Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Cansu Kizir
Product Owner - TOBi Chatbot
89
MEMBER
Vijay s
Director
122
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
66
EXECUTIVE MEMBER
Andre Didier'Serre
Head International Business and Development
57
MEMBER
Margaret Bonthuys
Head of Sales Enablement in Vehicle Finance
2
Welcome to the Job Center!
Job Search:

Opportunities in the Contact Center Industry

Employers
Create a New Job Posting

Showing 571 to 600 of 3104 Postings

Country:
Filter By:
Head of Website \u0026 Digital Strategy - San Francisco
Dialpad - San Francisco

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the Role

As the Head of Website amp; Digital Strategy, you will lead the development and execution of the organization's web strategy, playing a pivotal role in enhancing its online presence, user experience, and digital performance. Your primary focus will be to drive web initiatives that align with business objectives, optimize user engagement, and increase online conversions. You will collaborate with cross-functional teams to identify opportunities for improvement, implement data-driven strategies, and ensure the company's web presence remains competitive and innovative.

Responsibilities:

  • Web Strategy Development:
    • Develop and implement a comprehensive web strategy that aligns with the company's overall business goals and objectives.
    • Collaborate with stakeholders from marketing, product, design, and IT departments to understand their needs and incorporate them into the web roadmap.
    • Conduct regular market and competitive analysis to identify industry trends and opportunities for web innovation.
  • User Experience (UX) and User Interface (UI) Optimization:
    • Advocate for user-centric design principles, ensuring that all web assets provide an intuitive and seamless user experience.
    • Work closely with the design team to create visually appealing and user-friendly interfaces for web and mobile applications.
    • Analyze user behavior and feedback to identify pain points and areas for improvement, implementing A/B testing and other strategies to optimize conversions.
  • Web Analytics and Performance Tracking:
    • Utilize web analytics tools (e.g., Amplitude, Google Analytics) to monitor website performance, track user behavior, and identify key performance indicators (KPIs).
    • Generate reports on web metrics, highlighting insights and trends to measure the success of web initiatives and make data-driven decisions.
  • Global Web Testing: 
    • Partner with global web engineers and developers to test and perform quality assurance of our company's website to ensure its functionality, performance, and user experience meet the highest standards. 
    • Identify and report bugs, issues, and usability concerns, working closely with the development and design teams to ensure all problems are addressed and resolved promptly. 
  • Ecommerce/PLG Operations:
    • Manage the overall functionality and performance of the ecommerce portions of the website, ensuring it is up-to-date, user-friendly, and fully operational.
    • Monitor website traffic, sales, and conversion rates, identifying opportunities for improvement and growth.
    • Monitor website PLG sales performance and revenue metrics, providing regular reports and insights to the management team.
  • SEO and Content Strategy:
    • Partner with the digital marketing and SEO teams to develop and implement SEO strategies that enhance organic search rankings and drive web traffic.
    • Coordinate with content creators to ensure the web content aligns with SEO best practices and supports the overall web strategy.
  • Mobile and Responsive Design:
    • Stay updated on mobile design trends and best practices to ensure the website is optimized for mobile users and provides a seamless responsive experience across devices.
  • Web Technology and Platform Management:
    • Evaluate and recommend web technologies and platforms that align with the organization's web strategy and business requirements.
    • Oversee the management and maintenance of the company's web infrastructure, ensuring security, scalability, and performance.

Qualifications:

  • Bachelor's degree in Marketing, Computer Science, Business, or a related field. A Master's degree is a plus.
  • Proven experience (typically 8+ years) in web strategy, digital marketing, or a related field, with a track record of successful web projects and campaigns.
  • Strong understanding of UX/UI best practices, SEO, web analytics, and digital marketing principles.
  • Demonstrated leadership and team management skills, with the ability to lead cross-functional teams effectively.
  • Proficiency in web technologies, content management systems (CMS), and web analytics tools (e.g., Amplitude, Google Analytics).
  • Excellent analytical, problem-solving, and project management abilities.
  • Knowledge of mobile design trends and responsive web development.
  • Strong communication and presentation skills, with the ability to articulate web strategies and initiatives to stakeholders at all levels of the organization.
  • A passion for staying ahead of web trends, emerging technologies, and best practices in the digital landscape.

As the Head of Web Strategy, you will be a driving force behind the organization's web presence and online success. Your strategic vision, technical expertise, and collaborative leadership will be instrumental in shaping the company's digital identity, engaging its audience, and achieving its web-related goals.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$1,000 mdash;$2,000 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6530908002
View More Show Me The Details
Sep 5, 2023
Head of Marketing, ANZ - Sydney
Dialpad - Sydney

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

As Head of ANZ Marketing,  will create and execute impactful regional marketing programs for the region. You’ll work closely with the sales and partner leadership to understand specific market priorities and inform and shape customer and prospect-facing programs contributing to pipeline, opportunity creation, and acceleration.
This role is based in Sydney or Melbourne, Australia, and reports to our CMO. 

What you’ll do 

  • Create and execute a regionally impactful marketing strategy that generates and accelerates opportunities and pipeline for the Australia and New Zealand (ANZ) regions. 
  • Develop and execute a broad range of integrated/digital field marketing programmes including brand, webinars, events, and account-based marketing campaigns to support sales and channel objectives 
  • ANZ Market Development and Localization – Translate market-specific buyer journey into multi-touch programs and campaigns using direct and channel tactics based on market maturity and competitiveness
  • What You’ll Be Doing Strategy and Insights – Analyze market and company data alongside regional strategies to define opportunities, audiences, objectives, threats, and priorities
  • Help develop Dialpad’s global growth strategy, execution and optimization of all marketing initiatives in your market, through strong analytical skills and properly managed timelines, with the focus on maximizing speed and effectiveness
  • Brand Awareness – Drive ideation and innovative methods for capturing audience awareness and greater mind share in the assigned markets
  • Provide localized messaging and support development of global marketing assets
  • Plan, design and lead campaigns across all marketing channels including (but not limited to) digital marketing, community, events, email marketing, content, offline marketing
  • Enable our amazing sales teams with toolkits, templates, and campaign timelines to ensure alignment between outbound sales and marketing efforts.
  • Forecast, measure, analyze and report acquisition, pipeline, and program results to drive continuous improvement and seek to generate new globe
  • Design and develop user activation and engagement campaigns (including influencer, ambassador, and affiliate programs)
  • Design, develop and manage strategy, planning amp; execution of brand campaigns for your market that educates potential users, retain existing users, drive customer value and enhance our global brand equity
  • Closely monitor, track and report analytics to ensure they align with our growth KPIs (user acquisition, activation, retention, cost per metric, ROI etc.)
  • Manage ANZ marketing budgets. Includes working closely with local agencies and external partners to deliver to specific business goals

Skills you’ll bring 

  • 8-10+ years experience in ANZ marketing, including running digital marketing campaigns
  • Evidence of building effective digital and field marketing programs
  • Consistent record of building successful partnerships with sales, partner, channel, and marketing  teams to craft programs that are results-driven
  • Equal parts creative thinker and results-driven worker; and ability to plan and deliver against hard deadlines
  • Detail-oriented leaves no stone unturned in planning and processes
  • Experience owning digital marketing programs above and beyond the execution of logistics - to include digital advertising, lead follow-up, sales enablement, marketing email campaigns, and full life-cycle project management
  • Experience with SaaS marketing automation tools - eg. Salesforce or Eloqua/Marketo
  • Experience managing global affiliates at scales
  • Budget management experience 
  • External agency / third party management experience

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6911882002
View More Show Me The Details
Sep 5, 2023
Lead Product Designer, Design Systems -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Design at Dialpad is at the forefront of creating intuitive, innovative, and beautiful products that transform the way the world works together. We strive to design high-quality end-to-end experiences while maintaining an inclusive and collaborative culture. To us, attitude, and will, are as important as hard design skills.

Your role

We are looking for a Lead Product Designer who will help elevate Dialpad’s overall look and feel and customer experience by helping build and mature our design system, Dialtone. This is a highly collaborative and multi-disciplinary role for a systems-minded designer who self-identifies as both a designer and front-end engineer. Ideal candidates will showcase both design and implementation expertise.

** All applications must have a portfolio attached or URL provided to be considered **

What you’ll do

  • Design for Delight and Quality
    You’ll oversee the design of high-quality styles, components, and patterns, and foster a sense of ownership from your team throughout the process. You will bring your experience in creating and maintaining style and component libraries in both design and code form. You're at home building out Figma components as well as authoring its HTML/CSS equivalent. Your front-end engineering experience can be characterized as “front of the front-end.”
  • Leading By Design
    Though Dialtone serves both designers and engineers, it all starts with the end user’s experience. You’ll have the opportunity to lead and heavily influence how Dialtone and the design system team mature to take on large, high-visibility initiatives, as well as how other designers and engineers contribute.
  • Tooling and documentation
    Lead the strategy and creation of resources, tools, and documentation to support Dialtone users — designers and engineers alike. Build up a growing prototyping practice by identifying design- and code-based skills and technologies to ship high-quality outcomes faster.
  • Product Management
    Manage Design System backlog, roadmap, priorities, scope, and tasking for design system features, documentation, and communication channels. Foster cross-functional relationships and evangelize design system adoption. You will also be providing design leadership and guidance to teams around using shared patterns and identifying opportunities to create new patterns and components within their workstreams.
  • Doesn’t Have To Be Complex To Be Useful
    Sometimes the most useful and delightful things are simple. We recognize design systems and the products they serve are naturally complex while at the same time trying to provide our users with intuitive and approachable experiences. You’ll be at the forefront unraveling and making sense of complex interactions with a bias for simplicity and elegance.
  • Expanding Our Footprint
    Dialtone has the unique challenge to support not only traditional Web, Android, and iOS interfaces, but desk phones and conference room hardware as well. This role will be integral in helping Dialtone expand its reach as we rethink the physical meeting space experience.

Skills you’ll bring

  • 8+ years of related experience, 3+ years of design system experience and/or leading design projects.
  • Proven understanding of how to build, architect, and evangelize design systems.
  • Have a deep understanding of interaction design, heuristics, Gestalt principles, usability, and accessibility best practices.
  • You have designed and documented styles, components, and patterns that enable other designers and developers to build features.
  • Strong experience in managing style and component libraries (e.g. Figma, Sketch), and work hard to align its component API with their coded counterparts.
  • Expert in HTML, CSS, and UI-oriented Javascript.
  • Experience in git to manage source code, workflows, and reviewing pull requests.
  • Familiarity with front-end frameworks such as React or Vue, paired with a tool like Storybook.
  • Strong opinions of and history in building inclusive, WCAG-compliant experiences.
  • A strong and inspiring communicator that can work and drive influence across Product, Engineering, Design, and Marketing.
  • A bias toward progress versus action: You are proactive in addressing problems before you or your team and don’t wait for others to start.
  • You have a track record of thoughtful, impactful work you can show us.
  • Experience working in SaaS or enterprise software is a plus.

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6898747002
View More Show Me The Details
Sep 4, 2023
Senior DSP Engineer, Audio - San Francisco
Dialpad - San Francisco

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Dialpad’s Telephony Core team owns the real-time media platform upon which our business communications are built. Our mission is to provide the best customer experience possible across a vast array of clients, networks and environments. From overcoming network limitations and background noise, to ensuring the media we handle is of the best possible quality, we set a high bar to make Dialpad a world-leading communication platform.

What we need

The world of real-time communications is a particularly challenging space. Dialpad is looking for talented DSP engineers who enjoy building high-performance signal processing and AI-based solutions at the forefront of our industry. We are less concerned with years in industry or particular technologies and more interested in knowledge, passion, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup, and use their autonomy to drive innovation. We need leaders who are passionate about the quality and efficiency of a service used by millions of daily users. We need pioneers dedicated to finding new solutions and ways of making existing ones even better.

This opportunity can be based in US, not specifically in SF.

Responsibilities: 

  • Develop cutting edge signal processing algorithms to enhance the quality of every Dialpad call and meeting.
  • Understand and improve our current voice enhancement system.
  • Research, code, test, document and deploy new media enhancement solutions.
  • Drive the technical roadmap with the latest industry best practices and your own innovative ideas.
  • Collaborate with team members and stakeholders to integrate solutions into browsers, client and server applications and test tools.
  • Be at the forefront of Dialpad’s venture into real-time AI audio/video enhancement.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.

Technology stack: 

C/C++, Matlab, Python, Keras, Tensorflow, ONNX

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$144,750 mdash;$178,750 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6885863002
View More Show Me The Details
Sep 4, 2023
Head of Marketing, ANZ - Sydney
Dialpad - Sydney

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

As Head of ANZ Marketing,  will create and execute impactful regional marketing programs for the region. You’ll work closely with the sales and partner leadership to understand specific market priorities and inform and shape customer and prospect-facing programs contributing to pipeline, opportunity creation, and acceleration.
This role is based in Sydney or Melbourne, Australia, and reports to our CMO. 

What you’ll do 

  • Create and execute a regionally impactful marketing strategy that generates and accelerates opportunities and pipeline for the Australia and New Zealand (ANZ) regions. 
  • Develop and execute a broad range of integrated/digital field marketing programmes including brand, webinars, events, and account-based marketing campaigns to support sales and channel objectives 
  • ANZ Market Development and Localization – Translate market-specific buyer journey into multi-touch programs and campaigns using direct and channel tactics based on market maturity and competitiveness
  • What You’ll Be Doing Strategy and Insights – Analyze market and company data alongside regional strategies to define opportunities, audiences, objectives, threats, and priorities
  • Help develop Dialpad’s global growth strategy, execution and optimization of all marketing initiatives in your market, through strong analytical skills and properly managed timelines, with the focus on maximizing speed and effectiveness
  • Brand Awareness – Drive ideation and innovative methods for capturing audience awareness and greater mind share in the assigned markets
  • Provide localized messaging and support development of global marketing assets
  • Plan, design and lead campaigns across all marketing channels including (but not limited to) digital marketing, community, events, email marketing, content, offline marketing
  • Enable our amazing sales teams with toolkits, templates, and campaign timelines to ensure alignment between outbound sales and marketing efforts.
  • Forecast, measure, analyze and report acquisition, pipeline, and program results to drive continuous improvement and seek to generate new globe
  • Design and develop user activation and engagement campaigns (including influencer, ambassador, and affiliate programs)
  • Design, develop and manage strategy, planning amp; execution of brand campaigns for your market that educates potential users, retain existing users, drive customer value and enhance our global brand equity
  • Closely monitor, track and report analytics to ensure they align with our growth KPIs (user acquisition, activation, retention, cost per metric, ROI etc.)
  • Manage ANZ marketing budgets. Includes working closely with local agencies and external partners to deliver to specific business goals

Skills you’ll bring 

  • 8-10+ years experience in ANZ marketing, including running digital marketing campaigns
  • Evidence of building effective digital and field marketing programs
  • Consistent record of building successful partnerships with sales, partner, channel, and marketing  teams to craft programs that are results-driven
  • Equal parts creative thinker and results-driven worker; and ability to plan and deliver against hard deadlines
  • Detail-oriented leaves no stone unturned in planning and processes
  • Experience owning digital marketing programs above and beyond the execution of logistics - to include digital advertising, lead follow-up, sales enablement, marketing email campaigns, and full life-cycle project management
  • Experience with SaaS marketing automation tools - eg. Salesforce or Eloqua/Marketo
  • Experience managing global affiliates at scales
  • Budget management experience 
  • External agency / third party management experience

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6530908002
View More Show Me The Details
Sep 4, 2023
Customer Success Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team 

Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company.  The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you’ll do 

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Customer Success Advocate is expected to work cross-functionally with Sales, Marketing, Product, Engineering and Data Science to ensure consistent and strong customer message is embedded in everything we do.
  • Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
  • Retain long-term partnerships with customers by independently renewing successful customers.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Skills you’ll bring

  • 1-5 years of experience in Customer Success
  • Real passion for providing top-notch account management
  • Strong written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

Who you are 

  • Able to work US core hours 8am - 5pm Pacific Time
  • Positive team player who embraces a team-first attitude and contributes to overall team success
  • You enjoy tackling complex customer challenges and finding creative solutions
  • Able to adapt quickly to an ever changing environment
  • Process oriented - able to develop functional processes and adapt them quickly to meet changing demands
  • Able to establish rapport and gain situational awareness quickly in single touch interactions with customers
  • Experience with telecommunication or SaaS providers required

Benefits

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.



 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6905835002
View More Show Me The Details
Sep 1, 2023
Customer Support Representative, Tier 1 -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

About The Role

You should have a proven track history of excellent customer support. You will also be required to learn and understand our product and services inside and out, which will require a degree of curiosity and technical understanding.

Lastly, you should be a very hard worker, professional with how you interact with customers and have a deep care and desire to help users.

