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Sr. Technical Program Manager - Austin
Dialpad - Austin

Who we are

Dialpad is the world’s most advanced AI-powered communications, collaboration, and contact center platform, providing a customer- and cloud-first solution that enables employees to work smarter from anywhere on any device through one, seamless enterprise application.

 

We just completed a $170M private financing at a $2.2B valuation, bringing total funding to $418M in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs.  We have 1,000 employees globally.

 

The team

Business Technology group (BT) is a digital transformation function that focuses on establishing industry standard and secure end-to-end business journeys, building next generation technology roadmaps, data-driven analytics, and an integrated operating model providing A+ customer service across all the business functions within Dialpad 

 

The role

We are seeking an accomplished and passionate leader with demonstrated program and portfolio management experience to lead our complex business technology portfolio across end user services, business application services, internal security services, data services and M amp;A.   This is a fast-paced workplace where individual drive, innovation, and team collaboration are the keys to success. You will work closely with teams and partners worldwide to shape the roadmap, build new features, and drive business value for all stakeholders.

You will be a key member of the leadership team and highly influence the success of the Business Technology organization at large. You will define the processes, systems and best practices for program management, truly making your mark from the day you arrive. Your expertise in technology, prioritization, cross-team communication, detailed documentation and bringing an objective to fruition will be essential to helping our development teams be as impactful as they can be. 

Responsibilities

  • Own all aspects of project planning and execution for building a scalable, reliable, and high quality business communications product suite
  • Collaborate with BT leadership to define and develop Dialpad’s Program Management Office (PMO) structure, strategy and roadmap
  • Partner closely with business owners, BT groups, product managers, software engineers, data scientists, product designers, QA and leadership to gather requirements, scope effort, manage resource allocation, release software features and products to our internal customers
  • Facilitate cross-functional communication with other teams both inside and outside of the BT organization, ensuring that requirements are well understood, and that priorities and release schedule expectations are managed
  • Build and run processes that allow for the maximum agility and adaptation across engineering teams while measuring and maintaining the highest possible product quality
  • Brainstorm and communicate technical concepts, ideas and issues at the appropriate level of abstraction to both technical and non-technical stakeholders and partners
  • Bring new ideas and develop innovative solutions to gain efficiencies in the design, build, development, testing, and deployment lifecycle. Your enthusiasm and energy will drive discussions leading to the design of new experiences for our customers
  • Be comfortable wearing many hats and able to work in an agile environment with changing priorities and critical deadlines, we move very fast!

Requirements

  • 8+ years of experience in technical project/program management or engineering ownership of software products and/or platforms at scale
  • Experience with translating product strategies into program/project plans; including scope and dependency management, stakeholder management, deliverables (KPIs), schedule, risk management, and resource planning
  • Deep understanding of the software product development lifecycle and ability to manage projects from start to finish using Agile and waterfall methodologies
  • Outstanding verbal and written communication skills; must be comfortable communicating with and presenting to all levels of an organization
  • Ability to understand and extract action plans from complex technical discussions amp; translate into succinct messaging for multi-functional and executive status reporting
  • Self-motivated, independent, and proactive; demonstrated creative and critical thinking capabilities; can quickly triage, prioritize, and lead under pressure
  • Technical understanding of different components of a modern software product/platform; such as databases, cloud infrastructure, REST APIs, frontend amp; backend frameworks, security, performance and scaling etc
  • Prior experience in Enterprise SaaS space and/or Certification in Program Management or Project Management is a big plus

Who you are

  • You're an ambitious individual who is proactive and able to work under minimal supervision at a detailed level while taking account of interdependencies at all levels. You enjoy diving deep into the technology, with a track record of shipping complex, multi-functional projects under demanding timelines. Someone with excellent written and interpersonal skills who pays attention to the details and is highly organized. Has experience running a complex set of software deliverables with many interdependencies and has a successful track record being a great partner within teams and across organizations in the business technology and leadership. You can balance resets and changes and respond quickly, without being discouraged. Your ability to capture requirements, build connections, anticipate challenges and get projects to launch will be necessary for success.
  • You have unshakable integrity and are as comfortable speaking to executives in open forums as you are with discussing a burn down chart with a team member. Ideally, you've been a Software Engineer or Project/Program Manager for a technical product before, but as long as you're passionate, creative, goal-driven, and a great communicator, we'd love to hear from you! 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as usual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment



Source: https://boards.greenhouse.io/dialpad/jobs/6236138002
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Sep 15, 2022
Associate Sales Engineer, SMB - Phoenix
Dialpad - Phoenix

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by building technical relationships with prospects, delivering compelling product demonstrations and running high touch proof of concepts. The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps and sales engineers help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: 

  • You’ll work closely with your manager as well as a Sales Engineering mentor to learn about Dialpad as a company and also the Dialpad product offerings 
  • You’ll network with your SE peers on the Enterprise, MidMarket, SMB amp; Channel teams
  • You’ll start to network with the teams you will be working closely with such as Sales, Product, Engineering, Customer Success, and Support 
  • You’ll work with the enablement team on a training track specifically designed for Sales Engineers at Dialpad

In your first 60 days: 

  • You’ll begin to shadow your fellow SEs and Reps on discovery calls, demos and Proof of Concept coordination calls to get a good grasp of what it is to be an SE at Dialpad
  • You’ll learn the ins and outs of the many integrations that Dialpad works with and practice you demo skills on these integrations
  • You’ll learn the many technical tools the Sales Engineering team uses to test network environments and track features and improvements
  • You’ll complete Sales Engineering Demo Certification

By 90 days: 

  • With the help of the Sales Engineering team you’ll work directly with reps and prospects to aid technical discussions and demos
  • With the assistance of the Sales Engineering team you’ll start running Proof of Concepts which includes gathering success criteria, system configuration, admin training, user training amp; troubleshooting

Who you are

You have a technical curiosity and excitement about delivering a technology solution that makes work better. You’ve had recent internships or jobs working with software or network solutions. You’ve dabbled in scripting languages such as Javascript and Python. You want to learn to be an elite Sales Engineer from an amazing team. You enjoy having a voice and being a team player. 

Skills you will bring:

  • Basic understanding of:
    • Modern cloud business platforms like Google G-Suite and Microsoft Office 365
    • Business VoIP Telephony Services (On-Premise or SaaS)
    • Contact Center Services and Applications (CCaaS)
    • Troubleshooting skills for network and application-level issues across multiple platforms
    • The following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)
    • Network Infrastructure (Firewalls, Routers, Switches amp; Wireless)
    • WAN Technologies (MPLS, VPLS amp; SD-WAN)
    • Data Center Technologies (Public amp; Private Clouds)
    • Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies)

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.




Source: https://boards.greenhouse.io/dialpad/jobs/6371585002
View More Show Me The Details
Sep 15, 2022
Software Engineer III, Python - Vancouver
Dialpad - Vancouver

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration.  With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

Our People. Our Culture

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Dialpad’s Telephony team owns the real-time media platform upon which our business communications are built. The team provides a backend API for reliable audio/video calling, text messaging, phone number management, spam detection, emergency calling, and more. We also develop the common cloud microservice infrastructure for the company. This includes services like cache, datastore, and text search as well as all the tools needed to deploy microservices across both public clouds as well as our own data centers.

What we need

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup with lots of autonomy. We need leaders who are passionate about the efficiency, security, and stability of a service which is critical to the day-to-day operations of millions of users. We need pioneers who drive better ways to work together and set up Dialpad for our next 10 years of growth.

Key Responsibilities

  • Build the latest and greatest cutting edge communication technology including video calls and messaging.
  • Write, test, and deploy code into a fabric of containerized real-time microservices.
  • Manage your time and drive the technical roadmap for your feature areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Architect systems that scale well both vertically and horizontally.
  • Monitor and tune services to handle ever-growing traffic with 100% availability!

Technology stack: 

Python, C/C++, Kubernetes (k8s), AWS/GCP, REST, NoSQL, SIP, WebRTC

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/6236390002
View More Show Me The Details
Sep 15, 2022
NA VP Sales -
Centrical -

Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success. Using actionable KPIs, deep gamification, personalized microlearning, collaboration tools, and augmented coaching, Centrical puts the employee at the center of business success. With Centrical, employees succeed and grow, and businesses perform their best. Founded in 2013, Centrical serves a diverse client base comprised predominantly of global fortune 500 companies. Our platform is deployed worldwide and used by hundreds of thousands of employees. At Centrical, our people are driven by innovation and passionate about unlocking employee potential. Through a culture that’s encouraging, collaborative, and inclusive, we provide daily opportunities to excel. Centrical operates globally with offices in New York,  London, Melbourne and Israel.

Responsibilities:

As a key member of the Executive Team, this is a strategic role critical to the achievement of the company’s growth plan. Centrical’s key markets include some of the world’s largest Enterprise businesses, hence a leader with a proven breadth and depth of experience in scaling a sales organization adept at generating, scoping, developing and closing complex, enterprise-scale SaaS deals is essential.

The VP NA Sales will be an expert at positioning business value, selling Enterprise software solutions, managing complex sales cycles and building relationships with key stake holders in some of the world’s largest corporations.
  • A key member of and contributor to the Global Leadership team, reporting to the CEO
  • Guide and lead all NASales activities to ensure company revenue objectives are exceeded
  • Manage daily and weekly priorities, pipelines, forecasts and closed deals to ensure above quota results based on continuous coverage and successful pipeline management
  • Accountability for opening net new accounts in NA, while also building a world-class Account Management capability that maximizes upsell and footprint in each account
  • Centrical is an innovator hence will require pragmatic and continuous re-alignment of the Sales motion to stay ahead and agile within constantly evolving and very fast paced markets
  • Attract, hire, onboard, retain and develop top sales talent to build NA sales organization
  • Through regional sales leaders and in collaboration with other functional leads, ensure sales teams are onboarded, enabled, equipped and empowered to take a consistent ‘on message’ approach to the market, and meet all quarterly and annual ARR targets
  • Champion the company culture built on accountability for achieving commercial outcomes with high values, integrity, humility and that proactively ensures 100% customer and employee success and satisfaction
  • Key to success will be productive partnerships with other key leaders in the Executive team across Centrical including, Marketing, Customer Success, Product and Finance leaders
  • Partner with Marketing to further develop demand generation, deliver compelling messaging, extend audience reach, and build a sustainable, predictable pipeline
  • Champion the voice of the customer: work closely with the Services and Customer Success teams to ensure Sales and Account Management operates cohesively with delivery and CS, achieving excellence at every stage of the customer journey
  • Ensure all required systems, structures, forecasting and governance are in place to achieve maximum productivity, remaining adaptable, flexible and future proof

 

The VP NA Sales will build and continually evolve a cohesive sales organization that is equipped for the journey ahead and operating in total alignment with Centrical’s core values and their inclusive, diverse, empowered and outcome-driven culture.

 

Requirements:
  • An inspirational leader recognized for setting vision and leading high-performance sales execution in a successful enterprise SaaS company, with 15+ years of software sales experience – a must
  • Proven track record of leading growth and expansion in SaaS Startups - a must
  • Experience selling SaaS solutions to Sales teams/Service teams or other Businesses Units – a must
  • A strategic thinker as well as hands-on leader
  • Demonstrable skills in building influential relationships at C-level with Customers, Prospects, Partners, Press, Analysts and Industry Influencers as relevant, both in person and online
  • Consistent achievement of quarterly and annual revenue and profitability targets. Accurate forecasting alongside sustaining the continuous pipeline coverage required to deliver on all revenue objectives
  • Proven in generating, scoping, developing and closing $multi-million deals with large enterprise accounts, and in driving upsell opportunities to maximize revenue - a leader who spends significant time in the field, highly visible to customers and prospects
  • Track record of success selling both in person and remotely to large Enterprise accounts
  • Experience working in a growing, dynamic, fast paced environment.
  • Experience in introducing new concepts to the market
  • An analytical, and action-oriented leader who makes judgements based on data and observation and thereafter develops and executes a clear plan to achieve goals
  • A great mentor and coach, proven ability in engaging internal teams’ hearts and minds –clear on the ‘how we will get there’, quick to gain trust with peers and teams
  • High levels of emotional intelligence to global variations in culture, with the ability to retain team spirit and forward momentum during periods of significant change and growth

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Compensation: The salary for this position is around $200K base. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Source: https://centrical.com/job/na-vp-sales/
View More Show Me The Details
Sep 14, 2022
Customer Support Representative, Tier 1 -
Dialpad -

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration.  With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

Our People. Our Culture

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Responsibilities:

  • Become an expert in our products and service
  • Deliver amazing service and support to our users by providing fast and accurate responses
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Requirements:

  • College degree is required (technical degree is preferred)
  • Minimum of 5 years in customer support (additional work experience in a technical field is preferred)
  • Strong preference to having worked in the past for a well-known US company in support
  • Good home computer and internet connectivity a must (will be verified)
  • Excellent English skills a must (candidates will be turned down if their responses to the ad contain grammatical errors)

What you will achieve

In your first 30 days: 

  • You’ll complete our training course and be equipped to handle customer interactions across all our channels and platforms

In your first 60 days: 

  • You’ll be actively contributing to our teams goals around amazing customer support

In your first 90 days:

  • You’ll be participating in team meetings focused around strengths and weaknesses of our team’s performance against our key metrics
  • You’ll be able to provide recommendations for processes and system configurations that streamline service for our customers 

Who you are

This team is focused on supporting our partners who are supporting our product with their end users. As a great fit in this role, you will enjoy helping others solve complex problems and are able to drive issues to resolution while providing expectations about what the next steps are and who will execute them. You will have worked in a call center environment for a minimum of three years preferably processing incoming calls via a ticketing system in a SIP/Telco environment. Additionally, your background will ideally reflect some technical experience/knowledge surrounding LAN/WAN, Cloud technology and VoIP.

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 

 


Source: https://boards.greenhouse.io/dialpad/jobs/6385549002
View More Show Me The Details
Sep 14, 2022
Solutions Engineer (Remote) -
Telnyx -


About Telnyx

Telnyx is a global connectivity platform and partner that powers carrier-grade services on an in-house built, private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

The Role

As a Solutions Engineer, you will work closely with the rest of the sales team to introduce Telnyx Solutions to our customers. You’ll do that by delivering technical presentations, demonstrations, and educating customers’ technical champions. You will be a technical matter expert in all portfolios, helping prospects and partners by explaining technical features and be their problem-solving reference removing any potential roadblocks to close a deal. The Solutions Engineer, or Sales Engineer, is part of the Sales team, bridging Sales Development Representatives and Account Executives with the Product Engineering team.

You are familiar with modern networking technology and architecture. You’ve likely worked with technologies like SIP, 5G, LTE, and others. You may be a recent Web Development bootcamp grad with previous sales or support experience looking to leverage and hone your new skills. You’re comfortable learning & demonstrating technologies to diverse audiences ranging from product managers to CTOs/CEOs.

Responsibilities 

  • Recommend integration strategies, solution architectures, platforms, and application infrastructure required to successfully implement solutions with Telnyx’s VoIP technologies and products

  • Develop and maintain deep knowledge and understanding of Telnyx existing and future products and services. 

  • Partner with the Telnyx Sales team by owning all technical aspects of the opportunity.

  • Technically qualify business opportunities, raise key customer technical objections, and develop a strategy to resolve technical blockers with the product engineering team.

  • Support the technical relationship with Telnyx customers, including product and solution demos, proof-of-concept work

  • partner directly with the engineering team to prioritize new features and technical developments.

  • Work to demonstrate and prototype Telnyx product integrations in customer/partner environments.

  • Travel to customer sites, attend trade shows, and other events as needed.

What we are looking for

  • Solid understanding of the underlying VOIP infrastructure

  • Previous experience in Telecom, SIP, Contact Center, or Security

  • Great communication skills, comfortable explaining complex concepts to both technical and non-technical audiences

  •  3+ years of business experience with at least 2 years in a client facing sales, presales, consulting, or technical architect roles (preferably selling cloud solutions to support, sales, or marketing organizations).

  • A combination of hands-on technical skills and business acumen.

  • Experience presenting and delivering technical pitches.

  • Experience as technical sales engineering or as solutions consultant in cloud enterprise environments.

  • Exposure to CPaaS technologies and/or next generation carriers is a big plus.

  • Experience building full stack applications with any modern programming language.

     

  • Fluency in a second language is a plus.

 

#LI-RH1

Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

How we work

We’re a connectivity and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

Perks

  • Unlimited Paid Time Off (PTO) for full-time and contract employees

  • Annual professional development budget

  • Home Office Setup Perk

  • Volunteer Days

  • Top-notch equipment

  • Fitness & wellness stipend

  • Monthly home cleaning stipend


You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5269544003
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Sep 14, 2022
Senior Public Relations Manager - Austin
Dialpad - Austin

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration.  With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

Our People. Our Culture

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Are you a natural storyteller that likes to build narratives that land with target audiences? Is your dream to build a brand at a high-growth startup on the cutting edge of communications? 

At Dialpad, we are building a world-class PR program and looking to hire professionals that want to grow with a company and build a brand. The PR team is responsible for raising awareness around our company, leadership and products. The Senior PR Manager will work cross-functionally to execute integrated communications campaigns that highlight our industry-leading product, technology, and team.

A successful candidate will have prior experience with executive, product and partner PR, preferably for a SaaS or Cloud technology company. The ideal person for this role thrives in an agile and fast-paced environment, has a keen eye for detail and quality content, moves quickly to make updates and responds to stakeholder requests. Reporting to the Senior Director, PR, you will serve a critical role working directly with product, sales, human resources and marketing to deliver consistent messaging to key media, influencers, and internal audiences. We want candidates that love telling stories and engaging with audiences and who want to bring that passion to their work. 

What you will achieve

  • Develop media strategies and messaging for campaigns, products and announcements
  • Draft and distribute press releases, ranging from corporate news, customer stories, product announcements, and more on a regular cadence
  • ​​Monitor, report, and maintain media coverage results
  • Seek out proactive opportunities and own all PR-related activities within global markets, including Australia, New Zealand, Canada, India, South America, and the UK
  • Manage U.S. PR agency and collaborate on media opportunities
  • Contribute to crisis communications program
  • Manage inbound inquiries from media
  • Work with social media manager to promote pieces of earned media
  • Work with data and engineering teams to support development of ongoing data reports
  • Develop, own, and drive executive thought leadership platforms for CEO, COO, CMO, CHRO, CFO, and CTO
  • Work with content team as needed, and work hand-in-hand with content agency to support thought leadership
  • Own speaking program for executives, work with PR agency to review and approve award submissions
  • Monitor competitor and industry news and identify topics for pitching and trendjacking opportunities 
  • Build relationships with key media contacts
  • Collaborate with Customer and Channel Marketing to support events and partnerships
  • Work closely with product marketing to generate key messaging for upcoming news and story narratives
  • Partner with EBB team to amplify employer brand

Who you are

  • 6-8 years of relevant in-house or agency public relations experience 
  • Experience with Cloud, SaaS or UCaaS technology a must
  • Established relationships with media covering tech, UCaaS, CCaaS, B2B and/or cloud technology 
  • Experience with notable business/industry media, events and awards
  • Understands and can explain a technical product using clear, concise language for external audiences
  • Data-driven decision maker with experience analyzing and reporting on program results
  • Stellar project management and organization skills
  • A proactive approach to communications
  • Strong writing and communications skills, writing samples may be requested 
  • Ability to work independently and demonstrate a “Do the Right Thing” attitude
  • Thrives in a fast-paced culture and can pivot seamlessly
  • A willingness to roll up your sleeves and get work done

Bonus Points

  • Experience working within a public company
  • Experience with financial communications

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/6211038002
View More Show Me The Details
Sep 14, 2022
Technical Support Engineer - Bangalore
Dialpad - Bangalore

Technical Support Engineer

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a member of the Technical Support Engineering team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

In your first 30 days: 

  • You’ll train first on the basics of Dialpad’s products, key features, and company culture.
  • You’ll then complete self-study activities that introduce best practices for advanced troubleshooting, and adopt best practices that will help you learn about the more technical details of how Dialpad’s products work.
  • You’ll participate in team meetings and direct or virtual side-by-side training with teammates.
  • You’ll become familiar with navigating our public and internal knowledge tools to find resources and best practices for various troubleshooting situations.
  • You’ll begin helping investigate quality and performance issues on Dialpad-compatible devices and customer networks.

In your first 60 days: 

  • You’ll be responsible for assigning yourself work from the queue and assisting customers with their issues.
  • You’ll receive performance feedback from your first 30 days and will work with your manager to identify what specific skills to focus your time developing for the next 30-day interval.
  • You’ll file feedback requests and bug reports, and will partner with product engineers to address customer-reported issues.
  • You’ll learn how to file tickets with our carrier partners and other third party vendors, and see them to completion.
  • You’ll begin filing tickets with product engineers and carrier partners for issues requiring additional follow-up.
  • You’ll begin training on outage handling best practices.

By 90 days: 

  • You’ll be responsible for proactively taking tickets from the queue and helping drive contacts to the appropriate resolution.
  • You may occasionally troubleshoot escalations about Dialpad meetings.
  • You’ll be able to meet our established service levels and productivity standards for ticket handling.
  • You’ll be managing communications effectively with a variety of internal teams, including Product Support, Engineering, and Customer Success.
  • You’ll manage carrier escalations and trouble tickets, deal with issues related to carrier interoperability, perform network assessments, and make test calls.
  • You’ll start preparation to join the emergency on call rotation for the team.
  • You’ll continue training on outage handling best practices and be available to provide support for any teammates who may be handling an outage.
  • You’ll be part of innovating methods to drive positive change in telephony escalations, including: improving support effectiveness, identifying ways to improve troubleshooting workflows, providing feedback about the onboarding experience, and participating in discussions about maintaining high quality service as the customer base grows.

Who you are

Our team is for people who enjoy working as communicators and interpreters at the interface between customers and product engineers. You are someone who loves to understand technical problems, identify the right troubleshooting path, and then share the key lessons of the investigation with the customer. As a Technical Support Engineer, you love to gain and share technical knowledge to help customers and product engineers, and to make a positive impact beyond just handling tickets.

Key Requirements:

  • 5+ years of experience with Customer Service and Telco/carrier 
  • Strong network skills, both LAN and WAN
  • Must possess strong knowledge of Cloud Technology and VoIP
  • Desk phone provisioning in a SIP environment
  • Superb troubleshooting and problem-solving skills
  • Strong written and verbal skills
  • Self-starter with a strong work ethic and team player mentality

Technical Requirements:

  • Understanding Telco carrier networks and interoperability
  • Wide knowledge of communication platforms, with knowledge of mobile networks
  • Experience and knowledge of ticketing systems such as Zendesk, Jira is a plus
  • SIP messaging expertise; Wireshark expertise
  • Familiarity with enterprise security requirements and general enterprise IT

Bonus Points:

  • BA/BS degree preferred
  • Deep understanding of network protocols (TCP/IP), SIP, VOIP etc.
  • COMP TIA Net+ and/or Sec+ certifications or a CCNA level or higher

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 


Source: https://boards.greenhouse.io/dialpad/jobs/5619062002
View More Show Me The Details
Sep 14, 2022
Data Engineer, Data Science - Kitchener
Dialpad - Kitchener

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration.  With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

Our People. Our Culture

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Data Analysis team works alongside the Data Annotation team to support the Ai teams, working on projects on cutting-edge Automatic Speech Recognition(ASR), Natural Language Processing(NLP) and Computer Vision(CV). The Data Analysis team takes care of the complex business and product logic as well as making sure the data follows our security and privacy standards letting our applied scientists focus on model development. We also build data pipelines and infrastructure and adopt software engineering best practices.

  • We are responsible for developing a customer-facing BI product which offers data insights to our customers.
  • We are a group of engineers who enjoy writing reports to tell the stories behind the data, which often spin up new data science ideas and help businesses to make better decisions.

The analysis you will be asked to do will be like nothing you have ever done before! These are some actual questions that the team has investigated recently:

  • How much more effective are customer support agents in organizations that have enabled our Ai features?
  • Can we identify existing customers who might be willing to be beta testers for our new Spanish speech recognition?
  • What are some improvements we could make to our Australian English speech recognition?
  • Why do our metrics show that Australian English speakers are both happier and more frustrated?
  • Using customer ratings of our transcripts, can we identify USA regions that we should focus on improving?
  • How often do customers call a call centre and then call again with the same issue?
  • Does the amount of time a customer is put on hold affect their rating of the customer service experience?

What you will achieve

In your first 30 days: 

  • You will be onboarded and introduced to our Ai teams, meeting our talented applied scientists, ASR engineers and data engineers.
  • You will get familiar with our in-house tools and tech stacks, including Git, BigQuery, Terraform, Google Cloud Platform(GCP), Looker, Amplitude, DOMO
  • You will get familiar with the data infrastructure and the database in Ai teams
  • By the end of your first month, you will have resolved one ticket for Ai team’s data need

In your first 60 days: 

  • You will learn more about Dialpad’s product and business concepts/logic and be able to answer questions using SQL query
  • You will have good understanding of how the ASR, NLP models work and what their development lifecycles look like
  • You will have built one ETL pipeline for data science development
  • You will have started maintaining our data analytic infrastructure and pipelines 
  • You will have submitted a PR on our repo and made updates to our BI product

By 90 days: 

  • You will have done a knowledge-sharing session for the awesome analysis you did
  • You will be the go-to person for answering questions about data science data and product data
  • You will have taken on ownership of one project and been responsible for the whole project lifecycle
  • You will have built relationships with people across departments in Dialpad, from Ai, product engineering to marketing, PM, legal and security team
  • You will have started reviewing your peer's work and giving constructive feedback
  • You will have identified one area of improvement(automation/data infrastructure) and come up with a long term plan

Who you are

You have an analytical mind and are not scared by the complex product logic and unstructured data from multiple sources. You are passionate about telling stories behind the data, whether it’s structured data or unstructured data like text and audio. You know statistics well and can design experiments to validate your hypothesis. You enjoy solving SQL puzzles and won’t stop optimizing your queries. 

You communicate well verbally and visually(via data visualization). You can understand a complex technical term and explain it to both technical and non-technical audiences. You work with multi-disciplinary teams and won’t shy away from reaching out to other departments. You have experience coaching junior engineers. 

You enjoy doing data analysis and experiments and also have experience doing them in a rigorous way by building ETL pipelines and adopting version control, documentation and CI/CD practices. You take data security and privacy very seriously and always take measures to protect the data you work with. 

You are a lifelong learner, you are always finding new ways to solve problems and adopting new tools to optimize the work. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6109105002
View More Show Me The Details
Sep 14, 2022
Field Technician (Service and Installs) -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7887a882b65c200182c71392e132a2&source=&lang=en
View More Show Me The Details
Sep 13, 2022
Field Technician (Service and Installs) -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7887a882b65c200182c707b9c22dce&source=&lang=en
View More Show Me The Details
Sep 12, 2022
Strategic Partner Support Representative - Amsterdam
Dialpad - Amsterdam

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration.  With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

Our People. Our Culture

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

About The Role

You should have a proven track history of excellent customer support. You will also be required to learn and understand our product and services inside and out, which will require a degree of curiosity and technical understanding.

Lastly, you should be a very hard worker, professional with how you interact with customers, and have a deep care and desire to help users.

Responsibilities and technical requirements

  • Minimum of 2 years in customer support (additional work experience in a technical field is preferred)
  • Must be proficient in Dutch and English 
  • Respond to customer inquiries on technical issues related to the Dialpad product via phone, chat, and email
  • Resolve and troubleshoot simple or complex issues relating to customers
  • Speaking to customers to quickly get to the root of their problem
  • Provide timely and accurate customer feedback
  • Manage multiple cases and communication channels at one time (Call center, email, chat)
  • Proficiency in Windows/macOS
  • Familiarity with basic networking
  • Attention to detail and good problem-solving skills
  • Good written and verbal communication
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

What you will achieve

In your first 30 days: 

  • You’ll complete our training course and be equipped to handle customer interactions across all our channels and platforms

In your first 60 days: 

  • You’ll be actively contributing to our team's goals around amazing customer support

In your first 90 days:

  • You’ll be participating in team meetings focused on strengths and weaknesses of our team’s performance against our key metrics
  • You’ll be able to provide recommendations for processes and system configurations that streamline service for our customers 

Who you are

This team is focused on supporting our partners who are supporting our product with their end users. As a great fit in this role, you will enjoy helping others solve complex problems and are able to drive issues to resolution while providing expectations about what the next steps are and who will execute them. You will have worked in a call center environment for a minimum of three years preferably processing incoming calls via a ticketing system in a SIP/Telco environment. Additionally, your background will ideally reflect some technical experience/knowledge surrounding LAN/WAN, Cloud technology, and VoIP.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6236228002
View More Show Me The Details
Sep 12, 2022
Senior Software Engineer, Backend - Mo
Dialpad - Mo

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration.  With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

Our People. Our Culture

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Dialpad’s Telephony team owns the real-time media platform upon which our business communications are built. The team provides a backend API for reliable audio/video calling, text messaging, phone number management, spam detection, emergency calling, and more.

We also develop the common cloud microservice infrastructure for the company. This includes services like cache, datastore, and text search as well as all the tools needed to deploy microservices across both public clouds as well as our own data centers.

 

What we need

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup with lots of autonomy. We need leaders who are passionate about the efficiency, security, and stability of a service which is critical to the day-to-day operations of millions of users. We need pioneers who drive better ways to work together and set up Dialpad for our next 10 years of growth.

 

Responsibilities: 

  • Build the latest and greatest cutting edge communication technology including video calls and messaging.
  • Write, test, and deploy code into a fabric of containerized real-time microservices.
  • Manage your time and drive the technical roadmap for your feature areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Architect systems that scale well both vertically and horizontally.
  • Monitor and tune services to handle ever-growing traffic with 100% availability!

Technology stack: 

Python, C/C++, Kubernetes (k8s), AWS/GCP, REST, NoSQL, SIP, WebRTC

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/6244365002
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Sep 12, 2022
Business Analyst -
Provana -


Position : Business Analyst

Location : Noida
  • Ideal candidate has excellent MS Office skills specifically with Excel and hands-on working experience with Advanced Excel including building macros using VBA coding. Should have knowledge in handling MS word and PowerPoint.
  • Should have good interpersonal skills. Ability to work with Team Leaders and team on the floor to analyze, assess tasks assigned.
  • Open to learn processes and gain mid-level process knowledge to identify opportunity areas of improvement with process.
  • Should be able to work independently on MIS/OPEX projects and deliver results in terms of improvements in utilization, process, financials etc.
  • 1 year of experience working in the same field is mandatory. Otherwise, a degree or equivalent courses in Data Science/Data Analytics is required.


Desired Candidate Profile
  • Candidate should have Knowledge of VBA/Macros through Coding.
  • Candidate should have good communication skills.
  • Candidate should be comfortable in working from office.


Note:
  • Interview will be conducted Face to Face, should be comfortable coming for an interview.
  • Apply only if you have the knowledge of Macros.
  • Should be comfortable working in 24/7 environment.




Key Skills


Communication Skills

vba

advanced excel

Macros

Presentation Skills

Public Speaking

Skills highlighted with ‘‘ are preferred keyskills


Education

UG:
Any Graduate



Source: http://careers.provana.com/job-listings-business-analyst-provana-india-private-limited-noida-delhi-ncr-1-to-6-years-110922000806

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Sep 11, 2022
Engineering Manager -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence. 

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search amp; analytics, core platform, frontend amp; backend infrastructure, developer and partner ecosystem amp; integrations and more. 

As an Engineering Manager, in this high impact role, you will lead, grow, and nurture the software engineering team(s) that own end-to-end customer experience by collaborating with other leaders at Dialpad. Our teams are growing too fast and globally distributed, and so we are looking for leaders who are awesome human beings, great communicators, excellent strategists, strong technologists, and dreamers!

What you will achieve

In your first 30 days: 

  • You'll experience our comprehensive onboarding and learn about Dialpad's culture amp; values
  • Work closely with your mentor to set up your development environment and learn about our products and our software development processes, workflows and tools
  • Get to know the Product Engineering teams and your new direct reports including their career aspirations and identifying key development areas for your team 
  • Start building cross functional relationships with your engineering management peers as well as Product, Design amp; QA teams

In your first 6 months: 

  • You’ll have direct reports ranging from junior-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring
  • Define, prioritize and execute product development discussions and map functional requirements, product roadmaps to technical designs and project schedules
  • Evaluate architecture choices on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of a rapidly growing business needs
  • Work with geographically distributed  peer engineering managers to align engineering-wide priorities
  • Drive effective engineering processes and policies
  • Scale the team by recruiting candidates from diverse backgrounds

By 1 year: 

  • Build cohesive, high-functioning teams that thrive in a culture of trust, respect and inclusion
  • Balance autonomy with guidance by giving your team(s) the tools, context, confidence and motivation to make decisions effectively and independently
  • Take responsibility for the team’s short-term and long-term strategy. Define the team's roadmap, success metrics, and priorities in close collaboration with other engineering teams and multi-functional partners. 
  • Maintain a balance between building sustainable, high-impact projects and shipping things quickly
  • Use your management and technical acumen to realize opportunity for business impact and drive broad improvements across the organization

Who you are

Highly empathetic, collaborative, and with an ego-free approach to leadership, you are an experienced people manager who works highly collaboratively with stakeholders and domain experts across the company to design solutions to user problems. You don’t shy away from performance conversations, recognizing the relationship between constructive feedback and career growth. You’ll develop our current teams and hire additional engineers, empower them to have an owner mentality in their roles, and continually foster an environment for team members to feel psychologically safe to contribute ideas and interact with peers. 

  • Strong technical background with hands-on experience in solving large and complex technical challenges, with the ability to make decisions swiftly and thoughtfully
  • 0-3+ years’ experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects
  • Keen product sense and an exceptional track record for delivery, as well as a demonstrated background of innovation and/or influential impact
  • Attention to detail and a strong passion for quality – experience architecting, designing and developing high quality customer facing software applications
  • You love working on complicated software architectures of high concurrency and scale, preferably in SaaS and web environments

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Big Data technologies, REST APIs

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/5583856002
View More Show Me The Details
Sep 9, 2022
Onboarding Specialist -
Dialpad -

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration.  With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

Our People. Our Culture

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

  • You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings 
  • You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support 
  • You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the PM role and the Professional Services team 

In your first 60 days: 

  • You’ll begin to shadow your team mates calls to get a good understanding of the Dialpad deployment process
  • You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment 
  • You’ll incorporate Dialpad’s methodology into your deployment plans within Smartsheet 

By 90 days: 

  • With the help of the Professional Services management team you’ll work directly with customers and lead their deployments 
  • You’ll host end-user and admin training sessions for our customers to get them educated on Dialpad products and assist with change management 

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team.

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 


Source: https://boards.greenhouse.io/dialpad/jobs/6131955002
View More Show Me The Details
Sep 9, 2022
Customer Success Manager -
Dialpad -

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration.  With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

Our People. Our Culture

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success team is the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

What you will achieve

In your first 30 days, you’ll: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, and Support.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days, you’ll: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days, you’ll:

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.

Requirements

  • 2~5 years of experience in Customer Success, Sales, Support/Service or customer facing roles
  • Technically curious about SaaS based Business Solutions
  • Strong presentation, meeting facilitation, and written communication skills
  • Willingness to travel to customer locations (when/if logistically possible post COVID-19)
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
  • Obsession with finding the root cause of the problem not just the immediate solution 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/6364692002
View More Show Me The Details
Sep 8, 2022
Software Engineer, Integrations - Bengaluru
Dialpad - Bengaluru

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration.  With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

Our People. Our Culture.

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The integrations team builds integrations between Dialpad and third party products to speed up our customer’s workflows and give them a customized experience. Engineers have a huge impact and will build directly customer facing integrations. We build our integrations in an independent microservice and codebase using Dialpad’s public APIs. We use a common integrations layer to enable faster development of integrations with less duplication. This is a full stack engineering team providing both frontend and backend engineering opportunities.

 

What you will achieve

In your first two months:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable working with the integrations microservice codebase. Starter projects will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

  • You’ll work on impactful and educational starter projects within the integrations team. For example: adding support to log Dialpad calls to a CRM.
  • Projects are full stack with a balance of frontend and backend.
  • You’ll receive mentorship and code reviews from your peers in integrations. Your integrations engineering peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

  • You’ll have a deeper understanding of integrations concepts and the integrations microservice codebase so you can work on more complex projects.
  • You’ll build integrations based on the team’s quarterly goals. We use data and customer surveys to determine which integrations and workflows are most important to our customers.
  • You’ll work across team boundaries with the developer platform team to enhance our public APIs so that they can fulfill the needs of both internal and external integrations teams.
  • You’ll architect coding patterns to eliminate duplication between integrations and make it even easier to build new ones quickly.
  • You’ll learn how to do code reviews so you can share your knowledge with peers.
  • Mentor new hires to help the team grow.

Who you are

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You care about the customer experience and would love to build integrations that are easy to use, maintain, and make our customer’s lives easier.

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search
  • Python

Frontend

  • VueJS (single page application)
  • Electron

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/6236390002
View More Show Me The Details
Sep 8, 2022
Customer Success Manager, Enterprise - Denver
Dialpad - Denver

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,  and communicating performance metrics and insights. 
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

In your first 30 days: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days: 

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Customer Success, and you geek out on exchanging best practices and tips with your team. 

Skills you will bring

  • Minimum 3-4 years experience working at a SaaS company
  • Experience working with and general knowledge of Telecommunications and Contact Center space
  • Experience and comfort interacting with and influencing C-level executives
  • Referenceable experience in working with large Enterprise customers
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
  • Ability to work cross departmentally
  • Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
  • Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
  • Willingness to travel to customer locations 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



 



Source: https://boards.greenhouse.io/dialpad/jobs/6327768002
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Sep 8, 2022
Onsite Engineer 160753 - London
Littlefish - London

Come and join the Littlefish team!



Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.



The role and what you’ll be getting up to on a day to day basis:



Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team. As the Onsite Engineer, you will provide effective onsite technical support to Littlefish contract customers, for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration. The Onsite Engineer needs to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s. Additionally, the Onsite Engineer will be responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds and changes.



What can we offer you?


  • Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500. The Littlefish Academy is a structured learning and development program that gives you the opportunity to improve your technical ability, enhance the quality of service you provide to our customers and increase your earning potential
  • Referral bonus scheme of £800 when you successfully refer a friend
  • Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals
  • Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more!
  • Company Pension Scheme
  • Company social events



What are we looking for in the successful candidate?


  • Working knowledge of IT infrastructure support working across a range of up to date technologies including desktop/laptop/printer hardware, Office 365, Exchange, Windows 10, Active Directory, Apple OSX and iOS, deployment technologies SCCM/WSUS/MDT.



Life at Littlefish:



Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.



I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!



So, if you feel like you can make a tangible difference, apply today, and join us on this journey.



Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/onsite-engineer-160753/
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Sep 8, 2022
Cyber Service Director - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Role: Cyber Services Director

Work location: Open to negotiation

Who are we? 

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement
.
 These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you’ll be getting up to on a day-to-day basis:

Excellent opportunity to join an established IT Managed Services business to lead, develop and grow the Cyber Services division. Reporting to the COO and as a member of the Executive Operations Board the Cyber Service Director represents a pivotal role in the organisation. Focused on generating recurring revenue the Cyber Services division (£2.5m turnover) comprises of a CREST accredited Security Operations Centre delivering MDR services and a Consultancy Practice delivering virtual CISO services to customers across both the public and private sector. With a clear objective to grow the Cyber business there are opportunities to further develop the existing offering including the creation of a Microsoft Sentinel capability as well as driving operational efficiency and consistency through orchestration and automation.

Your main duties will include:

Provide effective leadership and governance of the Cyber Services division. Responsibilities include service delivery, commercial and Exec Board responsibility for the profitable success of the Cyber Services division through the continued growth of recurring Cyber Security Operations Centre and Managed Detection and Response (MDR) services. Providing effective leadership and governance of the division the responsibilities include team leadership, commercial, service delivery and internal CISO

Leadership responsibilities
  • Responsible for leading the Cyber Services division and developing and building a team fit for continued growth.

 

Commercial responsibilities
  • Responsible for Commercial Management
  • P&L reporting and forecasting
  • Cost model (development and refinement)
  • Board reporting
  • Pre-Sales support
  • Sales process engagement
  • Bid review process
  • Bid submission input and review
  • Service schedule input and review
  • Bespoke (non-standard) submission approval ▪ Pipeline reviews o
  • Pre-Sales engagement
  • Working with the Cyber Sales Consultant to identify, develop and secure Cyber service opportunities
  • Marketing engagement (White Paper, Blogs etc.)
  • Maintaining the current CREST accreditation for the Cyber Security Operations Centre
  • Partnership engagement
  • Relationship owner
  • Partner selection

 

Service Responsibilities
  • Service Delivery overview responsibilities for all Cyber services
  • Overseeing the success of day-to-day operational delivery and Cyber-focused consultancy engagements
  • Recruitment and development of delivery teams
  • Supplier and partner management and assessment
  • Escalation point for service delivery issues
  • Targeted customer relationship management (alongside dedicated Littlefish account managers)
  • Service design, definition and ongoing development of Cyber service offerings which build recurring revenue streams
  • Maintain knowledge and understanding of wider cyber trends and industry

 

Internal CISO
  • Management and oversight of the Internal Security Manager who is responsible for internal security incident management, security governance of internal platforms and driving staff education and awareness initiatives
  • Provide strategic direction for the Internal Security Control roadmap
  • Input into wider Service Portfolio offerings (security perspective)
  • Risk management (security perspective) reporting to the board and making recommendations for action
  • ISO27001 and CE+ Accreditation oversight
  • Oversee remediation / compliance (working with the Internal Security Manager and Internal IT function)

 

What can we offer you?
  • Competitive salary
  • Total salary pension scheme
  • Private Health Care (family cover)
  • Referral bonus scheme of £1000 when you successfully refer a friend.
  • Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
  • Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more!
  • Company socials
  • Casual dress policy
  • Our legendary Pizza Friday’s
  • Much, much more

 

What are we looking for in the successful candidate?

 UK Government Security Clearance is mandatory, if not already held it will need to be in place before the candidate’ probation completion. All applications for this role are subject to applicants meeting all relevant security, regulatory and compliance requirements.
  • Hold one or more of the following industry recognised qualifications; CISSP, CISM, CISA, SANS GIAC, CRISC, ISO Lead Auditor or CEH.
  • Significant experience in a Cyber Security Leadership position taking organisations through a cyber security maturity journey.
  • Experience of building and managing customer relationships, both corporate and public sector, at executive and senior level
  • Demonstrable experience of leading, managing, motivating, and coaching teams
  • Experience of financial reporting
  • Ability to build relationships with senior stakeholders at C-Level gaining trust and confidence from customers.
  • A holistic view of cyber security whilst able to drill down into specific domains
  • A broad understanding of information security methodologies, best practice, and industry standards such as ISO27001, Cyber Essentials, PCIDSS, COBIT, GDPR, and ITIL.
  • Ability to clearly articulate cyber security solutions against business outcomes, considering cost versus risk/impact.
  • Client facing experience, excellent verbal and written communication.
  • Manages customer’s expectations effectively and can explain highly complex technical issues in layman’s terms.
  • Flexible and adaptable to changing environments.
  • Can demonstrate IT related problem-solving skills.
  • Ability to make, and be accountable for, sound operational and financial judgements and advice
  • Effective time management with the ability to meet competing demands

 

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity, and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’).

 

 

Source: https://www.littlefish.co.uk/jobs/cyber-services-director/
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Sep 8, 2022
Senior Software Engineer, Web Client Delivery -
Dialpad -

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration.  With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

Our People. Our Culture

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The Web Client Delivery team’s mission is to Provide the foundation through which web-based client applications at Dialpad can be stable, secure and lightweight. Additionally, they provide teams with the tooling and services that enable flexible deployment/distribution and easy debugging by developers

Some of the work you’ll be involved with on the web client delivery team includes:

  • Identifying and exposing meaningful app level metrics and telemetry data so other teams can execute on observability goals
  • Build out and maintain a CI/CD pipeline that allows teams to easily control distribution of their applications
  • Build out and maintain a framework for running native desktop versions of our applications.
  • Coordinating with SecOps on security auditing and compliance of native desktop applications.

What you will achieve

In your first 30 days: 

  • Complete our new engineer onboarding
  • Ship a new feature or bugfix to production.
  • Expose a new metric for teams to use
  • Participate in task estimation

In your first 60 days: 

  • Add documentation to communicate best practices to the rest of the team.
  • Resolve some outstanding technical debt within our legacy application code.
  • Writing a github action to fulfill a portion of our CI/CD pipeline
  • Start breaking down tasks for estimation by the team

By 90 days: 

  • Brainstorm ideas for new tooling to make maintaining the Dialpad web application easier.
  • Contribute to higher level planning and project coordination
  • Discover new ways to provide better insight through data in our applications.
  • Explore new and exciting tech by developing a proof of concept
  • Help push forward client delivery initiatives that benefit other many teams across multiple orgs.

Who you are

We’re looking for talented engineers who are passionate about front end web technologies and the ways we can make our apps better. While we don’t expect you to tick every one of these boxes, we’d love to hear from you if some if the following resonates with you:

  • You get excited learning about the latest web standards and front-end frameworks.
  • You are familiar with CI/CD pipelines and the benefits that they provide
  • You’re highly experienced building large Progressive Web Applications using web technologies
  • You’re passionate about metrics and know what data is beneficial when provided
  • You’re experienced working across teams to implement successful processes and tooling.
  • You’re familiar with frameworks that wrap web applications for native desktop use such as Electron or Tauri.
  • You’re familiar with popular open-source projects and maybe even been a contributor.

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/6157056002
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Sep 7, 2022
Service Desk Engineer (Evenings) -
Littlefish -

Salary range: £18k – £25k with additional earning potentials of up to £4,5001.30-10pm

Evening Shifts: 1.30-10pm - Remote

Come and join the Littlefish team!

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

 

The role and what you’ll be getting up to on a day to day basis…

We are currently recruiting for a Service Desk Engineer to join our ever-growing Service Desk team on our exciting journey!

Reporting to the Service Desk Team Leader, you will handle and resolve desktop, laptop, printer, application issues and basic network and server troubleshooting with administration.

You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer-specific SLA’s.

 

You will also be;
  • Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers
  • Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
  • Working on specific IT projects for customers as directed by the Service Management team
  • Any other responsibilities at the line managers discretion

 

What can we offer you?…
  • Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500. The Littlefish Academy is a structured learning and development program that gives you the opportunity to improve your technical ability, enhance the quality of service you provide to our customers and increase your earning potential.
  • Referral bonus scheme of £800 when you successfully refer a friend.
  • Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more!
  • Online gamification platform with real time updates on performance against key targets which can be adjusted on a weekly basis and available to all engineers from day 1. This comes with weekly cash incentive prizes! You could earn a potential £700 per year!
  • Casual dress policy
  • Company pension scheme
  • Life assurance
  • Breakout facilities with table tennis and gaming suites
  • Pizza Fridays!
  • Company social events
  • Much, much more!

 

Life at Littlefish…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

 

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a ‘prefer not to say’).

 

Source: https://www.littlefish.co.uk/jobs/service-desk-engineer-evenings/
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Sep 7, 2022
Senior Manager, Marketing, EMEA - London
Dialpad - London

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration.  With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

Our People. Our Culture.

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. 

Dialpad is looking for an accomplished marketing leader to create and guide the strategic direction and operational execution of our expansion in Europe, the Middle East, and Africa (EMEA).  You’ll work with local agencies and cross-functionally with the North America based marketing team to plan amp; execute localized go-to-market plans including events and partnerships, PR, paid media, and community building efforts.

As Sr. Manager, EMEA Marketing you will create and execute impactful regional marketing programs for the region. You’ll work closely with the sales and partner leadership to understand specific market priorities and inform and shape customer and prospect-facing programs contributing to pipeline, opportunity creation, and acceleration. 

This role is based in London, UK and reports to our CMO. 

What you’ll do…

  • Create and execute a regionally impactful marketing strategy that generates and accelerates opportunities and pipeline for the Europe, the Middle East, and Africa (EMEA) regions. 
  • Develop and execute a broad range of integrated/digital field marketing programmes including brand, webinars, events, and account-based marketing campaigns to support sales and channel objectives 
  • EMEA Market Development and Localization – Translate market-specific buyer journey into multi-touch programs and campaigns using direct and channel tactics based on market maturity and competitiveness
  • What You’ll Be Doing Strategy and Insights – Analyze market and company data alongside regional strategies to define opportunities, audiences, objectives, threats, and priorities
  • Help develop Dialpad’s global growth strategy, execution and optimization of all marketing initiatives in your market, through strong analytical skills and properly managed timelines, with the focus on maximising speed and effectiveness
  • Brand Awareness – Drive ideation and innovative methods for capturing audience awareness and greater mind share in the assigned markets
  • Provide localized messaging and support development of global marketing assets
  • Plan, design and lead campaigns across all marketing channels including (but not limited to) digital marketing, community, events, email marketing, content, offline marketing
  • Enable our amazing sales teams with toolkits, templates, and campaign timelines to ensure alignment between outbound sales and marketing efforts.
  • Forecast, measure, analyze and report acquisition, pipeline, and program results to drive continuous improvement and seek to generate new globe
  • Design and develop user activation and engagement campaigns (including influencer, ambassador, and affiliate programs)
  • Design, develop and manage strategy, planning amp; execution of brand campaigns for your market that educates potential users, retain existing users, drive customer value and enhance our global brand equity
  • Closely monitor, track and report analytics to ensure they align with our growth KPIs (user acquisition, activation, retention, cost per metric, ROI etc.)
  • Manage EMEA marketing budgets. Includes working closely with local agencies and external partners to deliver to specific business goals

Who are you…

  • 8-10+ years experience in EMEA marketing, including running digital marketing campaigns
  • Evidence of building effective digital and field marketing programs
  • Consistent record of building successful partnerships with sales, partner, channel, and marketing  teams to craft programs that are results-driven
  • Equal parts creative thinker and results-driven worker; and ability to plan and deliver against hard deadlines
  • Detail-oriented leaves no stone unturned in planning and processes
  • Experience owning digital marketing programs above and beyond the execution of logistics - to include digital advertising, lead follow-up, sales enablement, marketing email campaigns, and full life-cycle project management
  • Experience with SaaS marketing automation tools - eg Salesforce or Eloqua/Marketo
  • Experience managing global affiliates at scales
  • Budget management experience 
  • External agency / third party management experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5868415002
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Sep 7, 2022
Cyber Security Analyst (Tier 2) 184708 - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Salary: Up to £40,000

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement
.
 These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

 

The role and what you’ll be getting up to on a day-to-day basis:

Littlefish is seeking a Cyber Security Analyst (Tier 2) to come and join our growing Cyber division.

As the Cyber Security Analyst (Tier 2) you will report into the CSOC Manager and be responsible for monitoring customer infrastructure for potential threats. You will undertake timely investigations of and respond to security alerts to identify security incidents and take action to appropriately contain threats.

 

Your main duties will include:
  • Monitoring of Security Information and Event Management (SIEM) platform
  • Investigation of security alerts
  • Responding to security events and alerts
  • Act as escalation point for Tier 1 analysts
  • Ensuring the integrity of customer IT infrastructures
  • Protecting information systems residing upon them from external and internal attack/ compromise
  • Conducting privilege account reviews, etc
  • Conducting security assessments through vulnerability testing and risk analysis
  • Analysing security breaches to identify the root cause
  • Communicate with customers regarding security related incidents
  • Assist in threat signature implementation and tuning
  • Define and mature ‘playbooks’ for response to cyber threats
  • Provide teaching/mentoring to tier 1 Cyber Security Analysts
  • Assess the scope of attacks and the affected systems
  • Use threat intelligence to pinpoint scale of the attack, the type of attack and systems affected
  • Provide incident response for confirmed security incidents

 

What can we offer you?
  • Through our one-of-a-kind training programme, the Littlefish Academy, you can increase your earnings by £4,500. The Littlefish Academy is a structured learning and development program that gives you the opportunity to improve your technical ability, enhance the quality of service you provide to our customers and increase your earning potential.
  • Referral bonus scheme of £1000 when you successfully refer a friend.
  • Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
  • Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more!
  • Casual dress policy
  • Company Pension Scheme
  • Breakout facilities with table tennis and gaming suites
  • Pizza Fridays!
  • Company social events

 

What are we looking for in the successful candidate?
  • 2-4 years’ experience in Security Operations or similar role
  • Experience in responding to cyber security threats
  • Experience with log management, SIEM, and endpoint protection
  • “On-call” availability (Some nights, weekends, and holidays)
  • Must have been a UK resident for a minimum of 5 years prior to application
  • Technical understanding of security threats and compromise methods
  • Understanding of server, client and network technologies
  • Understanding of security incidents, including malware, network reconnaissance and emerging threats
  • Understanding of vulnerability assessment and remediation procedures.
  • Critical thinking and analytical skills
  • Service delivery mentality and experience.
  • Client engagement skills, time management, expectation management.
  • Passion for Cyber Security.

 

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

 

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’).

 

Source: https://www.littlefish.co.uk/jobs/33714/
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Sep 7, 2022
Cyber Security Analyst 186066 - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Salary: Up to £28,000

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

 

The role and what you’ll be getting up to on a day-to-day basis:

Littlefish is seeking three Cyber Security Analysts to come and join our growing Cyber division.

As one of our Cyber Security Analysts you will work within our Cyber Security Operations to monitor customer infrastructure for potential threats. You will undertake timely investigations of, and respond to security alerts to identify security incidents and take action to appropriately contain threats.

Working hours will consist of a of a shift pattern between the hours of 07:00 – 19:00 Monday to Friday totalling a 40-hour working week.

On Call – Provide out of hours on call support as part of an on call rota (on call payments will be made).

 

Your main duties will include:
  • Monitoring of Security Information and Event Management (SIEM) platform
  • Investigation of Security alerts
  • Responding to security events and alerts
  • Ensuring the integrity of client IT infrastructures
  • Protecting information systems residing upon them from external and internal attack/ compromise
  • Conducting privilege account reviews, etc
  • Conducting security assessments through vulnerability testing and risk analysis
  • Analysing security breaches to identify the root cause.

 

What can we offer you?
  • Through our one-of-a-kind training programme, the Littlefish Academy, you can increase your earnings by £4,500. The Littlefish Academy is a structured learning and development program that gives you the opportunity to improve your technical ability, enhance the quality of service you provide to our customers and increase your earning potential.
  • Referral bonus scheme of £1000 when you successfully refer a friend.
  • Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
  • Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more!
  • Casual dress policy
  • Company Pension Scheme
  • Breakout facilities with table tennis and gaming suites
  • Pizza Fridays!
  • Company social events

 

What are we looking for in the successful candidate?
  • Experience working in an IT outsource environment
  • Previous experience within a 1st or 2nd line IT service desk or similar technical role.
  • Basic understanding of security threats and compromise methods
  • Understanding of server, client and network technologies
  • Understanding of security incidents, including malware, network reconnaissance and emerging threats
  • Understanding of vulnerability assessment and remediation procedures.
  • Strong analytical skills, clear logical thinking and good judgement
  • Excellent communication skills both written and verbal
  • Service delivery mentality and experience.
  • Client engagement skills, time management, expectation management.
  • Curiosity and tenacity.
  • Passion for Cyber Security.
  • Self-motivated proactive individual.
  • Ability to work under pressure with competing priorities.
  • Ability to work independently and prioritise own work to meet tight deadlines.

 

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’).

Source: https://www.littlefish.co.uk/jobs/cyber-security-analyst-186066/
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Sep 7, 2022
Service Introduction Manager 185560 - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Salary: Up to £42,000

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement
.
 These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

 

The role and what you’ll be getting up to on a day-to-day basis:

Littlefish is seeking a Service Introduction Manager to come and join our growing Service Management Office team.

As the Service Introduction Manager, you will report into the Head of Service Management Office and be responsible for the introduction of new and changed services into multiple customer environments ensuring minimal service disruption or impact to the Customer.  You will lead on the design, approval, implementation, and early life support of new services, ensuring that delivery teams are trained, prepared and ready to accept new services.  You will provide management information on pipeline, delivery progress and early life support, that helps with demand planning and risk management.

 

Your main duties will include:
  • Works with Delivery Managers to understand all in-scope projects that require service introduction
  • Adopts standard best practice methodology in the implementation of new and changed services around risk management, governance quality assurance, issue resolution and reporting
  • Leads on the creation of Service Design documentation that identifies changes to existing services and assesses the impact on the existing service model
  • Ensures that new and changed services are fit for purpose, validated, and approved
  • Works with delivery teams, customers, and 3rd parties to gain agreement on roles, responsibilities, and service levels for new and changed services
  • Creates introduction plans based on the Service Design, that identifies project deliverables, action owners, delivery timescales
  • Coordinates the delivery of the introduction plans, taking corrective action as needed to ensure on time delivery
  • Manages the introduction of changed services through Early Life Support as agreed with the Delivery Managers
  • Provides a full handover into Service Management following early life support closure
  • Contributes to helping shape the processes and governance around Service Introduction
  • Works closely with product and service owners to suggest, collate and validate IT services deliver the right business outcomes both internally and externally

 

What can we offer you?
  • Through our one-of-a-kind training programme, the Littlefish Academy, you can increase your earnings by £4,500. The Littlefish Academy is a structured learning and development program that gives you the opportunity to improve your technical ability, enhance the quality of service you provide to our customers and increase your earning potential
  • Referral bonus scheme of £100 when you successfully refer a friend.
  • Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
  • Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more!
  • Casual dress policy
  • Company Pension Scheme
  • Breakout facilities with table tennis and gaming suites
  • Pizza Fridays!
  • Company social events

 

What are we looking for in the successful candidate?
  • ITIL v3/v4 certified
  • Exposure of working in an IT Managed Services environment
  • Experience of external customer engagement and service integrations methods
  • Service Design, Impact Assessment and Service Modification skills
  • Strong process engineering background
  • High proficiency in Microsoft Office applications
  • Ability to produce, interpret and present clear management information
  • Excellent written and verbal communication

 

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

 

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’).

 

Source: https://www.littlefish.co.uk/jobs/service-introduction-manager-185560/
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Sep 7, 2022
Service Management Lead 185944 - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Salary: Up to £48,000

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement
.
 These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

 

The role and what you’ll be getting up to on a day to day basis:

Littlefish is seeking a Service Management Lead to come and join our growing Service Management Office team.

As the Service Management Lead you will report into the Head of Service Management Office. The main purposes of the Service Management Lead’s role is to take overall accountability for several named Service Management processes (such as Knowledge Management and Asset Management), whilst also taking line management responsibility of the related Service Management teams.

 

Your main duties will include:
  • Line management, mentoring and leadership of Service Management teams and functions
  • Ownership of a number of named Service Management processes and to drive their overall efficiency and effectiveness
  • Producing and acting upon management information, including SLA performance and KPI reports to continually improve service quality
  • Monitoring the effectiveness of the named Service Management functions and making recommendations for improvement
  • Developing and maintaining the named Service Management processes where owned by Littlefish or providing input to client side process owners if applicable
  • Conducting trend analysis to identify opportunities to continually improve performance against SLA and KPI
  • Acting as an escalation point for both the client and Littlefish for the named Service Management processes
  • Stay appraised of industry best practice and where applicable introduce as part of continuous improvement

 

What can we offer you?
  • Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500. The Littlefish Academy is a structured learning and development program that gives you the opportunity to improve your technical ability, enhance the quality of service you provide to our customers and increase your earning potential.
  • Referral bonus scheme of £1000 when you successfully refer a friend.
  • Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
  • Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more!
  • Casual dress policy
  • Company Pension Scheme
  • Breakout facilities with table tennis and gaming suites
  • Pizza Fridays!
  • Company social events

 

What are we looking for in the successful candidate?
  • ITIL Foundation (or equivalent)
  • Experience of line management of subject matter experts ideally in a Managed Services environment
  • A proven track record in process level management (Change, SACM, Knowledge, Availability, Capacity etc.)
  • Business experience gained in Service Management and/or technical delivery roles, across a range of customers ideally in a Managed Services Provider environment
  • Relationship building with mid to senior level members of a client organisation – gaining trust and confidence from customers
  • Knowledge of data analytics and trending
  • Undertaking or have undertaken specific service management training e.g. ITIL Foundation
  • Prioritises tasks to achieve SLA’s, KPIs and contractual commitments, navigates the organisation as needed to ensure targets are achieved to the best of their ability
  • Can explain highly complex technical issues in “lay-man’s” terms
  • Flexible and adaptable to changing environments
  • Is logical in approach
  • Willing to work flexible hours as and when the need arises

 

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

 

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’).

 

Source: https://www.littlefish.co.uk/jobs/service-management-lead-185944/
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Sep 7, 2022
Senior Software Engineer -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The developer platform team builds APIs, events, and frameworks for external developers to use to build integrations and plug-ins into Dialpad. The developer platform is key for scaling out Dialpad’s integrations offerings, and has seen rapid adoption from third party developers since its inception. Engineers on this team build backend public APIs and event frameworks, frontend plug-in frameworks, and client libraries. We work closely with a technical product manager who connects with developers to identify their workflows and needs.

What you will achieve

In your first two months:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

  • You’ll work on impactful and educational starter projects within the developer platform team. For example: exposing a public API that allows users to change their presence status.
  • Projects are full stack, but lean more towards backend than frontend.
  • You’ll receive mentorship and code reviews from your peers in the developer platform team. Your peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

  • You’ll have a deeper understanding of the developer platform codebase and will be able to work on more complex projects.
  • You’ll build APIs and other platform features based on the team’s quarterly goals. We use API usage data and communicate directly with developers to identify what we need to build to support their workflows.
  • You’ll own the APIs that you build throughout the development cycle: from design, implementation, testing, to monitoring in production.

One year and beyond:

  • The developer platform team is a very engineering driven team, and as a developer you’ll be able to look at our product from the user’s perspective and propose API enhancements.
  • You’ll learn how to do code reviews so you can share your knowledge with peers in the future.
  • Mentor new hires to help the team grow.

Who you are

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You would love to build a generic, re-usable, and robust platform that developers can use to plug in to Dialpad. You’re excited to make our platform scale, and enable developers to use it to build creative integrations that fulfill their unique needs.

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search
  • Python

Frontend

  • VueJS (single page application)
  • Electron

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 




Source: https://boards.greenhouse.io/dialpad/jobs/6369457002
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Sep 6, 2022
Growth Operations Analyst (Remote) -
Telnyx -


About Telnyx

Telnyx is a global connectivity platform and partner that powers carrier-grade services on an in-house built, private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

The role


As an Analyst on the Sales Operations team, you’ll help power the operational backbone driving the effectiveness and efficiency of our Sales & Customer Success teams. In this role, you’ll work alongside fast-growing Sales, Customer Success and the Growth Operations team on automation opportunities that facilitate the success of our Go-To-Market teams. These opportunities include the implementation and ongoing management of systems and processes to support and continuously propel change using data. This position relies on analytical and problem solving skills, including the ability to analyze diverse datasets and work closely with internal teams and stakeholders to recommend and implement effective solutions in a fast-paced environment. A core part of this role will be leveraging our cutting-edge growth software to define and measure objectives and forecasts throughout the customer lifecycle.


Responsibilities

  • Data

    • Reporting:

      Through reporting, help management track daily, weekly, and monthly metrics and OKRs to support the customer experience. Own and develop customer onboarding and customer success dashboards within Domo to drive decision making. 

    • Ownership: Owns the creation, and maintenance of all Domo workflows. Perform data discovery, profiling, and root cause analysis on large data assets. Participate in Data validation and Quality Assurance testing.

    • Analysis: Track leading indicators of retention, renewals management, adoption, utilization, NPS. Develop analytical insights that drive recommendations for action around risk mitigation. 

    • Forecasting: Develop analytical forecasts for account health and renewal based on transactional and behavioral patterns.

  • Systems:

    • Integrations: Align with the Growth Operations team to maintain systems integrity across the customer lifecycle. 

    • Software Management: Act as the team expert on software applications, helping with the selection of tools and then onboarding, management and configuration of systems to meet the needs of the business. 

    • Create frictionless workflows: Build and maintain scalable automation processes that help drive efficiency in sales and customer success activities in a range of GTM tooling.

  • Processes:

    • Coordinate cross-functional processes to facilitate improved data capture and processes that help meet the needs of sales, onboarding and expansion activities. Work with Senior and Executive leadership teams to manage and evolve the customer success processes.

    • Partner with the Analytics and Sales Enablement teams to detect early signals of at-risk adoption & renewals, design playbooks for CSMs to address them, and provide the path to escalation.

    • Own the NPS survey programs supported by leadership. Analyze the data to define the themes that you’ll report out to the wider organization.

What we are looking for

  • B.S., M.S. degree (or higher) in Engineering, Computer Science or related technical experience

  • 2+ years experience in data analytics.

  • 1+ years experience in Customer Success Ops, Revenue Ops, Sales Ops and/ or Bus Ops experience, with a demonstrated history of working cross-functionally and improving sales productivity by providing data-driven insights for strategy planning (especially within the SaaS startup space).

  • Experience working in the backend of Salesforce or other CRM platforms. Administrator certifications a plus but not required. 

  • Highly skilled at writing SQL to query relational databases; knowledge of Python is a plus.

  • Intermediate to advanced competence with Domo or BI tool with a passion for metrics and dashboards visualizations.

  • Analytical thinking - analyze, synthesize, and apply information to solve problems swiftly while weighing all pros and cons and understanding the downstream effects of decisions.

  • Ability to partner with different parts of the organization to identify and creatively solve major business problems

  • Hands-on, proven experience implementing and managing software applications and automation tooling in a B2B company.

  • Excellent project management skills. Self-motivated and extremely resourceful in driving projects forward.

  • Excellent interpersonal skills. You have a proven ability to build great relationships and convey and debate instrumentation and infrastructure best practices. You're the person that people can't wait to collaborate with.

  • Empathy, not ego. We strive to understand our users, and we fight to empower them.

  • Creativity in solving problems. We aim to ensure that all teams are equipped with the best tooling and information needed to delight customers but value grittiness and creative thinking in getting to those key insights. 

  • A highly iterative design process. We move fast, we listen, and we adapt. We rapidly incorporate feedback, and we relentlessly collaborate. You are adept at giving and receiving critiques.


#LI-RH1

 

Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

How we work

We’re a connectivity and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

Perks

  • Unlimited Paid Time Off (PTO) for full-time and contract employees

  • Annual professional development budget

  • Home Office Setup Perk

  • Volunteer Days

  • Top-notch equipment

  • Fitness & wellness stipend

  • Monthly home cleaning stipend


You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5233000003
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Sep 6, 2022
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