Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
66
EXECUTIVE MEMBER
Cansu Kizir
Product Owner - TOBi Chatbot
89
MEMBER
Abhinandan Jain
Chief Growth Officer
14
MEMBER
Stephane Rivard
CEO & Co-founder
7
Welcome to the Job Center!
Job Search:

Opportunities in the Contact Center Industry

Employers
Create a New Job Posting

Showing 121 to 150 of 3096 Postings

Country:
Filter By:
QA Analyst - Kitchener
Dialpad - Kitchener

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

 

Dialpad’s QA Analysts work closely within our AI teams to ensure that our customers can reap the benefits of AI without a high risk of unexpected outcomes or problematic outputs.  In this role, you’ll combine test set creation and curation with automated, performance, and manual testing to ensure the best possible performance, security, and user experience for our AI features.

Dialpad’s AI Data team plays an essential role in ensuring that we are handling our customer data with care, creating representative datasets for testing, and verifying the outcomes of models are what we expect in output and performance.  This team collaborates closely with the automatic speech recognition, natural language processing, data analysis, and AI Engineering teams  to constantly improve our AI models as well as create new models that drive all of Dialpad’s AI features. 

 

Your role

As a QA Analyst, you’ll own testing all of our new AI models from speech recognition to various ML and LLM models. You’ll work closely with our data annotation team, AI scientists and engineers to determine what tests need to be run, create test plans, design and create test sets, and execute on those test plans for new features or model architectures.  You’ll also help run existing tests on our regular cadence releases that ensure we have no serious regressions while keeping our models up to date for our customers. 

This position reports to our Manager, Data Annotation and Testing and has the opportunity to be based in our Kitchener office with the ability to work remotely in the area.

 

What you’ll do [i,e., Responsibilities]

  • Given an AI feature, be able to determine what tests should be run and what data will be required to ensure quality
  • Create test plans and scripts for all levels of testing from smoke tests to unit tests to performance and security and report issues in JIRA.
  • Perform automated and manual tests of new and existing features to ensure they are functioning as expected.
  • Execute and coordinate red teaming, smoke testing, system integration testing, regression testing, security testing, performance testing, and end-to-end testing in support of test plans.
  • Create and design tests and metrics to measure both qualitative and quantitative aspects of ML models.
  • Be able to communicate with both technical and non-technical audiences to report the results of your testing
  • Able to collaborate with cross-functional teams(ASR, NLP, Analytics) to align on testing objectives and requirements.

 

Skills you’ll bring [i,e., Qualifications]

  • 3+ years of experience as a QA Analyst or equivalent role testing ML models
  • Experience with Python, Docker, SQL, Google Cloud and Data Visualization tools
  • Familiarity with version control tools like Git for collaborative projects
  • Knowledge about machine learning models (ASR and NLP)
  • Experience with automated, performance, and manual testing
  • Flexible with regard to changing priorities amp; business needs
  • Strong analytical and problem-solving skills
  • Ability to quickly learn and attention to details
  • Excellent written and verbal communication skills
  • If you speak or read other natural languages (e.g., Spanish, French) that would be an added bonus.

 

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

 

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

 

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7327535002
View More Show Me The Details
Apr 17, 2024
Senior Product Manager, Analytics - San Francisco
Dialpad - San Francisco

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Analytics Product Manager  will be responsible for the real time analytics of the Dialpad solution, with a special focus on the AI Contact Center and AI Sales products to drive the roadmap and own this area of the product..  In this role, you’ll combine customer interactions, requirement gathering, interaction with Design, and with Engineering in order to build the product and drive its adoption.

Dialpad’s Product Management team plays an essential role in building the products of tomorrow, that are 100% cloud, and infused with AI, in order to differentiate ourselves in the UCaaS and CCaaS industry.  This team collaborates closely with Customers, Sales, Design, Engineering and Product Marketing to constantly improve the Dialpad products. We are looking to differentiate Dilpad via innovation in AI in everything we do. Analytics being the glue of so many features play a critical role in the execution of the roadmap across multiple products. 

Your role

As a Product Manager of Analytics , you’ll own specifically the real time aspect of the Analytics product for UCaaS and CCaaS, this will include but not be limited to real time dashboards, alerts for different personas in the UCaaS and CCaaS product portfolio, like Coaches, Supervisors, Agents, etc . You’ll work closely with the sales organization and customers to flush out the requirements, with Designers to define the UX of the product, with Engineering to write the requirements and build the product, and with Product Marketing to launch the product and define the Go to Market strategy.  You’ll also help create the short and long term roadmap for the product. In addition, you’ll help bring other products to market, as each feature and product has an impact on Analytics, you will work closely with the entire portfolio and support their respective needs to bring to market their own products. AI is also a very important part of what Dialpad offers, and you will review how AI can be infused inside the Analytics product in order to define the next generation of analytics.

This position reports to our Senior Director of Product Management and has the opportunity to be based in the US.

What you’ll do 

  • Develop expertise in the Dialpad Analytics Platform
  • Establish strong working relationships with key counterparts in Engineering, Design, Partnerships, and Sales.
  • Learn amp; apply existing team processes on developing product specifications, iterating with design and technical leadership, and managing development, testing amp; delivery
  • Become the primary point of contact for internal queries relating to our Analytics.
  • Be able to identify product amp; technical issues, and actively develop and track solutions. 
  • Be able to identify gaps in metrics, reports and dashboards that are being created for customers, and articulate a plan to address them (UCaaS amp; CCaaS).
  • Deliver increasingly complex features and improvements, leading short-term planning and resource management to execute on our roadmap
  • Measure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritization
  • Manage new features and regular release through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launch
  • Lead quarterly planning efforts for the Analytics team, specifically focusing on real time aspects (alerts, dashboards, etc).
  • Own long-term product strategy for the Analytics platform, including both enhancing the platform’s capabilities, and adding relevant metrics, reports and dashboards as necessary. 

Skills you’ll bring [i,e., Qualifications]

  • Bachelor Degree in Engineering or equivalent practical experience
  • Experienced Product Manager with 5+ years of experience
  • Experience in Analytics or equivalent, B2B preferred
  • Plus: past experience in CCaaS, UCaaS or CRM

 

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7318242002
View More Show Me The Details
Apr 17, 2024
Project Manager, Design -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.

Your role
We are seeking an experienced Project Manager to join our Design team, focused on enhancing the Design Systems team operations and efficiency. The ideal candidate will possess a strong background in project management, excellent communication skills, and a passion for optimizing workflows and collaboration. 

As a Project Manager, you will play a key role in addressing opportunities for improvement in team operations, with a specific focus on team meetings, tools and software, knowledge sharing, learning amp; development, and research amp; data.

This position reports to our Design Operations Manager and has the opportunity to be based in our Buenos Aires, Argentina office.

What you’ll do

Tools amp; Software Management:

  • Drive the adoption of Jira as a primary project management and communication tool within the Design team.
  • Work closely with team members to align processes around the use of tools such as Jira and/ or Monday.com.
  • Provide training and support to ensure all team members are proficient in using these tools effectively.
  • Collaborate with IT to troubleshoot any technical issues related to tools and software.
  • Proactively identify and mitigate risks and blockers ensuring smooth operation

Knowledge Sharing:

  • Streamline the use of tools, software and repositories commonly employed by the team to facilitate seamless knowledge sharing.
  • Develop and implement processes that encourage the sharing of insights, best practices, and lessons learned within the team.
  • Establish effective connections with other teams to foster cross-functional knowledge sharing and collaboration.

Research amp; Data Integration:

  • Support research initiatives within the team, ensuring a cohesive and integrated approach to design processes.
  • Cultivate a data-driven culture within the team by promoting the use of data in decision-making processes.
  • Collaborate with researchers and data analysts to assess the need for a research and data approach in the design process, integrating findings into the overall design strategy.

Learning amp; Development:

  • Work closely with Design Leadership to support them in assessing the skill set, needs, and growth opportunities of individual team members.
  • Collaborate with Design Leadership to design and implement learning and development programs tailored to the needs of the Product Design team.
  • Understand and align with the ways of working with Design’s primary stakeholders, fostering collaboration and synergy.

Team Meetings And Other Processes Optimization:

  • Provide support in evaluating and implementing strategies to maximize the value derived from team meetings.
  • Collaborate with Design Leadership to ensure that meetings are efficient, impactful, and contribute to the enhancement of design quality.
  • Work together with Design Leadership to continuously assess and iterate on meeting structures and team operations to improve overall team communication and collaboration.

