Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Ikhwal Sidiq
Assistant Manager Trade and Remittance Services
408
MEMBER
Richard Roberts
Adviser and Consultant
18
EXECUTIVE MEMBER
Selin İcer
Quality - Training & Academy Director
29
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13
Welcome to the Job Center!
Job Search:

Opportunities in the Contact Center Industry

Employers
Create a New Job Posting

Showing 121 to 150 of 3077 Postings

Country:
Filter By:
Senior Manager of Enterprise Marketing \u0026 ABM - San Ramon
Dialpad - San Ramon

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

As the Senior Manager of Enterprise Marketing amp; ABM at Dialpad, you play a critical role in fueling growth and securing the loyalty of high-value clients through personalized and impactful marketing campaigns. This position requires a strategic mindset, informed by data-driven insights, and a knack for nurturing relationships both within the organization and with key accounts. Your focus will be on forging deep connections that truly resonate with our target audiences. Ideal for a visionary leader, this role calls for someone capable of guiding Dialpad's marketing and upmarket strategies with an innovative approach, aimed at strengthening customer ties and driving the company's expansion in a competitive environment.

What you’ll do

  • Primary Liaison for Upmarket Sales Collaborations: Act as the central point of contact for upmarket sales team collaborations, forging strong cross-functional ties from VP-level executives to sales representatives to align goals and strategies.
  • Strategic Account Identification and Prioritization: Collaborate closely with the sales team to identify and prioritize target accounts for ABM initiatives, devising and implementing tailored campaigns to effectively engage and secure these key accounts.
  • Ownership of Marketing Strategies and Campaigns: Assume full responsibility for the strategic planning, execution, and outcomes of marketing programs, employing personalized approaches for different account levels—from one-to-one engagements to broader audience strategies.
  • Cross-Departmental Engagement for Enhanced Account Penetration: Partner with various departments within and beyond the marketing division, including events, customer marketing, Employee Brand Experience (EBX), and partnerships, to deepen engagement and market penetration within top-tier accounts.
  • Event Strategy and Execution: Lead the strategy, planning, and execution of targeted events for key accounts, such as industry conferences, webinars, and custom events, ensuring these initiatives drive engagement, strengthen relationships, and accelerate the sales cycle.
  • Performance Measurement and Insights Generation: Conduct in-depth analysis and evaluation of marketing programs, including event outcomes, to provide actionable insights and lessons learned, continuously refining and enhancing strategic approaches.
  • Market Presence and Brand Elevation: Utilize a broad range of strategies and tactics to expand the organization's market presence and elevate its brand among upmarket audiences, contributing to the broader team's goals.

Skills you’ll bring

  • Experience: 5-7 years in B2B marketing with a proven track record in growth and retention strategies.
  • Executive Presence: Exceptional ability to influence and communicate at all organizational levels.
  • Strategic Expertise: Strong strategic planning and execution skills, particularly in ABM and cross-functional collaboration.
  • Content Mastery: Skilled in creating impactful content for high-value accounts.
  • Data-Driven: Proficient in using analytics to drive marketing decisions and measure effectiveness.
  • Market Insight: Ability to conduct insightful market research to guide strategic direction.
  • Customer Engagement: Deep understanding of enhancing customer experience through targeted marketing efforts.
  • Tech Savvy: Experienced with marketing automation and CRM tools to optimize marketing efforts.
  • Budget Efficiency: Capable of managing budgets to maximize impact and ROI.
  • Leadership: Proven leadership in mentoring teams and fostering innovation.
  • Compliance and Consistency: Knowledge of industry regulations with a commitment to brand integrity.
  • Education: Bachelor’s degree in a relevant field; MBA or master’s degree preferred.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Culture

We’ve been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$131,250 mdash;$162,250 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7080705002
View More Show Me The Details
Feb 16, 2024
Applied Scientist - Vancouver
Dialpad - Vancouver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Our NLP team at Dialpad is a diverse and vibrant group of scientists who come from varied fields such as linguistics, computational linguistics, machine learning, computer science, material science, biology, and quantum physics. We prioritize innovation and creativity in our pursuit to push the boundaries of Natural Language Processing and Artificial Intelligence.

We deliver natural language understanding (NLU) features for transcribed speech and typed inputs. The major focus of the team currently is enhancing DialpadGPT, our in-house LLM specifically designed for the domain of business communication and delivering features that use DialpadGPT. Beyond the technical skills, we're a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems.

Together, our goal is to revolutionize business communications, making it more efficient, accurate, and accessible through the power of ASR, NLP and machine learning. Using a variety of tools and technologies we're driven to continuously improve and refine our products, delivering top-tier solutions to our customers. 

Your role

As an Applied Scientist at Dialpad, you'll be an integral part of our NLP team, working on our in-house LLM, DialpadGPT. You'll be involved in all stages of model development, from conceptualization to deployment, focusing on enhancing language understanding in business communications. Collaboration will be key as you work alongside our engineering, design, and product teams to build ground-breaking applications.

If you're passionate about language, AI, and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us.

This position reports to the Manager of the NLP team and has the opportunity to be based in our Vancouver Office.

What you’ll do

  • Develop, implement, and refine state-of-the-art Natural Language Processing and Machine Learning algorithms for Dialpad's products.
  • Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts.
  • Collaborate with cross-functional teams, including engineering, product, and design, to effectively deploy and scale models and algorithms in production.
  • Contribute to the development of DialpadGPT ensuring high accuracy, cost-effectiveness, and optimal performance in serving at scale.
  • Submit papers to top-tier academic conferences and journals and contribute to the broader scientific community by reviewing submissions.
  • Capitalize on your interest in languages to extend our coverage to other languages - Spanish, French, Japanese etc. and to optimize models for other varieties of English.

Skills you’ll bring

  • Master’s or PhD degree in Linguistics, Computational Linguistics, Computer Science, Machine Learning, or related fields.
  • Demonstrated experience with machine learning, Python, Pytorch and other relevant tools and technologies.
  • A broad understanding of current LLM model architectures and techniques for tuning and optimizing LLMs.
  • Strong problem solving and analytical abilities, with the capacity to handle complex technical and analytical problems.
  • Excellent communication and collaboration skills to effectively work in a multi-disciplinary team.
  • Familiarity with version control tools like Git for collaborative projects.
  • If you speak or read other natural languages that would be an added bonus.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.

British Columbia, Canada Salary Range
$138,000 mdash;$170,333 CAD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7119959002
View More Show Me The Details
Feb 12, 2024
Senior Product Designer -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Design at Dialpad is at the forefront of creating intuitive, innovative, and beautiful products that transform the way the world works together. We strive to design high-quality end-to-end experiences while maintaining an inclusive and collaborative culture. To us, attitude, and will, are as important as hard design skills.

Your role

A Senior Product Designer at Dialpad cares deeply about their craft and is always evolving their approach. They are comfortable collaborating with cross-disciplinary teams and championing user needs and behaviors. They have an eye for effective design and are committed to creating elegantly simple user experiences.

This position reports to our Senior Product Design Manager and has the opportunity to be based in our Buenos Aires, Argentina office. 

** All applications must have a portfolio attached or URL provided to be considered **

What you’ll do

  • Foster a culture of innovation and design
    Be a thought leader within Design and the broader organization.  Facilitate workshops, craft experimentation plans, and incorporate domain expertise from multiple teams to create cohesive and thoughtful cross-product, cross-platform features.
  • Shape Dialpad through the eyes of our customers
    Conduct user research and competitive benchmarking, leveraging findings to define mental models which determine where we can strengthen our offering to solve real customer pain. 
  • Create end-to-end experiences
    Translate customer needs via research insights into end-to-end solutions that form differentiated new products and features, then designing workflows and detailed interactions to realize them.
  • Design for delight and quality
    Sketch, prototype and test ideas to quickly assess their viability and then sweat the details on interaction design, visual design and micro-interactions. Contribute to our Design System “Dialtone”.

Skills you’ll bring

  • A strong design practitioner and team member with 5+ years of experience designing digital experiences.
  • Ability to work through the entire product development process, from discovery to solution generation - wireframes to detailed UI - visual design to final launch. Bonus if you have experience implementing designs in HTML, CSS, and JS.
  • Be able to deliver design strategy, user research, information architecture, workflow creation, wireframes and interaction design, visual design, prototypes, and micro-interactions)
  • Strong communication skills; both in Spanish and English.  You will need to be able to present design work and rationale to senior leadership and executives; and be able to iterate quickly through projects and regularly communicate progress.
  • Experience designing digital products and systems—not just websites. You have helped ship products.
  • Experience with all facets of designing user experience: Design strategy, user research, information architecture, workflow creation, wireframes and interaction design, visual design, prototypes, and micro-interactions)
  • Experience creating clickable prototypes
  • Excellent self-starter that can build trust and collaborate effectively with product managers, engineers, and designers

Bonus skills you may have

  • Strong visual design skills and ability to work cohesively with other designs to deliver a cohesive, polished product.
  • Passion for finding and solving customer pain points and making a superbly delightful, cohesive experience and a gravitation towards complex problems.
  • Build consensus and balance priorities while dealing with ambiguity.

We know that applying for a new role takes a lot of work and we truly value your time. We look forward to reading your application. If you’re interested in helping us continue to evolve and disrupt the Communication space, please send us some samples of your work with your portfolio. We are looking for samples that clearly outline the problems you were tackling in your design work. It should explain the process you applied when tackling challenges, rather than focusing on just visuals and landing pages. Your work should be well-structured and clear. Your experience should ideally focus on designing software products.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7122564002
View More Show Me The Details
Feb 9, 2024
TEMS Associate (Remote) -
Velocity -


Velocity is currently seeking a TEMS Associate to work with our customers telephone carriers. The position primary job function is to work in general clerical accounting, utilizing Microsoft Office, and proprietary software for all activities. This position also provides assistance to the accounting department by performing various accounting related tasks. This role helps provide an audit of customers carriers, service details and fees to identify opportunities to save money. 

 

This position can be worked fully remote.  Hours are Monday-Friday 9am-5:30pm. 

 

Must be able to train onsite at our Holland, OH office location. 

 

Principal Duties and Responsibilities:


  • Provide general administrative and clerical support within Telephone Expense Management Department.

  • Monitoring of numerous reports in proprietary software

  • Submission of inter-office tickets

  • Data entry and filing of invoices

  • Perform other duties as assigned


This job is a good fit for you if:


  • You have Microsoft Office and QuickBooks experience

  • Can  learn our proprietary software system

  • Have a high attention to detail and accuracy

  • Have general knowledge of basic accounting principles, practices, standards, laws and regulations

  • Like to work as part of a team

  • You are persistent, personable and professional


Qualifications, Experience and Education:


  • Minimum High School Diploma, Accounting Degree preferred

  • Minimum of 1 years of experience in accounting or office setting


Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78839f8d85a49f018d8f322c88713d&source=&lang=en

View More Show Me The Details
Feb 9, 2024
Senior Pricing Analyst - San Francisco
Dialpad - San Francisco

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product.  This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, Support to constantly improve the quality and disruptive innovation of our products. 

About the role

As a Senior Pricing Analyst, you’ll play a crucial role by influencing and optimizing our pricing strategy and the pricing implementation for Dialpad’s entire portfolio of products. Additionally, you will lead cross-functional projects, troubleshoot pricing inconsistencies, and identify opportunities for operational improvement.

What You'll Do

  • Working closely with Product, Sales, and Finance, determine pricing for new SKUs through the PRD and as a key element of the product launch process.
  • Create and manage systems and processes that enable analytics of list, discounting, and “street” pricing trends, incl the expected mix of direct and channel (sell-with and sell-through) sales.
  • Determine pricing in the company’s sell currencies, incl policy for how these international prices are adjusted for local market dynamics and foreign exchange fluctuations.
  • Study potential price elasticity, incl cross-price elasticity within the company’s product portfolio and vs. the company’s competitors.
  • Perform periodic deep analysis of competitive pricing and determine how to best optimize the company’s pricing programs to maximize street price and gross margin for Dialpad.
  • Be an entrepreneur, teaching the company best-in-class pricing practices.
  • Develop strategies and agreement constructs that help us address customers’ unique requirements and win agreements at the right price and at scale.
  • Draw insights from data and design then test new pricing  strategies
  • Drive execution by launching and leading cross-functional initiatives and projects
  • Ensure our pricing models maximize customer value and optimize revenue
  • Conduct market research on competitors in similar and adjacent markets
  • Identify opportunities to improve current process and infrastructure
  • Work with various cross-functional teams to assess, define, optimize and scale pricing opportunities for different markets
  • Assist in new product formation and new markets exploration
  • Conduct ad-hoc data analyses
  • Implement successful pricing models and strategies using a deep understanding of customer and market dynamics

What We Look For

  • 6+ years of experience as a pricing analyst at a cloud software company.Experience at a fast-growth, emerging cloud software company where you were responsible for creating and maintaining pricing optimization programs.
  • Experience at a large, public cloud software company.
  • A proactive influencer who can seek out new opportunities, drive projects, navigate ambiguity and develop creative solutions with minimal guidance
  • Ability to collaborate and influence across different teams in the organization
  • Bachelor of Science, Bachelor of Administration, or equivalent

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$129,250 mdash;$159,583 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7165834002
View More Show Me The Details
Feb 9, 2024
Sales Engineer -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Sales Engineers will contribute to our SMB Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high touch proof of concepts.  In this role, our Sales Engineer will help businesses solve complex communications problems felt by everyone around the world.

Dialpad’s SE team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success and Support, as well as, all levels of management on customer accounts.

Your role

As a Sales Engineer you’ll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements.  You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers. 

This position reports to our Sales Engineering Manager for Small Business with preferred working hours set as US core hours 8am - 5pm Central Time Zone. 

What you’ll do 

  • Perform product demonstrations in English and Spanish
  • Deliver high touch proof of concepts
  • Learn the many technical tools the Sales Engineering team uses to test network environments
  • Complete a Sales Engineering Demo Certification
  • Partner with the SMB Sales team throughout the entire sales process

Skills you’ll bring

  • 2-3 years customer-facing experience working as either as Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant or similar roles
  • A technical curiosity and an excitement about delivering a technology solution that makes work better.
  • Dabbles in scripting languages such as Javascript and Python.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7109732002
View More Show Me The Details
Feb 8, 2024
Senior Software Developer in Test -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

The Telephony Platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products.  On the Telephony Quality team, you play an essential role in testing the complex systems that support our products.  We work cross-functionally and across projects, collaborating closely with developers and product managers to positively impact the quality and performance of the platform. 

Your role

Dialpad’s Software Developer In Test is a skilled developer adept at building scalable test frameworks. A passionate quality leader with excellent written and verbal communication skills, capable of guiding a team to the automation paradise. You will be building and maintaining system-level testing frameworks, including but not limited to API, Load, and functional product testing.  You will lead design decisions and work closely with other senior developers.

This position reports to our Quality Engineering Manager in the USA and has the opportunity to be based in our Argentina Office.

What you’ll do

  • Design and develop flexible test frameworks to increase developer confidence.
  • Lots of test cases and client/service simulation development in Python.
  • Independently analyzing and troubleshooting advanced Python code and microservices.
  • Develop and implement reporting that will contribute to the rapid resolution of failures.
  • Develop and execute load testing against a variety of systems.
  • Participate in software design discussions, reviews, and test strategy sessions.
  • Develop and execute a comprehensive test strategy.
  • Publish and communicate test results and progress.
  • Mentor other engineers and your knowledge of automation and testing best practices.
  • Advocate for doing the right thing even if it’s difficult.

Skills you’ll bring

  • Strong programming experience in any top language, such as Python or Java
  • Strong experience designing and building scalable automation frameworks.
  • Highly organized with excellent written and verbal communication skills. Comfortable communicating cross-functionally and across management levels.
  • Direct experience applying testing methodologies, including regression, integration, load and performance testing.
  • Extensive knowledge of cloud technologies, including the testing of REST services.
  • Strong people skills as you'll work with other teams in different geographies.
  • Relevant experience working with RTP or SIP services is ideal.
  • Familiarity with Google Cloud Platform (GCP) and Virtual Servers
  • Hands-on expertise on various VoIP amp; TDM based testing tools like SIPp, Navtel, and Spectra2 is helpful.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7061959002
View More Show Me The Details
Feb 8, 2024
People Experience Intern - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the DEI amp; People Experience teams

DEI at Dialpad is in its renaissance period, building a new foundation of strategy and programs for the company. The DEI Community Manager is embedded within the People Experience team to build strong relationships and make a company-wide impact. Dialpad’s DEI efforts are focused on learning amp; development, diverse recruitment and engagement of employees through community building. 

Your role

Dialpad is seeking a Diversity, Equity, and Inclusion (DEI) Intern this summer to work with our DEI and People Experience (HR) teams. This is an exciting opportunity to see inside a late stage tech startup and get exposure to the field of DEI, which collaborates with and impacts all areas of the business. This is a paid internship for Summer 2024, which will run through June 3rd to August 5th. This internship is hybrid in-person/remote, located in Austin, TX.

What you'll do

The DEI Intern will support the DEI Community Manager in developing the foundations of DEI process, program, and strategy at Dialpad, focusing on 3 main project areas:

  • DEI Strategy amp; Planning: 
    • Collaborate with the DEI Community Manager to learn how to build a multi-year roadmap for DEI within the company
    • Construct an annual DEI calendar for FY26 that includes DEI key dates, internal communication strategy amp; content, training opportunities and heritage months
  • Employee Engagement amp; Employer Brand: 
    • Identify themes and topics for a series of DEI-related programs for Dialers, including, but not limited to: service events, ERG programs, external recruitment programs/panels, and more
    • Develop content/collateral to highlight the amazing talent we have at Dialpad through “A Day in the Life” videos and other employee spotlights
  • Inclusive Sourcing amp; Recruitment:
    • Partner with Talent Acquisition leaders to develop an inclusive sourcing strategy that includes potential external partners who could be a source for minoritized talent and resources for our recruiters to use.

By the end of your internship you will have

  • Successfully identified an inclusive sourcing strategy and sourcing resources for our recruiters to use
  • Developed, coordinated and managed at least 1 DEI-related program initiative 
  • Assisted in building the annual DEI calendar for Dialpad, including heritage month communications, events, and training opportunities
  • Demonstrated the ability to develop content to strengthen our employer brand
  • Presented your work to a company-wide group of business leaders and mentors

Skills you'll bring

You’re a college student or transitioning career professional with an interest in the tech and/or telecom industry who is passionate about inclusion and belonging. You might be particularly active within your college or local community and you love serving and giving back to your community. You are excited about building more inclusive spaces, diversifying the tech industry, and helping to create access for folks from minoritized communities.

You have interest and or experience with HR, program development, coordination, and management and are hoping to develop those skills further. You also have an interest in exploring employer branding and developing content to highlight the unique and talented experiences of our Dialers.

  • current student or career transitioning professional
  • Hybrid with at least 3 days in the office
  • Local to Austin, TX  area (or will be for the summer)
  • 60-90 days preferred (10 business weeks)

      Value to the Intern

  • Paid position, which provides exposure to three distinct areas of HR (DEI, Talent Acquisition, Employee Engagement) and an in-house, tech-forward company
  • Opportunity to build skills related to, and an understanding of SaaS ecosystem, business model, and tech stack
  • Chance to expand your professional network with team members of a dynamic Ai tech company of growing value

      Value to Dialpad

  • Give back to the community by creating  DEI-related programs in alignment with business goals
  • Increase brand awareness among valuable potential hires; build a pipeline of known-good candidates to improve hiring efficiency/reduce costs 
  • Assist with crafting the vision for the future of DEI at Dialpad by creating a calendar of events and supporting the development of a DEI roadmap.

Join us for a summer of learning, growth, and making a tangible impact in the tech and AI industry!

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7119739002
View More Show Me The Details
Feb 8, 2024
Account Executive, Mid-Market - Kitchener
Dialpad - Kitchener

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Account Executive, Mid Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s Mid Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your Role

As an Account Executive, Mid Market you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a medium sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

This remote position reports to a Mid Market Sales Manager and covers Ontario and Quebec (minus Toronto).

What you’ll do 

  • Own the entire sales process, including converting leads into workable pipeline
  • Build strategic outbounding campaigns and sequencing to source your own opportunities
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring 

  • 3-5 years of sales experience in an ever-changing environment  
  • Experience in managing amp; closing strategic deal cycles that include multiple business units and stakeholders
  • French speaking required
  • Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7112234002
View More Show Me The Details
Feb 8, 2024
Senior Pricing Analyst - San Francisco
Dialpad - San Francisco

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Management team plays an essential role in the organization with a fast growing disruptive product.  This team collaborates closely with all major stakeholders in the company, including Sales, Marketing, Design, Architects, Engineers, Support to constantly improve the quality and disruptive innovation of our products. 

About the role

As a Senior Pricing Analyst, you’ll play a crucial role by influencing and optimizing our pricing strategy and the pricing implementation for Dialpad’s entire portfolio of products. Additionally, you will lead cross-functional projects, troubleshoot pricing inconsistencies, and identify opportunities for operational improvement.

What You'll Do

  • Working closely with Product, Sales, and Finance, determine pricing for new SKUs through the PRD and as a key element of the product launch process.
  • Create and manage systems and processes that enable analytics of list, discounting, and “street” pricing trends, incl the expected mix of direct and channel (sell-with and sell-through) sales.
  • Determine pricing in the company’s sell currencies, incl policy for how these international prices are adjusted for local market dynamics and foreign exchange fluctuations.
  • Study potential price elasticity, incl cross-price elasticity within the company’s product portfolio and vs. the company’s competitors.
  • Perform periodic deep analysis of competitive pricing and determine how to best optimize the company’s pricing programs to maximize street price and gross margin for Dialpad.
  • Be an entrepreneur, teaching the company best-in-class pricing practices.
  • Develop strategies and agreement constructs that help us address customers’ unique requirements and win agreements at the right price and at scale.
  • Draw insights from data and design then test new pricing  strategies
  • Drive execution by launching and leading cross-functional initiatives and projects
  • Ensure our pricing models maximize customer value and optimize revenue
  • Conduct market research on competitors in similar and adjacent markets
  • Identify opportunities to improve current process and infrastructure
  • Work with various cross-functional teams to assess, define, optimize and scale pricing opportunities for different markets
  • Assist in new product formation and new markets exploration
  • Conduct ad-hoc data analyses
  • Implement successful pricing models and strategies using a deep understanding of customer and market dynamics

What We Look For

  • 6+ years of experience as a pricing analyst at a cloud software company.Experience at a fast-growth, emerging cloud software company where you were responsible for creating and maintaining pricing optimization programs.
  • Experience at a large, public cloud software company.
  • A proactive influencer who can seek out new opportunities, drive projects, navigate ambiguity and develop creative solutions with minimal guidance
  • Ability to collaborate and influence across different teams in the organization
  • Bachelor of Science, Bachelor of Administration, or equivalent

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$129,250 mdash;$159,583 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7122564002
View More Show Me The Details
Feb 8, 2024
Implementation Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team aligns closely with Sales, Customer Success and Support to constantly improve our product deployment and change management process.

Your role

As an Implementation Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area, and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated by helping our customers achieve their desired objectives with buying into our advanced AI-powered products.

Your combined problem solving skills, relationship-building skills, and communication skills will be crucial in hearing our customer pain points and understand where our product can meet them.

What you'll do

  • Facilitate onboarding deployment for new customers and products purchased
  • Host end-user and admin training sessions for customers to get them educated on Dialpad products and assist with change management
  • Provide detailed walkthrough and train new customers with implementation and portal setup
  • Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others and resolving customer issues though discovery and replication
  • Drive customers to implement best practices
  • Clearly communicate product configuration set up requirements and expectations with customers
  • Act as the customers escalation point for any onboarding related issues
  • Work on ad-hoc tasks as necessary

Skills you'll bring

  • At least 2-3 years of working experience in Customer Onboarding, Software Implementation and Account Management
  • At least 1 year experience configuring, updating and supporting VOIP solutions
  • Preferable with experience in chat, handling multiple windows
  • Excellent English communication skills
  • Strong customer service orientation
  • Ability to work independently with minimal management guidelines
  • Organized, detail oriented and self-motivated

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team. 

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7124372002
View More Show Me The Details
Feb 6, 2024
IT Support Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

You will be part of a global IT support team that plays a key role in delivering IT services for the Dialpad family of employees across the world. 

About the role: 

  • Deliver best in class user support, quick and efficient resolutions to requests and incidents. 
  • Be focused on improving operational efficiency on all levels and at all locations
  • Analyze IT requirements and provide objective advice on the use of IT systems
  • Assist with information security, physical security controls, and device security protocols
  • Ensure proper hygiene of system accounts and licenses
  • Responsible for tracking, managing, and supporting IT assets
  • Research, install and configure new equipment and software
  • Managing inventory of equipment, consumables and other supplies
  • Network Administration and troubleshooting with employees at home and office
  • Support and implementation of AV equipment, conference rooms, and meetings
  • Troubleshoot and resolve IT issues via phone, web, and in-person channels
  • Must have experience working with and managing MacOS, and Windows devices
  • Must have 2 years of administrative experience with Atlassian Jira. 
  • This is an in-office role with some hybrid flexibility. 

Skills you’ll bring

  • Bachelor’s degree in related field or equivalent combination of education and experience
  • Excellent communication skills, client service focused
  • Experience with incident troubleshooting and escalation
  • Familiarity with service delivery frameworks such as ITIL
  • Familiarity with Service Desk ticketing tools
  • Self motivated, independent, team player, and go getter attitude  

Bonus if you have experience in:

Microsoft Intune and Jamf Pro MDM tools

  • Google Cloud Workspace / GSuite
  • Anti-Virus Systems and device policies
  • IAM management such as Okta
  • MacOS, Windows 10 and Windows 11

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Culture

We’ve been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7119937002
View More Show Me The Details
Feb 6, 2024
People Experience Intern - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the DEI amp; People Experience teams

DEI at Dialpad is in its renaissance period, building a new foundation of strategy and programs for the company. The DEI Community Manager is embedded within the People Experience team to build strong relationships and make a company-wide impact. Dialpad’s DEI efforts are focused on learning amp; development, diverse recruitment and engagement of employees through community building. 

Your role

Dialpad is seeking a Diversity, Equity, and Inclusion (DEI) Intern this summer to work with our DEI and People Experience (HR) teams. This is an exciting opportunity to see inside a late stage tech startup and get exposure to the field of DEI, which collaborates with and impacts all areas of the business. This is a paid internship for Summer 2024, which will run through June 3rd to August 5th. This internship is hybrid in-person/remote, located in Austin, TX.

What you'll do

The DEI Intern will support the DEI Community Manager in developing the foundations of DEI process, program, and strategy at Dialpad, focusing on 3 main project areas:

  • DEI Strategy amp; Planning: 
    • Collaborate with the DEI Community Manager to learn how to build a multi-year roadmap for DEI within the company
    • Construct an annual DEI calendar for FY26 that includes DEI key dates, internal communication strategy amp; content, training opportunities and heritage months
  • Employee Engagement amp; Employer Brand: 
    • Identify themes and topics for a series of DEI-related programs for Dialers, including, but not limited to: service events, ERG programs, external recruitment programs/panels, and more
    • Develop content/collateral to highlight the amazing talent we have at Dialpad through “A Day in the Life” videos and other employee spotlights
  • Inclusive Sourcing amp; Recruitment:
    • Partner with Talent Acquisition leaders to develop an inclusive sourcing strategy that includes potential external partners who could be a source for minoritized talent and resources for our recruiters to use.

By the end of your internship you will have

  • Successfully identified an inclusive sourcing strategy and sourcing resources for our recruiters to use
  • Developed, coordinated and managed at least 1 DEI-related program initiative 
  • Assisted in building the annual DEI calendar for Dialpad, including heritage month communications, events, and training opportunities
  • Demonstrated the ability to develop content to strengthen our employer brand
  • Presented your work to a company-wide group of business leaders and mentors

Skills you'll bring

You’re a college student or transitioning career professional with an interest in the tech and/or telecom industry who is passionate about inclusion and belonging. You might be particularly active within your college or local community and you love serving and giving back to your community. You are excited about building more inclusive spaces, diversifying the tech industry, and helping to create access for folks from minoritized communities.

You have interest and or experience with HR, program development, coordination, and management and are hoping to develop those skills further. You also have an interest in exploring employer branding and developing content to highlight the unique and talented experiences of our Dialers.

  • current student or career transitioning professional
  • Hybrid with at least 3 days in the office
  • Local to Austin, TX  area (or will be for the summer)
  • 60-90 days preferred (10 business weeks)

      Value to the Intern

  • Paid position, which provides exposure to three distinct areas of HR (DEI, Talent Acquisition, Employee Engagement) and an in-house, tech-forward company
  • Opportunity to build skills related to, and an understanding of SaaS ecosystem, business model, and tech stack
  • Chance to expand your professional network with team members of a dynamic Ai tech company of growing value

      Value to Dialpad

  • Give back to the community by creating  DEI-related programs in alignment with business goals
  • Increase brand awareness among valuable potential hires; build a pipeline of known-good candidates to improve hiring efficiency/reduce costs 
  • Assist with crafting the vision for the future of DEI at Dialpad by creating a calendar of events and supporting the development of a DEI roadmap.

Join us for a summer of learning, growth, and making a tangible impact in the tech and AI industry!

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7124539002
View More Show Me The Details
Feb 6, 2024
Customer Experience Intern - Denver
Dialpad - Denver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the Customer Experience Operations (CX OPS) team

Dialpad's CX Ops team plays a pivotal role in operationalizing and enhancing everyday business practices. They specialize in establishing visibility to monitor crucial aspects of the business, providing valuable insights for strategic decision-making. Moreover, the team collaborates with CX teams, guiding them on leveraging data to anticipate and adapt to changes in the business landscape effectively.  This role will work closely with the CX leaders to  help develop reporting and insights to improve visibility into customer adoption, retention and opportunity for Dialpad services within our customer base.

Your role

Dialpad is seeking a CX Operations Intern to work this summer to work with our Customer Experience team. This is an exciting opportunity to see inside a late stage tech startup and get exposure across multiple areas of Customer Experience Operations inclusive of Customer Success, Renewals, Customer Support and Professional Services .  This is a hybrid in-person/remote paid internship for Summer 2024, located in Denver, CO. It will run from June 3rd to August 5th. 

What you'll do

      In your first 30 days you will:

  • Become familiar with the tools of CX ops such as BI tools, CRM, and other software that our CX teams use daily
  • Understand the processes that our CS teams perform daily and propose workflow optimizations or automations
  • Learn and demonstrate understanding of the current data models that are pertinent to the CX organization
  • Join CS and PS calls to determine where more ops assistance is needed

     By the end of your internship you will have:

  • Successfully implemented a (if not multiple) process changes in the CX org allowing the team to do more with less
  • Prepared reporting for items requested by CX Leadership
  • Understood how to work with our data team to translate business needs into data models ready for application
  • Ability to answer CX operational questions pertaining to the current processes and workflows in place
  • Presented your work to a company-wide group of business leaders and mentors

Skills you'll bring

  • Currently entering your Senior or Junior year of college
  • Hybrid with 3-4 days in the office 
  • Local to Denver area (or will be for the summer)
  • 60-90 days preferred (10 business weeks)
  • To be interviewed 

      Value to the Intern

  • Paid position, which provides exposure to four distinct areas of operations (Customer Support, Professional Services, Renewals and Customer Success) at a tech-forward company
  • Opportunity to build skills related to, and an understanding of SaaS ecosystem, business model, and tech stack
  • Chance to expand your professional network with team members of a dynamic Ai tech company of growing value

      Value to Dialpad

  • Give back to the community by sharing our OPS knowledge and mentorship
  • Increase brand awareness among valuable potential hires; build a pipeline of known-good candidates to improve hiring efficiency/reduce costs

Join us for a summer of learning, growth, and making a tangible impact in the tech and AI industry!

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7052317002
View More Show Me The Details
Feb 6, 2024
Senior Customer Marketing Manager - San Ramon
Dialpad - San Ramon

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

We are seeking an experienced Customer Marketing Manager to join our Marketing department. This role is pivotal in driving customer engagement, loyalty, and advocacy, playing a crucial part in showcasing Dialpad's success stories and industry leadership.

Your role

As a Customer Marketing Manager, you will be responsible for establishing and managing a robust customer reference program, customer stories program, and leading various customer-centric initiatives to strengthen our market presence. This role reports to our VP of Customer Marketing and is remote. 

What you'll do

  • Customer Reference and Testimonial Management:
    • Establish and manage a dynamic customer reference program, showcasing success stories, ROI customer studies, and compelling testimonials.
    • Develop and maintain a comprehensive database of reference customers and success stories, supporting sales, marketing, PR, thought leadership, analyst relations, and strategic partnerships.
  • Customer Advisory and Executive Sponsorship:
    • Collaborate closely with our CEO, VP of Marketing, and VP of Customer Marketing to plan and execute the CAB program, extracting valuable feedback and insights from key customers.
    • Implement an Executive Sponsor program to elevate customer engagement and fortify relationships.
  • Event and Launch Support:
    • Bolster our event strategy with customer speakers, encompassing tradeshows, Dialpad customer conferences, and field events.
    • Enhance product launches with compelling customer testimonials, stories, and active participation in events.
  • Press, Analyst, and Campaign Support:
    • Facilitate press and analyst relations, ensuring accurate and timely information for media inquiries.
    • Drive impactful customer campaigns, reviews, and ratings programs to deepen customer engagement and foster loyalty.
  • Customer Community and Thought Leadership:
    • Establish a vibrant customer community, initiating a referral program, and orchestrating impactful community events and webinars.
    • Cultivate highly-engaged community groups and thought leadership initiatives, fostering connections and empowerment among users, subject matter experts, and masterminds.
  • Cross-Functional Collaboration and Leadership:
    • Manage a team of two direct reports, providing leadership and guidance in executing customer engagement initiatives.
    • Collaborate seamlessly with Sales, Marketing, and Customer Success teams, ensuring accurate customer records in our advocacy database and aligning efforts.

Skills you’ll bring

  • Experience: 5+ years of hands-on customer marketing experience.
  • Industry Experience: Experience in the software or B2B technology industry.
  • Proven Success: Proven success in developing and executing customer advocacy programs.
  • Relationship-Building: Strong relationship-building skills and ability to gather feedback effectively.
  • Campaign Leadership: Demonstrated ability to lead customer-centric campaigns.
  • Communication Skills: Excellent problem-solving and communication skills.
  • Collaboration: Ability to work collaboratively in a fast-paced environment.
  • Understanding: Understanding of demand generation and growth marketing strategies.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Culture

We’ve been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$131,250 mdash;$162,250 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6404095002
View More Show Me The Details
Feb 6, 2024
Sr. FinOps Engineer -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
We are seeking a highly skilled and motivated Engineering FinOps Practitioner to join our dynamic team. As an integral member of our organization, you will play a key role in optimizing our cloud financial operations, ensuring cost efficiency, and driving financial accountability within our engineering teams. The ideal candidate possesses a deep understanding of cloud technologies, financial management principles, and engineering workflows.

Your role

As an Engineering FinOps Practitioner, you’ll own cloud financial operations. You’ll work closely with Engineering Leadership, Finance, and individual Engineering teams to optimize our cloud financial operations, ensure cost efficiency, and drive financial accountability of our services and features.

This position reports to an Infrastructure Engineering Manager and has the opportunity to be based in our Buenos Aires, Argentina office.

What you’ll do

  • Cost Optimization:
    • Collaborate with engineering teams to analyze cloud usage patterns, identify cost drivers, and implement strategies to optimize expenses.
    • Utilize FinOps best practices to continuously monitor and manage cloud costs, ensuring maximum efficiency without compromising performance.
  • Financial Governance:
    • Develop and enforce financial governance policies and procedures to maintain budget adherence and cost control.
    • Establish clear reporting mechanisms to track and communicate budget variances, cost trends, and savings opportunities.
  • Collaboration with Engineering Teams:
    • Work closely with engineering teams to understand project requirements, provide financial guidance, and influence decisions that impact cost-effectiveness.
    • Foster a culture of cost awareness and accountability among engineering teams.
  • Forecasting and Budgeting:
    • Assist in the development of accurate and comprehensive financial forecasts and budgets for engineering projects.
    • Provide regular updates on actual spending versus budgeted amounts, offering insights into any discrepancies.
  • Tooling and Automation:
    • Evaluate and implement FinOps tools to automate cost management processes, streamline reporting, and enhance visibility into cloud expenses.

Skills you’ll bring

  • Bachelor's degree in Finance, Business, Computer Science, or a related field.
  • Proven experience in FinOps, cloud financial management, or a related role within an engineering environment.
  • Strong understanding of cloud platforms (e.g., AWS, Azure, GCP) and their pricing models.
  • Excellent analytical and problem-solving skills, with a keen attention to detail.
  • Solid communication and interpersonal skills to effectively collaborate with cross-functional teams.
  • Proficient in using FinOps tools and technologies.

Bonus Skills

  • FinOps Foundation experience or certification.
  • Experience with infrastructure as code (IaC) tools such as Terraform or CloudFormation.
  • Familiarity with DevOps practices and principles.
  • Previous experience in a fast-paced, agile environment.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7120043002
View More Show Me The Details
Feb 5, 2024
Business Development Representative I - London
Dialpad - London

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Work Beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration.  With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together. 

Our People. Our Culture.

At Dialpad, we believe that when the right people come together, anything is possible. We’ve created an incredible, passionate, and welcoming culture that truly makes Dialpad an amazing place to work.  We also place equity, balance, and belonging at the heart of everything we do.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for anywhere workers—we are anywhere workers. With offices in the Bay Area, Austin, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore to support our hybrid workers, and remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their different perspectives and contributions. 

Join The Movement

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

About The Role

We’re seeking a Business Development Representative who can leverage their skills to uncover and develop new opportunities across EMEA. The ideal candidate for this individual contributor role will thrive in a fast-paced, start-up environment.

Demonstrated success in exceeding sales objectives, knowing how to navigate organisations with multiple decision makers and having a love for the thrill of the hunt is a recipe for success in this role! This role is based out of our London office and will require the candidate to be in office 5 days per week.

Responsibilities

  • Generate new business opportunities to fuel Dialpad’s Pipeline and growth
  • Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
  • Utilise business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
  • Outbound prospect to companies via cold calling, email, marketing campaigns, etc.
  • Work to have a variety of touches (Call, Email, Social, etc.) on all leads in your assigned territory
  • Learn and maintain in-depth knowledge of Dialpad’s products
  • Manage, track, and report on all activities and results using Salesforce
  • Exceed monthly/quarterly quotas for Opportunities Created
  • Conduct high-level discovery and conversations with Senior Executives in Target Accounts

Requirements

  • Positive and energetic phone skills, excellent listening skills, strong writing skills
  • A self-starter with a track record of successful, credible achievements
  • Ability to work in a high-energy sales team environment; a team player
  • Previous experience in Sales Development, Operations, Marketing and/or Sales
  • Knowledge of business process, roles, and organisational structure
  • Competitive personality with a desire to grow and win
  • Passionate about technology and business
  • Proficient in using Salesforce and LinkedIn
  • Cold-calling experience preferred
  • 0-1+ years work experience in a professional environment (internship/work study experience counts!)
  • BA/BS degree or equivalent experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7119959002
View More Show Me The Details
Feb 5, 2024
Accounting Intern - San Ramon
Dialpad - San Ramon

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Our CFO organization owns all Finance, Real Estate, Operations, IT, Data strategy, Investor Relations for Dialpad. This is the infrastructure for how we continue to scale and build customer and investor value globally.

Your role

You’re an accounting or finance major student with an interest in the tech and telecom industry who wants to learn real life foundational aspects of accounting operations and processes. You’re ready to get out of the textbook to apply your accounting knowledge to real-world issues using industry leading accounting systems and tools, and learn from tenured accounting professionals. You are organized, have a strong work ethic, are dedicated to quality work product and can maintain confidentiality as you may be dealing with sensitive information. You’re ready to be treated like a colleague and paid for your contributions. 

What you'll do

  • Currently a student working towards a Bachelor’s degree in Finance or Accounting
  • Local to the Austin, TX or San Ramon, CA areas (or will be for the summer) 
  • Hybrid with at least 2 days in a Dialpad office
  • 60-90 days availability preferred (10 business weeks)
  • Strong organizational and time management skills
  • Ability to work independently with guidance, and in a team setting
  • Strong written and interpersonal communication skills
  • Dedication to high quality work product and confidentiality for sensitive information
  • Working knowledge of MS Excel, Google sheets and other common computer applications

What you will achieve

      In your first 30 days you will:

  • Become familiar with some leading accounting systems and tools and how transactions are recorded in them 
  • Learn the major components of an accounting close cycle 
  • Understand a basic account reconciliation and ways to investigate discrepancies
  • Learn about internal controls and how they contribute to financial reporting 
  • Accompany Accounting Team members to substantive meetings

      By the end of your internship you will have:

  • Recorded journal entries and other transactions to accounting systems and prepared documentation to support them
  • Reviewed and processed vendor invoices, and have an understanding of the Accounts Payable process including impact to the general ledger for financial reporting
  • Reviewed employee expense reimbursements for adherence to company policies and appropriate approvals
  • Prepared balance sheet reconciliations and have an understanding of how reconciliations support financial statement balances
  • Assisted with writing documentation around standard operating procedures and their importance in accounting processes
  • Assisted with organizational projects including standardization of files and folders
  • Assisted with tie-outs and preparation of financial reporting to internal management
  • Demonstrated the ability to efficiently work in a tech-enabled accounting organization

      Value to the Intern

  • Paid position in an accounting organization with exposure to leading accounting systems and tools, and strong operational processes.
  • Opportunity to learn the workings of full-cycle accounting in a SaaS ecosystem.
  • Chance to expand your professional network with team members of a dynamic Ai tech company of growing value.

      Value to Dialpad

  • Give back to the community through mentorship
  • Increase brand awareness among valuable potential hires; build a pipeline of known-good candidates to improve hiring efficiency/reduce costs 
  • Assist with accounting operations, process documentation, and organizational projects

Join us for a summer of learning, growth, and making a tangible impact in the tech and AI industry!

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$13 mdash;$16 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7105927002
View More Show Me The Details
Feb 5, 2024
Account Executive, SMB - Sydney
Dialpad - Sydney

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Account Executive, SMB will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad’s enterprise voice, contact centre and omnichannel solutions. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s SMB sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your role

As an Account Executive, SMB you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a small sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

This position is hybrid, based in our Sydney, Australia Office. 

What you’ll do

  • Own the entire sales process, including converting leads into workable pipeline
  • Build strategic outbounding campaigns and sequencing to source your own opportunities
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring 

  • 3-5 years of sales experience in an ever-changing environment  
  • Experience in managing amp; closing strategic deal cycles that include multiple business units and stakeholders
  • Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Culture

We’ve been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7119947002
View More Show Me The Details
Feb 5, 2024
Implementation Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team aligns closely with Sales, Customer Success and Support to constantly improve our product deployment and change management process.

Your role

As an Implementation Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area, and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated by helping our customers achieve their desired objectives with buying into our advanced AI-powered products.

Your combined problem solving skills, relationship-building skills, and communication skills will be crucial in hearing our customer pain points and understand where our product can meet them.

What you'll do

  • Facilitate onboarding deployment for new customers and products purchased
  • Host end-user and admin training sessions for customers to get them educated on Dialpad products and assist with change management
  • Provide detailed walkthrough and train new customers with implementation and portal setup
  • Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others and resolving customer issues though discovery and replication
  • Drive customers to implement best practices
  • Clearly communicate product configuration set up requirements and expectations with customers
  • Act as the customers escalation point for any onboarding related issues
  • Work on ad-hoc tasks as necessary

Skills you'll bring

  • At least 2-3 years of working experience in Customer Onboarding, Software Implementation and Account Management
  • At least 1 year experience configuring, updating and supporting VOIP solutions
  • Preferable with experience in chat, handling multiple windows
  • Excellent English communication skills
  • Strong customer service orientation
  • Ability to work independently with minimal management guidelines
  • Organized, detail oriented and self-motivated

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team. 

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7119937002
View More Show Me The Details
Feb 2, 2024
Messaging Support Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Messaging Support Specialist  will be responsible for ensuring successful completion of customer messaging registration by responding to customer inquiries, issues and escalations of their messaging services.  In this role, you’ll combine customer service skills with accurate tracking of escalations, advisement of customers on their registration issues and questions over phone and email.

Dialpad’s Messaging  team plays an essential role in providing advice to customers, customer support, customer success, and onboarding teams to ensure a successful registration of the customer’s messaging traffic.  This team collaborates closely with customer support, customer success, onboarding, help center and network operations team  to constantly improve internal and external documentation, and a high deliverability of customer messaging traffic. 

Your role

As a Messaging Support Specialist, you’ll own messaging campaign vetting, advisement and escalations related to campaign submissions. You’ll work closely with customer support and help center  to ensure that documentation is up to date, clear, and easy to follow along with identifying issues for process improvement through escalations and inquiries.  You’ll also help create internal documentation/processes that allows support and customer success teams to advise customers on requirements to successfully register a messaging campaign. In addition, you’ll help identify registration issues and changes to requirements which affect our overall success rate.

This position reports to our Network Operations Center Manager  and has the opportunity to be based in our Manilla, Philippines Office working United States day time (between 8 AM eastern time - 9 PM eastern time) 

What you’ll do 

  • Manage customer tickets regarding messaging services and resolve them in a timely manner.
  • Review customer submitted brands and campaigns to ensure they are compliant with 10DLC messaging requirements, and advise customers on changes needed to meet compliance.
  • Join customer calls during the onboarding or support process in order to explain the registration process, answer customer questions, or provide feedback on the customer’s submission
  • Partner with the Help Center team to improve or create content and guides in order to help customers with the registration process.
  • Answer questions from internal cross-functional teams on registration requirements, needed changes and/or updates to the registration process/requirements.
  • Work closely with Dialpad’s Messaging Provider(s) to ensure campaigns are getting reviewed in a timely manner.

Skills you’ll bring 

Key Requirements

  • 2+ years of experience with Customer Service and Telco/carrier 
  • Must be thorough, organized, and detail-oriented
  • Superb troubleshooting and problem-solving skills
  • Strong written and verbal skills
  • Self-starter with a strong work ethic and team player mentality who is committed to continuous self improvement
  • You’re empathetic and customer centric
  • You’re capable of learning multiple, complicated systems quickly
  • You’re able to complete tasks and follow through on ticket commitments within SLAs.

Technical Requirements

  • Understanding Telco carrier networks and interoperability
  • Experience and knowledge of ticketing systems such as Zendesk, Jira is a plus
  • BA/BS degree preferred

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7113724002
View More Show Me The Details
Feb 2, 2024
Senior Fullstack Software Engineer, Core UX -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

We are a Global Engineering team that works for the Messaging Product that is seamlessly integrated as a conversational solution within our communications platform.  We continue to grow and as a result, we are looking for a solid Full Stack Engineer to join our team. 

Dialpad’s Core UX teams is on of the oldest Product Engineering teams at Dialpad and it plays an essential role in the organization. We work closely with Meetings, Telephony, and Mobile among others to constantly improve the capabilities of the product and its scalability, validating a seamless integration between other solutions of the platforms. Exposing main features as services to other products being the messaging solution for the platform. 

Your role

As a Senior Full Stack Software Engineer, you will evolve our product into a more capable communication solution in a scalable way.

You’ll own the front-end layer of the application, its architecture, and the scalability of its components. This position reports to our Senior Engineering Manager and has the opportunity to be based in our Buenos Aires Office. 

What you’ll do

  • Work closely with Product and Design owners to refine requirements and adapt the platform architecture to the changing needs of our customers.
  • You’ll actively contribute to the architecture and design of the Core Features platform, to help it scale and enable rapid growth in the Dialpad customer base.
  • Ship quality software on-time, heavily focused on the experience we bring to our users. 
  • Work with your team and managers to continually improve development practices and processes.

Skills you’ll bring 

  • Bachelor's degree in Software Engineering  or equivalent practical experience
  • 8+ years of software development experience.
  • Experience in VueJS is aplus, but not required.
  • Experience in Python is a plus, but not required.
  • Fluent conversational English skills

Dialpad benefits and perks

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7080705002
View More Show Me The Details
Feb 2, 2024
Senior Technical Program Manager -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence. 

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as feature engineering, billing, growth, search amp; analytics, core platform, frontend amp; backend infrastructure, developer and partner ecosystem amp; integrations and more. Our teams are growing fast and globally, and so we are looking for leaders who are awesome human beings, great communicators, excellent strategists, strong technologists, and dreamers!

What you will achieve

We are seeking an accomplished team player with demonstrated program management experience to join our technical program management team within the Engineering division. This is a fast-paced workplace where individual drive, innovation, and team collaboration are the keys to success. You will work closely with design, product, engineering teams and partners worldwide to shape the roadmap, build new features, and ship software releases to millions of users.

You will be a key member of the TPM team and will contribute to the success of the Engineering organization at large. Your experience working closely with locally present product/development teams while collaborating with a global leadership team across multiple time zones to drive program outcomes will truly make an impact.

Responsibilities  

  • Own all aspects of managing the program that includes planning and execution for building a scalable, reliable, and high quality business communications product suite.
  • Partner closely with engineering managers, product managers, software engineers, product designers, QA and leadership to gather requirements, plan amp; manage efforts to release software features and products to our customers.
  • Facilitate cross-functional communication with other teams both inside and outside of the engineering organization, ensuring that requirements are well understood, and that priorities and release schedule expectations are managed across all stakeholders. 
  • Build and run processes that allow for the maximum agility and adaptation across engineering teams while measuring and maintaining the highest possible product quality
  • Brainstorm and communicate technical concepts, ideas and issues at the appropriate level of abstraction to both technical and non-technical stakeholders and partners.
  • Be comfortable wearing many hats and able to work in an agile environment with changing priorities and critical deadlines, we move very fast!

Requirements 

  • 6+ years of experience in technical project/program management or relevant ownership of software products in an engineering or product organization.
  • Experience translating product requirements into program/project plans; including managing scope, dependencies, schedule, risks and provide executive level status reporting.
  • Comfortable in communicating technical specifications for APIs, events, data models, authentication, and provisioning across developers both inside and outside Dialpad.
  • Experience working with third party companies and customer stakeholders, partners and /or vendor management systems for software delivery on modern software products/platforms such as Salesforce.
  • Experience working closely with locally present product/development teams while collaborating with a global leadership team across multiple time zones to drive project outcomes.
  • Strong interpersonal, verbal amp; written communication skills; must be comfortable communicating with engineers and presenting to all levels of an organization.
  • Self-motivated, independent, and proactive; demonstrated creative and critical thinking capabilities
  • Deep understanding of the software product development lifecycle and collaborate with the global TPM team in driving process improvements to help improve engineering organization’s productivity as a whole.
  • Prior experience in Enterprise SaaS space with certification in Program Management or Project Management is a plus

Who you are 

You're an ambitious individual who is proactive and able to work under minimal supervision at a detailed level while taking account of interdependencies at all levels. You enjoy diving deep into the technology, with a track record of shipping complex, multi-functional projects under demanding timelines. Someone with excellent written and interpersonal skills who pays attention to the details and is highly organized. Has experience running a complex set of software deliverables with many interdependencies and has a successful track record being a great partner within teams and across organizations in engineering, design, and leadership. You can balance resets and changes and respond quickly, without being discouraged. Your ability to capture requirements, build connections, anticipate challenges and get projects to launch will be necessary for success.

You have unshakable integrity and are as comfortable speaking to executives in open forums as you are with discussing a burn down chart with a team member. Ideally, you've been a Software Engineer or Project/Program Manager for a technical product before, but as long as you're passionate, creative, goal-driven, and a great communicator, we'd love to hear from you!.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6665504002
View More Show Me The Details
Feb 1, 2024
Administrative Assistant -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your role

As an Administrative Assistant, you’ll be a partner to our senior leadership team to provide administrative and project management support. You will play a key role in the day to day operations of a company in growth mode to help increase productivity and drive effectiveness.

This position reports to our Chief Human Resources Officer, and has the opportunity to be based remotely in the Philippines, with working hours in Pacific Standard Time, US.

What you’ll do 

  • Prepare expense reports and purchase requisitions
  • Expert Meeting Management - play an integral role in planning meetings, taking notes and following up on action items
  • Coordinate both domestic and international travel arrangements
  • Build cross-functional relationships between departments
  • Effective, thoughtful and proactive support of multiple complex calendars and email management
  • Coordination amp; collaboration with other departments such as Finance amp; HR Partners on key business events
  • Organize, prioritize, and appropriately handle time-sensitive, confidential information and ensure action/attention required is addressed
  • Correspond on the senior leadership team's behalf and communicate with various internal and external contacts - you will be communicating across all platforms, using our product suite
  • Track and help drive completion of key deliverables and following up on outstanding items
  • Prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
  • Handle administrative details independently, while keeping stakeholders appropriately informed or engaged.

Skills you’ll bring 

  • 5+ years of experience providing administrative support to two or more senior leaders
  • 5+ years of experience coordinating travel logistics on behalf of two or more senior leaders
  • 5+ years of calendar management and expense report management experience for two or more senior leaders
  • Experience prioritizing multiple projects
  • Experience with Google Suite
  • B.A. / B.S. preferred

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

 

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7110525002
View More Show Me The Details
Jan 31, 2024
Applied Scientist - Vancouver
Dialpad - Vancouver

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Our NLP team at Dialpad is a diverse and vibrant group of scientists who come from varied fields such as linguistics, computational linguistics, machine learning, computer science, material science, biology, and quantum physics. We prioritize innovation and creativity in our pursuit to push the boundaries of Natural Language Processing and Artificial Intelligence.

We deliver natural language understanding (NLU) features for transcribed speech and typed inputs. The major focus of the team currently is enhancing DialpadGPT, our in-house LLM specifically designed for the domain of business communication and delivering features that use DialpadGPT. Beyond the technical skills, we're a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems.

Together, our goal is to revolutionize business communications, making it more efficient, accurate, and accessible through the power of ASR, NLP and machine learning. Using a variety of tools and technologies we're driven to continuously improve and refine our products, delivering top-tier solutions to our customers. 

Your role

As an Applied Scientist at Dialpad, you'll be an integral part of our NLP team, working on our in-house LLM, DialpadGPT. You'll be involved in all stages of model development, from conceptualization to deployment, focusing on enhancing language understanding in business communications. Collaboration will be key as you work alongside our engineering, design, and product teams to build ground-breaking applications.

If you're passionate about language, AI, and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us.

This position reports to the Manager of the NLP team and has the opportunity to be based in our Vancouver Office.

What you’ll do

  • Develop, implement, and refine state-of-the-art Natural Language Processing and Machine Learning algorithms for Dialpad's products.
  • Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts.
  • Collaborate with cross-functional teams, including engineering, product, and design, to effectively deploy and scale models and algorithms in production.
  • Contribute to the development of DialpadGPT ensuring high accuracy, cost-effectiveness, and optimal performance in serving at scale.
  • Submit papers to top-tier academic conferences and journals and contribute to the broader scientific community by reviewing submissions.
  • Capitalize on your interest in languages to extend our coverage to other languages - Spanish, French, Japanese etc. and to optimize models for other varieties of English.

Skills you’ll bring

  • Master’s or PhD degree in Linguistics, Computational Linguistics, Computer Science, Machine Learning, or related fields.
  • Demonstrated experience with machine learning, Python, Pytorch and other relevant tools and technologies.
  • A broad understanding of current LLM model architectures and techniques for tuning and optimizing LLMs.
  • Strong problem solving and analytical abilities, with the capacity to handle complex technical and analytical problems.
  • Excellent communication and collaboration skills to effectively work in a multi-disciplinary team.
  • Familiarity with version control tools like Git for collaborative projects.
  • If you speak or read other natural languages that would be an added bonus.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7070810002
View More Show Me The Details
Jan 31, 2024
Senior Fullstack Software Engineer, Core UX -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

We are a Global Engineering team that works for the Messaging Product that is seamlessly integrated as a conversational solution within our communications platform.  We continue to grow and as a result, we are looking for a solid Full Stack Engineer to join our team. 

Dialpad’s Core UX teams is on of the oldest Product Engineering teams at Dialpad and it plays an essential role in the organization. We work closely with Meetings, Telephony, and Mobile among others to constantly improve the capabilities of the product and its scalability, validating a seamless integration between other solutions of the platforms. Exposing main features as services to other products being the messaging solution for the platform. 

Your role

As a Senior Full Stack Software Engineer, you will evolve our product into a more capable communication solution in a scalable way. This role could lead to an Engineering Manager position so we’re looking for anyone who sees management in their future. 

You’ll own the front-end layer of the application, its architecture, and the scalability of its components. This position reports to our Senior Engineering Manager and has the opportunity to be based in our Buenos Aires Office. 

What you’ll do

  • Work closely with Product and Design owners to refine requirements and adapt the platform architecture to the changing needs of our customers.
  • You’ll actively contribute to the architecture and design of the Core Features platform, to help it scale and enable rapid growth in the Dialpad customer base.
  • Ship quality software on-time, heavily focused on the experience we bring to our users. 
  • Work with your team and managers to continually improve development practices and processes.

Skills you’ll bring 

  • Bachelor's degree in Software Engineering  or equivalent practical experience
  • 8+ years of software development experience.
  • Experience in VueJS is aplus, but not required.
  • Experience in Python is a plus, but not required.
  • Fluent conversational English skills

Dialpad benefits and perks

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7113724002
View More Show Me The Details
Jan 30, 2024
Senior Software Engineer, Backend, Developer Platform -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
Dialpad’s Developer Platform team plays an essential role in supporting custom integrations, internal stakeholders, and 3rd party developers. This team collaborates closely with all internal product development teams, Dialpad customers, and strategic partners to constantly improve the developer ecosystem including APIs amp; services, automation, real-time data flows, embedded applications, integrations, tooling, documentation, and SDKs. 

Your role
As a Senior Software Engineer on the Developer Platform team, you’ll primarily own building and supporting reseller and partner APIs amp; services. You’ll work closely with engineering teammates, product leaders, business leaders, and external partner leaders and engineers to facilitate integrations and collaboration between multiple 3rd party systems. You’ll also help create general reseller and partner services that enable the developer platform to scale to support future stakeholders.

This is a high-impact role directly representing significant contributions to Dialpad’s revenues and is of particular strategic importance.

This position reports to our Senior Engineering Manager and has the opportunity to be based in our Buenos Aires Office, with preferred working hours overlapping as much as possible with PST/PDT.

What you’ll do [i,e., Responsibilities]

  • Build and maintain public APIs, real time streaming endpoints and services to enable Dialpad’s customers, partners amp; integrators to connect Dialpad with external systems and create customized automations and workflows
  • Combine backend services, data layers, and public interfaces to expand and support our growing developer ecosystem
  • Support our largest partners and resellers to build out highly integrated and bespoke solutions with the Dialpad platform including joining calls with key clients
  • Provide guidance and mentorship to junior teammates
  • Proactively collaborate with key stakeholders in multiple geographies in particular North America, Europe, India amp; Latin America.
  • Tech Stack: Python, Node.js, Vue.js, Redis, Google Cloud

Skills you’ll bring [i,e., Qualifications]

  • Ideally at least 5 years professional experience
  • Technical proficiency with a modern Backend programming language (bonus for Python)
  • Collaborative amp; team player but also able to work independently amp; autonomously
  • Good technical communication skills
  • Pragmatic approach to solving problems whilst balancing business goals
  • Experience working on APIs amp; integrations beneficial
  • Experience participating in technical meetings with external customers amp; stakeholders

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7035228002
View More Show Me The Details
Jan 30, 2024
Senior DSP Engineer, Audio - San Francisco
Dialpad - San Francisco

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Dialpad’s Telephony Core team owns the real-time media platform upon which our business communications are built. Our mission is to provide the best customer experience possible across a vast array of clients, networks and environments. From overcoming network limitations and background noise, to ensuring the media we handle is of the best possible quality, we set a high bar to make Dialpad a world-leading communication platform.

What we need

The world of real-time communications is a particularly challenging space. Dialpad is looking for talented DSP engineers who enjoy building high-performance signal processing and AI-based solutions at the forefront of our industry. We are less concerned with years in industry or particular technologies and more interested in knowledge, passion, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup, and use their autonomy to drive innovation. We need leaders who are passionate about the quality and efficiency of a service used by millions of daily users. We need pioneers dedicated to finding new solutions and ways of making existing ones even better.

This opportunity can be based in US, not specifically in SF.

Responsibilities: 

  • Develop cutting edge signal processing algorithms to enhance the quality of every Dialpad call and meeting.
  • Understand and improve our current voice enhancement system.
  • Research, code, test, document and deploy new media enhancement solutions.
  • Drive the technical roadmap with the latest industry best practices and your own innovative ideas.
  • Collaborate with team members and stakeholders to integrate solutions into browsers, client and server applications and test tools.
  • Be at the forefront of Dialpad’s venture into real-time AI audio/video enhancement.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.

Technology stack: 

C/C++, Matlab, Python, Keras, Tensorflow, ONNX

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range
$144,750 mdash;$217,333 USD

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7113973002
View More Show Me The Details
Jan 30, 2024
Messaging Support Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Messaging Support Specialist  will be responsible for ensuring successful completion of customer messaging registration by responding to customer inquiries, issues and escalations of their messaging services.  In this role, you’ll combine customer service skills with accurate tracking of escalations, advisement of customers on their registration issues and questions over phone and email.

Dialpad’s Messaging  team plays an essential role in providing advice to customers, customer support, customer success, and onboarding teams to ensure a successful registration of the customer’s messaging traffic.  This team collaborates closely with customer support, customer success, onboarding, help center and network operations team  to constantly improve internal and external documentation, and a high deliverability of customer messaging traffic. 

Your role

As a Messaging Support Specialist, you’ll own messaging campaign vetting, advisement and escalations related to campaign submissions. You’ll work closely with customer support and help center  to ensure that documentation is up to date, clear, and easy to follow along with identifying issues for process improvement through escalations and inquiries.  You’ll also help create internal documentation/processes that allows support and customer success teams to advise customers on requirements to successfully register a messaging campaign. In addition, you’ll help identify registration issues and changes to requirements which affect our overall success rate.

This position reports to our Network Operations Center Manager  and has the opportunity to be based in our Manilla, Philippines Office working United States day time (between 8 AM eastern time - 9 PM eastern time) 

What you’ll do 

  • Manage customer tickets regarding messaging services and resolve them in a timely manner.
  • Review customer submitted brands and campaigns to ensure they are compliant with 10DLC messaging requirements, and advise customers on changes needed to meet compliance.
  • Join customer calls during the onboarding or support process in order to explain the registration process, answer customer questions, or provide feedback on the customer’s submission
  • Partner with the Help Center team to improve or create content and guides in order to help customers with the registration process.
  • Answer questions from internal cross-functional teams on registration requirements, needed changes and/or updates to the registration process/requirements.
  • Work closely with Dialpad’s Messaging Provider(s) to ensure campaigns are getting reviewed in a timely manner.

Skills you’ll bring 

Key Requirements

  • 2+ years of experience with Customer Service and Telco/carrier 
  • Must be thorough, organized, and detail-oriented
  • Superb troubleshooting and problem-solving skills
  • Strong written and verbal skills
  • Self-starter with a strong work ethic and team player mentality who is committed to continuous self improvement
  • You’re empathetic and customer centric
  • You’re capable of learning multiple, complicated systems quickly
  • You’re able to complete tasks and follow through on ticket commitments within SLAs.

Technical Requirements

  • Understanding Telco carrier networks and interoperability
  • Experience and knowledge of ticketing systems such as Zendesk, Jira is a plus
  • BA/BS degree preferred

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6993719002
View More Show Me The Details
Jan 29, 2024
Sr. FinOps Engineer -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
We are seeking a highly skilled and motivated Engineering FinOps Practitioner to join our dynamic team. As an integral member of our organization, you will play a key role in optimizing our cloud financial operations, ensuring cost efficiency, and driving financial accountability within our engineering teams. The ideal candidate possesses a deep understanding of cloud technologies, financial management principles, and engineering workflows.

Your role

As an Engineering FinOps Practitioner, you’ll own cloud financial operations. You’ll work closely with Engineering Leadership, Finance, and individual Engineering teams to optimize our cloud financial operations, ensure cost efficiency, and drive financial accountability of our services and features.

This position reports to an Infrastructure Engineering Manager and has the opportunity to be based in our Buenos Aires, Argentina office.

What you’ll do

  • Cost Optimization:
    • Collaborate with engineering teams to analyze cloud usage patterns, identify cost drivers, and implement strategies to optimize expenses.
    • Utilize FinOps best practices to continuously monitor and manage cloud costs, ensuring maximum efficiency without compromising performance.
  • Financial Governance:
    • Develop and enforce financial governance policies and procedures to maintain budget adherence and cost control.
    • Establish clear reporting mechanisms to track and communicate budget variances, cost trends, and savings opportunities.
  • Collaboration with Engineering Teams:
    • Work closely with engineering teams to understand project requirements, provide financial guidance, and influence decisions that impact cost-effectiveness.
    • Foster a culture of cost awareness and accountability among engineering teams.
  • Forecasting and Budgeting:
    • Assist in the development of accurate and comprehensive financial forecasts and budgets for engineering projects.
    • Provide regular updates on actual spending versus budgeted amounts, offering insights into any discrepancies.
  • Tooling and Automation:
    • Evaluate and implement FinOps tools to automate cost management processes, streamline reporting, and enhance visibility into cloud expenses.

Skills you’ll bring

  • Bachelor's degree in Finance, Business, Computer Science, or a related field.
  • Proven experience in FinOps, cloud financial management, or a related role within an engineering environment.
  • Strong understanding of cloud platforms (e.g., AWS, Azure, GCP) and their pricing models.
  • Excellent analytical and problem-solving skills, with a keen attention to detail.
  • Solid communication and interpersonal skills to effectively collaborate with cross-functional teams.
  • Proficient in using FinOps tools and technologies.

Bonus Skills

  • FinOps Foundation experience or certification.
  • Experience with infrastructure as code (IaC) tools such as Terraform or CloudFormation.
  • Familiarity with DevOps practices and principles.
  • Previous experience in a fast-paced, agile environment.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5827424002
View More Show Me The Details
Jan 29, 2024
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Next 30 : Last Page
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =