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Service Desk Engineer Nottingham - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Through a focused growth plan, we have become an established and credible alternative to theusual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of each organisation and which are communicated in clear and straightforward language.

About the opportunity-

We are currently recruiting for a Service Desk Engineer to join us our ever growing Service Desk team on our exciting journey! Reporting into the Service Desk Team Leader, you will handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

The ideal candidate will have a minimum of two years’ experience in a similar technical role, although candidates who can demonstrate a track record of fast paced learning may be considered.

Duties and responsibilities
  • Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers
  • Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
  • Working on specific IT projects for customers as directed by the Service Management team
  • Any other responsibilities at the line managers discretion

 

What we are looking for from you
  • Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking- This is essential
  • Familiarity with the following software and technologies - MS Office Suite, Antivirus technologies.
  • Excellent customer service skills
  • Ability to work independently and prioritise own work to meet tight deadlines
  • Ability to work under pressure with competing priorities
  • Must be able to complete BPSS, CTC and SC checks as and when required

Life at Littlefish-

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.
  • We put our people first – every time and without hesitation
  • Attractive salary & benefits packages – we offer competitive salary packages to attract the best people
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards   to those who go ‘above & beyond’ and exceed customer targets
  • Friendly culture – casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/service-desk-engineer-nottingham/
View More Show Me The Details
Mar 25, 2021
System Administrator - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Through a focused growth plan, we have become an established and credible alternative to the ‘usual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of your organisation and which are communicated in clear and straightforward language.

 

About the opportunity-

Littlefish are seeking a System Administrator to join our Infrastructure & Operations team in our Nottingham office. As a System Administrator, your core function in the role will be general AD system administration, management of SCCM, application deployment, build management.

You will also be required to work with customers to facilitate user acceptance testing.

 

Duties and responsibilities

Review and action requests for application deployment, (where necessary, discover, document and collate all relevant information to complete)

Validate existing packages and import into SCCM, deploying the package and performing testing.

Deploying applications using SCCM testing install and un install

Perform further application testing to ensure it works with Windows 10 and Windows 7

Liaise with testers, UAT groups as necessary to test applications

Provide progress updates to SDMs, project teams and client teams when required
  • Create and manage OS build images, OS and application patch management
  • AD systems administration and Compliance reporting

 

What we are looking for from you

 

Experience of working in an MSP or enterprise environment

Experience in packaging and deploying applications with SCCM current branch

Windows build/image creation and management skills

Knowledge of desktop configuration (ADK, MDT, creation of Task Sequences)

Experience with Intune and MDM

AD Administration experience

Scripting skills; specifically PowerShell

 

What will make your application stand out?

Experience in:

Administering and Deploying System Centre 2012 Configuration Manager

MD-101T01 Deploying the Modern Desktop

MD-101T02 Managing Modern Desktops and Devices

MD-101T03 Protecting Modern Desktops and Devices

Experience of application packaging

Desktop productivity suite configuration and deployment (Office 365 ProPlus, Office 2016)

 

 

Life at Littlefish-

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

 

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

We put our people first – every time and without hesitation

Attractive salary & benefits packages – we offer competitive salary packages to attract the best people

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards   to those who go ‘above & beyond’ and exceed customer targets

Friendly culture – casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/system-administrator/
View More Show Me The Details
Mar 25, 2021
Service Desk Engineer - Sheffield
Littlefish - Sheffield

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Through a focused growth plan, we have become an established and credible alternative to the ‘usual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of each organisation and which are communicated in clear and straightforward language.

 

About the opportunity-

We are currently recruiting for a Service Desk Engineer to join us our ever-growing Service Desk team on our exciting journey! This role will be based in Sheffield.

Reporting into the Service Desk Team Leader, you will handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

 

The ideal candidate will have a minimum of two years’ experience in a similar technical role, although candidates who can demonstrate a track record of fast paced learning may be considered.

 

Duties and responsibilities

Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers

Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales

Working on specific IT projects for customers as directed by the Service Management team

Any other responsibilities at the line managers discretion

 

What we are looking for from you

Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking- This is essential

Familiarity with the following software and technologies - MS Office Suite, Antivirus technologies.

Excellent customer service skills

Ability to work independently and prioritise own work to meet tight deadlines

Ability to work under pressure with competing priorities

Must be able to complete BPSS, CTC and SC checks as and when required

 

 

Life at Littlefish-

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

 

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

We put our people first – every time and without hesitation

Attractive salary & benefits packages – we offer competitive salary packages to attract the best people

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards   to those who go ‘above & beyond’ and exceed customer targets

Friendly culture – casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

 

 

Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).

 

By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting),  will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.

 

Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)

 

Source: https://www.littlefish.co.uk/jobs/service-desk-engineer-2/
View More Show Me The Details
Mar 25, 2021
Service Desk Team Leader - Sheffield
Littlefish - Sheffield

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for a Service Desk Team Leader to join our team in Sheffield. As the Service Desk Team Leader, you will provide management support to one or more teams (PODs) of Service Desk Engineers. Also, as the Service Desk Team Leader, you will be responsible for; ensuring delivery of agreed service levels, customer service reviews, hiring and onboarding for your assigned team, check and improve the quality of the service desks work.

Service Desk Team LeaderDuties and Responsibilities
  • Direct line management for a team of up to 15 service desk engineers, providing feedback through 121s and formal reviews.
  • Monitoring and managing the service desk engineer’s daily performance and productivity, assigning workload and tasks to meet customer demands
  • Mentoring and coaching members of the team, acting as a hierarchical and technical escalation point
  • Responsible for all tickets currently assigned to the service desk queue, monitoring breach status and open backlog, prioritising engineer effort and time to meet customer SLAs and KPIs
  • Engagement point with the customer for service improvements and initiatives to improve the customer offering.
  • Initial escalation point for end user issues and complaints.
  • Supporting the service transition process, onboarding new customer and new customer processes/technologies.
  • Provide input and reporting for service desk resource forecasting and planning on a regular basis.

 

What we are looking for from you
  • Previous experience within a service desk or technical contact centre environment
  • Familiarity it ITSM practices (ITIL)
  • Familiarity with CRM/IT Case management software’s
  • Excellent written and verbal communication
  • Diplomatic when faced with issues
  • Able to manage self and others during pressured situations
  • Ability to read and understand management information/reporting
  • Self motivator, and able to motivate others
  • Able to manage multiple competing stakeholder demands.

 

What would make your application stand out?
  • Prior management or team leader experience
  • Understanding and management of telephony and chat platforms
  • Understanding and management of Service Desk ITSM tools
  • Understanding and management of Remote connect/control software
  • Technical competency for core technologies (Microsoft stack)
  • Ability to produce and interpret management information/report

 

Benefits
  • Training and development – the Littlefish Academy rewards you as you progress & learn
  • Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
  • Casual dress policy and breakout facilities with table tennis and gaming
  • Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/service-desk-team-leader/
View More Show Me The Details
Mar 25, 2021
Lead Java Developer - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1322157&&&nohd#job
View More Show Me The Details
Jun 16, 2020
Product Manager, APIs & Integrations (CA, TX, NY, OR) - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1320718&&&nohd#job
View More Show Me The Details
Jun 16, 2020
Product Manager, APIs & Integrations (CA, TX, or NY) - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1320718&&&nohd#job
View More Show Me The Details
Jun 16, 2020
Director of Customer Applications (Remote) - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1316015&&&nohd#job
View More Show Me The Details
Jun 8, 2020
Mid-Market Account Executive (Remote) - Austin
CallFire - Austin
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1308300&&&nohd#job
View More Show Me The Details
Jun 4, 2020
Lead Front-End Engineer (Remote) - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1236541&&&nohd#job
View More Show Me The Details
Jun 4, 2020
Sr Business Data Analyst (Remote) - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295221&&&nohd#job
View More Show Me The Details
Jun 4, 2020
Mid-Market Account Executive - Austin
CallFire - Austin
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1308300&&&nohd#job
View More Show Me The Details
May 27, 2020
Sr Business Data Analyst - Santa Monica
CallFire - Santa Monica

SET-TO-ERROR

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295221&&&nohd#job
View More Show Me The Details
May 27, 2020
Business Development & Strategy Internship- Remote - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1306638&&&nohd#job
View More Show Me The Details
May 22, 2020
Lead Front-End Engineer - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1236541&&&nohd#job
View More Show Me The Details
May 15, 2020
Lead Angular Engineer - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1236541&&&nohd#job
View More Show Me The Details
May 12, 2020
Quality Assurance Agent - Doral
Inktel - Doral

The Quality Assurance Representative (QAR) reports to the Director of Quality Assurance Manager or Supervisor. The QAR is responsible for partnering with Training, Operations Team Members, Account Executives and Clients to ensure that all quality metrics are achieved, that Best Practices are followed, and that World-class Customer Service is being delivered to our Client’s Customers in every interaction.

Responsibilities:
  • Performs contact monitoring and provide trend data to the account’s internal Management Team
  • Sends immediate alerts via email notifying the account’s internal Management Team of poor performance and trends
  • Participates in meetings with Management to inform and discuss individual and team performance
  • Track quality scores, trends, commitments and program updates

Requirements:
  • High school diploma Minimum of 1 year in customer service, quality assurances, or investigative environment.
  • Must type a minimum of 45 words per minute.
  • General computer and software experience (word processing, database software, and spreadsheet).
  • Strong written and verbal communication skills.
  • Excellent interpersonal and organizational skills.
  • Critical thinking and problem resolution skills.
  • Attention to detail. Ability to meet deadlines.
  • Self-motivated. Superior customer service skills.
  • Must be able to work independently in a fast-paced/multi-tasked environment and understand the concept of customer service and success.

Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*46462869736AF99C
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May 6, 2020
Data Science Intern - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295222&&&nohd#job
View More Show Me The Details
May 2, 2020
Sr Business Analyst - Santa Monica
CallFire - Santa Monica

SET-TO-ERROR

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1295221&&&nohd#job
View More Show Me The Details
May 2, 2020
Freelance Writer - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1281755&&&nohd#job
View More Show Me The Details
Apr 1, 2020
AR Clerk - Santa Monica
CallFire - Santa Monica
SET-TO-ERROR
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=1278233&&&nohd#job
View More Show Me The Details
Mar 23, 2020
Team Member --- General Application - Peoria
Convergent - Peoria

Description


Thank you for your interest in Convergent Peoria! To be considered for a future opportunity that may not be listed on our Career page quite yet, please apply here.

A member of our Recruiting team will review your application to identify what opportunity may best fit with your skill set, and will be in contact to discuss and share additional information.

We are always looking for dynamic, forward thinking individuals to add to our ever-growing business, and we greatly look forward to the opportunity to speak with you. If you would like more information on Convergent and our team members, please check out our Convergent Peoria Facebook page for exciting updates!

 

Source: http://jobs.jobvite.com/convergent/job/opX98fwn
View More Show Me The Details
Aug 2, 2018
Call Center Agent - Renton
Convergent - Renton

Description



Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time, 40 hours per week with varied shift options and full benefits package available; 401K, Health, Vision, Dental!



Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.


Responsibilities
:

Agents are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

  • Must be 18 or older to apply
  • High School diploma or equivalent
  • Type at least 25WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

Physical Requirements:

  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person


*CB
IND123





 

 

 

Source: http://jobs.jobvite.com/convergent/job/oIwg7fwl
View More Show Me The Details
Apr 3, 2018
Call Center/ Collections Specialist - Renton
Convergent - Renton

Description



Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time, 40 hours per week with varied shift options and full benefits package available; 401K, Health, Vision, Dental!



Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.


Responsibilities
:

Agents are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

  • Must be 18 or older to apply
  • High School diploma or equivalent
  • Type at least 25WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

Physical Requirements:

  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person






 

 

 

Source: http://jobs.jobvite.com/convergent/job/orOa7fwg
View More Show Me The Details
Mar 20, 2018
Project Manager - Pasadena
CallFire - Pasadena

We are currently seeking a Project Manager for our Santa Monica and Pasadena offices. This individual will manage large scale operation projects while coordinating with various product and development teams.

Responsibilities
  • Coordinate the development of custom web-based applications and the configuration of existing products for our clients.
  • Create and manage work breakdown structures (WBS) to be used for future efforts.
  • Update the project plan on a daily basis, including deliverables, dependencies, assignments and outcomes.
  • Manage a multitude of concurrent projects throughout their full lifecycle; including business analysis, project initiation, planning, execution, control and improvement.
  • Obtain approval on proposed scope and prioritization changes.
  • Keep the project team informed as to the project's purpose, priority, background, scope, requirements, schedule, risks and important issues.
  • Maintain development calendar, prepare communication plan and project reports for key stakeholders to provide updates on activities, deliverables, significant changes, risks and mitigation strategies.
  • Conduct daily prioritization and daily status meetings for stakeholders.
  • Develop and maintain department performance metrics.
  • Create and suggest solutions to increase team performance, quality and execution.
  • Identify and manage overall project dependencies to ensure project deliverables stay on time and on target.
  • Identify project risks and critical paths.
  • Manage mitigation process with project team and stakeholders.
  • Follow development process and project management best practices while driving continuous improvement.
  • Identify, appropriately escalate and ensure resolution of critical issues.
  • Accomplish department and organization missions by completing related tasks as needed.
  • Understand how technical issues impact the business drivers and clearly communicate this information to all stakeholders.
  • Follow established HIPAA Compliance & Security policies.

Required qualifications:
  • 3-5 Years of project management experience in a technology related field
  • BS/MS Computer Science Degree or equivalent
  • Solid background in software development
  • Significant knowledge of SDLC principles
  • Expertise managing in Agile/Scrum environment
  • Expertise using JIRA, Rally or similar tool
  • Experience with cross-functional project teams during the development and implementation of major initiatives.
  • Great attention to detail
  • Ability to effectively communicate plans, progress, risks, expectations, and technical issues to project stakeholders including product owners, team members, and customer support teams.
  • Ability to work in a fast-paced environment multitasking on multiple projects.

Preferred qualifications:
  • Successfully guided offshore teams
  • Experience with SaaS/Cloud application development

Benefits
  • Fully paid Medical, Dental, Vision, Life
  • 401(k) Plan
  • Paid Vacation + 5 Personal Days
  • Unlimited sick leave
  • Amazing culture and coworkers
  • Many other perks to help with work life balance.

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=555221&&&nohd#job
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May 22, 2017
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