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Bilingual Customer Service Reps! - Albuquerque
Adecco - Albuquerque
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Bilingual Customer Service Representative:
* Inbound Calls
* Customer Service Rep
* Computer Literate
* Proficient in Google Maps!
* Proficient in Google & Bing Maps
* Attention to Detail
* Multi-Tasking
* General Office Duties(Phones, Filing, Scanning,Faxing, Copying)
* Listening Skills
* Oral Comprehension
* Reading Comprehension
* Problem Solving
* Communications Skills
* Written Expression
* Active Listening
* Spech Clarity

Source: http://www.adeccousa.com/job-seekers/pages/job-detail.aspx?jobid=US_EN_1_025291_11195234
Customer Outreach Advocate - American Fork
Dialog Direct - American Fork
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Customer Outreach Advocate

Location: American Fork, UT Salary Range: $9.50/hour + Incentives (Up to $14/hour) Benefits: Health, Dental, and Vision Insurance including 401(k) Employment Type: Full Time Description: Dialog Direct is looking for high quality Customer Outreach Advocates with passion and motivation to provide remarkable customer service. This position involves outbound calls to current members to collect feedback on service providers they have used, and asking them to rate these providers. Dialog Direct is focused on providing remarkable experiences and is looking for candidates that will continue to drive retention and growth on behalf of our clients.

Training Hours: Monday - Friday 8:00am - 4:30pm
Shift Hours: Monday - Thursday between 8:00am - 7:00pm; Possible Friday and Saturday shifts

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.
Duties:
  • Represent clients with a positive and professional image
  • Must maintain an excellent attendance record
  • Maintain records of contacts, accounts, and orders
Qualifications:
  • High school diploma or GED required; some college preferred
  • Thorough understanding of call center operations
  • Strong computer knowledge and excellent typing skills (25+ WPM)
  • Possess high level of confidence on telephone
  • Able to accept and follow feedback and coaching
  • Exercise strong interpersonal skills
  • Excellent communication skills both written and verbal
  • Outbound call center programs or sales experience is a plus
  • Experience analyzing and resolving customer service issues

About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-614543.html
Online Secret Evaluator - American Fork
Dialog Direct - American Fork
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Online Secret Evaluator

Location: American Fork, UT Salary Range: $9.50/hour + Bonus Benefits: Flexible Work Schedules for Students, Central Location with Freeway Access, FUN Environment, Personalized Office Space, Discounted VASA Fitness Memberships, Health, Dental, Vision, and 401K Employment Type: Full Time Description: Dialog Direct is seeking smart, witty, fun individuals who enjoy retail shopping via the internet and have a knack for quality. As an Online Secret Shopper you will interact daily with some of the largest online retailers by phone, email, and live chat while rating the experience. Training Hours: Monday-Friday 9:00am - 5:00pm Shift Hours: Monday � Friday between 7:00am -7:00pm, Saturday and Sunday between 7:00am � 3:30pm. All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties: � Initiate phone calls, emails and live chats to engage and rate the customer service departments of online retailers � Consistently apply predefined metrics in rating the retainer � Accurately capture data related to your experience in contacting each retailer (i.e. wait time to speak with a live agent, time until your questions are resolved, etc.) � Other duties as assigned by leader/coach Qualifications: Qualifications and Skills � Ability to multi-task and have strong attention to detail � High school diploma or GED required � Must be enthusiastic, confident, outgoing, and highly motivated � Must possess a high degree of professionalism in line with company culture and environment � Proficient with Internet Explorer and Google Chrome � Effective language and grammar skills � Efficient typing skills (30 WPM) About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer life cycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-708119.html
Secret Evaluation Advocates - American Fork
Dialog Direct - American Fork
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Secret Evaluation Advocates

Location: American Fork, UT Salary Range: $9.50/hour + Bonus Benefits: Flexible Work Schedules for Students, Central Location with Freeway Access only minutes away from UVU and BYU, FUN Environment, Personalized Office Space, Discounted VASA Fitness Memberships, Health, Dental, Vision, and 401K Employment Type: Full Time Description: Dialog Direct is seeking smart, witty, fun individuals who enjoy retail shopping via the internet and have a knack for quality. As an Online Secret Shopper you will interact daily with some of the largest online retailers by phone, email, and live chat while rating the experience. Training Hours: Monday-Friday 9:00am - 5:00pm Shift Hours: Monday � Friday between 7:00am -7:00pm, Saturday and Sunday between 7:00am � 3:30pm. All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties: � Initiate phone calls, emails and live chats to engage and rate the customer service departments of online retailers � Consistently apply predefined metrics in rating the retainer � Accurately capture data related to your experience in contacting each retailer (i.e. wait time to speak with a live agent, time until your questions are resolved, etc.) � Other duties as assigned by leader/coach Qualifications: Qualifications and Skills � Ability to multi-task and have strong attention to detail � High school diploma or GED required � Must be enthusiastic, confident, outgoing, and highly motivated � Must possess a high degree of professionalism in line with company culture and environment � Proficient with Internet Explorer and Google Chrome � Effective language and grammar skills � Efficient typing skills (30 WPM) About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer life cycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-665633.html
Z - Customer Service Representative - American Fork
Dialog Direct - American Fork
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Z - Customer Service Representative

Location: American Fork or Provo, UT Salary Range: Varies Employment Type: Full Time Description: We power Customer Service Agents to create brilliant customer experiences by being friendly, helpful, knowledgeable, and patient. We emphasize relationship development throughout our organization, and pride ourselves on the positive relationships we foster with each other, our clients, and their customers.

