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Velocity Service Professional- Gainesville, FL -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7887bc766d995e0176d932f79a6cdc&source=&lang=en
View More Show Me The Details
Mar 25, 2021
Velocity Service Professional - Richmond, VA -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78859f74e27e090175371801463a58&source=&lang=en
View More Show Me The Details
Mar 25, 2021
Velocity Service Professional- Tampa FL -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78839e781ec94f01782218e93f55ff&source=&lang=en
View More Show Me The Details
Mar 25, 2021
Velocity Service Professional- Boston -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78839e73b552430173ed96785c4e9f&source=&lang=en
View More Show Me The Details
Mar 25, 2021
Velocity Service Professional- NY -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Service professionals to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7887a877926fae0177ac72aa8f2c01&source=&lang=en

View More Show Me The Details
Mar 25, 2021
Velocity Service Professional- Philadelphia -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Service professionals to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7887a877926fae0177ac6febb52b1c&source=&lang=en

View More Show Me The Details
Mar 25, 2021
Velocity Service Professional- Raleigh, NC -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78859f74e27e090175371980eb3a63&source=&lang=en
View More Show Me The Details
Mar 25, 2021
Velocity Service Professional- St. Louis -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7883a977dab21a0177ff14bf916ff9&source=&lang=en

View More Show Me The Details
Mar 25, 2021
Senior Application Developer - Chicago
Peerless Network - Chicago
Essential Functions:

We are currently seeking an Application Analyst / Developer who will report to the Director of Information Technology. The position will require working with end users to design and develop enhancements applications that are critical to the success of the business. In addition, the position will involve supporting existing applications – specifically our Telephone Number Administration System, called ANIMate. Knowledge and experience with Java based web development is required.

Job Responsibilities:
  • Work with end users to design and develop enhancements to key business applications
  • Support existing applications
  • Work closely with IT operations on backup and disaster recovery solutions.
Required Knowledge and Experience:
  • Experience in the following design principles and development methodologies SOLID, TDD, CI with Hudson as build
    server, and Sonar for code quality analysis
  • Experience using Spring (DI, MVC for REST) - as super framework to manage major aspects of application layer including DI, REST, scheduled jobs, database access
  • Database development skills including SQL programming, solid understanding of relational database technologies, logical and physical data modeling.
  • Must have a keen eye for UI design aesthetics and attention to detail
  • Experience with the following web technologies: Tomcat, GAE, JSP, GWT, JSON
  • Experience working in an Agile based development environment and use of standard development tools (Eclipse, Ant, SVN, Hudson, Maven)
  • Experience developing SOAP and/or REST based web services with application reuse as an achieved objective.
  • Strong understanding of XML and how to manipulate using document based and stream based API’s. Also, Slf4j or Log4j for logging
  • Experience with ORM technologies (JDO/JPA preferred, Hibernate a plus)
  • Strong verbal and written communication skills with other developers and business client
Minimum Qualifications:
  • BS in Computer Science or related degree required
  • 5 - 7 years of server-side java based web development experience
  • 5 - 7 years of client side javascript development experience
  • Proactive and willing to take ownership
  • Ability to work within a small team in a fast paced environment
  • Ability to work with “offshore” development team

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

Source: https://www.peerlessnetwork.com/about-us/careers/application-developer/
View More Show Me The Details
Mar 25, 2021
Agent Account Manager - Denver
Peerless Network - Denver
Essential Functions
  • Forge and maintain superior relationships with Agents & Customers through day-to-day
    contact, leading meetings, and face-to-face contact
  • Pre/Post Sales Agent Support
  • Ensure timely completion of Agent orders and requests with prompt internal and external communication
  • Assist Agents with Quoting & Paperwork requests
  • Field questions from Parners regarding Peerless, products, provisioning process etc.
  • Handle service, provisioning & commission questions/escalations from Agents.
  • Become proficient with the Peerless Portal, so as to support agent questions etc.
  • Maintain a detailed understanding of assigned accounts including how services are used, monthly activity and billing, and identification of additional products and services that may benefit customer
  • Ensure appropriate customer billing and research billing issues
  • Report on and analyze customer specific performance metrics and make recommendations for improvements
  • Maintain customer/Agent specific reporting requirements.
  • Some Travel Required
Required Knowledge and Experience:
  • Previous telecommunications experience strongly preferred
  • Agent/Enterprise Account Management experience strongly preferred.
  • Excellent verbal and written communication skills
  • Experience using MS Office applications (Strong Excel and Access skills preferred)
  • Ability to learn and retain information as the business environment changes
  • Work well in a team environment and be accountable for your individual contribution

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

Source: https://www.peerlessnetwork.com/about-us/careers/agent-account-manager/
View More Show Me The Details
Mar 25, 2021
Customer Account Manager - TBD
Peerless Network - TBD
Essential Functions
  • Forge and maintain superior relationships with Customers through day-to-day contact, leading meetings, and face-to-face contact
  • Pre/Post Sales Support
    • Ensure timely completion of orders and requests with prompt internal and external communication
    • Field questions regarding Peerless, products, provisioning process etc.
    • Handle service, provisioning & commission questions/escalations
  • Maintain a detailed understanding of assigned accounts including how services are used, monthly activity and billing, and identification of additional products and services that may benefit customer
  • Ensure appropriate customer billing and research billing issues
  • Report on and analyze customer specific performance metrics and make recommendations for improvements
  • Maintain customer/Agent specific reporting requirements.
  • Some Travel Required
Required Knowledge and Experience:
    • Spanish Speaking
    • College Degree Preferred
    • Previous telecommunications experience strongly preferred
    • Agent/Enterprise Account Management experience strongly preferred.
    • Excellent verbal and written communication skills
    • Experience using MS Office applications (Strong Excel and Access skills preferred) Ability to learn and retain information as the business environment changes
    • Work well in a team environment and be accountable for your individual contribution

 

 

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

Source: https://www.peerlessnetwork.com/about-us/careers/agent-account-manager-2/
View More Show Me The Details
Mar 25, 2021
(Senior) Full Stack Developer (w/m/d) - Berlin
virtualQ - Berlin




- Berlin, Germany (or remote)

At virtualQ, you get the chance to
enhance your career as part of an innovative, growing tech startup
and work on a novel, award-winning product

with
top-notch technology
and
software management tools.
We like the concept of
simplicity, design
and
flat hierarchy
.

Are you looking for an opportunity to
actively shape and develop
a software in collaboration with a fantastic team? Do you want to work in an environment where
your opinion and ideas are highly valued
?

Then you should join us as a Full Stack Developer!



IN A NUTSHELL – WHO WE ARE AND WHAT WE DO

virtualQ provides a
cloud-solutionthat stops people waiting on hold
. Our AI-based product portfolio includes virtual waiting, virtual assistants, advanced ML scheduling algorithms, and more. Our
enterprise software
provides a unique customer experience with cutting-edge technology. We are backed by some of Germany's most prominent venture capital funds.



WHAT WE OFFER
  • A compelling product
    and

    an
    agile environment
    where we
    care about developer’s needs
  • We love tech!
    We work with the
    latest technologies
    and offer your
    choice of MacBook Pro or similar

  • Our
    stack
    is currently built on
    modern technologies
    such as
    Ruby on Rails, Python, Elixir, Postgres
    ,
    React, Webpack, Sass…
  • Results only work environment – we do not care when you work, we care about your work results

  • A fun open minded team – you will work with
    highly-skilled colleagues,
    who are
    passionate about what they do
    and who
    value clean, well-written code
  • Great development prospects
    and
    opportunities to grow 
  • Team days, after work gatherings and happy hours
    – activities are part of our daily office life (apart from Lockdown and Covid-19 of course)

  • Once
    conferences
    are a thing again you are invited to go to a conference of your choice

  • We have an
    educational budget
    for you to spend on your favorite courses
  • Does co-working
    and
    freshly brewed coffee
    from
    our community barista
    sound appealing?
    Join us
    in our
    modern, centrally located office in Berlin Mitte,
    just around the corner from
    Checkpoint Charlie
  • Flexibility: Don’t live in Berlin? No worries, you’ll be part of a distributed team that offers the freedom to work anywhere



WITH THESE SKILLS YOU WILL BE THE PERFECT MATCH

MUST HAVES

  • You want to learn and grow as a
    Full Stack Developer
    in an
    innovative
    and
    vibrant tech environment

  • You have
    3 years+ experience
    with
    Ruby on Rails or similar

  • You have some experience with
    React
    or similar Javascript frameworks
  • You are familiar with CI/CD, TDD,working agile and code reviews
  • You speak English fluently
  • You have a technical education / background
  • You do not take things for granted - you question the status quo

NICE TO HAVE

  • Functional languages like
    Elixir
  • Experience with Python
  • Experience with DevOps, AWS and Heroku
  • You are familiar with PostgreSQL or Redis
  • You have experience with monitoring and observability tools like New Relic, ELK or similar
  • You have experience with securing and enabling high availability for critical services
  • You speak German
  • You have worked with voice and audio applications
  • Twilio or experience in the telecommunications industry
  • Machine learning




YOUR DREAMJOB MIGHT BE JUST A CLICK AWAY. SO APPLY NOW!

Your contact person: Marie

Find out more about virtualQ as an employer: https://virtualq.io/en/career/

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



 

Source: https://virtualq.softgarden.io//job/8847386/-Senior-Full-Stack-Developer-w-m-d-?jobDbPVId=24070381&l=de
View More Show Me The Details
Mar 25, 2021
Head of Marketing (w/m/d) / Online Marketing Lead (w/m/d) - Berlin
virtualQ - Berlin




Warten nervt Dich. Wir schaffen die Warteschleife ab. virtualQ ist ein B2B-Technologie Startup mit der Mission, die Servicebranche zu revolutionieren. Dabei überzeugen wir bereits Kunden wie bspw. AXA , ADAC und Haufe-Lexware.

Wir wollen weitere nationale und internationale Unternehmen dafür begeistern, ihren Kundenservice mit uns zu optimieren! Für unsere ambitionierten Ziele suchen wir Dich! Klingt spannend? Let’s get it done!

Marketing ist Deine Leidenschaft und Du begeisterst Dich für Tech-Innovationen? Als kreativer und analytischer Kopf unseres Online / Brand und Lead-Generation Marketings bringst Du die notwendige Expertise mit? VirtualQ bietet Dir als Head of Marketing (w/m/d) die Chance, die Zukunft unserer Marke und Unternehmens in einer attraktiven Zukunftsbranche auf das nächste Level zu bringen und mit zu prägen.

Du bist für den gesamten Marketingprozess verantwortlich, von Brand über Online Marketing bis Content Design, Du kennst unsere Zielgruppen und weißt genau, wie Du sie erreichst. Dabei darfst Du dich auf eine enge Zusammenarbeit mit unserem erfahrenen Gründerteam und auf ein extrem sympathisches, internationales Team aus High-Performern  freuen. Willst Du unsere Erfolgsgeschichte mitschreiben?



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie Gothaer, Capita und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Kurz gesagt, Du wirst Teil eines tollen Unternehmens mit innovativen Produkten, von denen Du künftig die Welt begeistern wirst!

 



DEINE AUFGABEN 

  • Du verantwortest den gesamten B2B Marketingprozess - von der strategischen Marketingplanung über die operative Umsetzung bis hin zur Analyse unserer Marketingmaßnahmen 

  • Du nimmst eine Kern-Schlüsselfunktion im Unternehmen ein, treibst unser Marketing und Lead Aktivitäten proaktiv voran, beschreitest neue Wege und arbeitest eng mit unserer Geschäftsführung und unserem Revenue Team zusammen

  • Du denkst unternehmerisch und trägst mit deiner Arbeit signifikant zur Realisierung unserer ambitionierten Wachstumsziele bei

  • Du professionalisierst unsere Marketingprozesse, entwickelst unser Brand und unsere Online Marketing Strategie weiter

  • Du steuerst, hinterfragst und optimierst unser Lead Funnel Management und stellst sicher, dass unsere Marketing Leads zu Sales Terminen konvertieren

  • Als Marketing-Experte (w/m/d) fungierst du sowohl intern als auch extern als kompetenter Ansprechpartner und Repräsentant (w/m/d) bei allen marketingrelevanten Kontaktpunkten und Events

  • Du erstellst hochwertigen Content und bringst Messages auf den Punkt, die zudem mit Witz professionell auffallen und begeistern

  • Du managst und steuerst Mitarbeiter, Praktikanten, Freelancer und Agenturen, betreust unsere Kooperationspartner, lässt innovative Ideen zum Leben erwachen und bringst Aufgaben erfolgreich zu Ende

  • Für die Auswertung und Abstimmung der Marketing Aktivitäten stehst du in engem Austausch mit unserem Revenue und Business Intelligence Team - auf neu gewonnene Erkenntnisse lässt du Maßnahmen folgen und setzt Impuls