Responsibilities and technical requirements

  • Minimum of 3 years in customer support (additional work experience in a technical field is preferred)
  • Respond to customer inquiries on technical issues related to the Dialpad product via phone, chat, and email
  • Resolve and troubleshoot simple or complex issues relating to customers
  • Speaking to customers to quickly get to the root of their problem
  • Provide timely and accurate customer feedback
  • Manage multiple cases and communication channels at one time (Call center, email, chat)
  • Proficiency in Windows/Mac OS
  • Attention to detail and good problem-solving skills
  • Good written and verbal communication
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6859961002
View More Show Me The Details
Sep 1, 2023
Director of Marketing Operations -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Director, Marketing Operations
Dialpad is seeking an experienced and strategic-minded leader to drive both the strategy and tactical execution of our Marketing Ops function. As the Director of Marketing Operations, you will be responsible for overseeing and optimizing all marketing processes, technology platforms, and analytics to drive efficiency and effectiveness. Your primary goal will be to ensure seamless integration between marketing initiatives and business objectives, while continuously improving operational performance.

Responsibilities: 

  • Data Analytics: Define and implement a comprehensive marketing analytics framework to measure, analyze, and report on key performance indicators (KPIs). Utilize data-driven insights to optimize marketing strategies and tactics. Partner closely with peers leading the Growth, Digital Marketing, and Web teams to align on processes and technology that underpins the ideal prospect journeys.
  • ROI Management: Own the relatinship with Finance to track return on investment (ROI), and provide financial analysis to support decision-making. Full Campaign-to-Cash ownership for both Growth amp; Field Marketing motions. 
  • Strategy Development: Collaborate with stakeholders to develop and implement marketing strategies that align with the company's overall goals and objectives. 

GTM Ownership: Own and lead various GTM (Sales x Marketing) meetings, reporting on conversion rates, quarterly funnel performance, activity metrics, etc. Develop strategy to optimize conversion rate gaps and work with stakeholders to monitor quarterly performance improvements.

  • Marketing Automation: Lead the selection, implementation, and ongoing management of marketing automation systems. Oversee the configuration, integration, and optimization of marketing tools, such as Marketo, Pendo, Amplitude, Domo, etc. Build our MarTech Stack and supporting processes to enable PLG as well as Sales-led growth.
  • Process Optimization: Manage and build upon a comprehensive lead routing and scoring system including architecting and enforcing lead processes and lead follow up.
  • Team Leadership: Build and develop a high-performing marketing operations team. Provide leadership, guidance, and mentorship to team members, fostering a culture of continuous learning and professional growth.
  • Compliance and Governance: Ensure compliance with relevant marketing laws, regulations, and industry best practices. Develop and maintain marketing policies, procedures, and documentation.

What you need to be successful:

  • 10+ years of marketing ops, including experience leading and managing global teams
  • Experience in both a PLG and Sales-led company environment with an understanding of how to bring together systems, technology, and processes to support these motions.
  • Deep knowledge and understanding of Marketo and Salesforce, in addition to the latest marketing tools and technologies.
  • Experience in the SaaS space with preference for scaling teams and processes at high growth organizations.
  • Exceptional problem-solving skills and an ability to work closely with marketing, sales, and technical stakeholders.
  • Understanding of lead score models and prospect journeys across both sales led and product led motions.
  • Proven track record of managing and executing large numbers of projects integrated with other channels, involving many stakeholders and agencies, and defined KPIs.
  • Knowledge of the B2B marketing demand funnel, programs, and metrics that drive revenue with experience reporting on metrics and driving optimizations.
  • Knowledge of compliance and data privacy and governance practices including GDPR and experience implementing appropriate programs to ensure marketing compliance.
  • Proven track record of inheriting and improving existing technologies and implementing new technologies.
  • Demonstrated critical thinking and decision-making skills to promptly navigate obstacles, resolve issues, and effectively advocate for your team.
  • Data-driven marketing strategy, planning, budget allocation and organizational alignment experience
  • Ability to translate quantitative data into actionable recommendations and business objectives into marketing goals and measurements: you know what to track and what matters.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$500 mdash;$504 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6911882002
View More Show Me The Details
Sep 1, 2023
Account Executive, Mid-Market - Sydney
Dialpad - Sydney

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Account Executive, Mid Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad’s enterprise voice, contact centre and omnichannel solutions. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s Mid Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your role

As an Account Executive, Mid Market you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a medium sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

This position reports to our ANZ Director, and has the opportunity to be based in our Sydney, Australia Office. This role is hybrid.

What you’ll do

  • Own the entire sales process, including converting leads into workable pipeline
  • Build strategic outbounding campaigns and sequencing to source your own opportunities
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring 

  • 3-5 years of sales experience in an ever-changing environment  
  • Experience in managing amp; closing strategic deal cycles that include multiple business units and stakeholders
  • Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6901935002
View More Show Me The Details
Sep 1, 2023
Director, Website \u0026 Digital Strategy - San Francisco
Dialpad - San Francisco

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

As the Director, Website amp; Digital Strategy, you will lead the development and execution of the organization's web strategy, playing a pivotal role in enhancing its online presence, user experience, and digital performance. Your primary focus will be to drive web initiatives that align with business objectives, optimize user engagement, and increase online conversions. You will collaborate with cross-functional teams to identify opportunities for improvement, implement data-driven strategies, and ensure the company's web presence remains competitive and innovative.

Key Responsibilities:

  • Web Strategy Development:
    • Develop and implement a comprehensive web strategy that aligns with the company's overall business goals and objectives.
    • Collaborate with stakeholders from marketing, product, design, and IT departments to understand their needs and incorporate them into the web roadmap.
    • Conduct regular market and competitive analysis to identify industry trends and opportunities for web innovation.
  • User Experience (UX) and User Interface (UI) Optimization:
    • Advocate for user-centric design principles, ensuring that all web assets provide an intuitive and seamless user experience.
    • Work closely with the design team to create visually appealing and user-friendly interfaces for web and mobile applications.
    • Analyze user behavior and feedback to identify pain points and areas for improvement, implementing A/B testing and other strategies to optimize conversions.
  • Web Analytics and Performance Tracking:
    • Utilize web analytics tools (e.g., Amplitude, Google Analytics) to monitor website performance, track user behavior, and identify key performance indicators (KPIs).
    • Generate reports on web metrics, highlighting insights and trends to measure the success of web initiatives and make data-driven decisions.
  • Global Web Testing: 
    • Partner with global web engineers and developers to test and perform quality assurance of our company's website to ensure its functionality, performance, and user experience meet the highest standards. 
    • Identify and report bugs, issues, and usability concerns, working closely with the development and design teams to ensure all problems are addressed and resolved promptly. 
  • Ecommerce/PLG Operations:
    • Manage the overall functionality and performance of the ecommerce portions of the website, ensuring it is up-to-date, user-friendly, and fully operational.
    • Monitor website traffic, sales, and conversion rates, identifying opportunities for improvement and growth.
    • Monitor website PLG sales performance and revenue metrics, providing regular reports and insights to the management team.
  • SEO and Content Strategy:
    • Partner with the digital marketing and SEO teams to develop and implement SEO strategies that enhance organic search rankings and drive web traffic.
    • Coordinate with content creators to ensure the web content aligns with SEO best practices and supports the overall web strategy.
  • Mobile and Responsive Design:
    • Stay updated on mobile design trends and best practices to ensure the website is optimized for mobile users and provides a seamless responsive experience across devices.
  • Web Technology and Platform Management:
    • Evaluate and recommend web technologies and platforms that align with the organization's web strategy and business requirements.
    • Oversee the management and maintenance of the company's web infrastructure, ensuring security, scalability, and performance.

Qualifications and Requirements:

  • Bachelor's degree in Marketing, Computer Science, Business, or a related field. A Master's degree is a plus.
  • Proven experience (typically 8+ years) in web strategy, digital marketing, or a related field, with a track record of successful web projects and campaigns.
  • Strong understanding of UX/UI best practices, SEO, web analytics, and digital marketing principles.
  • Demonstrated leadership and team management skills, with the ability to lead cross-functional teams effectively.
  • Proficiency in web technologies, content management systems (CMS), and web analytics tools (e.g., Amplitude, Google Analytics).
  • Excellent analytical, problem-solving, and project management abilities.
  • Knowledge of mobile design trends and responsive web development.
  • Strong communication and presentation skills, with the ability to articulate web strategies and initiatives to stakeholders at all levels of the organization.
  • A passion for staying ahead of web trends, emerging technologies, and best practices in the digital landscape.

As the Director of Web Strategy, you will be a driving force behind the organization's web presence and online success. Your strategic vision, technical expertise, and collaborative leadership will be instrumental in shaping the company's digital identity, engaging its audience, and achieving its web-related goals.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$1,000 mdash;$2,000 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6861040002
View More Show Me The Details
Aug 30, 2023
Software Engineer -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

The Product Infrastructure team focuses on performance, monitoring, stability, and security of Dialpad’s Talk, Contact Center, and Sell products. Through design and implementing tools and processes across our cloud infrastructure and Dialpad product backend, this backend product engineering team is key to creating a stable, secure and performant experience for a large volume of concurrent users. Whether reducing the time to ring, or bolstering our most utilized APIs, the Product Infrastructure team works with other engineering peers on application uptime to ensure that calling and messaging works smoothly for our users all the time. 

Your role

As a Software Engineer, you’ll own the Product Infrastructure roadmap to build / support / maintain common infrastructure supporting the whole Product Eng Org (100+ Engineers). Your impactful work helps improve: Dialpad’s customer experience, and reduce infrastructure costs, Security, and Scalability.

This position reports to our Product Infrastructure Engineering Manager and has the opportunity to be based in our Bangalore, India office.

Responsibilities

  • Architect large features
  • Write clean code with good automated test coverage
  • Ensure all code meets performance and scalability needs
  • Build a well designed, long term solution that saves everyone time and creates a smooth experience for our users.

Skills you'll bring

  • Bachelor's degree in computer science or equivalent.
  • 5-8 years of experience as Software Engineer/Equivalent
  • Extensive Backend programming experience. 
  • Experience with building / supporting large scale distributed systems. 

 

Nice to have:

  • Experience working with security and privacy features of infrastructure and product backends.
  • Work with authentication and authorization components.
  • Elastic Search
  • Terraform

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
    • Dataflow
  • Elastic Search
  • Python
  • Monitoring: Datadog, Grafana

Frontend

  • VueJS (single page application)
  • Electron

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Dialpad offers a yearly stipend for continued learning.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6857964002
View More Show Me The Details
Aug 28, 2023
Software Engineer, AI Core -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Ai Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to produce The Good Ai. In this role, you’ll leverage and acquire a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps and Data Engineering to deliver functionality essential to powering Dialpad’s Ai products.

Your role

As a Software Engineer–Ai Core, you’ll work with the team to own the  development and uptime of Dialpad’s proprietary near real-time ML inference system, a large-scale distributed system built by leveraging technologies like Kubernetes, Redis, event-driven message bus systems, modern asynchronous Python, and a plethora of Open Source technologies.  You’ll contribute directly to powering Dialpad’s Ai products at scale, working closely alongside the Data Science teams to unleash Ai features that work for our customers. 

This position reports to our VP of AI Engineering and has the opportunity to be based in Buenos Aires, Argentina Office, or Fully Remote within the time zones of GMT-8 to GMT-3.

What you’ll do 

  • Work primarily with fully asynchronous modern Python, and Cython 
  • Support the deployment of our AI Models and develop innovative solutions to that process.
  • Author and review PRs for code changes, and RFCs for more major system changes
  • Deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD Systems
  • Use and make contributions to Open Source technologies, maintaining our own Open Source codebases 
  • Work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems which are fault tolerant and highly scalable
  • Build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack
  • Share and explore knowledge and findings with teammates frecuently through hosting or attending learning sessions with cross-functional teams

Skills you’ll bring

  • Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience
  • Strong fundamentals in software engineering and computer science
  • Experience working on a distributed teams
  • Strong background working with one or more dynamically typed programming language(s)
  • Enjoyment of efficient evaluation of a problem space and finding the right tool for the job
  • Measure amp; monitor everything ensuring stability, redundancy, and runtime
  • Make data-driven decisions - Measure twice, cut once
  • Enjoy learning from your experiences and sharing your knowledge with your team
  • Work on diverse problems across different systems
  • Appreciate code and system maintainability, and support continuous improvement

Bonus points for experience with:

  • The Python ecosystem
  • Cloud providers such as Google Cloud Platform or AWS
  • Git or other version control systems
  • Relational and/or non-relational database systems, Pub/Sub, Messaging Systems
  • Building and managing batch or streaming data processing pipelines, ETLs

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6829478002
View More Show Me The Details
Aug 28, 2023
Sr. Account Executive, Mid-Market -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sr. Account Executive, Mid Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s Mid Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your Role

As a Sr. Account Executive, Mid Market you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a medium sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

This position reports to a Mid Market Sales Manager. 

What you’ll do 

  • Own the entire sales process, including converting leads into workable pipeline
  • Build strategic outbounding campaigns and sequencing to source your own opportunities
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring 

  • 3-5 years of sales experience in an ever-changing environment  
  • Experience in managing amp; closing strategic deal cycles that include multiple business units and stakeholders
  • Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$120,000 mdash;$120,000 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6903268002
View More Show Me The Details
Aug 28, 2023
Sr. UX Engineer, Design Systems and Prototyping -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Design at Dialpad is at the forefront of creating intuitive, innovative, and beautiful products that transform the way the world works together. We strive to design high-quality end-to-end experiences while maintaining an inclusive and collaborative culture. To us, attitude, and will, are as important as hard design skills.

Your role

We are looking for an experienced Sr. UX Engineer who will play a critical role in supporting our Design System (Dialtone) and lead design-focused prototyping efforts within the Product Design organization. This is a highly collaborative and multi-disciplinary role for an experienced design-minded, front-end engineer. 

What you’ll do

Design for Delight and Quality

You’ll oversee the front-end design strategy of the Dialtone Design System — style, components, and patterns; and foster a sense of ownership from your team throughout the process. You will bring your experience as a subject matter expert in front-end engineering by building out Design System styles and components. Your front-end engineering experience can be characterized as “front of the front-end.”

  • Leading By Design
    Though Dialtone serves both designers and engineers, it all starts with the end user’s experience. You’ll have the opportunity to lead and heavily influence how Dialtone and the design system team mature to take on large, high-visibility initiatives, as well as how other designers and engineers contribute.
  • Design-focused Prototyping
    Build up a growing prototyping practice by identifying design- and code-based skills and technologies to ship high-quality outcomes faster.
  • Tooling and documentation
    Lead the strategy and creation of resources, tools, and documentation to support consumers of Dialtone — e.g. designers, product engineers, third-party developers, etc.
  • Product Management
    Manage Design System backlog, roadmap, priorities, scope, and tasking for design system features, documentation, and communication channels. Foster cross-functional relationships and evangelize design system adoption. You will also be providing design leadership and guidance to teams around using shared patterns and identifying opportunities to create new patterns and components within their workstreams.
  • Doesn’t Have To Be Complex To Be Useful
    Sometimes the most useful and delightful things are simple. We recognize design systems and the products they serve are naturally complex while at the same time trying to provide our users with intuitive and approachable experiences. You’ll be at the forefront unraveling and making sense of complex interactions with a bias for simplicity and elegance.

Expanding Our Footprint

Dialtone has the unique challenge to support not only traditional Web, Android, and iOS interfaces, but desk phones and conference room hardware as well. This role will be integral in helping Dialtone expand its reach as we rethink the physical meeting space experience.

Skills you’ll bring 

  • 8+ years of related experience, 3+ years of design system experience and/or leading front-end design projects.
  • Expert-level knowledge and proven experience in HTML, modern CSS, and UI-oriented Javascript.
  • You have designed and documented styles, components, and patterns that enable other designers and developers to build features.
  • Proven understanding of how to build, architect, and evangelize design systems.
  • Have a strong understanding of interaction design, heuristics, Gestalt principles, usability, and accessibility best practices.
  • Strong opinions of, and history in, building inclusive, accessible experiences.
  • Solid familiarity with modern front-end bundlers, CLI, package managers and build tools including Webpack, npm and yarn.
  • Past experience working with and mentoring junior developers and designers.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6898783002
View More Show Me The Details
Aug 28, 2023
Strategic Partner Support Representative - Amsterdam
Dialpad - Amsterdam

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

As a member of the Premium Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Dialpad’s Premium Support team provides world-class support to enterprise level customers.  In this role, you’ll combine fast paced learning, professional attitude, and have a deep care and desire to help others.

Dialpad’s Premium Support team plays an essential role in supporting enterprise level customers as well as Dialpad’s partners.  This team collaborates closely with higher level support teams and engineering to constantly improve customer experience and their knowledge to quickly resolve customer issues. 

Your role

As a Premium Support Representative, you should have a proven track history of excellent customer support. You will also be required to learn and understand our product and services inside and out, which will require a degree of curiosity and technical understanding. You’ll work closely with higher tier teams to investigate issues and deliver a professional response to our customers.   

This position reports to our Premium Support Manager and has the opportunity to be based remotely.  Preferred work time Monday - Friday 3pm - 12am CEST, also open to shifts over the weekend. 

What you’ll do

  • Respond to customer inquiries on technical issues related to the Dialpad product via phone, chat, and email
  • Resolve and troubleshoot simple or complex issues relating to customers
  • Speaking to customers to quickly get to the root of their problem
  • Provide timely and accurate customer feedback
  • Manage multiple cases and communication channels at one time (Call center, email, chat)
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Skills you’ll bring 

  • Minimum of 5-7 years in customer support (additional work experience in a technical field is preferred)
  • Proficiency in Windows/macOS
  • Familiarity with basic networking
  • Attention to detail and good problem-solving skills
  • Good written and verbal communication

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6769685002
View More Show Me The Details
Aug 28, 2023
Sales Development Representative - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives. 

Dialpad’s Sales Development Representative team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.

Your Role

As a Sales Development Representative, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You’ll work closely with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also help create prospecting lists for target accounts and key decision makers and reach out to them using all communication channels (phone, email and social media). In addition, you’ll bring your confidence, motivation and love of winning to hone your craft and launch yourself into a successful sales career!

This position reports to our Sales Development Manager and is based in our Austin, TX Office.

What you’ll do

  • Learn to navigate through sales tools such as SFDC, ZoomInfo, Outreach, Sales Navigator and Dialpad
  • Adhere to team KPI metrics and prospecting standards
  • Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities
  • Research target accounts and key stakeholders in your territory

Skills you’ll bring

  • 1+ year experience working in a professional environment, preferably in an outbound capacity
  • Efficient, organized and detail-oriented
  • Highly motivated and committed to achieving success
  • Humility, integrity and coachability are a must. We take great pride in our work culture and people are our priority.

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6760243002
View More Show Me The Details
Aug 28, 2023
Accounts Receivable Associate - Bangalore
Dialpad - Bangalore

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Billing team plays a critical role in achieving corporate financial objectives.  The billing team is responsible for timely billing, as well as resolving any customer related billing disputes.  The Billing team works closely with Deal Desk, Orders amp; CS teams to make sure that all orders are processed, billed, and collected accurately amp; timely. 

We’re seeking an Accounts Receivable Associate who can leverage their accounting skills to further develop and expand our A/R, collections and general accounting processes. Our ideal candidate  is looking to expand their career and grow in a collaborative and innovative startup environment.

Your role

As an Accounts Receivable Associate, you’ll own the billing and contract review process, along with assisting with customer disputes and credits. You’ll work closely with the revenue, orders, and customer success teams to review each contract and determine the appropriate billing.  You will also work with collections to determine the best way to approach the client, and then execute their plan to bring in the maximum amount of timely payments.  You’ll also help create and implement new processes to improve our order to cash strategies. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in a fluid and dynamic environment.

This position reports to our Manager, Billing and has the opportunity to be based in our India Office Bangalore 

What you’ll do [i,e., Responsibilities]

  • Effectively collaborate with internal partners to manage customer billing processes
  • Issuing invoices and credits in a timely manner while maintaining a high level of accuracy
  • Monitor customer account details for non-payments, delayed payments, and other irregularities
  • Appropriately escalate collection issues and follow-up with customers A/P departments
  • Research and resolve billing related inquiries from customers
  • Special projects and reporting as needed

Skills you’ll bring [i,e., Qualifications]

  • 2+ years accounts receivable experience in a fast-pace high-growth environment, preferably SaaS company
  • Business or accounting related degree or diploma
  • Fast learner amp; self starter with a problem solving mentality ready to roll up their sleeves and figure out new challenges
  • Accounting software experience including the accounts receivables and cash modules 
  • Meticulous attention to detail
  • Strong written and verbal communication skills
  • Intermediate Excel skills (lookups, pivots)
  • Ability to work independently and prioritize multiple projects effectively
  • Brings a strong work ethic; takes the initiative and thinks creatively to get the job done

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6680281002
View More Show Me The Details
Aug 28, 2023
Senior Billing Manager - Phoenix
Dialpad - Phoenix

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Billing team plays a critical role in achieving corporate financial objectives.  The billing team is responsible for timely billing, as well as resolving any customer related billing disputes.  The Billing team works closely with Deal Desk, Orders amp; CS teams to make sure that all orders are processed and billed accurately. 

Dialpad’s Senior Billing Manager will be primarily responsible for managing the billing team and creating efficiencies to reduce month end billing time .  In this role, you’ll provide management with accurate and timely metrics and will work cross functionally to create efficiencies in the current processes.  In addition, you will play a key role in the implementation of SuiteBilling.

Your role

As a Senior Billing Manager, you’ll own the billing process from order to invoice including all processes and system improvements.   You’ll work closely with the Dealdesk, CS, Sales, Collections amp; Revenue teams to assist with metrics, goals, and to align on processes. 

This position reports to our Senior Manager, Revenue amp; Billing and has the opportunity to be based in our USA or Canada Office.

What you’ll do [i,e., Responsibilities]

  • Manage the Global Billing team located in India, US amp; Argentina
  • Report on billings and other metrics to senior management
  • Collaborate with other cross functional business partners such as Collections, Revenue, Deals Desk, Orders, RevOps, CS, Sales, Legal, Product Engineering, IT, Billing Support to improve the billing process and customer experience
  • Lead process improvement projects and other system implementation projects related to the billing cycle

Skills you’ll bring [i,e., Qualifications]

  • Bachelor's degree in Design or equivalent practical experience.
  • 5+ years of relevant billing experience
  • 3+ years of People Management experience
  • Extensive Experience in both Enterprise B2B and High Volume B2C Billing
  • A Customer Service mindset
  • Netsuite amp; SuiteBilling experience
  • Telecommunications industry experience would be a bonus

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6837286002
View More Show Me The Details
Aug 28, 2023
Sr Product Manager, Contact Center - San Francisco
Dialpad - San Francisco

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sr. Product Manager CCaaS will work on our AI Contact Center offering to build the best AI powered Contact Center solution.  In this role, you’ll combine innovation, interaction with customers, cross-functional collaboration with Design and Engineering to drive the roadmap, requirements and Go to Market of our CCaaS product offering. 

Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product.  This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, Support to constantly improve the quality and disruptive innovation of our products. 

Your role

As a Sr Product Manager of CCaaS , you’ll own the roadmap, requirement gathering, prioritization, and execution of the CCaaS product features. You’ll work closely with the other CCaaS product manager to accelerate the CCaaS product portfolio, and with the Analytics product managers to make sure the new features are being reported on.  

This position reports to our Sr. Dir of product management for the CCaaS portfolio and has the opportunity to be based in the US or Canada. 

What you’ll do 

  • Own the roadmap for the CCaaS product in collaboration with the other CCaaS product manager.
  • Work closely with Customers, Sales, Marketing, Analysts to research and capture the latest requirements for the CCaaS product
  • Write the requirements (PRD, Jira) to capture what engineering needs to deliver
  • Partner with Design to come up with the best possible design for the product.
  • Prioritize the requirements based on customer needs, and portfolio strategy
  • Partner with Engineering and QA to follow up on the implementation
  • Run the weekly standup with the Engineering team, re-prioritize as needed
  • Partner with QA to evaluate the product readiness
  • Partner with Customers (via Customer Success Managers) to bring products to Beta, and capture early adopter feedback
  • Partner with Product marketing to launch the product (GTM)
  • Partner with Support to make sure the product can be successfully supported.

Skills you’ll bring  

  • Bachelor's degree in Engineering or equivalent practical experience.
  • 5+ years of Product Management experience 
  • 5+ years of experience in Contact Center business
  • Expertise in Enterprise Communication (UCaaS)
  • Expertise in software in a SaaS environment

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$161,500 mdash;$199,500 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6894171002
View More Show Me The Details
Aug 28, 2023
Head of Marketing, ANZ - Sydney
Dialpad - Sydney

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

As Head of ANZ Marketing,  will create and execute impactful regional marketing programs for the region. You’ll work closely with the sales and partner leadership to understand specific market priorities and inform and shape customer and prospect-facing programs contributing to pipeline, opportunity creation, and acceleration.
This role is based in Sydney or Melbourne, Australia, and reports to our CMO. 

