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Channel Sales Manager (Remote) - Chicago
Telnyx - Chicago


About Telnyx

At Telnyx, we’re architecting and amplifying access to global connectivity. We power communications, wireless, networking and storage from our 
private, global, multi-cloud IP network
 all the way out to the 
hyperlocal edge
. And we make this edge infrastructure easily available through intuitive APIs housed in 
one space
.

We’re interested in solving real-world problems, modernizing the antiquated and automating the manual. In building solutions that make connectivity simple and accessible, we’re laying the foundation for a future of endless innovation and interconnected technology. Our shared vision is a future where people, devices and applications can seamlessly connect across the globe.

  1. The Role

The Channel Sales Manager is responsible for developing, executing, and scaling a robust channel sales program. This is a pivotal role that requires a strategic thinker with a strong sales background, exceptional relationship management skills, and a proven ability to influence and drive results.

Responsibilities
  • Proactively recruit, onboard, and ramp IT/telecom channel agents and technology solution distributors to drive revenue and growth.
  • Manage sales of Telnyx products and services through our channel partners.
  • Drive revenue and pipeline development within key partners.
  • Develop, retain, and cultivate strategic relationships with partners that can scale our solution and increase value to customers.
  • Structure and negotiate partnership agreements leading to incremental value and capabilities.
  • Develop detailed operational plans with partners, including engagement models, sales targets, and go-to-market strategies.
  • Collaborate closely with internal Sales and Channel teams to close customer opportunities, and manage forecasts and pipelines.
  • Expectation of travel to meet with partners and attend relevant industry events.

What we are looking for
  • Proven track record in consistently achieving sales goals in Channel Sales or similar work experience.
  • Bachelor's degree or equivalent years of relevant work experience.
  • 4+ years of experience in software sales, partner development, or business development within a cloud-based environment.
  • Strong operational and analytical skills with the ability to describe trends and provide insight from KPIs.
  • Experience with and knowledge of communications solutions and VoIP.  Microsoft Teams, Cisco WebEx, and/or Zoom Phone are a plus.
  • Proven ability to establish, maintain and grow business relationships successfully.
  • Exceptional communications skills, including public speaking, professional writing, and active listening.

Bonus points for:

  • Fortune 500 enterprises, Telco, CPaaS, UCaaS, CCaaS or SaaS new business sales experience.

  • Experience in managing complex sales cycles including RFPs, PoCs, bidding presentations.

  • C-Level or equivalent selling experience  

#LI-RH1

 

Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5644824003
View More Show Me The Details
Jun 13, 2023
Software Engineer, Go (Fully Remote) - Ireland
Telnyx - Ireland


About Telnyx

At Telnyx, we’re architecting and amplifying access to global connectivity. We power communications, wireless, networking and storage from our 
private, global, multi-cloud IP network
 all the way out to the 
hyperlocal edge
. And we make this edge infrastructure easily available through intuitive APIs housed in 
one space
.

We’re interested in solving real-world problems, modernizing the antiquated and automating the manual. In building solutions that make connectivity simple and accessible, we’re laying the foundation for a future of endless innovation and interconnected technology. Our shared vision is a future where people, devices and applications can seamlessly connect across the globe.

 

The Role

 

We are looking for someone who will work within our growing Cloud Storage team, championing the build of secure, robust and high-performance systems.

 

You will have the opportunity to make a huge impact on our growing company, solving complex problems as we scale. You’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

 

Responsibilities
  • Design developer-friendly APIs.
  • Build, test, and deploy applications to deliver critical global communications services.
  • Identify and resolve issues related to latency, scalability, and performance.
  • Create tools to automate aspects of production systems.


Who we are looking for
  • 2+ years of professional software development experience with an object-oriented programming language.
  • Experience with web application development.
  • Comfort working with relational databases at scale.
  • Experience in a highly-available, uptime-critical production environment.
  • Knowledge of microservice architecture patterns and anti-patterns.

 

Bonus points for
  • Familiarity with Docker, Kubernetes, Consul, Jenkins, Prometheus, or RabbitMQ.

 

 

#LI-RH1

#LI-REMOTE

Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5639212003
View More Show Me The Details
Jun 13, 2023
Billing Manager - Phoenix
Dialpad - Phoenix

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Billing team plays a critical role in achieving corporate financial objectives.  The billing team is responsible for timely billing, as well as resolving any customer related billing disputes.  The Billing team works closely with Deal Desk, Orders amp; CS teams to make sure that all orders are processed and billed accurately. 

Dialpad’s Billing Manager  will be primarily responsible for managing the billing team and creating efficiencies to reduce month end billing time .  In this role, you’ll provide management with accurate and timely metrics and will work cross functionally to create efficiencies in the current processes.  In addition, you will play a key role in the implementation of SuiteBilling.

Your role

As a Billing Manager, you’ll own the billing process from order to invoice including all processes and system improvements.   You’ll work closely with the Dealdesk, CS, Sales, Collections amp; Revenue teams to assist with metrics, goals, and to align on processes. 

This position reports to our Senior Manager, Revenue amp; Billing and has the opportunity to be based in our Phoenix, AZ office.

What you’ll do [i,e., Responsibilities]

  • Manage the Global Billing team located in India, US amp; Argentina
  • Report on billings and other metrics to senior management
  • Collaborate with other cross functional business partners such as Collections, Revenue, Deals Desk, Orders, RevOps, CS, Sales, Legal, Product Engineering, IT, Billing Support to improve the billing process and customer experience
  • Lead process improvement projects and other system implementation projects related to the billing cycle

Skills you’ll bring [i,e., Qualifications]

  • Bachelor's degree in Design or equivalent practical experience.
  • 5+ years of relevant billing experience
  • 3+ years of People Management experience
  • Extensive Experience in both Enterprise B2B and High Volume B2C Billing
  • A Customer Service mindset
  • Netsuite amp; SuiteBilling experience
  • Telecommunications industry experience would be a bonus

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6756192002
View More Show Me The Details
Jun 13, 2023
Administrative Assistant - Legal (Contract) - San Ramon
Dialpad - San Ramon

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Legal team plays an essential role in assessing risk and protecting the company while advancing business goals. This team collaborates closely with our Sales, Marketing, Finance, Customer Success, and HR teams to improve the company’s overall effectiveness and to manage the myriad legal matters that these teams face. We are an intentionally small, highly competent group of legal professionals focused on velocity, scalability, and rigor to support Dialpad’s continued growth from startup to market leader.

Your role

We are seeking an entry-level Administrative Legal Assistant for a temporary contractor position. As an Administrative Assistant, you will be responsible for managing a contract repository consisting of thousands of contracts with customers, vendors, partners and more. You’ll work closely with our IT team, Legal Assistant, and Contracts Managers to help us get the most out of our contract lifecycle management (CLM) system. Your primary tasks will include tagging attributes and terms in contracts, as well as generating various reports based on specific tagged attributes and contract types. This is a temporary contractor position, which requires a commitment to completing the assigned tasks within the specified timeframe. 

This position will work closely with our Legal Assistant and has the opportunity to be based remotely or in one of our Bay Area Offices.

What you’ll do 

  • Manage and oversee our CLM and repository system
  • Collaborate with the contracts team and IT department to establish a seamless integration with Salesforce
  • Perform through organization and maintenance of the repository, housing a substantial volume of contracts
  • Conduct a comprehensive review of previously executed contracts to identify, categorize, and tag specified key attributes and terms
  • Validate and ensure the accuracy of contract tags suggested by Ironclad's AI during the import process, including dates, contract values, renewal terms, and more
  • Ensure consistent and coherent naming conventions for all contracts within the repository
  • Eliminate duplicate and empty records lacking associated contracts
  • Generate requested reports based on specific tagged attributes
  • Adhere to a strict code of confidentiality and handle sensitive information with utmost professionalism

Skills you’ll bring 

  • Bachelor’s degree or equivalent (preferred)
  • Previous administrative or clerical experience
  • Experience using a CLM tool (preferred)
  • Attention to detail and strong organizational skills
  • Basic understanding of legal terminology, types of contracts, and contract components
  • Proficiency in using computer systems and software for data entry and file management
  • Ability to work independently and efficiently in a fast-paced environment
  • Excellent time management skills.

Who you are

The successful candidate will play a vital role in organizing and streamlining our contract repository, ensuring efficient retrieval and access to essential contract information. The ideal candidate for this role is inquisitive, detail-oriented and deadline-driven; they are skilled at planning, organizing, and executing tasks within specified timeframes, and because of this they thrive in an environment where there is a sense of urgency.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6600172002
View More Show Me The Details
Jun 13, 2023
Senior Salesforce Developer - Vancouver
Dialpad - Vancouver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

If you enjoy tackling complex technological challenges, then our experienced IT team may be the team for you! We provide top-notch creative solutions to help our employees be productive and successful from anywhere. We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future. 

What you will achieve

We are hiring for a Salesforce.com Sr.Developer for our Salesforce CRM development Team that is responsible for the technology and services that support our Sales Representatives worldwide. Dialpad is looking for an adaptable, high performing, motivated and self-reliant individual who has direct experience in Salesforce.com application processes end to end. The individual will use a broad set of skills and experiences to ensure our international Sales teams receive quality services and products.

As a Sr.Salesforce Developer at Dialpad - you'll be part of a passionate team of Salesforce Engineers and Systems Analysts who are responsible for keeping our platform running at high scale, speed, accuracy and reliability. You will work closely with the other team members to identify and implement validated methodologies and standards while participating in design reviews, and code walkthroughs. You will collaborate with the team to deliver valuable functionality to our internal customers within the framework of an agile environment.

What You'll Do:

  • Developing Apex Classes, Test classes, Controllers and Triggers, Visualforce, LWC and Javascript, Force.com API and Salesforce CPQ flows, SOQL.
  • Participate design and code walk through, peer review, and produce technical user documentation to insure a high level of code quality
  • Participate in modeling and design sessions with developers and in-house customers
  • Design and implement controlled processes to assist in service delivery of mission critical applications 
  • Point and click configuration to optimize page layouts, flows,profiles, users, fields,objects
  • Develop data retention procedures and support streaming platform integrations(REST API, Streaming API)
  • Follow and understand new Salesforce products and technical capabilities resulting from product releases and acquisitions
  • Ownership of tools and application development process around business applications
  • Mentor junior engineers and admins in the team with best practices to ensure code quality, code reviews with top notch technical standards and documentation

Who You Are:

Requirements:

  • Bachelor's degree in technical discipline or equivalent professional experience.
  • 9+ years of overall IT/development experience with an emphasis on web-based integrations, with 7+ years of working experience with Salesforce.com and integrations with Enterprise IT organizations.
  • Solid Full stack experience in Salesforce configuration, customization, and development. Salesforce Certifications desired.
  • Experience in Application Development using Agile methodologies. Strong analytical, problem-solving and decision-making skills, ability to react quickly to changing requirements due to product limitation or driven by enterprise needs.
  • Understanding of code promotion, version control, and automated testing procedures.
  • Familiarity with Git, JIRA amp; Salesforce world tools -  Marketo, Outreach, LinkedIn Sales Navigator, Chillipiper etc.
  • Salesforce Certified Platform Developer I amp; II, Platform App Builder and Administrator Certification required. Salesforce CPQ Certification is preferred/plus.

 

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6602693002
View More Show Me The Details
Jun 13, 2023
Sales Development Representative - Miami
Telnyx - Miami


About Telnyx

At Telnyx, we’re architecting and amplifying access to global connectivity. We power communications, wireless, networking and storage from our 
private, global, multi-cloud IP network
 all the way out to the 
hyperlocal edge
. And we make this edge infrastructure easily available through intuitive APIs housed in 
one space
.

We’re interested in solving real-world problems, modernizing the antiquated and automating the manual. In building solutions that make connectivity simple and accessible, we’re laying the foundation for a future of endless innovation and interconnected technology. Our shared vision is a future where people, devices and applications can seamlessly connect across the globe.

The Role

The Sales Development Representative role holds an essential position in the growth and development of our sales pipeline, having a direct impact on the business. You are excited about prospecting to potential customers while maintaining a fun and rewarding atmosphere. 

 

Responsibilities 
  • Source new sales opportunities through lead follow-up, outbound calls, and emails.
  • Proactively seek new business opportunities in the market.
  • Set up meetings between prospective customers and Account Executives.
  • Develop sales approaches and pitches that speak to the customer’s needs, concerns, and objectives.
  • Effectively communicate our value proposition and develop professional relationships with prospects.
  • Document all sales activity in our CRM system (Salesforce).
  • Participate in ongoing training and stay up-to-date with new products and services.
  • Understand Telnyx’s goal and purpose to continually enhance the company’s performance.

 

What we are looking for

  • Commercial experience in sales or marketing (SaaS experience a benefit).
  • Excellent verbal and written communication, listening, and interpersonal skills.
  • A strong phone presence with a knack for building rapport quickly and establishing trust.
  • Hands-on experience with outbound sales techniques (prospecting, cold calling, emailing, etc.).
  • Technical aptitude to quickly assimilate the technical knowledge.
  • Previous experience telemarketing, cold-calling, and setting appointments/closing sales via telephone is preferred.
  • Strong desire to grow your career within a nimble and hungry environment.

 

For Colorado residents: Salary is in the range of $40,000 - $45,000 before commissions w/ benefits info below:

  • Share Options
  • 401(k): Human Interest Plan w/ 4% Company Match (Eligible After 3 Months)
  • Healthcare & Dental: Company Covers 50%
  • Flexible Paid Time Off (Flex PTO)
  • And More


 

Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5645111003
View More Show Me The Details
Jun 12, 2023
Associate Solution Consultant -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Associate Solution Consultants will contribute to our SMB Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high touch proof of concepts.  In this role, our Associate Sales Engineer will help businesses solve complex communications problems felt by everyone around the world.

Dialpad’s Solution Consultants team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success and Support, as well as, all levels of management on customer accounts.

Your role

As an Associate Solutions Consultant you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.  You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers. 

This remote position reports to our Vice President of Solution Consulting with preferred working hours set as US core hours 8am - 5pm Pacific Time

What you’ll do 

  • Own product demonstrations and deliver high touch proof of concepts
  • Learn the many technical tools the Sales Engineering team uses to test network environments
  • Complete a Sales Engineering Demo Certification
  • Partner with the SMB Sales team throughout the entire sales process

Skills you’ll bring

  • 2-3 years customer-facing experience working as either as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles
  • A technical curiosity and an excitement about delivering a technology solution that makes work better.
  • Dabbles in scripting languages such as Javascript and Python.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6790181002
View More Show Me The Details
Jun 9, 2023
Software Engineer, Frontend -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role

We are seeking a talented and experienced Frontend Software Engineer who is passionate about building high-quality, scalable web amp; desktop native applications using modern frontend technologies. You will own significant user-facing features and tackle technical hurdles and enrich the team through your engineering experience including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross functional team, including working closely with Product Managers in advocating for technical initiatives for the team.

What you’ll do [i,e., Responsibilities]

  • Develop and maintain Dialpad's web amp; desktop applications using modern frontend technologies.
  • Create reusable and modular components that can be used across multiple projects.
  • Pay close attention to detail and code quality to ensure that our web applications are performant, scalable, and maintainable.
  • Collaborate with designers, product managers, and other engineers to deliver high-quality products.
  • Mentor junior engineers and help them grow their skills and expertise.
  • Collaborate with frontend infrastructure teams to build and maintain the tools and systems that support our web applications.
  • Write clean, modular, and maintainable code using best practices.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Work closely with backend engineers to design and implement RESTful APIs and GraphQL schemas.
  • Optimize web applications for maximum speed and scalability.
  • Ensure that features are shipped on-time and with the highest quality.
  • Stay up-to-date with the latest frontend technologies and industry trends.

Skills you’ll bring [i,e., Qualifications]

  • 5+ years of experience in frontend software engineering.
  • Strong experience with Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL etc
  • Experience with building reusable and modular components.
  • Attention to detail and a focus on code quality and maintainability.
  • Experience with mentoring junior engineers and helping them grow their skills.
  • Experience with collaborating with frontend infrastructure teams.
  • Experience with RESTful APIs and GraphQL schemas.
  • Experience with Agile development methodologies.
  • Ability to write clean, modular, and maintainable code.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6665504002
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Jun 9, 2023
Associate Product \u0026 Privacy Counsel - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the Legal team

Dialpad’s Legal team plays an essential role in assessing risk and protecting the company while advancing business goals. This team collaborates closely with our Sales, Marketing, Finance, Customer Success, and HR teams to improve the company’s overall effectiveness and to manage the myriad legal matters that these teams face. We are an intentionally small, highly competent group of legal professionals focused on velocity, scalability, and rigor to support Dialpad’s continued growth from startup to market leader.

Your role

Dialpad’s Associate Product amp; Privacy Counsel will work with the Senior Product and Privacy Counsel to become a trusted legal advisor on  Dialpad’s products and their interaction with our risks and obligations, such as privacy, security, customer protection, and related regulatory requirements. You will constantly evaluate our legal and technical posture to find ways to shed unnecessary risk while embracing sustainable growth, efficiency, and customer trust. You will act as an advocate for Dialpad’s customers, engineers, sales team, and scientists simultaneously, and find creative solutions for novel legal questions where no templates exist.

Under the direction of the Senior Product and Privacy Counsel, you will:

  • Advise internal product and engineering teams on issues related to the development and marketing of Dialpad’s products and technologies. This will include advising on  privacy, data security, and consumer protection issues, as well as regulatory requirements and potential legal risks
  • Contribute to creating, improving, and enforcing internal practices, policies, agreements and standards to ensure compliance with global legal requirements across subject matters and product lines, by collaborating with stakeholders throughout the organization
  • Assist in the sales process by consulting on negotiation positions for topics within your subject matter expertise, such as Data Protection Agreements, Business Associate Agreements, and product-related provisions 
  • Prepare applications, filings, and correspondence to regulators in the US and abroad, including telecom licensing, data mapping, and Data Protection Impact Assessments
  • Be a resource internally and externally on complex data and customer trust issues emerging from the development and marketing of products and technologies
  • Improve efficiency by building and maintaining resources that turn complex regulations into understandable guidance

Skills you’ll bring 

  • J.D. from an ABA-accredited law school
  • License in good standing to practice law
  • 3-5 years of substantive privacy,  regulatory, compliance, and security experience

Preferred Qualifications

  • Law firm or in-house experience advising technology or telecommunications clients on privacy,  regulatory, compliance, and security matters
  • Strong research and analytical skills, with the capability to communicate your results clearly and concisely
  • Background in tech-forward lawyering; enthusiasm for telecommunications, SaaS, AI and big data a plus

This position reports to our General Counsel and has the opportunity to be based remotely in  North America.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6790181002
View More Show Me The Details
Jun 9, 2023
Software Engineer, Go - Ireland
Telnyx - Ireland


About Telnyx

At Telnyx, we’re architecting and amplifying access to global connectivity. We power communications, wireless, networking and storage from our 
private, global, multi-cloud IP network
 all the way out to the 
hyperlocal edge
. And we make this edge infrastructure easily available through intuitive APIs housed in 
one space
.

We’re interested in solving real-world problems, modernizing the antiquated and automating the manual. In building solutions that make connectivity simple and accessible, we’re laying the foundation for a future of endless innovation and interconnected technology. Our shared vision is a future where people, devices and applications can seamlessly connect across the globe.

 

The Role

 

We are looking for someone who will work within our growing Cloud Storage team, championing the build of secure, robust and high-performance systems.

 

You will have the opportunity to make a huge impact on our growing company, solving complex problems as we scale. You’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

 

Responsibilities
  • Design developer-friendly APIs.
  • Build, test, and deploy applications to deliver critical global communications services.
  • Identify and resolve issues related to latency, scalability, and performance.
  • Create tools to automate aspects of production systems.


Who we are looking for
  • 2+ years of professional software development experience with an object-oriented programming language.
  • Experience with web application development.
  • Comfort working with relational databases at scale.
  • Experience in a highly-available, uptime-critical production environment.
  • Knowledge of microservice architecture patterns and anti-patterns.

 

Bonus points for
  • Familiarity with Docker, Kubernetes, Consul, Jenkins, Prometheus, or RabbitMQ.

 

 

#LI-RH1

#LI-REMOTE

Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5639212003
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Jun 9, 2023
Data Annotation Specialist - Kitchener
Dialpad - Kitchener

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

 

About the team

Dialpad’s Data Annotation Specialist will deliver high quality annotated data to enable our NLP and AI Research(AIR) teams to train their state-of-the-art machine learning models.  In this role, you’ll combine linguistics, technical skills, and project management to gather data requirements, design annotation projects, collect annotations and perform QA on the resulting data.

Dialpad’s Data Annotation amp; Testing team plays an essential role in the development of our Ai features for our suite of business communication products.  This team collaborates closely with NLP, ASR, AIR amp; Product Management  to constantly improve our customers' ability to derive valuable insights from their conversations. 

Your role

As a Data Annotation Specialist, you’ll own every data annotation project requested by the NLP/AIR team. You’ll work closely with Applied Scientists and Linguists to collect high accuracy training and testing data. You'll design annotation guidelines and set up annotation jobs in Labelbox. You'll train and provide feedback to annotators and ensure all of your data has high accuracy. You'll combine human and programmatic labeling tools to get the most labels, with the highest accuracy for the lowest cost. 

This position reports to our Manager of Data Annotation amp; Testing and has the opportunity to be based in our Kitchener, ON Office. This role is majority remote with the occasional in-office day. 

We are looking for a candidate to start on July 31, 2023. 

What you’ll do

  • Participate in design meetings and ask clarifying questions to fully understand NLP amp; AIR team scenarios and data requirements.
  • Accurately translate data requests into project requirements and select the correct approach including platform, annotators, data inputs and outputs etc. based on data needs.
  • Design and implement annotation jobs including guidelines and job setup in Labelbox and Watchful.
  • Ensures quality of the data which results from your projects and directly meets the standards of the NLP amp; AIR teams.
  • Owns basic data projects throughout the project's entire lifecycle.
  • Pre- and post-process the data using manual and automated methods. 
  • Partner closely with Applied Scientists amp; Ai Product Managers to get an in-depth understanding of their customer use cases and feature design. 
  • Research the latest developments in machine learning annotation, processes and tooling to optimize our processes and data quality. 

Skills you’ll bring

  • Bachelor's degree in Linguistics or Technical subject or equivalent practical experience/coursework.
  • 0 - 3 years data analysis experience including SQL, and data cleaning amp; manipulation
  • 0 - 3 years experience with basic python including pandas 
  • 0 - 3 years experience with project management
  • 0 - 3 years experience with linguistic annotation
  • Experience with research and scientific literature reviews
  • Strong desire to work in a role supporting machine learning and data science development

Bonus points

  • Experience with data annotation platforms such as Labelbox, Appen, DataLoop, CloudFactory, DataSaur or similar
  • Experience with programmatic labeling platforms such as Watchful or Snorkel
  • Computational linguistics experience

Note to applicants

This is a unique role combining many different skill sets that are not often seen in a single candidate. Please feel free to apply if you are excited about this opportunity and may only have some of the skills outlined. Additionally, new graduates are encouraged to apply as this role has room for on-the-job training for the right candidate. If you'd like to stand out with your application the best way to do so is by using your cover letter to tie your experience (or coursework) directly to the desired skills, demonstrate your commitment to learning new skills and by letting me know what drives your interest in this role.  

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6801043002
View More Show Me The Details
Jun 9, 2023
Associate Solution Consultant - Phoenix
Dialpad - Phoenix

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Associate Solution Consultants will contribute to our SMB Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high touch proof of concepts.  In this role, our Associate Solution Consultants  will help businesses solve complex communications problems felt by everyone around the world.

Dialpad’s Solution Consultants team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success and Support, as well as, all levels of management on customer accounts.

Your role

As an Associate Solutions Consultant you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training,  troubleshooting and Professional Services scoping. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.  You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers. 

This position reports to our Manager, SMB Solution Consulting. 

What you’ll do 

  • Own product demonstrations and deliver high touch proof of concepts
  • Learn the many technical tools the Solutions Consulting team uses to test network environments
  • Complete a Solution Consulting Demo Certification
  • Partner with the SMB Sales team throughout the entire sales process

Skills you’ll bring

  • A technical curiosity and an excitement about delivering a technology solution that makes work better.
  • Dabbles in scripting languages such as Javascript and Python.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6600172002
View More Show Me The Details
Jun 9, 2023
DEI Community Manager - Vancouver
Dialpad - Vancouver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About The Role

The DEI Community Manager works closely with the VP, People Experience to manage and execute Dialpad's strategic priorities for Diversity, Equity amp; Inclusion (DEI). The Community Manager assists, develops, and manages programs, services, and initiatives designed to enhance DEI initiatives by instituting strategic goals and improving the cultural competency of our people.

Responsibilities

  • Manages DEI Programs to include executing initiatives to drive a culture of diversity, inclusion, and equity. This includes developing a calendar of programming for heritage months and partnering with teams around the globe to support localized events. 
  • Provides support to develop, implement, and facilitate online and instructor-led professional development programs which include anti-harassment and unconscious bias learning for a global audience.
  • Coordinates with other departments on DEI related initiatives including job fairs, benchmarking assessments, surveys, and competitive and marketplace research on diversity, inclusion, and equity trends.
  • Partners with Talent Acquisition in executing workforce diversity amp; inclusion strategies.
  • Assist to develop, implement, and oversee Employee Resource Groups (ERGs). Maintains contact with ERG leaders and solicits feedback for improved services.
  • Assures a high quality of educational offerings through the creation and implementation of evaluation processes. Assists in creating measurement systems to track outcomes of initiatives and programs.
  • Oversees and manages internal amp; external website content relating to Dialpad’s diversity and inclusion initiatives.
  • Lead the creation of the company’s annual DEI report. 

Required Skills

  • Must be able to develop and implement workforce diversity amp; inclusion initiatives.
  • Must be able to present and facilitate events and training related to DEI.
  • Must be a builder and innovator who drives for results.
  • Must have excellent written and verbal communication skills, including presentation/facilitation skills.
  • Collaborative and team-oriented: able to effectively work across global cultures and partner with business leaders at every level. 
  • Ability to work in a fast-paced and demanding environment
  • Must be solutions oriented and are comfortable in a high change environment.
  • Organized and flexible with ability to set priorities
  • Ability to work with confidential information
  • Ability to handle extremely detailed information

Experience

  • Must have 3 years of progressive experience in the area of Diversity amp; Inclusion.
  • Must have 5 years of relevant work experience in program/project management
  • Must have 3 years of experience developing and leading successful employee resource group programs
  • Previous experience leading DEI team engagements with senior leaders and teams, including human resource business partners.

Equivalent Education and/or Experience

  • Preferred Bachelor's degree in Business Administration, Human Resources Management, or a related field.
  • May have an equivalent combination of education and experience to substitute for both the education and the experience requirements

Dialpad Perks amp; Benefits

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6657416002
View More Show Me The Details
Jun 9, 2023
Associate Solution Consultant -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Associate Solution Consultants will contribute to our SMB Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high touch proof of concepts.  In this role, our Associate Sales Engineer will help businesses solve complex communications problems felt by everyone around the world.

Dialpad’s Solution Consultants team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success and Support, as well as, all levels of management on customer accounts.

Your role

As an Associate Solutions Consultant you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.  You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers. 

This remote position reports to our Vice President of Solution Consulting with preferred working hours set as US core hours 8am - 5pm Pacific Time

What you’ll do 

  • Own product demonstrations and deliver high touch proof of concepts
  • Learn the many technical tools the Sales Engineering team uses to test network environments
  • Complete a Sales Engineering Demo Certification
  • Partner with the SMB Sales team throughout the entire sales process

Skills you’ll bring

  • 2-3 years customer-facing experience working as either as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles
  • A technical curiosity and an excitement about delivering a technology solution that makes work better.
  • Dabbles in scripting languages such as Javascript and Python.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6760243002
View More Show Me The Details
Jun 8, 2023
Solution Architect -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Solutions Architect will be instrumental in the success and retention of our customers. In this role, you’ll combine your problem solving skills and inherent motivation to help others, to delight and assist our customers from their first call to their last (if there is one)!

Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team aligns closely with Sales, Customer Success and Support to constantly improve our product deployment and change management process.

Your role

As a Solutions Architect, you will work closely with Dialpad’s internal and external stakeholders in facilitating successful implementations of all Dialpad products.  You will act as subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.

This position reports to our Senior Manager, Solution Architect and Technical Account Management and is a fully remote position. Must be able to work US hours.

What you’ll do 

  • You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment 
  • You’ll learn how to assist Dialpad’s customer’s integration, hardware and technical needs
  • With the help of the Professional Services management team you’ll work directly with customers and lead their deployments technical needs
  • You’ll host admin training sessions for our customers, help configure integrations, support provisioning devices on Dialpad and start to troubleshoot complex issues
  • You’ll own the Technical health of the projects you will be working on. You will lead the training, design, planning and execution of Dialpad’s Professional Services deployments.  
  • You’ll make happy clients set up for success on their new communications platform. 
  • You’ll Partner with Dialpad Project managers to form a deployment team dedicated to customer success and project delivery.
  • You’ll Research solutions to meet any workflow needs of Dialpad’s customers, finding solutions to many problems clients face.

Skills you’ll bring

  • Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365
  • Experience with Business VoIP Telephony Services (On-Premise or SaaS)
  • Deep understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)
  • Strong understanding and experience with: 
    • Network Infrastructure (Firewalls, Routers, Switches amp; Wireless); WAN Technologies (MPLS, VPLS amp; SD-WAN)
    • Data Center Technologies (Public amp; Private Clouds)
    • Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies)

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6784705002
View More Show Me The Details
Jun 8, 2023
Speech Recognition Engineer -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

The Automatic Speech Recognition (ASR) team is responsible for creating some of the best models in existence for real-time transcription of customers' calls. Our engineers use cutting-edge techniques to ensure that each user has the best possible experience with our transcription service. ASR is also highly supported by teams of data analysts, curators, and annotators, as well as back-end engineers so that our engineers can focus on research, experimentation, and releasing production-ready models.

Members of the team are involved in the wider ASR community; we attend conferences and submit papers to them. The team hosts regular sessions where the latest community research is discussed and internal experimentation is presented, and engineers also invest significant time examining, testing, and contributing to new open-source tools. Articles by team members that highlight our work are continually published on the internet.

Dialpad’s ASR team plays a foundational role in our Ai products; everything derives from high-quality call transcripts.  This team collaborates closely with the Ai-DATA (analytics and annotation), Ai Engineering (back-end infrastructure), and NLP teams to constantly improve customer-facing Ai products, such as call summaries, action items, and interesting moments. 

Your role 

Dialpad is seeking a talented and experienced ASR Engineer to own our model build pipeline, our annotation platform, and our formatting/inverse textnorm strategy. This person will work closely with colleagues within ASR and across other AI teams to ensure reliable, automated model builds, high quality data annotation, and transcripts that are a joy to read

What you’ll do

  • Help us expand our existing models to multiple dialects, languages, and domains

  • Explore and implement ideas and research from the latest conferences and articles

  • Own our customization (contextual biasing) strategy, and conduct production-viable research in language modeling and 

  • Work closely with colleagues within ASR and across other Ai teams to ensure reliable, high quality transcripts that are a joy to read.

Skills you’ll bring

  • Post-graduate degree in Speech (or closely related field) and 3+ years of industry experience building and deploying ASR models to production environments OR undergraduate degree in related field and 5+ years of experience

  • Direct/hands-on experience with hybrid and end-to-end toolkits (Kaldi, NeMo, WeNet, ESPNet, etc)

  • 5+ years of experience working with Python, 2+ years of experience with SQL

  • Comfortable with common dev tools like version control (git) and CI/CD (CircleCi) 

  • Experience with cloud compute services such as Google Cloud (BigQuery, GCE)

Nice to have

  • PyTorch coding amp; debugging experience

  • Hands-on experience with NeMo or K2 is a strong plus

  • Experience with customization (contextual biasing) is a strong plus

  • Building experimental paths and embracing an R amp;D culture

  • Experience working with distributed teams

 

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5564629002
View More Show Me The Details
Jun 8, 2023
Speech Recognition Engineer -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

The Automatic Speech Recognition (ASR) team is responsible for creating some of the best models in existence for real-time transcription of customers' calls. Our engineers use cutting-edge techniques to ensure that each user has the best possible experience with our transcription service. ASR is also highly supported by teams of data analysts, curators, and annotators, as well as back-end engineers so that our engineers can focus on research, experimentation, and releasing production-ready models.

Members of the team are involved in the wider ASR community; we attend conferences and submit papers to them. The team hosts regular sessions where the latest community research is discussed and internal experimentation is presented, and engineers also invest significant time examining, testing, and contributing to new open-source tools. Articles by team members that highlight our work are continually published on the internet.

Dialpad’s ASR team plays a foundational role in our Ai products; everything derives from high-quality call transcripts.  This team collaborates closely with the Ai-DATA (analytics and annotation), Ai Engineering (back-end infrastructure), and NLP teams to constantly improve customer-facing Ai products, such as call summaries, action items, and interesting moments. 

Your role 

Dialpad is seeking a talented and experienced ASR Engineer to own our model build pipeline, our annotation platform, and our formatting/inverse textnorm strategy. This person will work closely with colleagues within ASR and across other AI teams to ensure reliable, automated model builds, high quality data annotation, and transcripts that are a joy to read

What you’ll do

  • Help us expand our existing models to multiple dialects, languages, and domains

  • Explore and implement ideas and research from the latest conferences and articles

  • Own our customization (contextual biasing) strategy, and conduct production-viable research in language modeling and 

  • Work closely with colleagues within ASR and across other Ai teams to ensure reliable, high quality transcripts that are a joy to read.

Skills you’ll bring

  • Post-graduate degree in Speech (or closely related field) and 3+ years of industry experience building and deploying ASR models to production environments OR undergraduate degree in related field and 5+ years of experience

  • Direct/hands-on experience with hybrid and end-to-end toolkits (Kaldi, NeMo, WeNet, ESPNet, etc)

  • 5+ years of experience working with Python, 2+ years of experience with SQL

  • Comfortable with common dev tools like version control (git) and CI/CD (CircleCi) 

  • Experience with cloud compute services such as Google Cloud (BigQuery, GCE)

Nice to have

  • PyTorch coding amp; debugging experience

  • Hands-on experience with NeMo or K2 is a strong plus

  • Experience with customization (contextual biasing) is a strong plus

  • Building experimental paths and embracing an R amp;D culture

  • Experience working with distributed teams

 

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5565010002
View More Show Me The Details
Jun 8, 2023
VoIP Engineer - Fully Remote LATAM - Ireland
Telnyx - Ireland


About Telnyx

At Telnyx, we’re architecting and amplifying access to global connectivity. We power communications, wireless, networking and storage from our 
private, global, multi-cloud IP network
 all the way out to the 
hyperlocal edge
. And we make this edge infrastructure easily available through intuitive APIs housed in 
one space
.

We’re interested in solving real-world problems, modernizing the antiquated and automating the manual. In building solutions that make connectivity simple and accessible, we’re laying the foundation for a future of endless innovation and interconnected technology. Our shared vision is a future where people, devices and applications can seamlessly connect across the globe.


The Company



At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.


The Role



As a VoIP Engineer you understand how the Telnyx Telephony Engine works as a whole, while also being able to identify each underlying service and its purpose. You use this knowledge plus your experience working with VoIP technologies to design new features and guide software developers on their implementation. You assist other teams by triaging escalated issues and then working with all the involved parties until they are resolved. You are the subject matter expert for all topics that are telephony related, and when you don't know the answer you will know who to ask.

You work with users around the globe, where you help by solving their communications challenges. You’ll also get to work with other engineers to build delightful features that span various parts of the system, as well as our business, sales, and operations teams to understand and solve our users’ pain points.

We’re looking for people with a strong background in VoIP technologies and interest in building successful products or systems; you’re comfortable in dealing with lots of moving pieces; you have exquisite attention to detail; and you’re comfortable learning new technologies and systems.


In This Role You Will



  • Understand how all Telephony services work and how they are integrated to the platform.



  • Operate, maintain, expand and support SIP proxies based on Kamailio or OpenSIPS applications.



  • Handle level 3 troubleshooting escalations and triaging.



  • Analyze telephony traffic patterns and identify issues and anomalies.



  • React to critical alerts in order to rapidly return to a full-service state.



  • Troubleshoot and resolve voice and network protocol communication issues.



  • Interface with partner organizations for interconnections and expansions.



  • Design, build, test, deploy and maintain monitoring, alerting, QA and logging tools for Telephony applications.



  • Coordinate system maintenance and deployment events.


You May Be A Fit For This Role If You Have



  • A degree in Computer Science, Information Technology, Telecommunications or similar.



  • Strong understanding of IP telephony (VoIP), TCP/IP Networks and related protocols (SIP, RTP, RTCP, ISUP, TLS, STUN, TURN, WebRTC).



  • Experience with Open Source VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine, Asterisk and open source tools such as Wireshark, sngrep and Homer.



  • Experience with Linux, Open Source tools and shell scripting.



  • Experience with containers and automation/orchestration tools such as Docker, Ansible, Jenkins, Kubernetes.



  • Familiarity with programming in Python, Elixir or Go are a plus.


What It Is Like To Work At Telnyx



Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunnelling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.

 

Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5634496003
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Jun 8, 2023
Billing Manager - Phoenix
Dialpad - Phoenix

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Billing team plays a critical role in achieving corporate financial objectives.  The billing team is responsible for timely billing, as well as resolving any customer related billing disputes.  The Billing team works closely with Deal Desk, Orders amp; CS teams to make sure that all orders are processed and billed accurately. 

Dialpad’s Billing Manager  will be primarily responsible for managing the billing team and creating efficiencies to reduce month end billing time .  In this role, you’ll provide management with accurate and timely metrics and will work cross functionally to create efficiencies in the current processes.  In addition, you will play a key role in the implementation of SuiteBilling.

Your role

As a Billing Manager, you’ll own the billing process from order to invoice including all processes and system improvements.   You’ll work closely with the Dealdesk, CS, Sales, Collections amp; Revenue teams to assist with metrics, goals, and to align on processes. 

This position reports to our Senior Manager, Revenue amp; Billing and has the opportunity to be based in our Phoenix, AZ office.

What you’ll do [i,e., Responsibilities]

  • Manage the Global Billing team located in India, US amp; Argentina
  • Report on billings and other metrics to senior management
  • Collaborate with other cross functional business partners such as Collections, Revenue, Deals Desk, Orders, RevOps, CS, Sales, Legal, Product Engineering, IT, Billing Support to improve the billing process and customer experience
  • Lead process improvement projects and other system implementation projects related to the billing cycle

Skills you’ll bring [i,e., Qualifications]

  • Bachelor's degree in Design or equivalent practical experience.
  • 5+ years of relevant billing experience
  • 3+ years of People Management experience
  • Extensive Experience in both Enterprise B2B and High Volume B2C Billing
  • A Customer Service mindset
  • Netsuite amp; SuiteBilling experience
  • Telecommunications industry experience would be a bonus

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6678183002
View More Show Me The Details
Jun 8, 2023
Administrative Assistant - Legal (Contract) - San Ramon
Dialpad - San Ramon

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Legal team plays an essential role in assessing risk and protecting the company while advancing business goals. This team collaborates closely with our Sales, Marketing, Finance, Customer Success, and HR teams to improve the company’s overall effectiveness and to manage the myriad legal matters that these teams face. We are an intentionally small, highly competent group of legal professionals focused on velocity, scalability, and rigor to support Dialpad’s continued growth from startup to market leader.

Your role

We are seeking an entry-level Administrative Legal Assistant for a temporary contractor position. As an Administrative Assistant, you will be responsible for managing a contract repository consisting of thousands of contracts with customers, vendors, partners and more. You’ll work closely with our IT team, Legal Assistant, and Contracts Managers to help us get the most out of our contract lifecycle management (CLM) system. Your primary tasks will include tagging attributes and terms in contracts, as well as generating various reports based on specific tagged attributes and contract types. This is a temporary contractor position, which requires a commitment to completing the assigned tasks within the specified timeframe. 

This position will work closely with our Legal Assistant and has the opportunity to be based remotely or in one of our Bay Area Offices.

What you’ll do 

  • Manage and oversee our CLM and repository system
  • Collaborate with the contracts team and IT department to establish a seamless integration with Salesforce
  • Perform through organization and maintenance of the repository, housing a substantial volume of contracts
  • Conduct a comprehensive review of previously executed contracts to identify, categorize, and tag specified key attributes and terms
  • Validate and ensure the accuracy of contract tags suggested by Ironclad's AI during the import process, including dates, contract values, renewal terms, and more
  • Ensure consistent and coherent naming conventions for all contracts within the repository
  • Eliminate duplicate and empty records lacking associated contracts
  • Generate requested reports based on specific tagged attributes
  • Adhere to a strict code of confidentiality and handle sensitive information with utmost professionalism

Skills you’ll bring 

  • Bachelor’s degree or equivalent (preferred)
  • Previous administrative or clerical experience
  • Experience using a CLM tool (preferred)
  • Attention to detail and strong organizational skills
  • Basic understanding of legal terminology, types of contracts, and contract components
  • Proficiency in using computer systems and software for data entry and file management
  • Ability to work independently and efficiently in a fast-paced environment
  • Excellent time management skills.

Who you are

The successful candidate will play a vital role in organizing and streamlining our contract repository, ensuring efficient retrieval and access to essential contract information. The ideal candidate for this role is inquisitive, detail-oriented and deadline-driven; they are skilled at planning, organizing, and executing tasks within specified timeframes, and because of this they thrive in an environment where there is a sense of urgency.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6734380002
View More Show Me The Details
Jun 8, 2023
Dispatch Team Lead - Holland, OH -
Velocity -

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885a8887967870188976616346d79&source=&lang=en
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Jun 7, 2023
Office Experience Intern - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Supporting 10 offices across the globe, the Facilities team is made up of individuals who collectively work to help employees thrive. You will be critical in ensuring a safe and aligned work environment that is brought to life by your creativity and passion.

We are seeking a highly talented and energetic part time, temporary employee (approximately 20 hours per week) to assist in all operational aspects of running our Austin office. This candidate will be responsible for handling office and administrative tasks ensuring a smooth-running office.

You will:

  • Run errands as required (brewing coffee, picking up mail, ordering supplies, employee keycards, delivering mail and packages to employees, etc.
  • Work closely with Workplace Experience Manager
  • Coordinate with various Dialpad vendors to ensure the office is operating efficiently.
  • Identify projects and areas that will improve or add to productivity. We highly we encourage discussion or implementation of your ideas
  • Have fun and enjoy life!

Who You Are:

The ideal candidate should be highly organized with strong multitasking and time management skills to meet multiple project deadlines in a fast-paced environment. They will possess strong interpersonal skills, an enthusiastic and positive attitude, and excellent work ethic with a flexibility to work with a variety of team members, including firm Principals, to meet project demands.

  • Self-starter with an ability to handle and prioritize multiple tasks at once
  • Excellent writing, copy editing and oral communication skills, with a strong attention to details
  • Be able to take direction and a capacity for independent initiative
  • Have a can-do attitude and good sense of humor
  • Energetic – We are enthusiastic and would like you to be too
  • Organized, detail-oriented, and well informed. You should be prepared to track down hard-to- find information, juggle deadlines, and take on a variety of challenge

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and  equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6657335002
View More Show Me The Details
Jun 7, 2023
Tier One Technician (Data NOC) ENTRY LEVEL -
Velocity -
SET-TO-ERROR
Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78859e882ca42b0188307af7454556&source=&lang=en
View More Show Me The Details
Jun 6, 2023
Senior Software Engineer, Python (EMEA - Remote) - Ireland
Telnyx - Ireland


About Telnyx

At Telnyx, we’re architecting and amplifying access to global connectivity. We power communications, wireless, networking and storage from our 
private, global, multi-cloud IP network
 all the way out to the 
hyperlocal edge
. And we make this edge infrastructure easily available through intuitive APIs housed in 
one space
.

We’re interested in solving real-world problems, modernizing the antiquated and automating the manual. In building solutions that make connectivity simple and accessible, we’re laying the foundation for a future of endless innovation and interconnected technology. Our shared vision is a future where people, devices and applications can seamlessly connect across the globe.

About you

We are looking for someone who will is a whizz with Python, has experience with microservices and is happy to get stuck into a gritty and fast paced environment to work within our awesome Python team, championing and leading the build of secure, robust and high-performance systems. 

The Opportunity

Our Python team works on building highly available low latency microservices from scratch using the newest bleeding-edge technologies.

 

You will work on creating internal tools to be used across the company, have the opportunity to make a huge impact on our growing company, solving complex problems as we scale. You’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.
  • Design developer-friendly APIs.
  • Build, test, and deploy applications to deliver critical global communications services.
  • Identify and resolve issues related to latency, scalability, and performance.
  • Create tools to automate aspects of production systems.


Who we're looking for

  • 6+ years of professional software development experience with an object-oriented programming language
  • Experience with web application development using Python
  • Comfort working with relational databases at scale.
  • Experience in a highly-available, uptime-critical production environment.
  • Deep knowledge of microservice architecture patterns and anti-patterns.
  • Familiarity with Docker, Kubernetes, Consul, Jenkins, Prometheus, or RabbitMQ. 

Bonus Points For

  • You take a thoughtful approach to decision making, knowing when to move fast and when to long-term optimize.

  • You want to work in a fast-paced, product-driven environment.

  • You keep up to date with the latest technologies and patterns, and enjoy sharing what you’ve learned.

 
#LI-KG1
#LI-REMOTE


Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5633040003
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Jun 6, 2023
Dispatch Team Lead -
Velocity -

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885a88879678701888bcbd54124d6&source=&lang=en
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Jun 5, 2023
Field Operations Team Lead -
Velocity -


Position:  Field Operations Team LeadLocation: 
 
Holland, OH



Velocity is looking for a dedicated and enthusiastic Field Operations Team Lead to help support daily responsibilities and functions of our Velocity Field Technicians. This is an onsite position that work in our Holland, Ohio office and will report to the Field Operations Supervisors. This is a first shift role. Rotating weekend work is required.



Field Operations Team Lead act as a point of communication for our Velocity Field Technicians.  This role will receive requests, transmit messages and schedule Velocity Field Technicians to customer sites. The position involves verifying arrivals and following up on scheduled appointments. Ideal candidates will be excellent communicators and able to remain calm and composed, especially in challenging situations.  

 

As a Field Ops Team Lead with Velocity, expect to:



  • Schedule/maintain appointments for the jobs with the Velocity Field Technicians (VFTs).



  • Verify the VFTs are not missing their scheduled appointments.



  • Verify the VFTs are offsite in a timely manner when work is completed.



  • Coordinate with multiple internal teams regarding VFT needs.



  • Coordinate and oversee critical dispatches.



  • Receive, prioritize, and resolve both internal and external escalations.



  • Assist in coordinating travel needs for VFTs.



  • Produce daily reports regarding specific KPI’s for Field Operations.



This job might be for you if you: 



  • Have a high school diploma or GED.



  • Have strong verbal and written communication skills.



  • Enjoy meeting the needs of customers.



  • Enjoy critical thinking.



  • Consider yourself well organized.



  • Are proficient with Microsoft 365.



Skills/Abilities:



  • The ability to work as a team, but able to succeed when completing individual tasks.



  • Ability to learn and understand Velocity’s custom portals and systems.



  • Ability to adapt in difficult situations to meet the needs of internal and external customers.



  • Consistently demonstrate an unconditional polite, professional, patient and courteous manner in dealing with callers, visitors and all employees.



Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885a88879678701888c6399d47817&source=&lang=en

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Jun 5, 2023
Account Executive, SMB - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Account Executive, SMB will solve tangible client obstacles by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s SMB Sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with Sales Engineers, Sales Managers and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your role

As an Account Executive, SMB you’ll own the complete sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex, communications problems felt by everyone around the world.

This in-office position reports to our SMB Sales Manager and is based in our Austin, TX office.

What you’ll do  

  • Own the entire sales process, inclusive of working leads and generating pipeline
  • Build talk tracks to align with specific client use cases
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring  

  • 1-2 years of sales experience in an ever-changing environment  
  • Experience in Salesforce, Outreach, Clari amp; Highspot
  • Preferred expertise in SaaS Sales

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6786829002
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Jun 5, 2023
Administrative Assistant - Legal (Contract) - San Ramon
Dialpad - San Ramon

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Legal team plays an essential role in assessing risk and protecting the company while advancing business goals. This team collaborates closely with our Sales, Marketing, Finance, Customer Success, and HR teams to improve the company’s overall effectiveness and to manage the myriad legal matters that these teams face. We are an intentionally small, highly competent group of legal professionals focused on velocity, scalability, and rigor to support Dialpad’s continued growth from startup to market leader.

Your role

We are seeking an entry-level Administrative Legal Assistant for a temporary contractor position. As an Administrative Assistant, you will be responsible for managing a contract repository consisting of thousands of contracts with customers, vendors, partners and more. You’ll work closely with our IT team, Legal Assistant, and Contracts Managers to help us get the most out of our contract lifecycle management (CLM) system. Your primary tasks will include tagging attributes and terms in contracts, as well as generating various reports based on specific tagged attributes and contract types. This is a temporary contractor position, which requires a commitment to completing the assigned tasks within the specified timeframe. 

This position will work closely with our Legal Assistant and has the opportunity to be based remotely or in one of our Bay Area Offices.

What you’ll do 

  • Manage and oversee our CLM and repository system
  • Collaborate with the contracts team and IT department to establish a seamless integration with Salesforce
  • Perform through organization and maintenance of the repository, housing a substantial volume of contracts
  • Conduct a comprehensive review of previously executed contracts to identify, categorize, and tag specified key attributes and terms
  • Validate and ensure the accuracy of contract tags suggested by Ironclad's AI during the import process, including dates, contract values, renewal terms, and more
  • Ensure consistent and coherent naming conventions for all contracts within the repository
  • Eliminate duplicate and empty records lacking associated contracts
  • Generate requested reports based on specific tagged attributes
  • Adhere to a strict code of confidentiality and handle sensitive information with utmost professionalism

Skills you’ll bring 

  • Bachelor’s degree or equivalent (preferred)
  • Previous administrative or clerical experience
  • Experience using a CLM tool (preferred)
  • Attention to detail and strong organizational skills
  • Basic understanding of legal terminology, types of contracts, and contract components
  • Proficiency in using computer systems and software for data entry and file management
  • Ability to work independently and efficiently in a fast-paced environment
  • Excellent time management skills.

Who you are

The successful candidate will play a vital role in organizing and streamlining our contract repository, ensuring efficient retrieval and access to essential contract information. The ideal candidate for this role is inquisitive, detail-oriented and deadline-driven; they are skilled at planning, organizing, and executing tasks within specified timeframes, and because of this they thrive in an environment where there is a sense of urgency.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6784705002
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Jun 5, 2023
Sr. Product Manager, Analytics -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Analytics Product Manager  will be responsible for the real time analytics of the Dialpad solution, with a special focus on the AI Contact Center and AI Sales products to drive the roadmap and own this area of the product..  In this role, you’ll combine customer interactions, requirement gathering, interaction with Design, and with Engineering in order to build the product and drive its adoption.

Dialpad’s Product Management team plays an essential role in building the products of tomorrow, that are 100% cloud, and infused with AI, in order to differentiate ourselves in the UCaaS and CCaaS industry.  This team collaborates closely with Customers, Sales, Design, Engineering and Product Marketing to constantly improve the Dialpad products. We are looking to differentiate Dilpad via innovation in AI in everything we do. Analytics being the glue of so many features play a critical role in the execution of the roadmap across multiple products. 

Your role

As a Product Manager of Analytics , you’ll own specifically the real time aspect of the Analytics product for UCaaS and CCaaS, this will include but not be limited to real time dashboards, alerts for different personas in the UCaaS and CCaaS product portfolio, like Coaches, Supervisors, Agents, etc . You’ll work closely with the sales organization and customers to flush out the requirements, with Designers to define the UX of the product, with Engineering to write the requirements and build the product, and with Product Marketing to launch the product and define the Go to Market strategy.  You’ll also help create the short and long term roadmap for the product. In addition, you’ll help bring other products to market, as each feature and product has an impact on Analytics, you will work closely with the entire portfolio and support their respective needs to bring to market their own products. AI is also a very important part of what Dialpad offers, and you will review how AI can be infused inside the Analytics product in order to define the next generation of analytics.

This position reports to our Senior Director of Product Management  and has the opportunity to be based in our Buenos Aires, Argentina Office.

What you’ll do 

  • Develop expertise in the Dialpad Analytics Platform
  • Establish strong working relationships with key counterparts in Engineering, Design, Partnerships, and Sales.
  • Learn amp; apply existing team processes on developing product specifications, iterating with design and technical leadership, and managing development, testing amp; delivery
  • Become the primary point of contact for internal queries relating to our Analytics.
  • Be able to identify product amp; technical issues, and actively develop and track solutions. 
  • Be able to identify gaps in metrics, reports and dashboards that are being created for customers, and articulate a plan to address them (UCaaS amp; CCaaS).
  • Deliver increasingly complex features and improvements, leading short-term planning and resource management to execute on our roadmap
  • Measure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritization
  • Manage new features and regular release through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launch
  • Lead quarterly planning efforts for the Analytics team, specifically focusing on real time aspects (alerts, dashboards, etc).
  • Own long-term product strategy for the Analytics platform, including both enhancing the platform’s capabilities, and adding relevant metrics, reports and dashboards as necessary. 

Skills you’ll bring  

  • Bachelor Degree in Engineering or equivalent practical experience
  • Experienced Product Manager with 5+ years of experience
  • Experience in Analytics or equivalent, B2B preferred
  • Plus: past experience in CCaaS, UCaaS or CRM

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6689613002
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Jun 2, 2023
Field Technician (Service and Installs) Nashville, TN -
Velocity -


Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:



  • Like to Travel



  • Don’t mind heights, ladders, or confined spaces



  • Can efficiently use basic tools and have basic construction skills



  •  Have a customer service focus and can interact with others professionally



  • Manage your time well independently



  • Enjoy problem solving and facing new challenges



  • Are comfortable utilizing remote support



  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7883a888796b3601887d0f56d20010&source=&lang=en
View More Show Me The Details
Jun 2, 2023
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