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Part-Time Call Center Agent - Renton
Convergent - Renton

Description



Build Your Future; Come join our thriving team!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

 Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Part-Time Afternoon Schedule (depending upon availability):
Monday – Friday: 3pm – 7pm
Saturday:6am – 3pm

Part-Time Morning Schedule (depending upon availability):
Monday - Saturday:
 
6am - 10am; 7am - 11am; 8am - 12pm


Average of 25 hours per week.



Responsibilities:
Agents are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:
  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

 Qualifications:
  • Must be 18 or older to apply
  • High School diploma or equivalent
  • Type at least 25WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

 Physical Requirements:
  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person

 
IND123

Source: http://jobs.jobvite.com/convergent/job/on9V8fwj
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Nov 26, 2018
Director of Strategy - Santa Monica
CallFire - Santa Monica

About us:

A Santa Monica-based tech company, EZ Texting's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to any organization's success. Located in the heart of Santa Monica, we've created a unique work-space that the Los Angeles Business Journal has named one of the Top 100 places to work in LA -  for the last four years running.  Come find out why.

Overall responsibilities:

This is a highly visible role, reporting directly to the Co-Founder & Chief Growth Officer of the company and working closely with the rest of the executive team. This role is a data-driven person�s dream, with billions of data points to analyze and derive strategic recommendations from. This person will be driving actionable and tangible recommendations on:
- The company�s investment in data and analytics projects
- Internal operational improvements
- How the company can leverage its data to provide something no one else in the market does.

Responsibilities:

  • Build internal (big) data products that provide step functions in understanding for analysts, executives, and strategic decision makers.

  • Apply expertise in quantitative analysis, data mining, and the presentation of client data to see beyond the numbers and understand how business users interact with their products and services.

  • Work closely across functional teams to generate actionable business insights

  • Influence key stakeholders to implement process improvements and strategic changes and track their performance

  • Help key stakeholders understand predictive trends that they need to focus on vs. noise that they can deprioritize

  • Partner with Product, Sales, Finance and the Executive team to solve problems at scale and identify trends and opportunities for the company.

  • Define new reporting that leads to lasting business improvements

Required Skills:

  • Have a strong management consulting background (2 to 5 years of experience)

  • Ability to communicate the results of analyses with product and leadership teams ?

  • Influential in identifying and addressing business improvements ?and can structure frameworks and kick off an action plan

  • Experience leading and building a team

  • Understanding of statistics (e.g., hypothesis testing, regressions)?

  • High EQ?

  • Familiarity with SQL

  • Understanding of R or other modeling language

  • Experience creating data models with Hadoop and Hive

  • Experience with Google Analytics

  • Strong Knowledge of SaaS preferred

Benefits:
  • Quarterly bonus, profit sharing, and incentives dependent on performance
  • Fully paid medical, vision, dental and life insurance
  • 401(k) Plan
  • Paid vacation
  • And many more additional perks�


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=913622&&&nohd#job
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Nov 20, 2018
Product Data Analyst - Pasadena
CallFire - Pasadena

About us:

A Santa Monica-based tech company, EZ Texting's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to any organization's success. Located in the heart of Santa Monica, we've created a unique work-space that the Los Angeles Business Journal has named one of the Top 100 places to work in LA -  for the last four years running.  Come find out why.

EZ Texting is looking for a talented and passionate Product Data Analyst to join our Business Intelligence Team. 

The Analyst will be responsible for providing multiple types of analyses in support of product development activity.  The Analyst will focus on user behavior and partner with the Product Team, UI Designers and Data Scientists/Engineers to analyze our users (behavioral, quantitative, qualitative, demographics, use case, etc.) to measure results, identify problems, surface opportunities, provide insights, inform decisions and support recommendations.  The ideal candidate will thrive in a fast-paced, highly versatile work environment that values team-based product development to solve business problems and scale for growth. 

Required Skills: 
  • Analyze data to drive product decisions (creation, measurement and analysis of product KPIs)
  • Create KPIs & dashboards to measure performance and efficacy of existing product features and effectiveness of changes
  • Analyze A/B tests and test user hypothesis (including statistical significance)
  • Attention to detail with ability to manage multiple tasks/priorities while working in a fast-paced environment with limited supervision
  • Highly proficient with SQL, advanced Excel and analytical skills required
  • Quantitative analysis and critical thinking skills
  • Excellent verbal, written communication and presentation skills (with a focus on quality)
  • Experience with A/B testing tools is a plus (Google Analytics, VWO, Fullstory, Pendo)

Qualifications:
  • BS/MS in Computer Science, Statistics, Engineering or related field from an accredited college or university, or the equivalent combination of education and experience
  • Minimum of 3 years of relevant Data Analysis or Product experience
  • Knowledge of Google Analytics and A/B testing frameworks
  • Experience with Pendo & Domo is a plus
  • Experience working in an Agile environment


Benefits:
  • Fully paid medical (medical, dental, vision) benefits, 50% for families
  • 401 (k) plan
  • Unlimited sick leave
  • Stock options
  • Paid vacation
  • Dog friendly office
  • General awesomeness


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=913639&&&nohd#job
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Nov 19, 2018
Sales Data Analyst - Santa Monica
CallFire - Santa Monica

EZ Texting's Sales Data Analyst position is a great opportunity for a professional analyst with a strong analytically driven background. The Sales Data Analyst will be responsible for preparing data and strategically analyzing the EZ Texting sales data. This position requires complex analysis skills and will be primarily responsible for reporting on sales performance. The individual will need to strategically understand and report from an abundance of data from multiple systems.

Reporting Relationship: The Sales Data Analyst reports to the Chief Data Scientist and the Chief Revenue Officer
  • 5+ years experience in an analyst or data science role at a technology based company.
  • Strong business analysis skills � Work mentality should be driven from a strong understanding of the business first.
  • Strong communication skills - Be able to take complex concepts and boil down into simple easy to understand analysis that includes recommendations.
  • Strong SQL knowledge � Must have ability to query and create data marts, create procedures and write high performance joins.
  • Expert Excel skills � Experience with data modeling and excel graphing skills
  • Project management skills - be able to manage and prioritize effectively between weekly and monthly analysis reporting and quick ad-hoc analysis
  • Problem solving skills - Critical thinking is required in almost every project. Being able to see a clear path to analysis is key to success
  • Creative thinking - Be able to think about potential relationships between data and the business operations. Be able to connect the dots for stakeholders.
  • PowerPoint Presentation experience
  • Strong drive and self-motivated work ethic
  • Strong integrity and ability to stay unbiased in analysis
  • Understanding of sales processes and experience with sales metrics
  • Experience analyzing online web traffic (google analytics or similar) is a plus
  • Experience with Domo a plus

Job duties:
  • Take the lead position on creating and analyzing data reports, on sales team activity.
  • Responsible for daily reporting of sales and marketing KPIs.
  • Analyze reports and trends and provide recommendations on a weekly monthly and quarterly basis
  • Create new views of data to consistently improve company understanding of trends and revenue.
  • Provide support for additional Ad-hoc analysis as needed for company initiatives.
  • Lead or participate in projects designated by the Chief Data scientist, CRO, or Director of BI.
  • Projects will include collaboration with multiple departments.


Benefits:
  • Fully paid medical (medical, dental, vision) benefits, 50% for families
  • 401 (k) plan
  • Unlimited sick leave
  • Stock options
  • Paid vacation
  • Dog friendly office
  • General awesomeness


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=913634&&&nohd#job
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Nov 19, 2018
Sales Data Analyst - Santa Monica
CallFire - Santa Monica

EZ Texting's Sr. Data Analyst position is a great opportunity for a professional analyst with a strong analytically driven background. The Sr. Data Analyst will be responsible for preparing data and strategically analyzing the EZ Texting sales data. This position requires complex analysis skills and will be primarily responsible for reporting on sales performance. The individual will need to strategically understand and report from an abundance of data from multiple systems.

Reporting Relationship: The Sr. Data Analyst reports to the Chief Data Scientist and the Chief Revenue Officer
  • 5+ years experience in an analyst or data science role at a technology based company.
  • Strong business analysis skills � Work mentality should be driven from a strong understanding of the business first.
  • Strong communication skills - Be able to take complex concepts and boil down into simple easy to understand analysis that includes recommendations.
  • Strong SQL knowledge � Must have ability to query and create data marts, create procedures and write high performance joins.
  • Expert Excel skills � Experience with data modeling and excel graphing skills
  • Project management skills - be able to manage and prioritize effectively between weekly and monthly analysis reporting and quick ad-hoc analysis
  • Problem solving skills - Critical thinking is required in almost every project. Being able to see a clear path to analysis is key to success
  • Creative thinking - Be able to think about potential relationships between data and the business operations. Be able to connect the dots for stakeholders.
  • PowerPoint Presentation experience
  • Strong drive and self-motivated work ethic
  • Strong integrity and ability to stay unbiased in analysis
  • Understanding of sales processes and experience with sales metrics
  • Experience analyzing online web traffic (google analytics or similar) is a plus
  • Experience with Domo a plus

Job duties:
  • Take the lead position on creating and analyzing data reports, on sales team activity.
  • Responsible for daily reporting of sales and marketing KPIs.
  • Analyze reports and trends and provide recommendations on a weekly monthly and quarterly basis
  • Create new views of data to consistently improve company understanding of trends and revenue.
  • Provide support for additional Ad-hoc analysis as needed for company initiatives.
  • Lead or participate in projects designated by the Chief Data scientist, CRO, or Director of BI.
  • Projects will include collaboration with multiple departments.


Benefits:
  • Fully paid medical (medical, dental, vision) benefits, 50% for families
  • 401 (k) plan
  • Unlimited sick leave
  • Stock options
  • Paid vacation
  • Dog friendly office
  • General awesomeness


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=803413&&&nohd#job
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Nov 19, 2018
Sr. Data Analyst - Santa Monica
CallFire - Santa Monica

EZ Texting's Sr. Data Analyst position is a great opportunity for a professional analyst with a strong analytically driven background. The Sr. Data Analyst will be responsible for preparing data and strategically analyzing the EZ Texting business and sales data. This position requires complex analysis skills and will be primarily responsible for reporting on sales performance. The individual will need to strategically understand and report from an abundance of data from multiple systems.

Reporting Relationship: The Sr. Data Analyst reports to the Chief Data Scientist and the Chief Revenue Officer
  • 5+ years experience in an analyst or data science role at a technology based company.
  • Strong business analysis skills � Work mentality should be driven from a strong understanding of the business first.
  • Strong communication skills - Be able to take complex concepts and boil down into simple easy to understand analysis that includes recommendations.
  • Strong SQL knowledge � Must have ability to query and create data marts, create procedures and write high performance joins.
  • Expert Excel skills � Experience with data modeling and excel graphing skills
  • Project management skills - be able to manage and prioritize effectively between weekly and monthly analysis reporting and quick ad-hoc analysis
  • Problem solving skills - Critical thinking is required in almost every project. Being able to see a clear path to analysis is key to success
  • Creative thinking - Be able to think about potential relationships between data and the business operations. Be able to connect the dots for stakeholders.
  • PowerPoint Presentation experience
  • Strong drive and self-motivated work ethic
  • Strong integrity and ability to stay unbiased in analysis
  • Understanding of sales processes and experience with sales metrics is a big plus.
  • Experience analyzing online web traffic (google analytics or similar) is a plus
  • Experience with Domo a plus

Job duties:
  • Take the lead position on creating and analyzing data reports, on sales team activity.
  • Responsible for daily reporting of sales and marketing KPIs.
  • Analyze reports and trends and provide recommendations on a weekly monthly and quarterly basis
  • Create new views of data to consistently improve company understanding of trends and revenue.
  • Provide support for additional Ad-hoc analysis as needed for company initiatives.
  • Lead or participate in projects designated by the Chief Data scientist, CRO, or Director of BI.
  • Projects will include collaboration with multiple departments.


Benefits:
  • Fully paid medical (medical, dental, vision) benefits, 50% for families
  • 401 (k) plan
  • Unlimited sick leave
  • Stock options
  • Paid vacation
  • Dog friendly office
  • General awesomeness


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=803413&&&nohd#job
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Nov 15, 2018
Remote Medicare Biller -
Convergent -

Description


Convergent Revenue Cycle Management Inc.          

Medicare Biller (Remote)

Full Time Position

Reporting to Gainesville, VA Location

This is an ideal opportunity for a healthcare professional looking for remote work as the successful candidate can work anywhere in the country and report to our Gainesville, VA office.

Convergent employs a dedicated team of expert Healthcare Attorneys, Account Specialists and Clinicians who navigate the entanglements of the legal system to increase reimbursement rates for our client hospitals all over the country. Our main goal is to assist hospital systems to strengthen their financial and clinical performance.  We are also a leading provider of denial management, Workers' Compensation claims resolution, and appeals solutions. 

Duties
  • Transmit Medicare claims via DDE/FISS with goal of zero errors.
  • Resolve any Medicare discrepancies/rejections in a timely manner.
  • Submit appeals on denied claims based on client criteria.
  • Update any coding items in accord w/medical documentation, if required.
  • Familiar billing Medicare as primary and secondary payer.
  • Familiar with MVA & WC Claims in accord w/Medicare Guidelines.
  • Submit RAC on a case-by-case as directed by client contact.
  • Report trending of rebills or delays to gain efficiencies in Medicare Billing.
  • Serve as backup in billing commercial claims, needed.
  • Perform other related duties as required

Requirements
  • Medicare Experience
  • Working knowledge of Commercial Insurance experience a plus
  • Experience working in Hospital Setting
  • Experience working in MS Office, DDE, FISS, EPIC, ePremis
  • Excellent verbal and written communication skills; ability to speak clearly and convey complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others.
  • Team Player - works well as a member of a group


The above statements are intended to describe the general nature and level of work performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and requirements. 

Convergent is an Equal Opportunity Employer (EOE). Any employment offers are contingent upon successfully passing a Criminal Background Check and/or Drug Screen. 

 

 

 

Source: http://jobs.jobvite.com/convergent/job/oN6P8fwA
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Nov 7, 2018
Internal Lockbox Scanner/Payment Processor - Renton
Convergent - Renton

Description



Come join our thriving team! Build Your Future Here!

Full-time with Benefits package available;
401K, Health, Vision, Dental!


Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven
 
TEAM MEMBERS
 
for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Internal Lockbox Scanner/Payment Processor

Summary

The Internal Lockbox Scanner/Payment Processor’s primary function is to ensure accurate daily posting and deposit of all physical payments received by Convergent and/or ACT per specified client rules utilizing an automated check scanning system. This role is also responsible for running various processes, generating exception reports that must be reviewed and completed and daily reconciliation of payment batches and deposits to multiple trust accounts.

Description


Work Schedule: Must be able to work flexible hours with the pressure of prearranged deadlines and strictly monitored deadlines.

The ideal candidate for this position will have the skills and experience necessary to:
  • Process all payments received from customers in the mail both manually and via automated scanning system
  • Manually maintain accurate logs on specific information required by the department
  • Meet predetermined accuracy standards for the department
  • May be responsible for tracking and monitoring reports
  • Follow established procedures
  • Perform manual functions related to the check scanning process
  • Notify leadership of problems or issues which could cause delay in items being processed
  • Process all exceptions as instructed
  • Performs other duties as assigned, specific activities may change based on business needs
  • Work in a secure lockbox type environment with secure restricted access. 
Qualifications
  • Requires High School diploma or equivalent
  • Acute attention to detail
  • Exceptional organization skills a must
  • Advanced knowledge of 10 key, data entry and balancing principles
  • Handwriting must be legible, especially figures
  • Requires 2+ years data entry, balancing, item processing or other related experience
  • Must have ability to work independently and be self-motivated
  • Requires knowledge of various types of computer software, including spreadsheets and word processing programs
  • Latitude experience preferred
  • Requires a high level of accuracy and the ability to perform well under pressure and meet critical deadlines
  • Strong communication skills

Availability:
  • Standard work days for the Payment Processing Department are Monday through Friday. The Payment Processing Department is also responsible for monthly closes which requires additional weekend and evening work hours.
  • Payment Processors are restricted from taking time off the last five days of the month due to the various client close schedules and volume of work.
  • On the last day of the month, all processors are required to remain at work until all month end duties have been completed.

 

Source: http://jobs.jobvite.com/convergent/job/oB6P8fwo
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Nov 7, 2018
Data/ Strategic Analyst -
Convergent -

Description



Come join our thriving team!
 
Build Your Future Here!
Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

Open to work out of the following office locations:
  • Renton, WA
  • Phoenix, AZ
  • Houston, TX


Job Duties:
 
Responsible for creating, supporting and analyzing multiple metrics to determine baseline and test levels to evaluate the performance of strategies, employees, vendors and products.  Develop recommendations and new strategies based upon the analytic results.  Work with a team to support a Data Warehouse and its reporting system by validating report output, creating additional metrics and communicating complex information to Operational personnel in an understandable and compelling manner.

Qualifications:  
  • Proficient in SQL and at least one additional formal programming language
  • Python knowledge a plus
  • Proficient in MS Word, Excel, Visio and PowerPoint
  • Knowledge of statistics and strong familiarity of accounting terms and their meanings
  • Experience in data mining techniques with Dataiku knowledge a plus
  • Knowledge of Tableau a plus
  • Bachelor’s Degree in Computer Science, Mathematics, Statistics or similar subject matter
  • Advanced degree a plus
  • Minimum of (5) five years of collection industry experience with a minimum of (3) three of those years in a strategic or analytic role desired. Technical expertise can be substituted for collection industry experience

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

Convergent Outsourcing, Inc., is an Equal Opportunity Employer (EOE)
Any employment offers are contingent upon successfully passing a Criminal Background Check and/or Drug Screen.

Source: http://jobs.jobvite.com/convergent/job/oSmM8fwS
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Nov 2, 2018
Creative Director - Santa Monica
CallFire - Santa Monica

About us: 

A Santa Monica-based tech startup, CallFire's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in the heart of Santa Monica, we've created a unique workspace that the Los Angeles Business Journal has named one of the Top 100 places to work in LA - for the last three years running.  Come find out why!

Our office environment is highly collaborative, innovative, passionate and fun. You will grow here -- we value continuing education and professional growth. We often have a dog running around the office, so we hope you like animals. Also, we really like food - so we buy lunch for the office regularly, and have coffee, snacks and drinks all over the place. 

Summary:

The Creative Director serves as the principle creative lead and manages a team consisting of Graphic Designers and Web Developers to amplify the company�s global brand and vision.

The ideal candidate will showcase a proven design aesthetic, strong management skills, and thought leadership to maintain EZ Texting�s presence as the leader in text marketing software.

Responsibilities:
  •  Own the brand design and the look & feel of all assets created within the Marketing organization
  •  Communication of brand guidelines and adherence to standards across print, web and all company applications
  •  Ownership of company website, blog, emails and microsites including maintenance, optimization, and lead gen best practices
  •  Maintain global brand style and guidelines
  •  Be a strategic partner to the rest of the Marketing organization and the company to deliver high quality, brand-driven marketing assets
  •  Lead and mentor a creative team comprised of designers and web developers

 

Qualifications:
  •  5-7 years experience in a design role working in a recognized creative agency or a company�s marketing communications team. 
  •  Bachelor�s Degree or higher in Fine Arts, Graphic Design, or Digital Media Design. 
  •  Leadership skills; ability to coach and mentor individuals to generate successful creative projects. 
  •  A collaborative approach that fits with the company culture. 
  •  Demonstrated ability to lead discussions and overcome challenging situations with troubleshooting and project management skills and excellent communication skills.   
  •  Demonstrated ability to design for web and print. 
  •  Thorough knowledge of Adobe CC (Photoshop, Illustrator, InDesign), Microsoft Office, and Google Applications understanding both Mac/PC environment capabilities. 
  •  Must have strong understanding of best practices for mobile device with knowledge of current web trends. 
  •  Experience working with multiple departments� unique needs and balancing priorities without guidance. 
  •  Desire to work in an open, team-oriented environment with opportunity to create strategic campaigns with the Marketing team. 
  •  Eye for detail and passion for design, as well as interest in new and innovative technology within design. 
  •  Knowledge of HTML, CSS, Wordpress, Drupal, Email Automation tools and After Affects is a plus. 

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=901366&&&nohd#job
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Nov 2, 2018
Human Resources Assistant - Montgomery
Convergent - Montgomery

Description


Come join our thriving team! Build Your Future Here!

Full-time with Benefits package available;
401K, Health, Vision, Dental!


Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Overall Purpose:

The Human Resources Assistant (HRA) will be responsible for providing administrative support for the department, assisting with the employee relations, hiring, orientations and training and entering of a high volume of employment records into our HR database.

Duties & Responsibilities:

HRIS Systems:
  • Manage Employee Files via HRIS or Paper file
  • Add New Hires to HRIS System
  • Maintain/update HRIS as needed
  • Receives, scans, and saves employee documents to appropriate file
  • Inputs review dates in HRIS
  • Update information: change of address, dept. changes, terminations, promotions, etc.
  • Reset passwords as needed
  • Give access/terminate access to systems if needed
  • Keep track of all Requests in HRIS and Payroll system

HR Functions:
  • Represents the Company in a professional manner by following the Company’s standard policies and procedures
  • Greets and assists employees with HR-related questions
  • Answers calls for the HR Department
  • Processes paperwork of terminated employees and prepares separation paperwork
  • Is knowledgeable about our employee handbook
  • Maintains all forms for the HR department and satellite offices as assigned
  • Prepare employee badges and process replacement requests
  • Assists in planning, coordinating and executing employee appreciation and fundraising events
  • Process onboarding documentation for all new hires; generation of employee ID numbers, work assignments, entitlement policies, job titles, etc.
  • Assist with new hire orientations and all related paperwork including maintaining supply of handbooks and new hire packets; update originals as necessary; setup materials in training room
  • Obtains identification and completes I-9s through E-Verify
  • Responds to the state’s requests for unemployment information
  • Assist in responding to employment verifications
  • Mails, faxes and shreds confidential documents/records/reports
  • Follows Information Security Policy to ensure all information remains strictly confidential
  • Assist with terminations
  • Assist with Corrective Action Plan Discussion
  • Support social and employment engagement initiatives

Qualification /Requirements:
  • High school diploma or equivalent
  • Some college required and/or 3-5 years’ experience in Human Resources
  • 1 year experience in an office environment, HR department experience a plus
  • Able to maintain confidentiality
  • Experience with HRIS Systems
  • Strong written and oral communication skills
  • Strong interpersonal and analytical skills
  • Experience with Outlook, Microsoft Word, PowerPoint and Excel
  • Capable of interfacing professionally with employees to answer questions and provide information
  • Exceptional organizational skills including the ability to multi-task
  • Strong attention to detail

Physical Demands:
  • Regularly required to stand or sit, and move about the facility.
  • Required to use desktop computer including mouse to open, close programs and keyboard with accuracy.
  • Occasionally move items weighing up to 50 pounds
  • Occasional moving about inside the office to access file cabinets, office equipment, etc.


The above statements are intended to describe the general nature and level of work performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and requirements. 

Convergent is an Equal Opportunity Employer (EOE). Any employment offers are contingent upon successfully passing a Criminal Background Check and/or Drug Screen. 

PM18





 

Source: http://jobs.jobvite.com/convergent/job/oYRK8fwr
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Oct 30, 2018
Client Services Clerk - Renton
Convergent - Renton

Description


Come join our thriving team! Build Your Future Here!

Full-time with Benefits package available;
401K, Health, Vision, Dental!


Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.


Position Summary:
Responsible for processing all incoming and outgoing mail, scanning and filing in a timely manner as well as distributing interoffice mail and answering reception phones.

Duties, Responsibilities, and Expectations:
  1. Processing the incoming mail and outgoing mail.
  2. Properly noting and distributing consumer letters.
  3. Process automated consumer dispute verifications.
  4. Properly noting and responding to consumer emails received through website.
  5. Answering reception lines, including routing consumers or client phone calls to the proper employees.
  6. Scanning and distributing all incoming correspondence in a timely manner.

Qualifications:

Education & Experience:
High School diploma or equivalent is preferred.

Knowledge & Skills:
Ability to work well with others as wells as independently.
Previous experience with data entry is preferred.
Good written and verbal communication skills
Ability to type 45 wpm

The above statements are intended to describe the general nature and level of work performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and requirements. 

Convergent Outsourcing, Inc., is an Equal Opportunity Employer (EOE). Any employment offers are contingent upon successfully passing a Criminal Background Check and/or Drug Screen. 

 

 

Source: http://jobs.jobvite.com/convergent/job/oBFI8fwQ
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Oct 25, 2018
Client Manager - San Antonio
Convergent - San Antonio

Description



Come join our thriving team! Build Your Future; Unlimited Bonus Potential!Full-time with Benefits package available;
401K, Health, Vision, Dental!


Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven
 
TEAM MEMBERS
 
for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

SUMMARY: 
Manages and coordinates activities, initiatives, and financial operations 

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to business need.
  • Lead a team of 70+ agents and 3+ supervisors.
  • Create and implement strategy to ensure performance objectives are met.
  • Organize, direct, and monitor daily activities of agents and supervisors
  • Monitor and review individual and team performance.
  • Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required
  • Monitor and analyze productivity of agents; generate reports based on analysis.
  • Field questions from team and client contacts; recommend corrective services to address customer complaints.
  • Provide coaching and development feedback and provide leadership to all staff.
  • Ensure all client compliance requirements are met.
  • Monitor and ensure compliance with attendance, dress code, and all company policies.
  • Maintain contact with client as determined by management.
  • Monitor email and voice mail to ensure all communications are up to date and accurate.
  • Ensure all payroll deadlines are met.
  • Ensure daily and monthly performance results are tracked by agent and team.
  • Conduct monthly/annual performance reviews with direct reports
  • Administer performance improvement plans and disciplinary warnings as needed.
  • Train, motivate, develop and reward agents.
  • Responds to and works to resolve agent concerns in a timely manner
  • Prepare reports as needed.
  • Perform other duties as assigned by manager.
  • Possess working knowledge of utility industry regulated market credit/collections practices

Requirements:
  • Minimum of 1 year of supervisory or management experience
  • Thorough knowledge of Avaya
  • Proficient with Microsoft Excel and Word.
  • Calculate figures and amounts.
  • Analyze statistical requirements
  • Coordinate multiple tasks simultaneously.
  • Understand and respond to diverse population.
  • Manage by Walking Around (MBWA)


The above statements are intended to describe the general nature and level of work performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and requirements. 

Convergent Outsourcing, Inc., is an Equal Opportunity Employer (EOE). Any employment offers are contingent upon successfully passing a Criminal Background Check and/or Drug Screen. 

PM18

Source: http://jobs.jobvite.com/convergent/job/oeFI8fwt
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Oct 24, 2018
Team Member --- General Application - Atlanta
Convergent - Atlanta

Description


Thank you for your interest in Convergent Atlanta! To be considered for a future opportunity that may not be listed on our Career page quite yet, please apply here.

A member of our Recruiting team will review your application to identify what opportunity may best fit with your skill set, and will be in contact to discuss and share additional information.

We are always looking for dynamic, forward thinking individuals to add to our ever-growing business, and we greatly look forward to the opportunity to speak with you. If you would like more information on Convergent and our team members, please check out our Convergent Atlanta Facebook page for exciting updates!

 

Source: http://jobs.jobvite.com/convergent/job/o0K87fwJ
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Aug 2, 2018
Team Member --- General Application - Peoria
Convergent - Peoria

Description


Thank you for your interest in Convergent Peoria! To be considered for a future opportunity that may not be listed on our Career page quite yet, please apply here.

A member of our Recruiting team will review your application to identify what opportunity may best fit with your skill set, and will be in contact to discuss and share additional information.

We are always looking for dynamic, forward thinking individuals to add to our ever-growing business, and we greatly look forward to the opportunity to speak with you. If you would like more information on Convergent and our team members, please check out our Convergent Peoria Facebook page for exciting updates!

 

Source: http://jobs.jobvite.com/convergent/job/opX98fwn
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Aug 2, 2018
Customer Service and Inbound Sales Representative - Part Time (Remote) -
VIPdesk Connect -

Description


What does success look like to you? As an Inbound Sales and Customer Service Representative, success is more than reaching sales goals and earning commissions. Success is contributing to a team and company committed to elevating the customer experience. 

VIPdesk Connect is hiring sharp and enthusiastic go-getters to join our remote team. The part-time position—equal parts Sales and Customer Service—offers challenging and interesting work. We provide the training and tools; you provide the ambition. Bring your willingness to learn, ability to accept and integrate feedback, action to achieve results, and we will develop and nurture your sales talents. Let’s create success together.
  • Bonus and Commissions
    • Outstanding work deserves rewards. Top performers earn over $18/hr.
    • 95% of team earns weekly commissions.
  • Part-time Flexible scheduling
    • Perfect those seeking maximum flexibility in part-time employment.
    • Work/life balance letting you choose how to spend your time on personal and professional responsibilities.
    • It is all about providing more freedom and flexibility to work when you want.
  • Awesome Team
    • Being helpful is more than a core value, it’s what we do every day—for our customers, for each other.
  • Paid Training
    • Share your experiences and background in our interactive, instructor-led virtual classrooms. 
  • Recognition and Appreciation
    • Team-driven culture of peer recognition.
    • Contributions, assistance, and collaboration matter, so recognition matters. 


Who You Are


You are driven to exceed goals and eager to contribute to the team’s success. Your motivation is your greatest strength and the source of your success. More than your need to achieve, you view rejection as motivation. Pressure energizes you. You take initiative to solve your own problems first before seeking help from others. You don’t give up.

You embrace technology and have an aptitude for learning new systems. Your passion for the customer experience is matched with your commitment to learning and improving—every day. You have excellent communication skills with the ability to drive a conversation. 

What You Do 

As a Part-time Inbound Sales and Customer Service Representative, affectionally called Sales Brand Ambassadors, you handle inbound calls for our client HomeAdvisor, the nation’s largest online home improvement marketplace. Homeowners contact HomeAdvisor to find service professionals for their maintenance, repair, and improvement projects.

You are responsible for assisting customers by assessing their needs, scheduling appointments, and referring to pre-screened home-improvement contractors. You use upselling and cross-selling techniques to convert inquiries into referrals. When you meet and exceed your sales goals, we reward you with bonuses and incentives. 

Why People Love to Work Here

VIPdesk Connect is a leading work from home contact center provider servicing the world’s most prominent brands. We’re a dynamic, virtual environment focused on diversity, innovation, business results, and above all, delivering an amazing customer experience. When you work here, you partner with smart and interesting people to make things happen. We believe in our virtual team model and invest in tools to foster connections and build a community. But don’t take our word, read what our team members say. 
  • “I like having a challenging job where I am valued.”
  • “I love the unity with the team and the opportunities for growth.”
  • “I tell friends and strangers alike all the good, positive, and helpful things there are about working here.”
  • “Even though it is a remote position, you still feel connected to the company and coworkers.”

 Requirements
  • High school diploma or equivalent
  • Two years customer service experience
  • Desire to meet and exceed sales performance goals
  • Able to commit to working 18+ hours per week on a consistent basis
  • Working knowledge of Microsoft Office Suite
  • Able to type at least 35 WPM with proper spelling and grammar
  • Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
  • Excellent verbal and written communication skills
  • Able to successfully pass a criminal and employment reference security check 
  • Currently reside in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Jersey, Ohio, Tennessee, Texas, Utah, or Virginia

 Preferred Qualifications
  • Some college
  • Six months of inbound sales experience with upselling
  • Previous call center experience

Flex Hour Availability
Flex hours are offered on the following days between the following hours:
  • Monday–Friday 2:00 PM–11:00 PM ET
  • Saturday 8:00 AM–10:00 PM ET
  • Sunday 8:30 AM–6:30 PM ET


Please refer to the Remote Office Requirements listed in our FAQs: https://vipdeskconnect.com/faqs/. Regrettably, we are unable to accept Mac computers for this position. 

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.

 

Source: http://jobs.jobvite.com/vipdeskconnect/job/of8X7fwb
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Jul 2, 2018
Call Center Agent - Renton
Convergent - Renton

Description



Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time, 40 hours per week with varied shift options and full benefits package available; 401K, Health, Vision, Dental!



Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.


Responsibilities
:

Agents are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

  • Must be 18 or older to apply
  • High School diploma or equivalent
  • Type at least 25WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

Physical Requirements:

  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person


*CB
IND123





 

 

 

Source: http://jobs.jobvite.com/convergent/job/oIwg7fwl
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Apr 3, 2018
Call Center/ Collections Specialist - Renton
Convergent - Renton

Description



Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time, 40 hours per week with varied shift options and full benefits package available; 401K, Health, Vision, Dental!



Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.


Responsibilities
:

Agents are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

  • Must be 18 or older to apply
  • High School diploma or equivalent
  • Type at least 25WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

Physical Requirements:

  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person






 

 

 

Source: http://jobs.jobvite.com/convergent/job/orOa7fwg
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Mar 20, 2018
Project Manager - Pasadena
CallFire - Pasadena

We are currently seeking a Project Manager for our Santa Monica and Pasadena offices. This individual will manage large scale operation projects while coordinating with various product and development teams.

Responsibilities
  • Coordinate the development of custom web-based applications and the configuration of existing products for our clients.
  • Create and manage work breakdown structures (WBS) to be used for future efforts.
  • Update the project plan on a daily basis, including deliverables, dependencies, assignments and outcomes.
  • Manage a multitude of concurrent projects throughout their full lifecycle; including business analysis, project initiation, planning, execution, control and improvement.
  • Obtain approval on proposed scope and prioritization changes.
  • Keep the project team informed as to the project's purpose, priority, background, scope, requirements, schedule, risks and important issues.
  • Maintain development calendar, prepare communication plan and project reports for key stakeholders to provide updates on activities, deliverables, significant changes, risks and mitigation strategies.
  • Conduct daily prioritization and daily status meetings for stakeholders.
  • Develop and maintain department performance metrics.
  • Create and suggest solutions to increase team performance, quality and execution.
  • Identify and manage overall project dependencies to ensure project deliverables stay on time and on target.
  • Identify project risks and critical paths.
  • Manage mitigation process with project team and stakeholders.
  • Follow development process and project management best practices while driving continuous improvement.
  • Identify, appropriately escalate and ensure resolution of critical issues.
  • Accomplish department and organization missions by completing related tasks as needed.
  • Understand how technical issues impact the business drivers and clearly communicate this information to all stakeholders.
  • Follow established HIPAA Compliance & Security policies.

Required qualifications:
  • 3-5 Years of project management experience in a technology related field
  • BS/MS Computer Science Degree or equivalent
  • Solid background in software development
  • Significant knowledge of SDLC principles
  • Expertise managing in Agile/Scrum environment
  • Expertise using JIRA, Rally or similar tool
  • Experience with cross-functional project teams during the development and implementation of major initiatives.
  • Great attention to detail
  • Ability to effectively communicate plans, progress, risks, expectations, and technical issues to project stakeholders including product owners, team members, and customer support teams.
  • Ability to work in a fast-paced environment multitasking on multiple projects.

Preferred qualifications:
  • Successfully guided offshore teams
  • Experience with SaaS/Cloud application development

Benefits
  • Fully paid Medical, Dental, Vision, Life
  • 401(k) Plan
  • Paid Vacation + 5 Personal Days
  • Unlimited sick leave
  • Amazing culture and coworkers
  • Many other perks to help with work life balance.

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=555221&&&nohd#job
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May 22, 2017
Junior DevOps Engineer (Entry Level) - Santa Monica
CallFire - Santa Monica

CallFire is looking for a motivated individual ready to start a career in a growing telecommunications company as a Junior DevOps Engineer. Interested candidates should be prepared to work at our Santa Monica, California office. We are not considering remote employment for this position.

Benefits include full health and dental, employee fitness program, continued education support, and weekly catered lunches.

Resume submission required for this role. MUST be in LA area for consideration. 

Responsibilities 
  • Escalate, diagnose, and resolve system and vendor-related issues 
  • Support internal infrastructure and services 
  • Monitor reports and live graphs 
  • Data analysis using mySql and no-SQL 
  • Learn and support the company�s API to consult other teams and customers 
  • Participate in DevOps and Agile methodologies 
  • Contribution to iterative documentation 

Minimum Qualifications  
  • Bring your passion and enthusiasm to learn, grow, and contribute to the team 
  • Understanding of Linux operating environment (Ubuntu, CentOs, etc.) 
  • Database skills with SQL (MySQL, Postgres, etc.) and NoSQL (Cassandra, etc.) 
  • Ability to keep cool under pressure 
  • Strong team player, good communicator 
  • Must be able to share information effectively with clients and coworkers 

Bachelor's degree or higher

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=547131&&&nohd#job
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May 4, 2017
Work AT Home Customer Contact Specialist -
Dialog Direct -

Work AT Home Customer Contact Specialist

Location: Work From Home, MI Exempt/Non-Exempt: Non-Exempt Benefits: Medical, Dental, Vision 401K Employment Type: Full Time Description: SUMMARY
Provide world class Customer Service to our customers, within handle time expectations, with expectations to meet or exceed established performance standards. Duties: �Respond to request for information about products, services and pricing
�Meet specific client performance requirements related to customer satisfaction and sales success
�Meet specific Dialog Direct performance standards such as number of call answered, time per call, abandoned calls, ratio of time on phone to time at work station, and telephone demeanor.
�Progressively move customer from information sharing to conversion and effective sales closure.
�Read and interpret subtleties in the customer�s focus and adapt quickly to ensure concerns are understood and satisfied.
�Resolve issues and concerns raised by customers
�Project a positive, professional image at all times
�Maintain and contribute to a fast paced work environment requiring the skill to work both independently and toward team goals.

Qualifications: ALL TRAINING IS VIRTUAL
MINIMUM SKILL REQUIREMENTS that are necessary to perform the duties of the position include:
�Read, write and speak the English language fluently
�Input data using a standard keyboard
�Ability to use a telephone and computer
�Learn and apply knowledge about the customer�s product and/or services
�Operate a computer system while talking to callers and customers
�Customer service skills
�Provide appropriate information in response to customers questions
�Gain commitment from customer to buy or use client�s product or services
�Summarize customer information
�Utilize reference materials
EDUCATION/EXPERIENCE
High school diploma or general education degree (GED), and at least 12 months call center sales or customer service experience is required
 

Source: http://dialog-direct.iapplicants.com/ViewJob-717265.html
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