Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE

MANAGING A WORK FROM HOME TEAM - FREE ONLINE CONFERENCE STARTS IN

Upcoming Events

MANAGING A WORK FROM HOME TEAM - FREE ONLINE CONFERENCE STARTS IN

INCREASE MOTIVATION - WHAT DRIVES YOU CRAZY AT WORK!

10 BEST PRACTICE IDEAS FROM AWARD WINNERS - Episode 1

Outsourcing - Tips & Best Practices

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Welcome to the Job Center!
Job Search:

Opportunities in the Contact Center Industry

Employers
Create a New Job Posting

Showing 151 to 180 of 490 Postings

Country:
Filter By:
Sales Development Representative - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: 

  • You will be welcomed with a first in class onboarding experience that includes equipment set up, a sweet swag package, and a top-notch training program 
  • You will learn how to navigate through award-winning sales tools such as; SFDC, Zoominfo, Outreach, Sales Navigator and Dialpad
  • You will begin core SDR functions; prospecting, lead qualification, appointment setting, warm handoffs, Salesforce hygiene, and pipeline management. 
  • You will work closely with your manager, shadow your peers, and partner with your Account Executive to develop prospecting strategies and vertical campaigns unique to your territory
  • At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role

In your first 60 days: 

  • During your second month, you will be laser-focused on industry research and identify target accounts and contacts in your territory
  • Build prospecting lists for target accounts and key decision-makers and then reach out to them using all communication channels (cold call, email, chat, and social media)
  • You will comprehend and maintain in-depth knowledge of Dialpad products and have a great pitch
  • Adhere to team KPI metrics and prospecting standards
  • You will have an advanced understanding of tools, activities and best practices to be successful in the SDR role

By 90 days: 

  • In month three you will be confident in your craft and ready to fully immerse yourself in your day job
  • You will continue efforts to improve messaging, processes, and daily activities
  • You will be an accomplished lead qualifier and an expert with tools and processes
  • You will be ready to independently operate at full speed 

Who you are

You are a hunter by nature and thrive in a fast-paced work environment. You have exceptional organization, time management skills and are methodical in your decision-making. Lead sources and prospecting strategies can change rapidly so you must be relentless with documentation and have a keen eye for details. You support and encourage a diverse work environment. These are exciting times for Dialpad and results matter, if you are highly motivated and love to win, this is a great opportunity for you to launch a successful career in sales!

Skills you will bring: 

  • 1+ year experience working in a professional environment, preferably in an outbound capacity
  • Efficient, organized, and detail-oriented 
  • Highly motivated and committed to achieving success
  • Humility, integrity, and coachability are a must, we take great pride in our work culture and people are our priority

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/4913619002
View More Show Me The Details
Apr 22, 2021
Infrastructure Engineer – Fixed Term Contract - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

 

About the opportunity

Littlefish is looking for an Infrastructure to join us in either Sheffield or Nottingham on 12 month Fixed Term Contract basis.

As the Infrastructure Engineer, you will provide effective high level remote technical support to Littlefish contract customers, for server, network Infrastructure and desktop/laptop issues.  As the Infrastructure Engineer, you will communicate effectively with the customer and act as escalation point for customer and problem management technical issues.

 

Infrastructure Engineer Duties and Responsibilities
  • Provide high level technical support services to Littlefish contract customers, in line with personal skill sets.
  • Resolve call issues in a competent manner, whilst communicating professionally with the customer and other members of the Service Desk and other Professional Services teams.
  • Responsible for completing specific technical projects as designated by the Service Management Team e.g. lead Service Transitions
  • Monitor and progress Service Desk queries assigned to other members of the Service Desk team in line with all service level standards. Provide advice to other less experienced team members and coach them in the techniques of problem solving and effective communication
  • Identify, monitor, progress and resolve problem management tickets generated via proactive, event, and incident management.
  • Act as a technical escalation for the Service Desk engineers
  • Provide a knowledgeable technical information service to our internal Service Desk and assist with the completion of technical documentation (service transition, wiki updates, knowledge base, known error database)
  • Provide Network support across a vast array of customers using several different technologies.
  • Manage network device backups across the estate using Cat Tools.

 

What we are looking for from you
  • Three years minimum experience in a similar role
  • In-depth experience using Cisco Switch/Router/Firewall products
  • 5+ years Microsoft Server
  • Windows server, AD, networking LANs and WANs, (switches and firewalls)

 

 

What would make your application stand out?

Experience of:

 
  • Sonicwall Firewalls
  • Fortigate Firewalls
  • Juniper Firewalls
  • HP Switches
  • Dell Switches
  • Microsoft Azure Networking
  • WAN connectivity including:
  • Site to Site VPNs
  • MPLS
  • Azure Express Route
  • Relevant Cisco Certifications

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/infrastructure-engineer-fixed-term-contract/
View More Show Me The Details
Apr 22, 2021
MacOS Service Desk Engineer - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for a Service Desk Engineer (MacOS) to join our ever-growing Service Desk team on our exciting journey! Reporting into the Service Desk Team Leader, as Service Desk Engineer you will provide effective technical support to Littlefish contract customers, specifically around MacOS, G-Suite and Windows. Resolving desktop, laptop, printer, application issues and performing network/server troubleshooting and administration. The Service Desk Engineer will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s.

The ideal candidate will have a minimum of two years’ experience in a similar MacOS, G-Suite and Windows technical role, although candidates who can demonstrate a track record of fast paced learning may be considered.

Service Desk Engineer Duties and Responsibilities
  • Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers
  • Providing exceptional customer service and managing customer experience throughout incident and request lifecycle.
  • Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
  • Working on specific IT projects for customers as directed by the Management team. EG assisting with customer projects, Involvement in larger projects, onboarding new customers/transitions.
  • Maintaining and updating the Service Desk knowledgebase, supporting and training other members of the Service Desk team

What we are looking for from you
  • Previous experience within a 1st line or 2nd line IT service desk or similar technical role supporting macOS and Windows devices.
  • Previous experience working with and supporting macOS and G-Suite technologies (Google Workspace – G-Suite Admin/Google Drive/Google Meet/Sheets/Gmail etc)
  • Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking
  • Familiarity with the following software and technologies - Antivirus and security technologies, VPN technologies, Virtual Desktop technology.

 

What would make your application stand out?
  • Ability to troubleshooting and support the following technologies - MAC OS, Cisco, Microsoft Azure, Microsoft Powershell,
  • Understanding of ITIL Framework
  • Apple Certified Support Professional (ACSP)
  • Microsoft MSCA or equivalent
  • ITIL Foundation V3/V4
  • Comptia A+ or equivalent

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/macos-service-desk-engineer/
View More Show Me The Details
Apr 22, 2021
Senior Service Delivery Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Are you a Senior Service Delivery Manager working in an MSP and you are looking for a new and exciting role? Take a look at what we have to offer…

We are currently recruiting for a Senior Service Delivery Manager to join us on our exciting journey!

As the Senior Service Delivery Manager, you will report to the Head of Service Delivery and be responsible for the management and delivery of all contracted services for either an individual or portfolio of nominated customers. The Senior Service Delivery Manager is responsible for ensuring that services delivered meet the contracted specifications and expectations established with customers, whilst improving quality and customer satisfaction.

Home/remote working available.

Senior Service Delivery Manager Duties and Responsibilities
  • Develop and enhance the strategic relationships with customers
  • Develop and deliver service account roadmaps, working alongside Service Account Managers and Solution/Technical Architects
  • Provide effective tactical and strategic advice, coaching and guidance to Field / On-site staff, Service Desk agents, Service Management Office (ITIL) staff with a focus on operational delivery
  • Ensure effective resource management, influence and identify required resources within Operations and wherever possible forecast ahead in a timely manner
  • Manage and control the contractual scope and Littlefish compliance against the scope
  • Work with the Service Account Managers on account planning and subsequent delivery of the plan including relationship mapping/management, identify upsell opportunities, secure and maintain reference-ability, winning renewals and re-procurements

 

What we are looking for from you
  • Must have experience of working in an IT Managed Service Provider
  • ITIL Foundation (or equivalent)
  • A proven track record in Service Management - 4 to 6+ years
  • Relationship building with senior members of an organisation - gaining trust and confidence from customers
  • Understanding of selling and marketing processes and practices

 

What would make your application stand out?
  • Educated to Degree standard
  • ITIL Expert
  • COBiT Foundation
  • SIAM Foundation

 

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

 

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/senior-service-delivery-manager/
View More Show Me The Details
Apr 22, 2021
Service Desk Engineer - Sheffield
Littlefish - Sheffield

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Through a focused growth plan, we have become an established and credible alternative to the ‘usual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of each organisation and which are communicated in clear and straightforward language.

 

About the opportunity

3-6 month Fixed Term Contract

We are currently recruiting for a Service Desk Engineer to join us our ever-growing Service Desk team on our exciting journey! This role will be based in Sheffield and will be on a 3-6 month Fixed Term Contract.

As the Service Desk Engineer you will report into the Service Desk Team Leader and you will handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

For this Service Desk Engineer role, the ideal candidate will have a minimum of two years’ experience in a similar technical role, although candidates who can demonstrate a track record of fast paced learning may be considered.

 

 

Service Desk Engineer Duties and Responsibilities
  • Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers
  • Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
  • Working on specific IT projects for customers as directed by the Service Management team
  • Any other responsibilities at the line managers discretio

What we are looking for from you
  • Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking- This is essential
  • Familiarity with the following software and technologies - MS Office Suite, Antivirus technologies.
  • Excellent customer service skills
  • Ability to work independently and prioritise own work to meet tight deadlines
  • Ability to work under pressure with competing priorities
  • Must be able to complete BPSS, CTC and SC checks as and when required

 

 

Benefits

 
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/service-desk-engineer/
View More Show Me The Details
Apr 22, 2021
Sales Development Representative - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: 

  • You will be welcomed with a first in class onboarding experience that includes equipment set up, a sweet swag package, and a top-notch training program 
  • You will learn how to navigate through award-winning sales tools such as; SFDC, Zoominfo, Outreach, Sales Navigator and Dialpad
  • You will begin core SDR functions; prospecting, lead qualification, appointment setting, warm handoffs, Salesforce hygiene, and pipeline management. 
  • You will work closely with your manager, shadow your peers, and partner with your Account Executive to develop prospecting strategies and vertical campaigns unique to your territory
  • At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role

In your first 60 days: 

  • During your second month, you will be laser-focused on industry research and identify target accounts and contacts in your territory
  • Build prospecting lists for target accounts and key decision-makers and then reach out to them using all communication channels (cold call, email, chat, and social media)
  • You will comprehend and maintain in-depth knowledge of Dialpad products and have a great pitch
  • Adhere to team KPI metrics and prospecting standards
  • You will have an advanced understanding of tools, activities and best practices to be successful in the SDR role

By 90 days: 

  • In month three you will be confident in your craft and ready to fully immerse yourself in your day job
  • You will continue efforts to improve messaging, processes, and daily activities
  • You will be an accomplished lead qualifier and an expert with tools and processes
  • You will be ready to independently operate at full speed 

Who you are

You are a hunter by nature and thrive in a fast-paced work environment. You have exceptional organization, time management skills and are methodical in your decision-making. Lead sources and prospecting strategies can change rapidly so you must be relentless with documentation and have a keen eye for details. You support and encourage a diverse work environment. These are exciting times for Dialpad and results matter, if you are highly motivated and love to win, this is a great opportunity for you to launch a successful career in sales!

Skills you will bring: 

  • 1+ year experience working in a professional environment, preferably in an outbound capacity
  • Efficient, organized, and detail-oriented 
  • Highly motivated and committed to achieving success
  • Humility, integrity, and coachability are a must, we take great pride in our work culture and people are our priority

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/4968248002
View More Show Me The Details
Apr 21, 2021
Senior Accountant, Partner Payment - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

This role will own the monthly partner commission process from reviewing closed deals to preparing and accounting for related partner commission and SPIF payments.  This hire will maintain the existing accrual, expense and deferred cost accounting schedules, and develop the same for new partners and deals onboarded in the period.  The ideal candidate will be able to interpret data from multiple sources including Intacct (ERP), Salesforce, the production environment and partner contracts to arrive at accurate and timely accruals and reporting.  The role will partner cross functionally with Deal Desk and Channel Sales to meet partner needs and clear hurdles along the way.

In your first 30 days: 

  • Develop understanding of different partner variations and their corresponding statement requirements and payment frequencies
  • Identify new partner agreements with Deal Desk and Legal and develop reporting in line with contractual requirements
  • Create payment schedules for new customers and revise existing as needed for accurate payment forecasting to Channel Managers

In your first 60 days: 

  • Maintain current knowledge of current contractual obligations to our channel partners including renewal and promotional (SPIF) rates
  • Prepare monthly partner statements incorporating any new activity or adjustments for the period 
  • Prepare and post monthly partner accrual to the general ledger and account for any deferred cost and amortization 

By 90 days: 

  • Correspond with Channel Managers and Deal Desk on payment questions and review of any discrepancies
  • Build relationships with Deal Desk, Legal and Channel Partners to stay on top of new arrangements and provide quick and accurate resolution for statement follow up

Who you are

The ideal candidate will be a Chartered Accountant with 6+ years of experience with a proven track record of supporting US based teams and strong knowledge of US GAAP.   Strong communication skills and the ability to build relationships among multiple teams within a physically remote environment will be key to success. Great attention to detail and a passion for meeting and beating deadlines with an energy to drive tasks to completion.


Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5170180002
View More Show Me The Details
Apr 21, 2021
Senior Software Engineer, Product - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The Team

UberConference and Integrations teams are part of our Product Engineering Group. The Product Engineering team in Bangalore builds the Conferencing product end to end and carries out Intelligent workflow integrations of Dialpad with business applications like Salesforce, Slack, Servicenow, Okta etc. We are looking  to grow these teams. As an engineer at Dialpad, you will work with a close-knit product engineering team and technical lead. Our teams are cross disciplinary, and include Product Managers, Designers, QA, and other Engineers (Data Engineering, Data Science, Telephony). 

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining communication capabilities and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

In your first 30 days: 

  • You’ll work closely with the Engineering Manager, Mentor and peer team members to get up to speed on Dialpad product overview, features, setting up the development environment, development process, etc…
  • You’ll complete the Product onboarding exam to get all the required access for code submissions and deployments
  • You’ll start on some of the small improvements and starter project to get comfortable with the code flow and the development process
  •  By end of first month, you’ll be familiar with all the stakeholders you will be working with on a day-to-day basis, and also with the development process end to end

In your first 60 days: 

  • You’ll continue on the starter project and also be involved in some technical debt which will help you go the breadth and depth of some of the product features
  • You’ll work closely with the tech lead and senior developers within the team on the design and approaches. 
  • You’ll start providing the estimates, task breakups, and timelines for any activity taken up
  • You’ll start contributing in fixing any issues(product defect, regressions, improvement, etc..) which gets reported
  • You’ll start giving the work status in the daily stand up meetings and to the product manager
  • Bring in best practices from your prior experiences both on technical and development process front

By 90 days: 

  • You’ll start contributing towards OKRs which will have a business impact from the product strategy point.
  • You’ll provide the detailed plan for the committed OKRs and ensure you are going on the right track from implementation and also from timeline perspective.
  • You’ll start having cross functional collaboration with other product teams based on the OKR you are working to ensure larger objective of the OKR is met
  • You’ll ensure highest code quality and feature quality is achieved through code reviews, unit tests, performance benchmarks, etc...
  • You’ll work closely with the UX design team, Product Management team and QA team to ensure the OKR is being delivered as per the defined requirement and scope, and get clarity wherever there is ambiguity
  • You’ll start helping the team with the on-call issues, and understand the process of Beta and prod deployments to be ready for product on-call rotation
  • You’ll start bringing the perspective of scale and performance in your own feature and while reviewing other’s features
  • You’ll start doing code/design reviews to become part of active reviewers and be a quality gate keeper

 

Who you are

Senior Engineer with prior experience of 8+ years working in large products with clear ownership/accountability. You love to develop easy-to-use, scalable, robust, high volume interactive client/server applications. You aspire to gain expertise in the full-stack development lifecycle. You are passionate about Test Driven Development.  On the front-end side, you don’t rest with just plain javascript but are ready to play with the latest single page app frameworks like Vue.JS and other advanced JavaScript libraries. You also don’t shy away to crank out excellent HTML, and CSS.  On the back-end side, you are excited to work with Python and go deeper in Google App Engine, Cloud Datastore (NoSQL database), Memcache (distributed cache), Analysis with BigQuery and finally debug with StackDriver.

You love the fact that product engineering is never about doing things in silo. You thrive in a team with different skill-sets like designers, product managers, and your peer engineers. 

You would love to hear about our policy: with fewer organized meetings, engineers have more time to code. You also love to work in a fast paced environment where you would launch new code weekly with our fast release cycles. You always believe in Improving performance to handle rapid increase in user base and use-cases.   You are high on delivery of quality code by writing backend and frontend unit tests. You know how important is to monitor and service the product and would love to work in Datadog.

As you gain expertise and trust, you know you have to make an impact beyond delivering features. You would love to learn and share your knowledge by participating in Python and JavaScript code reviews actively.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5096887002
View More Show Me The Details
Apr 21, 2021
Technical Recruiter - Bengaluru
Dialpad - Bengaluru

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

What you will achieve

As a Technical Recruiter, you are responsible for empowering our organization to hire the best talent for building out Dialpad’s Engineering organization in India . You will manage the recruitment process, collaborate with executives, and use cutting edge technology to scale our teams. The right candidate will thrive at getting things done in a fast-moving and exciting environment while keeping our candidates top of mind. Your key responsibilities are:

  • Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
  • Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, and advocate for their needs through bold and empathic recommendations 
  • A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey 
  • Innovate on ways to build a talent pipeline, identify creative sourcing techniques  and recruit in a variety of venues to build balanced and inclusive teams
  • Solve problems and produce solutions by data driven decision
  • Service Engineering and Product Management executives for all talent acquisition needs (ie: Product Engineering, Telephony (Backend), Mobile Engineering, AI Engineering and Product Management using technologies such as C++, python, objective C etc)

In your first 30 days

  • Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
  • Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
  • Leverage internal and external data to craft and steer recruitment decisions and strategies 

In your first 60 days: 

  • Work closely with hiring teams to create an exceptional candidate interview process and experience
  • Build balanced and inclusive teams

Who you are

  • Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
  • A strategic mindset to identify, evaluate and support candidates through the recruiting process
  • Ability to be resourceful with minimal guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
  • Experience partnering with and influencing senior hiring managers and executives throughout the recruiting cycle
  • Expert knowledge in direct sourcing, hiring passive candidates from direct competitors, and effective interviewing techniques
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy
  • 4+ years recruiting experience, in the areas of technology and software, in a high-growth start-up environment 
  • Experience closing candidates and negotiating complex compensation packages

Tools and Platforms: Greenhouse, Linkedin, Gem, G-Suite

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/4959682002
View More Show Me The Details
Apr 21, 2021
Partner Marketing Manager -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. 

The Partner Marketing Team is responsible for supporting go-to-market efforts to and through partner relationships. They help shape strategy, recruit new partners, build a world class partner ecosystem, and  manage the entire lifecycle of partner relationships. Partner Marketing Managers are aligned to our external partners (technology partners, strategic alliances, channel partners, integration partners), internal partners (channel marketing, business development, channel sales), and act as a hub for all marketing activity.

What you will achieve

In your first 30 days: 

  • You’ll work closely with the Director of Strategic Alliances, PMM, and Partner Marketing Manager to get up to speed on partnership launch roadmap and existing co-marketing/co-selling plans and activities
  • You’ll work with PMM, customer marketing, demand gen, and enablement to understand the marketing campaigns and content to leverage into co-selling opportunities 
  • You’ll understand our existing partner ecosystem and be able to identify key areas of growth/focus with our internal stakeholders and external partners 
  • By the end of your first month, you’ll understand our partner roadmap, existing partner ecosystem, and existing campaign activities. You’ll be able to lead the conversation with our external partner marketing counterparts and project manage launch deliverables with other marketing stakeholders. 

In your first 60 days: 

  • You’ll take ownership of the partner launch roadmap and own the project management and execution of marketing deliverables of launches. 
  • You’ll coordinate the planning and execution of supported demand-creation activities and build supporting processes, both partner-led and Dialpad-led
  • You’ll develop strong relationships with key partner managers amp; key stakeholders
  • You’ll work with internal and external teams on scope of work, project timeline, and resourcing needed for effective execution of partner marketing deliverables 

By 90 days: 

  • You’ll be our go-to expert for all tech partner marketing initiatives and people data related questions, providing support to our broader People initiatives and projects
  • You’ll manage app marketplace growth and recruitment of new users and partners 
  • You’ll set data driven goals and metrics and measure and report on effectiveness of partner marketing programs and activities
  • You’ll support Dialpad’s products, services and ongoing messaging/branding to establish value through the tech partner’s own enablement events and marketing activities

Who you are

  • 3-5+ years of related partner marketing/demand gen experience, preferably with ISV or Tech partners
  • Experience working in early stage programs where processes are loosely defined and constantly being improved
  • Familiarity and experience with B2B omni-channel/demand gen marketing tactics (E.g. social, digital advertising, website, email marketing, content marketing, PR, and events)
  • Experience working with Salesforce
  • Team oriented, creative, adaptable, driven, and attention to detail
  • Data-driven decision maker with experience analyzing and reporting on program results
  • Experience working in high-growth, B2B start-up environments
  • Comfortable working with remote teams located in multiple regions across the globe
  • Excellent written and oral communications
  • Stellar project management skills
  • Experience working in telephony/collaboration space is a plus

Benefits:

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5173043002
View More Show Me The Details
Apr 20, 2021
Payroll Assistant - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

In your first 30 days: 

  • Gather and validate data for ongoing payroll processing including time and attendance, payroll changes, time off reporting and other requisite details 
  • Monitor the company payroll alias and assist employees with system access and other inquiries
  • Ensure new hires are added to Travel amp; Expense systems in the week of hire and assign transaction reviewers based on department

In your first 60 days: 

  • Go beyond system reports and manipulate excel data to meet the compliance reporting for transactions not captured directly in the payroll environment 
  • Review accompanying documentation for company stipends such as the Health amp; Wellness allowance and process approved into payroll
  • Prepare employee data related to pay to ensure proper payment amounts, deductions, and deposit information
  • Assist in the annual financial and benefits audit by gathering supporting documentation

By 90 days: 

  • Train to be ‘backup’ for payroll specialist and develop thorough knowledge of our end to end payroll process to assist as needed
  • Build and maintain strong partnership with the People Ops team to provide the best payroll, time and expense experience to our employees 

Who you are

We are looking for someone excited to continue their career in payroll with at least two years experience under their belt and bachelors degree in finance of business. Experience with systems including ADP WorkforceNow, Expensify, and bamboo or other HRIS in combination with meticulous attention to detail, discretion for confidential data and intermediate excel skills will be key for success in this role. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5140728002
View More Show Me The Details
Apr 20, 2021
Software Engineer, Uberconference - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining communication capabilities and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. 

 

What you will achieve

 

In your first 30 days: 

  • You’ll work closely with the Engineering Manager, Mentor and peer team members to get up to speed on UberConference product overview, features, setting up the development environment, development process, etc…
  • You’ll complete the Product onboarding exam to get all the required access for code submissions and deployments
  • You’ll start on some of the small improvements and starter project to get comfortable with the code flow and the development process
  •  By end of first month, you’ll be familiar with all the stakeholders you will be working with on a day-to-day basis, and also with the development process end to end

In your first 60 days: 

  • You’ll continue on the starter project and also be involved in some technical debt which will help you go the breadth and depth of some of the product features
  • You’ll work closely with the tech lead and senior developers within the team on the design and approaches
  • You’ll start providing the estimates, task breakups, and timelines for any activity taken up
  • You’ll start contributing in fixing any issues(product defect, regressions, improvement, etc..) which gets reported
  • You’ll start giving the work status in the daily stand up meetings and to the product manager

 

By 90 days: 

  • You’ll start contributing towards OKRs which will have a business impact from the product strategy point.
  • You’ll provide the detailed plan for the committed OKRs and ensure you are going on the right track from implementation and also from timeline perspective.
  • You’ll start having cross functional collaboration with other product teams based on the OKR you are working to ensure larger objective of the OKR is met
  • You’ll ensure highest code quality and feature quality is achieved through code reviews, unit tests, performance benchmarks, etc...
  • You’ll work closely with the UX design team, Product Management team and QA team to ensure the OKR is being delivered as per the defined requirement and scope, and get clarity wherever there is ambiguity
  • You’ll start helping the team with the on-call issues, and understand the process of Beta and prod deployments to be ready for product on-call rotation

 

Who you are

You love to develop easy-to-use, scalable, robust, high volume interactive client/server applications. You are passionate to work in a team which owns the full product development, operates with autonomy, makes quicker decisions with faster delivery cycles. You aspire to gain expertise in the full-stack development lifecycle. 

On the front-end side, you don’t rest with just plain javascript but are ready to play with the latest single page app frameworks like Vue.JS and other advanced JavaScript libraries. You also don’t shy away to crank out excellent HTML, and CSS.  

On the back-end side, you are excited to work with Python and go deeper in Google App Engine, Cloud Datastore (NoSQL database), Memcache (distributed cache), Analysis with BigQuery and finally debug with StackDriver. You explore the latest trends in WebRTC and VideoConferencing areas to bring in differentiating capabilities to the product.

You love the fact that product engineering is never about doing things in silo. You thrive in a team with different skill-sets like designers, product managers, and your peer engineers. 

You would love to hear about our policy: with fewer organized meetings, engineers have more time to code. You also love to work in a fast paced environment where you would launch new code weekly with our fast release cycles. You always believe in Improving performance to handle rapid increase in user base and use-cases. You are high on delivery of quality code by writing backend and frontend unit tests. You know how important it is to monitor and service the product and would love to work in Datadog.

As you gain expertise and trust, you know you have to make an impact beyond delivering features. You would love to be part of on-call responsibilities, Production deployments, new ideation, etc...

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5193584002
View More Show Me The Details
Apr 20, 2021
IT Support Specialist - Bengaluru
Dialpad - Bengaluru

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

 Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

 With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will be part of a global IT support team that plays a key role in delivering IT services for the Dialpad family of employees across the world. 

 

What you will achieve

In your first 30 days: 

  • Gaining knowledge in development and training on technologies used by the Dialpad, 

  • Understanding the company products, and also the various IT systems supporting the business.

In your first 60 days: 

  • Focus on responding to local tickets and confidence development. 

  • Develop the skills needed to carry out job duties with little to no supervision and to understand escalation policies and procedures.

 

By 90 days: 

  • Handle incidents and escalations independently. 

  • Resolve tickets opened by employees and escalating to various teams where required, follow through on incident resolutions, and communicating results and outcomes.

 

 Who you are

  • Bachelor’s degree in related field or equivalent combination of education and 8+ years of experience

  • Excellent communication skills, client service focused

  • Experience with incident troubleshooting and escalation

  • Solid understanding of networking (both wired and Wi-Fi)

  • Familiarity with service delivery frameworks

  • Familiarity with Project Management, as a team member and SME

  • Self motivated, independent, team player, and go getter attitude

  • Cisco Meraki networking, VPN and wireless systems

  • Microsoft Intune and Jamf Pro MDM tools

  • LDAP, Active Directory and Exchange experience

  • Google Cloud Workspace / GSuite

  • Anti-Virus Systems and device policies

  • IAM management such as Okta

  • Maintaining, upgrading, testing, integrating and advising on new IT systems for the business

  • Be focused on improving operational efficiency on all levels and at all locations

  • Analyze IT requirements and provide objective advice on the use of IT systems

  • Assist with information security, physical security controls, and device security protocols

  • Ensure proper hygiene of system accounts and licenses

  • Responsible for tracking, managing, and supporting IT assets

  • Research, install and configure new equipment and software

  • Managing inventory of equipment, consumables and other supplies

  • Network Administration and troubleshooting with employees at home and office

  • Support and implementation of AV equipment, conference rooms, and meetings

  • Troubleshoot and resolve IT issues via phone, web, and in-person channels

  • Must have at least 4yrs of experience in MDM systems (Jamf Pro, Intune, SCCM)

  • Must have experience working with and managing MacOS, Linux and Windows devices



 Benefits

 Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5213578002
View More Show Me The Details
Apr 19, 2021
IT Support Specialist - Bengaluru
Dialpad - Bengaluru

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

 Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

 With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will be part of a global IT support team that plays a key role in delivering IT services for the Dialpad family of employees across the world. 

 

What you will achieve

In your first 30 days: 

  • Gaining knowledge in development and training on technologies used by the Dialpad, 

  • Understanding the company products, and also the various IT systems supporting the business.

In your first 60 days: 

  • Focus on responding to local tickets and confidence development. 

  • Develop the skills needed to carry out job duties with little to no supervision and to understand escalation policies and procedures.

 

By 90 days: 

  • Handle incidents and escalations independently. 

  • Resolve tickets opened by employees and escalating to various teams where required, follow through on incident resolutions, and communicating results and outcomes.

 

 Who you are

  • Bachelor’s degree in related field or equivalent combination of education and 8+ years of experience

  • Excellent communication skills, client service focused

  • Experience with incident troubleshooting and escalation

  • Solid understanding of networking (both wired and Wi-Fi)

  • Familiarity with service delivery frameworks

  • Familiarity with Project Management, as a team member and SME

  • Self motivated, independent, team player, and go getter attitude

  • Cisco Meraki networking, VPN and wireless systems

  • Microsoft Intune and Jamf Pro MDM tools

  • LDAP, Active Directory and Exchange experience

  • Google Cloud Workspace / GSuite

  • Anti-Virus Systems and device policies

  • IAM management such as Okta

  • Maintaining, upgrading, testing, integrating and advising on new IT systems for the business

  • Be focused on improving operational efficiency on all levels and at all locations

  • Analyze IT requirements and provide objective advice on the use of IT systems

  • Assist with information security, physical security controls, and device security protocols

  • Ensure proper hygiene of system accounts and licenses

  • Responsible for tracking, managing, and supporting IT assets

  • Research, install and configure new equipment and software

  • Managing inventory of equipment, consumables and other supplies

  • Network Administration and troubleshooting with employees at home and office

  • Support and implementation of AV equipment, conference rooms, and meetings

  • Troubleshoot and resolve IT issues via phone, web, and in-person channels

  • Must have at least 4yrs of experience in MDM systems (Jamf Pro, Intune, SCCM)

  • Must have experience working with and managing MacOS, Linux and Windows devices



 Benefits

 Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5009946002
View More Show Me The Details
Apr 19, 2021
Manager, Engineering - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search amp; analytics, core platform, frontend amp; backend infrastructure, developer and partner ecosystem amp; integrations and more. 

As an Engineering Manager, in this high impact role, you will lead, grow, and nurture the software engineering team(s) that own end-to-end customer experience by collaborating with other leaders at Dialpad. Our teams are growing too fast and globally distributed, and so we are looking for leaders who are awesome human beings, great communicators, excellent strategists, strong technologists, and dreamers!

 

What you will achieve

In your first 30 days: 

  • You'll experience our comprehensive onboarding and learn about Dialpad's culture amp; values
  • Work closely with your mentor to set up your development environment and learn about our products and our software development processes, workflows and tools
  • Get to know the Product Engineering teams and your new direct reports including their career aspirations and identifying key development areas for your team 
  • Start building cross functional relationships with your engineering management peers as well as Product amp; Design teams

 

In your first 6 months: 

  • You’ll have direct reports ranging from junior-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring
  • Define, prioritize and execute product development discussions and map functional requirements, product roadmaps to technical designs and project schedules
  • Evaluate architecture choices on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of a rapidly growing business needs
  • Work with geographically distributed  peer engineering managers to align engineering-wide priorities
  • Drive effective engineering processes and policies
  • Scale the team by recruiting candidates from diverse backgrounds

 

By 1 year: 

  • Build cohesive, high-functioning teams that thrive in a culture of trust, respect and inclusion
  • Balance autonomy with guidance by giving your team(s) the tools, context, confidence and motivation to make decisions effectively and independently
  • Take responsibility for the team’s short-term and long-term strategy. Define the team's roadmap, success metrics, and priorities in close collaboration with other engineering teams and multi-functional partners. 
  • Maintain a balance between building sustainable, high-impact projects and shipping things quickly
  • Use your management and technical acumen to realize opportunity for business impact and drive broad improvements across the organization

 

Who you are

Highly empathetic, collaborative, and with an ego-free approach to leadership, you are an experienced people manager who works highly collaboratively with stakeholders and domain experts across the company to design solutions to user problems. You don’t shy away from performance conversations, recognizing the relationship between constructive feedback and career growth. You’ll develop our current teams and hire additional engineers, empower them to have an owner mentality in their roles, and continually foster an environment for team members to feel psychologically safe to contribute ideas and interact with peers. 

  • 3+ years’ experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects
  • Keen product sense and an exceptional track record for delivery, as well as a demonstrated background of innovation and/or influential impact
  • Attention to detail and a strong passion for quality – experience architecting, designing and developing high quality customer facing software applications
  • Strong technical background with hands-on experience in solving large and complex technical challenges, with the ability to make decisions swiftly and thoughtfully
  • You love working on complicated software architectures of high concurrency and scale, preferably in SaaS and web environments

 

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Lucene/ElasticSearch

 

Benefits

Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  
These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5009946002
View More Show Me The Details
Apr 19, 2021
Dispatch Coordinator -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78859e789e32c30178dad9417a0342&source=&lang=en
View More Show Me The Details
Apr 16, 2021
Master Scheduler -
Velocity -

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885b2788aafe301789344ae0608d3&source=&lang=en
View More Show Me The Details
Apr 14, 2021
Regional Channel Manager - Los Angeles
Dialpad - Los Angeles

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

Our Regional Channel Manager will be responsible for recruiting, on-boarding, and managing telecom partners, technology consultants, VARs, and Master Agents focused on next generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad.

What you will achieve

You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory. 

You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners. Our channel managers are instrumental in growing company revenue so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals. 

In your first 30 days.. 

  • You’ll attend Base Camp, Dialpad’s extensive onboarding and training program to get you up to speed on all things Dialpad and the UCaaS/CCaaS industry
  • You’ll become certified in Dialpad presentations and product demonstrations.
  • You’ll work closely with your manager, and your aligned inside Channel team to build out a business plan to nurture and grow your designated territory.
  • You’ll spend time with our Channel Marketing team to understand what resources are available to use both internally and externally to support your channel partners.
  • You’ll spend time with Channel Enablement and become trained on our Dialpad Partner Portal.
  • You will meet with our National Channel Directors to understand the partner ecosystem. 
  • You’ll become an expert in our key sales tools such as Salesforce, Outreach and Highspot.
  • By the end of the first month, you’ll understand where to go to find the right data to answer questions. 

In your first 60 days: 

  • You will get aligned with our National Channel Directors and introduced to the Master Agents contacts in your territory.
  • You’ll work closely with the Inside Channel Manager to identify prospective partners in your region to recruit and onboard.
  • You will be introduced to our existing partners in the territory that you will be managing.
  • You will get aligned with the Dialpad sales team that overlaps in your territory and create a regular cadence with them to stay aligned on partner activity and opportunities. 
  • Within your first 60 days you’ll begin running Dialpad Partner Introduction and onboarding meetings. 

By 90 days: 

  • You’ll be a go-to Dialpad expert for partners in your assigned territory.
  • You’ll feel confident presenting the Dialpad company presentation and product demonstration to channel partners. 
  • You’ll recruit and onboard new channel partners by providing product training, solution demonstrations and partner portal access. 
  • You’ll be focused on building long standing relationships with the partners you support; consistently engaging with them to uncover and drive new business opportunities.
  • You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle. 
  • You’ll be working closely with marketing to build out partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community.

Who you are

We are looking for individuals who are goal oriented and thrive in a fast-paced, technology-driven sales environment. You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of over achieving sales quota and pipeline goals.

  • 3-5+ years Channel Account Management experience on-boarding channel partners for a software company in the enterprise software space
  • Recent experience working for an emerging tech company
  • In-depth knowledge and experience with recruiting partners, value-added resellers and Master/Sub Agencies
  • Has met/exceeded own direct sales goals
  • Must show proven methodology to prospect and build pipeline
  • Proven track record of sustained over performance against sales quota and pipeline goals

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5132661002
View More Show Me The Details
Apr 14, 2021
Business Support Administrator - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Due to growth, Littlefish is looking for a Business Support Administrator to join our Service Account Management team.

As the Business Support Administrator, you will report into the Customer Services Director and support the Service Accountment Management by creating quotes and sending them directly to customers, raise orders with the procurement team, system management (Microsoft Dynamics) and tracking renewals.

This is a pivotal role for our SAM team, so we are looking for enthusiastic, passionate and people with a can do attitude! If this is you, apply for this role and you could be part of a fast growing IT Managed Service Provider!

Business Support Administrator Duties and Responsibilities

      Business Central (Line of Business Application)
  • Creating quotes and sending to the customer under SAM instruction and guidance
  • Raising orders with the Procurement Team and managing through

      Invoicing
  • Maintenance of the system, keeping clean and clearing out when necessary, for example ‘stock tracker’ (un-invoiced hardware)

      Renewal Tracker
  • Tracking of “mini renewals” eg SSL Certs, Hardware Break Fix and other sold items

      Customer Specific
  • Admin activities for specific customer. Work with the SAM to understand specific needs and meet deadlines for those tasks
  • Reporting. Some customer have a smaller report generated oppose to full Service Reviews. BSA to produce these reports and send to the customer under SAM instructions
  • Review of support e.g. upgrades/ downgrades

      Queries
  • Invoice queries
  • Request for information

What we are looking for from you
  • Experience in business administrative role
  • Experience of managing workload in a fast paced environment
  • Experience of building and managing relationships
  • Experience of admin tasks
  • Strong financial acumen with an attention to detail
  • Excellent email and phone manner
  • Effective time management with the ability to meet competing demands
  • IT literate including proficiency in Microsoft Office Suite and CRM applications

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/business-support-administrator/
View More Show Me The Details
Apr 14, 2021
Senior Manager, Growth Optimization -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. 

Responsibilities

  • Identify opportunities based on site analytics, reports, user behavior research, experience and digital best practices.
  • Develop and execute strategy to create new website content and dramatically improve conversion rates across the whole user journey from reaching the website to activating.
  • Create a site testing plan, based on data-driven hypotheses, and implement tests to measure impact on site performance and conversion.
  • Measure weekly and monthly funnel fluctuations, conversion rates, visitor trends, etc., develop a set of standardized dashboards and reports for measuring the overall health of the trial funnel.
  • Partner with key stakeholders including Marketing, Product and UX to execute our web strategy. Manage and work with our agencies and hire new ones if needed, implement and manage tools and technologies to accelerate growth.
  • Educate the greater marketing team on performance marketing to drive focus in all areas on conversion optimization

What you will achieve

  • Lead the A/B testing and optimization of web properties including top of funnel landing pages through signup flow checkout interaction
  • Manage all conversion projects and prepare regular reports on progress, findings, and new ideas
  • Drive measurable increase in conversion rates and revenue

In your first 30 days:

  • You will immerse yourself in our culture and teams to get an understanding of how we work remotely and across time zones
  • You will work closely with our demand gen, seo, web engineering, and design teams to understand existing KPIs
  • Become proficient in our analytics sources and testing tools
  • By the end of the first month you will be prepared to help create the go-forward testing strategy and plans for conversion rate optimization across our marketing properties (main website, landing pages, etc)

In your first 60 days:

  • Formulate a testing strategy for ongoing hypothesis generation, testing, and reporting on results
  • Build out a project tracking and reporting system to keep testing progress organized and progressing
  • Set up recurring collaboration across the appropriate teams and stakeholders to stay aligned on testing projects

By 90 days:

  • Become our go-to expert for A/B testing and reporting
  • Closely aligned with all web deployments to ensure we are conversion focused out the gate
  • Provide ongoing updates of test results and conversion metrics, including monthly and quarterly analysis on progress
  • Recommend changes to processes and technology to improve velocity of testing

Who you are

  • Excited by the intersection of data and marketing to improve funnel and business metrics
  • Passionate about testing hypotheses and letting data drive your decision making
  • Bold when taking calculated risks and willing to get in the weeds and do the work
  • Detail oriented and curious
  • Comfortable working with website content management systems to make changes to copy and images
  • Value clear communication and able to build and maintain cross-functional relationships with stakeholders and teams around the company

Benefits:

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

 

 



Source: https://boards.greenhouse.io/dialpad/jobs/5172896002
View More Show Me The Details
Apr 13, 2021
iOS Engineer (Swift) -
Dialpad -

Dialpad is the most modern business communications company in the industry.  Our products range from conferencing calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. We not only build products to enable the everywhere worker, but we also are everywhere workers.  With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London and Bangalore, we truly believe in finding the best talent everywhere.  We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

Responsibilities
  • Develop high-quality native iOS applications with beautiful custom UI.
  • Work closely with product managers, designers, and engineers to transform requirements and UI mockups to product features.
  • Contribute to all stages of the development process from defining requirements and UI to deploying the mobile applications.
  • Add features, fix bugs, and general maintenance of our iOS apps.
  • Find simple, elegant solutions to hard problems.

Requirements

  • Extensive hands-on, object-oriented development experience with 1+ years developing mobile applications.
  • Experience with Swift, various iOS frameworks, and modern iOS APIs.
  • Ability to write clean, maintainable code and pay attention to details and the quality of the code.
  • Strong verbal and written communication skills with the ability to collaborate with remote teams.
  • Startup mentality: self-starter, proactive, flexible.

Bonus Points

  • Intuitive understanding of good user experience.

About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5096878002
View More Show Me The Details
Apr 12, 2021
Senior Manager, E-Commerce Optimization -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. 

Responsibilities

  • Identify opportunities based on site analytics, reports, user behavior research, experience and digital best practices.
  • Develop and execute strategy to create new website content and dramatically improve conversion rates across the whole user journey from reaching the website to activating.
  • Create a site testing plan, based on data-driven hypotheses, and implement tests to measure impact on site performance and conversion.
  • Measure weekly and monthly funnel fluctuations, conversion rates, visitor trends, etc., develop a set of standardized dashboards and reports for measuring the overall health of the trial funnel.
  • Partner with key stakeholders including Marketing, Product and UX to execute our web strategy. Manage and work with our agencies and hire new ones if needed, implement and manage tools and technologies to accelerate growth.
  • Educate the greater marketing team on performance marketing to drive focus in all areas on conversion optimization

What you will achieve

  • Lead the A/B testing and optimization of web properties including top of funnel landing pages through signup flow checkout interaction
  • Manage all conversion projects and prepare regular reports on progress, findings, and new ideas
  • Drive measurable increase in conversion rates and revenue

In your first 30 days:

  • You will immerse yourself in our culture and teams to get an understanding of how we work remotely and across time zones
  • You will work closely with our demand gen, seo, web engineering, and design teams to understand existing KPIs
  • Become proficient in our analytics sources and testing tools
  • By the end of the first month you will be prepared to help create the go-forward testing strategy and plans for conversion rate optimization across our marketing properties (main website, landing pages, etc)

In your first 60 days:

  • Formulate a testing strategy for ongoing hypothesis generation, testing, and reporting on results
  • Build out a project tracking and reporting system to keep testing progress organized and progressing
  • Set up recurring collaboration across the appropriate teams and stakeholders to stay aligned on testing projects

By 90 days:

  • Become our go-to expert for A/B testing and reporting
  • Closely aligned with all web deployments to ensure we are conversion focused out the gate
  • Provide ongoing updates of test results and conversion metrics, including monthly and quarterly analysis on progress
  • Recommend changes to processes and technology to improve velocity of testing

Who you are

  • Excited by the intersection of data and marketing to improve funnel and business metrics
  • Passionate about testing hypotheses and letting data drive your decision making
  • Bold when taking calculated risks and willing to get in the weeds and do the work
  • Detail oriented and curious
  • Comfortable working with website content management systems to make changes to copy and images
  • Value clear communication and able to build and maintain cross-functional relationships with stakeholders and teams around the company

Benefits:

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

 

 



Source: https://boards.greenhouse.io/dialpad/jobs/5172896002
View More Show Me The Details
Apr 12, 2021
GL Accounting Manager - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

The GL Accounting manager  will be directly responsible for managing a team of payables, accounting and payroll staff located in the US and India.  This hire will lead the team through accurate monthly, quarterly and year end close processes in accordance with US GAAP by coordinating and reviewing accounting for fixed assets, prepaids, payables and accrued expenses and reviewing monthly results in partnership with the greater Finance organization.   Additionally, they will supervise a payroll specialist and perform the review and approval of payroll for Dialpad, Inc. and foreign subsidiaries.   This hire will play a key role in defining optimal processes with appropriate internal controls for efficiency and accuracy. 

In your first 30 days: 

  • Manage and mentor GL Accountants, AP staff and Payroll for continuous growth and career development.
  • Assist with month-end financial close process, including preparation and review of journal entries, reconciliations, payroll and payable related items.
  • Ensure timely and accurate processing of general ledger activities in accordance with month, quarter and year-end reporting deadlines under US GAAP.
  • Reconcile and manage payables, accruals, pre-paids, fixed assets, payroll, lease, deposits and other asset and liability accounts

In your first 60 days: 

  • Collaborate with cross-functional teams to identify opportunities to improve and standardize accounting processes.
  • Manage and mentor GL Accountants, AP staff and Payroll for continuous growth and career development.
  • Work with external auditors to complete ongoing compliance requirements and assist in preparation of financial statements 

By 90 days: 

  • Lead the efforts in creating and documenting accounting month-end close policies and procedures for the GL team
  • Become a pro within the current accounting software environment and directly assist with implementation projects for new software and ERP
  • Recognize and clearly communicate actionable opportunities for financial performance and continuous process improvements across the company. The General Ledger Manager will be expected to make process improvement recommendations.

Who you are

You’re a builder, who doesn’t walk away from a challenge. This is a new position for us so we’ll be looking for a minimum of 8 years of experience and at least two of those years managing procure to pay, close and payroll processes. You’ll also need to have strong technical knowledge of US GAAP. We’ll be looking for you to also identify process improvement opportunities and make recommendations. If you’ve been involved in an ERP implementation that would be helpful as we enter this next stage of growth. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5196658002
View More Show Me The Details
Apr 12, 2021
Regional Channel Manager - Austin
Dialpad - Austin

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

Our Regional Channel Manager will be responsible for recruiting, on-boarding, and managing telecom partners, technology consultants, VARs, and Master Agents focused on next generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad.

What you will achieve

You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory. 

You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners. Our channel managers are instrumental in growing company revenue so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals. 

In your first 30 days.. 

  • You’ll attend Base Camp, Dialpad’s extensive onboarding and training program to get you up to speed on all things Dialpad and the UCaaS/CCaaS industry
  • You’ll become certified in Dialpad presentations and product demonstrations.
  • You’ll work closely with your manager, and your aligned inside Channel team to build out a business plan to nurture and grow your designated territory.
  • You’ll spend time with our Channel Marketing team to understand what resources are available to use both internally and externally to support your channel partners.
  • You’ll spend time with Channel Enablement and become trained on our Dialpad Partner Portal.
  • You will meet with our National Channel Directors to understand the partner ecosystem. 
  • You’ll become an expert in our key sales tools such as Salesforce, Outreach and Highspot.
  • By the end of the first month, you’ll understand where to go to find the right data to answer questions. 

In your first 60 days: 

  • You will get aligned with our National Channel Directors and introduced to the Master Agents contacts in your territory.
  • You’ll work closely with the Inside Channel Manager to identify prospective partners in your region to recruit and onboard.
  • You will be introduced to our existing partners in the territory that you will be managing.
  • You will get aligned with the Dialpad sales team that overlaps in your territory and create a regular cadence with them to stay aligned on partner activity and opportunities. 
  • Within your first 60 days you’ll begin running Dialpad Partner Introduction and onboarding meetings. 

By 90 days: 

  • You’ll be a go-to Dialpad expert for partners in your assigned territory.
  • You’ll feel confident presenting the Dialpad company presentation and product demonstration to channel partners. 
  • You’ll recruit and onboard new channel partners by providing product training, solution demonstrations and partner portal access. 
  • You’ll be focused on building long standing relationships with the partners you support; consistently engaging with them to uncover and drive new business opportunities.
  • You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle. 
  • You’ll be working closely with marketing to build out partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community.

Who you are

We are looking for individuals who are goal oriented and thrive in a fast-paced, technology-driven sales environment. You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of over achieving sales quota and pipeline goals.

  • 3-5+ years Channel Account Management experience on-boarding channel partners for a software company in the enterprise software space
  • Recent experience working for an emerging tech company
  • In-depth knowledge and experience with recruiting partners, value-added resellers and Master/Sub Agencies
  • Has met/exceeded own direct sales goals
  • Must show proven methodology to prospect and build pipeline
  • Proven track record of sustained over performance against sales quota and pipeline goals

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5175525002
View More Show Me The Details
Apr 12, 2021
Senior Software Engineer in Test (SDET) - Bengaluru
Dialpad - Bengaluru

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. 

In your first 30 days: 

  • Work with your team and manager to build an understanding of the product portfolio, and technology stack.
  • Work closely with your manager to understand the vision, challenges, and opportunities ahead. 
  • You will be expected to start contributing to the automation strategy including scoping out initial recommendations for tooling and framework choices. 
  • You will build an understanding of other internal automation tools and frameworks. 
  • By the end of your first month, you’ll immerse into the team structure, platform architecture, technology stack, and CI systems. You will understand the goals and challenges that will pave the way for solving the complex integration challenges that lie ahead. 

In your first 60 days: 

  • You will start developing a deeper understanding of network traffic concepts and terminology.
  • You will work closely with the senior engineers and leads on designs and approaches.
  • You will have developed a solid understanding of the framework design, reporting, and CI systems.
  • You will start providing estimates, task breakups for any activity
  • By the end of your first 60 days, you will have a working example of the framework and be able to demo at least one API testing running from it.

By 90 days: 

  • You will have developed the foundation of the initial framework for integration testing.
  • You will begin taking ownership of reporting and test failures in our CI system.
  • You will have developed and checked in multiple functional high-value api tests. 
  • You will already be involved with augmenting functional documentation.
  • You’ll be our go-to expert for most integration automation questions.
  • You will start delivering results towards current and future OKRs

Who you are

You are someone who has a deep passion for technical testing with strong fundamentals in software design and experience in building scalable testing frameworks.  You are comfortable leading the automation implementation and excited to contribute to increasing release confidence with comprehensive testing and highly effective communication. You are confident in your ability to mentor others and are very comfortable working across geographies. Our ideal candidate would have hands-on expertise with VoIP, Telecommunication Systems, and Communication technologies including RTP or SIP services.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/4339923002
View More Show Me The Details
Apr 12, 2021
Account Executive, Mid-Market - San Francisco
Dialpad - San Francisco

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real-time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

As a Mid-Market Account Executive, you are a key part of the Dialpad Sales organization, uncovering, managing, and converting 50-1000 employee businesses to excited customers!

In your first 30 days: 

  • You’ll work closely with our Sales Enablement team to get up to speed on our products, space, sales motions, and GTM strategy during your first three weeks.
  • You’ll engage with supporting departments (ex. Deal Desk, Professional Services, Sales Engineering, etc) to learn how they interact with Sales and impact your ability to be successful in your role
  • You’ll work with your Manager to identify the appropriate metrics that you’ll be held accountable for 
  • You’ll jump into and familiarize yourself with Dialpad’s tech stack and understand how to properly utilize the many tools available to you during your prospecting and deal management (i.e. Outreach, SFDC, ZoomInfo) 
  • Your manager will provide you with the relevant tools and guidance to begin building your territory plan to begin prospecting/building pipeline 
  • You’ll begin making your first calls with the expectation to schedule your first New Logo discovery call one week following your onboarding training (approx. 4 weeks)
  • You’ll meet regularly with your mentor/buddy who is a veteran AE to model what success looks like and what it takes to be a top performer

In your first 60 days: 

  • You’ll develop a dynamic understanding of the key competitors in the space so that you can create unique talking points to impact initial deals
  • You’ll gain granular insight into our key differentiators so that you can hold meaningful conversations with potential clients
  • We’ll get you up to speed on our Sales Methodology and the proper steps in execution so you maintain the highest level of conversion in your deals
  • Gain full understanding of our pricing model so you can adequately quote and deliver proposals to prospective customers 
  • You’ll develop your SFDC hygiene and fully grasp the key components of managing your opportunities

By 90 days: 

  • Master the ability to deliver relevant, timely, and effective qualification discussions to define the metrics and compelling events of prospects
  • Develop more autonomy in your deal management and delivery of sales demonstrations
  • Work cross-functionally with your SDR and Channel partners to expand your reach into accounts with the intention of sourcing deals through all avenues 
  • Partner with Sales Engineers to drive technical demonstrations and deal momentum

At 120 days, you will be fully expected to maintain 4X your pipeline coverage and are actively closing deals on a monthly basis

Who you are

Self-starter. Someone who embraces challenges and is naturally curious. You approach every day with the passion and work ethic that you see with successful entrepreneurs. You are an individual that truly appreciates the value of collaboration and is accustomed to winning and losing as a team. You have a passion for creating detailed business plans to reach predetermined goals and quotas. You possess a high acumen managing the entire sales cycle from finding a potential client to securing a deal. You have an uncanny ability to unearth new sales opportunities through networking and turning them into long-term partnerships. When tackling any project, your end goal is to leave it better than you found it. 

Skills you will bring

  • 5+ years of inside technical sales experience
  • Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done
  • Excellent analytical and problem-solving skills
  • Experience in MEDDPICC sales methodology preferred
  • BA/BS degree or equivalent practical experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5096861002
View More Show Me The Details
Apr 12, 2021
Global Stock Administrator - San Francisco
Dialpad - San Francisco

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

We’re looking for an experienced, hands-on individual to own the end-to-end administration of Dialpad’s equity plans. You will partner closely with Legal, People Operations, and Payroll to support the administration of our global equity platform and help drive efficiency and process. You have a passion for excellent customer service to all equity participants and enjoy managing communication and assisting participants in education and training regarding Dialpad’s plans.


In your first 30 days: 

  • Administer equity plans (US and International), including processing stock option, ESPP and restricted stock unit grants, exercises and releases, modifications, cancellations, and terminations;
  • Reconcile monthly equity activity, including shares outstanding and share reserves among company records, and third-party vendors
  • Assist in development and maintenance of policies and procedures related to stock administration, and ensure compliance with internal controls

In your first 60 days: 

  • Prepare grant files for all new equity grants
  • Create and implement process improvements and support automation initiatives between equity and HR systems
  • Assist and support stock plan financial reporting activities for audit and external reporting

By 90 days: 

  • Develop, maintain, and deliver educational materials and customized resources for participants
  • Ensure and maintain SOX Compliance; work with internal and external teams to ensure successful audits
  • Ensure compliance with federal, state, and foreign regulations along with securities laws


Who you are

You’re a builder, who doesn’t walk away from a challenge. This is a new position and we are looking for a seasoned Global Senior Stock Administrator who has at least 5 years working for late stage private companies and public companies. You’ll also need to have a CEP or equivalent experience. You’ll also have experience with U.S. federal and state taxation relating to equity compensation and general knowledge of global taxation. You’ll also have to have a deep understanding of accounting standards as they relate to equity compensation. 

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5096878002
View More Show Me The Details
Apr 12, 2021
Senior Software Engineer - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

About The Role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

Responsibilities

  • Build the latest and greatest cutting edge communication technology.
  • Write, test, and deploy code into a fabric of real-time microservices.
  • Manage your time and drive the roadmap for your technical areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5180971002
View More Show Me The Details
Apr 12, 2021
Software Engineer - Growth - Vancouver
Dialpad - Vancouver

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. We value data, experimentations, and a drive for impact, come join us!

The Product Engineering, Growth team is focused on the User Lifecycle and how core features are discovered by the users that deliver impact. You often ask questions about a stickiness of a product feature and how users find them. Or how Core Product Features are more accessible to the user by focusing on the health of a user lifecycle, leveraging data, and user feedback to ensure optimal adoption and usage.  

 

What you will achieve

In your first 30 days:

  • Set up your development environment
  • Get to know and feel comfortable in a highly communicative and collaborative team 
  • Complete engineering onboarding
  • Learn how the Growth team’s  key areas of focus tie into the product. Our focus areas are:
    • Getting/keeping new users by reducing entry friction and making our value obvious
    • Minimizing churn by keeping our users happy and supported
    • Minimizing and mitigating fraudulent or exploitative activities
    • Implementing and reviewing internal analytics to keep our direction focused on what users want
  • Add a new analytics event and track it over time in amplitude to measure the impact of a feature
  • Feel comfortable sharing your input during brainstorms on how we can push our team and the product forward
  • Give internal team demos at progress milestones during a project

In your first 60 days:

  • Implement an A/B test, analyze the results, and decide on the winner
  • Be able to anticipate and mitigate fraud risks by proactively implementing detection metrics
  • Begin giving estimates on technical resources and requirements necessary to plan and begin projects
  • Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.
  • Participate in stability based projects that address team technical debt 

By 90 days:

  • Feel comfortable interfacing with 3rd parties or business partners to facilitate integrations into our flows.
  • Develop expertise in nuances inherent in specific signup flows such as self service, sales assisted and international.
  • Be confident enough in your knowledge of our code styles to contribute beyond your own projects through peer code reviews
  • Contribute thoughts and new ideas on what the focus should be for upcoming stability/tech debt work
  • Continue contributing to fun projects meant to delight users!

 

Who you are

As an experienced full-stack software engineer, you will own significant user-facing features end-to-end that directly drive Dialpad’s customer growth. In a heavily metric-driven team, you will be able to innovate and iterate exciting new ideas that can be quickly validated. Passionate about cultivating a narrative for onboarding customers that brings to the forefront everything there is to love about our products such as through guided tours and user onboarding flows, your work will guide users through products’ functionality. 

You bring a strong background in engineering web apps and are keen to build out the exact right UI experience for customers. You are a champion of developing hypotheses and A/B experimentation to improve the product experience and user adoption. In addition to working with the Growth team, you will also work with cross functional teams to vet out solutions and build more simplified products for modern web browsers. 

  • 3+ years’ professional web application-based development experience 
  • Experience with supporting backend for web applications 
  • Strong front-end experience with modern component-based JavaScript frameworks 

 

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/4920487002
View More Show Me The Details
Apr 12, 2021
Cloud Security Engineer - Bangalore
Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. The role will be within Dialpad’s Security Function with an embedded model into the engineering team. The role will report into the Information Security and Compliance Manager. 

What you will achieve

In your first 30 days: 

  • You’ll build an understanding of Dialpad’s cloud product and platform infrastructure including Google Cloud, AWS, and other systems that support our products/integrations.  
  • You’ll become closely engaged in the security controls that are implemented in our cloud infrastructures including access control, logging, configuration management, secure development lifecycles. 
  • You’ll work with our Sr. Security Engineer, Security and Compliance Manager, and Engineering tech leads to understand the risks that need to be addressed in our systems and the project plans associated with the mitigation. 
  • By the end of your first month, you’ll have a thorough understanding of our product systems and be ready to embark on implementing your first projects to enable security controls. 

In your first 60 days: 

  • You’ll work on a couple of projects to enable automation of security controls in GCP and AWS. This will include building of the security controls, implementing in test and production environments, and documenting the management of the controls for engineering and security. 
  • You’ll enable and consolidate logging from infrastructure components into a centralized service. From the logging intake you will build alerts associated with anomalies that need to be investigated by the engineering team.  
  • You will gain a more thorough understanding of our security vulnerability detection and remediation pipeline. 

By 90 days: 

  • You will complete projects that will help us reach our security compliance objectives. 
  • You’ll be a part of our security team’s on-call rotation to help with alerts, incidents and vulnerability remediation.
  • You will be a part of strategic initiatives associated with security risk management
  • You will be regularly investigating our environment to find vulnerabilities and 
  • You’ll be maintaining the security controls to help meet our compliance objectives associated with SOC2, ISO, and Cloud Security Alliance compliance frameworks. 

Who you are

A security enthusiast with 2 - 4 years of experience who is excited to dive deep into systems to find gaps and build scalable security solutions to consistently remediate the root cause of those gaps. You have experience in scripting APIs and configuring solutions that can allow for secure controls to be implemented across cloud based infrastructures such as Google Cloud and Amazon Web Services. You are developer focused and build security to be part of the initial solution in a preventive and detective manner, rather than a reactive manner. You love to automate security solutions and are able to work with developers across different product areas to provide a paved path they can follow to build secure code and infrastructure.  You are intimately familiar with the security solutions that are provided by the cloud infrastructure providers that can help Dialpad gain visibility and control into our cloud infrastructure environments. (Google Cloud Security Command Center, Stack driver, AWS Cloud Watch, Datadog, etc.)

When you come across areas that you are not familiar with you are able to dive into documentation, learn from team members across different parts of the organization, and find external sources to build solutions that work with Dialpad’s software development life cycle. You have worked with global teams and are familiar with asynchronous working solutions such as Zendesk, JIRA, Github, etc. 

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5194544002
View More Show Me The Details
Apr 11, 2021
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =