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Sales Development Representative (SDR) - Kitchener
Dialpad - Kitchener

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in growing and retaining our VSB (very-small business) customer base, our VSB Sales Team delights and excites our VSB customers, helps them start a trial of Dialpad and works with them through their trial to set them up for success. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first touchpoints with Dialpad.

What you will achieve

In your first 30 days: 

  • You’ll learn everything Dialpad, you’ll work with our Enablement team to learn the ins and outs of our product and the unique value prop we offer to our customers .
  • You’ll become familiar with the systems and tools that help our team to perform, including, Salesforce, Outreach and more. 
  • You’ll become an expert in our Sales Process while adapting your own unique style along the way
  • You’ll take your first customer call and begin taking inbound leads
  • By the end of your first month, you’ll understand the ins and outs of the role, the team and our customers. 

In your first 60 days: 

  • You’ll start to become an expert in your role, the product will become second nature and you’ll start to create your own style in selling to our prospects 
  • You’ll begin taking on a steady flow of inbound leads and participate in our inbound Sales queue
  • You’ll leverage and develop strong selling techniques and will start driving results that contribute to Dialpad’s bottom line 
  • You’ll become an expert in our process and tools and will start to make recommendations for improvement. 

By 90 days: 

  • You’ll be fully ramped and will start hitting your conversion and revenue targets
  • You’ll be an expert on the team and new team members will start asking YOU for advice 
  • You’ll be providing recommendations on how the team can improve from an efficiency and effectiveness perspective
  • You’ll provide valuable customer insights back to our Leadership and Product teams

Who you are

You’re someone who is looking to jumpstart their career in SaaS Sales at a company that’s unique and growing. You’re a highly intelligent and motivated contributor who isn’t afraid of getting your hands dirty and is looking to work with like minded teammates. You’re scrappy and solutions oriented. You have some experience in customer facing roles or have a killer academic background that’s paved the way for this next step. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/4968248002
View More Show Me The Details
Apr 5, 2021
Account Executive, Mid-Market - San Francisco
Dialpad - San Francisco

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real-time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

As a Mid-Market Account Executive, you are a key part of the Dialpad Sales organization, uncovering, managing, and converting 50-1000 employee businesses to excited customers!

In your first 30 days: 

  • You’ll work closely with our Sales Enablement team to get up to speed on our products, space, sales motions, and GTM strategy during your first three weeks.
  • You’ll engage with supporting departments (ex. Deal Desk, Professional Services, Sales Engineering, etc) to learn how they interact with Sales and impact your ability to be successful in your role
  • You’ll work with your Manager to identify the appropriate metrics that you’ll be held accountable for 
  • You’ll jump into and familiarize yourself with Dialpad’s tech stack and understand how to properly utilize the many tools available to you during your prospecting and deal management (i.e. Outreach, SFDC, ZoomInfo) 
  • Your manager will provide you with the relevant tools and guidance to begin building your territory plan to begin prospecting/building pipeline 
  • You’ll begin making your first calls with the expectation to schedule your first New Logo discovery call one week following your onboarding training (approx. 4 weeks)
  • You’ll meet regularly with your mentor/buddy who is a veteran AE to model what success looks like and what it takes to be a top performer

In your first 60 days: 

  • You’ll develop a dynamic understanding of the key competitors in the space so that you can create unique talking points to impact initial deals
  • You’ll gain granular insight into our key differentiators so that you can hold meaningful conversations with potential clients
  • We’ll get you up to speed on our Sales Methodology and the proper steps in execution so you maintain the highest level of conversion in your deals
  • Gain full understanding of our pricing model so you can adequately quote and deliver proposals to prospective customers 
  • You’ll develop your SFDC hygiene and fully grasp the key components of managing your opportunities

By 90 days: 

  • Master the ability to deliver relevant, timely, and effective qualification discussions to define the metrics and compelling events of prospects
  • Develop more autonomy in your deal management and delivery of sales demonstrations
  • Work cross-functionally with your SDR and Channel partners to expand your reach into accounts with the intention of sourcing deals through all avenues 
  • Partner with Sales Engineers to drive technical demonstrations and deal momentum

At 120 days, you will be fully expected to maintain 4X your pipeline coverage and are actively closing deals on a monthly basis

Who you are

Self-starter. Someone who embraces challenges and is naturally curious. You approach every day with the passion and work ethic that you see with successful entrepreneurs. You are an individual that truly appreciates the value of collaboration and is accustomed to winning and losing as a team. You have a passion for creating detailed business plans to reach predetermined goals and quotas. You possess a high acumen managing the entire sales cycle from finding a potential client to securing a deal. You have an uncanny ability to unearth new sales opportunities through networking and turning them into long-term partnerships. When tackling any project, your end goal is to leave it better than you found it. 

Skills you will bring

  • 5+ years of inside technical sales experience
  • Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done
  • Excellent analytical and problem-solving skills
  • Experience in MEDDPICC sales methodology preferred
  • BA/BS degree or equivalent practical experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5098621002
View More Show Me The Details
Apr 5, 2021
Associate Project Manager - San Francisco
Dialpad - San Francisco

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

  • You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings 
  • You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support 
  • You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the PM role and the Professional Services team 

In your first 60 days: 

  • You’ll begin to shadow your team mates calls to get a good understanding of the Dialpad deployment process
  • You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment 
  • You’ll incorporate Dialpad’s methodology into your deployment plans within Smartsheet 

By 90 days: 

  • With the help of the Professional Services management team you’ll work directly with customers and lead their deployments 
  • You’ll host end-user and admin training sessions for our customers to get them educated on Dialpad products and assist with change management 

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS project management but you have worked as a Project Manager previously. You are eager to learn about SaaS, Diallpad, and new technologies. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/4968312002
View More Show Me The Details
Apr 5, 2021
Manager, Mid-Market Sales - San Francisco
Dialpad - San Francisco

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

Our Mid-Market Sales managers are the top people in the company in this function. As your Director I will serve as a mentor that can 1) give you transparency into my role if you plan to advance your career in leadership, 2) change your role to help increase the scope of responsibility/influence if you are performing and that is your goal, 3) create an environment where you can perform and be fulfilled. 

What you will achieve

You will become a strong vocal advocate for your reps’ success,  resource your team, empower your team to make an impact without friction, remove any blockers to team success, lead and foster collaboration amongst the team to align on a strategy that maximizes our impact in the market.

In your first 90 days: 

  • Expectation setting
    • Help reps understand their role and responsibilities
    • Deliver our Performance Guidelines
  • Meeting Engagement and Contribution
    • Shadow Team Meetings, Deal Strategy Sessions, Coaching Sessions
    • Weekly Sales Leadership meetings: 
      • Be engaged, keep up with the pace of the discussion, work to grasp the nuances, and participate actively 
      • Proactively identify new opportunities that propel the business forward - this is time for you to own the overall company strategy  It’s not enough to just wear your functional hat in strategy discussions. This is a time for you to take off your functional hat and own the overall company strategy
    • Biweekly Sales Team Coaching: 
      • Embrace a coaching/teaching mindset aka ‘an enjoyment for teaching and coaching improvement”, comprehending performance levels and shortfalls without the ability to coach improvement isn’t a huge help in a direct manager. 
      • Deliver feedback candidly and frequently to your team 
      • Convey conveying nuanced and complex concepts in simple ways
  • Methodology Training
  • Forecasting: Pipeline Inspection
    • Review opportunities: Where would you focus on this deal? What questions would you ask the rep?
      • Where would you focus on this deal? What questions would you ask the rep?
  • Metricality 
    • AE success is largely about metrics and analytics. It helps management “see the future”, the manager is better equipped to scale and identify areas where reps need more coaching.

  • Process Building 
    • Ensure the team recognizes the difference between metricality and actually building a process to capture the metrics, and can demonstrate both 
    • Help your team become more structured, considering ways to accomplish things at scale
    • Begin supporting your AEs in the field (in front of customers) once you’ve learned the product/space, your team, resources (SFDC, Highspot, Clari, and Domo), and the processes for success 
  • Interviewing and Onboarding New Reps
    • Interviewing
      • Assessing if candidates possess/add value to our team in regards to:
        • Our culture amp; values
        • Relevant Experience
        • Ability to elevate our talent level
        • Coachability
        • Consistent Performer
        • Career Pathing

Typical work week for Managers and Account Executives: 

Manager Work Week: 

Focus Areas

Activities

Hrs/week 

1on1s / team meetings

1 hr session with each AE + 30 min of prep each
1 hr weekly team sync

10

Call Assistance

Getting on live calls with your AEs and helping them win deals

2-3 calls per day

Coaching

Providing team and individual coaching environments: 

Mock pitches, batting cages, written call feedback, etc

5

Pipeline Management

Researching your business, optimizing sales process/strategy,    AE performance analysis, identifying opportunities/risks

4

Personal Development

Working with your director and other stakeholders on ways to develop and uplevel your skills as a leader

2

Admin

Expense reports, internal dept meetings (HR, marketing, ops, etc)

3

Personal

Lunch, breaks, bio breaks, texting the SO

8

  

40

 

Who you are:

You bring your authentic self to work each day and embrace your unique qualities, traits, and skills that make you who you are. You lead from confident humility and extend patience and empathy to others. You are excited to utilize metrics and methodology to manage your team effectively and achieve success as a collective. You appreciate structure and operate in accordance with standard processes and procedures to streamline workflows and increase productivity. You communicate with transparency and believe in honest communication.

  • You’re human: 
    • You help others get to know you on a personal level 
    • You demonstrate to others that you care about them and their individual success and development 
  • You’re team-oriented:
    • You ask questions to comprehend other’s human side - including their personal motivators and goals
    • You ask questions, uncover problems, devise plans, and enlist support
    • You get buy-in from others, building trust using constructive techniques 
  • You’re an effective communicator:
    • You communicate frequently and consistently
    • You do not shy away from difficult topics
    • You value direct candor and respect 
    • You provide context to help others grasp the logic behind your ideas

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5159387002
View More Show Me The Details
Apr 5, 2021
VP, Customer Success - San Francisco
Dialpad - San Francisco

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

  • You’ll work closely with the CRO, VP of Sales, and current CS/PS frontline leadership team to get up to speed on the current structure, approach to customer onboarding and support, reporting processes, and workflows
  • If you’re from outside the industry, we’ll spend a fair amount of time getting you up to speed on our own positioning, the market, and how we’re different
  • Engage with the CS team to introduce yourself to our largest / most strategic customers
  • By the end of your first month, you’ll understand our internal operating cadence, become familiar with the Dialpad story, our current customer segmentation, and will have been introduced to key accounts

In your first 60 days: 

  • You’ll provide our Executive Team and client-facing leadership with weekly metric updates along with insights on strategic initiatives/objectives
  • You’ll be able to forecast the performance of the existing install base (ie, understanding and mapping out renewals, cross-sell and upsell opportunities, and churn risks)
  • You’ll have recommendations for RevOps for any additional/new data dashboards that provide insight to pressing business questions  
  • You’ll be able to provide recommendations for processes and structural / organization changes + improvements across Customer Success and/or Professional Services

By 90 days: 

  • You’ll be our go-to expert for all Customer Success related questions
  • You’ll be able to provide the organization with ongoing, in-depth analysis of relevant CS/PS metrics, and uncover and articulate key insights and changing trends
  • You’ll forecast and quantify our gaps, risks, and opportunities to support process improvements
  • You’ll recommend operational changes that can drive increased performance
  • You’ll be able to be leveraged as an external Dialpad executive and thought leader

Who you are

We’re looking for a seasoned professional (10+ years of customer success / professional services leadership experience) that loves working with and building customer relationships. This is a big role (and soon to be global) with significant revenue responsibility. We’re looking for someone that’s comfortable managing a large and growing organization (50+ people) in a dynamic and fast-paced environment. 

Like many start-ups, we iterate quickly, we’re in a technical field, and we’re Saas based. Having a comfort and level of expertise in those areas will only help, and we’re looking for someone that not only has a passion for customer experience, but thrives on innovation, trying new things, and developing new ways to improve the customer journey. 

We’ve grown significantly over the past year, and the team will continue to grow for the foreseeable future. Having a track record of recruiting, hiring, and developing talent is critical. 

Lastly, we’re looking for someone that can be an inspiration to the team (and to all Dialers). We’re eager to find someone that can help be the face of our customers, tell their stories, and be a champion for their needs! 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5066091002
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Apr 5, 2021
Account Executive - Sydney
Dialpad - Sydney

Dialpad is a cloud-based business phone system that turns conversations into opportunities and enables global teams to make smarter calls--anywhere, anytime. All products are powered by Voice Intelligence, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are

At Dialpad, we're a team of doers. Founded by the creators of Google Voice, our team focuses on personal excellence, high-quality execution and building best-in-class software. We like to think outside the box... and when that doesn't work, we reinvent it. We don't settle for the status quo, and that’s reflected in everything we build.  

With $220 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that combine design and mobility-- while also working with you whenever productivity strikes.

About the role:

We’re seeking a Mid-Market Account Executive who can leverage their selling skills to uncover and develop new opportunities and expand our customer base in the Central region. The ideal candidate for this individual contributor role will thrive in a fast-paced, start-up environment while managing the entire sales process from prospecting to close.

Demonstrated success in exceeding sales objectives, knowing how to navigate complex deals with multiple decision makers and having a love for the thrill of the hunt is a recipe for success in this role!

Responsibilities:

  • Lead customers through a sales cycle from initial inbound/outbound opportunity to close
  • Drive prospecting activities to uncover new opportunities and grow pipeline
  • Uncover unmet customer needs and incorporate customer feedback to drive better overall product experience
  • Increase effectiveness of tools and communication channels by recognising opportunities for innovation and proactively implementing new systems and processes
  • Work with cross-functional counterparts to improve the product's vision and drive growth initiatives

Requirements:

  • 3+ years of inside technical sales experience
  • Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done
  • Excellent analytical and problem-solving skills
  • Experience in MEDDIC sales methodology preferred
  • BA/BS degree or equivalent practical experience

About Us:

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, footy, comic books, country music, table tennis - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There’s no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognise that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Location, Location, Location

Sydney lt; gt; San Francisco lt; gt; Raleigh lt; gt; Vancouver lt; gt; Tokyo lt; gt; Austin lt; gt; San Jose. From coast to coast, our global offices are nestled in active and growing downtown areas.



Source: https://boards.greenhouse.io/dialpad/jobs/4932592002
View More Show Me The Details
Apr 5, 2021
Account Executive - Sydney
Dialpad - Sydney

Dialpad is a cloud-based business phone system that turns conversations into opportunities and enables global teams to make smarter calls--anywhere, anytime. All products are powered by Voice Intelligence, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are

At Dialpad, we're a team of doers. Founded by the creators of Google Voice, our team focuses on personal excellence, high-quality execution and building best-in-class software. We like to think outside the box... and when that doesn't work, we reinvent it. We don't settle for the status quo, and that’s reflected in everything we build.  

With $220 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that combine design and mobility-- while also working with you whenever productivity strikes.

About the role:

We’re seeking a Mid-Market Account Executive who can leverage their selling skills to uncover and develop new opportunities and expand our customer base in the Central region. The ideal candidate for this individual contributor role will thrive in a fast-paced, start-up environment while managing the entire sales process from prospecting to close.

Demonstrated success in exceeding sales objectives, knowing how to navigate complex deals with multiple decision makers and having a love for the thrill of the hunt is a recipe for success in this role!

Responsibilities:

  • Lead customers through a sales cycle from initial inbound/outbound opportunity to close
  • Drive prospecting activities to uncover new opportunities and grow pipeline
  • Uncover unmet customer needs and incorporate customer feedback to drive better overall product experience
  • Increase effectiveness of tools and communication channels by recognising opportunities for innovation and proactively implementing new systems and processes
  • Work with cross-functional counterparts to improve the product's vision and drive growth initiatives

Requirements:

  • 3+ years of inside technical sales experience
  • Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done
  • Excellent analytical and problem-solving skills
  • Experience in MEDDIC sales methodology preferred
  • BA/BS degree or equivalent practical experience

About Us:

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, footy, comic books, country music, table tennis - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There’s no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognise that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Location, Location, Location

Sydney lt; gt; San Francisco lt; gt; Raleigh lt; gt; Vancouver lt; gt; Tokyo lt; gt; Austin lt; gt; San Jose. From coast to coast, our global offices are nestled in active and growing downtown areas.



Source: https://boards.greenhouse.io/dialpad/jobs/5111241002
View More Show Me The Details
Apr 5, 2021
Co-op, Software Engineering (June 2021-December 2021) - Vancouver
Dialpad - Vancouver

Co-Op, Software Engineering (June 2021-December 2021)

Location: Vancouver or San Francisco

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

WHO WE ARE

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

CO-OP OPPORTUNITY 

Dialpad is seeking Product Engineering Co-op candidates to work within our in-house Product Engineering department. This is an exciting opportunity to gain valuable technological and programming skills by solving technical problems in a SaaS company that’s focused on delivering a cloud-based communications platform to improve business communications everywhere!

This is a paid co-op that will last for a minimum of six months. 

The co-op will be remote, with the possibility to work in one of our offices in the U.S. or Canada should COVID-19 restrictions change.

THE TEAM

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. There is no idea too crazy and no task too small — we work together to make things we’re proud of for lifetime!

WHAT YOU WILL ACHIEVE

In your first 30 days

  • You'll experience our unique onboarding process and learn about Dialpad's culture amp; values
  • You'll bond with your dedicated mentor who will help you to onboard, learn the basics of our tech stack, find quick-win projects, review your code and deploy it
  • You’ll meet and start learning from experienced software engineers and technical leaders from all backgrounds - from Google, Microsoft, Apple, Amazon, Stanford, MIT and many more
  • You’ll start building relationships within your team

In your first 60 days

  • You’ll learn about various teams in Product, Design, Engineering, and QA and how they work together for building and launching great product features at a rapid pace - we release our software every week!
  • You’ll be part of a specific team and project, and start gaining in-depth exposure to how a real engineering team works, from feature definition to shipping code to production
  • You'll design a solution with other engineers to fix a scalability problem and then implement it
  • You’ll network with Dialers across multiple teams

Beyond 90 days

  • You'll build, test, and deploy product-facing features with great quality, performance and scalability requirements
  • You’ll collaborate with and incorporate feedback from Product Managers and Engineering leaders to do meaningful work while also growing your expertise
  • You'll build and improve internal tools to empower engineering teams to be more productive and scalable
  • You’ll become proficient in one or more of the following technologies: Python, VueJS, REST APIs, HTML/CSS, JSON, NoSQL, WebRTC, WebSockets, Google Cloud Platform, ElasticSearch etc
  • You’ll learn how to build easy-to-use, scalable, robust, high volume interactive client/server applications
  • You’ll develop connections across the company

WHO YOU ARE 

You’re eager and passionate about working with a team of highly skilled engineers to tackle challenges that are unique to Dialpad. Matching your ambition with curiosity, you can’t wait to work with a large scale of data and distributed systems on the cloud. You are hoping for new challenges everyday to redefine and impact the way businesses communicate globally. With programming experience, and excellent written and verbal communication skills, you own the code that you’ve written and feel pride in efficient monitoring, full test coverage, and good documentation. Passionate about creating a profound user experience, with an eye for detail, you are excited to work cross-functionally across Dialpad to implement compelling solutions. 

  • You’ve good knowledge of at least one programming language and have the ability to fearlessly dive into new and unfamiliar technologies. Basic knowledge of Python and/or JavaScript will be a plus
  • You’ve strong hands-on experience and understanding of object-oriented programming, data structures, and algorithms
  • You’re pursuing a Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Systems or related fields. We encourage you to share projects that demonstrate your interest and passion for engineering
  • You’re available to work with our engineering teams for a minimum of 6 months as we want you to learn great abilities to build large scale distributed systems which will accelerate your career

BENEFITS

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5162526002
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Apr 5, 2021
Sales Development Representative - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in growing and retaining our VSB (very-small business) customer base, our VSB Sales Team delights and excites our VSB customers, helps them start a trial of Dialpad and works with them through their trial to set them up for success. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first touchpoints with Dialpad.

What you will achieve

In your first 30 days: 

  • You’ll learn everything Dialpad, you’ll work with our Enablement team to learn the ins and outs of our product and the unique value prop we offer to our customers .
  • You’ll become familiar with the systems and tools that help our team to perform, including, Salesforce, Outreach and more. 
  • You’ll become an expert in our Sales Process while adapting your own unique style along the way
  • You’ll take your first customer call and begin taking inbound leads
  • By the end of your first month, you’ll understand the ins and outs of the role, the team and our customers. 

In your first 60 days: 

  • You’ll start to become an expert in your role, the product will become second nature and you’ll start to create your own style in selling to our prospects 
  • You’ll begin taking on a steady flow of inbound leads and actively participate in our inbound Sales queue
  • You’ll leverage and develop strong selling techniques and will start driving results that contribute to Dialpad’s bottom line 
  • You’ll become an expert in our process and tools and will start to make recommendations for improvement. 

By 90 days: 

  • You’ll be fully ramped and will start hitting your conversion and revenue targets
  • You’ll be an expert on the team and new team members will start asking YOU for advice 
  • You’ll be providing recommendations on how the team can improve from an efficiency and effectiveness perspective
  • You’ll provide valuable customer insights back to our Leadership and Product teams

Who you are

You’re someone who is looking to jump start their career in SaaS Sales at a company that’s unique and growing. You’re a highly intelligent and motivated individual who isn’t afraid of getting your hands dirty and is looking to work with like minded individuals. You’re scrappy and solutions oriented. You have some experience in customer facing roles or have a killer academic background that’s paved the way for this next step. 

This role requires working hours: 10AM-6PM PST (1PM-9PM EST)

---

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/4556150002
View More Show Me The Details
Apr 5, 2021
Senior Software Engineer - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

About The Role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

Responsibilities

  • Build the latest and greatest cutting edge communication technology.
  • Write, test, and deploy code into a fabric of real-time microservices.
  • Manage your time and drive the roadmap for your technical areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5096903002
View More Show Me The Details
Apr 5, 2021
Senior Software Engineer - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

About The Role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

Responsibilities

  • Build the latest and greatest cutting edge communication technology.
  • Write, test, and deploy code into a fabric of real-time microservices.
  • Manage your time and drive the roadmap for your technical areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/4339923002
View More Show Me The Details
Apr 5, 2021
Software Engineer - Call Features - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. We value data, experimentations, and a drive for impact, come join us!

The Product Engineering, Call Features team is focused on the control of the call and provides a stable platform for the Talk and Contact Center applications to be built on top of. An interface between Product Engineering applications like Talk (Phones, departments) and Contact Center (call centers, coaching teams, sales centers) and the Telephony platform (bare metal, SIP, media transport), Call Features provide important features such as fan-outs to member of a department, queuing logic for inbound call centers, routing of calls via IVRs or Voice, local presence enabling dialing out from the local area code of the call recipient, Coaching Teams for listening in and live mentorship, monitoring, and more.

The backend engineering work of the Call Features team is central to complex debugging of a distributed system using Google App Engine logging and custom tooling, and is critical to Dialpad managing a high volume of concurrent calls. 

What you will achieve

In your first 30 days:

  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team
  • Complete engineering onboarding
  • Begin to get ramped up through hands-on starter projects such as building tooling, bugfixing, developing a small feature in Talk or Call Center to grasp the end user application, and Call Features unit tests
  • Learning
    • Use the starter projects as springboards to learn how the underlying call works within Call Features and how to trace it through the system
    • Learn about the telephony platform and how it interacts with the products
    • Attend weekly Call Feature Q+A sessions: collaborative learning sessions
    • Begin asking questions and eventually discuss concepts and architecture

In your first 60 days:

  • Start implementing features
  • Learn the basic call flow

By 90 days:

  • Learn more complex call flows - develop expertise in a specific domain
  • Participate in tooling, monitoring and logging projects that address team technical debt 
  • Contribute thoughts and new ideas on what the focus should be for upcoming stability/tech debt work
  • Shadow on-call engineer in order to later eventually join the team’s rotation to have on-call responsibility approximately once monthly
  • Help mentor more engineers!

Who you are

As an experienced backend engineer, you will have the opportunity to be a part of challenging technical problem solving and making varied contributions to Call Features, ranging from building features of a robust live system beginning with unit tests, identifying issues and engaging in investigative debugging, building tooling, and conveying relevant metrics up to dashboards such as Datadog, and Google Stackdriver. You bring inquisitiveness to your work and a background with critical stable systems of scale, are experienced with real-time debugging and outages, and have built backend data models that have high performance requirements and complex business logic and state cycles. 

As part of a cross functional team, you will drive technical conversations within and outside the Call Features team, work closely with others including engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs. 

  • Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining
  • Deep experience with cloud deployed solutions 
  • Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc. 

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform

Benefits

Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  
These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5148705002
View More Show Me The Details
Apr 5, 2021
Software Engineer - Developer Platform \u0026 API - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The developer platform team builds APIs, events, and frameworks for external developers to use to build integrations and plug-ins into Dialpad. The developer platform is key for scaling out Dialpad’s integrations offerings, and has seen rapid adoption from third party developers since its inception. Engineers on this team build backend public APIs and event frameworks, frontend plug-in frameworks, and client libraries. We work closely with a technical product manager who connects with developers to identify their workflows and needs.

What you will achieve

In your first two months:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

  • You’ll work on impactful and educational starter projects within the developer platform team. For example: exposing a public API that allows users to change their presence status.
  • Projects are full stack, but lean more towards backend than frontend.
  • You’ll receive mentorship and code reviews from your peers in the developer platform team. Your peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

  • You’ll have a deeper understanding of the developer platform codebase and will be able to work on more complex projects.
  • You’ll build APIs and other platform features based on the team’s quarterly goals. We use API usage data and communicate directly with developers to identify what we need to build to support their workflows.
  • You’ll own the APIs that you build throughout the development cycle: from design, implementation, testing, to monitoring in production.

One year and beyond:

  • The developer platform team is a very engineering driven team, and as a developer you’ll be able to look at our product from the user’s perspective and propose API enhancements.
  • You’ll learn how to do code reviews, so you can share your knowledge with peers in the future.
  • Mentor new hires to help the team grow.

Who you are

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You would love to build a generic, re-usable, and robust platform that developers can use to plug in to Dialpad. You’re excited to make our platform scale, and enable developers to use it to build creative integrations that fulfill their unique needs.

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search
  • Python

Frontend

  • VueJS (single page application)
  • Electron

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5137789002
View More Show Me The Details
Apr 5, 2021
Software Engineer - Growth - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. We value data, experimentations, and a drive for impact, come join us!

The Product Engineering, Growth team is focused on the User Lifecycle and how core features are discovered by the users that deliver impact. You often ask questions about a stickiness of a product feature and how users find them. Or how Core Product Features are more accessible to the user by focusing on the health of a user lifecycle, leveraging data, and user feedback to ensure optimal adoption and usage.  

 

What you will achieve

In your first 30 days:

  • Set up your development environment
  • Get to know and feel comfortable in a highly communicative and collaborative team 
  • Complete engineering onboarding
  • Learn how the Growth team’s  key areas of focus tie into the product. Our focus areas are:
    • Getting/keeping new users by reducing entry friction and making our value obvious
    • Minimizing churn by keeping our users happy and supported
    • Minimizing and mitigating fraudulent or exploitative activities
    • Implementing and reviewing internal analytics to keep our direction focused on what users want
  • Add a new analytics event and track it over time in amplitude to measure the impact of a feature
  • Feel comfortable sharing your input during brainstorms on how we can push our team and the product forward
  • Give internal team demos at progress milestones during a project

In your first 60 days:

  • Implement an A/B test, analyze the results, and decide on the winner
  • Be able to anticipate and mitigate fraud risks by proactively implementing detection metrics
  • Begin giving estimates on technical resources and requirements necessary to plan and begin projects
  • Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.
  • Participate in stability based projects that address team technical debt 

By 90 days:

  • Feel comfortable interfacing with 3rd parties or business partners to facilitate integrations into our flows.
  • Develop expertise in nuances inherent in specific signup flows such as self service, sales assisted and international.
  • Be confident enough in your knowledge of our code styles to contribute beyond your own projects through peer code reviews
  • Contribute thoughts and new ideas on what the focus should be for upcoming stability/tech debt work
  • Continue contributing to fun projects meant to delight users!

 

Who you are

As an experienced full-stack software engineer, you will own significant user-facing features end-to-end that directly drive Dialpad’s customer growth. In a heavily metric-driven team, you will be able to innovate and iterate exciting new ideas that can be quickly validated. Passionate about cultivating a narrative for onboarding customers that brings to the forefront everything there is to love about our products such as through guided tours and user onboarding flows, your work will guide users through products’ functionality. 

You bring a strong background in engineering web apps and are keen to build out the exact right UI experience for customers. You are a champion of developing hypotheses and A/B experimentation to improve the product experience and user adoption. In addition to working with the Growth team, you will also work with cross functional teams to vet out solutions and build more simplified products for modern web browsers. 

  • 3+ years’ professional web application-based development experience 
  • Experience with supporting backend for web applications 
  • Strong front-end experience with modern component-based JavaScript frameworks 

 

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5032215002
View More Show Me The Details
Apr 5, 2021
Software Engineer - Search \u0026 Analytics - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

In your first 30 days: 

  • Get to know the cross-functional team of engineers, product managers, designers and QA engineers that you will be working closely with
  • Set up your dev environment
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable with the development process and tools. Starter projects are a good way to gain a wide breadth of exposure to different parts of the code base and to collaborate with engineers who are domain experts in different areas
  • Learn the common workflows, goals, and pain points of our users

In your first few months:

  • Work on features either solo or in groups of 2-3 engineers based on feature size
  • Take end to end ownership of a feature. This includes:
    • Working with the product manager to fully understand the users workflows and the underlying user need or business problem a feature is aiming to solve. 
    • Working with the design team to finalize a user experience that is intuitive and accessible.
    • Identify any dependencies with other engineering teams and engage appropriate stakeholders in the feature planning and design
    • Consider performance, debuggability, extensibility, user documentation, feature usage monitoring and test coverage when designing and implementing features
    • Break down features into smaller deliverables. Track and communicate project status and progress with all project stakeholders

Ongoing: 

  • Find your niche - what kind of impact do you want to have in the team? Do you want to have deep technical knowledge and expertise within a particular area? Do you prefer to cultivate a broad knowledge base and rotate between many different areas within the team? Is your passion working with people to grow the technical skills, development processes, productivity and engagement of the whole team?
  • Continue to learn, build on your existing skills, broaden your areas of expertise by taking on projects that stretch your skills
  • Identify team-wide challenges, risks, technical debt areas and find ways forward through them
  • Contribute to long term technical vision - how can we architect our code, data stores and data pipelines to meet the feature and performance goals of the future?
  • Advocate for new ideas, technologies, processes to improve team productivity and engagement

Who you are

Your previous experience can be in either frontend, backend or full-stack development. You enrich the team through your engineering experience. You are excited to learn. You are ready to pitch in wherever there is a need. You proactively seek to grow your own skills and share your knowledge with the team. You are focused on the user’s experience. You dig deep to understand the use case and broader context for a feature to ensure the design and implementation of the feature properly addresses the problem at hand. You value code quality. You’re the type of person who is really proud when you build a well designed, well tested, long term solution. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5154879002
View More Show Me The Details
Apr 5, 2021
Software Engineer, Billing - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The billing engineering team builds scalable APIs and tooling to manage the full billing lifecycle for our customers. Engineers have a huge impact and work on features tied directly to the revenue that Dialpad brings in. This is a full stack engineering team that builds backend billing features to bring in revenue, customer facing frontends that allow admins to manage their licenses, and automated tooling for our finance and support teams. It’s all about thinking big and scaling to the rapid growth we have with more users, calls, and resellers.

What you will achieve

In your first two months:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

  • You’ll join the close-knit billing engineering team and begin working on impactful and educational billing starter projects. For example: tooling that resellers can use to upgrade an account.
  • Projects are full stack, but lean more towards backend than frontend.
  • You’ll receive mentorship and code reviews from your peers on billing, including our experienced team lead who has been with Dialpad since the beginning. Your billing engineering peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

  • You’ll have a deeper understanding of billing concepts and the billing codebase so you can work on more complex projects.
  • You’ll work on projects that contribute to the billing team’s longer term quarterly goals.

One year and beyond:

  • You’ll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.
    • Build reusable, well defined APIs that are consumed in product code.
    • Monitor for performance and accuracy of how we bill our customers.
    • Build automated tools to enable our customers and support teams to perform self-service billing operations.
  • You’ll learn how to do code reviews so you can share your knowledge with peers in the future.
  • Mentor new hires to help the team grow.

Who you are

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You’re the type of person who is really proud when you build a well designed, long term solution that saves everyone time in the long run.

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search
  • Python

Frontend

  • VueJS (single page application)
  • Electron

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5108569002
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Apr 5, 2021
Software Engineer, Frontend - Talk - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. We value data, experimentations, and a drive for impact, come join us!

The Product Engineering, Talk team is focused on building features of our flagship product’s key functionalities that are core to every single user’s experience. This is a full stack engineering team of frontend, backend, and full stack engineers that is building features for messaging, calling, and the admin experience.

 

What you will achieve

In your first 30 days:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program, including training videos and documentation
  • Get introduced to starter projects that will get you comfortable working with the Dialpad codebase.

 

In your first 60 days:

  • Ramp up through educational frontend starter projects within the Talk team
  • Receive mentorship and code reviews from your peers who love to work together, talk through projects, and actively help each other overcome roadblocks.

 

By 90 days:

  • Develop a deeper understanding of Talk concepts and the Talk codebase so you can work on more complex projects.
  • Build features based on the team’s quarterly goals. We are driven by data and customer surveys to determine which features and workflows are most important to our customers.
  • Learn how to do code reviews so you can contribute your knowledge with peers in the future.
  • Work across team boundaries contributing to our shared component library used by all product engineers

 

Who you are

As an experienced frontend engineer on the Talk team, you will own significant user-facing features and tackle technical challenges, mentor junior engineers, and enrich the team through your engineering experience. You are excited to learn and contribute to the team, care deeply for the user experience, and are driven to deliver the best product for our customers.

 

What we’re looking for

  • Prior experience building, launching and maintaining front-end products at scale 
  • Strong front-end experience with modern component-based JavaScript frameworks
  • Experience working cross-functionally with partners from product and design

 

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend 

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5111248002
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Apr 5, 2021
Part Time Service Desk Engineer - Sheffield
Littlefish - Sheffield

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Part-time (24 hour working week)

 

We are currently recruiting for a Service Desk Engineer to join us our ever-growing Service Desk team on our exciting journey! This role will be based in Sheffield.

Reporting into the Service Desk Team Leader, as the Service Desk Engineer you will handle and resolve 1st and 2nd line desktop, laptop, printer and application issues and basic network/server troubleshooting with administration. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

The ideal candidate will have a minimum of two years’ experience in a similar technical role, although candidates who can demonstrate a track record of fast paced learning may be considered.

Service Desk Engineer duties and responsibilities
  • Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers
  • Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
  • Working on specific IT projects for customers as directed by the Service Management team
  • Any other responsibilities at the line managers discretion

 

What we are looking for from you
  • Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking- This is essential
  • Familiarity with the following software and technologies - MS Office Suite, Antivirus technologies.
  • Excellent customer service skills
  • Ability to work independently and prioritise own work to meet tight deadlines
  • Ability to work under pressure with competing priorities
  • Must be able to complete BPSS, CTC and SC checks as and when required

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/part-time-service-desk-engineer/
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Apr 1, 2021
Customer Success Manager -
babyTEL -




Assignment



The Customer Success Manager will manage and sustain relationships with customers, helping them take full advantage of our services, providing insights on customer interactions to improve customer experience through responding to enquiries about our products and services, addressing customer complaints, and influencing product and service upgrades based on customer feedback. 

 

Primary Responsibiiites: 


  • Develop strong customer relationships and foster customer loyalty by addressing customer needs through their Cloudli journey from post-sales onboarding to full adoption of, and success using, our services 



  • Gather customer experience data to improve customer journey and reduce churn 



  • Ensure satisfaction of key customers through periodic check-ins



  • Collaborate with Support Team to pro-actively identify trending questions and pain-points of customer, leveraging self-serve content to address needs



  • Establish, track, and evaluate OKRs and KPIs for Customer Success Team



  • Provide regular training to Customer Success Team and Support Team members on new service features



  • Provide data-based recommendations to Product team, Support team, and Documentation team



  • Act as a primary Customer Liaison for key accounts that are opened in collaboration with Sales Team


 

Secondary Responsibiiites: 


  • Handle marketing UCaaS leads of 0-5 users, helping close or forward to sales as necessary



  • Provide occasional training for Cloudli Agents when requested, in collaboration with Cloudli Channel Managers



  • Assist Customer Care Supervisor with administration of Support Platform configuration (Zendesk)



  • Assist Documentation Team with the creation of relevant product tutorials and FAQs



  • Occasionally participate in Webinars for new products and services


 

Qualifications:


  • 4+ years in Customer Success, Account Management, or another client-facing role



  • BA/BSc degree in related discipline



  • Experience with customer service practices 



  • Experience supervising others



  • Excellent knowledge of Zendesk (using & programming)



  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint



  • Knowledge of VoIP and the telecom industry is a big asset



  • Great interpersonal and communication skills with ability to clearly articulate ideas both verbally and written as well as listen to others, encouraging and accepting input from all team members



  • Ability to translate technical jargon into easily understandable information for users


 



Attributes





  • A commitment to collaborative work and quality work 



  • Good time-management skills with ability to successfully work under tight deadlines 



  • Bilingual in English and French 


 

About Cloudli:

Cloudli Communications Corp. (formerly babyTEL) delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Today, our solutions include work-from-anywhere unified communications apps for SMBs, start-ups and entrepreneurs; VoIP connectivity solutions optimized for businesses of any size; and digital fax solutions that leverage new technologies without disrupting trusted and established workflows. Cloudli helps businesses across North America better communicate with their customers – how, where and when they want – without compromising security, reliability and efficiency. Find us on the web, LinkedIn, Facebook and Twitter.

  

 

Source: https://babytel.applytojob.com/apply/rC5xeJdPjN/Customer-Success-Manager
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Mar 26, 2021
Asterisk Telephony Servers Administrator -
babyTEL -


Asterisk Telephony Servers Administrator

Tasks



  • Deploy and manage Asterisk telephony servers.



  • Install and configure Linux servers. Deploy internet and telephony services.



  • Monitor system operations & performance. Maintain & improve systems performance.



  • Use system & application logs to detect, understand and resolve operating system, hardware, applications, and software problems.



  • Support and troubleshoot help desk requests from internal staff.



  • Work with the development team to improve functionality. Participate in the validation of new software releases.



  • Prepare, configure and provision systems to be used for QA.



  • Run automated reports and analyse results. Maintain historical records.


 

Qualifications



  • Disciplined and methodical, pay attention to details.



  • Good written and verbal communication skills, in French and English.



  • Excellent analytical and troubleshooting skills with capacity to handle multiple tasks efficiently.



  • Understands business concepts and customer needs.



  • Proficiency with Asterisk and Linux (administration, maintenance, troubleshooting, monitoring, scripting).



  • Strong knowledge and experience of SIP based VoIP protocol and various VoIP equipment



  • Familiarity with vmware, docker, SQL, Rest, SSL.


 

 

babyTEL offers it's team members a great opportunity to stay on the leading edge of the new technological innovations in their field of work and play an important role in exciting projects shaping the future of the telecommunications industry.  babyTEL provides a competitive salary and benefits package & the potential to expand your career.  We are located in the heart of downtown Montreal (near the metro and train stations).

If you are a passionate, innovative & enthusiastic candidate, you’ll find babyTEL’s culture to be exciting, challenging and rewarding. Come work for one of the technological leaders in today’s telecommunications carrier market.

 

About babyTEL:

Driven by innovation and a passion for the future, babyTEL Inc. (www.babytel.net) is a growing provider of fully featured VoIP Telephone Service, as well as mobile & social applications and is well positioned in the emerging Internet Telephony market.

Source: https://babytel.applytojob.com/apply/JMn9S7nDaq/Asterisk-Telephony-Servers-Administrator
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Mar 25, 2021
Technical Sales Specialist - Audio/ Video Conferencing -
Global Communication -


Job Vacancies

Job Position:

  • Technical Sales specialized in audio video conferencing solutions for personal & group collaboration. Growing the business & acting as brand ambassador representing leading international brands to over 800 listed multinational & local business partners & customers in Egypt.

Skills:

  • Fluency in spoken & written English language is a must.
  • 2-3 years experience in relevant field is preferred.
  • Background in IT Networking is preferred.
  • Engineering or Sales degree is required.


Source: https://www.global-comm.com/pages/technical-sales-specialist
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Mar 25, 2021
Professional Services Consultant -
Littlefish -

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Through a focused growth plan, we have become an established and credible alternative to the ‘usual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of your organisation and which are communicated in clear and straightforward language.

 

About the opportunity-

We are currently recruiting for a Professional Services Consultant to join us on our exciting journey! Reporting into the Head of Professional Services your primary responsibility will be to provide technical expertise throughout the entirety of Littlefish professional services engagements; Inclusive of design work, implementation, configuration, testing, documentation and fully supporting the process of acceptance in to service.

 

Duties and responsibilities
  • In this role, you will be actively contributing to delivering a range of high quality, technical professional services which meet or exceed our customer requirements
  • You will produce detailed, clear, consistent, and timely documentation whether for internal use or customer facing.
  • You will be responsible for providing technical assistance into the pre-sales and solutions architecture process to aid the clarity of documentation prior to handover post-sale into professional services
  • You will be contributing to the evaluation and “on boarding” of new product sets into the company’s portfolio.
  • You will contribute to the ongoing technical skills development of yourself and your colleagues by knowledge sharing and mentorship.

 

What we are looking for from you
  • Must have full driving licence and willing to travel to client locations as required to complete project requirements.
  • Certified to Microsoft MCSA or MCSE level on pertinent platform.
  • As an experienced Technical Consultant working within the IT Services industry, you must have significant experience in:

-Design and Documentation of technical solutions.

- Implementation, configuration, testing and troubleshooting technical solutions

- Excellent written and verbal communication skills to assist translation of complex technical subjects for sometimes non-technical audiences.

- Development of tools/process to help provision and configure deployments more efficiently and reliably.

- Experience evaluating and on-boarding new technology or solutions.

- Participation and contribution to pre-sales service.

 

 

What will make your application stand out?

 
  • Experience in the following
  • Microsoft Windows Server Operating Systems (2012, 2016 and later)
  • Microsoft Active Directory
  • Microsoft Azure Active Directory
  • Microsoft ADFS
  • Microsoft Azure IaaS
  • Microsoft Intune
  • Microsoft Office365
  • HPE and Dell Server Hardware
  • Have worked in a similar type of position within the IT Services Industry
  • CompTIA Security+ Certified Security Professional
  • VMware VCP
  • Cisco CCNA
  • Mimecast Technical Specialist
  • Existing strong relationships with appropriate vendors. (Microsoft, Veeam, Cisco for example)

 

Life at Littlefish-

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

 

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

We put our people first – every time and without hesitation

Attractive salary & benefits packages – we offer competitive salary packages to attract the best people

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards   to those who go ‘above & beyond’ and exceed customer targets

Friendly culture – casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/professional-services-consultant/
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Mar 25, 2021
Project Manager -
Littlefish -

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for a Project Manager to join our ever grown Professional Services team.

 

As the Project Manager, you will be responsible for the delivery of technical and business change to customer environments to ensure project delivery to time, budget and quality with effective handover to customer and Littlefish Operations and Support teams.

 

The Project Manager will also be required to;
  • Manage and liaise with 3rd Parties as required by the project.
  • Provide effective communication to the customer, Littlefish teams and points of contact, and 3rd Parties (where applicable) to ensure awareness of project status, activities, changes, issues and progress.
  • Produce detailed, clear, consistent and timely documentation whether for internal use or delivery to a customer.
  • Ensure effective and timely identification, capture and management of project Risks, Assumptions, Issues and Dependencies.
  • Ensure effective and timely management of project change with capture of change (scope / schedule / budget), definition of impact, management of acceptance and subsequent project plan and resource update.

What we are looking for from you
  • Must have full driving licence and be willing to travel to client locations as required to complete project requirements
  • Prince 2 (Practitioner)

As an experienced Project Manager working within the IT Services industry, you must demonstrate experience:
  • Demonstrate successful delivery of multiple projects.
  • Good written and verbal communication skills to assist translation of complex technical subjects for sometimes non-technical audiences.
  • Conduct internal handovers into support upon project completion.
  • Typically, this level resource should have five years of experience or more working within the IT Services Industry.

 

What would make your application stand out?
  • Prior management or team leader experience
  • Understanding and management of telephony and chat platforms
  • Understanding and management of Service Desk ITSM tools
  • Understanding and management of Remote connect/control software
  • Technical competency for core technologies (Microsoft stack)
  • Ability to produce and interpret management information/report

 

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/project-manager/
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Mar 25, 2021
Collection Manager -
Provana -


Roles and Responsibilities

 

Job Description:-

Operations Management
  • Have deep understanding of US based 3rd party collections industry and operations.
  • Designing and managing metric driven 3rd party collections & dialer strategies and motivate team members to deliver strong results.
  • Ensure operational standards are met or exceeded for service, productivity, quality, employee development,
  • and employee engagement across all managed teams
  • Develop and manage financial/operational plans and book-of-business P&L.
  • Drive operational efficiency and utilization, manpower planning, hiring and training.
  • Review operational performances weekly and monthly at collector and portfolio levels.
  • Adherence to US collections related compliance requirements including FDCPA, TCPA and other applicable US State and Federal regulations.
  • Ensure compliance with internal policies and procedures.

Leadership and Client Management
  • Interacting and coordinating with the process owners / functional heads from the client side to understand

requirements identify opportunities and communicate feedback / solutions.
  • Understanding the bigger business goal and aligning efforts to same.
  • Generating and publishing end to end performance reporting for internal leadership team.
  • Highlighting key risk areas in the business and providing well defined solutions.

People Management
  • Lead, coach, motivate, engage and manage for the leadership and strategic development of direct reports,

ensuring development is occurring across all levels, and developing a workgroup structure that allows for

individual and position growth opportunity, thereby maximizing the value and potential of team
  • Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws; this

includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising

performance; rewarding and disciplining employees; addressing complaints and resolving problem
  • People management, control attrition & drive best HR practices


 

Experience Required
  • Minimum Bachelors degree
  • Should have an experience of handling 100-150 US centric 3rd party collectors.
  • Should have 10-15 years of experience in US 3rd party collection out of which minimum 5 years’ experience should be in team management role.
  • Strong knowledge of US debt collection industry and laws related to it. (Regulatory certification preferred).
  • Knowledge of FDCPA, FCPA and state laws is a must
  • Proven ability to impart effective collections training suitable for US based 3rd party collections.
  • Must have proficiency in Microsoft suite (Excel, Word, PowerPoint, and Outlook)
  • Strong verbal and written communication skills
  • Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback
  • Strong time management and organization skills with the ability to prioritize, multi-task, solve problems under time-constraints, meet deadlines and deliver results
  • Self-motivated and able to work independently with little direction and supervision
  • Effective internal communication skills including ability to work with all levels of the organization



Key Skills

Collection Management


Education-

UG:Any Graduate in Any Specialization

PG:

Doctorate:


Source: http://careers.provana.com/job-listings-collection-manager-provana-india-private-limited-pune-delhi-ncr-bengaluru-bangalore-10-to-15-years-150221006097

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Mar 25, 2021
Hiring For Sales Development Representative (SDR) -
Provana -


About the position:- The Sales Development Representative (SDR) position drives new opportunities, presales prospecting, targeting, strategic account management, and the daily activities associated with our Named Accounts. Sales Development Representative are focused on driving and influencing revenue for the Account Executives they support. They drive deals to close and heavily influence deals to accelerate pipeline through the sales cycle. They work with the existing field sales team and enablement manager to manage all aspects of the sales cycle. They are involved in qualification of calls, development of a market strategy and coordination of all sales team resources (along with a vertical account manager/ account executive).

SDR is responsible for developing, and qualifying prospective customers for annual IDAP/ICAP/IConnect/IPACS product/ service agreements within Provanas Sales organization in your vertical. Including new market penetration, calling on senior-level executives, trade show attendance, webinar and event follow-up, interfacing with sales teams for pinpointing top prospects and more. It requires frequent use of independent judgment and critical decision-making skills on behalf of the company.

What youll do: •- Expanding sales of Provanas Platform Suite in the Accounts across the assigned territory and vertical.

• Developing and maintaining strong customer relationships at all functional levels, keep customer satisfied.

• Implementing & executing comprehensive account sales strategies

• Leveraging internal resources and business partners to provide solutions to customers challenges

• Ongoing tracking and communication of account and vertical market opportunities and issues to the team

Creation, updating and execution of sales activity plans • Providing timely and accurate sales forecasts on an ongoing basis in co-operation with the Account Executive

• Responsible for building new relationships as well as maintaining and deepening relationships within their vertical and Accounts. Strong relationships need to be established at all levels within the organization.

Interested candidate can send your resume at- karan.singh@provana.com

 



Key Skills

Inside SalesB2B SalesIT SalesB2B MarketingLead GenerationSalesProduct SalesSolution SalesCold CallingAccount ManagementSales DevelopmentBusiness DevelopmentSoftware Sales


Education-

UG:Any Graduate in Any Specialization

PG:

Doctorate:


Source: http://careers.provana.com/job-listings-hiring-for-sales-development-representative-sdr-provana-india-private-limited-delhi-ncr-noida-1-to-2-years-270121005076

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Mar 25, 2021
Urgent Hiring For US Third Party Collection For Noida Location -
Provana -


Effective communication skills, both verbal & written.

Thorough knowledge of US 3rd Party collections business

Knowledge of 3rd Party collection techniques

Sound computer knowledge with good typing speed with accuracy

Exposure of working on dialer and manual campaigns

Understanding of regulations and statues governing 3rd party collections along with different State Laws

Good reasoning and logical abilities

Interested candidate can send your resume at - karan.singh@provana.com

 



Key Skills

3Rd Party CollectionCollections

BPOTyping SpeedDebt CollectionInboundVerbalHCLUS ProcessOutboundEncoreEffective Communication SkillsComputerThird Party

Skills highlighted with ‘‘ are preferred keyskills


Education-

UG:Graduation Not Required

PG:

Doctorate:


Source: http://careers.provana.com/job-listings-urgent-hiring-for-us-third-party-collection-for-noida-location-provana-india-private-limited-delhi-ncr-noida-1-to-3-years-080221002578

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Mar 25, 2021
Carrier \u0026 Vendor Relations, Strategic Negotiator -
Telnyx -

The Role 

We are looking for a leader who will ensure that Telnyx is able to source, negotiate and maintain best-in-class carrier partnerships around the globe.

The ideal candidate will not only have a proven track record in the setup, execution and management of global sourcing programs but also experience in third-party long-term relationship management and strong negotiating experience. You will work collaboratively with a cross-functional team, driving partnerships around the world that are often highly technical.

As a Carrier

& Vendor

Relations,

Strategic Negotiator

working on international vendor procurement strategy, you will source, negotiate, manage and grow relationships with mobile roaming operators, voice carriers, SMS carriers and network ISPs.

 

In This Role You Will

  • Partner with cross-functional teams such as Engineering, Product,

    Supply Chain

    and the vendor partner to lead or contribute to large scale strategic projects along with solving ongoing operational and support problems at scale.

  • Be responsible for the negotiation and implementation of external partnerships and ensure that the partner products align with internal requirements. 

  • Act as the main point of contact for finding new suppliers, prioritizing factors such as impact, effort, and tradeoffs associated with integrating third-party solutions, making sure the relationship is in a good place for the long-term.

  • Manage and augment the documentation of various projects/programs so that management of our hundreds of partners is seamless. 

  • Communicate feedback, challenges, roadblocks and insights effectively and concisely to appropriate audiences and stakeholders (you have the opportunity to manage an extensive number of vendors that touch multiple customer-facing products).

  • Constantly strive for cost savings with our portfolio of partnerships through strong sourcing and negotiation skills.


 
You May Be A Fit For This Role If You Have

  • BA/BS degree.

  • 3-5

    years of relevant sourcing and negotiation experience.

  • Superior negotiation skills.

  • Ability to work effectively with varying groups of people globally, both internal and external.

  • Excellent written and verbal communication skills.

  • Strong

    technical

    , analytical, and financial skills.

  • Ability to prepare, review, and approve documentation for IT procurement.

  • Experience initiating and driving projects to completion with minimal guidance, having a results driven mentality.

  • You are a vendor relationship manager, a product specialist, a product selection developer, and salesperson all in one.

  • Strategic thinker with analytical and problem-solving experience to assess, analyze, troubleshoot, and resolve issues.

  • Experience vetting global markets and performing competitor analysis to understand associated costs in country.

  • Demonstrated experience defining and tracking metrics and implementing programs to improve operational performance.

  • Experience leading data-driven projects and communicating the results of analysis and insights to technical and non technical audiences.

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

 

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

 

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us
.



Source: https://boards.greenhouse.io/telnyx54/jobs/4139290003
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Mar 25, 2021
Cloud Security Operations Engineer -
Telnyx -

The Role

You are excited to join a dedicated, energetic and fast-growing global team as a Cloud Security Operations Engineer. As a part of the Telnyx Cloud Security Operations team, you will be responsible for the design, implementation and routine monitoring of all security in a public clouds (GCP, AWS, Azure, IBM) operation as well as with the integrations between that environment and other security systems including enterprise SIEM, EDR and vulnerability management.

You will also develop the process and procedure for tier-1 security personnel to be able to respond to initial security alerts while also acting as the main contact for event escalations. In addition, you will assist in identifying, analyzing, and influencing company management of security risks across the organization based on observed practices, events, logs and collected threat intelligence.

 
In this role, you will be responsible for:

  • Researching, analyzing and assessing threats and risks in a containerized public cloud environment; designing, developing and implementing security controls, in tandem with Infrastructure teams, to mitigate those risks.

  • Take an active role in the configuration and maintenance of a diverse range of security tools, with a focus on cloud environments

  • Performing day-to-day monitoring of container vulnerability management systems, assessing threat levels of detected issues and working with product teams to remediate them within established service levels.

  • Designing and implementing automated security processes and controls to increase operational effectiveness and to reduce manual processes.

  • Interfacing with infrastructure and other teams throughout the organization with the objective to provide high quality and low friction, security operations services and compliance with internal and regulatory security standards

  • Preparing and documenting standard operating procedures.

  • Acting as part of the incident response team providing troubleshooting, analysis and forensics when needed.

  • Share knowledge on secure practices within the rest of the organisation.

You May Be Fit For This Role If You Have

  • 5+ years of experience in cloud security or related areas.

  • Demonstrable experience designing and building security controls for public cloud environments.

  • Firm understanding of, and experience with, DevOps, SRE and SDLC methods, tooling, processes, procedures and the security needs around them.

  • Practical experience managing and securing containers using tools like Docker and  Kubernetes

  • Hands on experience with automation tools like Ansible and Terraform.

  • Understanding of logging solutions such as Elastic Logstash, Graylog & syslog

  • Hand on, and in depth, *NIX experience including CentOS/RedHat and Debian/Ubuntu

  • Strong understanding of Linux PAM and SSH management

  • Firm understanding of PKI & encryption technology, especially SSL/TLS.

  • Experience with federated authentication services including SAML, OAuth and/or OpenID.

  • Software Defined Network experience (Layers 2 & 3 including routing protocols).

  • Understand, and be able to work with, global schedules that often require non-traditional, and non-US, working hours.

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunnelling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.


At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us
.

 

Source: https://boards.greenhouse.io/telnyx54/jobs/4324215003
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Mar 25, 2021
Developer Advocate (API) - US Remote -
Telnyx -


This position is global


The Role



At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication. Developer Advocates are a critical member of Telnyx, communicating with developers to ensure they are using Telnyx’s products and services to maximum effect in the service of their end-users’ needs.

About you



You are a web developer. You understand the basics of the HTTP request and response cycle. You've written enough Python, PHP, Node, C# (.NET) or Java code to have opinions on the different web frameworks of a specific programming language, or even across multiple programming languages. You love to teach others. You understand that teaching sometimes requires much patience, but are driven by the immense satisfaction of seeing the light bulb go off in your students' heads. You are endlessly curious about and excited by technology. You know that there are usually smarter folks in the room and you're eager to learn from them.

In This Role You Will


  • Act as a liaison and champion for the Telnyx developer community.

  • Build feature rich, easy to follow examples and documentation highlighting Telnyx’s products and services.

  • Work with various developer communities to build relationships via meetups, conferences, and other gatherings.

  • Coordinate with the marketing team to create developer focused content, webinars, and blog posts.

  • Provide implementation, design, and usage support including best practices for complex customer implementations.

  • Provide guidance, technical expertise, and training to Telnyx team members for areas such as API usage/implementation, software development kit (SDK) utilization, and overall software implementation fundamentals.

  • Provide prioritized feedback to product teams about the feature and functionality enhancement needs as well as feedback on the effectiveness of the API documentation.

  • Contribute to both internal and external technical documentation to ensure API stakeholders have first in class documentation at their fingertips when interacting with the Telnyx API.

You May Be Fit For This Role If You Have


  • Passion for teaching and sharing new ideas and concepts.

  • Deep knowledge of API technologies/techniques REST and/or other web services.

  • Bachelor’s degree in Computer Science (CS), Information Technology (IT) or equivalent technical work experience.

  • Experience in software development and concepts, including debugging (e.g. Python, Java, C#).

  • Demonstrated history of creating non-trivial applications in Java, .Net, Ruby, Python, PHP, Javascript or other modern, general purpose programming language.

  • Experience supporting products that rely on APIs and Web Services.

  • Strong customer-focus, interpersonal and communication skills.

What We Value


  • Previous experience in software Product Management or Technical Support, or Sales Engineering.

  • Previous experience building out a product or proof of concept with CPaaS APIs.

  • Experience with JSON, XML, and SOA/Integration technologies is a plus.

  • Knowledge of VoIP protocols, networking, and telecommunication industry standards is helpful.

Joining Our Team



At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging and wireless services can act as building blocks to facilitate high-fidelity, secure and modern modes of communication.

No matter where you're based or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. 

Source: https://boards.greenhouse.io/telnyx54/jobs/4353176003
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Mar 25, 2021
Developer Evangelist - US Remote -
Telnyx -


This position is global


The Role



At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication. Developer Advocates are a critical member of Telnyx, communicating with developers to ensure they are using Telnyx’s products and services to maximum effect in the service of their end-users’ needs.

About you



You are a web developer. You understand the basics of the HTTP request and response cycle. You've written enough Python, PHP, Node, C# (.NET) or Java code to have opinions on the different web frameworks of a specific programming language, or even across multiple programming languages. You love to teach others. You understand that teaching sometimes requires much patience, but are driven by the immense satisfaction of seeing the light bulb go off in your students' heads. You are endlessly curious about and excited by technology. You know that there are usually smarter folks in the room and you're eager to learn from them.

In This Role You Will


  • Act as a liaison and champion for the Telnyx developer community.

  • Build feature rich, easy to follow examples and documentation highlighting Telnyx’s products and services.

  • Work with various developer communities to build relationships via meetups, conferences, and other gatherings.

  • Coordinate with the marketing team to create developer focused content, webinars, and blog posts.

  • Provide implementation, design, and usage support including best practices for complex customer implementations.

  • Provide guidance, technical expertise, and training to Telnyx team members for areas such as API usage/implementation, software development kit (SDK) utilization, and overall software implementation fundamentals.

  • Provide prioritized feedback to product teams about the feature and functionality enhancement needs as well as feedback on the effectiveness of the API documentation.

  • Contribute to both internal and external technical documentation to ensure API stakeholders have first in class documentation at their fingertips when interacting with the Telnyx API.

You May Be Fit For This Role If You Have


  • Passion for teaching and sharing new ideas and concepts.

  • Deep knowledge of API technologies/techniques REST and/or other web services.

  • Bachelor’s degree in Computer Science (CS), Information Technology (IT) or equivalent technical work experience.

  • Experience in software development and concepts, including debugging (e.g. Python, Java, C#).

  • Demonstrated history of creating non-trivial applications in Java, .Net, Ruby, Python, PHP, Javascript or other modern, general purpose programming language.

  • Experience supporting products that rely on APIs and Web Services.

  • Strong customer-focus, interpersonal and communication skills.

What We Value


  • Previous experience in software Product Management or Technical Support, or Sales Engineering.

  • Previous experience building out a product or proof of concept with CPaaS APIs.

  • Experience with JSON, XML, and SOA/Integration technologies is a plus.

  • Knowledge of VoIP protocols, networking, and telecommunication industry standards is helpful.

Joining Our Team



At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging and wireless services can act as building blocks to facilitate high-fidelity, secure and modern modes of communication.

No matter where you're based or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. 

Source: https://boards.greenhouse.io/telnyx54/jobs/4397206003
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Mar 25, 2021
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