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Enterprise Customer Success Manager - New York
Dialpad - New York

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,  and communicating performance metrics and insights. 
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

In your first 30 days: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days: 

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Customer Success, and you geek out on exchanging best practices and tips with your team. 

Skills you will bring

  • 3 - 4 years of experience in Customer Success, Sales, Support/Service or customer facing roles
  • Strong presentation, meeting facilitation, and written communication skills
  • Willingness to travel to customer locations (when/if logistically possible post COVID-19)
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5196658002
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May 14, 2021
APAC Alliance Director -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Centrical is seeking an Alliance Director to join our New Business Incubation team. The successful candidate will be a proactive, motivated relationship builder with a strong business development skills and a partner activation background. Working with SAP, our premier partner, this position will require enablement and co-selling with the SAP Field Sales Teams.  If you are ready for the excitement and challenge of building a new, channel-led, line of business, then this opportunity is for you.

Responsibilities:
  • Work with the SAP (SuccessFactors) install base and net new business teams in ANZ
  • Create partner business growth plans and ensure partners are equipped to execute them
  • Nurture existing and ongoing activities between Centrical sales and partner/support sales teams
  • Develop and execute enablement plans for partners and Identify which resources need to be activated
  • Ensure Centrical solutions are the “solution of choice” within the partner sales force.
  • Work closely with marketing to plan and execute lead-generation activities with the partner, ensuring maximum return on investment
  • Help develop partner programs, including executing and measuring rebates and incentive programs for strategic partners
  • Monitor overall partner progress towards joint business plans, ensuring revenue and program commitments are met. Remove obstacles that stand in the way toward ARR achievement.
  • Smartly manage partner business/marketing development funds.
  • Conduct joint Quarterly Business Reviews (QBRs) and annual strategic planning with the partner team, including analyzing and reporting progress on ROI
  • Manage potential channel conflict with other sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement
  • Ensures the partner’s experience with Centrical is second to none

Requirements:
  • 5+ years’ experience developing and leading complex partner relationships. Preference for experience in SAP. SuccessFactors HCM, LMS, Workforce Engagement and ISV solutions.
  • Entrepreneurial self-starter
  • Experience in sales, marketing, strategy and program management in technology including channel sales, supply chain & distribution
  • Strong sales skills - presentation, sales planning & execution, demand-generation, etc.
  • Experience with partner programs, leveraging program incentives to drive specific sales targets
  • Disciplined and accountable, thoughtful, demonstrates a tendency to work with a Partner’s needs in mind
  • Experience collaborating with all areas of business from engineering, sales, and marketing to C-level
  • BS or BA required, MBA preferred.
  • Additional languages - a clear advantage

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 

Source: https://centrical.com/job/anz-alliance-director/
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May 13, 2021
BDR Manager -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

What we are looking for 

Centrical is looking for a passionate frontline manager to develop and manage our NYC based Enterprise Sales Development (SDR/BDR) team. As the SDR/BDR Manager, your focus will be ensuring your team is delivering repeatable & profitable pipeline and developing the Enterprise Sale Directors of Centrical. These two objectives are crucial in scaling the sales organization and providing a predictable revenue and hyper growth. You will measure SDR performance by their ability to connect with senior decision makers, develop pipeline, work with Sales Directors, Marketing and Enablement as well as to monitor, coach daily activity inputs such as calls & emails, and work with Sales leadership to ensure high quality SDR generated opportunities are closing.

Your entrepreneurship will be a valuable contribution to developing Centrical’s GTM (Go to market) and sales strategy, increasing the size and impact of the team and establishing a culture of crisp execution. This role reports directly to our CRO.

Responsibilities 
  • Manage a team of BDR/SDRs in our NYC office and Remotely
  • Provide day to day coaching & professional development, including regular 1:1 meeting, weekly shadow sessions, and routine co-selling
  • Understand the nuances between verticals within our ideal customer profile segments
  • Continue to grow the team through recruiting, onboarding, and training new BDR/SDRs
  • Drive strategic initiatives across BDR/SDR to increase quality opportunities
  • Optimize the BDR/SDR program across all our KPIs (key performance indicators) and deliver ROI
  • Track and communicate weekly goals to team to drive consistent performance week over week
  • Refine the sales pitch and process to achieve optimum results
  • Establish metrics and help the team improve by understanding their performance
  • Manage inbound lead flow and track efficiency of sales and marketing programs
  • Help create a fun, high energy environment where people love coming to work
  • Become an integral part of Sales Leadership at Centrical

Requirements: 
  • 5+ years of experience in a sales closing role or managing a sales development or sales team
  • BA/BS degree or equivalent
  • A track record of problem-solving, process optimization and trying new ideas and concepts
  • Undeniable passion for winning
  • Ability, knowledge, and hunger to step in as player-coach on a daily basis that includes tactical management of reps, outbound calls & shadows, and superior knowledge in SFDC operations
  • Background of hiring, training, and enabling reps for success
  • Impeccable organizational and time management skills

 

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/bdr-manager/
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May 13, 2021
Business Development Manager -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

What we are looking for 

Centrical is looking for a passionate frontline manager to develop and manage our NYC based Enterprise Sales Development (SDR) team. As the SDR Manager, your focus will be ensuring your team is delivering repeatable & profitable pipeline and developing the Enterprise Sale Directors of Centrical. These two objectives are crucial in scaling the sales organization and providing a predictable revenue and hyper growth. You will measure SDR performance by their ability to connect with senior decision makers, develop pipeline, work with Sales Directors, Marketing and Enablement as well as to monitor, coach daily activity inputs such as calls & emails, and work with Sales leadership to ensure high quality SDR generated opportunities are closing.

Your entrepreneurship will be a valuable contribution to developing Centrical’s GTM (Go to market) and sales strategy, increasing the size and impact of the team and establishing a culture of crisp execution. This role reports directly to our CRO.

Responsibilities 
  • Manage a team of SDRs in our NYC office
  • Provide day to day coaching & professional development, including regular 1:1 meeting, weekly shadow sessions, and routine co-selling
  • Understand the nuances between verticals within our ideal customer profile segments
  • Continue to grow the team through recruiting, onboarding, and training new SDRs
  • Drive strategic initiatives across SDR to increase quality opportunities
  • Optimize the SDR program across all our KPIs (key performance indicators) and deliver ROI
  • Track and communicate weekly goals to team to drive consistent performance week over week
  • Refine the sales pitch and process to achieve optimum results
  • Establish metrics and help the team improve by understanding their performance
  • Manage inbound lead flow and track efficiency of sales and marketing programs
  • Help create a fun, high energy environment where people love coming to work
  • Become an integral part of Sales Leadership at Centrical

Requirements 
  • 5+ years of experience in a sales closing role or managing a sales development or sales team
  • BA/BS degree or equivalent
  • A track record of problem-solving, process optimization and trying new ideas and concepts
  • Undeniable passion for winning
  • Ability, knowledge, and hunger to step in as player-coach on a daily basis that includes tactical management of reps, outbound calls & shadows, and superior knowledge in SFDC operations
  • Background of hiring, training, and enabling reps for success
  • Impeccable organizational and time management skills

 

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/sdr-manager/
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May 13, 2021
Head of Content Strategy -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Centrical is looking for a Head of Content Strategy. The ideal candidate is a must be an outstanding idea generator and problem solver with excellent communication and organizational skills. In this role, you will work closely with marketing and cross company stakeholders to develop on-brand messaging, high-performance demand generation content, social media posts, thought leadership, and customer programming.

You will also closely align with content writers and outsourced agencies to maintain consistent messaging for our products, and you will coordinate day-to-day content activities.
  • Develop Centrical’s content strategy and ensure its execution by owning, publicizing and monitoring adherence to a monthly content campaign calendar.
  • Develop and work with agencies and outsourcers to develop, focused, effective, and engaging content that will build and sustain a following within our target markets.
  • Produce a wide variety of media such as (but not exclusive to) blogs, eBooks, practical guides, video ads, vlogs, podcasts, webinars, social posts, etc.
  • Support copywriting for our website, ads, client communications, and collaterals
  • Research and connect with relevant industry thought leaders and in-house specialists to identify stories, trends and topics that will fuel your content outputs.

Requirements:
  • Extensive experience creating great content in B2B companies
  • BA/BS or equivalent working experience
  • Executive presentations on the program approaches and results will be required
  • Editorial mindset that seeks to understand what audiences consume and how to create it
  • Ability to analyze and present content and social performance
  • Experience with wordpress, Google analytics, Slideshare, and the top social channels
  • Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of engagement, leads, and sales

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/content-strategy/
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May 13, 2021
Sales Director, New York -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

The Enterprise Sales Director will develop, drive and lead new business opportunities for the Centrical Platform solution. The Enterprise Sales Director will support prospective accounts and will also have responsibilities for collaborating with Customer Success, Marketing and Inside Sales team members to drive revenue growth from new and existing clients. Successful candidates will bring a strong track record of managing complex sales cycles, coordination across key stakeholders and delivering solutions sales results.

Responsibilities:
  • Interfaces with client at all levels within existing and prospective accounts. Consults with customers to fully understand and align their needs with the Centrical solution
  • Identifies and leads the pursuit of the targeted new business and contract expansion opportunities within target accounts. Leverages a client-diagnostic sales strategy and consultative approach to uncover client specific opportunities
  • Identifies and manages resources to develop proposals that position the full range of Centrical’s capabilities & solutions to customers
  • Collaborates with Centrical’s executive team and subject matter experts to jointly present proposals
  • Monitors onboarding, client performance and customer satisfaction

Requirements:
  • 10 years of relevant experience within a Relationship/Solution selling sales motion
  • BA/BS or higher degree preferred, with more than seven (7) years of selling experience
  • A solid understanding of software sales, employee experience and optimization technology is essential as well as knowledge of contact centers and mobile workforce solutions is also key to success
  • Strong consultative selling focus, with a track record of developing opportunities and closing business
  • Strong business, communication and presentation skills both in person and virtually
  • Organized with the ability to manage & track multiple priorities. Project / customer relationship management a strength
  • Ability to collaborate effectively with others across the organization to accomplish team goals
  • Track record in working with talented sales personnel and mentoring less experienced members of sales team on selling, account management and negotiations skills
  • Drive to deliver value to clients and to help shape and build a fast-paced, growing organization
  • Willingness and flexibility to work in an international start-up environment

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/sales-director-nyc/
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May 13, 2021
Sales Engineer (Solution Consultant) -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

The Solutions Consultant will partner with the Sales team to promote and sell Centrical’s solutions by using a consultative approach to unlock customer needs, tailor demonstrations, and lead technical discussions.

You’ll be working in a high-growth startup environment from your home office or at our New York City Headquarters in SoHo.

Responsibilities:
  • In partnership with Sales Executives, uncover true customer needs, lead discovery sessions, produce tailored demos, lead workshops, and propose business solutions
  • Act as a technical subject matter expert within the Sales team
  • Create customer-specific business cases to support customer proposals
  • Work closely and collaboratively with customers to devise effective solutions
  • Respond to RFPs and RFIs in conjunction with the Sales team
  • Develop and refine sales messaging and identify key deal-closing criteria
  • Partner internally with Product and Marketing to advise on roadmap and messaging
  • Fluency in Spanish

Requirements:
  • Previous experience in a presales role, selling to enterprise
  • SaaS / Software systems experience
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team in a fast-paced, changing environment
  • C-Level sales and support acumen (Selling to Head of Sales and Call Centers)
  • Willingness to travel up to 25% to customer sites and the NYC HQ (when safe to do so)

Nice-to-have: 
  • SQL database experience
  • Experience selling and consulting in the areas of HR, Change Management, Performance, or Learning solutions

You’ll succeed in this role if… 
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial self-starter and collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience working with globally dispersed teams.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

 

Source: https://centrical.com/job/sales-engineer-solution-consultant-2/
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May 13, 2021
Sales Director, ANZ - Melbourne
Centrical - Melbourne

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

The Enterprise Sales Director will develop, drive and lead new business opportunities for the Centrical Platform solution. The Enterprise Sales Director will support prospective accounts and will also have responsibilities for collaborating with Customer Success, Marketing and Inside Sales team members to drive revenue growth from new and existing clients. Successful candidates will bring a strong track record of managing complex sales cycles, coordination across key stakeholders and delivering solutions sales results.

Responsibilities:
  • Interfaces with client at all levels within existing and prospective accounts. Consults with customers to fully understand and align their needs with the Centrical solution
  • Identifies and leads the pursuit of the targeted new business and contract expansion opportunities within target accounts. Leverages a client-diagnostic sales strategy and consultative approach to uncover client specific opportunities
  • Identifies and manages resources to develop proposals that position the full range of Centrical’s capabilities & solutions to customers
  • Collaborates with Centrical’s executive team and subject matter experts to jointly present proposals
  • Monitors onboarding, client performance and customer satisfaction

Requirements:
  • Experience selling to Call Centers/Sales Organizations - Services or HR - Must
  • 10 years of relevant experience within a Relationship/Solution selling sales motion
  • BA/BS or higher degree preferred, with more than seven (7) years of selling experience
  • A solid understanding of software sales, employee experience and optimization technology is essential as well as knowledge of contact centers and mobile workforce solutions is also key to success
  • Strong consultative selling focus, with a track record of developing opportunities and closing business
  • Strong business, communication and presentation skills both in person and virtually
  • Organized with the ability to manage & track multiple priorities. Project / customer relationship management a strength
  • Ability to collaborate effectively with others across the organization to accomplish team goals
  • Track record in working with talented sales personnel and mentoring less experienced members of sales team on selling, account management and negotiations skills
  • Drive to deliver value to clients and to help shape and build a fast-paced, growing organization
  • Willingness and flexibility to work in an international start-up environment

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/sales-director-anz/
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May 13, 2021
Associate Service Desk Support - Noida
Provana - Noida


Roles and Responsibilities 

First point of contact for all end user reported issues or request
Will provide technical support for Internal and External customers
Escalates complex problems to the Remote Support Engineer
Experience at IT helpdesk or Service Desk
Flexible(24*7)

Desired Candidate Profile 

 

Perks and Benefits 

 



Key Skills

IT HelpdeskTechnical HelpdeskService DeskIT SupportSystem Supporthelpdesk support


Education-

UG:B.Tech/B.E. in Any Specialization

PG:

Doctorate:


Source: http://careers.provana.com/job-listings-associate-service-desk-support-provana-india-private-limited-noida-1-to-3-years-140521000004

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May 13, 2021
Customer Success Manager (French Speaker) - Raanana
Centrical - Raanana

Responsibilities
  • Manage a portfolio of high touch Enterprise Accounts across all stages from implementation through expansion and retention.
  • Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
  • Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
  • Work with customers to develop and execute a success plan that outlines how Centrical will address their business needs and measure performance against established metrics/KPI’s.
  • Leverage both successful execution and relationship engagement to convert customers to evangelists and partners, helping us to grow our business and platform.
  • Actively update customers on the evolution of the product. Show how the Centrical Product evolution will continue to enhance functionality and support customers’ evolving use cases and business needs.
  • Collaborate with Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Conduct monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

 

What we’re looking for:
  • Native French speaker
  • 3-5 years of customer management experience leading a portfolio of high touch Fortune 1000 SaaS accounts with an emphasis on renewals and expansion
  • Experience working with B2B SaaS companies. You may have worked on change management initiatives or are familiar with organizational change management principles.
  • Comfort discussing both commercial and technical topics and engaging in commercial negotiations with senior executives.
  • Ability to use data to demonstrate business value.
  • Ability to rapidly develop and deliver creative solutions for complex business problems.
  • Experience leading and delivering new customer implementations.
  • Strong presentation skills and ability to establish credibility and relationships with C-level executives.
  • Excellent written and verbal communication skills.
  • BA or BS required.

 

You’ll succeed in this role if:
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial, self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience within a globally dispersed, multilingual team.
  • You love getting your hands dirty – no task is beneath you when it comes to the success of your customers.
  •  

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/customer-success-manager-french-speaker/
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May 13, 2021
Development Project Manager - Raanana
Centrical - Raanana

Centrical’s product is AWS cloud based platform. As we are extremely growing, our customers looking for additional cloud platforms solutions. As a Development Project Manager you will lead the transformation from one cloud based platform to multi cloud based platform.

The responsibilities are:
  • To be active part of decisions of which services to use instead of the existing ones, architecture and design
  • Lead technical transition efforts and hands-on level
  • Be in contact with services providers (ex: Microsoft, Google)
  • Manage cross R&D and DevOps services transitions, plans and timelines
  • Report to VP R&D

Requirements:
  • Development project manager with 8+ years of experience
  • Strong understanding of distributed system and micro-services architecture and concepts
  • Excellent C# .NET ASP MVC, .Net Core work experience
  • Multi cloud platforms experience (AWS, Azure, GCP)
  • Experience with relational databases as MSSQL Database, Stored Procedures, Entity Framework, LINQ, Dapper
  • Experience with NoSQL database (Redis, Mongo, Dynamo)
  • Experience with RESTful API/services
  • Knowledge of JavaScript and modern frameworks such as Angular 10, React.JS
  • Experience of leading complex projects, timelines, management reports
  • Agile/Scrum

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/development-project-manager/
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May 13, 2021
DevOps Engineer - Raanana
Centrical - Raanana

Responsibilities:
  • Collaborate with R&D teams to achieve a stable development cycle
  • Design, build, and operate services and features that allow developers to create cloud-based solutions that are secured, reliable, elastic and scalable
  • Introduce advanced production monitoring tools
  • Continuously enhance and improve production deployment processes and stability through automation and creation of tools.
  • Manage and configure AWS environments, deliver reliable and high-performance services and features on AWS

Requirements:
  • 2+ work experience with AWS
  • 2 years professional experience in web-scale system DevOps role
  • Excellent knowledge of Linux, Windows, Python, CI/CD Environments
  • Kubernetes, Terraform work experience – A big advantage‫
  • Strong analytical skills, with excellent problem solving abilities
  • Experience with secure system configuration and security principles
  • Ability to achieve stretch goals in a highly innovative and fast paced environment

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual

Source: https://centrical.com/job/devops-engineer/
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May 13, 2021
Junior Solution Consultant - Raanana
Centrical - Raanana

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

 

Position Overview

The Solutions Consultant team is partnering with the Sales team to promote and sell Centrical’s solutions by using a consultative approach to unlock customer needs, tailor demonstrations, and lead technical discussions.

We are looking for a Junior Solution Consultant to support our team’s global operations.

Responsibilities: 
  • Provide excellent customer service to both internal and external clients
  • Respond promptly to customer inquiries
  • Answer information security questionnaires
  • Own the process for submitting RFPs/RFIs and engage the relevant stakeholders needed for completion
  • Demo and RFI\RFP tools ongoing maintenance and support
  • Support sales enablement program

Requirements:
  • Excellent English verbal and written communication skills
  • Experience working with SQL
  • Experience with network communication, interfaces
  • Eager to learn with effective self-learning skills
  • Proactive and accountable
  • Strong problem solving and analytical skills as well as written and oral communication skills
  • Works well in a dynamic fast paced work environment

 

 

Source: https://centrical.com/job/junior-solution-consultant/
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May 13, 2021
Sales Development Rep EMEA - Raanana
Centrical - Raanana

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Responsibilities:
  • Prospect and qualify potential customers, within an assigned geographic territory/industry, leveraging various sales and lead generation tools
  • Develop corporate customer prospects through direct telephone, emails and LinkedIn.
  • Work in coordination with Sales Directors, identify potential customers, qualify and schedule presentations
  • Weekly review of leads developed, new leads added and any field sales intelligence; keep records and generate reports on all phases of activities
  • Keep informed on new products, services, and other general information of interest to customers, through successful completion of sales training and self-study
  • Display self-discipline and focus to effectively manage an intense and high volume business; strong time management skills
  • Achieve or exceed daily, weekly, monthly and quarterly goals and production levels as defined by sales management

Requirements:
  • Dynamic, high energy sales professional with 1-3 years of Sales experience within an intense, fast-paced, goal-oriented startup environment
  • Ability to work in a fast-paced, constantly evolving environment
  • Tenacity and ability to think on your feet
  • Blend of strategic thinking and tactical implementation
  • Demonstrated ability to exceed quotas
  • Demonstrated ability to work cross-functionally within a team-oriented environment.
  • Strong computer, written and interpersonal communications skills
  • Ability to travel to Trade Shows when needed (~1-2x /year)
  • Native English level - Must
  • French/German/Spanish - Clear advantage
  • BA/BS Degree or equivalent higher education

Source: https://centrical.com/job/sales-development-rep-emea/
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May 13, 2021
Technical Support Specialist – ISR - Raanana
Centrical - Raanana

At Centrical, there is nothing more important than the success of our customers. In the Customer Success Group, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

We are looking for an ambitious customer support representative to join our Customer Success team. The position puts you at the front line of customer technical support – You will be in charge of managing the support work (analyze and prioritize), handling complicated troubleshooting scenarios and escalated tickets.

Responsibilities: 
  • Provide excellent customer service to both internal and external clients
  • Respond promptly to customer inquiries through our ticket system or via email
  • Organize the workflow to meet customer’s time frames and demands
  • Data entry of client information, electronic filing and retrieval of documents
  • New feature implementation – Assist Customer Success Managers in implementing application set up according to design specifications
  • Navigate between multiple customers’ program quickly and accurately
  • Maintenance and update of our knowledge center articles
  • Recommend process improvements where applicable
  • Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

What we’re looking for:
  • Excellent English verbal and written communication skills
  • Experience working with SQL
  • Experience working with Zendesk or similar customer service platform-advantage
  • Excellent time management skills
  • Eager to learn with effective self-learning skills
  • Understands the importance of high-touch customer service in a B2B environment
  • Proactive and accountable
  • Enthusiastic self-starter
  • Thrives in a collaborative team-based environment
  • Strong attention to detail
  • In-depth knowledge of Customer Service principles and practices.
  • Experience communicating and coordinating with internal departments.
  • Strong problem solving and analytical skills as well as written and oral communication skills.
  • Works well in a dynamic fast paced work environment.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/associate-technical-account-manager-junior/
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May 13, 2021
Major Incident Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Due to growth, Littlefish is looking for a Major Incident Manager to join our Service Management Office

As the Major Incident Manager, you will report into the Major Incident Manager Lead and be responsible for the management, resolution, and fulfilment of all major incidents, across ALL organisations in scope of the process. This will include internal, third party and client resolver groups.

This is a pivotal role for team, so we are looking for enthusiastic, passionate people with a can do attitude! If this is you, apply for this role and you could be part of a fast growing IT Managed Service Provider!

Major Incident Manager Duties and Responsibilities
  • Driving the efficiency and effectiveness of the major incident management processes
  • Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality
  • Monitoring the effectiveness of major incident management and making recommendations for improvement
  • Developing and maintaining the major incident management process where owned by Littlefish or providing input to client side process owners if applicable
  • Ensuring that all IT teams follow the major incident management processes for every major incident.
  • Acting as an escalation point for the client and in support to the Major Incident Management Lead
  • Handing over all resolved major incidents to the Problem Management process, with suggested next steps and actions to be undertaken via the Problem Manager
  • Producing a client facing major incident report upon resolution of each in-scope major incident.
  • Facilitating and leading major incident technical and managerial conference calls. Ensuring detailed notes are recorded and actions are clearly assigned to owners
  • Issuing client facing major incident update communications autonomously, with a high level of accuracy

 

 

What we are looking for from you
  • ITIL Foundation (or equivalent)
  • Experience in process level (Major Incident, Request, Incident, Problem etc.) management - 1 to 3+ years
  • Business experience gained in Service Management and/or technical delivery roles, across a range of customers ideally in a Managed Services environment
  • Relationship building with mid-level members of an organisation – gaining trust and confidence from customers
  • Ability to work as part of a team with a high degree of drive, determination and motivation to succeed
  • Ability to prioritise and manage multiple tasks
  • Can demonstrate IT related problem-solving skills
  • Undertaking or have undertaken specific service management training e.g. ITIL Foundation

 

 

Benefits

Training and development – the Littlefish Academy rewards you as you progress & lear

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/major-incident-manager/
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May 12, 2021
Multilingual Service Desk Engineer - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity-

Littlefish is looking for a Service Desk Engineer to join the Multilingual team. Reporting into the Service Desk Team Leader, the role of Service Desk Engineer will be to handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. As Service Desk Engineer, you will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

This Service Desk Engineer candidate will be fluent in German, French and English have a minimum of two years’ experience in a similar technical role or customer service, although candidates who can demonstrate a track record of fast paced learning may be considered.

Service Desk Engineer Duties and responsibilities
  • Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers
  • Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
  • Working on specific IT projects for customers as directed by the Service Management team
  • Any other responsibilities at the line managers discretion

 

What we are looking for from you

Fluent in German, French and English.
  • Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking- This is essential
  • Familiarity with the following software and technologies - MS Office Suite, Antivirus technologies.
  • Excellent customer service skills
  • Ability to work independently and prioritise own work to meet tight deadlines
  • Ability to work under pressure with competing priorities
  • Must be able to complete BPSS, CTC and SC checks as and when required

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/multilingual-service-desk-engineer/
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May 12, 2021
DevOps Engineer - Chicago Area (preferred)
Peerless Network - Chicago Area (preferred)
Essential Functions:



  • Develop and manage network and systems internal infrastructure, including monitoring, data collection, automation, AAA, backup, and security systems.

  • Manage surveillance and monitoring platforms. Work with engineering and operations to develop technologies and processes to appropriately manage the national network, internal systems, and customer assets.

  • Work with product development teams to automate and optimize provisioning workflows, including interoperation with workflow management applications and vendor/customer applications.

  • Work with operations and engineering to implement a unified automation framework across all managed systems.

  • Take part in network security surveillance and testing, implement best practices, develop and take part in relevant security response procedures.

  • Clearly diagram and document any developed solutions and maintain internal data resources, wikis, etc., for all areas of responsibility.


Required Knowledge and Experience:


The ideal candidate will have skill and experience in some or all of the following areas:

    • Experience with *NIX / BSD operating systems – Including system management and application development and support

    • API Programming experience (REST, SOAP, GraphQL)

    • Working experience utilizing python and shell scripting in zero-downtime production environments.

    • Experience in service provider or large enterprise monitoring and surveillance systems (e.g., Solarwinds, Nagios)

    • Working Experience with Saltstack, or other configuration management systems.

    • Automation Framework experience (e.g., Nornir, Ansible, Stackstorm)

    • Experience with workflow and process systems interoperation (e.g., Salesforce, Pagerduty, Wrike, Trello, Slack, MSTeams)

    • Experience with custom data collection, manipulation, and presentation (e.g., RRD/Cacti, Graphite/Grafana)

    • Working understanding of network and systems security fundamentals and practice – NIST Framework

    • Working experience with switch and router configuration and management from the command line (IOS/IOSXR/JunOS)


The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

Source: https://www.peerlessnetwork.com/about-us/careers/dev-ops-engineer
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May 11, 2021
Junior Network Engineer - Chicago Area (required)
Peerless Network - Chicago Area (required)
Essential Functions:
  • Implement custom network solutions for carrier and enterprise customers.
  • Develop and document processes and solutions for internal distribution and cross-team training.
  • Assist with the automation of network-related processes.
  • Act as escalation contact for the Network Operations group.
  • Assist with the Design/Engineering/Planning/Implementation & Maintenance fo the company’s nationwide IP/MPLS Backbone.
  • Assist with the Design/Engineering/Planning/Implementation & Maintenance of the company’s local fiber and access networks in all major U.S. markets.
  • Assist with the Design/Engineering/Planning/Implementation & Maintenance of the company’s local DCS systems in all major U.S. markets.
  • Assist with the Design/Engineering/Planning/Implementation & Maintenance of new sites and all necessary support of new market launches.
Required Knowledge and Experience:

The ideal candidate will have skills and experience in some or all of the following areas: 
  • Experience supporting carrier and enterprise level accounts as a point of technical escalation.
  • Experience supporting carrier and enterprise VoIP and Data services.
  • Hands-on IOS/OSXR/JunOS experience: Switch and router configuration and management from the command line.
  • Carrier-level or large enterprise IPv4, IPv6, MPLS, BGP experience.
  • Working understanding of Network security fundamentals and practice.
  • Ethernet, including recent MEF and IEEE standards
  • Working experience using Python and Shell scripting.
  • Experience in service provider or large enterprise monitoring and surveillance systems (e.g., Solarwinds, Nagios)
  • Working experience with Saltstack or other configuration management systems.
  • Automation Framework experience (e.g., Nornir, Ansible, Stackstorm)
  • Experience with workflow and process systems interoperation (e.g., Salesforce, Pagerduty, Wrike, Trello Slack, MS Teams)
  • Experience with custom data collection, manipulation, and presentation (e.g., RRD/Cacti, Graphite/Grafana)

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

Source: https://www.peerlessnetwork.com/about-us/careers/junior-network-engineer
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May 11, 2021
Manager, Sales Development - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real-time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: 

  • You will be welcomed with a first in class onboarding experience that includes equipment set up, a sweet swag package, and a top-notch training program 
  • You’ll meet your team of SDRs and hold your first 1:1s and team meetings
  • You’ll meet with the Director of Sales Development weekly to review standard operating procedures and become more familiar with our prospecting strategy
  • You’ll become an expert in our key sales systems: Salesforce, LinkedIn Sales Navigator, ZoomInfo, and Dialpad.
  • By the end of your first month, you’ll be stepping into full-time management of your team, and leaning on your fellow managers for any questions

In your first 60 days: 

  • You’ll begin coaching and analyzing your team’s skills, finding where there are gaps and how you can uplevel our ability to source new pipeline
  • You’ll run a weekly team meeting and 1:1s with your SDRs, a biweekly team coaching session, and attend weekly leadership meetings
  • You’ll have met with each of your SDRs specifically to talk about the career path 
  • You have a deep understanding of sales tools, processes, and all reporting dashboards

By 90 days: 

  • You’ll have done a self-assessment of your strength and weaknesses and sat down with the Director to develop an L amp;D plan for yourself, including how to utilize your stipend for continued learning
  • You’ve found your groove with your team, every week feels like a well-oiled machine
  • You’re now involved with the interview process for SDRs and help make hiring decisions for all teams within the org
  • You spend your days empowering your reps and collaborating with sales leadership to identify gaps amp; areas of improvement

Who you are

The people come first for you, and you’re intentional about building an inclusive culture for SDRs past, present, and future. The number one most important thing about your day to day is being there for your reps, and helping them find the path they’ll be most successful in. When presented with a problem, you automatically flip into a solution mindset and teach your reps to do the same. Creativity and innovation are valued, and the thing that makes you and your team members unique is uplifted and nurtured. You’ve never backed down from a challenge, and have a proven track record of perseverance in everything you do. Decisions are made with data in mind, but you never let over analysis get in the way of action and finding a path through the obstacle. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5140728002
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May 11, 2021
Technical Recruiter - Bengaluru
Dialpad - Bengaluru

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

What you will achieve

As a Technical Recruiter, you are responsible for empowering our organization to hire the best talent for building out Dialpad’s Engineering organization in India . You will manage the recruitment process, collaborate with executives, and use cutting edge technology to scale our teams. The right candidate will thrive at getting things done in a fast-moving and exciting environment while keeping our candidates top of mind. Your key responsibilities are:

  • Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
  • Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, and advocate for their needs through bold and empathic recommendations 
  • A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey 
  • Innovate on ways to build a talent pipeline, identify creative sourcing techniques  and recruit in a variety of venues to build balanced and inclusive teams
  • Solve problems and produce solutions by data driven decision
  • Service Engineering and Product Management executives for all talent acquisition needs (ie: Product Engineering, Telephony (Backend), Mobile Engineering, AI Engineering and Product Management using technologies such as C++, python, objective C etc)

In your first 30 days

  • Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
  • Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
  • Leverage internal and external data to craft and steer recruitment decisions and strategies 

In your first 60 days: 

  • Work closely with hiring teams to create an exceptional candidate interview process and experience
  • Build balanced and inclusive teams

Who you are

  • Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
  • A strategic mindset to identify, evaluate and support candidates through the recruiting process
  • Ability to be resourceful with minimal guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
  • Experience partnering with and influencing senior hiring managers and executives throughout the recruiting cycle
  • Expert knowledge in direct sourcing, hiring passive candidates from direct competitors, and effective interviewing techniques
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy
  • 4+ years recruiting experience, in the areas of technology and software, in a high-growth start-up environment 
  • Experience closing candidates and negotiating complex compensation packages

Tools and Platforms: Greenhouse, Linkedin, Gem, G-Suite

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5255121002
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May 11, 2021
Werkstudent*in Business Development (w/m/d) - Berlin
virtualQ - Berlin




- in Berlin -

Du übernimmst von Anfang an verantwortungsvolle Aufgaben und bist vollwertiges Mitglied unseres sympathischen, internationalen Teams! Du unterstützt unsere Gründer im Tagesgeschäft bei sämtlichen Business Development-relevanten Themen und gewinnst wertvolle Einblicke in das Daily Business eines Startups. 

Von den Besten lernen!

Als Student*in steht dir von Tag 1 an einer unserer erfahrenen Gründer als persönlicher Betreuer zur Seite, der dich nicht nur fachlich sondern auch persönlich fördert und fordert.

Learning on the Job!

Den Input des Gründerteams testest du natürlich direkt im Business Umfeld - mit viel Freiraum zum Entfalten und einem unterstützenden, erfahrenen Team im Hintergrund, das dir den Rücken stärkt



WER SUCHT HIER?

Der
virtuelle Voice Assistent
von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als
Multi-Channel-Sprach-Assistent
beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen
intelligente Algorithmen
die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser
Enterprise Lösung
begeistert virtualQ nicht nur Anrufer, sondern auch namhafte Unternehmen wie
Gothaer
,
Capita
und die
Österreichische Bundesbahn
. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Kurz gesagt, Du wirst
Teil eines tollen Unternehmens
mit innovativen Produkten,
zu dessen Erfolg du aktiv beitragen kannst!



MIT DIESEN AUFGABEN WIRST DU ZUM BUSINESS DEVELOPMENT EXPERTEN

  • Du arbeitest Hand in Hand mit unseren Gründern und übernimmst anspruchsvolle Aufgaben im Bereich Business Development
  • Du erstellst Auswertungen mit Excel, analysierst unsere KPIs, generierst spannende Business Insights und leitest Handlungsempfehlungen ab, die du deinen Kollegen aus Marketing, Sales und Projektmanagement zur Verfügung stellst
  • Du wirkst an der Erstellung und Umsetzung vonProduktmarketing Konzepten mit, durch die unser Produkt überzeugend und gut verständlich in unterschiedlichen medialen Formaten visualisiert wird
  • Du unterstützt unser Sales, Marketing und Customer Success Team mit deinem betriebswirtschaftlichen Know-how, begleitest Kundenprojekte und erstellst unter anderem Vertriebsunterlagen, die Kunden vom Hocker hauen




MIT DIESEN SKILLS BIST DU UNSER*E TOP-KANDIDAT*IN

  • Du absolvierst ein Studium im Bereich BWL/Management, Wirtschaftsinformatik, Wirtschaftsingenieurwesen oder vergleichbar
  • Du bist zahlenaffin und fit im Umgang mit den Microsoft Office Anwendungen
  • Du bist ein Kumpeltyp, kannst auch mal über dich selber lachen und hast Lust auf Startup-Luft
  • Idealerweise hast du schon erste Praxiserfahrungen als Praktikant*in oder Werkstudent*in oder im Rahmen studentischer Projekte gesammelt
  • Du willst über den Tellerrand schauen und einen breiten, Business bezogenen Überblick bekommen
  • Du kommunizierst sicher auf deutsch und englisch und hast Lust auf die Arbeit in einem international aufgestellten Team




DARAUF DARFST DU DICH FREUEN


  • Ein Team zum Verlieben ♡ - schau auf unserem Instagram Account

    @virtualQapp

    vorbei und mach dir selbst ein Bild!

  • Tolle Entwicklungsperspektiven in einem dynamischen Tech-Startup

  • Eine steile Lernkurve sowie verantwortungsvolle Aufgaben

  • Co-Working und frisch gebrauter Kaffee von unserer Community Barista – unser modernes, zentral gelegenes Büro in Berlin Kreuzberg, direkt um die Ecke vom Moritzplatz, bietet alles was das Herz begehrt

  • Work hard, play hard - unsere Erfolge und unseren Teamspirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten

  • Happy Hour und After Work get-together – unsere regelmäßigen Team Aktivitäten sind legendär




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Deine Ansprechpartnerin: Marie

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/



 

Source: https://virtualq.softgarden.io//job/10199385/Werkstudent-in-Business-Development-w-m-d-?jobDbPVId=27400845&l=de
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May 11, 2021
VoIP Engineer - Remote - Chicago
Telnyx - Chicago


The Company

 

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

 

The Role

 

As a VoIP Engineer you understand how the Telnyx Telephony Engine works as whole, while also being able to identify each underlying service and its purpose. You use this knowledge plus your experience working with VoIP technologies to design new features and guide software developers on their implementation. You assist other teams by triaging escalated issues and then working with all the involved parties until they are resolved. You are the subject matter expert for all topics that are telephony related, and when you don't know the answer you will know who to ask.

You work with users around the globe, where you help by solving their communications challenges.
You’ll also get to work with other engineers to build delightful features that span various parts of the system, as well as our business, sales, and operations teams to understand and solve our users’ pain points.

 

We’re looking for people with a strong background in VoIP technologies and interest in building successful products or systems; you’re comfortable in dealing with lots of moving pieces; you have exquisite attention to detail; and you’re comfortable learning new technologies and systems.

In This Role You Will:
  • Understand how all Telephony services work and how they are integrated to the platform.
  • Operate, maintain, expand and support SIP proxies based on Kamailio or OpenSIPS applications.
  • Handle level 3 troubleshooting escalations and triaging.
  • Analyze telephony traffic patterns and identify issues and anomalies.
  • React to critical alerts in order to rapidly return to a full-service state.
  • Troubleshoot and resolve voice and network protocol communication issues.
  • Interface with partner organizations for interconnections and expansions.
  • Design, build, test, deploy and maintain monitoring, alerting, QA and logging tools for Telephony applications.
  • Coordinate system maintenance and deployment events.

 

You May Be A Fit For This Role If You Have:

  • A degree in Computer Science, Information Technology, Telecommunications or similar.
  • Strong understanding of IP telephony (VoIP), TCP/IP Networks and related protocols (SIP, RTP, RTCP, ISUP, TLS, STUN, TURN, WebRTC).
  • Experience with Open Source VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH, RTPEngine, Asterisk and open source tools such as Wireshark, sngrep and Homer.
  • Experience with Linux, Open Source tools and shell scripting.
  • Experience with containers and automation/orchestration tools such as Docker, Ansible, Jenkins, Kubernetes.
  • Familiarity with programming in Python, Elixir or Go are a plus.

 

What It Is Like To Work At Telnyx: 


Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

 

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunnelling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. 

Source: https://boards.greenhouse.io/telnyx54/jobs/4159793003
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May 11, 2021
Hiring For .Net Developer(Need 15 Days notice period Only) - Noida
Provana - Noida


Dear Folks,

 

we are hiring for Software Engineer(.Net).

 

Requirement:

Experience: 3.5 to 4 Yrs

Solid understating of Object-oriented programming (OOPs)

Familiar with Design patterns

Sound hands on experience with

ASP.NET, MVC 5+, C#, SQL,

HTML, Java Script, CSS, JQuery, AJAX, LINQ

Experience with Web API, Web Services, Entity Framework, ADO.net, SQL Server

Working Experience with source controls Git, TFS.

Familiar with Azure Web Apps.

Good to have knowledge on Azure DevOps .

Good communication skills.

 

 

 

 

 

 

 

 

 



Key Skills

OOPS.NetEntity FrameworkAzure Devops


Education-

UG:Any Graduate in Any Specialization

PG:Any Postgraduate in Any Specialization

Doctorate:Any Doctorate in Any Specialization


Source: http://careers.provana.com/job-listings-hiring-for-net-developer-need-15-days-notice-period-only-provana-india-private-limited-noida-3-to-5-years-110521001160

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May 11, 2021
Global Stock Administrator - San Francisco
Dialpad - San Francisco

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

We’re looking for an experienced, hands-on professional to own the end-to-end administration of Dialpad’s equity plans. You will partner closely with Legal, People Operations, and Payroll to support the administration of our global equity platform and help drive efficiency and process. You have a passion for excellent customer service to all equity participants and enjoy managing communication and assisting participants in education and training regarding Dialpad’s plans.


In your first 30 days: 

  • Administer equity plans (US and International), including processing stock option, ESPP and restricted stock unit grants, exercises and releases, modifications, cancellations, and terminations
  • Reconcile monthly equity activity, including shares outstanding and share reserves among company records, and third-party vendors
  • Assist in development and maintenance of policies and procedures related to stock administration, and ensure compliance with internal controls

In your first 60 days: 

  • Prepare grant files for all new equity grants
  • Create and implement process improvements and support automation initiatives between equity and HR systems
  • Assist and support stock plan financial reporting activities for audit and external reporting

By 90 days: 

  • Develop, maintain, and deliver educational materials and customized resources for participants
  • Ensure and maintain SOX Compliance; work with internal and external teams to ensure successful audits
  • Ensure compliance with federal, state, and foreign regulations along with securities laws


Who you are

You’re a builder, who doesn’t walk away from a challenge. This is a new position and we are looking for a seasoned Global Senior Stock Administrator who has a deep understanding of accounting standards as they relate to equity compensation. You have at least 5 years of experience working for late stage private companies and public companies. Having a CEP or equivalent experience is preferred, along with a strong background in U.S. federal and state taxation relating to equity compensation, and general knowledge of global taxation. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5248176002
View More Show Me The Details
May 11, 2021
Software Engineer - Search \u0026 Analytics - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

In your first 30 days: 

  • Get to know the cross-functional team of engineers, product managers, designers and QA engineers that you will be working closely with
  • Set up your dev environment
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable with the development process and tools. Starter projects are a good way to gain a wide breadth of exposure to different parts of the code base and to collaborate with engineers who are domain experts in different areas
  • Learn the common workflows, goals, and pain points of our users

In your first few months:

  • Work on features either solo or in groups of 2-3 engineers based on feature size
  • Take end to end ownership of a feature. This includes:
    • Working with the product manager to fully understand the users workflows and the underlying user need or business problem a feature is aiming to solve. 
    • Working with the design team to finalize a user experience that is intuitive and accessible.
    • Identify any dependencies with other engineering teams and engage appropriate stakeholders in the feature planning and design
    • Consider performance, debuggability, extensibility, user documentation, feature usage monitoring and test coverage when designing and implementing features
    • Break down features into smaller deliverables. Track and communicate project status and progress with all project stakeholders

Ongoing: 

  • Find your niche - what kind of impact do you want to have in the team? Do you want to have deep technical knowledge and expertise within a particular area? Do you prefer to cultivate a broad knowledge base and rotate between many different areas within the team? Is your passion working with people to grow the technical skills, development processes, productivity and engagement of the whole team?
  • Continue to learn, build on your existing skills, broaden your areas of expertise by taking on projects that stretch your skills
  • Identify team-wide challenges, risks, technical debt areas and find ways forward through them
  • Contribute to long term technical vision - how can we architect our code, data stores and data pipelines to meet the feature and performance goals of the future?
  • Advocate for new ideas, technologies, processes to improve team productivity and engagement

Who you are

Your previous experience can be in either frontend, backend or full-stack development. You enrich the team through your engineering experience. You are excited to learn. You are ready to pitch in wherever there is a need. You proactively seek to grow your own skills and share your knowledge with the team. You are focused on the user’s experience. You dig deep to understand the use case and broader context for a feature to ensure the design and implementation of the feature properly addresses the problem at hand. You value code quality. You’re the type of person who is really proud when you build a well designed, well tested, long term solution. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5251109002
View More Show Me The Details
May 11, 2021
Senior Growth Optimization Manager -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. 

Responsibilities

  • Identify opportunities based on site analytics, reports, user behavior research, experience and digital best practices.
  • Develop and execute strategy to create new website content and dramatically improve conversion rates across the whole user journey from reaching the website to activating.
  • Create a site testing plan, based on data-driven hypotheses, and implement tests to measure impact on site performance and conversion.
  • Measure weekly and monthly funnel fluctuations, conversion rates, visitor trends, etc., develop a set of standardized dashboards and reports for measuring the overall health of the trial funnel.
  • Partner with key stakeholders including Marketing, Product and UX to execute our web strategy. Manage and work with our agencies and hire new ones if needed, implement and manage tools and technologies to accelerate growth.
  • Educate the greater marketing team on performance marketing to drive focus in all areas on conversion optimization

What you will achieve

  • Lead the A/B testing and optimization of web properties including top of funnel landing pages through signup flow checkout interaction
  • Manage all conversion projects and prepare regular reports on progress, findings, and new ideas
  • Drive measurable increase in conversion rates and revenue

In your first 30 days:

  • You will immerse yourself in our culture and teams to get an understanding of how we work remotely and across time zones
  • You will work closely with our demand gen, seo, web engineering, and design teams to understand existing KPIs
  • Become proficient in our analytics sources and testing tools
  • By the end of the first month you will be prepared to help create the go-forward testing strategy and plans for conversion rate optimization across our marketing properties (main website, landing pages, etc)

In your first 60 days:

  • Formulate a testing strategy for ongoing hypothesis generation, testing, and reporting on results
  • Build out a project tracking and reporting system to keep testing progress organized and progressing
  • Set up recurring collaboration across the appropriate teams and stakeholders to stay aligned on testing projects

By 90 days:

  • Become our go-to expert for A/B testing and reporting
  • Closely aligned with all web deployments to ensure we are conversion focused out the gate
  • Provide ongoing updates of test results and conversion metrics, including monthly and quarterly analysis on progress
  • Recommend changes to processes and technology to improve velocity of testing

Who you are

  • Excited by the intersection of data and marketing to improve funnel and business metrics
  • Passionate about testing hypotheses and letting data drive your decision making
  • Bold when taking calculated risks and willing to get in the weeds and do the work
  • Detail oriented and curious
  • Comfortable working with website content management systems to make changes to copy and images
  • Value clear communication and able to build and maintain cross-functional relationships with stakeholders and teams around the company

Benefits:

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

 

 



Source: https://boards.greenhouse.io/dialpad/jobs/5018401002
View More Show Me The Details
May 10, 2021
Senior Web Developer -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. 

What you will achieve

In your first 30 days: 

  • As Dialpad’s newest web developer you’ll have made a direct impact on our web presence with your first set of updates, changes and enhancements
  • This all starts with your onboarding, learning the tools we use, setting up your environment and getting familiar with the code base
  • You will also spend time becoming familiar with our UberConference website, help centers, landing pages, international sites and personalizations 
  • You’ll create new landing pages for campaigns, A/B testing these pages and optimizing for improved conversion rates

In your first 60 days: 

  • You’ll have started the process of working with other stakeholders in the organization, including our design team, content creators and product managers
  • Regularly taking on tasks ranging from front end visual enhancements to building our new pages and sections of the website 
  • You will review other team members work; visually reviewing pages to make sure they align with the design to pixel perfection; performing browser compatibility tests and doing code reviews 
  • You will play a part in maintaining our web properties including performing regular maintenance, applying updates and fixes
  • You will deliver exceptional customer service by resolving urgent requests and responding to requests for help

By 90 days: 

  • You’ll have become fully immersed in the different Dialpad web properties and are able to address questions, make fixes or tackle new projects as they arise
  • At this point you will have had an opportunity to take ownership of projects, bring prototypes, content and designs to life with well crafted and well tested web pages 
  • Estimate timelines, develop plans and make recommendations on new projects 
  • You will be experienced with and regularly involved in deploying website updates
  • You will start developing a firm understanding of building well optimized web pages, working closely with our SEO team to insure well structured pages, optimizing images, adding analytics tracking, focusing on quick load times and website usability

Who you are

You’re a Senior Web Developer who will help us design and develop the next generation of features for the Dialpad website. You have an excellent analytical and technical aptitude with proven ability to solve complex problems. You have specialized or advanced expertise and are up on the latest web trends and technologies. Additionally, you’ve worked on large projects with multiple cross functional teams where you regularly contribute ideas to meet business objectives. You will play a critical part in defining and building our website, while working closely with a team of designers, product managers and other engineers.  

Necessary skills to be successful in this role include a minimum of 5+ years professional web development experience.  Expert use of Front End UI using JavaScript, JQuery, HTML5, CSS 3.0, LESS/SCSS. Experience with server side development and templating using TWIG, PHP, Python or similar language. Strong grasp and experience with responsive web design and Bootstrap.  Experience with cross-browser and cross-platform (Desktop, Mobile, etc.) development and testing.  Experience optimizing front-end code for peak performance using speed and optimization testing tools (Pagespeed Insights, Lighthouse, Webpagetest, etc).  Solid familiarity with modern front-end build pipelines and tools.  Ability to understand business requirements and translate them into technical requirements. Previous experience with Version control with Git.

Join us, and have a huge direct impact on the quality of Dialpad’s growing products and services from day one!

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 





Source: https://boards.greenhouse.io/dialpad/jobs/5252992002
View More Show Me The Details
May 10, 2021
Software Engineer, Contact Center -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The Product Engineering, Contact Center team builds features of our cloud native contact center to give our SMB and enterprise customers the best and easiest experience for their customers. This full stack development team builds workflow features that enable contact center managers to configure functions in a way that is just right for their team, and provides key functionalities ranging from call dispositions, scorecards, coaching, task assignment, CSAT, screen capture, and more. The Contact Center team also works closely with other Product Engineering teams such as Analytics, Integrations, Billing, Call Features, and Voice Intelligence to ensure great end-to-end user experience.

What you will achieve

In your first 30 days:

  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team
  • Complete the engineering onboarding program, including training videos and documentation
  • Begin to get ramped up through hands-on starter projects such as building tooling, bugfixing, and developing a small feature in Talk, Contact Center, or Platform as part of gaining exposure to the work and members of other teams 
  • Learning
    • Paired with a mentor to learn and ask questions
    • Participate in standups to get to know your team and what they are working on

In your first 60 days:

  • Start implementing medium Contact Center features
  • Receive mentorship and code reviews from your peers who love to work together, talk through projects, and help each other overcome roadblocks.

By 90 days:

  • Develop a deeper understanding of Contact Center concepts and the codebase
  • Build features and gain more exposure to increasingly complex projects
  • Work across team boundaries to actively to our shared component library used by all product engineers
  • Contribute input on what the focus should be for upcoming stability/tech debt work
  • Help mentor more engineers!

Who you are

As an experienced full stack engineer, you will own significant user-facing features that directly drive the experience of Dialpad’s contact centre manager and agent users. Whether you bring a background of frontend, backend, or other engineering experience, you are a champion for customer experience and are driven to build features that are easy to use, maintain, and make our customers’ lives easier. 

As part of the Contact Center team, you will have the opportunity to innovate with engineers, designers, and product managers on new features that continue to set us apart from legacy on-prem contact centers. You are also glad to provide input to make the development process better for the team and entire engineering organization.

What we’re looking for

  • Demonstrated professional web application development experience: designing, building, launching, and maintaining
  • Experience with frontend and/or backend development using languages such as with JavaScript, Node.js, Python, Java, C#, Ruby, etc. 
  • Experience working cross-functionally with partners from product and design
  • Mindset of continuous learning, eager to solve problems and adapt in a dynamic space

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend 

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5255347002
View More Show Me The Details
May 10, 2021
Software Engineer, Search \u0026 Analytics -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

In your first 30 days: 

  • Get to know the cross-functional team of engineers, product managers, designers and QA engineers that you will be working closely with
  • Set up your dev environment
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable with the development process and tools. Starter projects are a good way to gain a wide breadth of exposure to different parts of the code base and to collaborate with engineers who are domain experts in different areas
  • Learn the common workflows, goals, and pain points of our users

In your first few months:

  • Work on features either solo or in groups of 2-3 engineers based on feature size
  • Take end to end ownership of a feature. This includes:
    • Working with the product manager to fully understand the users workflows and the underlying user need or business problem a feature is aiming to solve. 
    • Working with the design team to finalize a user experience that is intuitive and accessible.
    • Identify any dependencies with other engineering teams and engage appropriate stakeholders in the feature planning and design
    • Consider performance, debuggability, extensibility, user documentation, feature usage monitoring and test coverage when designing and implementing features
    • Break down features into smaller deliverables. Track and communicate project status and progress with all project stakeholders

Ongoing: 

  • Find your niche - what kind of impact do you want to have in the team? Do you want to have deep technical knowledge and expertise within a particular area? Do you prefer to cultivate a broad knowledge base and rotate between many different areas within the team? Is your passion working with people to grow the technical skills, development processes, productivity and engagement of the whole team?
  • Continue to learn, build on your existing skills, broaden your areas of expertise by taking on projects that stretch your skills
  • Identify team-wide challenges, risks, technical debt areas and find ways forward through them
  • Contribute to long term technical vision - how can we architect our code, data stores and data pipelines to meet the feature and performance goals of the future?
  • Advocate for new ideas, technologies, processes to improve team productivity and engagement

Who you are

Your previous experience can be in either frontend, backend or full-stack development. You enrich the team through your engineering experience. You are excited to learn. You are ready to pitch in wherever there is a need. You proactively seek to grow your own skills and share your knowledge with the team. You are focused on the user’s experience. You dig deep to understand the use case and broader context for a feature to ensure the design and implementation of the feature properly addresses the problem at hand. You value code quality. You’re the type of person who is really proud when you build a well designed, well tested, long term solution. 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5154879002
View More Show Me The Details
May 10, 2021
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