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Customer Success Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team 

Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company.  The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you’ll do 

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Customer Success Advocate is expected to work cross-functionally with Sales, Marketing, Product, Engineering and Data Science to ensure consistent and strong customer message is embedded in everything we do.
  • Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
  • Retain long-term partnerships with customers by independently renewing successful customers.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Skills you’ll bring

  • 1-5 years of experience in Customer Success
  • Real passion for providing top-notch account management
  • Strong written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

Who you are 

  • Able to work US core hours 8am - 5pm Pacific Time
  • Positive team player who embraces a team-first attitude and contributes to overall team success
  • You enjoy tackling complex customer challenges and finding creative solutions
  • Able to adapt quickly to an ever changing environment
  • Process oriented - able to develop functional processes and adapt them quickly to meet changing demands
  • Able to establish rapport and gain situational awareness quickly in single touch interactions with customers
  • Experience with telecommunication or SaaS providers required

Benefits

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.



 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6859961002
View More Show Me The Details
Jul 26, 2023
Data Analyst -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Data Analysts bring together business expertise and advanced analytics skills to enable business teams to identify improvement opportunities that translate into new opportunities and experiments.  In this role, you’ll combine research, data science, data storytelling and experimental design (i.e A/B Testing) to create insights that contribute to the business team’s resolution making process.

Your Role

As a Customer Experience Data Analyst, you’ll own the advanced analytics roadmap to support the customer experience team. You’ll work closely with Retention Managers and Customer Support Managers to perform exploratory data analysis to understand the drivers of the team’s key performance indicators. You’ll also help create predictive models in diverse scenarios (e.g cross sell models, adoption models, churn models, etc.).

What you’ll do 

  • Own the advanced analytics roadmap to support the business team
  • Make proactive suggestions on flow improvements based on the findings from running exploratory data analysis and experiments
  • Partner with Product Managers to design experiments and monitor the impacts on existing KPIs. You are also expected to suggest the creation of new KPIs as needed

Skills you’ll bring 

  • Fluent with data and visualization technologies 
  • +3 years of experience as Data Analyst
  • Experience with descriptive and inferential statistics (ie You are able to tell stories from data and perform statistical tests)
  • Fluent in SQL (i.e able to join data from multiple sources to create a dataset that can then be assessed)

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6657416002
View More Show Me The Details
Jul 26, 2023
(Senior) Information Security Specialist (w/m/d) - Berlin
virtualQ - Berlin




Als erfahrener (Senior) Information Security Specialist (w/m/d) verantwortestDu den Bereich IT-Sicherheit innerhalb unseres Unternehmens. Mit Deiner technischen Expertise sowie Deinen Erfahrungen im Projektmanagement und Consulting, fungierst du als Schnittstelle zwischen unseren Enterprise-Kunden und unserem Development Department im Hinblick auf IT-Security und Datenschutz.Klingt gut? Dann freuen wir uns auf Deine Bewerbung!



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie Lufthansa AlbatrosHanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir fortsetzen!



IN DEINEN AUFGABENBEREICH FALLEN:

  • Die professionelle Koordination von internen und externen Stakeholdern in Angelegenheiten rund um IT-Sicherheit 
  • Die Beratung unserer Enterprise-Kunden in sämtlichen Belangen der IT-Security rund um unser Produkt, sowie Koordination des Datenschutzes
  • Die Gewährleistung von IT-Sicherheit und Compliance im Unternehmen in enger Zusammenarbeit mit unserem Development Department, um eine Cloud Infrastruktur zu gewährleisten, die den Anforderungen unserer Kunden gerecht wird
  • Sorgfältige Prüfung und Koordinierung unserer Kundenverträge, sowie Abstimmung der datenschutzrechtlichen Möglichkeiten mit unseren Anwälten  
  • Die fortlaufende Überwachung unserer IT-Sicherheit und das Scannen nach Sicherheitslücken mit Tools wie Synk.io und Crashtest
  • Die Administration und Weiterentwicklung unseres ISMS nach ISO27001




DAZU SOLLTEST DU FOLGENDES MITBRINGEN

  • Mehrjährige Berufserfahrung im Bereich IT-Sicherheit und/oder Informationssicherheit von vertraulichen Daten
  • Ein ausgeprägte technisches Verständnis und Interesse an den Themen IT-Sicherheit, Datenschutz und Cybersecurity
  • Erfahrung im Projektmanagement und Consulting
  • Eine ausgeprägte Kunden- und Serviceorientierung, sowie mit sehr gute Kommunikations- und Teamfähigkeit
  • Grundkenntnisse in Datenschutzrecht, um rechtliche Fragen erfolgreich mit unseren Anwälten besprechen und verstehen zu können
  • Selbstständigkeit und eine strukturierte und analytische Vorgehensweise 
  • Kenntnis der Sicherheitsnormen ISO27001, keine Scheu vor der Durchführung entsprechender Zertifizierungen 
  • Erfahrung im Umgang mit gängigen Cloud-Systemen wie AWS und Google sowie MacOS und Google Workspace
  • Verhandlungssichere Deutsch- und Englischkenntnisse
  • Kenntnisse in DevSecOps sind von Vorteil




DARAUF DARFST DU DICH FREUEN

  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht
  • Ein Team zum Verlieben ♡ - schau auf unserem Instgram Account @virtualQapp vorbei und mach Dir selbst ein Bild!
  • Tolle Entwicklungsperspektiven in einem der laut Gründerszene Ranking am schnellsten wachsenden Tech-Startups Deutschlands
  • Schulungen? Workshops? Seminare? Wir fördern Dich individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working, Chillout Area und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Mitte, direkt um die Ecke vom Moritzplatz, bietet alles was das Herz begehrt
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware-Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/




Source: https://virtualq.softgarden.io//job/34129299/-Senior-Information-Security-Specialist-w-m-d-?jobDbPVId=86954154&l=de
View More Show Me The Details
Jul 26, 2023
Enterprise Account Executive - Süddeutschland & CH (w/m/d) - Berlin
virtualQ - Berlin




Du willst Teil eines erfolgreichen B2B Tech-Scaleup werden, große Sales-Erfolge feiern und eng mit denGründern als auchteamübergreifend zusammenarbeiten? Du suchst außerdem nach neuen Herausforderungen, bist offen für die Umsetzung von strukturiertem Vertrieb und übernimmst unternehmerischeVerantwortung, um unser Wachstum weiter voranzutreiben? Dann freuen wir uns darauf Dich kennenzulernen!


Als Enterprise Account Executive (w/m/d) realisierst Du in Zusammenarbeit mit unserem Sales Development Team die erfolgreiche Zielkunden Akquise und den damit korrespondierenden Ausbau der Kundenbeziehung. Du spielst eine wesentliche Rolle bei der strategischen Geschäftsentwicklung und dem Ausbau von Geschäftsbeziehungen von großen Mittelstands- und Enterprise Kunden. Damit bildest Du den wesentlichen Schlüssel für unsere Wachstumsziele im Schweizer Markt & Süddeutschen Raum und repräsentierst als Markenbotschafter unsere Mission “Successful connection(s) to your customer” für Kundenservice und Vertrieb.



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie Lufthansa AlbatrosHanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir fortsetzen!



FOLGENDES LIEGT IN DEINER VERANTWORTUNG

  • Du bist verantwortlich für Akquirierung neuer Geschäftsabschlüsse durch die Verhandlung komplexer Deals mit C-Level Führungskräften 
  • Du übernimmst die vom Sales Development Representative Team akquirierten Kundentermine und begleitest sie durch den Abschlussprozess. Hier orchestriest Du die unterschiedlichen Parteien, Anforderungen, Meetings im Sinne von erfolgreichem Sales Projektmanagement
  • In Zusammenarbeit mit Deinen Kollegen des Sales Team und anderen Abteilungen (Customer Success) analysierst und verbesserst Du bestehende Prozesse, um unser Wachstumvoranzutreiben
  • Du agierst als kompetenter Ansprechpartner und Berater für unsere Enterprise Kunden und zeigst ihnen, welchen Mehrwert und “Impact” virtualQ für ihr Business, Anforderungen und Bedarfe bietet 
  • Du schaffst neue Geschäftsmöglichkeiten, indem Du neue Anwendungsfälle findest undidentifizierst
  • Du baust vertrauensvolle Kundenbeziehungen auf und sorgst für eine erfolgreicheZusammenarbeit auf Augenhöhe
  • Durch Telefonate, Web-Demos, gelegentlichen Vor-Ort- und Messe-Termine, Verhandlungen und Präsentationen verwandelst du Interessenten in Kunden
  • Gemeinsam mit unserem Vertriebsteam nimmst du an Messen und Veranstaltungen teil, baust dein Netzwerk aus und repräsentierst virtualQ professionell




DAS BRINGST DU MIT
  • Du bringst mehrjährige Erfahrung im Vertrieb, Pre-Sales oder aus der Beratung mit. Im besten Fall von SaaS- oder Tech-Lösungen
  • Idealerweise bist Du bereits mit Enterprise Kunden aus der Service, Telekommunikation oder CRM-Branche vertraut
  • Du hast ein gutes Gespür für Zielgruppen und verstehst Kundenbedürfnisse und -erwartungen und erkennst Verkaufschancen - Dein Denken und Handeln ist stets lösungs- und serviceorientiert
  • Du bringst nachgewiesene Erfahrung in der Steuerung einer umfangreichenSales-Pipeline und im erfolgreichenAbschluss von Deals mit 
  • Deine Arbeitsweise zeichnet sich durch eine strukturierte, analytische und zielorientierteVorgehensweise aus gepaart mit unternehmerischemDenken und technischer Affinität 
  • Du besitzt eine ausgeprägte Kommunikationsfähigkeit und die Fähigkeit, vertrauensvolleBeziehungen zu Entscheidungsträgern aufzubauen
  • Du überzeugst durch eine professionelle, optimistische und vertrauenswürdigeErscheinung
  • Du bist aufgeschlossen für neueSalesMethoden und Sales Team Coachings (z.B.: Sniper Sales, Impact-First Sales,...), wie auch wir für Deine Impulse und Ideen
  • Du schätzt eine teamübergreifende, vertrauensvolle Zusammenarbeit sowie eine enge Kooperation mit den Gründern
  • Du scheust Dich nicht vor Herausforderungen und übernimmst unternehmerische Verantwortung
  • Ein ausgezeichnetes Verhandlungs- und Präsentationsgeschick runden Dein Profil ab



DARAUF DARFST DU DICH FREUEN

  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht
  • Ein Team zum Verlieben ♡ - schau auf unserem Instgram Account @virtualQapp vorbei und mach Dir selbst ein Bild!
  • Tolle Entwicklungsperspektiven in einem der laut Gründerszene Ranking am schnellsten wachsenden Tech-Startups Deutschlands
  • Schulungen? Workshops? Seminare? Wir fördern Dich individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working, Chillout Area und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Mitte, direkt um die Ecke vom Checkpoint Charlie, bietet alles was das Herz begehrt
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware-Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten 
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/




Source: https://virtualq.softgarden.io//job/34129274/Enterprise-Account-Executive-S%C3%BCddeutschland-CH-w-m-d-?jobDbPVId=86953959&l=de
View More Show Me The Details
Jul 26, 2023
Enterprise Account Executive - CH (w/m/d) - Berlin
virtualQ - Berlin




Du willst Teil eines erfolgreichen B2B Tech-Scaleup werden, große Sales-Erfolge feiern und eng mit denGründern als auchteamübergreifend zusammenarbeiten? Du suchst außerdem nach neuen Herausforderungen, bist offen für die Umsetzung von strukturiertem Vertrieb und übernimmst unternehmerischeVerantwortung, um unser Wachstum weiter voranzutreiben? Dann freuen wir uns darauf Dich kennenzulernen!


Als Enterprise Account Executive (w/m/d) realisierst Du in Zusammenarbeit mit unserem Sales Development Team die erfolgreiche Zielkunden Akquise und den damit korrespondierenden Ausbau der Kundenbeziehung. Du spielst eine wesentliche Rolle bei der strategischen Geschäftsentwicklung und dem Ausbau von Geschäftsbeziehungen von großen Mittelstands- und Enterprise Kunden. Damit bildest Du den wesentlichen Schlüssel für unsere Wachstumsziele im Schweizer Markt und repräsentierst als Markenbotschafter unsere Mission “Successful connection(s) to your customer” für Kundenservice und Vertrieb. 



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie Lufthansa AlbatrosHanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir fortsetzen!



FOLGENDES LIEGT IN DEINER VERANTWORTUNG

  • Du bist verantwortlich für Akquirierung neuer Geschäftsabschlüsse durch die Verhandlung komplexer Deals mit C-Level Führungskräften 
  • Du übernimmst die vom Sales Development Representative Team akquirierten Kundentermine und begleitest sie durch den Abschlussprozess. Hier orchestriest Du die unterschiedlichen Parteien, Anforderungen, Meetings im Sinne von erfolgreichem Sales Projektmanagement
  • In Zusammenarbeit mit Deinen Kollegen des Sales Team und anderen Abteilungen (Customer Success) analysierst und verbesserst Du bestehende Prozesse, um unser Wachstumvoranzutreiben
  • Du agierst als kompetenter Ansprechpartner und Berater für unsere Enterprise Kunden und zeigst ihnen, welchen Mehrwert und “Impact” virtualQ für ihr Business, Anforderungen und Bedarfe bietet 
  • Du schaffst neue Geschäftsmöglichkeiten, indem Du neue Anwendungsfälle findest undidentifizierst
  • Du baust vertrauensvolle Kundenbeziehungen auf und sorgst für eine erfolgreicheZusammenarbeit auf Augenhöhe
  • Durch Telefonate, Web-Demos, gelegentlichen Vor-Ort- und Messe-Termine, Verhandlungen und Präsentationen verwandelst du Interessenten in Kunden
  • Gemeinsam mit unserem Vertriebsteam nimmst du an Messen und Veranstaltungen teil, baust dein Netzwerk aus und repräsentierst virtualQ professionell




DAS BRINGST DU MIT
  • Du bringst mehrjährige Erfahrung im Vertrieb, Pre-Sales oder aus der Beratung mit. Im besten Fall von SaaS- oder Tech-Lösungen
  • Idealerweise bist Du bereits mit Enterprise Kunden aus der Service, Telekommunikation oder CRM-Branche vertraut
  • Du hast ein gutes Gespür für Zielgruppen und verstehst Kundenbedürfnisse und -erwartungen und erkennst Verkaufschancen - Dein Denken und Handeln ist stets lösungs- und serviceorientiert
  • Du bringst nachgewiesene Erfahrung in der Steuerung einer umfangreichenSales-Pipeline und im erfolgreichenAbschluss von Deals mit 
  • Deine Arbeitsweise zeichnet sich durch eine strukturierte, analytische und zielorientierteVorgehensweise aus gepaart mit unternehmerischemDenken und technischer Affinität 
  • Du besitzt eine ausgeprägte Kommunikationsfähigkeit und die Fähigkeit, vertrauensvolleBeziehungen zu Entscheidungsträgern aufzubauen
  • Du überzeugst durch eine professionelle, optimistische und vertrauenswürdigeErscheinung
  • Du bist aufgeschlossen für neueSalesMethoden und Sales Team Coachings (z.B.: Sniper Sales, Impact-First Sales,...), wie auch wir für Deine Impulse und Ideen
  • Du schätzt eine teamübergreifende, vertrauensvolle Zusammenarbeit sowie eine enge Kooperation mit den Gründern
  • Du scheust Dich nicht vor Herausforderungen und übernimmst unternehmerische Verantwortung
  • Du sprichst fließendFranzösisch und/oder Schweizerdeutsch
  • Ein ausgezeichnetes Verhandlungs- und Präsentationsgeschick runden Dein Profil ab



DARAUF DARFST DU DICH FREUEN

  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht
  • Ein Team zum Verlieben ♡ - schau auf unserem Instgram Account @virtualQapp vorbei und mach Dir selbst ein Bild!
  • Tolle Entwicklungsperspektiven in einem der laut Gründerszene Ranking am schnellsten wachsenden Tech-Startups Deutschlands
  • Schulungen? Workshops? Seminare? Wir fördern Dich individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working, Chillout Area und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Mitte, direkt um die Ecke vom Checkpoint Charlie, bietet alles was das Herz begehrt
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware-Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten 
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/




Source: https://virtualq.softgarden.io//job/34129124/Enterprise-Account-Executive-CH-w-m-d-?jobDbPVId=86953489&l=de
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Jul 26, 2023
Senior Full Stack Developer (f/m/d) - EN - Berlin
virtualQ - Berlin




- Berlin, Germany

At virtualQ, you get the chance to
enhance your career as part of an innovative, growing tech startup
and work on a novel, award-winning product

with
top-notch technology
and
software management tools.
We like the concept of
simplicity, design
and
flat hierarchy
.

Are you looking for an opportunity to
actively shape and develop software
in collaboration with a fantastic team? Do you want to work in an environment where
your opinion and ideas are highly valued
?

Then you should join us as Senior
Full Stack Developer (f/m/d)!



IN A NUTSHELL - WHO WE ARE AND WHAT WE DO

virtualQ provides a
cloud-solutionthat stops people waiting on hold
. Our AI-based product portfolio includes virtual waiting, virtual assistants, advanced ML scheduling algorithms, and more. Our
enterprise software
provides a
unique customer experience
with
cutting-edge technology
. We are backed by some of Germany's most prominent venture capital funds.