DARAUF DARFST DU DICH FREUEN

  • Ein Team zum Verlieben ♡ - schau auf unserem Instgram Account @virtualQapp vorbei und mach Dir selbst ein Bild!
  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht
  • Eine steile Lernkurve, verantwortungsvolle Aufgaben und viel Freiraum, um Deine Ideen umzusetzen
  • Schulungen? Workshops? Seminare? Wir fördern Dich mit einem jährlichen Weiterbildungsbudget individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Mitte, direkt um die Ecke vom Checkpoint Charlie, bietet alles was das Herz begehrt
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen 
  • Flexible Arbeitsszeiten und Home-Office Tage gehören bei uns zum ganz normalen (Arbeits-)Alltag
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär (während der Pandemie natürlich Online)




DAS WÜNSCHEN WIR UNS VON DIR


  • Du bringst mindestens vier Jahre einschlägige Erfahrungen im Marketing mit. Im besten Fall mit B2B, Technologie, Startup und/oder Enterprise Erfahrung

  • Du hast Erfahrung in Online Marketing, Kommunikation, Performance Marketing, Account Based- und/oder Inbound Marketing, kennst die gängigen Marketing Werkzeuge (bspw. Hubspot, Wordpress,...) und bist in der Lage, interne und externe Ressourcen zu steuern und orchestrieren

  • Du weißt was es braucht, um Interesse und Markenbotschaften im professionellen Business Kontext ansprechend zu transportieren, Aufmerksamkeit und Leads geschickt zu generieren, Fach-Entscheider aus Unternehmen von virtualQ zu überzeugen und Interessenten zu potenziellen Kunden zu entwickeln

  • Du hast erstklassige Präsentations- /Kommunikations-Skills und bringst ein exzellentes Sprach- und Designgefühl mit

  • Kreativität trifft auf analytisches Verständnis - du hast ein Auge für Branding und Design. Dabei steuerst Du Marketing Kampagnen, analysierst und erzielst messbare Erfolge. Prozesse und Prozess-Design liegt Dir im Blut

  • Du arbeitest gerne selbstständig und weißt, wie Du dich am besten organisierst und Deine Arbeit strukturierst. Wenn Du Fragen hast, holst Du Dir selbstverständlich Feedback ein

  • Du bist technikaffin, willst komplexe Produkte und Zusammenhänge verstehen und arbeitest dich spielend in neue Tools ein

  • Du willst Teil einer sinnvollen Mission sein und teilst unsere Vision, die “Warteschleife abzuschaffen”. Du brauchst als pro-aktiver Selbststarter mehr Gestaltungsfreiraum sowie Verantwortung und willst die direkten Erfolge und Ergebnisse Deiner Arbeit sehen




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Deine Ansprechpartnerin: Marie

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/

*virtualQ wurde 2018 von der Zeitschrift Gründerszene zum Technology Startup des Jahres gekürt



 

Source: https://virtualq.softgarden.io//job/9490315/Head-of-Marketing-w-m-d-Online-Marketing-Lead-w-m-d-?jobDbPVId=25683150&l=de
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Mar 25, 2021
Senior Sales Manager (W/M/D) - Berlin
virtualQ - Berlin




- Ab sofort in Berlin -

Verkaufen ist Deine Leidenschaft und Networking Dein liebstes Hobby? Du brauchst den Austausch mit Menschen wie andere die Luft zum Atmen? Mit Deinem rhetorischen Geschick, Deinen stichfesten Argumenten und Deinem Enthusiasmus, könntest Du auch Omas alte Topflappen gewinnbringend verkaufen? Wir bieten Dir etwas Besseres: Ein innovatives, spannendes Produkt, mit dem wir die Service-Center-Branche auf den Kopf stellen werden. Dafür suchen wir ein Sales-Talent mit Drive, Eigeninitiative und Lust auf Verantwortung.

 



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie Lufthansa AlbatrosHanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir fortsetzen!

 



MIT DIESEN TÄTIGKEITEN MACHST DU VIRTUALQ ZUM VERKAUFSSCHLAGER

  • Du arbeitest eng mit unseren Gründern und Geschäftsführern zusammen und übernimmst eine federführende Rolle beim Ausbau unserer Sales Aktivitäten in der gesamten DACH-Region
  • Du wartest nicht bis Dein Telefon klingelt, sondern greifst lieber selbst zum Hörer und überzeugst Unternehmen von unserem Produkt
  • Versicherungen, Energieunternehmen, Banken… Du hast ein sicheres Gespür dafür, wo der nächste Kunde sitzen könnte und scheust Dich nicht, neue Wege der Kundengewinnung zu gehen
  • Dafür entwickelst und testest Du neue Verkaufsstrategien, die Du mit Ausdauer und Biss verfolgst
  • Dein Wissen über unser Produkt gibst Du kompetent weiter
  • Du berätst und betreust unsere Kunden aus Deutschland, Österreich und der Schweiz mit Herz und Verstand




MIT DIESEN SKILLS BIST DU UNSER/E TOP-KANDIDAT/IN

  • Du bist ein Kumpeltyp und kannst auch mal über Dich selber lachen
  • Du hast bereits einschlägige Erfahrungen im Sales Bereich gesammelt
  • Berufliche Abstecher in der Service-Center- oder Versicherungsbranche sind ein Plus, aber keine Voraussetzung
  • Du bist ein Kommunikationstalent und triffst dank Fingerspitzengefühl und Empathievermögen sowohl auf Deutsch als auch auf Englisch den richtigen Ton
  • Du trittst sympathisch und professionell auf, Dein Enthusiasmus ist ansteckend
  • Innsbruck, Graz, Berlin, München, Wien, Genf oder Basel – um unsere (künftigen) Kunden persönlich zu überzeugen, steigst Du auch gerne mal ins Auto oder in den Flieger
  • Du schaust gerne über den Tellerrand und hast Lust auf neue Herausforderungen in einem internationalen Team


 



DARAUF DARFST DU DICH FREUEN

  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht
  • Ein Team zum Verlieben ♡ - schau auf unserem Instgram Account @virtualQapp vorbei und mach Dir selbst ein Bild!
  • Tolle Entwicklungsperspektiven in einem der laut Gründerszene Ranking am schnellsten wachsenden Tech-Startups Deutschlands
  • Schulungen? Workshops? Seminare? Wir fördern Dich individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working, Chillout Area und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Mitte, direkt um die Ecke vom Checkpoint Charlie, bietet alles was das Herz begehrt
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware-Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Deine Ansprechpartnerin: Marie