Skills you’ll bring

  • Bachelor's degree in Business Administration, Design or relevant field; Project Management certification is a plus.
  • Familiarity with Design and Design systems processes and tooling, such as Figma and FigJam (Preferred).
  • Proven experience in SaaS industry and Product Development (Required).
  • Proven experience in project management (+5 years), particularly in a design or creative environment (Preferred).
  • Strong knowledge of project management tools such as Jira and Monday.com (Required).
  • Strong written and verbal communication skills, combined with expertise in documentation and a talent for building positive relationships (Required).
  • Analytical mindset with a focus on continuous improvement (Required).
  • Ability to collaborate effectively with cross-functional teams (Required).
  • Strong organizational and multitasking abilities (Required).

 

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7327535002
View More Show Me The Details
Apr 16, 2024
Renewals Manager -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Renewal Manager at Dialpad

A Renewal Manager at Dialpad is responsible for providing best-in-class strategic renewal management and execution across a portfolio of existing Dialpad customers. Serving as the customer’s assigned main point of contact for their contract extension with Dialpad. Our Renewals Managers need to foster a high level of trust, satisfaction, and engagement across their assigned accounts. 

The RM will develop and execute the renewal strategy for their portfolio. The RM will own managing the end-to-end renewal process, negotiation, and contract terms. To be successful, the RM will partner with the Customer Success Manager to make sure our customers realize the value of their investment and can demonstrate the value differentiation of Dialpad versus our competitors.  

The RM is a member of the Customer Success organization, will carry a revenue renewal quota, and will report directly to the Director of Renewals Management.  

Renewal Manager 

  • Drive, and lead the renewals process in collaboration with the CSM to preserve and improve customer contracts and relationships
  • Effectively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure timely commitments
  • Achieve or exceed quarterly revenue goals, tied to retention, growth, and term extension of existing customer contracts 
  • Maintain and report an accurate forecast of renewals
  • Negotiate and execute renewal contracts that align with customer goals
  • Discover and identify upsell/cross-sell opportunities during contract renewal to maximize customer growth
  • Communicate risk clearly and partner with the CSM in developing resolution strategies
  • Escalate whenever appropriate to help resolve customer concerns
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
  • Effectively communicate the benefits of the customer’s Dialpad solution and differentiate from competitive solutions
  • Own the renewal sales cycle, from developing a strategy, to building relationships with key stakeholders to negotiation and contracting

Requirements:

  • 3-5 years of experience in Renewals, Account Management, Customer Success, or other applicable customer facing role
  • Proven success in meeting and exceeding revenue targets while managing renewals
  • History of managing a high volume of transactions
  • Passionate about providing a top-notch, best-in-class customer experience
  • Strong presentation, meeting facilitation, and written communication skills
  • Comfortable analyzing and understanding data 
  • Excellent time management skills with the ability to track numerous details
  • Willingness to travel to customer locations or events as needed
  • Desire to work in a fast-paced startup environment where your input is desired to help craft our offerings and how we interact with clients
  • Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
  • Ability to communicate, present, and influence key stakeholders at all levels of an organization

Benefits

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/6131955002
View More Show Me The Details
Apr 16, 2024
Software Engineer, Backend, Billing -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The billing engineering team builds scalable APIs and tooling to manage the full billing lifecycle for our customers. Engineers have a huge impact and work on features tied directly to the revenue that Dialpad brings in. This is a full-stack engineering team that builds backend billing features to bring in revenue, customer facing frontends that allow admins to manage their licenses, and automated tooling for our finance and support teams. It’s all about thinking big and scaling to the rapid growth we have with more users, calls, and resellers.

Your Role

As a Software Engineer in the Billing team, you’ll own different components of our billing system. You’ll work closely with other engineers on the team to build scalable billing APIs.  You’ll also help create generic solutions and tools that improve our billing platform and help our support teams. In addition, you’ll help develop the next generation of our billing platform using microservices architecture.

This position reports to our Engineering Manager and has the opportunity to be based in our Buenos Aires Office. 

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You’re the type of person who is really proud when you build a resilient, well designed, long term solution that saves everyone time in the long run.

What you’ll do

You’ll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.

  • Build reusable, well defined APIs that are consumed in product code.
  • Monitor for performance and accuracy of how we bill our customers.
  • Build automated tools to enable our customers and support teams to perform self-service billing operations.
  • You’ll collaborate and cooperate with other engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs.
  • You will identify classes of problems across the system and come up with solutions in the form of a  long term engineering roadmap
  • Mentor new hires to help the team grow.

Skills you’ll bring 

  • Bachelor's degree in Software Engineering  or equivalent practical experience.
  • 4+ years of software development experience. 
  • Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining
  • Deep experience with cloud deployed solutions 
  • Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc. 

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search
  • Python

Frontend

  • VueJS (single page application)
  • Electron

Dialpad Benefits and Perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7241083002
View More Show Me The Details
Apr 16, 2024
Software Engineer, Backend, Engineering Productivity -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
Dialpad’s Engineering Productivity team is responsible for making our own engineers more productive. This means owning tooling and automation that enhances testability, code quality, and reduces overhead in getting things done.

The team works with engineers across Dialpad to gather feedback around productivity bottlenecks, which forms the team’s roadmap. We’re all about learning what our engineers need rather than adding unnecessary processes or gates.

Your role
As a Software Engineer on our Engineering Productivity team, you’ll work on tooling and automation that improves the productivity of all of Dialpad’s engineers. Given that your customers are other engineers at Dialpad, you’ll be able to positively impact the lives of those who work closely with you.

This position reports to our Director of Product Platform amp; Services Engineering and has the opportunity to be based in our Buenos Aires office. Working hours are flexible, with meetings generally between 2pm-5pm Buenos Aires time.

What you’ll do [i,e., Responsibilities]

  • Own tooling and automations that make engineers more efficient and happy
  • Partner with engineers to solve bottlenecks
  • Research industry best practices in the engineering productivity space, with a focus on enablement rather than micromanagement (e.g. DORA, SPACE metrics)

Who you are
You’re the type of engineer who recognizes that investment in workflow optimization leads to exponential long term gains, and you love doing it. You’re motivated by eliminating pain points for your peers and making them happier, more productive engineers.

We don’t require a specific number of years of experience, but we are looking for experienced engineers who have worked across a wide variety of codebases and engineering teams. It’s important that you’ve seen productivity pitfalls before and know where to start solving them.

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7327502002
View More Show Me The Details
Apr 16, 2024
Software Engineer, Backend, Engineering Productivity -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
Dialpad’s Engineering Productivity team is responsible for making our own engineers more productive. This means owning tooling and automation that enhances testability, code quality, and reduces overhead in getting things done.

The team works with engineers across Dialpad to gather feedback around productivity bottlenecks, which forms the team’s roadmap. We’re all about learning what our engineers need rather than adding unnecessary processes or gates.

Your role
As a Software Engineer on our Engineering Productivity team, you’ll work on tooling and automation that improves the productivity of all of Dialpad’s engineers. Given that your customers are other engineers at Dialpad, you’ll be able to positively impact the lives of those who work closely with you.

This position reports to our Director of Product Platform amp; Services Engineering and has the opportunity to be based in our Buenos Aires office. Working hours are flexible, with meetings generally between 2pm-5pm Buenos Aires time.

What you’ll do [i,e., Responsibilities]

  • Own tooling and automations that make engineers more efficient and happy
  • Partner with engineers to solve bottlenecks
  • Research industry best practices in the engineering productivity space, with a focus on enablement rather than micromanagement (e.g. DORA, SPACE metrics)

Who you are
You’re the type of engineer who recognizes that investment in workflow optimization leads to exponential long term gains, and you love doing it. You’re motivated by eliminating pain points for your peers and making them happier, more productive engineers.

We don’t require a specific number of years of experience, but we are looking for experienced engineers who have worked across a wide variety of codebases and engineering teams. It’s important that you’ve seen productivity pitfalls before and know where to start solving them.

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7316373002
View More Show Me The Details
Apr 16, 2024
Software Engineer, Full Stack, Agent -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Dialpad’s Supervisor experience team leverages artificial intelligence to craft advanced functionality specifically designed for contact center supervisors, enabling them to optimize operations and enhance the customer experience. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.

Your role

We are seeking a talented and experienced Full Stack Engineer who is passionate about building high-quality, scalable web amp; desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end and tackle technical hurdles and enrich the team through your engineering experience including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross functional team, including working closely with Product Managers in advocating for technical initiatives for the team.

This position reports to our Engineering Manager, who is based in North America, and is looking for the person to join the team in our Argentina Office.

 

What you’ll do

  • Develop and maintain Dialpad's web amp; desktop applications using modern technologies.
  • Write clean, modular, and maintainable code using best practices along with unit tests.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Ensure that features are shipped on time and with the highest quality.
  • Take up on-call activities to support and resolve the issues coming from the QA and the Customers
  • Be responsible for deploying the new releases on a weekly release cadence
  • Collaborate with cross-functional teams to build and use common components and practices across Dialpad products
  • Mentor junior engineers and help them grow their skills and expertise.

 

Skills you’ll bring

  • 6-10 years of experience in Full-stack software engineering.
  • Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc.
  • Experience with databases SQL/NoSQL.
  • Experience with building reusable and modular components both frontend and backend.
  • Experience with mentoring junior engineers and helping them grow their skills.
  • Experience with RESTful APIs and GraphQL schemas.
  • Experience with Agile development methodologies.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.

 

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7311641002
View More Show Me The Details
Apr 16, 2024
Software Engineer, iOS -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.


Your role 

As an iOS Engineer, you will play a critical part in defining and building a fault-tolerant, scalable, and well-designed application. We have a sophisticated distributed system with complex failure modes across multiple web and telephony protocols. Join us, and have a huge impact on the quality of Dialpad's growing products and services.


What you’ll do
 

  • Architect, build, iterate and manage our set of iOS applications
  • Influence every aspect of the iOS development process from API creation, design, and final product
  • Partner closely with our design team to produce an application that flows seamlessly and works intuitively with our users
  • Own important pieces of the product that has high visibility both internally and externally
  • Envision new products and features that are inspired, considered, and magical
  • Find simple, elegant solutions to hard problems


Skills you’ll bring 

  • Strong foundation in the fundamentals of computer science, with familiarity in data structures, algorithms and software design optimized for embedded systems.
  • Experience developing iOS applications using Swift or Objective-C
  • Knowledge of iOS frameworks such as UIKit, Core Data, and Core Animation
  • Outstanding engineering talent proven by great results, interesting hobby projects, open source contributions
  • Understanding of Git and version control
  • Strong problem-solving skills and ability to work independently and as part of a team
  • Strong verbal and written communication skills

    Bonus skills
  • Engineers with a background in real time communications technology is a plus
  • BS, or MS, in Computer Science or related technical discipline (or equivalent)


Dialpad benefits and perks


Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.


Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 


Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.


Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7278033002
View More Show Me The Details
Apr 16, 2024
Regional Partner Manager - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

You will contribute to our global sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global sales team is made up of Sales Development, Channel, Enablement, SMB, Mid-Market, and Enterprise—all teeming with unbridled passion and grit. Our representatives help businesses solve complex communications problems felt by many around the world.

Your role

Our Regional Partner Manager will be responsible for recruiting, onboarding, and managing telecom partners, technology consultants, VARs, and TSD's focused on next generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline, and go-to-market activities that generate incremental revenue for Dialpad.

This position reports to our AVP, Partner Sales.

What you’ll do 

  • You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory
  • You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners
  • Our partner managers are instrumental in growing company revenue, so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals

Skills you’ll bring 

  • We are looking for individuals who are goal oriented and thrive in a fast-paced, technology-driven sales environment. 
  • You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of over achieving sales quota and pipeline goals
  • 3-5+ years Channel Account Management experience on-boarding channel partners for a software company in the enterprise software space
  • Recent experience working for an emerging tech company
  • In-depth knowledge and experience with recruiting partners, value-added resellers and Master/Sub Agencies
  • Has met and/or exceeded own direct sales goals
  • Must show proven methodology to prospect and build pipeline
  • Proven track record of sustained over performance against sales quota and pipeline goals

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Culture

We’ve been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/6131955002
View More Show Me The Details
Apr 16, 2024
Automation Test Engineer 1 - Bangalore
Dialpad - Bangalore

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their jobs. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real-time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for workers everywhere, we are workers everywhere. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

After founding Google Voice and radically transforming consumer communications, our founders set out to completely transform the way the world works together. With over $2B in valuation and funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The Team

Great products are identified by their superior quality and for this reason, great organizations have a very engaged QA team.  Our Customers rely on us for their most critical communications; their sales calls, their support lines, their all-hands team meetings. They trust us to be worldwide, responsive, scalable and always available. And our QA team plays a very key role in maintaining that trust while we ship big and often.

This is a great opportunity to work closely with a dynamic team of QA Engineers and contribute to establishing a Test Center of Excellence at Dialpad, whose goal is to  provide QA know-how and the Test frameworks for the organization, and manage test environments, test data, and test environment virtualization.

What you will do

  • Work with your team to build an understanding of the product portfolio, the business workflows in the product, and the release cadence
  • Work closely with your manager to understand the vision, challenges, and opportunities ahead in the automation arena. 
  • You will build an understanding of existing internal automation tools and frameworks.
  • Develop, and maintain automated test scripts using the existing internal automation tools and frameworks. 
  • Execute automated test suites to ensure the quality and reliability of software applications.
  • Collaborate with senior engineers to understand project requirements and develop automated test scenarios/strategies accordingly.
  • You would be comfortable participating in the Functional Test Execution run cadence  
  • You will start delivering results towards current OKRs

Skills you’ll bring

  • You are a B.E/BTech Engineering Graduate, with a degree in computer science/software engineering with a broad technical understanding and interest. 
  • You bring in 1 to 2 years of relevant work experience or an equivalent mix of work and project experience in functional testing and test tools development (test automation) on Web applications.  
  • You are someone who has a deep passion for Quality Engineering with strong fundamentals in software development and testing 
  • You are excited to contribute to increasing release confidence with comprehensive testing.
  • Experience in  Web Application validation of SaaS-based Products and Services would be a plus  
  • Tooling experience with Selenium Webdriver and open-source test application frameworks is preferred.
  • Java programming experience is preferred. 
  • Working knowledge of VoIP, Telecommunication Systems, and Communication technologies including WebRTC or SIP-based service would be a definite plus.

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7284425002
View More Show Me The Details
Apr 16, 2024
Software Engineer II - Bangalore
Dialpad - Bangalore

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role

We are seeking a talented Fullstack  Software Engineer to help build and maintain our customer and partner facing tooling, automated workflows and administrative features for various products amp; services in our ecosystem. You will be responsible for designing, developing, and testing new features and improvements to our existing tooling and admin features. You will work closely with product managers, UX designers, backend developers, and other engineers to deliver a world-class communications platform to our users. 

What you’ll do [i,e., Responsibilities]

  • Design and implement new features and enhancements to Dialpad's tooling and admin features.
  • Build and maintain partner portals, which allow third-party organizations to manage their own Dialpad accounts and services.
  • Develop automated workflows to support the growing needs of customer support and ensure smooth operations.
  • Work with other engineers to ensure the scalability, performance, and reliability of the platform.
  • Collaborate with UX designers and product managers to define and refine requirements for new features.
  • Write high-quality, maintainable, and testable code using modern software development practices.
  • Work in an agile development environment with a focus on continuous integration and delivery.
  • Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
  • Troubleshoot and debug issues with existing features, as needed.
  • Stay up-to-date with the latest frontend technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
  • Pay close attention to detail and code quality to ensure that our web applications are performant, scalable, and maintainable.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Ensure that features are shipped on-time and with the highest quality.

Skills you’ll bring [i,e., Qualifications]

  • 2- 5 years of experience in FullStack, preferred previous experience in building web based tooling and support applications
  • Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc
  • Experience with building reusable and modular components.
  • Attention to detail and a focus on code quality and maintainability.
  • Experience with mentoring junior engineers and helping them grow their skills.
  • Experience with RESTful APIs and GraphQL schemas.
  • Experience with Agile development methodologies.
  • Ability to write clean, modular, and maintainable code.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7316373002
View More Show Me The Details
Apr 16, 2024
Associate QA Engineer - Bengaluru
Dialpad - Bengaluru

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help  identify and fix any issues or defects in the software. The QA team's primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users.

Your role 

As an Associate QA Engineer I, your role primarily  involves  ensuring the quality and validation of the functionality, and workflows of the Dialpad Product vertical  . Your responsibilities  will include test creation.  execution, functional testing , bug reporting and tracking. The role also expects collaboration and communication with the global teams both internal and cross functional. 

This position reports to our Functional QA Manager/s and will  be  based in our Bangalore, India Office. This is a Hybrid work position and will involve working with the Team, in an office setting at Bangalore, India

What you’ll do 

Test Planning and Execution:

  • Assist in the creation of test plans based on project specifications.
  • Execute manual test cases to ensure the quality and functionality of Dialpad products.

Bug Tracking and Reporting:

  • Identify and document software defects with clear and concise details.
  • Work closely with developers to ensure timely resolution of identified issues.

Regression Testing:

  • Conduct regression testing to ensure that new features and enhancements do not adversely impact existing functionality.

Collaboration:

  • Collaborate with cross-functional teams, including developers and product managers, to understand project requirements and deliver high-quality software.

Documentation:

  • Create and maintain comprehensive test documentation, including test cases, test scripts, and test reports.

Skills you’ll bring

Educational Background:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

Technical Skills:

  • Basic understanding of software testing concepts.
  • 1 to 2.5 yrs of experience  in Manual Testing 
  • Familiarity with manual testing processes and methodologies.

Communication Skills:

  • Strong verbal and written communication skills.
  • Ability to articulate issues and provide clear and concise reports.

Team Player:

  • Ability to work collaboratively in a team environment.
  • Willingness to learn and adapt to new technologies.

Attention to Detail:

  • Exceptional attention to detail and a passion for delivering high-quality software.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/7325997002
View More Show Me The Details
Apr 16, 2024
Client Account Executive, VSB -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

A Client Account Executive, VSB at Dialpad is responsible for helping existing clients execute upgrades to their accounts, driving YoY revenue growth. This role’s primary responsibility is to receive leads from the Client Sales team, create quotes, communicate with customers, and facilitate customers adding licenses to their account. This role’s secondary responsibility is to manage a portfolio of existing Dialpad customer accounts where the CAE, VSB will show the value of what's possible through the implementation of additional Dialpad product suite offerings. 

The CAE, VSB is a member of the Sales organization, will carry a revenue quota and will report directly to their front line sales leader. The CAE, VSB will be responsible for meeting/exceeding sales and revenue goals and objectives.

Responsibilities

  • Manage the full sales cycle for a dedicated portfolio of SMB clients, collaborating closely with internal teams (Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing) and Dialpad Partners to drive customer base expansion.
  • Partner with fellow SMB CAEs to identify leads for upsell/cross-sell opportunities, develop compelling quotes, and maintain effective client communication.
  • Strategize account growth by crafting personalized account plans in alignment with monthly and quarterly sales objectives.
  • Foster strong relationships with customers to understand their strategic goals and anticipate expansion requirements.
  • Proactively generate leads and nurture a robust sales pipeline.
  • Consistently achieve or surpass quarterly revenue targets.

Skills you'll bring

  • 1-3 years of sales experience in an ever-changing environment
  • Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background 
  • Ability to communicate, present and influence key stakeholders and decision makers 
  • Experience providing timely and accurate forecasts to sales leadership 
  • Excellent time management and organizational skills with the ability to track numerous details
  • SaaS sales background strongly preferred, bonus points for UCaaS/CCaaS
  • Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
  • Curiosity: Ability to get to know your customers’ business, internal teams and processes
  • Closing mindset: Get ahead of closing deals by asking closing questions early and often
  • Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from
  • High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment
  • Organization: The key to success is execution. Our preferred candidate has outstanding organizational skills
  • Communication: Clear communication is critically important to this role. Our ideal candidate has exceptional verbal a

Dialpad Benefits and Perks

Equity, balance, and belonging 

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity 

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7230327002
View More Show Me The Details
Apr 15, 2024
Manager, Professional Services -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

You’ll work closely with your Director, Senior Manager, and the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the PM role and the Professional Services team You will meet your team and start to learn the onboarding process, volume, and workflows. 

In your first 60 days: 

You will begin to mentor, guide, coach, and support your team. You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment  Begin to review processes and procedures.  Start to find areas for improvement.

By 90 days: 

Younwill start to assist your team with their implementations. Be a point of escalation.  Lead the team meetingsProvide leadership team feedback on the current state of onboarding and provide feedback/recommendations. Start to implement change. Develops the team and builds success plans. 

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team. You have at least 3 years of experience in the UCaaS/CCaaS space.  You are a proven leader that can motivate, inspire, and get the best out of people. You love working in cloud communications and can drive positive change.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning amp; development program focused on the success of our Dialers.

Culture

We’ve been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7302252002
View More Show Me The Details
Apr 15, 2024
Salesforce Systems Administrator -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad is looking for a highly motivated and collaborative Salesforce Systems Administrator with excellent analytical, problem solving and communication skills to join our Systems and Tools team. The team plays an essential role in quote creation, contract management , and all revenue data including commissions.  We support the business with innovative ideas and technical expertise while working closely with our Global Sales teams, Finance, Deal Desk, Marketing and Operations departments.  

 

Your role

As a Systems Administrator at Dialpad, you'll be part of a passionate team who are responsible for supporting the Salesforce CRM platform which integrates with financial and billing systems. The team works closely with technology liaisons of various platforms to troubleshoot issues and engage on issue resolution. The Systems Administrator must be an excellent communicator and have the ability to handle a high volume of requests from customers with varying technical skills. You will need to pay close attention to detail, be a strong problem solver and not afraid to chase down answers.  You will work closely with the Sr. Systems Administrator to prioritize and strategize on tasks.  The Systems Administrator must be proficient at documenting new processes and understand the underlying business operations in order to support users in Salesforce and related systems, while keeping our platform running at a high scale, speed, accuracy and reliability. You will collaborate with the team to deliver valuable functionality to our internal customers.

This position reports to our Director, Sales Ops amp; Strategy and has the opportunity to be based in our Buenos Aires Office. 

What you’ll do [i,e., Responsibilities]

  • Manage, troubleshoot  and resolve field support ticket submission
  • Respond to Salesforce user requests and provide technical support 
  • Handle all basic administrative functions including user and field maintenance, page layouts, reports and dashboards management and other routine tasks
  • Perform data quality analysis to assist in data integrity in the system
  • Partner with business systems teams to ensure quality control in the system
  • Document and maintain procedures resolving the recurring incidents
  • Provide a superior customer experience in all interactions with internal and external customers 

Skills you’ll bring [i,e., Qualifications]

  • 3+ years experience in a similar role at a SaaS company
  • 3+ years of Salesforce administration and maintenance experience
  • Strong understanding of Salesforce best practices and functionality
  • Experience working as a part of a sales/revenue operations team
  • Knowledge of sales and marketing processes and workflows 
  • Excellent problem-solving skills and the ability to troubleshoot and resolve issues in a timely manner
  • Strong technical and communication skills and the ability to effectively communicate and collaborate with stakeholders
  • Proactive attitude to identify and resolve issues
  • Salesforce Administrator certification is a plus

 

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

 

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7331628002
View More Show Me The Details
Apr 15, 2024
Senior Software Engineer, Backend, Developer Platform -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
Dialpad’s Developer Platform team plays an essential role in supporting custom integrations, internal stakeholders, and 3rd party developers. This team collaborates closely with all internal product development teams, Dialpad customers, and strategic partners to constantly improve the developer ecosystem including APIs amp; services, automation, real-time data flows, embedded applications, integrations, tooling, documentation, and SDKs. 

Your role
As a Senior Software Engineer on the Developer Platform team, you’ll primarily own building and supporting reseller and partner APIs amp; services. You’ll work closely with engineering teammates, product leaders, business leaders, and external partner leaders and engineers to facilitate integrations and collaboration between multiple 3rd party systems. You’ll also help create general reseller and partner services that enable the developer platform to scale to support future stakeholders.

This is a high-impact role directly representing significant contributions to Dialpad’s revenues and is of particular strategic importance.

This position reports to our Senior Engineering Manager and has the opportunity to be based in our Buenos Aires Office, with preferred working hours overlapping as much as possible with PST/PDT.

What you’ll do [i,e., Responsibilities]

  • Build and maintain public APIs, real time streaming endpoints and services to enable Dialpad’s customers, partners amp; integrators to connect Dialpad with external systems and create customized automations and workflows
  • Combine backend services, data layers, and public interfaces to expand and support our growing developer ecosystem
  • Support our largest partners and resellers to build out highly integrated and bespoke solutions with the Dialpad platform including joining calls with key clients
  • Provide guidance and mentorship to junior teammates
  • Proactively collaborate with key stakeholders in multiple geographies in particular North America, Europe, India amp; Latin America.
  • Tech Stack: Python, Node.js, Vue.js, Redis, Google Cloud

Skills you’ll bring [i,e., Qualifications]

  • Ideally at least 5 years professional experience
  • Technical proficiency with a modern Backend programming language (bonus for Python)
  • Collaborative amp; team player but also able to work independently amp; autonomously
  • Good technical communication skills
  • Pragmatic approach to solving problems whilst balancing business goals
  • Experience working on APIs amp; integrations beneficial
  • Experience participating in technical meetings with external customers amp; stakeholders

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7322073002
View More Show Me The Details
Apr 15, 2024
Senior Software Engineer, Frontend, Chatbots and Knowledge Management -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

As a Senior FE engineer, you’ll own the company knowledge management console and virtual assistant SDK. You’ll work closely with the rest of the Search amp; Assist unit to deliver best-in-class generative chatbots and virtual assistants. You’ll also help create the Assist SDK that is used to power all Dialpad’s virtual assistants. In addition, you’ll help knowledge managers improve and train chatbots.

This position reports to our Search amp; Assist, Engineering Director, and has the opportunity to be based in our Buenos Aires Office.

What you’ll do [i,e., Responsibilities]

  • Own most of the chatbot related UI/UX
  • Make data-informed decisions on how to facilitate chatbot administration
  • Partner with product designers to explore new features and make them part of our offering
  • Research ways to improve human-chatbot interactions and ways to facilitate chatbot administration

Skills you’ll bring [i,e., Qualifications]

  • Bachelor's degree in computer science or higher.
  • At least +6 years of frontend development  experience. 
  • Experience in Vue or equivalent frameworks
  • Experience with Typescript
  • Experience in building scalable and responsive data rich applications, including pagination, infinite scrolling and data wiz. 
  • Clear understanding of how distributed systems works with particular focus on client-server architectures, push notifications, rest apis, websockets
  • Good understanding of testing frameworks and automation. Strong passion for quality.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7304706002
View More Show Me The Details
Apr 15, 2024
Senior Software Engineer, Frontend, Digital Experience -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team
Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services. Every day, millions of users across the world leverage our technology to communicate effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role
Dialpad is seeking a talented and experienced Senior Frontend Engineer to lead our team on a mission to build the next generation of our Web and Desktop experiences, working closely with the leadership in the Contact Center space. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, frontend client using modern technologies like Vue3, Typescript, GraphQL, willing to make an impact while contributing to a cross-functional team.

What you’ll do  

  • Create a long term technical vision for the web and desktop frontend clients, while defining steps to deliver value in shorter term phases.
  • Design and build amazing web experiences written in industrial, up-to-date frameworks such as Vue.js and TypeScript, in a secure, well-tested, and performant way.
  • Work closely with backend engineers to design and implement RESTful APIs and data schema.
  • Collaborate with product managers, designers, and other engineers to deliver high-quality products.
  • Build responsive composable UIs for all devices, screen sizes, and resolutions.
  • Plan and create reusable and modular components/micro-frontends that can be used across multiple products.
  • Craft clean, modular, and maintainable code using best practices.
  • Consistently ship small features and improvements with minimal guidance and support from other team members.
  • Pay close attention to detail and code quality to ensure that our web applications are performant, fast, and scalable.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Perform unit and end-to-end testing.
  • Constantly optimize web applications for maximum speed and scalability.
  • Ensure that features are shipped on-time and with the highest quality.
  • Stay up-to-date with the latest frontend technologies and industry trends.
  • Mentor engineers and help them grow their skills, expertise, and technical responsibilities.

Skills you’ll bring  

  • 6+ years of experience in frontend software engineering.
  • Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience
  • Strong experience with Vue.js or another modern JavaScript web framework (React, Angular, Ember, etc.)
  • Strong experience using state management libraries: Vuex, Redux, Recoil, MobX
  • Strong experience using Typescript and ES6
  • Strong experience with RESTful APIs, schema, cache, scalability and performance
  • Extensive knowledge of HTML and CSS
  • Experience with building reusable and modular components.
  • Experience designing and building interactions that are fully accessible and comply with the Web Content Accessibility Guidelines (WCAG) standards.
  • Experience with writing automated tests with tools like Karma, Jasmine, Jest, Mocha, TestCafe, AVA, tape
  • Attention to detail and ability to write clean, modular, and maintainable code
  • Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them
  • Experience building Progressive Web Apps (PWA)
  • Experience with highly agile and iterative development processes.
  • Strong debugging and troubleshooting skills

Dialpad Benefits and Perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

 

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7261256002
View More Show Me The Details
Apr 15, 2024
Senior Software Engineer, Fullstack, Supervisor Experience -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Dialpad’s Supervisor experience team leverages artificial intelligence to craft advanced functionality specifically designed for contact center supervisors, enabling them to optimize operations and enhance the customer experience. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.

Your role

We are seeking a talented and experienced Full Stack Engineer who is passionate about building high-quality, scalable web amp; desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end and tackle technical hurdles and enrich the team through your engineering experience including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross functional team, including working closely with Product Managers in advocating for technical initiatives for the team.

This position reports to our Engineering Manager, who is based in North America, and is looking for the person to join the team in our Argentina Office.

What you’ll do

  • Develop and maintain Dialpad's web amp; desktop applications using modern technologies.
  • Write clean, modular, and maintainable code using best practices along with unit tests.
  • Participate in code reviews to ensure code quality, maintainability, and scalability.
  • Ensure that features are shipped on time and with the highest quality.
  • Take up on-call activities to support and resolve the issues coming from the QA and the Customers
  • Be responsible for deploying the new releases on a weekly release cadence
  • Collaborate with cross-functional teams to build and use common components and practices across Dialpad products
  • Mentor junior engineers and help them grow their skills and expertise.

Skills you’ll bring

  • 6-10 years of experience in Full-stack software engineering.
  • Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc.
  • Experience with databases SQL/NoSQL.
  • Experience with building reusable and modular components both frontend and backend.
  • Experience with mentoring junior engineers and helping them grow their skills.
  • Experience with RESTful APIs and GraphQL schemas.
  • Experience with Agile development methodologies.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7303675002
View More Show Me The Details
Apr 15, 2024
Senior Software Engineer, Java, Digital Experience -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role

Dialpad is seeking a talented and experienced Senior Software Backend or Fullstack Engineer to lead our team on a mission to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, backend infrastructure and features, willing to make an impact while contributing to a cross-functional team.

What you’ll do 

  • Write clear and complete architectural design documents which are easily understood by other team members.
  • Provide  estimates on technical resources and requirements necessary to plan and begin projects
  • Take responsibility for the execution of projects in the omnichannel contact center communications space. Assist and drive where necessary to ensure the team meets its delivery milestones.
  • Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
  • Review technical designs to ensure features / products are well-integrated and fully meet business needs.
  • Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
  • Troubleshoot and debug issues with existing features, as needed
  • Stay up-to-date with the latest backend platform  technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
  • Ensure that features are shipped on-time and with the highest quality.
  • Continue contributing to fun projects meant to delight users!

Skills you’ll bring

As an experienced backend software engineer, you drive software delivery amp; operational excellence by turning well-defined business objectives into software systems. Significant impact on Organization-wide output.

  • 6+ years of strong experience in backend software engineering.
  • Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience
  • Strong experience working with Java and Python. 
  • Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies.
  • Working knowledge of of unit test and integration test frameworks
  • Good understanding of web technologies such as HTML, CSS, Javascript, RestFul APIs, web application frameworks
  • Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Experience with highly agile and iterative development processes.
  • Experience with mentoring engineers and helping them grow their skills
  • Our Tech Stacks: Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, Web application containers like Tomcat.  Python backend on Google Cloud Platform (AppEngine, Datastore , BigQuery, Dataflow, Memcache, Cloud Tasks, Pub / Sub),  Vue.js/Vuex frontend running natively in Electron

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7320954002
View More Show Me The Details
Apr 15, 2024
Structured Cabling Technician - Los Angeles, CA -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7883ac8ecaad3b018ee1e97ba019a6&source=&lang=en
View More Show Me The Details
Apr 15, 2024
Account Executive, Mid-Market - Austin
Dialpad - Austin

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Account Executive, Mid-Market will solve tangible client challenges by redefining their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell. In this role, you’ll combine acquiring new customers and uncover market opportunities to get the market talking about Dialpad!

Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives.  This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Your role

As an Account Executive, Mid-Market you’ll own the complete sales process from start to finish. You’ll work closely with Sales Leadership and Sales Engineers to take a medium sized business prospect to an active Dialpad client. In addition, you’ll help businesses solve complex communications problems felt by everyone around the world.

This position reports to a Mid-Market Regional Vice President. 

What you’ll do 

  • Own the entire sales process, including converting leads into workable pipeline
  • Build strategic outbounding campaigns and sequencing to source your own opportunities
  • Have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, and career roadmap

Skills you’ll bring 

  • 3-5 years of sales experience in an ever-changing environment  
  • Experience in managing amp; closing strategic deal cycles that include multiple business units and stakeholders
  • Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

Dialpad Benefits and Perks

EQUITY, BALANCE, AND BELONGING

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

CULTURE

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

COMPENSATION amp; EQUITY

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

BENEFITS, TIME-OFF amp; WELLNESS

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

CONTINUING EDUCATION

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7325993002
View More Show Me The Details
Apr 15, 2024
B2B Marketing Manager/in (m/w/d) mit Schwerpunkt auf Performance Marketing & Lead Nurturing - Berlin
virtualQ - Berlin




Du suchst eine Arbeit mit Sinn, bei der du dein kreatives und lösungsorientiertes Denken in die Tat umsetzen kannst? Dir gefallen steile Lernkurven, flache Hierarchien und ein professionelles Miteinander? Dann haben wir etwas für dich.

Als erfolgreiches SaaS Unternehmen suchen wir eine/n erfahrene/n B2B Marketing Manager/in (m/w/d) mit Schwerpunkt auf Performance Marketing & Lead Nurturing, um unser Marketing-Team zu erweitern.

 



DEINE VERANTWORTUNG:

    • Du übernimmst das Thema digital Lead Generation und erstellst Lead-Nurturing-Strategien, um Leads in Kunden zu konvertieren

    • Du entwickelst unsere Website (Wordpress) im Team weiter und behältst die Conversion-Optimierung im Auge

    • Du bist verantwortlich für die Konzipierung, Erstellung und Pflege von Workflows sowie personalisierte E-Mails und geeigneten Landingpages

    • Du hast den Fokus auf den KPIs deiner Kampagnen und optimierst den Sales-Funnel konsequent. 

    • Du arbeitest eng mit dem Sales-Team zusammen, um einen nahtlosen Sales-Funnel zu garantieren und das Lead-Nurturing entsprechend zu perfektionieren

    • Du bist im Lead für Performance-Advertising (Linkedin, Native Ads, Google Ads, etc.)



FÄHIGKEITEN:

    • Du hast mehrjährige Erfahrung im Marketing mit Fokus auf Performance-, Website- und/oder Automation-Marketing.

    • Du hast bereits fundierte Erfahrung in der Verwendung von Marketing- und Sales-Automation-Tools wie Hubspot, Eloqua oder Salesforce.

    • Dir liegt die Erstellung von B2B Lead-Nurturing-Strategien sowie die Umsetzung von Kampagnen entlang des Sales-Funnels.

    • DU hast gute Kenntnisse in der Implementierung von Conversion-Optimierungen auf WordPress

    • Du hast hervorragende Fähigkeiten im Projektmanagement, der Analyse und Interpretation von Daten. Du vertraust nicht nur auf dein Bauchgefühl, sondern stützt deine Kampagnen auch auf Zahlen.

    • Du hast ausgeprägte Kommunikationsfähigkeiten auf Deutsch und Englisch.

    • Du bist ein Teamplayer und gehst respektvoll mit deinen Mitmenschen um.

    • Du arbeitest transparent, gewissenhaft sowie strukturiert.



DARAUF DARFST DU DICH FREUEN

    • Schulungen? Workshops? Seminare? Wir fördern dich individuell, basierend auf deinen Fähigkeiten und Interessen!

    • Home-Office nach Absprache und Gleitzeit (mit Kern-Arbeitszeit von 10 bis 16 Uhr) sind selbstverständlich.

    • Co-Working, Chillout Area und frisch gebrühter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Mitte, direkt um die Ecke vom Checkpoint Charlie, bietet alles was das Herz begehrt.

    • Ein Team mit 11 Nationalitäten und einer Altersspanne von 20 bis 55 Jahren - gepaart mit langjähriger Branchenerfahrung und geballter Expertise.

    • Tolle Entwicklungsperspektiven in einem der am schnellsten wachsenden Tech-Startups Deutschlands

    • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware-Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen

    • Work hard, play hard - unsere Erfolge und unseren Teamspirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten 

    • Team Days, Happy Hour, After-Work get-together – regelmäßige freiwillige Team Aktivitäten zum lockeren Kennenlernen und Abschalten

    Wir bieten dir eine anspruchsvolle und abwechslungsreiche Position mit hohem Gestaltungsspielraum in einem modernen Unternehmen. Werde Teil unseres erfolgreichen Marketing-Teams und bringe uns mit deinem Können voran! Wir freuen uns auf deine Bewerbung!



WER SUCHT HIER?

virtualQ ist die virtuelle Warteschleife im Kundenservice. Als Voice Assistent wartet die Software stellvertretend für die Anrufer im Service-Center in der Warteschleife und informiert sie, wenn sie an der Reihe sind. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center, um so Agenten im Callcenter zu entlasten. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namhafte Unternehmen wie die Gothaer, Württembergische, HolidayCheck, EnBW, E.On, METRO AG, HanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit dir fortsetzen!



Bewirb dich gerne, auch wenn du nicht alle Punkte mitbringen solltest. Uns ist viel wichtiger, dass jemand zu uns passt. Hard-skills kann man immer noch lernen.

P.S.: Falls dieser Job nichts für dich sein sollte, dann schau dich gerne auf unserer Karriereseite um: https://virtualq.io/karriere/ ! Dort findest du alle offenen Positionen :-)

Also, worauf wartest du noch? Wir freuen uns auf deine Bewerbung! 

Dein Ansprechpartner: Thomas



 

Source: https://virtualq.softgarden.io//job/44403177/B2B-Marketing-Manager-in-m-w-d-mit-Schwerpunkt-auf-Performance-Marketing-Lead-Nurturing?jobDbPVId=124146322&l=de
View More Show Me The Details
Apr 15, 2024
Praktikum im Marketing bei virtualQ - Berlin
virtualQ - Berlin




Wir suchen DICH für unser Marketing Team bei virtualQ! Wenn du Lust hast, in einem dynamischen Unternehmen durchzustarten und deine Fähigkeiten im Bereich Marketing weiterzuentwickeln, dann bewirb dich jetzt bei uns.



DEINE VERANTWORTUNG:

Als Teil unseres jungen und wachsenden Marketing Teams trägst du dazu bei, das Content Marketing aufs nächste Level zu bringen und virtualQ bestmöglich zu präsentieren, um neue Kunden zu gewinnen. Dabei erwarten dich täglich neue Herausforderungen in einem Umfeld, das dich fordert, aber gleichzeitig auch fördert.

Konkret umfasst dein Aufgabenfeld folgende Tätigkeiten:

      • Content-Erstellung: In Zusammenarbeit mit unserer Content Managerin unterstützt du bei der Erstellung von relevantem B2B-Content für verschiedene Kanäle wie Webseite, Blog, Newsletter, Presse und Social Media (Fokus insbesondere LinkedIn).

      • Ideenfindung und Umsetzung von eigenen Projekten: Mit der Zeit entwickelst du ein Gespür für unsere Zielgruppe und trägst dazu bei, neue und innovative Formate für unseren Content zu kreieren.

      • Du unterstützt und übernimmst die gestalterische Arbeit und entwickelst Konzepte für neue Webseiten, Social Media Beiträge, Events und dergleichen.

      • Überwachung und Optimierung von KPIs: Du behältst stets den Überblick über unsere Marketing-Kennzahlen und leitest geeignete Maßnahmen ab, um diese zu verbessern.

      • Formulierung überzeugender Texte: Mit deinen herausragenden Schreibfertigkeiten verfasst du Inhalte, die unsere Zielgruppe ansprechen und begeistern, wie z. B. Erfolgsgeschichten von Kunden, Experteninterviews oder Produktbeschreibungen.

      • SEO-Optimierung: Du nutzt bewährte SEO-Praktiken wie Keyword-Recherche, um sicherzustellen, dass unser Content für die organische Suche optimiert ist.

      • Du unterstützt das Marketing Team bei der Planung und Umsetzung von Kundenevents, Messen und Webinaren.



FÄHIGKEITEN:

Für die Rolle solltest du folgende Eigenschaften mitbringen:

  • Student:in im Bereich Marketing, Kommunikations- oder Medienmanagement oder eine vergleichbare Fachrichtung.

  • Organisationstalent und Auge fürs Detail: Du behältst stets den Überblick über das große Ganze und hast ein gutes Gespür für zahlen getriebene Tätigkeiten.

  • Selbstständige Arbeitsweise: Du übernimmst Ownership für deine Aufgaben und arbeitest eigenständig an deinen Projekten und teilst deinen Fortschritt transparent mit dem Team.

  • Du kannst sehr gut mit Photoshop oder einem vergleichbaren Tool umgehen, hast ein Auge für Design und beherrschst einfache Videobearbeitung. 

  • Affinität zu digitalen Tools: Du hast eine Begeisterung für digitale Tools wie Hubspot, Miro und Confluence und lernst schnell damit umzugehen.

  • Teamgeist und Kommunikationsstärke: Du bist ein:e echte:r Teamplayer:in und überzeugst mit deiner kommunikativen Art.

  • Sehr gute Deutschkenntnisse (C1- C2) sowie gute Englischkenntnisse (B2-C1) in Wort und Schrift runden dein Profil ab.

 


Warum virtualQ?


Wir bei virtualQ bieten dir nicht nur die Möglichkeit, in einem dynamischen Start-up-Umfeld zu arbeiten und Verantwortung zu übernehmen, sondern auch:

  • Ein engagiertes und internationales Team mit einer offenen Unternehmenskultur und flachen Hierarchien.

  • Eine steile Lernkurve: Bei virtualQ wachsen wir schnell und das Gleiche erwarten wir auch von dir. Du wirst ständig gefordert, lernst aus deinen Fehlern und bekommst viel Freiraum, um deine Ideen umzusetzen.

  • Einen zentralen Standort im Herzen von Berlin, Nähe Moritzplatz, mit einer lebendigen Umgebung und einem kostenfreien Barista-Service.

  • Flexible Arbeitszeiten und die Möglichkeit zum Remote Work, um eine gute Work-Life-Balance zu ermöglichen.

  • Kostenfreier Zugang zum Online-Coaching-Tool Likeminded für professionelles und persönliches Coaching



WER SUCHT HIER?

virtualQ ist die virtuelle Warteschleife im Kundenservice. Als Voice Assistent wartet die Software stellvertretend für die Anrufer im Service-Center in der Warteschleife und informiert sie, wenn sie an der Reihe sind. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center, um so Agenten im Callcenter zu entlasten. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namhafte Unternehmen wie die Gothaer, Württembergische, HolidayCheck, EnBW, E.On, METRO AG, HanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit dir fortsetzen!



Bewirb dich gerne, auch wenn du nicht alle Punkte mitbringen solltest. Uns ist viel wichtiger, dass jemand zu uns passt. Hard-skills kann man immer noch lernen.

P.S.: Falls dieser (Praktikant:innen-) Job nichts für dich sein sollte, dann schau dich gerne auf unserer Karriereseite: https://virtualq.io/karriere/ nach einem passenden Job um! Dort findest du alle offenen Positionen :-)

Also, worauf wartest du noch? Wir freuen uns auf deine Bewerbung! 

Dein Ansprechpartner: Thomas



 

Source: https://virtualq.softgarden.io//job/44403212/Praktikum-im-Marketing-bei-virtualQ?jobDbPVId=124146432&l=de
View More Show Me The Details
Apr 15, 2024
Sales Development Representative (w/m/d) - Berlin
virtualQ - Berlin




#Kundenbegeisterung #SalesKarriere #Startup #Software… Du willst im Vertrieb durchstarten, suchst die Startup Laufbahn, interessierst Dich für Software, bist hartnäckig, überzeugst als Persönlichkeit und der Austausch mit Menschen inspiriert Dich?

Wenn du zudem Lust hast, die Branche von innovativen Produkten zu begeistern und Teil des Unternehmens zu werden, das jüngst von Gründerszene zum Tech-Startup des Jahres gekürt wurde, dann sollten wir uns kennenlernen!



MIT DIESEN TÄTIGKEITEN MACHST DU VIRTUALQ ZUM VERKAUFSSCHLAGER
  • Du wirkst an der Entwicklung von Konzepten zur Outbound Leadgenerierung mit
  • Du recherchierst Leads, sprichst aktiv neue potenzielle Kunden an und setzt Konzepte eigenständig um
  • Du übernimmst eine federführende Rolle in der Kunden-Erst-Kommunikation - Dein Telefon ist hier Dein bester Freund
  • Du generierst Kundenkontakte, qualifizierst diese vor und übergibst sie an Deine Account Executive Kollegen
  • Du wartest nicht bis Dein Telefon klingelt, sondern greifst lieber selbst zum Hörer, bist pro-aktiv, berätst und überzeugst Unternehmen von unseren Produkten und Lösungen
  • Du bist ein guter Zuhörer, erkennst die Bedürfnisse Deiner Gesprächspartner und berätst diese individuell und zielführend
  • Du scheust dich nicht, neue Wege der Kundengewinnung zu gehen, sondern entwickelst und testest neue Verkaufsstrategien, die Du mit Ausdauer und Biss verfolgst



MIT DIESEN SKILLS BIST DU UNSER TOP-KANDIDAT (M/W/D)
  • Du überzeugst durch Deine optimistische, begeisternde Persönlichkeit, dein Enthusiasmus ist ansteckend
  • Du bist eloquent und triffst dank Fingerspitzengefühl und Empathievermögen sowohl auf Deutsch als auch auf Englisch den richtigen Ton
  • Du setzt Dir selbst hohe Ziele, bleibst hartnäckig dran und gibst nicht auf
  • Du hast erste Erfahrungen im Vertrieb oder im Kundenservice
  • Du bist technisch versiert und interessierst Dich für Software und Digitalisierung
  • Du schaust gerne über den Tellerrand und hast Lust auf neue Herausforderungen in einem Unternehmen, das aufs Wachstumskurs ist und sich ambitionierte Ziele setzt



DARAUF DARFST DU DICH FREUEN
  • Direkte Zusammenarbeit mit dem Sales Management und Kennenlernen des kompletten Sales-Prozesses inklusive Customer Success und After Sales
  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht
  • Ein Team zum Verlieben ♡ - schau auf unserem Instagram Account @virtualQapp vorbei und mach Dir selbst ein Bild!
  • Tolle Entwicklungsperspektiven in einem der laut Gründerszene Ranking am schnellsten wachsenden Tech-Startups Deutschlands
  • Schulungen? Workshops? Seminare? Wir fördern Dich individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working, Chillout Area und frisch gebrühter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Mitte, direkt um die Ecke vom Checkpoint Charlie, bietet alles was das Herz begehrt
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware-Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen
  • Work hard, play hard - unsere Erfolge und unseren Teamspirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten 
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten

Wir bieten eine anspruchsvolle und abwechslungsreiche Aufgabe mit hohem Gestaltungsspielraum in einem modernen Unternehmen mit flachen Hierarchien und einem motivierten Team. Werde Teil unseres erfolgreichen Sales Development-Teams und bringe uns mit deinem Können voran! Wir freuen uns auf deine Bewerbung!



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie Lufthansa Albatros, HanseMerkur und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir fortsetzen!



Bewirb dich gerne, auch wenn du nicht alle Punkte mitbringen solltest. Uns ist viel wichtiger, dass jemand zu uns passt. Hard-skills kann man immer noch lernen.

P.S.: Falls dieser Job nichts für dich sein sollte, dann schau dich gerne auf unserer Karriereseite: https://virtualq.io/karriere/ nach einem passendem Job um! Dort findest du alle offenen Positionen :-)

Also: WORAUF WARTEST DU NOCH? WIR FREUEN UNS AUF DEINE BEWERBUNG!

Deine Ansprechpartner: Thomas



 

Source: https://virtualq.softgarden.io//job/44403602/Sales-Development-Representative-w-m-d-?jobDbPVId=124146842&l=de
View More Show Me The Details
Apr 15, 2024
Channel Partner Manager - NORAM (Remote) - Denver
Telnyx - Denver


About Telnyx


Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a

private, global, multi-cloud IP network

, to bringing

hyperlocal edge

technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.



We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.



Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.


The Role

The Channel Partner Manager is crucial in delivering on our transformational vision in the USA and Canada regions.

We are looking for a highly motivated leader and team player to join the Global Partnerships & Channels team as our lead in North America. You will build a plan to accelerate and scale the growth of our business Consulting & Implementation, Reseller, Service Provider, and Build partners within the North American market. 

This strategic role requires a balance of strategy, sales, and a roll-up-your-sleeves and 'get it done' attitude.

You must be a highly motivated team player with expertise working in a fast-paced, cross-functional manner and can establish broad senior-level relationships. You have a proven track record of delivering results and getting things done. You will demonstrate strong business acumen, have outstanding communication skills, and be able to effectively build relationships with and executive business Consulting & Implementation, Reseller, Service Provider, and Build alliance leaders in the partner ecosystem.

Responsibilities
  • Create a Partner go-to-market business plan and drive net new partner revenue
  • Proactively manage relationships with partner executives at sourced partners to build partner mindshare.
  • Build regional partner mindshare within priority industries and workflows
  • Drive Partner Forecast Process and Reporting
  • Work with marketing to plan and execute marketing events to drive new revenue

What we are looking for
  • Strong track record of exceeding partner sales revenue targets
  • At least 5-10 years prior experience working with partners driving highly qualified pipeline
  • Manage to make an impact within your first 60 days. Drive to succeed and results-focused.
  • Politically astute, good understanding of business, and able to ascertain key decision makers
  • Experience with creating and building differentiated relationships with partners in the SI, Reseller, MSP and ISV community
  • Demonstrated ability to drive significant influenced revenue with and through partnerships
  • Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with clients, partners, etc.
  • Willing and able to travel

Bonus points for:

  • Fortune 500 enterprises, Telco, CPaaS, UCaaS, CCaaS or SaaS new business sales experience.

  • Experience in managing complex sales cycles including RFPs, PoCs, bidding presentations.

  • C-Level or equivalent selling experience  

  • Multiple language skills 

#LI-RH1

 

Bring Your Authentic Self to Telnyx


Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a place of belonging for everyone. 



We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 



You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?


Source: https://boards.greenhouse.io/telnyx54/jobs/5947962003
View More Show Me The Details
Apr 15, 2024
Accounts Payable Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your Role

As an Accounts Payable Specialist, you will be part of the Dialpad Corporate Accounting Team, reporting into the Accounting Manager. You are detail-oriented, self-motivated, a team-player and have exceptional customer service skills. Your responsibilities will include, but are not limited to, management of the payables and expense inboxes, processing of vendor invoices for complete and accurate recording to the general ledger, responding to internal and external inquiries relating to purchases, invoices and employee expenses, as well as partnering closely with the Purchasing Team for appropriate application of invoices to approved purchase orders.

What you'll do

  • Manage the master vendor listing, including setting up approved vendors and reviewing W-9s
  • Manage the payables and expense email inboxes, responding to inquiries from internal and external stakeholders timely and professionally 
  • Daily processing of vendor invoices and application to approved purchase orders
  • Appropriately code vendor invoices and expenses for accounting including account, department and dates
  • Apply company policies to code invoices and expenses for capitalization when appropriate (i.e. fixed assets or prepaid expenses)
  • Monitor the AP aging and DPO KPI’s, and follow up with approvers for bills coming due
  • Review and process employee expense reports and ensure compliance with Company's expense policy
  • Reconcile corporate purchasing cards for travel amp; other transactions 
  • Support month-end close with aging analysis and accruals
  • Build out desktop procedures and process narratives for the purchase-to-pay cycle 
  • Ad hoc assignments or projects as assigned

Skills you'll bring

  • 3+ years of accounts payable experience or accounting, including account selection and application of policies, and identifying service periods
  • Degree in accounting, finance or business preferred
  • Skilled team player with proven interpersonal skills and a track record of successfully working with cross-functional contacts
  • Self-starter with superb attention to detail and organization skills
  • Experience working independently and applying critical thinking to solve problems
  • Excellent communication skills both in internal follow ups and vendor responses
  • Solid understanding of the full procure to pay process
  • Familiarity with bill.com, Netsuite or similar AP and ERPs a plus
  • Enthusiasm for fast paced environments

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7312010002
View More Show Me The Details
Apr 12, 2024
Accounts Payable Specialist -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

Your Role

As an Accounts Payable Specialist, you will be part of the Dialpad Corporate Accounting Team, reporting into the Accounting Manager. You are detail-oriented, self-motivated, a team-player and have exceptional customer service skills. Your responsibilities will include, but are not limited to, management of the payables and expense inboxes, processing of vendor invoices for complete and accurate recording to the general ledger, responding to internal and external inquiries relating to purchases, invoices and employee expenses, as well as partnering closely with the Purchasing Team for appropriate application of invoices to approved purchase orders.

What you'll do

  • Manage the master vendor listing, including setting up approved vendors and reviewing W-9s
  • Manage the payables and expense email inboxes, responding to inquiries from internal and external stakeholders timely and professionally 
  • Daily processing of vendor invoices and application to approved purchase orders
  • Appropriately code vendor invoices and expenses for accounting including account, department and dates
  • Apply company policies to code invoices and expenses for capitalization when appropriate (i.e. fixed assets or prepaid expenses)
  • Monitor the AP aging and DPO KPI’s, and follow up with approvers for bills coming due
  • Review and process employee expense reports and ensure compliance with Company's expense policy
  • Reconcile corporate purchasing cards for travel amp; other transactions 
  • Support month-end close with aging analysis and accruals
  • Build out desktop procedures and process narratives for the purchase-to-pay cycle 
  • Ad hoc assignments or projects as assigned

Skills you'll bring

  • 3+ years of accounts payable experience or accounting, including account selection and application of policies, and identifying service periods
  • Degree in accounting, finance or business preferred
  • Skilled team player with proven interpersonal skills and a track record of successfully working with cross-functional contacts
  • Self-starter with superb attention to detail and organization skills
  • Experience working independently and applying critical thinking to solve problems
  • Excellent communication skills both in internal follow ups and vendor responses
  • Solid understanding of the full procure to pay process
  • Familiarity with bill.com, Netsuite or similar AP and ERPs a plus
  • Enthusiasm for fast paced environments

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive rates in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7330990002
View More Show Me The Details
Apr 12, 2024
Client Account Executive, VSB -
Dialpad -

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

A Client Account Executive, VSB at Dialpad is responsible for helping existing clients execute upgrades to their accounts, driving YoY revenue growth. This role’s primary responsibility is to receive leads from the Client Sales team, create quotes, communicate with customers, and facilitate customers adding licenses to their account. This role’s secondary responsibility is to manage a portfolio of existing Dialpad customer accounts where the CAE, VSB will show the value of what's possible through the implementation of additional Dialpad product suite offerings. 

The CAE, VSB is a member of the Sales organization, will carry a revenue quota and will report directly to their front line sales leader. The CAE, VSB will be responsible for meeting/exceeding sales and revenue goals and objectives.

Responsibilities

  • Manage the full sales cycle for a dedicated portfolio of SMB clients, collaborating closely with internal teams (Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing) and Dialpad Partners to drive customer base expansion.
  • Partner with fellow SMB CAEs to identify leads for upsell/cross-sell opportunities, develop compelling quotes, and maintain effective client communication.
  • Strategize account growth by crafting personalized account plans in alignment with monthly and quarterly sales objectives.
  • Foster strong relationships with customers to understand their strategic goals and anticipate expansion requirements.
  • Proactively generate leads and nurture a robust sales pipeline.
  • Consistently achieve or surpass quarterly revenue targets.

Skills you'll bring

  • 1-3 years of sales experience in an ever-changing environment
  • Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background 
  • Ability to communicate, present and influence key stakeholders and decision makers 
  • Experience providing timely and accurate forecasts to sales leadership 
  • Excellent time management and organizational skills with the ability to track numerous details
  • SaaS sales background strongly preferred, bonus points for UCaaS/CCaaS
  • Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
  • Curiosity: Ability to get to know your customers’ business, internal teams and processes
  • Closing mindset: Get ahead of closing deals by asking closing questions early and often
  • Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from
  • High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment
  • Organization: The key to success is execution. Our preferred candidate has outstanding organizational skills
  • Communication: Clear communication is critically important to this role. Our ideal candidate has exceptional verbal a

Dialpad Benefits and Perks

Equity, balance, and belonging 

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity 

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/7052317002
View More Show Me The Details
Apr 12, 2024
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Next 30 : Last Page
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =