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Customer Support Representative, Tier 1 -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Responsibilities:

  • Become an expert in our products and service
  • Deliver amazing service and support to our users by providing fast and accurate responses
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Requirements:

  • College degree is required (technical degree is preferred)
  • Minimum of 5 years in customer support (additional work experience in a technical field is preferred)
  • Strong preference to having worked in the past for a well-known US company in support
  • Good home computer and internet connectivity a must (will be verified)
  • Excellent English skills a must (candidates will be turned down if their responses to the ad contain grammatical errors)

What you will achieve

In your first 30 days: 

  • You’ll complete our training course and be equipped to handle customer interactions across all our channels and platforms

In your first 60 days: 

  • You’ll be actively contributing to our teams goals around amazing customer support

In your first 90 days:

  • You’ll be participating in team meetings focused around strengths and weaknesses of our team’s performance against our key metrics
  • You’ll be able to provide recommendations for processes and system configurations that streamline service for our customers 

Who you are

This team is focused on supporting our partners who are supporting our product with their end users. As a great fit in this role, you will enjoy helping others solve complex problems and are able to drive issues to resolution while providing expectations about what the next steps are and who will execute them. You will have worked in a call center environment for a minimum of three years preferably processing incoming calls via a ticketing system in a SIP/Telco environment. Additionally, your background will ideally reflect some technical experience/knowledge surrounding LAN/WAN, Cloud technology and VoIP.

Dialpad Perks amp; Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6552289002
View More Show Me The Details
Mar 20, 2023
Manager, Onboarding -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

Your Role

As Manager, Onboarding, you’ll be responsible for the onboarding team's success. You’ll work closely with the Professional Services leadership team to create an amazing onboarding experience for Dialpads customers.  You’ll also help create processes that create efficiencies for the onboarding specialists and accountability of the onboarding team . In addition, you’ll create happy customers for our customer success and support teams. 

This position reports to our Senior Manager, Customer Onboarding and has the opportunity to be based in Manila, PH. 

What you’ll do 

  • Lead a high performance Customer Onboarding team focused on onboarding VSB amp; SB customers
  • Monitor KPI’s and evaluate team performance to ensure we are operating at the highest standard
  • Initiate process improvements through creation to execution of new strategies
  • Learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment

Skills you’ll bring

  • 1-3+ years of relevant managerial experience
  • 5+ years of industry experience
  • Experience in onboarding, VoIP, cloud based communications
  • Customer focused and demonstrable passion about customer experience
  • Exceptional English fluency and excellent written, verbal, and listening communications skills with a professional (even dynamic) presence, presentation and public speaking skills
  • Proven cross functional leader with proven track record of collaboration, prioritization, and workload management
  • Quick learner, always looking to embrace and master new technologies
  • Technical background in IT Service Management, Telecommunications, and/or IT Operations Management solutions is a plus, though not required
  • Proven operational acumen with ability to define success targets and ensure attainment of targets
  • Excellent skills / ability to use Salesforce, Smartsheet, G-Suite 

Who you are

  • Able to work US core hours 8am - 5pm Central Time
  • Positive team player who embraces a team-first attitude and contributes to overall team success
  • You enjoy tackling complex customer challenges and finding creative solutions
  • Able to adapt quickly to an ever changing environment
  • Goal oriented - able to support and motivate a team to meet and exceed performance goals
  • Process oriented - able to develop functional processes and adapt them quickly to meet changing demands
  • Able to establish rapport and gain situational awareness quickly in single touch interactions with customers
  • Experience with telecommunication or SaaS providers required

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6576305002
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Mar 20, 2023
(Senior) Full Stack Developer (f/m/d) - EN - Berlin
virtualQ - Berlin




- Berlin, Germany

At virtualQ, you get the chance to
enhance your career as part of an innovative, growing tech startup
and work on a novel, award-winning product

with
top-notch technology
and
software management tools.
We like the concept of
simplicity, design
and
flat hierarchy
.

Are you looking for an opportunity to
actively shape and develop software
in collaboration with a fantastic team? Do you want to work in an environment where
your opinion and ideas are highly valued
?

Then you should join us as a
Full Stack Developer!



IN A NUTSHELL - WHO WE ARE AND WHAT WE DO

virtualQ provides a
cloud-solutionthat stops people waiting on hold
. Our AI-based product portfolio includes virtual waiting, virtual assistants, advanced ML scheduling algorithms, and more. Our
enterprise software
provides a
unique customer experience
with
cutting-edge technology
. We are backed by some of Germany's most prominent venture capital funds.



WHAT WE OFFER
  • A compelling product
    and

    an
    agile environment
    where we
    care about developer’s need

  • Our
    stack
    is currently built on
    modern technologies
    such as
    Ruby on Rails, Python, Elixir, Postgres
    ,
    React, Webpack, Sass…
  • A fun open minded team – you will work with highly-skilled colleagues, who are passionate about what they do and who value clean, well-written code
  • Result-oriented work environment  – we offer a lot of flexibility around achieving your work results

  • We have an
    educational budget
    for you to spend on

    your professional growth
  • Team days, after work gatherings and happy hours
    – activities are part of our daily office life (apart from Lockdown and Covid-19 of course)
  • We love tech!
    We work with the
    latest technologies
    and offer your
    choice of MacBook Pro or similar
  • Does co-working
    and
    freshly brewed coffee
    from
    our community barista
    sound appealing?
    Join us
    in our
    modern, centrally located office in Berlin Kreuzberg
    just around the corner

    from
    Moritzplatz



WITH THESE SKILLS YOU WILL BE THE PERFECT MATCH

MUST HAVES

  • You want to learn and grow as a
    Full Stack Developer
    in an
    innovative
    and
    vibrant tech environment

  • You have
    3 years+ experience
    with
    Ruby on Rails or similar (Django, Symphony)

  • You have some experience with
    React
    or similar Javascript frameworks
  • You are familiar with CI/CD, TDD,working agile and code reviews
  • You are an empathetic teamplayer with strong communication skills
  • You do not take things for granted - you question the status quo and ensure a shared understanding
  • You speak English fluently 

NICE TO HAVE
  • You have experience with DevOps and AWS

  • You are familiar with static typed languages like
    Go
    or
    TypeScript

  • You have experience with
    Python
  • You are familiar with PostgreSQL or Redis
  • You have experience with monitoring and observability tools like New Relic or similar
  • You have experience with securing and enabling high availability for critical services
  • You have worked with voice and audio applications
  • You are experienced with machine learning
  • You have some background with Twilio or the telecom industry
  • You speak German



YOUR DREAMJOB MIGHT BE JUST A CLICK AWAY. SO APPLY NOW!

Your contact person: Lisa

Find out more about virtualQ as an employer: https://virtualq.io/en/career/

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



 

Source: https://virtualq.softgarden.io//job/30197583/-Senior-Full-Stack-Developer-f-m-d-EN?jobDbPVId=75105691&l=de
View More Show Me The Details
Mar 20, 2023
Customer Success Manager - Denver
Dialpad - Denver

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.

Your Role

As a Customer Success Manager, you’ll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization. You’ll be in charge of understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.

This position reports to our Manager of Customer Success and has the opportunity to be based in our Denver, CO Office. 

What you’ll do 

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,  and communicating performance metrics and insights. 
  • Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

Skills you’ll bring  

  • Minimum 2-3 years experience working at a SaaS company
  • Experience working with and general knowledge of Telecommunications and Contact Center space preferred
  • Experience and comfort interacting with and influencing C-level executives
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
  • Ability to work cross departmentally
  • Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
  • Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
  • Willingness to travel to customer locations and team offsites

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6669184002
View More Show Me The Details
Mar 20, 2023
Sr. Customer Success Manager - Denver
Dialpad - Denver

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.

Your Role

As a Sr. Customer Success Manager, you’ll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization. You’ll be in charge of understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.

This position reports to our Manager of Customer Success and has the opportunity to be based in our Denver, CO Office. 

What you’ll do 

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights. 
  • Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

Skills you’ll bring  

  • 5+ years experience working at a SaaS company
  • Experience working with and general knowledge of Telecommunications and Contact Center space preferred
  • Experience and comfort interacting with and influencing C-level executives
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
  • Ability to work cross departmentally
  • Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
  • Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
  • Willingness to travel to customer locations and team offsites

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6564405002
View More Show Me The Details
Mar 20, 2023
Sr. Account Executive, Mid-Market - Phoenix
Dialpad - Phoenix

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Sr. Account Executive, Mid Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s Mid Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your Role

As a Sr. Account Executive, Mid Market you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a medium sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

This position reports to a Mid Market Sales Manager and requires at least 3 days per week in our Bay Area, Austin, TX or Phoenix offices. 

What you’ll do 

  • Own the entire sales process, including converting leads into workable pipeline
  • Build strategic outbounding campaigns and sequencing to source your own opportunities
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring 

  • 3-5 years of sales experience in an ever-changing environment  
  • Experience in managing amp; closing strategic deal cycles that include multiple business units and stakeholders
  • Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6667708002
View More Show Me The Details
Mar 20, 2023
Manager, Data Engineering - San Francisco
Dialpad - San Francisco

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Data Team brings together business expertise and advanced analytics skills to enable business teams to identify improvement opportunities that translate into new opportunities and results.  

The Data Engineer team will architect and craft the data platform to empower and implement data applications, including data ingestion framework, Data Observability, Data Quality, Anomaly detection, Data Lake/Data warehouse, business intelligence, APIs and reporting systems. The team will improve data platform performance and reliability, and opportunities to collaborate with industry standard innovative technology partners and authorities to improve efficiency through automation.

Your role 

As Data Manager you’ll focus on implementing data platform vision, planning and carrying out the roadmap to enable platform capabilities.
This position reports to our AVP Director of Analytics and has the opportunity to be based in our US, San Francisco/San Ramon.

What you’ll do

  • Manage Data Ingestion, transformation and data quality frameworks in Realtime and Batch
  • Design and develop cloud data platforms - Tools and Capabilities to support teams to enable self-service capabilities.
  • Write in Python, Java or other languages to deliver a wide variety of data services
  • Building tools to accelerate data ingestion and transformation with lineage, data security, data privacy protection.
  • Improve data quality by using amp; improving internal tools/frameworks to automatically detect Data quality issues.
  • Keep abreast of new tools, packages while consistently pushing the limit of what is possible to deliver the best solutions
  • Collaborate with Product Owners to apply Dialpad’s agile processes and be responsible for the initiation, delivery, and communication of projects for the partner organizations
  • Promote tooling, frameworks and findings with the wider Dialpad Community
  • Willing to work across multiple time zones
  • Understand and gain solid understanding of team’s technology stack and instance strategy to align with software development lifecycle
  • Ability to lead complex projects with technical design to launch, incremental approach rather than big bang with continuous delivery, simplifying sophisticated architectural with simple solutions, and seeks opportunities to improve
  • Owning and performing thorough, meaningful and balance reviews, tailers code review comments – useful for the receivers, continuous measurable improvement through reducing deployment bugs
  • Contribution to the documentation, release notes, documentation reviews to guide others and improve their performance
  • Building high quality monitoring, sets and communicate reliability requirements and coaching junior members of the team including extended teams
  • Keeping security for both data in transit and data at rest, and compliance (PII, PCI, CCPA, SOX, GDPR etc.) in mind
  • Understanding of available resources while designing the solution, ability to reuse the resources to build scalable solution

Skills you’ll bring

  • 7+ years of technology industry experience
  • Proven track record writing data algorithms and pipelines.
  • Proficient experience writing python, java or Scala.
  • Experience on any of these cloud platforms (GCP, AWS, Azure)
  • Experience with BigQuery, Spark or Databricks, or Redshift

Other Qualifications:

  • Familiarity with Data pipelines or CI/CD implementations (Preferred)
  • Quantitative graduate degree (is a plus)
  • Master Degree or higher in Computer Science/Engineering or directly related experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6667639002
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Mar 20, 2023
Senior Growth Marketing Analyst - Vancouver
Dialpad - Vancouver

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Data Analysts bring together business expertise and advanced analytics skills to enable business teams to identify improvement opportunities that translate into new opportunities and experiments.  In this role, you’ll combine research, data science, data storytelling and experimental design (i.e A/B Testing) to create insights that contribute to the business team’s resolution making process.

Your Role

As a Senior Growth Data Analyst, you’ll own the advanced analytics roadmap to support the growth product and marketing team. You’ll work closely with Product Managers and Marketing Managers to plan experiments and perform exploratory data analysis to understand the drivers of the team’s key performance indicators. You’ll also help create predictive models in diverse scenarios (e.g cross sell models, adoption models, churn models, etc.). In addition, you’ll help bring awareness to the features that should be prioritized in each Product and Marketing sprint. 

What you’ll do 

  • Own the advanced analytics roadmap to support the business team
  • Organize weekly reviews of product and marketing initiatives related to growth and make data drive recommendations. 
  • Make proactive suggestions on flow improvements based on the findings from running exploratory data analysis and experiments
  • Drive A/B testing design and result review process
  • Partner with Product Managers to design experiments and monitor the impacts on existing KPIs. You are also expected to suggest the creation of new KPIs as needed

Skills you’ll bring 

  • 6+ years of experience as Data Analyst or relevant position
  • Experience using user behavior analytics tools such as Amplitude or Mixpanel for at least 2 years
  • Fluent in SQL (i.e able to join data from multiple sources to create a dataset that can then be assessed)
  • Familiar with Python in building predictive models
  • Fluent with data and visualization technologies 
  • Experience with descriptive and inferential statistics (ie You are able to tell stories from data and perform statistical tests)

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6322692002
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Mar 20, 2023
Data Engineer -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

**Please submit your resume in English**

About the team

Dialpad’s Data Team brings together business expertise and advanced analytics skills to enable business teams to identify improvement opportunities that translate into new opportunities and results.  

The Data Engineer team will architect and craft the data platform to empower and implement data applications, including data ingestion framework, Data Observability, Data Quality, Anomaly detection, Data Lake/Data warehouse, business intelligence, APIs and reporting systems. The team will improve data platform performance and reliability, and opportunities to collaborate with industry standard innovative technology partners and authorities to improve efficiency through automation.

Your Role

As a Data Engineer, you’ll focus on implementing data platform vision, planning and carrying out the roadmap to enable platform capabilities.
This position reports to our AVP Director of Analytics and has the opportunity to be based in our Buenos Aires Office.

What you'll do

  • Implement Data Ingestion, transformation and data quality frameworks in Realtime and Batch
  • Design and develop cloud data platforms - Tools and Capabilities to support teams to enable self-service capabilities.
  • Write in Python, Java or other languages to deliver a wide variety of data services
  • Building tools to accelerate data ingestion and transformation with lineage, data security, data privacy protection.
  • Improve data quality by using amp; improving internal tools/frameworks to automatically detect Data quality issues.
  • Collaborate with Product Owners to apply Dialpad’s agile processes and be responsible for the initiation, delivery, and communication of projects for the partner organizations
  • Willing to work across multiple time zones
  • Understand and gain solid understanding of team’s technology stack and instance strategy to align with software development lifecycle
  • Contribution to the documentation, release notes, documentation reviews to guide others and improve their performance
  • Building high quality monitoring, sets and communicate reliability requirements and coaching junior members of the team including extended teams
  • Keeping security for both data in transit and data at rest, and compliance (PII, PCI, CCPA, SOX, GDPR etc.) in mind

Skills you’ll bring

  • 3+ years of technology industry experience
  • Proven track record writing data algorithms and pipelines.
  • Proficient experience writing python, java or Scala.
  • Experience on any of these cloud platforms (GCP, AWS, Azure)
  • Experience with BigQuery, Spark or Databricks, or Redshift

Other Qualifications:

  • Familiarity with Data pipelines or CI/CD implementations (Preferred)
  • Quantitative graduate degree (is a plus)
  • Master Degree or higher in Computer Science/Engineering or directly related experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6657416002
View More Show Me The Details
Mar 17, 2023
Digital Analyst -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

Dialpad is looking for a Digital Analyst to join and become a key member of the Demand Generation Marketing  team. You will be directly contributing to the growth of our business by partnering with the Demand Generation, Data, and Operations teams.

Your role

As a Digital Analyst, you will be responsible for working with the demand generation team to analyze SMB campaigns and programs, reporting, analyzing, and providing recommendations that make significant impacts on the business. 

What you’ll do

  • Analyze the performance of campaigns and paid programs to identify areas for improvement, notable trends, and opportunities for efficiencies
  • Perform campaign data analysis to understand the impact amp; ROI associated with each program to aid in the development of future strategies
  • Work with cross-functional teams on the day-to-day execution of analytics projects amp; initiatives
  • Generate reports, documentation, and insights as part of the analysis process
  • Ensure quality and timeliness of results that meet expectations while balancing business needs with the appropriate level of analytical rigor
  • Leverage story-telling skills to deliver insights that are clear, concise, and actionable
  • Work in tools such as Google Adwords, Google Analytics, Amplitude, Salesforce, Domo, Google Sheets, Linkedin, 

Skills you’ll bring

  • BA/BS or equivalent experience
  • 2-4 years of marketing, web, or customer analytics experience
  • Solid understanding of multiple digital channels and how they work together (SEM, SEO, CRO, Social, Display, etc.)
  • Experience with using CRM and Business Intelligence tools
  • Effective time management and project management skills
  • Enthusiasm for cross-functional and collaborative work, comfortable interfacing with multiple stakeholders
  • Team player with a sincere drive to discover and share insights to the larger team
  • Self-sufficient, can complete project requests independently when needed

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6657220002
View More Show Me The Details
Mar 17, 2023
Onboarding Specialist -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

  • You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings 
  • You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support 
  • You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the PM role and the Professional Services team 

In your first 60 days: 

  • You’ll begin to shadow your team mates calls to get a good understanding of the Dialpad deployment process
  • You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment 
  • You’ll incorporate Dialpad’s methodology into your deployment plans within Smartsheet 

By 90 days: 

  • With the help of the Professional Services management team you’ll work directly with customers and lead their deployments 
  • You’ll host end-user and admin training sessions for our customers to get them educated on Dialpad products and assist with change management 

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team. 

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6657335002
View More Show Me The Details
Mar 17, 2023
Paid Search Specialist -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

Dialpad is looking for a Paid Search Specialist to join and become a key member of the Demand Generation Marketing  team. 

Your role

As a Paid Search Specialist, you will be responsible for working with the demand generation team to implement and analyze paid search campaigns and programs, reporting, analyzing, and providing recommendations that make significant impacts on the business. You will support the strategy and execution of a multi-million dollar paid search program, with the objective of driving revenue through online ecommerce purchases and generating sales pipeline all while continually finding ways to  improve spend efficiency for the business.

What you’ll do

  • Plan, implement, and analyze the performance of paid search campaigns, identify areas for improvement, notable trends, and opportunities for efficiencies
  • Perform campaign data analysis to understand the impact amp; ROI associated with each campaign to aid in the development of future strategies
  • Own day-to-day campaign management: budgeting, building and expanding of campaigns, ad copy writing, landing page testing, bid management, audience building, keyword management, etc.
  • Work with cross-functional teams on the day-to-day execution of analytics projects amp; initiatives
  • Generate reports, documentation, and insights as part of the analysis process
  • Leverage story-telling skills to deliver insights that are clear, concise, and actionable
  • Work with leadership to update forecasts, provide seasonality estimates, and report out on daily goals
  • Work with Creative and Web-development teams to create high performing on-brand copy, landing pages, and other necessary marketing materials
  • Attend weekly meetings and provide performance insight to various stakeholders and updates on initiatives
  • Work in tools such as Google Adwords, Google Analytics, Amplitude, Salesforce, Domo, Google Sheets, Linkedin. 

Skills you’ll bring

  • 2+ years of hands-on experience planning and executing large-scale SEM campaigns 
  • Deep understanding of Google and Bing’s bidding algorithms to meet budget and performance goals
  • Hybrid of B2B and consumer experience preferred
  • Master with Excel and Google Sheets to create and maintain dashboards and provide ad hoc analysis. Comfortable with sumifs ,countifs, vlookup, pivot tablets, etc.
  • Solid understanding of multiple digital channels and how they work together (SEM, SEO, CRO, Social, Display, etc.)
  • Ability to combine large amounts of disparate data sets into a single cohesive report
  • Track record of experience delivering against marketing targets
  • Ad tech product knowledge (Google Analytics, Adobe, Salesforce, etc)
  • Experience collaborating with larger marketing teams, business operations, international teams, product teams, sales teams, etc.
  • Ability to provide performance updates to both technical and non-technical audiences
  • Google Adwords/Bing Ads certification not required, but a plus
  • Team player with a sincere drive to discover and share insights to the larger team

Benefits

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6655078002
View More Show Me The Details
Mar 17, 2023
SEO Outreach Specialist -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy.

Dialpad’s SEO Outreach Specialist will grow Dialpad’s website backlink profile and maximize the traffic potential of Dialpad’s content. In this role, you’ll use your experience in growing the backlink profile of a website (with white-hat tactics, of course) to help the website grow in domain authority and become a leader in our space.

Dialpad’s Content amp; SEO team plays an essential role in driving not only traffic, but also leads and revenue. This team collaborates closely with Design, Product Marketing, and our Web Dev team to constantly improve our website experience while driving revenue.

Your role

As a  SEO Outreach Specialist, you’ll own backlink and relationship building with existing and new partners. You’ll work closely with our Global SEO Manager and Technical SEO Manager to insert links into posts, build relationships, and acquire backlinks. Candidates should be highly proficient in English.

This position reports to our Global SEO Manager and has the opportunity to be based in our Manila Office. 

What you’ll do

  • Work closely with the Global SEO Manager to increase Dialpad’s search visibility
  • Take ownership of existing partnerships
  • Vet new opportunities
  • Plan new link building initiatives and projects
  • Perform competitor research to identify opportunities
  • Edit content for off-site opportunities and partnerships
  • Launch backlink campaigns
  • Report on link building metrics and ROI
  • Identify ways to make our content more link-worthy
  • Conduct regular audits of our backlink profile

Skills you’ll bring 

  • 2+ years of experience building links and doing outreach
  • ​​Firm knowledge of SEO, especially regarding link building best practices
  • Experience with different types of link building tactics
  • Excellent written communication skills. In addition to writing emails, you may be asked to write meta tags, content outlines, or even long-form content (if you’d like).
  • Experience with building links for different locations (US, UK, DE, FR, etc.)
  • Skilled in outreach, relationship building, competitor analysis, and backlink profile analysis
  • Ability to analyze, report on, and optimize link building efforts
  • Ability to work independently and demonstrate a “Do the Right Thing” attitude
  • A willingness to roll up your sleeves and get work done
  • Experience using SEO tools like Ahrefs, Google Search Console, etc.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6653919002
View More Show Me The Details
Mar 17, 2023
Software Engineer, iOS -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role 

As an iOS Engineer, you will play a critical part in defining and building a fault-tolerant, scalable, and well-designed application. We have a sophisticated distributed system with complex failure modes across multiple web and telephony protocols. Join us, and have a huge impact on the quality of Dialpad's growing products and services.

What you’ll do [i.e., Responsibilities]

  • Architect, build, iterate and manage our set of iOS applications
  • Influence every aspect of the iOS development process from API creation, design, and final product
  • Partner closely with our design team to produce an application that flows seamlessly and works intuitively with our users
  • Own important pieces of the product that has high visibility both internally and externally
  • Envision new products and features that are inspired, considered, and magical
  • Find simple, elegant solutions to hard problems

Skills you’ll bring [i.e., Qualifications]

  • Strong foundation in the fundamentals of computer science, with familiarity in data structures, algorithms and software design optimized for embedded systems.
  • Experience developing iOS applications using Swift or Objective-C
  • Knowledge of iOS frameworks such as UIKit, Core Data, and Core Animation
  • Outstanding engineering talent proven by great results, interesting hobby projects, open source contributions
  • Understanding of Git and version control
  • Strong problem-solving skills and ability to work independently and as part of a team
  • Strong verbal and written communication skills

    Bonus skills

  • Engineers with a background in real time communications technology is a plus
  • BS, or MS, in Computer Science or related technical discipline (or equivalent)

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5564629002
View More Show Me The Details
Mar 17, 2023
Software Engineer, iOS -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role 

As an iOS Engineer, you will play a critical part in defining and building a fault-tolerant, scalable, and well-designed application. We have a sophisticated distributed system with complex failure modes across multiple web and telephony protocols. Join us, and have a huge impact on the quality of Dialpad's growing products and services.

What you’ll do [i.e., Responsibilities]

  • Architect, build, iterate and manage our set of iOS applications
  • Influence every aspect of the iOS development process from API creation, design, and final product
  • Partner closely with our design team to produce an application that flows seamlessly and works intuitively with our users
  • Own important pieces of the product that has high visibility both internally and externally
  • Envision new products and features that are inspired, considered, and magical
  • Find simple, elegant solutions to hard problems

Skills you’ll bring [i.e., Qualifications]

  • Strong foundation in the fundamentals of computer science, with familiarity in data structures, algorithms and software design optimized for embedded systems.
  • Experience developing iOS applications using Swift or Objective-C
  • Knowledge of iOS frameworks such as UIKit, Core Data, and Core Animation
  • Outstanding engineering talent proven by great results, interesting hobby projects, open source contributions
  • Understanding of Git and version control
  • Strong problem-solving skills and ability to work independently and as part of a team
  • Strong verbal and written communication skills

    Bonus skills

  • Engineers with a background in real time communications technology is a plus
  • BS, or MS, in Computer Science or related technical discipline (or equivalent)

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5565010002
View More Show Me The Details
Mar 17, 2023
Sales Commissions Analyst - Bangalore
Dialpad - Bangalore

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

Position Overview:

Reporting to the Compensation Manager, the Sales Commissions Analyst will be a key partner of the Sales Commissions Team. This role will be responsible for day-to-day administration of Xactly Incent including creating, maintaining, and updating employee and plan data in Xactly Incent as well as updating quotas and distribution of individual compensation plans.

  • Coordinate with the other members of the global incentives team on the calculation of the monthly commission accruals (across all commissionable group), as well as monthly commission payout calculations
  • Manage tracking of individual Compensation Plans and reporting on Attainment to quota / target
  • Monitor and resolve field inquiries regarding sales and compensation.
  • This position will be fully remote and align with US operations time zones.

Qualifications:

  • 3+ years in compensation
  • 2+ years’ experience with Xactly Incent Software
  • Advanced knowledge of Microsoft Excel including Pivot Tables, Advanced Formulas and Modeling
  • Experience using Salesforce CRM
  • Committed to accuracy, integrity and transparency
  • Detail oriented with strong follow up skills
  • Excellent spoken and written communication skills
  • Bachelor's degree in Accounting, Finance, Business Administration, or similar field
  • Excellent organizational and multitasking skills
  • Hard working and self-motivated

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6647497002
View More Show Me The Details
Mar 17, 2023
Director, Digital Marketing - San Ramon
Dialpad - San Ramon

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

Dialpad is looking for a digital marketing leader to join and become a key member of the Marketing  team. You will be directly contributing to the growth of our business, driving Dialpad’s digital marketing strategy and leading a team of high-performing marketers. 

Your role

You will be responsible for developing and implementing a cohesive digital marketing strategy with the objective to improve brand awareness, increase website traffic and quality, improve conversion rates, and ultimately drive revenue through online ecommerce purchases and generating sales pipeline.

What you’ll do

  • Lead the day-to-day and long term strategy and execution of driving demand across paid, direct, and organic digital channels 
  • Oversee a multi-million dollar budget, distributed across paid and unpaid channels, aligned to achieving company revenue goals and delivering the highest possible ROI 
  • Work with Sales, Marketing, and Finance leadership to ensure agreement on priorities, adjusting as required by changing market conditions and emerging opportunities
  • Optimize campaigns across the marketing and sales funnel to maximize leads, pipeline, revenue and lifetime value while minimizing cost of acquisition.
  • Drive efficient growth across all products and different market segments. Take full ownership from ideation through to reporting and analysis
  • Continuously challenge the status quo and look for ways to take performance to new levels; Maintain a constant cadence of testing with rigor of measurement and analysis  
  • Be willing to take risks and experiment, while learning and failing fast as needed
  • Work across functional teams to develop new business processes to yield improvements in funnel performance
  • Leverage data to understand performance, trends, issues and solutions
  • Build data-driven recommendations and champion data-driven decision-making 
  • Forecast, measure, analyze and report the impact of digital campaigns
  • Leverage analytical and quantitative skills to interpret data, generate insights and translate it into actionable changes

Skills you’ll bring

  • 7+ years of B2B performance marketing experience 
  • Proven track record of building and executing high-impact performance marketing programs that directly drive revenue efficiently
  • Deep understanding of digital marketing best practices and driving demand through a multiple touchpoint customer journey 
  • Deep understanding of digital advertising platforms, including Google, Bing, Youtube, GDN, Linkedin, Facebook, etc. 
  • Results and data driven with excellent attention to detail; excellent analytical and quantitative skills to interpret data and translate it into actionable changes
  • Demonstrated experience measuring and managing performance metrics at a granular level to optimize performance at the vendor, keyword, and sub-campaign level
  • Hybrid of B2B and consumer experience preferred
  • Expert understanding of multiple digital channels and how they work together (SEM, SEO, CRO, Social, Display, etc.)
  • Track record of experience delivering against marketing targets
  • Experience collaborating with larger marketing teams, business operations, international teams, product teams, sales teams, etc.
  • Team player with a sincere drive to discover and share insights to the larger team

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6591848002
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Mar 17, 2023
Manager, Account Management SMB - Austin
Dialpad - Austin

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the Team

Serving as a consultant to the client, the AM team will show the value of what's possible through the implementation of the Dialpad product suite. 

The AM team will develop and execute on a sales strategy for Dialpads existing customer base. They will be responsible for meeting/exceeding sales and revenue goals and objectives, overall customer relationship management and customer satisfaction. The AM is ultimately responsible for making sure our customers are constantly realizing the value of Dialpad, are aware of all new product releases, and for  driving positive outcomes for both the customer and Dialpad. 

As a member of the Sales organization, the AM will carry a revenue quota and will report directly to the Director of Account Management.  

This role requires 3-5 days every week in our downtown Austin, TX office. 

What you'll do as a Manager, Account Management (SMB) 

  • Run a weekly team meeting and 1:1s with your AMs, as well as bi-weekly coaching sessions
  • Attend weekly leadership meetings
  • Coach and evaluate your team’s skills, identify any gaps and use this knowledge to uplevel their abilities to run the sales process
  • Accurately forecast weekly, monthly and quarterly attainment. 

Skills you will bring 

  • 3-5 years of management experience
  • Intrinsically motivated to succeed and to see others succeed 
  • Ability to work cross functionally and partner with Customer Success to drive positive results
  • Proven success in meeting and exceeding revenue targets 
  • Passionate about providing a top notch, best in class customer experience
  • Strong presentation, meeting facilitation, and written communication skills
  • Comfortable analyzing and understanding data 
  • Excellent time management skills with the ability to track numerous details
  • Willingness to travel to customer locations or events as needed
  • Preferred expertise in SaaS sales
  • Desire to work in a fast paced startup environment where your input is desired to help craft our offerings and how we interact with clients
  • Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
  • Ability to communicate, present and influence key stakeholders

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6571724002
View More Show Me The Details
Mar 16, 2023
Customer Success Manager - Denver
Dialpad - Denver

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.

Your Role

As a Customer Success Manager, you’ll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization. You’ll be in charge of understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.

This position reports to our Manager of Customer Success and has the opportunity to be based in our Denver, CO Office. 

What you’ll do 

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,  and communicating performance metrics and insights. 
  • Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

Skills you’ll bring  

  • Minimum 2-3 years experience working at a SaaS company
  • Experience working with and general knowledge of Telecommunications and Contact Center space preferred
  • Experience and comfort interacting with and influencing C-level executives
  • Strong presentation, meeting facilitation, and written communication skills
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
  • Ability to work cross departmentally
  • Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
  • Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
  • Willingness to travel to customer locations and team offsites

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6552289002
View More Show Me The Details
Mar 16, 2023
Account Executive, Mid-Market - Sydney
Dialpad - Sydney

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Account Executive, Mid Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad’s enterprise voice, contact centre and omnichannel solutions. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s Mid Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your role

As an Account Executive, Mid Market you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a medium sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

This position reports to our ANZ Director, and has the opportunity to be based in our Sydney, Australia Office. This role is hybrid.

What you’ll do

  • Own the entire sales process, including converting leads into workable pipeline
  • Build strategic outbounding campaigns and sequencing to source your own opportunities
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring 

  • 3-5 years of sales experience in an ever-changing environment  
  • Experience in managing amp; closing strategic deal cycles that include multiple business units and stakeholders
  • Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6633360002
View More Show Me The Details
Mar 16, 2023
Senior VoIP Engineer -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78859e86e218800186e64940ad7de4&source=&lang=en
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Mar 15, 2023
SEO Outreach Specialist -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy.

Dialpad’s SEO Outreach Specialist will grow Dialpad’s website backlink profile and maximize the traffic potential of Dialpad’s content. In this role, you’ll use your experience in growing the backlink profile of a website (with white-hat tactics, of course) to help the website grow in domain authority and become a leader in our space.

Dialpad’s Content amp; SEO team plays an essential role in driving not only traffic, but also leads and revenue. This team collaborates closely with Design, Product Marketing, and our Web Dev team to constantly improve our website experience while driving revenue.

Your role

As a  SEO Outreach Specialist, you’ll own backlink and relationship building with existing and new partners. You’ll work closely with our Global SEO Manager and Technical SEO Manager to insert links into posts, build relationships, and acquire backlinks. Candidates should be highly proficient in English.

This position reports to our Global SEO Manager and has the opportunity to be based in our Manila Office. 

What you’ll do

  • Work closely with the Global SEO Manager to increase Dialpad’s search visibility
  • Take ownership of existing partnerships
  • Vet new opportunities
  • Plan new link building initiatives and projects
  • Perform competitor research to identify opportunities
  • Edit content for off-site opportunities and partnerships
  • Launch backlink campaigns
  • Report on link building metrics and ROI
  • Identify ways to make our content more link-worthy
  • Conduct regular audits of our backlink profile

Skills you’ll bring 

  • 2+ years of experience building links and doing outreach
  • ​​Firm knowledge of SEO, especially regarding link building best practices
  • Experience with different types of link building tactics
  • Excellent written communication skills. In addition to writing emails, you may be asked to write meta tags, content outlines, or even long-form content (if you’d like).
  • Experience with building links for different locations (US, UK, DE, FR, etc.)
  • Skilled in outreach, relationship building, competitor analysis, and backlink profile analysis
  • Ability to analyze, report on, and optimize link building efforts
  • Ability to work independently and demonstrate a “Do the Right Thing” attitude
  • A willingness to roll up your sleeves and get work done
  • Experience using SEO tools like Ahrefs, Google Search Console, etc.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6564405002
View More Show Me The Details
Mar 14, 2023
Senior DSP Engineer, Audio - Mo
Dialpad - Mo

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

Dialpad’s Telephony Core team owns the real-time media platform upon which our business communications are built. Our mission is to provide the best customer experience possible across a vast array of clients, networks and environments. From overcoming network limitations and background noise, to ensuring the media we handle is of the best possible quality, we set a high bar to make Dialpad a world-leading communication platform.

What we need

The world of real-time communications is a particularly challenging space. Dialpad is looking for talented DSP engineers who enjoy building high-performance signal processing and AI-based solutions at the forefront of our industry. We are less concerned with years in industry or particular technologies and more interested in knowledge, passion, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup, and use their autonomy to drive innovation. We need leaders who are passionate about the quality and efficiency of a service used by millions of daily users. We need pioneers dedicated to finding new solutions and ways of making existing ones even better.

Responsibilities: 

  • Develop cutting edge signal processing algorithms to enhance the quality of every Dialpad call and meeting.
  • Understand and improve our current voice enhancement system.
  • Research, code, test, document and deploy new media enhancement solutions.
  • Drive the technical roadmap with the latest industry best practices and your own innovative ideas.
  • Collaborate with team members and stakeholders to integrate solutions into browsers, client and server applications and test tools.
  • Be at the forefront of Dialpad’s venture into real-time AI audio/video enhancement.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.

Technology stack: 

C/C++, Matlab, Python, Keras, Tensorflow, ONNX

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6662240002
View More Show Me The Details
Mar 14, 2023
Senior Growth Analyst - Vancouver
Dialpad - Vancouver

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Data Analysts bring together business expertise and advanced analytics skills to enable business teams to identify improvement opportunities that translate into new opportunities and experiments.  In this role, you’ll combine research, data science, data storytelling and experimental design (i.e A/B Testing) to create insights that contribute to the business team’s resolution making process.

Your Role

As a Senior Growth Data Analyst, you’ll own the advanced analytics roadmap to support the growth product and marketing team. You’ll work closely with Product Managers and Marketing Managers to plan experiments and perform exploratory data analysis to understand the drivers of the team’s key performance indicators. You’ll also help create predictive models in diverse scenarios (e.g cross sell models, adoption models, churn models, etc.). In addition, you’ll help bring awareness to the features that should be prioritized in each Product and Marketing sprint. 

What you’ll do 

  • Own the advanced analytics roadmap to support the business team
  • Organize weekly reviews of product and marketing initiatives related to growth and make data drive recommendations. 
  • Make proactive suggestions on flow improvements based on the findings from running exploratory data analysis and experiments
  • Drive A/B testing design and result review process
  • Partner with Product Managers to design experiments and monitor the impacts on existing KPIs. You are also expected to suggest the creation of new KPIs as needed

Skills you’ll bring 

  • 6+ years of experience as Data Analyst or relevant position
  • Fluent with data and visualization technologies 
  • Experience with descriptive and inferential statistics (ie You are able to tell stories from data and perform statistical tests)
  • Fluent in SQL (i.e able to join data from multiple sources to create a dataset that can then be assessed)
  • Experience using user behavior analytics tools such as Amplitude or Mixpanel for at least 2 years
  • Familiar with Python in building predictive models

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6322692002
View More Show Me The Details
Mar 14, 2023
(Senior) Full Stack Developer (f/m/d) - EN - Berlin
virtualQ - Berlin




- Berlin, Germany

At virtualQ, you get the chance to
enhance your career as part of an innovative, growing tech startup
and work on a novel, award-winning product

with
top-notch technology
and
software management tools.
We like the concept of
simplicity, design
and
flat hierarchy
.

Are you looking for an opportunity to
actively shape and develop software
in collaboration with a fantastic team? Do you want to work in an environment where
your opinion and ideas are highly valued
?

Then you should join us as a
Full Stack Developer!



IN A NUTSHELL - WHO WE ARE AND WHAT WE DO

virtualQ provides a
cloud-solutionthat stops people waiting on hold
. Our AI-based product portfolio includes virtual waiting, virtual assistants, advanced ML scheduling algorithms, and more. Our
enterprise software
provides a
unique customer experience
with
cutting-edge technology
. We are backed by some of Germany's most prominent venture capital funds.



WHAT WE OFFER
  • A compelling product
    and

    an
    agile environment
    where we
    care about developer’s need

  • Our
    stack
    is currently built on
    modern technologies
    such as
    Ruby on Rails, Python, Elixir, Postgres
    ,
    React, Webpack, Sass…
  • A fun open minded team – you will work with highly-skilled colleagues, who are passionate about what they do and who value clean, well-written code
  • Result-oriented work environment  – we offer a lot of flexibility around achieving your work results

  • We have an
    educational budget
    for you to spend on

    your professional growth
  • Team days, after work gatherings and happy hours
    – activities are part of our daily office life (apart from Lockdown and Covid-19 of course)
  • We love tech!
    We work with the
    latest technologies
    and offer your
    choice of MacBook Pro or similar
  • Does co-working
    and
    freshly brewed coffee
    from
    our community barista
    sound appealing?
    Join us
    in our
    modern, centrally located office in Berlin Kreuzberg
    just around the corner

    from
    Moritzplatz

  • Don’t live in Berlin? No worries, you’ll be part of a distributed team that offers the freedom to work from anywhere as long as you are located within a time difference of +-3 hours CET



WITH THESE SKILLS YOU WILL BE THE PERFECT MATCH

MUST HAVES

  • You want to learn and grow as a
    Full Stack Developer
    in an
    innovative
    and
    vibrant tech environment

  • You have
    3 years+ experience
    with
    Ruby on Rails or similar (Django, Symphony)

  • You have some experience with
    React
    or similar Javascript frameworks
  • You are familiar with CI/CD, TDD,working agile and code reviews
  • You are an empathetic teamplayer with strong communication skills
  • You do not take things for granted - you question the status quo and ensure a shared understanding
  • You speak English fluently 

NICE TO HAVE
  • You have experience with DevOps and AWS

  • You are familiar with static typed languages like
    Go
    or
    TypeScript

  • You have experience with
    Python
  • You are familiar with PostgreSQL or Redis
  • You have experience with monitoring and observability tools like New Relic or similar
  • You have experience with securing and enabling high availability for critical services
  • You have worked with voice and audio applications
  • You are experienced with machine learning
  • You have some background with Twilio or the telecom industry
  • You speak German



YOUR DREAMJOB MIGHT BE JUST A CLICK AWAY. SO APPLY NOW!

Your contact person: Lisa

Find out more about virtualQ as an employer: https://virtualq.io/en/career/

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



 

Source: https://virtualq.softgarden.io//job/29927150/-Senior-Full-Stack-Developer-f-m-d-EN?jobDbPVId=74445896&l=de
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Mar 13, 2023
Account Executive, Mid-Market - Sydney
Dialpad - Sydney

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Account Executive, Mid Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad’s enterprise voice, contact centre and omnichannel solutions. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s Mid Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your role

As an Account Executive, Mid Market you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a medium sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

This position reports to our ANZ Director, and has the opportunity to be based in our Sydney, Australia Office. This role is hybrid.

What you’ll do

  • Own the entire sales process, including converting leads into workable pipeline
  • Build strategic outbounding campaigns and sequencing to source your own opportunities
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring 

  • 3-5 years of sales experience in an ever-changing environment  
  • Experience in managing amp; closing strategic deal cycles that include multiple business units and stakeholders
  • Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6633650002
View More Show Me The Details
Mar 13, 2023
Onboarding Specialist -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

  • You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings 
  • You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support 
  • You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the PM role and the Professional Services team 

In your first 60 days: 

  • You’ll begin to shadow your team mates calls to get a good understanding of the Dialpad deployment process
  • You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment 
  • You’ll incorporate Dialpad’s methodology into your deployment plans within Smartsheet 

By 90 days: 

  • With the help of the Professional Services management team you’ll work directly with customers and lead their deployments 
  • You’ll host end-user and admin training sessions for our customers to get them educated on Dialpad products and assist with change management 

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team. 

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6655078002
View More Show Me The Details
Mar 10, 2023
Partner Account Manager -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

You will contribute to our global sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise—all teeming with unbridled passion and grit. Our representatives help businesses solve complex communications issues experienced by many around the world.

Dialpad’s Partner Account Managers are tasked with recruiting, enabling, and managing partners in their assigned territories.

Dialpad’s Channel team plays an essential role in our GTM motions. This team partners closely with our SMB, Mid-Market, and Enterprise teams to constantly improve our new customer acquisition and expansion of our customer base.  

Your role

As a Partner Account Manager of Channel Sales, you’ll be managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory.  You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners.  Our PAM teams work closely with the National Team as they are our program's new business and partner recruitment engine.

This position reports to our Senior Director, Channel Sales.  

What you’ll do

  • You’ll be a go-to Dialpad expert for partners in your assigned territory
  • Confident in presenting the Dialpad company presentation and product demonstration to channel partners 
  • You’ll recruit and onboard new channel partners by providing product training, solution demonstrations, and partner portal access 
  • You’ll be focused on building long-standing relationships with partners; consistently engaging with them to uncover and drive new business opportunities
  • You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle 
  • You’ll be working closely with marketing to build partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community
  • You will be an integral part of GTM motions

Skills you’ll bring 

  • 2+ years experience in channel management and/or technology sales
  • Recent experience working for an emerging tech company
  • Has met/exceeded own direct sales goals
  • Must show a proven methodology to prospect and build a pipeline
  • Experience driving the sales process across internal and external teams (channel, engineering, marketing, field)
  • Proven track record of sustained overperformance against sales quota and pipeline goals

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6650841002
View More Show Me The Details
Mar 10, 2023
Account Executive, SMB - Austin
Dialpad - Austin

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Account Executive, SMB will solve tangible client obstacles by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s SMB Sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with Sales Engineers, Sales Managers and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your role

As an Account Executive, SMB you’ll own the complete sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex, communications problems felt by everyone around the world.

This in-office position reports to our SMB Sales Manager and is based in our Austin, TX office.

What you’ll do  

  • Own the entire sales process, inclusive of working leads and generating pipeline
  • Build talk tracks to align with specific client use cases
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring  

  • 1-2 years of sales experience in an ever-changing environment  
  • Experience in Salesforce, Outreach, Clari amp; Highspot
  • Preferred expertise in SaaS Sales

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6633650002
View More Show Me The Details
Mar 9, 2023
Onboarding Specialist -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

  • You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings 
  • You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support 
  • You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the PM role and the Professional Services team 

In your first 60 days: 

  • You’ll begin to shadow your team mates calls to get a good understanding of the Dialpad deployment process
  • You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment 
  • You’ll incorporate Dialpad’s methodology into your deployment plans within Smartsheet 

By 90 days: 

  • With the help of the Professional Services management team you’ll work directly with customers and lead their deployments 
  • You’ll host end-user and admin training sessions for our customers to get them educated on Dialpad products and assist with change management 

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team. 

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6650841002
View More Show Me The Details
Mar 8, 2023
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