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Director of DevOps - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1255831&&&nohd#job
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Feb 20, 2020
IT Support Technician - Santa Monica
CallFire - Santa Monica

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1243079&&&nohd#job
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Feb 11, 2020
Office Manager - Santa Monica
CallFire - Santa Monica

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1246691&&&nohd#job
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Feb 10, 2020
Manual QA Tester - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1235377&&&nohd#job
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Jan 27, 2020
Marketing Operations Manager - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1232974&&&nohd#job
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Jan 27, 2020
Director of Business Intelligence - Santa Monica
CallFire - Santa Monica

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1232414&&&nohd#job
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Jan 23, 2020
Director of Site Reliability Engineering - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1214800&&&nohd#job
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Jan 8, 2020
Video Producer - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1219266&&&nohd#job
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Jan 7, 2020
Director of Production Operations - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1214800&&&nohd#job
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Dec 31, 2019
Sr PHP Engineer - Santa Monica
CallFire - Santa Monica

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1207540&&&nohd#job
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Dec 17, 2019
Director of Accounting/Controller - Doral
Inktel - Doral

General ResponsibilitIes: Lead and manage day-to-day operations of the accounting team, including monthly and annual closing activities through adherence with GAAP, and internal policies and procedures.

Work Description:
  • Assist in overall functionality of the team to ensure productivity and engagement.
  • Maintain general ledger and prepare financial statements in accordance with GAAP.
  • Manage month-end closing cycles, including those with cross-department functions.
  • Manage treasury and cash flow functions.
  • Assist with year-end and other audits.
  • Assist in developing and designing business models to meet the needs of the business.
  • Assist with annual budget, and routine forecasting and projection activities.
  • Assist with capital expenditure financing, while seeking new opportunities.
  • Other projects as assigned.

Business Requirements:
  • Minimum of Bachelor of Accounting degree with at least six years of practical, hands-on experience in a service industry.
  • Masters in Accounting or MBA a plus.
  • Strong understanding and interpreter of GAAP, accounting theory, and internal control with an ability to implement innovatively.
  • Advanced MS Excel skills: pivot tables, v-lookups, use of macros, etc. with the ability to train others.
  • Ability to act and operate independently with strong problem-solving and troubleshooting skills.
  • Ability to develop business acumen in a fast-paced environment, and work cooperatively and collaboratively through all business functions to achieve objectives.
  • Excellent time management and organizational skills with the ability to train others with these skills.

Leadership Requirements:
  • Strong leadership and inter-personal skills to drive the team’s success and engagement.
  • Demonstrated and proven track record of professional development, coaching and mentoring of direct reports.
  • Highly detail-oriented and organized, with a strong commitment to assigned deadlines and promote same within team.

 

Salary & Benefits

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*401486B07EDFC1DB
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Dec 16, 2019
IT Manager - Santa Monica
CallFire - Santa Monica
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1203144&&&nohd#job
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Dec 11, 2019
Sr Java Engineer - Pasadena
CallFire - Pasadena

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1018636&&&nohd#job
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Dec 2, 2019
Business Development Representative - Austin
CallFire - Austin

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1193818&&&nohd#job
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Nov 26, 2019
Sales Development Representative - Austin
CallFire - Austin
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1193810&&&nohd#job
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Nov 26, 2019
IT Desktop Specialist - Santa Monica
CallFire - Santa Monica

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1131119&&&nohd#job
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Nov 25, 2019
Accounts Payable Specialist - Santa Monica
CallFire - Santa Monica

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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1183839&&&nohd#job
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Nov 13, 2019
Sr Product Marketing Manager - Austin
CallFire - Austin
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1167615&&&nohd#job
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Oct 24, 2019
Office Assistant - Austin
CallFire - Austin
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Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1166506&&&nohd#job
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Oct 22, 2019
Senior PHP Engineer - Santa Monica
CallFire - Santa Monica


EZ Texting, named one of the Best Places to Work in Los Angeles, is an exciting cloud messaging company with offices in Santa Monica, CA, Pasadena, CA, Austin, TX and Kiev, Ukraine. We are looking for individuals ready to work with a fun and dedicated team to change the face of communication.  We are now seeking a Senior PHP Engineer in our Santa Monica office.  This is a 2 year contract assignment.

Responsibilities:



  • Collaborate with other developers and teams to plan, design, develop, test, and maintain web applications and services



  • Provide technical leadership to teammates through coaching, mentorship and code reviews



  • Maintain high standards of software quality within the team by establishing good SDLC practices and leading by example



  • Recommend improvements to infrastructure, technology and processes



Required Skills:



  • 5+ years of PHP development experience



  • Deep understanding of OOP concepts



  • Understanding of and experience with MVC frameworks



  • Highly proficient with HTML, CSS, JavaScript/jQuery



  • Experience with MVC frameworks



  • Experience building REST/JSON APIs or web services



  • SCM experience, preferably GIT



  • RDBMS experience, including schema design and SQL optimization



  • Familiarity with agile development methodologies



  • Great design and problem solving skills, passion for quality and engineering excellence at scale



Nice to have



  • Experience building apps with Angular 2 framework



  • Experience with other languages besides PHP



  • Experience with MongoDB, and/or other NoSQL databases



  • Experience with Redis



  • Experience with RabbitMQ



  • Experience with Gearman



  • Experience tuning and scaling high-volume transactional use cases



  • BS in CS or related field



Benefits:

  • Uncapped growth potential

  • Fully stocked kitchens

  • Dog friendly office

  • And many more additional perks�

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1159643&&&nohd#job
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Oct 16, 2019
IT Desktop Support - Santa Monica
CallFire - Santa Monica

EZTexting is currently looking for an IT Help Desk Technician to join our growing IT department to assist with the day-to-day IT requests received from internal and external users.

Duties And Responsibilities

  •  Serve as the first point of contact for internal and external users seeking technical assistance over the phone, email, chat, ticket or walk-in.

  • Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.

  • Setup remote monitoring and diagnostic systems.

  • Determine the best solution based on the issue and details provided by the end-users.

  • Train end users and walk them through the problem-solving process.

  • Research and provide accurate information on IT products and services.

  • Track issues, progress, and resolutions using tickets.

  • Timely follow-up with end users to ensure issue has been resolved.

  • Communicate end user feedback and/or suggestions to appropriate internal teams and management.

  • Inform management of recurring problems.

  • Stay current with system information changes and updates.

  • Identify, suggest, and implement improvements on procedures and workflows

  • Working with purchase orders and procurement of IT equipment

 

Qualifications

  • Minimum of four years� experience working in a similar IT helpdesk position.

  • Understanding and troubleshooting of networking fundamentals ( including wireless and wired networking, printing, file sharing, VOIP, Mobile devices ).

  • Working knowledge with different AntiVirus software

  • Strong attention to detail and ability to work with minimal supervision.

  • Effective verbal, written communication and organizational skills.

  • Working knowledge of Google Suite products, networks, servers, MS Windows, MacOS, office equipment (e.g. printers, scanners), other computer related hardware, and phone systems.

  • Eagerness to contribute in a team-oriented environment; able to work in a fast-paced environment.

  • Creative problem-solving ability and dedication to accomplishing goals and challenges presented on a daily basis from internal and external users.

  • Proven ability to take ownership of tasks to move daily work forward.

  • Ability to use sound judgment in completing tasks and to seek guidance when needed.

  • Good interpersonal skills.

  • Be able to travel occasionally 

 

WHAT YOUR DAY IS LIKE

  • Ensure that all employee IT equipment and services are in working order, including Macs, Windows, desktops and laptops, iOS and Android devices, printers, wireless networks, and audio-visual systems.

  • Track issues and take ownership of problems and see them to resolution. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

  • Anticipate problems that users may encounter and address them proactively. Continually monitor and assess support requirements. Create system support documentation as needed.

  • Proactively manage any planned changes and upgrades. Inform those who would be impacted and ensure everything is working when changes are completed.

  • Recommend hardware and software solutions, including new product acquisitions and upgrades.

  • Provide technical support and maintenance for conference rooms/collaborative workspaces and offices utilizing audio-visual systems, manage local ticketing system and assist with tickets.

  • Support new hire setups and assist with terminating employees 


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1131119&&&nohd#job
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Oct 3, 2019
Senior Product Marketing Manager - Santa Monica
CallFire - Santa Monica

As a Senior Product Marketing Manager, Mid-Market at EZ Texting, you will own the go-to-market and launch activities for all products targeting mid-sized businesses, agencies and other high-potential customer segments. You will define and drive product positioning and messaging as well as create compelling content and sales enablement tools. 

To excel in this role, candidates must be team-oriented, have a �can do� attitude and be comfortable working in a fast paced, cross-functional team environment. The ideal candidate will have a solid track record of marketing success.  He or she will be an expert in translating technical features into benefits, and will have an understanding of SaaS technology and marketing strategies. 

Key Responsibilities

  • Develop go-to-market strategies and lead product launches.  

  • Be the expert on mid-market businesses, how they evaluate, buy and use text messaging solutions; be the expert on the competition and how to beat them.

  • Produce externally facing content such as customer stories, webinars, datasheets, feature briefs, white papers, web updates, and more.

  • Create internally facing content that is both compelling and easily consumable, including sales playbooks, training, competitive positioning, FAQs and pricing guides.

  • Build strong cross functional relationships with other teams including Sales, Partnerships, Business Intelligence, Marketing and Product Management. 

  • Optimize the offer strategy for the market(s) including positioning, messaging and packaging of plays to drive sales and customer satisfaction.

  • Monitor and report out on the impact of sales plays across the different segments. Get feedback early and often from the sales team and iterate and evolve plays as needed, and build funnel for future plays.

 

As our ideal candidate, you are:  

 

  • An exceptional writer with experience creating varied content. 

  • A high-energy, creative and resourceful self-starter with a �can do� attitude that excels in a fast-paced environment, adapting quickly to changing business needs. 

  • A strong collaborator that can work cross-functionally to get things done. 

  • A flexible individual willing and able to wear many hats. 

  • A tech-savvy marketer capable of understanding complex technical concepts and simplifying them for our customers. 

  • Available to work in our Santa Monica, CA or Austin, TX office, 

 

For this role, we would like to see 5 years of marketing experience and 3 years of product marketing experience. A Bachelor�s degree is required and an advanced degree in Marketing, Business or a related field is preferred. 

Benefits

  • Fully paid medical, vision, dental and life insurance

  • 401(k) Plan

  • Stock options

  • Paid vacation

  • Unlimited sick leave

  • Fully stocked kitchens

  • Dog friendly office

  • And many more additional perks�

 

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1148874&&&nohd#job
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Oct 2, 2019
Customer Support Specialist - Austin
CallFire - Austin


About us:

A Santa Monica-based tech company, EZ Texting's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in both the heart of Santa Monica and Austin, Texas, we've created a unique work-space that the Los Angeles Business Journal has named one of the Top 100 places to work in LA - for the last four years running. Come find out why. 

Overall responsibility 

This is a great starting position for those eager to learn SMS marketing and technology, risk management strategies, help customers, and have fun doing it! The Client Operations Specialist is responsible for providing an amazing client experience, deliver prompt and accurate technical support, and ensure client satisfaction on a daily basis.

We're looking for self-motivators who are never finished learning. The ideal Client Operations Specialist has excellent communication skills, a great attitude, an interest in learning new (and existing) technology, patience, critical thinking skills, welcomes change, and willingness to work in a dynamic, fast-paced and fun environment. If this sounds like you, we�d love to meet you!

Responsibilities



  • Maintain customer service levels according to EZ Texting's standards



  • Ensure that the client base receives the appropriate level of customer service and technical support by handling unresolved and escalated client issues with prompt and courteous service.



  • Manage day-to-day activities of the client service specialist.



  • Work with Client Success Management team to ensure consistency in all policies and procedures



  • Accomplish a thorough understanding and proficiency of EZ Texting's products through internal training and development.



  • Champion changes in organization and process improvement



Required Skills



  • Bachelor's degree is required



  • Strong quantitative and qualitative analytical abilities



  • Can work any shift from 8am to 7pm (Central time)



  • Understand how to interact with and navigate web-based software



  • Excellent oral and written communication skills



  • Ability to handle multiple customer requests at once



  • Superior typing skills



  • Strong organizational skills



  • Experience using Zendesk and Excel is a plus, but not required



Benefits



  • Quarterly bonus, profit sharing, and incentives dependent on performance



  • Fully paid medical, vision, dental and life insurance 



  • 401(k) Plan



  • Paid vacation



  • Unlimited sick leave



  • And many more additional perks�


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1109267&&&nohd#job
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Sep 24, 2019
AR Clerk - Santa Monica
CallFire - Santa Monica

EZ Texting is looking for a skilled AR Clerk to join the team on a full-time basis. This position is integral to the growth and building of our organization, and requires a versatile, self-directed and hands-on professional.


 
Essential Functions:

  •  

    Post all credit card receipts and deposits into QuickBooks

  •  

    Assist with credit card batch reconciliation by verifying merchant data

  •  

    Research, process and resolve customer refund requests

  •  

    Respond and resolve all billing tickets queue within 24 hours

  •  

    Assist with collection on invoices; e-mailing and calling customers

  •  

    Work with third party contractor to research and resolve chargeback disputes

  •  

    Research and resolve arbitration disputes on chargebacks

  •  

    Post all chargebacks in QuickBooks

  •  

    Work with customer support team to deter fraud as related to chargebacks

  •  

    Keep daily, weekly, and monthly tracking reports on chargebacks

  •  

    Assist with documenting processes

  •  

    Provide support to the Billing Manager

  •  

    Participate in team planning meetings

  •  

    Meet defined department goals and activity metrics

  •  

    Perform related duties as assigned


 
Qualities: 

  •  

    A self-motivated and proactive team player

  •  

    An excellent provider of customer service to customers and internal teams

  •  

    Excellent verbal and written communication skills

  •  

    Tech savvy � must be comfortable working in a mostly digitized accounting environment

  •  

    Flexible � possess the ability to effectively cope with rapidly changing priorities

  •  

    Ability to prioritize and organize workflow

  •  

    Strong attention to detail, goal oriented

  •  

    Excellent organizational, analytical and interpersonal skills


 
 Required Experience:

  • 2 years of Accounts Receivable experience 

  • College level accounting

  • Hands-on experience in operating Excel spreadsheets and accounting software (Quickbooks or similar software preferred)

  • Technology/software industry experience preferred

     


 
Benefits:

  • Employee paid benefits including: medical, dental, vision and coverage, life, AD&D, and LT&ST Disability

  • Paid time off
  • Unlimited sick leave

  • 401(k) plan

  • Tuition reimbursement 

  • Dog friendly office

  • General awesomeness

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1070211&&&nohd#job
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Sep 20, 2019
Creative Services Project Manager - Santa Monica
CallFire - Santa Monica

<p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">About EZ Texting <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">EZ Texting provides small and local businesses who are time and resource constrained, a platform to communicate with their customers. We have over 200,000 customers ranging from political groups to nonprofits, small businesses, educational institutions, government agencies, national companies, and marketers. We have the heart of a startup, are stable, well-funded, and growing incredibly fast!

<p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Our office environment is highly collaborative, innovative, passionate and fun. You will grow here -- we value continuing education and professional growth. We often have a dog or two running around the office, so we hope you like animals. Also, we really like food - so we buy lunch for the office regularly, and have coffee, snacks, and drinks all over the place. <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap">Job Description <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">  <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">EZ Texting is looking for a detail oriented, passionate, Creative Services Project Manager, who is instrumental in helping us bring creative work to life.

<p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">The Creative Services Project Manager will support the overall Creative Marketing team and ensure that marketing, brand, and product assets and campaigns are delivered at the highest possible level, and within clearly constructed and communicated time frames. This individual will be comfortable in managing website project assignments for developers in order to maintain a busy schedule of each designer and developer. He/she will be motivated to combine the art of design with the art of programming. It is a critical role, supporting and maintaining the Marketing websites for multiple brands. He/she will be working with the Marketing team and other departments, reporting to the Creative Director. The ideal candidate will be a motivated, team-oriented, independent thinker, who is looking to grow their skills, and has a desire to take on exciting new challenges. <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">  <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">It's imperative that this person has a deep understanding and willingness to learn of how the web development team organizes their time, and be able to take on the �product manager� role in assigning all coding projects to the team.

<p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap">Responsibilities <ul "margin-top: 0; margin-bottom: 0"> <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 10pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Ensuring that all creative and programming work is executed on time, on budget and without error. <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Managing resources with tight timelines and personnel constraints. This person has the ability to optimize team usage and prioritize initiatives that generate the greatest impact for the organization. <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 12pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Strong organizational skills with the ability to quickly and effectively communicate with cross-functional teams, as well as provide strategic workflow management. <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: bold; font-style: normal; font-variant: normal; text-decoration: underline; vertical-align: baseline; white-space: pre-wrap">Skills & Experience <ul "margin-top: 0; margin-bottom: 0"> <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 10pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Experience with managing resources in a creative environment <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Strong multi-tasking skills. Ability to work across several projects with competing deadlines and have the ability to effectively and efficiently plan and prioritize teams and deliverables. <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 10pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Gather, plan and execute short- and long-term asset creation across multiple platforms <li "list-style-type: disc; : 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre"> <p "line-height: 1.2; margin-top: 10pt; margin-bottom: 0pt"><span ": 12pt; #000000; background- transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap">Ensure teams communicate effectively across all channels to engage target audiences across diverse demographics

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1141397&&&nohd#job
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Sep 20, 2019
IT Help Desk Technician - Santa Monica
CallFire - Santa Monica


EZTexting is currently looking for an IT Help Desk Technician to join our growing IT department 
to assist with the day-to-day IT requests received from internal and external users.

Duties And Responsibilities



  •  

    Serve as the first point of contact for internal and external users seeking technical assistance over the phone, email, chat, ticket or walk-in.



  • Perform

     

    onsite and

     

    remote troubleshooting through diagnostic techniques and pertinent questions.



  • Setup remote monitoring and diagnostic systems.



  • Determine the best solution based on the issue and details provided by the end-users.



  • Train end users and walk them through the problem-solving process.



  • Research and provide accurate information on IT products and services.



  • Track issues, progress, and resolutions using tickets.



  • Timely follow-up with end users to ensure issue has been resolved.



  • Communicate end user feedback and/or suggestions to appropriate internal teams and management.



  • Inform management of recurring problems.



  • Stay current with system information changes and updates.



  • Identify, suggest, and implement improvements on procedures and workflows



  • Working with purchase orders and procurement of IT equipment



Qualifications



  • Minimum of four years� experience

    working in a similar IT helpdesk position.



  • Understanding and troubleshooting of networking fundamentals ( including wireless and wired networking, printing, file sharing, VOIP, Mobile devices ).



  • Working knowledge with different AntiVirus software



  • Strong attention to detail and ability to work with minimal supervision.



  • Effective verbal, written communication and organizational skills.



  • Working knowledge of Google Suite products, networks, servers, MS Windows, MacOS, office equipment (e.g. printers, scanners), other computer related hardware, and phone systems.



  • Eagerness to contribute in a team-oriented environment; able to work in a fast-paced environment.



  • Creative problem-solving ability and dedication to accomplishing goals and challenges presented on a daily basis from internal and external users.



  • Proven ability to take ownership of tasks to move daily work forward.



  • Ability to use sound judgment in completing tasks and to seek guidance when needed.



  • Good interpersonal skills.



  • Be able to travel occasionally 



 

WHAT YOUR DAY IS LIKE



  • Ensure that all employee IT equipment and services are in working order, including Macs, Windows, desktops and laptops, iOS and Android devices, printers, wireless networks, and audio-visual systems.



  • Track issues and take ownership of problems and see them to resolution. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible



  • Anticipate problems that users may encounter and address them proactively. Continually monitor and assess support requirements. Create system support documentation as needed.



  • Proactively manage any planned changes and upgrades. Inform those who would be impacted and ensure everything is working when changes are completed.



  • Recommend hardware and software solutions, including new product acquisitions and upgrades.



  • Provide technical support and maintenance for conference rooms/collaborative workspaces and offices utilizing audio-visual systems, manage local ticketing system and assist with tickets.



  • Support new hire setups and assist with terminating employees 



Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1131119&&&nohd#job
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Sep 11, 2019
Manual QA Tester - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1109748&&&nohd#job
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Sep 6, 2019
Contract Technical Recruiter - Santa Monica
CallFire - Santa Monica

EZ Texting, named one of the Best Places to Work in Los Angeles, is an exciting cloud messaging company with offices in Santa Monica, CA, Austin, TX and Kiev, Ukraine. We are looking for individuals ready to work with a fun and dedicated team to change the face of communication.  We are now seeking a Contract Technical Recruiter in our Santa Monica office.

This temporary role will start ASAP and last for 2-3 months. There is some flexibility on schedule and number of hours (30-40/week). This individual will be responsible for Talent Acquisition and various Human Resources functions. 

RESPONSIBILITIES 

  • Partner with Sr Talent Acquisition Specialist in the recruitment process by assisting with the development of recruitment strategies, coordinating job postings, reviewing resumes, performing reference checks, conducting telephone interviews and meeting with hiring managers.
  • Manage relationship between HRIS 3rd Party and human resources team.
  • Use strong HRIS skills to stay abreast of system updates and make proper process updates within department.
  • Ability to create and evaluate reports from HRIS database.
  • Conduct successful roll-outs of new programs and procedures throughout the organization.

QUALIFICATIONS 
  • Excellent communication skills (verbal, written, and interpersonal)
  • Ability to work independently, and coordinate projects, prioritizing, and multi-tasking in a fast paced environment.
  • Proficient in Microsoft Office, (HRIS - ADP or ClearCompany ATS knowledge preferred)
  • Ability to display sensitivity, tact and responsiveness in various situations and maintain a high level of confidentiality

EDUCATION AND EXPERIENCE 
  • Bachelor�s Degree in Human Resources preferred
  • 3-5 years of relevant Technical Recruiting experience
  • Clear understanding of HR practices and legal requirements
  • Knowledgeable of federal, and state labor laws and guidelines for employers
  • Performance Management & employee relations problem solving and analytical skills, a plus
  • Demonstrated ability to research and analyze problems, provide feedback, and recommendations

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1109692&&&nohd#job
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Aug 23, 2019
Mid-Market Account Executive - Austin
CallFire - Austin

About us:

A Santa Monica-based tech company, EZ Texting's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in the heart of Santa Monica, we've created a unique work-space that the Los Angeles Business Journal has named one of the Top 100 places to work in LA -  for the last four years running.  Come find out why.

The High Value Sales Executive position is EZ Texting�s initial point of contact to prospect and acquire new larger value clients. Creativity and outside-the-box thinking are imperative to ensure that these most valuable accounts get the utmost attention from the start of their relationship with our company. The High Value Sales Exec will take a consultative approach establishing the customer relationship by building rapport, setting proper expectations, and expanding the customer�s ideology around texting; to unlock additional use cases. This group will work very closely with Key Account Managers and our team of Sales Engineers.



Your Responsibilities




Customer Acquisition -

Source high value accounts and growth opportunities utilizing

all available resources to reach out to prospects in an attempt to turn those prospects into high value customers. Responsible for driving the sales process from leads to prospects and managing deals to closure.


Solution Oriented -

Capacity to understand complex technical solutions. Create pricing proposals, communicate terms and manage the contract process. Communicate to technical and executive audience, building trust and mutual respect. Passionate about thinking outside the box with best in class interpersonal and communication skills to make complex contractual, technical and financial details sound simple.


Prioritization -

Ability to balance competing priorities and manage multiple projects/deals at the same time. Keep management informed by submitting activity and results reports, weekly work plans, and pipeline analyses.


Results Driven -

Accountable for the overall success and lifetime value of the customer. Responsible for new customer acquisition and driving new revenue to the company by consistently attaining/exceeding a quarterly revenue quota.



Sales Skills


 


  • Experienced in strategic prospecting, qualification and rapport building via phone and in person meetings

  • Ability to communicate complex technical solutions in an easy to understand manner

  • Deep understanding of product knowledge, and the ability to think creatively to provide the best solution for prospects.

  • Proficient in Microsoft Office (Excel + PowerPoint), Confident public speaker/presenter,



Qualifications



  • Bachelor's degree, or relevant years of experience

  • Distinct presentation and negotiation skills

  • Exceptional written and verbal communication

  • Strong analytical and critical reasoning skills

  • Ability to learn new concepts and technologies quickly


Benefits
  • Quarterly bonus, profit sharing, and incentives dependent on performance
  • Fully paid medical, vision, dental and life insurance
  • 401(k) Plan
  • Paid vacation
  • Unlimited sick leave
  • And many more additional perks�


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1072865&&&nohd#job
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Aug 20, 2019
Sr Security Engineer - Santa Monica
CallFire - Santa Monica

We are seeking an Information Technology Security Engineer to be responsible for the architecture of infrastructure security and the evaluation, selection, and integration of information security methods. Security engineer is also responsible for analyzing software designs and implementations from a security perspective, and identifying/resolving security issues. You will include the appropriate security analysis and countermeasures at each phase of the software development life-cycle, to result in robust and reliable software.

In this position you will:

�    Support the VP, IT Operations for all ongoing activities that serve to provide appropriate access to and protect the confidentiality and integrity of customer, employee, and business information in compliance with government and organization policies and standards.

�    Serve as an internal information security liaison to the organization.

�    Advise the organization with current information about information security technologies and related regulatory issues.

�    Review all system-related security plans throughout the organization's network, acting as a liaison to Information Systems.

�    Perform information security risk assessments and serves as an internal auditor for security issues.

�    Monitor the internal control systems to ensure that appropriate access levels are maintained.

�    Implement, test and operate advanced software security techniques in compliance with technical reference architecture

�    Perform on-going security testing and code review to improve software security

�    Troubleshoot and debug issues that arise

�    Provide engineering designs for new software solutions to help mitigate security vulnerabilities

�    Contribute to all levels of the architecture

�    Maintain technical documentation

�    Consult team members on secure coding practices

�    Develop a familiarity with new tools and best practices

 

Qualifications:

 

Required qualifications for this position include:

�    Bachelor�s degree in Computer Science or a related field; or 5 years equivalent IT security management experience

�    Knowledge of SMS, voice and messaging will be a plus

�    CISSP is a nice to have

�    Google and AWS Cloud security certificates/experience

�    5 years IT experience in a medium to large LAN/WAN environment, with 2 or more years progressive experience in security architecture design and management.

�    Experience with a configuration management tool like Ansible, Puppet, Chef, or SaltStack

�    Experience with RHEL/CentOS

�    Strong project management (PM) skills with demonstrated use of PM best practices.

�    Detailed technical knowledge of techniques, standards and state-of-the art capabilities for authentication and authorization, applied cryptography, security vulnerabilities and remediation

�    

�    Software development experience in one of the following core languages: Java, Javascript, Python, PHP and Microservices

�    Adequate knowledge of web related technologies (Web applications, Web Services and Service Oriented Architectures) and of network/web related protocols

�    Interest in all aspects of security research and development

 

Benefits

  • Fully paid medical, vision, dental and life insurance for self

  • Stock Options

  • 401(k) Plan

  • Paid vacation

  • Unlimited sick leave

  • Education reimbursement

  • Gym membership reimbursement

  • And many more additional perks�

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1117974&&&nohd#job
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Aug 20, 2019
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