WHAT WE OFFER
  • A compelling product
    and

    an
    agile environment
    where we
    care about developer’s need

  • Our
    stack
    is currently built on
    modern technologies
    such as
    Ruby on Rails, Python, Elixir, Postgres
    ,
    React, Webpack, Sass…
  • A fun open minded team – you will work with highly-skilled colleagues, who are passionate about what they do and who value clean, well-written code
  • Result-oriented work environment  – we offer a lot of flexibility around achieving your work results

  • We have an
    educational budget
    for you to spend on

    your professional growth
  • Team days, after work gatherings and happy hours
    – activities are part of our daily office life (apart from Lockdown and Covid-19 of course)
  • We love tech!
    We work with the
    latest technologies
    and offer your
    choice of MacBook Pro or similar
  • Does co-working
    and
    freshly brewed coffee
    from
    our community barista
    sound appealing?
    Join us
    in our
    modern, centrally located office in Berlin Kreuzberg
    just around the corner

    from
    Moritzplatz



WITH THESE SKILLS YOU WILL BE THE PERFECT MATCH

MUST HAVES

  • You want to learn and grow as Senior
    Full Stack Developer
     in an
    innovative
    and
    vibrant tech environment

  • You have
    3 years+ experience
    with
    Ruby on Rails or similar (Django, Symphony)

  • You have some experience with
    React
    or similar Javascript frameworks
  • You are familiar with CI/CD, TDD,working agile and code reviews
  • You are an empathetic teamplayer with strong communication skills
  • You do not take things for granted - you question the status quo and ensure a shared understanding
  • You speak English fluently 

NICE TO HAVE
  • You have experience with DevOps and AWS

  • You are familiar with static typed languages like
    Go
    or
    TypeScript

  • You have experience with
    Python
  • You are familiar with PostgreSQL or Redis
  • You have experience with monitoring and observability tools like New Relic or similar
  • You have experience with securing and enabling high availability for critical services
  • You have worked with voice and audio applications
  • You are experienced with machine learning
  • You have some background with Twilio or the telecom industry
  • You speak German



YOUR DREAMJOB MIGHT BE JUST A CLICK AWAY. SO APPLY NOW!

Find out more about virtualQ as an employer: https://virtualq.io/en/career/

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



Source: https://virtualq.softgarden.io//job/34129094/Senior-Full-Stack-Developer-f-m-d-EN?jobDbPVId=86953074&l=de
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Jul 26, 2023
Technical Product Manager, Telephony - Brazil
Telnyx - Brazil


About Telnyx


Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a

private, global, multi-cloud IP network

, to bringing

hyperlocal edge

technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.



We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.



Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.


This position is fully remote for candidates in any locations around the world, however the work schedule hours are fixed between 8am and 5pm US Central Time (2pm to 11pm UTC).

In this role, you will:
  • Partner with your engineering peers and other Product Managers to ensure we add business value and deliver on a constant basis, while keeping in line with our technical strategy and best practices
  • Synthesize requirements from customers and internal stakeholders into coherent Product Requirement Documents
  • Translate company goals and customer insights into a team roadmap and evaluate the squad performance via OKRs
  • Act as subject matter expert and point of contact for your product 
  • Perform technical discoveries and vetting on external integrations
  • Break down large initiatives to deliver value quickly and reliably
  • Extensively test the features before giving them to the users
  • Be on hand during outages to drive their resolution and conduct post-mortems to prevent future occurrences

 You may be a fit for this role if you have:
  • A degree in Computer Science, Information Technology, Telecommunications or similar.
  • Strong understanding of IP telephony (VoIP), TCP/IP Networks and related protocols (SIP, RTP, RTCP, ISUP, TLS, STUN, TURN, WebRTC).
  • Experience with Open Source VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine, Asterisk and open source tools such as Wireshark, sngrep and Homer.
  • Experience with Linux, Open Source tools and shell scripting.
  • Experience with containers and automation/orchestration tools such as Docker, Ansible, Jenkins, Kubernetes, Prometheus.
  • Familiarity with programming in Python, C/C++, Elixir are a plus.

What we value:
  • A technical background through past experience or your degree/s and/or credentials
  • Demonstrated ability to discover context when little is given or provided for
  • Demonstrated ability to break down a large problem and optimize solutions around incremental delivery
  • Demonstrated ability to work with limited resources, juggle multiple projects, and switch priorities when the business requires
  • Demonstrated ability to deal with crisis and incidents
  • Demonstrated ability to navigate a relatively flat organization and interface with users, engineers, internal stakeholders, and executives

 
#LI-RH1
#LI-REMOTE


Bring Your Authentic Self to Telnyx


Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 



We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 



You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?


Source: https://boards.greenhouse.io/telnyx54/jobs/4389216003
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Jul 26, 2023
Data Analyst - Digital Marketing -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Dialpad is looking for a Digital Analyst to join and become a key member of the Demand Generation Marketing  team. You will be directly contributing to the growth of our business by partnering with the Demand Generation, Data, and Operations teams.

This position reports to our Director of Digital Marketing, and has the opportunity to be based in our Manila Office, with some overlap with the Eastern Time Zone between the hours of 9-5pm.

Your role

As a Digital Analyst, you will be responsible for working with the demand generation team to analyze SMB campaigns and programs, reporting, analyzing, and providing recommendations that make significant impacts on the business. 

What you’ll do

  • Analyze the performance of campaigns and paid programs to identify areas for improvement, notable trends, and opportunities for efficiencies
  • Perform campaign data analysis to understand the impact amp; ROI associated with each program to aid in the development of future strategies
  • Work with cross-functional teams on the day-to-day execution of analytics projects amp; initiatives
  • Generate reports, documentation, and insights as part of the analysis process
  • Ensure quality and timeliness of results that meet expectations while balancing business needs with the appropriate level of analytical rigor
  • Leverage story-telling skills to deliver insights that are clear, concise, and actionable
  • Work in tools such as Google Adwords, Google Analytics, Amplitude, Salesforce, Domo, Google Sheets, Linkedin, 

Skills you’ll bring

  • BA/BS or equivalent experience
  • 2-4 years of marketing, web, or customer analytics experience
  • Solid understanding of multiple digital channels and how they work together (SEM, SEO, CRO, Social, Display, etc.)
  • Experience with using CRM and Business Intelligence tools
  • Effective time management and project management skills
  • Enthusiasm for cross-functional and collaborative work, comfortable interfacing with multiple stakeholders
  • Team player with a sincere drive to discover and share insights to the larger team
  • Self-sufficient, can complete project requests independently when needed

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6825101002
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Jul 25, 2023
Digital Analyst -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Dialpad is looking for a Digital Analyst to join and become a key member of the Demand Generation Marketing  team. You will be directly contributing to the growth of our business by partnering with the Demand Generation, Data, and Operations teams.

This position reports to our Director of Digital Marketing, and has the opportunity to be based in our Manila Office, with some overlap with the Eastern Time Zone between the hours of 9-5pm.

Your role

As a Digital Analyst, you will be responsible for working with the demand generation team to analyze SMB campaigns and programs, reporting, analyzing, and providing recommendations that make significant impacts on the business. 

What you’ll do

  • Analyze the performance of campaigns and paid programs to identify areas for improvement, notable trends, and opportunities for efficiencies
  • Perform campaign data analysis to understand the impact amp; ROI associated with each program to aid in the development of future strategies
  • Work with cross-functional teams on the day-to-day execution of analytics projects amp; initiatives
  • Generate reports, documentation, and insights as part of the analysis process
  • Ensure quality and timeliness of results that meet expectations while balancing business needs with the appropriate level of analytical rigor
  • Leverage story-telling skills to deliver insights that are clear, concise, and actionable
  • Work in tools such as Google Adwords, Google Analytics, Amplitude, Salesforce, Domo, Google Sheets, Linkedin, 

Skills you’ll bring

  • BA/BS or equivalent experience
  • 2-4 years of marketing, web, or customer analytics experience
  • Solid understanding of multiple digital channels and how they work together (SEM, SEO, CRO, Social, Display, etc.)
  • Experience with using CRM and Business Intelligence tools
  • Effective time management and project management skills
  • Enthusiasm for cross-functional and collaborative work, comfortable interfacing with multiple stakeholders
  • Team player with a sincere drive to discover and share insights to the larger team
  • Self-sufficient, can complete project requests independently when needed

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6825101002
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Jul 25, 2023
Software Engineer - Bengaluru
Dialpad - Bengaluru

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Software Engineer 

Dialpad is a cloud-based phone system that powers voice, video, and messages all from a single platform. With a beautifully intuitive interface that works on your existing devices, your phone system is finally as adaptable as your team.

Who we are: 

At Dialpad, we're a team of do-ers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo and neither do the things we build. Led by the same minds behind Google Voice, we build products that get businesses talking—whether it's across the hall, street, or country.  With $476 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike.

About the role:

Dialpad is currently seeking a skilled Software Engineer with expertise in building Integrations Products. Based in Bangalore, our Integrations team specializes in developing a robust layer of integrations that seamlessly connect Dialpad's core features with external SaaS offerings, including CRM, Ticketing systems, and Workforce Management platforms, among others. Our end-to-end products deliver intelligent workflow integrations with various business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise of cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.

Every engineer on our global Engineering team is allowed to take ownership of the product features where they’re able to see immediate results. Combining communication capabilities and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Key Responsibilities:

  • Develop and maintain Dialpad’s Integration  applications using modern technologies.
  • Collaborate with designers, product managers, and other engineers to deliver high-quality products.
  • Write clean, modular, and maintainable code using best practices along with unit tests.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Ensure that features are shipped on time and with the highest quality.
  • Take up on-call activities to support and resolve the issues coming from the QA and the Customers
  • Be responsible for deploying the new releases on a weekly release cadence
  • Collaborate with cross-functional teams to build and use common components and practices across Dialpad products
  • Mentor junior engineers and help them grow their skills and expertise.

Key Skills:

  • 3 - 6 years of experience in Full stack software engineering.
  • Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc
  • Experience with building reusable and modular components.
  • Experience with Agile development methodologies.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services

About Us:

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks for us.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6841147002
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Jul 25, 2023
Manager, Customer Success -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team 

Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company.  The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

Your role 

As the Manager, Customer Success you will be responsible for driving initiatives related to reducing churn and downsell in our small business customer base. You will lead a team of Customer Success Specialists in a one-to-many, high touch environment. You will help develop strategies to engage with at risk customers to improve outcomes. You will be responsible for reporting team statistics and performance results to other members of the leadership team and executive staff.  The Manager, Customer Success is a member of the Customer Success organization and will report directly to the Senior Manager, Customer Success and has the opportunity to be based in our Manila, PH Hub.

What you’ll do 

  • Lead a high performance Customer Success team focused on higher touch engagement
  • Monitor KPI’s and evaluate team performance to ensure we are operating at the highest standard
  • Evaluate churn and downsell reasons and implement plans to reduce customer churn
  • Drive retention activities based on client's situation
  • Initiate process improvements through creation to execution of new strategies

Skills you’ll bring

  • Bachelor’s degree in technology-related field and prior experience with SaaS / high growth companies is ideal for this role
  • Customer focused and demonstrable passion about customer success 
  • Exceptional English fluency and excellent written, verbal, and listening communications skills with a professional (even dynamic) presence, presentation and public speaking skills
  • Proven cross functional leader with proven track record of collaboration, prioritization, and workload management
  • Quick learner, always looking to embrace and master new technologies
  • Technical background in IT Service Management, Telecommunications, and/or IT Operations Management solutions is a plus, though not required
  • Capable project/program management skills with ability to synthesize customer success outcomes into well-structured success plans that deliver against such outcomes
  • Proven operational acumen with ability to define success targets and ensure attainment of targets
  • Familiarity with next-generation enterprise software customer success concepts, including customer health scores amp; management, adoption engineering, customer success plans, account planning
  • Excellent skills / ability to use Salesforce, Customer Success tools (e.g., Gainsight), PowerPoint, Word and Excel

Who you are 

  • Able to work US core hours 8am - 5pm MountainTime
  • Positive team player who embraces a team-first attitude and contributes to overall team success
  • You enjoy tackling complex customer challenges and finding creative solutions
  • Able to adapt quickly to an ever changing environment
  • Goal oriented - able to support and motivate a team to meet and exceed performance goals
  • Process oriented - able to develop functional processes and adapt them quickly to meet changing demands
  • Able to establish rapport and gain situational awareness quickly in single touch interactions with customers
  • Experience with telecommunication or SaaS providers required

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6827309002
View More Show Me The Details
Jul 21, 2023
Account Manager, SMB - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

An Account Manager at Dialpad is responsible for providing best in class strategic account management across a portfolio of existing Dialpad customers. Serving as a consultant to the client, the AM will show the value of what's possible through the implementation of the Dialpad product suite. 

The AM will develop and execute on a sales strategy for their book of business. They will be responsible for meeting/exceeding sales and revenue goals and objectives, overall customer relationship management and customer satisfaction. The AM is ultimately responsible for making sure our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad. 

As a member of the Sales organization, the AM will carry a revenue quota and will report directly to the Director of Account Management.  

What you'll do as a SMB Account Manager 

  • Own the sales process from start to finish. You will work closely with Sales Managers and Sales Engineers to grow our existing customer base. 
  • Work leads and generates pipeline. 
  • Achieve or exceed quarterly revenue goals. 
  • Build talk tracks to align with specific client use cases
  • Develop a contract strategy within assigned accounts to maximize return 
  • Serve as a Dialpad expert and become a trusted advisor and resource for your customers 
  • Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad
  • Partner with Customer Success to drive adoption 
  • Cultivate relationships with our customers to gain insight into customer strategy and expansion plans

Skills you'll bring

  • 1-3 years of sales experience in an ever-changing environment
  • Proven success in meeting and exceeding revenue targets 
  • Passionate about providing a top notch, best in class customer experience
  • Strong presentation, meeting facilitation, and written communication skills
  • Comfortable analyzing and understanding data 
  • Excellent time management skills with the ability to track numerous details
  • Willingness to travel to customer locations or events as needed
  • Preferred expertise in SaaS sales
  • Desire to work in a fast paced startup environment where your input is desired to help craft our offerings and how we interact with clients
  • Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
  • Ability to communicate, present and influence key stakeholders

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.



Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6760243002
View More Show Me The Details
Jul 21, 2023
National Partner Manager - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

The Channel Team is part of the global Dialpad Sales team. The global Sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market and Enterprise teams - All teaming with unbridled passion and grit. Our Sales team works closely with our Channel Partners to help businesses solve complex communications problems felt by companies around the world. 

Dialpad’s National Channel Manager will be responsible for managing Strategic Partnerships with Technology Solutions Distributors and National Solution Providers with the goal of further accelerating and developing Dialpad’s Channel Program. In this role, you’ll combine your business development and account management skills to expand and strengthen Dialpad’s partnership with the TSD and their partner ecosystem. You’ll leverage your communication and presentation skills, both virtually and in-person,  to train and enable partners on Dialpad. Your attention to detail and ability to analyze data will allow you to build and execute an evolving GTM strategy. 

Dialpad’s Channel Team plays an essential role in growing pipeline, revenue and mindshare in the partner ecosystem. This team collaborates closely with Sales, Enablement and Marketing to constantly improve our GTM strategy and deliver a best in class Channel Program.

Your role

As a National Channel Manager, you’ll further accelerate and develop Dialpad’s Channel Program. You’ll work closely with the AVP, National Partnerships and Channel Sales leaders on GTM strategies specific to the territory and TSD. You’ll also help create partner recruitment and development initiatives with the goal of increasing new partner activation. In addition, you’ll work with the Channel Marketing team to manage annual sponsorships and oversee pre/post event activity to ensure a ROI. 

This position reports to our AVP, National Partnerships and has the opportunity to be based remote or within one of our primary hub offices. 

What you’ll do 

  • Own the relationship with the Technology Solutions Distributor
  • Build and execute strategic GTM business plans to grow and develop the existing partnership by increasing pipeline, revenue and mindshare amongst the partner ecosystem
  • Partner with Sales, Enablement and Marketing to deliver a best in class partner program
  • Drive new partner activation through recruitment and territory development initiatives

Skills you’ll bring

  • 5+ years Channel Account Management experience
  • Recent experience working for an emerging tech company, preferably in the UCaaS and CCaaS industry.
  • In-depth knowledge and experience with recruiting and onboarding partners, value added resellers and Technology Solutions Distributors. 
  • Has met and exceeded own direct sales goals
  • Must show proven methodology to prospect and build pipeline
  • Proven track record of sustained over performance against sales quota and pipeline goals

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6771724002
View More Show Me The Details
Jul 21, 2023
Regional Partner Manager - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

You will contribute to our global sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise—all teeming with unbridled passion and grit. Our representatives help businesses solve complex, communications problems felt by many around the world.

Your role

Our Regional Partner Manager will be responsible for recruiting, onboarding, and managing telecom partners, technology consultants, VARs, and Master Agents focused on next generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline, and go-to-market activities that generate incremental revenue for Dialpad.

This position reports to our Director of Channel Sales.

What you’ll do 

  • You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory
  • You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners
  • Our channel managers are instrumental in growing company revenue, so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals

Skills you’ll bring 

  • We are looking for individuals who are goal oriented and thrive in a fast-paced, technology-driven sales environment. 
  • You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of over achieving sales quota and pipeline goals
  • 3-5+ years Channel Account Management experience on-boarding channel partners for a software company in the enterprise software space
  • Recent experience working for an emerging tech company
  • In-depth knowledge and experience with recruiting partners, value-added resellers and Master/Sub Agencies
  • Has met and/or exceeded own direct sales goals
  • Must show proven methodology to prospect and build pipeline
  • Proven track record of sustained over performance against sales quota and pipeline goals

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6647497002
View More Show Me The Details
Jul 21, 2023
QA Engineer - Mobile - Bengaluru
Dialpad - Bengaluru

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help  identify and fix any issues or defects in the software. The QA team's primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users.

Your role 

As a QA Engineer - Ⅱ, your role primarily  involves  ensuring the quality, functionality, and usability of mobile applications (Android). Your responsibilities  will include test planning and design , functional testing , automated testing , bug reporting and tracking , collaboration and communication with the global teams both internal and cross functional. 

This position reports to our QA Automation Manager and will  be  based in our Bangalore, India Office.

What you’ll do [i.e., Responsibilities]

  • Collaborating with stakeholders to understand application requirements of new features, and user expectations.
  • Identifying test scenarios, test cases, and test data to ensure maximum test coverage.
  • Defining the scope of manual and automated testing based on the application's complexity and criticality.
  • Executing manual test cases and automated test cases on Android devices. 
  • Maintaining automated test scripts and frameworks using the existing Robot automation framework.
  • Analyzing test results and investigating test failures to identify root causes and provide detailed reports.
  • Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.

Skills you’ll bring [i.e., Qualifications]

  • 5 to 8 years of qualitative Work Experience in Mobile Testing with BS in Software Engineering, Computer Science or any other related field
  • Strong technical competency and experience with mobile applications and understanding of automated testing
  • Solid understanding of mobile app development, common mobile user interface guidelines/standards, and current events with Apple/Google mobile products
  • Strong Hold on Mobile Test Automation frameworks such as Appium and Robot framework
  • An absolute must is the ability to convey and document test cases and execute them
  • Strong problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work on multiple simultaneous projects/initiatives
  • Experience with Mobile Accessibility Testing is a Plus
  • Experience in VoIP, Telecommunication Systems, and Communication technologies would be an added advantage

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.




Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6854560002
View More Show Me The Details
Jul 21, 2023
Senior Web Developer, FE -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
Dialpad’s Web Engineering team focuses on our highly visible and impactful marketing website. This team works closely with our designers, content creators, SEO and conversion optimization teams to build out our global web presence. You’ll have a hand in building out a world-class web experience for prospective customers to learn about our company and start their experience as a Dialpad customers. 

Your role
As a Senior Web Developer, you will play a critical part in defining and building out a fast, performant and conversion-focused marketing website, while working closely with a team of designers, project managers, and other engineers. 

What you’ll do [i,e., Responsibilities]

  • You will help design and develop the next generation of features for the Dialpad website. 
  • Own projects, bring prototypes, content and designs to life with well-crafted and well-tested web pages.
  • Build cohesive layouts using atomic design-based component structures.
  • Translate artwork files (i.e. Figma) into functional, standards-compliant HTML, JavaScript, and CSS.
  • Be directly responsible for one or more functional areas of the website, which could include SEO amp; performance, security, internationalization, or architecture
  • Regularly taking on tasks ranging from front-end visual enhancements, bug fixes, and building out new pages and components, to performance and infrastructure improvements
  • Review other team members' work; visually reviewing pages to make sure they align with the design to pixel perfection and doing code reviews to ensure well-written code
  • Estimate timelines, develop plans and make recommendations on new projects
  • Maintaining our web properties including performing regular maintenance, applying updates and fixes
  • Deliver exceptional customer service by resolving urgent requests and responding to requests for help
  • Partner with our internal design, content, SEO and conversion optimization teams to create an amazing website experience that is visually stunning, SEO performant and geared towards self service signup and lead generation 

Skills you’ll bring [i,e., Qualifications]

  • BSc in Computer Science, Software Engineering, or equivalent experience
  • A minimum of 5 years of experience as a FE web developer
  • Expert level knowledge of semantic HTML, modern CSS/SASS, Javascript / jQuery, ES6, React / Vue.js
  • Experience with frameworks such as Next.js, Gatsby or similar 
  • Experience working with headless  content management systems (i.e. Contentful, Sanity, etc.) and/or headful CMS’s (WordPress, Drupal, Craft CMS, etc.) 
  • Experience defining and creating content models to build well structured content 
  • Solid familiarity with modern front-end bundlers, package managers and build tools including Webpack, npm and yarn  
  • Experience working in a continuous delivery environment
  • Knowledge of cloud hosting technologies such GCP or AWS is nice to have 
  • Experience with CloudFlare integration and management is nice to have 
  • Past experience working with and mentoring junior developers

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6815336002
View More Show Me The Details
Jul 20, 2023
Senior Software Engineer, Python ( Remote) - Columbia
Telnyx - Columbia


About Telnyx


Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a

private, global, multi-cloud IP network

, to bringing

hyperlocal edge

technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.



We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.



Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.


About you

We are looking for someone who will is a whizz with Python, has experience with microservices and is happy to get stuck into a gritty and fast paced environment to work within our awesome Python team, championing and leading the build of secure, robust and high-performance systems. 

The Opportunity

Our Python team works on building highly available low latency microservices from scratch using the newest bleeding-edge technologies.

 

You will work on creating internal tools to be used across the company, have the opportunity to make a huge impact on our growing company, solving complex problems as we scale. You’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.
  • Design developer-friendly APIs.
  • Build, test, and deploy applications to deliver critical global communications services.
  • Identify and resolve issues related to latency, scalability, and performance.
  • Create tools to automate aspects of production systems.


Who we're looking for

  • 6+ years of professional software development experience with an object-oriented programming language
  • Experience with web application development using Python
  • Comfort working with relational databases at scale.
  • Experience in a highly-available, uptime-critical production environment.
  • Deep knowledge of microservice architecture patterns and anti-patterns.
  • Familiarity with Docker, Kubernetes, Consul, Jenkins, Prometheus, or RabbitMQ. 

Bonus Points For

  • You take a thoughtful approach to decision making, knowing when to move fast and when to long-term optimize.

  • You want to work in a fast-paced, product-driven environment.

  • You keep up to date with the latest technologies and patterns, and enjoy sharing what you’ve learned.

 
#LI-KG1
#LI-REMOTE


Bring Your Authentic Self to Telnyx


Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 



We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 



You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?


Source: https://boards.greenhouse.io/telnyx54/jobs/5633040003
View More Show Me The Details
Jul 20, 2023
Sales Development Representative - Emerging Products (Hybrid) - Denver
Telnyx - Denver


About Telnyx


Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a

private, global, multi-cloud IP network

, to bringing

hyperlocal edge

technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.



We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.



Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.


The Role

The Sales Development Representative role holds an essential position in the growth and development of our sales pipeline, having a direct impact on the business. You are excited about prospecting to potential customers while maintaining a fun and rewarding atmosphere. For this SDR role, you will be focusing on our emerging products which include Wireless, Networking, and Storage solutions. This is a fast paced role with huge growth potential. 

 

Responsibilities 
  • Source new sales opportunities through lead follow-up, outbound calls, and emails with an emphasis on our emerging products of Wireless, Networking and Storage (https://telnyx.com/products).
  • Proactively seek new business opportunities in the market.
  • Set up meetings between prospective customers and Account Executives.
  • Develop sales approaches and pitches that speak to the customer’s needs, concerns, and objectives.
  • Effectively communicate our value proposition and develop professional relationships with prospects.
  • Document all sales activity in our CRM system (Salesforce).
  • Participate in ongoing training and stay up-to-date with new products and services.
  • Understand Telnyx’s goal and purpose to continually enhance the company’s performance.

 

What we are looking for

  • Commercial experience in sales or marketing (SaaS experience a benefit).
  • Excellent verbal and written communication, listening, and interpersonal skills.
  • A strong phone presence with a knack for building rapport quickly and establishing trust.
  • Hands-on experience with outbound sales techniques (prospecting, cold calling, emailing, etc.).
  • Technical aptitude to quickly assimilate the technical knowledge.
  • Previous experience telemarketing, cold-calling, and setting appointments/closing sales via telephone is preferred.
  • Strong desire to grow your career within a nimble and hungry environment.

 

For Colorado residents: Salary is in the range of $45,000 - $55,000 before commissions w/ benefits info below:

  • Share Options
  • 401(k): Human Interest Plan w/ 4% Company Match (Eligible After 3 Months)
  • Healthcare & Dental: Company Covers 50%
  • Flexible Paid Time Off (Flex PTO)
  • And More


 

Bring Your Authentic Self to Telnyx


Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 



We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 



You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?


Source: https://boards.greenhouse.io/telnyx54/jobs/5645111003
View More Show Me The Details
Jul 20, 2023
Senior Software Engineer, BE, Product Infrastructure -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

The Product Infrastructure team focuses on performance, monitoring, stability, and security of Dialpad’s Talk, Contact Center, and Sell products. Through design and implementing tools and processes across our cloud infrastructure and Dialpad product backend, this backend product engineering team is key to creating a stable, secure and performant experience for a large volume of concurrent users. Whether reducing the time to ring, or bolstering our most utilized APIs, the Product Infrastructure team works with other engineering peers on application uptime to ensure that calling and messaging works smoothly for our users all the time. 

Your role

As a Senior Software Engineer, you’ll own the Product Infrastructure roadmap to build / support / maintain common infrastructure supporting the whole Product Eng Org (100+ Engineers). Your impactful work helps improve: Dialpad’s customer experience, and reduce infrastructure costs, Security, and Scalability.

This position reports to our Product Infrastructure Engineering Manager and has the opportunity to be based in our Buenos Aires, Argentina office.

Responsibilities

  • Architect large features
  • Write clean code with good automated test coverage
  • Ensure all code meets performance and scalability needs
  • Build a well designed, long term solution that saves everyone time and creates a smooth experience for our users.

Skills you'll bring

  • Bachelor's degree in computer science or equivalent.
  • Extensive Backend programming experience. 
  • Experience with building / supporting large scale distributed systems. 
  • Nice to have:
    • Experience working with security and privacy features of infrastructure and product backends.
    • Work with authentication and authorization components.
    • Elastic Search
    • Terraform

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
    • Dataflow
  • Elastic Search
  • Python
  • Monitoring: Datadog, Grafana

Frontend

  • VueJS (single page application)
  • Electron

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6820925002
View More Show Me The Details
Jul 19, 2023
Lead Product Designer -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Hello from Dialpad!
As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $2.2 billion valuation and over $500 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Design @ Dialpad

Our company mission is to make communications easy, frictionless, unified, and intelligent and our Product Design team delivers on that mission, working cross-functionally with Product, Engineering, Marketing, Sales and Service to understand customer needs aligned with the whitespace in the market. We leverage data and research, Design Thinking, iterative testing and Lean UX to frame customer problems and define solutions that no other competitor is offering in the CCaaS and UCaaS spaces. Not only do we stand out because of our proprietary artificial intelligence engine, but we also happen to have a user experience that is recognized time and again by our customers as they move over from competitive offerings. Now is a fantastic time to be part of our team, as we enter the next phase of building an even more robust offering for our largest clients in need of a product that supports their every need in call centers, sales functions, and communications across their organization.

Design has been a core value in our company’s DNA from the beginning, and as we’ve grown we continue to focus on becoming the best design-centric communication platform today. This means you don’t need to justify the importance of Design. As a team member, you’ll be able to be yourself, feel valued, supported, learn, and grow continuously.

About this role 

We are looking for a Lead Product Designer to help us build a cutting-edge integration, app marketplace, and developer platform experience. We already have many existing integrations and app partners, but we’re looking to expand and make it easy for anyone to use voice, video, or messaging services. Today, we have amazing and unique capabilities, but we need you to help us take it to the next level. You’ll partner with designers across our product suites to bring the Dialpad difference to our customers where they’re at.

As a Lead Product Designer, you will:

Foster a culture of innovation
Be a thought leader within the organization, facilitating workshops, driving alignment between many teams,  and pushing the boundaries of how our customers can interact and utilize Dialpad.

Shape Dialpad through the eyes of our customers
Conduct user research and competitive benchmarking, leveraging findings to define mental models which determine where we can strengthen our offering to solve real customer pain. 

Create truly end-to-end experiences
Working with our customer success, sales, marketing, and product teams, you will craft end-to-end experiences inside and outside Dialpad that form differentiated new product offerings and features. You will design  workflows and detailed interactions to realize them, partnering with various teams to bring it fruition.

Design for delight and quality
Sketch, prototype and test ideas to quickly assess their viability and then sweat the details on interaction design, visual design and micro-interactions. Contribute to our Design System “Dialtone”.

What experience do I need?

  • Note: A portfolio is required with application of this role.

  • A strong design practitioner and team member with 8+ years of experience designing digital experiences.

  • Passion for connecting users where they’re at, bonus points for working with integrations previously.

  • Ability to lead cross-team and multi-phase projects through the entire product development process, from discovery to solution generation - wireframes to detailed UI - visual design to final launch. Bonus if you have experience implementing designs in HTML, CSS, and JS.

  • Experience driving vision and influencing your product or domain’s roadmap.

  • Passion for finding and solving customer pain points and making a superbly delightful, cohesive experience and a gravitation towards complex, ambiguous problems.

  • Experience with all facets of designing user experience: Design strategy, user research, information architecture, workflow creation, wireframes and interaction design, visual design, prototypes, and micro-interactions.

  • Experience working closely with stakeholders, facilitating workshops, gathering requirements, and defining project goals or milestones in a design-centered way.

  • Very strong communication and storytelling skills; can simply explain complex concepts and develop new ways of sharing design work and rationale to senior leadership and executives.

  • Excellent self-starter that can build trust and collaborate effectively with product managers, engineers, and designers.

  • Experience designing digital products and systems—not just websites. You have helped ship products.

  • Ability to iterate quickly through projects and regularly communicate progress.

  • Strong interaction design skills, deep UX method playbook, ability to make data-driven decisions, and the willingness to coach other designers to deliver a cohesive, polished product.

  • Saying “we” more than “I.”

  • Self-awareness and a growth mindset. 

  • A track record of thoughtful, impactful work you can show us.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6743350002
View More Show Me The Details
Jul 18, 2023
Paid Search Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Dialpad is looking for a Paid Search Specialist to join and become a key member of the Demand Generation Marketing  team. 

Your role

As a Paid Search Specialist, you will be responsible for working with the demand generation team to implement and analyze paid search campaigns and programs, reporting, analyzing, and providing recommendations that make significant impacts on the business. You will support the strategy and execution of a multi-million dollar paid search program, with the objective of driving revenue through online ecommerce purchases and generating sales pipeline all while continually finding ways to  improve spend efficiency for the business.

This position reports to our Director of Digital Marketing, and has the opportunity to be based in our Manila Office, with some overlap with the Eastern Time Zone between the hours of 9-5pm.

What you’ll do

  • Plan, implement, and analyze the performance of paid search campaigns, identify areas for improvement, notable trends, and opportunities for efficiencies
  • Perform campaign data analysis to understand the impact amp; ROI associated with each campaign to aid in the development of future strategies
  • Own day-to-day campaign management: budgeting, building and expanding of campaigns, ad copy writing, landing page testing, bid management, audience building, keyword management, etc.
  • Work with cross-functional teams on the day-to-day execution of analytics projects amp; initiatives
  • Generate reports, documentation, and insights as part of the analysis process
  • Leverage story-telling skills to deliver insights that are clear, concise, and actionable
  • Work with leadership to update forecasts, provide seasonality estimates, and report out on daily goals
  • Work with Creative and Web-development teams to create high performing on-brand copy, landing pages, and other necessary marketing materials
  • Attend weekly meetings and provide performance insight to various stakeholders and updates on initiatives
  • Work in tools such as Google Adwords, Google Analytics, Amplitude, Salesforce, Domo, Google Sheets, Linkedin. 

Skills you’ll bring

  • 2+ years of hands-on experience planning and executing large-scale SEM campaigns 
  • Deep understanding of Google and Bing’s bidding algorithms to meet budget and performance goals
  • Hybrid of B2B and consumer experience preferred
  • Master with Excel and Google Sheets to create and maintain dashboards and provide ad hoc analysis. Comfortable with sumifs ,countifs, vlookup, pivot tablets, etc.
  • Solid understanding of multiple digital channels and how they work together (SEM, SEO, CRO, Social, Display, etc.)
  • Ability to combine large amounts of disparate data sets into a single cohesive report
  • Track record of experience delivering against marketing targets
  • Ad tech product knowledge (Google Analytics, Adobe, Salesforce, etc)
  • Experience collaborating with larger marketing teams, business operations, international teams, product teams, sales teams, etc.
  • Ability to provide performance updates to both technical and non-technical audiences
  • Google Adwords/Bing Ads certification not required, but a plus
  • Team player with a sincere drive to discover and share insights to the larger team

Benefits

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6825216002
View More Show Me The Details
Jul 18, 2023
Sr. Product Manager, Contact Center -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sr. Product Manager CCaaS will work on our AI Contact Center offering to build the best AI powered Customer interaction solution on the market. .  In this role, you’ll combine innovation, interaction with customers, cross-functional collaboration with Design and Engineering to drive the roadmap, requirements and Go to Market of our CCaaS product offering.
Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product.  This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, Support to constantly improve the quality and disruptive innovation of our products. 

Your role

As a Sr Product Manager of CCaaS , you’ll own the roadmap, requirement gathering, prioritization, and execution of the CCaaS product features. You’ll work closely with the other CCaaS product manager to accelerate the CCaaS product portfolio, and with the Analytics product managers to make sure the new features are being reported on.  

This position reports to our Sr. Dir of product management for the CCaaS portfolio and has the opportunity to be based in our Buenos Aires office in Argentina . 

What you’ll do 

  • Own the roadmap for the CCaaS product in collaboration with the other CCaaS product
  • Work closely with Customers, Sales, Marketing, Analysts to research and capture the latest requirements for the CCaaS product
  • Write the requirements (PRD, Jira) to capture what engineering needs to deliver
  • Partner with Design to come up with the best possible design for the product.
  • Prioritize the requirements based on customer needs, and portfolio strategy
  • Partner with Engineering and QA to follow up on the implementation
  • Run the weekly standup with the Engineering team, re-prioritize as needed
  • Partner with QA to evaluate the product readiness
  • Partner with Customers (via Customer Success Managers) to bring products to Beta, and capture early adopter feedback
  • Partner with Product marketing to launch the product… [who will they partner with?]
  • Partner with Support to make sure the product can be successfully supported.

Skills you’ll bring  

  • Bachelor's degree in Engineering or equivalent practical experience.
  • 5+ years of Product Management experience. 
  • Experience in Contact Center business, or Telecommunications business (PBX, Carrier)
    • Could be in a Tech Support role
    • Could be in a Professional Services role
    • Could be in a Sales Engineer role
    • Product Management is a plus
  • Expertise in Enterprise Communication (UCaaS)
  • Expertise in software in a SaaS environment
    • B2B enterprise Software is a plus

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6530908002
View More Show Me The Details
Jul 18, 2023
Sr. Product Manager, Contact Center -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sr. Product Manager CCaaS will work on our AI Contact Center offering to build the best AI powered Customer interaction solution on the market. .  In this role, you’ll combine innovation, interaction with customers, cross-functional collaboration with Design and Engineering to drive the roadmap, requirements and Go to Market of our CCaaS product offering.
Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product.  This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, Support to constantly improve the quality and disruptive innovation of our products. 

Your role

As a Sr Product Manager of CCaaS , you’ll own the roadmap, requirement gathering, prioritization, and execution of the CCaaS product features. You’ll work closely with the other CCaaS product manager to accelerate the CCaaS product portfolio, and with the Analytics product managers to make sure the new features are being reported on.  

This position reports to our Sr. Dir of product management for the CCaaS portfolio and has the opportunity to be based in our Buenos Aires office in Argentina . 

What you’ll do 

  • Own the roadmap for the CCaaS product in collaboration with the other CCaaS product
  • Work closely with Customers, Sales, Marketing, Analysts to research and capture the latest requirements for the CCaaS product
  • Write the requirements (PRD, Jira) to capture what engineering needs to deliver
  • Partner with Design to come up with the best possible design for the product.
  • Prioritize the requirements based on customer needs, and portfolio strategy
  • Partner with Engineering and QA to follow up on the implementation
  • Run the weekly standup with the Engineering team, re-prioritize as needed
  • Partner with QA to evaluate the product readiness
  • Partner with Customers (via Customer Success Managers) to bring products to Beta, and capture early adopter feedback
  • Partner with Product marketing to launch the product… [who will they partner with?]
  • Partner with Support to make sure the product can be successfully supported.

Skills you’ll bring  

  • Bachelor's degree in Engineering or equivalent practical experience.
  • 5+ years of Product Management experience. 
  • Experience in Contact Center business, or Telecommunications business (PBX, Carrier)
    • Could be in a Tech Support role
    • Could be in a Professional Services role
    • Could be in a Sales Engineer role
    • Product Management is a plus
  • Expertise in Enterprise Communication (UCaaS)
  • Expertise in software in a SaaS environment
    • B2B enterprise Software is a plus

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6769685002
View More Show Me The Details
Jul 18, 2023
Account Manager, SMB - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

An Account Manager at Dialpad is responsible for providing best in class strategic account management across a portfolio of existing Dialpad customers. Serving as a consultant to the client, the AM will show the value of what's possible through the implementation of the Dialpad product suite. 

The AM will develop and execute on a sales strategy for their book of business. They will be responsible for meeting/exceeding sales and revenue goals and objectives, overall customer relationship management and customer satisfaction. The AM is ultimately responsible for making sure our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad. 

As a member of the Sales organization, the AM will carry a revenue quota and will report directly to the Director of Account Management.  

What you'll do as a SMB Account Manager 

  • Own the sales process from start to finish. You will work closely with Sales Managers and Sales Engineers to grow our existing customer base. 
  • Work leads and generates pipeline. 
  • Achieve or exceed quarterly revenue goals. 
  • Build talk tracks to align with specific client use cases
  • Develop a contract strategy within assigned accounts to maximize return 
  • Serve as a Dialpad expert and become a trusted advisor and resource for your customers 
  • Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad
  • Partner with Customer Success to drive adoption 
  • Cultivate relationships with our customers to gain insight into customer strategy and expansion plans

Skills you'll bring

  • 1-3 years of sales experience in an ever-changing environment
  • Proven success in meeting and exceeding revenue targets 
  • Passionate about providing a top notch, best in class customer experience
  • Strong presentation, meeting facilitation, and written communication skills
  • Comfortable analyzing and understanding data 
  • Excellent time management skills with the ability to track numerous details
  • Willingness to travel to customer locations or events as needed
  • Preferred expertise in SaaS sales
  • Desire to work in a fast paced startup environment where your input is desired to help craft our offerings and how we interact with clients
  • Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
  • Ability to communicate, present and influence key stakeholders

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.



Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6737523002
View More Show Me The Details
Jul 18, 2023
Head of Sales Development - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sales Development team will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine prospecting, lead qualification and industry research to create qualified sales opportunities for your Account Executives. 

Dialpad’s Sales Development Representative team develops relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works closely with Account Executives and has the opportunity for close mentorship and professional development.

Your Role

As our Head of Sales Development, you will partner closely with demand gen marketing and sales to drive inbound and outbound pipeline generation. Deliverables take the form of increasing the pipeline, sales velocity, and revenue via closed won business, growing team size through hiring and promotion, recommendations on structure, segmentation and coverage, business planning, investment prioritization, productivity improvement.

You’ll forecast, track business performance, analyze  trends, and formulate a meaningful and actionable recommendations. Through your leaders and directly with sales development reps, you’ll actively coach, mentor, and help develop individual contributors in the career path.  Setting the standard for global performance, you’ll hold the team accountable to deliverable key metric

Reporting directly to our SVP of Commercial Sales, this experienced leader will have the ability to creatively motivate our team using data and insights

 

Responsibilities

  • Recruit, mentor, and lead a team of leaders managing high performing SDR/BDR/CDR to uncover new business opportunities
  • Oversee pipeline creation, pipeline management, sales process
  • Create, experiment and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience
  • Coach and develop your team to develop future leaders for the organization
  • Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes
  • Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products
  • Set and meet key performance indicators and objectives and key results with the sales leadership team
  • Develop and maintain SDR best practices, pitches, and objection handling
  • Hold SDR teams accountable for deliverable key metrics
  • Achieve and consistently exceed monthly and quarterly SDR team goals
  • Provide leadership, development, and training for our SDR team to hit and exceed monthly goals and achieve other defined objectives
    • Work as a strategic partner to the marketing and sales organization to optimize the sales funnel and help to develop demand generation campaigns/content
    • Evaluate current sales tech stack to manage the sales process and set standards for performance
    • Accurately forecast the sales development pipeline and proactively flag risk
    • Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team

Skills you’ll bring

  • BA/BS degree or equivalent practical experience.
  • 8+ years sales experience, preferably in the B2B SaaS space
  • 5+ years people management experience
  • Ability to work independently, prioritize effectively and balance multiple, disparate work streams
  • Excellent analytical and problem solving skills
  • Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6804274002
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Jul 18, 2023
Senior Software Engineer, Elixir (Fully Remote) - Brazil
Telnyx - Brazil


About Telnyx


Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a

private, global, multi-cloud IP network

, to bringing

hyperlocal edge

technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.



We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.



Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.


About you

We’re looking for people with a strong background or interest in building successful products or systems; you’re comfortable in dealing with lots of moving pieces; you have exquisite attention to detail; and you’re comfortable learning new technologies and systems.

 

The Opportunity

As a Senior Software Engineer at Telnyx, you will create and deploy groundbreaking applications.Projects often start with a kickstart question and our Engineers lead the way in developing a solution, from high-level system design and prototyping to application development and data integration. As a Telnyx software engineer, you leverage everything around you: Telnyx products, open source technologies, and anything you and your team can build to drive real impact.

 

You work with users around the globe, where you help our customers by solving their communications challenges. Each mission presents different challenges, from the regulatory environment to the nature of the data to the user population. You will work to accommodate all aspects of an environment to drive real technical outcomes.

You Will:

  • Design, build, and maintain APIs, services

  • Work with engineers across the company to build new features at large-scale.

  • Improve engineering standards, tooling, and processes.

  • Identify, optimize and resolve issues related to latency, scalability, and performance of core products.

What We're Looking For

  • Have 5+ years of professional software development experience with Elixir programming language.

  • Have deep knowledge of microservice architecture patterns and anti-patterns.

  • Understand the challenges inherent in concurrent and distributed programming.

  • Experience working with Docker.

Bonus Points For

  • You take a thoughtful approach to decision making, knowing when to move fast and when to long-term optimize.

  • You want to work in a fast-paced, product-driven environment.

  • SIP and other VoIP related protocols and technologies like RTP, WebRTC, ICE, STUN, TURN

  • Consul, Kubernetes, Jenkins, Ansible, Grafana, Graylog, Prometheus

  • You keep up to date with the latest technologies and patterns, and enjoy sharing what you’ve learned.

 

Compensation:

Base salary is based on location and level. Below is an idea what the salary band is for someone located in Sao Paulo, Brazil

Mid Level: US$43,204.00 to US$57,880.00 USD

Senior: US$52,299.00 to US$80,350.00 USD

#LI-KG1
#LI-REMOTE


Bring Your Authentic Self to Telnyx


Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 



We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 



You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?


Source: https://boards.greenhouse.io/telnyx54/jobs/5680989003
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Jul 18, 2023
Technical Account Manager, Bilingual – English and Spanish -
Centrical -

Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success. Using actionable KPIs, deep gamification, personalized microlearning, collaboration tools, and augmented coaching, Centrical puts the employee at the center of business success. With Centrical, employees succeed and grow, and businesses perform their best. Founded in 2013, Centrical serves a diverse client base comprised predominantly of global fortune 500 companies. Our platform is deployed worldwide and used by hundreds of thousands of employees. At Centrical, our people are driven by innovation and passionate about unlocking employee potential. Through a culture that’s encouraging, collaborative, and inclusive, we provide daily opportunities to excel. Centrical operates globally with offices in New York, London and Israel

 Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities:  
  • Principal technical advisor and advocate for portfolio of 8-10 Enterprise accounts across implementation, integration, and long-term technical continuity, helping customers to enable their organization’s digital adoption with Centrical
  • Ownership of customer technical implementation and administrator training on the platform
  • As an integral part of the Customer Success team, establish a deep knowledge of their business, organization, and data to help empower them to realize the full value of the Centrical platform
  • Product expert and escalation point for internal delivery teams and customers to manage and facilitate a resolution for technical incidents and issues
  • Actively update customers on the technical evolution of the product, platform and security
  • Collaborate with Customer Success Manager, Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs
  • Support monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement

 

 Requirements: 
  • 3-5+ years of Technical Account Manager experience leading the technical implementations and support for a large portfolio of Fortune 1000 clients at a software company [SaaS model] or management consultancy [Bain, Deloitte, McKinsey].
  • Deep quantitative and database analysis skills, with proven business insight and judgment.
  • Excellent time management and both written and oral communication skills
  • Proactive problem solver with high attention to detail and strong sense of personal accountability
  • Ability to rapidly develop and deliver creative business solutions for complex business problems
  • Experience implementing and supporting SaaS platform solutions is preferred
  • Experience with IT product development and support standards and network communication protocols is preferred
  • Experience using a variety of customer and commercial management tools and technologies to support customer engagement and data management (e.g. Salesforce, Excel, Jira, ZenDesk, Google Apps, BI tools, SQL queries, REST APIs). SQL experience key
  • Able to excel in a rapidly changing, hyper-growth, Start Up environment, as an entrepreneurial, self-starter and highly collaborative team member
  • Thrives working within a globally dispersed, multilingual team
  • Ability and willingness to travel from time to time
  • High Level of English and Spanish
  • BA or BS required.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Centrical does not accept unsolicited headhunter and agency resumes. Centrical will not pay fees to any third-party agency or company that does not have a signed agreement with Centrical.

To apply please send your CV to jobs@centrical.com

 

Source: https://centrical.com/job/technical-account-manager-1/
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Jul 17, 2023
Senior Software Engineer, BE, Product Infrasctructure -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

The Product Infrastructure team focuses on performance, monitoring, stability, and security of Dialpad’s Talk, Contact Center, and Sell products. Through design and implementing tools and processes across our cloud infrastructure and Dialpad product backend, this backend product engineering team is key to creating a stable, secure and performant experience for a large volume of concurrent users. Whether reducing the time to ring, or bolstering our most utilized APIs, the Product Infrastructure team works with other engineering peers on application uptime to ensure that calling and messaging works smoothly for our users all the time. 

Your role

As a Senior Software Engineer, you’ll own the Product Infrastructure roadmap to build / support / maintain common infrastructure supporting the whole Product Eng Org (100+ Engineers). Your impactful work helps improve: Dialpad’s customer experience, and reduce infrastructure costs, Security, and Scalability.

This position reports to our Product Infrastructure Engineering Manager and has the opportunity to be based in our Buenos Aires, Argentina office.

Responsibilities

  • Architect large features
  • Write clean code with good automated test coverage
  • Ensure all code meets performance and scalability needs
  • Build a well designed, long term solution that saves everyone time and creates a smooth experience for our users.

Skills you'll bring

  • Bachelor's degree in computer science or equivalent.
  • Extensive Backend programming experience. 
  • Experience with building / supporting large scale distributed systems. 
  • Nice to have:
    • Experience working with security and privacy features of infrastructure and product backends.
    • Work with authentication and authorization components.
    • Elastic Search
    • Terraform

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
    • Dataflow
  • Elastic Search
  • Python
  • Monitoring: Datadog, Grafana

Frontend

  • VueJS (single page application)
  • Electron

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6820925002
View More Show Me The Details
Jul 17, 2023
Senior Software Engineer, BE, Telephony -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
Dialpad’s Telephony team owns the real-time media platform upon which our business communications are built. The team provides a backend API for reliable audio/video calling, text messaging, phone number management, spam detection, emergency calls, and more. We also develop the common cloud microservice infrastructure for the company. This includes services like cache, datastore, and text search as well as all the tools needed to deploy microservices across both public clouds as well as our own data centers.

Your role
Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup with lots of autonomy. We need leaders who are passionate about the efficiency, security, and stability of a service that is critical to the day-to-day operations of millions of users. We need pioneers who drive better ways to work together and set up Dialpad for our next 10 years of growth. 

 What you’ll do [i,e., Responsibilities]
Build the latest and greatest cutting edge communication technology including video calls and messaging.Write, test, and deploy code into a fabric of containerized real-time micro services. Manage your time and drive the technical roadmap for your feature areas.Improve our shared engineering standards and processes.Learn from and teach other great engineers.Architect systems that scale well both vertically and horizontally.Monitor and tune services to handle ever-growing traffic with 100% availability!

Skills you’ll bring [i,e., Qualifications]

  • Bachelor's degree in Software Engineering  or equivalent practical experience.
  • 4+ years of software development experience. 
  • Experience in Python, C/C++, Kubernetes (k8s), AWS/GCP, REST, NoSQL, SIP, WebRTC
  • Expertise in at least one of the above languages.

Dialpad benefits and perks

Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates in addition to stock options because each Dialer participates in our success.

Continuing Education
Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6305287002
View More Show Me The Details
Jul 17, 2023
Senior GTM Strategy Analyst - Vancouver
Dialpad - Vancouver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team 

Instrumental in the success, effectiveness and scalability of our Dialpad Sales Organization, our operations teams are critical to the employees and customers of Dialpad.  The Sales Operations organization is responsible for delivering the absolute highest levels of support and visibility to our Sales teams to ensure we are delivering on industry-leading efficiency across the Sales org. Using your problem-solving skills, technical aptitude with reporting tools, and cross-functional relationships, this role will aim to support and assist our internal teams to drive success and efficiencies for the sales teams.

Your role 

As a member of the Sales Operations team, you will focus on providing reporting, insights/analysis and process support for our Sales teams. You will respond to and work on internal questions and requests regarding data accuracy, reporting needs, best data practices and other ad-hoc requests. This is a team that requires quick and accurate responses with a high level of attention to detail. 

What you’ll do 

  • Work effectively with internal support departments to develop effective sales strategies

  • Generate ad-hoc reports and dashboards 

  • Work cross functionally to develop new reporting and automate processes

  • Prepare QBR and presentations to support sales

  • Support the annual sales planning process 

  • Manage Territory and Quota-Setting throughout the year 

  • Assist in weekly sales call facilitation

  • Implement new technologies as needed to support the sales teams

  • Respond to internal inquiries via email ticketing system, phone and chat

  • Validate data in our systems is up to date and accurate

Skills you’ll bring

  • Minimum 5+ years’ experience working in an operations role

  • Experience working in successful customer-centric hyper-growth companies

  • Salesforce experience required

  • Experience with a BI Tool (DOMO, Microsoft PowerBI, Tableau, etc.)

  • Attention to detail and experience working with large complex datasets

  • Superior written and verbal communication skills, analytical skills, and ability to follow detailed processes

  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately

  • Strong business acumen to ensure we are asking the right questions from the requestor in order to deliver on reporting or analysis that adds value

  • Ability to work cross departmentally

Who you are 

  • Able to work 9am - 5pm Western, Central or Eastern Time

  • Positive team player who embraces a team-first attitude and contributes to overall team success

  • Willing to learn and take on new challenges each day

  • Able to adapt quickly to an ever-changing environment

  • Goal oriented and motivated to meet and exceed established KPI’s

  • Excited to work with data and find ways to improve our current processes

  • Able to establish rapport and gain situational awareness quickly within our cross functional teams

  • Experience with SaaS providers an asset 

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6841134002
View More Show Me The Details
Jul 17, 2023
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