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/




 

Source: https://virtualq.softgarden.io//job/7404120/Senior-Sales-Manager-W-M-D-?jobDbPVId=20394500&l=de
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Mar 25, 2021
Werkstudent/in für Produktmarketing (m/w/d) - Berlin
virtualQ - Berlin




Du begeisterst Dich für
Softwarelösungen, die wirklich einen Mehrwert generieren
und liebst die Herausforderung? Mit uns kannst Du deine Skills im Produktmarketing auf das nächste Level heben! Du hast das Auge immer am Detail und weißt genau, worauf es bei der Vermarktung eines Produktes ankommt? Produktvideos, Newsletter und Präsentationen weißt du effektiv zu gestalten? Dann bist Du bei uns genau richtig! Wir bieten Dir die Chance, deine Stärken auszuleben und Teil eines aufstrebenden jungen Technologie-Startups zu werden, das derzeit die Servicewelt auf den Kopf stellt. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir weiter schreiben!

 

WER SUCHT HIER?

virtualQ ist Marktführer für intelligente Warte- und Rückrufservices und hat sich mit seinen einzigartigen Lösungen auf die Optimierung der Customer Experience im Service Bereich spezialisiert. Das Unternehmen fungiert als Vorreiter, wenn es um den Einsatz von Künstlicher Intelligenz, Machine Learning und Data Science im Service Sektor geht. Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrenden Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namhafte Unternehmen wie ADAC, CAPITA, Wien Energie, Haufe-Lexware, die Gothaer Versicherung und die Österreichischen Bundesbahnen. Kurz gesagt, ein tolles Unternehmen mit innovativen Produkten, von denen du künftig die Service Branche begeistern wirst!



DEINE AUFGABEN

  • Du entwickelst Ideen, durch die unser
    Produkt
    überzeugend und gut verständlich in unterschiedlichen
    medialen Formaten
    visualisiert werden kann. Dabei arbeitest du eng mit unserem
    Head of Product
    zusammen

  • Du erstellst
    selbständig Konzepte
    für
    Produktvideos, Produkt Newsletter, Präsentationen sowie One Pager
    und setzt diese eigenverantwortlich um

  • Du verleihst den
    Produktvideos
    einen persönlichen Charme, indem Du darin als
    Expert/in
    auftrittst

  • Je nach vorhandenen Skills kann das Aufgabengebiet erweitert werden

MIT DIESEN SKILLS BIST DU UNSER „PERFECT MATCH“

  • Du absolvierst aktuell ein Studium im Bereich
    Marketing
    ,
    Medien- und Kommunikation
    ,
    Wirtschaftsinformatik
    oder in einem
    verwandten Fach

  • Du hast sehr gute Kenntnisse in der Nutzung von
    Präsentations- und Videoverarbeitungssoftware

  • Du konntest bereits
    erste Einblicke in das Produktmarketing
    gewinnen, beispielsweise durch ein Praktikum oder andere Projekte
  • Softwarelösungen
    findest Du spannend, denkst Dich gerne in
    komplexeZusammenhänge
    hinein und kannst diese im Handumdrehen
    kompetent an Andere vermitteln

  • Du besitzt gute Kenntnisse in der Bild,- Ton,- und Texterstellung

  • Du präsentierst unser Produkt mit
    Begeisterung
    und weißt genau, worauf es bei der Darstellung beim Kunden ankommt

  • Mit Deinem
    selbstsicheren
    und
    überzeugenden Auftreten
    verstehst Du es, Menschen für unsere Idee zu gewinnen

  • Du bist eine
    eigenverantwortliche und selbstständige Arbeitsweise
    gewöhnt und denkst immer teamorientiert

  • Du verfügst über sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift

  • Du bist ein
    Kumpeltyp,
    kannst auch mal über dich selber lachen und hast
    Lust auf Startup-Luft

DARAUF DARFST DU DICH FREUEN

  • Ein
    Team zum Verlieben
    ♡ - schau auf unserem Instagram Account

    @virtualQapp

    vorbei und mach dir selbst ein Bild!
  • Tolle Entwicklungsperspektiven
    in einem dynamischen Tech-Startup

  • Eine
    steile Lernkurve
    sowie verantwortungsvolle Aufgaben
  • Co-Working, Chillout Area
    und
    frisch gebrauter Kaffee
    von unserer
    Community Barista –
    unser modernes, zentral gelegenes
    Büro in Berlin Mitte
    , direkt um die Ecke vom Checkpoint Charlie, bietet alles was das Herz begehrt
  • Work hard, play hard
    - unsere Erfolge und unseren Teamspirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten

  • Wir sind
    "tech" durch und durch
    - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware-Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen
  • 11 Nationalitäten
    - Diversity ist für uns kein Buzzword, sondern Teil unserer DNA
  • Team Days, Happy Hour, After Work get-together
    – unsere regelmäßige Team Aktivitäten sind legendär

  • Die Chance auf eine langfristige Zusammenarbeit

WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Deine Ansprechpartnerin:
Marie

 

Mehr über virtualQ als Arbeitgeber erfährst du hier:
https://virtualq.io/karriere/



 

Source: https://virtualq.softgarden.io//job/8473703/Werkstudent-in-f%C3%BCr-Produktmarketing-m-w-d-?jobDbPVId=23146903&l=de
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Mar 25, 2021
FP\u0026A Manager - Chicago
Telnyx - Chicago

JOB DESCRIPTION


The role:
This will be the first FP&A hire at Telnyx and will have the opportunity to build the function from scratch.

In this role you will:

  • Be responsible for our consolidated strategic and financial planning processes, and the underlying integrated financial forecast models, systems, and tools
  • Collaborate with leadership across Telnyx to provide analytical rigor and evaluate strategic initiatives and key decision processes
  • Develop and monitor critical financial performance metrics, and communicate actionable insights to relevant stakeholders
  • Prepare presentations to the Board of Directors and Executive Team
  • Drive ongoing improvements to Telnyx-wide planning and financial performance management processes

 You May Be Fit For This Role If You Have:
 
  • 2+ years of relevant experience in corporate planning, business finance, investment banking, management consulting, private equity, or related fields
  • Strong analytical skills, and extensive experience architecting integrated models from scratch, in Excel or in other planning applications
  • A proven ability to identify and drive impactful financial outcomes, and to manage complex projects across multiple teams
  • A proven ability to communicate effectively with all levels of the organization and to build strong working relationships
  • A proclivity for working in fast-paced environments
  • Excellent verbal and written communication skills
  • Experience with SQL or a willingness to learn
  • Experience working in a high-growth, rapidly scaling environment


Source: https://boards.greenhouse.io/telnyx54/jobs/4393690003
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Mar 25, 2021
IT Operations Systems Administrator - Chicago
Telnyx - Chicago

IT Operations Systems Administrator

The Role


This role requires a blend of traditional IT infrastructure knowledge and experience, and skill-sets that focus on automation, integration, and full systems awareness. A successful candidate will be a creative thinker and a disciplined engineer. This position will require someone who enjoys working collaboratively with teams and can self-motivate when working independently. This position will be a part of the decision making and structuring of Telnyx’s IT infrastructure.

In This Role You Will

  • Support, manage, and deploy SaaS, and internal solutions for the company.

  • Identify, automate, and integrate manual processes to provide more seamless solutions.

  • User ACL and general management through systems such as Active Directory, Okta and other platforms.

  • Support, manage, and deploy Zero-Touch workstation deployment and remote management.

  • Develop remote friendly solutions.

  • Support, manage and improve internal network infrastructure.

  • Troubleshoot any issues with our in-office technology (IoT devices, Crestron systems, A/V, Collaboration rooms).

  • Create and update documentation (internal documentation, help articles, cultivating self-service within the company).

  • Manage, improve and design office technology solutions such as digital signage and IoT solutions.

  • Support a robust technical desk solution (Linux, Windows and Mac).

You May Be A Fit For This Role If You Have


  • Experience using
    Linux
    as a primary machine.

  • Linux Server maintenance.
  • Windows Server
    familiarity.
  • OSX
    desktop support experience.

  • Personal projects such as: Creating a home network, automation systems, integrating disparate systems together.

  • Experience automating yourself out of problems.

What We Value

  • Willingness to learn and step outside your comfort zone.

  • Scripting experience (Bash, Python or other).
  • Active Directory management
    experience (> 1 year).
  • SSO platform management
    (> 1 year).

    • Authorization/security protocols:

      • SAML (2.0)

      • SCIM

      • IPA/AD binding, privilege-management

  • A/V and Telecom equipment experience.

What It Is Like To Work At Telnyx
 

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.


At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us
.
 

Source: https://boards.greenhouse.io/telnyx54/jobs/4156975003
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Mar 25, 2021
In-House Legal Counsel - Ireland
Telnyx - Ireland

The Role

As Telnyx’s first In-House Legal Counsel based out of its Dublin, Ireland office, you will work together with the General Counsel based in the United States and the rest of the legal team and management to lead Telnyx’s EMEA expansion efforts, legal operations in Dublin, as well as facilitate processes across many squads within Telnyx: growth, vendor relations, recruiting, regulatory, among others, and work efficiently to put Telnyx in the best possible position for the future.

 

Telnyx has operations in the United States, Europe, and Asia.  Accordingly, there is a significant international component to this role. You will have a substantial voice in shaping the future of legal at a fast-paced high-growth technology company, and you will have extensive opportunities to grow the depth and breadth of your skills.  A strong fundamental understanding of commercial contracts and talent at drafting and other writing are essential for this role.

In This Role You Will


  • Respond to contract requests and needs from within the organization, including a particular focus on EMEA-based vendor agreements, and with the interops/vendor relations team as “client”, manage and respond to such vendor contract requests and lead such vendor contracts to closing.

  • With the growth team as “client”, manage and respond to customer contract requests and lead customer contracts to closing.

  • With the internal requesting party as “client”, manage and respond to outgoing and incoming NDA negotiation requests.

  • With management as “client”, negotiate and document commercial leases, architect/contractor agreements and development agreements for the company’s offices globally together with jurisdictionally-specific outside counsel where appropriate.

  • With management as “client”, negotiate and document business life-cycle contracts such as equity and debt financing documents.

  • Collaborative field ad-hoc commercial contract requests to ensure prompt and efficient unblocking of commercial efforts.

  • Develop and improve legal processes as well as create and update company form agreements.

  • Research and apply law that applies to the ever-changing business and create documentation and processes to support compliance (e.g. retention policies, security, privacy).

  • Maintain, enhance, and when appropriate, replace, legal software tooling.

  • Effectively and professionally source and manage outside counsel and interact extensively with third parties.

  • Telnyx frequently has occasion to source and manage outside counsel, both domestically and abroad.  In-house counsel will need to regularly perform RFPs among existing and novel outside service providers to ensure quality outside counsel.

  • In-house counsel will interface with Telnyx lenders and investors and should be prepared to interact as the face and/or voice of the company while maintaining company confidentiality.

  • Telnyx is a next-generation international communications service provider. A willingness to dig-in on the regulatory side and think critically and creatively about how to ensure we are compliant while simultaneously nimble is essential to continuing to scale. In-house counsel will partner with the General Counsel and management to craft and support these efforts.



You May Be Fit For This Role If You Have

  • At least 4 years of experience as a solicitor and/or in-house legal counsel.

  • Exceptional drafter/writer.

  • Experience negotiating commercial contracts.

  • Efficient communicator with a mastery of tone.

  • Global thinker who is disciplined with the details.

  • Driven to self-improve and broaden and deepen legal and business skill-set.

  • Demonstrable track record of providing practical, forward-thinking, business-minded legal advice.

  • Creative problem-solver who will search for the latest technology to organize and automate workflows.

  • Strong understanding of Microsoft Office applications, including Word and Excel.

  • Ability to multitask, prioritize and re-prioritize.


What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

 

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. 

 

Source: https://boards.greenhouse.io/telnyx54/jobs/4299914003
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Mar 25, 2021
VoIP Systems/Network Architect - Montreal
babyTEL - Montreal


Assignment and roles:
  • Works closely with different departments and management team on projects related to the design, development, deployment, monitoring and evaluation of new products and services
  • Assist in the review, analysis and evaluation of deployed solutions
  • Review and elaborate migration plans for systems and network equipment infrastructure including site backups and recovery processes.
  • Plan, deploy and maintain highly available networking equipment and optimized it for VoIP/FoIP
  • Troubleshoot VoIP issues including compatibility, performance and quality of service
  • Install, test, troubleshoot, monitor and support different VoIP equipment in our labs and production network.
  • Review and optimize  security on systems and network equipment
  • Assist and provide 3rd level support to operation and support team on complex networking and VoIP issues.

Qualifications:
  • Bachelor’s degree in Computer Science, Telecommunications or a related field
  • 7 years + of experience in networking and VoIP technologies
  • Security and networking certifications is an asset
  • Solid experience in IP switching and routing technologies and network equipment
  • Hand-on in high available hardware/software and virtual environments
  • Strong knowledge and experience of SIP based VoIP protocol and various VoIP equipment.
  • Excellent troubleshooting skills and knowledge of fundamental concepts, practices and procedures in testing and debugging.
  • Proficiency with the Linux (administration, maintenance, troubleshooting, monitoring, scripting) and virtualization technologies
  • Programming knowledge is an asset
  • Excellent interpersonal and professional communication skills


babyTEL offers it's team members a great opportunity to stay on the leading edge of the new technological innovations in their field of work and play an important role in exciting projects shaping the future of the telecommunications industry.  babyTEL provides a competitive salary and benefits package & the potential to expand your career.  We are located in the heart of downtown Montreal (near the metro and train stations).

If you are a passionate, innovative & enthusiastic candidate, you’ll find babyTEL’s culture to be exciting, challenging and rewarding. Come work for one of the technological leaders in today’s telecommunications carrier market.   

 

About babyTEL:
Driven by innovation and a passion for the future, babyTEL Inc. (www.babytel.net) is a growing provider of fully featured VoIP Telephone Service, as well as mobile & social applications and is well positioned in the emerging Internet Telephony market.

Source: https://babytel.applytojob.com/apply/J20GQsE0O0/VoIP-SystemsNetwork-Architect
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Mar 25, 2021
Business Analyst - Noida
Provana - Noida


Roles and Responsibilities 

Designing, developing & maintaining business intelligence solutions
Crafting and executing queries upon request for data
Presenting information through reports and visualization
Design, build and deploy BI solutions
Maintain data analytics platforms

Desired Candidate Profile 

 

Perks and Benefits 

 



Key Skills

Data ValidationMicrosoft Power BiSSRSData AnalysisData MiningData ExtractionData AnalyticsSQL


Education-

UG:BCA in Any Specialization,Any Graduate in Any Specialization,B.Tech/B.E. in Any Specialization

PG:

Doctorate:


Source: http://careers.provana.com/job-listings-business-analyst-provana-india-private-limited-noida-0-to-3-years-230321003476

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Mar 25, 2021
Sales Trainer - Noida
Provana - Noida


Roles and Responsibilities

 

1. Take complete ownership of sales training for entire global staff.

2. Created, refined and delivered new hire on-boarding program across global centres. and work on continuous improvements to enhance the overall experience of new joiners.

3. Develop and build sales training content.

4. Develop sales and other training manuals for sales.

5. Deliver and manage refreshers and other need-based trainings for sales team including soft skills, selling skills, process and other functional trainings.

6. Do continuous evaluations via assessments/ feedbacks of the team to identify the opportunities and hep them enhance their performance.

7. Create, Manage and work on continuous improvement of sales Bootcamp.

8. Stakeholder management for content creation, certifications and feedbacks

9. Understand how business works and act as a catalyst to increase it via training interventions.

Desired Candidate Profile

 

1. Excellent communicator

2. Should be an expert in Microsoft office tools.

3. Must take complete ownership and someone who keeps in continuous improvements.

4. Must be good at building interpersonal relationships and manage multiple stakeholders.

5. Good at project management and handle multiple tasks/projects at a time.

 



Key Skills

Content DevelopmentSoft Skills TrainingSales Training


Education-

UG:Any Graduate in Any Specialization

PG:

Doctorate:


Source: http://careers.provana.com/job-listings-sales-trainer-provana-india-private-limited-noida-6-to-10-years-010321003821

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Mar 25, 2021
Senior Business Analyst - Noida
Provana - Noida


Roles and Responsibilities 

Should be able to conduct market research and drive client engagement sessions to provide thoughts on business growth
Manage multiple client and product implementations
Assist the creation and maintenance of the necessary documentation for product

Desired Candidate Profile 

 

Perks and Benefits 

 



Key Skills

Business ResearchProject ManagementUse CasesRequirement GatheringUser StoriesSenior business analystMarket Research


Education-

UG:BCA in Computers,B.Tech/B.E. in Electrical, Electronics/Telecommunication, Mechanical, Chemical, Computers

PG:

Doctorate:


Source: http://careers.provana.com/job-listings-senior-business-analyst-provana-india-private-limited-noida-2-to-5-years-230321009815

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Mar 25, 2021
Development and Automation Specialist - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for a Development and Automation Specialist to join our team in Nottingham!

 

Working as part of the Service Improvement team, the Development and Automation Specialist will be responsible for designing and implementing automation solutions, undertaking toolset integration and developer projects both internally and externally for customers.

 

This Development and Automation Specialist role is brand new to the team so you could part of an exciting and growing team! Read on for more details.

 

Development and Automation SpecialistDuties and Responsibilities
  • Responsible for solution design, implementation and documentation of automation and integrations activities.
  • Post implementation and BAU support for automation and integration solutions
  • Work with third parties to integrate systems through REST/SOAP APIs
  • Promote / enable re-use of integrations and automations that are built.
  • Provide input into company strategy for automation.
  • Stay up to date with technology advances within the Littlefish technology portfolio and more widely in the market.

What we are looking for from you
  • Strong background in, and experience of working in developer or automation roles.
  • Background in Blue Prism, Ui Path, Microsoft Power Automate, Microsoft Graph or similar automation technologies.
  • Excellent knowledge on automation toolsets (Blue Prism, Ui Path, Microsoft Power Automate, Microsoft Graph or similar automation technologies.
  • PowerShell Scripting knowledge.
  • Proficient working with relational SQL databases.
  • Knowledge of PHP, HTML, C#, VB.NET and Python programming languages.
  • Good knowledge of Regular Expressions (RegEx), file parsing and JSON
  • Webservices knowledge REST/SOAP API programming.

 

 

What would make your application stand out?
  • Computer Science or Software Engineering degree level education or equivalent.
  • Experience working with Service Management Toolsets (Ivanti/ServiceNow etc)
  • Experience working with AI/Machine Learning and Virtual Agent technologies
  • Exposure to ITIL principles and framework.

 

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/development-and-automation-specialist/
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Mar 25, 2021
Infrastructure Engineer - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for an Infrastructure to join us in either Sheffield or Nottingham. As the Infrastructure Engineer, you will provide effective high level remote technical support to Littlefish contract customers, for server, network Infrastructure and desktop/laptop issues.  As the Infrastructure Engineer, you will communicate effectively with the customer and act as escalation point for customer and problem management technical issues.

Infrastructure Engineer Duties and Responsibilities
  • Provide high level technical support services to Littlefish contract customers, in line with personal skill sets.
  • Resolve call issues in a competent manner, whilst communicating professionally with the customer and other members of the Service Desk and other Professional Services teams.
  • To be responsible for completing specific technical projects as designated by the Service Management Team e.g. lead Service Transitions
  • To monitor and progress Service Desk queries assigned to other members of the Service Desk team in line with all service level standards. Provide advice to other less experienced team members and coach them in the techniques of problem solving and effective communication
  • To identify, monitor, progress and resolve problem management tickets generated via proactive, event, and incident management.
  • Act as a technical escalation for the Service Desk engineers. Work with Service Manager/Service Desk Manager on escalated issues
  • Provide a knowledgeable technical information service to our internal Service Desk and assist with the completion of technical documentation (service transition, wiki updates, knowledge base, known error database)
  • Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs

What we are looking for from you
  • Three years’ experience in a similar role
  • Must have strong working knowledge with proven experience of either Azure or AWS.
  • In-depth working knowledge of
  • MS platforms such as AD, SCCM, Azure, O365, and windows networking.
  • Windows server, AD, SCCM, networking LANs and WANs, (switches and firewalls), backup technologies, SaaS, PaaS
  • Working with service management tools to manager changes, incidents, problems and requests.
  • Be able to demonstrate good problem solving
  • 5+ years MS server / AD
  • MCSE, VCP, CCA, CCNA or relevant experience

What would make your application stand out?

Experience of:
  • Azure
  • AWS
  • Switches and firewalls
  • Backup technologies
  • ITIL
  • Security principles
  • Any experience of Linux, VMware, Citrix, Hyper-V, network security management, PowerShell, Office 365 Hybrid environments

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/infrastructure-engineer/
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Mar 25, 2021
Infrastructure Engineer- Transitions - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for an Infrastructure engineer with transition (onboarding / due diligence) experience to join us in either Sheffield or Nottingham. As a transition specialist you’ll work on onboarding new customers, carrying out due diligence, deploying tooling and also documenting client estates. You will need to communicate effectively with customers and internal stakeholders to ensure effective delivery in tight timescales.

Infrastructure Engineer Duties and Responsibilities
  • Lead the due diligence of new client estates.
  • Provide early life support to new customers.
  • Creating documentation of key elements of client estates and ensuring this is documented in our knowledge management systems
  • Deployment of standard Littlefish tooling to new client estates
  • To be responsible for completing specific technical projects as designated by the Service Management Team e.g. lead Service Transitions
  • Provide a knowledgeable technical information service to our internal Service Desk
  • Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs

What we are looking for from you
  • One years’ experience in a similar role
  • In-depth working knowledge of ;
  • MS platforms such as AD, SCCM, Azure, O365, and windows networking.
  • Windows server, AD, SCCM, networking LANs and WANs, (switches and firewalls), backup technologies, SaaS, PaaS
  • Working with service management tools to manager changes, incidents, problems and requests.
  • Be able to demonstrate good problem solving
  • 5+ years MS server / AD
  • MCSE, VCP, CCA, CCNA or relevant experience

What would make your application stand out?

Experience of:
  • Switches and firewalls
  • Backup technologies
  • ITIL
  • Security principles
  • Any experience of Linux, VMware, Citrix, Hyper-V, network security management, PowerShell, Office 365 Hybrid environments, or AWS.

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/infrastructure-engineer-transitions/
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Mar 25, 2021
Professional Services Engineer - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish are seeking a Professional Services Engineer to join our team to provide technical expertise across a range of customer projects, from Microsoft Azure and Office 365 migrations to Windows 10 and Intune transformations. As the Professional Services Engineer, you will deliver projects end-to-end, inclusive of design work, implementation, configuration, testing, documentation and fully supporting the process of acceptance into service.

 

The ideal candidate should have a minimum two years of experience or more working within the IT Services Industry actively delivering Projects.

 

As the Professional Services Engineer, you will be home based, however with role will require frequent travel to client locations to complete project requirements, therefore candidates must also have a full driving licence and willing to travel.

 

Professional Services EngineerDuties and Responsibilities

Working with the Client and Littlefish Project Management teams to scope out project activity.

Design and implement the agreed solutions.

Create accurate and detailed project documentation and test plan.

Liaise with internal Infrastructure team to complete the handover to support activity.

Strive to achieve and maintain certification in the primary technologies within defined area of expertise.

Participate in and champion Littlefish Development initiatives

 

What we are looking for from you

 

Must have full driving licence and willing to travel to client locations as required to complete project requirements.

Microsoft MCSA: Windows Server 2016

 

As an experienced Professional Services Engineer working within the IT Services industry, you must have experience in:

 

Planning and Documentation of technical solutions.

Implementation, configuration, testing and troubleshooting technical solutions.

Good written and verbal communication skills to assist translation of complex technical subjects for sometimes non-technical audiences.

Conduct internal handovers into support upon project completion.

Typically, this level resource should have two years of experience or more working within the IT Services Industry.

 

What would make your application stand out?

CompTIA Security+ Certified Security Professional

Mimecast Technical Specialist

Datto Continuity Technical Specialist

VMware VCP

Cisco CCNA

Experience of creating high quality technical documentation detailing configuration of work completed during project engagement.

Participation in project pre-sales activity and design work.

 

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/professional-services-engineer/
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Mar 25, 2021
Service Architect - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!
Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for a Service Architect to join our growing team.

Reporting into the Operations Director, your role as Service Architect will be to take overall responsibility for the design of client specific Service Operating Models, ITIL process and governance. You will act as the point of reference for implementation resource on new business transitions for service design. In addition, as the Service Architect is responsible for the design of Littlefish service management offers, working with delivery heads and sales teams as necessary to support the growth of Littlefish.

 Service Architect
 
Duties and Responsibilities
  • Participate in the sales process providing input into the service solution design and resource model. Present to new name customers, as necessary.
  • Build out new service integration process to complement the core process set.
  • Work with sales, solutions, and operations functional heads to define and build out new capabilities.
  • Developing and maintaining a service management process library to include single source and multi-source iterations allowing Littlefish to rapidly and effectively transition in new contracts that include service management responsibilities.
  • Lead the service management implementation on new business transitions, specifically:
  • Contract compliance management
  • Service organisation design
  • Service management process and procedure definition
  • Customer engagement definition to agreed processes and interfaces.
  • Work instruction creation
  • Service reporting design
  • Service management tool design
  • Governance design
  • Undertake implementation activities either directly or indirectly for any service management scope on service transition projects.
  • Reviewing and auditing (as appropriate) service management processes
  • Define a plan for service management operating model evolution, to include growth plans, capability maturity, new capability implementation etc.
  • mso-margin-bottom-alt:auto;line-height:normal;background

What we are looking for from you
  • A proven track record in process level (e.g., Incident, Request etc.) design, management and service delivery management.
  • Proven experience of service operating model design and implementation
  • Experience of defining new service capabilities from initial idea through to sale and implementation to meet a contracted client need or market demand
  • Business experience gained in Service Management and/or technical delivery roles, across a range of customers and environments in a Managed Services provider
  • Knowledge of typical managed service commercial constructs – service levels, charging/volumetric mechanisms, service schedules etc.
  • Relationship building with mid-level to senior level members of an organisation – gaining trust and confidence from customers.
  • Ability to lead a virtual team with a high degree of drive, determination and motivation to succeed.

What would make your application stand out?
  • Educated to Degree standard (or equivalent)
  • ITIL Expert (or equivalent knowledge)
  • SIAM Foundation (or equivalent)
  • Experience of working in a consulting environment on service management and service delivery transformation
  • Experience of working at CxO level in mid to large size organisations

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our 
#peoplematter 
approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/service-architect/
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Mar 25, 2021
Service Delivery Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

We are currently recruiting for a Service Delivery Manager to join us on our exciting journey!

 

As the Service Delivery Manager, you will report into the Head of Service Delivery and be responsible for the management and delivery of all contracted services for either an individual or portfolio of nominated customers.  The Service Delivery Manager is responsible for ensuring that services delivered meet the contracted specifications and expectations established with customers, whilst improving quality and customer satisfaction.

 

Home/remote working available.

Service Delivery ManagerDuties and Responsibilities
  • Develop and enhance the strategic relationships with customers
  • Develop and deliver service account roadmaps, working alongside Service Account Managers and Solution/Technical Architects
  • Provide effective tactical and strategic advice, coaching and guidance to Field / On site staff, Service Desk agents, Service Management Office (ITIL) staff with a focus on operational delivery
  • Ensure effective resource management, influence and identify required resources within Operations and wherever possible forecast ahead in a timely manner
  • Manage and control contractual scope and Littlefish compliance against the scope
  • Work with the Service Account Managers on account planning and subsequent delivery of the plan including relationship mapping/management, identify upsell opportunities, secure and maintain reference-ability, winning renewals and re-procurements

 

What we are looking for from you
  • Educated to A Level standard (or equivalent)
  • ITIL Foundation (or equivalent)
  • A proven track record in Service Management - 4 to 6+ years (exceptions will be made for internal candidates)
  • Business experience gained in Service Management and/or Business Management roles, across a range of customers
  • Relationship building with senior members of an organisation - gaining trust and confidence from customers
  • Understanding of selling and marketing processes and practices

 

What would make your application stand out?
  • Educated to Degree standard
  • ITIL Expert
  • COBiT Foundation
  • SIAM Foundation

 

 

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/service-delivery-manager/
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Mar 25, 2021
Service Desk Engineer Nottingham - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Through a focused growth plan, we have become an established and credible alternative to theusual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of each organisation and which are communicated in clear and straightforward language.

About the opportunity-

We are currently recruiting for a Service Desk Engineer to join us our ever growing Service Desk team on our exciting journey! Reporting into the Service Desk Team Leader, you will handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

The ideal candidate will have a minimum of two years’ experience in a similar technical role, although candidates who can demonstrate a track record of fast paced learning may be considered.

Duties and responsibilities
  • Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers
  • Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
  • Working on specific IT projects for customers as directed by the Service Management team
  • Any other responsibilities at the line managers discretion

 

What we are looking for from you
  • Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking- This is essential
  • Familiarity with the following software and technologies - MS Office Suite, Antivirus technologies.
  • Excellent customer service skills
  • Ability to work independently and prioritise own work to meet tight deadlines
  • Ability to work under pressure with competing priorities
  • Must be able to complete BPSS, CTC and SC checks as and when required

Life at Littlefish-

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.
  • We put our people first – every time and without hesitation
  • Attractive salary & benefits packages – we offer competitive salary packages to attract the best people
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards   to those who go ‘above & beyond’ and exceed customer targets
  • Friendly culture – casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/service-desk-engineer-nottingham/
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Mar 25, 2021
System Administrator - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Through a focused growth plan, we have become an established and credible alternative to the ‘usual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of your organisation and which are communicated in clear and straightforward language.

 

About the opportunity-

Littlefish are seeking a System Administrator to join our Infrastructure & Operations team in our Nottingham office. As a System Administrator, your core function in the role will be general AD system administration, management of SCCM, application deployment, build management.

You will also be required to work with customers to facilitate user acceptance testing.

 

Duties and responsibilities

Review and action requests for application deployment, (where necessary, discover, document and collate all relevant information to complete)

Validate existing packages and import into SCCM, deploying the package and performing testing.

Deploying applications using SCCM testing install and un install

Perform further application testing to ensure it works with Windows 10 and Windows 7

Liaise with testers, UAT groups as necessary to test applications

Provide progress updates to SDMs, project teams and client teams when required
  • Create and manage OS build images, OS and application patch management
  • AD systems administration and Compliance reporting

 

What we are looking for from you

 

Experience of working in an MSP or enterprise environment

Experience in packaging and deploying applications with SCCM current branch

Windows build/image creation and management skills

Knowledge of desktop configuration (ADK, MDT, creation of Task Sequences)

Experience with Intune and MDM

AD Administration experience

Scripting skills; specifically PowerShell

 

What will make your application stand out?

Experience in:

Administering and Deploying System Centre 2012 Configuration Manager

MD-101T01 Deploying the Modern Desktop

MD-101T02 Managing Modern Desktops and Devices

MD-101T03 Protecting Modern Desktops and Devices

Experience of application packaging

Desktop productivity suite configuration and deployment (Office 365 ProPlus, Office 2016)

 

 

Life at Littlefish-

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

 

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

We put our people first – every time and without hesitation

Attractive salary & benefits packages – we offer competitive salary packages to attract the best people

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards   to those who go ‘above & beyond’ and exceed customer targets

Friendly culture – casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/system-administrator/
View More Show Me The Details
Mar 25, 2021
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