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Spanish Speaking Customer Education Manager -
Centrical -

Centrical’s Employee-Centric Success Platform helps companies maximize their employees’ performance and, through it, their business success. Its AI tools leverage data from a variety of sources to guide employees and managers with clear goals and training, as well as motivate them to excel. Centrical’s platform seamlessly integrates with all major enterprise systems. It holds strategic partnerships with SAP, Amazon, and Verint and is currently deployed by some of the world’s leading organizations such as Microsoft, Novartis, Paypal, Verizon, and Coca-Cola.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth. It was ranked #1 for Overall Culture by Comparably and recognized for its great compensation, benefits, and perks. We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture, making for a great place to work.

 

Centrical is looking for an ambitious Customer Education and Knowledge Manager to join our Customer Success team.

You will implement and execute scaled training programs that drive product usage and value for Centrical’s customers. You will execute our customer education systems and develop content, both written and visual. You will also contribute to the high-level strategy of customer education. An ideal candidate will demonstrate a proven ability to build and grow scalable training programs, tools, and processes to drive customers growth and productivity with an effective knowledge base, training materials, enablement programs, and community management.

It is equally important for us to find the right person to fit into our company and culture, which is all about striving to learn and improve. It is imperative that you are open to new ideas at all levels and have the confidence to try new things. We want someone who is creative and who can adapt quickly in our fast-moving organization. But most importantly, you must share our passion to provide a well-designed education experience that our customers value and that helps them achieve success.

 

 

Responsibilities: 
  • Design and develop training materials such as self-help resources (articles, visuals, videos, courses) for admin users, support materials, and other educational assets (i.e. presentations)
  • Develop training tracks and curriculums for various business roles and users of the Centrical platform
  • Develop and manage the content (videos, help articles, FAQs) on our Support Help Center; work with Product and R&D teams to ensure that content remains updated according to new releases; support the ongoing translation and language maintenance of articles
  • Collaborate with Customer Success managers and implementation specialists to identify customer learning needs; design engaging and interactive learning experiences to meet those needs
  • Develop expertise in both administrator and end-user areas of the Centrical platform
  • Drive and be measured against scaled engagement metrics that increase product usage and engagement
  • Manage and maintain customer forum and community
  • Support the administration of our customer learning platform

 

Requirements:
  • 3+ years’ experience designing, developing, and facilitating web-based training, preferably within a SaaS based environment.
  • Demonstrable presentation skills and the ability to lead a positive, productive session in person and/or virtually via web conference
  • Customer service orientation - Excellent communication (verbal, written, and presentation) and interpersonal (outgoing and personable) skills
  • Ability to learn and become intimately familiar with our product so that you understand the way customers use our platform and can educate/mentor/coach them to achieve what they need using our platform
  • Self-motivated, team-oriented, and focused on exceeding customer expectations.
  • Strong project management skills including the ability to prioritize and manage time effectively and rigorous attention to details and patterns that lead directly to growth and scale
  • Ability to perform well under pressure with time-sensitive projects
  • Experience developing customer forums, encouraging self- and peer-based help and growing an active community of adopters – advantage
  • Native Spanish and/or Portuguese spoken and written English skills

 

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Centrical does not accept unsolicited headhunter and agency resumes. Centrical will not pay fees to any third-party agency or company that does not have a signed agreement with Centrical.

Source: https://centrical.com/job/customer-training-and-education-manager/
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Dec 8, 2021
Spanish Speaking Customer Success Team Lead -
Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized micro-learning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Customer Success

At Centrical, there is nothing more important than the success of our customers. In the Customer Success team, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of Centrical resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities:
  • Lead a team of Customer Success and Technical Account Managers, ensuring that they have the mentorship and support they need to create deeply engaged relationships with our customers
  • Ensure ongoing renewal and expansion with your own portfolio of customers as well as those managed by your team
  • Manage a portfolio of our highest potential Enterprise Accounts (including some in Spanish-speaking countries) across all stages from implementation through expansion and retention.
  • Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
  • Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
  • Work with customers to develop and execute a success plan that outlines how Centrical will address their business needs and measure performance against established metrics/KPI’s.
  • Leverage both successful execution and relationship engagement to convert customers to evangelists and partners, helping us to grow our business and platform.
  • Actively update customers on the evolution of the product. Show how the Centrical Product evolution will continue to enhance functionality and support customers’ evolving use cases and business needs.
  • Collaborate with Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Conduct monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.
  • Serve as member of CS leadership team, elevating team challenges/needs, proposing new solutions for both internal processes and customer management and constantly looking to improve all facets of our Customer Success playbook.

Requirements: 
  • At least 8 years of customer management experience leading a portfolio of high touch Fortune 1000 SaaS accounts with an emphasis on renewals and expansion
  • Minimum 3 years experience managing team of junior Customer Success Managers and/or consultants
  • Experience working with B2B SaaS companies. You may have worked on change management initiatives or are familiar with organizational change management principles
  • Comfort discussing both commercial and technical topics and engaging in commercial negotiations with senior executives
  • Ability to use data to demonstrate business value
  • Ability to rapidly develop and deliver creative solutions for complex business problems
  • Experience leading and delivering new customer implementations
  • Strong presentation skills and ability to establish credibility and relationships with C-level executives
  • Excellent written and verbal communication skills
  • BA or BS required
  • Bilingual Spanish/English Required

 

You’ll succeed in this role if:
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial, self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience within a globally dispersed, multilingual team.
  • You love getting your hands dirty – no task is beneath you when it comes to the success of your customers.
  • You have a positive attitude and will lead by example

Hesitant to apply? Even if you’re not 100% sure you have every single skill or experience listed, but believe this role is right for you, we want to hear from you!

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/seniorcustomersuccess/
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Dec 8, 2021
VP Corporate Marketing -
Centrical -

VP Customer Success

 

Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success. Using actionable KPIs, deep gamification, personalized microlearning, collaboration tools, and augmented coaching, Centrical puts the employee at the center of business success. With Centrical, employees succeed and grow, and businesses perform their best. Founded in 2013, Centrical serves a diverse client base comprised predominantly of global fortune 500 companies. Our platform is deployed worldwide and used by hundreds of thousands of employees. At Centrical, our people are driven by innovation and passionate about unlocking employee potential. Through a culture that’s encouraging, collaborative, and inclusive, we provide daily opportunities to excel. Centrical operates globally with offices in New York, Dallas, London, Melbourne, Brazil and Israel

We are looking for a cross functional VP of Corporate Marketing to join our team at Centrical!  This person will be an experienced B2B Marketing lead who will handle many programs across the organization. In this role you will own the Centrical brand and work closely with our CMO to define corporate strategy.

 

Responsibilities:
  • Define and execute on Centrical corporate marketing and brand strategy ensuing consistent messaging and branding across all channels
  • Help drive brand awareness and develop a roadmap for branding
  • Own corporate marketing messaging working closely with the Head of Content to develop messaging that resonates with prospective clients and partners.
  • Manage corporate communications and work closely on internal and external coms including PR. 

Requirements
  • Experience in a corporate marketing leadership role at a fast-growing B2B SaaS startup – Must
  • Ability to be a hands strategist who can collaborate with internal and external stakeholders as well as teams across the organization
  • Experience in creating compelling corporate marketing programs
  • Project management - Ability to meet and keep track of tight deadlines with lots of moving parts, rally resources, appropriately set and manage expectations and still have presence of mind to have fun along the way.
  • Amazing written and verbal communication skills and excellent presentation skills
  • Strong team player and self-starter
  • Experience in a hyper growth, dynamic environment
  • Availability for some travel is required

 

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/vp-corporate-marketing/
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Dec 8, 2021
Motion Graphics Designer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy. 

We’re looking for a motion graphics designer to support our business communications product. An ideal candidate will have strong technical skills and proven ability using top motion graphics software (e.g., Adobe CS, C4D, Blender, Figma). In addition, they’ll have advanced editing skills including experience with motion graphics, audio production, color correction, and 4K workflows.

Please note: This is a long-term consulting role. 

30 days

  • Create and own Dialpad’s visual effect, animation, and motion graphic systems

 

60 days

  • Develop new frameworks and templates to streamline the production of videos and GIFs for web, social, and digital ads
  • Build an archive of product UI GIFs, launch videos, and demo videos highlighting our product truths

 

90 days

  • Partner with creative team members and key stakeholders on an ongoing basis to create content used across a variety of platforms, including web, mobile, social media, and more

 

QUALIFICATIONS

  • 5+ years of experience 

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5755103002
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Dec 8, 2021
People Operations Manager -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team:

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

About the Role: 

At Dialpad, we believe that the People Experience team is an invaluable resource to the overall health of the organization. Our team cares deeply about employee experience and we work hard to help our teams, employees amp; leaders thrive beyond all expectations. If you are passionate about employee experience, you want to be challenged and you want to work with a supportive, energetic, and generally awesome team, then we’d love to hear from you!

The People Operations Manager will lead our global operations function and also act as the primary point of contact for our growing population in Latin America. We are seeking someone who has a passion for getting things done, takes ownership, has great attention to detail, and is committed to being a valuable resource to employees throughout our growing organization. This role will report to the Director, People Operations. 

Core Responsibilities:

Global People Operations:

  • Lead the People Operations function (systems, employee support, benefits, compliance, immigration, and onboarding, offboarding) with a true passion giving amazing customer service to our global Dialpad employees
  • Develop HR and administrative policies amp; programs to support a growing and fast-paced business
  • Foster strong cross-functional relationships with HRBP, Finance, Payroll, Recruiting, IT, Legal and other stakeholders to drive efficiencies and simplify workflows
  • Manage amp; own compliance activities and employment policies for all countries
  • Design and manage people data metrics amp; dashboards to help inform business decisions
  • Maintain HRIS system and keep other HR tools and systems up-to-date, ensuring a high level of data integrity. Participate in system updates and enhancement projects globally
  • Lead a team of People Operations Coordinators

HR Support for LATAM Region:

  • Go-to HR member for all LATAM employees.
  • Own and administer LATAM employees’ lifecycle processes including onboarding, off-boarding, personnel changes, leaves of absences, and compliance.
  • Lead LATAM expansion efforts  to develop processes, policies amp; programs in the new region.
  • Identify opportunities for improvement and assist with communication, implementation, and change management of various programs and initiatives.
  • Be a trusted partner to our leadership team and support the business strategy and overall growth.
  • Provide expert advice and coaching to employees when appropriate. Guide managers through employee relations issues. Ensure that all employee matters are handled with consistency and fairness without discrimination. 
  • Maintain constant communication with HQ to ensure all programs and initiatives are rolled out successfully. 

About You:

  • You have at least 5+ years experience in an HR role, preferably with an emphasis in HR Operations 
  • You thrive in a fast-paced hyper growth environment. Previous experience working at a global technology company a plus
  • You are adept at managing and partnering with geographically dispersed teams across different time zones and cultures
  • You have strong knowledge of local employment laws and best practices. Experience with global compliance and best practices a plus
  • You have hands-on experience with all functional areas of HR including previous responsibility for managing HR Operations, Compensation, Benefits, Employee Relations, Onboarding, Training / Development, Terminations, HR Programs, etc.
  • You are highly organized and have excellent project management skills
  • You can own a project with varying levels of instruction and run with it
  • You have strong attention to detail
  • You have strong interpersonal skills with the ability to listen and empathize with others and anticipate, respond, and pivot to the needs of the employees and business
  • You have a demonstrated ability to handle confidential information with total discretion

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5143238002
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Dec 8, 2021
Product Manager - Billing -
Dialpad -

We kindly ask you to submit your resume in English. Thank you!

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

With eyes set on our master vision, our Product team provides Dialpad and the communications industry with a clear direction. As a member of the Product organization, you will shape and design the products and features that will define the future of work and business communication using your innate curiosity and a strong sense of strategy.

What you will achieve

In your first 30 days: 

  • Develop expertise in the core functionality of our product lines and the shared account management and billing infrastructure that supports them
  • Establish strong working relationships with key counterparts in Engineering, Design, Marketing amp; Sales
  • Learn and apply existing team processes to developing product specifications, iterating with design and technical leadership, and managing development, testing amp; delivery
  • By the end of your first month, you’ll be the primary point of contact for internal queries relating to your focus area

In your first 60 days: 

  • Be able to identify product amp; technical issues, and actively develop and track solutions
  • Manage new features and regular releases through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launch
  • Measure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritization
  • By the end of your second month, you’ll own delivery of features and experiences from conception to launch, working closely with Design and Engineer to define simple, elegant user experiences, while representing our customers in the development process

By 90 days: 

  • Develop short, medium and long-term roadmap plans and drive prioritization decisions, working closely with other product managers, as well as counterparts in engineering amp; design
  • Leverage data analysis and experimentation in the billing and account management user experience to impact key business goals (e.g. improve upgrade rates, adoption of add-on services, etc.)
  • Lead by example within the product team, and be proactive about helping our team improve the ways we work with each other and our colleagues

Who you are

You are a creative, passionate and experienced Product Manager with 3+ years of experience, and a demonstrated track record of delivering exceptional product experiences. You learn by doing, love tackling as-of-yet unsolved problems, and take an analytical approach to arriving at the best solution. You have an entrepreneurial, goal-driven mindset, and are comfortable in an agile environment. You have excellent communication skills, and can act as a bridge between product, engineering, design, QA, marketing, and sales.

What we offer

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5584348002
View More Show Me The Details
Dec 8, 2021
Senior Deal Desk Specialist -
Dialpad -

We kindly ask you to submit your resume in English. Thank you!

 

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for workers, we workers everywhere. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 The Team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

  • Become an integral part of the Deal Desk team in support of all revenue activities supporting sales and customer success managers.
  • Hold deal structure to the highest levels ensuring sound deals that are compliant with accounting standards, bookable and good for Dialpad and our customers
  • Become a trusted advisor to the sales organization as it pertains to deal structure, deal guidance and overall approach through the sales cycle.

In your first 30 days: 

  • You’ll work closely with your Manager, Deal Desk to understand the tools, systems and processes utilized to ensure Deal Desk team member success.
  • You’ll engage with internal partners to understand the key stakeholders involved in closing sales deals (Legal, Finance, Product, Sales, Services, etc.)
  • You’ll work with Deal Desk team members to review and understand all process documentation and how it relates to reporting, bookings, and revenue.
  • By the end of your first month, you’ll understand the anatomy of a good deal, the tools and resources utilized that will set you up for success.   

In your first 60 days: 

  • You’ll start to take ownership of some of the transactional business called VSB/ SMB.  You will understand how we support the team and the volume of deals they process through Deal Desk. (Ownership means single point of contract, quote approvals, etc.)
  • You'll provide a weekly high level overview of your tasks via a SWOT overview (Strengths, Weaknesses, Opportunities and Threats).   
  • You’ll be able to support 70% of all transaction deal activity for the VSB and SMB team, while providing recommendations for continued improvement(s).

By 90 days: 

  • You’ll be efficient in handling sales requests while increasing your support and expertise from 70%-90%.
  • You will be able to handle 100% of VSB and SMB requests while starting to review more complex deal activity and tasks (provisioning, Midmarket deals, etc.)
  • You’ll be instrumental in reviewing process documentation to ensure we are continuously building out our KB resources for sales and internal partners.

Who you are

We are looking for a team member with 2 to 4years of Experience that is not afraid to fail and when they do (it happens), they learn from it and move on quickly and coach others on avoiding the same mistakes.  In addition, we want a roll up your sleeves team member that wants to continue to learn in this role and is passionate about providing world class customer support.  We need a partner that is willing to share their expertise with the teams we support and is willing to go above and beyond to help our customers and internal teams.Willing to work on UK, APAC or US shift.Skill and will are key in this role, however, we want someone that can own this role and as you grow can share your knowledge with current and future team members as we are a critical part of the Finance team that supports the teams around the world in closing deals towards common goals!

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5704472002
View More Show Me The Details
Dec 8, 2021
Senior Design Lead -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy.


We’re looking for a versatile design leader with experience building powerful visual systems and best in class user experiences. The Senior Design Lead will guide all projects in the Philippines and is responsible for the overall quality of work produced by the Filipino creative department. This role will have managerial responsibilities and oversee design and production of multi-channel brand assets. Collaboration is essential here; you’ll be working closely with the design team, developers, writers, and the larger marketing org. 

In your first 30 days

  • Embrace challenges and inspire new ways of thinking and approaching design problems
  • Manage the creative process and lead and direct production of marketing collateral for the Filipino team under the guidance of the creative director 
  • Work on a multi-disciplinary team in a highly collaborative environment with diverse perspectives and expertise
  • Translate marketing objectives into clear creative strategies
  • Ensure visual communication and brand standards are met
  • Review work, troubleshoot and provide feedback to creative teams
  • Remain actively involved in hiring and training creative staff
  • Take ideas from concept to build ready assets, employing sharp UX thinking, art direction, typography, storytelling, and systems design

In your first 60 days

  • Meet with internal clients and upper management to explain campaign strategies and solutions
  • Manage and cultivate the career development of staff members, including designers, art directors, and web designers

By 90 days

  • Understand our marketing team’s needs—learning the boundaries of our brand—while pushing them into new territories
  • Translate brand strategy into powerful visual identity systems from start to finish with a flexible, channel agnostic approach

QUALIFICATIONS

  • 8+ years of experience 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5584064002
View More Show Me The Details
Dec 8, 2021
Senior Software Engineer in Test (SDET) -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Who you are

  • Experienced in developing flexible test frameworks and tools that substantially increase developer confidence.
  • You work with cloud technologies, including the testing of REST services.
  • You implement automatic reporting that will contribute to rapid resolution of failures.
  • Capable of bringing together system testing with independently working components.
  • Develop and execute comprehensive test strategies.
  • You like mentoring other engineers about engineering, automation and testing best practices.
  • You independently analyze and troubleshoot advanced Python code and microservices.
  • You communicate and work cross-functionally and across management levels.
  • You advocate for doing the right thing even if it’s difficult.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. 

In your first 30 days: 

  • Work with your team and manager to build an understanding of the product portfolio, and technology stack.
  • Work closely with your manager to understand the vision, challenges, and opportunities ahead. 
  • You will be expected to start contributing to the automation strategy including scoping out initial recommendations for tooling and framework choices. 
  • You will build an understanding of other internal automation tools and frameworks. 
  • By the end of your first month, you’ll immerse into the team structure, platform architecture, technology stack, and CI systems. You will understand the goals and challenges that will pave the way for solving the complex integration challenges that lie ahead. 

In your first 60 days: 

  • You will start developing a deeper understanding of network traffic concepts and terminology.
  • You will work closely with the senior engineers and leads on designs and approaches.
  • You will have developed a solid understanding of the framework design, reporting, and CI systems.
  • You will start providing estimates, task breakups for any activity
  • By the end of your first 60 days, you will have a working example of the framework and be able to demo at least one API testing running from it.

By 90 days: 

  • You will have developed the foundation of the initial framework for integration testing.
  • You will begin taking ownership of reporting and test failures in our CI system.
  • You will have developed and checked in multiple functional high-value api tests. 
  • You will already be involved with augmenting functional documentation.
  • You’ll be our go-to expert for most integration automation questions.
  • You will start delivering results towards current and future OKRs

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5180971002
View More Show Me The Details
Dec 8, 2021
Senior Software Engineer, Cloud Core -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The Team

Dialpad’s Telephony team owns the real-time media platform upon which our business communications are built. The team provides a backend API for reliable audio/video calling, text messaging, phone number management, spam detection, emergency calling, and more.

We also develop the common cloud microservice infrastructure for the company. This includes services like cache, datastore, and text search as well as all the tools needed to deploy microservices across both public clouds as well as our own data centers.

What we need

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup with lots of autonomy. We need leaders who are passionate about the efficiency, security, and stability of a service which is critical to the day-to-day operations of millions of users. We need pioneers who drive better ways to work together and set up Dialpad for our next 10 years of growth.

Responsibilities: 

  • Build the latest and greatest cutting edge communication technology including video calls and messaging.
  • Write, test, and deploy code into a fabric of containerized real-time microservices.
  • Manage your time and drive the technical roadmap for your feature areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Architect systems that scale well both vertically and horizontally.
  • Monitor and tune services to handle ever-growing traffic with 100% availability!

Technology stack: 

Python, C/C++, Kubernetes (k8s), AWS/GCP, REST, NoSQL, SIP, WebRTC

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5195944002
View More Show Me The Details
Dec 8, 2021
Senior Web Designer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy.

We’re looking for a Senior Web Designer with experience building powerful design systems and best in class user experiences. The Web Designer will work with a cross disciplinary team to translate marketing, brand and conversion goals into best in class user experiences. Candidates should be proficient in Figma, CS Suit, UX best practices and should have a solid understanding of how the internet works (HTML, CSS, JS).

Please note: This is a long-term consulting role. 

30 days

  • Work in a collaborative, fast pace environment with multiple collaborators
  • Design engaging and responsive landing pages
  • Solid understanding of UX patterns and best practices
  • Employing industry and design best practice through website build process
  • Collaborate with front-end developers to ensure design intent is properly translated.
  • Design and usability QA
  • Liaise with Copywriters, Graphic Designers and Developers to ensure that tasks are completed on time

 

60 days

  • Play a key role in maintaining and improving our design system library
  • Work with other teams to meet company-wide targets

 

90 days

  • Working with marketing and research teams to incorporate brand elements and relevant market research findings into website
  • Demonstrate a solid understanding of our user journey and recommend solutions to improve the experience and ultimately boost conversions

 

QUALIFICATIONS

  • 5+ years of experience 

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5704493002
View More Show Me The Details
Dec 8, 2021
Partner Delivery Consultant - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success, and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days:

  • You’ll work closely with your manager as well and the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings
  • You’ll start to network with teams you will be working closely with such as Sales, Professional Services, Support and Channel teams.
  • You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the Partner Consultant role and the Customer Success team

In your first 60 days:

  • You’ll begin to shadow your teammates calls to get a good understanding of Dialpad processes
  • You’ll learn the Dialpad deployment methodology and start working with internal teams
  • You will learn the Channel Partner Deployment Certification process and start working to support partners

By 90 days:

  • With the help of the Professional Services management team you’ll work directly with Partners on their deployment items, and delivering trainings on deployment concepts while assisting with certification of Channel partners
  • You’ll lead solution efforts with Channel Partners, helping solve complex solution requirements and drive long term solutions.

Who you are:

You are a customer-centric, technical minded professional. Who enjoys leading projects, client education and giving presentations. With several years of Telephony Deployment experience under your belt, you’re known as an excellent technical communicator, confident in your Voice, Network and System knowledge and a talented cross-functional collaborator. Learning new technology skills excites, and you’re passionate about helping clients achieve their goals, and solve complex problems.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.\\\\

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5442223002
View More Show Me The Details
Dec 8, 2021
Senior Software Engineer in Test (SDET) - Bengaluru
Dialpad - Bengaluru

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

The Telephony platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products.  Our systems are evolving and we need quality experts to inject confidence and stability into that evolution.   

We are looking for a highly skilled developer who is adept at building scalable test frameworks. A passionate quality leader with excellent written and verbal communication skills, capable of guiding a team to the automation paradise.  If this is your type of paradise then you could be engineering automation systems that the development team will rely on daily.  

Who you are

  • Experienced in developing flexible test frameworks and tools that substantially increase developer confidence.
  • You work with cloud technologies, including the testing of REST services.
  • You implement automatic reporting that will contribute to rapid resolution of failures.
  • Capable of bringing together system testing with independently working components.
  • Develop and execute comprehensive test strategies.
  • You like mentoring other engineers about engineering, automation and testing best practices.
  • You independently analyze and troubleshoot advanced Python code and microservices.
  • You communicate and work cross-functionally and across management levels.
  • You advocate for doing the right thing even if it’s difficult.

What you will achieve

In your first 3 months: Fluency

  • You will develop a deep understanding of the technology stack, network traffic concepts and terminology.
  • You will have developed a strong understanding and strategy for the independent nature of our testing needs.
  • You will apply that strategy to design and start building an initial framework with reporting.
  • You will commit multiple high-value automated tests and start the process of addressing CI failures.

In your first 6 months: Mastery

  • You will contribute to design discussions and participate in code reviews. 
  • You will continuously learn and expand the automation testing framework. 
  • You will contribute to improving functional API documentation. 
  • You will take ownership of test failures to ensure our CI system stays reliable.
  • You will mentor and coordinate work with other SDETs
  • You will start to explore performance and other testing areas of testing needs.

Bonus if you have:

  • Knowledge of IP traffic concepts and terminology
  • Experience with VoIP, Telecommunication Systems, and Communication technologies
  • Familiarity with Google Cloud Platform (GCP), Docker or Kubernetes 
  • Build automation that developers can use locally. 
  • Hands-on expertise on various VoIP amp; TDM based testing tools like SIPp, Navtel, Spectra2 
  • Experience in load testing complex real-time communication platforms

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 

 



Source: https://boards.greenhouse.io/dialpad/jobs/5195944002
View More Show Me The Details
Dec 8, 2021
Lead Pre-Sales / Solution Consulting (w/m/d) - Berlin
virtualQ - Berlin




Gute technische Lösungen lassen Dein Herz schneller schlagen? Du kommunizierst mühelos auf Augenhöhe mit Enterprise Kunden, IT und Management Ebenen? Dann bist Du bei uns im Pre-Sales und Solution Consulting genau richtig! Denn bei uns hast Du den direkten Draht zu unseren Enterprise Kunden und fungierst als technischer und kreativer Kopf unseres Vertriebsteams. Das ist Deine Chance, deine Stärken auszuleben, Teil eines aufstrebenden Tech-Startups zu werden und die Servicewelt nachhaltig zu verbessern!



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie GothaerCapita und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir fortsetzen!



MIT DIESEN TÄTIGKEITEN ÜBERZEUGST DU UNSERE KUNDEN


  • Du bist der technische und konzeptionelleKopf unseres Vertriebsteams und immer dann zur Stelle, wenn im Vertriebsprozess tiefgehende Lösungs- und Beratungskompetenz gefragt ist 

  • Du kennst unsere Lösungen in und auswendig und nutzt Dein technisches Wissen, um potenzielle virtualQ Kundenumfassend und zielführend zu beraten

  • Du verstehst Dich als Solution Consultant und hast Freude daran, gemeinsam mit unseren Kundenumsetzbare, passgenaue Lösungen zu entwickeln

  • Du verstehst die Anforderungen sowie die individuellen Gegebenheiten und Strukturen unserer Enterprise Kunden und hast auch bei Fragen zur Systemarchitektur, Produktintegration oder individuellen Call Routing Optionen stets kompetente Antworten parat und kannst diese aufskizzieren

  • Du bist ein guter Zuhörer, erkennst die Bedürfnisse Deiner Gesprächspartner und baust so spielend ein Vertrauensverhältnis zu unseren zukünftigen Kunden auf

  • Bei Workshops trittst Du selbstbewusst, kompetent und lösungsorientiert auf, räumst Bedenken aus dem Weg auf und beantwortest auch kritische Fragen umfassend und überzeugend

  • Gemeinsam mit unseren Kunden identifizierst Du Herausforderungen und erkennst Up-/Cross-Selling Potenziale




DARAUF DARFST DU DICH FREUEN

  • Ein Team zum Verlieben ♡ - schau auf unserem Instagram Account @virtualQapp vorbei und mach Dir selbst ein Bild! Wir bieten direkte Wege ohne Bürokratie, Zusammenarbeit mit Top Leuten, die alle was bewegen wollen
  • Eine steile Lernkurveverantwortungsvolle Aufgaben und viel Freiraum, um Deine Ideen umzusetzen
  • Schulungen? Workshops? Seminare? Wir fördern Dich mit einem jährlichen Weiterbildungsbudget individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Kreuzberg, direkt um die Ecke vom Moritzplatz, bietet alles was das Herz begehrt
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen
  • 30 Urlaubstage, flexible Arbeitszeiten, Home-Office Tage und Remote Option gehören bei uns zum ganz normalen (Arbeits-)Alltag
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär




MIT DIESEN FÄHIGKEITEN BIST DU UNSERE TRAUMBESETZUNG


  • Du vereinst technisches und konzeptionelles Verständnis mit wertvollen Erfahrungen im Pre-Sales und willst Deine Fähigkeiten in einem dynamischen Umfeld sinnvoll einsetzen

  • Du willst mit unterschiedlichen Menschen in verschiedensten Positionenzusammenarbeiten und gemeinsam Lösungen erarbeiten - Du hast Spaß und Freude an der Zusammenarbeit und Kommunikation mit Kunden, unserem Vertrieb und Produktmanagement

  • Du trittst sympathisch und professionell auf

  • Du bist ein guter Zuhörer und verstehst die Bedürfnisse und Probleme Deines Gegenübers

  • Du bist rhetorisch versiert und triffst dank Fingerspitzengefühl und Empathievermögen sowohl auf Deutsch als auch auf Englisch den richtigen Ton

  • Du schaust gerne über den Tellerrand und hast Lust auf neue Herausforderungen in einem Unternehmen, das auf Wachstumskurs ist und sich ambitionierte Ziele setzt




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Deine Ansprechpartnerin: Marie

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/



 

Source: https://virtualq.softgarden.io//job/14212899/Lead-Pre-Sales-Solution-Consulting-w-m-d-?jobDbPVId=37089534&l=de
View More Show Me The Details
Dec 8, 2021
Senior Design Lead -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy.

We’re looking for a versatile design leader with experience building powerful visual systems and best in class user experiences. The Senior Design Lead will guide all projects in the Philippines and is responsible for the overall quality of work produced by the Filipino creative department. This role will have managerial responsibilities and oversee design and production of multi-channel brand assets. Collaboration is essential here; you’ll be working closely with the design team, developers, writers, and the larger marketing org. 

 

Please note: This is a long-term consulting role. 

 

30 days

  • Embrace challenges and inspire new ways of thinking and approaching design problems
  • Manage the creative process and lead and direct production of marketing collateral for the Filipino team under the guidance of the creative director 
  • Work on a multi-disciplinary team in a highly collaborative environment with diverse perspectives and expertise
  • Translate marketing objectives into clear creative strategies
  • Ensure visual communication and brand standards are met
  • Review work, troubleshoot and provide feedback to creative teams
  • Remain actively involved in hiring and training creative staff
  • Take ideas from concept to build ready assets, employing sharp UX thinking, art direction, typography, storytelling, and systems design

60 days

  • Meet with internal clients and upper management to explain campaign strategies and solutions
  • Manage and cultivate the career development of staff members, including designers, art directors, and web designers

90 days

  • Understand our marketing team’s needs—learning the boundaries of our brand—while pushing them into new territories
  • Translate brand strategy into powerful visual identity systems from start to finish with a flexible, channel agnostic approach

QUALIFICATIONS

  • 8+ years of experience 

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.




Source: https://boards.greenhouse.io/dialpad/jobs/5515571002
View More Show Me The Details
Dec 7, 2021
Senior Software Engineer, Carrier -
Dialpad -

We kindly ask you to submit your resume in English. Thank you!

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

What we need

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup with lots of autonomy. We need leaders who are passionate about the efficiency, security, and stability of a service which is critical to the day-to-day operations of millions of users. We need pioneers who drive better ways to work together and set up Dialpad for our next 10 years of growth.

Responsibilities: 

  • Build the latest and greatest cutting edge communication technology including video calls and messaging.
  • Write, test, and deploy code into a fabric of containerized real-time microservices.
  • Manage your time and drive the technical roadmap for your feature areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Architect systems that scale well both vertically and horizontally.
  • Monitor and tune services to handle ever-growing traffic with 100% availability!

Technology stack: 

Python, C/C++, Kubernetes (k8s), AWS/GCP, REST, NoSQL, SIP, WebRTC

About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Benefits

Culture

We've been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, "Skill amp; Will", we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/5516839002
View More Show Me The Details
Dec 7, 2021
Senior Software Engineer, Cloud Core -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The Team

Dialpad’s Telephony team owns the real-time media platform upon which our business communications are built. The team provides a backend API for reliable audio/video calling, text messaging, phone number management, spam detection, emergency calling, and more.

We also develop the common cloud microservice infrastructure for the company. This includes services like cache, datastore, and text search as well as all the tools needed to deploy microservices across both public clouds as well as our own data centers.

What we need

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup with lots of autonomy. We need leaders who are passionate about the efficiency, security, and stability of a service which is critical to the day-to-day operations of millions of users. We need pioneers who drive better ways to work together and set up Dialpad for our next 10 years of growth.

Responsibilities: 

  • Build the latest and greatest cutting edge communication technology including video calls and messaging.
  • Write, test, and deploy code into a fabric of containerized real-time microservices.
  • Manage your time and drive the technical roadmap for your feature areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Architect systems that scale well both vertically and horizontally.
  • Monitor and tune services to handle ever-growing traffic with 100% availability!

Technology stack: 

Python, C/C++, Kubernetes (k8s), AWS/GCP, REST, NoSQL, SIP, WebRTC

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 


Source: https://boards.greenhouse.io/dialpad/jobs/5180971002
View More Show Me The Details
Dec 7, 2021
(Junior) Growth / Online Marketing Manager (w/m/d) - Berlin
virtualQ - Berlin




#Marketing #Growth #Startup #Tech #Business… Du willst im Marketing durchstarten, dein kommunikatives Geschick sinnvoll einsetzten, suchst die Startup Laufbahn, interessierst dich für Technologie, bist kreativ und Performance orientiert, überzeugst als Persönlichkeit und der Austausch mit Menschen inspiriert dich?

Wenn du zudem Lust hast, die Branche von innovativen Produkten zu begeistern und Teil unseres Dreamteams zu werden, das gemeinsam an der Mission arbeitet die Servicewelt auf den Kopf zu stellen, dann sollten wir uns kennenlernen!



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namhafte Unternehmen wie GothaerCapita und Haufe-Lexware. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Kurz gesagt, Du wirst Teil eines tollen Unternehmens mit innovativen Produkten, von denen Du künftig die Welt begeistern wirst!



MIT DIESEN TÄTIGKEITEN HAST DU DIREKTEN IMPACT AUF UNSER BUSINESS

  • Du übernimmst die Verantwortung für unsere Social Selling und Thought Leadership Aktivitäten; Du vermarktest entsprechende Impulse und Content

  • Du baust unser Online und Content Marketing durch die Konzeption, Erarbeitung und Verbreitung von interessanten Insights wie Kunden Case-Studies, Whitepaper, Blogbeiträge und Kurzvideos weiter aus. Dabei stimmst du dich regelmäßig mit deinen Kolleg*innen im Business und Sales Development ab

  • Du baust Landing Pages zur Lead Generierung und erfindest unseren Online Auftritt neu

  • Du erstellst und versendest Newsletter, die Kund*innen und Bewerber*innen gleichermaßen begeistern!

  • Als Organisationstalent behältst du bei der Vor- und Nachbereitung von Messeauftritten den Überblick und weißt, wie du virtualQ auch offline gekonnt in Szene setzt

  • Mit Deinen Kolleg*innen aktivierst du über Marketing Kampagnen den kompletten Lead-Funnel im Sinne des Account Based Marketing (ABM) und Account Based Advertisement, identifizierst passende Online Marketing Kanäle und Maßnahmen. Zudem übernimmst du im Laufe der Zeit die Verantwortung für unsere Online Marketing Kampagnen



DARAUF DARFST DU DICH FREUEN

  • Ein Team zum Verlieben ♡ - schau auf unserem Instagram Account @virtualQapp vorbei und mach Dir selbst ein Bild!
  • 11 Nationalitäten und eine Altersspanne von 20 bis 55 Jahren - diese Vielfalt gepaart mit langjähriger Branchenerfahrung und geballter Expertise hat uns schnell zum Innovator der Service-Branche gemacht
  • Eine steile Lernkurve, verantwortungsvolle Aufgaben und viel Freiraum, um Deine Ideen umzusetzen
  • Schulungen? Workshops? Seminare? Wir fördern Dich mit einem jährlichen Weiterbildungsbudget individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Kreuzberg, direkt um die Ecke vom Moritzplatz, bietet alles was das Herz begehrt
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen 
  • Flexible Arbeitszeiten und Home-Office Tage gehören bei uns zum ganz normalen (Arbeits-)Alltag
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär (während der Pandemie natürlich Online)




MIT DIESEN SKILLS BIST DU UNSER*E TOP-KANDIDAT*IN (W/M/D)


  • Du überzeugst durch eine optimistische, begeisternde Persönlichkeit, dein Enthusiasmus ist ansteckend

  • Du bist eloquent und kreativ, dank deines Fingerspitzengefühls und Empathievermögens triffst du sowohl auf Deutsch als auch auf Englisch den richtigen Ton

  • Du setzt dir hohe Ziele und Träume, bleibst hartnäckig dran und gibst nicht auf

  • Idealerweise bringst Du erste relevante Erfahrungen mit, z.B. durch Praktika im Online-, Growth, oder Inbound Marketing im B2B Bereich

  • Du bist technisch affin und interessierst dich für Technologie und Business

  • Du schaust gerne über den Tellerrand und hast Lust auf neue Herausforderungen in einem Unternehmen, das auf Wachstumskurs ist und sich ambitionierte Ziele setzt




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Deine Ansprechpartnerin: Marie

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/



Source: https://virtualq.softgarden.io//job/14173799/-Junior-Growth-Online-Marketing-Manager-w-m-d-?jobDbPVId=37002029&l=de
View More Show Me The Details
Dec 7, 2021
Lead Pre-Sales / Solution Consulting - Berlin
virtualQ - Berlin




Gute technische Lösungen lassen Dein Herz schneller schlagen? Du kommunizierst mühelos auf Augenhöhe mit Enterprise Kunden, IT und Management Ebenen? Dann bist Du bei uns im Pre-Sales und Solution Consulting genau richtig! Denn bei uns hast Du den direkten Draht zu unseren Enterprise Kunden und fungierst als technischer und kreativer Kopf unseres Vertriebsteams. Das ist Deine Chance, deine Stärken auszuleben, Teil eines aufstrebenden Tech-Startups zu werden und die Servicewelt nachhaltig zu verbessern!



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie GothaerCapita und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir fortsetzen!



MIT DIESEN TÄTIGKEITEN ÜBERZEUGST DU UNSERE KUNDEN


  • Du bist der technische und konzeptionelleKopf unseres Vertriebsteams und immer dann zur Stelle, wenn im Vertriebsprozess tiefgehende Lösungs- und Beratungskompetenz gefragt ist 

  • Du kennst unsere Lösungen in und auswendig und nutzt Dein technisches Wissen, um potenzielle virtualQ Kundenumfassend und zielführend zu beraten

  • Du verstehst Dich als Solution Consultant und hast Freude daran, gemeinsam mit unseren Kundenumsetzbare, passgenaue Lösungen zu entwickeln

  • Du verstehst die Anforderungen sowie die individuellen Gegebenheiten und Strukturen unserer Enterprise Kunden und hast auch bei Fragen zur Systemarchitektur, Produktintegration oder individuellen Call Routing Optionen stets kompetente Antworten parat und kannst diese aufskizzieren

  • Du bist ein guter Zuhörer, erkennst die Bedürfnisse Deiner Gesprächspartner und baust so spielend ein Vertrauensverhältnis zu unseren zukünftigen Kunden auf

  • Bei Workshops trittst Du selbstbewusst, kompetent und lösungsorientiert auf, räumst Bedenken aus dem Weg auf und beantwortest auch kritische Fragen umfassend und überzeugend

  • Gemeinsam mit unseren Kunden identifizierst Du Herausforderungen und erkennst Up-/Cross-Selling Potenziale




DARAUF DARFST DU DICH FREUEN

  • Ein Team zum Verlieben ♡ - schau auf unserem Instagram Account @virtualQapp vorbei und mach Dir selbst ein Bild! Wir bieten direkte Wege ohne Bürokratie, Zusammenarbeit mit Top Leuten, die alle was bewegen wollen
  • Eine steile Lernkurveverantwortungsvolle Aufgaben und viel Freiraum, um Deine Ideen umzusetzen
  • Schulungen? Workshops? Seminare? Wir fördern Dich mit einem jährlichen Weiterbildungsbudget individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Kreuzberg, direkt um die Ecke vom Moritzplatz, bietet alles was das Herz begehrt
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen
  • 30 Urlaubstage, flexible Arbeitszeiten, Home-Office Tage und Remote Option gehören bei uns zum ganz normalen (Arbeits-)Alltag
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär




MIT DIESEN FÄHIGKEITEN BIST DU UNSERE TRAUMBESETZUNG


  • Du vereinst technisches und konzeptionelles Verständnis mit wertvollen Erfahrungen im Pre-Sales und willst Deine Fähigkeiten in einem dynamischen Umfeld sinnvoll einsetzen

  • Du willst mit unterschiedlichen Menschen in verschiedensten Positionenzusammenarbeiten und gemeinsam Lösungen erarbeiten - Du hast Spaß und Freude an der Zusammenarbeit und Kommunikation mit Kunden, unserem Vertrieb und Produktmanagement

  • Du trittst sympathisch und professionell auf

  • Du bist ein guter Zuhörer und verstehst die Bedürfnisse und Probleme Deines Gegenübers

  • Du bist rhetorisch versiert und triffst dank Fingerspitzengefühl und Empathievermögen sowohl auf Deutsch als auch auf Englisch den richtigen Ton

  • Du schaust gerne über den Tellerrand und hast Lust auf neue Herausforderungen in einem Unternehmen, das auf Wachstumskurs ist und sich ambitionierte Ziele setzt




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Deine Ansprechpartnerin: Marie

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/



Source: https://virtualq.softgarden.io//job/14193199/Lead-Pre-Sales-Solution-Consulting?jobDbPVId=37043969&l=de
View More Show Me The Details
Dec 7, 2021
Senior Produktmarketing Manager (w/m/d) - Berlin
virtualQ - Berlin




Analytisches Denkvermögen, eine schnelle Auffassungsgabe und technisches Verständnis sind D

eine Top-Stärken? Neben strategischen Herausforderungen suchst Du eine kommunikative Aufgabe, bei der Austausch und Kollaboration mit Menschen im Fokus steht? Dann haben wir einen Traumjob für Dich!

Als Senior Produktmarketing Manager (w/m/d) verantwortest Du einen neuen Geschäftsbereich, der sich als wichtige Schnittstelle zwischen Kunden, Produktmanagement und dem Revenue Team versteht. Das ist Deine Chance, deine Stärken auszuleben, Teil eines aufstrebenden Tech-Startups zu werden und die Servicewelt nachhaltig zu verbessern!



WER SUCHT HIER?

Der virtuelle Voice Assistent von virtualQ wartet für den Anrufer von Service-Centern in der Warteschleife und informiert ihn, wenn er an der Reihe ist. Doch damit nicht genug! Als Multi-Channel-Sprach-Assistent beantwortet er automatisiert wiederkehrende Kundenanfragen und erspart Kunden die quälende Suche in langen FAQ-Texten. Auf Unternehmensseite ermöglichen intelligente Algorithmen die optimale Steuerung der eingehenden Anrufe im Service-Center. Mit dieser Enterprise Lösung begeistert virtualQ nicht nur Anrufer, sondern auch namenhafte Unternehmen wie GothaerCapita und die Österreichische Bundesbahn. Zahlreiche nationale und internationale Auszeichnungen und die Finanzierung vom größten und aktivsten deutschen Venture Capital Fonds unterstreichen zudem den Erfolg von virtualQ. Jetzt wollen wir die Erfolgsgeschichte mit Dir fortsetzen!



MIT DIESEN TÄTIGKEITEN HAST DU DIREKTEN IMPACT AUF UNSER BUSINESS

  • Du analysierst neue Produkt,- Kunden- und Marktsegmente sowie Business Opportunities. Anhand Deiner Ergebnisse erstellst Du fundierte Business Cases und Go-To-Market Strategien

  • Du bist für die Koordination und Umsetzung von Product Launches verantwortlich und arbeitest dabei Hand in Hand mit unserem Revenue Team

  • Du hinterfragst und optimierst unsere Vertriebsstrategie. Dabei beschäftigst Du dich unter anderem mit unserem Produktportfolio und der Angebotsgestaltung mit Fokus auf unserem USP

  • Du verstehst dich als Schnittstelle zwischen unseren Enterprise Kunden und dem Produktmanagement und sprichst mühelos die unterschiedlichen Sprachen Deiner Anspruchsgruppen

  • Du konzipierst und koordinierstKundenbefragungen um Anforderungen und Bedürfnisse zu identifizieren. Aus den Ergebnissen leitest Du zielorientierte Maßnahmen für unser Produktmanagement und Marketing ab

  • Du definierst unterschiedliche “Buyer Personas” um unsere Product Use Cases zielgerichtet zu adressieren

  • Du stellst sicher, dass unsere Produktpositionierung und -botschaft an allen Kundenkontaktpunktenkonsistent ist



MIT DIESEN FÄHIGKEITEN BIST DU UNSER*E TOP-KANDIDAT*IN

MUST HAVES

  • Du kennst das Startup Umfeld, arbeitest gerne selbstständig und hast Lust,

    Deine Erfahrungen im Produktmarketing sinnvoll einzusetzen

  • Du verfügst über eine schnelle Auffassungsgabe, konzeptionelle Denkweise und die Fähigkeit, technische Zusammenhänge zu verstehen

  • Du bist ein People Mensch und hast Erfahrung im Management unterschiedlicher Stakeholder

  • Du arbeitest gerne strategisch sowie lösungsorientiert und bringst eine ausgeprägteKommunikationsfähigkeit mit, mündlich als auch schriftlich

  • Du hast exzellente Deutschkenntnisse und sehr gute Englischkenntnisse

NICE TO HAVE

  • Idealerweise kommst Du aus der Service Center Branche und hast Erfahrung im Produktmanagement einer B2B SaaS-Lösung

  • Du hast einen Background im Bereich Wirtschaftsingenieurwesen oder -informatik, anderen Naturwissenschaften, BWL oder vergleichbar

  • Erfahrung mit Enterprise Kunden



DARAUF DARFST DU DICH FREUEN

  • Ein Team zum Verlieben ♡ - schau auf unserem Instagram Account @virtualQapp vorbei und mach Dir selbst ein Bild! Wir bieten direkte Wege ohne Bürokratie, Zusammenarbeit mit Top Leuten, die alle was bewegen wollen
  • Eine steile Lernkurveverantwortungsvolle Aufgaben und viel Freiraum, um Deine Ideen umzusetzen
  • Schulungen? Workshops? Seminare? Wir fördern Dich mit einem jährlichen Weiterbildungsbudget individuell und basierend auf Deinen Fähigkeiten und Interessen!
  • Co-Working und frischgebrauter Kaffee von unserer Community-Barista – unser modernes, zentral gelegenes Büro in Berlin Kreuzberg, direkt um die Ecke vom Moritzplatz, bietet alles was das Herz begehrt
  • Work hard, play hard - unsere Erfolge und unseren Team Spirit können wir mit ebenso viel Inbrunst und Passion feiern, wie wir an der Verwirklichung unserer Unternehmensvision arbeiten
  • Wir sind "tech" durch und durch - nicht nur unsere Produkte, auch unsere Arbeitsweisen und Hardware Ausstattung lassen die Herzen von Tech-Liebhabern höher schlagen
  • 30 Urlaubstage, flexible Arbeitszeiten, Home-Office Tage und Remote Option gehören bei uns zum ganz normalen (Arbeits-)Alltag
  • Team Days, Happy Hour, After-Work get-together – unsere regelmäßige Team Aktivitäten sind legendär




WORAUF WARTEST DU NOCH? DEIN TRAUMJOB IST NUR EINEN KLICK ENTFERNT!

Deine Ansprechpartnerin: Marie

Mehr über virtualQ als Arbeitgeber erfährst du hier: https://virtualq.io/karriere/



Source: https://virtualq.softgarden.io//job/14170269/Senior-Produktmarketing-Manager-w-m-d-?jobDbPVId=36995084&l=de
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Dec 7, 2021
Atlassian Administrator - Chicago
Telnyx - Chicago


About Telnyx

Telnyx is a global communications platform and partner that powers carrier-grade services on an in-house built,  private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

IT Operations Atlassian Administrator

About You 

As the first Atlassian Administrator in our company, you will be empowered to lead our efforts to optimize our workflow automation systems and processes to aid in task tracking, maximize situational awareness across our departments, and bolster the effectiveness of our teams. Your primary scope of responsibility will be to build, scale, and administer our Atlassian ecosystem.

This position will require excellent analytical and problem solving skills, including the ability to analyze problem sets and workflows and work closely with internal teams to recommend and implement effective solutions in a fast-paced environment. 

The Opportunity

  • Use your technical knowledge to help a fast-growing company build and scale their Atlassian ecosystem.

  • Configure, enhance and maintain standard and custom Atlassian functionality.

  • Handle administrative functions.

  • Support and advance the company’s ticketing and workflow requirements.

  • Work with stakeholders to manage projects, dashboards, knowledge bases, workflows, integrations and automations.

  • Seek out ways to optimize our workflow automation to enable our teams to accomplish more with less.

  • Collaborate with all teams to configure, develop, implement and support new business projects and objectives.

  • Assist in training new users, and grow the Atlassian skill set across the organization through internal training and documentation to facilitate user self-service.

  • Creating policies, standards and expectations for various processes.

  • Managing, reviewing and administering our internal knowledge management systems.

  • Support automations and integrations to provide a seamless ticketing experience.

  • Create and update documentation.

  • Permission and access management to systems, workflows, knowledge bases, etc.

  • This position will involve regular process reviews, creation of standardized workflow and creativity.


Who We’re Looking For

  • 2+ years Atlassian Administration or related experience in Project Management SaaS.

  • Experience using Jira

    as a primary ticketing system.

  • Managed knowledge bases.

  • Demonstrated knowledge and expertise in the Atlassian product family, as well as an understanding of various Get Things Done processes, such as SCRUM, KANBAN, SPRINTS etc

  • Ability to see the big picture and visualize how processes can work together and be modularized and automated

  • Cross-Team collaboration experience.

  • Managed and created company level processes and standards

  • Understanding ticket and initiative management

  • Someone who enjoys working collaboratively with teams to understand their workflows and needs.

  • A successful candidate will be a creative thinker and a self-motivator.

Bonus Points For

  • Willingness to learn and step outside your comfort zone.

  • Experience creating and managing custom processes for various team needs. 

  • Hands-on experience with task and project management automation. 

  • Experience with data and knowledge management 
#LI-LS1
#LI-Remote


How we work

Telnyx is a diverse, inclusive organization focused on solving problems, building intelligently, and documenting our logic. We’re a CPaaS and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. 

Perks

  • Unlimited Paid Time Off (PTO) for full-time and contract employees

  • Annual professional development budget

  • Volunteer Days

  • Top-notch equipment

  • Fitness & wellness stipend

  • Monthly home cleaning stipend


You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/4826251003
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Dec 7, 2021
Senior Software Engineer - Cloud - Vancouver
Dialpad - Vancouver

The Team

Dialpad’s Telephony team owns the real-time media platform upon which our business communications are built. The team provides a backend API for reliable audio/video calling, text messaging, phone number management, spam detection, emergency calling, and more.

We also develop the common cloud microservice infrastructure for the company. This includes services like cache, datastore, and text search as well as all the tools needed to deploy microservices across both public clouds as well as our own data centers.

What we need

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

We need engineers who solve complex business problems in a fast-paced startup with lots of autonomy. We need leaders who are passionate about the efficiency, security, and stability of a service which is critical to the day-to-day operations of millions of users. We need pioneers who drive better ways to work together and set up Dialpad for our next 10 years of growth.

Responsibilities: 

  • Build the latest and greatest cutting edge communication technology including video calls and messaging.
  • Write, test, and deploy code into a fabric of containerized real-time microservices.
  • Manage your time and drive the technical roadmap for your feature areas.
  • Improve our shared engineering standards and processes.
  • Learn from and teach other great engineers.
  • Architect systems that scale well both vertically and horizontally.
  • Monitor and tune services to handle ever-growing traffic with 100% availability!

Technology stack: 

Python, C/C++, Kubernetes (k8s), AWS/GCP, REST, NoSQL, SIP, WebRTC

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as usual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 


Source: https://boards.greenhouse.io/dialpad/jobs/5096943002
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Dec 7, 2021
People Operations Manager -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team:

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

About the Role: 

At Dialpad, we believe that the People Experience team is an invaluable resource to the overall health of the organization. Our team cares deeply about employee experience and we work hard to help our teams, employees amp; leaders thrive beyond all expectations. If you are passionate about employee experience, you want to be challenged and you want to work with a supportive, energetic, and generally awesome team, then we’d love to hear from you!

The People Operations Manager will lead our global operations function and also act as the primary point of contact for our growing population in Latin America. We are seeking someone who has a passion for getting things done, takes ownership, has great attention to detail, and is committed to being a valuable resource to employees throughout our growing organization. This role will report to the Director, People Operations. 

Core Responsibilities:

Global People Operations:

  • Lead the People Operations function (systems, employee support, benefits, compliance, immigration, and onboarding, offboarding) with a true passion giving amazing customer service to our global Dialpad employees
  • Develop HR and administrative policies amp; programs to support a growing and fast-paced business
  • Foster strong cross-functional relationships with HRBP, Finance, Payroll, Recruiting, IT, Legal and other stakeholders to drive efficiencies and simplify workflows
  • Manage amp; own compliance activities and employment policies for all countries
  • Design and manage people data metrics amp; dashboards to help inform business decisions
  • Maintain HRIS system and keep other HR tools and systems up-to-date, ensuring a high level of data integrity. Participate in system updates and enhancement projects globally
  • Lead a team of People Operations Coordinators

HR Support for LATAM Region:

  • Go-to HR member for all LATAM employees.
  • Own and administer LATAM employees’ lifecycle processes including onboarding, off-boarding, personnel changes, leaves of absences, and compliance.
  • Lead LATAM expansion efforts  to develop processes, policies amp; programs in the new region.
  • Identify opportunities for improvement and assist with communication, implementation, and change management of various programs and initiatives.
  • Be a trusted partner to our leadership team and support the business strategy and overall growth.
  • Provide expert advice and coaching to employees when appropriate. Guide managers through employee relations issues. Ensure that all employee matters are handled with consistency and fairness without discrimination. 
  • Maintain constant communication with HQ to ensure all programs and initiatives are rolled out successfully. 

About You:

  • You have at least 5+ years experience in an HR role, preferably with an emphasis in HR Operations 
  • You thrive in a fast-paced hyper growth environment. Previous experience working at a global technology company a plus
  • You are adept at managing and partnering with geographically dispersed teams across different time zones and cultures
  • You have strong knowledge of local employment laws and best practices. Experience with global compliance and best practices a plus
  • You have hands-on experience with all functional areas of HR including previous responsibility for managing HR Operations, Compensation, Benefits, Employee Relations, Onboarding, Training / Development, Terminations, HR Programs, etc.
  • You are highly organized and have excellent project management skills
  • You can own a project with varying levels of instruction and run with it
  • You have strong attention to detail
  • You have strong interpersonal skills with the ability to listen and empathize with others and anticipate, respond, and pivot to the needs of the employees and business
  • You have a demonstrated ability to handle confidential information with total discretion

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5584348002
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Dec 6, 2021
Partner Success Manager - Large Enterprise - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Partner Success, Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our Partner’s from their first call to their last (if there is one)!

What you will achieve

  • Lead all post-sales activities for Dialpad’s Partner’s through strong relationship-building, product knowledge, planning, and execution.
  • Cultivate and manage relationships with your portfolio of partners. You will be their voice and champion throughout the organization. 
  • Develop partner communication strategies that promote Dialpad’s relevance and ROI
  • Identify areas of improvement that will result in more efficient processes and an enhanced partner experience. 
  • Measure, report, and communicate on the success of the business and partner engagement. 
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,  and communicating performance metrics and insights. 
  • Exemplify an entrepreneurial bias that calls out important trends and surface key wins to executive leadership that will drive improvements for the partner business
  • Work cross functionally with  internal teams to maximise the partner experience – Product, Professional Services, Support, Sales, Marketing, and Leadership
  • Maintain a deep understanding of our solutions and speak with partners about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
  • Build relationships with Partners’ senior management to build trust and alignment between Dialpad and Partner
  • Understands Partners’ business: how they monetize, their growth strategy, their strategic initiatives and optimally position Dialpad as the partner of choice that can support their business objectives.

In your first 30 days: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS and Partner Success approach.
  • Work closely with your manager and teammates to get up to speed on all things CS and PS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your partners to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business. Manage any ongoing business objectives within set portfolio of partners
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days: 

  • Start conducting Business Reviews with partners to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the partner” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with partners and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Partner Success, and you geek out on exchanging best practices and tips with your team. 

Skills you will bring

  • 3 - 6 years of experience in Customer Success/Partner Success, Account Management or Sales
  • Experience with Large Enterprise Accounts 
  • Strong presentation, meeting facilitation, and written communication skills
  • Willingness to travel to customer locations (when/if logistically possible post COVID-19)
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
  • Be a self-starter that can work independently with little oversight.
  • Always be proactive in anticipating the needs of partners and address these in a timely and professional manner.
  • You are focused on the customer experience and the service level provided.
  • Ability to manage multiple projects and tasks simultaneously.
  • Highly organized and detail-oriented, with the ability to manage competing priorities.
  • You are passionate about your partners receiving exceptional support for themselves and their end-users.
  • You are always a team player and eager to lend a helping hand in a nimble organization.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5723725002
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Dec 6, 2021
Junior Full Stack - Raanana
Centrical - Raanana
  • B.Sc in Computer Science or at the last semester of the degree.
  • Top-class graduates from TAU, Hebrew University, The Technion, Ben Gurion, Bar Ilan University, Haifa University.
  • Grades average 80+ and above

Nice to have:
  • Experience in Web UI, HTML, CSS
  • Server side: C# .NET ASP MVC
  • Knowledge of JavaScript and modern JavaScript framework such as AngularJS, React.JS
  • Understanding and work experience with relational databases as MSSQL Database, Stored Procedures, Entity Framework, LINQ
  • RESTful API/services

 

Bonus Points:
  • AWS Cloud
  • NoSQL data store

Source: https://centrical.com/job/junior-full-stack/
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Dec 6, 2021
Billing Support Representative -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a member of the Billing Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical billing matter that our customers may face. We have one goal: to provide “World-class Customer Support”.

 

What you will achieve

In your first 30 days: 

  • You will complete our 6 week training course which should equip you to handle customer interactions across all channels (phone, chat, and emails).
  • You’ll work closely with our Support Development Team to learn our products and internal processes

In your first 60 days: 

  • You’ll be able to effectively provide phone and live-chat billing support
  • Navigate and utilize internal and external resources to provide solutions to our users
  • Effectively analyze a problem or issue, asking the right questions to build a solution or work closely with escalation tiers.  

By 90 days: 

  • At this point, you should be very familiar with the product and internal process that should allow you to work freely and bring that world class experience we like to provide to our customers.
  • You will be participating in meetings, focused around training and improvements of our product
  • Your customer interaction will be QA by our Tier 2 team leads to assure quality assurance. 
  • Maintain or exceed our established service levels

Who you are

As a billing support agent you are responsible for researching technical billing issues and educating our users on everything Dialpad pertaining to Billing.  Understanding of debits/credits, accounting and financial processes will be important in your role. You will also be helping our team with fraud prevention and data management. You are resourceful in finding solutions that bring our customers promptly resolution. You are someone who can work with people from many different backgrounds. You’re patient and able to de-escalate situations when necessary. You’re dependable and love technology! Lastly, you want to be part of innovating cloud communications and understand Dialpad’s mission of delivering high-quality calling, video, and chat from a signal application.

Further requirements include the ability to speak English fluently.  Have a experience in Finance or Accounting. Ability to demonstrate strong phone and verbal communication skills along with active listening.  You are a flexible team player who thrives in a dynamic environment.  You should be able to manage inbound and outbound tickets and calls in a timely manner.  Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives.  Manage conversations in our call center and support tools. Ability to multitask, set priorities and manages time effectively.  De-escalate situations involving dissatisfied customer by being patient and offering assistance and support.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5583942002
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Dec 3, 2021
Onsite Engineer (Victoria Station) -
Littlefish -


Come and join the Littlefish team!…


Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. 



Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.





So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.



The role…

Littlefish is looking for an Onsite Engineer to join our team. This role is to work on a client site in London – short walk from Victoria Station.



As the Onsite Engineer, you will provide effective onsite technical support to Littlefish contract customers, for desktop/laptop/printer/application issues and installations as well as basic network/server troubleshooting and administration. To communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s





What you’ll be getting up to on a day-to-day basis…


  • Provide 1st and 2nd line onsite and remote technical support services

  • Resolve issues in a competent manner, whilst communicating professionally with the customer and other Littlefish teams

  • Prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements

  • You will be responsible for completing specific technical projects and non-standard requests as directed by the Littlefish Service Delivery Manager e.g. projects, deployments, installs, moves, adds and changes




About you…

Working knowledge of IT infrastructure support working across a range of up to date technologies including desktop/laptop/printer hardware, Office 365, Exchange, Windows 10, Active Directory, Apple OSX and iOS, deployment technologies SCCM/WSUS/MDT.



Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!




So, if you feel like you can make a tangible difference, apply today, and join us on this journey.


 

Source: https://www.littlefish.co.uk/jobs/onsite-engineer-2/
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Dec 3, 2021
Quality Assurance Manager - Bengaluru
Dialpad - Bengaluru

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

 

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The Team

Great products are identified by their superior quality and for this reason, great organizations have a very engaged QA team.  Our Customers rely on us for their most critical communications; their sales calls, their support lines, their all-hands team meetings. They trust us to be worldwide, responsive, scalable and always available. And our QA team plays a very key role in maintaining that trust while we ship big and often.

This is a great opportunity to lead a dynamic team of QA Engineers and contribute to establishing a Test Center of Excellence at Dialpad, whose goal is to  provide QA know-how and Test frameworks for the organization, and manage test environments, test data, and test environment virtualization.

What you will achieve

 

In your first 30 days: 

  • Work with your team and the Director of Quality to build an understanding of the product portfolio, the business workflows in the product  and the release cadence 
  • Work closely with the Director of Quality  to understand the vision, challenges, and opportunities for the Automation Team 
  • You will own the Automation test portfolio and contribute towards a part of the functional and system regression test activities 
  • You will build an understanding of existing internal automation tools and frameworks.
  • By the end of your first month, you’ll understand the Automation team structure, the stakeholders  and the product architecture

In your first 60 days: 

 

  • You will start developing a deeper understanding of Product Features and terminology.
  • At a broader level You will understand the goals and challenges of the QA Automation team
  • You will work closely with the automation team members , as we well as the functional team members towards identifying areas that could be enhanced with automation
  • You will own specialized areas in automated Test execution  and will be equipped to provide solutions to enhance the regression / functional testing activities.
  • By the end of your first 60 days, you will have gained the familiarity of working with the existing automation test framework and be able to provide value and will be able to identify opportunities for enhancing the test automation

 

By 90 days: 

 

  • You will contribute towards the functional test automation activities with newer work flows and will be actively drive the upkeep and test script maintenance actions 
  • You will be in the process of owning up the Overall Automation program responsibilities for both Functional and Regression testing activities
  • You would be comfortable participating in the enhancement initiatives for our test automation Tools and frameworks  
  • You will start delivering results towards current and future  QA organization level OKRs

 

Who you are

 

As the Test Automation manager, you will be responsible to lead, mentor and expand the Dialpad QA Automation team in Bangalore. You will also be responsible for shaping up the Automated test capability and technical execution of the QA roadmap of your team , working on high impact technical problems. You will also help improve the QA processes, develop and enforce best practices to enable the team to build scalable, robust amp; reliable Test Framework solutions

You will need to work closely with the Director of Quality to prioritize test automation solutions for both product engineering and feature roadmap of the company. You are expected to be confident in your ability to share your knowledge with others and are very comfortable working across geographies. 

Our ideal candidate would have between 14 to 16 years of qualitative work experience and would be expected to have hands-on expertise with building Automated Testing Solutions and Tooling for SaaS based products and services. Prior experience with VoIP, Video, OTT and  Telecommunication Systems is a plus .

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.



Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5725288002
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Dec 3, 2021
Onsite Engineer (White City) - London
Littlefish - London

Come and join the Littlefish team!…

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. 



Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.





So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.


The role…


Littlefish is looking for an Onsite Engineer to join our team. This role is to work on a client site in London - ​White City 5 mins walk from the BBC building



As the Onsite Engineer, you will provide effective onsite technical support to Littlefish contract customers, for desktop/laptop/printer/application issues and installations as well as basic network/server troubleshooting and administration. To communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s










What you’ll be getting up to on a day-to-day basis…

  • Provide 1st and 2nd line onsite and remote technical support services
  • Resolve issues in a competent manner, whilst communicating professionally with the customer and other Littlefish teams
  • Prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements
  • You will be responsible for completing specific technical projects and non-standard requests as directed by the Littlefish Service Delivery Manager e.g. projects, deployments, installs, moves, adds and changes



About you…



Working knowledge of IT infrastructure support working across a range of up to date technologies including desktop/laptop/printer hardware, Office 365, Exchange, Windows 10, Active Directory, Apple OSX and iOS, deployment technologies SCCM/WSUS/MDT.



Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!




So, if you feel like you can make a tangible difference, apply today, and join us on this journey.


 

Source: https://www.littlefish.co.uk/jobs/onsite-engineer-white-city/
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Dec 3, 2021
System Administrator – Intune - Nottingham
Littlefish - Nottingham


Come and join the Littlefish team!…





Here at Littlefish, we look for people who can make a real difference and become a giant slayer. Those passionate and hardworking individuals who enjoy and thrive on thinking outside the box. As the world around us continues to change, we look for people who grab that change with optimism and excitement.



Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive and passion as we see Littlefish grow.



So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.





The role…





Littlefish are seeking a System Administrator to join our Infrastructure & Operations team in our Nottingham office. You will be joining a team full of enthusiastic, technical, likeminded people who you can grow and learn from. As a team we believe in delivering Service Excellence by being communicative, empathetic and customer focused.



As Littlefish grows, so does our customer base. Already this year, we have delved into new and exciting technologies which will continue to go from strength to strength. 





What you’ll be getting up to on a day-to-day basis…



As the System Administrator you will join our Infrastructure & Operations team in our Nottingham office. As the System Administrator, your core function in the role will be general AD system administration, management of Intune, application deployments, and build management. You will also work with customers to facilitate user acceptance testing of the updates.





Working with a variety of customers, as the System Administrator you will 





  • Review and action requests for application deployment, (where necessary, discover, document, and collate all relevant information to complete). 

  • Validate existing packages and import into Intune, deploying the package and performing initial testing. 

  • Liaise with testers, and UAT groups as necessary to test applications. 

  • Provide progress updates to Service Delivery Managers, project teams and client teams when required. 

  • Create and manage OS configurations, OS and application patch management, AD systems administration and Compliance reporting




Do we tick your boxes?…





Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.



I am High Performing- 

I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.



I am Passionate

- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.



I Have a Can Do Attitude- 

I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!





What can we offer you?…



We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.





So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Source: https://www.littlefish.co.uk/jobs/system-administrator-intune/
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Dec 3, 2021
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