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Office \u0026 Engineering Operations Assistant -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Every day, millions of people across the world use Dialpad’s technology for communicating effectively and efficiently. Our Engineering team collaborates with teams across Dialpad to deliver on our vision of transforming the way businesses communicate and collaborate. This is a fast-paced workplace where individual drive, innovation, and team collaboration are the keys to success. Our teams are growing fast and globally, and so we are looking for new team members who are awesome human beings, great communicators, and dreamers!

Your Role

We are seeking an enthusiastic, detail-oriented Office amp; Operations Assistant to join Dialpad. In this one-of-a-kind, hybrid position, you will help cultivate the best environment for our Argentina employees in the office, as well as work closely with our Engineering team to assist in events and projects. You will form relationships and partnerships with individuals across Dialpad to get the work done in an effective, efficient and fun way. The ideal candidate will possess excellent attention to detail, a can-do attitude, and a calm demeanor to handle a variety of responsibilities at once. If you have been in office management or operations before, that is a plus, but not necessary. Most of all, we want someone who is willing to learn with a positive outlook on their role and what they can bring to it.

What you’ll do

  • Office Operations
    • Act as our Buenos Aires office manager, with the requirement of being in-person 80% of the week.
    • Be the point of contact for guiding visitor experiences: coordinating transportation, meals, activities, and events when people are in town (from other offices). 
    • Coordinate with Dialers in order to grant them access to the office, both locally and with visitors from other offices. 
    • Book venues and food for office-level events, as well as provide support and/or guidance to teams that want to organize events.
    • Helping set up for global events, preparing the space (e.g., chairs/tables distribution) accordingly, as well as interacting with IT for AV needs. 
    • Coordinate lunch for people that attend the office, as well as basic provisions such as coffee and a basic assortment of snacks. Ensuring stock levels remain available.
    • Partner with our People team to welcome new hires on their first Monday, providing them with a basic orientation of the office, services and setting them up so they can attend their global onboarding remotely in a proper room and with their respective welcome kits.
    • Manage all Argentina swag by keeping tabs on the current stock of the items of various sizes, working with local vendors to ensure a consistent stock of swag, coordinating special event swag with remote leaders. 
    • Keeping our office stocked with basic elements such as office supplies (pens, post-its, batteries, etc) in order to support any teams that require these for things like onsites.
    • Keeping a basic set of inventory for things like MacBook chargers, and keeping tabs on a "loaner" mechanism for people that need these items, while also ensuring that they are returned at the end of the day and properly accounted for.
  • Engineering Operations 
    • Partner with Engineering’s Business Strategy amp; Operation manager to plan amp; execute Dialpad’s annual Hackathon.
    • Assist in larger event management of Quarterly Business Reviews, Launches, Manager Summits and various events within the R amp;D organization (Engineering, Product, Design). 
    • Collaborate with operations employees across EPD on projects and events. 
    • Help run quarterly Engineering All Hands and other Engineering-wide meetings/events. 
    • Keep Engineering documentation up to date. 
    • Manage swag requests and fulfillment. 
    • Manage Copilot onboarding and licenses. 
    • Assist in setting up Show amp; Tells for Engineering, Product and Design organizations, as well as Infrastructure Spheres. 
    • Calendar assistance for Engineering leaders. 
    • Work closely with the Engineering Productivity team. 
    • Work with Engineering Managers on various projects as needed.

Skills you’ll bring

  • Bachelor’s degree or equivalent practical experience.
  • Self-motivated, independent, and proactive.
  • Exceptional attention to detail and organizational skills.
  • Strong communication and interpersonal skills.
  • Ability to communicate both orally and written in English and Spanish. 
  • Ability to successfully work with multiple departments and have multiple cross-functional dependencies.
  • Optimize practices and processes to support the Buenos Aires office.
  • Be comfortable wearing many hats and able to work in an agile environment with changing priorities and critical deadlines, we move very fast!
  • Familiarity with Google suite products and other technology tools/products.  
  • Office management or operations experience a plus, but not required.

Thank you for your interest in this opportunity. To ensure fair and efficient evaluation, we kindly request that all resumes be submitted in English.

Dialpad benefits and perks

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7438925002
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May 6, 2024
Enterprise Account Executive - Süddeutschland & CH (w/m/d) - Berlin
virtualQ - Berlin




Du willst Teil eines erfolgreichen B2B Tech-Scaleup werden, große Sales-Erfolge feiern und eng mit den Gründern als auch teamübergreifend zusammenarbeiten? Du suchst außerdem nach neuen Herausforderungen, bist offen für die Umsetzung von strukturiertem Vertrieb und übernimmst unternehmerischeVerantwortung, um unser Wachstum weiter voranzutreiben? Dann freuen wir uns darauf Dich kennenzulernen!


Als Enterprise Account Executive (w/m/d) realisierst Du in Zusammenarbeit mit unserem Sales Development Team die erfolgreiche Zielkunden Akquise und den damit korrespondierenden Ausbau der Kundenbeziehung. Du spielst eine wesentliche Rolle bei der strategischen Geschäftsentwicklung und dem Ausbau von Geschäftsbeziehungen von großen Mittelstands- und Enterprise Kunden. Damit bildest Du den wesentlichen Schlüssel für unsere Wachstumsziele im Schweizer Markt & Süddeutschen Raum und repräsentierst als Markenbotschafter unsere Mission “Successful connection(s) to your customer” für Kundenservice und Vertrieb.



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie Lufthansa AlbatrosHanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir fortsetzen!



FOLGENDES LIEGT IN DEINER VERANTWORTUNG

  • Du bist verantwortlich für Akquirierung neuer Geschäftsabschlüsse durch die Verhandlung komplexer Deals mit C-Level Führungskräften 
  • Du übernimmst die vom Sales Development Representative Team akquirierten Kundentermine und begleitest sie durch den Abschlussprozess. Hier orchestriest Du die unterschiedlichen Parteien, Anforderungen, Meetings im Sinne von erfolgreichem Sales Projektmanagement
  • In Zusammenarbeit mit Deinen Kollegen des Sales Team und anderen Abteilungen (Customer Success) analysierst und verbesserst Du bestehende Prozesse, um unser Wachstumvoranzutreiben
  • Du agierst als kompetenter Ansprechpartner und Berater für unsere Enterprise Kunden und zeigst ihnen, welchen Mehrwert und “Impact” virtualQ für ihr Business, Anforderungen und Bedarfe bietet 
  • Du schaffst neue Geschäftsmöglichkeiten, indem Du neue Anwendungsfälle findest und identifizierst
  • Du baust vertrauensvolle Kundenbeziehungen auf und sorgst für eine erfolgreicheZusammenarbeit auf Augenhöhe
  • Durch Telefonate, Web-Demos, gelegentlichen Vor-Ort- und Messe-Termine, Verhandlungen und Präsentationen verwandelst du Interessenten in Kunden
  • Gemeinsam mit unserem Vertriebsteam nimmst du an Messen und Veranstaltungen teil, baust dein Netzwerk aus und repräsentierst virtualQ professionell




DAS BRINGST DU MIT
  • Du bringst mehrjährige Erfahrung im Vertrieb, Pre-Sales oder aus der Beratung mit. Im besten Fall von SaaS- oder Tech-Lösungen
  • Idealerweise bist Du bereits mit Enterprise Kunden aus der Service, Telekommunikation oder CRM-Branche vertraut
  • Du hast ein gutes Gespür für Zielgruppen und verstehst Kundenbedürfnisse und -erwartungen und erkennst Verkaufschancen - Dein Denken und Handeln ist stets lösungs- und serviceorientiert
  • Du bringst nachgewiesene Erfahrung in der Steuerung einer umfangreichenSales-Pipeline und im erfolgreichenAbschluss von Deals mit 
  • Deine Arbeitsweise zeichnet sich durch eine strukturierte, analytische und zielorientierteVorgehensweise aus gepaart mit unternehmerischemDenken und technischer Affinität 
  • Du besitzt eine ausgeprägte Kommunikationsfähigkeit und die Fähigkeit, vertrauensvolleBeziehungen zu Entscheidungsträgern aufzubauen
  • Du überzeugst durch eine professionelle, optimistische und vertrauenswürdigeErscheinung
  • Du bist aufgeschlossen für neueSalesMethoden und Sales Team Coachings (z.B.: Sniper Sales, Impact-First Sales,...), wie auch wir für Deine Impulse und Ideen
  • Du schätzt eine teamübergreifende, vertrauensvolle Zusammenarbeit sowie eine enge Kooperation mit den Gründern
  • Du scheust Dich nicht vor Herausforderungen und übernimmst unternehmerische Verantwortung
  • Ein ausgezeichnetes Verhandlungs- und Präsentationsgeschick runden Dein Profil ab



DARAUF DARFST DU DICH FREUEN

  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht
  • Ein Team zum Verlieben ♡ - schau auf unserem Instgram Account @virtualQapp vorbei und mach Dir selbst ein Bild!
  • Tolle Entwicklungsperspektiven in einem der laut Gründerszene Ranking am schnellsten wachsenden Tech-Startups Deutschlands
  • Schulungen? Workshops? Seminare? Wir fördern Dich individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working, Chillout Area und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Mitte, direkt um die Ecke vom Checkpoint Charlie, bietet alles was das Herz begehrt
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware-Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten 
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/




 

Source: https://virtualq.softgarden.io//job/45042227/Enterprise-Account-Executive-S%C3%BCddeutschland-CH-w-m-d-?jobDbPVId=126618937&l=de
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May 6, 2024
Praktikum im Marketing bei virtualQ - Berlin
virtualQ - Berlin




Wir suchen DICH für unser Marketing Team bei virtualQ! Wenn du Lust hast, in einem dynamischen Unternehmen durchzustarten und deine Fähigkeiten im Bereich Marketing weiterzuentwickeln, dann bewirb dich jetzt bei uns.



DEINE VERANTWORTUNG:

Als Teil unseres jungen und wachsenden Marketing Teams trägst du dazu bei, das Content Marketing aufs nächste Level zu bringen und virtualQ bestmöglich zu präsentieren, um neue Kunden zu gewinnen. Dabei erwarten dich täglich neue Herausforderungen in einem Umfeld, das dich fordert, aber gleichzeitig auch fördert.

Konkret umfasst dein Aufgabenfeld folgende Tätigkeiten:

      • Content-Erstellung: In Zusammenarbeit mit unserer Content Managerin unterstützt du bei der Erstellung von relevantem B2B-Content für verschiedene Kanäle wie Webseite, Blog, Newsletter, Presse und Social Media (Fokus insbesondere LinkedIn).

      • Ideenfindung und Umsetzung von eigenen Projekten: Mit der Zeit entwickelst du ein Gespür für unsere Zielgruppe und trägst dazu bei, neue und innovative Formate für unseren Content zu kreieren.

      • Du unterstützt und übernimmst die gestalterische Arbeit und entwickelst Konzepte für neue Webseiten, Social Media Beiträge, Events und dergleichen.

      • Überwachung und Optimierung von KPIs: Du behältst stets den Überblick über unsere Marketing-Kennzahlen und leitest geeignete Maßnahmen ab, um diese zu verbessern.

      • Formulierung überzeugender Texte: Mit deinen herausragenden Schreibfertigkeiten verfasst du Inhalte, die unsere Zielgruppe ansprechen und begeistern, wie z. B. Erfolgsgeschichten von Kunden, Experteninterviews oder Produktbeschreibungen.

      • SEO-Optimierung: Du nutzt bewährte SEO-Praktiken wie Keyword-Recherche, um sicherzustellen, dass unser Content für die organische Suche optimiert ist.

      • Du unterstützt das Marketing Team bei der Planung und Umsetzung von Kundenevents, Messen und Webinaren.



FÄHIGKEITEN:

Für die Rolle solltest du folgende Eigenschaften mitbringen:

  • Student:in im Bereich Marketing, Kommunikations- oder Medienmanagement oder eine vergleichbare Fachrichtung.

  • Organisationstalent und Auge fürs Detail: Du behältst stets den Überblick über das große Ganze und hast ein gutes Gespür für zahlen getriebene Tätigkeiten.

  • Selbstständige Arbeitsweise: Du übernimmst Ownership für deine Aufgaben und arbeitest eigenständig an deinen Projekten und teilst deinen Fortschritt transparent mit dem Team.

  • Du kannst sehr gut mit Photoshop oder einem vergleichbaren Tool umgehen, hast ein Auge für Design und beherrschst einfache Videobearbeitung. 

  • Affinität zu digitalen Tools: Du hast eine Begeisterung für digitale Tools wie Hubspot, Miro und Confluence und lernst schnell damit umzugehen.

  • Teamgeist und Kommunikationsstärke: Du bist ein:e echte:r Teamplayer:in und überzeugst mit deiner kommunikativen Art.

  • Sehr gute Deutschkenntnisse (C1- C2) sowie gute Englischkenntnisse (B2-C1) in Wort und Schrift runden dein Profil ab.

 


Warum virtualQ?


Wir bei virtualQ bieten dir nicht nur die Möglichkeit, in einem dynamischen Start-up-Umfeld zu arbeiten und Verantwortung zu übernehmen, sondern auch:

  • Ein engagiertes und internationales Team mit einer offenen Unternehmenskultur und flachen Hierarchien.

  • Eine steile Lernkurve: Bei virtualQ wachsen wir schnell und das Gleiche erwarten wir auch von dir. Du wirst ständig gefordert, lernst aus deinen Fehlern und bekommst viel Freiraum, um deine Ideen umzusetzen.

  • Einen zentralen Standort im Herzen von Berlin, Nähe Moritzplatz, mit einer lebendigen Umgebung und einem kostenfreien Barista-Service.

  • Flexible Arbeitszeiten und die Möglichkeit zum Remote Work, um eine gute Work-Life-Balance zu ermöglichen.

  • Kostenfreier Zugang zum Online-Coaching-Tool Likeminded für professionelles und persönliches Coaching



WER SUCHT HIER?

virtualQ ist die virtuelle Warteschleife im Kundenservice. Als Voice Assistent wartet die Software stellvertretend für die Anrufer im Service-Center in der Warteschleife und informiert sie, wenn sie an der Reihe sind. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center, um so Agenten im Callcenter zu entlasten. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namhafte Unternehmen wie die Gothaer, Württembergische, HolidayCheck, EnBW, E.On, METRO AG, HanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit dir fortsetzen!



Bewirb dich gerne, auch wenn du nicht alle Punkte mitbringen solltest. Uns ist viel wichtiger, dass jemand zu uns passt. Hard-skills kann man immer noch lernen.

P.S.: Falls dieser (Praktikant:innen-) Job nichts für dich sein sollte, dann schau dich gerne auf unserer Karriereseite: https://virtualq.io/karriere/ nach einem passenden Job um! Dort findest du alle offenen Positionen :-)

Also, worauf wartest du noch? Wir freuen uns auf deine Bewerbung! 

Dein Ansprechpartner: Thomas



 

Source: https://virtualq.softgarden.io//job/45042832/Praktikum-im-Marketing-bei-virtualQ?jobDbPVId=126619637&l=de
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May 6, 2024
QA Analyst - Kitchener
Dialpad - Kitchener

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s QA Analysts work closely within our AI teams to ensure that our customers can reap the benefits of AI without a high risk of unexpected outcomes or problematic outputs. In this role, you’ll combine test set creation and curation with automated, performance, and manual testing to ensure the best possible performance, security, and user experience for our AI features.

Dialpad’s AI Data team plays an essential role in ensuring that we are handling our customer data with care, creating representative datasets for testing, and verifying the outcomes of models are what we expect in output and performance. This team collaborates closely with the automatic speech recognition, natural language processing, data analysis, and AI Engineering teams  to constantly improve our AI models as well as create new models that drive all of Dialpad’s AI features. 

Your role

As a QA Analyst, you’ll own testing all of our new AI models from speech recognition to various ML and LLM models. You’ll work closely with our data annotation team, AI scientists and engineers to determine what tests need to be run, create test plans, design and create test sets, and execute on those test plans for new features or model architectures. You’ll also help run existing tests on our regular cadence releases that ensure we have no serious regressions while keeping our models up to date for our customers. 

This position reports to our Manager, Data Annotation and Testing and has the opportunity to be based in our Kitchener office with the ability to work remotely in the area.

What you’ll do 

  • Given an AI feature, be able to determine what tests should be run and what data will be required to ensure quality.
  • Create test plans and scripts for all levels of testing from smoke tests to unit tests to performance and security and report issues in JIRA.
  • Perform automated and manual tests of new and existing features to ensure they are functioning as expected.
  • Execute and coordinate red teaming, smoke testing, system integration testing, regression testing, security testing, performance testing, and end-to-end testing in support of test plans.
  • Create and design tests and metrics to measure both qualitative and quantitative aspects of ML models.
  • Be able to communicate with both technical and non-technical audiences to report the results of your testing.
  • Able to collaborate with cross-functional teams(ASR, NLP, Analytics) to align on testing objectives and requirements.

Skills you’ll bring 

  • 3+ years of experience as a QA Analyst or equivalent role testing ML models.
  • Experience with Python, Docker, SQL, Google Cloud and Data Visualization tools.
  • Familiarity with version control tools like Git for collaborative projects.
  • Knowledge about machine learning models (ASR and NLP).
  • Experience with automated, performance, and manual testing.
  • Flexible with regard to changing priorities amp; business needs.
  • Strong analytical and problem-solving skills.
  • Ability to quickly learn and attention to details.
  • Excellent written and verbal communication skills.
  • If you speak or read other natural languages (e.g., Spanish, French) that would be an added bonus.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7438872002
View More Show Me The Details
May 6, 2024
Product Management Intern - San Ramon
Dialpad - San Ramon

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Dialpad is seeking a video production intern to work this summer to work with our Product and Marketing teams. This is an exciting opportunity to see inside a late stage tech startup and get exposure across multiple areas of product, design and engineering. This is a paid internship for Summer 2024, which will run through June 3rd to August 5th. This internship is hybrid in-person/remote, located in San Ramon, CA, and the intern host will be one of our PM directors. 

About the Product team

Our Product team collaborates with teams across Dialpad to deliver on our vision of transforming the way businesses communicate and collaborate. Our Product Managers work closely with Design and Engineering to plan, spec, develop, and ship product experiences across all our product lines, including Ai Voice, Ai Contact Center, and Ai Sales Center, to customers around the world, and supported in 10+ languages.

About you

At Dialpad, we’re committed to helping our customers leverage our products to fulfill all of their businesses’ communication and collaboration needs. We are looking for a video production intern to develop and produce a library of product-focused videos that will help Dialpad customers discover, learn about and engage with our products and features more deeply, and ultimately enhance their business communications and customer experiences through Dialpad. 

Requirements

  • Current student.
  • Passion for video production and storytelling.
  • Strong experience with Adobe Premier, FinalCut Pro and/or other video editing software.
  • Excellent communication amp; teamwork skills.
  • Resourceful self-starter with a creative mindset and a desire to own a project end-to-end.
  • 60-90 days preferred (10 business weeks).
  • Native English speaker.

What you will achieve

      In your first 30 days you will:

  • Dive head first into the product experience, developing a deep understanding of our current features/functionality.
  • Work with Product and Marketing leaders to identify opportunities where video content can complement the customer journey throughout the product.
  • Kick-start a production process for planning, developing, and delivering high-quality video content.

      By the end of your internship you will have:

  • Collaborated with product, design, and marketing teams to create high-quality, engaging content to be leveraged throughout the Dialpad ecosystem.
  • Leveraged mixed media to produce videos that speak to customers’ needs, highlight key features, and walk them through these features in an easy-to-understand, but engaging manner. 

      Value to the Intern

  • Paid position, which provides exposure to the full content development lifecycle and hands-on experience working directly with product managers and marketers.
  • Opportunity to build skills related to, and an understanding of SaaS ecosystem, business model, and tech stack.
  • Chance to expand your professional network with team members of a dynamic Ai tech company of growing value.

      Value to Dialpad

  • Give back to the community by sharing product management and marketing knowledge and mentorship.
  • Increase brand awareness among valuable potential hires; build a pipeline of known-good candidates to improve hiring efficiency/reduce costs.

Dialpad benefits and perks

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7437466002
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May 6, 2024
Product Management Intern - San Ramon
Dialpad - San Ramon

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Dialpad is seeking a Product Management Intern to work this summer to work with our localization team. This is an exciting opportunity to see inside a late stage tech startup and get exposure across multiple areas of product, design and engineering. This is a paid internship for Summer 2024, which will run through June 3rd to August 5th. This internship is hybrid in-person, located San Ramon, California, and the intern host will be one of our PM directors. 

About the Product team

Our Product team collaborates with teams across Dialpad to deliver on our vision of transforming the way businesses communicate and collaborate. Our Product Managers work closely with Design and Engineering to plan, spec, develop, and ship product experiences across all our product lines, including Ai Voice, Ai Contact Center, and Ai Sales Center, to customers around the world, and supported in 10+ languages.

About you

We are looking for native speakers for any of the following languages to help us ensure our product is properly localized for all customers around the world. By combining a self-starter mindset and acute attention to detail, you’ll be identifying opportunities to improve our product experience in non-English speaking locales, and working with design and engineering teams to deliver concrete product improvements.

Available languages:

  • French (France)
  • Spanish
  • Dutch

Requirements

  • Current student.
  • Native speaker proficiency in one or more of the languages above and professional English proficiency.
  • 60-90 days preferred (10 business weeks).

What you will achieve

      In your first 30 days you will:

  • Dive head first into the product experience, developing a deep understanding of our current features/functionality.
  • Onboarding with key tools that we use to coordinate localization efforts, including Smartilng, JIRA, etc.
  • Start reviewing our product UX flows for non-English users and identify opportunities for improvement.

      By the end of your internship you will have:

  • Developed working relationships with design and engineering teams to deliver improved localization experiences
  • Gained first-hand experience with the product development lifecycle, including identifying, prioritizing, specing, tracking and managing a roadmap of improvements.

      Value to the Intern

  • Paid position, which provides exposure to the full product development lifecycle and hands-on experience working directly with product managers, engineers and designers.
  • Opportunity to build skills related to, and an understanding of SaaS ecosystem, business model, and tech stack.
  • Chance to expand your professional network with team members of a dynamic Ai tech company of growing value.

      Value to Dialpad

  • Give back to the community by sharing product development knowledge and mentorship.
  • Increase brand awareness among valuable potential hires; build a pipeline of known-good candidates to improve hiring efficiency/reduce costs.
  • Assist with product management tasks, and ensuring product quality.

 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7119739002
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May 6, 2024
Partner Account Manager - Seattle
Dialpad - Seattle

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

You will contribute to our global sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise—all teeming with unbridled passion and grit. Our representatives help businesses solve complex communications issues experienced by many around the world.

Dialpad’s Partner Account Managers are tasked with recruiting, enabling, and managing partners in their assigned territories.

Dialpad’s Channel team plays an essential role in our GTM motions. This team partners closely with our SMB, Mid-Market, and Enterprise teams to constantly improve our new customer acquisition and expansion of our customer base.  

Your role

As a Partner Account Manager of Channel Sales, you’ll be managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory.  You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners.  Our PAM teams work closely with the National Team as they are our program's new business and partner recruitment engine.

This position reports to our Manager, Channel Sales, and has the opportunity to be based in our Austin Office. As this role supports our Eastern region partners, the position can be remote-based if in the Eastern Time zone.

What you’ll do

  • You’ll be a go-to Dialpad expert for partners in your assigned territory.
  • Confident in presenting the Dialpad company presentation and product demonstration to channel partners.
  • You’ll recruit and onboard new channel partners by providing product training, solution demonstrations, and partner portal access.
  • You’ll be focused on building long-standing relationships with partners; consistently engaging with them to uncover and drive new business opportunities.
  • You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle.
  • You’ll be working closely with marketing to build partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community.
  • You will be an integral part of GTM motions

Skills you’ll bring 

  • 2+ years experience in channel management and/or technology sales.
  • Recent experience working for an emerging tech company.
  • Has met/exceeded own direct sales goals.
  • Must show a proven methodology to prospect and build a pipeline.
  • Experience driving the sales process across internal and external teams (channel, engineering, marketing, field).
  • Proven track record of sustained overperformance against sales quota and pipeline goals.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7302252002
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May 6, 2024
Senior Product Designer, Contact Center -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.

About this role

As a Senior Product Designer at Dialpad, you play an integral role within your product area, working alongside Product and Engineering partners as well as other cross-functional partners. You’re seen as a leader within your product area, can navigate ambiguous projects well, understanding how to align your team to drive toward an actionable next step. You work with your product area partners to define strategy, roadmaps, timelines, and product goals. You also may mentor and assist other designers to help them grow.

What you’ll do

  • Dig into complex problem spaces, identifying innovative features that advances Dialpad’s mission.
  • Be a driver for all aspects of product design and execution, including pitching ideas, designing the experience (user experience, visual design, interaction design, and prototyping), and clearly communicating the solution to all necessary stakeholders within the company.
  • Design beautiful, intuitive experiences and workflows.
  • Identify the needs of our customers, giving high-level strategic input to your product area team, and regularly looking for opportunities to improve our existing products and features.
  • Help define the short and long-term roadmap with your product area peers.
  • Regularly give and receive feedback on designs and strategic product decisions.
  • Communicate design decisions to leadership, product and design peers, and engineers.

Knowledge, skills, and abilities:

  • Excellent communication (verbal and written) and presentation skills.
  • Ability to inspire and drive end-to-end product and feature improvements.
  • Ability to reduce complex problems to first principles to ensure the core issues are addressed.
  • Exceptional visual design skills.
  • Knowledge and passion for interaction design.
  • Ability to prototype in Figma or other design tool (Bonus if you can do this in HTML).
  • Ability to think at a high level about product strategy.
  • Ability to think through the impacts of your design before heavily investing your time.
  • Ability to act as a Product Manager when needed to drive efforts forward.
  • Ability to think creatively and develop novel, innovative solutions.
  • Ability to work in a fast-paced, ambiguous work environment.

Minimum qualifications:

  • BS/BA degree or equivalent years of experience.
  • A portfolio showcasing your work and strong visual design skills.
  • 5+ years of product design experience.
  • 5+ years of using design tools such as Figma, Sketch, Illustrator, or other design tools.

Preferred qualifications:

  • Experience with real-time communication applications.
  • Experience working with desktop, mobile, and tablet applications.
  • Demonstrated experience working with Ai in product design.

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7429676002
View More Show Me The Details
May 2, 2024
Senior Product Designer, Design Systems -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.

About this role

We are looking for an experienced Senior Product Design Designer who will play a critical role in building and maturing our Design System, Dialtone. This is a highly collaborative and multi-disciplinary role for an experienced systems-minded designer who can navigate the nuances between design and front-end development concerns.

** All applications must have a portfolio attached or URL provided to be considered **

What you’ll do:

  • You will be instrumental in the design and continuous enhancement of Dialtone’s design language, components, patterns, and documentation — collaborating closely with the team to foster a culture of ownership and pride. You're at home building system components in Figma complemented by a practical knowledge of HTML/CSS to support front-end design integration. Your front-end design experience might be characterized as “front of the front-end.”
  • As a systems-minded designer, you will play a core role in shaping Dialtone’s evolution, balancing the needs of core users (designers and engineers) with product end users. 
  • You will develop and produce resources, tools, and documentation to support the Dialpad team, optimizing practices to elevate quality and efficiency as well as prioritizing design integrity.
  • You will contribute to Dialtone’s roadmap, assisting with feature prioritization, scope, and task execution. You will enhance cross-functional collaboration and help promote design system adoption.
  • You will expand Dialtone’s footprint to expand beyond Figma libraries and web components to mobile, tablet, and other hardware platforms.

Knowledge, Skills, and Abilities:

  • Excellent communication (verbal and written) and presentation skills
  • Ability to promote design system adoption with internal team partners
  • Ability to make critical, prioritized decisions that drive the design system’s impact across the organization
  • Exceptional visual design skills and high-attention to detail
  • Expert in creating, maintaining, and improving Figma libraries for components, libraries, and variables.
  • Experience with Tokens Studio or Figma Variables to manage a design language
  • Documented experience authoring comprehensive design system documentation, showcasing success in enhancing your team’s understanding and adoption
  • Documented experience working with HTML, CSS, and UI-oriented JavaScript
  • Documented experience building inclusive, WCAG-compliant experiences
  • Familiarity with Git to manage source code, workflows, and reviewing pull requests
  • Familiarity with front-end frameworks (e.g. Vue, React) and component development tools (e.g. Storybook).
  • Ability to think through the impacts of your design before heavily investing your time
  • Ability to act as a Product Manager when needed to drive efforts forward
  • Ability to work in a fast-paced, ambiguous work environment

Minimum Qualifications:

  • BS/BA degree or equivalent years of experience
  • A portfolio showcasing design system work and strong visual design skills
  • 5+ years of product design  experience
  • 2+ years of design system experience
  • 3+ years Figma experience, with a focus on developing and managing design systems

Preferred Qualifications:

  • Experience with real-time communication applications
  • Experience working with desktop, mobile, and tablet applications
  • Demonstrated experience working with Ai in product design

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7165834002
View More Show Me The Details
May 2, 2024
Senior Product Designer, Integrations \u0026 Power Dialer -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Design at Dialpad is at the forefront of creating intuitive, innovative, and beautiful products that transform the way the world works together. We strive to design high-quality end-to-end experiences while maintaining an inclusive and collaborative culture. To us, attitude, and will, are as important as hard design skills.

Your role

A Senior Product Designer at Dialpad cares deeply about their craft and is always evolving their approach. They are comfortable collaborating with cross-disciplinary teams and championing user needs and behaviors. They have an eye for effective design and are committed to creating elegantly simple user experiences.

This position reports to our Senior Product Design Manager and has the opportunity to be based in our Buenos Aires, Argentina office. 

What you’ll do

  • Foster a culture of innovation and design
    Be a thought leader within Design and the broader organization.  Facilitate workshops, craft experimentation plans, and incorporate domain expertise from multiple teams to create cohesive and thoughtful cross-product, cross-platform features.
  • Shape Dialpad through the eyes of our customers
    Conduct user research and competitive benchmarking, leveraging findings to define mental models which determine where we can strengthen our offering to solve real customer pain. 
  • Create end-to-end experiences
    Translate customer needs via research insights into end-to-end solutions that form differentiated new products and features, then designing workflows and detailed interactions to realize them.
  • Design for delight and quality
    Sketch, prototype and test ideas to quickly assess their viability and then sweat the details on interaction design, visual design and micro-interactions. Contribute to our Design System “Dialtone”.

Skills you’ll bring

  • A strong design practitioner and team member with 5+ years of experience designing digital experiences.
  • Ability to work through the entire product development process, from discovery to solution generation - wireframes to detailed UI - visual design to final launch. Bonus if you have experience implementing designs in HTML, CSS, and JS.
  • Be able to deliver design strategy, user research, information architecture, workflow creation, wireframes and interaction design, visual design, prototypes, and micro-interactions).
  • Strong communication skills; both in Spanish and English.  You will need to be able to present design work and rationale to senior leadership and executives; and be able to iterate quickly through projects and regularly communicate progress.
  • Experience designing digital products and systems—not just websites. You have helped ship products.
  • Experience with all facets of designing user experience: Design strategy, user research, information architecture, workflow creation, wireframes and interaction design, visual design, prototypes, and micro-interactions).
  • Experience creating clickable prototypes.
  • Excellent self-starter that can build trust and collaborate effectively with product managers, engineers, and designers.

Bonus skills you may have

  • Strong visual design skills and ability to work cohesively with other designs to deliver a cohesive, polished product.
  • Passion for finding and solving customer pain points and making a superbly delightful, cohesive experience and a gravitation towards complex problems.
  • Build consensus and balance priorities while dealing with ambiguity.

We know that applying for a new role takes a lot of work and we truly value your time. We look forward to reading your application. If you’re interested in helping us continue to evolve and disrupt the Communication space, please send us some samples of your work with your portfolio. We are looking for samples that clearly outline the problems you were tackling in your design work. It should explain the process you applied when tackling challenges, rather than focusing on just visuals and landing pages. Your work should be well-structured and clear. Your experience should ideally focus on designing software products.

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7426497002
View More Show Me The Details
May 2, 2024
Software Engineer -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Ai Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to produce The Good Ai. In this role, you’ll leverage and acquire a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps and Data Engineering to deliver functionality essential to powering Dialpad’s Ai products.

Your role

As a Software Engineer–Ai Core, you’ll work with the team to own the  development and uptime of Dialpad’s proprietary near real-time ML inference system, a large-scale distributed system built by leveraging technologies like Kubernetes, Redis, event-driven message bus systems, modern asynchronous Python, and a plethora of Open Source technologies.  You’ll contribute directly to powering Dialpad’s Ai products at scale, working closely alongside the Data Science teams to unleash Ai features that work for our customers. 

This position reports to our Engineering Manager, Ai Engineering and has the opportunity to be based in Buenos Aires, Argentina Office, or Fully Remote within the time zones of GMT-8 to GMT-3.

What you’ll do 

First 3 Months

  • You’ll acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful
  • You’ll work primarily with fully asynchronous modern Python, but we are strong believers in using the right tool for the job, making use of other languages where it makes sense to in our stack
  • You’ll be exposed to Open Source Software. We employ many Open Source technologies to get the job done, and we love to contribute back to those communities. We also maintain Open Source codebases for libraries we’ve created ourselves

First 6 Months

  • You’ll collaborate. All levels of engineers on the team participate in authoring and reviewing PRs for code changes, and RFCs for more major system changes
  • You’ll have the opportunity to deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD Systems
  • You’ll work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems which are fault tolerant and highly scalable

First 12 Months

  • You’ll build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack
  • You’ll share. Exploring knowledge and findings with teammates is highly encouraged, with weekly opportunities to host or attend learning sessions including members of both Engineering and Data Science teams

Skills you’ll bring

  • You have a Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience
  • You have strong fundamentals in software engineering and computer science
  • You’re excited to work on a distributed team; you value collaboration whether your teammate sits beside you or across an entire continent
  • You have strong experience working with one or more dynamically typed programming language(s)
  • You have a strong desire to continuously learn
  • You enjoy efficient evaluation of a problem space and finding the right tool for the job
  • You measure amp; monitor everything ensuring stability, redundancy, and runtime
  • You make data-driven decisions - Measure twice, cut once
  • You enjoy learning from your experiences and sharing your knowledge with your team
  • You work on diverse problems across different systems
  • You appreciate code and system maintainability, and support continuous improvement
  • Fluency in English

Bonus points for experience with:

  • The Python ecosystem
  • Cloud providers such as Google Cloud Platform or AWS
  • git or other version control systems
  • Relational and/or non-relational database systems, Pub/Sub, Messaging Systems
  • Building and managing batch or streaming data processing pipelines, ETLs

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7311641002
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May 2, 2024
Senior Pricing Strategy Manager - San Ramon
Dialpad - San Ramon

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product.  This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, Support to constantly improve the quality and disruptive innovation of our products. 

About the role

As a Senior Pricing Strategy Manager, you’ll play a crucial role in defining and operationalizing the pricing and commercial go-to-market strategy for Dialpad’s entire portfolio of products. Additionally, you will collaborate cross-functionally with Product, Sales, Marketing and Finance to drive alignment around our strategies, and own the ongoing refinement and optimization of those strategies to support short and long-term business objectives. As an individual contributor, you will work with teams across the organization to troubleshoot pricing inconsistencies and identify opportunities for operational improvement.

 

What You'll Do

  • Lead development of pricing and packaging strategies, incorporating willingness to pay, product strategy, competitive differentiation and financial analysis to ensure our pricing models maximize customer value and optimize revenue
  • Drive alignment and lead the operationalization of your strategies across Product, Sales, Marketing and Finance
  • Analyze sales, customer, product and financial data to identify opportunities, design and test those hypotheses, and foster a culture of fact-based decision making.
  • Partner with Product to understand product strategy and roadmap, supporting the product requirements process with market research and pricing and packaging considerations
  • Partner with Sales to understand sales motion, customer feedback, and value-based buying decisions to reduce friction in the sales process
  • Monitor and measure pricing strategies to evaluate growth, uncover friction, and refine strategies over time, identifying opportunities to improve current processes and infrastructure
  • Create and manage systems and processes that enable analytics of list, discounting, and “street” pricing trends, including the expected mix of direct and channel (sell-with and sell-through) sales.
  • Determine pricing in the company’s sell currencies, including policy for how these international prices are adjusted for local market dynamics and foreign exchange fluctuations.
  • Study potential price elasticity, including cross-price elasticity within the company’s product portfolio and vs. the company’s competitors.
  • Perform periodic deep analysis of competitive pricing and determine how to best optimize the company’s pricing programs to maximize street price and gross margin for Dialpad.
  • Develop strategies and agreement constructs that help us address customers’ unique requirements and win agreements at the right price and at scale.
  • Work with various cross-functional teams to assess, define, optimize and scale pricing opportunities for existing and new markets

 

Skills you'll bring

  • 10+ years of experience as a pricing leader at a cloud software company or top-tier consulting firm with a focus on pricing engagements.
  • Experience at a fast-growth, emerging cloud software company where you were responsible for creating and maintaining pricing optimization programs
  • Deep understanding of pricing governance, sales negotiation and monetization strategies
  • Experience at a large, public cloud software company.
  • An entrepreneurial mindset to guide best-in-class pricing practices across the company.
  • A proactive influencer who can seek out new opportunities, drive projects, navigate ambiguity and develop creative solutions with minimal guidance
  • Ability to collaborate and influence across different teams in the organization
  • Bachelor of Science, Bachelor of Administration, or equivalent. Advanced degree (e.g. MBA) a plus, but not required

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$166,300 mdash;$205,500 USD

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7261703002
View More Show Me The Details
May 2, 2024
Senior Product Manager - San Ramon
Dialpad - San Ramon

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Management team plays an essential role in building the products of tomorrow, that are 100% cloud, and infused with natively built AI that is changing the way businesses communicate and collaborate within their organizations, support and serve their customers, and acquire new business. This team collaborates closely with Customers, Sales, Design, Engineering and Product Marketing to constantly improve the Dialpad products.

About the role

Dialpad is looking for a Senior Product Manager to lead our product line targeting the recruiting industry. Working closely with Engineering, Design, and other Product Managers to define strategy, roadmap and feature requirements, you will be responsible for extending our one-of-a-kind AI-powered communications platform to this new vertical. 

This position reports to our Senior Director of Product Management and will be based in CA.

What you'll do

  • Develop expertise in our core capabilities across collaboration, contact center, and sales center.
  • Own long-term product strategy for the recruiting vertical, including introduction of new capabilities, enhancing existing features, and developing actionable reporting and analytics.
  • Establish strong working relationship with key counterparts in Engineering, Design, Marketing and Sales.
  • Learn amp; apply existing team processes on developing product specifications, iterating with design and technical leadership, and managing development, testing amp; delivery.
  • Become the primary point of contact for internal queries relating to our recruiting features.
  • Be able to identify product amp; technical issues, and actively develop and track solutions.
  • Be able to identify gaps in metrics, reports and dashboards that are being created for customers, and articulate a plan to address them (UCaaS amp; CCaaS).
  • Deliver increasingly complex features and improvements, leading short-term planning and resource management to execute on our roadmap.
  • Measure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritization.
  • Manage new features and regular release through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launch.
  • Lead quarterly planning efforts, specifically focusing on real time aspects (alerts, dashboards, etc).

Skills you'll bring

  • 5+ years of experience building a B2B SaaS product.
  • Expertise and/or experience working on a recruiting or talent-focused product is a plus.
  • Bachelor's degree or equivalent practical experience.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$166,300 mdash;$205,500 USD

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7324271002
View More Show Me The Details
May 2, 2024
Senior Software Engineer, Customer Assist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence. 

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search amp; analytics, core platform, frontend amp; backend infrastructure, developer and partner ecosystem amp; integrations and more. 

Your role

This is an exciting opportunity to be part of a small task force creating a proprietary neural semantic colloquial search engine used to power an AI and its applications. The candidate will be responsible for contributing to a full stack of features including the microservice architecture, the data model, the API frontend and the necessary data pipelines.

In terms of technology stack the ideal candidate should be familiar with:

  • Fluent in GOlang and python (C++ optional)
  • Docker and Kubernetes
  • GCP (preferred) or equivalent cloud platform (AWS/Azure)
  • Apache Beam (preferred) or equivalent mapreduce technology
  • TCP/IP and networking
  • Ansible or equivalent infrastructure as code stack
  • Jenkins or equivalent CI/CD pipeline
  • Tensorflow or equivalent ML framework
  • RAFT or equivalent consensus algorithm
  • gRPC or equivalent rpc protocol
  • PubSub or equivalent distributed message queues

What you'll do

  • Take ownership of an area under the search and assist functional area.
  • Contribute to long term technical vision -  how can we architect our code, data stores and data pipelines to meet the feature and performance goals of the future?
  • Optimize the performance, scalability and cost of the platform
  • Evaluate emerging technologies and shape the evolution of the tech stack to ensure the search platform meets current and future needs
  • Identify team-wide challenges, risks, technical debt areas and find ways forward through them
  • Advocate for new ideas and processes to improve the developer experience - make building the search platform easier, faster and more fun
  • Mentor and collaborate with fellow engineers to ensure features are built with good engineering practices and design
  • Build metrics, monitoring and alerting infrastructure to track performance, availability, cost and usage patterns of the search platform

Skills you'll bring

Your previous experience can be in either frontend, backend or full-stack development. You enrich the team through your engineering experience. You are excited to learn. You are ready to pitch in wherever there is a need. You proactively seek to grow your own skills and share your knowledge with the team. You are focused on the user’s experience. You dig deep to understand the use case and broader context for a feature to ensure the design and implementation of the feature properly addresses the problem at hand. You value code quality. You’re the type of person who is really proud when you build a well designed, well tested, long term solution. 

Additional desired experiences and traits:

  • MLOps experience
  • Passionate about reliability, monitoring and scalability
  • Aware of cloud costs and their mitigation
  • Dedicated to testing, quality and security
  • Good understanding of authentication protocols such as OAuth and SAML
  • Good understanding of how to optimize SQL, NoSQL and NewSQL databases

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7304706002
View More Show Me The Details
May 1, 2024
Software Engineer -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Ai Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to produce The Good Ai. In this role, you’ll leverage and acquire a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps and Data Engineering to deliver functionality essential to powering Dialpad’s Ai products.

Your role

As a Software Engineer–Ai Core, you’ll work with the team to own the  development and uptime of Dialpad’s proprietary near real-time ML inference system, a large-scale distributed system built by leveraging technologies like Kubernetes, Redis, event-driven message bus systems, modern asynchronous Python, and a plethora of Open Source technologies.  You’ll contribute directly to powering Dialpad’s Ai products at scale, working closely alongside the Data Science teams to unleash Ai features that work for our customers. 

This position reports to our Engineering Manager, Ai Engineering and has the opportunity to be based in Buenos Aires, Argentina Office, or Fully Remote within the time zones of GMT-8 to GMT-3.

What you’ll do 

First 3 Months

  • You’ll acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful
  • You’ll work primarily with fully asynchronous modern Python, but we are strong believers in using the right tool for the job, making use of other languages where it makes sense to in our stack
  • You’ll be exposed to Open Source Software. We employ many Open Source technologies to get the job done, and we love to contribute back to those communities. We also maintain Open Source codebases for libraries we’ve created ourselves

First 6 Months

  • You’ll collaborate. All levels of engineers on the team participate in authoring and reviewing PRs for code changes, and RFCs for more major system changes
  • You’ll have the opportunity to deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD Systems
  • You’ll work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems which are fault tolerant and highly scalable

First 12 Months

  • You’ll build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack
  • You’ll share. Exploring knowledge and findings with teammates is highly encouraged, with weekly opportunities to host or attend learning sessions including members of both Engineering and Data Science teams

Skills you’ll bring

  • You have a Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience
  • You have strong fundamentals in software engineering and computer science
  • You’re excited to work on a distributed team; you value collaboration whether your teammate sits beside you or across an entire continent
  • You have strong experience working with one or more dynamically typed programming language(s)
  • You have a strong desire to continuously learn
  • You enjoy efficient evaluation of a problem space and finding the right tool for the job
  • You measure amp; monitor everything ensuring stability, redundancy, and runtime
  • You make data-driven decisions - Measure twice, cut once
  • You enjoy learning from your experiences and sharing your knowledge with your team
  • You work on diverse problems across different systems
  • You appreciate code and system maintainability, and support continuous improvement
  • Fluency in English

Bonus points for experience with:

  • The Python ecosystem
  • Cloud providers such as Google Cloud Platform or AWS
  • git or other version control systems
  • Relational and/or non-relational database systems, Pub/Sub, Messaging Systems
  • Building and managing batch or streaming data processing pipelines, ETLs

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7327502002
View More Show Me The Details
May 1, 2024
Client Account Executive, VSB -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

A Client Account Executive, VSB at Dialpad is responsible for helping existing clients execute upgrades to their accounts, driving YoY revenue growth. This role’s primary responsibility is to receive leads from the Client Sales team, create quotes, communicate with customers, and facilitate customers adding licenses to their account. This role’s secondary responsibility is to manage a portfolio of existing Dialpad customer accounts where the CAE, VSB will show the value of what's possible through the implementation of additional Dialpad product suite offerings. 

The CAE, VSB is a member of the Sales organization, will carry a revenue quota and will report directly to their front line sales leader. The CAE, VSB will be responsible for meeting/exceeding sales and revenue goals and objectives.

Responsibilities

  • Manage the full sales cycle for a dedicated portfolio of SMB clients, collaborating closely with internal teams (Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing) and Dialpad Partners to drive customer base expansion.
  • Partner with fellow SMB CAEs to identify leads for upsell/cross-sell opportunities, develop compelling quotes, and maintain effective client communication.
  • Strategize account growth by crafting personalized account plans in alignment with monthly and quarterly sales objectives.
  • Foster strong relationships with customers to understand their strategic goals and anticipate expansion requirements.
  • Proactively generate leads and nurture a robust sales pipeline.
  • Consistently achieve or surpass quarterly revenue targets.

Skills you'll bring

  • 1-3 years of sales experience in an ever-changing environment
  • Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background 
  • Ability to communicate, present and influence key stakeholders and decision makers 
  • Experience providing timely and accurate forecasts to sales leadership 
  • Excellent time management and organizational skills with the ability to track numerous details
  • SaaS sales background strongly preferred, bonus points for UCaaS/CCaaS
  • Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
  • Curiosity: Ability to get to know your customers’ business, internal teams and processes
  • Closing mindset: Get ahead of closing deals by asking closing questions early and often
  • Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from
  • High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment
  • Organization: The key to success is execution. Our preferred candidate has outstanding organizational skills
  • Communication: Clear communication is critically important to this role. 

Dialpad benefits and perks

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity 

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7343110002
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Apr 26, 2024
Customer Support Representative, Tier 1 -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

As a member of the Customer Support Team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Dialpad’s Customer Support team plays an essential role in helping customers via all relevant communication channels.  This team collaborates closely globally with higher tier in Customer Support, Engineering, Customer Success, Product  and Sales teams  to constantly improve the customers experience. 

About the role

You should have a proven track history of excellent customer support. You will also be required to learn and understand our product and services inside and out, which will require a degree of curiosity and technical understanding.

Lastly, you should be a very hard worker, professional with how you interact with customers and have a deep care and desire to help users.

Responsibilities and technical requirements

  • Minimum of 3 years in customer support (additional work experience in a technical field is preferred)
  • Respond to customer inquiries on technical issues related to the Dialpad product via all relevant communication channels
  • Resolve and troubleshoot simple or complex issues relating to customers
  • Speaking to customers to quickly get to the root of their problem
  • Provide timely and accurate customer feedback
  • Manage multiple cases and communication channels at one time (Call center, email, potentially chat)
  • Proficiency in Windows/Mac OS
  • Attention to detail and good problem-solving skills
  • Good written and verbal communication
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Passion to learn and work effectively with a variety of multicultural internal teams
  • Respond to on-call and address issues or incidents outside of regular working hours

Dialpad benefits and perks

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7342009002
View More Show Me The Details
Apr 26, 2024
Senior Software Engineer, Java, Digital Experience -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role

Dialpad is seeking a talented and experienced Senior Software Backend or Fullstack Engineer to lead our team on a mission to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, backend infrastructure and features, willing to make an impact while contributing to a cross-functional team.

What you’ll do 

  • Write clear and complete architectural design documents which are easily understood by other team members.
  • Provide  estimates on technical resources and requirements necessary to plan and begin projects
  • Take responsibility for the execution of projects in the omnichannel contact center communications space. Assist and drive where necessary to ensure the team meets its delivery milestones.
  • Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
  • Review technical designs to ensure features / products are well-integrated and fully meet business needs.
  • Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
  • Troubleshoot and debug issues with existing features, as needed
  • Stay up-to-date with the latest backend platform  technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
  • Ensure that features are shipped on-time and with the highest quality.
  • Continue contributing to fun projects meant to delight users!

Skills you’ll bring

As an experienced backend software engineer, you drive software delivery amp; operational excellence by turning well-defined business objectives into software systems. Significant impact on Organization-wide output.

  • 6+ years of strong experience in backend software engineering.
  • Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience
  • Strong experience working with Java and Python. 
  • Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies.
  • Working knowledge of of unit test and integration test frameworks
  • Good understanding of web technologies such as HTML, CSS, Javascript, RestFul APIs, web application frameworks
  • Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Experience with highly agile and iterative development processes.
  • Experience with mentoring engineers and helping them grow their skills
  • Our Tech Stacks: Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, Web application containers like Tomcat.  Python backend on Google Cloud Platform (AppEngine, Datastore , BigQuery, Dataflow, Memcache, Cloud Tasks, Pub / Sub),  Vue.js/Vuex frontend running natively in Electron

Dialpad benefits and perks

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7424560002
View More Show Me The Details
Apr 26, 2024
Senior Technical Recruiter -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the Team

Dialpad’s Talent Acquisition team drives global talent expansion that creates new organizational capabilities through meaningful and delightful experiences with all talent. We build high caliber, diverse teams by continually attracting top talent quarter after quarter. 

Your Role

We are looking for a passionate, driven Senior Technical Recruiter to join Dialpad. You’ll help scale our technical teams by managing and supporting full lifecycle recruiting for Engineering, Product and Design. You’ll also have the opportunity to flex into supporting additional non-EPD organizations within the company.
As a tech-savvy recruiter who is accustomed to filling hard-to-fill and niche roles, you will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.
You’ll build talent pipelines and drive a process that delivers exceptional talent that brings an entrepreneurial spirit, work ethic and a diversity of thought in how they work.
This position reports directly to the Global Technical Manager and will be based in Argentina. This is a 6-month contract with immediate joining. 

What You’ll Do 

  • Manage full-cycle recruiting process ensuring a seamless, uniform, and incredibly positive candidate experience for Latin America and North America.
  • Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams. 
  • Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams.
  • Champion for  exceptional candidate and hiring manager experience focused on through a high touch, warm, engaging, and meaningful connections during the recruitment journey
  • Source, screen, coordinate and assess talent that leads to offers, negotiation, and closing.
  • Partner closely with management and other global Talent Acquisition Partners to attract talent that supports global lines of business.
  • Accelerate candidate engagement and improve candidate experience throughout the entire hiring process with consistent high-touch communication.
  • Identify innovative and creative sourcing techniques that yield strong results.

Skills You’ll Bring 

  • BA/BS degree or equivalent practical experience
  • 6+ years of recruiting experience in the areas of Engineering, Product and Design for a high growth technology company.
  • Experience recruiting for different regions such as LATAM and NAM (must)
  • Previous experience working in a SaaS company
  • Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy
  • A track record of demonstrating a strong work ethic, integrity, and personal accountability
  • Experience closing candidates and negotiating complex compensation packages
  • Fluency in English (must)
  • Experience working with Greenhouse is a plus

Tools and Platforms: Greenhouse ATS, Linkedin Recruiter, Hired, Gem, G-Suite

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7424730002
View More Show Me The Details
Apr 26, 2024
Senior Technical Sourcer -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About The Role

As a Senior Technical Sourcer, you will play a pivotal role in identifying and attracting top-tier Engineering, Product, and Design talent to fuel our product company’s growth and innovation. You will collaborate closely with hiring managers, recruiters, and executives to develop strategic sourcing plans, ensuring a diverse and high-caliber candidate pipeline.
Your expertise in technical talent acquisition will be instrumental in driving our recruitment efforts and fostering a culture of excellence. You’ll be tasked with coming up with creative approaches to fuel the recruiting pipeline and support multiple stakeholders to make timely, quality hires as a trusted partner with an informed perspective on the market. 

Our Talent Sourcer holds the keys to our success - you will be an essential and integral team member to the team’s ability to meet and exceed our hiring metrics and expectations. You'll use data and creativity to develop targeted recruiting strategies and partner with recruiters and Hiring Managers.

This position reports directly to the Global Technical Manager and will be based in Argentina. This is a 6-month contract with immediate joining. 

What you’ll do

  • Design top-of-funnel strategy alongside recruiters and hiring teams, serving as the subject matter expert on the competitive landscape and on creative sourcing techniques
  • Leverage market research to understand where external talent pools exist and work collaboratively with internal teams to execute on diversity sourcing initiatives to tap into those talent pools
  • Targeted recruiting approaches, Screen resumes to determine eligibility; assess talent beyond matching keywords on a resume 
  • Be a subject matter expert in your area of focus by regularly tracking and analyzing pipeline and performance data to share with internal stakeholders external trends 
  • Become a talent advisor by developing relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations 
  • A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey

Skills you’ll bring 

  • +5 years of comprehensive sourcing and recruiting experience, specializing in Engineering, Product, and Design roles for high-growth technology companies across various regions, including Latin America and North America.
  • Solid understanding of the opportunities and challenges in building a diverse talent pool and the tenacity needed to overcome those obstacles and challenges
  • Ability to effectively network amp; build relationships inside and outside the organization
  • Experience with GEM amp; Greenhouse is a plus
  • Fluent in English
  • Ability to prioritize multiple hiring and recruiting managers, priorities, roles
  • Experience researching, building, and driving strategic plans
  • Experience using data analytics and metrics for reporting, sharings insights and trends
  • Maintain flexibility to deal with ambiguity and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
  • BA/BS degree or equivalent practical experience

Tools and Platforms: Greenhouse ATS , Linkedin, Hired, Gem, G-Suite

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7320954002
View More Show Me The Details
Apr 26, 2024
Content Marketing Manager, Product - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the Role
As a Senior Content Marketing Manager, Product, you will spearhead the development of our product’s core value propositions and key selling points, ensuring they resonate with our target audiences. Your role is pivotal in translating marketing strategies and industry-focused initiatives into impactful programs that support sales pipeline activities, deal closures, and overall company growth. You will be instrumental in operationalizing our internal marketing communications and developing repeatable, scalable processes to effectively train sales teams and implement continuous sales initiatives.

Responsibilities

  • Development of Core Value Propositions: Create and refine the core messaging and selling points of Dialpad products to ensure they align with market needs and corporate objectives.
  • Translate Marketing Initiatives: Convert broad marketing and industry-focused strategies into specific, actionable programs that drive sales performance and revenue growth.
  • Operationalize Marketing Communications: Streamline internal communication processes within the marketing department to enhance efficiency and clarity.
  • Process Development: Build and standardize repeatable, scalable processes for training sales teams, facilitating ongoing sales education and engagement through always-on sales plays and programs in coordination with Sales Enablement.
  • Cross-functional Collaboration: Foster consensus, alignment, and engagement across multiple departments including Marketing, Sales and Product. 
  • Messaging and Positioning: Work with the Marketing and Product teams to lead the strategy and execution of messaging and positioning for target personas in collaboration with global Go-to-Market teams, Campaigns, Content, and Corporate Marketing.

Qualifications

  • Proven experience in content marketing, with a strong focus on product communications within a tech-focused environment.
  • Exceptional communication and writing skills, with the ability to articulate complex product features into compelling marketable content.
  • Experience in creating strategic marketing content that translates into measurable business results.
  • Strong project management skills and the ability to manage multiple initiatives simultaneously.
  • Bachelor’s degree in Marketing, Communications, Business Administration, or related field. Advanced degrees or certifications in marketing or related fields are a plus.
  • A collaborative spirit capable of working effectively with cross-functional teams to drive results and align on common goals.

Why Dialpad?
Dialpad connects coworkers and customers, simplifies workflows, and helps businesses grow using the world’s first Ai-powered customer intelligence platform and our DialpadGPT proprietary Ai.

With Dialpad Ai, businesses of all sizes in any industry can automate a wide range of everyday tasks like note-taking during meetings, onboarding new sales reps, simplifying lead management, coaching support agents, measuring customer satisfaction, inferring CSAT scores, driving revenue, and delivering customer delight.

Apply Today
If you are driven by innovation, have a knack for creating engaging content, and want to contribute to a team making real-world impacts, apply to be Dialpad’s next Product Content Marketing Manager. Together, let’s redefine the future of work.

Dialpad benefits and perks

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7322393002
View More Show Me The Details
Apr 26, 2024
Director, Advanced Support Services - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

The Customer Experience (CX) Organization is aimed at delighting customers at every touchpoint. We are dedicated to understanding and meeting the evolving needs and expectations of our customers. We are committed to working collaboratively to deliver seamless and memorable interactions.

Dialpad’s Director of Advanced Support Services will oversee all of Dialpad’s T2, T3, Premium Support and TAM Services to Support our customers globally. In this role, you’ll combine your expertise and leadership skills to help deliver a world-class customer experience.

Your role

As the Director of Advanced Support Services, you will be responsible for the end-to-end customer experience. You’ll work closely with cross-functional leaders in Sales, Customer Support, Product Management, Customer Success, Professional Services, and Engineering to deliver best-in-class Support to our customers. 

This position reports to our Vice President of  Services and has the opportunity to be based in any of our Dialpad Offices or remotely. The preferred schedule will be based on US business hours but will be flexible depending on the needs of the business.

What you’ll do 

Leadership

  • Provide leadership to the customer support team, fostering a culture of accountability, collaboration, and innovation.
  • Develop and execute a comprehensive customer support strategy aligned with the company's goals and objectives using industry trends and best practices.
  • Recruit, train, and mentor a high-performing customer support team.

Customer experience

  • Collaborate with cross-functional teams to address customer feedback and drive product improvements.
  • Drive initiatives to enhance the overall customer experience and satisfaction.
  • Implement processes and tools to streamline customer support workflows and improve response times.

Operational excellence

  • Establish and maintain efficient support operations, including ticket management systems, knowledge bases, and escalation procedures.
  • Monitor key performance indicators (KPIs) related to customer support, such as first response time, resolution time, and customer satisfaction scores, and take action to address any issues.
  • Optimize resource allocation and budget management to maximize the effectiveness of the customer support function.

Skills you’ll bring 

  • Proven experience in a leadership role within a customer support or service organization, with at least 8+ years of experience.
  • Strong understanding of customer support best practices, Customer Support tools, and a proven track record in leading technical teams.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and senior management.
  • Strategic leader with the ability to develop and execute initiatives to enhance the customer experience and drive business results.
  • Analytical mindset with proficiency in using data and metrics to measure performance and inform decision-making.
  • Customer-centric mindset with a passion for delivering exceptional service and building long-term customer relationships.
  • Bachelor's degree in business administration, management, or a related field.

Dialpad benefits and perks

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7331026002
View More Show Me The Details
Apr 26, 2024
Controller (Remote) - Denver
Telnyx - Denver


About Telnyx


Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a

private, global, multi-cloud IP network

, to bringing

hyperlocal edge

technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.



We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.



Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.


The Role

We are seeking an experienced and detail-oriented Controller to join our finance team. Reporting directly to the CEO, the Controller will play a pivotal role in shaping the financial operations of Telnyx. This role is ideal for a candidate with a strong background in accounting and finance, seeking to contribute to the success of a vibrant and innovative tech company.
You will play a critical role in overseeing daily accounting activities and creating new or improving existing accounting processes. 

Responsibilities  
  • Manage and oversee the month-end close process, including the preparation and review of journal entries, account reconciliations, and the accuracy of financial statements.
  • Ensure compliance with accounting standards and internal policies by overseeing and analyzing general ledger accounts.
  • Resolve discrepancies and accounting issues in a timely and effective manner.
  • Develop and present detailed financial reports to aid in decision-making processes across the company.
  • Collaborate closely with various departments to ensure accurate financial transactions and record-keeping.
  • Lead budgeting, forecasting, and financial planning efforts to align with company goals.
  • Drive process improvements in the accounting workflow to enhance efficiency and accuracy.
  • Stay abreast of new accounting regulations and ensure compliance with all applicable laws and guidelines.
  • Coordinate and support external audits, and maintain strong relationships with auditors.
  • Mentor and develop junior finance team members, promoting a culture of growth and learning.

What we are looking for
  • Degree in Accounting, Finance, or related field;
  • CPA certification is mandatory.
  • A minimum of 5-10 years of relevant experience in accounting or finance, with a thorough understanding of month-end close processes.
  • Prior audit experience, ideally from a public accounting firm or through an internal audit role.
  • In-depth knowledge of GAAP and financial reporting standards.
  • Proficiency with modern accounting software and advanced skills in MS Excel.
  • Exceptional analytical skills with a keen ability to work with financial data and generate insights.
  • Highly detail-oriented with excellent organizational and time management capabilities.
  • Strong communication and interpersonal skills, with a proven record of building relationships across various departments.
  • Self-motivated with a proactive approach to managing responsibilities and challenges.

 

Bring Your Authentic Self to Telnyx


Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 



We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 



You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?


Source: https://boards.greenhouse.io/telnyx54/jobs/5968196003
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Apr 26, 2024
Analytics Engineer - Vancouver
Dialpad - Vancouver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Our Data Analysis team works alongside the Data Annotation team to support the Ai teams, working on projects on cutting-edge Automatic Speech Recognition(ASR), Natural Language Processing(NLP) and Computer Vision(CV). We  take care of the complex business and product logic as well as making sure the data follows our security and privacy standards letting our applied scientists focus on model development. We help NLP team to launch and enhance DialpadGPT, our in-house LM specifically designed for the domain of business communication. We work closely with Product team to help them understand how user interact with our Ai product using data analysis. We also build data pipelines and infrastructure and adopt software engineering best practices. We are a group of engineers who enjoy writing reports to tell the stories behind the data, which often spin up new data science ideas and help businesses make better decisions.

Your role

As an Analytics Engineer, you’ll be an integral part of our data analysis team, supporting ASR and NLP team for their data needs. You’ll be involved in various stages of data science development, from data sampling and annotation, results evaluation to feedback analysis post product launch. In addition, you’ll help bring insights to product development with user behavior data. 

This position reports to the manager of the data analysis team and has the opportunity to be based in our Vancouver Office. 

What you’ll do 

  • Translate complex data requirements into clear data sampling plans with efficient SQL queries
  • Create and maintain dashboards and data pipelines that helps drive product and business decisions
  • Contribute to our continuous efforts to enforce data privacy and compliance 
  • Answering daily questions from Ai team about data 
  • Collaborate with cross-functional teams, including Ai, engineering and product team
  • Conduct in-depth data analysis that leads to new data science opportunities and business insights

Skills you’ll bring 

  • Bachelor's or Master’s degree in Computer Science, Machine Learning, Statistics or related fields.
  • 2 years of working experience with data science or data analytics project 
  • Excellent data analysis skills from writing and optimizing SQL queries to data visualization and report writing
  • Strong foundation in statistics 
  • Familiarity with analyzing user behaviour data (e.g, Amplitude) would be a plus
  • Familiarity with Python and public cloud environments such as GCP, AWS, etc
  • Strong problem-solving and analytical abilities, with the capacity to handle complex technical and analytical problems.
  • Excellent communication and collaboration skills to effectively work in a multi-disciplinary team.
  • Familiarity with version control tools like Git for collaborative projects.

 

Dialpad benefits and perks

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range
$101,200 mdash;$124,933 CAD

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7325997002
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Apr 26, 2024
Structured Cabling Technician - Concord, CA -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78839f8eee94ec018f16a910db462e&source=&lang=en
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Apr 25, 2024
Structured Cabling Technician - Houston, TX -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78859f8eee9491018f177bf9476cca&source=&lang=en
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Apr 25, 2024
B2B Marketing Manager/in (m/w/d) mit Schwerpunkt auf Performance Marketing & Lead Nurturing - Berlin
virtualQ - Berlin




Du suchst eine Arbeit mit Sinn, bei der du dein kreatives und lösungsorientiertes Denken in die Tat umsetzen kannst? Dir gefallen steile Lernkurven, flache Hierarchien und ein professionelles Miteinander? Dann haben wir etwas für dich.

Als erfolgreiches SaaS Unternehmen suchen wir eine/n erfahrene/n B2B Marketing Manager/in (m/w/d) mit Schwerpunkt auf Performance Marketing & Lead Nurturing, um unser Marketing-Team zu erweitern.

 



DEINE VERANTWORTUNG:

    • Du übernimmst das Thema digital Lead Generation und erstellst Lead-Nurturing-Strategien, um Leads in Kunden zu konvertieren

    • Du entwickelst unsere Website (Wordpress) im Team weiter und behältst die Conversion-Optimierung im Auge

    • Du bist verantwortlich für die Konzipierung, Erstellung und Pflege von Workflows sowie personalisierte E-Mails und geeigneten Landingpages

    • Du hast den Fokus auf den KPIs deiner Kampagnen und optimierst den Sales-Funnel konsequent. 

    • Du arbeitest eng mit dem Sales-Team zusammen, um einen nahtlosen Sales-Funnel zu garantieren und das Lead-Nurturing entsprechend zu perfektionieren

    • Du bist im Lead für Performance-Advertising (Linkedin, Native Ads, Google Ads, etc.)



FÄHIGKEITEN:

    • Du hast mehrjährige Erfahrung im Marketing mit Fokus auf Performance-, Website- und/oder Automation-Marketing.

    • Du hast bereits fundierte Erfahrung in der Verwendung von Marketing- und Sales-Automation-Tools wie Hubspot, Eloqua oder Salesforce.

    • Dir liegt die Erstellung von B2B Lead-Nurturing-Strategien sowie die Umsetzung von Kampagnen entlang des Sales-Funnels.

    • DU hast gute Kenntnisse in der Implementierung von Conversion-Optimierungen auf WordPress

    • Du hast hervorragende Fähigkeiten im Projektmanagement, der Analyse und Interpretation von Daten. Du vertraust nicht nur auf dein Bauchgefühl, sondern stützt deine Kampagnen auch auf Zahlen.

    • Du hast ausgeprägte Kommunikationsfähigkeiten auf Deutsch und Englisch.

    • Du bist ein Teamplayer und gehst respektvoll mit deinen Mitmenschen um.

    • Du arbeitest transparent, gewissenhaft sowie strukturiert.



DARAUF DARFST DU DICH FREUEN

    • Schulungen? Workshops? Seminare? Wir fördern dich individuell, basierend auf deinen Fähigkeiten und Interessen!

    • Home-Office nach Absprache und Gleitzeit (mit Kern-Arbeitszeit von 10 bis 16 Uhr) sind selbstverständlich.

    • Co-Working, Chillout Area und frisch gebrühter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Mitte, direkt um die Ecke vom Checkpoint Charlie, bietet alles was das Herz begehrt.

    • Ein Team mit 11 Nationalitäten und einer Altersspanne von 20 bis 55 Jahren - gepaart mit langjähriger Branchenerfahrung und geballter Expertise.

    • Tolle Entwicklungsperspektiven in einem der am schnellsten wachsenden Tech-Startups Deutschlands

    • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware-Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen

    • Work hard, play hard - unsere Erfolge und unseren Teamspirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten 

    • Team Days, Happy Hour, After-Work get-together – regelmäßige freiwillige Team Aktivitäten zum lockeren Kennenlernen und Abschalten

    Wir bieten dir eine anspruchsvolle und abwechslungsreiche Position mit hohem Gestaltungsspielraum in einem modernen Unternehmen. Werde Teil unseres erfolgreichen Marketing-Teams und bringe uns mit deinem Können voran! Wir freuen uns auf deine Bewerbung!



WER SUCHT HIER?

virtualQ ist die virtuelle Warteschleife im Kundenservice. Als Voice Assistent wartet die Software stellvertretend für die Anrufer im Service-Center in der Warteschleife und informiert sie, wenn sie an der Reihe sind. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center, um so Agenten im Callcenter zu entlasten. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namhafte Unternehmen wie die Gothaer, Württembergische, HolidayCheck, EnBW, E.On, METRO AG, HanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit dir fortsetzen!



Bewirb dich gerne, auch wenn du nicht alle Punkte mitbringen solltest. Uns ist viel wichtiger, dass jemand zu uns passt. Hard-skills kann man immer noch lernen.

P.S.: Falls dieser Job nichts für dich sein sollte, dann schau dich gerne auf unserer Karriereseite um: https://virtualq.io/karriere/ ! Dort findest du alle offenen Positionen :-)

Also, worauf wartest du noch? Wir freuen uns auf deine Bewerbung! 

Dein Ansprechpartner: Thomas



 

Source: https://virtualq.softgarden.io//job/44731632/B2B-Marketing-Manager-in-m-w-d-mit-Schwerpunkt-auf-Performance-Marketing-Lead-Nurturing?jobDbPVId=125412227&l=de
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Apr 25, 2024
Sales Development Representative (w/m/d) - Berlin
virtualQ - Berlin




#Kundenbegeisterung #SalesKarriere #Startup #Software… Du willst im Vertrieb durchstarten, suchst die Startup Laufbahn, interessierst Dich für Software, bist hartnäckig, überzeugst als Persönlichkeit und der Austausch mit Menschen inspiriert Dich?

Wenn du zudem Lust hast, die Branche von innovativen Produkten zu begeistern und Teil des Unternehmens zu werden, das jüngst von Gründerszene zum Tech-Startup des Jahres gekürt wurde, dann sollten wir uns kennenlernen!



MIT DIESEN TÄTIGKEITEN MACHST DU VIRTUALQ ZUM VERKAUFSSCHLAGER
  • Du wirkst an der Entwicklung von Konzepten zur Outbound Leadgenerierung mit
  • Du recherchierst Leads, sprichst aktiv neue potenzielle Kunden an und setzt Konzepte eigenständig um
  • Du übernimmst eine federführende Rolle in der Kunden-Erst-Kommunikation - Dein Telefon ist hier Dein bester Freund
  • Du generierst Kundenkontakte, qualifizierst diese vor und übergibst sie an Deine Account Executive Kollegen
  • Du wartest nicht bis Dein Telefon klingelt, sondern greifst lieber selbst zum Hörer, bist pro-aktiv, berätst und überzeugst Unternehmen von unseren Produkten und Lösungen
  • Du bist ein guter Zuhörer, erkennst die Bedürfnisse Deiner Gesprächspartner und berätst diese individuell und zielführend
  • Du scheust dich nicht, neue Wege der Kundengewinnung zu gehen, sondern entwickelst und testest neue Verkaufsstrategien, die Du mit Ausdauer und Biss verfolgst



MIT DIESEN SKILLS BIST DU UNSER TOP-KANDIDAT (M/W/D)
  • Du überzeugst durch Deine optimistische, begeisternde Persönlichkeit, dein Enthusiasmus ist ansteckend
  • Du bist eloquent und triffst dank Fingerspitzengefühl und Empathievermögen sowohl auf Deutsch als auch auf Englisch den richtigen Ton
  • Du setzt Dir selbst hohe Ziele, bleibst hartnäckig dran und gibst nicht auf
  • Du hast erste Erfahrungen im Vertrieb oder im Kundenservice
  • Du bist technisch versiert und interessierst Dich für Software und Digitalisierung
  • Du schaust gerne über den Tellerrand und hast Lust auf neue Herausforderungen in einem Unternehmen, das aufs Wachstumskurs ist und sich ambitionierte Ziele setzt



DARAUF DARFST DU DICH FREUEN
  • Direkte Zusammenarbeit mit dem Sales Management und Kennenlernen des kompletten Sales-Prozesses inklusive Customer Success und After Sales
  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht
  • Ein Team zum Verlieben ♡ - schau auf unserem Instagram Account @virtualQapp vorbei und mach Dir selbst ein Bild!
  • Tolle Entwicklungsperspektiven in einem der laut Gründerszene Ranking am schnellsten wachsenden Tech-Startups Deutschlands
  • Schulungen? Workshops? Seminare? Wir fördern Dich individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working, Chillout Area und frisch gebrühter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Mitte, direkt um die Ecke vom Checkpoint Charlie, bietet alles was das Herz begehrt
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware-Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen
  • Work hard, play hard - unsere Erfolge und unseren Teamspirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten 
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten

Wir bieten eine anspruchsvolle und abwechslungsreiche Aufgabe mit hohem Gestaltungsspielraum in einem modernen Unternehmen mit flachen Hierarchien und einem motivierten Team. Werde Teil unseres erfolgreichen Sales Development-Teams und bringe uns mit deinem Können voran! Wir freuen uns auf deine Bewerbung!



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie Lufthansa Albatros, HanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir fortsetzen!



Bewirb dich gerne, auch wenn du nicht alle Punkte mitbringen solltest. Uns ist viel wichtiger, dass jemand zu uns passt. Hard-skills kann man immer noch lernen.

P.S.: Falls dieser Job nichts für dich sein sollte, dann schau dich gerne auf unserer Karriereseite: https://virtualq.io/karriere/ nach einem passendem Job um! Dort findest du alle offenen Positionen :-)

Also: WORAUF WARTEST DU NOCH? WIR FREUEN UNS AUF DEINE BEWERBUNG!

Deine Ansprechpartner: Thomas



Source: https://virtualq.softgarden.io//job/44711549/Sales-Development-Representative-w-m-d-?jobDbPVId=125364539&l=de
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Apr 25, 2024
Applied Scientist - Vancouver
Dialpad - Vancouver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Our NLP team at Dialpad is a diverse and vibrant group of scientists who come from varied fields such as linguistics, computational linguistics, machine learning, computer science, material science, biology, and quantum physics. We prioritize innovation and creativity in our pursuit to push the boundaries of Natural Language Processing and Artificial Intelligence.

We deliver natural language understanding (NLU) features for transcribed speech and typed inputs. The major focus of the team currently is enhancing DialpadGPT, our in-house LLM specifically designed for the domain of business communication and delivering features that use DialpadGPT. Beyond the technical skills, we're a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems.

Together, our goal is to revolutionize business communications, making it more efficient, accurate, and accessible through the power of ASR, NLP and machine learning. Using a variety of tools and technologies we're driven to continuously improve and refine our products, delivering top-tier solutions to our customers. 

Your role

As an Applied Scientist at Dialpad, you'll be an integral part of our NLP team, working on our in-house LLM, DialpadGPT. You'll be involved in all stages of model development, from conceptualization to deployment, focusing on enhancing language understanding in business communications. Collaboration will be key as you work alongside our engineering, design, and product teams to build ground-breaking applications.

If you're passionate about language, AI, and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us.

This position reports to the Manager of the NLP team and has the opportunity to be based in our Vancouver Office.

What you’ll do

  • Develop, implement, and refine state-of-the-art Natural Language Processing and Machine Learning algorithms for Dialpad's products.
  • Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts.
  • Collaborate with cross-functional teams, including engineering, product, and design, to effectively deploy and scale models and algorithms in production.
  • Contribute to the development of DialpadGPT ensuring high accuracy, cost-effectiveness, and optimal performance in serving at scale.
  • Submit papers to top-tier academic conferences and journals and contribute to the broader scientific community by reviewing submissions.
  • Capitalize on your interest in languages to extend our coverage to other languages - Spanish, French, Japanese etc. and to optimize models for other varieties of English.

Skills you’ll bring

  • Master’s or PhD degree in Linguistics, Computational Linguistics, Computer Science, Machine Learning, or related fields.
  • Demonstrated experience with machine learning, Python, Pytorch and other relevant tools and technologies.
  • A broad understanding of current LLM model architectures and techniques for tuning and optimizing LLMs.
  • Strong problem solving and analytical abilities, with the capacity to handle complex technical and analytical problems.
  • Excellent communication and collaboration skills to effectively work in a multi-disciplinary team.
  • Familiarity with version control tools like Git for collaborative projects.
  • If you speak or read other natural languages that would be an added bonus.

Dialpad benefits and perks

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range
$109,300 mdash;$173,233 CAD

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7325997002
View More Show Me The Details
Apr 25, 2024
Global Content SEO Specialist - London
Dialpad - London

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy.

The SEO team plays an essential role in driving not only traffic, but also leads and revenue. This team collaborates closely with Design, Web Dev, and the greater Marketing team to constantly improve our website experience while impacting the bottom line.

We’re looking for a Content SEO Specialist to support our organic growth efforts. 

Your role

As a Content SEO Specialist, you’ll create content briefs, review drafts, optimize content, and help track its performance. In this role, you’ll combine your skills in research, content, and SEO to help hit our goals. You’ll work closely with the content team to make sure we’re publishing high-quality content that drives clicks to our website. In addition, you’ll also help identify what content is underperforming and determine what’s missing.

This position reports to our Global SEO Manager.

What you’ll do 

  • Conduct research to create detailed content briefs that are optimized for humans (and search engines)
  • Keyword and competitor analysis to find untapped keywords
  • Monitor and report on keyword rankings to identify opportunities
  • Write and edit existing content to make sure that it’s up-to-date
  • Write meta tags that resonate with our audience
  • Run A/B tests for our content to improve its performance

Skills you’ll bring 

  • 3+ years of experience writing and editing content, ideally for a SaaS business
  • Strong research skills and ability to think like the different audiences we write for
  • ​​Firm knowledge of SEO best practices
  • Demonstrated ability (be prepared to speak to past performance) to drive SEO content performance
  • Excellent written communication skills, especially in writing and editing
  • Ability to analyze and report on keyword performance
  • Ability to work independently and demonstrate a “Do the Right Thing” attitude
  • A willingness to roll up your sleeves and get work done
  • Experience using SEO tools like Ahrefs, Google Search Console, etc.

Dialpad benefits and perks

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work BeautifullyDelight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7419413002
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Apr 24, 2024
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