://dialog-direct.iapplicants.com/ViewJob-700019.html |
| Mar 27, 2016 |
| Recruiter - Troy |
| Dialog DirectTroy |
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RecruiterLocation: Troy, MI Salary Range: Based on Experience Benefits: Medical, Vision, and Dental Insurance including 401K Employment Type: Full Time Description: Dialog Direct is looking for a high quality, motivated individual to be the Human Resources Recruiter at our Troy location. Our company strives for excellence and we believe that starts from the moment you walk in the door. This is an opportunity to gain great experience in the field of administration and human resources to learn with a growing company. All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties:
Source: http://dialog-direct.iapplicants.com/ViewJob-714885.html |
| Mar 24, 2016 |
| Customer Service Representative - Highland Park |
| Dialog DirectHighland Park |
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Customer Service RepresentativeLocation: Highland Park, MI Salary Range: $10.00 Benefits: Medical, Dental, Vision, 401k Employment Type: Full Time Description: SUMMARY: The Customer Service Advocate will provide dedicated, inbound support services when a Pet Parent contacts PetSmart about merchandise purchased, to purchase a product on line, assist Pet Parents with website questions and provide a remarkable experience for each and every Parent.Provide world class Customer Service to our customers, within handle time expectations, with expectations to meet or exceed established performance standards. Duties: � Respond to request for information about products, services and pricing � Meet specific client performance requirements related to customer satisfaction and sales success � Meet specific Dialog Direct performance standards such as number of call answered, time per call, abandoned calls, ratio of time on phone to time at work station, and telephone demeanor. � Progressively move customer from information sharing to conversion and effective sales closure. � Read and interpret subtleties in the customer�s focus and adapt quickly to ensure concerns are understood and satisfied. � Resolve issues and concerns raised by customers � Project a positive, professional image at all times � Maintain and contribute to a fast paced work environment requiring the skill to work both independently and toward team goals. Qualifications: MINIMUM SKILL REQUIREMENTS that are necessary to perform the duties of the position include: � Read, write and speak the English language fluently � Input data using a standard keyboard � Ability to use a telephone and computer � Learn and apply knowledge about the customer�s product and/or services � Operate a computer system while talking to callers and customers � Customer service skills � Provide appropriate information in response to customers questions � Gain commitment from customer to buy or use client�s product or services � Summarize customer information � Utilize reference materials EDUCATION/EXPERIENCE High school diploma or general education degree (GED), and at least 12 months call center sales or customer service experience is required LANGUGAGE SKILLS Ability to read, analyzes, and interpret technical journals and documents. Ability to respond to inquiries or concerns from customer, coworkers, or members of the business community. Ability to effectively present information to management, groups, and clients or customers. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and simultaneously deal with several abstract and concrete variables. About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships. Source: http://dialog-direct.iapplicants.com/ViewJob-727081.html |
| Mar 19, 2016 |
| Inventory & Ecommerce Analyst - Highland Park |
| Dialog DirectHighland Park |
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Inventory & Ecommerce AnalystLocation: Highland Park , MI Benefits: Medical, Vision, Dental Employment Type: Full Time Description: This position is responsible for coordination of customer expectations/requests by managing the day-to-day administrative functions for estores and inventory management. These functions could include but are not limited to clear and concise communication of project instructions to SOF, objective and ownership of inventory management, order processing/fulfillment. Completing ASNs for receipt of materials required for each project (through Purchasing, Client�s or Client Vendors) as defined for each specific project. Assigns work responsibilities through their global knowledge of image association, shipping/receiving, item set-up and maintenance, quarantine items, lot/expiration, backorder, inventory reconciliations, and all other task associated with managing inventory and ecommerce applications for client projects. This position requires constant and careful evaluation of internal and external factors and controls these factors through consistent review and planning Duties: �Participates as required in Start of Work meetings as assigned�Ability to assembly estimate information and provide information to the organization to efficiently estimate services requested by our customer or due to a change in project scope �Provides PE, Account Management or Client with project status, concerns or risks as defined by the organization �Responsible for the day-to-day inventory management, project coordination and order fulfillment for all assigned inventory or ecommerce applications �Manage customer inventory throughout its life cycle utilizing the following inventory management tools: ASN�s, backorder management, item set up, low water management, requesting physical inventories, associated inventory research and purging of aged inventory as required (scrapping/destruction) �Manage and resolve all ecommerce concerns (set-ups from managing images, to item maintenance and business rules for ordering requirements, etc.) �Audit variety of forms, to include but not limited to inventory reports, order fulfillment reports as required �Assist SOF in planning by forecasting volume through item usage to effectively control cost and avoid delays in work processing within SOF �Identifies request outside of day-to-day activity that requires a change in process, program change, requires re-estimation, etc. and is escalated to assigned Account Management representative �Escalates and assist in resolution of timing concerns, operational and/or procedural issues �Assist in training of team members as required �Actively participate in working team meetings to evaluate and streamline operational processes or enhancement required for ecommerce platforms, based on user and client insights �Identify opportunities to increase printing or assembly opportunities when looking to replenish inventories and working with Account Management to identify the opportunity �Provide metrics as defined by each project and within departmental requirements �Assisting Account Management with reporting information relative to inventory or ecommerce for client reviews/meetings as required �Ability to manage multiple due dates and responsibilities �Ability to multi task and manage multi projects �Maintain excellent customer service, strong ability to research and respond appropriately in a timing fashion �Rectifying issues as they arise, facilitating a solution, and following up to confirm resolution, review any concerns and identify root cause with inventory concerns/issues �Utilizing knowledge of multiple computer systems, such as the internal operating system, inventory management system, Email, and Microsoft Office, in the performance of daily duties �Daily attendance, punctuality and availability are critical essential functions of the job �Willingness to be inconvenienced for the customer �Adheres to GMP, GDP, HIPAA , Safety and Security Guidelines �Assist in training of team members as required �All other duties assigned Qualifications: � Bachelors preferred � Logistic, Inventory and/or Ecommerce experience a plus � Excellent Communication Skills (verbal and written) � Analytical Skills/Detail Oriented �Multi-Tasking Ability �Reading Comprehension �Ability to self- manage without authority to meet client objectives �Creative Problem Solving Skills �Professionalism �Delegation/Follow-up Skills �Excellent Organizational/Time Management Skills �Order processing and inventory management �Strong customer service orientation �Strong Time management skills �Ability to take directions yet work independently �Team player with a positive attitude �Excellent interpersonal skill �Ability to learn multiple programs/items �Solid Computer Skills �Microsoft office proficient �Familiarity with Ecommerce sites (NetSuite a plus) preferred Source: http://dialog-direct.iapplicants.com/ViewJob-726913.html |
| Mar 18, 2016 |
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