Shift Schedule: Flexible shifts available

When you join Dialog Direct, you�ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you�ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you�ll have all the resources and training to reach your highest career goals.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.
Duties:
  • Assisiting customers as needed
  • Properly probe and/or diagnose customer events
  • Effectively utilize system applications to achieve desired outcome, including communication with third-party entities
  • Document required information via system application
  • Follow-up as required
Qualifications:
  • Eighteen (18) years of age or older on or before interview
  • Minimum education of a High School diploma or GED; some college preferred
  • Successfully complete required program testing
  • Professional appearance, dependability and flexibility
  • Excellent written and verbal communication skills
  • Demonstrated proficiency with PC applications, Windows environment, accessing the Web/Internet and mail
  • Prior customer service experience, preferably in a call center environment
  • Pleasant-speaking voice, good articulation, rate of speed and ability to be clear and concise
  • Ability to problem-solve and follow standard operating procedures
  • Attention to detail and accuracy
  • RV experience a Plus

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-672675.html
Blood Donation Specialist - Auburn Hills
Dialog Direct - Auburn Hills
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Blood Donation Specialist

Location: Auburn Hills, MI Salary Range: $9.00/hour + Bonus (up to $11.50/hour) Benefits: 401(k) Employment Type: Part Time Description: Donor Dialogue is looking for highly motivated English and Spanish speaking individuals to help us contact existing blood donors to let them know they are eligible to donate and to help them schedule another for donation. As a Donor Advocate you will be responsible for contacting blood donors all across North America on behalf of some of the most prestigious Blood Centers in the country. Donor Dialogue holds a high standard of performance and believes all of our employees should have a solid understanding of the importance of the blood donation process and the affect it has on the community and patients every day. Training Hours:
Monday 8:30am � 4:00pm Tuesday 2:00pm - 9:30pm Wednesday 1:00pm - 9:00pm Thursday TBD (9am � 1pm OR 5pm � 9pm) Friday 9:00am � 2:00pm Shift Hours:
Monday � Thursday 6:00pm � 11:00pm Friday OFF Saturday 9:00am - 3:00pm 1 Sunday a month 4:00pm - 8:00pm Donor Dialogue holds a high standard of performance and believes all of our employees should have a solid understanding of the importance of the blood donation process and the affect it has on the community and patients every day. Duties:
  • Contact blood donors to inspire them and set appointments for blood donations
  • Explain the blood donation process and answer any questions in regards to the blood donation process, training will be provided!
  • Maintain a professional dialogue with customers
  • Represent clients with a positive and professional image using the client�s approved script
  • Maintain and update Donor contact and activity records
Qualifications:
  • Fluent in English, communicating clearly and persuasively
  • High school diploma or GED required
  • Previous call center experience preferred
  • Previous customer service experience preferred
  • Strong computer knowledge and excellent typing skills (25 WPM)
  • Possess high level of confidence on telephone
  • Able to accept and follow constructive feedback and coaching
  • Exercise strong interpersonal skills
  • Ability to quickly establish a friendly rapport with a donor.
  • Excellent communication skills both written and verbal
  • Experience analyzing and resolving customer service issues
About Donor Dialogue Donor Dialogue, a division of Dialog Direct serves the blood industry with a concentrated focus on Call Center Management, Donor Recruitment and Software Development to enhance recruitment and marketing effectiveness and efficiency. The company has been recognized by Inc. Magazine, Crain�s Detroit and Customer Interaction Solutions Magazine as one of America�s fastest growing private companies.  

Source: http://dialog-direct.iapplicants.com/ViewJob-647375.html
Bilingual (Spanish) Work at Home Customer Service Advisor - Billings
Dialog Direct - Billings
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Bilingual (Spanish) Work at Home Customer Service Advisor

Location: Billings, MT Employment Type: Full Time Description: � GED or High School Diploma required; some college preferred.
� Typing speed of 25 WPM with 90% accuracy required.
� Minimum one year previous customer service/sales experience required.
� Six months experience within the Financial/Banking industry preferred.
� Computer knowledge in Windows based application required.
� Professional appearance, dependability and flexibility required.
� Excellent communication, listening and interpersonal skills required.
� Ability to speak English clearly and audibly using correct grammar required.
� Set scheduling, you will know what hours you work consistently, full and part time positions available for bilingual.  

Source: http://dialog-direct.iapplicants.com/ViewJob-675377.html
Inbound Customer Service Advisor - Billings
Dialog Direct - Billings
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Inbound Customer Service Advisor

Location: Billings, MT Employment Type: Full Time Description: Provide the highest level of customer service. The ability to anticipate customer needs and implement solid solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives and communicating accurate information. The drive to support new technology and systems, the dexterity to enlist the assistance of others, as well as the capacity to synthesize large amounts of information are surpassed only by the goal of earning customer loyalty by serving them with courtesy, timeliness, and respect.

Shift Schedule: Flexible shifts available (operate 24X7)

When you join Dialog Direct, you�ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you�ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you�ll have all the resources and training to reach your highest career goals.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.
Duties:
  • Answer incoming calls and assist customers as needed
  • Achieve results through teamwork
  • Maintain composure in escalated situations
  • Operate accurately & efficiently in a fast paced environment
  • Handle multiple responsibilities at one time
Qualifications:
  • Eighteen (18) years of age or older on or before hire date
  • Minimum education of a High School diploma or GED; some college preferred
  • Successfully complete required program testing
  • One year prior customer service experience, preferably in a call center environment
  • Sensitive and articulate written and verbal communication skills
  • Caring and active listening skills
  • Reliability to work as scheduled & get the job done
  • Flexibility to work days or evenings
  • Professional appearance and conduct
  • Proficiency with Windows PC applications including MS Office & Internet

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-574387.html
Inbound Customer Service Representative - Canton, MA $13/hr - Canton
Adecco - Canton
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Adecco is assisting a local client in recruiting for a detail-oriented Call Center Representative in Canton, MA. This is for a temporary opportunity that will give you valuable experience to enhance your career. Successful candidates must have excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service. As a Call Center Representative, you will be responsible for handling high volume amount of calls in addition to other work items. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Call Center Representative job include:

- Handle a high volume of calls with varying degrees of questions or concerns
- Handle and resolve complaints
- Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken
- Use computer system to track, gather information, and/or troubleshoot the items raised by the customer
- Achieve productivity standards and goals set by the company while maintaining high level of customer service

Qualifications:

- Minimum High School / GED
- Must have 1-2 years of customer service experience
- Candidate must be able to sit for the majority of their shift
- Excellent verbal and written communication skills
- Make good decisions and resolve issues in a clear, calm, and diplomatic matter
- Computer literate - Proficient with Email and Microsoft Word
- Able to work in a team environment

Pay: $13/hr

Schedule: Monday - Friday 8:30am to 5:00pm

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Click on Apply Now to be considered for this Call Center Representative job in Canton, MA or any related opportunities with Adecco.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Source: http://www.adeccousa.com/job-seekers/pages/job-detail.aspx?jobid=US_EN_1_025360_11160343
Call Center Customer Service Professional - Cary
Adecco - Cary
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Adecco Group has an immediate opening for a position as an Call Center Customer Service Professional / Cedar Rapids, IA 52401 OR Cary, NC 27513. If interested, please contact me immediately.

Call Center Customer Service Professional / Cedar Rapids, IA 52401 OR Cary, NC 27513
$17.57
03/01/2016 to 08/31/2016 (possible extension)

*** Candidates can sit in either Cary, NC or Cedar Rapids, IA, please indicate which location in the submittal***

Duties include those described for customer service representative but require stronger work experience for each function. Additional duties may include proactive communication with customers and client via telephone, e-mail, or regular mail; managing database records; drafting status reports on customer service issues; and supervising staff.

We are in the business of facilitating important audio and video conference calls for customers all over the world. There is no such thing as a typical day, as our work flow is heavily influenced by what is going on in the world and in our nation.

As a Conference Coordinator, you will work in a dynamic, professional environment with responsibilities that include:

Communicating directly with small, medium and enterprise level business and government agency customers

Accepting and establishing conference call reservation

Greeting and/or placing meeting attendees in the appropriate conferences

Facilitating video conferences for our customers world wide

**Right to Represent will need to be filled out and sent back along with other important information.

HOW TO APPLY:
Candidates interested in this Call Center Customer Service Professional / Cedar Rapids, IA OR Cary, NC position APPLY NOW and/or contact Penny Fuller by email at Penny.Fuller@adeccona.com.

*Please send copy of resume in Word format to Penny.Fuller@adeccona.com immediately for review/consideration.

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Source: http://www.adeccousa.com/job-seekers/pages/job-detail.aspx?jobid=US_EN_2_022862_382563
Call Center Customer Service Professional - Cedar Rapids
Adecco - Cedar Rapids
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Adecco Group has an immediate opening for a position as an Call Center Customer Service Professional / Cedar Rapids, IA 52401 OR Cary, NC 27513. If interested, please contact me immediately.

Call Center Customer Service Professional / Cedar Rapids, IA 52401 OR Cary, NC 27513
$17.57
03/01/2016 to 08/31/2016 (possible extension)

*** Candidates can sit in either Cary, NC or Cedar Rapids, IA, please indicate which location in the submittal***

Duties include those described for customer service representative but require stronger work experience for each function. Additional duties may include proactive communication with customers and client via telephone, e-mail, or regular mail; managing database records; drafting status reports on customer service issues; and supervising staff.

We are in the business of facilitating important audio and video conference calls for customers all over the world. There is no such thing as a typical day, as our work flow is heavily influenced by what is going on in the world and in our nation.

As a Conference Coordinator, you will work in a dynamic, professional environment with responsibilities that include:

Communicating directly with small, medium and enterprise level business and government agency customers

Accepting and establishing conference call reservation

Greeting and/or placing meeting attendees in the appropriate conferences

Facilitating video conferences for our customers world wide

**Right to Represent will need to be filled out and sent back along with other important information.

HOW TO APPLY:
Candidates interested in this Call Center Customer Service Professional / Cedar Rapids, IA OR Cary, NC position APPLY NOW and/or contact Penny Fuller by email at Penny.Fuller@adeccona.com.

*Please send copy of resume in Word format to Penny.Fuller@adeccona.com immediately for review/consideration.

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Source: http://www.adeccousa.com/job-seekers/pages/job-detail.aspx?jobid=US_EN_2_022862_382562
Call Center Representative III - Stephen Huber - Cincinnati
Adecco - Cincinnati
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If you have INBOUND CALL CENTER experience, Adecco has a job for you!! Temp-To-Hire opportunity in the Madisonville area, $12/hr, 1st shift hours!! APPLY NOW!

...Under minimal supervision, responds to complex customer needs, via telephone or e-mail, focusing on answering customer inquiries, solving non-routine problems, and promoting products and services.
...Exhausting all efforts, performs research and resolves problems of a non-routine nature requiring deviation from standard procedures
...Processes and/or accurately confirms customer information and captures customer inquiry for tracking, information gathering, and troubleshooting.
...Maintains customer confidentiality.

...Requires high school diploma or equivalent and 3 to 5 years of customer service or call center experience.
...Requires advanced call center/customer service skills and verbal and written communication skills including the ability to articulate and explain information clearly.
...Requires good problem solving skills and advanced computer skills.

Adecco is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Source: http://www.adeccousa.com/job-seekers/pages/job-detail.aspx?jobid=US_EN_1_025328_11191097
Operations Manager - Healthcare - Clinton
Dialog Direct - Clinton
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Operations Manager - Healthcare

Location: Clinton Twp, MI Salary Range: Based on Experience Benefits: Medical, Vision, and Dental Insurance including 401K Employment Type: Full Time Description: The Operations Manager serves as the primary business contact for the client and for the various internal departments such as IT, HR, QA and Operations. The Account Director is responsible for client satisfaction, internal communication of goals and expectations and protecting the interests of both Dialog Direct and our clients. In addition, the Account Director should build relationships with clients to uncover/encourage new and repeat business opportunities. The Account Director is expected to be a subject matter expert in both our business and their clients business. Duties:
  • Maintain and develop a strong, proactive, consultative, working relationship with the client to achieve �trusted advisor" status as well as being the day to day contact for the client
  • Responsible for all client communications, conflict resolution and compliance on client deliverables
  • Reviews all major deliverables (ie, strategic brief, functional specs, tech specs, etc) to ensure quality standards and client expectations are communicated and achieved
  • Ensures that client issues are dealt with in an efficient manner, informing Senior Management within Operations and Business Development of any problems that may arise
  • Owns the contract renewal process
  • Primary responsibility is to understand and insure client satisfaction on existing program metrics with a secondary responsibility of growing the client�s business
  • Plan and carry out innovation initiatives to improve the client�s business. These enhancements can be strategic, and/or tactical
  • Maintain and develop on-going reporting, including Quarterly Business Reviews
  • Monitor and report on activities and provide relevant management information to senior management at Dialog Direct
  • Understand the client�s market place, who their competitors are and how Dialog Direct can add value to the client
  • Liaise and attend meetings with other company functions necessary to perform duties. This includes Operations, IT, HR, QA, Fulfillment, and Facility Management to insure that all deliverables are met
  • Be fully knowledgeable in the call center industry to add value and understand additional solutions that may make sense to the client
  • Working closely with Operations, Business Development, Project Management, and the Solution Architect to implement projects
  • Preparation of invoices
Qualifications:
  • Bachelor�s degree preferred
  • Thorough understanding of Call Center Operations
  • Strong computer knowledge and excellent typing skills (30 WPM)
  • Understanding of: Performance metrics (Sales per Hour, Contact rate, File Penetration, etc), Dialer Management/Strategies, Data Management, Financial Management
  • 3rd Party Call Center Experience preferred
  • 5+ years direct operational experience in a call center
  • Outbound Call Center Experience preferred
  • Account relationship/interaction experience a plus
  • Sales background a plus (not required)
About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-719939.html
Class Action Customer Service Representative (05-03-2016) - College Station
Adecco - College Station
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Adecco is currently seeking Customer Service Representatives in College Station, TX.

CSR’s answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities
• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Update existing customer information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Produce call reports
Education and Experience
• HSD/GED
• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Good data entry and typing skills
• Knowledge of administration and clerical processes
Key Competencies
• verbal and written communication skills
• Listening skills
• Customer service orientation
• Organizational skills and attention to detail

• Group benefits — preventative health, dental, vision, life insurance, disability • Voluntary benefits — accident insurance, cancer insurance, legal protection plan • 401(k) • Tuition reimbursement • Training programs • Paid holidays • Service bonus

If you are interested in this position, please apply now at www.adeccousa.com and follow up with a call to the local Adecco branch at (254) 666-0002.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Source: http://www.adeccousa.com/job-seekers/pages/job-detail.aspx?jobid=US_EN_1_020602_11188096
Part Time Insurance Customer Service Rep - Columbus
Adecco - Columbus
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Adecco is looking to fill a part-time temporary customer service position in Columbus, OH. This client is one of the nation’s largest providers of home and alternate treatment site infusion services. Please apply if you meet the qualifications below:

We are looking for someone with good customer service and computer skills. The candidate should be knowledgeable about Insurance benefits. The candidate will be verifying patient insurance coverage and documenting the information into the computer system.

Qualifications:
-Customer Service Skills
-Insurance Knowledge
-Microsoft Office

Hours:
Monday-Friday 1PM-5PM

Pay:
$12 per hour

Length:
Up to 6 months

Location:
North Columbus near Worthington

If you meet the qualifications listed, please Apply TODAY!!

When asked to select branch, enter “Columbus, Ohio” and select “440 Polaris Pkwy or enter “5885” for the Polaris General Staffing branch.

Visit our official site at AdeccoUSA.com for all the employment opportunities that Adecco has to offer you today.

Adecco Staffing U.S. is the nation’s leading provider of recruitment and workforce solutions. We are the pre-eminent workforce management partner for Fortune 500 companies and career advisement expert for American workers, serving all of the key industries and professions that drive our economy forward. Adecco has over 400 career centers and, on any given day, connects 70,000 talented workers to the best job opportunities across the country, making us one of America’s largest employers.

Source: http://www.adeccousa.com/job-seekers/pages/job-detail.aspx?jobid=US_EN_1_025885_11203833
Customer Service Advocate - Denison
Dialog Direct - Denison
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Customer Service Advocate

Location: Denison, TX Employment Type: Full Time Description: Provide the highest level of customer service. The ability to anticipate customer needs and implement solid solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives and communicating accurate information. The drive to support new technology and systems, the dexterity to enlist the assistance of others, as well as the capacity to synthesize large amounts of information are surpassed only by the goal of earning customer loyalty by serving them with courtesy, timeliness, and respect.

Shift Schedule: Flexible shifts available (operate 24X7)

When you join Dialog Direct, you?ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you?ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you?ll have all the resources and training to reach your highest career goals.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties:
  • Answer incoming calls and assist customers as needed
  • Achieve results through teamwork
  • Maintain composure in escalated situations
  • Operate accurately & efficiently in a fast paced environment
  • Handle multiple responsibilities at one time
Qualifications:
  • Eighteen (18) years of age or older on or before hire date
  • Minimum education of a High School diploma or GED; some college preferred
  • Successfully complete required program testing
  • One year prior customer service experience, preferably in a call center environment
  • Sensitive and articulate written and verbal communication skills
  • Caring and active listening skills
  • Reliability to work as scheduled & get the job done
  • Flexibility to work days or evenings
  • Professional appearance and conduct
  • Proficiency with Windows PC applications including MS Office & Internet

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-574389.html
Leadership Role - Denison
Dialog Direct - Denison
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Leadership Role

Location: Denison, TX Employment Type: Full Time Description: Supervise agents in a call center environment to provide quality service and achieve superior customer satisfaction.

When you join Dialog Direct, you�ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you�ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you�ll have all the resources and training to reach your highest career goals.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.
Duties:
  • Provide daily supervision, mentoring and coaching to agents
  • Initiate and implement programs to achieve established customer goals
  • Provide tools, resources and training to agents to meet or exceed all operational and contractual performance goals
  • Ensure staffing efficiencies
  • Ensure compliance with Dialog Direct policies and procedures
  • Maintain accurate agent job performance records including attendance and payroll
  • Facilitate agent career development
  • Make recommendations to improve efficiencies or achieve desired results
  • Analyze account for cost effectiveness and actively seek cost reduction ideas
  • Maintain positive client-customer relationship by meeting performance expectations
  • Document the job process and the duties and responsibilities of agents
Qualifications:
  • Associate�s degree (A. A.) and six months to one year related experience; or equivalent combination of education and experience. Proficient in Microsoft Office and software
  • Ability to read, analyzes, and interprets technical journals and documents. Ability to respond to inquiries or concerns from customer, agents, or management. Ability to effectively present information to management, groups, and clients/customers
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and simultaneously deal with several abstract and concrete variables

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-574537.html
Member Services Representative/ Teller - Duluth
Adecco - Duluth
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Adecco is assisting a local client recruiting for a Member Services Representative/ Teller job in Duluth/Hermantown, MN. This is for a Direct Hire opportunity that will give you valuable experience to enhance your career. As a Member Service Representative/ Teller you will answer inquiries and provide information to the general public, customers, visitors, and other interested parties. The ideal candidate is excellent at multi-tasking, friendly, organized, and is comfortable working in a fast paced environment. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Member Services Representative/ Teller job include:

-Will interact with Members via phone / face to face/ mail
-Will assist with processing deposits, payments, cash and check withdrawals, loan payments, , balances, daily transactions.
-Variety of member service functions including closing accounts, debit cards, check reorders
-Clerical duties using Outlook, Word, Data Entry
-Excellent Communication skills and willingness to assist others
-Professional appearance, dress and attitude
-Solid Math skills
-Ability to operate computer applications, adding machines, coin and money counting equipment.

Qualifications:

-Ideal Candidate will have previous experience in a Financial setting preferably a Credit Union.
-In this role we look for candidates with an outgoing personality
-Customer Service Focused
-Previous Cash Handling Experience
-Customer Service Skills
-Self Starter
-Positive Attitude
-Sales Experience

Hours are Monday to Friday, NO WEEKENDS, and shifts are scheduled from 7:45am to 5:45pm. Hourly wage is $11.

Click on Apply Now to be considered for this Member Services Representative/ Teller job in Duluth / Hermantown MN or any related opportunities with Adecco.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Source: http://www.adeccousa.com/job-seekers/pages/job-detail.aspx?jobid=US_EN_1_020956_11106075
INSURANCE SERVICING REPRESENTATIVE - Fort Worth
Adecco - Fort Worth
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Adecco is looking for quality Customer service representatives looking for an exciting opportunity in the Mortgage industry.
The qualified candidates will be working as Insurance Servicing Representatives in a call center environment.

Primary responsibilities
- Will operate a data entry device to input lists, records, or other data points into an electronic format
- Modify policies at loan level by following established guidelines and utilizing internal tracking system to update information as required and contribute to routine documentation processing workflows
- Resolve information gaps by contacting carriers and agencies as required to gather policy information and other missing data and update systems and records as appropriate
- Meet auditing requirements by accurately entering data and maintaining data integrity in loan tracking applications to minimize risk and uphold internal standards
- Complete high volume of data entry by quickly and accurately processing loan-related task queues to meet productivity and quality requirements
- Manage individual performance by setting work-related goals, tracking personal achievements and communicating with management to report on success and identify improvement strategies
- Build insurance servicing skills and knowledge by soliciting performance feedback, participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations
- Provide accurate and efficient service to lenders within area of responsibility by researching loan level requests, processing various loan-related task queues and modifying policy information as required to meet productivity and quality requirements.

Required Qualifications
- High School Diploma
- 1 year relevant experience following established procedures to complete processing tasks; experience working in the banking or insurance industry.
- Basic knowledge of data entry processes and procedures
- Advanced knowledge of Microsoft applications

Please apply at www.adeccousa.com if you meet the above qualifications.
Qualified candidates will be contacted.

Source: http://www.adeccousa.com/job-seekers/pages/job-detail.aspx?jobid=US_EN_1_020650_11116429
Bilingual Spanish Customer Service Advocate - Fort Worth
Dialog Direct - Fort Worth
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Bilingual Spanish Customer Service Advocate

Location: Fort Worth, TX Salary Range: $ 9.00 - $10.00 Exempt/Non-Exempt: Non-Exempt Employment Type: Full Time Description: Provide the highest level of customer service. The ability to anticipate customer needs and implement solid solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives and communicating accurate information. The drive to support new technology and systems, the dexterity to enlist the assistance of others, as well as the capacity to synthesize large amounts of information are surpassed only by the goal of earning customer loyalty by serving them with courtesy, timeliness, and respect.

Shift Schedule: Flexible shifts available (operate 24X7)

When you join Dialog Direct, you�ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you�ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you�ll have all the resources and training to reach your highest career goals.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties: � Bilingual Spanish and English
� Answer incoming calls and assist customers as needed
� Achieve results through teamwork
� Maintain composure in escalated situations
� Operate accurately & efficiently in a fast paced environment
� Handle multiple responsibilities at one time Qualifications: � Eighteen (18) years of age or older on or before hire date
� Minimum education of a High School diploma or GED; some college preferred
� Successfully complete required program testing
� One year prior customer service experience, preferably in a call center environment
� Sensitive and articulate written and verbal communication skills
� Caring and active listening skills
� Reliability to work as scheduled & get the job done
� Flexibility to work days or evenings
� Professional appearance and conduct
� Proficiency with Windows PC applications including MS Office & Internet  

Source: http://dialog-direct.iapplicants.com/ViewJob-649217.html
Bilingual Spanish Roadside Assistance Advocate - Fort Worth
Dialog Direct - Fort Worth
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Bilingual Spanish Roadside Assistance Advocate

Location: Fort Worth, TX Salary Range: $9.00 - $10.00 Employment Type: Full Time Description: A prestigious Roadside Assistance Specialist position; working for one of the nation�s top motor clubs with 50 years of roadside expertise. When customers contact our call center, they know they�re in good hands. Our hiring standards and training protocols are second to none. We power Roadside Specialists to create brilliant customer experience by being friendly, helpful, knowledgeable, and patient. We emphasize relationship development throughout our organization, and pride ourselves on the positive relationships we foster with each other, our clients, and their customers. Shift Schedule: Flexible shifts available (operate 24x7) When you join Dialog Direct, you�ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you�ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you�ll have all the resources and training to reach your highest career goals. All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties: � Answer incoming calls and assist customers as needed � Properly probe and/or diagnose customer event � Effectively utilize system applications to achieve desired outcome, including communication with third-party suppliers � Document required information via system application � Follow-up as required Qualifications: � Bilingual Spanish and English � Eighteen (18) years of age or older on or before hire date � Minimum education of a High School diploma or GED; some college preferred � Successfully complete required program testing � Professional appearance, dependability and flexibility � Excellent written and verbal communication skills � Demonstrated proficiency with PC applications, Windows environment, accessing the Web/Internet and mail � Prior customer service experience, preferably in a call center environment � Pleasant-speaking voice, good articulation, rate of speed and ability to be clear and concise � Ability to problem-solve and follow standard operating procedures � Attention to detail and accuracy � RV experience a Plus  

Source: http://dialog-direct.iapplicants.com/ViewJob-648893.html
Customer Service Advocate - Fort Worth
Dialog Direct - Fort Worth
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Customer Service Advocate

Location: Fort Worth, TX Employment Type: Full Time Description: Provide the highest level of customer service. The ability to anticipate customer needs and implement solid solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives and communicating accurate information. The drive to support new technology and systems, the dexterity to enlist the assistance of others, as well as the capacity to synthesize large amounts of information are surpassed only by the goal of earning customer loyalty by serving them with courtesy, timeliness, and respect.

Shift Schedule: Flexible shifts available (operate 24X7)

When you join Dialog Direct, you?ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you?ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you?ll have all the resources and training to reach your highest career goals.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties:
  • Answer incoming calls and assist customers as needed
  • Achieve results through teamwork
  • Maintain composure in escalated situations
  • Operate accurately & efficiently in a fast paced environment
  • Handle multiple responsibilities at one time
Qualifications:
  • Eighteen (18) years of age or older on or before hire date
  • Minimum education of a High School diploma or GED; some college preferred
  • Successfully complete required program testing
  • One year prior customer service experience, preferably in a call center environment
  • Sensitive and articulate written and verbal communication skills
  • Caring and active listening skills
  • Reliability to work as scheduled & get the job done
  • Flexibility to work days or evenings
  • Professional appearance and conduct
  • Proficiency with Windows PC applications including MS Office & Internet

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-574391.html
High Net Worth Insurance Agent - Fort Worth
Dialog Direct - Fort Worth
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High Net Worth Insurance Agent

Location: Fort Worth, TX Salary Range: $50,000/annually + commission/bonus Benefits: Health, Dental, and Vision Insurance including 401(k) Employment Type: Full Time Description: Dialog Direct is looking for Property & Casualty (P&C) Licensed Insurance Agents. The agent will use their in-depth knowledge of risks and available insurance products to market suitable insurance policies to meet the needs of their customers. The agent will be working with customers that generally have 2 million+ in net worth. Our client is the world's leading insurance organization, serving more than 90 million customers in over 100 countries and jurisdictions. They are leading providers in property casualty insurance, life insurance, retirement products, mortage insurance, and other financial services. All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Duties:
  • Acquire new customers while building and maintaining ongoing relationships
  • Conduct sales presentations over the phone
  • Gather information from customers, assess their insurance needs and risk profile
  • Foresee customers� insurance needs, such as policy renewals or amending existing policies
  • Customize insurance programs to suit individual customers, often covering a variety of risks
  • Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
  • Use of advanced selling techniques in a consultative sales environment
  • Calculate insurance premiums or awards / compute financial data
  • Arrange specialized types of insurance coverage in complex cases
  • Complete and follow-up on administrative tasks such as managing and processing paperwork, correspondence, keeping detailed records, ensure that policy requirements are fulfilled including the completion of appropriate forms
  • Follow contract, property, or insurance laws
  • Use computers to enter, access or retrieve data
  • Advise clients on risk management and claims processing
Qualifications:
  • Bachelor�s degree with concentration in a business discipline (Marketing / Finance Accounting) preferred
  • Minimum of 5 years successful full-time work experience in professional, sales or executive level occupation
  • Demonstrated experience in understanding the complex financial situations and lifestyles of high net worth customers
  • Multiline insurance brokerage experience highly desirable
  • Strong computer skills; MS Office proficiency
  • Experience with software for the purpose of submitting applications and claims processing
  • Currently possess or have the ability to acquire a Property and Casualty license and Life and Health
  • Strong communication and customer service skills
  • Must have positive attitude, professionalism and emotional intelligence (ability to listen and empathize)
  • Must be ambitious, self-motivated, and have a high energy level
  • Strong organizational skills and attention to detail
  • Technical knowledge related to the underwriting, claims processes, as well as, the tax and legal aspects of the products sold and potential implications for their clients
About Dialog Direct Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-718861.html
Licensed Health Insurance Advocate - Fort Worth
Dialog Direct - Fort Worth
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Licensed Health Insurance Advocate

Location: Fort Worth, TX Salary Range: $16.50 - $17.00/hour Employment Type: Seasonal - Full Time Description: Now hiring Licensed Health Insurance Agents. Work with our nation�s top healthcare providers and assist their customers. Enrollment, pre-enrollment inquires.

Our Healthcare Agents are friendly, helpful, and knowledgeable. We emphasize relationship development throughout our organization, and pride ourselves on the positive relationships we foster with each other, our clients, and their customers.
Duties:   Qualifications:
  • Valid Texas Life and Health Insurance License required
  • High school diploma or GED required
  • Typing speed of 25 WPM with 90% accuracy required
  • Prior experience in the healthcare/insurance industry preferred
  • Extensive knowledge of Medicare benefits, including Fee for Service Medicare and Medicare Advantage Plans (1 to 3 years prior experience preferred)
  • Minimum one year previous customer service/sale experience required and/or 2 years call center experience required
  • Prior experience with prescription drug plans, Medicare or medical terminology preferred
  • Ability to navigate multiple software screens and or internet browser tabs at one time
  • Action-oriented, ability to implement defined objectives and act independently required
  • Previous work experience with computer knowledge in Windows web based application required
  • Strong PC experience required
  • Professional appearance, dependability and flexibility required
  • Ability to work nights and weekends, as required
  • Excellent communication, problem solving, listening and interpersonal skills required
  • Ability to speak and write the English language clearly and audibly using correct grammar required
  • Customer focused
  • Self motivated, able to work with limited supervision, takes ownership of every situation, and follows through to full resolution
  • Bilingual Spanish Language Skill a plus
  • And other skills as required

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-699565.html
Licensed Health Insurance Advocate - Fort Worth
Dialog Direct - Fort Worth
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Licensed Health Insurance Advocate

Location: Fort Worth, TX Employment Type: Full Time Description: Now hiring Licensed Health Insurance Advisors. Work with our nation�s top healthcare providers and assist their customers. Enrollment, pre-enrollment inquires, and assisting providers with requested information.

Our Advisors are friendly, helpful, and knowledgeable. We emphasize relationship development throughout our organization, and pride ourselves on the positive relationships we foster with each other, our clients, and their customers.

When you join Dialog Direct, you�ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you�ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you�ll have all the resources and training to reach your highest career goals.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.
Qualifications:
  • Valid Health Insurance License
  • High school diploma or GED required
  • Typing speed of 25 WPM with 90% accuracy required
  • Ability to up-sell and help customers find the right product
  • Previous work experience with Windows Web-based applications required
  • Prior experience with prescriptions drug plans, Medicare or medical terminology preferred
  • Prior experience in the healthcare/insurance industry preferred
  • Professional appearance, dependability and flexibility required
  • Excellent communication, problem solving, listening and interpersonal skills required
  • Ability to speak and write the English language clearly and audibly using correct grammar
  • Customer focused

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-574403.html
Non-Licensed Health Insurance Advocate - Fort Worth
Dialog Direct - Fort Worth
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Non-Licensed Health Insurance Advocate

Location: Fort Worth, TX Employment Type: Full Time Description: Now hiring Non-Licensed Health Insurance Advisors. Work with our nation�s top healthcare providers and assist their customers. Enrollment, pre-enrollment inquires, and assisting providers with requested information.

Our Advisors are friendly, helpful, and knowledgeable. We emphasize relationship development throughout our organization, and pride ourselves on the positive relationships we foster with each other, our clients, and their customers.

When you join Dialog Direct, you�ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you�ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you�ll have all the resources and training to reach your highest career goals.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.
Qualifications:
  • High school diploma or GED required
  • Typing speed of 25 WPM with 90% accuracy required
  • Ability to up-sell and help customers find the right product
  • Previous work experience with Windows Web-based applications required
  • Prior experience with prescriptions drug plans, Medicare or medical terminology preferred
  • Prior experience in the healthcare/insurance industry preferred
  • Professional appearance, dependability and flexibility required
  • Excellent communication, problem solving, listening and interpersonal skills required
  • Ability to speak and write the English language clearly and audibly using correct grammar
  • Customer focused

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-574411.html
Roadside Assistance Advocate - Fort Worth
Dialog Direct - Fort Worth
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Roadside Assistance Advocate

Location: Fort Worth, TX Employment Type: Full Time Description: A prestigious Roadside Assistance Specialist position; working for one of the nation�s top motor clubs with 50 years of roadside expertise. When customers contact our call center, they know they�re in good hands.

Our hiring standards and training protocols are second to none. We power Roadside Specialists to create brilliant customer experience by being friendly, helpful, knowledgeable, and patient. We emphasize relationship development throughout our organization, and pride ourselves on the positive relationships we foster with each other, our clients, and their customers.

Shift Schedule: Flexible shifts available (operate 24x7)

When you join Dialog Direct, you�ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you�ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you�ll have all the resources and training to reach your highest career goals.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.
Duties:
  • Answer incoming calls and assist customers as needed
  • Properly probe and/or diagnose customer event
  • Effectively utilize system applications to achieve desired outcome, including communication with third-party suppliers
  • Document required information via system application
  • Follow-up as required
Qualifications:
  • Eighteen (18) years of age or older on or before hire date
  • Minimum education of a High School diploma or GED; some college preferred
  • Successfully complete required program testing
  • Professional appearance, dependability and flexibility
  • Excellent written and verbal communication skills
  • Demonstrated proficiency with PC applications, Windows environment, accessing the Web/Internet and mail
  • Prior customer service experience, preferably in a call center environment
  • Pleasant-speaking voice, good articulation, rate of speed and ability to be clear and concise
  • Ability to problem-solve and follow standard operating procedures
  • Attention to detail and accuracy
  • RV experience a Plus

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-574429.html
Non-Licensed Health Insurance Advisor - Grand Rapids
Dialog Direct - Grand Rapids
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Non-Licensed Health Insurance Advisor

Location: Grand Rapids, MI Employment Type: Full Time Description: Now hiring Non-Licensed Health Insurance Advisors. Work with our nation�s top healthcare providers and assist their customers. Enrollment, pre-enrollment inquires, and assisting providers with requested information.

Our Advisors are friendly, helpful, and knowledgeable. We emphasize relationship development throughout our organization, and pride ourselves on the positive relationships we foster with each other, our clients, and their customers.

When you join Dialog Direct, you�ll find numerous opportunities to stretch your talents, strive for new ideas and succeed professionally. Not only will you be working with an established leader in the industry, you�ll also work in a dynamic, team environment alongside other energized, talented individuals who inspire their teammates to push the envelope. Plus, you�ll have all the resources and training to reach your highest career goals.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.
Qualifications:
  • High school diploma or GED required
  • Typing speed of 25 WPM with 90% accuracy required
  • Ability to up-sell and help customers find the right product
  • Previous work experience with Windows Web-based applications required
  • Prior experience with prescriptions drug plans, Medicare or medical terminology preferred
  • Prior experience in the healthcare/insurance industry preferred
  • Professional appearance, dependability and flexibility required
  • Excellent communication, problem solving, listening and interpersonal skills required
  • Ability to speak and write the English language clearly and audibly using correct grammar
  • Customer focused

About Dialog Direct
Dialog Direct provides end-to-end marketing and customer engagement solutions that create WOW experiences between brands and consumers. By combining technology with a passionate, innovative culture, we enhance each stage of the customer lifecycle with customer insights, digital and direct marketing, e-commerce and fulfillment, and customer service and sales solutions that build long-term customer relationships.  

Source: http://dialog-direct.iapplicants.com/ViewJob-648879.html
Customer Service Coordinator I - Hickory
Adecco - Hickory
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CUSTOMER SERVICE COORDINATOR I Work Schdule: Monday -Friday, schedule/flex-time: 40 hours Must be flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM.

Education and Experience:
Required: High School Degree or Equivalent
Preferred: 2-year Associate Business Degree or Bachelor Degree
Preferred: Customer Service Corporate environment experience

Candidates need to be self motiviated to work task to completion and realize sense of urgency to meet goals and deadlines. Will work as a team.

Candidates must have excellent computer skills to perform this job and produce error free work.
Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, and SharePoint.

Language: Excellent grammar required written and verbal; Spanish is a plus

Takes orders from customers and representatives. Responsibilities include: quoting prices, inventory levels, and delivery dates. Maintains database records of customer profiles and prepares status reports. Position acts as a liaison between customer and business.

Day to Day Responsibilities:
Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities.
Ability to communicate product discrepancy specification information to customers.
Build strong working relationships with both internal and external customers.
Understand and execute contractual agreements.
Coordinate customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements.
Professional phone skills and written communication skills to include excellent use of grammar and sentence structure.
Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
Participation in training, testing, and project related activities as identified.
Represent the client to the customer in a highly effective, professional manner.

Required Skills:
- Represent the Client in a professional manner at all times, even under pressure.
- Quality and customer focused.
- Excellent verbal and written communication skills.
- Effective problem solver, detail oriented.
- Demonstrate time management skills and the ability to multitask.
- Motivated Team Player ability to lead and participate within self-motivated work teams.
- Ability to grow within the organization.
- Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint.
- Excellent typing and keyboarding skills.
- Proficient math skills.
- Ability to work a variety of work schedules, including holiday and weekend emergency coverage.
- Produce error free work

Soft Skills:
- Strong interpersonal skills.
- Team oriented.
- Sincere desire to deliver an outstanding customer experience.

Source: http://www.adeccousa.com/job-seekers/pages/job-detail.aspx?jobid=US_EN_1_022197_11125138
Accounts Payable Clerk - Highland Park
Dialog Direct - Highland Park
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Accounts Payable Clerk

Location: Highland Park , MI Exempt/Non-Exempt: Non-Exempt Benefits: Medical, Dental, Vision, 401K and Life Employment Type: Full Time Description: Dialogue Marketing, Inc. provides award-winning BPO and customer engagement services to help companies of all sizes and across a wide range of industries acquire, support and retain customers across multiple channels. With more than 1,100 U.S.-based employees, Dialogue Marketing specializes in lead generation, customer care, technical support, inside sales and order fulfillment to build long-term enterprise value and lifelong customer relationships.

The Accounts Payable Clerk is responsible for providing financial, administrative and clerical services. This includes processing and monitoring payments and expenditures. Providing these services in an effective and efficient manner will ensure that finances are accurate and up to date,that staff are paid in a timely and appropriate manner and that vendors and suppliers are paid within established time limits. Duties: � PO Entry
� Matching PO to invoice
� Invoice entry & expense report, processing and coding
� Resolve issues with vendors and discrepancies with invoices
� Verify approval on all invoices and check request
� Prepare and process checks for multi companies
� Reconcile vendor statements
*Solomon & Great Plains so the ideal candidate would be familiar with these two systems.
� Maintain AP files and Master Vendor File. Qualifications: � Knowledge of Solomon and Great Plains preferred but not required
� Ability to prioritize and to multi-task in a fast paced environment
� Strong attention to detail
� Able to meet deadlines
� Excellent oral and written communication skills
� Excellent organizational and analytical skills
� Proficient with MS Word and Excel  

Source: http://dialog-direct.iapplicants.com/ViewJob-350767.html
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