Description

• Handle customer service inquiries with sophistication for Chanel customers via phone, email, and chat.
• Provide warm, personable, professional and courteous service at all times.
• Convey energy, excitement, authenticity and a deep appreciation for the timeless elegance and beauty of Chanel  and proud to represent the brand.
• Provide service in a manner that takes the service one step further, by engaging in fact finding to ensure you are solving all of the customer needs.
• Utilizes proactive and intuitive techniques to increase customer experience by providing them with suggestions for products that match their interests and needs.
• Ability to retain and convey thorough knowledge and benefits of Chanel’s products.
• Confident and driven to find solutions to customers issues
• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).
• Thrive in an environment with high performance standards.
• Communicate with customers and exhibit genuine empathy when appropriate.
• Embrace the commitment to customer service and nourishes brand loyalty.
• Ability to accurately document customer interaction details accurately.
• Applies high-quality customer service guidelines while servicing customers.
• Applies client and VIPdesk Connect policies as applicable whenever interacting with customers.
• Other duties as assigned.

• Ability to work in the Piscatawy, NJ office; Monday – Friday, 9:00am – 6:00pm ET or 10:00am-7:00pm ET
• Resident of New Jersey
• Must have the ability to travel to Chanel boutiques or training centers for trainings 4-6 times per year.
• Ability to attend meetings and trainings as required to obtain new and pertinent information about Chanel and their products and services.
• Ability to telework approximately 15 times per year from a noise-free, distraction-free secure home office.

• Previous in-store retail experience ideally in luxury retail.
• Have a genuine passion for fashion, fragrance, cosmetics and luxury goods in general.
• College degree preferred.
• Have experience with luxury brands and serving affluent customers.
• Excellent verbal and written communication skills.
• Experience and proven success in customer service in a luxury environment preferred.
• Chat experience preferred.
• Flexible, adaptable and willing to take on new things.
• Desire to keep learning.
• Very professional, calm.
• Strong computer and internet skills.  Able to learn quickly in a technical environment.
• Working knowledge of Microsoft Office programs.
• Able to type at least 35 words per minute with excellent spelling and use of grammar skills.
• Able to use effective and probing questioning and listening techniques to identify customer needs.
• Polite, friendly and knowledgeable phone demeanor.
• Highly adaptable, self-motivated and self-disciplined.
• Able to learn and work independently and exhibit ownership as well as in a team environment.
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
• Able to successfully pass a credit, criminal and employment reference security check.
• Able to work within the given availability outlined above.