What you’ll do 

  • Create and execute a regionally impactful marketing strategy that generates and accelerates opportunities and pipeline for the Australia and New Zealand (ANZ) regions. 
  • Develop and execute a broad range of integrated/digital field marketing programmes including brand, webinars, events, and account-based marketing campaigns to support sales and channel objectives 
  • ANZ Market Development and Localization – Translate market-specific buyer journey into multi-touch programs and campaigns using direct and channel tactics based on market maturity and competitiveness
  • What You’ll Be Doing Strategy and Insights – Analyze market and company data alongside regional strategies to define opportunities, audiences, objectives, threats, and priorities
  • Help develop Dialpad’s global growth strategy, execution and optimization of all marketing initiatives in your market, through strong analytical skills and properly managed timelines, with the focus on maximizing speed and effectiveness
  • Brand Awareness – Drive ideation and innovative methods for capturing audience awareness and greater mind share in the assigned markets
  • Provide localized messaging and support development of global marketing assets
  • Plan, design and lead campaigns across all marketing channels including (but not limited to) digital marketing, community, events, email marketing, content, offline marketing
  • Enable our amazing sales teams with toolkits, templates, and campaign timelines to ensure alignment between outbound sales and marketing efforts.
  • Forecast, measure, analyze and report acquisition, pipeline, and program results to drive continuous improvement and seek to generate new globe
  • Design and develop user activation and engagement campaigns (including influencer, ambassador, and affiliate programs)
  • Design, develop and manage strategy, planning amp; execution of brand campaigns for your market that educates potential users, retain existing users, drive customer value and enhance our global brand equity
  • Closely monitor, track and report analytics to ensure they align with our growth KPIs (user acquisition, activation, retention, cost per metric, ROI etc.)
  • Manage ANZ marketing budgets. Includes working closely with local agencies and external partners to deliver to specific business goals

Skills you’ll bring 

  • 8-10+ years experience in ANZ marketing, including running digital marketing campaigns
  • Evidence of building effective digital and field marketing programs
  • Consistent record of building successful partnerships with sales, partner, channel, and marketing  teams to craft programs that are results-driven
  • Equal parts creative thinker and results-driven worker; and ability to plan and deliver against hard deadlines
  • Detail-oriented leaves no stone unturned in planning and processes
  • Experience owning digital marketing programs above and beyond the execution of logistics - to include digital advertising, lead follow-up, sales enablement, marketing email campaigns, and full life-cycle project management
  • Experience with SaaS marketing automation tools - eg. Salesforce or Eloqua/Marketo
  • Experience managing global affiliates at scales
  • Budget management experience 
  • External agency / third party management experience

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6898747002
View More Show Me The Details
Aug 28, 2023
Product Support Representative, Tier 2 -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

What you will achieve

In your first 30 days: 

 You’ll develop an understanding of the basics of Dialpad’s products, key features, and company culture.Completion of Self-paced lessons that introduce you to advanced troubleshooting methods.You’ll start tackling product inquiries and performing thorough investigations.You’ll join weekly and bi-weekly team meetings.

In your first 60 days: 

You’ll be responsible for assigning yourself work from the queue and assisting customers with their issues.You’ll receive performance feedback from your first 30 days and will work with your manager to identify what specific skills to focus your time developing for the next 30-day interval.You’ll file feedback requests and bug reports, and will partner with telephony support engineers to address customer-reported issues.You’ll begin filing tickets with product engineers for issues requiring additional follow-up.You’ll begin training on outage handling best practices.

By 90 days: 

 You’ll be responsible for proactively taking tickets from the queue and helping drive contacts to the appropriate resolution.You’ll be able to meet our established service levels and productivity standards for ticket handling.You’ll be managing communications effectively with a variety of internal teams, including Telephony Support, Engineering, and Customer Success.

Who you are

We are looking for a highly motivated, customer-oriented, and technically minded Tier 2 agent. This position serves our customer base and provides technical support to our Tier 1 agents. You are someone who is willing and excited to learn the product, teach others, and play an instrumental role in the continual improvement of Dialpad. As a Product Support Representative, you enjoy delivering a positive experience to our customers and your fellow internal teams. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity..

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6825216002
View More Show Me The Details
Aug 25, 2023
Sr. Product Manager -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sr. Product Manager Omnichannel will work on our AI Contact Center offering to build the best AI powered Omnichannel solution.  In this role, you’ll combine innovation, interaction with customers, cross-functional collaboration with Design and Engineering to drive the roadmap, requirements and Go to Market of our CCaaS Omnichannel product offering. 

Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product.  This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, Support to constantly improve the quality and disruptive innovation of our products. 

Your role

As a Sr Product Manager of CCaaS Omnichannel , you’ll own the roadmap, requirement gathering, prioritization, and execution of the CCaaS Omnichannel product features. You’ll work closely with the other CCaaS product manager to accelerate the CCaaS product portfolio, and with the Analytics product managers to make sure the new features are being reported on.  

This position reports to our Sr. Dir of product management for the Omnichannel portfolio and has the opportunity to be based in our Buenos Aires office in Argentina or in the US . 

What you’ll do 

  • Own the roadmap for the CCaaS Omnichannel product in collaboration with the other CCaaS product
  • Work closely with Customers, Sales, Marketing, Analysts to research and capture the latest requirements for the CCaaS product
  • Write the requirements (PRD, Jira) to capture what engineering needs to deliver
  • Partner with Design to come up with the best possible design for the product.
  • Prioritize the requirements based on customer needs, and portfolio strategy
  • Partner with Engineering and QA to follow up on the implementation
  • Run the weekly standup with the Engineering team, re-prioritize as needed
  • Partner with QA to evaluate the product readiness
  • Partner with Customers (via Customer Success Managers) to bring products to Beta, and capture early adopter feedback
  • Partner with Product marketing to launch the product
  • Partner with Support to make sure the product can be successfully supported.

Skills you’ll bring  

  • Bachelor's degree in Engineering or equivalent practical experience.
  • 8+ years of Product Management experience. 
  • 5+ years of experience in Contact Center Omnichannel business
    • Either as a vendor or a practitioner of Omnichannel contact centers
    • Experience with all types CC channels(web chat, sms, messaging, social media)
    • Experience with workflow automation tools and process
    • Experience with chatbot creation and usage
    • Experience with service creation tools
    • Experience with agent desktop for digital channels, queuing and routing
    • Experience with omnichannel Analytics
  • Expertise in Enterprise Communication (UCaaS)
  • Expertise in software in a SaaS environment

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6743152002
View More Show Me The Details
Aug 25, 2023
Sr. Product Manager -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sr. Product Manager Omnichannel will work on our AI Contact Center offering to build the best AI powered Omnichannel solution.  In this role, you’ll combine innovation, interaction with customers, cross-functional collaboration with Design and Engineering to drive the roadmap, requirements and Go to Market of our CCaaS Omnichannel product offering. 

Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product.  This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, Support to constantly improve the quality and disruptive innovation of our products. 

Your role

As a Sr Product Manager of CCaaS Omnichannel , you’ll own the roadmap, requirement gathering, prioritization, and execution of the CCaaS Omnichannel product features. You’ll work closely with the other CCaaS product manager to accelerate the CCaaS product portfolio, and with the Analytics product managers to make sure the new features are being reported on.  

This position reports to our Sr. Dir of product management for the Omnichannel portfolio and has the opportunity to be based in our Buenos Aires office in Argentina or in the US . 

What you’ll do 

  • Own the roadmap for the CCaaS Omnichannel product in collaboration with the other CCaaS product
  • Work closely with Customers, Sales, Marketing, Analysts to research and capture the latest requirements for the CCaaS product
  • Write the requirements (PRD, Jira) to capture what engineering needs to deliver
  • Partner with Design to come up with the best possible design for the product.
  • Prioritize the requirements based on customer needs, and portfolio strategy
  • Partner with Engineering and QA to follow up on the implementation
  • Run the weekly standup with the Engineering team, re-prioritize as needed
  • Partner with QA to evaluate the product readiness
  • Partner with Customers (via Customer Success Managers) to bring products to Beta, and capture early adopter feedback
  • Partner with Product marketing to launch the product
  • Partner with Support to make sure the product can be successfully supported.

Skills you’ll bring  

  • Bachelor's degree in Engineering or equivalent practical experience.
  • 8+ years of Product Management experience. 
  • 5+ years of experience in Contact Center Omnichannel business
    • Either as a vendor or a practitioner of Omnichannel contact centers
    • Experience with all types CC channels(web chat, sms, messaging, social media)
    • Experience with workflow automation tools and process
    • Experience with chatbot creation and usage
    • Experience with service creation tools
    • Experience with agent desktop for digital channels, queuing and routing
    • Experience with omnichannel Analytics
  • Expertise in Enterprise Communication (UCaaS)
  • Expertise in software in a SaaS environment

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6837336002
View More Show Me The Details
Aug 25, 2023
Sr. Product Manager, Analytics -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Analytics Product Manager  will be responsible for the real time analytics of the Dialpad solution, with a special focus on the AI Contact Center and AI Sales products to drive the roadmap and own this area of the product..  In this role, you’ll combine customer interactions, requirement gathering, interaction with Design, and with Engineering in order to build the product and drive its adoption.

Dialpad’s Product Management team plays an essential role in building the products of tomorrow, that are 100% cloud, and infused with AI, in order to differentiate ourselves in the UCaaS and CCaaS industry.  This team collaborates closely with Customers, Sales, Design, Engineering and Product Marketing to constantly improve the Dialpad products. We are looking to differentiate Dilpad via innovation in AI in everything we do. Analytics being the glue of so many features play a critical role in the execution of the roadmap across multiple products. 

Your role

As a Product Manager of Analytics , you’ll own specifically the real time aspect of the Analytics product for UCaaS and CCaaS, this will include but not be limited to real time dashboards, alerts for different personas in the UCaaS and CCaaS product portfolio, like Coaches, Supervisors, Agents, etc . You’ll work closely with the sales organization and customers to flush out the requirements, with Designers to define the UX of the product, with Engineering to write the requirements and build the product, and with Product Marketing to launch the product and define the Go to Market strategy.  You’ll also help create the short and long term roadmap for the product. In addition, you’ll help bring other products to market, as each feature and product has an impact on Analytics, you will work closely with the entire portfolio and support their respective needs to bring to market their own products. AI is also a very important part of what Dialpad offers, and you will review how AI can be infused inside the Analytics product in order to define the next generation of analytics.

This position reports to our Senior Director of Product Management  and has the opportunity to be based in our Buenos Aires, Argentina Office.

What you’ll do 

  • Develop expertise in the Dialpad Analytics Platform
  • Establish strong working relationships with key counterparts in Engineering, Design, Partnerships, and Sales.
  • Learn amp; apply existing team processes on developing product specifications, iterating with design and technical leadership, and managing development, testing amp; delivery
  • Become the primary point of contact for internal queries relating to our Analytics.
  • Be able to identify product amp; technical issues, and actively develop and track solutions. 
  • Be able to identify gaps in metrics, reports and dashboards that are being created for customers, and articulate a plan to address them (UCaaS amp; CCaaS).
  • Deliver increasingly complex features and improvements, leading short-term planning and resource management to execute on our roadmap
  • Measure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritization
  • Manage new features and regular release through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launch
  • Lead quarterly planning efforts for the Analytics team, specifically focusing on real time aspects (alerts, dashboards, etc).
  • Own long-term product strategy for the Analytics platform, including both enhancing the platform’s capabilities, and adding relevant metrics, reports and dashboards as necessary. 

Skills you’ll bring  

  • Bachelor Degree in Engineering or equivalent practical experience
  • Experienced Product Manager with 5+ years of experience
  • Experience in Analytics or equivalent, B2B preferred
  • Plus: past experience in CCaaS, UCaaS or CRM

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6903220002
View More Show Me The Details
Aug 24, 2023
Sr. UX Engineer, Design Systems and Prototyping -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Design at Dialpad is at the forefront of creating intuitive, innovative, and beautiful products that transform the way the world works together. We strive to design high-quality end-to-end experiences while maintaining an inclusive and collaborative culture. To us, attitude, and will, are as important as hard design skills.

Your role

We are looking for an experienced Sr. UX Engineer who will play a critical role in supporting our Design System (Dialtone) and lead design-focused prototyping efforts within the Product Design organization. This is a highly collaborative and multi-disciplinary role for an experienced design-minded, front-end engineer. 

What you’ll do

Design for Delight and Quality

You’ll oversee the front-end design strategy of the Dialtone Design System — style, components, and patterns; and foster a sense of ownership from your team throughout the process. You will bring your experience as a subject matter expert in front-end engineering by building out Design System styles and components. Your front-end engineering experience can be characterized as “front of the front-end.”

  • Leading By Design
    Though Dialtone serves both designers and engineers, it all starts with the end user’s experience. You’ll have the opportunity to lead and heavily influence how Dialtone and the design system team mature to take on large, high-visibility initiatives, as well as how other designers and engineers contribute.
  • Design-focused Prototyping
    Build up a growing prototyping practice by identifying design- and code-based skills and technologies to ship high-quality outcomes faster.
  • Tooling and documentation
    Lead the strategy and creation of resources, tools, and documentation to support Dialtone users — designers and engineers alike. 
  • Product Management
    Manage Design System backlog, roadmap, priorities, scope, and tasking for design system features, documentation, and communication channels. Foster cross-functional relationships and evangelize design system adoption. You will also be providing design leadership and guidance to teams around using shared patterns and identifying opportunities to create new patterns and components within their workstreams.
  • Doesn’t Have To Be Complex To Be Useful
    Sometimes the most useful and delightful things are simple. We recognize design systems and the products they serve are naturally complex while at the same time trying to provide our users with intuitive and approachable experiences. You’ll be at the forefront unraveling and making sense of complex interactions with a bias for simplicity and elegance.

Expanding Our Footprint


Dialtone has the unique challenge to support not only traditional Web, Android, and iOS interfaces, but desk phones and conference room hardware as well. This role will be integral in helping Dialtone expand its reach as we rethink the physical meeting space experience.

Skills you’ll bring 

  • 8+ years of related experience, 3+ years of design system experience and/or leading front-end design projects.
  • Expert-level knowledge and proven experience in HTML, modern CSS, and UI-oriented Javascript.
  • You have designed and documented styles, components, and patterns that enable other designers and developers to build features.
  • Proven understanding of how to build, architect, and evangelize design systems.
  • Have a strong understanding of interaction design, heuristics, Gestalt principles, usability, and accessibility best practices.
  • Strong opinions of, and history in, building inclusive, accessible experiences.
  • Solid familiarity with modern front-end bundlers, CLI, package managers and build tools including Webpack, npm and yarn.
  • Past experience working with and mentoring junior developers and designers.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6769685002
View More Show Me The Details
Aug 24, 2023
Sales Development Representative - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives. 

Dialpad’s Sales Development Representative team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.

Your Role

As a Sales Development Representative, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You’ll work closely with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also help create prospecting lists for target accounts and key decision makers and reach out to them using all communication channels (phone, email and social media). In addition, you’ll bring your confidence, motivation and love of winning to hone your craft and launch yourself into a successful sales career!

This position reports to our Sales Development Manager and is based in our Austin, TX Office.

What you’ll do

  • Learn to navigate through sales tools such as SFDC, ZoomInfo, Outreach, Sales Navigator and Dialpad
  • Adhere to team KPI metrics and prospecting standards
  • Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities
  • Research target accounts and key stakeholders in your territory

Skills you’ll bring

  • 1+ year experience working in a professional environment, preferably in an outbound capacity
  • Efficient, organized and detail-oriented
  • Highly motivated and committed to achieving success
  • Humility, integrity and coachability are a must. We take great pride in our work culture and people are our priority.

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6837286002
View More Show Me The Details
Aug 24, 2023
Sr QA Engineer - I (Non Functional Test) - Bengaluru
Dialpad - Bengaluru

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Sr QA Engineer - I (Non Functional Test)

Bangalore - India

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help  identify and fix any issues or defects in the software. The QA team's primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users.

Your role 

As a Senior QA Engineer - I, your role primarily  involves  ensuring the System quality, functionality, and interworking of Third Party Integrations and Services with Dialpad . Your responsibilities  will include Test planning and design , Non Functional Testing around Load /Performance and Scalability , bug reporting and tracking , collaboration and communication with the global teams both internal and cross functional. 

