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Sales Specialist, VSB -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Instrumental in growing and retaining our VSB (very-small business) customer base, our VSB Sales Team delights and excites our VSB customers, helps them start a trial of Dialpad and works with them through their trial to set them up for success. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first touchpoints with Dialpad.

Dialpad’s VSB team plays an essential role in the Sales Organization. This team partners closely with Support, Marketing, and other Sales teams to constantly improve the customer experience.

Your Role

Dialpad’s VSB Sales Specialists will help future customers start a free trial of Dialpad and work with them through their trial to set them up for success.  In this role, you’ll combine your ability to help people, actively listen to their problems/needs, and match how Dialpad can solve their problems uniquely, so they stay a Dialpad customer for a long time.

This position reports to our Manager, VSB Sales Philippines and has the opportunity to be based in our Manilla/Remote Office. Preferred working hours are 10AM-6PM PST, remote position

What you’ll do

  • Own non-trial to trial lead conversion, trial to paid lead conversion, and team revenue targets
  • Make an impact with our customers as you will be their first point of contact
  • Partner with Billing, Support, Marketing, and other sales teams to bring forth the best customer experience possible
  • Research and keep up to date with product changes that will benefit your customers
  • You’ll get first hand experience on a full sales cycle (from initial interest to closed-won deals)
  • You’ll be the first point of contact for our Sales Lines and Live Chat, speaking with people predominantly in North America, some at times, all over the world!
  • You’ll help our future customers sign up for a trial, work with them through the trial and set them up for future success

Skills you’ll bring 

  • Bachelor's degree or equivalent experience (Business Administration is preferred but not required)
  • Ability to read, write, and speak english fluently
  • Previous experience in sales or customer service
  • High level of emotional IQ
  • A high level of energy and willingness to learn!
  • Experience with Salesforce, VoIP industry, and Outreach preferred by not required
  • Experience with G-suite

Who you are

You’re someone who is looking to jumpstart their career in SaaS Sales at a company that’s unique and growing. You’re a highly intelligent and motivated contributor who isn’t afraid of getting your hands dirty and is looking to work with like minded teammates. You’re scrappy and solutions oriented. You have some experience in customer facing roles or have a killer academic background that’s paved the way for this next step. 

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6404095002
View More Show Me The Details
Apr 26, 2023
Manager, Customer Success - Austin
Dialpad - Austin

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team 

Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company. The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

Your role 

As the Manager of Customer Success you will be focused on driving initiatives related to reducing churn and downsell in our small business customer base. You will lead a team of Customer Success Representatives in a one-to-many, high touch environment. You will help develop strategies to engage with at risk customers to improve outcomes. You will be responsible for reporting team statistics and performance results to other members of the leadership team and executive staff. The Manager of SMB Customer Success is a member of the Customer Success organization and will report directly to the SVP of Customer Success.

What you’ll do 

  • Lead a high performance Customer Success team focused on higher touch engagement
  • Monitor KPI’s and evaluate team performance to ensure we are operating at the highest standard
  • Evaluate churn and downsell reasons and implement plans to reduce customer churn
  • Drive retention activities based on client's situation
  • Lead process improvements through creation to execution of new strategies
  • Facilitate expansion opportunities with existing customers

Skills you’ll bring

  • Bachelor’s degree in technology-related field and prior experience with SaaS/high growth companies is ideal for this role
  • Customer focused and demonstrable passion about customer success
  • Excellent written, verbal, and listening communications skills with a professional (even dynamic) presence, presentation and public speaking skills
  • Proven cross functional leader with proven track record of collaboration, prioritization, and workload management
  • Quick learner, always looking to embrace and master new technologies
  • Technical background in IT Service Management, Telecommunications, and/or IT Operations Management solutions is a plus, though not required
  • Capable project/program management skills with ability to synthesize customer success outcomes into well-structured success plans that deliver against such outcomes
  • Proven operational acumen with ability to define success targets and ensure attainment of targets
  • Familiarity with next-generation enterprise software customer success principles, including customer health scores amp; management, adoption engineering, customer success plans, account planning
  • Excellent skills / ability to use Salesforce, Customer Success tools (e.g., Gainsight), PowerPoint, Word and Excel

Who you are 

  • Positive team player who embraces a team-first attitude and contributes to overall team success
  • You enjoy tackling complex customer challenges and finding creative solutions
  • Able to adapt quickly to an ever changing environment
  • Goal driven and able to motivate a team to meet and exceed performance goals
  • Process oriented - able to develop functional processes and adapt them quickly to meet changing demands
  • Able to establish rapport and gain situational awareness quickly in single touch interactions with customers
  • Experience with telecommunication or SaaS providers required

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6552258002
View More Show Me The Details
Apr 26, 2023
(Senior) Information Security Specialist (w/m/d) - Berlin
virtualQ - Berlin




Als erfahrener (Senior) Information Security Specialist (w/m/d) verantwortest Du den Bereich IT-Sicherheit innerhalb unseres Unternehmens. Mit Deiner technischen Expertise sowie Deinen Erfahrungen im Projektmanagement und Consulting, fungierst du als Schnittstelle zwischen unseren Enterprise-Kunden und unserem Development Department im Hinblick auf IT-Security und Datenschutz. Klingt gut? Dann freuen wir uns auf Deine Bewerbung!



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie Lufthansa AlbatrosHanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir fortsetzen!



IN DEINEN AUFGABENBEREICH FALLEN:

  • Die professionelle Koordination von internen und externen Stakeholdern in Angelegenheiten rund um IT-Sicherheit 
  • Die Beratung unserer Enterprise-Kunden in sämtlichen Belangen der IT-Security rund um unser Produkt, sowie Koordination des Datenschutzes
  • Die Gewährleistung von IT-Sicherheit und Compliance im Unternehmen in enger Zusammenarbeit mit unserem Development Department, um eine Cloud Infrastruktur zu gewährleisten, die den Anforderungen unserer Kunden gerecht wird
  • Sorgfältige Prüfung und Koordinierung unserer Kundenverträge, sowie Abstimmung der datenschutzrechtlichen Möglichkeiten mit unseren Anwälten  
  • Die fortlaufende Überwachung unserer IT-Sicherheit und das Scannen nach Sicherheitslücken mit Tools wie Synk.io und Crashtest
  • Die Administration und Weiterentwicklung unseres ISMS nach ISO27001




DAZU SOLLTEST DU FOLGENDES MITBRINGEN

  • Mehrjährige Berufserfahrung im Bereich IT-Sicherheit und/oder Informationssicherheit von vertraulichen Daten
  • Ein ausgeprägte technisches Verständnis und Interesse an den Themen IT-Sicherheit, Datenschutz und Cybersecurity
  • Erfahrung im Projektmanagement und Consulting
  • Eine ausgeprägte Kunden- und Serviceorientierung, sowie mit sehr gute Kommunikations- und Teamfähigkeit
  • Grundkenntnisse in Datenschutzrecht, um rechtliche Fragen erfolgreich mit unseren Anwälten besprechen und verstehen zu können
  • Selbstständigkeit und eine strukturierte und analytische Vorgehensweise 
  • Kenntnis der Sicherheitsnormen ISO27001, keine Scheu vor der Durchführung entsprechender Zertifizierungen 
  • Erfahrung im Umgang mit gängigen Cloud-Systemen wie AWS und Google sowie MacOS und Google Workspace
  • Verhandlungssichere Deutsch- und Englischkenntnisse
  • Kenntnisse in DevSecOps sind von Vorteil




DARAUF DARFST DU DICH FREUEN

  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht
  • Ein Team zum Verlieben ♡ - schau auf unserem Instgram Account @virtualQapp vorbei und mach Dir selbst ein Bild!
  • Tolle Entwicklungsperspektiven in einem der laut Gründerszene Ranking am schnellsten wachsenden Tech-Startups Deutschlands
  • Schulungen? Workshops? Seminare? Wir fördern Dich individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working, Chillout Area und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Mitte, direkt um die Ecke vom Moritzplatz, bietet alles was das Herz begehrt
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware-Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Deine Ansprechpartnerin: Lisa

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/




 

Source: https://virtualq.softgarden.io//job/31603120/-Senior-Information-Security-Specialist-w-m-d-?jobDbPVId=78837270&l=de
View More Show Me The Details
Apr 26, 2023
Customer Support Representative, Tier 1 -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Responsibilities:

  • Become an expert in our products and service
  • Deliver amazing service and support to our users by providing fast and accurate responses
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Requirements:

  • College degree is required (technical degree is preferred)
  • Minimum of 5 years in customer support (additional work experience in a technical field is preferred)
  • Strong preference to having worked in the past for a well-known US company in support
  • Good home computer and internet connectivity a must (will be verified)
  • Excellent English skills a must (candidates will be turned down if their responses to the ad contain grammatical errors)

What you will achieve

  • You’ll complete our training course and be equipped to handle customer interactions across all our channels and platforms
  • You’ll be actively contributing to our teams goals around amazing customer support
  • You’ll be participating in team meetings focused around strengths and weaknesses of our team’s performance against our key metrics
  • You’ll be able to provide recommendations for processes and system configurations that streamline service for our customers 

Who you are

This team is focused on supporting our partners who are supporting our product with their end users. As a great fit in this role, you will enjoy helping others solve complex problems and are able to drive issues to resolution while providing expectations about what the next steps are and who will execute them. You will have worked in a call center environment for a minimum of three years preferably processing incoming calls via a ticketing system in a SIP/Telco environment. Additionally, your background will ideally reflect some technical experience/knowledge surrounding LAN/WAN, Cloud technology and VoIP.

Dialpad Perks amp; Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6725472002
View More Show Me The Details
Apr 25, 2023
(Senior) Information Security Specialist (w/m/d) - Berlin
virtualQ - Berlin




Als erfahrener (Senior) Data Security Specialist (w/m/d) verantwortestDu den Bereich IT-Sicherheit innerhalb unseres Unternehmens. Mit Deiner technischen Expertise sowie Deinen Erfahrungen im Projektmanagement und Consulting, fungierst du als Schnittstelle zwischen unseren Enterprise-Kunden und unserem Development Department im Hinblick auf IT-Security und Datenschutz.Klingt gut? Dann freuen wir uns auf Deine Bewerbung!



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie Lufthansa AlbatrosHanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir fortsetzen!



IN DEINEN AUFGABENBEREICH FALLEN:

  • Die professionelle Koordination von internen und externen Stakeholdern in Angelegenheiten rund um IT-Sicherheit 
  • Die Beratung unserer Enterprise-Kunden in sämtlichen Belangen der IT-Security rund um unser Produkt, sowie Koordination des Datenschutzes
  • Die Gewährleistung von IT-Sicherheit und Compliance im Unternehmen in enger Zusammenarbeit mit unserem Development Department, um eine Cloud Infrastruktur zu gewährleisten, die den Anforderungen unserer Kunden gerecht wird
  • Sorgfältige Prüfung und Koordinierung unserer Kundenverträge, sowie Abstimmung der datenschutzrechtlichen Möglichkeiten mit unseren Anwälten  
  • Die fortlaufende Überwachung unserer IT-Sicherheit und das Scannen nach Sicherheitslücken mit Tools wie Synk.io und Crashtest
  • Die Administration und Weiterentwicklung unseres ISMS nach ISO27001




DAZU SOLLTEST DU FOLGENDES MITBRINGEN

  • Mehrjährige Berufserfahrung im Bereich IT-Sicherheit und/oder Informationssicherheit von vertraulichen Daten
  • Ein ausgeprägte technisches Verständnis und Interesse an den Themen IT-Sicherheit, Datenschutz und Cybersecurity
  • Erfahrung im Projektmanagement und Consulting
  • Eine ausgeprägte Kunden- und Serviceorientierung, sowie mit sehr gute Kommunikations- und Teamfähigkeit
  • Grundkenntnisse in Datenschutzrecht, um rechtliche Fragen erfolgreich mit unseren Anwälten besprechen und verstehen zu können
  • Selbstständigkeit und eine strukturierte und analytische Vorgehensweise 
  • Kenntnis der Sicherheitsnormen ISO27001, keine Scheu vor der Durchführung entsprechender Zertifizierungen 
  • Erfahrung im Umgang mit gängigen Cloud-Systemen wie AWS und Google sowie MacOS und Google Workspace
  • Verhandlungssichere Deutsch- und Englischkenntnisse
  • Kenntnisse in DevSecOps sind von Vorteil




DARAUF DARFST DU DICH FREUEN

  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht
  • Ein Team zum Verlieben ♡ - schau auf unserem Instgram Account @virtualQapp vorbei und mach Dir selbst ein Bild!
  • Tolle Entwicklungsperspektiven in einem der laut Gründerszene Ranking am schnellsten wachsenden Tech-Startups Deutschlands
  • Schulungen? Workshops? Seminare? Wir fördern Dich individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working, Chillout Area und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Mitte, direkt um die Ecke vom Moritzplatz, bietet alles was das Herz begehrt
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware-Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Deine Ansprechpartnerin: Lisa

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/




Source: https://virtualq.softgarden.io//job/31568615/-Senior-Information-Security-Specialist-w-m-d-?jobDbPVId=78605430&l=de
View More Show Me The Details
Apr 25, 2023
Data Engineer - San Francisco
Dialpad - San Francisco

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Data Team brings together business expertise and advanced analytics skills to enable business teams to identify improvement opportunities that translate into new opportunities and results.  

The Data Engineer team will architect and craft the data platform to empower and implement data applications, including data ingestion framework, Data Observability, Data Quality, Anomaly detection, Data Lake/Data warehouse, business intelligence, APIs and reporting systems. The team will improve data platform performance and reliability, and opportunities to collaborate with industry standard innovative technology partners and authorities to improve efficiency through automation.

Your Role

As a Data Engineer, you’ll focus on implementing data platform vision, planning and carrying out the roadmap to enable platform capabilities.
This position reports to our AVP Director of Analytics and has the opportunity to be based in our Buenos Aires Office.

What you'll do

  • Implement Data Ingestion, transformation and data quality frameworks in Realtime and Batch
  • Design and develop cloud data platforms - Tools and Capabilities to support teams to enable self-service capabilities.
  • Write in Python, Java or other languages to deliver a wide variety of data services
  • Building tools to accelerate data ingestion and transformation with lineage, data security, data privacy protection.
  • Improve data quality by using amp; improving internal tools/frameworks to automatically detect Data quality issues.
  • Collaborate with Product Owners to apply Dialpad’s agile processes and be responsible for the initiation, delivery, and communication of projects for the partner organizations
  • Willing to work across multiple time zones
  • Understand and gain solid understanding of team’s technology stack and instance strategy to align with software development lifecycle
  • Contribution to the documentation, release notes, documentation reviews to guide others and improve their performance
  • Building high quality monitoring, sets and communicate reliability requirements and coaching junior members of the team including extended teams
  • Keeping security for both data in transit and data at rest, and compliance (PII, PCI, CCPA, SOX, GDPR etc.) in mind

Skills you’ll bring

  • 3+ years of technology industry experience
  • Proven track record writing data algorithms and pipelines.
  • Proficient experience writing python, java or Scala.
  • Experience on any of these cloud platforms (GCP, AWS, Azure)
  • Experience with BigQuery, Spark or Databricks, or Redshift

Other Qualifications:

  • Familiarity with Data pipelines or CI/CD implementations (Preferred)
  • Quantitative graduate degree (is a plus)
  • Master Degree or higher in Computer Science/Engineering or directly related experience.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6552270002
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Apr 25, 2023
Field Technician (Service and Installs) Orlando, FL -
Velocity -


Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:



  • Like to Travel



  • Don’t mind heights, ladders, or confined spaces



  • Can efficiently use basic tools and have basic construction skills



  •  Have a customer service focus and can interact with others professionally



  • Manage your time well independently



  • Enjoy problem solving and facing new challenges



  • Are comfortable utilizing remote support



  • Can complete various forms of cable termination, including RJ-45, Keystone and Coax


Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7883a8872f4ee7018747b6b0d37dc1&source=&lang=en
View More Show Me The Details
Apr 24, 2023
Software Engineer - Bengaluru
Dialpad - Bengaluru

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

Software Engineer - Product Engineering

Dialpad is a cloud-based phone system that powers voice, video, and messages all from a single platform. With a beautifully intuitive interface that works on your existing devices, your phone system is finally as adaptable as your team.

Who we are: 

At Dialpad, we're a team of do-ers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo and neither do the things we build. Led by the same minds behind Google Voice, we build products that get businesses talking—whether it's across the hall, street, or country.  With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike.

About the role:

Dialpad is looking for an experienced Software Engineer who will help build our Meetings Product. Dialpad Meetings team in Bangalore builds the Conferencing product end to end and carries out Intelligent workflow integrations with various business applications like Salesforce, Slack, ServiceNow, Okta etc. Our teams are cross-disciplinary, and include Product Managers, Designers, QA, and other Engineers (Data Engineering, Data Science, Telephony). 

Every engineer on our global Engineering team is allowed to take ownership of the product features where they’re able to see immediate results. Combining communication capabilities and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Key Responsibilities:

  • Develop and maintain Dialpad's web amp; desktop Meetings applications using modern technologies.
  • Collaborate with designers, product managers, and other engineers to deliver high-quality products.
  • Write clean, modular, and maintainable code using best practices along with unit tests.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Ensure that features are shipped on time and with the highest quality.
  • Take up on-call activities to support and resolve the issues coming from the QA and the Customers
  • Be responsible for deploying the new releases on a weekly release cadence
  • Collaborate with cross-functional teams to build and use common components and practices across Dialpad products
  • Mentor junior engineers and help them grow their skills and expertise.

Key Skills:

  • 2-5 years of experience in Full stack software engineering.
  • Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc
  • Experience with building reusable and modular components.
  • Experience with Agile development methodologies.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services

 

About Us:

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks for us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6676160002
View More Show Me The Details
Apr 24, 2023
Senior DSP Engineer, Audio - San Francisco
Dialpad - San Francisco

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

Dialpad’s Telephony Core team owns the real-time media platform upon which our business communications are built. Our mission is to provide the best customer experience possible across a vast array of clients, networks and environments. From overcoming network limitations and background noise, to ensuring the media we handle is of the best possible quality, we set a high bar to make Dialpad a world-leading communication platform.

What we need

The world of real-time communications is a particularly challenging space. Dialpad is looking for talented DSP engineers who enjoy building high-performance signal processing and AI-based solutions at the forefront of our industry. We are less concerned with years in industry or particular technologies and more interested in knowledge, passion, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup, and use their autonomy to drive innovation. We need leaders who are passionate about the quality and efficiency of a service used by millions of daily users. We need pioneers dedicated to finding new solutions and ways of making existing ones even better.

Responsibilities: 

  • Develop cutting edge signal processing algorithms to enhance the quality of every Dialpad call and meeting.
  • Understand and improve our current voice enhancement system.
  • Research, code, test, document and deploy new media enhancement solutions.
  • Drive the technical roadmap with the latest industry best practices and your own innovative ideas.
  • Collaborate with team members and stakeholders to integrate solutions into browsers, client and server applications and test tools.
  • Be at the forefront of Dialpad’s venture into real-time AI audio/video enhancement.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.

Technology stack: 

C/C++, Matlab, Python, Keras, Tensorflow, ONNX

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6725531002
View More Show Me The Details
Apr 24, 2023
Senior Growth Analyst - San Francisco
Dialpad - San Francisco

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Data Analysts bring together business expertise and advanced analytics skills to enable business teams to identify improvement opportunities that translate into new opportunities and experiments.  In this role, you’ll combine research, data science, data storytelling and experimental design (i.e A/B Testing) to create insights that contribute to the business team’s decision making process.

Your Role

As a Senior Growth Data Analyst, you'll work closely with the Growth Team, to develop reporting and forecasting frameworks and to perform exploratory data analysis to understand the drivers of user behavior in the signup and the product. You’ll be instrumental in creating predictive models for expansion, adoption, and churn in diverse scenarios (e.g cross-sell models, adoption models, churn models, etc.). In short, you’ll be tasked to develop creative solutions to challenging problems, and effectively communicate your findings to the business. 

What you’ll do 

  • Support the development of the growth roadmap through data analysis of user cohorts as they progress through acquisition, activation, engagement, and retention.
  • Own the advanced analytics roadmap to support product-led growth initiatives. 
  • Run ad-hoc cohort analysis to identify patterns in product usage and feature adoption.
  • Develop and optimize the Growth team’s forecasting models.
  • Develop data frameworks and KPIs to measure account and user  activation, engagement, retention, and expansion. 
  • Make  recommendations on product flow improvements based on the findings from running exploratory data analysis and experiments
  • Partner with Product Managers to design experiments and monitor the impacts on existing KPIs. 

Skills you’ll bring 

  • 6+ years of experience as Data Analyst or relevant position
  • Fluent with data and visualization technologies 
  • Experience with descriptive and inferential statistics (ie You are able to tell stories from data and perform statistical tests)
  • Fluent in SQL (i.e able to join data from multiple sources to create a dataset that can then be assessed)
  • Experience using user behavior analytics tools such as Amplitude or Mixpanel for at least 2 years
  • Familiar with Python in building predictive models

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6662240002
View More Show Me The Details
Apr 24, 2023
Software Engineer, Frontend - Vancouver
Dialpad - Vancouver

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role

As a Frontend Software Engineer, you’ll solve complex business problems in a fast-paced startup with lots of autonomy. We are in need of leaders who are passionate about the efficiency, security, and stability of services that are critical to the day-to-day operations of millions of users. We need pioneers who drive better ways to work together and set up Dialpad for our next 10 years of growth
This position reports to our Senior Engineering Manager and has the opportunity to be based in our Vancouver, Canada Office.

What you’ll do 

  • Ownership over all frontend work related to supporting and exposing new experimental features and technologies
  • Make web applications, client side tools and packages,  NodeJS based microservices
  • Partner with some of our most senior and experienced backend engineers as you work together to bring the team’s visions to light.
  • You will also partner with our client infrastructure division to utilize and improve existing tools.
  • Research new client-side technologies and paradigms, deciding which things get built into prototypes for further consideration

Skills you’ll bring 

  • Bachelor's degree in Computer Science or equivalent practical experience.
  • 3-5 years of frontend-focused experience. 
  • Experience in driving your own requirements and pushing forward engineering-driving initiatives
  • Expertise in iterative development, evaluation of new technologies and application  of novel ideas into working prototypes

Technology stack: 

  • Vue 3
  • GraphQL
  • Typescript
  • Vite
  • Playwright
  • …whatever else we want to experiment with

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6690808002
View More Show Me The Details
Apr 24, 2023
Data Engineer -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

**Please submit your resume in English**

About the team

Dialpad’s Data Team brings together business expertise and advanced analytics skills to enable business teams to identify improvement opportunities that translate into new opportunities and results.  

The Data Engineer team will architect and craft the data platform to empower and implement data applications, including data ingestion framework, Data Observability, Data Quality, Anomaly detection, Data Lake/Data warehouse, business intelligence, APIs and reporting systems. The team will improve data platform performance and reliability, and opportunities to collaborate with industry standard innovative technology partners and authorities to improve efficiency through automation.

Your Role

As a Data Engineer, you’ll focus on implementing data platform vision, planning and carrying out the roadmap to enable platform capabilities.
This position reports to our AVP Director of Analytics and has the opportunity to be based in our Buenos Aires Office.

What you'll do

  • Implement Data Ingestion, transformation and data quality frameworks in Realtime and Batch
  • Design and develop cloud data platforms - Tools and Capabilities to support teams to enable self-service capabilities.
  • Write in Python, Java or other languages to deliver a wide variety of data services
  • Building tools to accelerate data ingestion and transformation with lineage, data security, data privacy protection.
  • Improve data quality by using amp; improving internal tools/frameworks to automatically detect Data quality issues.
  • Collaborate with Product Owners to apply Dialpad’s agile processes and be responsible for the initiation, delivery, and communication of projects for the partner organizations
  • Willing to work across multiple time zones
  • Understand and gain solid understanding of team’s technology stack and instance strategy to align with software development lifecycle
  • Contribution to the documentation, release notes, documentation reviews to guide others and improve their performance
  • Building high quality monitoring, sets and communicate reliability requirements and coaching junior members of the team including extended teams
  • Keeping security for both data in transit and data at rest, and compliance (PII, PCI, CCPA, SOX, GDPR etc.) in mind

Skills you’ll bring

  • 3+ years of technology industry experience
  • Proven track record writing data algorithms and pipelines.
  • Proficient experience writing python, java or Scala.
  • Experience on any of these cloud platforms (GCP, AWS, Azure)
  • Experience with BigQuery, Spark or Databricks, or Redshift

Other Qualifications:

  • Familiarity with Data pipelines or CI/CD implementations (Preferred)
  • Quantitative graduate degree (is a plus)
  • Master Degree or higher in Computer Science/Engineering or directly related experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6693128002
View More Show Me The Details
Apr 21, 2023
Software Engineer, Frontend -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role

We are seeking a talented and experienced Frontend Software Engineer who is passionate about building high-quality, scalable web amp; desktop native applications using modern frontend technologies. You will own significant user-facing features and tackle technical hurdles and enrich the team through your engineering experience including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross functional team, including working closely with Product Managers in advocating for technical initiatives for the team.

What you’ll do [i,e., Responsibilities]

  • Develop and maintain Dialpad's web amp; desktop applications using modern frontend technologies.
  • Create reusable and modular components that can be used across multiple projects.
  • Pay close attention to detail and code quality to ensure that our web applications are performant, scalable, and maintainable.
  • Collaborate with designers, product managers, and other engineers to deliver high-quality products.
  • Mentor junior engineers and help them grow their skills and expertise.
  • Collaborate with frontend infrastructure teams to build and maintain the tools and systems that support our web applications.
  • Write clean, modular, and maintainable code using best practices.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Work closely with backend engineers to design and implement RESTful APIs and GraphQL schemas.
  • Optimize web applications for maximum speed and scalability.
  • Ensure that features are shipped on-time and with the highest quality.
  • Stay up-to-date with the latest frontend technologies and industry trends.

Skills you’ll bring [i,e., Qualifications]

  • 5+ years of experience in frontend software engineering.
  • Strong experience with Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL etc
  • Experience with building reusable and modular components.
  • Attention to detail and a focus on code quality and maintainability.
  • Experience with mentoring junior engineers and helping them grow their skills.
  • Experience with collaborating with frontend infrastructure teams.
  • Experience with RESTful APIs and GraphQL schemas.
  • Experience with Agile development methodologies.
  • Ability to write clean, modular, and maintainable code.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6676160002
View More Show Me The Details
Apr 21, 2023
Deal Desk Specialist - Bangalore
Dialpad - Bangalore

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Deal Desk Specialist will be responsible for supporting Global Sales and CX teams as part of the greater Operations and Strategy organization. They function as an integral role in the end to end deal cycle, acting as the primary point of contact and subject matter expert for deal structuring, quoting, pricing, commercial negotiations and booking validations. In this role, you’ll combine your critical thinking and strong communication skills to become a strategic business partner for Sales.

Dialpad’s Global Desk Desk  team plays an essential role in the success of Dialpad. This team collaborates closely with multiple stakeholders across the business to constantly improve areas within the end to end sales cycle, while maintaining and adhering to business policies and procedures.

Your role

As a Deal Desk Specialist, you’ll own and manage the internal deal desk processes and will work closely with other internal stakeholders, such as Sales, Legal and Finance to ensure Dialpad’s deal quality is at its best, while striving for efficiency across the sales process. 

This position reports to our Manager of Global Deal Desk  and has the opportunity to be based in our Bangalore Office.

What you’ll do [i,e., Responsibilities]

  • Develop in-depth knowledge of Dialpad’s licensing and pricing models to provide profitability analysis and deal structuring support to our global sales teams.
  • Utilize critical thinking skills to find creative solutions to meet customers’ needs while adhering to Dialpad’s selling policies.
  • Function as point of contact and subject matter expert for pre and post sales activities, including deal approval, order/booking validation and account provisioning.
  • Work cross functionally across various stakeholders within the business, such as Legal, Finance and Revenue Operations.
  • Document internal deal desk processes/procedures and find innovative ways to improve to support business growth.
  • Follow internal business processes to solution and seek appropriate guidance/approvals to resolve situations that deviate from standard process or fallbacks.
  • Understand customer requirements and explore potential solutions. 
  • Exercise independent judgment and proactively seek guidance where needed in leading deal from quote to closing, order/booking validation and account provisioning.
  • Manage customer contracts from initial draft to closure within established company guidelines.
  • Demonstrate advanced knowledge of tools required, identify system issues, and raise awareness to solve them.
  • General understanding of products/services and their product family.  Proactively identify inconsistencies in structuring and coach Sales accordingly.
  • Deliver on ad-hoc assignments as business requires.

Skills you’ll bring [i,e., Qualifications]

  • 6+ years of experience in related processes such as sales operations, finance, sales strategy.
  • Strong attention to detail and communication skills.
  • Able to work and multi-task in fast paced, high pressure environment.
  • Expertise in deal structuring, negotiation and problem-solving skills.
  • Comfortable working in Salesforce and with CPQ tools.

Preferred Requirements:

  • Bachelor’s Degree in Business Studies, Commerce, Finance, Law or related discipline.
  • Flexible with APJ amp; EMEA work timing.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6657416002
View More Show Me The Details
Apr 21, 2023
International \u0026 Technical Accounting Manager - San Ramon
Dialpad - San Ramon

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

Your role

We are seeking a motivated candidate for the role of International amp; Technical Accounting Manager.  This role will be directly responsible for coordinating and reviewing the accounting and account reconciliations for the international subsidiaries, equity and lease accounting, financial reporting,  technical accounting matters and  spearheading transformation projects for the Corporate accounting team.  Additionally, they will assist in audit coordination as well as the administration of treasury activities.  This is an individual contributor role.  

What you’ll do

  • Ensure timely and accurate processing of general ledger activities in accordance with month, quarter and year-end reporting deadlines under US GAAP for the Company and its subsidiaries,  including preparation and review of journal entries, and reconciliations as they pertain to international, intercompany, equity, leases and adoption of new accounting standards. 
  • Manage relationship with 3rd party accounting firms for the international subsidiaries
  • Maintain the reconciliation of intercompany accounts and payments 
  • Responsible for the accounting for equity transactions amp; share based compensation expense, including calculation of WASO and EPS
  • Prepare and/or review of quarterly and annual financial statements, including statement of cash flows, statement of equity and footnotes to the financial statements
  • Research and conclude on accounting guidance for new and existing transactions and prepare accounting memos
  • Work with external auditors to complete ongoing compliance requirements
  • Lead system transformation projects, including implementation of new modules (e.g. Procure-to-Pay), functionalities and workflows within NetSuite
  • Collaborate with cross-functional teams to identify opportunities to improve and standardize accounting processes
  • Support the administration of ongoing treasury activities 
  • Support the insurance annual renewal process, including gathering and/or preparing requested documentation
  • Recognize and clearly communicate actionable opportunities for financial performance and continuous process improvements across the company. The Accounting Manager will be expected to make process improvement recommendations.
  • Assist in the implementation and maintenance of accounting policies and procedures
  • Lead ad hoc projects as needed

Skills you’ll bring 

  • Minimum of 8 years of experience, including Big 4 public accounting experience
  • Bachelor's degree in Accounting and CPA is a must
  • Strong technical knowledge of U.S. GAAP 
  • Experience with NetSuite or similar ERP system is preferred
  • Excellent communication skills, both written and verbal and the ability to influence stakeholders
  • Strong analytical, problem-solving, and strategic thinking skills
  • Ability to identify process improvements and recommendations
  • Ability to manage priorities while working under pressure and tight deadlines in a high growth environment
  • Attention to detail, organized and strong work ethic
  • Positive self-starter unwavering commitment to ethics and integrity

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6669097002
View More Show Me The Details
Apr 21, 2023
Staff Software Engineer, Frontend - Vancouver
Dialpad - Vancouver

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role

Dialpad is seeking a talented and experienced Staff Frontend Engineer to lead our team on a mission to build the next generation of our Web and Desktop experiences, reporting directly to the VP of Engineering. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, frontend client using modern technologies, willing to make an impact while contributing to a cross-functional team.

What you’ll do  

  • Create a long term technical vision for the web and desktop frontend clients, while defining steps to deliver value in shorter term phases.
  • Design and build amazing web experiences written in industrial, up-to-date frameworks such as Vue.js and TypeScript, in a secure, well-tested, and performant way.
  • Work closely with backend engineers to design and implement RESTful APIs and GraphQL schemas.
  • Collaborate with product managers, designers, and other engineers to deliver high-quality products.
  • Build responsive composable UIs for all devices, screen sizes, and resolutions.
  • Plan and create reusable and modular components/micro-frontends that can be used across multiple products.
  • Craft clean, modular, and maintainable code using best practices.
  • Consistently ship small features and improvements with minimal guidance and support from other team members.
  • Pay close attention to detail and code quality to ensure that our web applications are performant, fast, and scalable.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Perform unit and end-to-end testing.
  • Constantly optimize web applications for maximum speed and scalability.
  • Ensure that features are shipped on-time and with the highest quality.
  • Stay up-to-date with the latest frontend technologies and industry trends.
  • Mentor engineers and help them grow their skills, expertise, and technical responsibilities.
  • Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/Vuex frontend running in all major browsers and our Electron application, numerous integrations with third party services.

Skills you’ll bring  

  • 10+ years of experience in frontend software engineering.
  • Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience
  • Strong experience with Vue.js or another modern JavaScript web framework (React, Angular, Ember, etc.)
  • Strong experience using state management libraries: Vuex, Redux, Recoil, MobX
  • Strong experience using Typescript and ES6
  • Extensive knowledge of HTML and CSS
  • Experience with building reusable and modular components.
  • Experience building fully accessible interactions to WCAG standards
  • Experience with writing automated tests with tools like Karma, Jasmine, Jest, Mocha, TestCafe, AVA, tape
  • Attention to detail and a focus on code quality and maintainability
  • Ability to write clean, modular, and maintainable code
  • Experience with RESTful APIs and GraphQL schemas
  • Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them
  • Experience building Progressive Web Apps (PWA)
  • Experience building Electron Apps
  • Experience with highly agile and iterative development processes.
  • Strong debugging and troubleshooting skills
  • Strong communication and collaboration skills
  • Experience with mentoring engineers and helping them grow their skills

Nice to have:

  • Experience with real-time communications standards (WebRTC, SIP, VoIP)
  • Experience with WebAssembly

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6689613002
View More Show Me The Details
Apr 21, 2023
Customer Support Representative, Tier 1 -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Responsibilities:

  • Become an expert in our products and service
  • Deliver amazing service and support to our users by providing fast and accurate responses
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Requirements:

  • College degree is required (technical degree is preferred)
  • Minimum of 5 years in customer support (additional work experience in a technical field is preferred)
  • Strong preference to having worked in the past for a well-known US company in support
  • Good home computer and internet connectivity a must (will be verified)
  • Excellent English skills a must (candidates will be turned down if their responses to the ad contain grammatical errors)

What you will achieve

  • You’ll complete our training course and be equipped to handle customer interactions across all our channels and platforms
  • You’ll be actively contributing to our teams goals around amazing customer support
  • You’ll be participating in team meetings focused around strengths and weaknesses of our team’s performance against our key metrics
  • You’ll be able to provide recommendations for processes and system configurations that streamline service for our customers 

Who you are

This team is focused on supporting our partners who are supporting our product with their end users. As a great fit in this role, you will enjoy helping others solve complex problems and are able to drive issues to resolution while providing expectations about what the next steps are and who will execute them. You will have worked in a call center environment for a minimum of three years preferably processing incoming calls via a ticketing system in a SIP/Telco environment. Additionally, your background will ideally reflect some technical experience/knowledge surrounding LAN/WAN, Cloud technology and VoIP.

Dialpad Perks amp; Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6552270002
View More Show Me The Details
Apr 20, 2023
Manager, Onboarding -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

Your Role

As Manager, Onboarding, you’ll be responsible for the onboarding team's success. You’ll work closely with the Professional Services leadership team to create an amazing onboarding experience for Dialpads customers.  You’ll also help create processes that create efficiencies for the onboarding specialists and accountability of the onboarding team . In addition, you’ll create happy customers for our customer success and support teams. 

This position reports to our Senior Manager, Customer Onboarding and has the opportunity to be based in Manila, PH. 

What you’ll do 

  • Lead a high performance Customer Onboarding team focused on onboarding VSB amp; SB customers
  • Monitor KPI’s and evaluate team performance to ensure we are operating at the highest standard
  • Initiate process improvements through creation to execution of new strategies
  • Learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment

Skills you’ll bring

  • 1-3+ years of relevant managerial experience
  • 5+ years of industry experience
  • Experience in onboarding, VoIP, cloud based communications
  • Customer focused and demonstrable passion about customer experience
  • Exceptional English fluency and excellent written, verbal, and listening communications skills with a professional (even dynamic) presence, presentation and public speaking skills
  • Proven cross functional leader with proven track record of collaboration, prioritization, and workload management
  • Quick learner, always looking to embrace and master new technologies
  • Technical background in IT Service Management, Telecommunications, and/or IT Operations Management solutions is a plus, though not required
  • Proven operational acumen with ability to define success targets and ensure attainment of targets
  • Excellent skills / ability to use Salesforce, Smartsheet, G-Suite 

Who you are

  • Able to work US core hours 8am - 5pm Central Time
  • Positive team player who embraces a team-first attitude and contributes to overall team success
  • You enjoy tackling complex customer challenges and finding creative solutions
  • Able to adapt quickly to an ever changing environment
  • Goal oriented - able to support and motivate a team to meet and exceed performance goals
  • Process oriented - able to develop functional processes and adapt them quickly to meet changing demands
  • Able to establish rapport and gain situational awareness quickly in single touch interactions with customers
  • Experience with telecommunication or SaaS providers required

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6697327002
View More Show Me The Details
Apr 20, 2023
Marketing Database Analyst -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

Work beautifully
Dialpad is where work comes together—one, beautiful workspace for anywhere communication
amp;amp; collaboration. With the industry’s most innovative business phone system, unlimited text and
team messaging, one-click video meetings, and the world’s most advanced AI Contact
Center—Dialpad is completely transforming how the world works together.
Position Overview:
Revenue Operations represents the alignment between various Ops teams including, but not
limited to, Marketing, Sales, and Customer ops. We focus on tools and processes to grow
revenue while prioritizing efficiency and accountability among teams.
The Database Analyst will work closely with the Manager, Revenue Ops to support all aspects
of database quality amp;amp; maintenance and lead routing efficiency, in relation to keys areas:

  • Lead Monitoring
  •  Maintain an in-depth understanding of prospect/customer data sources such as Marketo,
    Salesforce.com and other internal systems.
  • Monitoring of daily reports to identify, investigate and fix gaps in real time, related to:
  • Lead quality, Lead Routing, Lead distribution, Lead volumes.
  • Data quality and completeness
  • Review Account level data for key segments; identify and clean up key data gaps.
  • Research companies/contacts using various internet sources (ie Linkedin, Zoominfo) to
    correct missing/inaccurate CRM data
  • Troubleshoot, escalate, and provide resolution steps for data quality issues.
  • Provide sound insight from data provided or gathered.
  • Report monthly database metrics.

Ad hoc projects

  • Work with Revenue Operations leaders on key data cleanup projects

Skills and Experience

  • Excellent working knowledge of Microsoft Excel
  • Knowledge/experience with Salesforce.com, Marketo, Ringlead, Zoominfo, Clearbit
    would be a strong asset.
  • Experience working within a sales or marketing operations environment within a
    software organization would be an asset.
  • Knowledge and understanding of the role of CRM and Marketing Automation systems in
    the organization with a focus on how leads flow through them.
  • Excellent verbal and written communication skills in English across all levels.
  • 2+ years working with databases in a marketing/sales setting
  • Proactive self-starter, able to work unsupervised within agreed timeframes. High level of focus and energy

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6521496002
View More Show Me The Details
Apr 20, 2023
Manager, SMB Sales - Phoenix
Dialpad - Phoenix

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

About the team

Dialpad’s Manager, SMB Sales will lead and train a team of AEs to create qualified opportunities for our Sales team.  In this role, you’ll be a source of knowledge and best practices to help the team meet and exceed expectations.

Dialpad’s SMB Sales team plays an essential role in pipelining and running the entire sales process for SMB prospects. This team collaborates closely with Sales Managers, Account Executives and Marketing to constantly improve closing ratios and customer experience.

Your Role

As a Manager, SMB Sales you’ll ensure performance improvement of the AE team by providing coaching and feedback, as well as take on operational and administrative tasks to help the team exceed expectations. You’ll work closely with other SMB Sales Managers to identify areas of improvement for the AE team. In addition, you’ll help bring knowledge of interview processes and assist with hiring for all teams within the sales organization.

This hybrid position reports to our Sr. Director, Commercial Sales and is based in our Phoenix, AZ Office.

What you’ll do

  • Run a weekly team meeting and 1:1’s with your AEs, as well as bi-weekly coaching sessions.
  • Attend weekly leadership meetings.
  • Coach and evaluate your team’s skills, identify any gaps and use this knowledge to uplevel their abilities to run the sales process.
  • Accurately forecast weekly, monthly, and quarterly attainment

Skills you’ll bring

  • 3-5 years of management experience 
  • Experience with Salesforce, Outreach, LinkedIn Sales Navigator, and ZoomInfo

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6697327002
View More Show Me The Details
Apr 20, 2023
Lead Product Designer, Design Systems -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Design at Dialpad is at the forefront of creating intuitive, innovative, and beautiful products that transform the way the world works together. We strive to design high-quality end-to-end experiences while maintaining an inclusive and collaborative culture. To us, attitude, and will, are as important as hard design skills.

Your role

We are looking for a Lead Product Designer who will help elevate Dialpad’s overall look and feel and customer experience by helping build and mature our design system, Dialtone. This is a highly collaborative and multi-disciplinary role for a systems-minded designer who self-identifies as both a designer and front-end engineer. Ideal candidates will showcase both design and implementation expertise.

** All applications must have a portfolio attached or URL provided to be considered **

What you’ll do

  • Design for Delight and Quality
    You’ll oversee the design of high-quality styles, components, and patterns, and foster a sense of ownership from your team throughout the process. You will bring your experience in creating and maintaining style and component libraries in both design and code form. You're at home building out Figma components as well as authoring its HTML/CSS equivalent. Your front-end engineering experience can be characterized as “front of the front-end.”
  • Leading By Design
    Though Dialtone serves both designers and engineers, it all starts with the end user’s experience. You’ll have the opportunity to lead and heavily influence how Dialtone and the design system team mature to take on large, high-visibility initiatives, as well as how other designers and engineers contribute.
  • Tooling and documentation
    Lead the strategy and creation of resources, tools, and documentation to support Dialtone users — designers and engineers alike. Build up a growing prototyping practice by identifying design- and code-based skills and technologies to ship high-quality outcomes faster.
  • Product Management
    Manage Design System backlog, roadmap, priorities, scope, and tasking for design system features, documentation, and communication channels. Foster cross-functional relationships and evangelize design system adoption. You will also be providing design leadership and guidance to teams around using shared patterns and identifying opportunities to create new patterns and components within their workstreams.
  • Doesn’t Have To Be Complex To Be Useful
    Sometimes the most useful and delightful things are simple. We recognize design systems and the products they serve are naturally complex while at the same time trying to provide our users with intuitive and approachable experiences. You’ll be at the forefront unraveling and making sense of complex interactions with a bias for simplicity and elegance.
  • Expanding Our Footprint
    Dialtone has the unique challenge to support not only traditional Web, Android, and iOS interfaces, but desk phones and conference room hardware as well. This role will be integral in helping Dialtone expand its reach as we rethink the physical meeting space experience.

Skills you’ll bring

  • 8+ years of related experience, 3+ years of design system experience and/or leading design projects.
  • Proven understanding of how to build, architect, and evangelize design systems.
  • Have a deep understanding of interaction design, heuristics, Gestalt principles, usability, and accessibility best practices.
  • You have designed and documented styles, components, and patterns that enable other designers and developers to build features.
  • Strong experience in managing style and component libraries (e.g. Figma, Sketch), and work hard to align its component API with their coded counterparts.
  • Expert in HTML, CSS, and UI-oriented Javascript.
  • Experience in git to manage source code, workflows, and reviewing pull requests.
  • Familiarity with front-end frameworks such as React or Vue, paired with a tool like Storybook.
  • Strong opinions of and history in building inclusive, WCAG-compliant experiences.
  • A strong and inspiring communicator that can work and drive influence across Product, Engineering, Design, and Marketing.
  • A bias toward progress versus action: You are proactive in addressing problems before you or your team and don’t wait for others to start.
  • You have a track record of thoughtful, impactful work you can show us.
  • Experience working in SaaS or enterprise software is a plus.

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6637514002
View More Show Me The Details
Apr 19, 2023
Software Engineer, Elixir (Fully Remote) -
Telnyx -


About Telnyx

At Telnyx, we’re architecting and amplifying access to global connectivity. We power communications, wireless, networking and storage from our 
private, global, multi-cloud IP network
 all the way out to the 
hyperlocal edge
. And we make this edge infrastructure easily available through intuitive APIs housed in 
one space
.

We’re interested in solving real-world problems, modernizing the antiquated and automating the manual. In building solutions that make connectivity simple and accessible, we’re laying the foundation for a future of endless innovation and interconnected technology. Our shared vision is a future where people, devices and applications can seamlessly connect across the globe.

About you

We’re looking for people with a strong background or interest in building successful products or systems; you’re comfortable in dealing with lots of moving pieces; you have exquisite attention to detail; and you’re comfortable learning new technologies and systems.

 

The Opportunity

 

We have backend engineers in almost every team across Telnyx, and in that role, you’ll be making some of the most significant decisions for the company. You’ll get to work with other engineers to build delightful features that span various parts of the system, as well as our business, sales, and operations teams to understand and solve our users’ pain points.
  • Design, build and maintain APIs, services, and systems across Telnyx’s engineering teams.
  • Debug production issues across services and multiple levels of the stack.
  • Work with engineers across the company to build new features at large-scale.
  • Improve engineering standards, tooling, and processes.

 

What We're Looking For
  • Have 6+ years of professional software development experience with an object-oriented or functional programming language (Elixir is preferred).
  • Have an appreciation of functional programming and a strong desire to become an expert Elixir programmer.
  • Have experience working with relational databases at scale.
  • Have deep knowledge of microservice architecture patterns and anti-patterns.
  • Have experience with message queues like RabbitMQ and Kafka.
  • Understand the challenges inherent in concurrent and distributed programming.
  • Have experience with more exotic databases/key-value stores such as ETS, Mnesia and Redis.
  • Have familiarity with Docker, Kubernetes, Consul, Jenkins, Prometheus, or RabbitMQ.

Bonus Points For

  • You take a thoughtful approach to decision making, knowing when to move fast and when to long-term optimize.

  • You want to work in a fast-paced, product-driven environment.

  • You keep up to date with the latest technologies and patterns, and enjoy sharing what you’ve learned.

 

 

#LI-KG1
#LI-REMOTE


Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5586338003
View More Show Me The Details
Apr 19, 2023
GPT Automation Engineer (Fully Remote) - Turkey
Telnyx - Turkey


About Telnyx

At Telnyx, we’re architecting and amplifying access to global connectivity. We power communications, wireless, networking and storage from our 
private, global, multi-cloud IP network
 all the way out to the 
hyperlocal edge
. And we make this edge infrastructure easily available through intuitive APIs housed in 
one space
.

We’re interested in solving real-world problems, modernizing the antiquated and automating the manual. In building solutions that make connectivity simple and accessible, we’re laying the foundation for a future of endless innovation and interconnected technology. Our shared vision is a future where people, devices and applications can seamlessly connect across the globe.

About You

  • You are passionate about developing, testing and deploying conversational AI models using Open AI's GPT architecture or any open-source alternatives.You are committed to contributing to a culture that makes you proud to work here and helps us win.

  • By collaborating with others and utilizing every chance to enhance both your own and your colleagues' abilities, you elevate those around you.

  • You are a passionate and driven developer with a strong desire to learn and grow in a dynamic

  • and fast-paced environment.

  • You have keen attention to detail, and are flexible and adaptable to changing requirements and

  • deadlines.

 

The Opportunity

  • We are looking for a developer eager to increase their experience through the automation of

  • internal and external use cases to empower your work colleagues and customers.

  • You will be joining a small team with an opportunity to work on challenging and impactful projects. This includes powerful chat-bots, embeddings, and plugins that can make a real difference in the lives of people around the world.

  • You will have access to the latest tools, frameworks, and technologies to help you develop your skills and stay up-to-date with industry trends.

  • You will collaborate closely with other engineers to develop, test, and deploy these models, ensuring optimal performance and scalability.

What we’re looking for

  • Strong problem-solving skills, be able to troubleshoot and debug issues that may arise.

  • Proactive communicator, ability to work in a team environment and also unaccompanied.

  • A desire to learn and grow in a fast-paced and dynamic environment and documenting learning

  • that can benefit others.

  • Attention to detail and flexibility for requirements that can change.

Bonus points for

2 years minimum experience with the following:


  • Software engineering practices, including version control and code review.

  • Deploying to the cloud using technologies like Docker, Jenkins and Kubernetes.

  • Use of natural language processing (NLP) and machine learning (ML) frameworks.

  • Familiarity with transfer learning and domain adaptation techniques for language models.

  • API Development using Python.

#LI-KG1

#LI-REMOTE


Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5587853003
View More Show Me The Details
Apr 19, 2023
Software Engineer, Elixir (Fully Remote) - Turkey
Telnyx - Turkey


About Telnyx

At Telnyx, we’re architecting and amplifying access to global connectivity. We power communications, wireless, networking and storage from our 
private, global, multi-cloud IP network
 all the way out to the 
hyperlocal edge
. And we make this edge infrastructure easily available through intuitive APIs housed in 
one space
.

We’re interested in solving real-world problems, modernizing the antiquated and automating the manual. In building solutions that make connectivity simple and accessible, we’re laying the foundation for a future of endless innovation and interconnected technology. Our shared vision is a future where people, devices and applications can seamlessly connect across the globe.

About you

We’re looking for people with a strong background or interest in building successful products or systems; you’re comfortable in dealing with lots of moving pieces; you have exquisite attention to detail; and you’re comfortable learning new technologies and systems.

 

The Opportunity

 

We have backend engineers in almost every team across Telnyx, and in that role, you’ll be making some of the most significant decisions for the company. You’ll get to work with other engineers to build delightful features that span various parts of the system, as well as our business, sales, and operations teams to understand and solve our users’ pain points.
  • Design, build and maintain APIs, services, and systems across Telnyx’s engineering teams.
  • Debug production issues across services and multiple levels of the stack.
  • Work with engineers across the company to build new features at large-scale.
  • Improve engineering standards, tooling, and processes.

 

What We're Looking For
  • Have 6+ years of professional software development experience with an object-oriented or functional programming language (Elixir is preferred).
  • Have an appreciation of functional programming and a strong desire to become an expert Elixir programmer.
  • Have experience working with relational databases at scale.
  • Have deep knowledge of microservice architecture patterns and anti-patterns.
  • Have experience with message queues like RabbitMQ and Kafka.
  • Understand the challenges inherent in concurrent and distributed programming.
  • Have experience with more exotic databases/key-value stores such as ETS, Mnesia and Redis.
  • Have familiarity with Docker, Kubernetes, Consul, Jenkins, Prometheus, or RabbitMQ.

Bonus Points For

  • You take a thoughtful approach to decision making, knowing when to move fast and when to long-term optimize.

  • You want to work in a fast-paced, product-driven environment.

  • You keep up to date with the latest technologies and patterns, and enjoy sharing what you’ve learned.

 

 

#LI-KG1
#LI-REMOTE


Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5587876003
View More Show Me The Details
Apr 19, 2023
Software Engineer, Java (Fully Remote) - Turkey
Telnyx - Turkey


About Telnyx

At Telnyx, we’re architecting and amplifying access to global connectivity. We power communications, wireless, networking and storage from our 
private, global, multi-cloud IP network
 all the way out to the 
hyperlocal edge
. And we make this edge infrastructure easily available through intuitive APIs housed in 
one space
.

We’re interested in solving real-world problems, modernizing the antiquated and automating the manual. In building solutions that make connectivity simple and accessible, we’re laying the foundation for a future of endless innovation and interconnected technology. Our shared vision is a future where people, devices and applications can seamlessly connect across the globe.

The Role

Our backend team is building a highly-available and distributed data pipeline that powers Telnyx products like Voice, Messaging and Wireless. We leverage the Telnyx private backbone network to build a cloud-agnostic data platform that processes thousands of messages per second. 

With our lean team, we're currently running and managing more than 30 dockerized microservices deployed in multiple regions in the U.S. and Europe. We are looking for a Java backend Engineer with deep knowledge of Java Core.

In This Role You Will

  • Work on 30+ microservices implemented in Java 11 and Scala that process, aggregate and expose all data our telecommunication and messaging engines generate

  • Improve performance of our pipeline, we are currently processing 10k messages/sec and keep growing

  • Architect our services and pipelines so they work with minimum latency in all our locations around the world (U.S., E.U., Australia, South America )

  • Implement fraud detection processes with machine learning (Spark ML with Kafka)

  • Deploy services to multi cloud Kubernetes environment in order to achieve 99.999% uptime

  • Push code to production multiple times a day

You May Be A Fit If You Have 

  • Degree in Computer Science, Information Technology and/or equivalent work experience.

  • 3+ years of experience with Java and its ecosystem of tooling.

  • Experience with Scala or other functional programming languages is a plus.

  • Experience with Linux, Git, Docker, in a CI environment is a plus.

  • Experience with distributed systems and systems that have to maintain ”5 nines of uptime”(99.999%) is a plus.

 

LI-KG1

LI-REMOTE

 

Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5587850003
View More Show Me The Details
Apr 19, 2023
Sr. Talent Acquisition Partner -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the Team

Dialpad’s Talent Acquisition team drives global talent expansion that creates new organizational capabilities through meaningful and delightful experiences with all talent. We build high caliber, diverse teams by continually attracting top talent quarter after quarter. 

Your Role

As the first Sr. Talent Acquisition Partner in the Philippines, you’ll help scale our APAC teams by managing and supporting full lifecycle recruiting for some of our go-to-market departments including sales, customer success/support, professional services, and marketing. You’ll also have the opportunity to flex into supporting additional non-GTM organizations within the company.

You’ll build talent pipelines and drive a process that delivers exceptional talent that brings an entrepreneurial spirit, work ethic and a diversity of thought in how they work.

This position reports directly to the Head of Global GTM Recruiting and will be based in our Philippines hub location. While onboarding and ramping for the first 30-60 days, this role will require the ability to work US core hours 9am - 5pm Pacific Time. Once fully ramped, the role will require up to 4-5 hours per week of overlap with US working hours.

What You’ll Do 

  • Source, screen, coordinate and assess talent that leads to offers, negotiation, and closing 
  • Partner closely with management and other global Talent Acquisition Partners to attract talent that supports global lines of business
  • Create a recruiting strategy for each role that improves the capabilities and diversity of each team
  • Accelerate candidate engagement and improve candidate experience throughout the entire hiring process with consistent high-touch communication
  • Collect, review and analyze data to identify alternatives when circumstances change 
  • Identify innovative and creative sourcing techniques that yield strong results
  • Identify additional opportunities to improve hiring

Skills You’ll Bring 

  • BA/BS degree or equivalent practical experience
  • Four plus years of recruiting experience, in the areas of sales, marketing, customer experience/support for a high growth technology company
  • Proven track record sourcing and hiring passive candidates from direct competitors
  • Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy
  • A track record of demonstrating a strong work ethic, integrity, and personal accountability
  • Third party recruitment experience a plus
  • Experience closing candidates and negotiating complex compensation packages
  • Fluency in English is a must

Tools and Platforms: Greenhouse ATS, Linkedin Recruiter, Hired, Gem, G-Suite

Dialpad Benefits and Perks

Equity, Balance, and Belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation amp; Equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6696419002
View More Show Me The Details
Apr 18, 2023
Customer Support Representative, Tier 1 -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Responsibilities:

  • Become an expert in our products and service
  • Deliver amazing service and support to our users by providing fast and accurate responses
  • Handle user inquiries ranging from simple product questions to more complex technical support issues
  • Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
  • Maintain or exceed our established service levels and productivity standards
  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Requirements:

  • College degree is required (technical degree is preferred)
  • Minimum of 5 years in customer support (additional work experience in a technical field is preferred)
  • Strong preference to having worked in the past for a well-known US company in support
  • Good home computer and internet connectivity a must (will be verified)
  • Excellent English skills a must (candidates will be turned down if their responses to the ad contain grammatical errors)

What you will achieve

  • You’ll complete our training course and be equipped to handle customer interactions across all our channels and platforms
  • You’ll be actively contributing to our teams goals around amazing customer support
  • You’ll be participating in team meetings focused around strengths and weaknesses of our team’s performance against our key metrics
  • You’ll be able to provide recommendations for processes and system configurations that streamline service for our customers 

Who you are

This team is focused on supporting our partners who are supporting our product with their end users. As a great fit in this role, you will enjoy helping others solve complex problems and are able to drive issues to resolution while providing expectations about what the next steps are and who will execute them. You will have worked in a call center environment for a minimum of three years preferably processing incoming calls via a ticketing system in a SIP/Telco environment. Additionally, your background will ideally reflect some technical experience/knowledge surrounding LAN/WAN, Cloud technology and VoIP.

Dialpad Perks amp; Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6697327002
View More Show Me The Details
Apr 17, 2023
Lead Product Designer -
Dialpad -

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Design at Dialpad is at the forefront of creating intuitive, innovative, and beautiful products that transform the way the world works together. We strive to design high-quality end-to-end experiences while maintaining an inclusive and collaborative culture. To us, attitude, and will, are as important as hard design skills.

Your role

We are looking for a Lead Product Designer who will help elevate Dialpad’s overall look and feel and customer experience by helping build and mature our design system, Dialtone. This is a highly collaborative and multi-disciplinary role for a systems-minded designer who self-identifies as both a designer and front-end engineer. Ideal candidates will showcase both design and implementation expertise.

** All applications must have a portfolio attached or URL provided to be considered **

What you’ll do

  • Design for Delight and Quality
    You’ll oversee the design of high-quality styles, components, and patterns, and foster a sense of ownership from your team throughout the process. You will bring your experience in creating and maintaining style and component libraries in both design and code form. You're at home building out Figma components as well as authoring its HTML/CSS equivalent. Your front-end engineering experience can be characterized as “front of the front-end.”
  • Leading By Design
    Though Dialtone serves both designers and engineers, it all starts with the end user’s experience. You’ll have the opportunity to lead and heavily influence how Dialtone and the design system team mature to take on large, high-visibility initiatives, as well as how other designers and engineers contribute.
  • Tooling and documentation
    Lead the strategy and creation of resources, tools, and documentation to support Dialtone users — designers and engineers alike. Build up a growing prototyping practice by identifying design- and code-based skills and technologies to ship high-quality outcomes faster.
  • Product Management
    Manage Design System backlog, roadmap, priorities, scope, and tasking for design system features, documentation, and communication channels. Foster cross-functional relationships and evangelize design system adoption. You will also be providing design leadership and guidance to teams around using shared patterns and identifying opportunities to create new patterns and components within their workstreams.
  • Doesn’t Have To Be Complex To Be Useful
    Sometimes the most useful and delightful things are simple. We recognize design systems and the products they serve are naturally complex while at the same time trying to provide our users with intuitive and approachable experiences. You’ll be at the forefront unraveling and making sense of complex interactions with a bias for simplicity and elegance.
  • Expanding Our Footprint
    Dialtone has the unique challenge to support not only traditional Web, Android, and iOS interfaces, but desk phones and conference room hardware as well. This role will be integral in helping Dialtone expand its reach as we rethink the physical meeting space experience.

Skills you’ll bring

  • 8+ years of related experience, 3+ years of design system experience and/or leading design projects.
  • Proven understanding of how to build, architect, and evangelize design systems.
  • Have a deep understanding of interaction design, heuristics, Gestalt principles, usability, and accessibility best practices.
  • You have designed and documented styles, components, and patterns that enable other designers and developers to build features.
  • Strong experience in managing style and component libraries (e.g. Figma, Sketch), and work hard to align its component API with their coded counterparts.
  • Expert in HTML, CSS, and UI-oriented Javascript.
  • Experience in git to manage source code, workflows, and reviewing pull requests.
  • Familiarity with front-end frameworks such as React or Vue, paired with a tool like Storybook.
  • Strong opinions of and history in building inclusive, WCAG-compliant experiences.
  • A strong and inspiring communicator that can work and drive influence across Product, Engineering, Design, and Marketing.
  • A bias toward progress versus action: You are proactive in addressing problems before you or your team and don’t wait for others to start.
  • You have a track record of thoughtful, impactful work you can show us.
  • Experience working in SaaS or enterprise software is a plus.

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6637514002
View More Show Me The Details
Apr 17, 2023
Software Engineer, Java (Fully Remote) - Ireland
Telnyx - Ireland


About Telnyx

At Telnyx, we’re architecting and amplifying access to global connectivity. We power communications, wireless, networking and storage from our 
private, global, multi-cloud IP network
 all the way out to the 
hyperlocal edge
. And we make this edge infrastructure easily available through intuitive APIs housed in 
one space
.

We’re interested in solving real-world problems, modernizing the antiquated and automating the manual. In building solutions that make connectivity simple and accessible, we’re laying the foundation for a future of endless innovation and interconnected technology. Our shared vision is a future where people, devices and applications can seamlessly connect across the globe.

The Role

Our backend team is building a highly-available and distributed data pipeline that powers Telnyx products like Voice, Messaging and Wireless. We leverage the Telnyx private backbone network to build a cloud-agnostic data platform that processes thousands of messages per second. 

With our lean team, we're currently running and managing more than 30 dockerized microservices deployed in multiple regions in the U.S. and Europe. We are looking for a Java backend Engineer with deep knowledge of Java Core.

In This Role You Will

  • Work on 30+ microservices implemented in Java 11 and Scala that process, aggregate and expose all data our telecommunication and messaging engines generate

  • Improve performance of our pipeline, we are currently processing 10k messages/sec and keep growing

  • Architect our services and pipelines so they work with minimum latency in all our locations around the world (U.S., E.U., Australia, South America )

  • Implement fraud detection processes with machine learning (Spark ML with Kafka)

  • Deploy services to multi cloud Kubernetes environment in order to achieve 99.999% uptime

  • Push code to production multiple times a day

You May Be A Fit If You Have 

  • Degree in Computer Science, Information Technology and/or equivalent work experience.

  • 3+ years of experience with Java and its ecosystem of tooling.

  • Experience with Scala or other functional programming languages is a plus.

  • Experience with Linux, Git, Docker, in a CI environment is a plus.

  • Experience with distributed systems and systems that have to maintain ”5 nines of uptime”(99.999%) is a plus.

 

LI-KG1

LI-REMOTE

 

Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5585612003
View More Show Me The Details
Apr 17, 2023
GPT Automation Engineer (Remote) - Ireland
Telnyx - Ireland


About Telnyx

At Telnyx, we’re architecting and amplifying access to global connectivity. We power communications, wireless, networking and storage from our 
private, global, multi-cloud IP network
 all the way out to the 
hyperlocal edge
. And we make this edge infrastructure easily available through intuitive APIs housed in 
one space
.

We’re interested in solving real-world problems, modernizing the antiquated and automating the manual. In building solutions that make connectivity simple and accessible, we’re laying the foundation for a future of endless innovation and interconnected technology. Our shared vision is a future where people, devices and applications can seamlessly connect across the globe.

 

About You

  • You are passionate about developing, testing and deploying conversational AI models using Open AI's GPT architecture or any open-source alternatives.You are committed to contributing to a culture that makes you proud to work here and helps us win.

  • By collaborating with others and utilizing every chance to enhance both your own and your colleagues' abilities, you elevate those around you.

  • You are a passionate and driven developer with a strong desire to learn and grow in a dynamic

  • and fast-paced environment.

  • You have keen attention to detail, and are flexible and adaptable to changing requirements and

  • deadlines.

 

The Opportunity

  • We are looking for a developer eager to increase their experience through the automation of

  • internal and external use cases to empower your work colleagues and customers.

  • You will be joining a small team with an opportunity to work on challenging and impactful projects. This includes powerful chat-bots, embeddings, and plugins that can make a real difference in the lives of people around the world.

  • You will have access to the latest tools, frameworks, and technologies to help you develop your skills and stay up-to-date with industry trends.

  • You will collaborate closely with other engineers to develop, test, and deploy these models, ensuring optimal performance and scalability.

What we’re looking for

  • Strong problem-solving skills, be able to troubleshoot and debug issues that may arise.

  • Proactive communicator, ability to work in a team environment and also unaccompanied.

  • A desire to learn and grow in a fast-paced and dynamic environment and documenting learning

  • that can benefit others.

  • Attention to detail and flexibility for requirements that can change.

Bonus points for

2 years minimum experience with the following:


  • Software engineering practices, including version control and code review.

  • Deploying to the cloud using technologies like Docker, Jenkins and Kubernetes.

  • Use of natural language processing (NLP) and machine learning (ML) frameworks.

  • Familiarity with transfer learning and domain adaptation techniques for language models.

  • API Development using Python.

#LI-KG1

#LI-REMOTE


Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5582789003
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Apr 14, 2023
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