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Senior Software Engineer - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

About The Role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

Responsibilities

  • Build the latest and greatest cutting edge communication technology.
  • Write, test, and deploy code into a fabric of real-time microservices.
  • Manage your time and drive the roadmap for your technical areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/4339923002
View More Show Me The Details
Apr 5, 2021
Senior Software Engineer - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

About The Role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

Responsibilities

  • Build the latest and greatest cutting edge communication technology.
  • Write, test, and deploy code into a fabric of real-time microservices.
  • Manage your time and drive the roadmap for your technical areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5096903002
View More Show Me The Details
Apr 5, 2021
Software Engineer - Call Features - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. We value data, experimentations, and a drive for impact, come join us!

The Product Engineering, Call Features team is focused on the control of the call and provides a stable platform for the Talk and Contact Center applications to be built on top of. An interface between Product Engineering applications like Talk (Phones, departments) and Contact Center (call centers, coaching teams, sales centers) and the Telephony platform (bare metal, SIP, media transport), Call Features provide important features such as fan-outs to member of a department, queuing logic for inbound call centers, routing of calls via IVRs or Voice, local presence enabling dialing out from the local area code of the call recipient, Coaching Teams for listening in and live mentorship, monitoring, and more.

The backend engineering work of the Call Features team is central to complex debugging of a distributed system using Google App Engine logging and custom tooling, and is critical to Dialpad managing a high volume of concurrent calls. 

What you will achieve

In your first 30 days:

  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team
  • Complete engineering onboarding
  • Begin to get ramped up through hands-on starter projects such as building tooling, bugfixing, developing a small feature in Talk or Call Center to grasp the end user application, and Call Features unit tests
  • Learning
    • Use the starter projects as springboards to learn how the underlying call works within Call Features and how to trace it through the system
    • Learn about the telephony platform and how it interacts with the products
    • Attend weekly Call Feature Q+A sessions: collaborative learning sessions
    • Begin asking questions and eventually discuss concepts and architecture

In your first 60 days:

  • Start implementing features
  • Learn the basic call flow

By 90 days:

  • Learn more complex call flows - develop expertise in a specific domain
  • Participate in tooling, monitoring and logging projects that address team technical debt 
  • Contribute thoughts and new ideas on what the focus should be for upcoming stability/tech debt work
  • Shadow on-call engineer in order to later eventually join the team’s rotation to have on-call responsibility approximately once monthly
  • Help mentor more engineers!

Who you are

As an experienced backend engineer, you will have the opportunity to be a part of challenging technical problem solving and making varied contributions to Call Features, ranging from building features of a robust live system beginning with unit tests, identifying issues and engaging in investigative debugging, building tooling, and conveying relevant metrics up to dashboards such as Datadog, and Google Stackdriver. You bring inquisitiveness to your work and a background with critical stable systems of scale, are experienced with real-time debugging and outages, and have built backend data models that have high performance requirements and complex business logic and state cycles. 

As part of a cross functional team, you will drive technical conversations within and outside the Call Features team, work closely with others including engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs. 

  • Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining
  • Deep experience with cloud deployed solutions 
  • Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc. 

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform

Benefits

Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  
These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5148705002
View More Show Me The Details
Apr 5, 2021
Software Engineer - Developer Platform \u0026 API - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The developer platform team builds APIs, events, and frameworks for external developers to use to build integrations and plug-ins into Dialpad. The developer platform is key for scaling out Dialpad’s integrations offerings, and has seen rapid adoption from third party developers since its inception. Engineers on this team build backend public APIs and event frameworks, frontend plug-in frameworks, and client libraries. We work closely with a technical product manager who connects with developers to identify their workflows and needs.

What you will achieve

In your first two months:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

  • You’ll work on impactful and educational starter projects within the developer platform team. For example: exposing a public API that allows users to change their presence status.
  • Projects are full stack, but lean more towards backend than frontend.
  • You’ll receive mentorship and code reviews from your peers in the developer platform team. Your peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

  • You’ll have a deeper understanding of the developer platform codebase and will be able to work on more complex projects.
  • You’ll build APIs and other platform features based on the team’s quarterly goals. We use API usage data and communicate directly with developers to identify what we need to build to support their workflows.
  • You’ll own the APIs that you build throughout the development cycle: from design, implementation, testing, to monitoring in production.

One year and beyond:

  • The developer platform team is a very engineering driven team, and as a developer you’ll be able to look at our product from the user’s perspective and propose API enhancements.
  • You’ll learn how to do code reviews, so you can share your knowledge with peers in the future.
  • Mentor new hires to help the team grow.

Who you are

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You would love to build a generic, re-usable, and robust platform that developers can use to plug in to Dialpad. You’re excited to make our platform scale, and enable developers to use it to build creative integrations that fulfill their unique needs.

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search
  • Python

Frontend

  • VueJS (single page application)
  • Electron

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5137789002
View More Show Me The Details
Apr 5, 2021
Software Engineer - Growth - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. We value data, experimentations, and a drive for impact, come join us!

The Product Engineering, Growth team is focused on the User Lifecycle and how core features are discovered by the users that deliver impact. You often ask questions about a stickiness of a product feature and how users find them. Or how Core Product Features are more accessible to the user by focusing on the health of a user lifecycle, leveraging data, and user feedback to ensure optimal adoption and usage.  

 

What you will achieve

In your first 30 days:

  • Set up your development environment
  • Get to know and feel comfortable in a highly communicative and collaborative team 
  • Complete engineering onboarding
  • Learn how the Growth team’s  key areas of focus tie into the product. Our focus areas are:
    • Getting/keeping new users by reducing entry friction and making our value obvious
    • Minimizing churn by keeping our users happy and supported
    • Minimizing and mitigating fraudulent or exploitative activities
    • Implementing and reviewing internal analytics to keep our direction focused on what users want
  • Add a new analytics event and track it over time in amplitude to measure the impact of a feature
  • Feel comfortable sharing your input during brainstorms on how we can push our team and the product forward
  • Give internal team demos at progress milestones during a project

In your first 60 days:

  • Implement an A/B test, analyze the results, and decide on the winner
  • Be able to anticipate and mitigate fraud risks by proactively implementing detection metrics
  • Begin giving estimates on technical resources and requirements necessary to plan and begin projects
  • Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.
  • Participate in stability based projects that address team technical debt 

By 90 days:

  • Feel comfortable interfacing with 3rd parties or business partners to facilitate integrations into our flows.
  • Develop expertise in nuances inherent in specific signup flows such as self service, sales assisted and international.
  • Be confident enough in your knowledge of our code styles to contribute beyond your own projects through peer code reviews
  • Contribute thoughts and new ideas on what the focus should be for upcoming stability/tech debt work
  • Continue contributing to fun projects meant to delight users!

 

Who you are

As an experienced full-stack software engineer, you will own significant user-facing features end-to-end that directly drive Dialpad’s customer growth. In a heavily metric-driven team, you will be able to innovate and iterate exciting new ideas that can be quickly validated. Passionate about cultivating a narrative for onboarding customers that brings to the forefront everything there is to love about our products such as through guided tours and user onboarding flows, your work will guide users through products’ functionality. 

You bring a strong background in engineering web apps and are keen to build out the exact right UI experience for customers. You are a champion of developing hypotheses and A/B experimentation to improve the product experience and user adoption. In addition to working with the Growth team, you will also work with cross functional teams to vet out solutions and build more simplified products for modern web browsers. 

  • 3+ years’ professional web application-based development experience 
  • Experience with supporting backend for web applications 
  • Strong front-end experience with modern component-based JavaScript frameworks 

 

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5032215002
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Apr 5, 2021
Software Engineer - Search \u0026 Analytics - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

In your first 30 days: 

  • Get to know the cross-functional team of engineers, product managers, designers and QA engineers that you will be working closely with
  • Set up your dev environment
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable with the development process and tools. Starter projects are a good way to gain a wide breadth of exposure to different parts of the code base and to collaborate with engineers who are domain experts in different areas
  • Learn the common workflows, goals, and pain points of our users

In your first few months:

  • Work on features either solo or in groups of 2-3 engineers based on feature size
  • Take end to end ownership of a feature. This includes:
    • Working with the product manager to fully understand the users workflows and the underlying user need or business problem a feature is aiming to solve. 
    • Working with the design team to finalize a user experience that is intuitive and accessible.
    • Identify any dependencies with other engineering teams and engage appropriate stakeholders in the feature planning and design
    • Consider performance, debuggability, extensibility, user documentation, feature usage monitoring and test coverage when designing and implementing features
    • Break down features into smaller deliverables. Track and communicate project status and progress with all project stakeholders

Ongoing: 

  • Find your niche - what kind of impact do you want to have in the team? Do you want to have deep technical knowledge and expertise within a particular area? Do you prefer to cultivate a broad knowledge base and rotate between many different areas within the team? Is your passion working with people to grow the technical skills, development processes, productivity and engagement of the whole team?
  • Continue to learn, build on your existing skills, broaden your areas of expertise by taking on projects that stretch your skills
  • Identify team-wide challenges, risks, technical debt areas and find ways forward through them
  • Contribute to long term technical vision - how can we architect our code, data stores and data pipelines to meet the feature and performance goals of the future?
  • Advocate for new ideas, technologies, processes to improve team productivity and engagement

Who you are

Your previous experience can be in either frontend, backend or full-stack development. You enrich the team through your engineering experience. You are excited to learn. You are ready to pitch in wherever there is a need. You proactively seek to grow your own skills and share your knowledge with the team. You are focused on the user’s experience. You dig deep to understand the use case and broader context for a feature to ensure the design and implementation of the feature properly addresses the problem at hand. You value code quality. You’re the type of person who is really proud when you build a well designed, well tested, long term solution. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5154879002
View More Show Me The Details
Apr 5, 2021
Software Engineer, Billing - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The billing engineering team builds scalable APIs and tooling to manage the full billing lifecycle for our customers. Engineers have a huge impact and work on features tied directly to the revenue that Dialpad brings in. This is a full stack engineering team that builds backend billing features to bring in revenue, customer facing frontends that allow admins to manage their licenses, and automated tooling for our finance and support teams. It’s all about thinking big and scaling to the rapid growth we have with more users, calls, and resellers.

What you will achieve

In your first two months:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

  • You’ll join the close-knit billing engineering team and begin working on impactful and educational billing starter projects. For example: tooling that resellers can use to upgrade an account.
  • Projects are full stack, but lean more towards backend than frontend.
  • You’ll receive mentorship and code reviews from your peers on billing, including our experienced team lead who has been with Dialpad since the beginning. Your billing engineering peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

  • You’ll have a deeper understanding of billing concepts and the billing codebase so you can work on more complex projects.
  • You’ll work on projects that contribute to the billing team’s longer term quarterly goals.

One year and beyond:

  • You’ll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.
    • Build reusable, well defined APIs that are consumed in product code.
    • Monitor for performance and accuracy of how we bill our customers.
    • Build automated tools to enable our customers and support teams to perform self-service billing operations.
  • You’ll learn how to do code reviews so you can share your knowledge with peers in the future.
  • Mentor new hires to help the team grow.

Who you are

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You’re the type of person who is really proud when you build a well designed, long term solution that saves everyone time in the long run.

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search
  • Python

Frontend

  • VueJS (single page application)
  • Electron

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5108569002
View More Show Me The Details
Apr 5, 2021
Software Engineer, Frontend - Talk - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. We value data, experimentations, and a drive for impact, come join us!

The Product Engineering, Talk team is focused on building features of our flagship product’s key functionalities that are core to every single user’s experience. This is a full stack engineering team of frontend, backend, and full stack engineers that is building features for messaging, calling, and the admin experience.

 

What you will achieve

In your first 30 days:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program, including training videos and documentation
  • Get introduced to starter projects that will get you comfortable working with the Dialpad codebase.

 

In your first 60 days:

  • Ramp up through educational frontend starter projects within the Talk team
  • Receive mentorship and code reviews from your peers who love to work together, talk through projects, and actively help each other overcome roadblocks.

 

By 90 days:

  • Develop a deeper understanding of Talk concepts and the Talk codebase so you can work on more complex projects.
  • Build features based on the team’s quarterly goals. We are driven by data and customer surveys to determine which features and workflows are most important to our customers.
  • Learn how to do code reviews so you can contribute your knowledge with peers in the future.
  • Work across team boundaries contributing to our shared component library used by all product engineers

 

Who you are

As an experienced frontend engineer on the Talk team, you will own significant user-facing features and tackle technical challenges, mentor junior engineers, and enrich the team through your engineering experience. You are excited to learn and contribute to the team, care deeply for the user experience, and are driven to deliver the best product for our customers.

 

What we’re looking for

  • Prior experience building, launching and maintaining front-end products at scale 
  • Strong front-end experience with modern component-based JavaScript frameworks
  • Experience working cross-functionally with partners from product and design

 

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend 

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5111248002
View More Show Me The Details
Apr 5, 2021
Part Time Service Desk Engineer - Sheffield
Littlefish - Sheffield

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Part-time (24 hour working week)

 

We are currently recruiting for a Service Desk Engineer to join us our ever-growing Service Desk team on our exciting journey! This role will be based in Sheffield.

Reporting into the Service Desk Team Leader, as the Service Desk Engineer you will handle and resolve 1st and 2nd line desktop, laptop, printer and application issues and basic network/server troubleshooting with administration. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

The ideal candidate will have a minimum of two years’ experience in a similar technical role, although candidates who can demonstrate a track record of fast paced learning may be considered.

Service Desk Engineer duties and responsibilities
  • Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers
  • Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
  • Working on specific IT projects for customers as directed by the Service Management team
  • Any other responsibilities at the line managers discretion

 

What we are looking for from you
  • Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking- This is essential
  • Familiarity with the following software and technologies - MS Office Suite, Antivirus technologies.
  • Excellent customer service skills
  • Ability to work independently and prioritise own work to meet tight deadlines
  • Ability to work under pressure with competing priorities
  • Must be able to complete BPSS, CTC and SC checks as and when required

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/part-time-service-desk-engineer/
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Apr 1, 2021
Customer Success Manager -
babyTEL -




Assignment



The Customer Success Manager will manage and sustain relationships with customers, helping them take full advantage of our services, providing insights on customer interactions to improve customer experience through responding to enquiries about our products and services, addressing customer complaints, and influencing product and service upgrades based on customer feedback. 

 

Primary Responsibiiites: 


  • Develop strong customer relationships and foster customer loyalty by addressing customer needs through their Cloudli journey from post-sales onboarding to full adoption of, and success using, our services 



  • Gather customer experience data to improve customer journey and reduce churn 



  • Ensure satisfaction of key customers through periodic check-ins



  • Collaborate with Support Team to pro-actively identify trending questions and pain-points of customer, leveraging self-serve content to address needs



  • Establish, track, and evaluate OKRs and KPIs for Customer Success Team



  • Provide regular training to Customer Success Team and Support Team members on new service features



  • Provide data-based recommendations to Product team, Support team, and Documentation team



  • Act as a primary Customer Liaison for key accounts that are opened in collaboration with Sales Team


 

Secondary Responsibiiites: 


  • Handle marketing UCaaS leads of 0-5 users, helping close or forward to sales as necessary



  • Provide occasional training for Cloudli Agents when requested, in collaboration with Cloudli Channel Managers



  • Assist Customer Care Supervisor with administration of Support Platform configuration (Zendesk)



  • Assist Documentation Team with the creation of relevant product tutorials and FAQs



  • Occasionally participate in Webinars for new products and services


 

Qualifications:


  • 4+ years in Customer Success, Account Management, or another client-facing role



  • BA/BSc degree in related discipline



  • Experience with customer service practices 



  • Experience supervising others



  • Excellent knowledge of Zendesk (using & programming)



  • Proficient in Microsoft Office Suite, specifically Excel and PowerPoint



  • Knowledge of VoIP and the telecom industry is a big asset



  • Great interpersonal and communication skills with ability to clearly articulate ideas both verbally and written as well as listen to others, encouraging and accepting input from all team members



  • Ability to translate technical jargon into easily understandable information for users


 



Attributes





  • A commitment to collaborative work and quality work 



  • Good time-management skills with ability to successfully work under tight deadlines 



  • Bilingual in English and French 


 

About Cloudli:

Cloudli Communications Corp. (formerly babyTEL) delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Today, our solutions include work-from-anywhere unified communications apps for SMBs, start-ups and entrepreneurs; VoIP connectivity solutions optimized for businesses of any size; and digital fax solutions that leverage new technologies without disrupting trusted and established workflows. Cloudli helps businesses across North America better communicate with their customers – how, where and when they want – without compromising security, reliability and efficiency. Find us on the web, LinkedIn, Facebook and Twitter.

  

 

Source: https://babytel.applytojob.com/apply/rC5xeJdPjN/Customer-Success-Manager
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Mar 26, 2021
Asterisk Telephony Servers Administrator -
babyTEL -


Asterisk Telephony Servers Administrator

Tasks



  • Deploy and manage Asterisk telephony servers.



  • Install and configure Linux servers. Deploy internet and telephony services.



  • Monitor system operations & performance. Maintain & improve systems performance.



  • Use system & application logs to detect, understand and resolve operating system, hardware, applications, and software problems.



  • Support and troubleshoot help desk requests from internal staff.



  • Work with the development team to improve functionality. Participate in the validation of new software releases.



  • Prepare, configure and provision systems to be used for QA.



  • Run automated reports and analyse results. Maintain historical records.


 

Qualifications



  • Disciplined and methodical, pay attention to details.



  • Good written and verbal communication skills, in French and English.



  • Excellent analytical and troubleshooting skills with capacity to handle multiple tasks efficiently.



  • Understands business concepts and customer needs.



  • Proficiency with Asterisk and Linux (administration, maintenance, troubleshooting, monitoring, scripting).



  • Strong knowledge and experience of SIP based VoIP protocol and various VoIP equipment



  • Familiarity with vmware, docker, SQL, Rest, SSL.


 

 

babyTEL offers it's team members a great opportunity to stay on the leading edge of the new technological innovations in their field of work and play an important role in exciting projects shaping the future of the telecommunications industry.  babyTEL provides a competitive salary and benefits package & the potential to expand your career.  We are located in the heart of downtown Montreal (near the metro and train stations).

If you are a passionate, innovative & enthusiastic candidate, you’ll find babyTEL’s culture to be exciting, challenging and rewarding. Come work for one of the technological leaders in today’s telecommunications carrier market.

 

About babyTEL:

Driven by innovation and a passion for the future, babyTEL Inc. (www.babytel.net) is a growing provider of fully featured VoIP Telephone Service, as well as mobile & social applications and is well positioned in the emerging Internet Telephony market.

Source: https://babytel.applytojob.com/apply/JMn9S7nDaq/Asterisk-Telephony-Servers-Administrator
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Mar 25, 2021
Technical Sales Specialist - Audio/ Video Conferencing -
Global Communication -


Job Vacancies

Job Position:

  • Technical Sales specialized in audio video conferencing solutions for personal & group collaboration. Growing the business & acting as brand ambassador representing leading international brands to over 800 listed multinational & local business partners & customers in Egypt.

Skills:

  • Fluency in spoken & written English language is a must.
  • 2-3 years experience in relevant field is preferred.
  • Background in IT Networking is preferred.
  • Engineering or Sales degree is required.


Source: https://www.global-comm.com/pages/technical-sales-specialist
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Mar 25, 2021
Professional Services Consultant -
Littlefish -

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Through a focused growth plan, we have become an established and credible alternative to the ‘usual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of your organisation and which are communicated in clear and straightforward language.

 

About the opportunity-

We are currently recruiting for a Professional Services Consultant to join us on our exciting journey! Reporting into the Head of Professional Services your primary responsibility will be to provide technical expertise throughout the entirety of Littlefish professional services engagements; Inclusive of design work, implementation, configuration, testing, documentation and fully supporting the process of acceptance in to service.

 

Duties and responsibilities
  • In this role, you will be actively contributing to delivering a range of high quality, technical professional services which meet or exceed our customer requirements
  • You will produce detailed, clear, consistent, and timely documentation whether for internal use or customer facing.
  • You will be responsible for providing technical assistance into the pre-sales and solutions architecture process to aid the clarity of documentation prior to handover post-sale into professional services
  • You will be contributing to the evaluation and “on boarding” of new product sets into the company’s portfolio.
  • You will contribute to the ongoing technical skills development of yourself and your colleagues by knowledge sharing and mentorship.

 

What we are looking for from you
  • Must have full driving licence and willing to travel to client locations as required to complete project requirements.
  • Certified to Microsoft MCSA or MCSE level on pertinent platform.
  • As an experienced Technical Consultant working within the IT Services industry, you must have significant experience in:

-Design and Documentation of technical solutions.

- Implementation, configuration, testing and troubleshooting technical solutions

- Excellent written and verbal communication skills to assist translation of complex technical subjects for sometimes non-technical audiences.

- Development of tools/process to help provision and configure deployments more efficiently and reliably.

- Experience evaluating and on-boarding new technology or solutions.

- Participation and contribution to pre-sales service.

 

 

What will make your application stand out?

 
  • Experience in the following
  • Microsoft Windows Server Operating Systems (2012, 2016 and later)
  • Microsoft Active Directory
  • Microsoft Azure Active Directory
  • Microsoft ADFS
  • Microsoft Azure IaaS
  • Microsoft Intune
  • Microsoft Office365
  • HPE and Dell Server Hardware
  • Have worked in a similar type of position within the IT Services Industry
  • CompTIA Security+ Certified Security Professional
  • VMware VCP
  • Cisco CCNA
  • Mimecast Technical Specialist
  • Existing strong relationships with appropriate vendors. (Microsoft, Veeam, Cisco for example)

 

Life at Littlefish-

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

 

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

We put our people first – every time and without hesitation

Attractive salary & benefits packages – we offer competitive salary packages to attract the best people

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards   to those who go ‘above & beyond’ and exceed customer targets

Friendly culture – casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/professional-services-consultant/
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Mar 25, 2021
Project Manager -
Littlefish -

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for a Project Manager to join our ever grown Professional Services team.

 

As the Project Manager, you will be responsible for the delivery of technical and business change to customer environments to ensure project delivery to time, budget and quality with effective handover to customer and Littlefish Operations and Support teams.

 

The Project Manager will also be required to;
  • Manage and liaise with 3rd Parties as required by the project.
  • Provide effective communication to the customer, Littlefish teams and points of contact, and 3rd Parties (where applicable) to ensure awareness of project status, activities, changes, issues and progress.
  • Produce detailed, clear, consistent and timely documentation whether for internal use or delivery to a customer.
  • Ensure effective and timely identification, capture and management of project Risks, Assumptions, Issues and Dependencies.
  • Ensure effective and timely management of project change with capture of change (scope / schedule / budget), definition of impact, management of acceptance and subsequent project plan and resource update.

What we are looking for from you
  • Must have full driving licence and be willing to travel to client locations as required to complete project requirements
  • Prince 2 (Practitioner)

As an experienced Project Manager working within the IT Services industry, you must demonstrate experience:
  • Demonstrate successful delivery of multiple projects.
  • Good written and verbal communication skills to assist translation of complex technical subjects for sometimes non-technical audiences.
  • Conduct internal handovers into support upon project completion.
  • Typically, this level resource should have five years of experience or more working within the IT Services Industry.

 

What would make your application stand out?
  • Prior management or team leader experience
  • Understanding and management of telephony and chat platforms
  • Understanding and management of Service Desk ITSM tools
  • Understanding and management of Remote connect/control software
  • Technical competency for core technologies (Microsoft stack)
  • Ability to produce and interpret management information/report

 

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/project-manager/
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Mar 25, 2021
Collection Manager -
Provana -


Roles and Responsibilities

 

Job Description:-

Operations Management
  • Have deep understanding of US based 3rd party collections industry and operations.
  • Designing and managing metric driven 3rd party collections & dialer strategies and motivate team members to deliver strong results.
  • Ensure operational standards are met or exceeded for service, productivity, quality, employee development,
  • and employee engagement across all managed teams
  • Develop and manage financial/operational plans and book-of-business P&L.
  • Drive operational efficiency and utilization, manpower planning, hiring and training.
  • Review operational performances weekly and monthly at collector and portfolio levels.
  • Adherence to US collections related compliance requirements including FDCPA, TCPA and other applicable US State and Federal regulations.
  • Ensure compliance with internal policies and procedures.

Leadership and Client Management
  • Interacting and coordinating with the process owners / functional heads from the client side to understand

requirements identify opportunities and communicate feedback / solutions.
  • Understanding the bigger business goal and aligning efforts to same.
  • Generating and publishing end to end performance reporting for internal leadership team.
  • Highlighting key risk areas in the business and providing well defined solutions.

People Management
  • Lead, coach, motivate, engage and manage for the leadership and strategic development of direct reports,

ensuring development is occurring across all levels, and developing a workgroup structure that allows for

individual and position growth opportunity, thereby maximizing the value and potential of team
  • Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws; this

includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising

performance; rewarding and disciplining employees; addressing complaints and resolving problem
  • People management, control attrition & drive best HR practices


 

Experience Required
  • Minimum Bachelors degree
  • Should have an experience of handling 100-150 US centric 3rd party collectors.
  • Should have 10-15 years of experience in US 3rd party collection out of which minimum 5 years’ experience should be in team management role.
  • Strong knowledge of US debt collection industry and laws related to it. (Regulatory certification preferred).
  • Knowledge of FDCPA, FCPA and state laws is a must
  • Proven ability to impart effective collections training suitable for US based 3rd party collections.
  • Must have proficiency in Microsoft suite (Excel, Word, PowerPoint, and Outlook)
  • Strong verbal and written communication skills
  • Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback
  • Strong time management and organization skills with the ability to prioritize, multi-task, solve problems under time-constraints, meet deadlines and deliver results
  • Self-motivated and able to work independently with little direction and supervision
  • Effective internal communication skills including ability to work with all levels of the organization



Key Skills

Collection Management


Education-

UG:Any Graduate in Any Specialization

PG:

Doctorate:


Source: http://careers.provana.com/job-listings-collection-manager-provana-india-private-limited-pune-delhi-ncr-bengaluru-bangalore-10-to-15-years-150221006097

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Mar 25, 2021
Hiring For Sales Development Representative (SDR) -
Provana -


About the position:- The Sales Development Representative (SDR) position drives new opportunities, presales prospecting, targeting, strategic account management, and the daily activities associated with our Named Accounts. Sales Development Representative are focused on driving and influencing revenue for the Account Executives they support. They drive deals to close and heavily influence deals to accelerate pipeline through the sales cycle. They work with the existing field sales team and enablement manager to manage all aspects of the sales cycle. They are involved in qualification of calls, development of a market strategy and coordination of all sales team resources (along with a vertical account manager/ account executive).

SDR is responsible for developing, and qualifying prospective customers for annual IDAP/ICAP/IConnect/IPACS product/ service agreements within Provanas Sales organization in your vertical. Including new market penetration, calling on senior-level executives, trade show attendance, webinar and event follow-up, interfacing with sales teams for pinpointing top prospects and more. It requires frequent use of independent judgment and critical decision-making skills on behalf of the company.

What youll do: •- Expanding sales of Provanas Platform Suite in the Accounts across the assigned territory and vertical.

• Developing and maintaining strong customer relationships at all functional levels, keep customer satisfied.

• Implementing & executing comprehensive account sales strategies

• Leveraging internal resources and business partners to provide solutions to customers challenges

• Ongoing tracking and communication of account and vertical market opportunities and issues to the team

Creation, updating and execution of sales activity plans • Providing timely and accurate sales forecasts on an ongoing basis in co-operation with the Account Executive

• Responsible for building new relationships as well as maintaining and deepening relationships within their vertical and Accounts. Strong relationships need to be established at all levels within the organization.

Interested candidate can send your resume at- karan.singh@provana.com

 



Key Skills

Inside SalesB2B SalesIT SalesB2B MarketingLead GenerationSalesProduct SalesSolution SalesCold CallingAccount ManagementSales DevelopmentBusiness DevelopmentSoftware Sales


Education-

UG:Any Graduate in Any Specialization

PG:

Doctorate:


Source: http://careers.provana.com/job-listings-hiring-for-sales-development-representative-sdr-provana-india-private-limited-delhi-ncr-noida-1-to-2-years-270121005076

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Mar 25, 2021
Urgent Hiring For US Third Party Collection For Noida Location -
Provana -


Effective communication skills, both verbal & written.

Thorough knowledge of US 3rd Party collections business

Knowledge of 3rd Party collection techniques

Sound computer knowledge with good typing speed with accuracy

Exposure of working on dialer and manual campaigns

Understanding of regulations and statues governing 3rd party collections along with different State Laws

Good reasoning and logical abilities

Interested candidate can send your resume at - karan.singh@provana.com

 



Key Skills

3Rd Party CollectionCollections

BPOTyping SpeedDebt CollectionInboundVerbalHCLUS ProcessOutboundEncoreEffective Communication SkillsComputerThird Party

Skills highlighted with ‘‘ are preferred keyskills


Education-

UG:Graduation Not Required

PG:

Doctorate:


Source: http://careers.provana.com/job-listings-urgent-hiring-for-us-third-party-collection-for-noida-location-provana-india-private-limited-delhi-ncr-noida-1-to-3-years-080221002578

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Mar 25, 2021
Carrier \u0026 Vendor Relations, Strategic Negotiator -
Telnyx -

The Role 

We are looking for a leader who will ensure that Telnyx is able to source, negotiate and maintain best-in-class carrier partnerships around the globe.

The ideal candidate will not only have a proven track record in the setup, execution and management of global sourcing programs but also experience in third-party long-term relationship management and strong negotiating experience. You will work collaboratively with a cross-functional team, driving partnerships around the world that are often highly technical.

As a Carrier

& Vendor

Relations,

Strategic Negotiator

working on international vendor procurement strategy, you will source, negotiate, manage and grow relationships with mobile roaming operators, voice carriers, SMS carriers and network ISPs.

 

In This Role You Will

  • Partner with cross-functional teams such as Engineering, Product,

    Supply Chain

    and the vendor partner to lead or contribute to large scale strategic projects along with solving ongoing operational and support problems at scale.

  • Be responsible for the negotiation and implementation of external partnerships and ensure that the partner products align with internal requirements. 

  • Act as the main point of contact for finding new suppliers, prioritizing factors such as impact, effort, and tradeoffs associated with integrating third-party solutions, making sure the relationship is in a good place for the long-term.

  • Manage and augment the documentation of various projects/programs so that management of our hundreds of partners is seamless. 

  • Communicate feedback, challenges, roadblocks and insights effectively and concisely to appropriate audiences and stakeholders (you have the opportunity to manage an extensive number of vendors that touch multiple customer-facing products).

  • Constantly strive for cost savings with our portfolio of partnerships through strong sourcing and negotiation skills.


 
You May Be A Fit For This Role If You Have

  • BA/BS degree.

  • 3-5

    years of relevant sourcing and negotiation experience.

  • Superior negotiation skills.

  • Ability to work effectively with varying groups of people globally, both internal and external.

  • Excellent written and verbal communication skills.

  • Strong

    technical

    , analytical, and financial skills.

  • Ability to prepare, review, and approve documentation for IT procurement.

  • Experience initiating and driving projects to completion with minimal guidance, having a results driven mentality.

  • You are a vendor relationship manager, a product specialist, a product selection developer, and salesperson all in one.

  • Strategic thinker with analytical and problem-solving experience to assess, analyze, troubleshoot, and resolve issues.

  • Experience vetting global markets and performing competitor analysis to understand associated costs in country.

  • Demonstrated experience defining and tracking metrics and implementing programs to improve operational performance.

  • Experience leading data-driven projects and communicating the results of analysis and insights to technical and non technical audiences.

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

 

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

 

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us
.



Source: https://boards.greenhouse.io/telnyx54/jobs/4139290003
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Mar 25, 2021
Cloud Security Operations Engineer -
Telnyx -

The Role

You are excited to join a dedicated, energetic and fast-growing global team as a Cloud Security Operations Engineer. As a part of the Telnyx Cloud Security Operations team, you will be responsible for the design, implementation and routine monitoring of all security in a public clouds (GCP, AWS, Azure, IBM) operation as well as with the integrations between that environment and other security systems including enterprise SIEM, EDR and vulnerability management.

You will also develop the process and procedure for tier-1 security personnel to be able to respond to initial security alerts while also acting as the main contact for event escalations. In addition, you will assist in identifying, analyzing, and influencing company management of security risks across the organization based on observed practices, events, logs and collected threat intelligence.

 
In this role, you will be responsible for:

  • Researching, analyzing and assessing threats and risks in a containerized public cloud environment; designing, developing and implementing security controls, in tandem with Infrastructure teams, to mitigate those risks.

  • Take an active role in the configuration and maintenance of a diverse range of security tools, with a focus on cloud environments

  • Performing day-to-day monitoring of container vulnerability management systems, assessing threat levels of detected issues and working with product teams to remediate them within established service levels.

  • Designing and implementing automated security processes and controls to increase operational effectiveness and to reduce manual processes.

  • Interfacing with infrastructure and other teams throughout the organization with the objective to provide high quality and low friction, security operations services and compliance with internal and regulatory security standards

  • Preparing and documenting standard operating procedures.

  • Acting as part of the incident response team providing troubleshooting, analysis and forensics when needed.

  • Share knowledge on secure practices within the rest of the organisation.

You May Be Fit For This Role If You Have

  • 5+ years of experience in cloud security or related areas.

  • Demonstrable experience designing and building security controls for public cloud environments.

  • Firm understanding of, and experience with, DevOps, SRE and SDLC methods, tooling, processes, procedures and the security needs around them.

  • Practical experience managing and securing containers using tools like Docker and  Kubernetes

  • Hands on experience with automation tools like Ansible and Terraform.

  • Understanding of logging solutions such as Elastic Logstash, Graylog & syslog

  • Hand on, and in depth, *NIX experience including CentOS/RedHat and Debian/Ubuntu

  • Strong understanding of Linux PAM and SSH management

  • Firm understanding of PKI & encryption technology, especially SSL/TLS.

  • Experience with federated authentication services including SAML, OAuth and/or OpenID.

  • Software Defined Network experience (Layers 2 & 3 including routing protocols).

  • Understand, and be able to work with, global schedules that often require non-traditional, and non-US, working hours.

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunnelling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.


At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us
.

 

Source: https://boards.greenhouse.io/telnyx54/jobs/4324215003
View More Show Me The Details
Mar 25, 2021
Developer Advocate (API) - US Remote -
Telnyx -


This position is global


The Role



At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication. Developer Advocates are a critical member of Telnyx, communicating with developers to ensure they are using Telnyx’s products and services to maximum effect in the service of their end-users’ needs.

About you



You are a web developer. You understand the basics of the HTTP request and response cycle. You've written enough Python, PHP, Node, C# (.NET) or Java code to have opinions on the different web frameworks of a specific programming language, or even across multiple programming languages. You love to teach others. You understand that teaching sometimes requires much patience, but are driven by the immense satisfaction of seeing the light bulb go off in your students' heads. You are endlessly curious about and excited by technology. You know that there are usually smarter folks in the room and you're eager to learn from them.

In This Role You Will


  • Act as a liaison and champion for the Telnyx developer community.

  • Build feature rich, easy to follow examples and documentation highlighting Telnyx’s products and services.

  • Work with various developer communities to build relationships via meetups, conferences, and other gatherings.

  • Coordinate with the marketing team to create developer focused content, webinars, and blog posts.

  • Provide implementation, design, and usage support including best practices for complex customer implementations.

  • Provide guidance, technical expertise, and training to Telnyx team members for areas such as API usage/implementation, software development kit (SDK) utilization, and overall software implementation fundamentals.

  • Provide prioritized feedback to product teams about the feature and functionality enhancement needs as well as feedback on the effectiveness of the API documentation.

  • Contribute to both internal and external technical documentation to ensure API stakeholders have first in class documentation at their fingertips when interacting with the Telnyx API.

You May Be Fit For This Role If You Have


  • Passion for teaching and sharing new ideas and concepts.

  • Deep knowledge of API technologies/techniques REST and/or other web services.

  • Bachelor’s degree in Computer Science (CS), Information Technology (IT) or equivalent technical work experience.

  • Experience in software development and concepts, including debugging (e.g. Python, Java, C#).

  • Demonstrated history of creating non-trivial applications in Java, .Net, Ruby, Python, PHP, Javascript or other modern, general purpose programming language.

  • Experience supporting products that rely on APIs and Web Services.

  • Strong customer-focus, interpersonal and communication skills.

What We Value


  • Previous experience in software Product Management or Technical Support, or Sales Engineering.

  • Previous experience building out a product or proof of concept with CPaaS APIs.

  • Experience with JSON, XML, and SOA/Integration technologies is a plus.

  • Knowledge of VoIP protocols, networking, and telecommunication industry standards is helpful.

Joining Our Team



At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging and wireless services can act as building blocks to facilitate high-fidelity, secure and modern modes of communication.

No matter where you're based or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. 

Source: https://boards.greenhouse.io/telnyx54/jobs/4353176003
View More Show Me The Details
Mar 25, 2021
Developer Evangelist - US Remote -
Telnyx -


This position is global


The Role



At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication. Developer Advocates are a critical member of Telnyx, communicating with developers to ensure they are using Telnyx’s products and services to maximum effect in the service of their end-users’ needs.

About you



You are a web developer. You understand the basics of the HTTP request and response cycle. You've written enough Python, PHP, Node, C# (.NET) or Java code to have opinions on the different web frameworks of a specific programming language, or even across multiple programming languages. You love to teach others. You understand that teaching sometimes requires much patience, but are driven by the immense satisfaction of seeing the light bulb go off in your students' heads. You are endlessly curious about and excited by technology. You know that there are usually smarter folks in the room and you're eager to learn from them.

In This Role You Will


  • Act as a liaison and champion for the Telnyx developer community.

  • Build feature rich, easy to follow examples and documentation highlighting Telnyx’s products and services.

  • Work with various developer communities to build relationships via meetups, conferences, and other gatherings.

  • Coordinate with the marketing team to create developer focused content, webinars, and blog posts.

  • Provide implementation, design, and usage support including best practices for complex customer implementations.

  • Provide guidance, technical expertise, and training to Telnyx team members for areas such as API usage/implementation, software development kit (SDK) utilization, and overall software implementation fundamentals.

  • Provide prioritized feedback to product teams about the feature and functionality enhancement needs as well as feedback on the effectiveness of the API documentation.

  • Contribute to both internal and external technical documentation to ensure API stakeholders have first in class documentation at their fingertips when interacting with the Telnyx API.

You May Be Fit For This Role If You Have


  • Passion for teaching and sharing new ideas and concepts.

  • Deep knowledge of API technologies/techniques REST and/or other web services.

  • Bachelor’s degree in Computer Science (CS), Information Technology (IT) or equivalent technical work experience.

  • Experience in software development and concepts, including debugging (e.g. Python, Java, C#).

  • Demonstrated history of creating non-trivial applications in Java, .Net, Ruby, Python, PHP, Javascript or other modern, general purpose programming language.

  • Experience supporting products that rely on APIs and Web Services.

  • Strong customer-focus, interpersonal and communication skills.

What We Value


  • Previous experience in software Product Management or Technical Support, or Sales Engineering.

  • Previous experience building out a product or proof of concept with CPaaS APIs.

  • Experience with JSON, XML, and SOA/Integration technologies is a plus.

  • Knowledge of VoIP protocols, networking, and telecommunication industry standards is helpful.

Joining Our Team



At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging and wireless services can act as building blocks to facilitate high-fidelity, secure and modern modes of communication.

No matter where you're based or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. 

Source: https://boards.greenhouse.io/telnyx54/jobs/4397206003
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Mar 25, 2021
Developer Success Engineer (API) - Remote -
Telnyx -

The Role



At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication. The Developer Support Engineer (API) is a critical member of the Developer Relations Team, partnering with customers to ensure they are using Telnyx’s products and services to maximum effect in the service of their end-users’ needs.  

The Developer Support Engineer (API) will be a primary source of knowledge for customers during the onboarding process and will act as a consultant, guide, and guru for complex API integration questions. This team member will also assist as a second-level escalation for API integration questions from existing customers. In this role, the team member will incorporate lessons-learned from customer interactions and (in conjunction with organizational leaders) work to improve the internal and customer-facing training and documentation. The role is more than just an “integration engineer”, you will be continuously listening to developers’ feedback and improving the overall developer experience of Telnyx.

As a Developer Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You are a problem solver looking for a challenge in a dynamic work environment. You will function as the voice of Telnyx to our customers and partners, and operate as a subject matter expert for Telnyx’s API products.  You value debugging tools and breakpoints more than “prints and console.logs”. You’re familiar with setting up IDEs to dive deep into source code to isolate and fix issues.

In This Role You Will


  • Provide implementation, design, and usage support including best practices for complex customer implementations.

  • Provide API guidance, coaching, and technical expertise to all customers (big and small) throughout their customer lifecycle.

  • Provide guidance, technical expertise, and training to Telnyx team members for areas such as API usage/implementation, software development kit (SDK) utilization, and overall software implementation fundamentals.

  • Provide prioritized feedback to product teams about the feature and functionality enhancement needs as well as feedback on the effectiveness of the API documentation.

  • Share customer and internal pain-points with the Product, Customer Experience, and Technology teams.

  • Contribute to both internal and external technical documentation to ensure API stakeholders have first in class documentation at their fingertips when interacting with the Telnyx API.

  • Review internal knowledge to stay current on industry shifts and standards.

You May Be Fit For This Role If You Have


  • 3+ years experience with software development and concepts (e.g. Python, Java, C#).

  • Deep knowledge of API technologies/techniques REST and/or other web services.

  • Demonstrated history of creating non-trivial server-side applications in Java, .Net, Ruby, Python, PHP, Javascript or other modern, general purpose programming language.

  • Experience supporting products that rely on APIs and Web Services.

  • Bachelor’s degree in Computer Science (CS), Information Technology (IT) or equivalent technical work experience.

  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.

What We Value


  • Previous experience in software Integration Engineering, Technical Support, or Sales Engineering.

  • Previous experience building out a product or proof of concept with CPaaS APIs.

  • Knowledge of VoIP protocols, networking, and telecommunication industry standards is helpful.

  • Understanding of common debugging tools (webhook testing, postman, ‘debug’ tools).

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. 

Source: https://boards.greenhouse.io/telnyx54/jobs/4216688003
View More Show Me The Details
Mar 25, 2021
Python Automation/Integration Engineer - Remote -
Telnyx -

The Role



At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication. The Python Integration Engineer is a critical member of the Growth Engineering & Developer Relations Team, partnering with stakeholders to develop and maintain 3rd party tools (Zapier, StackStorm Exchange) and backend automation tools (Airflow).

As a Python Integration Engineer, you are a motivated and enthusiastic individual with a passion for technology. You ruthlessly automate repetitive tasks and have an intuition to which tasks are easily scalable. 

In This Role You Will


  • Own the Python developer experience for Telnyx. Including SDK development, documentation, sample applications, and integrations.

  • Create feature rich integrations to tools such as Zapier, StackStorm Exchange, Airflow, etc.. to allow customers to quickly get up and running with minimal effort.

  • Create CI/CD pipelines for testing, linting, and releasing SDKs and open source tools.

  • Keep a pulse on the open source Python libraries and manage pull-requests and issues.

  • Create tooling and automations for marketing, sales, and growth engineering teams. 

  • Provide implementation, design, and usage support including best practices for complex customer implementations.

  • Provide guidance, technical expertise, and training to Telnyx team members for areas such as API usage/implementation, software development kit (SDK) utilization, and overall software implementation fundamentals.

  • Review internal knowledge to stay current on industry shifts and standards.

You May Be Fit For This Role If You Have


  • 3+ years experience with software development and concepts (e.g. Python, Java, C#).

  • Deep knowledge of API technologies/techniques REST and/or other web services.

  • Experience building and maintaining CI/CD pipelines in Jenkins, Github Actions, and others.

  • Demonstrated history of creating non-trivial server-side applications in Java, .Net, Ruby, Python, PHP, Javascript or other modern, general purpose programming language.

  • Consider yourself a polyglot programmer and always interested in learning more.

  • Bachelor’s degree in Computer Science (CS), Information Technology (IT) or equivalent technical work experience.

  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.

What We Value


  • Previous experience in software Integration Engineering, Technical Support, or Sales Engineering.

  • Previous experience building out a product or proof of concept with CPaaS APIs.

  • Knowledge of VoIP protocols, networking, and telecommunication industry standards is helpful.

  • Understanding of common debugging tools (webhook testing, postman, ‘debug’ tools).


What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. 

Source: https://boards.greenhouse.io/telnyx54/jobs/4414266003
View More Show Me The Details
Mar 25, 2021
Roaming Partner Manager -
Telnyx -


This position is global

The Role

Partners are key to Telnyx’s continued growth. As customer requirements become more complex, we need a strong set of partners to help customers implement, support, and grow their usage of Telnyx. Roaming partners are key to opening up new revenue opportunities for us in the Enterprise and untapped geographic markets.

The next challenge for you:

  • You will be charged with finding opportunities for bilateral roaming agreements and selection of partners for Telnyx Wireless, ensuring that the partner products align with internal requirements.

  • Lead the commercial and negotiation strategies for international roaming agreements and external partnerships for the Telnyx Wireless product.

  • Develop commercial strategies and tactics to optimize wholesale roaming relationships.

  • Building reporting mechanisms to showcase partner utilization.

  • Lead relationships with multiple partners, driving day to day project execution and making sure the relationships are in a good place for the long-term.

  • Communicate feedback, challenges, roadblocks, and insights effectively and concisely to the appropriate audiences and stakeholders.

  • Constantly strive for cost savings with our portfolio of partnerships through strong sourcing and negotiation skills.

Who you are:

  • Experience working with MNOs and managing partner relationships with MNOs.

  • The ability to build, lead and execute strategy in a collaborative environment.

  • Exceptional analytical, organizational, and project management skills. Ability to quickly analyze and apply relevant information to make timely and critical decisions that affect cross-functional teams to increase program return on investment and effectiveness.

  • Maintain accurate pipeline & results dashboards that communicate to key stakeholders the effectiveness of our partner relationships.

  • Deliver business performance reviews to assess operational metrics/effectiveness on a recurring (quarterly) basis with internal & external partners.

  • Strong tolerance for ambiguity; ability to focus and execute in a rapidly changing environment, take charge and make things happen.

  • Bachelor’s degree or equivalent experience required.

  • 1-2 years of relevant sourcing and negotiation experience.

  • Superior negotiation skills.

  • Excellent written and verbal communication skills.

  • Experience working on international roaming agreements would be a bonus.


What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

 

For Colorado residents please refer to our "Denver, CO - Remote" posting for additional info.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. 

Source: https://boards.greenhouse.io/telnyx54/jobs/4406004003
View More Show Me The Details
Mar 25, 2021
Dispatch Coordinator -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78879e7553559c01758e52f65d0372&source=&lang=en
View More Show Me The Details
Mar 25, 2021
Telecommunications Customer Account Associate -
Velocity -


 Position: Carrier Account Associate
 Reports to: Director of  Carrier Relations
 Schedule: Monday – Friday 

 Salary: Hourly Non-Exempt

 Supervisory Responsibility: No

General Summary: 
The primary job function is to work directly with internet providers (carriers), provisioning orders of data circuits for customers. The carrier account associate will handle all steps of an order, from prequalification, to placing the order, completing needed paperwork, entering order information into VSelect and master spreadsheets, tracking installs, following up on FOC dates, opening needed service and trouble tickets, and assisting with troubleshooting of carrier problems.  The carrier account associate may provision local phone service accounts, and will also handle administrative work and other duties found suitable to his/her skills.  

Principal Duties and Responsibilities: 



  • Working closely with assigned carriers on provisioning of data orders, from inception to completion. 



  • Obtaining quotes from new carriers for internet services for our customers.  



  • Assisting NOC & billing department in troubleshooting with problems post-install.  



  • Ensuring any needed carrier paperwork is completed properly and Velocity’s contracted rates/any special pricing is being applied to each order.  



  • Provisioning of certain local phone service accounts, working with long distance and toll free numbers. 



  • Administrative work, possibly including but not limited to: Answering phones; Assisting with monthly billing of Velocity’s customers; running monthly agent commission reports; Accounts Receivable; creative teamwork and brainstorming for promotional materials, such as the company website; running reports as needed for various customers. 



Qualifications, Experience and Education 

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78879e75e27c57017624ab38ae788c&source=&lang=en

View More Show Me The Details
Mar 25, 2021
Velocity Service Professional- Gainesville, FL -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7887bc766d995e0176d932f79a6cdc&source=&lang=en
View More Show Me The Details
Mar 25, 2021
Velocity Service Professional - Richmond, VA -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78859f74e27e090175371801463a58&source=&lang=en
View More Show Me The Details
Mar 25, 2021
Velocity Service Professional- Tampa FL -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78839e781ec94f01782218e93f55ff&source=&lang=en
View More Show Me The Details
Mar 25, 2021
Velocity Service Professional- Boston -
Velocity -


Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:


  • Like to Travel

  • Don’t mind heights, ladders or confined spaces

  • Can efficiently use basic tools and have basic construction skills

  • Have a customer service focus and can interact with others professionally

  • Manage your time well independently

  • Enjoy problem solving and facing new challenges

  • Are comfortable utilizing remote support

  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Duties and Responsibilities:


  • Service/install equipment at customer locations across US

  • Ensure the job site operates to Velocity and customer standards

  • Effectively and professionally communicate and interact with internal and external customers

  • Troubleshoot and diagnose managed devices

  • Repair, maintain, and install telecommunications infrastructure

  • Responsible for managing helper technicians and ensuring they follow all established processes

  • Display professional presentation at all times at customer sites

  • Complete additional tasks as required


Qualifications, Experience and Education:


  • Minimum High School Diploma/GED

  • Minimum of 2 years steady work experience

  • Minimum of 2 years in installation, field services or similar background preferred

  • Familiarity with basic hand tools

  • Able to obtain certifications required for aerial lifts

  • Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78839e73b552430173ed96785c4e9f&source=&lang=en
View More Show Me The Details
Mar 25, 2021
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