Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Mahmoud Matar
VP Sales
28
MEMBER
Irman Syaiful Qodri
Officer II B2C Loyalty
0
EXECUTIVE MEMBER
Sri Sumari
GM Health Care Service
58
MEMBER
Işık Tazeler
Chief Growth Officer
65
Welcome to the Job Center!
Job Search:

Opportunities in the Contact Center Industry

Employers
Create a New Job Posting

Showing 571 to 600 of 3131 Postings

Country:
Filter By:
Customer Success Admin -
Velocity -


Velocity is seeking a Customer Success Admin to support the Customer Success team by performing a variety of administrative and customer service tasks. This role will work closely on a daily basis with various Customer Success Managers, Project Coordinators, Technical Support, and other internal teams with a focus on serving our external customers. This is a fully remote position working 9am-530pm EST Monday-Friday or on-site depending on location. 

 

Primary Duties & Responsibilities:



  • Filling out excel spreadsheets



  • Creating customer locations in V-Select 



  • Setting up billing locations



  • Relaying information between carrier tickets and customer spreadsheets


  • Contract generation


  • Gathering information from tech tickets to assist with document creations where needed



  • Responding to customer correspondence (when needed)



  • Ticket creation or monitoring (when needed)


  • Handling customer equipment order requests

  • Billing requests/submissions


  • Providing overall admin support to Project Coordinators and Customer Success Managers



  • Other duties as assigned by leadership



Qualifications, Experience & Education:



  • High school diploma, Associate degree preferred



  • 1+ years’ related experience. Previous telecom/IT experience preferred but not required. 



  • Strong customer service experience that showcases a professional, patient, and courteous approach to working with customers, visitors, and other team members.



  • Demonstrated ability to work in a fast-paced, customer-centric environment.


Knowledge, Skills & Abilities:


  • Proficient in MC Office applications with specific emphasis on Excel and Outlook. 

  • Ability to learn and understand custom software systems/portals and other online tools.

  • Strong organizational and analytical skills with attention to detail. 

  • Strong communication, presentation, and interpersonal skills.

  • Strong attention to detail and analytical ability to problem solve.

  • Self-starter and can work well independently as well as with others on a team.

  • Ability to manage and prioritize multiple tasks and projects with a sense of urgency. 

  • Ability to remain calm in stressful situations. 


 

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885ac8b729b63018b8158fc533304&source=&lang=en

View More Show Me The Details
Oct 30, 2023
Sr. Product Manager, Analytics - San Francisco
Dialpad - San Francisco

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Analytics Product Manager will be responsible for the real-time analytics of the Dialpad solution, with a special focus on the AI Contact Center and AI Sales products to drive the roadmap and own this area of the product. In this role, you’ll combine customer interactions, requirement gathering, interaction with Design, and with Engineering in order to build the product and drive its adoption.

Dialpad’s Product Management team plays an essential role in building the products of tomorrow, that are 100% cloud, and infused with AI, in order to differentiate ourselves in the UCaaS and CCaaS industry.  This team collaborates closely with Customers, Sales, Design, Engineering and Product Marketing to constantly improve the Dialpad products. We are looking to differentiate Dilpad via innovation in AI in everything we do. Analytics being the glue of so many features play a critical role in the execution of the roadmap across multiple products. 

Your role

As a Product Manager of Analytics, you’ll own specifically the real time aspect of the Analytics product for UCaaS and CCaaS, this will include but not be limited to real time dashboards, alerts for different personas in the UCaaS and CCaaS product portfolio, like Coaches, Supervisors, Agents, etc . You’ll work closely with the sales organization and customers to flush out the requirements, with Designers to define the UX of the product, with Engineering to write the requirements and build the product, and with Product Marketing to launch the product and define the Go to Market strategy.  You’ll also help create the short and long term roadmap for the product. In addition, you’ll help bring other products to market, as each feature and product has an impact on Analytics, you will work closely with the entire portfolio and support their respective needs to bring to market their own products. AI is also a very important part of what Dialpad offers, and you will review how AI can be infused inside the Analytics product in order to define the next generation of analytics.

This position reports to our Senior Director of Product Management  and has the opportunity to be based in our US offices (Austen, San Ramon, San Francisco)

What you’ll do 

  • Develop expertise in the Dialpad Analytics Platform
  • Establish strong working relationships with key counterparts in Engineering, Design, Partnerships, and Sales.
  • Learn amp; apply existing team processes on developing product specifications, iterating with design and technical leadership, and managing development, testing amp; delivery
  • Become the primary point of contact for internal queries relating to our Analytics.
  • Be able to identify product amp; technical issues, and actively develop and track solutions. 
  • Be able to identify gaps in metrics, reports and dashboards that are being created for customers, and articulate a plan to address them (UCaaS amp; CCaaS).
  • Deliver increasingly complex features and improvements, leading short-term planning and resource management to execute on our roadmap
  • Measure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritization
  • Manage new features and regular release through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launch
  • Lead quarterly planning efforts for the Analytics team, specifically focusing on real time aspects (alerts, dashboards, etc).
  • Own long-term product strategy for the Analytics platform, including both enhancing the platform’s capabilities, and adding relevant metrics, reports and dashboards as necessary. 

Skills you’ll bring  

  • Bachelor Degree in Engineering or equivalent practical experience
  • Experienced Product Manager with 5+ years of experience
  • Experience in Analytics or equivalent, B2B preferred
  • Plus: past experience in CCaaS, UCaaS or CRM

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$161,500 mdash;$199,500 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6905721002
View More Show Me The Details
Oct 30, 2023
Software Engineer, AI Core -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Ai Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to produce The Good Ai. In this role, you’ll leverage and acquire a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps and Data Engineering to deliver functionality essential to powering Dialpad’s Ai products.

Your role

As a Software Engineer–Ai Core, you’ll work with the team to own the  development and uptime of Dialpad’s proprietary near real-time ML inference system, a large-scale distributed system built by leveraging technologies like Kubernetes, Redis, event-driven message bus systems, modern asynchronous Python, and a plethora of Open Source technologies.  You’ll contribute directly to powering Dialpad’s Ai products at scale, working closely alongside the Data Science teams to unleash Ai features that work for our customers. 

This position reports to our VP of AI Engineering and has the opportunity to be based in Buenos Aires, Argentina Office, or Fully Remote within the time zones of GMT-8 to GMT-3.

What you’ll do 

  • Work primarily with fully asynchronous modern Python, and Cython 
  • Support the deployment of our AI Models and develop innovative solutions to that process.
  • Author and review PRs for code changes, and RFCs for more major system changes
  • Deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD Systems
  • Use and make contributions to Open Source technologies, maintaining our own Open Source codebases 
  • Work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems which are fault tolerant and highly scalable
  • Build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack
  • Share and explore knowledge and findings with teammates frecuently through hosting or attending learning sessions with cross-functional teams

Skills you’ll bring

  • Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience
  • Strong fundamentals in software engineering and computer science
  • Experience working on a distributed teams
  • Strong background working with one or more dynamically typed programming language(s)
  • Enjoyment of efficient evaluation of a problem space and finding the right tool for the job
  • Measure amp; monitor everything ensuring stability, redundancy, and runtime
  • Make data-driven decisions - Measure twice, cut once
  • Enjoy learning from your experiences and sharing your knowledge with your team
  • Work on diverse problems across different systems
  • Appreciate code and system maintainability, and support continuous improvement

Bonus points for experience with:

  • The Python ecosystem
  • Cloud providers such as Google Cloud Platform or AWS
  • Git or other version control systems
  • Relational and/or non-relational database systems, Pub/Sub, Messaging Systems
  • Building and managing batch or streaming data processing pipelines, ETLs

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6981545002
View More Show Me The Details
Oct 27, 2023
Software Engineer II - Bangalore
Dialpad - Bangalore

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role

We are seeking a talented Fullstack  Software Engineer to help build and maintain our customer and partner facing tooling, automated workflows and administrative features for various products amp; services in our ecosystem. You will be responsible for designing, developing, and testing new features and improvements to our existing tooling and admin features. You will work closely with product managers, UX designers, backend developers, and other engineers to deliver a world-class communications platform to our users. 

What you’ll do [i,e., Responsibilities]

  • Design and implement new features and enhancements to Dialpad's tooling and admin features.
  • Build and maintain partner portals, which allow third-party organizations to manage their own Dialpad accounts and services.
  • Develop automated workflows to support the growing needs of customer support and ensure smooth operations.
  • Work with other engineers to ensure the scalability, performance, and reliability of the platform.
  • Collaborate with UX designers and product managers to define and refine requirements for new features.
  • Write high-quality, maintainable, and testable code using modern software development practices.
  • Work in an agile development environment with a focus on continuous integration and delivery.
  • Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
  • Troubleshoot and debug issues with existing features, as needed.
  • Stay up-to-date with the latest frontend technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
  • Pay close attention to detail and code quality to ensure that our web applications are performant, scalable, and maintainable.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Ensure that features are shipped on-time and with the highest quality.

Skills you’ll bring [i,e., Qualifications]

  • 2- 5 years of experience in frontend software engineering, preferred previous experience building web based tooling and support applications
  • Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc
  • Experience with building reusable and modular components.
  • Attention to detail and a focus on code quality and maintainability.
  • Experience with mentoring junior engineers and helping them grow their skills.
  • Experience with RESTful APIs and GraphQL schemas.
  • Experience with Agile development methodologies.
  • Ability to write clean, modular, and maintainable code.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services


Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6665504002
View More Show Me The Details
Oct 27, 2023
Senior Software Engineer, Backend, Call Features -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team
The Product Engineering, Call Features team is focused on the control of the call and provides a stable platform for the Talk and Contact Center applications to be built on top of. An interface between Product Engineering applications like Talk (Phones, departments) Contact Center (call centers, coaching teams, sales centers), and the Telephony platform (bare metal, SIP, media transport), Call Features provide important features such as fan-outs to member of a department, queuing logic for inbound call centers, routing of calls via IVRs or Voice, local presence enabling dialing out from the local area code of the call recipient, Coaching Teams for listening in and live mentorship, monitoring, and more.

The backend engineering work of the Call Features team is central to complex debugging of a distributed system using Google App Engine logging and custom tooling and is critical to Dialpad managing a high volume of concurrent calls. 

Your role
As a senior software engineer, you will be owning the roadmap of some high-impact call features components like transfers and call parking. This involves working with the various technical and nontechnical stakeholders when coming up with new features for these components, identifying areas of improvement, and prioritizing a combination of feature-related and engineering work with a roadmap that has at least a year's worth of milestones.

What you’ll do [i,e., Responsibilities]

  • Manage your time and drive the technical roadmap for your feature areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Architect systems that scale well both vertically and horizontally.
  • Monitor and tune services to handle ever-growing traffic with 100% availability!

Skills you’ll bring [i,e., Qualifications]

  • Bachelor's degree in Software Engineering  or equivalent practical experience.
  • 6+ years of software development experience. 
  • Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining
  • Deep experience with cloud deployed solutions 
  • Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc. 
  • Expertise in at least one of the above languages.

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

 

#LI-RV1

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6305287002
View More Show Me The Details
Oct 26, 2023
Software Engineer, AI Core -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Ai Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to produce The Good Ai. In this role, you’ll leverage and acquire a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps and Data Engineering to deliver functionality essential to powering Dialpad’s Ai products.

Your role

As a Software Engineer–Ai Core, you’ll work with the team to own the  development and uptime of Dialpad’s proprietary near real-time ML inference system, a large-scale distributed system built by leveraging technologies like Kubernetes, Redis, event-driven message bus systems, modern asynchronous Python, and a plethora of Open Source technologies.  You’ll contribute directly to powering Dialpad’s Ai products at scale, working closely alongside the Data Science teams to unleash Ai features that work for our customers. 

This position reports to our VP of AI Engineering and has the opportunity to be based in Buenos Aires, Argentina Office, or Fully Remote within the time zones of GMT-8 to GMT-3.

What you’ll do 

  • Work primarily with fully asynchronous modern Python, and Cython 
  • Support the deployment of our AI Models and develop innovative solutions to that process.
  • Author and review PRs for code changes, and RFCs for more major system changes
  • Deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD Systems
  • Use and make contributions to Open Source technologies, maintaining our own Open Source codebases 
  • Work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems which are fault tolerant and highly scalable
  • Build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack
  • Share and explore knowledge and findings with teammates frecuently through hosting or attending learning sessions with cross-functional teams

Skills you’ll bring

  • Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience
  • Strong fundamentals in software engineering and computer science
  • Experience working on a distributed teams
  • Strong background working with one or more dynamically typed programming language(s)
  • Enjoyment of efficient evaluation of a problem space and finding the right tool for the job
  • Measure amp; monitor everything ensuring stability, redundancy, and runtime
  • Make data-driven decisions - Measure twice, cut once
  • Enjoy learning from your experiences and sharing your knowledge with your team
  • Work on diverse problems across different systems
  • Appreciate code and system maintainability, and support continuous improvement

Bonus points for experience with:

  • The Python ecosystem
  • Cloud providers such as Google Cloud Platform or AWS
  • Git or other version control systems
  • Relational and/or non-relational database systems, Pub/Sub, Messaging Systems
  • Building and managing batch or streaming data processing pipelines, ETLs

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6665504002
View More Show Me The Details
Oct 25, 2023
Customer Success Manager, Mid-Market - Denver
Dialpad - Denver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,  and communicating performance metrics and insights. 
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

In your first 30 days: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days: 

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Customer Success, and you geek out on exchanging best practices and tips with your team. 

Skills you will bring

  • Minimum 3-4 years experience working at a SaaS company
  • Experience working with and general knowledge of Telecommunications and Contact Center space
  • Experience and comfort interacting with and influencing C-level executives
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
  • Ability to work cross departmentally
  • Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
  • Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
  • Willingness to travel to customer locations 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Colorado Salary Range
$90,200 mdash;$111,266 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6657416002
View More Show Me The Details
Oct 25, 2023
Voice Engineering Manager -
Velocity -


General Summary:

Seeking a hands-on and functional Manager of Voice Engineering, with a strong background in analog and digital voice systems to lead our Voice Engineering team. This team delivers exceptional Voice-over-IP services and solutions to our customers nationally. This position reports to our Vice President of Information Technology and has direct reports. This role will be responsible for ensuring their team is trained, motivated, and able to meet the ever-changing needs of our customers.

 

Velocity, A Managed Solutions Company, operates many diverse and vendor agnostic platforms nationally. The incumbent in this role will be responsible for quickly understanding and operating on these platforms, using existing documentation and independent discovery of the environments, as needed.   

 

This position is remote, with preference given to candidates near Holland, OH, or Mooresville, NC.

 

Principal Duties and Responsibilities:
  • Lead, inspire, and manage a team of voice engineers
  • Supervise daily operations and performance of the Voice Engineering team
  • Collaborate with product, architecture, and operations teams to develop and ensure designs are aligned with the current and future needs of our customers, technology, and security requirements
  • Develop measurable goals and performance metrics to articulate team success
  • Provide expertise in voice technologies delivering carrier-grade services
  • Coordinate and provide oversight to external carriers and third-party vendors
  • Design, implement, and operate open-source voice platforms, call management systems, and IVRs in highly available geographically diverse environments
  • Ensure that security improvements are successfully implemented and monitored
  • Assist in developing and maintaining hardware life cycle management methodologies
  • Review and provide guidance for operational documentation
  • This position is responsible for a 24x7 operation and may provide support off hours, as needed
  • Other duties and responsibilities, as assigned
  • This position may require occasional travel

Knowledge, Skills and Abilities Required:
  • 4+ years’ experience implementing, troubleshooting, and maintaining VoIP systems
  • 10+ years of progressive professional experience and leadership
  • Demonstrated knowledge with telephone networks – POTS and VoIP
  • Demonstrated knowledge working in Linux-based open-source environments and platforms
  • Demonstrated knowledge with telephony standards and protocols – H.323, MGCP, ISDN, SIP, RTP
  • Demonstrated knowledge with IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.)
  • Demonstrated knowledge programming and scripting (BASH / Python / JavaScript / PHP)
  • Strong technical, leadership, and communication skills
  • Demonstrate the ability to lead complex projects in a cross functional team environment
  • Demonstrate the ability to articulate ideas to both technical and non-technical audiences
  • Ability to hear ordinary conversations and phone communications

Qualifications, Experience and Education:
  • Required — Bachelor’s degree in technology or equivalent technical experience (5-years)
  • Required — Experience with open-source voice technology (e.g. Asterisk, FreeSWITCH, FreePBX, OpenSIPS, Kamailio) 
  • Preferred — Experience in hospitality or service provider networks
  • Preferred — Industry relevant training and certifications — CCNA, CCNP, CCIE, dCAA, dCAP, etc.


Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78839e89b7fb2e0189fa0ec44340b2&source=&lang=en
View More Show Me The Details
Oct 24, 2023
Machine Learning Engineer - Conversational AI (LATM - Remote) - Brazil
Telnyx - Brazil


About Telnyx


Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a

private, global, multi-cloud IP network

, to bringing

hyperlocal edge

technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.



We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.



Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.


The Role


As a Machine Learning Engineer - Conversational AI, you will play a crucial role in the development and deployment of our Conversational AI applications. Your primary responsibility will be to integrate open source AI tools and technologies to create engaging, natural, and efficient interactions between our AI systems and human users, leveraging features such as speech-to-text and text-to-speech.

Responsibilities

  • Collaborate with cross-functional teams to design and develop Conversational AI applications that meet user needs and expectations.
  • Integrate open source AI tools and libraries to build scalable and efficient Conversational AI systems.
  • Develop and maintain speech-to-text and text-to-speech functionality for a seamless user experience.
  • Utilize Ray Distributed Computing to optimize AI model training and deployment.
  • Implement Python software development best practices to ensure the reliability and performance of AI systems.
  • Continuously research and stay up-to-date with the latest AI advancements and incorporate them into the projects.
  • Troubleshoot and resolve technical issues related to AI tools and systems.
  • Participate in code reviews and contribute to the improvement of code quality and standards.
  • Collaborate with AI researchers and data scientists to refine and enhance AI models.
  • Document technical specifications, processes, and project updates.

Qualifications

  • A degree in Computer Science, Machine Learning, or a related field 
  • Experience with Ray Distributed Computing, including expertise in Ray Core, Ray Serve, and Ray Train.
  • Strong proficiency in Python software development.
  • General experience with AI tools and technologies, especially in developing Conversational AI applications.
  • Familiarity with open source AI libraries and frameworks.
  • Solid understanding of machine learning concepts and techniques.
  • Strong problem-solving skills and the ability to work independently and as part of a team.
  • Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
  • Strong commitment to staying updated with emerging AI trends and technologies.
  • Familiarity with programming in Elixir, C/C++ or Go are a plus.

#LI-REMOTE
#LI-KG1


Bring Your Authentic Self to Telnyx


Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 



We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 



You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?


Source: https://boards.greenhouse.io/telnyx54/jobs/5785266003
View More Show Me The Details
Oct 24, 2023
Sr. Account Executive, Mid-Market - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sr. Account Executive, Mid Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s Mid Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your Role

As a Sr. Account Executive, Mid Market you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a medium sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

This position reports to a Mid Market Sales Manager.

What you’ll do 

  • Own the entire sales process, including converting leads into workable pipeline
  • Build strategic outbounding campaigns and sequencing to source your own opportunities
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring 

  • 3-5 years of sales experience in an ever-changing environment  
  • Experience in managing amp; closing strategic deal cycles that include multiple business units and stakeholders
  • Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5827424002
View More Show Me The Details
Oct 23, 2023
Sales Specialist, VSB -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Instrumental in growing and retaining our VSB (very-small business) customer base, our VSB Sales Team delights and excites our VSB customers by helping them start a Dialpad account. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first touchpoints with Dialpad.

Dialpad’s VSB team plays an essential role in the Sales Organization. This team partners closely with Support, Marketing, and other Sales teams to constantly improve the customer experience.

Your Role

Dialpad’s VSB Sales Specialists will help future customers start a Dialpad account. In this role, you’ll combine your ability to help people, actively listen to their problems/needs, and match how Dialpad can solve their problems uniquely, so they stay a Dialpad customer for a long time.

This position reports to our Manager, VSB Sales Philippines and has the opportunity to be based in our Manilla/Remote Office. Preferred working hours are 8AM-5PM PST, remote position

What you’ll do

  • Own new logos acquisition, lead to opportunity conversion, opportunity to sales won and team revenue targets 
  • Make an impact with our customers as you will be their first point of contact
  • Partner with Billing, Support, Marketing, and other sales teams to bring forth the best customer experience possible
  • Research and keep up to date with product changes that will benefit your customers
  • You’ll get first hand experience on a full sales cycle (from initial interest to closed-won deals)
  • You’ll be the first point of contact for our Sales Lines and Live Chat, speaking with people predominantly in North America, some at times, all over the world!
  • You’ll help our future customers sign up for an account and work with them to set them up for success

Skills you’ll bring 

  • Bachelor's degree or equivalent experience (Business Administration is preferred but not required)
  • Ability to read, write, and speak english fluently
  • Previous experience in sales, preferably in Saas
  • High level of emotional IQ
  • A high level of energy and willingness to learn!
  • Experience with Salesforce, VoIP industry, and Outreach preferred by not required
  • Experience with G-suite

Who you are

You’re someone who is looking to jumpstart their career in SaaS Sales at a company that’s unique and growing. You’re a highly intelligent and motivated contributor who isn’t afraid of getting your hands dirty and is looking to work with like minded teammates. You’re scrappy and solutions oriented. You have some experience in customer facing roles or have a killer academic background that’s paved the way for this next step. 

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6948733002
View More Show Me The Details
Oct 19, 2023
Senior Software Engineer, Backend, Call Features -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team
The Product Engineering, Call Features team is focused on the control of the call and provides a stable platform for the Talk and Contact Center applications to be built on top of. An interface between Product Engineering applications like Talk (Phones, departments) Contact Center (call centers, coaching teams, sales centers), and the Telephony platform (bare metal, SIP, media transport), Call Features provide important features such as fan-outs to member of a department, queuing logic for inbound call centers, routing of calls via IVRs or Voice, local presence enabling dialing out from the local area code of the call recipient, Coaching Teams for listening in and live mentorship, monitoring, and more.

The backend engineering work of the Call Features team is central to complex debugging of a distributed system using Google App Engine logging and custom tooling and is critical to Dialpad managing a high volume of concurrent calls. 

Your role
As a senior software engineer, you will be owning the roadmap of some high-impact call features components like transfers and call parking. This involves working with the various technical and nontechnical stakeholders when coming up with new features for these components, identifying areas of improvement, and prioritizing a combination of feature-related and engineering work with a roadmap that has at least a year's worth of milestones.

What you’ll do [i,e., Responsibilities]

  • Manage your time and drive the technical roadmap for your feature areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Architect systems that scale well both vertically and horizontally.
  • Monitor and tune services to handle ever-growing traffic with 100% availability!

Skills you’ll bring [i,e., Qualifications]

  • Bachelor's degree in Software Engineering  or equivalent practical experience.
  • 6+ years of software development experience. 
  • Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining
  • Deep experience with cloud deployed solutions 
  • Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc. 
  • Expertise in at least one of the above languages.

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6841134002
View More Show Me The Details
Oct 19, 2023
Senior Sales Development Representative, Enterprise - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Senior Sales Development Representative, Enterprise will contribute to our Enterprise Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Enterprise Account Executives. 

Dialpad’s Sales Development team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.

Your Role

As a Senior Sales Development Representative, Enterprise, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You’ll work closely with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also help create prospecting lists for target accounts and key decision makers and reach out to them using all communication channels (phone, email and social media). In addition, you’ll bring your confidence, motivation and love of winning to hone your craft and launch yourself into a successful sales career!

This position reports to our Head of Global Business Development and is based in our Austin, TX or Tempe, AZ Offices.

What you’ll do

  • Learn to navigate through sales tools such as SFDC, ZoomInfo, Outreach, Sales Navigator and Dialpad
  • Act as an Advisor/Consultant to initiate enterprise sales cycles
  • Initiate high level Discovery calls with Senior level decision makers
  • Adhere to team KPI metrics and prospecting standards
  • Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities
  • Research target accounts and key stakeholders in your territory

Skills you’ll bring

  • 2+ years experience working in a professional environment, outbounding into the enterprise segment preferably in SaaS sales
  • Efficient, organized and detail-oriented
  • Highly motivated and committed to achieving success
  • Humility, integrity and coachability are a must. We take great pride in our work culture and people are our priority.

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6981204002
View More Show Me The Details
Oct 19, 2023
Account Executive, SMB - Phoenix
Dialpad - Phoenix

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Account Executive, SMB will solve tangible client obstacles by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s SMB Sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with Sales Engineers, Sales Managers and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your role

As an Account Executive, SMB you’ll own the complete sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex, communications problems felt by everyone around the world.

This in office position reports to our SMB Sales Manager and is based in our Tempe, AZ office.

What you’ll do  

  • Own the entire sales process, inclusive of working leads and generating pipeline
  • Build talk tracks to align with specific client use cases
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring  

  • 1-2 years of sales experience in an ever-changing environment  
  • Experience in Salesforce, Outreach, Clari amp; Highspot
  • Preferred expertise in SaaS Sales

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6735331002
View More Show Me The Details
Oct 19, 2023
Director, Growth Content - San Ramon
Dialpad - San Ramon

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

The Head of Growth Content is a key leader in Dialpad’s marketing organization, driving organic growth through epic storytelling and content creation that educates and inspires the future of our industry. The leader will manage a team that develops content,  customer stories, infographics, digital video content, and other editorial assets. Our ideal candidate is both creatively motivated and operationally skilled and has a track record of delivering on revenue and user growth goals, and as a passionate people leader, is committed to developing a high-performing team of editors, content creators, and SEO experts alike.

You’ll craft compelling narratives about Dialpad’s products and programs, and their impact on small businesses, upmarket industries and tailor them to specific audiences and channels. Collaborating with cross-functional teams, external partners, and creative agencies all around the world, you will identify opportunities to source, create, and share content that supports founders and our brand.

You are a master at story-telling structures, content mediums, and styles that have evolved dramatically in the past 5-10 years, and have figured out new ways to combine editorial, interactive content, and video and visual mediums in new ways to deliver engaging stories. 

What you’ll do

  • Define and execute our  content strategy to cover all aspects of the customer journey from awareness to post-purchase for SMB and upmarket audiences
  • Scale our content studio and production capability, develop raw talent. We have amazing writers, designers – and we need to continue to create compelling opportunities for the team to grow and develop. 
  • Partner with the demand gen team to ensure our content distribution strategy  is tied to pipe, revenue generation, and outcomes. 
  • Provide strategic direction and editorial guidance for content and messaging in external communication channels, including web, blog, social, video and email marketing.
  • Collaborates across functions and teams to develop and deliver an effective content marketing strategy and editorial plan aligned with short-term and long-term marketing targets.
  • The right candidate will play a critical role in the next phase of Dialpad’s global growth by establishing the company as a content destination.
  • Develop an understanding of our audience segments to tailor content strategies accordingly.
  • Integrate content programs with brand campaigns to drive demand.
  • Lead and manage a team to develop new, engaging content across all mediums, ensuring that messaging is valued, relevant, concise, visually compelling, and channel-friendly.
  • Develop a functional content calendar that spans our core industries and lines of business.
  • Develop standards, systems, and best practices (human and technological) for content creation, distribution, and maintenance.
  • Manage editorial governance so that content is consistent with our brand voice, style, and tone.
    Leverage customer amp; market data to develop content themes and execute the plan to develop assets that educate our customers and lead to critical behavioral metrics.

Skills you’ll bring

  • 10+ years of content marketing experience, with particular experience in leading content strategy, editorial, and production teams for a top tier B2B or B2C company
  • Bachelor's degree in English, Journalism, Public Relations or related communications field. MBA in marketing a bonus.
  • Track record of delivering on organic growth goals (revenue, user growth)
  •  Cross-functional leadership to influence without authority and take a vision from strategy to execution
  • Confidence in communication and presentation to all levels of the organization, up to C-team
  • Start-up mentality with the expertise of seasoned media executives.
  • Audience development and subscription strategies.
  • Skilled at long-form content creation and real-time (live) content creation and distribution tactics.
  • Passion for emerging media trends and technology.
  • Deep understanding of digital and social media metrics.
  • Actively coach, mentor, and manage the team.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$167,750 mdash;$207,083 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6932948002
View More Show Me The Details
Oct 19, 2023
Director, Growth Content - San Ramon
Dialpad - San Ramon

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

The Head of Growth Content is a key leader in Dialpad’s marketing organization, driving organic growth through epic storytelling and content creation that educates and inspires the future of our industry. The leader will manage a team that develops content,  customer stories, infographics, digital video content, and other editorial assets. Our ideal candidate is both creatively motivated and operationally skilled and has a track record of delivering on revenue and user growth goals, and as a passionate people leader, is committed to developing a high-performing team of editors, content creators, and SEO experts alike.

You’ll craft compelling narratives about Dialpad’s products and programs, and their impact on small businesses, upmarket industries and tailor them to specific audiences and channels. Collaborating with cross-functional teams, external partners, and creative agencies all around the world, you will identify opportunities to source, create, and share content that supports founders and our brand.

You are a master at story-telling structures, content mediums, and styles that have evolved dramatically in the past 5-10 years, and have figured out new ways to combine editorial, interactive content, and video and visual mediums in new ways to deliver engaging stories. 

What you’ll do

  • Define and execute our  content strategy to cover all aspects of the customer journey from awareness to post-purchase for SMB and upmarket audiences
  • Scale our content studio and production capability, develop raw talent. We have amazing writers, designers – and we need to continue to create compelling opportunities for the team to grow and develop. 
  • Partner with the demand gen team to ensure our content distribution strategy  is tied to pipe, revenue generation, and outcomes. 
  • Provide strategic direction and editorial guidance for content and messaging in external communication channels, including web, blog, social, video and email marketing.
  • Collaborates across functions and teams to develop and deliver an effective content marketing strategy and editorial plan aligned with short-term and long-term marketing targets.
  • The right candidate will play a critical role in the next phase of Dialpad’s global growth by establishing the company as a content destination.
  • Develop an understanding of our audience segments to tailor content strategies accordingly.
  • Integrate content programs with brand campaigns to drive demand.
  • Lead and manage a team to develop new, engaging content across all mediums, ensuring that messaging is valued, relevant, concise, visually compelling, and channel-friendly.
  • Develop a functional content calendar that spans our core industries and lines of business.
  • Develop standards, systems, and best practices (human and technological) for content creation, distribution, and maintenance.
  • Manage editorial governance so that content is consistent with our brand voice, style, and tone.
    Leverage customer amp; market data to develop content themes and execute the plan to develop assets that educate our customers and lead to critical behavioral metrics.

Skills you’ll bring

  • 10+ years of content marketing experience, with particular experience in leading content strategy, editorial, and production teams for a top tier B2B or B2C company
  • Bachelor's degree in English, Journalism, Public Relations or related communications field. MBA in marketing a bonus.
  • Track record of delivering on organic growth goals (revenue, user growth)
  •  Cross-functional leadership to influence without authority and take a vision from strategy to execution
  • Confidence in communication and presentation to all levels of the organization, up to C-team
  • Start-up mentality with the expertise of seasoned media executives.
  • Audience development and subscription strategies.
  • Skilled at long-form content creation and real-time (live) content creation and distribution tactics.
  • Passion for emerging media trends and technology.
  • Deep understanding of digital and social media metrics.
  • Actively coach, mentor, and manage the team.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$167,750 mdash;$207,083 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6936114002
View More Show Me The Details
Oct 17, 2023
Implementation Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team aligns closely with Sales, Customer Success and Support to constantly improve our product deployment and change management process.

Your role

As an Implementation Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area, and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated by helping our customers achieve their desired objectives with buying into our advanced AI-powered products.

Your combined problem solving skills, relationship-building skills, and communication skills will be crucial in hearing our customer pain points and understand where our product can meet them.

What you'll do

  • Facilitate onboarding deployment for new customers and products purchased
  • Host end-user and admin training sessions for customers to get them educated on Dialpad products and assist with change management
  • Provide detailed walkthrough and train new customers with implementation and portal setup
  • Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others and resolving customer issues though discovery and replication
  • Drive customers to implement best practices
  • Clearly communicate product configuration set up requirements and expectations with customers
  • Act as the customers escalation point for any onboarding related issues
  • Work on ad-hoc tasks as necessary

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team. 

Skills you'll bring

  • At least 2-3 years of working experience in Customer Onboarding, Software Implementation and Account Management
  • Basic Knowledge on VOIP, networking, routers and modems
  • Experience configuring, updating and supporting VOIP solutions is a plus
  • Preferable with experience in chat, handling multiple windows
  • Excellent English communication skills
  • Strong customer service orientation
  • Ability to work independently with minimal management guidelines
  • Organized, detail oriented and self-motivated

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6932948002
View More Show Me The Details
Oct 13, 2023
Sr. Account Executive, Mid-Market -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sr. Account Executive, Mid Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s Mid Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your Role

As a Sr. Account Executive, Mid Market you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a medium sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

This position reports to a Mid Market Sales Manager. 

What you’ll do 

  • Own the entire sales process, including converting leads into workable pipeline
  • Build strategic outbounding campaigns and sequencing to source your own opportunities
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring 

  • 3-5 years of sales experience in an ever-changing environment  
  • Experience in managing amp; closing strategic deal cycles that include multiple business units and stakeholders
  • Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$100,000 mdash;$100,000 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6956514002
View More Show Me The Details
Oct 12, 2023
Team Lead, VSB -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, VSB, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: Discover Dialpad

  • You’ll work closely with a current VSB Leader to get up to speed on current reporting process, workflows, systems and data sets 
  • You’ll cultivate relationships with Global Sales, Marketing, and Recruiting teams to understand strategy and goals
  • You’ll become an expert in our key Sales systems: Salesforce, Outreach, Domo, amp; Highspot
  • You’ll collaborate with YOUR sales team and assess their feedback on what to start, stop, and continue in order to accelerate business growth
  • You’ll shadow sales reps workflow and discovery, demo, and set up calls, and develop your own Dialpad storyline 
  • By the end of your first month, you’ll know where to go to find answers to your questions, who to engage when you identify opportunity areas, and how to implement those solutions into action. 

In your first 60 days: Be a contributor

  • You’ll implement systems and processes that optimize for efficiency amp; effectiveness in achieving sales team goals
  • You’ll develop weekly cadence with your sales reps to coach and discuss deal strategy, forecasts, and personal amp; professional development
  • You’ll build out persona, industry, and/or use case best practices designed to develop an adaptable, customer-centric sales team 
  • You’ll be able to provide recommendations for sales process and system improvements that up-levels Global Sales org 

By 90 days: Be a leader

  • Working with a current VSB Leader, you’ll identify, interview, and onboard new reps that possess Dialpad culture/values, a history of consistent sales success, and a growth mindset
  • You’ll forecast and quantify our gaps, risks, and opportunities to support our Sales and recruiting strategy as we grow
  • You’ll recommend operational changes that can drive increased performance. You’ll generate business hypotheses of what drove those recommendations
  • You’ll be an expert in updating the Team’s Dashboards, know our process inside and out and be an expert in all things VSB

Who you are

You bring your authentic self to work each day and embrace unique qualities, traits, and skills that make you who you are. You lead from a place of curiosity - seek to comprehend others perspectives, proactively unwind complexities into simple solutions, and challenge the status quo. You’re a compassionate leader who prioritizes the personal amp; professional well-being of your team. You do the right thing, even when no one is watching - you are a Dialer.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6911897002
View More Show Me The Details
Oct 12, 2023
WebRTC Engineer (Fully Remote) - Brazil
Telnyx - Brazil


About Telnyx


Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a

private, global, multi-cloud IP network

, to bringing

hyperlocal edge

technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.



We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.



Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.


As a WebRTC Engineer you understand how the Telnyx WebRTC platform works as a whole, while also being able to identify each underlying service and its purpose, proxies, back-to-back-user agents, SDK clients, push notification services, etc. You use this knowledge plus your experience working with WebRTC technologies to design new features and guide software developers on their implementation. You assist other teams by triaging escalated issues and then working with all the involved parties until they are resolved. You are the subject matter expert for all topics that are WebRTC related, and when you don't know the answer you will know who to ask.
You work with users around the globe, where you help by solving their communications challenges. You’ll also get to work with other engineers to build delightful features that span various parts of the system, as well as our business, sales, and operations teams to understand and solve our users’ pain points.


We’re looking for people with a strong background in WebRTC technologies and interest in building successful products or systems; you’re comfortable in dealing with lots of moving pieces; you have exquisite attention to detail; and you’re comfortable learning new technologies and systems.


In This Role You Will
  • Understand how all WebRTC services work and how they are integrated to the platform.
  • Handle level 3 troubleshooting escalations and triaging.
  • Analyze traffic patterns and identify issues and anomalies.
  • React to critical alerts in order to rapidly return to a full-service state.
  • Troubleshoot and resolve voice and network protocol communication issues.
  • Interface with partner organizations for interconnections and expansions.
  • Design, build, test, deploy and maintain monitoring, alerting, QA and logging tools for WebRTC applications.
  • Coordinate system maintenance and deployment events.

You May Be A Fit For This Role If You Have

  • A degree in Computer Science, Information Technology, Telecommunications or similar.
  • Experience with open source WebRTC technologies such as Janus, Verto, Pion, SIP.js.
  • Strong understanding of IP telephony (VoIP), TCP/IP Networks and related protocols (SIP, RTP, RTCP, ISUP, TLS, STUN, TURN, WebRTC).
  • Experience with Open Source VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine and open source tools such as Wireshark, sngrep and Homer.
  • Experience with Linux, Open Source tools and shell scripting.
  • Experience with containers and automation/orchestration tools such as Docker, Ansible, Jenkins, Kubernetes.
  • Familiarity with programming in Python, Elixir, C/C++ or Go are a plus.

#LI-LS1
#LI-REMOTE


Bring Your Authentic Self to Telnyx


Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 



We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 



You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?


Source: https://boards.greenhouse.io/telnyx54/jobs/5762402003
View More Show Me The Details
Oct 11, 2023
Wireless Cloud Engineer - (FOSS) (Fully Remote) - Turkey
Telnyx - Turkey


About Telnyx


Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a

private, global, multi-cloud IP network

, to bringing

hyperlocal edge

technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.



We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.



Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.


About you
  • We are looking for a Mobile Telecoms professional with a passion for the industry and its opportunities, particularly in the IoT market. You are intimately familiar with 3GPP specifications and have kept up to date with new and upcoming technologies across the SIM, RAN and Core. You are an excellent problem solver with a strong bias for collaboration and rapid, iterative development.

The opportunity

The opportunity is within the Core Wireless team which is responsible for the design, development, deployment and maintenance of all mobile network infrastructure elements.

Your responsibilities will include:
  • Virtualised Packet Core design and implementation with a focus on IMS services.
  • IMS solution design and implementation
  • Roaming integration for VoLTE with partners
  • Liaising with equipment vendors to ensure VoLTE carrier settings are available on handsets
  • Liaising with SIM manufacturer to ensure all necesary settings are applied correctly to support VoLTE, VoWifi and IP-SMS

Who we’re looking for
  • A deep understanding of Mobile protocols and interfaces
  • Experience in the design and implementation of commercial IoT/M2M solutions
  • Experience in the design and deployment of IMS services from the ground up particularly in roaming senarios
  • Direct experience in the deployment of Open5GS components
  • E2E understanding of and experience with IMS call flows for VoLTE, VoWifi and IP-SMS
  • Experience in making code contributions to the Telco OpenSource community

Bonus points for
  • K8s,AWS EC2, Virtual Networking, Python and Go experience a plus.

LI-REMOTE

LI-KG1


Bring Your Authentic Self to Telnyx


Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 



We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 



You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?


Source: https://boards.greenhouse.io/telnyx54/jobs/5587877003
View More Show Me The Details
Oct 11, 2023
Customer Success Manager, Mid-Market - Denver
Dialpad - Denver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,  and communicating performance metrics and insights. 
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

In your first 30 days: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days: 

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Customer Success, and you geek out on exchanging best practices and tips with your team. 

Skills you will bring

  • Minimum 3-4 years experience working at a SaaS company
  • Experience working with and general knowledge of Telecommunications and Contact Center space
  • Experience and comfort interacting with and influencing C-level executives
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
  • Ability to work cross departmentally
  • Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
  • Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
  • Willingness to travel to customer locations 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Colorado Salary Range
$70,800 mdash;$87,334 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6859961002
View More Show Me The Details
Oct 10, 2023
Information Security Engineer - Kitchener
Dialpad - Kitchener

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

If you enjoy tackling complex technological challenges, then our corporate security team under our Business Technology group may be the team for you! We provide creative solutions to help our employees be productive and secure from anywhere. We help deliver industry leading security services to protect internal systems, company, and customer data.

Your role

We are hiring for an Information Security Engineer to join our team. Dialpad is looking for an individual that has a passion for information security and has a strong learning mindset. This is a hands-on technical role where you will be working with various applications and technologies. You will work closely with our IT and Security teams on cross-functional projects.

This position reports to our Information Security Services Lead and has the opportunity to be based out of Canada and is remote-work friendly.

What you’ll do

  • Deploy and manage tools to secure and monitor our corporate systems
  • Integrate applications into our access management system for single sign-on and user provisioning
  • Recommend solutions to enhance the security posture of our corporate systems 
  • Respond to security incidents and investigate their root causes
  • Stay up-to-date on the latest security threats and trends
  • Automate onboarding, offboarding, and business processes using automation platforms/APIs
  • Participate in an on-call rotation for our security intake process
  • Build relationships with key stakeholders in IT, Security, Engineering, People Ops, Finance, and Business Operations teams
  • Be involved in key initiatives around Identity and Access Management (IAM), Endpoint Security, Change Management, and Service Management

Skills you’ll bring

  • 3+ years of technical work experience in an information security or security-focused IT role
  • Knowledge of security best practises and principles
  • Working experience of security technologies in areas of: Identity and Access Management (IAM), Endpoint Protection, Email Security, Patch Management, SIEM, etc.
  • Knowledge of SAML SSO, OIDC, and SCIM protocols
  • Experience deploying and administering corporate security and identity management platforms
  • Experience with macOS and Windows endpoint security and hardening
  • Passion for continuous learning and helping others
  • Ability to dive into technical challenges and get hands-on with technology solutions
  • Strong communication, technical and analytical skills

As a bonus

  • Experience working with REST APIs and no-code platforms
  • Experience with zero-trust access models and have implemented solutions to support zero-trust within modern cloud companies
  • Experience with EDR and ZTNA platforms
  • Experience with MDM platforms
  • Previous experience working with SaaS enterprise companies, or communication providers
  • Knowledge of FIDO2/WebAuthn and passwordless authentication
  • Industry certifications such as a CISSP, SSCP, or Security+
  • Post-secondary education in information security, technology or a related field

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6932948002
View More Show Me The Details
Oct 10, 2023
Sales Specialist, VSB -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Instrumental in growing and retaining our VSB (very-small business) customer base, our VSB Sales Team delights and excites our VSB customers by helping them start a Dialpad account. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first touchpoints with Dialpad.

Dialpad’s VSB team plays an essential role in the Sales Organization. This team partners closely with Support, Marketing, and other Sales teams to constantly improve the customer experience.

Your Role

Dialpad’s VSB Sales Specialists will help future customers start a Dialpad account. In this role, you’ll combine your ability to help people, actively listen to their problems/needs, and match how Dialpad can solve their problems uniquely, so they stay a Dialpad customer for a long time.

This position reports to our Manager, VSB Sales Philippines and has the opportunity to be based in our Manilla/Remote Office. Preferred working hours are 8AM-5PM PST, remote position

What you’ll do

  • Own new logos acquisition, lead to opportunity conversion, opportunity to sales won and team revenue targets 
  • Make an impact with our customers as you will be their first point of contact
  • Partner with Billing, Support, Marketing, and other sales teams to bring forth the best customer experience possible
  • Research and keep up to date with product changes that will benefit your customers
  • You’ll get first hand experience on a full sales cycle (from initial interest to closed-won deals)
  • You’ll be the first point of contact for our Sales Lines and Live Chat, speaking with people predominantly in North America, some at times, all over the world!
  • You’ll help our future customers sign up for an account and work with them to set them up for success

Skills you’ll bring 

  • Bachelor's degree or equivalent experience (Business Administration is preferred but not required)
  • Ability to read, write, and speak english fluently
  • Previous experience in sales or customer service
  • High level of emotional IQ
  • A high level of energy and willingness to learn!
  • Experience with Salesforce, VoIP industry, and Outreach preferred by not required
  • Experience with G-suite

Who you are

You’re someone who is looking to jumpstart their career in SaaS Sales at a company that’s unique and growing. You’re a highly intelligent and motivated contributor who isn’t afraid of getting your hands dirty and is looking to work with like minded teammates. You’re scrappy and solutions oriented. You have some experience in customer facing roles or have a killer academic background that’s paved the way for this next step. 

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6915878002
View More Show Me The Details
Oct 9, 2023
Sales Development Representative - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives. 

Dialpad’s Sales Development Representative team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.

Your Role

As a Sales Development Representative, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You’ll work closely with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also help create prospecting lists for target accounts and key decision makers and reach out to them using all communication channels (phone, email and social media). In addition, you’ll bring your confidence, motivation and love of winning to hone your craft and launch yourself into a successful sales career!

This position reports to our Sales Development Manager and is based in our Austin, TX Office.

What you’ll do

  • Learn to navigate through sales tools such as SFDC, ZoomInfo, Outreach, Sales Navigator and Dialpad
  • Adhere to team KPI metrics and prospecting standards
  • Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities
  • Research target accounts and key stakeholders in your territory

Skills you’ll bring

  • 1+ year experience working in a professional environment, preferably in an outbound capacity
  • Efficient, organized and detail-oriented
  • Highly motivated and committed to achieving success
  • Humility, integrity and coachability are a must. We take great pride in our work culture and people are our priority.

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6962406002
View More Show Me The Details
Oct 9, 2023
Account Executive, SMB - Sydney
Dialpad - Sydney

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Account Executive, SMB will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad’s enterprise voice, contact centre and omnichannel solutions. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s SMB sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your role

As an Account Executive, SMB you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a small sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

This position reports to our ANZ Director, and has the opportunity to be based in our Sydney, Australia Office. This role is hybrid.

What you’ll do

  • Own the entire sales process, including converting leads into workable pipeline
  • Build strategic outbounding campaigns and sequencing to source your own opportunities
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring 

  • 3-5 years of sales experience in an ever-changing environment  
  • Experience in managing amp; closing strategic deal cycles that include multiple business units and stakeholders
  • Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6859911002
View More Show Me The Details
Oct 9, 2023
Strategic Partner Support Representative - Amsterdam
Dialpad - Amsterdam

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

As a member of the Premium Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Dialpad’s Premium Support team provides world-class support to enterprise level customers.  In this role, you’ll combine fast paced learning, professional attitude, and have a deep care and desire to help others.

Dialpad’s Premium Support team plays an essential role in supporting enterprise level customers as well as Dialpad’s partners.  This team collaborates closely with higher level support teams and engineering to constantly improve customer experience and their knowledge to quickly resolve customer issues. 

Your role

As a Premium Support Representative, you should have a proven track history of excellent customer support. You will also be required to learn and understand our product and services inside and out, which will require a degree of curiosity and technical understanding. You’ll work closely with higher tier teams to investigate issues and deliver a professional response to our customers.   

This position reports to our Premium Support Manager and has the opportunity to be based remotely.  Preferred work time Monday - Friday 3pm - 12am CEST, also open to shifts over the weekend. 

What you’ll do

  • Respond to customer inquiries on technical issues related to the Dialpad product via phone, chat, and email
  • Resolve and troubleshoot simple or complex issues relating to customers
  • Speaking to customers to quickly get to the root of their problem
  • Provide timely and accurate customer feedback
  • Manage multiple cases and communication channels at one time (Call center, email, chat)
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Skills you’ll bring 

  • Minimum of 5-7 years in customer support (additional work experience in a technical field is preferred)
  • Proficiency in Windows/macOS
  • Familiarity with basic networking
  • Attention to detail and good problem-solving skills
  • Good written and verbal communication

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6944322002
View More Show Me The Details
Oct 8, 2023
Implementation Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team aligns closely with Sales, Customer Success and Support to constantly improve our product deployment and change management process.

Your role

As an Implementation Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area, and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated by helping our customers achieve their desired objectives with buying into our advanced AI-powered products.

Your combined problem solving skills, relationship-building skills, and communication skills will be crucial in hearing our customer pain points and understand where our product can meet them.

What you'll do

  • Facilitate onboarding deployment for new customers and products purchased
  • Host end-user and admin training sessions for customers to get them educated on Dialpad products and assist with change management
  • Provide detailed walkthrough and train new customers with implementation and portal setup
  • Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others and resolving customer issues though discovery and replication
  • Drive customers to implement best practices
  • Clearly communicate product configuration set up requirements and expectations with customers
  • Act as the customers escalation point for any onboarding related issues
  • Work on ad-hoc tasks as necessary

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team. 

Skills you'll bring

  • At least 2-3 years of working experience in Customer Onboarding, Software Implementation and Account Management
  • Basic Knowledge on VOIP, networking, routers and modems
  • Experience configuring, updating and supporting VOIP solutions is a plus
  • Preferable with experience in chat, handling multiple windows
  • Excellent English communication skills
  • Strong customer service orientation
  • Ability to work independently with minimal management guidelines
  • Organized, detail oriented and self-motivated

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6901787002
View More Show Me The Details
Oct 5, 2023
Information Security Engineer - Kitchener
Dialpad - Kitchener

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

If you enjoy tackling complex technological challenges, then our corporate security team under our Business Technology group may be the team for you! We provide creative solutions to help our employees be productive and secure from anywhere. We help deliver industry leading security services to protect internal systems, company, and customer data.

Your role

We are hiring for an Information Security Engineer to join our team. Dialpad is looking for an individual that has a passion for information security and has a strong learning mindset. This is a hands-on technical role where you will be working with various applications and technologies. You will work closely with our IT and Security teams on cross-functional projects.

This position reports to our Information Security Services Lead and has the opportunity to be based out of Canada and is remote-work friendly.

What you’ll do

  • Deploy and manage tools to secure and monitor our corporate systems
  • Integrate applications into our access management system for single sign-on and user provisioning
  • Recommend solutions to enhance the security posture of our corporate systems 
  • Respond to security incidents and investigate their root causes
  • Stay up-to-date on the latest security threats and trends
  • Automate onboarding, offboarding, and business processes using automation platforms/APIs
  • Participate in an on-call rotation for our security intake process
  • Build relationships with key stakeholders in IT, Security, Engineering, People Ops, Finance, and Business Operations teams
  • Be involved in key initiatives around Identity and Access Management (IAM), Endpoint Security, Change Management, and Service Management

Skills you’ll bring

  • 3+ years of technical work experience in an information security or security-focused IT role
  • Knowledge of security best practises and principles
  • Working experience of security technologies in areas of: Identity and Access Management (IAM), Endpoint Protection, Email Security, Patch Management, SIEM, etc.
  • Knowledge of SAML SSO, OIDC, and SCIM protocols
  • Experience deploying and administering corporate security and identity management platforms
  • Experience with macOS and Windows endpoint security and hardening
  • Passion for continuous learning and helping others
  • Ability to dive into technical challenges and get hands-on with technology solutions
  • Strong communication, technical and analytical skills

As a bonus

  • Experience working with REST APIs and no-code platforms
  • Experience with zero-trust access models and have implemented solutions to support zero-trust within modern cloud companies
  • Experience with EDR and ZTNA platforms
  • Experience with MDM platforms
  • Previous experience working with SaaS enterprise companies, or communication providers
  • Knowledge of FIDO2/WebAuthn and passwordless authentication
  • Industry certifications such as a CISSP, SSCP, or Security+
  • Post-secondary education in information security, technology or a related field

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6936114002
View More Show Me The Details
Oct 5, 2023
Learning Experience Designer - Kitchener
Dialpad - Kitchener

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

This role will be part of Dialpad’s Global Enablement team, which includes enablement professionals, program managers, instructional designers, and trainers that support Dialpad’s revenue-generating initiatives.

This Learning Experience Designer position will be focused fully on our customer education initiatives and design, develop, and maintain customer-facing multimedia eLearning content to help our customers make the most of their experience with Dialpad.

Your role

The full-time Learning Experience Designer position is focused on driving the success of Dialpad’s Customer Training content (Dialpad University) through the creation of engaging, self-serve onboarding and product training courses and materials. You will use your skills in instructional design, video creation amp; editing, and LMS Maintenance to create engaging multimedia learning content to educate and support Dialpad customers. You will work with branding teams, gather requirements, create storyboards and prototypes, gather feedback, and develop multimedia assets. In this position, you will also become an expert on the Dialpad products.

What you’ll do 

You will play a pivotal part in creating exceptional learning experiences that engage and empower our customers. By leveraging both your industry and product expertise, you will be responsible for executing on the development of a comprehensive customer training program that aligns with our organization's goals and empowers our customers to realize the value of Dialpad Ai.

 

Responsibilities:

Instructional/Multimedia Design:

  • Analyze learning needs and objectives to design effective and results-driven learning experiences.
  • Create engaging, interactive, and accessible (WCAG 2.0/508) multimedia and instructional learning content, including course outlines, learning activities, assessments, videos,  infographics, and other learning formats.
  • Apply adult learning principles and learning theories to design learner-centric and outcome-focused training solutions.
  • Integrate multimedia content, instructional materials, with LMS capabilities to create cohesive and engaging online learning experiences.
  • Incorporate various delivery methods such as e-learning, video, microlearning, and gamification in the learning experience design.
  • Continuously improve learning experiences based on feedback, evaluation data, and industry trends.
  • Collaborate with cross-functional teams, including subject matter experts, content developers, and IT support, to ensure seamless execution of learning initiatives and transform complex concepts into visually appealing and easily digestible learning materials.

Learning Management System (LMS) Administration:

  • Oversee the management and administration of the organization's Learning Management System (LMS).
  • Maintain and update course content within the LMS, ensuring accuracy and relevance.
  • Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences.
  • Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders.

Product Mastery/ Professional Development:

  • Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements.
  • Demonstrate a deep understanding of our products' capabilities, use cases, and competitive advantages.
  • Collaborate with product teams to provide insights on learner feedback and contribute to product improvement based on training outcomes.
  • Stay up-to-date with the latest trends and advancements in learning technologies, multimedia development, instructional design methodologies, and LMS administration.
  • Share knowledge and best practices with the team to foster a culture of continuous learning and improvement.

Qualifications:

  • Bachelor's or Master's degree in the field of Education, or a related field.
  • 3+ years proven experience in building training, multimedia development/video creation amp; editing, instructional design, and LMS administration, preferably in a SaaS customer-facing setting.
  • Proficiency in multimedia authoring tools (e.g., Adobe Creative Suite, Articulate 360, Camtasia) and Learning Management Systems.
  • Strong understanding of adult learning principles, instructional design models, and learning technologies.
  • Excellent project management and organizational skills, with the ability to handle multiple projects simultaneously.
  • Solid analytical and problem-solving abilities, with a focus on data-driven decision-making.
  • Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6936114002
View More Show Me The Details
Oct 5, 2023
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Next 30 : Last Page
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =