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Product Marketing Manager - Santa Monica
CallFire - Santa Monica


The Product Marketing Manager owns the go-to-market and launch activities for EZ Texting�s products. You will define and drive product positioning and messaging, create compelling content and sales enablement tools.  This role is cross-functional, requiring regular communication with EZ Texting�s product management, sales leadership, and other staff members.  Candidates must be team-oriented and have a �can do� attitude and be comfortable working in a fast paced, cross-functional team environment. You will work out of the Santa Monica, CA headquarters office.


Key Responsibilities


  •  

    Produce externally facing content such as customer stories, webinars, datasheets, feature briefs, white papers, web updates, and more

  •  

    Create compelling and easy to understand internally facing content including playbooks, sales training, competitive positioning, FAQs, pricing guides, and cheat sheets accompanied by strong value proposition, selling techniques, enablement and ensure success by tracking and measuring impact to KPIs.

  •  

    Optimize the offer strategy for the market(s) including positioning, messaging and packaging of plays to drive sales and customer satisfaction

  •  

    Lead specific product and service launch activities for the market.

  •  

    Monitor and report out on the impact of sales plays across the different segments. Get feedback early and often from the sales team and iterate and evolve plays as needed and build funnel for future plays.

  •  

    Be the expert on small businesses, how they evaluate, buy and use text messaging solutions; be the expert on the competition and how to beat them;

  •  

    Forge strong relationships to help drive to the key objectives � reduce attrition, increase customer satisfaction and increase productivity.


Requirements


  •  

    B.A. or B.S. in business, marketing or related degree.

  •  

    3+ years in Product Marketing

  •  

    Strong experience in developing simple, business -oriented messaging and positioning

  •  

    Self-motivated individual capable of working in a fast-paced, dynamic environment

  •  

    Previous background in B2B or B2C marketing preferred, ideally with exposure to both small and medium size businesses

  •  

    Proficiency in Microsoft Word, PowerPoint, Excel, and Web Analytics


Job Specific Knowledge & Skills:


  •  

    Ability to think strategically and analytically, using data to support your recommendations

  •  

    Action oriented with the ability to prioritize workload and deliver on tight deadlines

  •  

    A customer-centric view with a passion for gaining customer insights and translating insights into strategies and execution

  •  

    Strong interpersonal skills to motivate and drive others without direct authority over  them

  •  

    Strong relationship-building skills with the sales, support, marketing, client success, product management and other key stakeholders

  •  

    Excellent writing, presentation and communication skills

  •  

    Present ideas and information in influential and compelling ways

  •  

    Ability to manage multiple projects simultaneously and respond to challenging situations


Benefits

 


  • Fully paid medical, vision, dental and life insurance

  • 401(k) Plan

  • Paid vacation

  • Unlimited sick leave

  • Fully stocked kitchens

  • And many more additional perks�


 

 

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=926303&&&nohd#job
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Dec 5, 2018
SR UX/UI Designer - Santa Monica
CallFire - Santa Monica

EZ Texting has an immediate opening on our UX Design Team. If you consider yourself a go-getter, thrive in a fast-paced entrepreneurial environment and going the extra mile is the norm not the exception, you�ll fit right in.

About EZ Texting

EZ Texting provides small and local businesses who are time and resource constrained, a platform to communicate with their customers. We have over 200,000 customers ranging from political groups to nonprofits, small businesses, educational institutions, government agencies, national companies and marketers. We have the heart of a startup, are stable, well-funded, and growing incredibly fast!  

Our office environment is highly collaborative, innovative, passionate and fun. You will grow here -- we value continuing education and professional growth. We often have a dog or two running around the office, so we hope you like animals. Also, we really like food - so we buy lunch for the office regularly, and have coffee, snacks and drinks all over the place.

Check out more about our team here: https://www.eztexting.com/about-us    

Your Responsibilities
  • Create world-class responsive user interfaces and visual designs from concept to execution for desktop solutions and mobile applications.
  • Handles multiple projects in parallel, executes work efforts in an agile manner in support of business plans, organizational plans, and brand strategy.
  • Participates in and facilitates UX design workshops with stakeholders
  • Builds high-fidelity interactive prototypes.
  • Familiarity conducting concept testing/usability testing and results analysis.
  • Support Product & UX Leads, engineers, executives, etc. to develop compelling user experiences from beginning to end.
  • Translate interaction wireframes into visual designs that are visually engaging, simple and intuitive.
  • Convey visual design ideas in tangible forms like concepts, annotated comps and cut assets.
  • Supports efforts for building out UX pattern library, style guide, and visual design guidelines.
  • Participates in developing visual design languages and systems including layouts, grids, illustrations, iconography, UI elements and other visual components.
  • Supports to build design knowledge by participating in divisional activities through interactions with outside technical or design organizations.
  • Apply visual language to the design of web interfaces and mobile applications for variety of devices with different screen sizes, aspect ratios and pixel densities.
  • Willingness to be fearless about driving innovative ideas and finding powerful ways to communicate them.

Qualifications 
  • 3 years professional UX experience.
  • You are self-motivated and passionate about solving complex problems.
  • You have excellent verbal and written communication skills. You can defend your design decisions using best practice and UCD principles in your rational.
  • You have experience with rapid or agile development.
  • You have solid experience in responsive design and pattern library development.
  • You have a strong portfolio featuring examples of visual and interaction design work.


Benefits
  • Fully paid medical, vision, and dental insurance
  • 401(k) Plan
  • Paid vacation
  • Unlimited sick leave
  • General awesomeness

 

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=925362&&&nohd#job
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Dec 4, 2018
Director of Advanced Analytics - Santa Monica
CallFire - Santa Monica

About us:

A Santa Monica-based tech startup, EZ Texting's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in the heart of Santa Monica, we've created a unique work-space that the Los Angeles Business Journal has named one of the Top 100 places to work in LA -  for the last four years running.  Come find out why.

Overall responsibilities:

As a Director of Business Analytics, you will work closely with the company executives to generate actionable business insights. You must have expertise in end-to-end data analytics processes from ETL to business analysis, executive level presentations, and managing a team.

You will have a deep understanding of SaaS customer analytics such as Lifetime Value, Churn, Segmentation, etc with a background in a quantitative or technical field, and will have experience working with large datasets.  You are focused on results, are a self-starter, and have demonstrated success in using analytics to drive the understanding, growth, and success of a business.

We are located in Santa Monica right off the Third Street Promenade.

Requirements

:



  • Strategic ability

    : Able to craft a compelling vision, and then carry it out in a well-developed strategy.



  • Develop actionable business insights gathered from effective analytical/problem-solving.



  • Crisp communication skills, including presenting information effectively to management and executives



  • Develop a game plan for optimizing the BI platform by determining how best to use existing data analytics, architecture, and technology, and where to make improvements.



  • Establish best practices for BI, data warehousing, and data governance.



  • Leadership capabilities and experience: coaching a team on the pros and cons of different types of analytics, data modeling, and providing mentorship on extrapolating and examining insights from large data sets.  Provide thought leadership to partners and stakeholders in determining which BI solutions will enable the enterprise to achieve defined business goals. Able to influence the organization and partners, and to push back where necessary.


Responsibilities:


  • Apply your expertise in quantitative analysis, data mining, and the presentation of client data to see beyond the numbers and understand how our business users interact with both our products.



  • Partner with Product, Sales, Finance and the exec team to solve problems at scale and identify trends and opportunities for the company



Must have expertise in the following analysis areas:



  • Business / Performance Forecasting



  • Designing and evaluating experiments



  • Identifying new levers to help move key metrics



  • Monitoring key product metrics



  • Evaluating and defining metrics



  • Understanding root causes of changes in metrics



  • Building and analyzing dashboards and reports



  • Building key data sets to empower operational and exploratory analysis



  • Understanding ecosystems, user behaviors, and long-term trends



  • Building models of user behaviors for analysis or to power production systems



  • Influencing product teams through presentation of data-based recommendations



  • Communicating state of business, experiment results, etc to product teams



  • Spreading best practices to analytics and product teams


Required Skills:


  • 3+ years experience doing quantitative analysis at a top-tier tech company



  • Deep understanding of customer analytics



  • BA/BS in Computer Science, Math, Physics, Engineering, Statistics or other technical fields from top-tier institution (Graduate degrees preferred)



  • Experience in SQL



  • Development experience in Python or R



  • Ability to communicate the results of analyses with product and leadership teams



  • Understanding of statistics (e.g., hypothesis testing, regressions)



  • Experience manipulating data sets through statistical software or other methods



  • Experience with distributed computing Spark/Hadoop



  • Experience with Amazon Redshift and Athena is a plus


Benefits:


  • Competitive salary and equity package 



  • Fully paid medical benefits (medical, dental and vision) for self and 50% for families. 



  • Help grow a venture backed tech company


  • Paid time off


  • Unlimited sick leave



  • 401k Retirement Savings Plan



  • Free snacks and drinks



  • Professional Development



  • Performance Bonuses



  • And many more perks...



Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=913630&&&nohd#job
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Nov 29, 2018
Inside Sales Specialist - Austin
CallFire - Austin

About us:

EZ Texting's text marketing platform is revolutionizing how small and medium sized businesses communicate. We are expanding rapidly and currently in need of 5 Inside Sales Specialists.  We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in Austin, TX we've created a unique workplace. We've been named one of the Top 100 places to work -  for the last four years running.  Come find out why!

Overall responsibility

The Sales Specialist will provide personalized education for incoming warm signups, and move them through the sales funnel. In this role the candidate will help demonstrate the value of EZ Texting's products to our clients, over phone, chat, and other channels. Candidates will be responsible for providing an amazing client experience, delivering prompt and accurate technical support, and ensuring client satisfaction on a daily basis. The ideal candidate has excellent communication skills, a great attitude, strong technical aptitude, patience, curiosity and the ability to work in a dynamic, fast-paced and fun environment.

Responsibilities 
  • Customer Education: 
    • Provide personalized education that aligns with our company, directly impacting and improving the customers communication and engagement efforts. Develop and maintain deep expertise of all EZ Texting's branded products. Help customers plan and understand the best way to utilize our products based on the customer�s business needs or business plans.
    • Use a customer-focused, value oriented sales approach to educate customers on EZ Texting's value proposition
  • Solution Oriented: 
    • Think independently and critically, to build proven value faster for both the customer and EZ Texting.
  • Process Improvement: 
    • Responsible for creating policies and procedures that optimize the customer experience and conversion rates. 
    • Effectively manage and execute a sales pipeline, from top of funnel all the way to close.
  • Attitude: 
    • Challenge yourself, your teammates, and your leaders to continually improve our team�s performance.
    • Never happy with "good enough" 
    • Have a passion for providing value and generating revenue 
  • Adaptability: 
    • Adapt constantly to a rapidly changing environment, we're growing fast and we expect you to be able to keep up.
  • Results: 
    • Take ownership of your results by exceeding the monthly goals and new revenue metrics. Successful track record in meeting and exceeding goals in prior roles (preferably in inbound/outbound sales, or in a revenue focused performance role).

Required Skills
  • Strong quantitative and qualitative analytical abilities
  • Understand how to interact and navigate web-based software
  • Excellent oral and written communication skills
  • Ability to handle multiple customer requests at once
  • Superior typing and phone skills
  • Ability to perform administrative functions
  • Strong organizational skills
  • Excellent system skills including Excel

Benefits
  • Commission (based on performance), profit sharing, and other performance based incentives 
  • Fully paid medical benefits (medical, vision, dental and life insurance)
  • Healthy commission plan
  • 401(k) Plan
  • Paid vacation
  • And many more additional perks�

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=920613&&&nohd#job
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Nov 28, 2018
Bilingual Call Center Agent (English/Spanish) - Renton
Convergent - Renton

Description



Come join our thriving team!



Build Your Future; Unlimited Bonus Potential!



Full-time with Benefits package available;
401K, Health, Vision, Dental!


Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Responsibilities:

Bilingual Collectors are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

  • Fluent in Spanish
  • Must be 18 or older to apply
  • High School diploma or equivalent
  • Type at least 25WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

Physical Requirements:

  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person


IND123
PM18





 

Source: http://jobs.jobvite.com/convergent/job/op9V8fwl
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Nov 26, 2018
Call Center Agent - Renton
Convergent - Renton

Description


Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time, 40 hours per week with varied shift options and full benefits package available; 401K, Health, Vision, Dental!



Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.


Responsibilities
:

Agents are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

  • Must be 18 or older to apply
  • High School diploma or equivalent
  • Type at least 25WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

Physical Requirements:

  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person


IND123
PM18





 

 

 

 

Source: http://jobs.jobvite.com/convergent/job/om8V8fwh
View More Show Me The Details
Nov 26, 2018
Part-Time Call Center Agent - Renton
Convergent - Renton

Description



Build Your Future; Come join our thriving team!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

 Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Part-Time Afternoon Schedule (depending upon availability):
Monday – Friday: 3pm – 7pm
Saturday:6am – 3pm

Part-Time Morning Schedule (depending upon availability):
Monday - Saturday:
 
6am - 10am; 7am - 11am; 8am - 12pm


Average of 25 hours per week.



Responsibilities:
Agents are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:
  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

 Qualifications:
  • Must be 18 or older to apply
  • High School diploma or equivalent
  • Type at least 25WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

 Physical Requirements:
  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person

 
IND123

Source: http://jobs.jobvite.com/convergent/job/on9V8fwj
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Nov 26, 2018
Team Member --- General Application - Atlanta
Convergent - Atlanta

Description


Thank you for your interest in Convergent Atlanta! To be considered for a future opportunity that may not be listed on our Career page quite yet, please apply here.

A member of our Recruiting team will review your application to identify what opportunity may best fit with your skill set, and will be in contact to discuss and share additional information.

We are always looking for dynamic, forward thinking individuals to add to our ever-growing business, and we greatly look forward to the opportunity to speak with you. If you would like more information on Convergent and our team members, please check out our Convergent Atlanta Facebook page for exciting updates!

 

Source: http://jobs.jobvite.com/convergent/job/o0K87fwJ
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Aug 2, 2018
Team Member --- General Application - Peoria
Convergent - Peoria

Description


Thank you for your interest in Convergent Peoria! To be considered for a future opportunity that may not be listed on our Career page quite yet, please apply here.

A member of our Recruiting team will review your application to identify what opportunity may best fit with your skill set, and will be in contact to discuss and share additional information.

We are always looking for dynamic, forward thinking individuals to add to our ever-growing business, and we greatly look forward to the opportunity to speak with you. If you would like more information on Convergent and our team members, please check out our Convergent Peoria Facebook page for exciting updates!

 

Source: http://jobs.jobvite.com/convergent/job/opX98fwn
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Aug 2, 2018
Customer Service and Inbound Sales Representative - Part Time (Remote) -
VIPdesk Connect -

Description


What does success look like to you? As an Inbound Sales and Customer Service Representative, success is more than reaching sales goals and earning commissions. Success is contributing to a team and company committed to elevating the customer experience. 

VIPdesk Connect is hiring sharp and enthusiastic go-getters to join our remote team. The part-time position—equal parts Sales and Customer Service—offers challenging and interesting work. We provide the training and tools; you provide the ambition. Bring your willingness to learn, ability to accept and integrate feedback, action to achieve results, and we will develop and nurture your sales talents. Let’s create success together.
  • Bonus and Commissions
    • Outstanding work deserves rewards. Top performers earn over $18/hr.
    • 95% of team earns weekly commissions.
  • Part-time Flexible scheduling
    • Perfect those seeking maximum flexibility in part-time employment.
    • Work/life balance letting you choose how to spend your time on personal and professional responsibilities.
    • It is all about providing more freedom and flexibility to work when you want.
  • Awesome Team
    • Being helpful is more than a core value, it’s what we do every day—for our customers, for each other.
  • Paid Training
    • Share your experiences and background in our interactive, instructor-led virtual classrooms. 
  • Recognition and Appreciation
    • Team-driven culture of peer recognition.
    • Contributions, assistance, and collaboration matter, so recognition matters. 


Who You Are


You are driven to exceed goals and eager to contribute to the team’s success. Your motivation is your greatest strength and the source of your success. More than your need to achieve, you view rejection as motivation. Pressure energizes you. You take initiative to solve your own problems first before seeking help from others. You don’t give up.

You embrace technology and have an aptitude for learning new systems. Your passion for the customer experience is matched with your commitment to learning and improving—every day. You have excellent communication skills with the ability to drive a conversation. 

What You Do 

As a Part-time Inbound Sales and Customer Service Representative, affectionally called Sales Brand Ambassadors, you handle inbound calls for our client HomeAdvisor, the nation’s largest online home improvement marketplace. Homeowners contact HomeAdvisor to find service professionals for their maintenance, repair, and improvement projects.

You are responsible for assisting customers by assessing their needs, scheduling appointments, and referring to pre-screened home-improvement contractors. You use upselling and cross-selling techniques to convert inquiries into referrals. When you meet and exceed your sales goals, we reward you with bonuses and incentives. 

Why People Love to Work Here

VIPdesk Connect is a leading work from home contact center provider servicing the world’s most prominent brands. We’re a dynamic, virtual environment focused on diversity, innovation, business results, and above all, delivering an amazing customer experience. When you work here, you partner with smart and interesting people to make things happen. We believe in our virtual team model and invest in tools to foster connections and build a community. But don’t take our word, read what our team members say. 
  • “I like having a challenging job where I am valued.”
  • “I love the unity with the team and the opportunities for growth.”
  • “I tell friends and strangers alike all the good, positive, and helpful things there are about working here.”
  • “Even though it is a remote position, you still feel connected to the company and coworkers.”

 Requirements
  • High school diploma or equivalent
  • Two years customer service experience
  • Desire to meet and exceed sales performance goals
  • Able to commit to working 18+ hours per week on a consistent basis
  • Working knowledge of Microsoft Office Suite
  • Able to type at least 35 WPM with proper spelling and grammar
  • Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
  • Excellent verbal and written communication skills
  • Able to successfully pass a criminal and employment reference security check 
  • Currently reside in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Jersey, Ohio, Tennessee, Texas, Utah, or Virginia

 Preferred Qualifications
  • Some college
  • Six months of inbound sales experience with upselling
  • Previous call center experience

Flex Hour Availability
Flex hours are offered on the following days between the following hours:
  • Monday–Friday 2:00 PM–11:00 PM ET
  • Saturday 8:00 AM–10:00 PM ET
  • Sunday 8:30 AM–6:30 PM ET


Please refer to the Remote Office Requirements listed in our FAQs: https://vipdeskconnect.com/faqs/. Regrettably, we are unable to accept Mac computers for this position. 

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.

 

Source: http://jobs.jobvite.com/vipdeskconnect/job/of8X7fwb
View More Show Me The Details
Jul 2, 2018
Call Center Agent - Renton
Convergent - Renton

Description



Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time, 40 hours per week with varied shift options and full benefits package available; 401K, Health, Vision, Dental!



Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.


Responsibilities
:

Agents are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

  • Must be 18 or older to apply
  • High School diploma or equivalent
  • Type at least 25WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

Physical Requirements:

  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person


*CB
IND123





 

 

 

Source: http://jobs.jobvite.com/convergent/job/oIwg7fwl
View More Show Me The Details
Apr 3, 2018
Call Center/ Collections Specialist - Renton
Convergent - Renton

Description



Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time, 40 hours per week with varied shift options and full benefits package available; 401K, Health, Vision, Dental!



Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.


Responsibilities
:

Agents are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

  • Must be 18 or older to apply
  • High School diploma or equivalent
  • Type at least 25WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

Physical Requirements:

  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person






 

 

 

Source: http://jobs.jobvite.com/convergent/job/orOa7fwg
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Mar 20, 2018
Project Manager - Pasadena
CallFire - Pasadena

We are currently seeking a Project Manager for our Santa Monica and Pasadena offices. This individual will manage large scale operation projects while coordinating with various product and development teams.

Responsibilities
  • Coordinate the development of custom web-based applications and the configuration of existing products for our clients.
  • Create and manage work breakdown structures (WBS) to be used for future efforts.
  • Update the project plan on a daily basis, including deliverables, dependencies, assignments and outcomes.
  • Manage a multitude of concurrent projects throughout their full lifecycle; including business analysis, project initiation, planning, execution, control and improvement.
  • Obtain approval on proposed scope and prioritization changes.
  • Keep the project team informed as to the project's purpose, priority, background, scope, requirements, schedule, risks and important issues.
  • Maintain development calendar, prepare communication plan and project reports for key stakeholders to provide updates on activities, deliverables, significant changes, risks and mitigation strategies.
  • Conduct daily prioritization and daily status meetings for stakeholders.
  • Develop and maintain department performance metrics.
  • Create and suggest solutions to increase team performance, quality and execution.
  • Identify and manage overall project dependencies to ensure project deliverables stay on time and on target.
  • Identify project risks and critical paths.
  • Manage mitigation process with project team and stakeholders.
  • Follow development process and project management best practices while driving continuous improvement.
  • Identify, appropriately escalate and ensure resolution of critical issues.
  • Accomplish department and organization missions by completing related tasks as needed.
  • Understand how technical issues impact the business drivers and clearly communicate this information to all stakeholders.
  • Follow established HIPAA Compliance & Security policies.

Required qualifications:
  • 3-5 Years of project management experience in a technology related field
  • BS/MS Computer Science Degree or equivalent
  • Solid background in software development
  • Significant knowledge of SDLC principles
  • Expertise managing in Agile/Scrum environment
  • Expertise using JIRA, Rally or similar tool
  • Experience with cross-functional project teams during the development and implementation of major initiatives.
  • Great attention to detail
  • Ability to effectively communicate plans, progress, risks, expectations, and technical issues to project stakeholders including product owners, team members, and customer support teams.
  • Ability to work in a fast-paced environment multitasking on multiple projects.

Preferred qualifications:
  • Successfully guided offshore teams
  • Experience with SaaS/Cloud application development

Benefits
  • Fully paid Medical, Dental, Vision, Life
  • 401(k) Plan
  • Paid Vacation + 5 Personal Days
  • Unlimited sick leave
  • Amazing culture and coworkers
  • Many other perks to help with work life balance.

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=555221&&&nohd#job
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May 22, 2017
Junior DevOps Engineer (Entry Level) - Santa Monica
CallFire - Santa Monica

CallFire is looking for a motivated individual ready to start a career in a growing telecommunications company as a Junior DevOps Engineer. Interested candidates should be prepared to work at our Santa Monica, California office. We are not considering remote employment for this position.

Benefits include full health and dental, employee fitness program, continued education support, and weekly catered lunches.

Resume submission required for this role. MUST be in LA area for consideration. 

Responsibilities 
  • Escalate, diagnose, and resolve system and vendor-related issues 
  • Support internal infrastructure and services 
  • Monitor reports and live graphs 
  • Data analysis using mySql and no-SQL 
  • Learn and support the company�s API to consult other teams and customers 
  • Participate in DevOps and Agile methodologies 
  • Contribution to iterative documentation 

Minimum Qualifications  
  • Bring your passion and enthusiasm to learn, grow, and contribute to the team 
  • Understanding of Linux operating environment (Ubuntu, CentOs, etc.) 
  • Database skills with SQL (MySQL, Postgres, etc.) and NoSQL (Cassandra, etc.) 
  • Ability to keep cool under pressure 
  • Strong team player, good communicator 
  • Must be able to share information effectively with clients and coworkers 

Bachelor's degree or higher

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=547131&&&nohd#job
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May 4, 2017
Work AT Home Customer Contact Specialist -
Dialog Direct -

Work AT Home Customer Contact Specialist

Location: Work From Home, MI Exempt/Non-Exempt: Non-Exempt Benefits: Medical, Dental, Vision 401K Employment Type: Full Time Description: SUMMARY
Provide world class Customer Service to our customers, within handle time expectations, with expectations to meet or exceed established performance standards. Duties: �Respond to request for information about products, services and pricing
�Meet specific client performance requirements related to customer satisfaction and sales success
�Meet specific Dialog Direct performance standards such as number of call answered, time per call, abandoned calls, ratio of time on phone to time at work station, and telephone demeanor.
�Progressively move customer from information sharing to conversion and effective sales closure.
�Read and interpret subtleties in the customer�s focus and adapt quickly to ensure concerns are understood and satisfied.
�Resolve issues and concerns raised by customers
�Project a positive, professional image at all times
�Maintain and contribute to a fast paced work environment requiring the skill to work both independently and toward team goals.

Qualifications: ALL TRAINING IS VIRTUAL
MINIMUM SKILL REQUIREMENTS that are necessary to perform the duties of the position include:
�Read, write and speak the English language fluently
�Input data using a standard keyboard
�Ability to use a telephone and computer
�Learn and apply knowledge about the customer�s product and/or services
�Operate a computer system while talking to callers and customers
�Customer service skills
�Provide appropriate information in response to customers questions
�Gain commitment from customer to buy or use client�s product or services
�Summarize customer information
�Utilize reference materials
EDUCATION/EXPERIENCE
High school diploma or general education degree (GED), and at least 12 months call center sales or customer service experience is required
 

Source: http://dialog-direct.iapplicants.com/ViewJob-717265.html
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