This position reports to our Non Functional Test QA Manager and will  be  based in our Bangalore, India Office. This is a Hybrid work position and will involve working with the Team, in a office setting  at Bangalore, India

What you’ll do [i.e., Responsibilities]

  • Collaborate with project stakeholders to gather and analyze non-functional requirements.
  • Develop and implement non-functional test strategies, plans, and test cases based on project objectives and requirements.
  • Execute performance, reliability, scalability, and usability tests to evaluate the system's non-functional aspects.
  • Identify, document, and track defects or performance bottlenecks using appropriate tools and methodologies.
  • Work closely with development teams to investigate and troubleshoot non-functional issues and provide detailed reports.
  • Monitor system performance during load, stress, and endurance tests, and provide recommendations for improvement.
  • Continuously research and implement industry best practices, tools, and techniques related to non-functional testing.
  • Collaborate with other test engineers and team members to ensure overall testing objectives are met.
  • Participate in project planning and estimation activities to ensure adequate test coverage and timely delivery.
  • Experience with Non Functional Testing in the context of Unified Communications  Contact Center Telecom Application and ChatBot applications would be a definite plus

Skills you’ll bring [i.e., Qualifications]

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Proven experience as a Non-Functional Test Engineer or similar role, with a strong understanding of non-functional testing concepts and methodologies.
  • Solid knowledge of performance testing tools (e.g., JMeter, LoadRunner) and techniques.
  • Experience with load, stress, endurance, and scalability testing.
  • Familiarity with monitoring and profiling tools to analyze system performance.
  • Strong analytical and problem-solving skills, with the ability to identify performance bottlenecks and propose effective solutions.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
  • Detail-oriented mindset with a focus on delivering high-quality results.
  • Familiarity with agile development methodologies is a plus.
  • Relevant certifications (e.g., ISTQB, Performance Testing) are desirable.
  • Should have a good understanding of SIP/RTP (generally VoIP) protocol. 
  • Should have used voip testing tools like SIPP, Hammer, etc

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6894171002
View More Show Me The Details
Aug 24, 2023
Sr Product Manager, Contact Center - San Francisco
Dialpad - San Francisco

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sr. Product Manager CCaaS will work on our AI Contact Center offering to build the best AI powered Contact Center solution.  In this role, you’ll combine innovation, interaction with customers, cross-functional collaboration with Design and Engineering to drive the roadmap, requirements and Go to Market of our CCaaS product offering. 

Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product.  This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, Support to constantly improve the quality and disruptive innovation of our products. 

Your role

As a Sr Product Manager of CCaaS , you’ll own the roadmap, requirement gathering, prioritization, and execution of the CCaaS product features. You’ll work closely with the other CCaaS product manager to accelerate the CCaaS product portfolio, and with the Analytics product managers to make sure the new features are being reported on.  

This position reports to our Sr. Dir of product management for the CCaaS portfolio and has the opportunity to be based in the US or Canada. 

What you’ll do 

  • Own the roadmap for the CCaaS product in collaboration with the other CCaaS product manager.
  • Work closely with Customers, Sales, Marketing, Analysts to research and capture the latest requirements for the CCaaS product
  • Write the requirements (PRD, Jira) to capture what engineering needs to deliver
  • Partner with Design to come up with the best possible design for the product.
  • Prioritize the requirements based on customer needs, and portfolio strategy
  • Partner with Engineering and QA to follow up on the implementation
  • Run the weekly standup with the Engineering team, re-prioritize as needed
  • Partner with QA to evaluate the product readiness
  • Partner with Customers (via Customer Success Managers) to bring products to Beta, and capture early adopter feedback
  • Partner with Product marketing to launch the product (GTM)
  • Partner with Support to make sure the product can be successfully supported.

Skills you’ll bring  

  • Bachelor's degree in Engineering or equivalent practical experience.
  • 5+ years of Product Management experience 
  • 5+ years of experience in Contact Center business
  • Expertise in Enterprise Communication (UCaaS)
  • Expertise in software in a SaaS environment

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$161,500 mdash;$199,500 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6820865002
View More Show Me The Details
Aug 24, 2023
Manager, Solution Architect -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

  • You’ll work closely with the your Sr Manager as well as the rest of the Professional Services leadership team to learn about Dialpad as a company and also the Dialpad product offerings 
  • You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support 
  • You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the SA role and the Professional Services team 

In your first 60 days: 

  • You’ll begin to shadow your team’s calls to get a good grasp of the Dialpad deployment process
  • You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment 
  • You’ll learn how to assist Dialpad’s customer’s integration, hardware and technical needs

By 90 days: 

  • You’ll lead, coach and inspire an outstanding Solution Architect team
  • Manage, mentor and develop a high performing diverse team. Invest in a culture of continuous learning and improvement
  • Drive winning results by allocating time and resources on the most important challenges, making fast data driven decisions, and taking ownership for outcomes

Who you are:

You're a customer centric, technical minded person who has a deep comprehension of networking, telephony networks, and integrations using Rest APIs. You really enjoy technical challenges that come with onboarding new clients. You enjoy having a voice and being a team player. 

Skills you will bring:

  • Experience leading a technical professional services telecommunications team
  • Experience mentoring and developing technical staff
  • Experience assigning resources to accomplish needs of the business
  • Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365
  • Experience with Business VoIP Telephony Services (On-Premise or SaaS)
  • Deep understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)
  • Strong understanding and experience with: 
    • Network Infrastructure (Firewalls, Routers, Switches amp; Wireless); WAN Technologies (MPLS, VPLS amp; SD-WAN)
    • Data Center Technologies (Public amp; Private Clouds)
    • Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies)

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6884913002
View More Show Me The Details
Aug 23, 2023
Lead Product Designer -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Hello from Dialpad!
As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $2.2 billion valuation and over $500 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Design @ Dialpad

Our company mission is to make communications easy, frictionless, unified, and intelligent and our Product Design team delivers on that mission, working cross-functionally with Product, Engineering, Marketing, Sales and Service to understand customer needs aligned with the whitespace in the market. We leverage data and research, Design Thinking, iterative testing and Lean UX to frame customer problems and define solutions that no other competitor is offering in the CCaaS and UCaaS spaces. Not only do we stand out because of our proprietary artificial intelligence engine, but we also happen to have a user experience that is recognized time and again by our customers as they move over from competitive offerings. Now is a fantastic time to be part of our team, as we enter the next phase of building an even more robust offering for our largest clients in need of a product that supports their every need in call centers, sales functions, and communications across their organization.

Design has been a core value in our company’s DNA from the beginning, and as we’ve grown we continue to focus on becoming the best design-centric communication platform today. This means you don’t need to justify the importance of Design. As a team member, you’ll be able to be yourself, feel valued, supported, learn, and grow continuously.

About this role 

We are looking for a Lead Product Designer to help us build a cutting-edge integration, app marketplace, and developer platform experience. We already have many existing integrations and app partners, but we’re looking to expand and make it easy for anyone to use voice, video, or messaging services. Today, we have amazing and unique capabilities, but we need you to help us take it to the next level. You’ll partner with designers across our product suites to bring the Dialpad difference to our customers where they’re at.

As a Lead Product Designer, you will:

Foster a culture of innovation
Be a thought leader within the organization, facilitating workshops, driving alignment between many teams,  and pushing the boundaries of how our customers can interact and utilize Dialpad.

Shape Dialpad through the eyes of our customers
Conduct user research and competitive benchmarking, leveraging findings to define mental models which determine where we can strengthen our offering to solve real customer pain. 

Create truly end-to-end experiences
Working with our customer success, sales, marketing, and product teams, you will craft end-to-end experiences inside and outside Dialpad that form differentiated new product offerings and features. You will design  workflows and detailed interactions to realize them, partnering with various teams to bring it fruition.

Design for delight and quality
Sketch, prototype and test ideas to quickly assess their viability and then sweat the details on interaction design, visual design and micro-interactions. Contribute to our Design System “Dialtone”.

What experience do I need?

  • Note: A portfolio is required with application of this role.

  • A strong design practitioner and team member with 8+ years of experience designing digital experiences.

  • Passion for connecting users where they’re at, bonus points for working with integrations previously.

  • Ability to lead cross-team and multi-phase projects through the entire product development process, from discovery to solution generation - wireframes to detailed UI - visual design to final launch. Bonus if you have experience implementing designs in HTML, CSS, and JS.

  • Experience driving vision and influencing your product or domain’s roadmap.

  • Passion for finding and solving customer pain points and making a superbly delightful, cohesive experience and a gravitation towards complex, ambiguous problems.

  • Experience with all facets of designing user experience: Design strategy, user research, information architecture, workflow creation, wireframes and interaction design, visual design, prototypes, and micro-interactions.

  • Experience working closely with stakeholders, facilitating workshops, gathering requirements, and defining project goals or milestones in a design-centered way.

  • Very strong communication and storytelling skills; can simply explain complex concepts and develop new ways of sharing design work and rationale to senior leadership and executives.

  • Excellent self-starter that can build trust and collaborate effectively with product managers, engineers, and designers.

  • Experience designing digital products and systems—not just websites. You have helped ship products.

  • Ability to iterate quickly through projects and regularly communicate progress.

  • Strong interaction design skills, deep UX method playbook, ability to make data-driven decisions, and the willingness to coach other designers to deliver a cohesive, polished product.

  • Saying “we” more than “I.”

  • Self-awareness and a growth mindset. 

  • A track record of thoughtful, impactful work you can show us.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6898747002
View More Show Me The Details
Aug 22, 2023
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Next 30 : Last Page
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =