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Software Engineer, Billing - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The billing engineering team builds scalable APIs and tooling to manage the full billing lifecycle for our customers. Engineers have a huge impact and work on features tied directly to the revenue that Dialpad brings in. This is a full stack engineering team that builds backend billing features to bring in revenue, customer facing frontends that allow admins to manage their licenses, and automated tooling for our finance and support teams. It’s all about thinking big and scaling to the rapid growth we have with more users, calls, and resellers.

What you will achieve

In your first two months:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

  • You’ll join the close-knit billing engineering team and begin working on impactful and educational billing starter projects. For example: tooling that resellers can use to upgrade an account.
  • Projects are full stack, but lean more towards backend than frontend.
  • You’ll receive mentorship and code reviews from your peers on billing, including our experienced team lead who has been with Dialpad since the beginning. Your billing engineering peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

  • You’ll have a deeper understanding of billing concepts and the billing codebase so you can work on more complex projects.
  • You’ll work on projects that contribute to the billing team’s longer term quarterly goals.

One year and beyond:

  • You’ll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.
    • Build reusable, well defined APIs that are consumed in product code.
    • Monitor for performance and accuracy of how we bill our customers.
    • Build automated tools to enable our customers and support teams to perform self-service billing operations.
  • You’ll learn how to do code reviews so you can share your knowledge with peers in the future.
  • Mentor new hires to help the team grow.

Who you are

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You’re the type of person who is really proud when you build a well designed, long term solution that saves everyone time in the long run.

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search
  • Python

Frontend

  • VueJS (single page application)
  • Electron

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5148705002
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Apr 8, 2021
IT Operations Helpdesk Administrator - Chicago
Telnyx - Chicago

IT Operations Helpdesk Administrator

The Role

This role requires a blend of traditional IT infrastructure knowledge and experience, and a drive to learn about automation, integration, and full systems awareness. A successful candidate will be a creative thinker and a disciplined engineer. This position will require someone who enjoys working collaboratively with teams and can self-motivate when working independently. This position will involve a lot of hands on with technical systems in office as well as responsibilities with more advanced systems. 

In This Role You Will

  • Support, manage and deploy local infrastructure to the office.

  • Troubleshoot any issues with our in-office technology (IoT devices, Crestron systems, A/V, Collaboration rooms).

  • Manage, improve and design office technology solutions such as digital signage and IoT solutions.

  • Create and update documentation (internal documentation, help articles, cultivating self-service within the company).

  • Support, manage, and deploy SaaS, and internal solutions for the company.

  • User ACL and general management through systems such as Active Directory, Okta and other platforms.

  • Support, manage, and deploy Zero-Touch workstation deployment and remote management.

  • Support a robust technical desk solution (Linux, Windows and Mac).

  • Work with vendors on hardware procurement, returns and repairs

  • Continually improve the hardware and software options within the company

  • Develop remote friendly solutions.


You May Be A Fit For This Role If You Have

  • Experience using
    Linux
    as a primary machine.

  • Linux Server maintenance.
  • Windows Server
    familiarity.
  • OSX
    desktop support experience.

  • Experience being a helpdesk agent, technical support or other
    technical liaison
    .

  • Personal projects such as: Creating a home network, automation systems, integrating disparate systems together.

  • Experience automating yourself out of problems.


What We Value

  • Willingness to learn and step outside your comfort zone.

  • Scripting experience (Bash, Python or other).
  • Active Directory management
    experience (> 1 year).
  • SSO platform management
    (> 1 year).

    • Authorization/security protocols:

      • SAML (2.0)

      • SCIM

      • IPA/AD binding, privilege-management.

  • A/V and Telecom equipment experience.


What It Is Like To Work At Telnyx
 

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.


At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us
.
 

 

Source: https://boards.greenhouse.io/telnyx54/jobs/4447920003
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Apr 7, 2021
Process Analyst - Noida
Provana - Noida


Roles and Responsibilities 

Good Analytical ability and Time Management skills;
Should possess good English communication skills
Good typing skills with a typing speed of 35 WPM with 97% accuracy
Ability to follow instructions and clearly defined objectives;
Fast learner

Desired Candidate Profile 

 

Perks and Benefits 

 



Key Skills

BPOBackendTyping SpeedBack Office OperationsNon VoiceInternational ProcessOperations


Education-

UG:Any Graduate in Any Specialization

PG:

Doctorate:


Source: http://careers.provana.com/job-listings-process-analyst-provana-india-private-limited-noida-0-to-3-years-070421009785

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Apr 7, 2021
System Admin Team Leader - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for a System Admin Team Leader to provide effective management of the System Admin and EUC team. This team is responsible for the management of end user estates utilising SCCM and/or Intune. Typically, the team carries out patching, feature release upgrades, application packaging and deployment, gold image maintenance and creation, and AV support. Our client estate range from 250 to 5,000 end user devices so the team is responsible for a mix of technologies and types of estate.

As the Team Leader, you will play a critical role of making sure that we develop and support our people, whilst meeting our contractual obligations to our customers and continuously improving our service.

System Admin Team Leader Duties and Responsibilities, but not limited to:
  • Managing the team’s availability and performance
  • Resource alignment to ensure that we progress and resolve technical queries and service requests in a timely manner and in line with service level agreements.
  • Identifying and managing continuous improvement initiatives
  • Achieving SLA compliance
  • Management of escalations
  • Identification of training requirements and opportunities in the team

What we are looking for from you
  • ITIL Foundation
  • Experience of team management and development

 
  • Experience of customer management

 
  • High level knowledge of SCCM and/or Intune and general AV packages
  • High level knowledge of where scripting can be used in management of an estate

 
  • Excellent verbal and written communication

 
  • Able to manage time and work to tight deadlines

 
  • Knowledge of Windows 10 feature releases

 

What would make your application stand out?

 
  • Automation experience

 
  • Good understanding of security principles

 
  • Experience of managing Apple devices (especially Macs)

 

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/system-admin-team-leader/
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Apr 7, 2021
Support Representative, Tier 1 -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Responsibilities:

  • Become an expert in our products and service
  • Deliver amazing service and support to our users by providing fast and accurate responses
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Requirements:

  • College degree is required (technical degree is preferred)
  • Minimum of 5 years in customer support (additional work experience in a technical field is preferred)
  • Strong preference to having worked in the past for a well-known US company in support
  • Good home computer and internet connectivity a must (will be verified)
  • Excellent English skills a must (candidates will be turned down if their responses to the ad contain grammatical errors)

 

 



Source: https://boards.greenhouse.io/dialpad/jobs/4959682002
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Apr 6, 2021
Software Engineer, Uberconference - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining communication capabilities and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. 

 

What you will achieve

 

In your first 30 days: 

  • You’ll work closely with the Engineering Manager, Mentor and peer team members to get up to speed on UberConference product overview, features, setting up the development environment, development process, etc…
  • You’ll complete the Product onboarding exam to get all the required access for code submissions and deployments
  • You’ll start on some of the small improvements and starter project to get comfortable with the code flow and the development process
  •  By end of first month, you’ll be familiar with all the stakeholders you will be working with on a day-to-day basis, and also with the development process end to end

In your first 60 days: 

  • You’ll continue on the starter project and also be involved in some technical debt which will help you go the breadth and depth of some of the product features
  • You’ll work closely with the tech lead and senior developers within the team on the design and approaches
  • You’ll start providing the estimates, task breakups, and timelines for any activity taken up
  • You’ll start contributing in fixing any issues(product defect, regressions, improvement, etc..) which gets reported
  • You’ll start giving the work status in the daily stand up meetings and to the product manager

 

By 90 days: 

  • You’ll start contributing towards OKRs which will have a business impact from the product strategy point.
  • You’ll provide the detailed plan for the committed OKRs and ensure you are going on the right track from implementation and also from timeline perspective.
  • You’ll start having cross functional collaboration with other product teams based on the OKR you are working to ensure larger objective of the OKR is met
  • You’ll ensure highest code quality and feature quality is achieved through code reviews, unit tests, performance benchmarks, etc...
  • You’ll work closely with the UX design team, Product Management team and QA team to ensure the OKR is being delivered as per the defined requirement and scope, and get clarity wherever there is ambiguity
  • You’ll start helping the team with the on-call issues, and understand the process of Beta and prod deployments to be ready for product on-call rotation

 

Who you are

You love to develop easy-to-use, scalable, robust, high volume interactive client/server applications. You are passionate to work in a team which owns the full product development, operates with autonomy, makes quicker decisions with faster delivery cycles. You aspire to gain expertise in the full-stack development lifecycle. 

On the front-end side, you don’t rest with just plain javascript but are ready to play with the latest single page app frameworks like Vue.JS and other advanced JavaScript libraries. You also don’t shy away to crank out excellent HTML, and CSS.  

On the back-end side, you are excited to work with Python and go deeper in Google App Engine, Cloud Datastore (NoSQL database), Memcache (distributed cache), Analysis with BigQuery and finally debug with StackDriver. You explore the latest trends in WebRTC and VideoConferencing areas to bring in differentiating capabilities to the product.

You love the fact that product engineering is never about doing things in silo. You thrive in a team with different skill-sets like designers, product managers, and your peer engineers. 

You would love to hear about our policy: with fewer organized meetings, engineers have more time to code. You also love to work in a fast paced environment where you would launch new code weekly with our fast release cycles. You always believe in Improving performance to handle rapid increase in user base and use-cases. You are high on delivery of quality code by writing backend and frontend unit tests. You know how important it is to monitor and service the product and would love to work in Datadog.

As you gain expertise and trust, you know you have to make an impact beyond delivering features. You would love to be part of on-call responsibilities, Production deployments, new ideation, etc...

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5143299002
View More Show Me The Details
Apr 6, 2021
Account Executive -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

About The Role

We're seeking an Account Executive who can leverage their selling skills to uncover and develop new opportunities and expand our customer base in the West region. The ideal candidate for this individual contributor role will thrive in a fast-paced, start-up environment while managing the entire sales process from prospecting to close.

Demonstrated success in exceeding sales objectives, knowing how to navigate complex deals with multiple decision makers and having a love for the thrill of the hunt is a recipe for success in this role!

Responsibilities

  • Lead customers through a sales cycle from initial inbound/outbound opportunity to close
  • Drive prospecting activities to uncover new opportunities and grow pipeline
  • Uncover unmet customer needs and incorporate customer feedback to drive better overall product experience
  • Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes
  • Work with cross-functional counterparts to improve the product's vision and drive growth initiatives

Requirements

  • 3 + years of inside technical sales experience
  • Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done
  • Excellent analytical and problem-solving skills
  • BA/BS degree or equivalent practical experience

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/4957825002
View More Show Me The Details
Apr 5, 2021
Channel Management and Business Strategy -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

About The Role

Our Regional Channel Sales Manager will be responsible for recruiting, onboarding, and managing resellers, VARs, and Master Agent consultants focused on next-generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad.

Responsibilities

  • Drive indirect sales revenue by recruiting, on-boarding, and managing resellers, VARs and Master Agent partners.
  • Partner with Sales to drive lead volume and close deals through partners in their territories
  • Work with Partners to drive joint marketing initiatives through events and other field campaigns to grow joint pipeline
  • Deliver compelling capabilities demonstrations of the Dialpad platform and address high-level technical questions, serving as a subject matter expert around how UCaaS  platforms fit within overall business communications
  • Generate, build, and maintain relationships with channel partners to gain visibility and mindshare to create revenue-generating opportunities
  • Pursue, contact, qualify, negotiate, and close potential partners
  • Facilitate the relationships and identify responsibilities between the channel partners and Dialpad sales representatives to maintain the momentum of sales activities and goals
  • Create and implement sales incentive programs

Requirements 

  • 3-5+ years Channel Account Management/Territory Sales experience on-boarding channel partners for a software company in the enterprise software space
  • UCaaS and/or CCaaS channel experience in Japan is preferred
  • Recent experience working for an emerging tech company
  • In-depth knowledge and experience with recruiting Direct Reseller partners, value-added resellers and Master/Sub Agencies
  • Has met/exceeded own direct sales goals
  • Must show a proven methodology to prospect and build pipeline
  • Proven track record of sustained over performance against sales quota and pipeline goals
  • Fluent in Japanese and Business level in English

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore lt; gt; Sydney. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5130072002
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Apr 5, 2021
Partner Marketing Manager -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. 

The Partner Marketing Team is responsible for supporting go-to-market efforts to and through partner relationships. They help shape strategy, recruit new partners, build a world class partner ecosystem, and  manage the entire lifecycle of partner relationships. Partner Marketing Managers are aligned to our external partners (technology partners, strategic alliances, channel partners, integration partners), internal partners (channel marketing, business development, channel sales), and act as a hub for all marketing activity.

What you will achieve

In your first 30 days: 

  • You’ll work closely with the Director of Strategic Alliances, PMM, and Partner Marketing Manager to get up to speed on partnership launch roadmap and existing co-marketing/co-selling plans and activities
  • You’ll work with PMM, customer marketing, demand gen, and enablement to understand the marketing campaigns and content to leverage into co-selling opportunities 
  • You’ll understand our existing partner ecosystem and be able to identify key areas of growth/focus with our internal stakeholders and external partners 
  • By the end of your first month, you’ll understand our partner roadmap, existing partner ecosystem, and existing campaign activities. You’ll be able to lead the conversation with our external partner marketing counterparts and project manage launch deliverables with other marketing stakeholders. 

In your first 60 days: 

  • You’ll take ownership of the partner launch roadmap and own the project management and execution of marketing deliverables of launches. 
  • You’ll coordinate the planning and execution of supported demand-creation activities and build supporting processes, both partner-led and Dialpad-led
  • You’ll develop strong relationships with key partner managers amp; key stakeholders
  • You’ll work with internal and external teams on scope of work, project timeline, and resourcing needed for effective execution of partner marketing deliverables 

By 90 days: 

  • You’ll be our go-to expert for all tech partner marketing initiatives and people data related questions, providing support to our broader People initiatives and projects
  • You’ll manage app marketplace growth and recruitment of new users and partners 
  • You’ll set data driven goals and metrics and measure and report on effectiveness of partner marketing programs and activities
  • You’ll support Dialpad’s products, services and ongoing messaging/branding to establish value through the tech partner’s own enablement events and marketing activities

Who you are

  • 3-5+ years of related partner marketing/demand gen experience, preferably with ISV or Tech partners
  • Experience working in early stage programs where processes are loosely defined and constantly being improved
  • Familiarity and experience with B2B omni-channel/demand gen marketing tactics (E.g. social, digital advertising, website, email marketing, content marketing, PR, and events)
  • Experience working with Salesforce
  • Team oriented, creative, adaptable, driven, and attention to detail
  • Data-driven decision maker with experience analyzing and reporting on program results
  • Experience working in high-growth, B2B start-up environments
  • Comfortable working with remote teams located in multiple regions across the globe
  • Excellent written and oral communications
  • Stellar project management skills
  • Experience working in telephony/collaboration space is a plus

Benefits:

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5140728002
View More Show Me The Details
Apr 5, 2021
Product Localization Manager -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

With eyes set on our master vision, our Product team provides Dialpad and the communications industry with a clear direction. As a member of the Product organization, you will shape and design the products and features that will define the future of work and business communication using your innate curiosity and a strong sense of strategy.

We are seeking a knowledgeable, experienced Localization Project Manager to help lead us through the next phases of this mission. You will work with our Japanese team to lead new project globalization initiatives and grow our product while sitting in San Francisco. You should be familiar with software project management methods and have experience putting them into practice as a Localization Project Manager. You’re creative, goal-driven and hands-on, and you like working with a smart, talented, generally awesome team.  

Responsibilities:

  • Deliver and manage new products to market and provide ongoing support even after launch.
  • Implement the localization of product and website (for some cases)
  • Create project plan, lead project team in the monitoring of costs, schedule, and performance of component projects, while working to ensure overall success of the program
  • Identify project and technical issues and actively develop and track solutions.
  • Work with multiple teams internally, especially with the product and engineering teams.
  • Understand the culture and product development philosophy from HQ to come up with the best approach by following the local requirements or the regulations.

Requirements:

  • Must speak and write fluent business Japanese and English.
  • 3+ years experience  of a successful track record of bringing new products to market.
  • Excellent organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends.
  • General technical understanding of software localization
  • Familiarity and passion for internationalization, globalization, and localization
  • Ability to communicate and influence at all levels within the organization.
  • Nimble and flexible with regards to changing priorities amp; business needs.
  • BS/BA in Engineering or similar field is a plus.
  • Experience with VoIP mobile products is also a huge plus.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5143238002
View More Show Me The Details
Apr 5, 2021
Sales Project Manager -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

Responsibilities

  • Coordinate internal resources and third parties/vendors for the flawless execution of a Dialpad deployment. 
  • Ensure that all projects are delivered on-time, within scope. 
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the deployment scope and deployment schedule.
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Create and maintain comprehensive project documentation
  • Meet with customers to verify and track all requirements of each project. 
  • Host training sessions for the end-users. 
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Perform other related duties as assigned
  • Work in Smartsheet to develop and track project plans. 

Requirements 

  • Proven working experience in project management (3 + Years)
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Working knowledge of Smartsheet is preferred. 
  • Project Management Professional (PMP) certification is a plus
  • Bachelor’s Degree in an appropriate field of study or equivalent work experience

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5169313002
View More Show Me The Details
Apr 5, 2021
Software Engineer, Android -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. We not only build products to enable the everywhere worker, but we also are everywhere workers.  With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London and Bangalore, we truly believe in finding the best talent everywhere.  We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere.

About The Role

As an Android Engineer, you will play a critical part in defining and building a fault-tolerant, scalable, and well-designed applications. We have a sophisticated distributed system with complex failure modes across multiple web and telephony protocols. Join us, and have a huge impact on the quality of Dialpad's growing products and services.

Responsibilities

  • Architect, build, iterate and manage our set of mobile application

  • Influence every aspect of the Android development process from API creation, design, and final product

  • Partner closely with our design team to produce an application that flows seamlessly and works intuitively with our users

  • Own important pieces of the product that has high visibility both internally and externally

  • Envision new products and features that are inspired, considered, and magical

  • Find simple, elegant solutions to hard problems

Requirements

  • Strong foundation in the fundamentals of computer science, with familiarity in data structures, algorithms and software design optimized for embedded systems.

  • Experience in software development with a strong command of object oriented principles

  • Outstanding engineering talent proven by great results, interesting hobby projects, open source contributions

  • Android experience and generalist engineers with backgrounds in related technologies is a plus

  • Experience shipping products

  • BS, or MS, in Computer Science or related technical discipline (or equivalent)

About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5166650002
View More Show Me The Details
Apr 5, 2021
Software Engineer, iOS -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conferencing calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. We not only build products to enable the everywhere worker, but we also are everywhere workers.  With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London and Bangalore, we truly believe in finding the best talent everywhere.  We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

Responsibilities
  • Develop high-quality native iOS applications with beautiful custom UI.
  • Work closely with product managers, designers, and engineers to transform requirements and UI mockups to product features.
  • Contribute to all stages of the development process from defining requirements and UI to deploying the mobile applications.
  • Add features, fix bugs, and general maintenance of our iOS apps.
  • Find simple, elegant solutions to hard problems.

Requirements

  • Extensive hands-on, object-oriented development experience with 1+ years developing mobile applications.
  • Experience with Swift, various iOS frameworks, and modern iOS APIs.
  • Ability to write clean, maintainable code and pay attention to details and the quality of the code.
  • Strong verbal and written communication skills with the ability to collaborate with remote teams.
  • Startup mentality: self-starter, proactive, flexible.

Bonus Points

  • Intuitive understanding of good user experience.

About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5096878002
View More Show Me The Details
Apr 5, 2021
Software Engineer, Product Full stack -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

About The Role

Responsibilities

  • Develop easy-to-use, scalable, robust, high volume interactive client/server applications
  • Code with Vue.JS and other JavaScript libraries and have an excellent command over HTML, and CSS
  • Work with Python on Google App Engine
    • Cloud Datastore (NoSQL database)
    • Memcache (distributed cache)
    • Analysis with BigQuery
    • Debug with StackDriver
  • Work with real-time communication mechanisms such as WebRTC and WebSockets
  • Interface with designers, product managers, and other engineers (our policy: with fewer organized meetings, engineers have more time to code)
  • Launch new code weekly with our fast release cycles
    • Owning the release of the server and client in a rotation as release engineer
  • Improve performance to handle rapid increase in user base
  • Writing backend and frontend unit tests
  • Monitoring and alerts in Datadog 
  • Participating in Python and JavaScript code reviews

Traits we’ll look for in you

We hire smart Engineers that are willing to learn new technologies and take ownership in the work they are assigned to. When it comes to your background, we are extremely flexible with industry experience and the technologies you  have worked with in the past.

If you like to tackle complex engineering problems, build scalable cloud-based features in a full-stack capacity and love taking features from design to production, then you are the engineer for us!

Technology Stack

Python, Django, JavaScript, Vue.JS, NoSQL, Google Cloud and Google App Engine.

About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5166667002
View More Show Me The Details
Apr 5, 2021
Technical Support -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. We not only build products to enable the everywhere worker, but we also are everywhere workers.  With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London and Bangalore, we truly believe in finding the best talent everywhere.  We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere.

Key Responsibilities

  • Manage carrier escalations and trouble tickets, carrier interoperability, network monitoring, DID probes and test calls
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot technical/customer issues, escalate bug reports, and work cross-functionally to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management
  • Be proactive and identify opportunities for our team to provide better support, educate our users, and scale our support model

Key Requirements

  • 3+ years of experience with Customer Service and Telco/carrier 
  • Superb troubleshooting and problem-solving skills
  • Strong written and verbal skills
  • Self-starter with a strong work ethic and team player mentality
  • Native or professional level in Japanese
  • Business level in English

Technical Requirements

  • Knowledge of Cloud Technology is preferred
  • Experience and knowledge of ticketing systems such as Zendesk, Jira is a plus

Bonus Points (Preferred skills and knowledge)

  • BA/BS degree preferred
  • Deep understanding of network protocols (TCP/IP), SIP, VOIP etc.
  • COMP TIA Net+ and/or Sec+ certifications or a CCNA level or higher
  • Strong network skills, both LAN and WAN
  • Desk phone provisioning in a SIP environment
  • SIP messaging expertise; Wireshark expertise
  • Familiarity with enterprise security requirements and general enterprise IT
  • Understanding Telco carrier networks and interoperability
  • Wide knowledge of communication platforms, with knowledge of mobile networks

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore lt; gt; Sydney. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5171937002
View More Show Me The Details
Apr 5, 2021
Account Executive, Enterprise - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: 

  • You’ll work closely with your hiring Manager and our onboarding team to get up to speed on our sales processes, tools, and products
  • You’ll shadow calls (pitches/demos) 
  • By the end of your first month, you’ll comprehend what we sell, how we sell, and the tools we use. You’ll have a solid grasp of our positioning in the market, along with the operational cadence of GTM teams
  • You’ll have built out a light plan around your territory and how you’re going to get after it

In your first 60 days: 

  • You’ll immerse yourself in deals (responding to inbounds, proactively identifying opportunities, and leading conversations with prospective customers)
  • You’ll provide your Manager/sales team with weekly sales reports + revenue updates (ex, highlighting wins and losses, revenue attainment)
  • You’ll be actively on the hunt for new opportunities through your own outbound motion, by working on a strategy with your BDR, and in connecting with your aligned Channel Partners

By 90 days: 

  • You’ll be running your pipeline with the assistance of your Manager and aligned Sales Engineer, proactively identifying opportunities, responding to inbound leads, and helping the team better position themselves and the product to prospective customers
  • You’ll be able to provide the organization with ongoing, in-depth analysis of relevant metrics and product needs
  • You’ll forecast and quantify our gaps, risks, and opportunities to help our Marketing, Product, and Sales approach
  • You’ll recommend operational changes that can drive increased revenue performance/attainment
  • You’ll have hopefully closed at least one revenue opportunity!

Who you are

We’re looking for Account Executives with experience selling into larger Enterprises (our customer sweet spot is 1k-10k employee companies). You should have a passion for evangelizing modern products and helping companies think differently about legacy processes (think cloud modernization projects). This means you’re fearless to start conversations, a captive storyteller, aren’t afraid to ask hard questions, and can juggle many opportunities while always looking for new ones. You know how to gather/deliver feedback on market needs and product dependencies to further drive revenue growth. You’re comfortable carrying a quota and operating in collaboration with others, while taking extreme accountability for your results. This role requires authenticity, scrappiness at times, and an ability to coach prospective C-level buyers through a very closely managed journey. You are someone who wants to be part of a tight-knit team of individuals with a shared purpose- growing our Enterprise revenue segment. 

Several years of Enterprise SaaS selling experience (both Direct and through the Channel) is a requirement, and industry knowledge is a plus. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/4668945002
View More Show Me The Details
Apr 5, 2021
GL Accounting Manager - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

 

In your first 30 days: 

  •  

In your first 60 days: 

  •  

By 90 days: 

  •  

Who you are

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5172840002
View More Show Me The Details
Apr 5, 2021
Manager, Sales (SMB) - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: Discover Dialpad

  • You’ll work closely with the Director, SMB Sales and fellow Managers to get up to speed on current reporting process, workflows, systems and data sets 
  • You’ll cultivate relationships with Global Sales, Marketing and Recruiting teams to understand strategy and goals
  • You’ll become an expert in our key Sales systems: Salesforce, Clari, Domo, amp; Highspot
  • You’ll collaborate with YOUR sales team and assess their feedback of what to start, stop, and continue in order to accelerate business growth
  • You’ll shadow sales reps workflow and discovery, demo, POC, and set up calls and develop your own Dialpad storyline 
  • By the end of your first month, you’ll know where to go to find answers to your questions, who to engage when you identify opportunity areas, and how to implement those solutions into action. 

In your first 60 days: Be a contributor

  • You’ll create and implement systems and processes that optimize for efficiency amp; effectiveness in achieving sales team goals
  • You’ll develop weekly cadence with your sales reps to coach and discuss deal strategy, forecasts, and personal amp; professional development
  • You’ll build out persona, industry, and/or use case best practices designed to develop an adaptable, customer-centric sales team 
  • You’ll be able to provide recommendations for sales process and system improvements that up-levels Global Sales org 

By 90 days: Be a leader

  • You’ll collaborate with the Sales Development and Mid-Market leaders to build out sales rep ‘tour of duty’; clear amp; concise training platform for seamless rep promotional paths
  • You’ll identify, interview, and onboard new reps that possess Dialpad culture/values, history of consistent sales success, and growth mindset
  • You’ll forecast and quantify our gaps, risks, and opportunities to support our Sales and recruiting strategy as we grow
  • You’ll recommend operational changes that can drive increased performance. You’ll generate business hypotheses of what drove those recommendations

Who you are

You bring your authentic self to work each day and embrace unique qualities, traits, and skills that make you who you are. You lead from a place of curiosity - seek to comprehend others perspectives, proactively unwind complexities into simple solutions, and challenge the status quo. You’re a compassionate leader who prioritizes the personal amp; professional well-being of your team. You do the right thing, even when no one is watching - you are a Dialer. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5113507002
View More Show Me The Details
Apr 5, 2021
Manager, Sales Development - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real-time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: 

  • You will be welcomed with a first in class onboarding experience that includes equipment set up, a sweet swag package, and a top-notch training program 
  • You’ll meet your team of SDRs and hold your first 1:1s and team meetings
  • You’ll meet with the Director of Sales Development weekly to review standard operating procedures and become more familiar with our prospecting strategy
  • You’ll become an expert in our key sales systems: Salesforce, LinkedIn Sales Navigator, ZoomInfo, and Dialpad.
  • By the end of your first month, you’ll be stepping into full-time management of your team, and leaning on your fellow managers for any questions

In your first 60 days: 

  • You’ll begin coaching and analyzing your team’s skills, finding where there are gaps and how you can uplevel our ability to source new pipeline
  • You’ll run a weekly team meeting and 1:1s with your SDRs, a biweekly team coaching session, and attend weekly leadership meetings
  • You’ll have met with each of your SDRs specifically to talk about the career path 
  • You have a deep understanding of sales tools, processes, and all reporting dashboards

By 90 days: 

  • You’ll have done a self-assessment of your strength and weaknesses and sat down with the Director to develop an L amp;D plan for yourself, including how to utilize your stipend for continued learning
  • You’ve found your groove with your team, every week feels like a well-oiled machine
  • You’re now involved with the interview process for SDRs and help make hiring decisions for all teams within the org
  • You spend your days empowering your reps and collaborating with sales leadership to identify gaps amp; areas of improvement

Who you are

The people come first for you, and you’re intentional about building an inclusive culture for SDRs past, present, and future. The number one most important thing about your day to day is being there for your reps, and helping them find the path they’ll be most successful in. When presented with a problem, you automatically flip into a solution mindset and teach your reps to do the same. Creativity and innovation are valued, and the thing that makes you and your team members unique is uplifted and nurtured. You’ve never backed down from a challenge, and have a proven track record of perseverance in everything you do. Decisions are made with data in mind, but you never let over analysis get in the way of action and finding a path through the obstacle. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5100428002
View More Show Me The Details
Apr 5, 2021
Partner Account Manager - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

What you will achieve

You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory. 

You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners. Our channel managers are instrumental in growing company revenue so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals. 

In your first 30 days.. 

  • You’ll attend Base Camp, Dialpad’s extensive onboarding and training program to get you up to speed on all things Dialpad and the UCaaS/CCaaS industry
  • You will become certified in presenting Dialpad presentations and product demonstrations.
  • You’ll work closely with your manager and the regional channel manager to build out a business plan to nurture and grow your designated territory
  • You’ll spend time with our Channel Marketing team to understand what resources are available to use both internally and externally to support your channel partners
  • You’ll spend time with Channel Enablement and become trained on our Dialpad Partner Portal 
  • You will meet with our National Channel Directors to understand the partner ecosystem 
  • You’ll become an expert in our key sales tools such as Salesforce, Outreach and Highspot
  • By the end of the first month, you’ll understand where to go to find the right data to answer questions. 

In your first 60 days: 

  • You will get aligned with our National Channel Directors and introduced to the Master Agents that overlap in your territory
  • You’ll work closely with the Regional Channel Manager to identify top prospect partners in your region to recruit and onboard 
  • You will be introduced to our existing partners in the territory that you will be managing
  • You will get aligned with the Dialpad sales team that overlaps in your territory and create a regular cadence with them to stay aligned on partner activity. 
  • Within your first 60 days you’ll begin running Dialpad Partner Introduction and onboarding meetings 

By 90 days: 

  • You’ll be a go-to Dialpad expert for partners in your assigned territory
  • You’ll feel confident presenting the Dialpad company presentation and product demonstration to channel partners 
  • You’ll recruit and onboard new channel partners by providing product training, solution demonstrations and partner portal access 
  • You’ll be focused on building long standing relationships with the partners you support; consistently engaging with them to uncover and drive new business opportunities
  • You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle 
  • You’ll be working closely with marketing to build out partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community. 

Who you are

We are looking for individuals who are goal oriented and thrive in a fast-paced, technology-driven sales environment. You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of over achieving sales quota and pipeline goals. 

  • 2+ years experience in channel management and/or technology sales
  • Recent experience working for an emerging tech company
  • Has met/exceeded own direct sales goals
  • Must show a proven methodology to prospect and build pipeline
  • Experience driving the sales process across internal and external teams(channel, engineering, marketing, field)
  • Proven track record of sustained over performance against sales quota and pipeline goals

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5110799002
View More Show Me The Details
Apr 5, 2021
Regional Channel Manager - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

Our Regional Channel Manager will be responsible for recruiting, on-boarding, and managing telecom partners, technology consultants, VARs, and Master Agents focused on next generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad.

What you will achieve

You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory. 

You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners. Our channel managers are instrumental in growing company revenue so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals. 

In your first 30 days.. 

  • You’ll attend Base Camp, Dialpad’s extensive onboarding and training program to get you up to speed on all things Dialpad and the UCaaS/CCaaS industry
  • You’ll become certified in Dialpad presentations and product demonstrations.
  • You’ll work closely with your manager, and your aligned inside Channel team to build out a business plan to nurture and grow your designated territory.
  • You’ll spend time with our Channel Marketing team to understand what resources are available to use both internally and externally to support your channel partners.
  • You’ll spend time with Channel Enablement and become trained on our Dialpad Partner Portal.
  • You will meet with our National Channel Directors to understand the partner ecosystem. 
  • You’ll become an expert in our key sales tools such as Salesforce, Outreach and Highspot.
  • By the end of the first month, you’ll understand where to go to find the right data to answer questions. 

In your first 60 days: 

  • You will get aligned with our National Channel Directors and introduced to the Master Agents contacts in your territory.
  • You’ll work closely with the Inside Channel Manager to identify prospective partners in your region to recruit and onboard.
  • You will be introduced to our existing partners in the territory that you will be managing.
  • You will get aligned with the Dialpad sales team that overlaps in your territory and create a regular cadence with them to stay aligned on partner activity and opportunities. 
  • Within your first 60 days you’ll begin running Dialpad Partner Introduction and onboarding meetings. 

By 90 days: 

  • You’ll be a go-to Dialpad expert for partners in your assigned territory.
  • You’ll feel confident presenting the Dialpad company presentation and product demonstration to channel partners. 
  • You’ll recruit and onboard new channel partners by providing product training, solution demonstrations and partner portal access. 
  • You’ll be focused on building long standing relationships with the partners you support; consistently engaging with them to uncover and drive new business opportunities.
  • You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle. 
  • You’ll be working closely with marketing to build out partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community.

Who you are

We are looking for individuals who are goal oriented and thrive in a fast-paced, technology-driven sales environment. You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of over achieving sales quota and pipeline goals.

  • 3-5+ years Channel Account Management experience on-boarding channel partners for a software company in the enterprise software space
  • Recent experience working for an emerging tech company
  • In-depth knowledge and experience with recruiting partners, value-added resellers and Master/Sub Agencies
  • Has met/exceeded own direct sales goals
  • Must show proven methodology to prospect and build pipeline
  • Proven track record of sustained over performance against sales quota and pipeline goals

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5135489002
View More Show Me The Details
Apr 5, 2021
Sales Development Representative - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: 

  • You will be welcomed with a first in class onboarding experience that includes equipment set up, a sweet swag package, and a top-notch training program 
  • You will learn how to navigate through award-winning sales tools such as; SFDC, Zoominfo, Outreach, Sales Navigator and Dialpad
  • You will begin core SDR functions; prospecting, lead qualification, appointment setting, warm handoffs, Salesforce hygiene, and pipeline management. 
  • You will work closely with your manager, shadow your peers, and partner with your Account Executive to develop prospecting strategies and vertical campaigns unique to your territory
  • At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role

In your first 60 days: 

  • During your second month, you will be laser-focused on industry research and identify target accounts and contacts in your territory
  • Build prospecting lists for target accounts and key decision-makers and then reach out to them using all communication channels (cold call, email, chat, and social media)
  • You will comprehend and maintain in-depth knowledge of Dialpad products and have a great pitch
  • Adhere to team KPI metrics and prospecting standards
  • You will have an advanced understanding of tools, activities and best practices to be successful in the SDR role

By 90 days: 

  • In month three you will be confident in your craft and ready to fully immerse yourself in your day job
  • You will continue efforts to improve messaging, processes, and daily activities
  • You will be an accomplished lead qualifier and an expert with tools and processes
  • You will be ready to independently operate at full speed 

Who you are

You are a hunter by nature and thrive in a fast-paced work environment. You have exceptional organization, time management skills and are methodical in your decision-making. Lead sources and prospecting strategies can change rapidly so you must be relentless with documentation and have a keen eye for details. You support and encourage a diverse work environment. These are exciting times for Dialpad and results matter, if you are highly motivated and love to win, this is a great opportunity for you to launch a successful career in sales!

Skills you will bring: 

  • 1+ year experience working in a professional environment, preferably in an outbound capacity
  • Efficient, organized, and detail-oriented 
  • Highly motivated and committed to achieving success
  • Humility, integrity, and coachability are a must, we take great pride in our work culture and people are our priority

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5110364002
View More Show Me The Details
Apr 5, 2021
Senior Financial Analyst - Austin
Dialpad - Austin

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do.  We don’t just build products for everywhere workers, we are everywhere workers.  With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney and Bangalore, we believe the best talent exists everywhere.  We embrace the Work from Home movement and hire great talent from anywhere in between the home and office.

With over $220 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top talent from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

About You and the Role:

Dialpad’s FP amp;A team is more than just the numbers. Using your analytical prowess and business acumen, you’ll be an integral team member driving ongoing planning and critical financial decision-making/analysis needs. You’re highly quantitative, an exceptional business partner, and know how to balance getting the details right while moving quickly in a results-driven environment. 

Ideal candidates have thorough SaaS business model understanding and have prior experience in late stage startup/public company environments. Investment bank and/or high growth SaaS experience is a major plus. In this highly visible role, you’ll report directly into the Director, FP amp;A and will partner closely with key Executives and investor stakeholders. Join us! 

What You’ll Achieve:

  • Support Finance and Business Leadership across relevant FP amp;A and business partner initiatives
  • Become a trusted, primary point of contact for planning and analysis needs across key business partners
  • Assist with short and long-range planning process needs
  • Prepare ongoing deliverables, which include variance analysis to Plan/forecast, forecast updates, risks and opportunities analysis, as well as other monthly corporate deliverables as required
  • Build and report on short and long term revenue margin analyses by product, segment, channel and other breakdowns as needed; own channel partner planning and pricing analyses
  • Prepare recurring financial and key metrics reports easily consumed by investors and management audiences
  • Perform various ad hoc financial analyses that produce clear, actionable takeaways and insights
  • Drive continuous process and automation improvements in partnership with FP amp;A team members, Data Analytics, and business stakeholders

Requirements:

  • 5+ years of experience in a related role, particularly in high growth SaaS/B2B late stage startup or public companies. 
  • BA in Finance, Accounting, Economics or related quantitative discipline required; MBA a plus
  • Strong GAAP understanding and experience with P amp;L, Balance Sheet and Cash Flow analysis, including ASC606
  • Ability to manage multiple projects simultaneously – demonstrated initiative and inquisitive nature
  • Exceptional organization skills and an impeccable attention to detail
  • Effective collaboration and communication skills across all levels of the organization
  • Systems: Salesforce, Domo (or similar analytics platforms), Intacct (or similar), EPM experience in Adaptive Planning, Host Analytics (or similar), Google Apps
  • Advanced Excel skills required; SQL experience a plus
  • Bonus points: Experience at an investment bank, Big 4, and/or high growth SaaS company

About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore lt; gt; Sydney lt; gt; London. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5041826002
View More Show Me The Details
Apr 5, 2021
Senior Financial Analyst - Austin
Dialpad - Austin

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do.  We don’t just build products for everywhere workers, we are everywhere workers.  With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney and Bangalore, we believe the best talent exists everywhere.  We embrace the Work from Home movement and hire great talent from anywhere in between the home and office.

With over $220 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top talent from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

About You and the Role:

Dialpad’s FP amp;A team is more than just the numbers. Using your analytical prowess and business acumen, you’ll be an integral team member driving ongoing planning and critical financial decision-making/analysis needs. You’re highly quantitative, an exceptional business partner, and know how to balance getting the details right while moving quickly in a results-driven environment. 

Ideal candidates have thorough SaaS business model understanding and have prior experience in late stage startup/public company environments. Investment bank and/or high growth SaaS experience is a major plus. In this highly visible role, you’ll report directly into the Director, FP amp;A and will partner closely with key Executives and investor stakeholders. Join us! 

What You’ll Achieve:

  • Support Finance and Business Leadership across relevant FP amp;A and business partner initiatives
  • Become a trusted, primary point of contact for planning and analysis needs across key business partners
  • Assist with short and long-range planning process needs
  • Prepare ongoing deliverables, which include variance analysis to Plan/forecast, forecast updates, risks and opportunities analysis, as well as other monthly corporate deliverables as required
  • Build and report on short and long term revenue margin analyses by product, segment, channel and other breakdowns as needed; own channel partner planning and pricing analyses
  • Prepare recurring financial and key metrics reports easily consumed by investors and management audiences
  • Perform various ad hoc financial analyses that produce clear, actionable takeaways and insights
  • Drive continuous process and automation improvements in partnership with FP amp;A team members, Data Analytics, and business stakeholders

Requirements:

  • 5+ years of experience in a related role, particularly in high growth SaaS/B2B late stage startup or public companies. 
  • BA in Finance, Accounting, Economics or related quantitative discipline required; MBA a plus
  • Strong GAAP understanding and experience with P amp;L, Balance Sheet and Cash Flow analysis, including ASC606
  • Ability to manage multiple projects simultaneously – demonstrated initiative and inquisitive nature
  • Exceptional organization skills and an impeccable attention to detail
  • Effective collaboration and communication skills across all levels of the organization
  • Systems: Salesforce, Domo (or similar analytics platforms), Intacct (or similar), EPM experience in Adaptive Planning, Host Analytics (or similar), Google Apps
  • Advanced Excel skills required; SQL experience a plus
  • Bonus points: Experience at an investment bank, Big 4, and/or high growth SaaS company

About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore lt; gt; Sydney lt; gt; London. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5172896002
View More Show Me The Details
Apr 5, 2021
Cloud Security Engineer - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. The role will be within Dialpad’s Security Function with an embedded model into the engineering team. The role will report into the Information Security and Compliance Manager. 

What you will achieve

In your first 30 days: 

  • You’ll build an understanding of Dialpad’s cloud product and platform infrastructure including Google Cloud, AWS, and other systems that support our products/integrations.  
  • You’ll become closely engaged in the security controls that are implemented in our cloud infrastructures including access control, logging, configuration management, secure development lifecycles. 
  • You’ll work with our Sr. Security Engineer, Security and Compliance Manager, and Engineering tech leads to understand the risks that need to be addressed in our systems and the project plans associated with the mitigation. 
  • By the end of your first month, you’ll have a thorough understanding of our product systems and be ready to embark on implementing your first projects to enable security controls. 

In your first 60 days: 

  • You’ll work on a couple of projects to enable automation of security controls in GCP and AWS. This will include building of the security controls, implementing in test and production environments, and documenting the management of the controls for engineering and security. 
  • You’ll enable and consolidate logging from infrastructure components into a centralized service. From the logging intake you will build alerts associated with anomalies that need to be investigated by the engineering team.  
  • You will gain a more thorough understanding of our security vulnerability detection and remediation pipeline. 

By 90 days: 

  • You will complete projects that will help us reach our security compliance objectives. 
  • You’ll be a part of our security team’s on-call rotation to help with alerts, incidents and vulnerability remediation.
  • You will be a part of strategic initiatives associated with security risk management
  • You will be regularly investigating our environment to find vulnerabilities and 
  • You’ll be maintaining the security controls to help meet our compliance objectives associated with SOC2, ISO, and Cloud Security Alliance compliance frameworks. 

Who you are

A security enthusiast with 2 - 4 years of experience who is excited to dive deep into systems to find gaps and build scalable security solutions to consistently remediate the root cause of those gaps. You have experience in scripting APIs and configuring solutions that can allow for secure controls to be implemented across cloud based infrastructures such as Google Cloud and Amazon Web Services. You are developer focused and build security to be part of the initial solution in a preventive and detective manner, rather than a reactive manner. You love to automate security solutions and are able to work with developers across different product areas to provide a paved path they can follow to build secure code and infrastructure.  You are intimately familiar with the security solutions that are provided by the cloud infrastructure providers that can help Dialpad gain visibility and control into our cloud infrastructure environments. (Google Cloud Security Command Center, Stack driver, AWS Cloud Watch, Datadog, etc.)

When you come across areas that you are not familiar with you are able to dive into documentation, learn from team members across different parts of the organization, and find external sources to build solutions that work with Dialpad’s software development life cycle. You have worked with global teams and are familiar with asynchronous working solutions such as Zendesk, JIRA, Github, etc. 

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5142546002
View More Show Me The Details
Apr 5, 2021
Deal Desk Specialist - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

 

What you will achieve

  • Become an integral part of the Deal Desk team in support of all revenue activities supporting sales and customer success managers.
  • Hold deal structure to the highest levels ensuring sound deals that are compliant with accounting standards, bookable and good for Dialpad and our customers
  • Become a trusted advisor to the sales organization as it pertains to deal structure, deal guidance and overall approach through the sales cycle.

In your first 30 days: 

  • You’ll work closely with your Manager, Deal Desk to understand the tools, systems and processes utilized to ensure Deal Desk team member success.
  • You’ll engage with internal partners to understand the key stakeholders involved in closing sales deals (Legal, Finance, Product, Sales, Services, etc.)
  • You’ll work with Deal Desk team members to review and understand all process documentation and how it relates to reporting, bookings, and revenue.
  • By the end of your first month, you’ll understand the anatomy of a good deal, the tools and resources utilized that will set you up for success.   

In your first 60 days: 

  • You’ll start to take ownership of some of the transactional business called VSB/ SMB.  You will understand how we support the team and the volume of deals they process through Deal Desk. (Ownership means single point of contract, quote approvals, etc.)
  • You'll provide a weekly high level overview of your tasks via a SWOT overview (Strengths, Weaknesses, Opportunities and Threats).   
  • You’ll be able to support 70% of all transaction deal activity for the VSB and SMB team, while providing recommendations for continued improvement(s).

By 90 days: 

  • You’ll be efficient in handling sales requests while increasing your support and expertise from 70%-90%.
  • You will be able to handle 100% of VSB and SMB requests while starting to review more complex deal activity and tasks (provisioning, Midmarket deals, etc.)
  • You’ll be instrumental in reviewing process documentation to ensure we are continuously building out our KB resources for sales and internal partners.

Who you are

We are looking for a team member with 3 to 5 years of xperience that is not afraid to fail and when they do (it happens), they learn from it and move on quickly and coach others on avoiding the same mistakes.  In addition, we want a roll up your sleeves team member that wants to continue to learn in this role and is passionate about providing world class customer support.  We need a partner that is willing to share their expertise with the teams we support and is willing to go above and beyond to help our customers and internal teams.  Skill and will are key in this role, however, we want someone that can own this role and as you grow can share your knowledge with current and future team members as we are a critical part of the Finance team that supports the teams around the world in closing deals towards common goals!


Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5135421002
View More Show Me The Details
Apr 5, 2021
Lead Deal Desk Analyst - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

 

What you will achieve

  • Become an integral part of the Deal Desk team in support of all revenue activities supporting sales and customer success managers.
  • Hold deal structure to the highest levels ensuring sound deals that are compliant with accounting standards, bookable and good for Dialpad and our customers
  • Become a trusted advisor to the sales organization as it pertains to deal structure, deal guidance and overall approach through the sales cycle.

In your first 30 days: 

  • You’ll work closely with your Manager, Deal Desk to understand the tools, systems and processes utilized to ensure Deal Desk team member success.
  • You’ll engage with internal partners to understand the key stakeholders involved in closing sales deals (Legal, Finance, Product, Sales, Services, etc.)
  • You’ll work with Deal Desk team members to review and understand all process documentation and how it relates to reporting, bookings, and revenue.
  • By the end of your first month, you’ll understand the anatomy of a good deal, the tools and resources utilized that will set you up for success.   

In your first 60 days: 

  • You’ll start to take ownership of some of the transactional business called VSB/ SMB.  You will understand how we support the team and the volume of deals they process through Deal Desk. (Ownership means single point of contract, quote approvals, etc.)
  • You'll provide a weekly high level overview of your tasks via a SWOT overview (Strengths, Weaknesses, Opportunities and Threats).   
  • You’ll be able to support 70% of all transaction deal activity for the VSB and SMB team, while providing recommendations for continued improvement(s).

By 90 days: 

  • You’ll be efficient in handling sales requests while increasing your support and expertise from 70%-90%.
  • You will be able to handle 100% of VSB and SMB requests while starting to review more complex deal activity and tasks (provisioning, Midmarket deals, etc.)
  • You’ll be instrumental in reviewing process documentation to ensure we are continuously building out our KB resources for sales and internal partners.

Who you are

We are looking for a team member with 6 to 10 years of Experience that is not afraid to fail and when they do (it happens), they learn from it and move on quickly and coach others on avoiding the same mistakes.  In addition, we want a roll up your sleeves team member that wants to continue to learn in this role and is passionate about providing world class customer support.  We need a partner that is willing to share their expertise with the teams we support and is willing to go above and beyond to help our customers and internal teams.  Skill and will are key in this role, however, we want someone that can own this role and as you grow can share your knowledge with current and future team members as we are a critical part of the Finance team that supports the teams around the world in closing deals towards common goals!


Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5100592002
View More Show Me The Details
Apr 5, 2021
Software Engineer, Uberconference - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining communication capabilities and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. 

 

What you will achieve

 

In your first 30 days: 

  • You’ll work closely with the Engineering Manager, Mentor and peer team members to get up to speed on UberConference product overview, features, setting up the development environment, development process, etc…
  • You’ll complete the Product onboarding exam to get all the required access for code submissions and deployments
  • You’ll start on some of the small improvements and starter project to get comfortable with the code flow and the development process
  •  By end of first month, you’ll be familiar with all the stakeholders you will be working with on a day-to-day basis, and also with the development process end to end

In your first 60 days: 

  • You’ll continue on the starter project and also be involved in some technical debt which will help you go the breadth and depth of some of the product features
  • You’ll work closely with the tech lead and senior developers within the team on the design and approaches
  • You’ll start providing the estimates, task breakups, and timelines for any activity taken up
  • You’ll start contributing in fixing any issues(product defect, regressions, improvement, etc..) which gets reported
  • You’ll start giving the work status in the daily stand up meetings and to the product manager

 

By 90 days: 

  • You’ll start contributing towards OKRs which will have a business impact from the product strategy point.
  • You’ll provide the detailed plan for the committed OKRs and ensure you are going on the right track from implementation and also from timeline perspective.
  • You’ll start having cross functional collaboration with other product teams based on the OKR you are working to ensure larger objective of the OKR is met
  • You’ll ensure highest code quality and feature quality is achieved through code reviews, unit tests, performance benchmarks, etc...
  • You’ll work closely with the UX design team, Product Management team and QA team to ensure the OKR is being delivered as per the defined requirement and scope, and get clarity wherever there is ambiguity
  • You’ll start helping the team with the on-call issues, and understand the process of Beta and prod deployments to be ready for product on-call rotation

 

Who you are

You love to develop easy-to-use, scalable, robust, high volume interactive client/server applications. You are passionate to work in a team which owns the full product development, operates with autonomy, makes quicker decisions with faster delivery cycles. You aspire to gain expertise in the full-stack development lifecycle. 

On the front-end side, you don’t rest with just plain javascript but are ready to play with the latest single page app frameworks like Vue.JS and other advanced JavaScript libraries. You also don’t shy away to crank out excellent HTML, and CSS.  

On the back-end side, you are excited to work with Python and go deeper in Google App Engine, Cloud Datastore (NoSQL database), Memcache (distributed cache), Analysis with BigQuery and finally debug with StackDriver. You explore the latest trends in WebRTC and VideoConferencing areas to bring in differentiating capabilities to the product.

You love the fact that product engineering is never about doing things in silo. You thrive in a team with different skill-sets like designers, product managers, and your peer engineers. 

You would love to hear about our policy: with fewer organized meetings, engineers have more time to code. You also love to work in a fast paced environment where you would launch new code weekly with our fast release cycles. You always believe in Improving performance to handle rapid increase in user base and use-cases. You are high on delivery of quality code by writing backend and frontend unit tests. You know how important it is to monitor and service the product and would love to work in Datadog.

As you gain expertise and trust, you know you have to make an impact beyond delivering features. You would love to be part of on-call responsibilities, Production deployments, new ideation, etc...

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/4934990002
View More Show Me The Details
Apr 5, 2021
IT Support Specialist - Bengaluru
Dialpad - Bengaluru

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

 Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

 With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

About the role: 

  • Maintaining, upgrading, testing, integrating and advising on new IT systems for the business
  • Be focused on improving operational efficiency on all levels and at all locations
  • Analyze IT requirements and provide objective advice on the use of IT systems
  • Assist with information security, physical security controls, and device security protocols
  • Ensure proper hygiene of system accounts and licenses
  • Responsible for tracking, managing, and supporting IT assets
  • Research, install and configure new equipment and software
  • Managing inventory of equipment, consumables and other supplies
  • Network Administration and troubleshooting with employees at home and office
  • Support and implementation of AV equipment, conference rooms, and meetings
  • Troubleshoot and resolve IT issues via phone, web, and in-person channels
  • Must have at least 4yrs of experience in MDM systems (Jamf Pro, Intune, SCCM)
  • Must have experience working with and managing MacOS, Linux and Windows devices

 About You: 

  • Bachelor’s degree in related field or equivalent combination of education and experience
  • Excellent communication skills, client service focused
  • Experience with incident troubleshooting and escalation
  • Solid understanding of networking (both wired and Wi-Fi)
  • Familiarity with service delivery frameworks
  • Familiarity with Project Management, as a team member and SME
  • Self motivated, independent, team player, and go getter attitude  

 

Bonus if you have experience in:

    • Cisco Meraki networking, VPN and wireless systems
  • Microsoft Intune and Jamf Pro MDM tools
  • LDAP, Active Directory and Exchange experience
  • Google Cloud Workspace / GSuite
  • Anti-Virus Systems and device policies
  • IAM management such as Okta

The team

You will be part of a global IT support team that plays a key role in delivering IT services for the Dialpad family of employees across the world. 

 

What you will achieve

In your first 30 days: 

The first 30 days is centered around development and training on technologies used by the Dialpad, the company products, and also the various IT systems supporting the business.

In your first 60 days: 

The next 30 days focuses on responding to local tickets and confidence development. During this time the main focus is to develop the skills needed to carry out job duties with little to no supervision and to understand escalation policies and procedures.

By 90 days: 

The next 30 days you will be expected to handle incidents and escalations on your own. This includes resolving tickets opened by employees and escalating to various teams where required, follow through on incident resolutions, and communicating results and outcomes.

Who you are

We are looking for skilled seasoned IT support specialist that have extensive experience to work independently, be a team player, cope well under pressure, communicate clearly and willing to learn new things on a daily basis and share knowledge with those around you. 

 

Benefits

 Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 







Source: https://boards.greenhouse.io/dialpad/jobs/5165130002
View More Show Me The Details
Apr 5, 2021
IT Support Specialist - Bengaluru
Dialpad - Bengaluru

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

 Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

 With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

About the role: 

  • Maintaining, upgrading, testing, integrating and advising on new IT systems for the business
  • Be focused on improving operational efficiency on all levels and at all locations
  • Analyze IT requirements and provide objective advice on the use of IT systems
  • Assist with information security, physical security controls, and device security protocols
  • Ensure proper hygiene of system accounts and licenses
  • Responsible for tracking, managing, and supporting IT assets
  • Research, install and configure new equipment and software
  • Managing inventory of equipment, consumables and other supplies
  • Network Administration and troubleshooting with employees at home and office
  • Support and implementation of AV equipment, conference rooms, and meetings
  • Troubleshoot and resolve IT issues via phone, web, and in-person channels
  • Must have at least 4yrs of experience in MDM systems (Jamf Pro, Intune, SCCM)
  • Must have experience working with and managing MacOS, Linux and Windows devices

 About You: 

  • Bachelor’s degree in related field or equivalent combination of education and experience
  • Excellent communication skills, client service focused
  • Experience with incident troubleshooting and escalation
  • Solid understanding of networking (both wired and Wi-Fi)
  • Familiarity with service delivery frameworks
  • Familiarity with Project Management, as a team member and SME
  • Self motivated, independent, team player, and go getter attitude  

 

Bonus if you have experience in:

    • Cisco Meraki networking, VPN and wireless systems
  • Microsoft Intune and Jamf Pro MDM tools
  • LDAP, Active Directory and Exchange experience
  • Google Cloud Workspace / GSuite
  • Anti-Virus Systems and device policies
  • IAM management such as Okta

The team

You will be part of a global IT support team that plays a key role in delivering IT services for the Dialpad family of employees across the world. 

 

What you will achieve

In your first 30 days: 

The first 30 days is centered around development and training on technologies used by the Dialpad, the company products, and also the various IT systems supporting the business.

In your first 60 days: 

The next 30 days focuses on responding to local tickets and confidence development. During this time the main focus is to develop the skills needed to carry out job duties with little to no supervision and to understand escalation policies and procedures.

By 90 days: 

The next 30 days you will be expected to handle incidents and escalations on your own. This includes resolving tickets opened by employees and escalating to various teams where required, follow through on incident resolutions, and communicating results and outcomes.

Who you are

We are looking for skilled seasoned IT support specialist that have extensive experience to work independently, be a team player, cope well under pressure, communicate clearly and willing to learn new things on a daily basis and share knowledge with those around you. 

 

Benefits

 Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 







Source: https://boards.greenhouse.io/dialpad/jobs/5100592002
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Apr 5, 2021
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