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Manager, iOS Engineering -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

The Mobile Engineering team is focused on building our native iOS and Android apps that enable teams to seamlessly work from anywhere. As a member of the Mobile Engineering team, you will build the products and features that will define the future of work and business communications. Our engineers are given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results.

 

What you will achieve

In your first 30 days: 

  • Complete onboarding and get your development environment set up
  • Start to develop expertise in Dialpad’s products and customers
  • Get to know the Mobile Engineering team and your new direct reports including their career aspirations and identifying key development areas for your team
  • Get to know the greater Engineering team and build strong collaborative relationships with counterparts in Product and Design
  • Begin participating in standups and retros for different scrum teams as you familiarise yourself with our products and our development processes and workflows
  • Jump in and start writing code and delivering new features alongside your team
  • By the end of your first month, you will be comfortable with Dialpad’s internal processes and workflows and guiding a team of engineers as they deliver new features

In your first 6 months: 

  • Mentor engineers on your team and set key goals and milestones for each team member to achieve
  • Identify gaps and issues in the product and develop and track solutions
  • Participate in roadmap planning including making tough choices on feature prioritization and timelines for deliverables
  • Deliver increasingly complex features and improvements, guiding short-term planning and resource management for your team as you execute on our roadmap
  • Lead by example as you write code and deliver new features alongside your team to deliver key product enhancements
  • By the end of your first 6 months, you will have taken ownership of your team and will own delivery of features from conception to launch for at least one of our mobile apps

By 1 year: 

  • Take a larger role in roadmap planning and architecture choices
  • Become well known across the organization as a trusted leader that everyone looks up to, both technically and as a manager
  • Have the ability to break down complex tasks into parts, to enable efficient delivery by your team
  • Builds tools and processes for the team to quickly recognize and respond to unexpected result
  • By the end of your 1st year, you will own long-term strategy for Mobile products including architecture, managing technical debt, prioritizing bug fixes, refactoring code, and delivering new features

 

Who you are

You are an experienced iOS Engineer who has worked as a team lead or manager. You have experience guiding and mentoring engineers as they deliver new features, refactor code, and fix bugs. You have made impactful product architecture choices and have delivered native mobile applications with clean, maintainable, and scalable coding and architecture. You have worked cross functionally with teams across Product, Design, and Engineering with a focus on building stable, scalable apps that are intuitive and delight our users. You love managing and mentoring but also still enjoy getting your hands dirty and writing code as a large part of your day to day work.

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5100592002
View More Show Me The Details
May 26, 2021
Software Engineer, Android -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

The Mobile Engineering team is focused on building our native iOS and Android apps that enable teams to seamlessly work from anywhere. As a member of the Mobile Engineering team, you will build the products and features that will define the future of work and business communications. Our engineers are given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results.

 

What you will achieve

In your first 30 days: 

  • Complete onboarding and get your development environment set up
  • Start to develop expertise in Dialpad’s products and customers
  • Get to know the Mobile Engineering team and learn internal team processes and documentation procedures
  • Get to know the greater Engineering team and build strong working relationships with counterparts in Product and Design
  • Begin participating in standups and retros for your team as well as sync meetings for projects as you familiarise yourself with our products and our development processes
  • By the end of your first month, you will be working on bug fixes, code refactoring, and feature development

In your first 6 months: 

  • Identify gaps and issues in the product and actively develop and track solutions
  • Work closely with Product to make sure what is being built and delivered aligns with requirements and the product roadmap
  • Investigate and fix complex bugs and issues
  • Deliver increasingly complex features and product improvements
  • Work on refactoring code and decreasing technical debt
  • By the end of your first 6 months, you will have taken ownership of your product area and will own delivery of features

By 1 year: 

  • Keep up to date on new trends for mobile architecture, frameworks, and libraries and share knowledge with the team
  • Make recommendations to the greater team on how to enhance our mobile products
  • Provide input on product feature recommendations and architecture choices
  • Work with engineering and product from across the organization to develop new features and improve existing ones 
  • By the end of your 1st year, you will be recognized as a subject matter expert and go to resource for your product area including architecture, managing technical debt, diagnosing and fixing bugs, and delivering on and enhancing product features

 

Who you are

You are a Mobile Engineer who has worked on native mobile apps. You have a passion for building apps that have clean, maintainable, and scalable coding and architecture. You have a solid understanding of mobile software development principles and like to explore and research different architectures, frameworks, and libraries. You have worked cross functionally with teams across Product, Design, and Engineering with a focus on building stable, scalable apps.

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5148705002
View More Show Me The Details
May 26, 2021
MI Data & Reporting Analyst - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!…

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

Working as part of the Service Improvement team, the role of MI Data and Reporting Analyst will be responsible for designing, implementing, and distributing management information both internally and externally.

What you’ll be getting up to on a day-to-day basis…

As the MI Data and Reporting Analyst, you will be strategically, developing and improving the Littlefish reporting suite, which comprises management information, service reporting and dashboards. Strategically, developing and improving the Littlefish data warehouse. Interrogate large data sets, providing insight and conversion into actionable information. You will have the capability to transform raw data to provide insight, using such tools as Power BI. Work with different Littlefish functions to understand their reporting requirements, evaluating and shaping the appropriate reports to solve business problems. You will establish and provide internal capacity and workload reporting.

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

What can we offer you?…

We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Source: https://www.littlefish.co.uk/jobs/mi-data-reporting-analyst/
View More Show Me The Details
May 26, 2021
Service Request Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!…

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

Due to internal promotion, Littlefish is looking for a Service Request Manager to join our growing team. The main purpose of the Service Request Manager’s role is to take overall responsibility for the management, resolution, and fulfilment of all service requests, across all organisations in scope of the process. This may include third party and client-side resolver groups.

What you’ll be getting up to on a day-to-day basis…

=       To drive the efficiency and effectiveness of the request management processes

=       To produce and act upon management information, including SLA performance KPIs and reports to continually improve service quality

=       To monitor the effectiveness of request management and make recommendations for improvement, and to review and audit the process

=       To develop and maintain the request management process where owned by Littlefish or provide input to client-side process owners if applicable

=       To ensure that all IT teams follow the request management processes for every service request and to act as an escalation point for the client and in support to the Littlefish Service Delivery Manager

=       To stay appraised of industry best practice and where applicable introduce as part of continuous improvement

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

What can we offer you?…

We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Source: https://www.littlefish.co.uk/jobs/service-request-manager/
View More Show Me The Details
May 26, 2021
Manager, Customer Success - Waterloo
Dialpad - Waterloo

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

  • You’ll learn the Dialpad product inside and out and master how Dialpad works as a business.
  • You’ll develop a deep understanding of the SMB customer - who they are, what drives them, why they love Dialpad and where they struggle. 
  • You’ll work closely with your Manager and key cross functional teams to get up to speed on current process, workflows, reporting and structure.
  • You’ll get to know the ins and outs of your team, performance and culture and identify initial areas for optimization/improvement.
  • You’ll deeply understand the data and operations behind the SMB business at Dialpad. 

In your first 60 days: 

  • You’ll have a deep understanding of your team, what makes them tick, where they’re strong and where they need support. 
  • You’ll start implementing new systems and processes across the team to drive performance. 
  • You’ll start handling customer escalations and helping the team to navigate more challenging customer situations.
  • You’ll start getting more hands on with coaching and helping team members develop their customer facing skills and processes.

By 90 days: 

  • You’ll start owning team process, structure and performance. 
  • You’ll own weekly and monthly reporting on activity and performance and will begin making recommendations on how to improve. 
  • You’ll collaborate with other CS leaders to start owning CS team wide projects and initiatives. 
  • You’ll implement and hold yourself accountable to an active coaching framework with your team. 
  • You’ll partner with cross-functional stakeholders in Sales, Demand Gen and Enablement to find creative and strategic ways to drive incremental revenue. 
  • You’ll own onboarding, renewals, negotiations and upsell/cross-sell for your team
  • You’ll own hiring, retention and growth for your team.

Who you are

You have a few years of formal or informal experience in leading a customer facing team. You’re customer first and have a passion for driving a top notch customer experience. You’re a self motivated individual who puts people first and understands that a positive and productive team leads to great results. You’ve worked in Saas and comprehend how to effectively navigate ambiguity and think creatively to achieve meaningful results. You have a foundation of excellent communication, organization and data/insights management skills.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5291429002
View More Show Me The Details
May 26, 2021
Billing Support Representative -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a member of the Billing Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical billing matter that our customers may face. We have one goal: to provide “World-class Customer Support”.

What you will achieve

In your first 30 days: 

  • You will complete our 6 week training course which should equip you to handle customer interactions across all channels (phone, chat, and emails).
  • You’ll work closely with our Support Development Team to learn our products and internal processes.

In your first 60 days: 

  • You’ll be able to effectively provide phone and live-chat billing support.
  • Navigate and utilize internal and external resources to provide solutions to our users.
  • Effectively analyze a problem or issue, asking the right questions to build a solution or work closely with escalation tiers.  

By 90 days: 

  • At this point, you should be very familiar with the product and internal process that should allow you to work freely and bring that world class experience we like to provide to our customers.
  • You will be participating in meetings, focused around training and improvements of our product
  • Your customer interaction will be QA by our Tier 2 team leads to assure quality assurance. 
  • Maintain or exceed our established service levels

Who you are

As a billing support agent you are resourceful in finding prompt solutions for our customers. You are responsible for:

  • Researching technical billing issues and educating our users on everything Dialpad pertaining to Billing. 
  • Having a good understanding of debits/credits, accounting and financial processes.
  • Helping the team with fraud prevention and data management.

You are someone who can work with people from many different backgrounds. You’re patient and able to de-escalate situations when necessary. You’re dependable and love technology! Lastly, you want to be part of innovating cloud communications and understand Dialpad’s mission of delivering high-quality calling, video, and chat from a signal application! You must be able to speak English fluently, have some experience in Finance or Accounting and able to demonstrate strong phone and verbal communication skills along with active listening. You should be able to manage inbound and outbound tickets and calls in a timely manner.  Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5130072002
View More Show Me The Details
May 25, 2021
Technical Support Representative (Tier 1) -
Velocity -


Velocity is a fast-paced company with an open-door environment looking to add Tier One Customer Support Agents to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Our collective expertise allows us to provide unsurpassed quality and reliability, notably when it comes to Customer Service. Our world class support center operates 24/7/365. Customer Service is our passion.

We are looking for new team members that share in this sentiment and can support our continued growth and the delivery of high-quality products and services. If you are seeking a rewarding career with competitive pay and opportunities for growth, then look no further than Velocity. The ideal candidate will be an excellent communicator with the ability to remain calm and composed, in challenging situations, and take appropriate actions with little supervision. Current openings will work 

6pm-2am or 7pm-3am EST.


Aside from working with a great team we also offer great benefits:


  • Remote work

  • Top Industry Pay

  • Medical, Dental and Vision insurances available the first day of the month, after the month of hire

  • PTO and Paid Holidays

  • 401K that is 100% vested day 1 with a company Match up to 4% at 90 days of service

  • Life Insurance, STD/LTD (100% Company Paid)


As a customer support agent with Velocity, expect to:


  • Answer customer calls in a prompt and professional manner.

  • Create or update a ticket for every call received.

  • Analyze problems with customer equipment in a very rapid manner

  • Correctly escalate tickets to appropriate team(s) to resolve issue

  • Provide accurate and timely notes of all procedures performed while attempting to resolve the issue.

  • Support onsite Velocity Technicians to perform professional installations of our products and services at customer locations.

  • Ensure configurations are tested and working

  • Ensure that ticketing system is updated properly with proper notes.

  • Perform other duties as assigned


This may be the job for you if you;


  • Obtained a High school diploma or GED


  • Can work 

    6pm-2am, 7pm-3am EST


  • Have a passion for providing solutions to customers

  • Consider yourself well organized

  • Have excellent telephone etiquette and communication skills

  • Have experience with Microsoft Office software

  • Are able to multitask

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885ac798f717c0179a4ef14b37bc8&source=&lang=en
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May 25, 2021
Administration Executive - Noida
Provana - Noida


Roles and Responsibilities 

Transportation requests.
Cab ordering for employees and record keeping.
Seating plan check.
Managing office requirement on working Saturday.
Coordination with staff to ensure timely maintenance of the building.
Must open for NIGHT SHIFT.

Desired Candidate Profile 

 

Perks and Benefits 

 



Key Skills

AdministrationExcelOffice AdministrationGeneral AdministrationMba FresherMS OfficeOffice CoordinationFacility Management


Education-

UG:

PG:MBA/PGDM in Any Specialization

Doctorate:


Source: http://careers.provana.com/job-listings-administration-executive-provana-india-private-limited-noida-0-to-2-years-250521004046

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May 25, 2021
Urgent Requirement For Campaign Marketing Manager - Noida
Provana - Noida


 

An Opportunity to Tip the Market:

Provana is a next gen platform for process-intensive law firms, insurance agencies, accounts receivable agencies and the networked enterprises that employ their services. Provana serves the US market, where the Consumer Finance Protection Bureau (CFPB) and other regulatory authorities tightly regulate consumer interactions. Provana provides these industries a holistic SaaS platform to manage consumer interactions, analyze unstructured data via ML and NLP, ensure policy and regulatory compliance, integrate into their operational engines and combine all that with KPO services for a one stop shop solution. We have become the undisputed leader in some of our verticals, and quickly becoming a must have for many consumer-facing enterprises.

The marketing muscle at Provana is at a very modest starting point, as weve just hired a CMO and started to put a focused marketing organization in place. The market is very hot and still much of it is greenfield. The competition has taken note of Provana s success and beginning to encroach on the market. We have a very capable Inside Sales and Sales Operations teams. Campaigns for us are emails and sequences in HubSpot. Not terrible, but not multi-channel integrated campaigns. A lot of room for upside.

Role Description:

This role is the lead demand gen marketer for Provana. A skilled marketing generalist, the ideal candidate will be an intelligent, positive and highly energetic individual who can use their full-stack marketing knowhow to create innovative campaigns and closely targeted lead generation opportunities. The successful candidate will rely on viral and guerilla techniques, social, video, mobile, and community marketing to generate awareness of Provana within narrowly targeted audiences in multiple verticals.

Specifically, this role will encompass several key workstreams.
  • DEMAND GENERATION:
    • Support the sales team to develop and execute integrated lead generation programs (telemarketing, email, webinars, user groups and events)
    • Leverage PR, content marketing and product marketing teams to create awareness and manage the full lifecycle of demand and lead generation.
  • EVENT MARKETING:
    • Develop relationships with user groups (as appropriate), industry associations, and other relevant influencer groups (in coordination with Product Marketing)
    • Develop event strategy and manage event planning and execution as part of overall marketing and lead generation programs
  • MARKETING AUTOMATION
    • Proficient in the use of marketing automation tools (HubSpot & ecosystem)
  • MARKETING ANALYTICS:
    • Review, document and report on the effectiveness of marketing programs
  • MANAGEMENT:
    • Manage subcontractors and vendors
    • Manage junior staff in India and US

This individual will work closely with colleagues from Product Marketing, Content, Digital Marketing, Sales, Services, and the CMO. It is both an individual contributor and team leader role, with potential for growth as Provana continues to expand its product and market footprint. The key success metric for this role is the number of deals in pipeline attributed to marketing.

Desired Skills
  • Experience in high technology B2B SaaS demand gen, with a strong grasp of current marketing tools and strategies
  • Experience working in marketing with proven success and high initiative in the creation and execution of effective demand generation marketing campaigns
  • Understanding of the buyers journey, digital experience, personalization and experimentation
  • Knowledge of performance marketing, how to build LPs that maximize conversions and tie to marketing automation
  • Proven success in developing and executing demand generation marketing programs that tie in digital domains LinkedIn, FB, Twitter, Google+
  • Experience with sales operations, reporting, marketing & campaign dashboards and KPIs

Desired Characteristics
  • Agile and smart, able to deliver results without always having pre-defined process, and able to analyze then tackle a marketing target from multiple angles.
  • Superior communications skills (oral and written) and interpersonal skills; ability to work effectively with cross-functional teams.
  • Eye for details – someone who understands the importance of the projected image, look and feel and has the ability to create positive emotion, either subliminal or open

Compensation:

Provana recognizes the importance of the role to the company and is prepared to offer a very competitive compensation package to the right candidate.

Keywords:

Campaign marketing, demand generation, lead generation, field marketing, event marketing, software marketing, services marketing



Key Skills

demand generationMarketing ManagementCampaign marketing

field marketingservices marketinglead generationevent marketingsoftware marketing

Skills highlighted with ‘‘ are preferred keyskills


Education-

UG:

PG:Post Graduation Not Required

Doctorate:


Source: http://careers.provana.com/job-listings-urgent-requirement-for-campaign-marketing-manager-provana-india-private-limited-noida-13-to-18-years-250521004558

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May 25, 2021
Portuguese Speaker Sales Engineer (Solution Consultant) -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

The Solutions Consultant will partner with the Sales team to promote and sell Centrical’s solutions by using a consultative approach to unlock customer needs, tailor demonstrations, and lead technical discussions.

You’ll be working in a high-growth startup environment from your home office or at our New York City Headquarters in SoHo.

Responsibilities:
  • In partnership with Sales Executives, uncover true customer needs, lead discovery sessions, produce tailored demos, lead workshops, and propose business solutions
  • Act as a technical subject matter expert within the Sales team
  • Create customer-specific business cases to support customer proposals
  • Work closely and collaboratively with customers to devise effective solutions
  • Respond to RFPs and RFIs in conjunction with the Sales team
  • Develop and refine sales messaging and identify key deal-closing criteria
  • Partner internally with Product and Marketing to advise on roadmap and messaging
  • Fluency in  Portuguese and English a must 

Requirements:
  • Previous experience in a presales role, selling to enterprise
  • SaaS / Software systems experience
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team in a fast-paced, changing environment
  • C-Level sales and support acumen (Selling to Head of Sales and Call Centers)
  • Willingness to travel up to 25% to customer sites and the NYC HQ (when safe to do so)

Nice-to-have: 
  • SQL database experience
  • Experience selling and consulting in the areas of HR, Change Management, Performance, or Learning solutions
  • Fluent in Spanish

You’ll succeed in this role if… 
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial self-starter and collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience working with globally dispersed teams.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 

Source: https://centrical.com/job/portuguese-speaker-sales-engineer-solution-consultant/
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May 24, 2021
Spanish Speaker Sales Engineer (Solution Consultant) -
Centrical -

The Solutions Consultant will partner with the Sales team to promote and sell Centrical’s solutions by using a consultative approach to unlock customer needs, tailor demonstrations, and lead technical discussions.

You’ll be working in a high-growth startup environment from your home office or at our New York City Headquarters in SoHo.

Responsibilities:
  • In partnership with Sales Executives, uncover true customer needs, lead discovery sessions, produce tailored demos, lead workshops, and propose business solutions
  • Act as a technical subject matter expert within the Sales team
  • Create customer-specific business cases to support customer proposals
  • Work closely and collaboratively with customers to devise effective solutions
  • Respond to RFPs and RFIs in conjunction with the Sales team
  • Develop and refine sales messaging and identify key deal-closing criteria
  • Partner internally with Product and Marketing to advise on roadmap and messaging
  • Fluency in Spanish

Requirements:
  • Previous experience in a presales role, selling to enterprise
  • SaaS / Software systems experience
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team in a fast-paced, changing environment
  • C-Level sales and support acumen (Selling to Head of Sales and Call Centers)
  • Willingness to travel up to 25% to customer sites and the NYC HQ (when safe to do so)

Nice-to-have: 
  • SQL database experience
  • Experience selling and consulting in the areas of HR, Change Management, Performance, or Learning solutions

You’ll succeed in this role if… 
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial self-starter and collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience working with globally dispersed teams.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Source: https://centrical.com/job/sales-engineer-solution-consultant/
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May 24, 2021
Senior Accountant, Partner Payment - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

This role will own the monthly partner commission process from reviewing closed deals to preparing and accounting for related partner commission and SPIF payments.  This hire will maintain the existing accrual, expense and deferred cost accounting schedules, and develop the same for new partners and deals onboarded in the period.  The ideal candidate will be able to interpret data from multiple sources including Intacct (ERP), Salesforce, the production environment and partner contracts to arrive at accurate and timely accruals and reporting.  The role will partner cross functionally with Deal Desk and Channel Sales to meet partner needs and clear hurdles along the way.

In your first 30 days: 

  • Develop understanding of different partner variations and their corresponding statement requirements and payment frequencies
  • Identify new partner agreements with Deal Desk and Legal and develop reporting in line with contractual requirements
  • Create payment schedules for new customers and revise existing as needed for accurate payment forecasting to Channel Managers

In your first 60 days: 

  • Maintain current knowledge of current contractual obligations to our channel partners including renewal and promotional (SPIF) rates
  • Prepare monthly partner statements incorporating any new activity or adjustments for the period 
  • Prepare and post monthly partner accrual to the general ledger and account for any deferred cost and amortization 

By 90 days: 

  • Correspond with Channel Managers and Deal Desk on payment questions and review of any discrepancies
  • Build relationships with Deal Desk, Legal and Channel Partners to stay on top of new arrangements and provide quick and accurate resolution for statement follow up

Who you are

The ideal candidate will be a Chartered Accountant with 6+ years of experience with a proven track record of supporting US based teams and strong knowledge of US GAAP.   Strong communication skills and the ability to build relationships among multiple teams within a physically remote environment will be key to success. Great attention to detail and a passion for meeting and beating deadlines with an energy to drive tasks to completion.


Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5236669002
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May 24, 2021
Sales Project Manager -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

Responsibilities

  • Coordinate internal resources and third parties/vendors for the flawless execution of a Dialpad deployment. 
  • Ensure that all projects are delivered on-time, within scope. 
  • Develop a detailed project plan to monitor and track progress
  • Manage changes to the deployment scope and deployment schedule.
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Create and maintain comprehensive project documentation
  • Meet with customers to verify and track all requirements of each project. 
  • Host training sessions for the end-users. 
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Use and continually develop leadership skills
  • Perform other related duties as assigned
  • Work in Smartsheet to develop and track project plans. 

Requirements 

  • Proven working experience in project management (3 + Years)
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Working knowledge of Smartsheet is preferred. 
  • Project Management Professional (PMP) certification is a plus
  • Bachelor’s Degree in an appropriate field of study or equivalent work experience

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5179251002
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May 21, 2021
Billing Associate (Telephone Expense Account Manager) -
Velocity -


Velocity is currently seeking a Telephone Expense Associate to work with our customers telephone carriers. The position primary job function is to work in general clerical accounting, utilizing Microsoft Office, and proprietary software for all activities. This position also provides assistance to the accounting department by performing various accounting related tasks. This role helps provide an audit of customers carriers, service details and fees to identify opportunities to save money. 

 

Principal Duties and Responsibilities:



  • Provide general administrative and clerical support within Telephone Expense Management Department.



  • Monitoring of numerous reports in proprietary software



  • Submission of inter-office tickets



  • Data entry and filing of invoices



  • Perform other duties as assigned



This job is a good fit for you if:



  • You have Microsoft Office and QuickBooks experience



  • Can  learn our proprietary software system



  • Have a high attention to detail and accuracy



  • Have general knowledge of basic accounting principles, practices, standards, laws and regulations



  • Like to work as part of a team



  • You are persistent, personable and professional



Qualifications, Experience and Education:



  • Minimum High School Diploma, Accounting Degree preferred



  • Minimum of 1 years of experience in accounting or office setting



Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7883a8784b99b1017860da6d8b2112&source=&lang=en

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May 21, 2021
Enterprise Customer Success Manager - New York
Dialpad - New York

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,  and communicating performance metrics and insights. 
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

In your first 30 days: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days: 

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Customer Success, and you geek out on exchanging best practices and tips with your team. 

Skills you will bring

  • 3 - 4 years of experience in Customer Success, Sales, Support/Service or customer facing roles
  • Strong presentation, meeting facilitation, and written communication skills
  • Willingness to travel to customer locations (when/if logistically possible post COVID-19)
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5248176002
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May 21, 2021
Senior Professional Services Engineer -
Littlefish -

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for a Senior Professional Services Engineer to join our team.

As the Senior Professional Services Engineer, you will be responsible for providing industry standard expertise for the design and deployment of Microsoft and Microsoft Cloud solutions that meet or exceed our customer requirements.

This will include high- and low-level documented solutions, design and installation as well as assisting in the planning and execution of all aspects within the project life cycle.

You will also produce detailed, clear, consistent, and timely documentation whether for internal use or customer facing and, you will contribute to the ongoing technical skills development of yourself and your colleagues by knowledge sharing and mentorship.

What we are looking for from you

Significant experience in the design and deployment of Microsoft Cloud Solutions, including (but not limited too):

Microsoft 365

Microsoft Azure IaaS and PaaS

Microsoft Identity solutions (AD, Azure AD & Premium Features)

Typically this would be demonstrated with 3 or more years of experience within a Managed Services Partner delivering these solutions and ideally holding the relevant certifications.

Skilled with PowerShell and able to read & write scripts to deliver upon requirements.

Demonstrable experience of core infrastructure technologies such as:  Windows Server, DNS, DHCP, GPO, and Active Directory.

Ability to work well in a diverse teams and work independently with self-propelled enthusiasm.

Must hold a drivers licence and maintain a car in road worthy condition to allow flexibility for travel when needed.

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

white’> 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/senior-professional-services-engineer/
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May 18, 2021
Senior Project Manager -
Littlefish -

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Due to internal promotions and growth in our PMO function, we are looking for a Senior Project Manager to join our team.

Reporting into the Head of PMO, the Senior Project Manager will be responsible for the “end to end” delivery of technical and business changes within Littlefish Professional Services projects, including:

All project communications (Littlefish, customer and 3rd Party)

RAID management

Project change control

Project, budget tracking and resource management.

As the Senior Project Manager, you will be responsible for the delivery of technical and business change to customer environments to ensure project delivery to time, budget and quality with effective post project handover to customer and Littlefish Operations and Support teams.

Senior Project Manager Duties and Responsibilities

Provide effective communication to the customer, Littlefish, and 3rd Parties points of contact (where applicable) to ensure awareness of project status, activities, changes, issues and progress.

Demonstrate excellence in reporting, documentation and all forms of communications with Littlefish and our clients to exhibit robust controls and governance of all aspects of Littlefish Professional Services projects.

Ensure effective and timely identification, capture and management of project Risks, Assumptions, Issues and Dependencies.

Ensure effective and timely management of project change with capture of change (scope / schedule / budget), definition of impact, management of acceptance and subsequent project plan and resource update.

Act as a mentor to team members to cohesively grow the capabilities of the team and enhance the Project Management service offered by the Professional Services Team.

What we are looking for from you

As an experienced Senior Project Manager working within the IT Services industry, you must demonstrate experience:

Successful delivery of several large business transformation / digital transformation projects.

Excellent Workshop and Meeting facilitation, management and record keeping skills.

Ability to manage and maintain technically complex projects with small and large pools of resource at ease.

Ability to mentor and develop more junior members of the team to develop their skills and aptitude.

Must be Prince 2 (Practitioner) certified.

Typically, this level candidate should have six years of experience or more working within the IT Services Industry.

Must have full driving licence and be willing to travel to client locations as required to complete project requirements

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

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Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/senior-project-manager/
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May 18, 2021
Account Executive, SMB - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: Discover Dialpad

  • You’ll begin your Dialpad journey by experiencing our world-class onboarding program - instructor led amp; designed training with a group of new hires in the Global Revenue Org
  • You’ll have the opportunity to meet Dialpad Leadership teams and discover how each department interacts together
  • You’ll develop a fundamental understanding of ‘why’ amp; ‘what’ makes Dialpad uniquely positioned in the market 
  • You’ll become an expert in our key Sales systems: Salesforce, Outreach, Clari, amp; Highspot 
  • You’ll collaborate with your Manager and peers to learn sales process, workflows, and tools that the SMB Org utilizes
  • By the end of your first month, you’ll understand the key performance indicators to be successful as an Account Executive at Dialpad and seek to challenge the status quo. You’ll provide feedback from your onboarding experience that will help us continuously iterate amp; improve as an org and business. 

In your first 60 days: Be a contributor

  • You’ll lean into your Manager and peers to broaden your knowledge of Dialpad’s discovery amp; demo process
  • You’ll aggregate best practices through shadowing team members with the intention of building your own ‘toolkit’
  • You’ll demonstrate your ability to navigate Dialpad’s platform and tailor your talk tracks to align with specific client use cases
  • You’ll begin to work leads, generate pipeline, and have the capability to manage a full opportunity lifecycle 

By 90 days: Be a leader

  • You’ll take a deep breath of confidence and be ready to start closing opportunities of your own
  • You’ll solve tangible client challenges and empower them to redefine their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell 
  • You’ll seek ways to increase efficiency and effectiveness of the full sales process that will act as a guide for the SMB Org of tomorrow
  • You’ll have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, career roadmap, and most importantly; life advice

Who you are

You have a passion and intrinsic motivation for sales and challenging the status quo. You have sales experience that thrives in a fast-paced working environment. You are a problem solver who proactively identifies opportunities for process, personal, and professional development. You recognize the elements of sales that are within your control and prioritize your time accordingly. You do the right thing, even when no one is watching. You are a Dialer. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5096861002
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May 18, 2021
Manager, Sales Development - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real-time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: 

  • You will be welcomed with a first in class onboarding experience that includes equipment set up, a sweet swag package, and a top-notch training program 
  • You’ll meet your team of SDRs and hold your first 1:1s and team meetings
  • You’ll meet with the Director of Sales Development weekly to review standard operating procedures and become more familiar with our prospecting strategy
  • You’ll become an expert in our key sales systems: Salesforce, LinkedIn Sales Navigator, ZoomInfo, and Dialpad.
  • By the end of your first month, you’ll be stepping into full-time management of your team, and leaning on your fellow managers for any questions

In your first 60 days: 

  • You’ll begin coaching and analyzing your team’s skills, finding where there are gaps and how you can uplevel our ability to source new pipeline
  • You’ll run a weekly team meeting and 1:1s with your SDRs, a biweekly team coaching session, and attend weekly leadership meetings
  • You’ll have met with each of your SDRs specifically to talk about the career path 
  • You have a deep understanding of sales tools, processes, and all reporting dashboards

By 90 days: 

  • You’ll have done a self-assessment of your strength and weaknesses and sat down with the Director to develop an L amp;D plan for yourself, including how to utilize your stipend for continued learning
  • You’ve found your groove with your team, every week feels like a well-oiled machine
  • You’re now involved with the interview process for SDRs and help make hiring decisions for all teams within the org
  • You spend your days empowering your reps and collaborating with sales leadership to identify gaps amp; areas of improvement

Who you are

The people come first for you, and you’re intentional about building an inclusive culture for SDRs past, present, and future. The number one most important thing about your day to day is being there for your reps, and helping them find the path they’ll be most successful in. When presented with a problem, you automatically flip into a solution mindset and teach your reps to do the same. Creativity and innovation are valued, and the thing that makes you and your team members unique is uplifted and nurtured. You’ve never backed down from a challenge, and have a proven track record of perseverance in everything you do. Decisions are made with data in mind, but you never let over analysis get in the way of action and finding a path through the obstacle. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5153999002
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May 18, 2021
(Junior) Growth Marketing Manager*in (w/m/d) - Berlin
virtualQ - Berlin




#GrowthHacking #Startup #Branding #Performance… Du willst im Marketing durchstarten, Dein kommunikatives Geschick sinnvoll einsetzten, suchst die Startup Laufbahn, interessierst Dich für Technology, willst analytisch Zusammenhänge verstehen, bist hartnäckig, überzeugst als Persönlichkeit und der Austausch mit Menschen inspiriert Dich?

Als (Junior) Growth Marketing Manager*in (w/m/d) lernst du die Pain-Points der Customer Service Welt kennen! Du planst Marketing- und Marketing-Automation-Kampagnen, setzt diese eigenständig um, gewinnst so die Aufmerksamkeit unserer Zielgruppen und baust unsere Marke weiter auf. Dabei überzeugt Dein Content die Industrie durch schlagkräftige Argumente und neue Perspektiven von unserer innovativen Lösung. Du kannst es kaum abwarten, Deine Ideen in eigene Inhalte umzusetzen? Wir bieten Dir die Chance, Deine Stärken auszuleben und Power auf die Straße zu bringen.

 



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namhafte Unternehmen wie GothaerCapita und Haufe-Lexware. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Kurz gesagt, Du wirst Teil eines tollen Unternehmens mit innovativen Produkten, von denen Du künftig die Welt begeistern wirst!



MIT DIESEN TÄTIGKEITEN MACHST DU VIRTUALQ ZUM VERKAUFSSCHLAGER

  • Du identifizierst passende Online Marketing-Kanäle und -Maßnahmen und übernimmst die Verantwortung für unsere Growth Online Marketing Kampagnen

  • Dank deiner Content-Strategie wird unsere Marke und Tough Leadership Position weiter ausgebaut; unser Sales-Team konstant mit qualifizierten Leads versorgt 

  • Du übernimmst die Verantwortung für unsere Social Selling Aktivitäten und vermarktest wertstiftenden Content und unternehmens-Highlights via Newsletter, Whitepaper und Webinaren

  • Du erstellst Newsletter Kampagnen, die Kunden und Bewerber gleichermaßen begeistern!

  • Du baust unser Content Marketing durch die Erstellung von Whitepaper, Blogbeiträgen und Kurzvideos weiter aus

  • Du baust Landing Pages mit WordPress und übernimmst die Pflege der virtualQ (Karriere-)Homepage

  • Du denkst langfristig, setzt dir ambitionierte Wachstumsziele und etablierst dafür skalierbare Marketingprozesse

  • Als Organisationstalent behältst du bei der Vor- und Nachbereitung von Messeauftritten und Partner Events den Überblick und weißt, wie du virtualQ offline und bei digitalen Events gekonnt in Szene setzt



DARAUF DARFST DU DICH FREUEN

  • Ein Team zum Verlieben ♡ - schau auf unserem Instagram Account @virtualQapp vorbei und mach Dir selbst ein Bild!
  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht
  • Eine steile Lernkurve, verantwortungsvolle Aufgaben und viel Freiraum, um Deine Ideen umzusetzen
  • Schulungen? Workshops? Seminare? Wir fördern Dich mit einem jährlichen Weiterbildungsbudget individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Kreuzberg, direkt um die Ecke vom Moritzplatz, bietet alles was das Herz begehrt
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen 
  • Flexible Arbeitszeiten und Home-Office Tage gehören bei uns zum ganz normalen (Arbeits-)Alltag
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär (während der Pandemie natürlich Online)




MIT DIESEN SKILLS BIST DU UNSER*E TOP-KANDIDAT*IN (W/M/D)


  • Du willst mit einem Top Performer Team cross-functional zusammenarbeiten und “Impact” direkt spüren

  • Du bringst 1 bis 2 Jahre Marketing Erfahrung mit oder hast während deines Studiums durch überdurchschnittliches Engagement und erstklassige Ergebnisse überzeugt

  • Du kennst die gängigen Online Marketing Kanäle und hast idealerweise erste Erfahrungen im Performance- , Growth-, Content- oder Inbound-Marketing gesammelt

  • Du überzeugst durch eine optimistische, begeisternde Persönlichkeit, dein Enthusiasmus ist ansteckend

  • Du bist eloquent und triffst dank Fingerspitzengefühl und Empathievermögen sowohl auf Deutsch als auch auf Englisch den richtigen Ton
  • Du denkst dich gerne in unterschiedliche Zielgruppen rein
  • Eine gewissenhafte und genaue Arbeitsweise ist für dich selbstverständlich, mit analytischem Verstand ziehst du die richtigen Schlüsse aus Zahlen und Ergebnissen
  • Du setzt dir selbst hohe Ziele, bleibst hartnäckig dran und gibst nicht auf
  • Du bist technisch versiert und interessierst dich für Software und Digitalisierung
  • Du schaust gerne über den Tellerrand und hast Lust auf neue Herausforderungen in einem Unternehmen, das auf Wachstumskurs ist und sich ambitionierte Ziele setzt
  • Du suchst die Chance tiefe Einblicke in einen kompletten Marketing Funnel zu gewinnen und Verantwortung zu übernehmen




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Deine Ansprechpartnerin: Marie

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/



 

Source: https://virtualq.softgarden.io//job/10281105/-Junior-Growth-Marketing-Manager-in-w-m-d-?jobDbPVId=27600040&l=de
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May 18, 2021
Account Executive, Mid-Market - San Francisco
Dialpad - San Francisco

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real-time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

As a Mid-Market Account Executive, you are a key part of the Dialpad Sales organization, uncovering, managing, and converting 50-1000 employee businesses to excited customers!

In your first 30 days: 

  • You’ll work closely with our Sales Enablement team to get up to speed on our products, space, sales motions, and GTM strategy during your first three weeks.
  • You’ll engage with supporting departments (ex. Deal Desk, Professional Services, Sales Engineering, etc) to learn how they interact with Sales and impact your ability to be successful in your role
  • You’ll work with your Manager to identify the appropriate metrics that you’ll be held accountable for 
  • You’ll jump into and familiarize yourself with Dialpad’s tech stack and understand how to properly utilize the many tools available to you during your prospecting and deal management (i.e. Outreach, SFDC, ZoomInfo) 
  • Your manager will provide you with the relevant tools and guidance to begin building your territory plan to begin prospecting/building pipeline 
  • You’ll begin making your first calls with the expectation to schedule your first New Logo discovery call one week following your onboarding training (approx. 4 weeks)
  • You’ll meet regularly with your mentor/buddy who is a veteran AE to model what success looks like and what it takes to be a top performer

In your first 60 days: 

  • You’ll develop a dynamic understanding of the key competitors in the space so that you can create unique talking points to impact initial deals
  • You’ll gain granular insight into our key differentiators so that you can hold meaningful conversations with potential clients
  • We’ll get you up to speed on our Sales Methodology and the proper steps in execution so you maintain the highest level of conversion in your deals
  • Gain full understanding of our pricing model so you can adequately quote and deliver proposals to prospective customers 
  • You’ll develop your SFDC hygiene and fully grasp the key components of managing your opportunities

By 90 days: 

  • Master the ability to deliver relevant, timely, and effective qualification discussions to define the metrics and compelling events of prospects
  • Develop more autonomy in your deal management and delivery of sales demonstrations
  • Work cross-functionally with your SDR and Channel partners to expand your reach into accounts with the intention of sourcing deals through all avenues 
  • Partner with Sales Engineers to drive technical demonstrations and deal momentum

At 120 days, you will be fully expected to maintain 4X your pipeline coverage and are actively closing deals on a monthly basis

Who you are

Self-starter. Someone who embraces challenges and is naturally curious. You approach every day with the passion and work ethic that you see with successful entrepreneurs. You are an individual that truly appreciates the value of collaboration and is accustomed to winning and losing as a team. You have a passion for creating detailed business plans to reach predetermined goals and quotas. You possess a high acumen managing the entire sales cycle from finding a potential client to securing a deal. You have an uncanny ability to unearth new sales opportunities through networking and turning them into long-term partnerships. When tackling any project, your end goal is to leave it better than you found it. 

Skills you will bring

  • 5+ years of inside technical sales experience
  • Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done
  • Excellent analytical and problem-solving skills
  • Experience in MEDDPICC sales methodology preferred
  • BA/BS degree or equivalent practical experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/4896510002
View More Show Me The Details
May 18, 2021
Solutions Architect -
Littlefish -

Come and join the Littlefish team!

 

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

 

Littlefish is looking for a Solutions Architect to join us on our exciting journey! Reporting into the Chief Technology Officer, you will work as part of the Enterprise Architecture Services team. As the Solutions Architect, you will work with external clients & vendors, along with internal Service Account Managers and Business Development Managers to deliver strategy sessions to help customers develop their IT strategy and roadmap. The Solutions Architect will design, cost and present technical solutions for delivery to existing and potential future customers.

This role will be based from home however, there will be travel to customers sites as and when needed.

Solutions Architect Duties and responsibilities

 

Work with internal and external stakeholders to gather requirements associated to solution design and services

Deliver written technical solutions and provide architectural governance to customers

Work along side the sales team to support the technical sales aspect and act as the focal point to resolve technical design issues as they occur during the project delivery phase

Liaise with the Professional Services team to understand the effectiveness of the solutions provided and to understand if and how these can be improved

Work with the Chief Technology Officer to continually improve the standards and methodologies for the solutions architecture practice

 

What we are looking for from you

 

Proven experience architecting systems built upon public cloud technologies (AWS/Azure/O365)

5+ years professional experience in IT services related field

Excellent understanding of fundamental concepts such as platform availability, networking, security, authentication, virtualisation, and WAN technologies

Good communication skills, both verbal and written

Experience of producing high quality and accurate architectural and design documentation

Ability to deliver customer presentations in a professional and consultative manner

 

 

 

Benefits

 

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/solutions-architect/
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May 17, 2021
Associate Payroll Specialist - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

In your first 30 days: 

  • You will partner closely with the Payroll amp; Compliance Specialist to gather and validate data for ongoing payroll processing including but not limited to time and attendance, payroll changes, time off reporting, and other requisite details 
  • Be able to validate and submit Canada payroll changes to ADP Canada 
  • Assist with employee inquiries and system access by monitoring company payroll alias
  • Ensure all new hires are added and trained in the  Travel amp; Expense systems 
  • Familiarize yourself with all payroll policies and procedures including but not limited to company stipends, Health amp; Wellness allowance, and processed approved into payroll

In your first 60 days: 

  • You’ll go beyond system reports and manipulate excel data to meet the compliance reporting outside of the payroll environment 
  • Ensure payroll processing and reporting complies with all in-country,  local state, and provincial laws, and all corporate policies and procedures
  • Review and reconcile employee data related to pay to ensure proper payment amounts, deductions, and deposit information
  • Understand and appropriately administer wage garnishments as required by federal and state laws to ensure proper and timely deductions
  • Provide assistance with the global payrolls as needed, special projects, audits, and data requests as assigned
  • Assist in the annual financial and benefits audit by gathering supporting documentation

By 90 days: 

  • Ready  to be ‘backup’ for the  Payroll amp; Compliance Specialist and develop a thorough knowledge of our end to end payroll process to assist as needed
  • Build and maintain a strong partnership with the People Ops team and other stakeholders, to provide the best experience to our employees
  • Respond to auditing and regulatory inquiries as it relates to Payroll questions/documents 
  • Stay abreast of changes in tax and compliance regulations applicable to employees/employers and assess the impact on the payroll processes

Who you are

You are someone who is excited to continue their career in payroll with at least three years experience with payroll and benefits administration under their belt and/or bachelor’s degree in finance of business. Experience with systems including ADP WorkforceNow, Expensify, and BambooHR or other HRIS in combination with meticulous attention to detail, discretion for confidential data, intermediate excel skills, and willingness to dig in will be key for success in this role.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5234053002
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May 17, 2021
Construction and Facilities Manager - Chicago
Telnyx - Chicago


The role:


As our business continues to expand, Telnyx is seeking a Construction & Facilities Manager to oversee various construction projects at our current, and future, facilities. Our Construction & Facilities Manager will partner closely with our CEO & COO and provide guidance throughout the planning and building processes. 

In this role you need to:

  • Conduct in-depth analysis of construction projects including budget and deliverables

  • Oversee and coordinate efforts during building/expansion processes

  • Negotiate contracts with vendors/contractors

  • Liaise with local authorities/governing bodies to obtain licenses & permits

  • Ensure all projects comply with safety and building regulations

  • Identify risk factors, then manage and mitigate them accordingly

  • Provide accurate reporting and forecasting based initiatives

You may be a fit for this role if you have:

  • 3+ years of verifiable construction management experience

  • Strong grasp of building compliance and safety regulations

  • Knowledge of basic accounting procedures including making financial projections

  • Excellent verbal and written communication skills

  • Great interpersonal and supervisory skills

  • Willingness to travel up to 25% 

Bonus points for:

  • A Master’s Degree in a construction related concentration

  • Construction or Project Management Certification(s), especially Certified Construction Manager (CCM)

  • Successfully building relationships with customers that trust and respect your advice.


What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.


At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us
.
 

Source: https://boards.greenhouse.io/telnyx54/jobs/4525480003
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May 17, 2021
Change Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Are you looking for your next challenge? Do you have experience of working as a Change Manager within the IT space? This role may be for you!

Littlefish are looking to add a Change Manager to our ever growing team!

Reporting into the Head of Service Management, the main purpose of the Change Manager’s role is to lead the customer Change Advisory Board, ensuring adequate risk assessment and scheduling of technical changes and releases, ensuring all changes are fulfilled in line with customer agreed timescales and expectations.

Change Manager Duties and Responsibilities

Driving the efficiency and effectiveness of the Change Management processes

Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality

Monitoring the effectiveness of change management and making recommendations for improvement

Developing and maintaining the change management process where owned by Littlefish or providing input to client side process owners if applicable

Reviewing and auditing the process

Ensuring that all IT teams follow the change management processes for every change request

Acting as an escalation point for the client and in support to the Littlefish Service Delivery Manager

Stay appraised of industry best practice and where applicable introduce as part of continuous improvement

What we are looking for from you

Educated to A Level standard (or equivalent)

ITIL Foundation (or equivalent)

Experience in process level (Change, Request, Incident, Problem etc.) management

Business experience gained in Service Management and/or technical delivery roles, across a range of customers ideally in a Managed Services environment

Relationship building with mid to senior level members of a client organisation – gaining trust and confidence from customers

Benefits

=       Training and development – the Littlefish Academy rewards you as you progress & learn

=       Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

=       Casual dress policy and breakout facilities with table tennis and gaming

=       Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/change-manager/
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May 17, 2021
EUC Engineer - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish are seeking an EUC Engineer to join our growing Infrastructure and Operations team.

As an EUC Engineer working within Infrastructure and Operations organisation, your core role would be to deliver both proactive management of the external end user estates and resolution of complex end user impacting incidents. The position of EUC Engineer will also require general AD system administration, management of SCCM and application deployment.

EUC Engineer Duties and Responsibilities
  • Resolution of complex end user issues
  • Provide a point of escalation for the service for single user issues
  • Create and manage client OS builds using SCCM, MDT, Intune, Autopilot
  • Troubleshoot image deployment and build issues
  • Perform application discovery and testing
  • Participate in the evaluation of new device types for customers
  • Review and action requests for application deployment, (where necessary, discover, document and collate all relevant information to complete)

 

What experience are we looking for?
  • Desktop productivity suite configuration and deployment (Office 365 ProPlus, Office 2016)
  • Deploying applications with SCCM current branch
  • Windows build/image creation and management
  • Desktop configuration (Windows ADK, MDT,)
  • OS and application Patch management

 

What experience will make your application stand out?
  • Application packaging
  • AV event management
  • SCCM creation of Task Sequences
  • Experience of working in and MSP or enterprise environment
  • AD administration

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

 

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/euc-engineer/
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May 17, 2021
Problem Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is recruiting for a Problem Manager to join our team.

Reporting into the Problem Management Lead, the main purpose of the Problem Managers role is to resolve the causes of incidents and minimise the adverse impact of incidents caused by errors within the IT infrastructure.

Problem Manager Duties and Responsibilities

Driving the efficiency and effectiveness of the problem management processes

Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality

Monitoring the effectiveness of problem management and making recommendations for improvement

Developing and maintaining the problem management processes where owned by Littlefish or providing input to client side process owners if applicable

Reviewing and auditing the problem management processes

Ensuring that all IT teams follow the problem management processes for every problem record

Acting as an escalation point for the client and in support to the Littlefish Service Delivery Manager

Stay appraised of industry best practice and where applicable introduce as part of continuous improvement

What we are looking for from you

Educated to A Level standard (or equivalent)

ITIL Foundation (or equivalent)

Experience in process level (Problem, Request, Incident etc.) management

Business experience gained in Service Management and/or technical delivery roles, across a range of customers ideally in a Managed Services environment

Understands and identifies problems, analysing and helping to identify the appropriate solution. Is able to classify and prioritise problems, document their causes and implement remedies.

Relationship building with mid-level members of an organisation – gaining trust and confidence from customers

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/problem-manager/
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May 17, 2021
Service Asset & Configuration Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Due to growth, Littlefish is looking for a Major Incident Manager to join our Service Management Office

As the Major Incident Manager, you will report into the Major Incident Manager Lead and be responsible for the management, resolution, and fulfilment of all major incidents, across ALL organisations in scope of the process. This will include internal, third party and client resolver groups.

This is a pivotal role for team, so we are looking for enthusiastic, passionate people with a can do attitude! If this is you, apply for this role and you could be part of a fast growing IT Managed Service Provider!

Major Incident Manager Duties and Responsibilities
  • Driving the efficiency and effectiveness of the major incident management processes
  • Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality
  • Monitoring the effectiveness of major incident management and making recommendations for improvement
  • Developing and maintaining the major incident management process where owned by Littlefish or providing input to client side process owners if applicable
  • Ensuring that all IT teams follow the major incident management processes for every major incident.
  • Acting as an escalation point for the client and in support to the Major Incident Management Lead
  • Handing over all resolved major incidents to the Problem Management process, with suggested next steps and actions to be undertaken via the Problem Manager
  • Producing a client facing major incident report upon resolution of each in-scope major incident.
  • Facilitating and leading major incident technical and managerial conference calls. Ensuring detailed notes are recorded and actions are clearly assigned to owners
  • Issuing client facing major incident update communications autonomously, with a high level of accuracy

 

 

What we are looking for from you
  • ITIL Foundation (or equivalent)
  • Experience in process level (Major Incident, Request, Incident, Problem etc.) management - 1 to 3+ years
  • Business experience gained in Service Management and/or technical delivery roles, across a range of customers ideally in a Managed Services environment
  • Relationship building with mid-level members of an organisation – gaining trust and confidence from customers
  • Ability to work as part of a team with a high degree of drive, determination and motivation to succeed
  • Ability to prioritise and manage multiple tasks
  • Can demonstrate IT related problem-solving skills
  • Undertaking or have undertaken specific service management training e.g. ITIL Foundation

 

 

Benefits

Training and development – the Littlefish Academy rewards you as you progress & lear

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/service-asset-configuration-manager/
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May 17, 2021
Software Engineer, iOS -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

The Mobile Engineering team is focused on building our native iOS and Android apps that enable teams to seamlessly work from anywhere. As a member of the Mobile Engineering team, you will build the products and features that will define the future of work and business communications. Our engineers are given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results.

 

What you will achieve

In your first 30 days: 

  • Complete onboarding and get your development environment set up
  • Start to develop expertise in Dialpad’s products and customers
  • Get to know the Mobile Engineering team and learn internal team processes and documentation procedures
  • Get to know the greater Engineering team and build strong working relationships with counterparts in Product and Design
  • Begin participating in standups and retros for your team as well as sync meetings for projects as you familiarise yourself with our products and our development processes
  • By the end of your first month, you will be working on bug fixes, code refactoring, and feature development

In your first 6 months: 

  • Identify gaps and issues in the product and actively develop and track solutions
  • Work closely with Product to make sure what is being built and delivered aligns with requirements and the product roadmap
  • Investigate and fix complex bugs and issues
  • Deliver increasingly complex features and product improvements
  • Work on refactoring code and decreasing technical debt
  • By the end of your first 6 months, you will have taken ownership of your product area and will own delivery of features

By 1 year: 

  • Keep up to date on new trends for mobile architecture, frameworks, and libraries and share knowledge with the team
  • Make recommendations to the greater team on how to enhance our mobile products
  • Provide input on product feature recommendations and architecture choices
  • Work with engineering and product from across the organization to develop new features and improve existing ones 
  • By the end of your 1st year, you will be recognized as a subject matter expert and go to resource for your product area including architecture, managing technical debt, diagnosing and fixing bugs, and delivering on and enhancing product features

 

Who you are

You are a Mobile Engineer who has worked on native mobile apps. You have a passion for building apps that have clean, maintainable, and scalable coding and architecture. You have a solid understanding of mobile software development principles and like to explore and research different architectures, frameworks, and libraries. You have worked cross functionally with teams across Product, Design, and Engineering with a focus on building stable, scalable apps.

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Wellness

We offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5260942002
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May 14, 2021
Technical Support -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. We not only build products to enable the everywhere worker, but we also are everywhere workers.  With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London and Bangalore, we truly believe in finding the best talent everywhere.  We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere.

Key Responsibilities

  • Manage carrier escalations and trouble tickets, carrier interoperability, network monitoring, DID probes and test calls
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot technical/customer issues, escalate bug reports, and work cross-functionally to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management
  • Be proactive and identify opportunities for our team to provide better support, educate our users, and scale our support model

Key Requirements

  • 3+ years of experience with Customer Service and Telco/carrier 
  • Superb troubleshooting and problem-solving skills
  • Strong written and verbal skills
  • Self-starter with a strong work ethic and team player mentality
  • Native or professional level in Japanese
  • Business level in English

Technical Requirements

  • Knowledge of Cloud Technology is preferred
  • Experience and knowledge of ticketing systems such as Zendesk, Jira is a plus

Bonus Points (Preferred skills and knowledge)

  • BA/BS degree preferred
  • Deep understanding of network protocols (TCP/IP), SIP, VOIP etc.
  • COMP TIA Net+ and/or Sec+ certifications or a CCNA level or higher
  • Strong network skills, both LAN and WAN
  • Desk phone provisioning in a SIP environment
  • SIP messaging expertise; Wireshark expertise
  • Familiarity with enterprise security requirements and general enterprise IT
  • Understanding Telco carrier networks and interoperability
  • Wide knowledge of communication platforms, with knowledge of mobile networks

About Us 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore lt; gt; Sydney. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5266836002
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May 14, 2021
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