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Infrastructure Engineer- Transitions - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for an Infrastructure engineer with transition (onboarding / due diligence) experience to join us in either Sheffield or Nottingham. As a transition specialist you’ll work on onboarding new customers, carrying out due diligence, deploying tooling and also documenting client estates. You will need to communicate effectively with customers and internal stakeholders to ensure effective delivery in tight timescales.

Infrastructure Engineer Duties and Responsibilities
  • Lead the due diligence of new client estates.
  • Provide early life support to new customers.
  • Creating documentation of key elements of client estates and ensuring this is documented in our knowledge management systems
  • Deployment of standard Littlefish tooling to new client estates
  • To be responsible for completing specific technical projects as designated by the Service Management Team e.g. lead Service Transitions
  • Provide a knowledgeable technical information service to our internal Service Desk
  • Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs

What we are looking for from you
  • One years’ experience in a similar role
  • In-depth working knowledge of ;
  • MS platforms such as AD, SCCM, Azure, O365, and windows networking.
  • Windows server, AD, SCCM, networking LANs and WANs, (switches and firewalls), backup technologies, SaaS, PaaS
  • Working with service management tools to manager changes, incidents, problems and requests.
  • Be able to demonstrate good problem solving
  • 5+ years MS server / AD
  • MCSE, VCP, CCA, CCNA or relevant experience

What would make your application stand out?

Experience of:
  • Switches and firewalls
  • Backup technologies
  • ITIL
  • Security principles
  • Any experience of Linux, VMware, Citrix, Hyper-V, network security management, PowerShell, Office 365 Hybrid environments, or AWS.

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/infrastructure-engineer-transitions/
View More Show Me The Details
Mar 25, 2021
Professional Services Engineer - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish are seeking a Professional Services Engineer to join our team to provide technical expertise across a range of customer projects, from Microsoft Azure and Office 365 migrations to Windows 10 and Intune transformations. As the Professional Services Engineer, you will deliver projects end-to-end, inclusive of design work, implementation, configuration, testing, documentation and fully supporting the process of acceptance into service.

 

The ideal candidate should have a minimum two years of experience or more working within the IT Services Industry actively delivering Projects.

 

As the Professional Services Engineer, you will be home based, however with role will require frequent travel to client locations to complete project requirements, therefore candidates must also have a full driving licence and willing to travel.

 

Professional Services EngineerDuties and Responsibilities

Working with the Client and Littlefish Project Management teams to scope out project activity.

Design and implement the agreed solutions.

Create accurate and detailed project documentation and test plan.

Liaise with internal Infrastructure team to complete the handover to support activity.

Strive to achieve and maintain certification in the primary technologies within defined area of expertise.

Participate in and champion Littlefish Development initiatives

 

What we are looking for from you

 

Must have full driving licence and willing to travel to client locations as required to complete project requirements.

Microsoft MCSA: Windows Server 2016

 

As an experienced Professional Services Engineer working within the IT Services industry, you must have experience in:

 

Planning and Documentation of technical solutions.

Implementation, configuration, testing and troubleshooting technical solutions.

Good written and verbal communication skills to assist translation of complex technical subjects for sometimes non-technical audiences.

Conduct internal handovers into support upon project completion.

Typically, this level resource should have two years of experience or more working within the IT Services Industry.

 

What would make your application stand out?

CompTIA Security+ Certified Security Professional

Mimecast Technical Specialist

Datto Continuity Technical Specialist

VMware VCP

Cisco CCNA

Experience of creating high quality technical documentation detailing configuration of work completed during project engagement.

Participation in project pre-sales activity and design work.

 

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/professional-services-engineer/
View More Show Me The Details
Mar 25, 2021
Service Architect - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!
Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for a Service Architect to join our growing team.

Reporting into the Operations Director, your role as Service Architect will be to take overall responsibility for the design of client specific Service Operating Models, ITIL process and governance. You will act as the point of reference for implementation resource on new business transitions for service design. In addition, as the Service Architect is responsible for the design of Littlefish service management offers, working with delivery heads and sales teams as necessary to support the growth of Littlefish.

 Service Architect
 
Duties and Responsibilities
  • Participate in the sales process providing input into the service solution design and resource model. Present to new name customers, as necessary.
  • Build out new service integration process to complement the core process set.
  • Work with sales, solutions, and operations functional heads to define and build out new capabilities.
  • Developing and maintaining a service management process library to include single source and multi-source iterations allowing Littlefish to rapidly and effectively transition in new contracts that include service management responsibilities.
  • Lead the service management implementation on new business transitions, specifically:
  • Contract compliance management
  • Service organisation design
  • Service management process and procedure definition
  • Customer engagement definition to agreed processes and interfaces.
  • Work instruction creation
  • Service reporting design
  • Service management tool design
  • Governance design
  • Undertake implementation activities either directly or indirectly for any service management scope on service transition projects.
  • Reviewing and auditing (as appropriate) service management processes
  • Define a plan for service management operating model evolution, to include growth plans, capability maturity, new capability implementation etc.
  • mso-margin-bottom-alt:auto;line-height:normal;background

What we are looking for from you
  • A proven track record in process level (e.g., Incident, Request etc.) design, management and service delivery management.
  • Proven experience of service operating model design and implementation
  • Experience of defining new service capabilities from initial idea through to sale and implementation to meet a contracted client need or market demand
  • Business experience gained in Service Management and/or technical delivery roles, across a range of customers and environments in a Managed Services provider
  • Knowledge of typical managed service commercial constructs – service levels, charging/volumetric mechanisms, service schedules etc.
  • Relationship building with mid-level to senior level members of an organisation – gaining trust and confidence from customers.
  • Ability to lead a virtual team with a high degree of drive, determination and motivation to succeed.

What would make your application stand out?
  • Educated to Degree standard (or equivalent)
  • ITIL Expert (or equivalent knowledge)
  • SIAM Foundation (or equivalent)
  • Experience of working in a consulting environment on service management and service delivery transformation
  • Experience of working at CxO level in mid to large size organisations

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our 
#peoplematter 
approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/service-architect/
View More Show Me The Details
Mar 25, 2021
Service Delivery Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

We are currently recruiting for a Service Delivery Manager to join us on our exciting journey!

 

As the Service Delivery Manager, you will report into the Head of Service Delivery and be responsible for the management and delivery of all contracted services for either an individual or portfolio of nominated customers.  The Service Delivery Manager is responsible for ensuring that services delivered meet the contracted specifications and expectations established with customers, whilst improving quality and customer satisfaction.

 

Home/remote working available.

Service Delivery ManagerDuties and Responsibilities
  • Develop and enhance the strategic relationships with customers
  • Develop and deliver service account roadmaps, working alongside Service Account Managers and Solution/Technical Architects
  • Provide effective tactical and strategic advice, coaching and guidance to Field / On site staff, Service Desk agents, Service Management Office (ITIL) staff with a focus on operational delivery
  • Ensure effective resource management, influence and identify required resources within Operations and wherever possible forecast ahead in a timely manner
  • Manage and control contractual scope and Littlefish compliance against the scope
  • Work with the Service Account Managers on account planning and subsequent delivery of the plan including relationship mapping/management, identify upsell opportunities, secure and maintain reference-ability, winning renewals and re-procurements

 

What we are looking for from you
  • Educated to A Level standard (or equivalent)
  • ITIL Foundation (or equivalent)
  • A proven track record in Service Management - 4 to 6+ years (exceptions will be made for internal candidates)
  • Business experience gained in Service Management and/or Business Management roles, across a range of customers
  • Relationship building with senior members of an organisation - gaining trust and confidence from customers
  • Understanding of selling and marketing processes and practices

 

What would make your application stand out?
  • Educated to Degree standard
  • ITIL Expert
  • COBiT Foundation
  • SIAM Foundation

 

 

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/service-delivery-manager/
View More Show Me The Details
Mar 25, 2021
Service Desk Engineer Nottingham - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Through a focused growth plan, we have become an established and credible alternative to theusual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of each organisation and which are communicated in clear and straightforward language.

About the opportunity-

We are currently recruiting for a Service Desk Engineer to join us our ever growing Service Desk team on our exciting journey! Reporting into the Service Desk Team Leader, you will handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

The ideal candidate will have a minimum of two years’ experience in a similar technical role, although candidates who can demonstrate a track record of fast paced learning may be considered.

Duties and responsibilities
  • Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers
  • Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
  • Working on specific IT projects for customers as directed by the Service Management team
  • Any other responsibilities at the line managers discretion

 

What we are looking for from you
  • Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking- This is essential
  • Familiarity with the following software and technologies - MS Office Suite, Antivirus technologies.
  • Excellent customer service skills
  • Ability to work independently and prioritise own work to meet tight deadlines
  • Ability to work under pressure with competing priorities
  • Must be able to complete BPSS, CTC and SC checks as and when required

Life at Littlefish-

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.
  • We put our people first – every time and without hesitation
  • Attractive salary & benefits packages – we offer competitive salary packages to attract the best people
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards   to those who go ‘above & beyond’ and exceed customer targets
  • Friendly culture – casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/service-desk-engineer-nottingham/
View More Show Me The Details
Mar 25, 2021
System Administrator - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Through a focused growth plan, we have become an established and credible alternative to the ‘usual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of your organisation and which are communicated in clear and straightforward language.

 

About the opportunity-

Littlefish are seeking a System Administrator to join our Infrastructure & Operations team in our Nottingham office. As a System Administrator, your core function in the role will be general AD system administration, management of SCCM, application deployment, build management.

You will also be required to work with customers to facilitate user acceptance testing.

 

Duties and responsibilities

Review and action requests for application deployment, (where necessary, discover, document and collate all relevant information to complete)

Validate existing packages and import into SCCM, deploying the package and performing testing.

Deploying applications using SCCM testing install and un install

Perform further application testing to ensure it works with Windows 10 and Windows 7

Liaise with testers, UAT groups as necessary to test applications

Provide progress updates to SDMs, project teams and client teams when required
  • Create and manage OS build images, OS and application patch management
  • AD systems administration and Compliance reporting

 

What we are looking for from you

 

Experience of working in an MSP or enterprise environment

Experience in packaging and deploying applications with SCCM current branch

Windows build/image creation and management skills

Knowledge of desktop configuration (ADK, MDT, creation of Task Sequences)

Experience with Intune and MDM

AD Administration experience

Scripting skills; specifically PowerShell

 

What will make your application stand out?

Experience in:

Administering and Deploying System Centre 2012 Configuration Manager

MD-101T01 Deploying the Modern Desktop

MD-101T02 Managing Modern Desktops and Devices

MD-101T03 Protecting Modern Desktops and Devices

Experience of application packaging

Desktop productivity suite configuration and deployment (Office 365 ProPlus, Office 2016)

 

 

Life at Littlefish-

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

 

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

We put our people first – every time and without hesitation

Attractive salary & benefits packages – we offer competitive salary packages to attract the best people

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards   to those who go ‘above & beyond’ and exceed customer targets

Friendly culture – casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/system-administrator/
View More Show Me The Details
Mar 25, 2021
Service Desk Engineer - Sheffield
Littlefish - Sheffield

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Through a focused growth plan, we have become an established and credible alternative to the ‘usual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of each organisation and which are communicated in clear and straightforward language.

 

About the opportunity-

We are currently recruiting for a Service Desk Engineer to join us our ever-growing Service Desk team on our exciting journey! This role will be based in Sheffield.

Reporting into the Service Desk Team Leader, you will handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

 

The ideal candidate will have a minimum of two years’ experience in a similar technical role, although candidates who can demonstrate a track record of fast paced learning may be considered.

 

Duties and responsibilities

Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers

Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales

Working on specific IT projects for customers as directed by the Service Management team

Any other responsibilities at the line managers discretion

 

What we are looking for from you

Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking- This is essential

Familiarity with the following software and technologies - MS Office Suite, Antivirus technologies.

Excellent customer service skills

Ability to work independently and prioritise own work to meet tight deadlines

Ability to work under pressure with competing priorities

Must be able to complete BPSS, CTC and SC checks as and when required

 

 

Life at Littlefish-

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

 

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

We put our people first – every time and without hesitation

Attractive salary & benefits packages – we offer competitive salary packages to attract the best people

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards   to those who go ‘above & beyond’ and exceed customer targets

Friendly culture – casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

 

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/service-desk-engineer-2/
View More Show Me The Details
Mar 25, 2021
Service Desk Team Leader - Sheffield
Littlefish - Sheffield

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for a Service Desk Team Leader to join our team in Sheffield. As the Service Desk Team Leader, you will provide management support to one or more teams (PODs) of Service Desk Engineers. Also, as the Service Desk Team Leader, you will be responsible for; ensuring delivery of agreed service levels, customer service reviews, hiring and onboarding for your assigned team, check and improve the quality of the service desks work.

Service Desk Team LeaderDuties and Responsibilities
  • Direct line management for a team of up to 15 service desk engineers, providing feedback through 121s and formal reviews.
  • Monitoring and managing the service desk engineer’s daily performance and productivity, assigning workload and tasks to meet customer demands
  • Mentoring and coaching members of the team, acting as a hierarchical and technical escalation point
  • Responsible for all tickets currently assigned to the service desk queue, monitoring breach status and open backlog, prioritising engineer effort and time to meet customer SLAs and KPIs
  • Engagement point with the customer for service improvements and initiatives to improve the customer offering.
  • Initial escalation point for end user issues and complaints.
  • Supporting the service transition process, onboarding new customer and new customer processes/technologies.
  • Provide input and reporting for service desk resource forecasting and planning on a regular basis.

 

What we are looking for from you
  • Previous experience within a service desk or technical contact centre environment
  • Familiarity it ITSM practices (ITIL)
  • Familiarity with CRM/IT Case management software’s
  • Excellent written and verbal communication
  • Diplomatic when faced with issues
  • Able to manage self and others during pressured situations
  • Ability to read and understand management information/reporting
  • Self motivator, and able to motivate others
  • Able to manage multiple competing stakeholder demands.

 

What would make your application stand out?
  • Prior management or team leader experience
  • Understanding and management of telephony and chat platforms
  • Understanding and management of Service Desk ITSM tools
  • Understanding and management of Remote connect/control software
  • Technical competency for core technologies (Microsoft stack)
  • Ability to produce and interpret management information/report

 

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/service-desk-team-leader/
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Mar 25, 2021
Implementation Specialist - Vaughan
Upstream Works - Vaughan


Upstream Works is an organization that is focused on delivering software technology for customer care in the rapidly changing social, mobile and multichannel world. We work within our core values of Accountability, Collaboration, Innovation, and Excellence. We like to get things done, and also have fun while we're doing it. As a growing organization, our employees have the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.

Our Professional Services Team is currently looking for an Implementation Analyst who will be a key contributor to the growth of Upstream Works. Reporting to the Director of Professional Services, you will be part of a team of professionals that deploys Upstream solutions to its customers. You will play a key role in the design, configuration and delivery of our Contact Center solutions

What you'll do:



  • Lead the installation and configuration of solution installs in client and partner data centers



  • Leverage your knowledge of our product and technical expertise to deliver an optimal solution for our customers and partners



  • As a solutions expert, collaborate with our customers and partners project teams and IT departments to determine how to configure the solution to best meet their needs



  • Work closely with Project Managers and Professional Services Analysts to deliver Contact Center solutions



  • Provide technical guidance for configuration including SSL, Active directory, third party libraries that adhere solution requirements



  • Document installation progress and ensure installation and configuration is done use best practices



  • Evaluate environments provided and work with the client to ensure they meet the solution requirements



  • Contribute to solution documentation and knowledge transfer to the Support team



  • Be subject matter expert on installation, configuration, hardening and environmental setup and requirements 



What you'll need:



  • University Degree in Computer Science or a related discipline, or equivalent experience



  • Demonstrate working experience in enterprise solution installation and configuration. Including VMWare, Reverse Proxies, Active Directory. This list goes on and on. But it doesn’t intimidate you one bit



  • Strong knowledge of principles and best practices in networking and MS SQL configuration. SQL qualifications preferred



  • Knowledge of telecom or contact center projects is an asset



  • Provide advice, guidance and consultancy to internal and external stakeholders



  • Experience in an agile environment is an asset



  • Exacting attention to detail



  • Ability and willingness to write clear, concise documentation



  • Solutions focused with a track record of taking initiative to find the best solution



  • Excellent technical, problem solving and troubleshooting instincts



  • A track record of continued learning



  • You have worked on multiple projects at a time



  • Willingness and experience working within a flexible and collaborative team environment



  • Strong communicator with demonstrated confidence, technical aptitude, and active listening skills



  • Able to learn quickly and easily adapt to a wide variety of challenges



  • You are truly, and deeply in love with technology. You have spot-on problem-solving instincts and you continue to learn new technologies at super speed



We offer a competitive salary and benefits.  We are located at 7777 Weston Road, at the corner of Highway 7 & Weston Road, in Vaughan.  The office is easily accessible by car or transit (both TTC and York Regional Transit).  More information about Upstream Works is available at www.upstreamworks.com.

Interested candidates may apply by responding to this job posting only. 

And who are we?

At Upstream Works, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers. We help solve tough problems by integrating software and using analytics to improve efficiency. And, we are proud to say we can do this in the fastest time in the industry.

We are a group of dedicated, hard-working, family-friendly, close-knit people who enjoy Holiday parties, family & friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us. Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees and no one gets hurt!

At Upstream, we live and work by our culture of collaboration, delivery and respect for each other. When we hand out business cards to our friends and peers, they say: “quae dicimus faciamus” – we do what we say. That’s why we were recently named a Tech Culture Winner in 2017!

Check us out on Facebook: http://tinyurl.com/pmlgcpg

Read our reviews on Glassdoor: http://tinyurl.com/yd2zs3ov

 

Source: http://www.upstreamworks.com/company/careers/
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Sep 14, 2020
Lead Java Developer - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1322157&&&nohd#job
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Jun 16, 2020
Product Manager, APIs & Integrations (CA, TX, NY, OR) - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1320718&&&nohd#job
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Jun 16, 2020
Product Manager, APIs & Integrations (CA, TX, or NY) - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1320718&&&nohd#job
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Jun 16, 2020
Director of Customer Applications (Remote) - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1316015&&&nohd#job
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Jun 8, 2020
Mid-Market Account Executive (Remote) - Austin
CallFire - Austin
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1308300&&&nohd#job
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Jun 4, 2020
Lead Front-End Engineer (Remote) - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1236541&&&nohd#job
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Jun 4, 2020
Sr Business Data Analyst (Remote) - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295221&&&nohd#job
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Jun 4, 2020
Mid-Market Account Executive - Austin
CallFire - Austin
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1308300&&&nohd#job
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May 27, 2020
Sr Business Data Analyst - Santa Monica
CallFire - Santa Monica

SET-TO-ERROR

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295221&&&nohd#job
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May 27, 2020
Business Development & Strategy Internship- Remote - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1306638&&&nohd#job
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May 22, 2020
Lead Front-End Engineer - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1236541&&&nohd#job
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May 15, 2020
Lead Angular Engineer - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1236541&&&nohd#job
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May 12, 2020
Quality Assurance Agent - Doral
Inktel - Doral

The Quality Assurance Representative (QAR) reports to the Director of Quality Assurance Manager or Supervisor. The QAR is responsible for partnering with Training, Operations Team Members, Account Executives and Clients to ensure that all quality metrics are achieved, that Best Practices are followed, and that World-class Customer Service is being delivered to our Client’s Customers in every interaction.

Responsibilities:
  • Performs contact monitoring and provide trend data to the account’s internal Management Team
  • Sends immediate alerts via email notifying the account’s internal Management Team of poor performance and trends
  • Participates in meetings with Management to inform and discuss individual and team performance
  • Track quality scores, trends, commitments and program updates

Requirements:
  • High school diploma Minimum of 1 year in customer service, quality assurances, or investigative environment.
  • Must type a minimum of 45 words per minute.
  • General computer and software experience (word processing, database software, and spreadsheet).
  • Strong written and verbal communication skills.
  • Excellent interpersonal and organizational skills.
  • Critical thinking and problem resolution skills.
  • Attention to detail. Ability to meet deadlines.
  • Self-motivated. Superior customer service skills.
  • Must be able to work independently in a fast-paced/multi-tasked environment and understand the concept of customer service and success.

Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*46462869736AF99C
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May 6, 2020
Data Science Intern - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295222&&&nohd#job
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May 2, 2020
Sr Business Analyst - Santa Monica
CallFire - Santa Monica

SET-TO-ERROR

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295221&&&nohd#job
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May 2, 2020
Freelance Writer - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1281755&&&nohd#job
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Apr 1, 2020
AR Clerk - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1278233&&&nohd#job
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Mar 23, 2020
Sr Product Marketing Manager - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1148874&&&nohd#job
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Mar 5, 2020
Customer Marketing Manager - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1257944&&&nohd#job
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Mar 3, 2020
Content Specialist, Sales and Marketing - Austin
CallFire - Austin
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1253462&&&nohd#job
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Feb 25, 2020
Senior Front-End Developer - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1258157&&&nohd#job
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Feb 25, 2020
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